Real-Customer Experiences in their own words:
----------------------
03/04/10
Name: Eileen Tarrab
Email:
etarrab@comcast.net
From: Moraga
Upon hearing of
the passing in the family of our friends, I immediately ordered flowers to two
families' homes in different areas. I received a delivery confirmation that day.
Two days later I was talking to one of the families and they didn't mention the
flowers I sent, so I asked. No, they didn't receive anything from me or the
other house. I called 1800flowers and they offered my money back. What the
heck. It is too late to reorder as people are leaving town for the funeral
some distance away. I asked 1800flowers what happened, who dropped the ball, and
they blamed the florists--In two different cities??? Come on. They won't give me
the name of the florists so I can ask. Basically they just took my money and
never placed the order. I am very embarrassed as my son is marrying into this
lovely family in 3 weeks and I look like I don't care about what they are going
through. First and last time with 1800flowers.
----------------------------
02/18/10
Name: Rhonda Rodriguez
Name of Delivering Florist: : Drop
Ship
UPDATE to my review below... BTW, I am still ticked, but I
don't feel it would be right not to let everyone know the end of the
saga...
Monday, February 15 UPS comes, UPS goes... no flowers. So I call
and speak with an operator who states that the first operator made an error and
1800flowers cancelled the redelivery. As you can imagine, I was less than
pleased so I spoke with a "supervisor". He told me that UPS wasn't delivering
on President's Day.... I of course questioned him several times and he insisted
"No. No UPS deliveries today." After I sufficiently let him hang himself, I
announced that in fact I has spoken to the UPS driver personally on our
receiving dock, and was well aware that the "supervisor" was in fact a liar. I
asked him if he wanted to rethink whe he just told me... He promptly hung up on
me!
So now, I am LIVID!!!! I spoke with another operator, who gave me
corporate's phone number. I called and spoke with someone in the corporate
customer service who told me that he only works there seasonlly and this will in
fact be the last time he works for them. He estimates he has about 2 minutes
between calls like mine... wow. He did indicate that a refund had been
processed and my husband would be getting his money back.
Now, I should
have been happy with that, but let's face it, this really did put a damper on my
Valentine's day... so I called ANOTHER operator. She was very sweet, apologized
prefusely (I really feel bad for people like her) and said that I would be
getting a special delivery, as an apology for what happened...
And did
I. I received 2 dozen long-stemmed red roses (of course, I had to assemble them
myself, but at this point, what the hey) that came in on Feb. 16. They have
begun opening and their quality is fantastic.
So here's where I stand.
They did make it right, however it took me no less than 3 hours on the phone
talking to 11 operators. If this had been the quality in the first place, then
there would be no discussion, after all, I don't hold 1-800 flowers responsible
for my husband being cheap.
Oh, and my husband. Well, as I said the
stems I received were dead, so I tried to revive them, to no avail. I did want
to him to see them in person (trust me, the photos I took could not do them
justice) and kept them on the counter until he got back. Everyday I had to
clean up curled, dead leaves. Finally he arrived on Tuesday and when he saw
them, his comment was "Dissappointed? I can't believe you haven't divorced me!
This is pathetic and not what I ordered!" Apparently he was correct. He did in
fact order SOMETHING COMPLETELY DIFFERENT at the same price. They substituted
items in from what he had actually sent.
------------------
02/15/10
First, let me start by saying that, if like my husband,
you use 1-800 Flowers, you may save a few dollars, but you will pay for it...
forever.
My husband isn't what I would call cheap (well, except
apparently when it comes to flowers). I have top notch vacations, beautiful
jewelry, and anything a girl could want... except apparently flowers on
Valentine's day. I did however get stems. Dead stems with no bloom in
site.
He ordered a rather inexpensive (read: CHEAP) gift from
1-800-FLOWERS (his fault, not theirs), but what we at the office deemed a
totally inappropriate gift for a wife in photos on the website was a JEWEL
compared to what arrived in the cardboard box.
The $1.00 store teddy bear
was ratty, but nothing could prepare me for the "flowers". What was supposed to
be miniture roses was actually 4 dead stems with dead, curled leaves. All of
which were put into florists foam that was dry and crumbling. I went from being
100% ticked at him for being incredibly cheap, to laughing hysterically.
The operator (btw, if you are working a phone that requires you to speak
English then you need to actually be able to speak English) was insulting and
unhelpful. I confirmed to her what it was supposed to look like, but then she
said "I know what your husband TOLD you he sent you." I replied that my husband
THE DR. had no reason to lie (after all, I know what he ordered, it was pretty
pathetic, but at least it was alive and had 4 blooms). What I have is dead,
dead, dead. Supermarket flowers are 1000 times better than this junk.
I
was promised on 2/12 that I would be getting a new bouquet on Feb. 15 that was
an upgrade (hey, great Valentine's, a day late). Well, after hours on the phone
and speaking with 2 operators, 2 managers, and a guy at corporate, the operator
that took my call originally SCREWED UP and there will be no delivery today. Now
they are promised for tomorrow. I doubt I'm getting anything.
--------------------
02/14/10
Name: paula
From : new york
text
area : sent flowers for valentine's day. ordered on the ninth and were to be
delivered on the 12th. well they never were delivered called on the 14th and
instead of making good on my delivery they canceled my order. never again next
time i will use ftd which uses local florist.
------------------
02/13/10
Name: Devin
Email :
d.ganness@gmail.com
From : Queens, NY
Name of Delivering Florist: : Not sure of the delivering
florist
Ordered two arrangements for my fiance' for Valentine's
day, today is the scheduled delivery date. So far i only received one
arrangement and it's almost the end of the day. The arrangement received looks
pathetic, nothing like the image they have alongside the product description.
