Newer BloomsToday Complaints Are Being Posted In The 
BloomsToday Complaint Book 

Archive Below: BloomsToday Customers in their own words:
 
05/20/12
Name : Yvonne Streeter
Email : ystreeter@hotmail.com
Name of the Delivering Florist : dont know
My Complaint : Flowers were horribly embarrasing upon delivery of flowers to funeral. Son took pics..I called company, company said I would get a refund. I looked online..and not only did I not get my 50% garenteed pricing, but I also got another $50 debit from my account. With a husband deployed, now I have to wait for 7-10 business days for a new card, and open a fraud case against blooms today. When I called blooms today, they would not acknowlege why they took another $50 from my account, on top of the 100% price promised at 50%. I have put on our military wives board for friends to never use this company. Would NEVER USE THIS COMPANY AGAIN
05/20/12

Name : Mary K Lababidi
Email : lababidigirls@yahoo.com
Name of the Delivering Florist : 
My Complaint : What a ripoff operation!. Have a BIG SALE on flowers for Mothers Day. Then after you spend 30 minutes carefully picking out your choice, you get BLACKMAILED into joining this "wonderful" BLOOMS TODAY.com where you're supposed to spend more money you don't have in order to make up for the money that you already spent. NONE of which you can afford in the first place. This place should be SHUT DOWN. 
05/20/12

Name : mary lababidi
Email : lababidigirls@yahoo.com
Name of the Delivering Florist : 
My Complaint : I, also, was BLACKMAILED into joining BLOOMS just because I wanted to order flowers for my Mom for Mothers Day. Now I have to remember to cancel something I couldn't afford in the first place. What a SCAM!!
05/18/12

Name : Wendy Hubbert
Email : whubbert@nyc.rr.com
Name of the Delivering Florist : Don't know
My Complaint : I placed two orders to be delivered on the day before Mother's Day. Got a phone message the morning of the scheduled delivery saying they couldn't deliver that day and were canceling the order. The other order just wasn't delivered. No call. No explanation. (I had to ask the intended recipient if anything was delivered to her, which was embarrassing for both of us). My credit card was charged for both orders. When I called BloomsToday to follow up, they said the second order had been acknowledged by the florist and had no explanation for why it wasn't delivered. They offered me a 10% discount on my next order, to which I replied, "If you were me, would you place an order with your company ever again?"
05/18/12

Name : Lisa espinoza
Email : lisaespinoza61@gmail.com
Name of the Delivering Florist : 
My Complaint : First of all they let me make an order for mothers day&pay and it said I wiuld get$25credit off my purchase if I necome a member&pay9.99 amonth..so it was confirmed for mothers day they would charge me64.48?which the boutique I picked should of only been $25with the discount&then the9.99fee...i dont know but low&behold they let me know mothers day that they are booked!and that they will refund me the 64.48...okay I look on my statement for my bank account online..they charged me64.48+9.99then gave me a credit for25.00then charged me 25.00then credited me9.99..so ive been charged so far89.48for an order that they couldnt do!
05/15/12

Name : Suellyn Smith
Email : suellynsjewelry@sbcglobal.net
Name of the Delivering Florist : 
My Complaint : My son sent me flowers for Mother's Day through Blooms Today.com. He paid $135.00 for them he ordered a large basket of flowers. I received a small clear vase with daisies and two lilies a little of the purple filler. My son called Blooms today and they said they would reimburse him and send a large basket of flowers. They came from a different florist this time and was a small basket of flowers, with daisies and some carnations one lily. They told him they would be delivered by noon. The florist called me and said they wanted to know exactly where I live and would deliver the flowers early afternoon I waited for them. They came at 5:oo pm. I receive flowers all the time from my children and husband and never have had an experience like this. I have my doubts that they will reimburse my son the money they said they would. They are scam artists.  
05/15/12

Name : Susan Douglass
Email : ozawkiegold@embarqmail.com
Name of the Delivering Florist : Blooms Today
My Complaint : Their website is deceiving. I accidentally signed up for the rewards program when ordering flowers. Then I called and canceled. They took it off my credit card and then added another $9.99 charge to it for who knows what. I intend to call them first and then refuse it on my credit card. What kind of place does business like this. I will NEVER buy flowers from them again.
05/15/12

Name : Cheryl
Email : HerbCheryl1@msn.com
Name of the Delivering Florist : No Idea
My Complaint : I ordered Flowers for my Mom for Mother's Day to be delivered on Sat. 05/12/2012. That evening I recieved an email from my Dad saying that she never recieved them. I never recieved a phone call, nor did they. I went into my email and found a message under Junk mail. At 3:12 PM they sent a message stating that they would not be able to deliver the flowers to my Mom. I sat here and cried. It was 8:00 PM and no one delivers on Sunday! In my email they said they would refund my money. My reciept states that I paid them $47.47 yet when I went into my account I was charged $102.47??? What kind of B.S. is this?? They totally scammed me. I was charged $62.48 for using my credit card? So far they have only refunded me $34.99 I believe they are quite a ways off. Today was priceless, they sent me an email (Blooms Today) it stated: Did you Forget Mom
on Mother's Day? What are they kidding?? I didn't forget at all, they did by cancelling my order. They need to be put out of business. Do you know how upsetting it is to trust a Florist that they will follow through with their Promise to you then on top of it Rip You Off?? Also charging me to join their Premium Member program. I am furious. The message before mine is totally inexcuseable! Screwing over a soldier in Iraq/Kuwait?? How low can they go?
05/14/12

Name : LORNE ROBBINS
Email : LROBBINS5@YAHOO.COM
Name of the Delivering Florist : unknown (Bloomstoday)
My Complaint : Hi I‚m a Soldier that just got back Iraq/Kuwait and thought damn Mothers Day. I almost forgot, so I get online and find blooms today (12 May), good prices and a nice looking website. I ordered $77.00 worth of flowers to be delivered on 13 May. The money was removed from the bank. I told her to look out for the flowers and of course none were delivered. I look on my email and find a email telling me that they cannot deliver 13 May. I then go to the bank and find that I was additionally charged $30.00 for who knows what (they say it should have been a credit- I had to explain about adding and subtracting). I was also charged $9.99 for becoming a premium member of the Bloomstoday club. So ok am I mad yes. But then the kicker they send me a email with the headline did you forget Mothers Day. So here I sit and wait for my money to return 5-7 days. But of course it took them 10 seconds to remove it. I can recommend 1800flowers, FTD, USAA and others that I have
used without any hassle.
05/14/12

Name : Tori
Email : tjaxn808@gmail.com
Name of the Delivering Florist : 
My Complaint : Ordered flowers for my mother for mother's day (she lives in hawaii, i live in Arizona). Delivery date was scheduled for 5/12/12 (the day before mother's day). that date came and went... no flowers. the next day came and went... still no flowers.. tried calling the company after checking my bank account.. yes, they had taken out the money, but where were the flowers. On a sunday, apparently, no one is there to answer customer service questions. So i call on Monday, where i am told that "unfortunately your order was cancelled"... WHAT?! "yes, we sadly ran out of flowers, it happens".... NO NO NO, back up, you are a flower company, and you ran out of flowers.... did you not see that orders were placed? how do you run out of flowers, that is all you sell.. Starbucks doesnt run out of coffee... seriously. So then I am asked what i would like done about it, so i give them my list 1.)refund my money all of it 2.)call my mother and inform her that an order was
placed and that it was their fault that nothing was delivered and 3.)send my mother some flowers TODAY, on the company's dime..... Demand #1 was met (though i am watching my account closely), the other two apparently are not in the company's policy... They did however offer my flowers to be delivered the next day at a discounted price.... 25%.... WOW, yeah, no... after a bit of haggling, they agreed to do it at 50% off the price, but by that point i was so outraged by this company, i decided they would not see another penny from me.... where i come from, if you mess up, you make it better, no mater if you take a loss.... you were paid to do something, there is an understanding that it will get done... if it doesnt, you do everything in your power to make it right by the customer.... ITS CALLED: CUSTOMER SERVICE!!!!!!  
05/14/12

