02/03/12

Name : Tom Abbott

Email Address : a_abbottt@yahoo.com

Order Number : W0063270334864

Name of Delivering Florist : UPS

My Complaint : The picture on the web shows 25 blooms filling the vase and I received 10 stems of limp pitiful flowers. Never again.

02/02/12

Name : Cheyenne Lewis

Email Address : 

Order Number : 

Name of Delivering Florist : 

My Complaint : I would post a picture if the flowers I ordered had ever arrived. After billing my credit card for the first delivery that never made it, they turned around and billed my card a second time the next day for the same order that again, NEVER ARRIVED.  They'll cancel the order and credit back the money in 5 to 7 business days which is faster than my friends flowers would have ever arrived.  Also, they won't tell you the name of the florist that's delivering for you. Blind leading the blind. How about I don't tell them a credit card number until I can verify my order even being handled? Had this been a funeral or a birth, I would have been very embarrassed. Don't trust 1-800-FLOWERS. You're just a number, they have terrible customer service, just a call hub for a bunch of people that have no idea what is really going on and can't give you any answers. 

01/31/12

Name : Jayde Nicole

Email Address : 

Order Number : 

Name of Delivering Florist : 1-800-Flowers

My Complaint : TERRIBLE SERVICE- Never had such poor customer service!!!!!!! Ruined my anniversary surprise by sending the flowers a month early, called her and told her she would be receiving the flowers (even though i SPECIFICALLY wrote NOT to), delivered them in the evening even though I paid extra for morning delivery, sent the wrong colors, half of the flowers were of poor quality, and they didn't give us any plant food.  When I called their "Customer Service" line I was either put on hold or told I would receive a call back which I never did.  Finally after about the 15th phone call, I asked to speak with a manager and was told they didn't talk to customers.  I was told I could not get a refund even though everything went wrong with my order... and did I mention it was a $200 order.  Thanks 1800flowers for ruining my anniversary.  If I could give negative ratings for this company I would.

01/18/12

Name : jack little

Email Address : aerodecals@aol.com

Order Number : not sure just 1800 dont give a darn

Name of Delivering Florist : 

My Complaint : received these awefull flowers and if who sent them knew what we got they would be poed wow what crap and this aint the first time from 1800

01/14/12

Name : Frank Smith

Email Address : frank@flsee.com

Order Number :  94245173

Name of Delivering Florist : NA

My Complaint : 1800 flowers failed to fulfil my order ruining my mother's birthday.  Only a non descript email was sent saying that no florist in the area could fill the order, but I didn't read the email very closly, assuming it was just an order confirmation since the subject didn't have anything that would lead me to belive there was an issue.  On my mother's birthday I discovered the problem and called customer service who were unable to assist me with a refund.  My mother's birthday was 3 days ago and I still haven't gotten my money, and since my money is all tied up with your company, I'm still waiting for the money to get her present.  I've used your service in the past, and was planning on using it for my girlfriend for valentines, but never again.  I will be filling a complaint with the better business bureau for failure of service, and failure to provide remidy.  1800 flowers is truely useless.

01/11/11

Name : Mr Mad

Email Address : calebpalas@gmail.com

Order Number : na

Name of Delivering Florist : 1800flowers

My Complaint : HERE IS THE CHAT LOG WITH THEIR LIVE CHAT!

Thank you for choosing 1-800-flowers.com. A representative will be with you shortly.

You are now chatting with Alicia.

Alicia: Hello!  How can I help you with your order today?

You: Yes I ordered flowers for my wife's birthday to be delivered to her work today. It's now 12:52pm and she has not got them. I know this because she texted me saying everyone forgot her birthday in the office. How is she supposed to enjoy these flower At work when she is leaving work in just a few hours...I am upset

Alicia: I'll be happy to help you with that!

Alicia: Our guaranteed delivery hours are between 9am-7pm. If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.

You: I need to know the status and what time they will be there. If they arrive when she is gone there is absolutely no point.

Alicia: For security purposes, can you please verify your name, the recipient's name and the delivery date on the order?

Alicia: One moment please while I find that information for you.

Alicia: May I ask what time your wife will be leaving work?

You: 4est

Alicia: I can request that your order be delivered before 4pm but I cannot guarantee it. Like I mentioned earlier If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.

You: WHAT

You: What is the point of your service?

You: THIS IS RIDICULOUS! I need to know what the status is at the florist. Let me guess they just now got the order?

Alicia: No sir, our guaranteed delivery hours are between 9am-7pm.

You: This is the second time out of 3 orders from your web site that I got the shaft... the first time the flowers arrived dead and wilted.

Alicia: I‚m sorry about that.

Alicia: I did send the florist a message stating the time the recipient will leave work.

You: Okay, on ordering there is no statement asking "WHAT TIME does recipient work until" The whole office closes before 7pm then what?

You: She gets the flowers on the day after the occasion?

Alicia: If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.

You: I guess the answer here is that I should not rely on this type of service. Go ge the flowers myself and then take them to her personally. Otherwise I have to deal with this 75% of the time.

Alicia: If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.

You: *crickets*

Alicia: I sent a message to the florist letting him know the the recipient will be leaving work at 4pm .

You: Thanks for not answering any of my questions and using those per-defined macro's, Have a nice day

12/29/11

Name : Sue

Email Address : goofyloo@erols.com

Order Number : W0002349982

Name of Delivering Florist : local

My Complaint : I ordered an arrangement for my aunt's birthday to be delivered 12/26/11 which is her birthday.  Instead they tried to deliver it 12/27 which is a day AFTER her birthday.  even after she called them and requested a re-delivery that day - ONE DAY LATE - they didn't wind up delivering until 12/28 WHICH IS TWO DAYS LATE!!  completely and totally unacceptable.  obviously your guarantee is not real.

12/24/11

Name : Kathleen

Email Address : bittleroa@yahoo.com

Order Number : w00431005676783

Name of Delivering Florist : " local florist" acording to 1-800-flowers

My Complaint : I place an order for flowers on 12/12/11 to be delivered on Thurs. Dec 22nd. They were not delivered. When I called to check on them I was told by 1-800-flowers that they were delivered. I asked what time , they investigated and came back and said' Oh, you are right. They flowers were not delivered". After much discussion the phone operator in India that I was talking to, assured me they would be delivered the next day, Friday. Friday came and went so I called 1-800-flowers agian. Had same conversationa as day before incliding them trying to tell me the flowers were delivered. Oh wait. No they were not. Well they will try again today, Christmas Eve. What are the chances of that?? I am so disappointed the flowers were not delivered but I am also so disapointed in a company that will blatently lie to you and then act as though there is some computer glitch when you call them on it. The connection to India all 4 phone calls was also very poor which added to the frustration. Never again will I order from 1-800-flowers!!! Its 3:00 on Christmas eve. No sight of flowers yet!

12/23/11

Name : Lauren

Email Address : lgerardi@mdol.com

Order Number : NO IDEA b/c I never received one

Name of Delivering Florist : No idea

My Complaint : My debacle with this company is too long and painful to write in this space provided.  To sum it up, I have never dealt with such an incompetent business in my 11 years as a business professional.  To name a few key things about my day wasted on a 1800flowers order: One rep actually placed me on hold for 1 whole hour while he tried to place my orders, I was never given a total charged to our corporate card after speaking to 2 reps and 2 supervisors, all 23 orders were deliverd on the wrong day even though I spoke with 4 different people, I was never sent any confirmation on my orders, and no one was able to direct me to someone that could help with accessing our online account that had our 1800flowers address book.  I am the assistant to the CEO/President of a mid-size company, we just won the NJBIZ award for Business of the Year, our CEO has been named Entrepreneur of the Year by Ernst & Young, and we were sending out a large and important order that turned out to be a disaster.  We will be contacting the corporate offices of 1800flowers about this.

12/19/11

Name : maria murad

Email Address : mbmurad@att.net

Order Number : 

Name of Delivering Florist : 

My Complaint : the website doesn't work -- I keep getting great offers, but all 1800 says is they have "issues" with the website.

I find it suspect that ALL the online floral companies are experiencing the same "issues."

Looks like they don't want to honor specials.

12/08/11

Name : Mary anne Manan 

Email Address : marymanan@yahoo.com

Order Number : LDELAA162KFM

Name of Delivering Florist : 

My Complaint : I orders 24 rainbow roses for my mums g'day. Paid for the bday pick message happy bday, but when delivered there's no message my mum got no idea were it came from until I phoned.. Very disappointed. You can't replaced a wonderful message to a love one with such a word, will just refund $10?? , I have given another chance. Ordered flowers to my best friends mom in la puente ca last 1 dec to be delivered 3 dec , but found out fr fedex , del date will be on the 6dec.phoned pro flowers , said will call fed ex.settled n promise me that fed ex will call me to confirm.. I'm so angry that I haven't receive any call. Flowers not yet delivered upto 4 am England time.. They said my money will be refunded and will replace flowers tues the latest for free as an apologetic act.. I said it's ok.. I'm really disappointed again.. After this just found out after the refund,  $42.77 has been deducted on my card without my knowing.on the 6 dec 2011. How could it be? Without my approval..how will you know everything about my card. It means you are retaining security details from others. In England this is a very very sensitive case.. I am filing a complaint not only bec of what happened previously but why did u get money from my account without my knowing.. Lastly how can u replace n pay me back the phone bill I'm having because of your own fault..

Hopefully I could have answer to this as soon as possible or another alternative will be done..

12/02/11

Name : Carol 

Email : 

Name of the Delivering Florist : Goochland Florist

My Complaint : Wow what a waste of money.  $78 for a pathetic looking Thanksgiving arrangement that did not even have the right size or color of candle in it.  The florist put in a tiny candle in the arrangement and set a "bonus" candle.  I am very disappointed and will never use them again.  What a rip off.  You should be ashamed of your self.

12/02/11

Name : Aaron

Email Address : supersuge420@hotmail.com

Order Number : W00542405250024

Name of Delivering Florist : No Idea

My Complaint : So I ordered flowers for my wife from 1800flowers.com. They were wilted, shriveled, and falling apart in 4 days. I contacted them, and they said they would schedule a free re-delivery, and send me a $20 coupon for a future purchase. No flowers today. I contact them, and they argued with me that they were delivered at 10:45am. No one was here, we were at work.

So what do you think? Did they out-right lie to me? Did they deliver them like they say, and someone stole them? Why wouldn't you attempt a re-delivery later in the day?

Well, lesson learned. Buyer beware.

11/29/11

Name : Roger

Email Address : rogtov@hotmail.com

Order Number : 

Name of Delivering Florist : 1800 Flowers

My Complaint : Placed an order on 11/28 for flowers to be delivered the next day (11/29) for our anniversary.  Got a confirmation that night and since I was out of town, I was expecting a call from my wife the next day to thank me for the flowers.  The day went by and I got nothing.  Finally, I get an email the day of (11/29) about 6pm telling me there was some inaccurate information and my order could not be delivered.  I called to find out what the problem was.  They tell me that all local florist did not have the flowers I order and the representative noted the account the night before (11/28) about it.  Eventhough they knew this the night before, no one bothered to call me.  They just sent me an email that was missleading by the way, telling me there was something wrong with the information I had provided when in reality it was them who failed to do their job.  They offered me 50% refund and delivery the next day...  Tomorrow is the next day... we'll see.  I am so frustrated that I just want to punch them.  If they knew a whole day in advance they should have said something to me.  Or even early in the morning and I could have arranged for a same day delivery.  The person I spoke with told me it was too late for a same day delivery when I called...  OBVIOUSLY since I didnt find out about it until 6pm....  

11/28/11

Name : Anita

Email Address : 

Order Number : 

Name of Delivering Florist : 1-800-Flowers

My Complaint : I would like to say I didn't like the flowers that I had sent....but since they weren't delivered, can't say a thing about the flowers.

I ordered flowers for Thanksgiving as a thank you for hospitality extended.  They were to be delivered on the 21st of November...last night I inquired as to confirmation of the order and had an email this am that they were not delivered, but they would deliver them tomorrow.  That's like buying tickets to a ball game after the game has been played.  I responded that possibly we could change to Christmas but received NO reply.  I have just called them and they couldn't care less....merely said they would refund the money.  This is the second time flowers were not delivered that I had ordered....believe me, there won't be a third time.