This is the second time i ordered and it's a big disappointment. I ordered the
rose romance, and it had 4 roses and some other flowers i can buy locally for
literally three dollars a bunch. The arrangement cost 65 dollars, i know that
difference cannot be the price of the vase.
----------------------
02/13/10
Name : ingrid
Email:
curlyinga@yahoo.com
From: miami, florida
Name of Delivering Florist: : 1800flowers.com
it's the day before Valentines Day and my poor boyfriend that is not in the
country has sent my roses via 1800-flowers.com. Bless his heart. As I receive
this box via Fedex I eerily open them to find a dozen multi-color roses. I was
in shock to say the least, I was insulted quite frankly. Let's start with the
fact that the rose petal were picked on, it is obvious that they removed petals.
They pretty much sent the bud of the roses. I was enraged!!!
I had ordered
from this company once before, orchids for my mother on Mother's Day. Same
issue, $180 dollar orchids down the drain. Wilted flowers is what she received
and let's not even go down the route that they look NOTHING like the images they
provide you. NOTHING!
So this is my way and attempting to tell the world
about this company. They eventually reimbursed my boyfriend, but the
embarrassment was done.
To every person out there ever thinking about sending
flowers through this company, please DO NOT!!!! It has to be the crappiest
florist EVER! Stick to local florist or companies that use local florist in your
area.
-------------------
02/12/10
Name: Richard D.
From : Oklahoma City Oklahoma
No flowers for my wife for last business day before
Valentine's Day. I got the call from India at 4:45 pm. What a disappointment.
I will never trust this company with my business again.
--------------------
02/11/10
I
bought 6 boxes of Harry London candy that had a peel off sticker on them for $20
on an order redeemable instantly. Placed an order using 2 of the stickers. Now I
am being told the others will not work, so I call CS. I had thrown the receipts
away, after all, it was candy. I Just wasted 1 hour of my time on telephone . No
results. I am to set a box of candy on scanner or else tear off the bar code
& destroy the box, before I give it to someone, to prove I bought it. I have
6!!! boxes. All the same bar code. They won't take a picture of all six lined up
on couch which would make more sense. So, since all bar codes are identical, I
could take a picture of one bar code and make 100 copies!!! What an intelligent
company. So I get to spend the rest of my day writing corporate and fighting
over something that was suppose to be an easy rebate. Won't deal with this
company again after this. I will be writing every blog I know of about this.
Free publicity! My attorney general will also hear about this. Good luck people.
You are dealing with some bad customer service!And I still don't know if the
flowers I ordered will actually get there. Happy Valentines Day!
-----------------
02/11/10
I ordered daffodils for my sister-in-laws 40th birthday. The entire
purchase was $35 including shipping. What arrived to her was the most pathetic
looking mug with moss growing out of the top? I called customer service and she
did not speak English. She was rude and could not understand me. It turns out,
in the fine print, that the flowers are "pre-sprouted." So, it was $35 for a
mug! Who would send a mug? The photo on the site were these gorgeous flowers.
They could not help me and refused to let me speak to a supervisor after
respeated requests. I was so upset as I really wanted my sister-in-law to have
flowers. When you search for the term "pre-sprouted" on their site, it doesn't
even come up! Who reads the description of flowers? That is what the photo is
for. It turns out it came with all these instructions on how to grow them?
It's so stupid and such a rip-off. And I was on the phone with a non-English
speaking customer service person for over 25 minutes and got nowhere. I have
used them in the past and been pleased, but I will never use them again. This
has been such a disappointing experience. What an extreme waste of money and
time.
-------------------------
01/29/10
Worst anniversary present is getting the cheasy 1-800 overpriced flower
order and then receiving $39.99 / quarter billing that I could not find out how
to get stopped!! There is no phone number for the TLG LiveWell; I never thought
it would have been associated with flowers by the name. Thank goodness people
are blogging about this rip-off. Keep alerting people. This is underhanded!
They eventually refunded all 3 quarters of payments they took out of my bank
account.
01/28/10
Anonymous:
$39.99 Charge from TLG Live Well for a service affiliated with
1-800-FLOWERS! Exactly 7 months after placing my order my Credit Card was
charged for a service that I never registered for when ordering. This is a
complete scam and I have lost all respect for 1-800-FLOWERS amd plan to spread
the word! Please check your credit card carefully and call to get your refund
immediately!
-----------------
1/24/10
TLG*LIVWEL
I was
charged 12.99 to recive couponsthe coupons came and i would not use any of them
i want to cancel. I think It is terrible the way you try to get money out of the
consumer.
------------------
01/24/10
Name: kfrisbie
Email:
kathlmf@gmail.com
From :
nc
Billed for something I
did not sign up for and want removed from my bank statement and reimbursed
-------
01/21/10
Checking my deb I have been charged $39.98 I did
not order anything or o.k. any chargesthis is from1800flowers
----------------
01/18/10
Name: T Whitfield
From: Houston
I called on Saturday 1/16/10 to get flowers delievered the same day. Not only
did they not deliver them I am currently know on my 8th phone call to these
people about the flowers not being delieverd today as promised. I asked for a
refund but it was 1-800-flowers that indicated they would still deliver the
flowers. I have been on hold now for 10 min, listening to this Godawful music
and about to explode when the rep comes back. The flowers were $80.00, they
provide you a useless confirmation number and tracking number. It's insane. I
will never ever do this again. It's not worth it.
-----------
01/14/10
I
had purchased flowers for my sister in November of 2009. I had not made no other
charges to 1 800 flowers. Suddenly I noticed today that I had been charged by
TLG Live Well for $38.99 and I don't know for what.
------------------
01/02/10
I am
being charged on my credit card $38.99 from TLGLiveWell. If this comes from me
ordering flowers from you, I will NEVER order flowers from you again and will
let all my friends know not to order from 1-800-gloertd riyhrt.