Name : wendy
Email : scbookstore@yahoo.com
Name of the Delivering Florist : 
My Complaint : Ordered a peace lily and a spray for a friend's funeral 2 days before actual burial. Went to service, no flowers present that I ordered. Called and they offered to send the flowers to the family's home (a spray?!?). Told them I wanted money back, 7 days later still waiting for refund. Very rude and unapologetic on phone! 
05/14/12

Name : Teresita Perron
Email : tbperron@yahoo.com
Name of the Delivering Florist : bloomstoday.com
My Complaint : I was looking to send my mother for a mother's day
I was looking to save some money and notice a great deal of promo from this site"blooms today flower" 50%off, as I'm submitting my credit card information to check out the total of $72.oo which I agree with a membership of $9.99 a month, not bad so I joined because I do send alot of flowers, but this company is a rip off, the flower i ordered was not only deliver and no answers from their customer service, finally as look up my credit card they took another $45.00 from haymarket blooms day reward membership, which I have not authorized such charges, called them immediately,and they trying to tell me its a refund from them, i told them not only you did not send the flowers and you took more money in my account, this company is a scam, scam they are criminals and I will not be rip off from this company, I called my bank immediately to be block 
from my account! dont order from this Company , thie are scam bag!!!!
05/14/12

Name : Janice Sarbacker
Email : jansarb@hotmail.com
Name of the Delivering Florist : Bloomstoday May 12, 2012 San Antonio, Texas, Mission Hills Cemetary, Tips Mausoleum
My Complaint : I ordered a $111.28 standing white floral arrangement for Betty O'Quinn, my second mother and was surprised the flowers were not at her funeral a 9am visitation and 10am service, May 12,2012, Funerals and Weddings cannot be repeated.
If they could not do this, I should have been told so I could call 1-800-Flowers whom I have alsways had excellent servide with. Instead, they
sent me an email saying they could not deliver and would put the money back on my card, which I am still waitin for. I feel they are a SCAM and should be removed from the internet.
05/14/12

Name : Martha Oxley
Email : oxleymx@aol.com
Name of the Delivering Florist : 
My Complaint : My mother, age 93, did not receive a $65 purchase (fruit/gourmet basked) and waited all day and evening on Saturday for her Mother's Day gift. She was so disappointed and I am heart broken. The business address in Haymarket VA and the ads say that the contact to company is 7 days a week. I wrote to the governor and to the attny general of VA to ask them to wake up and take away the license of a company who is taking people's money and not delivering. The whole membership card is hoax; you do not have a membership number, you do not get a verified shipping number or a email confirmation of your order. You cannot reach this company, as promised on its advertising. All this seems like fraud to me.
05/14/12

Name : Suzanne Ricker
Email : spike1@wildblue.net
Name of the Delivering Florist : Price Chopper....A freaking Super Market!!!!
My Complaint : I ordered approximately $80.00 plus order of flowers for my Mother's Day ceremony which was to be at 10:00am ET. I live 3,000 miles away...so obviously I can't be there. The flowers were supposed to be delivered to my Daddy's house by Saturday so he would have them on time for me to be at the ceremony the only possible way I could. The flowers arrived at 4:16pm on "Sunday" with "BUGS" & NOT MUCH BIGGER THAN MY DADDYS HAND!!! I wouldn't even let him put them at the gravestone I was soooooo embarrassed!!!!...If FTD And tjey came from a "SUPER MARKET" Not even a "flower shop"If bloomstoday does not give me my money back, I will bring in my lawyer & let the world know that you suck!!!! You see money for a lawyer means nothing to me.....It's family....but you disrespect my mother....me & my family.FIX IT!!!! THE CUSTOMER IS ALWAYS RIGHT!!!!
it's 
05/13/12

Name : kendra russell
Email : kendrair@hotmail.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers for my mom for mothers day for delivery Saturday may the 11th...never received. I called bloomstoday only to find out that customer service would be closed until Monday at 8am. The day AFTER. I was so disappointed as I hadn't seen my mom in a year and wanted to do something nice for her. To my surprise, my mom did receive flowers on Sunday the 12th only to find out they were completely different than what I ordered and definitely not worth the money I paid for them. The flowers were cheap looking and thrown together. I am very dissatisfied with my overall experience and I will be calling customer service tomorrow morning. Please DO NOT use this company. 
05/13/12

Name : Alice Oliver-Parrott
Email : oliverparrott@gmail.com
Name of the Delivering Florist : 
My Complaint : AVOID BLOOMSTODAY!!! I ordered a corsage online from BloomsToday on May 5, 2012 to be delivered Saturday, May 12, 2012 in San Antonio, Texas. On Friday, May 11, 2012, I called customer service to confirm the order and verify that it would be delivered as requested. I was assured the flowers would be delivered as ordered. Since it was Mother's Day weekend, I explained that the flowers were for a high school prom, and specifically asked if the local florist had the order and had confirmed delivery. I was advised that it had. At 4:00 pm on Saturday, May 12, I learned the corsage had not arrived. I immediately called the customer "service" line and was greeted by a recording advising me it was a busy weekend and customer service would not be available until Monday. At 4:51 p.m. I received a call from a representative of BloomsToday who stated that the order would have to be cancelled because "they could not find a florist to deliver!!!" I explained the history
of my order and asked why they had waited until it was too late for me to seek any alternative. The representative said she had no idea, saw from the notes that I had called the day before, said they had tried over 9 different florist to get one to deliver (?) and assured me my credit card would be reimbursed (no kidding!) The conversation was completely unsatisfactory with no offer of any recompense and no excuse that had any credibility whatsoever. I did promptly receive an email confirming my cancellation of the order! In my opinion, this is a TERRIBLE company with nonexistent customer service. Do not do business with BloomsToday!
05/13/12

Name : Kenneth Clark
Email : ken@kenclark.us
Name of the Delivering Florist : unknown
My Complaint : I ordered Flowers for my wife for mother's day. I ordered on Thursday to be delivered on Saturday but did not receive the flowers. My American Express card was billed $70.33. I want the address of this company so that I can put them out of business.
05/13/12

Name : Jane Lahr
Email : janelahr@gmail.com
Name of the Delivering Florist : 
My Complaint : Placed 2 orders in plenty of time for Mothers Day for my 2 daughters.One was received and was beautiful , others were never received as of 12:30 pm on Mothers Day. Diappointed is putting it mildly, wish I had read your reviews before I ordered from your company. now I can do nothing about this till 8am tomorrow. also price was not as advertised. Poor business policy. 
05/13/12

Name : stephanie clanton
Email : stephanieclanton17@gmail.com
Name of the Delivering Florist : bloomstoday
My Complaint : i had purchased three seprate orders of flowers for mothers day to the same adress at the same time and had found out that i only recieved two of them and at my expense they were very costly and that upsets me that im being charged for product that they have yet not recieved.
05/13/12

Name : Paul
Email : entropy2spare@gmail.com
Name of the Delivering Florist : Never delivered
My Complaint : I ordered flowers for my mother from Blooms Today through their 800 number, 3-4 days before Mother's Day (I live far away). At 5:00pm the Saturday before Mothers day they call and tell me they can't deliver my order, and cancelled the order completely. How do you explain to your (eldery) mother that you forgot her on Mother's Day. Stay clear of this disreputable company.