11/27/11

Name : J

Email Address : 

Order Number : 

Name of Delivering Florist : 1-800-FLOWERS

My Complaint : Placed an order for the large Fields of Europe Flowers for my sister, when she received it I asked her to send me a picture of it because I was so excited to see what she got. To my horror the flowers not only weren't the ones I asked for, the ones delivered looked AWFUL! On mother's day this year I had placed an order on the doggy basket flowers, when those got delivered I thought it was a one time thing when they arrived so pathetic looking but it turns out that the majority of the flowers from 1-800-FLOWERS are all bad quality. And to think if I never asked her to send me the picture I would've stood there feeling great about it all not knowing what she really received. This is the first time I see a pic of a flower delivery I have placed on their site so now I cringe at the thought of past deliveries I placed that most likely were nothing like what I ordered. I am disgusted by this company and so angry. If you really care about the person you are sending flowers to please DO NOT go through this company and risk having this happen to you. 

11/27/11

Name : Angela D. Carbajal

Email Address : Angeladawny@hotmail.com

Order Number : 92832756. 

Name of Delivering Florist : unknown-lawton ok

My Complaint : I went to  a website to see the plant I ordered the other day (http://1800flowerssanantonio.com/PageTemplates/ShoppingCart.aspx?PageID=133&VirtualCatalogProductID=1085621)

Here is a copy of the advertisement I am looking at . This website has the same plant I ordered listed as $39.99. I paid $59. For it. My order # is 92832756. Please look into this and refund my credit card accordingly thank you.  Angela Carbajal (706)761-8220

Floor Plant for Sympathy 

Express your deepest condolences with this elegant floor plant. 

An appropriate choice for friends, family and colleagues 

We will choose the freshest plant available to show your care and concern and will deliver it to the service or to an immediate family member‚s home. 

Tabletop and decorator size plants are also available. 

SKU: 4215S

Select an Option: select

Your browser does not support inline frames or is currently configured not to display inline frames. 

Small 

Medium 

Large 

Price: $39.99

11/22/11

Name : Ian

Email Address : 

Order Number : W00632702179536

Name of Delivering Florist : unknown

My Complaint : Placed a flower order for our 5 year anniversary on 11/18/2011 AM for delivery same day.  After payment confirmation, a notice appeared indicating delivery hours are up to 7PM.  Concerned because this was a business address delivery, I contact customer service immediately.  He informed me that since it was listed as a business, that they would deliver by 5pm.  I asked for the florists # to which he replied it was confidential.  

I get a delivery confirmation at 630pm via email (business was closed).  Today, 11/21/2011, no flowers delivered, so I called customer service again.  I explained the situation, and even explained that I had pro-actively called expressing concern about the delivery window.

She apologized and offered 50% off and redelivery for tomorrow.  Might sound good, but our anniversary was on Friday not the following tuesday.  I indicated I wanted a 100% refund, to which they oblidged, with no flowers.

My advice, stick with a local florist, support your local community with every dollar, and don't use 1-800 flowers . com. 

11/19/11

Name : Laura

Email Address : Shara_Starr@hotmail.com

Order Number : Can't Remember

Name of Delivering Florist : -

My Complaint : This was on Mother's Day and I'm writing another complaint (wrote one on a smaller site after it happened, which less people will see so I wanted to write another one). This really shows how HORRIBLE 1-800-Flowers if I'm writing a complaint about their service MONTHS later.

I ordered two bouquets for Mother's Day - one for my mother, and one for my grandmother. I could have gone to the grocery store and picked up flowers, but I wanted these to look unique. 1-800-Flowers had a large bouquet which came in a cute tote bag, and another which came in a ceramic pot with little designs painted on it. I ordered one of each, well in advance, to be delivered the day before or on Mother's Day.

The day before Mother's Day, I received one bouquet. It was supposed to be the one in the tote, however it came in a clear vase with a cheap looking ribbon tied around it. I was SO disappointed. It was made by a local florist, who when I called, said they "didn't have the stuff 1-800-Flowers advertised for that bouquet so they just subsituted." I was so upset, because I would have just purchased from a store if I wanted a regular looking bouquet! And it was 65 DOLLARS! In the store, I could have purchased a bouquet that looks the same for 20.

So then I called 1-800-Flowers. They then told me my second order, the bouquet for my grandma, was going to be sent to be seperately (even though I ordered them together). They said that it looked like it was running late and would not arrive until AFTER Mother's Day. I told them to cancel it because clearly, I wanted it for Mother's Day. I also said I wanted a refund on the bouquet I already had received, and they said no but that they could give me a "$20 coupon" for future purchases. Haha, yeah right. Like I wanted to purchase from you again.

So then, four days later, I receive the second bouquet - AFTER I had cancelled it. It was disgusting. It was in a clear vase (not in the ceramic bowl it was supposed to be in), the water was an ugly brown color, and the flowers were so few and so spaced apart. It looked like a $5 bouquet. I told the guy delivering that I'd cancelled that order and didn't want it. 

Then, I had to call 1-800-Flowers and make sure I was still getting my money back from that order. It took them a good twenty minutes to figure it out. They said they had sent that $20 coupon to me and I could use that and they were sorry. I threw it out when it came in the mail.

In short, do not ever order from them. They just use local florist anyway, and the bouquet ends up looking NOTHING like what you ordered online. Just go buy from your local florist or grocery store. It will save you money, time, and at least you will know what you are getting.

11/06/11

Name : M Olbrych

Email Address : mark@antiquesbyzaar.com

Order Number : W00532602424357

Name of Delivering Florist : unkonwn

My Complaint : I ordered the 90985L

What was delivered was something I could have bought for $20 at the grocery store.  I have contacted you customer service, and they said I would have a full credit.  If you send me an email which I can attach a picture to I will.  The process was great the execution was terrible.  You and your company should be ashamed of yourselves.

If I do not have a full credit within one business day, will will contact not only my credit card company, but the BBB, as well as blog about the terrible service.

Mark Olbrych

09/16/11

Name : Don Barnhart

Email Address : dbarnhart@ancbt.org

Order Number : W00542405002306

Name of Delivering Florist : Unkown

My Complaint : I placed an order for a funeral of my Mother Law 4 days before the Funeral. I order online and during the ordering process I was asked date and Time of the event. On the morning of the funeral I receive tis email stating they were unable to get the flowers Thank you for shopping with us.

We would like to offer our deepest apologies for not having delivered your order as requested. If you would be so kind as to send us the familys home address, we will gladly schedule a redelivery at no additional cost to you. We await your response so we may contact the florist with the home address. 

Again, we apologize for any inconvenience this may have caused you and hope to continue to serving your gifting needs in the future.

This is the morning of the funeral and the order was placed 4 days prior. I hope they don't treat others this way. Poor customer service

09/09/11

09/09/11

08/25/11

Name : Pat Dolmage

Email Address : patjdolmae@sbcglobal.net

Order Number : 89491590

Name of Delivering Florist : 

My Complaint : Ordered arrangement for my grandaughters 6th birthday to be delivered on Sunday when they were home.  My order was confirmed but the flowers were delivered on Tuesday when nobody was home.  The flowers sat out in 100+ temps all day and the arrangement was covered with ants!  I will not order from them again.  They also do business as "WeCare Flowers".

07/30/11

Name : ANNA

Email Address : anna@mriprecision.com

Order Number : 90813303

Name of Delivering Florist : 1-800-flowers

My Complaint : we ordered flowers for an out of state funeral only to find out the flowers were NEVER deliverd to the church.  When I called 1-800-flowers to find out what happened I was told by the manager that the florist ran out of the flowers and that no flower arrangement had been made.  I asked why no one bothered to call me at not one, not two but at any of the three contact phone numbers that I had left with them. The only answer I got was that someone failed to do their job.  Is that really supposto make me feel better???? These flowers were not for an anniversay, birthday or holiday that you can say ohh well there is always next time.. THEY WERE FOR A FUNERAL THERE IS NO NEXT TIME.... The level of the people just not giving a crap at 1-800-flowers is truly, truly, truly disgusting to me.  What if this was their brother, father, son??? 1-800-flowers just didn't care... They could have contacted me at anytime prior to the delivery time and I would have told them just pick a different arrangement and send whatever you can... But no one gave enough of a crap to call ...They just didn't bother to call!!!!!!!!!!!!! The CEO's of this company should spend more time retraing their employees and teaching them some human compassion wouldn't hurt either!!!!!!!!!! I WILL NEVER USE THIS SERVICE AGAIN AND NO ONE I KNOW WILL EVER USE 1-800-FLOWERS AGAIN. They should really consider changing their names to 1-800 WE DON'T GIVE A CRAP!!!!!!!! That would be a more fitting name for them.  Anna

06/19/11

Name : Nancy

Email Address : 

Order Number : 

Name of Delivering Florist : unknown

My Complaint : I bought the "Gorgeous Gerberas bouquet"  The pictures shows at least a dozen flowers in a vase.  That is what I assumed I was sending.  When I read and email the next day about my order I noticed that it said 6 flowers and no vase!  I was going by the picture, not the description - false advertising if you ask me!!  When the flowers arrived, there was NOT ONE daisy in the arrangement...ugly roses and a couple of miscellaneous flowers...and no vase.  This is the second time I've been had by this company, and it will be the last!  

06/10/11

Name : Mike

Email Address : 

Order Number : 

Name of Delivering Florist : 

My Complaint : I put my address in as "St Edwards Ct."  The day of the delivery I was called at 12:30 and told they could not find "Street" Edwards Ct.  Really?  I called back, the representative obviously knew that St prior to the street name meant Saint, but was told it was to late in the day to make the delivery.  I was offered a $20 certificate on a $75 arrangement that I was told will be refunded.  People might say I didn't spell it out, but really, should I have known basic common sense does not exist with them.

06/02/11

Name : Pam

Email Address : phectorne@gmail.com

Order Number : 

Name of Delivering Florist : Fed Ex/ UPS

My Complaint : I ordered a plant for my mother on Mothers Day in a cute little pot.  She received her dead plant on the Thursday before Mothers Day.  

I got on the phone and started calling.  I kept getting people from foreign countries, most of whom I could not understand.  At the end of my rope, I emailed them and asked for someone to call me.

They called and apologized and offered me a free coupon, my money back AND another plant sent to my mom.  My money was refunded.  I received the coupons in the mail.  My mother has NOT received her plant.

I got my money back, so I am happy.  I am not happy that my 69 year old mother went without a Mothers Day gift from both her daughters (we went in together on this).  

I will NEVER do business with this company again.

05/26/11

Name : Charles

Email Address : 

Order Number : 

Name of Delivering Florist : 

My Complaint : They delivered the flowers a day later and when they arrived, the flowers were dead.

They said that they were investigating for days, and caring it on and on. 

They said that they won't refund my money because they delivered them. They could have delivered them to Mars and I would still be responsible. They were going to refund the same-day delivery charge and that was all...What!

They still didn't do that....

05/22/11

Name : Sandy Tseng

Email Address : s_tseng@yahoo.com

Order Number : W00632701543130

Name of Delivering Florist : 

My Complaint : Horrible flowers sent to my mother on Mother's Day while I was out of the country.  The flowers in the bouquet were already past their prime and wilted!

05/17/11

Name : Su

Email Address : 

Order Number : W00652303004214

Name of Delivering Florist : 

My Complaint : I ordered the BLOOMING DISH GARDEN

Product Code: 3759

My mother recieved it and it was terrible.  Some of the leaves were broken, some of the leaves were dried.  The presentation was not close to what was in the picture.They would not take a return and would only reimburse me 1/2 the money and gave me a $20 credit there. 