-----------------------
12/30/09
Name: pat evans
Email:
solitareclayfan@yahoo.com
From : Illinois
I
ordered on 12-19-09 for delvery on 12-22-09 and by two days after delivery 3 of
the 5 roses in the arrangement were dead called them up on saturday told lady at
1800 flowers what had happened she asked me would you like us to redeliver and i
said yes were to do redelivery on 12-28-09 no flowers called them 3 times to
find out where they were was told by 1800 flowers that the florist told them i
already signed for them at 1:30pm i said no way i did not,was told a different
florist would do teh redelivery on 12-29-09 well guess what still no flowers
,they would investigate to late florist closed they called me no text messaged
me today at 4:30pm stating the florist they got for redelivery could not do it
and that they never let them know this, wouldl refund my money,that's not the
point if you tell someone you'll do a redelivery then do it dont lie abt it
,they also said orig florist told them they attempted redelivery but for some
unknow reason did not,i said how can they attempt a redelivery i thought i had
already signed for them according to those idiots. so buyer beware they dont
even know the meaning of good customer service let alone know how to treat
others with dignity and respect not a good place at all to do business with at
all,NEVER NEVER AGAIN THERE BAD BAD NEWS PEOPLE
-----------
12/16/09
Name : Goro
Email:
goro@wearfirst.com
From :
New York, NY
Name of Delivering Florist: : 1800 flowers
I ordered Martha Stewart Ambiance Amaryllis Bouquet to deliver to my friend in
Baltimore 5 days in advance. Yesterday he received the flowers from 1800 flowers
& they were dead. He called me to tell me that he called 1800 flowers. If he
did not call me, I would have not known they delivered dead flowers.
I
also sent cut flowers & flowering plant to 2 of my friends. I called 1800
flowers to check if the quality of flowers were OK. The customer service could
not tell me if the plant will be OK.
I have sent my friends flowers from
1800 flowers. This makes me nervous that if they have been delivering quality
flowers to my friends.
I have e-mailed them questions on fresh rewards.
It is so complicated to use this points. Some of the points I accumulated
expired because I did not know when I accumulated those points. Nobody from 1800
flowers has replied.
------------------------
12/09/09
Name: Olive Zacharek
Email:
oaz2@aol.com
From:
syracuse ny
I found the flowers
in my garage about an hour ago and they were frozen stiff and had to be thrown out. They were sent by Nancy Telzyn a travel agent in Bloomington
CA.
-----------------
11/18/09
Name: Karyn Kiger
Email:
skdnkiger@comcast.net
From: Sacramento, CA
I just found a $39 charge on my bank for this service. Had no idea that it
had happened. the service for the flowers I orderd at mothers day was
horrible. One mom got her flowers three days after mothers day, the other one
never did, 1800 flowers said her address did not exist. now 5 months later I
have this charge and i cannot find out how to contact them at all to remove the
service.
-------------------
11/04/09
Name: Oscar
Email:
paolab625@gmail.com
From: New York
Name of Delivering Florist: : 1800FLOWERS
I placed
an order of flowers to be delivered to my wife at her job, flowers had to be
delivered before 2:00pm and I specified that to the customer rep on the phone,
she made it clear that they would be delivered on time. My wife calls me to tell
me that they called her to tell her that they could not deliver the flowers on
time and wanted another address where they can be delivered. I cannot believe
that they would actually call the recipient directly knowing this is a surprise.
Ruined my surprise to my wife on our Anniversary. It was my first and last time
using 1800 flowers and will not recommend it to anyone, I will be sharing my bad
experience with everyone I know, I think it is totally unacceptable and bad
service.
When I called to cancel my order and to tell them what happened they
did cancel the order but did not even apologize or recognize that it was bad
service on their part or tried to do anything about it, it was as if nothing had
happened and they can do without the business. I must say that I am extremely
disappointed with the service I received from 1800FLOWERS and will never use
them again!
------------------------------
10/25/09
Name: Matt
Email:
boostedcuda@hotmail.com
From: Detroit
DO NOT
PURCHASE FROM 1800 FLOWERS. I ordered some flowers from them a few months ago
and everything was fine until I looked at my credit card statement. They
enrolled me in some BS "Live Well" program that has been billing me 38.99 a
month. It is complete fraud and I am furious. I DID NOT agree to sign up for
anything and have not received any information about this service I supposedly
signed up for. I am disputing the charges with my credit card company, but
people need to know 1800 Flowers are complete scammers. Google TLG live well
and see for yourself. I am not the only one that has fallen victim to these
bastards.
-----------------------
09/30/09
Name: Valerie Fallon
Email:
valerie_fallon@yahoo.com
From: Newtown, ct
I
ordered a $89 funeral arrangement for delivery at the Funeral Home on 10/28/09.
When I arrived at the funeral home it took me a long time to find the
arrangement as it certainly DID NOT LOOK LIKE WHAT I ORDERED, WHATSOEVER. Not
only were the flowers completely wrong (& much fewer in quantity) from what
I had seen visually on their website (& proceeded to order), but the COLORS
were not even close. I ordered a sympathy arrangement of yellow daylilies,
purple statis and caspia. I received an arrangement of bright red gladiolas,
white alstomaria & ORANGE daylilies, A cheap, unattractive substitution
that didn't even come close to what I paid for. They gave me a lousy 20% credit
and I left the funeral home disappointed & embarrassed.
------------------------
09/16/09
Name: Kevin Adams
Email:
kevinadamslaw@sbcglobal.net
From: Detroit
I
couldn't figure out why I had a charge on a seldom used CC. I was out of town
and I had my secretary order flowers for my wife. As a result of buying flowers
through 1-800-flowers I have a recurring monthly charge on my credit card.