05/13/12

Name : S P
Email : sundariradha@hotmail.com
Name of the Delivering Florist : Never got that far- so disappointed
My Complaint : Unbelievable!!! Placed order for Mother's Day, trusted and followed up twice to ensure delivery and processing. CS agent not helpful and assured me that florist would deliver. Received call at 3pm on day of delivery that order was cancelled.
The customer service line has a message that they wont be taking any calls or orders and not answering until Monday 5/15, so no representative available. 
The website is also so misleading that site wide you save 50%, and then you find out that you have to buy into their monthly program to get the deal. They also charge a huge service fee, $19.99, which is ridiculous.
I will NEVER do this again. So disappointed and unjust. I will be calling on Monday to make sure Im heard.
05/13/12

Name : erika
Email : vizcarraerika50@gmail.com
Name of the Delivering Florist : blooms today
My Complaint : Double billed my account Plus the 9.99 rewards then took wrong order to my mother and now charged my account another 20 wtf is going on I want to speak to a supervisor!!!
05/13/12

Name : cheryl wells 
Email : miniparis@comcast.net
Name of the Delivering Florist : blooms today
My Complaint : Hello Iam trying to change something on my order that was going out today 5-12-12 please call me as soon as possible 732-691-9772 or 732-279-6981. Thank You !
05/13/12

Name : Rob Rever
Email : ravenrever@verizon.net
Name of the Delivering Florist : 
My Complaint : Flowers that I had deliverd for my mother on May 9 2012 to 8900 Kelso Dr Baltimore MD 21221 never made it to her. Please contact me and let me know whats going on. My name is Rob Rever
05/13/12

Name : Natasha B.
Email : ntb8044@gmail.com
Name of the Delivering Florist : 
My Complaint : I ordered the flowers for mother's day at 19.99. I also joined the membership club which was 10.00 So my total including delivery came to 44.00 I I checked the billing information BEFORE putting my credit card information in, and it stated the total fee as 44.00 Which is still a bit much from the flowers just being 19.99 Once I checked out they charged my credit card a total of $64.48! I called the company to adjust and cancel my order. They were conveniently closed as this was the day before mother's day. I don't know any floral businesses closed on the day before a major holiday for them. The reason they are closed is because other people are also being ripped off as well and they don't want to speak with customers. I have reported this as fraudulent activity to my bank. DO NOT GIVE BUSINESS TO THIS SCAM OF A COMPANY!!!!!!!!! 
05/13/12

Name : Jennifer
Email : 
Name of the Delivering Florist : Morgantown, WV
My Complaint : The flowers that were delivered in no way resembled the picture that was shown on the website. The flowers we ordered were supposed to be brightly colored with hues of purple. The flowers that were delivered were pastel with no purple. We didn't expect a perfect match because availability varies depending upon the time of the year. However, we never had this problem with Proflowers or FTD.  
05/13/12

Name : Liz N
Email : liztek@hotmail.com
Name of the Delivering Florist : 
My Complaint : I cancelled the membership and have a paper confirming cancellation from the company. Despite them assuring me that there would be no further charges, the charges never stopped to my credit card and it has been 8 months.
05/13/12

Name : samuel
Email : samueltedford@gmail.com
Name of the Delivering Florist : 
My Complaint : I tried to get in contact with blooms today and called the number on the website and it would ring once then hang up on all of these numbers i found including the one on their website.
1-800-359-5309
1-800-520-0573
1-800-394-7087
1-800-298-1926
I don't know if they don't have call waiting or what but these were numbers i found from the website. the Yellow pages. or other search engine results.
05/13/12

Name : Heather Mistretta
Email : heather.mistretta@yahoo.com
Name of the Delivering Florist : 
My Complaint : Discount was very misleading!!! Over $50 for a corsage! Plus, the charges don't add up to the amount given--there is a mysterious underlying charge tacked on! I will NEVER buy from Blooms Today again!! Never!!
05/13/12

Name : Sanjay Km Bakshi
Email : astro2sphere@gmail.com
Name of the Delivering Florist : Candis
My Complaint : Hello Sir, I try to place the order yesterday from your web site, it was showing a price od 50% of however when i get to final page price change to 100% when I call customer care i been told that this is how they market. For me it looks like cheeting or misleading the custemer.
I could able to send you the attachments.
Regards
San
05/10/12

Name : Andrea Hayden
Email : anjhhhbm@live.com
Name of the Delivering Florist : 
My Complaint : I am so sick and tired of being bound in, surrounded by and spending time on FALSE ADVERTISERS! It is not fair to any consumer to spend close to an hour shopping on the Bloomstoday site and finally 3 items to purchase to only discover that at checkout, The PRICES ON EVERYTHING WAS PROFOUNDLY MISMARKED. My husband & I own a grocery store and if we marked evrything in the store 50% off if you BUY TODAY and as they checked out, we would say, Oh We're sorry, but we need to Bill you $10.00 a month in order for you to have that discount, but we can give you a $10.00 savings on your $100.00 purchase today, Oh by the way, ALL THOSE SIGNS THAT SHOW GREAT CUSTOMER SERVICE, AND WE WON'T CHARGE YOU FOR IT IF YOU BUY TODAY, WE WILL WALK YOUR GROCERIES OUT TO YOUR CAR FREE OF CHARGE..BECAUSE OF THAT SAVINGS, YOU WILL ONLY HAVE TO PAY US, $6.00 FOR OUR GREAT CUSTOMER CARE.! HOW DARE YOU BLOOMS TODAY, POSTING PRICES ON EVERYTHING INDICATING A 50% DECREASE IN COST TO ONLY FIND OUT IT
WAS ALL A SCAM! A GAME TO YOU? IT WAS AN HOUR OF MY TIME!! I WILL DO SEVERAL THINGS FOR ABSOLUTELY UNINTEGRIOUS ACT ON YOUR PART...ONE, I WILL TELL EVERYONE THAT I KNOW AND THAT SHOP IN OUR STORE WHERE WE HONOR THE PRICES MARKED ON OUR MERCHANDISE, WHY I WILL NO LONGER DO BUSINESS WITH YOU. YOU LIED TO ME IN AN E-MAIL, YOU LIE IN YOUR ON-LINE CATALOG REGARDING PRICING. AND, I AM TRULY ANXIOUS TO SEE WHAT YOU DELIVER TO MY MOTHER. YOU ALL NEED TO LOOK AT YOUR MARKETING IDEAS AND CONSIDER BEING CLEAR AND HONEST WITH YOU SHOPPERS. I WOULD HAVE LOVED TO SEE WHAT I WOULD BE PAYNG FIRST AND THEN GIVEN AN OPTION OR OPTIONS THAT COULD POSSIBLY SAVE ME MONEY. ESPECIALLY IF I SENT FLOWERS EVERY MONTH OR MORE. BUT, HOW YOUR PULLING PEOPLE IN WITH THOSE LOW PRICES NOW HAS LOST YOU ONE CUSTOMER FOR SURE AND MORE THAN THAT, MY TRUST AND RESPECT FOR YOU BEING A 'AMERICAN FAMILY BUSINESS'. ALL I CAN SAY RIGHT NOW IS "SHAME ON YOU".
05/10/12

Name : Edward Oliva
Email : drdoliva765@gmail.com
Name of the Delivering Florist : 
My Complaint : No complaints. It was delivered sooner than expected and the flowers were quite fresh and the arrangement beautiful.
05/10/12