05/15/11
Name : LMAO
Email Address :
Order Number :
Name of Delivering Florist :
My Complaint : First and foremost, the phrase "The customer is always right" is wrong. It is just that, a phrase, not a written law. Most customers these days are un-realistic and spoiled, with ridiculous expectations. As one person so intelligently stated, mistakes do happen, period. However, most people act as if mistakes are a crime and the compensation that they expect is so extreme, it's laughable. "I ordered a multi-colored bouquet but there were only red, yellow, pink, white, green, and orange flowers!! No purple!! How dare you! My wife now wants a divorce and the whole human race is doomed. I expect to get double my $$back, free flowers for a year, stock in your company, and a goat to go with the farm I expect to receive." Over exaggeration? I don't think so. Most times it has nothing to do with service, product, cost, etc..it has to do with working it to get something for nothing that you don't deserve. And the threats of calling the BBB, and I'm gonna tell all my friends (all 2 of em) and co-workers, blah, blah, to never order from you, god its comical. Get over yourselves. This world has much bigger devastation going on everyday. Hungry kids, child abuse, human trafficking,.reason to get riled up about. I'd hate to be around to see any of you during a real disaster, I'd for sure want to be on the other team. Why any of you can't deal with a simple mistake, misunderstanding, or just life, in a calm humane way without having to show the ugliest sides of yourself is beyond me. Words of advise for all you who take it out on representatives that surely get paid minimum wage to listen to you rant and curse, threaten and demand, about the un-worldly unjustice done to you, you catch more flies with honey than vinegar. Just remember

05/12/11
Name : William Jenkins
Email Address : ienjoybeer26@comcast.net
Order Number : W00632701535954
Name of Delivering Florist :
My Complaint : I ordered flowers for my wife. "a-DOG-able in a tote." They were supposed to be arranged in such a way as to resemble a puppy in a basket.  She loves puppies.  She did not love these.  They looked nothing like a puppy in a basket. No eyes or nose  They looked like some flowers chucked into a bag.  My wife even said, next time, just send me some fruit, or chocolates, like Edible Arrangements. I think I'll take her advice.

05/11/11
Name : Gary Givental
Email Address : g.givental@yahoo.com
Order Number : W00632701659222
Name of Delivering Florist : 1-800-flowers
My Complaint : This is the worst company ever.  I ordered flowers on Monday.  They were not delivered.  I called 3 times on Tuesday - still not delivered and no delivery attempt was even made.  The representative put a note in the system to make sure the local florist calls me and make sure they'll get delivered Wednesday morning.  Called again Wednesday.  Still not delivered, and the florist now claims they can do it Thursday morning.

I will never use this company again, and will make sure all my friends and family know to never use them.

05/11/11
Name : Amber Bailey
Email Address : a_bailey_87@hotmail.com
Order Number : 928416
Name of Delivering Florist :
My Complaint : DO NOT BUY FROM THIS COMPANY. THEY ARE FRAUDULENT. MY MOTHER NEVER RECEIVED HER FLOWERS, CUSTOMER SERVICES IF THAT IS WHAT YOU WANT TO CALL THEM, WERE SO RUDE. NEVER RECEIVED AN APOLOGY. I AM GOING TO THE PAPERS AND THE BETTER BUSINESS BUREAU. IT'S TIME THIS WAS STOPPED. THIS WEBSITE IS GOING TO PAY BELIEVE ME

05/10/11
Name : tereza
Email Address : kicker9132@aol.com
Order Number : W00542404801395
Name of Delivering Florist : ??????
My Complaint : DISAPPOINTMENT WITH 1-800-FLOWERS.COM
i had ordered a beautiful flower arrangement for my mom-in-law from 1-800-flowers for Mothers Day and they just simply canceled the order the day before without ever notifying me. Apparently they could not find a local florist ????what? how is it possible?
Anyhow, need i say how disappointed everyone is.
I will never use them again and encourage everyone else not to.
Thanks

05/09/11
Name : kacie
Email Address : kacie_mhc@yahoo.com
Order Number : 89495646
Name of Delivering Florist :
My Complaint : I called thursday ordered mothers day flowers for my mom.  Got a call that night stating they didnt have the one available that i ordered. So we switched to roses.  She was suppose to get them 5-7-11.  by 730 pm on 5-7 my mom  didnt have the flowers. So I called I was told that my moms floweres would be delivered by 9 pm that night. So I called back at 915 and was told they would be delivered by 12 on mothers days.  I called 3 times after 12 on mothers day. Was told the samething that they would be delivered.  On the 4 call I find out that there is no flourist open on mothers day and that my mom wont recieve floweres till thursday.  I told them that wasnt ok so they offered my 50% money back.  This morning I get a call and am told that my mom wont recieve any flowers because mothers day is over and that I would still be gettingg 50% back.  I got mad.  I told them it was there fault my mom didnt get the floweres and I want all my money back.  She put me on hold and I actually got hung up on.  I called 6 more times and was told that someone else was in my account so they couldnt access.  I spoke with April 4 times I asked for supervisor she kept putting me on hold but I never spoke with supervisor.  I was also told it would take 7-10 business days to get my money. Thats not acceptable. They shouldnt have taken my money until they new my mom would get her flowers. I was put threw the billing department 4 times they also accidently hung up on.  I had all my work phones in my office ringing to them so when I accidently got hung up on by Annet she would answer and until I gave my account number then the phone would go dead.  Highly doubt it was on accident.  I will never use them again.  My moms mothersday was ruined Im out 60 dollars . Horrible costomer service

05/09/11
Name : Robin Smith
Email Address : smithr8020@gmail.com
Order Number :
Name of Delivering Florist : unknown
My Complaint : UPDATE TO THE COMPLAINT OF 5/08/2011

The company representative called me and did their best to make it right.
They delivered beautiful flowers and refunded the cost and also let my mom know the lateness was all their fault. 

I know there are many complaints here, but I think you can get a followup, I did and was very happy. 

I let them know I will be using them in Oct for mom's birthday and I expect all to go very smoothly.

All a company can do when things go wrong is to try to make it right and I feel they did that. 

I hope others can also contact the company and get a resolution.

I am willing to continue to use the company, and will post again in Oct of this year -- to let you all know how the birthday flowers go!

I have read about the McCanns and how they want their company to operate, and though things went wrong on Mother's day, it was put right the next day. I feel it only fair to post this update and say I was able to reach a very happy followup solution, and my mother did love the flowers she got today.

Sometimes things will go wrong, but a company needs to stand up and do what they can to fix things as much as possible -- and they really did.


05/09/11
Name : Yardley Costa
Email Address : mastifffamily@comcast.net
Order Number : basket with head of dog made with white flowers
Name of Delivering Florist : 1 800 Flowers
My Complaint : Ordered flowers over a month in advance for Mother's Day.  Ordered specific basket do be delivered.  Mother recieved order after 10 PM, and she is about 80 years old.  Very, very late for a elderly woman.  Flowers were nothing like what I ordered.  I paid over $60.00 for the order, and flowers received were a very small amount in small container.  Certainly this was not worth $60.00.  This was very deceitful and a scam to get money but deliver much cheaper item.  Do not order from 1-800-florwers!!!!!!!  Plenty of florists around so, save yourself stress and order elsewhere.

05/08/11
Name : Mohammad Ayyad
Email Address : m.ayyad.s@gmail.com
Order Number : W00552505042847
Name of Delivering Florist : 1800flowers
My Complaint : APPARENTLY MY MOTHER WHO IS VERY SICK NOW DIDN'T GET HER FLOWERS. I ORDERED THEM THE 6TH OF MAY PRETTY DARN CLOSE TO MOTHERS DAY I WENT TO GO TRACK THE SHIPPING AND IT SAID THAT MY MOM GOT THEM BUT EVERYONE WHOS LIVING WITH HER SAYS NOTHING CAME IN THE MAIL NOW I DON'T KNOW IF THIS IS HOW YOU TREAT ALL YOUR CUSTOMERS WITH TERRIBLE TERRIBLE GUARANTEES THAT DON'T MEAN ANYTHING BUT I'M GONNA GIVE IT ONE MORE DAY THEN THAT'S IT I EITHER EXPECT MY MONEY BACK OR SEND MY MOTHER THE FLOWERS THE NEXT DAY THIS JUST UTTER BULL

05/08/11
Name : Robin Smith
Email Address : smithr8020@gmail.com
Order Number :
Name of Delivering Florist : who knows
My Complaint : They refunded my money and said the filling florist "ran out of flowers"  and so NO FLOWERS were delivered to my mother on MOthers Day.

They did not offer a substiyute, and I did reorder, (I just wanted something sent!)  and so paid more, for less... my online order was flowers and chocolates, $74.00, the replacement order was $100, only flowers and a day AFTER Mother's Day.

I wrote to 1800flowers telling how unacceptable and awful this was and how it ruined Mothers' day...I am waiting to see if any response at all... I think this is fraud, good online deals they do not fill, higher priced deals when you call to correct.  Just awful.  The President speaks often, and writes lovely aryicles about customer support etc, if he ever speaks in California I am going to try to be in the audience to say my bit.

This ruined my mothers day which was going great til I learned FROM MY BANK, that they had canceled my order and refunded my money.

From now on , I will CALL THE LOCAL FLORIST IN MY MOTHERS neighborhood and get an order right through them and the heck with all the other ways.
R

05/08/11
Name : Kimberly
Email Address : krbostwick@live.com
Order Number : W00552505043019
Name of Delivering Florist :
My Complaint : This is the email I sent to them after I spoke with customer service today-will NEVER use them again!!:
I AM EXTREMELY UNHAPPY WITH THE FACT THAT I HAVE THE ABILITY TO ORDER FLOWERS ONLINE, RECEIVE AN EMAIL CONFIRMATION WITH THE EXACT DATE/TIME WINDOW OF DELIVERY YET SOMEHOW MY MOTHER DIDN'T GET HER FLOWERS. THEY WERE DUE TO HER YESTERDAY, AND AFTER CALLING CUSTOMER SERVICE TODAY, FIND OUT YOU CANNOT GET THEM TO HER UNTIL WEDNESDAY? ARE YOU KIDDING ME? I CANCELLED MY ORDER NONETHELESS, BUT I HAVE NO QUALMS IN SAYING I WILL NEVER USE YOU AGAIN TO ORDER FLOWERS.
LAST YEAR, MY MOTHER HAD TO DRIVE INTO TOWN AND GET HER OWN FLOWERS, AND YOU HAD TO CREDIT ME BACK THE DELIVERY CHARGE, THIS YEAR, SHE DIDN'T EVEN GET THEM AND THE BEST YOU CAN OFFER ME IS NEXT WEEK AND A $20 GIFT CARD? RIDICULOUS. SHE LIVES IN ANOTHER STATE, SO MUCH FOR TRYING TO DELIVER THEM MYSELF RIGHT?
I HAVE NEVER BEEN MORE FRUSTRATED THAN I AM RIGHT NOW NOT ONLY WITH YOUR INABILITY TO CLEARLY CONFIRM DELIVERIES BUT I COULDN'T UNDERSTAND HALF OF WHAT THE CALL CENTER REP SAID-IF YOUR REP'S DO NOT SPEAK ENGLISH WELL, I SUGGEST THEY DO NOT ANSWER THE PHONE. IT ONLY ADDS TO THE FRUSTRATION. AS STATED, MY ORDER HAS ALREADY BEEN CANCELLED AND I SUPPOSEDLY WILL GET A CREDIT IN 5-7 DAYS, BUT I DIDN'T WANT THAT-I WANTED MY MOTHER TO GET HER FLOWERS YESTERDAY-I SHOULD HAVE LEARNED MY LESSON LAST YEAR.

MY FATHER USES YOUR SERVICE AND SO DO OTHER PEOPLE I KNOW-I WILL NOT HESITATE TO LET THEM KNOW I DON'T SUGGEST USING YOUR SERVICE IN THE FUTURE.

05/08/11
Name : Randy
Email Address :
Order Number : On other e-mail
Name of Delivering Florist : Who knows?
My Complaint : Ordered flowers for girlfriend's birthday a week in advance, paid extra for Saturday delivery.  Never showed, and someone was home all day.  Called customer service, they were useless.  Nobody called to tell me there was a problem, I had to chase them down on my own.  I'm waiting for them to refund my money--I told them to cancel my order and that I'm never using them again.

05/08/11
Name : Terri
Email Address :
Order Number : W00542404809066
Name of Delivering Florist :
My Complaint : I ordered flowers for my mother for Mother's Day yesterday.  I had tried many other florists and this was the only one that claimed it could still deliver on Mother's Day.  I was so excited.  I spent 75 dollars, and received a confirmation that the flowers were 'on their way'!  I relaxed all day and was eagerly waiting for a call from my Mom to thank me on Mother's Day. What I got instead was a call from 1-800-Flowers that they could NOT deliver the flowers after all, but could do it on Tuesday (three days later).  Wow.  I was stunned.  I could have kept looking for another florist if I had been told that information when I ordered!!!  And of course I cant get a refund for 5 business days!!!  This company is horrid and I will never use them again. They ruined Mother's Day for my family!!!  There's no picture because there are no flowers!!!!  : (

05/08/11
Name : Shannon
Email Address :
Order Number :
Name of Delivering Florist : 1800flowers.com
My Complaint : 1800flowers is just a call center not an order fulfillment center.  Orders are filled through outside vendors and local florists. If you don't like your flowers it's the fault of the vendor or florist for sending and creating a bad arrangement. 1800flowers loses money and gives out refunds for unhappy customers.

