02/22/12

Name : Todd Thrailkill

Email : tthrailk@hotmail.com

Order Number : Didn't get one

My Complaint : I ordered a valentines arrangement that never showed up to my wife's office. I sent several emails and left several messages for the "customer service" person to no avail. I finally waited on hold for 30 mins 2 days after valentines and was told they would refund my order. Over a week later, I am still waiting. Wouldn't order flowers from these folks if they had the last ones in existence. 

02/21/12

Name : Matt Stephens

Email : phenz@hotmail.com

Order Number : 0BH591997K088324L

My Complaint : I ordered flowers to be delivered Feb 20, when they were not delivered on the 20th, I sent an email for them to cancel the order and refund my account. I have yet to get a response from them. After seeing the responses below, I am not holding my breath on ever hearing from them and will be calling my credit card company by the end of the week. 

02/20/12

Name : Michelle

Email : 

Order Number : 32094

My Complaint : I am writing in regards to a recent incident with Avas Flowers.com.  I ordered flowers on February 13th, 2012 to be delivered on the 14th and printed out my receipt to keep. On my receipt it said delivery on February 14th. So, at about 8pm central standard time, someone called and left a message on my phone saying they were running out of flowers and my order wouldn‚t be delivered until the 16th, and I could call and cancel if I wanted and gave me the number to call. Well, getting home at 11pm and hearing this message, I called bright and early on the 14th to cancel. I was redirected to some call center that took information and they told me that someone would be in contact with me. No one ever called the 14th, or the 15th, or the 16th. I also tried emailing them the morning of the 16th and tried calling another time on the 16th and got the same run around with the call center. I was told once again that someone would return my call. I asked if there was a number I

could call directly and actually talk to someone because no one was calling me back, he said no. At about 8:30pm central time on the 16th I received a call from my friend that I sent flowers to, she had said she had received the flowers and sent me a picture. It was a total different arrangement. I sent an arrangement of Gerbera Daisies, mums, mini carnations in colors of hot pink, orange and yellow∑.very bright. What she got? She got a dozen roses, red, white, and soft pink. ???????  NOT AT ALL what I had in mind. If I had wanted to send roses, I would have. 

It makes it very difficult when there is no customer service. How can they expect happy customers when the customer can not get a hold of the company when told they can? There was absolutely no way I could cancel my order like I was told I could the night of the 13th  by someone on my answering machine from „AvasFlowers‰. If I had been able to talk to someone about my order, discuss why they could not deliver my order like it is printed on my receipt, and why they could not send the flowers I ordered instead of roses, this could have been avoided. TERRIBLE SERVICE!!!!!

I will never use FTD or Avas Flowers again! And I will tell everyone I can about what happened. Next time I will call direct to a local florist and talk to them directly.

02/20/12

Name : Tha Vee Yang

Email : thavyang@yahoo.com

Order Number : 32181

My Complaint : I placed the order on 2/13/12 to be delivered on Valentine's Day, 2/14/12, and never got the flowers.  I called the customer service number multiple times and they confirmed it will be delivered but it never came.  They have a fake supervisor name Brian to field calls but that's a scam too.

***** This website is a scam.  **** Do NOT use!!!

02/19/12

Name : Gloria  Clear

Email : Elmcentee@ymail.com

Order Number : 33838

My Complaint : I ordered flowers to be delivered to a friends funeral. The flowers never arrived and when I called customer service I was told that they were delivered. I have talked to several people at Ava`s flowers and a manager is supposed to get back to me. I am going to call my credit card company and cancel the charges if I don`t hear from them tomorrow.  

02/19/12

Name : Socorro Collins

Email : socorro_collins@hotmail.com

Order Number : 34020

My Complaint : Place my order on february 15 to be delivered on February 18. This was a plant arrangement for my sister in law's birthday. The plant arrangement did not showed up. I called the 1800 number a Zoei who is just the answering service guy was not able to help at all. He said he will send a note to the "manager" who aparently do not have a name and not a direct phone number where I can contact him or her, I am completely disatisfied with the no service, this Avas Flowers are making money from peoploe like me who trust what they offer on the internet. This is wrong.  I am going to contact my credit card company to stop the charge .

02/18/12

Name : Anna M.