Either 1-800-flowers is in bed with a scam company or they gave my credit card
info to a company called TLG Livewell; in either case my credit card has been
charged for $38.99 per month without my knowledge. When I called the number next
to this phantom charge on my credit card bill to complain to (1-800-793-2318
Live Well?) th eperson who answred told me that they would only refund $17.00 of
the $38.99 charge (WTF?). STAY away from 800-FLOWERS.
-------------------------
09/16/09
Name: Ami Brignac
Email:
ami.brignac@yahoo.com
From: Houston, TX
My boyfriend was guaranteed to have my delivery sent to my office before 3:00pm
because I was leaving early for my birthday... needless to say at 6:00pm they
still had not arrived and when we called they told us their policy of delivery
until 7pm and that they tried to call MY cell phone and I did not answer. I did
not receive any phone calls and I work in a Major Building in downtown houston
you have to be an idiot to miss it. HE was so worried about it he called all
day to make sure they would be there before I left. They kept saying yes sir you
delivery is out for delivery shortly. I was livid. AND they were rude! I WILL
NEVER USE THEM AND I WILL TELL EVERYONE NOT TO USE THEM EITHER..... There are to
many small mom & pop companies that will do an excellent job and stick to
there promises ESPECIALLY ON SPECIAL DAYS!!!!!!!!!!!
----------------------
08/26/09
Name: Patricia Emmett
Email:
pemmett@earthlink.net
From: Redondo Beach
Wish
I would have read this site, and researched better before I used 1 800 or Pro
flowers! Had bad experiences from both in 1 week! First I needed to send an
expensive funeral arrangement which was never delivered? When I called they said
I would be reimbursed....still has not happened?
Second with 1 800, my 11
year old nurse has been in the hospital and VERY VERY ill. Not expected to live
through this latest episode with cancer and I sent her a flowers, bear and
balloon basket which was never delivered, instead they sent a dozen peach
colored roses with an obscene message which is so vulgar, I cannot repeat on
this website! They delivered the wrong thing to my neice?????? When I called
they apoligized and said they would deliver the correct order tomorrow????? I
will not hold my breath this time either. I have lost total faith in ordering
flowers or bouquets online???? How sad, what is a person to do????
-------------------------
08/24/09
Name: Heather
Email:
mcrgirl33@yahoo.com
From: NY
Name of Delivering Florist: : Enchanted Gardens
The
flowers I received were not what my boyfriend ordered. He specifically picked a
piece that had sunflowers, pink roses, white daisys, yellow lillies. What i got
were the yellow lillies, busted and brown, white mini carnations, orange small
dry gerber daisys, and one red rose. when he saw it he was so upset that he
made me look at the piece he ordered on line to see what it was supposed to be!
And it came a day late, and I found it under my porch when I went to walk the
dog. I was home all day both days.
-------------------------
07/11/09
Name: mike walters
Email:
mdw5670@aol.com
From:
Denver, Colorado
I ordered a
birthday bouquet for my mother's 76th birthday from 1-800-Flowers, to be
delivered a day before her birthday specifically to make sure they arrived on
time. On the day of her birthday I called to wish her a happy birthday, but
found out there were no flowers. Called 1-800-flowers, they apologized
profusely, promised to get the flowers delivered, and even offered a $20 account
credit. Now it's two days later, still no flowers, and the best they can say
they can do is give me a refund. In the meantime, I've missed my mother's
birthday and don't have any immediate options on how to make up for her
disappointment. My advice - DO NOT USE 1-800-FLOWERS!
---------------------
07/01/09
Name: Fredrick Brumfield
Email:
fpbrumfield@cox.net
From: Baton Rouge, Louisiana
Order
number
W00652301715552.
I ordered a floral arrangement for my wife at
apprxiamaterly 4 a.m. CST on 07/01/2009 via 1800flowers.com to be delivered to
my wife at her place of employment that same day. My wife works 7am-3:30pm. I
figured since I placed the order early, and it was not a holiday season, they
would be delivered promptly. Boy, was I ever wrong! At 3pm the flowers still had
not arrived. So, I got online and conducted a chat session will a representative
from 1800flowers.com to inquire about the order. She called the florist (she
would not give me name of the florist) to inquire about the order. She told me
the flowers where out for delivery. She stated that they deliver up to 7 pm. I
told her I could understand if this was a major holiday like Valentine's or
Mother's Day, but this is just a normal Wednesday. I told her I was not happy
with the level of service provided me. Her response was,...."Have I answer all
of your questions?" Think twice before using these people for your floral needs!
Their 100% satisfaction guarantee in is a joke!
---------------------
06/29/09
Name: Charles Hall
Email:
chuck607@aol.com
From:
Reston, VA
text area : I just had a
completely disappointing interaction with 1800flowers.com. I ordered flowers for
my mother, who is recovering from surgery. They were to be delivered on Friday,
6/26/09. I called her that evening and found out the flowers did not arrive. I
contacted 1800flowers, and was told by an agent - who sounded bored and
uninterested in my issue - that she would put in a "redelivery request" with the
florist for the next day, Saturday, 6/27/09. Again, no flowers. This time, an
agent called me to tell me the flowers didn't get delivered. She actually called
my mom and apologized to her for the problems, and promised delivery today,
Monday, 6/29/09. Mom waited all day for a delivery that never came. I called
Customer Service, and was promised a refund ... in three to five business days!
At this point, they have had the $85 I paid for the flowers for 5 days, and will
hang on to it for another 3-5 before the charges are reversed. Also, they won't
tell me which florist is responsible for this terrible service. They sent the
order to the florist, they must know who it is, right?
While refunding
the money I paid helps me, it does nothing to comfort my mom, who still doesn't
have any flowers. There are 2 unhappy customers in this transaction - me and my
mother.
Order # is
W00431003660939, if it matters.