Bad customer services?  Yes I've seen it.  Minimal training to employee's and a flood of angry customers during a holiday creates unhappy employee's and bad customer service.

The idea of 1800flowers is good.  When the communication is there everything goes great.  When the florist, vendor or new employee screw things up it's a mess.

All in all, ordered from them... things went fine.

Work for them?  1 hour of customers screaming and I was in tears and quit.  Remember it's usually not the fault of the person you are screaming at.  Lots of people involved with the process and from my experience 9 times out of 10 it was the fault of the florist or vendor that received the fulfillment request.

05/08/11
Name : Aisha
Email Address : aisha_qb@hotmail.com
Order Number : W0054240479797
Name of Delivering Florist : 1-800-Flowers
My Complaint : I ordered what I thought was a beautiful arrangement for my mother on Mother's Day.  What my mother received was nothing like the arrangement I ordered and it was quite cheap looking (as opposed to their flower policy of choosing a higher quality flower if what you ordered was not available).  I was not pleased after paying in total $80US for it.  They used a florist named New Hyde Park Flowers.  Never me again with 1800Flowers.

05/08/11
Name : Terri
Email Address :
Order Number : W00542404809066
Name of Delivering Florist :
My Complaint : I ordered flowers for my mother for Mother's Day yesterday.  I had tried many other florists and this was the only one that claimed it could still deliver on Mother's Day.  I was so excited.  I spent 75 dollars, and received a confirmation that the flowers were 'on their way'!  I relaxed all day and was eagerly waiting for a call from my Mom to thank me on Mother's Day. What I got instead was a call from 1-800-Flowers that they could NOT deliver the flowers after all, but could do it on Tuesday (three days later).  Wow.  I was stunned.  I could have kept looking for another florist if I had been told that information when I ordered!!!  And of course I cant get a refund for 5 business days!!!  This company is horrid and I will never use them again. They ruined Mother's Day for my family!!!  There's no picture because there are no flowers!!!!  : (

05/08/11

Name : Shannon

Email Address : 

Order Number : 

Name of Delivering Florist : 1800flowers.com

My Complaint : 1800flowers is just a call center not an order fulfillment center.  Orders are filled through outside vendors and local florists. If you don't like your flowers it's the fault of the vendor or florist for sending and creating a bad arrangement. 1800flowers loses money and gives out refunds for unhappy customers.

Bad customer services?  Yes I've seen it.  Minimal training to employee's and a flood of angry customers during a holiday creates unhappy employee's and bad customer service.

The idea of 1800flowers is good.  When the communication is there everything goes great.  When the florist, vendor or new employee screw things up it's a mess.

All in all, ordered from them... things went fine.

Work for them?  1 hour of customers screaming and I was in tears and quit.  Remember it's usually not the fault of the person you are screaming at.  Lots of people involved with the process and from my experience 9 times out of 10 it was the fault of the florist or vendor that received the fulfillment request.

05/06/11

Name : Todd F

Email Address : 

Order Number : W00552505010409

Name of Delivering Florist : 

My Complaint : I entered the delivery address wrong and noticied it the same day.  They told me they had no way to correct the delivery address, even though delivery was two days away.  I was put on hold twice for 20 minutes.  Each time I got cut off after 20 minutes.  The third time I got the bad news.  I asked to cancel the order.  They couldn't do that either.  Next time I will call a local florist.  None of this mass production internet garbage!

05/07/11

Name : diane

Email Address : dianekelleyster@gmail.com

Order Number : 

Name of Delivering Florist : 

My Complaint : terrible company - terrible - they would not leave the flowers at work - person refused to follow procedure and leave at the loading dock, left w/ flowers (my b'day and my kids are away and sent flowers) next day said they would deliver at lunchtime - no flowers all day - said they were "on the way" never came.  today saying they will deliver - tried to change to home delivery - they refused.  said would deliver between 9a - 7p - i leave work 4p and it's the weekend. 

would NEVER use them again.  just awful. 

05/05/11

Name : Jackie Brown

Email Address : Jaclynnbrown@gmail.com

Order Number : 89188909

Name of Delivering Florist : Lenox Village- Nashville, TN

My Complaint : My parents are celebrating their 35th anniversary on mother's day this year, talk about a double whammy. My brother, sister in law, and I decided to send flowers, and super size them to cover both occasions. We spent $89 dollars on a beautiful arrangement that fit the coral theme of a 35th anniversary. We paid $15 dollars for a Sunday delivery. Yesterday, as in Wednesday, I get a delivery confirmation. To make matters worse, I get an email from my mom, with a picture of what was sent. It's ugly and has a whole 3 sad roses & carnations. I called 1-800-flowers, and it was like talking to a wall. The customer service agent answered every question with first putting me on hold, then offering to send more flowers on Sunday, the correct day. She didn't respond to the fact that they were horrible and kept saying that they would send them again, from the same place! They offered me a $20 voucher but I'm done. To top it off, got a message this morning that Sunday delivery is not possible & they will delivery on Saturday. Such a tremendous waste of money

05/05/11

Name : Sharleen Rajput

Email Address : sharleenrajput@aol.com

Order Number : 

Name of Delivering Florist : 

My Complaint : To all customers, 

I have been a customer for the past 10 years; I just send (what is to be a beautiful vase of lilies to my mother in Durban South Africa for mother‚s day). I was just informed that the flowers have been delivered and call my mum to hope to hear „ I LOVE THEM‰ instead, I was informed that this arrangements was delivered in  brown bag, with green leaves, which was throw out due to shear schock   Thank god for this information as I was about to place an order today for my mother in law.  Please spend your money elsewhere. Regards Sharleen Rajput 

05/04/11

Name : Jim

Email Address : monolithic_solid@yahoo.com

Order Number : 

Name of Delivering Florist : 

My Complaint : I once worked for 1800flowers.  I dealt with customer complaints and there were a lot of them.  Many of the customers were terribly upset, some of them crying, and there was nothing I could do to correct the problem.  Mother's Day was the worst.  So many people telling me the flowers were poor quality, or that they were not even delivered.  No refund or re-delivery can correct something like that.  Also, we offered some arrangements that were delivered by UPS in a box and had to be assembled by the individual receiving the flowers.  Many customers were not clear about this while placing their orders and expected the arrangements to come from a florist.  My advice is, never use an agent type flower service unless there is no other way.  If you are sending flowers to someone in the same city where you live, go to the florist yourself, pick out the arrangement, pay for it right there and rest assured it will be delivered on time and will be good quality.  Otherwise, you're setting yourself up for a heartbreak.  I tolerated that place for seven months and thirteen days, then just left one day and never returned.  It was like going to hell everyday.

04/29/11

Name : b.w.

Email Address : beeperwenrich@aol.com

Order Number : 928278

Name of Delivering Florist : 

My Complaint : I ordered a lovely arrangement from 1800flowers.ca for my sister for her 50th birthday that was to be delivered two days before her birthday, since it fell on a Sunday.  What they delivered looked like a bouquet that was ready to be thrown out.  When i called to complain, they told me they could not re-deliver until two days after her birthday.  I asked them to re-deliver that same day and they absolutely refused.  I told them they needed to give me some sort of discount since they failed to meet their end of the deal, they refused and continued to only offer delivery that would have been four full days after it should have originally been delivered.  

04/16/11

04/14/11

Name : Karen Kusek

Email Address : wiu3h@yahoo.com

Order Number : W00632701485302

Name of Delivering Florist : 

My Complaint : I ordered one large Fields of Europe on 04/12/2011 that was supposed to be delivered on 04/13/2011. I received an order confirmation but never an e-mail that it was shipped. I spoke with a representative on 04/13/2011 and asked were my order was. He told me that it should be delivered that day on 04/13/2011. I waited all day and still didn't receive any e-mails or the order. On 04/14/2011 I sent an e-mail to 1800flowers.com again asking were my order was, what happened? I man named Eduardo Bernabe Sacahui Diaz (Sales and Service Specialist) wrote back...

Dear Karen,

Thank you for contacting us.

We apologize that the order was not delivered as requested. For the inconvenience, we have issued you a 50% partial credit in the amount of $40.12 to your account. The credit should appear on your next billing statement. Also, we have scheduled a redelivery of your order on 04/15/11, at no additional cost to you. Again we apologize for any inconvenience that this has caused. We hope to continue serving your gifting needs in the future.

If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.  

Sincerely, 

Eduardo Bernabe Sacahui Diaz 

Sales and Service Specialist 

custservice@1800flowers.com 

---------

04/05/11

Name : SHARI BRANDON 

Email Address : gooeyjohnson@gmail.com

Order Number : 9539 9053 5775

Name of Delivering Florist : 

My Complaint : Can't get a name on delivered  funeral flowers.  Error on recipients name but delivered to us.  We also had a death in family and don't know who to thank. The representative from 1800-flowers .com would not even tell me what office I was speaking to,  or even an operator number.  She just said you are speaking to, 1800-flowers.com!  Wow, that much I knew.  It appears to be an error on their part but she acts like someone sent us flowers in someone elses name and it is possibly a secret.  We received them, but we are not the recipient. Gee, I wonder if someone recieved flowers in our relatives name  and this representative just can't figure out what to do.   She finally, after me trying many different ways to track the conversation told me her # was 7939.  Not professional at all.   I will never use this company.  shari Brandon

Name : Susan

Email Address : WStrohl640@aol.com

Order Number : W00532601562659

Name of Delivering Florist : None

My Complaint : I ordered a floral spray for my aunt's funeral, which was in another state. Two weeks later, when I asked my cousin if they had received the flowers, she told me they were never delivered.  1800Flowers took my $120.00, and I received nothing (not even notification from them that there was a problem or that my flowers weren't delivered). They did refund my money after I contacted them, but that really doesn't help much now. I look like a careless jerk for not sending anything to the funeral

----

02/15/11

Name : shantae coakes

Email Address : shantae.coakes@adconner.com

Order Number : 610-2876

My name is Shantae Coakes I received flowers 2/14/2011 from my boyfriend James Stephens. I am so disappointed that the flowers were not lively, most of the roses are wilted and very dry looking. I immediately took the roses out of the box and tried to nurture them back to health by clipping the ends placing them in water and feeding them with the food you provide for them in the box. I came in this morning and just about every flower has died. I know if my boyfriend had seen the flowers yesterday he would not have liked them and he would have been disappointed as well. I am not sure how this problem will be rectified but I feel a complaint was needed

 

I am not sure what information you need but I can provide a couple:

 

One ticket on the box show; P:YELLOW S:EAST I:601 next line 610-2876 next line 1Z6FE61303240506 (tracking #) next line HXV1JMJ ILHAR123

The other ticket show IL 604 1-03

 

Shantae L. Coakes

Accounts Receivable Specialist

01/04/11

ame : N L Dickey

Email Address : nldickey@aol.com

Order Number : W00632701236977

Name of Delivering Florist : Unknown!

My Complaint : Rather than scouring for a florist in a very small town, I chose 1800Flowers - BIG MISTAKE!!  Eighteen hours after I placed the order on-line, I received a call that some of the flowers were unavailable-I approved the changes.  A FULL DAY later I received a call stating the flowers were NOT delivered-with NO EXPLANATION.  I was offered a $20 gift card for my inconvenience...REALLY!?!?  Never again...

12/25/10

Name : Cliff Larson

Email Address : larsonc@att.net

Order Number : 

Name of Delivering Florist : 

My Complaint : I ordered flowers for my mother on DEC 21st to be delivered on DEC 24th for her Christmas gift. She is 86 and in a nursing home. When I called her on Christmas day, I learned that the flowers were not delivered as paid for.

1800flowers ruined our Christmas for my family.

Please don't use this company!!!!!!!!