Email : 

Order Number : 

My Complaint : Stay anyway from this place completely. COMPLETE SCAM.

I was supposed to receive flowers on Valentine's Day of this year. When nothing came, I figured that maybe they were just late. (I had no idea who they were coming from and assumed local.) The person sending the flowers was given an email that said that were delivered at 12AM. Of course, they were not. I even drove around my neighborhood in case they were put on the wrong doorstep. Nothing. I was so very disappointed.

An email was sent the morning of 2/15. Automated reply. Nothing more. Another was sent a day or two later. No reply.

It is now 2/17, 8:50pm. No replies, no flowers. The credit card company is being contacted to return the money spent.

02/17/12

Email : palmvision2007@yahoo.com

Order Number : 

My Complaint : DO NOT EVER ORDER FLOWERS FROM THIS COMPANY!!! PLEASE. YOU WILL REGRET IT I ASSURE YOU!!! I called and ordered carnations and lily type flowers to be delivered to my beautiful girl and after I placed the order and it charged my card a message came on and said thank you for your order it will be delivered today or tomorrow. WHAT? They asked for a date to deliver and i put one in. I called the number and stayed on hold for 30 minutes with no response from a LIVE person! I sent an email COMPLAINT..NO RESPONSE! The next day..still no flowers..SHOCKING! I called and chewed some poor guy out and then apologized for being rude to him because i knew HE wasnt the one to blame but the company. He said he would have the flower company contact me. WOW..again its been 3 DAYS and NO CONTACT. OH..but wait there's more. My girl got the flowers yesterday(3 DAYS LATER)and she texted me and said thank you for the 2 dozen roses. Now remember i ordered CARNATIONS and lily thingies?? It's

here favorite flower. NOT ROSES(tied together in a BOX)CARNATIONS!! I spent good money and my time ordering from this ridiculous excuse for a company and got nothing I ordered! WORST COMPANY EVER!! DO NOT EVER ORDER FLOWERS FROM THIS PLACE(NOT REALLY A COMPANY AT ALL). I will NEVER RECOMMEND THIS COMPANY TO ANYONE AND WILL GO OUT OF MY WAY TO RECOMMEND PEOPLE DO NOT USE THEM!!!

02/17/12

Name : Mike gallagher

Email : Magallagher59@gmail.com

Order Number : 

My Complaint : Very bad customer service.  We ordered flowers to de delivered for a funeral on the 14th, but avas said they have up to 3 days to deliver.   After arguing with them up until the morning of the funeral as to whether they were going to deliver on time, we ended up canceling the order by over the phone and via email.  They continued to argue that they were going to deliver (late) and charge our credit card.  And true to their word, thet delivered the flowers the day after the funeral. 

02/17/12

Name : Cassandra Thompson

Email : Jireh1954@aol.com

Order Number : 33071

My Complaint : Ordered on Jan 13 today is 17 and no flowers, they want answer calls or e-mails.  They hang up the phone after saying hold on.  I am still on hold and I have called 4 times today on different phones.  This is the worse company I have EVER encountered.  Comsumer beware and stay away from them.  Frankly I do not know how they are still in business.  Mind you they have charged my card and nothing has been received after 4 days.

02/17/12

Name : Wendy Beam

Email : wendydoray@yahoo.com

Order Number : 31184

My Complaint : My husband had ordered Sunflowers to place of employment, Capital One Bank to be delivered on Valentine's Day. They were delivered, however, all but one of the flowers were wilted. I assumed that they were just bent over because after I put water and the plant food in, the next day they would stand up and blossom. I was wrong, the flowers wilted even more the next day. Today is the 3rd day and they have died. I know flowers do not stay beautiful for more than a few days, but they never even reached that point! What a huge disapointment!

02/17/12

Name : Jeff Kunert

Email : Jeffreykunert@aol.com

Order Number : 4492

My Complaint : I ordered a 68.00 bouquet a week before V Day. No delivery. No service. No refund. No call back. Complete SCAM. Ruined my V Day. 

Name : A.S.