---------------------------
06/29/09
Name: Tracy
From: Boston
I came home today to a beautiful bouquet of sunflowers. The problem was they
weren't mine. I called 1800 Flowers and they kept asking me for the 1z number, -
obviously a ups tracking number. These flowers were not delivered via ups. The
"customer service agent" kept asking me for this number and it clearly did not
exist. I finally gave up in frustration. Pretty flowers for me, right? I felt
guilty though, and searched the packages more and found another local number.
Called that - no answer. I looked up the number on a reverse directory - some
random courier. I tried calling - no answer. I tried looking up the recipients
name on a white pages site - found it - called - no answer. I noticed another
local number on the delivery tag -bingo - the proper recipients. I googled the
number and their address "sounds" like mine, but is def not mine. I called and
left a message. If she wants her flowers she is going to have to come and get
them.
I have had bad experience personally with 1800 Flowers - crappy
arrangements - so I will never use them again. I just wanted the person who was
supposed to get this arrangement - to get it.
Tracy
Start A Hedge Fund
-----------------------
06/23/09
Name: Bob
From: Michigan
Name of Delivering Florist: : drop-shipped
I ordered a blood orange tree & the picture depicted a plant that was
full of leaves & had thick branches. But when I received it, I basically
could count every single leaf. I am so disappointed.
---------------
06/02/09
Name: Eileen
From: New Orleans
I am DONE with 1800 flowers! I have had 3 bad experiences recently. On
easter i received half dead wilted flowers and was supposed to get an easter
bunny. When we called the florist they said they would fix the flowers but
simply changed what they came in and went to Wal Mart and bought a $5 bunny and
added it. This was a $100 rrangement
Next time was on Mother's day where
my husband and I sent both of our Mother's flowers they came shrink wrapped to
them (again half dead and wilted)and out of water. Both arrangements were
$70
The last time (3 strikes and you are out)just a few days ago my
husband sent me a $150 arrangement for my birthday. Yet again the flowers came
to me half dead. I was soo irate!!! I called the florist to have them come and
pick up the arrangement then contacted CS at 1800 flowers. By the way, my
husband is overseas in Afghanistan. I told them I wanted to return the flowers
explained my recent experiences and asked that they credit my husband's credit
card. They would not issue a credit to my husband because they said they needed
to hear from him even though I had the flowers returned to the florist.
Apparently the florist was made aware that they were not getting paid and made 3
nasty phone calls to me threatening me to stop contacting 1800 flowers customer
service. The whole experience was a nightmare!! I spent over 3 hours on the
phone with 1800 CS and got nowhere.. bottom line WE WILL NEVER DO BUSINESS WITH
THEM AGAIN!!! I will also tell as many people as I cn to never use them!
------------------------
06/01/09
Name: Patrick
From: CA
Name of Delivering Florist: : Never
Delivered
Ordered flowers for our 1st year wedding
anniversary...they never showed up. I had a similar experience when I ordered
diamond engagement rings but that is another story all together. Any way, a call to their customer services reps
yielded no results. I can't expect someone in India to know what happened to my
flowers. Will never order from them again.
---------------------------
05/30/09
Name: C.
From: Florida
Name of Delivering Florist: : 1800flowers
My daughter ordered three floral items through 1800flowers for Mothers
Day and NOT one arrived in decent acceptable order. My order was for a fern in
an apothecary jar. The fern was 10 times too big and would not fit in the jar.
There was no moss which is vital for survival in this type of set up. The jar
was warped and the lid would not fit properly. The fern died four days after
delivery. I contacted 1800flowers and got a response saying they were too busy
and to recontact in two weeks. My daughter tried contacting 1800flowers and was
blown off. She lost $60 plus the delivery fee. Her second order was for a
floral arrangement. A day after delivery she went to visit and saw what she
paid $75 for. It was a mess, the roses were dried up and almost dead and the
arrangement was filled with lesser valued items ie: greenery stems and baby's
breath. The third arrangement was also a floral and the same problem
occurred...close to dead flowers and filled with leaf cuttings.
1800flowers
is an absolute rip off! The amount of money that my daughter spent was enormous
but she wanted to give something special to her mother and mother-in-laws on
Mothers Day. What arrived was a disgrace and customer service offered NO HELP!
Save yourself the embarrassment, if sending, and the disappointment, if
receiving and shop somewhere else. This economy forces us to make better
choices and spend our hard earned money more carefully and 1800flowers is NOT
the place to shop.
---------------------------
05/28/09
Name: Joy
Email:
joy1712@comcast.net
From: Minnesota
I am extremely
disappointed with the service I received from 1800 flowers. I placed the order
(number W00552503266244)online for a visitation/funeral that took place on May
26th. The flowers were not there when we arrived for the visitation and I had
to leave the funeral home to place a call to find out what the problem was. I
was told they were on the way. They arrived only 15 or 20 minutes before the
start of the actual service. I have called three times and been placed on hold
for up to 25 minutes and also cut off. I have been understanding and friendly
to staff but they have been uncooperative and rude and have basically told me it
is my responsibility to call them to verify that my flowers will arrive when I
need them. Isn't that the job of the flower delivery company? They had my
email address and cell phone number, if they could not fulfill my order on time
than I should have been notified. I could have picked them up myself to spare
me the embarrassment of having a late arriving arrangement. I was also given
the excuse that it was memorial day weekend well, all the other flowers managed
to make it there.
--------------------------
05/27/09
Name: Melissa
From: Maryland
On Sat May 23 I order a floral arrangement for my
grandmother's funeral on May 25. The order was accepted. I called to confirm
the next day and received confirmation that the order would be delivered. When
I was informed that the arrangement did not arrive I contacted 1800 flowers and
was told that they did not know what happened and that the florist was not
answering the phone. I was refused the name of the florist. I was told that
maybe they would arrive late although it was an evening wake. The day after the
wake I received two emails informing me that they could not fulfill the order
and that they could ship something the next day and offer a 20 percent off
coupon. I hope they go out of business.