11/12/10

Name : toni trillizio
Email Address : TTRILLIZIO@COX>NET
Order Number : E4317755
Name of Delivering Florist : 1800flowers
My Complaint : at 4 o'clock on 11-12-2010 my boyfreind had a boxed flower arrangements sent to me consisting of red roses and calalillys. it is now 9pm and the roses are drooping and when i took the floweres from the WARM BOX they were delivered in!!!!!!!!!!!!the calalillys had brown marks on them,the vase was not lg enough for all of them and as i sit here i am just sick because i know he will see them very soon and be as disappointed as i was.but the good thing will be we deal with apt communitys in arizona and of course will not be
advising any of our 3 propertys to call your co. for flowers . things are bad enough with the economy as is for you to be doing this. thanks (he wouldn't complain but i will)

10/2810

Name : drew mich
Email Address : mramich@gmail.com
Order Number :
Name of Delivering Florist : 1800 Flowers
My Complaint : I normally dont post anything on websites but this IS SERIOUS. 1800 flowers is associated with a fradulent company named TLG Live well. They essentially stole my credit card information and have been charging me every month 12.99 without me noticing. 1800 flowers trys to down play their role but essentially they are affilitated with this fradulent company and people need to BOYCOTT 1800 flowers.com. They are not an honest company and will sell your information to other affiliates of theirs

09/10/10

Name : James Hooper
Email Address : rusty4kyle@aol.com
Order Number : 84536445
Name of Delivering Florist : 
My Complaint : We ordered flowers for a wake and a funeral. they never showed for the wake and when we called they said they would be there for the funeral. Well they never showed for the funeral either. How embarissing was this! Well they took my $$$$that day and now tell me 5 bussiness days for a refund. We will never use 1-800-flowers again!!!

09/07/10

Name : K
Email Address : Roberts
Order Number : W00632700854890
Name of Delivering Florist : unknown
My Complaint : Ordered flowers for a funeral. When I called because the status on the website did not indicate the flowers were sent.  Was advised that the status on the website does not get updated for flowers.  The basket was not delivered the excuse was it was a holiday, yet the website stated they could deliver.
Questioned why I was not notified of the problem since they required 2 phone numbers and an email address, I don't know was the response I received.
But to make everything better I was offered a $20.00 gift certificate!  WHAT AN INSULT.

I wonder how many people the suckered that did not check the status? 

07/12/10

Name : Gail Stauffer
Email Address : ges111@hotmail.com
Order Number :
Name of Delivering Florist :
My Complaint : I ordered flowers for my mother last May (2009) from 1800Flowers using PayPal.  Today I went to check my balance and saw a $14.95 charge this month for something called Easy Saver Rewards.  I did not know what this was so I Googled the name and found these SCAM and Complaint boards.  I then went back to PayPal to see if there were any other charges.  OMG they have been charging me $14.95 a month since I order my Mom flowers on May 7, 2009!! (for some reason they missed two months)  So I have to fight for who knows how long to get a refund.  PayPal does not, of course, send out a monthly statement and except for Christmas time and holiday flowers I don't use the account.  I have not seen Easy Saver Rewards mentioned in the 20 or so emails I have read on this sight so here is another SCAM that 1800Flowers is associated with.  So, what have I learned today...never, ever use 1800Flowers again and check you PayPal account frequently!!!!!!

05/18/10

Name : Roxanne Kelly
Email Address : roxxkelly@hotmail.com
Order Number : 895709
Name of Delivering Florist : 1800flowers.ca/ Bloomex.ca
My Complaint : I placed a Mother's day order and the flowers were never delivered. I left numerous emails and messages and STILL have not gotten a response from a live human being. I am out $50, and just want a refund already, for crying out loud. I can't believe how terrible this company is!!!

Here is what I find telling: You can't get a hold of a single person in Customer Service, but you CAN get a hold of people in SALES - if they can't meet the volume of their orders, then why are they still taking orders in sales??? Maybe because they are greedy con-artists and this is nothing but a big SCAM.

Bottom Line: If they can't meet the volume of orders being placed, they shouldn't be taking any new orders.

05/13/10

Name : Selu Ika
Email Address : luvanloo@gmail.com
Order Number : 892521
Name of Delivering Florist : 1800flowers.ca /Bloomex.ca
My Complaint : Below is the email I have sent numerous times to both customer care and the coorperate offices. I STILL have not had anyone call me back as promised! I WILL NNNEEEEVVERRR use 1800flowers.ca/ Bloomex.ca again. The worst customer service EVER and theres no one you can talk to unless "THEY" call you...which wont happen for a couple days or even weeks!BEWARE of this company!

I ordered 2 All about you bouquets, 1 Blooming Joy with 1 vase and a card. 3 different orders all sent to one address.
My sisters recieved the 2 All about you Bouquet but my mother DID NOT recieve the Blooming Joy,she recieved a empty vase.

I called that same day and was told someone would call me back. NO ONE CALLED ME BACK. The next day I called and a woman told me they sent out a order to resend it THAT SAME DAY. That never happened. Today,4 days later, I called again and I was told they would resend my order.
I told the woman...I DID NOT WANT MY ORDER RESENT. My mother would not be home,mothers day was 3 days ago, and i was just not satisfied with the service and all the broken promoises I was promised. I just wanted a refund for what i didnot recieve. She said to me " Theres nothing I can do for you" and hung up the phone.

I called numerous times,left over 18 messages,spent hours on the phone. Only recieved 1 phone call back from a woman who hung up on me. PLEASE, PLEASE,PLEASE. I spent $211 of my hard earned money and im sooo frustraded that NO ONE is hearing me out. I just want someone to listen to me. Im praying someone would  try to understand why this is important to me. My mother recieved a EMPTY vase for mothers day. I have tried to be patient,but im sooooooooooo frustrated because your customer service hung up on me after she told me your company "has wasted one to many flowers" and accused me of lying when I told her I didnt order 3 vases.I can assure you. I AM NOT A LIAR. I work hard,Im honest. I have no reason for putting myself through all this frustration to cheat anyone. All im asking for is for someone to CALL ME and LISTEN TO ME. PLLLLEASE! PLEASE!PLEASE!

05/11/10

Name : Gary Bachelor
Email Address : gbachelor@att.net
Order Number : 891973
Name of Delivering Florist : wecare@1800flowers.ca
My Complaint : This experience with 1-800Flowers was the worst customer experience I've received in a long time.  I placed the order on the US site for delivery on my daughter's birthday on May 10th in Canada.  I've done this every year for many many years - always in the past using a local florist to set up out of town delivery.  This was the first time I used 1-800Flowers for delivery and it was the only time she did not receive the flowers.

I received 2 email confirmations. When the order was not received - I tried their live chat - it was "dead."  I tried their 800 number and was told my order did not exist and that I must of place the order with some other company.  I said that I would be happy to forward them the 2 emails confirming the orders and was told "we can not take personal emails."  After 45 mins on the phone I was told that because the order was to be delivered in Canada that I would have to call a different number.  I did and was routed back to the US in a perpetual catch 22. I still have not been able to talk to anyone live that will acknowledge that the order was place - but they did manage to charge my credit card.

I WILL NEVER USE THIS SERVICE AGAIN AND WOULD NOT RECOMMEND 1-800FLOWERS TO ANYONE!!!!!

05/09/10

Name : Wendy Van Sipe
Email Address : wendyvansipe@charter.net
Order Number : W00652302349348
Name of Delivering Florist : Never got delivered.
My Complaint : Very, very disappointed. Ordered flowers for my stepmom, who lives up north. Ordered them on Monday, to be delivered on the Friday before Mother's Day. Wake up on Sunday (Mother's Day) morning to an email saying "Due to overwhelming holiday volume, we are unable to process and fulfill your order. We sincerely apologize for any inconvenience this may cause." Seriously?? So now it is too late to do anything for her since we live so far apart. I would have thought ordering them so far in advance would have been doable. Yeah, got my money back and a credit but nothing for my stepmom, so I'm sure that made her feel just great. Thanks  

05/08/10

Name : Olga
Email Address : delacruzolga@comcast.net
Order Number : w00542403763071
Name of Delivering Florist : w00552504502694
My Complaint : May 8th, 2010
Happy Mother's Day!!!
Think this is a late wish? Well, let me tell you about my flowers! First of I want to tell you that for a company who is supposed to be dedicated to giving emotions of joy, peace and support, you guys are bad. So I ordered 3 arrangements of flowers from flowers.com on Thursday  or Friday the 7th of May, to be delivered by May 8th before 7pm. This of course was according to the lady who helped me on chat because the delivery time is "SUPPOSED" to be 9-7pm. To be on the safe side, I didn't even bother ordering them for a Sunday because I imagine that would turn into a fiasco.little did I know. To make things easier I placed the orders all for the same address, a hair salon where my sisters and mother would be for the day. I got there Saturday morning at 10:30am and at 7pm when I got tired of waiting for a delivery truck, I decided to call Flowers.com. I waited 25mnts on the line to find out that UPS had rescheduled all my orders for May 10th.the day AFTER mother's day. Now, why wasn't I notified early enough so I could change my plans was my question, to which she said "I apologize" Now let me explain, I have worked for the last 6 years for a customer service company and I know how well representatives are trained to say "I apologize for the inconvenience." Without meaning one letter! I asked her again, why wasn't notified and she didn't have an answer. So I asked, okay.what now?" she said." let me speak to my supervisor." Let me tell you that this must be Charlie from Charlie's Angels, because he was MIA at all times. You would think someone would take ownership and explain to me how this happened a second time, because oh yes, you could check my record, it happened last year too! But no, instead the supervisor told the representative to offer me free flowers. Free flowers are you kidding me?! She didn't understand it wasn't about the FREE FLOWERS or a 25dlr coupon she also offered. It was about me feeling valued from a company to which I have been faithful even after disappointments. Of course I said no. I asked to get a refund back to my card for all the transactions and when I asked her how long the refund would take she said "one billing cycle" ONE MONTH! It wasn't bad enough what I had been put through but I had to wait a month. She asked me to hold on again to speak to her supervisor "Charlie" and after 7 mints came back to me and said it would only take 3-5 days. At this point, I was furious about Charlie, the flowers, her not knowing what happened, because even though she was nice, she didn't know bottom line. I said okay, place the adjustment and I'll look forward to writing a letter to corporate. When I asked her for the corporate address to voice my opinion, which no one might really care about in your company, she said I  have to submit the complaint with UPS. Oh that was a slap on my face. When did UPS turn into a flower company? Why do I have to call UPS because they rescheduled my order? I didn't make any arrangements to UPS, I placed my orders through FLOWERS.COM! I understand that you might need to go through them for delivery but as a consumer, why should I care? I relay on you to provide the service I paid for and you give me that answer? So I asked her again for the corporate address and she again said I could go online. So at this time, if she wasn't going to give me the address,  I asked for Charlie to give it to me, or his supervisor, or his supervisor or his supervisor.. But I felt offended that first; the supervisor never took the time to explain and empathize with me and treated me like I have no opinion to voice.  She placed me on hold for another 3-5mnts and came back "magically" with a corporate address 1OLD COUNTRY ROAD in NY and said would send me a survey for me to fill out. Now why should I even bother to fill out a form when no one but her because she was stuck to the line, offered to speak to me and give me clear answers? So here I am many days later, writing a letter which I'm sure no one will even pay mind to, just because I'm so frustrated. I hope you guys had a happy day and not that I expect an apology. That would be too much to ask for.but here is my number and address.
PS.she had no clue attention who.so I did the best I could.

Olgalidia DeLaCruz
3304 Cooper Avenue
Merchantville, NJ 08109

05/06/10

Email Address : lollanna@nyc.rr.com
Order Number :
Name of Delivering Florist :
My Complaint : Do not use 1800 flowers!! not only are they outsourcing their customer service to India, but they don't tell you about a service charge and jack up the prices and double charge you.

04/16/10

Name : Ayla
Email Address : ayla_cal@yahoo.com
Order Number : 8753159
Name of Delivering Florist :
My Complaint : I placed an order today at 10:00am to be delivered the same day. I asked them to deliver between 2pm - 2:30pm to a graduation ceremony. I let them know that the recipient would not be at the graduation location anytime after that. This gave 1800Flowers a HALF HOUR time frame to get there. I was told there was no guarantee that it would be there between that time BUT as a consumer I believe a HALF HOUR time slot was MORE THAN enough time to get there. I placed the order 4 hours in advance. There would be no point in ordering flowers for someone (who would not be at the location for delivery for a long time) if you cannot guarantee a HALF HOUR time slot. Saying that the flowers will be delivered anywhere between 9am - 7pm is outrageous. I even asked the customer service rep if 1800Flowers is good about fulfilling the time request and she replied YES. I spoke to 2 different customer service reps that said YES. I figured since 1800Flowers was a big company that this HALF HOUR request was REASONABLE and definitely DO ABLE. I was wrong. I had to call back NUMBEROUS times to track my order (which wasn't much help because they had no info on it). I FINALLY got a hold of someone who had an answer and told me they missed the recipient and obviously the time slot. I then had to give the recipient's home address for it to be delivered tonight instead! Can you understand my frustration!? They offered to have it delivered tomorrow. What would be the point of having it delivered tomorrow if her graduation was today!? Had I known this was going to be SUCH A HEADACHE I would have went to a local florist who most likely would've been able to deliver on time. I am so disappointed in 1800Flowers that I will NEVER be a future customer and will let ALL of my family and friends know to never go to 1800Flowers either. The only thing they did to make the situation SOMEWHAT better was refund my order, which I will be getting back in 72 hours. I hope that won't be a headache getting back eithe

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03/30/10

Name : Jessica
Email Address : jessica.ann.mcguire@gmail.com 
My Complaint : Okay so tonight when I got home I had an overdraft fee for something from TLG Live Well.  I had no idea what that was until I got onto the internet and did some research, and the very first story sounds exactly like mine.  They charged me $38.99 after I had ordered something last year.  I am definately going to take care of this right away.  It is $40 that I did not spend.  I am angry!!!  And they will definately hear about it.