Email : asmith7f@gmail.com

Order Number : 33108

My Complaint : I also placed an order to be delivered to my daughter at school on Valentine's Day from Ava's. The order did not arrive after I was guaranteed that it would be delivered. Today I received a box from UPS from Ava's with 12 welted roses and a vase packed in it. Mind you Valentine's Day was 2 days ago. To top it all off, I never ordered roses or a vase at all. I ordered a bear with chocolates (stuffed animal). I contacted Ava's and repeated requested a refund when the order did not arrive on time & was informed it would be delivered at a later date. I then explained that my daughter would not enjoy a Valentine's gift delivered to her at school after the holiday had passed. When I picked my daughter up from school today 2/16/2012 she came out with the same box that had been delivered to our home. And it also had 12 welted roses & a vase packed in a box, no foliage or arrangement just welted roses tied up with plastic ties,again is not what I ordered(I ordered a teddy bear

with chocolates). It was embarrassing for her & I felt bad that Ava's ruined my child's hoilday. I am requesting a refund at my bank as I never received the items that I paid for. The customer service is awful & non existent. Please do not order from this place, they will deliver your order late & it won't be the items that you paid for. 

02/16/12

Name : Dreisbach

Email : bachl7@yahoo.com

Order Number : 37005188

My Complaint : Enter comments here!

My husband ordered flowers to be delivered to my work for Valentines day. They arrived the NEXT day, dropped off in a box that my work just thought was delivered mail, when they noticed they were for me, I opened the box to find a dozen red roses, no foliage or arrangement just roses tied up with plastic ties I had to cut open only to find broken stems. Avas charged my husband $68.00, and when he called to complain, they told him there was nothing they could do for him except maybe replace the broken flowers in a couple days. We would NEVER do business with them again and I hope anyone who considers using Avas flowers reads these reviews before hand.

 
02/14/12

Name : angie williams

Email : awilliams_texas@yahoo.com

Order Number : 32153

My Complaint : WORST EXPERIENCE EVER!! Beware this is not a LOCAL Family owned company as they want the public to believe. My arrangement was supposed to arrive 2/13 and it is now 2/15 and still have no clue where this item is. The customer service is the WORST! I csnnot imagine what the flowers woiuld look like if they were ever to arrive!!

02/14/12

Name : scott dahlk

Email : scott@bio-clean.com

Order Number : 4452828

My Complaint : DO NOT USE THIS COMPANY! Never delivered the Valentines day flowers and they don't care, they put you on hold for 20 minutes and then hang up. on my way to the bank to try and dispute the charges to my debit card, didn't know customer service could be this bad. How can this company be in business at all? I was guaranteed the would be delivered by 3 PM and now I can't even get anyone to talk to me......reporting this to anyone who will listen

02/14/12

Name : Pam

Email : pam@robertdskim.net

Order Number : 30731

My Complaint : I made an order with Avas Flowers and also called their phone number to confirm that they guaranty deliver on February 14, 2012.  On February 14, 2012 the flowers were not delivered and I called them again and after waiting 31 minutes for someone to answer I was told that they are only an answering service and are not able look up the order or track it.  I was told to give them my phone number and they would send Avas flowers a message and have someone call me asap.  NO ONE CALLED ME BACK!!!!! I also sent them an email via their website and have not received a response.  I called again on February 15, 2012 and had the same response.  The agent further informed me that there is no way to contact AVAS Flowers directly but that he would send a message.  DO NOT ORDER FLOWERS FROM AVAS FLOWERS they do not follow through with their gurantees and will not return your phone calls or emails.

02/14/12

Name : Greg Bobo

Email : one_webswinger@yahoo.com

Order Number : 

My Complaint : This was my 1st experience using an order service to send flowers to my girlfriend in another town while Im away. AVAS was the 1st name when GOOGLED and seemed legit being nationwide....ALL LIES. They took my order and didnt deliver on agree date AND conveniently are extremely difficult to reach after the fact. Ive reached them 3x out of 20 calls. 17 of them disconnected 3 left on hold for over 30 min ea. They have 53 complaints w/BBB along w/countless pages of googled complaints. Why BBB has done nothing about this business eludes me. Isnt that job. Non-the-less AVAS is a scam. They RUINED Valentines. DO NOT USE THEM REPORT THEMM TO BBB> 

02/14/12

Name : Luis

Email : dominicancak1e@msn.com

Order Number : 

My Complaint : The worst service and the worst customer service. How would you like to receive your gift after you die? Well, that is exactly how your wife feels receiving the roses that you ordered (with plenty of time) one day late. You will not see any bussiness from me or any one in my circle of friends and associates. Had I know that you were not able to deliver I would have not wasted my time ordering from you. As far as I care, you can keep the roses for yourself.