----------------------------
05/20/09
Name: Jenn
From: Redmond,WA
Name of Delivering Florist: : Canada
1-800-Flowers
I ordered a sympathy order for a Canada address and
never heard from the guest that they didn't receive their flowers but I kept
getting email from 1-800Flowers. I looked at my order online ans sure enought
the delivery date was changed for a month later. I didn't think much of the
emails as they just said "Updated" on my status. Then I called the number
provided in the email and talked to man that was the most unhelpful service rep
I've ever talked to. He had no explanation for why my order wasn't delivered and
so I asked to speak with a manager. He said there weren't any onsite and that
he's email for someone to call me. Of course no one called. So I called back and
got a different service rep. This one the proceeded to tell me that in the email
it stated for me to contact their Live Chat people. Ok, that was the worst idea
and experience. They continuously patronized me and accused me of calling to
change the delivery date, of which I NEVER did.
All together I never
received my call from management with some sort of explanation of what went on
and to top it all off I'm getting refund with Cancellation fees!!! I don't agree
with that but now who do I call??
Editor's note: Tweet 1800flowers directly at www.twitter.com/1800flowers
------------------------------
05/18/09
Name: Jackie
From: Spring Creek, Nevada
This is a follow up from my post on 5/11/09-
As a result
of 4 phone calls and 12 e-mails which included sending photos of the damaged
product twice, 1800flowers finally sent my Mom a new flower basket. Of course
they didn't have what I originally ordered but claimed to have sent a higher
priced item. It appears based on their site, it does cost approx. $10.00 more.
Also it was delivered by a local florist, not shipped UPS. It took one week of
both me and my mom contacting them to get this straightened out. I was told, in
my final conversation with a customer service supervisor, that my order had been
deleted and they could not validate my complaint however by sending my e-mail
confirmation and my order number multiple times, they were able to correct it.
Grrrr....
------------------------
05/17/09
Name: Robert
From: Jacksonville
Name of Delivering Florist: :
1800Flowers
I Own a florist shop in jacksonville florida and
decided to go through 1800flowers because i could earn rewards points and could
help clients save money. If i was to partner up with them I would pay more than
I spent, I opened my business in 2008 so i am a fairly new business with little
cash flow. I use 1800flowers but it comes to find out when they pack their
flowers that are shipped via ups or fedex, they do not put any water or gel
packs in the container, they leave them dry, My grandmother got flowers for her
birthday and they were dead and not the flowers that I ordered for her which in
the end customer service wouldnt even refund me any money or send an replacement
shipment to her.
----------------------------
05/13/09
Name: Cary
Email:
cary@czcpa.com
From: Dix
Hills, New York
I
have NEVER had a WORSE experience in ordering anything online, or over
telephone. YOu have the worst services I've ever experienced. Its hard to
believe you are even still in business. Flowers for my Mother for Mothers Day
were to be delivered on the Saturday before Mothers Day. It is now Wednesday 5PM
after Mothers Day, still no flowers. How do you possibly do this ????
------------------------------
05/12/09
Name: William Reno
Email:
SHABARENO@YAHOO.COM
From: Burlington, KY
Name of Delivering Florist: : FEDEX.....!????
On 5/5 I ordered flowers for my mother through FTD.COM and flowers for my
wife through 1800FLOWERS....both to be delivered 5/6. My Mother received her
flowers delived through a local florist with no problem, my wife's flowers still
show as waiting to be picked up by FEDEX on 5/12! FEDEX.....? What's up with
that? So much for a Mother's Day gift for my wife! I have tried numerous
attempts of contacting 1800FLOWERS since 5/6 with nothing but "canned" replies
through email and forget about their Customer Service number....your on hold
FOR-EVER! Finally Sunday I requested my payment back through PAYPAL....this was
immediately escalated to a "claim" for them to evaluate both sides for 14
days....UNFAIR! I paid immediately I expect immediate restitution of my payment
to my account! I will NEVER deal with 1800FLOWERS again and I would tell anyone
looking to use their service NOT TO! Please free to share this experience with
your friends and loved ones'....I'd hate to see others get taken by these
CROOKS!
------------------------------
05/12/09
Name: Renee
Email:
From: Memphis, TN
Name of Delivering Florist: : Unknown
& UPS drop-ship
On February 7, 2009 I ordered a same day
delivery of flowers to my grandmother who was in the hospital recovering from a
heart attack. The flowers never arrived. I called the Customer Service
department and inquired as to the whereabouts of my order. They had no idea what
happened, but assured they would have them delivered the next day. I had to give
them a second address to deliver them to, since my grandmother had been released
from the hospital. The flowers still did not arrive to the second destination,
and I had to call Customer Service again. My grandmother had, by then, moved to
my unlce's house to recover. I gave the third address, and the flowers still
never arrived. I called Customer Service again, and was told that they had just
learned that the florist they were contracting with was no longer working with
1-800-flowers. I was, understandably, upset and wanted someone to make up for
this completely unprofessional behavior and waste of my time.
I
cancelled my order and was sent $29 in gift vouchers as an apology and asked to
please use them to regain trust in 1-800-flowers. I decided I would give them
one last chance to redeem themselves, and used the coupons to order flowers for
my mom for Mother's day. I placed my order on April 28, 2009. After I had
selected the gift, I was asked to enter the delivery zip code so that I could be
offered shipping dates. Saturday, May 9, 2009 was offered as a delivery date,
and I selected it, since it was as close to Mother's Day as I could get. On
Saturday I checked the status of my order and was notified that there had been
an "exception" and that "the destination zip code is not eligible for guaranteed
Saturday delivery." It seems to me that if 1-800-flowers checks the delivery zip
code before offering shipping dates, they would know that Saturday delivery was
unavailable and not offer it to me. I would have gladly had the flowers
delivered the day before. The 1-800-flowers delivery policy even states, "Items
shipped by UPS or FedEx, will be delivered on or before the date you select."