03/25/10

Name : Robynn Calloway
Email Address : callowayhome@cox.net
My Complaint : We purchased flowers as a result of a death in a family and have been charged every 3 months $38.99 since that purchase.  As a business we have a ton of receipts and I kept thinking I was loosing it until I was charged again yesterday for the same amount and decided to do a search on the net.  WOW!  Yes,
1-800 Flowers somehow got us associated with this company even though they deny giving my information.  I did not authorize a "membership" of any sort and I would love to hear the recording that says I did.  I won't purchase anything from this company again as the original $129.99 purchase is now $285.95.  The first person I spoke to at TLG live well said they could only refund one charge and after demanding a supervisor he says they will refund it all.  We will see. 

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03/04/10

Name: Eileen Tarrab
Email: etarrab@comcast.net
From: Moraga

Upon hearing of the passing in the family of our friends, I immediately ordered flowers to two families' homes in different areas. I received a delivery confirmation that day. Two days later I was talking to one of the families and they didn't mention the flowers I sent, so I asked. No, they didn't receive anything from me or the other house. I called 1800flowers and they offered my money back. What the heck.   It is too late to reorder as people are leaving town for the funeral some distance away. I asked 1800flowers what happened, who dropped the ball, and they blamed the florists--In two different cities??? Come on. They won't give me the name of the florists so I can ask. Basically they just took my money and never placed the order.  I am very embarrassed as my son is marrying into this lovely family in 3 weeks and I look like I don't care about what they are going through. First and last time with 1800flowers.

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02/18/10

Name: Rhonda Rodriguez
Name of Delivering Florist: : Drop Ship

UPDATE to my review below...  BTW, I am still ticked, but I don't feel it would be right not to let everyone know the end of the saga...

Monday, February 15 UPS comes, UPS goes... no flowers.  So I call and speak with an operator who states that the first operator made an error and 1800flowers cancelled the redelivery.  As you can imagine,  I was less than pleased so I spoke with a "supervisor".  He told me that UPS wasn't delivering on President's Day....  I of course questioned him several times and he insisted "No.  No UPS deliveries today."  After I sufficiently let him hang himself, I announced that in fact I has spoken to the UPS driver personally on our receiving dock, and was well aware that the "supervisor" was in fact a liar.  I asked him if he wanted to rethink whe he just told me... He promptly hung up on me!

So now, I am LIVID!!!!  I spoke with another operator, who gave me corporate's phone number.  I called and spoke with someone in the corporate customer service who told me that he only works there seasonlly and this will in fact be the last time he works for them.  He estimates he has about 2 minutes between calls like mine... wow.  He did indicate that a refund had been processed and my husband would be getting his money back.

Now, I should have been happy with that, but let's face it, this really did put a damper on my Valentine's day... so I contacted another operator through my. She was very sweet, apologized prefusely (I really feel bad for people like her) and said that I would be getting a special delivery, as an apology for what happened...

And did I.  I received 2 dozen long-stemmed red roses (of course, I had to assemble them myself, but at this point, what the hey) that came in on Feb. 16.  They have begun opening and their quality is fantastic.

So here's where I stand. They did make it right, however it took me no less than 3 hours on the phone talking to 11 operators. If this had been the quality in the first place, then there would be no discussion, after all, I don't hold 1-800 flowers responsible for my husband being cheap.

Oh, and my husband.  Well, as I said the stems I received were dead, so I tried to revive them, to no avail.  I did want to him to see them in person (trust me, the photos I took could not do them justice) and kept them on the counter until he got back.  Everyday I had to clean up curled, dead leaves.  Finally he arrived on Tuesday and when he saw them, his comment was "Dissappointed?  I can't believe you haven't divorced me! This is pathetic and not what I ordered!"  Apparently he was correct.  He did in fact order SOMETHING COMPLETELY DIFFERENT at the same price.  They substituted items in from what he had actually sent. 

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02/15/10

Name: Rhonda Rodriguez
Email : rhonda.erickson@yahoo.com
From: Austin, Texas
Name of Delivering Florist: : Drop Shipped

First, let me start by saying that, if like my husband, you use 1-800 Flowers, you may save a few dollars, but you will pay for it... forever.

My husband isn't what I would call cheap (well, except apparently when it comes to flowers). I have top notch vacations, beautiful jewelry, and anything a girl could want... except apparently flowers on Valentine's day. I did however get stems. Dead stems with no bloom in site.

He ordered a rather inexpensive (read: CHEAP) gift from 1-800-FLOWERS (his fault, not theirs), but what we at the office deemed a totally inappropriate gift for a wife in photos on the website was a JEWEL compared to what arrived in the cardboard box.

The $1.00 store teddy bear was ratty, but nothing could prepare me for the "flowers". What was supposed to be miniture roses was actually 4 dead stems with dead, curled leaves. All of which were put into florists foam that was dry and crumbling. I went from being 100% ticked at him for being incredibly cheap, to laughing hysterically.

The operator (btw, if you are working a phone that requires you to speak English then you need to actually be able to speak English) was insulting and unhelpful. I confirmed to her what it was supposed to look like, but then she said "I know what your husband TOLD you he sent you." I replied that my husband THE DR. had no reason to lie (after all, I know what he ordered, it was pretty pathetic, but at least it was alive and had 4 blooms). What I have is dead, dead, dead. Supermarket flowers are 1000 times better than this junk.

I was promised on 2/12 that I would be getting a new bouquet on Feb. 15 that was an upgrade (hey, great Valentine's, a day late). Well, after hours on the phone and speaking with 2 operators, 2 managers, and a guy at corporate, the operator that took my call originally SCREWED UP and there will be no delivery today. Now they are promised for tomorrow. I doubt I'm getting anything.

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02/14/10

Name: paula
From : new york

text area : sent flowers for valentine's day. ordered on the ninth and were to be delivered on the 12th. well they never were delivered called on the 14th and instead of making good on my delivery they canceled my order. never again next time i will use ftd which uses local florist.

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02/13/10

Name: Devin
Email : d.ganness@gmail.com
From : Queens, NY
Name of Delivering Florist: : Not sure of the delivering florist

Ordered two arrangements for my fiance' for Valentine's day, today is the scheduled delivery date. So far i only received one arrangement and it's almost the end of the day. The arrangement received looks pathetic, nothing like the image they have alongside the product description. This is the second time i ordered and it's a big disappointment. I ordered the rose romance, and it had 4 roses and some other flowers i can buy locally for literally three dollars a bunch. The arrangement cost 65 dollars, i know that difference cannot be the price of the vase.

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02/13/10

Name : ingrid
Email: curlyinga@yahoo.com
From: miami, florida
Name of Delivering Florist: : 1800flowers.com

it's the day before Valentines Day and my poor boyfriend that is not in the country has sent my roses via 1800-flowers.com. Bless his heart. As I receive this box via Fedex I eerily open them to find a dozen multi-color roses. I was in shock to say the least, I was insulted quite frankly. Let's start with the fact that the rose petal were picked on, it is obvious that they removed petals. They pretty much sent the bud of the roses. I was enraged!!!
I had ordered from this company once before, orchids for my mother on Mother's Day. Same issue, $180 dollar orchids down the drain. Wilted flowers is what she received and let's not even go down the route that they look NOTHING like the images they provide you. NOTHING!
So this is my way and attempting to tell the world about this company. They eventually reimbursed my boyfriend, but the embarrassment was done.
To every person out there ever thinking about sending flowers through this company, please DO NOT!!!! It has to be the crappiest florist EVER! Stick to local florist or companies that use local florist in your area.

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02/12/10

Name: Richard D.
From : Oklahoma City Oklahoma

No flowers for my wife for last business day before Valentine's Day.  I got the call from India at 4:45 pm.  What a disappointment. I will never trust this company with my business again.

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02/11/10

Name: Debbie
Email Address: debbie.spangler@gmail.com
From: Lancaster SC
Name of Delivering Florist: :

I bought 6 boxes of Harry London candy that had a peel off sticker on them for $20 on an order redeemable instantly. Placed an order using 2 of the stickers. Now I am being told the others will not work, so I call CS. I had thrown the receipts away, after all, it was candy. I Just wasted 1 hour of my time on telephone . No results. I am to set a box of candy on scanner or else tear off the bar code & destroy the box, before I give it to someone, to prove I bought it. I have 6!!! boxes. All the same bar code. They won't take a picture of all six lined up on couch which would make more sense. So, since all bar codes are identical, I could take a picture of one bar code and make 100 copies!!! What an intelligent company. So I get to spend the rest of my day writing corporate and fighting over something that was suppose to be an easy rebate. Won't deal with this company again after this. I will be writing every blog I know of about this. Free publicity! My attorney general will also hear about this. Good luck people. You are dealing with some bad customer service!And I still don't know if the flowers I ordered will actually get there. Happy Valentines Day!

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02/11/10

Name: Lisa
Email: lisa_montgomery@msn.com
From: Atlanta, Ga
Name of Delivering Florist: : FedEx delivered

I ordered daffodils for my sister-in-laws 40th birthday.  The entire purchase was $35 including shipping.  What arrived to her was the most pathetic looking mug with moss growing out of the top?  I called customer service and she did not speak English.  She was rude and could not understand me.  It turns out, in the fine print, that the flowers are "pre-sprouted."  So, it was $35 for a mug!  Who would send a mug?  The photo on the site were these gorgeous flowers. They could not help me and refused to let me speak to a supervisor after respeated requests.  I was so upset as I really wanted my sister-in-law to have flowers.  When you search for the term "pre-sprouted" on their site, it doesn't even come up!  Who reads the description of flowers? That is what the photo is for.  It turns out it came with all these instructions on how to grow them? It's so stupid and such a rip-off.  And I was on the phone with a non-English speaking customer service person for over 25 minutes and got nowhere.  I have used them in the past and been pleased, but I will never use them again.  This has been such a disappointing experience.  What an extreme waste of money and time.

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01/29/10

Name : Tracy Rosalies
Email : tracy.rosa@rx-claims.com
From: Dallas, TX
Name of Delivering Florist: : drop-shipped

Worst anniversary present is getting the cheasy 1-800 overpriced flower order and then receiving $39.99 / quarter billing that I could not find out how to get stopped!!  There is no phone number for the TLG LiveWell; I never thought it would have been associated with flowers by the name.  Thank goodness people are blogging about this rip-off.  Keep alerting people. This is underhanded! They eventually refunded all 3 quarters of payments they took out of my bank account.

01/28/10

Anonymous:

 
$39.99 Charge from TLG Live Well for a service affiliated with 1-800-FLOWERS! Exactly 7 months after placing my order my Credit Card was charged for a service that I never registered for when ordering. This is a complete scam and I have lost all respect for 1-800-FLOWERS amd plan to spread the word! Please check your credit card carefully and call to get your refund immediately! 

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1/24/10

Name: gayle
Email: gking19@cox.net
From: scottsdale,az

TLG*LIVWEL
I was charged 12.99 to recive couponsthe coupons came and i would not use any of them i want to cancel. I think It is terrible the way you try to get money out of the consumer.

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01/24/10

Name: kfrisbie
Email: kathlmf@gmail.com
From : nc

Billed for something I did not sign up for and want removed from my bank statement and reimbursed

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01/21/10

Name: Roberta Sinnott
Email : mexroadrunnera@aol.com
From : Flordia

Checking my deb I have been charged $39.98 I did not order anything or o.k. any chargesthis is from1800flowers 

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01/18/10

Name: T Whitfield 
From: Houston

I called on Saturday 1/16/10 to get flowers delievered the same day. Not only did they not deliver them I am currently know on my 8th phone call to these people about the flowers not being delieverd today as promised. I asked for a refund but it was 1-800-flowers that indicated they would still deliver the flowers. I have been on hold now for 10 min, listening to this Godawful music and about to explode when the rep comes back. The flowers were $80.00, they provide you a useless confirmation number and tracking number. It's insane. I will never ever do this again. It's not worth it.