02/14/12

Name : Rick mcgraw

Email : Rick.mcgraw@yahoo.com

Order Number : 

My Complaint : They presented themselves as a local florist. They are not. That is called business fraud. I placed an order that hasn't been delivered. That is called stealing. Despite repeated attempts to contact them, I was disconnected 9 times. Worst company and customer service ever. 

02/14/12

Name : angie williams

Email : awilliams_texas@yahoo.com

Order Number : 32153

My Complaint : This was the WORST experience I have ever had. My arrangement was supposed to be delivered 2/13/2012. It is currently 6:30 pm 2/14/2012 in the city they are supposed to deliver and no flowers yet. I called and was hung up on at least 8 times. When someone finally picked up they just put me back on hold. I have been on hold for 1 hour and no one has picked up!! These people lie in the first place when they state on the website they are a local company..they do not deliver as promised. We need to get the word out about this HORRIBLE COMPANY!!

02/14/12

Name : angie williams

Email : awilliams_texas@yahoo.com

Order Number : 32153

My Complaint : This was the WORST experience I have ever had. My arrangement was supposed to be delivered 2/13/2012. It is currently 6:30 pm 2/14/2012 in the city they are supposed to deliver and no flowers yet. I called and was hung up on at least 8 times. When someone finally picked up they just put me back on hold. I have been on hold for 1 hour and no one has picked up!! These people lie in the first place when they state on the website they are a local company..they do not deliver as promised. We need to get the word out about this HORRIBLE COMPANY!!

02/14/12

Name : angie williams

Email : awilliams_texas@yahoo.com

Order Number : 32153

My Complaint : This was the WORST experience I have ever had. My arrangement was supposed to be delivered 2/13/2012. It is currently 6:30 pm 2/14/2012 in the city they are supposed to deliver and no flowers yet. I called and was hung up on at least 8 times. When someone finally picked up they just put me back on hold. I have been on hold for 1 hour and no one has picked up!! These people lie in the first place when they state on the website they are a local company..they do not deliver as promised. We need to get the word out about this HORRIBLE COMPANY!!

02/14/12

Name : Roland Camunas

Email : rcamunas@yahoo.com

Order Number : 4452495

My Complaint : Today is Valentines day...everyone in my fiancee's office received their flowers on time except for her. When I ordered the roses I was promised they would arrive before noon. I have attempted to contact Ava's all afternoon and I have experienced three hang ups and I have spent almost an hour on hold. If this was the last place on earth to get flowers I would buy durt before ordering from them again. I hope they made a lot of money from everyones dissapointments.

02/14/12

Name : Jorge Rodriguez

Email : jrrodriguez23@yahoo.com

Order Number : 

My Complaint : I ordered flowers for Valentines day the 14th, my GF got them on the 13th. They ruined our Valentine's day. I will never use them again! Horrible customer service!

02/14/12

Name : Matt 

Email : 

Order Number : 27552

My Complaint : I ordered a bouquet of red roses and white calla lillies. 2 of the 12 roses were dead and all 6 of the white calla lillies were brown. I was embarassed to give them to the recepiant so I had to throw them away. I called customer support to complain and was told another order would be shipped out to me the first thing in the morning. 2 days later i still did not receive the flowers so I called customer service again to complain. I was then told by a supervisor that they do not guarantee quality and they will not give me a refund for the flowers. He then transfered me to a manager who told me the same thing and that they received a bad shipment in and would send another order out whenever they got a new shipment of flowers in. The special occasion has passed and I no longer need the flowers and they would not give me my money back. I am now going to dispute the charges on my credit card and get the money back that way. DO NOT ORDER AND STAY AWAY FROM AVAS. THERE IS 0

ACCOUNTABILITY AND HOW CAN A FLORIST NOT GUARANTEE THE QUALITY OF THEIR FLOWERS???