This did not happen.
I am awaiting a response from their Customer Service
team, per my request for a FULL refund, including the vouchers since they were a
good-faith refund. We'll see. They've definitely lost my business.
--------------------------
05/12/09
Name: Karen
Email:
From: Hong Kong
Name of Delivering Florist: :
1800flowers.ca
So what happened....
1) I spent 90CAD on the
bouquet (Fields of Europe) including all the special surcharges for morning
delivery, Mother's Day,etc. The delivery was late and my mom decided to go
shopping after waiting for four hours at home. The flowers and vase were left at
the door in a box while she was away, not arranged.
2) On the web
picture(top left picture), I saw bright yellow lilies, red roses and daisies...
but the box at the door contained white carnation, chrysanthemum and some small
purple flowers (top right picture). Chinese only send white flowers on
funerals... Imagine how my mom would feel on Mother's Day when she opened the
box!!!
Being an ocean apart from my mother, I naturally would have to put a
lot of trust in the internet service providers for gift delivery because
occassionaly I want to show her how much I love her and miss her... I feel
betrayed by 1800flowers not because of the $$I spent on some grocery shop
quality flowers but when I imagine how my mom must have felt opening up the box
of white carnation and mum... the disappointment on her face......
I am
usually quite easy-going but this time I have to let everyone to know my
experience... I would not want to see another disappointed face because of
1800flowers.ca...
---------------------
05/11/09
Name: Janet
From: San Francisco
Name of Delivering Florist: :
Drop-shipped via UPS
On Wednesday afternoon, I ordered flowers
and chocolates sent to my mother-in-law for Mother's Day, scheduling the
delivery for Friday. About four hours after I placed my order, I discovered she
wouldn't be home from an unexpected trip until Sunday evening. I contacted
1800Flowers to ask that they postpone delivery until Monday. A man with a very
thick accent, who insisted on calling me "ma'am" every third word despite my
asking him twice not to, told me that there were no "change orders" allowed
during the Mother's Day time period. He did, however, give me a UPS tracking
number, suggesting I contact UPS. I did so, and was told that the tracking
number wasn't in the UPS system; the UPS rep said that indicated that the vendor
had yet to hand the package to UPS. I called 1800Flowers again. The same
thickly-accented rep, who continued to call me "ma'am" every third word ("During
Mother's Day, ma'am, the change orders, ma'am, can't be confirmed, ma'am,
although I'll see, ma'am, what I can do, ma'am"). He refused to give me the
vendor's info, saying that the package would be held by UPS if they couldn't get
a signature for delivery. I called UPS back, and they assured me that the
package would be kept in an air-conditioned facility to await delivery if they
couldn't get a signature. When I contacted UPS the next day, they said they must
attempt delivery at least once before I could request any changes. Of course,
the package was left without signature on Mom's baking hot front step for three
solid days. By the time she got to it, the chocolates were a melted mess and the
flowers weren't much better. On Monday morning, I tried to contact 1800Flowers
again, but the automated system informed me that "due to high call volume there
is no one available to handle your call right now." It then suggested contacting
them via the web site -- and hung up on me. Because I didn't have immediate
access to a computer, I tried calling three times over the course of two hours.
I was hung up on by the automated system each time. After I got access to a
computer, I looked up their alternate customer service number, dialed it, and
finally spoke with a rep after about 30 minutes on hold. She was very nice,
immediately promised to send a new shipment, but quickly discovered that the
chocolates were no longer available. She offered to send a larger flower
arrangement instead, to which I agreed. Then she discovered that delivery
couldn't be made until Wednesday because I hadn't managed to get through to them
Monday morning. When I pointed out that the system had hung up on me three times
earlier, she offered me a 20% credit on my order. I briefly restated the facts
of my case. She offered me a 25% credit. I took it, but I'm still not happy.
----------------------------------
05/11/09
Name: Jackie
Email:
From: Spring Creek, Nevada
Name of Delivering Florist: :
Flowers were delivered by UPS???
I placed an order on 5/5/09 for
delivery of a flower basket by 5/8/09 (In time for Mothers Day).
I
received a confirmation that my order would be delivered by 5/8/09.
On
5/9/09 I received an e-mail confirmation that my order was just shipping and
would be delivered by 5/8/09. Excuse me? It just shipped, a day late, obviously
it was not going to make it there as promised.
I contacted the company
by e-mail and advised them I would never order through them again as this was
the 2nd time this happened with this same company. They sent me a "credit of
$20.00" for future use :(
My Mom received the gift basket today 5/11.
The box was damaged, the basked overturned and dirt all over the place. It was
supposed to be the daffodil garden. The tips are broken on the plants that have
started sprouting. Not only was her Mother's day gift late, it is totally
defective. But hey, I have my $20.00 credit for future purchase!
So much
for their 100% satisfaction guarantee.
-------------------------------
05/11/09
Name : Valerie
Email:
From: NJ
Ordered flowers for my mother on 5/6/09 (Wed) to be
delivered 5/7/09 (Thurs) so they would be sure to get there in time for Mother's
Day. Received an email confirmation on 5/6/09 with correct delivery and billing
information.
As of Friday 5/8/09 at 7pm, no flowers had been delivered.
Called customer service, and after 30 minutes got through to a rep, and was told
that "the order number has a different recipient". Customer rep could not
receive email, so I could not send her the email with the confirmation. Kept
telling me the same thing, so asked to speak to a supervisor. After being on
hold for another 15 minutes, they hung up without connecting me to a
supervisor.