Name : Harry Cohn
Email : Navybearpenn@aol.com
Name of the Delivering Florist : 
My Complaint : Placed an order and was charged appropriately, but was forced to cancel due to family problems. Instead of crediting the charge, I was charged again. When I called I was told it takes several days to credit the account. How is it they can charge immediately but not credit and why charge me again. I am a very dissatisfied customer. Please cancel my membership and refund the charge for membership. I will use local florists from now on.
05/08/12

Name : Bo Williams 
Email : bofacebook@hotmail.com
Name of the Delivering Florist : 
My Complaint : DO NOT USE THIS COMPANY!!!! I placed an order this morning and paid an additional fee for express delivery by 4:00pm. I called company at 4:15pm to find out status. Blooms today was clueless!!! They told me I would receive an email detailing delivery info. Delivery never arrived however, an Email arrived at 5:03pm stating delivery would be the next day. I was so very angry!!! This company did not even bother to contact me earlier when I still had a chance to call another florist!!! Stay away from Blooms Today!!! Big disappointment!!
05/07/12

Name : rita giannone
Email : reedaagee@yahoo.com
Name of the Delivering Florist : 
My Complaint : I placed an order for delivery which never arrived, when i called and they told me they would do it the next day i agreed. When i found out that it wasn't delivered again i was furious....Asked for a full refund which i am still waiting for and no apology no consideration for their wrong doing...Please don't ever trust this company with something so special...
05/04/12

Name : Jamie Caton
Email : Jaimita06@yahoo.com
Name of the Delivering Florist : 
My Complaint : Ordered flowers paid extra so they would get there the next day, the flowers came the day after they were supposed to in a beer mug instead of the vase.
05/01/12

Name : Marjorie Talaeai
Email : mtalaeai@gmail.com
Name of the Delivering Florist : San Diego Florist
My Complaint : "Save 50 percent off your order today" not true they fail to tell you they will charge you full price and then refund 50 percent 2-4 days after.
My order was for a sympathy basket (greater). A Standing spray of white flowers were delivered instead. This was not what I ordered on their website: when I read their email conf. for order the next day I called to cancel and spoke to Meghan who informed me that she would cancel the order. I called 5 min.later to see if she would send me confirmation email per our convo. and spoke with another CSR and was told the cancellation was void. I was told the flowers were being delivered, while I was on the phone w/Angela-Meghan was calling back and left a msg on my VM about not being able to cancel order? I wonder what happen to the same-day cancellation policy? Needless to say I wasn't satisfied with this order for the funeral and trying to get my point across of the order being wrong was just to much;At a time when I'm already struggling with the funeral for a loved one I have to deal with this too. I was offered 25 percent off an order of flowers I didn't order and that to me was just
another blow. When your giving your business to a company your giving your trust right? So how come it doesn't work both ways? I'm sure BloomsToday means well, but in my book they've fallen short of the mark.
05/01/12

Name : Jacki
Email : jacqui2548@aol.co.
Name of the Delivering Florist : 
My Complaint : Not only was I charged $9.99 a month for Blooms Today "memebership" I didn't want, I was also charged $14.99 from an ID Worldwide for several months before I noticed it. It is linked back to my floral order from Blooms Today. This website is a SCAM!!! Do not order from them. Who know what other charges will start popping up? I too may have to cancel my card and get a new one.
04/24/12

Name : 
Email : 
Name of the Delivering Florist : Holbrow Flowers
My Complaint : This was a really frustrating and time-wasting experience in terms of customer service. Over a week ago, I ordered six flower deliveries for Administrative Professionals Week. Four of the arrangements were to be delivered to employees at my company yesterday. By noon, only two of the orders were delivered. I called Blooms Today and was told that the two remaining arrangements were to be delivered by a different florist and would arrive before 5pm. I waited and only one of the orders arrived before close of business. When I called Blooms Today this morning about the missing arrangement, the customer service representative said that the system showed the flowers had been delivered. I explained that was incorrect. I had to do a lot of explaining to convince her. After she agreed to process a new order for an upgraded arrangement, I received an email from Blooms Today that the florist claimed the flowers had been delivered and I should call them if this was not the case. I
called them back and had to convince a different customer service person that the flowers were never received and essentially repeat my entire conversation from earlier. I asked if I could expect to receive another email with information that conflicts with my phone conversation after we hung up and she said it was just that the email was sent inadvertantly AFTER my first conversation took place. After that, the flower shop that missed the order called my coworker to confirm she didn't receive the flowers and she had to tell them three times that she did NOT receive the arrangement. (I sit beside her so I overheard her end of the call.) I then called the Flower Shop directly and they now admit they are confused on their end about the order. So it's anyone's guess whether the replacement arrangement will be delivered today as promised by Blooms Today, but it's been a real circus dealing with them! Thankully I have a good relationship with my co-worker or this would have been really
awkward... 
I usually use Teleflora or FTD and you can be sure I will stick with them going forward!
04/23/12

Name : Andy Hill
Email : skooterbumm@hotmail.com
Name of the Delivering Florist : 
My Complaint : I placed an order today on line around 830-9am. Paid 10 extra for delivery by 2pm. A lady called me at 1pm saying that they could not deliver by 2 could they deliver later. i told the lady yes as long as it was today, she said no problem. I call back at 5pm, and the person who answered looked up the order and toldd me they did not deliver today. I asked for a refund and expressed how unhappy i was with them. She was very rude and hung up on me when i told her that id like to speak to a supervisor. I will never do busness with them again!! 
04/16/12

Name : Gayle Wohlman
Email : gjwohlman@comcast.net
Name of the Delivering Florist : Bloomstoday
My Complaint : I ordered flowers to be delivered sunday, april 15th. I received an email and phone message on April 15th at 4:45 est that the order was cancelled! I called to find out why and was told because they could not find a local florist to deliver the flowers.
This is a business that is for "occasisions". Occasions happen on certain "dates". 
How do they contact the customer at 4:45 On the Date to be delivered to say that " this is not happening?"!
I would like to know what will be done about this.
Also, the "supervisor" at the bloomstoday -would not take my phone call!
This company is obviously a sham and it is horrible to think that they are able to stay in business. It is beyond comprehension to think that this is done to people! It is horrible to think that on Special Occasions-it is there belief that it is OK to Scam those who are either celebrating or mourning =which is what this business is primerily about!
04/16/12

Name : arnette floyd
Email : asownette@aol.com
Name of the Delivering Florist : ???
My Complaint : my compliant is not with the florist and?or the flowers that were delivered. It is with your biling/charges. I have been charged $9.99 per month since my first order on 12/11. When ordering by email I declined the monthly member reward program. Since learning of these charges 4/6 have called daily 800-371-6048 to no avail. I have repeatedly been put on hold and then disconnected after waiting/lstening to a recording teling me that someone would be with me shortly. Again,I did not request this $9.99 plan.
04/12/12

Name : Denise Coates
Email : dcoates@mtvernoncsd.org
Name of the Delivering Florist : ??????????????????????????????????????????????
My Complaint : I have NO COMPLAINTS about Blooms Today.com. I've ordered 3 funeral arrangements from them and the arerangements were BETTER than what I saw advertised. Today will be my 4th time ordering from them and I feel assured that I will get the same quality service that I've reciecved in the past. I must say that i've had a more than PLEASURABLE experience with the company.  
04/08/12

Name : roni bloom
Email : manhattan47@gmail.com
Name of the Delivering Florist : 
My Complaint : I would suggest that your advertisement be more honest so that one doesn't end up spending 3 times as much. At the very least, as one who doesn't do flower ordering often at all, pls say, the Awards program is 50% off the larger amount and say that it excludes tax and shipping/delivery. Maybe most people are aware there are extra charges but I was not and very disappointed. I personally, next yr. will try and order from a local florist where I live in Maine as I thought for the past 2 yrs. ordering from you you were much much more reasonable and there was no special offer of no shipping--so that was not why it was so much less. I just remember the price being much more reasonable. I ordered yesterday, 4/6/12 and haven't heard from my daughter yet re: receiving the flowers so I hope I hear soon. Of course, she may not be home, but my complaint is your neglect to say what one needs to add on. For what it is worth. Roni Bloom
04/05/12