02/14/12

Name : Summer 

Email : sumnewberry@hotmail.com

Order Number : 31337

My Complaint : Ordered flowers on Sunday morning (2/12/12) for a funeral service that was this evening (Monday, 2/13/12). I called the funeral home to verify that they were delivered and confirmed with the director that they were never delivered today for her service. This was a $133.94 standing funeral spray that was in honor of my grandmother and for her service this evening. 

I tried to call Ava's customer service line once I found out that nothing had been delivered for her service and was placed on hold four times this afternoon; the fourth/last call I was on hold for 22mins, 14 sec. Never was able to talk to anyone. 

So, I called my bank and have contested the charges from my side of the transaction, given that they did not fulfill their end of the contract. 

I would never recommend Ava's Flowers to anyone; you would think that they would have held up the delivery date given that it was for a funeral service. HORRIBLE CUSTOMER SERVICE - DO NOT USE AVAS FLOWERS!!!!

Name : Shanda Collins

Email : Roofingshanda@hotmail.com

Order Number : 

My Complaint : Today is my brothers birthday.  He is no longer with us he died at a very young age.  Obviously it is a very difficult time for my mother so we try to send her flowers on that day.  I spoke with Avas, who led me to believe they were a local florist in Midlothian TX.  They assured me that they would have her flowers delivered to her place of work no later than 2pm.  At 3 I still have not received the order confirmation I had requested sat on the phone for 45 mins. The lady said she would have someone contact me in 24-48 hours????????   Really????  If you are depending on a delivery time or even day I highly recommend to NOT USE AVAS FLORIST....  Horrible service....

Name : Leanne Lickman

Email : llickman@charter.net

Order Number : 29717

My Complaint : I ordered an arrangement to be delivered to my niece at school as a surprise for her birhday which was a Thursday.  On Friday I learned delivery hadn't been made but that the flowers were ready for delivery on Friday.  She didn't receive them on Friday.  On Saturday I spoke with someone who offered to do an upgrade and deliver to her home.  While I was unhappy I accepted this offer.  The flowers still weren't delivered.  It is now Monday afternoon and I am getting the runaround trying to cancel the order and get a refund. 

Name : Dawn

Email : 

Order Number : 

My Complaint : Ordered flowers to be sent to my best friend for her opening night as the star of a play.  Called first to be sure they could deliver late (no one at the theater until 6:30pm) and was told it was no problem, so I ordered online and put special instructions to please deliver after 6:30 as no one would be there.  I got an email at 3:42 stating they had been delivered.  I called to verify they got to someone at the theater... Nope, they just left them at the front door and supposedly talked to a neighboring business who agreed to "watch them" until 6pm... they couldn't even give me the name of said business.  When I stated I would expect my money back if she did not received them, I was told that they had "delivery confirmation" and it states on their website, that if they deliver the flowers, then there are no refunds.... They had no proof of delivery if they weren't signed for by a person who could later be identified!!!  I was told the supervisor was too busy with

Valentine's Day to speak to me... WORST customer service EVER!! They said they didn't care who I told, they wouldn't refund any money...Luckily, she did get the flowers, but NEVER AGAIN will I do business with a place so careless!

Name : Lore Mize

Email : ljmize23@live.com

Order Number : #27638

My Complaint : I ordered flowers on 2/1/12 to be delievered on 2/6/12. They were never delievered! when I called to find out what the problem was, I was put on hold for an hour. When I finally spoke to a representative, they took my informationa and told me a manager would call me back... no one called! So now I am out $38.94 and my friend did not get the flowers I sent to her for her Birthday! Way to screw up Avas NON Flowers! You guys are a horrible company! I will report this to the better business bureau and post to Facebook and Twitter for everyone to be aware!

Name : a lamiman

Email : lamiman@live.com

Order Number : 27230

My Complaint : No customer service. Said they would be delivered today and so far nothing. When you call customer service they take your name and number, yet cannot tell you status.  Never again will I use them....only ftd for my family from now on.

Name : Judith Dreps

Email : rebatwin2@aol.com

Order Number : no #, never rec. confirmation email

My Complaint : NEVER use avasflowers.com!!!

I am so disappointed!

I ordered a sympathy fruit basket and all that has happened nearly 4 days later is that they have charged my credit card. 