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01/14/10

Name: Marilu
Email: marilup13@hotmail.com
From: QUEENS NY
Name of Delivering Florist: : Drop shipped

I had purchased flowers for my sister in November of 2009. I had not made no other charges to 1 800 flowers.  Suddenly I noticed today that I had been charged by TLG Live Well for $38.99 and I don't know for what.  

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01/02/10

Name: Sophie Lonaberger
Email: sopcha@aol.com
From: Florida

I am being charged on my credit card $38.99 from TLGLiveWell.   If this comes from me ordering flowers from you, I will NEVER order flowers from you again and will let all my friends know not to order from 1-800-gloertd riyhrt. 

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12/30/09

Name: pat evans
Email: solitareclayfan@yahoo.com
From : Illinois

I ordered on 12-19-09 for delvery on 12-22-09 and by two days after delivery 3 of the 5 roses in the arrangement were dead called them up on saturday told lady at 1800 flowers what had happened she asked me would you like us to redeliver and i said yes  were to do redelivery on 12-28-09 no flowers called them 3 times to find out where they were was told by 1800 flowers  that the florist told them i already signed for them at 1:30pm  i said no way i did not,was told a different florist would do teh redelivery on 12-29-09 well guess what still no flowers ,they would investigate to late florist closed they called me no text messaged me today at 4:30pm stating the florist they got for redelivery could not do it and that they never let them know this, wouldl refund my money,that's not the point if you tell someone you'll do a redelivery then do it dont lie abt it ,they also said orig florist told them they attempted redelivery but for some unknow reason did not,i said how can they attempt a redelivery i thought i had already signed for them according to those idiots. so buyer beware they dont even know the meaning of good customer service let alone know how to treat others with dignity and respect not a good place at all to do business with at all,NEVER NEVER AGAIN THERE BAD BAD NEWS PEOPLE

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12/16/09

Name : Goro
Email: goro@wearfirst.com
From : New York, NY
Name of Delivering Florist: : 1800 flowers

I ordered Martha Stewart Ambiance Amaryllis Bouquet to deliver to my friend in Baltimore 5 days in advance. Yesterday he received the flowers from 1800 flowers & they were dead. He called me to tell me that he called 1800 flowers. If he did not call me, I would have not known they delivered dead flowers.

I also sent cut flowers & flowering plant to 2 of my friends. I called 1800 flowers to check if the quality of flowers were OK. The customer service could not tell me if the plant will be OK.

I have sent my friends flowers from 1800 flowers. This makes me nervous that if they have been delivering quality flowers to my friends.

I have e-mailed them questions on fresh rewards. It is so complicated to use this points. Some of the points I accumulated expired because I did not know when I accumulated those points. Nobody from 1800 flowers has replied.

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12/09/09

Name: Olive Zacharek
Email: oaz2@aol.com
From: syracuse ny

I found the flowers in my garage about an hour ago and they were frozen stiff and had to be thrown out.  They were sent by Nancy Telzyn a travel agent in Bloomington CA.

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11/18/09

Name: Karyn Kiger
Email: skdnkiger@comcast.net
From: Sacramento, CA

I just found a $39 charge on my bank for this service.  Had no idea that it had happened.  the service for the flowers I orderd at mothers day was horrible.  One mom got her flowers three days after mothers day, the other one never did, 1800 flowers said her address did not exist. now 5 months later I have this charge and i cannot find out how to contact them at all to remove the service.

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11/04/09

Name: Oscar
Email: paolab625@gmail.com
From: New York
Name of Delivering Florist: : 1800FLOWERS

I placed an order of flowers to be delivered to my wife at her job, flowers had to be delivered before 2:00pm and I specified that to the customer rep on the phone, she made it clear that they would be delivered on time. My wife calls me to tell me that they called her to tell her that they could not deliver the flowers on time and wanted another address where they can be delivered. I cannot believe that they would actually call the recipient directly knowing this is a surprise. Ruined my surprise to my wife on our Anniversary. It was my first and last time using 1800 flowers and will not recommend it to anyone, I will be sharing my bad experience with everyone I know, I think it is totally unacceptable and bad service.
When I called to cancel my order and to tell them what happened they did cancel the order but did not even apologize or recognize that it was bad service on their part or tried to do anything about it, it was as if nothing had happened and they can do without the business. I must say that I am extremely disappointed with the service I received from 1800FLOWERS and will never use them again!

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Tracy

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06/23/09

Name: Bob
From: Michigan
Name of Delivering Florist: : drop-shipped

I ordered a blood orange tree & the picture depicted a plant that was full of leaves & had thick branches. But when I received it, I basically could count every single leaf. I am so disappointed.

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06/02/09

Name: Eileen
From: New Orleans

I am DONE with 1800 flowers! I have had 3 bad experiences recently. On easter i received half dead wilted flowers and was supposed to get an easter bunny.  When we called the florist they said they would fix the flowers but simply changed what they came in and went to Wal Mart and bought a $5 bunny and added it. This was a $100 rrangement

Next time was on Mother's day where my husband and I sent both of our Mother's flowers they came shrink wrapped to them (again half dead and wilted)and out of water.  Both arrangements were $70

The last time (3 strikes and you are out)just a few days ago my husband sent me a $150 arrangement for my birthday.  Yet again the flowers came to me half dead.  I was soo irate!!! I called the florist to have them come and pick up the arrangement then contacted CS at 1800 flowers. By the way, my husband is overseas in Afghanistan. I told them I wanted to return the flowers explained my recent experiences and asked that they credit my husband's credit card.  They would not issue a credit to my husband because they said they needed to hear from him even though I had the flowers returned to the florist. Apparently the florist was made aware that they were not getting paid and made 3 nasty phone calls to me threatening me to stop contacting 1800 flowers customer service.  The whole experience was a nightmare!! I spent over 3 hours on the phone with 1800 CS and got nowhere.. bottom line WE WILL NEVER DO BUSINESS WITH THEM AGAIN!!!  I will also tell as many people as I cn to never use them!

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06/01/09

Name: Patrick
From: CA
Name of Delivering Florist: : Never Delivered

Ordered flowers for our 1st year wedding anniversary...they never showed up. I had a similar experience when I ordered diamond engagement rings but that is another story all together. Any way,  a call to their customer services reps yielded no results.  I can't expect someone in India to know what happened to my flowers.  Will never order from them again.

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05/30/09

Name: C.
From: Florida
Name of Delivering Florist: : 1800flowers

My daughter ordered three floral items through 1800flowers for Mothers Day and NOT one arrived in decent acceptable order.  My order was for a fern in an apothecary jar. The fern was 10 times too big and would not fit in the jar. There was no moss which is vital for survival in this type of set up.  The jar was warped and the lid would not fit properly. The fern died four days after delivery. I contacted 1800flowers and got a response saying they were too busy and to recontact in two weeks. My daughter tried contacting 1800flowers and was blown off. She lost $60 plus the delivery fee.  Her second order was for a floral arrangement.  A day after delivery she went to visit and saw what she paid $75 for.  It was a mess, the roses were dried up and almost dead and the arrangement was filled with lesser valued items ie: greenery stems and baby's breath.  The third arrangement was also a floral and the same problem occurred...close to dead flowers and filled with leaf cuttings. 

1800flowers is an absolute rip off! The amount of money that my daughter spent was enormous but she wanted to give something special to her mother and mother-in-laws on Mothers Day.  What arrived was a disgrace and customer service offered NO HELP! Save yourself the embarrassment, if sending, and the disappointment, if receiving and shop somewhere else.  This economy forces us to make better choices and spend our hard earned money more carefully and 1800flowers is NOT the place to shop.

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05/28/09

Name: Joy
Email: joy1712@comcast.net
From: Minnesota

I am extremely disappointed with the service I received from 1800 flowers.  I placed the order (number W00552503266244)online for a visitation/funeral that took place on May 26th.  The flowers were not there when we arrived for the visitation and I had to leave the funeral home to place a call to find out what the problem was.  I was told they were on the way.  They arrived only 15 or 20 minutes before the start of the actual service.  I have called three times and been placed on hold for up to 25 minutes and also cut off.  I have been understanding and friendly to staff but they have been uncooperative and rude and have basically told me it is my responsibility to call them to verify that my flowers will arrive when I need them.  Isn't that the job of the flower delivery company?  They had my email address and cell phone number, if they could not fulfill my order on time than I should have been notified.  I could have picked them up myself to spare me the embarrassment of having a late arriving arrangement.  I was also given the excuse that it was memorial day weekend well, all the other flowers managed to make it there.

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05/27/09

Name: Melissa
From: Maryland

On Sat May 23 I order a floral arrangement for my grandmother's funeral on May 25.  The order was accepted.  I called to confirm the next day and received confirmation that the order would be delivered.  When I was informed that the arrangement did not arrive I contacted 1800 flowers and was told that they did not know what happened and that the florist was not answering the phone.  I was refused the name of the florist.  I was told that maybe they would arrive late although it was an evening wake.  The day after the wake I received two emails informing me that they could not fulfill the order and that they could ship something the next day and offer a 20 percent off coupon.  I hope they go out of business.

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05/20/09

Name: Jenn
From: Redmond,WA
Name of Delivering Florist: : Canada 1-800-Flowers

I ordered a sympathy order for a Canada address and never heard from the guest that they didn't receive their flowers but I kept getting email from 1-800Flowers. I looked at my order online ans sure enought the delivery date was changed for a month later. I didn't think much of the emails as they just said "Updated" on my status. Then I called the number provided in the email and talked to man that was the most unhelpful service rep I've ever talked to. He had no explanation for why my order wasn't delivered and so I asked to speak with a manager. He said there weren't any onsite and that he's email for someone to call me. Of course no one called. So I called back and got a different service rep. This one the proceeded to tell me that in the email it stated for me to contact their Live Chat people. Ok, that was the worst idea and experience. They continuously patronized me and accused me of calling to change the delivery date, of which I NEVER did.

All together I never received my call from management with some sort of explanation of what went on and to top it all off I'm getting refund with Cancellation fees!!! I don't agree with that but now who do I call??

Editor's note: Tweet 1800flowers directly at www.twitter.com/1800flowers 

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05/18/09

Name: Jackie
From: Spring Creek, Nevada

This is a follow up from my post on 5/11/09-

As a result of 4 phone calls and 12 e-mails which included sending photos of the damaged product twice, 1800flowers finally sent my Mom a new flower basket. Of course they didn't have what I originally ordered but claimed to have sent a higher priced item. It appears based on their site, it does cost approx. $10.00 more. Also it was delivered by a local florist, not shipped UPS. It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it. Grrrr....

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05/17/09

Name: Robert
From: Jacksonville
Name of Delivering Florist: : 1800Flowers

I Own a florist shop in jacksonville florida and decided to go through 1800flowers because i could earn rewards points and could help clients save money. If i was to partner up with them I would pay more than I spent, I opened my business in 2008 so i am a fairly new business with little cash flow. I use 1800flowers but it comes to find out when they pack their flowers that are shipped via ups or fedex, they do not put any water or gel packs in the container, they leave them dry, My grandmother got flowers for her birthday and they were dead and not the flowers that I ordered for her which in the end customer service wouldnt even refund me any money or send an replacement shipment to her.

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05/13/09

Name: Cary
Email: cary@czcpa.com
From: Dix Hills, New York

I have NEVER had a WORSE experience in ordering anything online, or over telephone. YOu have the worst services I've ever experienced.  Its hard to believe you are even still in business. Flowers for my Mother for Mothers Day were to be delivered on the Saturday before Mothers Day. It is now Wednesday 5PM after Mothers Day, still no flowers.  How do you possibly do this ????
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05/12/09

Name: William Reno
Email: SHABARENO@YAHOO.COM
From: Burlington, KY
Name of Delivering Florist: : FEDEX.....!????