Name : Sandra Birkenshaw
Email : sandy.birkenshaw@macombcountymi.gov
Name of the Delivering Florist : 
My Complaint : BLOOMS TODAY KEEPS CHARGING A 9.99 FEE TO MY AMX
CARD.
I did not join there rewards club. I asked them to remove my name and they are still charging me. Now I have to go through AMX to stop them.
This is certain fraud. They have taken for $30.00 with NOTHING in return.
I will never use an online florist that is out of the area again!!!
04/04/12

Name : CarolAnn Bush
Email : tbush002@centurytel.net
Name of the Delivering Florist : 
My Complaint : I placed an order to be delivered to a maternity patient who would be dismissed the next day.
Because I have a home computer and am not even near it at all times, it was not until the evening of the day I placed my order, that I saw the notification of cancellation.  
The reason given for the cancellation was that they could not (or DID NOT try) find a florist who could fill the order.
By then, it was too late to place another order
that would, for sure, have been with ANOTHER company.
My order number is 97045227.
04/04/12

Name : E Kinsinger
Email : kinsinger@knology.net
Name of the Delivering Florist : 
My Complaint : complaint: I canceled my account with them and they sold my info to someone else and they are chaging me 14.99 each month I am forced to cancel my credit card because of these charges.
Fraud is fraud.....
04/02/12

Name : Kyle Dvorak
Email : kyledvorak@excite.com
Name of the Delivering Florist : 
My Complaint : I ordered a new baby bouque for my daughter-in-law who had just given us our first grandchild. I saw they promised same day delivery so I ordered. I gave the hospital address, everything. Someone phoned my a couple hours later saying they would not be able to deliver today (Sunday) because they had too many funeral deliveries to make. I told her that my daughter-in-law would be released on Monday so she took down their home address and said they would check at the hospital "first thing in the morning" and if she'd been released they'd send it to the house. They then took the home address. On Monday evening (8:22pm) I just spoke to my son at the hospital with his wife and no flowers yet. I'm furious. I will NEVER use this company again. I would have ordered from a local florist had I known the delivery would not be made until Monday........at least it would have gotten there on Monday. I will phone them first thing in the morning (Tuesday).
03/29/12

Name : Diane
Email : qisopiso2008@yahoo.com
Name of the Delivering Florist : 
My Complaint : I ordered a birthday cake flowers and a teddy bear worth $30 for my best friend's birthday. The flowers arrived but not the teddy bear. I did not know they were charging me $10 every month for membership which I did not sign up for and was unaware of unitl after 2 months of charging me, I cancelled. Very disappointed!  
03/22/12

Name : Tom
Email : tomp96@comcast.net
Name of the Delivering Florist : 
My Complaint : Having been "blackmailed" into joining the BloomsRewards program following an order I placed with BLOOMSTODAY.com, I am FORCED to cancel my credit card account in order to escape from their $9.99 monthly fee. I am unable to reach anyone at BloomsRewards and yet they bill my card monthly. The BLOOMSTODAY personnel deny any connection with their own REWARDS program... claiming its a seperate entity. I demand my money be returned, and my "membership" be terminated immediately!
03/22/12

Name : Christina Becerra
Email : Christina.becerra@hotmail.com
Name of the Delivering Florist : 
My Complaint : Blooms today has sold my banking and personal info to other companies in Virginia allowing them to steal money out of my bank account. BE AWARE.....This company is comfortable committing FRAUD!!
03/22/12

Name : J.C.
Email : walker4@bellsouth.net
Name of the Delivering Florist : Lestor/Lester in Savannah - and unknown florist in Atlanta
My Complaint : About 3 weeks ago placed an order to be delivered to ill cousin in Atlanta. Florist forget to deliver the order that we placed through BloomsToday. We did receive the requested refund - but would have PREFERRED the flowers be delivered!
2nd Complaint: Last week we ordered flowers for our mother's 88th Birthday. She lives in Savannah.
1) Flowers arrived a day late;
2) The 1 dozen pink roses were nothing like the on-line photo.
3) The greenery (4 different types) overpowered the very small, almost tea-like, roses;
4) There were over 15 stems of greenery and they were jam-packed into a small vase;
5)The roses we ordered were long stem roses - however what arrived in the arrangement were NOT long stemmed.
6) We saw the arrangement 3 days after it arrived at our mother's home - and the LEAVES on the greenery and roses were greenish brown; and the STEMS of the roses were blackish-brown.
Needless to say, the arrangement was VERY disappointing and so below expectations that a dead man looked more alive than the entire arrangement! 
03/22/12

Name : J.C.
Email : walker4@bellsouth.net
Name of the Delivering Florist : Lestor - Savannah
My Complaint : Have called Blooms Today 2 times. Awaiting a call from a supervisor regarding undelivered and late delivery orders. Have not heard from anyone in 4 days.
We have been regular customers this year and last year. However, Blooms Today has lost our business!
03/19/12

Name : Dee Ray
Email : theraymob@aol.com
Name of the Delivering Florist : THey never bother calling a florist
My Complaint : I became a bloomsrewards member for 9.99 in order to get discounted flowers from bloomstoday. I ordered three times from blooms today and ALL three times they were not either delivered at all because blooms today did not even bother placing the order(I know this for a fact because blooms today in fact gave me the phone number of the florist they blamed, which come to find out, blooms today never called to place the order). The last time I ordered, I ordered the flowers seven days in advance to avoid problems and I received a restricted call from blooms today stating that the florist couldn't deliver at all. All three times they called me to let me know about non delivery, was at closing time of the florists so nothing could be done about it. Based on my experience with blooms today, I will not be using them at all ever again and have since cancelled my membership.
03/15/12

Name : Mary Valimont
Email : Maryvalimont@gmail.com
Name of the Delivering Florist : blooms today
My Complaint : Supposed to deliver around 5pm so granddaughter on her 18th B.D. Could be surprised to get Flowers and H.18th B. Balloon..Came before noon when she was not there. Mom fortunately home from work. No balloon delivered. I called to complain.An older sounding man said could do nothing. I said they could go deliver the balloon(paid for).He said couldn't but would take off bill. He said could take flowers off bill,too and go take the flowers back from her. Very nasty and sarcastic. Imagine taking my G.D.'s flowers from her on her B.D.She has also not been well many yr..Just wanted to cheer her up.
03/15/12

Name : Angela Herrin
Email : adjaherrin@yahoo.com
Name of the Delivering Florist : Blooms Today
My Complaint : I ordered Flowers on Monday that were supposed to be delivered tuesday by 5:00. The order never showed up. I called Wednesday morning and was told that they apologized and would send it out again but they had to charge my credit card again but i would also see a credit in my bank for the previous transaction since they had to create a new order. WRONG!!! The order never showed up again Wednesday. I called my bank Thursday and sure enough the money came out again TWICE MORE (three times now) and there is no pending credit as well as NO FLOWER DELIVERY. When I called Blooms today again thursday morning I was told that they do not sell the arrangement i picked from the website and they were having a hard time finding a florist to make it. WTF???? Why do you have it then? I am furious. The lady wanted me to pay again and i said no. She could not guarantee that i would have a delivery then. So now i am out 3 payments and no guarantee of a flower arrangement. I am furious. I
want all of this money credited back to my account. I have had it. This is the biggest scam i have ever seen in my entire life. 
03/14/12