I foolishly called avasflowers.com because their website made me believe that they were a local florist in a small town in East Texas. I placed the order at lunchtime on a Friday and was told that they would try to deliver it that same day, but if not, then definitely by the next day. 

Since I did not receive a confirmation email, as promised, I called back several hours later. I spoke with the answering service, as this must be all that they use. The person offered me no help and said he could not check my order. He took my information and told me he would get it to his "manager" and I should be contacted. No one has contacted me.

I was trying to send this basket to a family after the death of their grandma. The whole point of sending food is so that it is there when the friends and family continually drop in; it serves no purpose to arrive after the funeral (although I don't believe that this basket will arrive at all.)

I just can't believe I was stupid enough to try a different company. I will continue using proflowers.com as they have NEVER let me down.

Name : Angie Hoveland

Email : angiejohnson1010@hotmail.com

Order Number : 

My Complaint : Ok I usually never take the time to complain, especially going out of my way to do so, but this is the WORST experience I have ever had!!! I placed my order online on Monday evening for delivery on Tuesday. I called right after because I wanted to add something to the card. I spoke with a very nice woman from the answering service ( I found this out the following morning) she pulled up my order with no problem and added what I asked to be added. That night I got 3 different emails one which was a confirmation with a reciept attached so I thought great we are good to go. I work up the next morning to an email asking me to call and verify the delivery address, so I called and got a woman who did not seem to have a clue what she was doing and was advised that she could not find my order and that it was lost so she would look into it and call me back. I waited an hour and no call so I called back and spoke with a man named David he seemed like he knew what he was doing

however the customer service and professinalism was terrible and he also said he could not find my order the only thing they had was my email address so he placed the order and assured me I would not be charged twice. I later got a call back from the woman that I spoke with that morning and she basically was just confirming my oder which I assumed that she found the order that David had placed. I called later in the day to see if the flowers were deilvered and no one answered, i called back again the phone rang and rang and rang and I think I got the answering service again and she said she would look into it and call me back....no phone call back. So I called again and they called the driver and said they would be delivered shortly. When the flower were eventually delivered they delivered 2 arrangments from 2 different florists and I have now been charged twice for a mistake on their end. I am very upset and I am hoping they refund one of the charges! I hope other people read this

and go with a more reputable company. 

Name : Sam 

Email : 

Order Number : no flowers for moms birthday

My Complaint : Ordered on saturday 1-7, associate assured me would be delivered the following sunday. No flowers delivered, my mom was never called nor was I contacted. My credit card was billed. I called back to inquire, on hold >20 minutes, finally told "would check with driver and call me next day". No call. I was able to cancel payment on cc, so no loss of dollars, but my mom did not get my flowers for her birthday. DO NOT trust this company. I only wish I had read these posts before I gave them my business. Won't happen again, I guarantee that. I will also tell everyone I know how bad this service is.

Name : Jo Merideth

Email : Merideth@scrtc.com

Order Number : Flowers for Gertrude Davis

My Complaint : Hello I am not a complainer but I have had a really hard time with Ava's. I ordered flowers for my Aunt when she passed away. Newell Funeral Home in Michigan. They never received them. I spoke to someone @ Ava's and they were going to sent me a plant, never

received one. That was told to me twice! Then I have asked on 3 occasions to just return my money, still nothing. The last time they told me to give it 7-10 days so I have and still nothing. Is there anything that can be done? Thanks for your time.

ame : Mayra Morillo

Email : mjmendoza59@hotmail.com

Order Number : 

My Complaint : Hi I want to complaint the deliver process:My name ois Mayra Morillo live 4926 W cuyler Apt.2E Chicago IL 60641,tel.7732550629

Person who delivery the flower Consuelo Morillo: 43 Murthy Cr. Bushkill.PA 18324 tel917 583 2823

It was different issues to my sister  don'tget her flowers:

Firts: the staff:Dany:I know I don't spell corrrect her name, she promest to me to found the status of the delivery I wait 2 hours, them when I call she answer me and she put me in hold like 10 minutes,no answer, that was very irrespectfull.

2. when brian found the problem he told me the local place they don't have the flower I order, I said to him, doesn't matter the color,and he promes to call back and he didn't too.