On 5/5 I ordered flowers for my mother through FTD.COM and flowers for my wife through 1800FLOWERS....both to be delivered 5/6. My Mother received her flowers delived through a local florist with no problem, my wife's flowers still show as waiting to be picked up by FEDEX on 5/12! FEDEX.....? What's up with that? So much for a Mother's Day gift for my wife! I have tried numerous attempts of contacting 1800FLOWERS since 5/6 with nothing but "canned" replies through email and forget about their Customer Service number....your on hold FOR-EVER! Finally Sunday I requested my payment back through PAYPAL....this was immediately escalated to a "claim" for them to evaluate both sides for 14 days....UNFAIR! I paid immediately I expect immediate restitution of my payment to my account! I will NEVER deal with 1800FLOWERS again and I would tell anyone looking to use their service NOT TO! Please free to share this experience with your friends and loved ones'....I'd hate to see others get taken by these CROOKS!

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05/12/09

Name: Renee
Email:
From: Memphis, TN
Name of Delivering Florist: : Unknown & UPS drop-ship

On February 7, 2009 I ordered a same day delivery of flowers to my grandmother who was in the hospital recovering from a heart attack. The flowers never arrived. I called the Customer Service department and inquired as to the whereabouts of my order. They had no idea what happened, but assured they would have them delivered the next day. I had to give them a second address to deliver them to, since my grandmother had been released from the hospital. The flowers still did not arrive to the second destination, and I had to call Customer Service again. My grandmother had, by then, moved to my unlce's house to recover. I gave the third address, and the flowers still never arrived. I called Customer Service again, and was told that they had just learned that the florist they were contracting with was no longer working with 1-800-flowers. I was, understandably, upset and wanted someone to make up for this completely unprofessional behavior and waste of my time.

I cancelled my order and was sent $29 in gift vouchers as an apology and asked to please use them to regain trust in 1-800-flowers. I decided I would give them one last chance to redeem themselves, and used the coupons to order flowers for my mom for Mother's day. I placed my order on April 28, 2009. After I had selected the gift, I was asked to enter the delivery zip code so that I could be offered shipping dates. Saturday, May 9, 2009 was offered as a delivery date, and I selected it, since it was as close to Mother's Day as I could get. On Saturday I checked the status of my order and was notified that there had been an "exception" and that "the destination zip code is not eligible for guaranteed Saturday delivery." It seems to me that if 1-800-flowers checks the delivery zip code before offering shipping dates, they would know that Saturday delivery was unavailable and not offer it to me. I would have gladly had the flowers delivered the day before. The 1-800-flowers delivery policy even states, "Items shipped by UPS or FedEx, will be delivered on or before the date you select." This did not happen.

I am awaiting a response from their Customer Service team, per my request for a FULL refund, including the vouchers since they were a good-faith refund. We'll see. They've definitely lost my business.

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05/12/09

Name: Karen
Email:
From: Hong Kong
Name of Delivering Florist: : 1800flowers.ca

So what happened....
1) I spent 90CAD on the bouquet (Fields of Europe) including all the special surcharges for morning delivery, Mother's Day,etc. The delivery was late and my mom decided to go shopping after waiting for four hours at home. The flowers and vase were left at the door in a box while she was away, not arranged.
2) On the web picture(top left picture), I saw bright yellow lilies, red roses and daisies... but the box at the door contained white carnation, chrysanthemum and some small purple flowers (top right picture). Chinese only send white flowers on funerals... Imagine how my mom would feel on Mother's Day when she opened the box!!!
Being an ocean apart from my mother, I naturally would have to put a lot of trust in the internet service providers for gift delivery because occassionaly I want to show her how much I love her and miss her... I feel betrayed by 1800flowers not because of the $$I spent on some grocery shop quality flowers but when I imagine how my mom must have felt opening up the box of white carnation and mum... the disappointment on her face......
I am usually quite easy-going but this time I have to let everyone to know my experience... I would not want to see another disappointed face because of 1800flowers.ca...

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05/11/09

Name: Janet
From: San Francisco
Name of Delivering Florist: : Drop-shipped via UPS

On Wednesday afternoon, I ordered flowers and chocolates sent to my mother-in-law for Mother's Day, scheduling the delivery for Friday. About four hours after I placed my order, I discovered she wouldn't be home from an unexpected trip until Sunday evening. I contacted 1800Flowers to ask that they postpone delivery until Monday. A man with a very thick accent, who insisted on calling me "ma'am" every third word despite my asking him twice not to, told me that there were no "change orders" allowed during the Mother's Day time period. He did, however, give me a UPS tracking number, suggesting I contact UPS. I did so, and was told that the tracking number wasn't in the UPS system; the UPS rep said that indicated that the vendor had yet to hand the package to UPS. I called 1800Flowers again. The same thickly-accented rep, who continued to call me "ma'am" every third word ("During Mother's Day, ma'am, the change orders, ma'am, can't be confirmed, ma'am, although I'll see, ma'am, what I can do, ma'am"). He refused to give me the vendor's info, saying that the package would be held by UPS if they couldn't get a signature for delivery. I called UPS back, and they assured me that the package would be kept in an air-conditioned facility to await delivery if they couldn't get a signature. When I contacted UPS the next day, they said they must attempt delivery at least once before I could request any changes. Of course, the package was left without signature on Mom's baking hot front step for three solid days. By the time she got to it, the chocolates were a melted mess and the flowers weren't much better. On Monday morning, I tried to contact 1800Flowers again, but the automated system informed me that "due to high call volume there is no one available to handle your call right now." It then suggested contacting them via the web site -- and hung up on me. Because I didn't have immediate access to a computer, I tried calling three times over the course of two hours. I was hung up on by the automated system each time. After I got access to a computer, I looked up their alternate customer service number, dialed it, and finally spoke with a rep after about 30 minutes on hold. She was very nice, immediately promised to send a new shipment, but quickly discovered that the chocolates were no longer available. She offered to send a larger flower arrangement instead, to which I agreed. Then she discovered that delivery couldn't be made until Wednesday because I hadn't managed to get through to them Monday morning. When I pointed out that the system had hung up on me three times earlier, she offered me a 20% credit on my order. I briefly restated the facts of my case. She offered me a 25% credit. I took it, but I'm still not happy.


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05/11/09

Name: Jackie
Email:
From: Spring Creek, Nevada
Name of Delivering Florist: : Flowers were delivered by UPS???

I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day).

I received a confirmation that my order would be delivered by 5/8/09.

On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. Excuse me? It just shipped, a day late, obviously it was not going to make it there as promised.

I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use :(

My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my $20.00 credit for future purchase!

So much for their 100% satisfaction guarantee.

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05/11/09

Name : Valerie
Email:
From: NJ

Ordered flowers for my mother on 5/6/09 (Wed) to be delivered 5/7/09 (Thurs) so they would be sure to get there in time for Mother's Day.  Received an email confirmation on 5/6/09 with correct delivery and billing information.

As of Friday 5/8/09 at 7pm, no flowers had been delivered. Called customer service, and after 30 minutes got through to a rep, and was told that "the order number has a different recipient".  Customer rep could not receive email, so I could not send her the email with the confirmation.  Kept telling me the same thing, so asked to speak to a supervisor.  After being on hold for another 15 minutes, they hung up without connecting me to a supervisor.

Tried to contact through email.  First email sent told me that same-day deliveries could not be guaranteed (???  had nothing to do with "same day" delivery).  I sent another email back explaining this.  Next email said that they had cancelled the order shortly after it was placed, since there was "no florist available".

I never received ANY cancellation notice from 1800flowers.com, and would have ordered from another company if I had known that 1800flowers could NOT deliver.  I requested again to be contacted by a supervisor to see what could be done to rectify the situation and get my mother some flowers, but no response.

I have ordered for many years from this company, and after this, will recommend to anyone that I can that they NEVER trust their gifts of flowers to 1800flowers.  Customer service is terrible, email is useless, and it ruined my mother's day.

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05/10/09

Name: Joanne
Email: nohandcandy@mac.com
From: Concord, MA
Name of Delivering Florist: : The Frugal Flower, Sudbury, MA

My boyfriend who lives in CA ordered me $50 worth of flowers for Mother's Day.  I have never seen such ugly, cheap, misshapen flowers.  I called the delivering florist and she was rude to me and insisted the DEAD flowers I was delivered were fresh, and what he ordered.  I told her certainly not, as they were crunchy, not fresh, dying not alive.  I explained to her that this was probably my only mother's day gift and she did not care.

I then called 1-800Flowers.com and was cut off 7 times!  On my 8th call, I talked with someone helpful, who gave me the order # and I was able to see what my flowers were supposed to look like - pretty, full of yellow, sunshiney color. Not white and pink baby carnations and dead alstrameria.  She credited my boyfriend 20% and assured me that I would receive a replacement bouquet the next day.  She was "unable" to honor my request to use a different florist, since the one I spoke to was rude and not helpful.  We shall see tomorrow.

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05/10/09

Name: Y65
Email: yoenm65@yahoo.com
From: VA

Ordered Mother's Day flowers a week ago - asked for Sat delivery, just to be safe.  It's Mother's Day today and still no delivery.  I emailed the cust svc address, and they don't have a delivery estimate.  Tried calling the phone # but it keeps disconnecting me before I can talk to someone.  I've been a customer of theirs for 7 years, but I will take my business elsewhere going forward.

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05/09/09

Name: Ann
Email: seul6140@msn.com
From: AZ
Name of Delivering Florist: : UPS

I recieved Tulips from my Son and Daughter in law. They got hear at 7:00 pm.  They were all wilted. Called Daughter in law next day, they live in TX to tell her about this, she wasn't home from work left message.  I was told to call you and tell you about the flowers, but the lines are real busy and was told to go on line.  Here are all the numbers on the card,
IPO-075361581 BATCH NO. 118  PRODUCT CODE 7926XVC
RECIPIENTS NAME  ANN SEUL. The fowers were the tulips.  They were wilted and even though I put them in water and one of those packages and followed what the book said they did not come back.  I hope you can let me know what to do.  Thabnk you for your time.
Sincerely,
Ann Seul
Seul6140@msn.com  

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05/09/09

Name: Nichelle
Email: nbarbee2004@yahoo.com
From: Sterling Hts, MI

Place an order on May 1, 2009 for delivery on May 8, 2009. This was to be a Mothers Day arrangement for my boyfriends mother. Needless to say, it was not delivered on May 8 and when I called I spoke to a Marco. I was told by him that they would issue 50%credit and have my flowers delivered on May 9. I called today (May 9) only to find out my flowers ARE NOT being delivered and a 100% credit was given. No one called to inform me and my cell is listed. As I am typing this, i have still YET to recvd notification of my flowers. I expressed my dissatisfaction and poor customer service to the rep and told them i would never order flowers from them again. INSTEAD I ORDERED FROM THRIFTYFLORIST.NET.

Damage Resulting
Their lack of customer service and professionlism caused me a great deal of stress as tomorrow is MOTHERS DAY. Plus I had my boyfriends mom stay home yesterday to get the flowers that NEVER showed. Im so embarrassed!!!

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Name: E. L.
Email Address: poetrynme2005@yahoo.com
From: NJ
Name of Delivering Florist: : Never got delivery.

Waited 2 days for delivery of flowers for Mother's Day.  Never showed up though they claimed a delivery.  Promised various refunds by customer representative 1st night if no delivery. No delivery was made, but customer service representative 2nd night reneged on some of those refund promises made by the first. The CS told me 2nd night 45 minutes after last hour to be delivered that order was cancelled. I waited on the phone 12 minutes, was disconnected, only got busy signals next 20 minutes of trying.  Finally connected after 10 more minutes of waiting.  Apparently plenty of other folks were having problems with their orders. If this is the way 1800flowers treats customers I expect to hear soon 1800flowers is going out of business.  They certainly have lost mine.


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04/14/09
Name: Drewfus
Email Address: drew.debock@gmail.com
From: USA

I am appalled at the "service" of this company.  I spent $70 for an arrangement for my mother's birthday and when I called her on that evening I learn they did not deliver a thing.  I call the customer service number, and among other insults I had to wait on hold for more than 20 minutes for a supervisor to tell me they forgot to put it in for delivery but they'll deliver it the following day.  Well, the next night I learn that nope, NADA.  And the best part is the "offer 20% discount on the next order" -- like I am EVER going to order form them again!

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04/10/09
Name: Cara
From: NH
Name of Delivering Florist: N/A

1800flowers called the recipient of my flowers 2 weeks before they were supposed to arrive as a SURPRISE for her birthday.  When I called - they had no record of anyone calling her and would not offer any sort of compensation for their mistake.  Poor customer service.  Did not deliver what I paid for.