Tried to contact through email. First email sent told me
that same-day deliveries could not be guaranteed (??? had nothing to do with
"same day" delivery). I sent another email back explaining this. Next email
said that they had cancelled the order shortly after it was placed, since there
was "no florist available".
I never received ANY cancellation notice from
1800flowers.com, and would have ordered from another company if I had known that
1800flowers could NOT deliver. I requested again to be contacted by a
supervisor to see what could be done to rectify the situation and get my mother
some flowers, but no response.
I have ordered for many years from this
company, and after this, will recommend to anyone that I can that they NEVER
trust their gifts of flowers to 1800flowers. Customer service is terrible,
email is useless, and it ruined my mother's day.
---------------------------
05/10/09
Name: Joanne
Email:
nohandcandy@mac.com
From: Concord, MA
Name of Delivering Florist: : The Frugal Flower, Sudbury,
MA
My boyfriend who lives in CA ordered me $50 worth of flowers
for Mother's Day. I have never seen such ugly, cheap, misshapen flowers. I
called the delivering florist and she was rude to me and insisted the DEAD
flowers I was delivered were fresh, and what he ordered. I told her certainly
not, as they were crunchy, not fresh, dying not alive. I explained to her that
this was probably my only mother's day gift and she did not care.
I then
called 1-800Flowers.com and was cut off 7 times! On my 8th call, I talked with
someone helpful, who gave me the order # and I was able to see what my flowers
were supposed to look like - pretty, full of yellow, sunshiney color. Not white
and pink baby carnations and dead alstrameria. She credited my boyfriend 20%
and assured me that I would receive a replacement bouquet the next day. She was
"unable" to honor my request to use a different florist, since the one I spoke
to was rude and not helpful. We shall see tomorrow.
---------------------------------
05/10/09
Name: Y65
Email:
yoenm65@yahoo.com
From:
VA
Ordered Mother's Day flowers
a week ago - asked for Sat delivery, just to be safe. It's Mother's Day today
and still no delivery. I emailed the cust svc address, and they don't have a
delivery estimate. Tried calling the phone # but it keeps disconnecting me
before I can talk to someone. I've been a customer of theirs for 7 years, but I
will take my business elsewhere going forward.
-------------------------------------
05/09/09
Name: Ann
Email:
seul6140@msn.com
From:
AZ
Name of Delivering Florist: : UPS
I recieved Tulips from my
Son and Daughter in law. They got hear at 7:00 pm. They were all wilted.
Called Daughter in law next day, they live in TX to tell her about this, she
wasn't home from work left message. I was told to call you and tell you about
the flowers, but the lines are real busy and was told to go on line. Here are
all the numbers on the card,
IPO-075361581 BATCH NO. 118 PRODUCT CODE
7926XVC
RECIPIENTS NAME ANN SEUL. The fowers were the tulips. They were
wilted and even though I put them in water and one of those packages and
followed what the book said they did not come back. I hope you can let me know
what to do. Thabnk you for your time.
Sincerely,
Ann Seul
Seul6140@msn.com
-----------------------------------------
05/09/09
Name: Nichelle
Email:
nbarbee2004@yahoo.com
From: Sterling Hts, MI
Place
an order on May 1, 2009 for delivery on May 8, 2009. This was to be a Mothers
Day arrangement for my boyfriends mother. Needless to say, it was not delivered
on May 8 and when I called I spoke to a Marco. I was told by him that they would
issue 50%credit and have my flowers delivered on May 9. I called today (May 9)
only to find out my flowers ARE NOT being delivered and a 100% credit was given.
No one called to inform me and my cell is listed. As I am typing this, i have
still YET to recvd notification of my flowers. I expressed my dissatisfaction
and poor customer service to the rep and told them i would never order flowers
from them again. INSTEAD I ORDERED FROM THRIFTYFLORIST.NET.
Damage
Resulting
Their lack of customer service and professionlism caused me a great
deal of stress as tomorrow is MOTHERS DAY. Plus I had my boyfriends mom stay
home yesterday to get the flowers that NEVER showed. Im so embarrassed!!!
---------------------------------
Name: E. L.
Email Address:
poetrynme2005@yahoo.com
From: NJ
Name of Delivering Florist: : Never got delivery.
Waited 2 days for delivery of flowers for Mother's Day. Never showed up
though they claimed a delivery. Promised various refunds by customer
representative 1st night if no delivery. No delivery was made, but customer
service representative 2nd night reneged on some of those refund promises made
by the first. The CS told me 2nd night 45 minutes after last hour to be
delivered that order was cancelled. I waited on the phone 12 minutes, was
disconnected, only got busy signals next 20 minutes of trying. Finally
connected after 10 more minutes of waiting. Apparently plenty of other folks
were having problems with their orders. If this is the way 1800flowers treats
customers I expect to hear soon 1800flowers is going out of business. They
certainly have lost mine.
--------------------------------------
04/14/09
Name: Drewfus
Email Address:
drew.debock@gmail.com
From: USA
I am appalled at
the "service" of this company. I spent $70 for an arrangement for my mother's
birthday and when I called her on that evening I learn they did not deliver a
thing. I call the customer service number, and among other insults I had to
wait on hold for more than 20 minutes for a supervisor to tell me they forgot to
put it in for delivery but they'll deliver it the following day. Well, the next
night I learn that nope, NADA. And the best part is the "offer 20% discount on
the next order" -- like I am EVER going to order form them again!
------------------------------------------------------------------------------------------------------------------------------------------------
04/10/09
Name: Cara
From: NH
Name of Delivering Florist: N/A
1800flowers called the recipient of my flowers 2 weeks before they were supposed
to arrive as a SURPRISE for her birthday. When I called - they had no record of
anyone calling her and would not offer any sort of compensation for their
mistake. Poor customer service. Did not deliver what I paid for.