3, around six clock I don't get any answer from him I cancel de order, againts no respond.please take note in this situation

thanks

Mayra Morillo

Name : P. Silva 

Email : silvapavithra@yahoo.com

Order Number : 

My Complaint : My order was suppose to be delivered at 3.00 p.m and it was never delivered. I was never informed of it and when I called to inquire about it the manager named Brian was very rude and hung up on me three times. The flowers for my girl friends birthday and it was suppose to be a surprise. Avas flowers basically ruined my plans and her birthday. I DO NOT recommend this company to anyone. I mind as well done it my self or find a different better service. For all the rudeness and bad service I was still NOT offered a complementary gift. 

Name : Beverly Cristina

Email : safaritanz@gmail.com

Order Number : 23603

My Complaint : I have never dealt with a company like this. The flowers delivered were nowhere near what I ordered nor anywhere near "like kind". I ordered the premium as well. I was completely and totally embarassed that my friends had received these. I could have put this arrangement together myself for twenty bucks- basically a foot tall palm sticking out 2 cyclamin plants. Ava's should be ashamed of themselves.  

Avas said they could not refund - they could only go pick them up and redeliver - do grieving people need to experience this or any more negativity? - I don't think so. The receivers had enough class not to complain about the flowers - when I saw the picture I was mortified and of course said nothing to them - only to Ava's. Nope- no refund - we'll go out and get them and give them something new - Don't deal with these people - wish I had read these complaints first!!

Name : Jennifer Moorin

Email : jennifermoorin@optonline.net

Order Number : 19048

My Complaint : This order has not been delivered.  I just called to inquire about it and I have been on hold for 32 minutes and 10 seconds and still counting.  Pretty awful service in a very competitive market place. 

Name : Jennifer K

Email : 

Order Number : never recieved one

My Complaint : Never again...My 90 year old grandmother asked me to order an arrangement for my parents since they were hosting Thanksgiving this year.  I ordered the Golden Glow bouquet, that was suppose to have Gerber daisy's $29.00 bouquet ended up being 2 pink roses!!! My mother doesn't even like roses, she likes gerber daisy's like I ordered...I called them today to complain and they said they would call me tomorrow when someone was in the office.  They also claimed to be local...the flowers came from a florist 45 miles away, they delivered them at 8pm!!  Never will I order from them again...and FTD would be smart to drop them!

Name : Jennifer S

Email : sussmaje@yahoo.com

Order Number : 18248

My Complaint : My husband, who is serving in Afghanistan, sent me flowers and plants for my birthday because he COULD NOT be here. He called and spoke to a Marie (he thinks) because of an issue that should not have happened. While on the phone he CONFIRMED that the flowers would be delivered by noon so that I could see them before my plans for the day, sans The Love Of My Life, commenced. 

I called Avas at 11:30 on my birthday and A) was told that the lady I talked to (Cynthia) had never heard of 10:30 guaranteed delivery from UPS B) transferred me to a supervisor (Rich) at my request C) was told by Rich that no one told my husband that (which someone did) D) that Rich spoke to my husband himself (my husband NEVER spoke to a man) E) deliveries cannot be guaranteed and F) I could go look at the website if I wanted to, but he was totally right and my husband and I were totally WRONG

Avas DOES NOT KNOW THE DEFINITION OF SERVICE. 

The flowers were delivered in black boxes, inside were wrapped in plastic, and roasted in the AFTERNOON, South Florida Sun from the time that they were delivered until the sun went down. 

Marie, who is trying to do the right thing is being stymied by a wall of garbage (spelled with a B and an s) probably handed down by Rich and his pathetic attitude and horrid business sense. 

Avas represents FTD, not only will we never purchase anything from them again, we will never purchase anything from ANY FTD florist. I am also going to get on all the support boards I know of for the loved ones of those who are serving overseas and post this same information. 

On a side note, I guess it is nice that they are doing so well, in these horrible economic times, that they can afford to lose high dollar orders and seem to believe that they can recover from bad press!