Name : Chib B. Banyong
Email : hccybor@gmail.com
Name of the Delivering Florist : the one in LODI, California
My Complaint : AVOID ordering from BLOOMSTODAY.COM. They did not send the right product shown on their website when I ordered a basket of flowers for an ailing lady. The website shows a basket of beautiful flowers with a bear dressed up as a doctor completed with a stethoscope and a gown. What a shock to see the picture posted by the receiver of this basket on her FB showing a NAKED bear sitting in a basket of flowers. So embarrassed to boast with her that she would get what I saw on the site. 
03/13/12

Name : Debbie Wescoat
Email : dwestcoat@lodestar-group.com
Name of the Delivering Florist : Blooms Today
My Complaint : I ordered some flowers, they confirmed my order, then sent an email telling me they had canceled my order.I call and they were suppose to refund my account. They refunded some but not all. They took $9.99 more out of my account the following month. I called on March 12, 2012 and they said they would refund my account the 2 x $9.99 the following day. Instead of refunding my account they took another $35.oo out of my account. I have filed a fruad charge on them. This is nothing a but a scam, do not order anything from them.
03/13/12

Name : Max Kabrich
Email : mkabrich@gmail.com
Name of the Delivering Florist : 
My Complaint : They keep charging me $10 a month for nothing...I can't get it to stop. It's infuriating.
03/13/12

Name : Jeff Lindsay
Email : jtjtlindsay@gmail.com
Name of the Delivering Florist : 
My Complaint : Ordered flowers Thursday am expecting delivery Thursday. Customer service called Thursday late afternoon informing me delivery could not be made and requested approval for Friday. Delivery was never made and I was not notified.
I will never use BloomsToday again and they can have their $10 certificate back. 
03/11/12

Name : Jeanne rourke
Email : Jeannerourke@gmail.com
Name of the Delivering Florist : Dont know
My Complaint : I ordered flowers on Friday morning to be delivered Sunday ( they listed Sunday as a delivery date). At 4:30 pm on Sunday, I get a message that they don't deliver on Sunday so they cancelled my order. This was a special occasion and would have had them sent Sat. If I would have known. Very poor service and will never use them again. Jeanne Rourke
03/11/12

Name : Carrie
Email : Ctucker44@aol.com
Name of the Delivering Florist : Bloom today
My Complaint : I ordered an arrangement to be delivered to my mom for her birthday, she NEVER got it. I called the next day on my lunch, the lady apologized and told me it would be taken care of and take off the $9.00 that I paid for quick delivery, since being a school and money off of the total order. She would get back with me when the order was complete. Later that day after I got off work, all I had was a $10 off my next order. I called again. The gentleman I spoke with this time, had no idea what happened either and nothing posted about my conversation with the woman earlier in the day. He apologized and I requested a full refund...he said it could take up to 5 days for my refund, I'm still waiting. It took them less then an hour to charge me for the flowers but 5 days to return my money for an order that never happened, I'm wondering if this site is even legitimate. Be careful.
03/11/12

Name : Bonita
Email : hobbs.jeff@comcast.net
Name of the Delivering Florist : None
My Complaint : I ordered flowers for my daughter in law. athey charged me for the flowers then emailed me and said they could not deliver flowers because they had no one to deliver them, Then i found out they were charging me 9.99 a month without my authorization, Still trying to get it canceled. Very Angry!!!!!!!!!!!!!!!!!!!!!!!!!!!
03/07/12

Name : Nancy Hill
Email : hillna98@hotmail.com
Name of the Delivering Florist : 
My Complaint : My complaint was quickly attended, and they gave me a percentage off of my bill. Thank you, I will probably use them again, but if twice burned...
03/06/12

Name : Erik Keith
Email : eskcsg@gmail.com
Name of the Delivering Florist : 
My Complaint : I rarely send any feedback, but my experience with Blooms Today was such a disappointing experience, I felt it was warranted. My order, which was set to be delivered for our second anniversary, was never delivered. After work, I had to go purchase flowers to calm down a very upset girlfriend who was up in arms because I had "not sent anything". I spoke with their "customer service" on Friday, and they told me they would "look into the issue and call me back." I was never called back Friday, Saturday, Sunday, Monday or Today. I tried calling customer service over the weekend to see what had happened, but their customer service lines are open for just a very small window. Even on the weekdays, I would expect a company like this to have much more focus on quality customer service. 
Finally, I got through to customer service today (5 days after not hearing anything from Bloom Today) and talked with customer service again to explain the situation. The representative would not put me through to a manager at my request, which upset me even more as I wanted my experience to be shared with management. The employee apologized and offered to reschedule the delivery. Seeing as I ordered these flowers for a special occasion, this does me no good, and I'm certainly not about to pay for it. 
I did just receive a template apology email. Gee, thanks.. Good to see Bloom Today go out of your way to compensate me with $10 off for botching my anniversary order.. What a joke. 
03/05/12

Name : Jana Mims
Email : ms_ampm@yahoo.com
Name of the Delivering Florist : 
My Complaint : Ordered flowers from Blooms today at 10:45 am to be delivered today before 5pm. Received an email at 4:29pm stating that my order couldn't be delivered and has been cancelled but I have to wait 5-7 days for my refund....really!?
03/05/12

Name : Linda NIelson
Email : linnie909@aol.com
Name of the Delivering Florist : BloomsToday
My Complaint : SCAM! I ordered a bouquet of flowers because it said Free Delivery and $14.99 for a nice Bouquet, I should have known to good to be true! Long story short *
$82.00 later and no flowers!
03/05/12

Name : Nancy Hill
Email : hillna98@hotmail.com
Name of the Delivering Florist : ?
My Complaint : The delivery was on time, but the quality of the bouquet was not what I expected for nearly 80.00! It also pictured the bouquet in a glass vase with rope around it and inside of the base of the vase were beach stones (which is why I picked it out because my aunt loved to collect stones from the lake on which she lived). I was rather embarrassed at the size of the bouquet.
03/04/12

Name : Ashton
Email : LetItBe121@live.com
Name of the Delivering Florist : Bloomstoday
My Complaint : First, they fail to deliver my flowers on the day they're supposed to--and never would have known anything was wrong if I had not called because their computer said everything was fine. Then they offer to reschedule the delivery for the next day and provide a 10% discount only to call me a few hours later and tell me they can't deliver the flowers that day and need to reschedule. I could understand 1 missed delivery, but 2? They might want too look into another business as they are CRAP at delivering flowers!!!!
03/02/12

Name : Dorothy Bagsby
Email : dbagsby@hotmail.com
Name of the Delivering Florist : Bloomstoday.com
My Complaint : I order flower for my sister birthday from Bloomstoday and signed up for the Rewards Patinum Club to try for $9.99.
I called my sister and the flowers were never delivered and I received no email for or phone called.
There is no log in to trace the order or leave a message. I called the 1-800-371-6048 and got a recorder the office is closed.
This company is a rip off and scam...do not order from them.
03/01/12

Name : Kathleen Lucas
Email : katlucas@lycos.com
Name of the Delivering Florist : 
My Complaint : I spent a long time picking out just the right arrangement for my daughter who was having surgery in another state. I don't like sending flowers because you never know how they will arrive. So, I chose Blooms Today because of their "100% Money Back Guarantee" label. I choose an arrangement (Lotsa Love) of roses, daisies and carnations in a basket with chocolate and a little dr. bear because she is a nurse. When I saw the basket on Skype, I was surprised. The arrangement arrived with completely different flowers (no roses) with a large (not doctor bear) and no chocolate. When I called the phone number for customer service they said that IF they issued a refund, they would go and pick up the flowers. So, unless you are happy with any old flowers they choose or don't want them banging on the door of your sick loved one, don't count on any kind of "money back guarantee" and don't order from Blooms Today. 
03/01/12

Name : N.M. 
Email : jem52@juno.com
Name of the Delivering Florist : Austin, Tx,, Leeds, Al and Birmingham, Al
My Complaint : I ordered 3 Valentine selections for my daughters and daughter-in-law. They were all beautiful, fresh arrangements. No complaints here. I thought the purchase price was "too low to be true". Proved me wrong!!
02/29/12

Name : Rhonda Lovely
Email : rhonda_lovely@genpt.com
Name of the Delivering Florist : Do not know-they could not or would not tell me
My Complaint : I ordered flowers yesterday, 2/28/2012, around 11:00 am for my daughter who had surgery. They were to be delivered by 5:00pm that day. At 5:10 pm I called the 1-800 # to see what the status was because they were not delivered yet. I was informed that the florist would be calling my cell to let me know.the 1-800 # again. I was told they would call me back. 12:00 noon I received a call from Blooms today telling me that they could not be delivered until Friday March 2nd. I told them to keep them. They took the money out of my bank account but are now telling me I have to wait 25 days for my refund. This place is a JOKE. Worst customer satisfaction I have ever encountered. DO NOT patronize this company. I have never been so disappointed in a service in my life!
02/28/12

Name : Rachel Cotton
Email : rachel.cotton@tx.rr.com
Name of the Delivering Florist : 
My Complaint : We had a horrible experience. The customer service was so bad I cannot even write it down.
My aunt passed away and we ordered a heart shape wreath for me and my siblings for deliver before 5 pm the day of the viewing.
Not only did the flowers not make it but they refused to correct the problem and get the flowers there before the funeral.
Never use bloomstoday.com - if you want flowers delivered in a timely manner - pick ANY other florist you can find.
02/25/12

Name : Sandi Leeling
Email : sandileeling@aol.com
Name of the Delivering Florist : 
My Complaint : When placing an online order you are 'automatically' enrolled in the "Blooms Reward" program. What you are not told up front is that $9.99 will be automatically deducted from the credit card used to place the order. When you try to cancel this membership you are shuttled to several different phone numbers and placed on indefinite hold with their numbing message playing over and over in your ear. I have been online and on phone hold for over an hour now and still have not successfully cancelled my "membership" that I never wanted in the first place.
02/25/12

Name : Nyrma Hyand
Email : 
Name of the Delivering Florist : 
My Complaint : I order flower for New Year and I got trap in this company charging my debit card for months I tried to call and cancel and i waited on the phone for 30 mins. All I need is for someone to GIVE ME BACK THE MONEY that they took form me. They are crooks
02/25/12

Name : YESENIA N. FERRER
Email : ynferrer@hotmail.com
Name of the Delivering Florist : 
My Complaint : Most HORRIBLE florist experience ever!!!! 
My Complaint : I ordered flowers and ever since I have had nothing but headaches from this order. I tried numerous times to cancel my Blooms Today recurring charges, but they told me I had to call after a certain date and then they had a separate cancellation number with limited hours and I could never get through to them, so I continue getting charged for $9.99 unauthorized charges Every time I tried to call the number, it said the mailbox was full and could not take calls. After calling my credit card company, they gave me a different number to try to call. That number said you had to enter your pin number. Several days later I finally got through and the person who answered said that I had received the wrong number. I called again and he said the same thing. This is a SCAM!!! PLEASE DO NOT BUY FROM BLOOMS TODAY!!! Flowers that were $20.00 online I ended up paying more than $50.00...NEVER AGAIN!!!! ALL THE COMMENTS HERE ARE NEGATIVE!!!
02/24/12

Name : Janie Cuddy
Email : janiecuddy@yahoo.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers for my Aunt's funeral and ever since I have had nothing but headaches from this order. I tried numerous times to cancel my Blooms Today recurring charges, but they told me I had to call after a certain date and then they had a separate cancellation number with limited hours and I could never get through to them, so was charged $9.99 for an additional three months. I started receiving unauthorized charges from ID Worldwide for $14.99 on four separate dates totaling $59.96. Every time I tried to call the number, it said the mailbox was full and could not take calls. After calling my credit card company, they gave me a different number to try to call. That number said you had to enter your pin number. Several days later I finally got through and the person who answered said that I had received the wrong number. I called again and he said the same thing. He said he was a locksmith and I told him they had been charging my account every month, so he
said I had to call them back in the morning. I told him that I received a recording before they transferred me to him and it said it was 24 hour service, but he said he couldn't help me and hung up. I googled the company name and saw all the scams reports and complaints and everyone tied it to their order with Blooms Today. When I called Blooms Today I was put on hold for thirty minutes. I ended up paying almost $200 for flowers that were disappointing at the cheaper price that I supposedly paid, let alone all the additional charges, time, and stress it has caused. They should be reported and charges filed against both Blooms Today and ID Worldwide company. Everyone should be warned about this scam and their deceptive business practices.  
02/24/12

Name : MYRTLE ROLLINS
Email : rollinsmyrtle@ymail.com
Name of the Delivering Florist : clover sc
My Complaint : I BELIEVE KNOW ONE READS THESE COMMENTS,I HAVE CALLED A FEW TIMES,I HAVE LEFT COMMENTS,ABOUT MY REFUND,AND HAVE GOTTEN NO WERE,CAN YOU PLEASE LET ME KNOW WHY?
MYRTLE ROLLINS
02/23/12

Name : Patty
Email : tobefit10@yahoo.com
Name of the Delivering Florist : 
My Complaint : 
Where should I start....
Feb. 9th
Called Blooms Today and placed a Valentine flower order for my son. 12 pink long stem roses w/ 2 mylar balloons.
(money came out of checking account ...for both flowers and membership)
Feb14th
She gets flowers and sends me a picture. She was so excited. When I looked at the picture, it was not what I ordered. I was disappointed....BUT she was HAPPY.  
Feb 15th
Called Blooms Today because I was not 100% satisified with what had taken place. My son had asked for PINK and i bought PINK, but RED was delivered.
the lady was sorry and said she could resend or give me a credit for the mistake. I said no to the resend I didnt wont to ruin her surprize and she was happy, so I choose credit, thinking she has a birthday coming up and I will send pink then.
Feb 15th later
I get a call from the girls mother wanting to know what was going on...they had just picked up her flowers. I was in shock. I was never told anything of that nature per my phone conversation. So in a panic to try to replace the flowers, I called back to place another order. At this point I am getting word shes in tears!
MONEY for 2nd set taken out of my checking account .(for both flowers and membership)
Feb 16th 5:30 pm
She sends a pic of the flowers...she is so mad at the whole sistation, she wont talk to me. And let me say that once again...THE FLOWERS WHERE WRONG! But hell would freeze over before I called to say such.
Feb21st
She thinks I told them to pick up flowers and redeliver. and looking at the pictures you went from bad to worst.
Still no credit in my checking account.
So I ask...looking at the dates, as of today you have taken out 178.72 and I would like to know when I am going to get reinburst for the 1st wrong set...84.74
As for the second set a lesson learned.
FACT
some people have to budget gifts. I believe that making someone wait because you cant get there credit processed as fast as you can withdraw there funds is a TACKY way to run any business.
I look at how much of my money you have withdrawn and then I look at the fact you still didn't deliver what I had picked out. VERY DISAPPOINTING!
02/22/12