Name : Jeannie

Email : jbnorris@powerc.net

Order Number : never received one

My Complaint : I was led to believe Ava's Flowers is a local florist in Keysville and they would deliver the flowers.  Ordered flowers for my parents for their 65th anniversary on the 15th about noon VA time.  The flowers were delivered by UPS on the 16th, which is their anniversary.  The flowers were strapped in the box so tightly , my parents both of whom are elderly and in poor health had a terrible time getting them out and into the vase that was included.  If I had known this was the kind of "service" I was going to get, I would have called someone else, which I will next time, if my parents live till their next anniversary.  This caused my parents a lot of confusion that they had to put their own bouquet together and it caused me embarassment and frustration because I am 2000 miles from my parents .  I will contact my cc company and file a dispute.  I am SO SORRY I didn't look for this page before I placed an order.

Name : Beverly

Email : 

Order Number : 

My Complaint : They lead you to believe they are a "local" florist, but they are not and the flowers are delivered very late in the day by UPS! I'll never use them again.

Name : Debbie

Email : 

Order Number : 

My Complaint : How can this company still be in business?  The worst customer service I have ever experienced. Nothing was delivered and they refuse to refund my money.  I have filed a dispute with my cc, the BBB, and posting on every website for florists I can find.  I am on facebook next and letting every one of my hundreds of friends to never, never be fooled into buying from Ava's.  They also represent themselves as a local florist all over the US when they are actually based in NY city. 

Name : Celeste Arreguin

Email : arreguin775@gmail.com

Order Number : 15557

My Complaint : I was going to surprise my sister with some flowers and a balloon for her birthday yesterday 10/31/2011. I am 100% sure my order was put in before 11:00 am. After searching same day delivery guaranteed websites I found Avas that would guarantee that for me. Well, I am here like a stupid trying to joke around with my sister meanwhile I'm awaiting the delivery to her. I call about 4:00p.m. and the guy was like " Oh I was JUST fixing to call you" (what a coincidence). He stated that my order was put in AFTER the cutoff time of 2:00p.m. for same day delivery, BULLSHIT!!! So I said okay maybe their time, ok. He assured me today 11/01/2011 he was going to make sure it was delivered today. Again, I call my sister and kind of joking around again, calling her frequently, until she would tell me thank you for the flowers. Well, after an all day wait... I call and a girl tells me "Our driver attempted to deliver and no one was home". BULLSHIT!!! My sister has a newborn baby of only a week old. She has been home all day and I assure you of that and no one has been there to deliver. I told her my sister has been there ALL day and she stated she would upgrade just because SHE LOVES BABY'S and she would make a new fresh flower arrangement for me and will tell the driver to be patient because there is a newborn and maybe the door could not be heard. If he only knew how small her home is, the door is heard.. believe me! I guess it's not too much of a birthday give now <-_->... PISSED!!!! NEVER BUY FROM THESE PEOPLE, I HAVE LEARNED FROM MY EXPERIENCE....NEVER AGAIN!

Name : steve

Email : stevejim19@gmail.com

Order Number : 

My Complaint : Enter comments here! Very dissappointed with the arrangment that was received. Nothing close to what we liked never again to order from here.  Called customer care about it but yet was not heard to what I had to say, but lady was rushing to get other info. Like I mentioned previously never again will I order from you. 

Name : Sharon

Email : tenjostudios@gmail.com

Order Number : 

My Complaint : BEWARE!!!  DO NOT USE AVAS FLOWERS. Looks my story isn't very different from everyone else's, and I am kicking myself for trusting Avas Flowers based on their affiliation with FTD, Teleflora, and 1-800-Flowers. They are not, by a longshot, a reputable business. My arrangement was not delivered in a period of six days, during which time I contacted them almost daily. The third time, I asked them NOT to try to attempt any deliveries again (although I have my doubts that delivery was ever scheduled with any local vendor) and that as promised by the customer service manager, I wanted my refund. I was told that I would be receiving a call from them that NEVER came. What reputable business would charge your credit card without delivering a service then NOT give you a refund? I had to dispute the charge with my credit card company because they did not have the integrity to remove the charge themselves. You ask me, that's called a SCAMMER. And the very fact that there are complaints about Avas Flowers all over the internet that sound exactly like mine should give anyone planning to  use them great pause. In fact, any of you have the time, you should write to FTD, Teleflora, and 1-800-Flowers to insist that they drop Avas Flowers from their trusted network of florists. They are scammers.