Name : maralin fredericks
Email : jfredericks@sbcglobal.net
Name of the Delivering Florist : 
My Complaint : blooms today did not deliver the flowers on the day promised and did not bother to call til 4:00 p.m. the day of delivery. I also had to call the company back because the person who called never spoke on the phone after I amswered the phone. Then when I called and found out the problem they offered me a lousy $6.00 off whoopie I will never use them again and I suggest you would save yourself the headache in a word they suck
02/22/12

Name : tina
Email : tina.l.snyder@store.lowes.com
Name of the Delivering Florist : 
My Complaint : my complaint is that nowhere in the hours that you are shopping for flowers does it say prices only good if you join our club.this should be on page one,people have loved ones they are shopping for,passed away loved ones and after finding the perfect arranngement then whammo you have to join a club,get real people..
02/22/12

Name : Stephen 
Email : mr.perello@gmail.com
Name of the Delivering Florist : wasn't given
My Complaint : My order was cancelled by bloomstoday at 3:00pm on Valentine's Day. Puting me in a position to have to go find a florist at 4pm in downtown Austin traffic, when also trying to catch a business flight at 6pm. Now it is February 22nd and I still have not seen the money refunded to my card. Most horrible online florist experience ever.
02/21/12

Name : Andone
Email : andone04@yahoo.com
Name of the Delivering Florist : Timp Valley Florist
My Complaint : They are a total SCAM!!! I ordered a flower bouquet for my sister on the 8th to be delivered on the 10th. That order wasn't delivered and I had to call my sister to see (Blooms Today never called me) and she said nothing was delivered. So I had to call them to see what was going on. They said that they wouldn't be able to deliver until the 15th (her birthday was on the 9th, so a little frustrating) but I still kept the order. Then on the 15th I called her to see if she got it, and she never did. So I had to call the company back and ask what was going on. They said the order was cancelled because the florist didn't have the flowers I wanted. So I reordered (third order) a different bouquet of flowers, to be delivered asap (the soonest was the 20th, now almost 2 weeks after her birthday). So they finally called me yesterday (the 20th), but I was unable to answer, so i called them that night and they were closed. So i called them back today (21st) and they said that
since I didn't call back my order was cancelled. So I asked why they just cancelled it, with just one phone call and not actually talking to me. They (John) at customer service said that this order will never be delivered! I was taken aback and asked why? He said no florist will deliver it and that's it. He was EXTREMELY RUDE on the phone so I asked to speak to a supervisor and he said "I am, What do you want'', I said wanted my flowers delivered and he said "It's not going to happen, no florist will take the order", then I was upset and asked why they never told this before in the first place and he had no answer and was very short with me. I called him a prick and then he called me a bitch and hung up. So I called back and reported him and the lady said that they COULD deliver my flowers, it would just need to be a different bouquet (again). But I said never mind, just make sure I get the refund (as of right now, I only have had one refund out of the three orders, so hopefully I
will get the other two.) All in all, my experience with Blooms today was HORRIBLE, I guess I should have learned my lesson when they never called me the first time the flowers were not delivered. DO NOT ORDER FROM THIS COMPANY, THEY ARE SCAMMERS!!!!
02/21/12

Name : benjamin gillette
Email : 
Name of the Delivering Florist : 
My Complaint : I ordered flowers to be delivered to my girlfriends work on valentines day. They were not delivered and they did not even bother to call and say they could not deliver them until 7pm that night. They of course had already debited my card for the amount and was promised a refund within 3 to 5 days which I never recevied. DO NOT EVER USE THIS FLORIST!
02/21/12

Name : Parnell Singleton
Email : ParParSing@Aol.com
Name of the Delivering Florist : No
My Complaint : Flowers were suppose to be delivered on valentines day and were not.Company said that they called but did not .I was credited for service ,but they showed no compassion what so ever.I felt that they should hav offered free service because of their mistake.I will neve do business with them again and will tell everyone I know to do the same
02/21/12

Name : Louis W
Email : whittaker.lou@gmail.com
Name of the Delivering Florist : 
My Complaint : Ordered roses to be delivered on Valentines day.
they did not arrive as promised I was offered a refund credited to my card to wish I never received.
I am very angry.
02/20/12

Name : Francine Smarrelli
Email : franitony@hotmail.com
Name of the Delivering Florist : 
My Complaint : I ordered a birthday "cake" for my mother-in-laws birthday on February 16th I was billed and yet the flowers were not delivered.. forget being there for her birthday, they never came at all.
Francine Smarrelli
02/20/12

Name : myrtle e rollins
Email : rollinsmyrtle@ymail.com
Name of the Delivering Florist : clover sc
My Complaint : the flowers that i order for my brother,they were chea0p,looked dead and like a yellow,i was very unhappy with this order,i paid alot for flowers ,that was not a happy or pretty look,thank yu
myrtle
02/20/12

Name : David reese
Email : Dareese01@comcast.net
Name of the Delivering Florist : 
My Complaint : Do not use blooms today. They have screwed up two times now on me. Flowers never got delivered and still waiting on refund. DO NOT USE BLOOMS TODAY. 
02/19/12

Name : Adam Burbary
Email : akb@gamesetmatchinc.com
Name of the Delivering Florist : 
My Complaint : Did not deliver on Valentine's Day and shut off phones at sales & customer service to fill orders, but was not available to correct delivery date. Would not let cancel rewards membership. 2 hours on phone after and rejected email later still not solved. They don't care.
02/18/12

Name : Reginald Hampton---- Order Number 96993781
Email : brothagrim2011@gmail.com
Name of the Delivering Florist : Order Number 96993781
My Complaint : I guess I am one of the victims like everyone else to "THIS FALSE ADVERTISMENT SCAM" by Bloomstoday.com! I placed an order for my wife on Valentines Day. Naturally they placed the order and withdrew their funds right then. Well on Valentines Day I get an e-mail saying that my order was cancelled. So I called there customer service line and what did I get "Sorry We Are Currently Closed at This Time"! So I waited until the following day and called back in to see why did they take it upon themselves to cancel the order without contacting me to approve of this or to set up another arrangement to be sent out. Rep told me that they tried to call me on numerous occasions. At that time I told the CSR that that was a bold face LIE because I keep my cell on me at all time and that it is never turned off! CSR made notes into the account for a Supervisor to give me a call back. Which one did and as I stated to her that Bloomstoday should take responsibility for there mistake on
placing the order if they were not going to be able to fulfill it! Supervisor Pricilla told me well the only thing that I can do for you is to give you a discount on a future order! I informed her that NO I think you all should send out the original arrangement to my wife free of charge to the customer. As we all know I got a BIG FAT NO! An just like the rest of you all on here. It has been over 7 days and I have yet to get a full refund. So I say to anyone out there in cyber space to please take the time out to read these complaints and also tell a friend to NEVER USE BLOOMSTODAY! They are not a Company to stand behind there Word or Work!
02/18/12

Name : rob clark

Email : rabbiglide@yahoo.com
Name of the Delivering Florist : 
My Complaint : after ordering flowers 2 months ago, I was charged for membership,and after taking care of this-mistake! now they debited my account 9.99 for who knows what? never again will i buy flowers again from these people! its an ongoing nightmare-and a hassle trying to reach them to stop taking my money!

02/17/12
Name : TERESA OBERRY
Email : TOBERRY@TAMPABAY.RR.COM
Name of the Delivering Florist : 
My Complaint : I ORDERED A FUNERAL SPRAY IN JANUARY 2012 FOR DELIVERY ON VALENTINE'S DAY FOR MY DECEASED MOTHER NEVER GOT ON VALENTINE'S DAY ALSO ORDERED FLOWERS FOR MY SISTERS WHICH IS 4 ONE GOT A BASKET THAT I DID NOT ORDER 1 NEVER GOT HERS ALSO SENT FLOWERS TO TWO COUSINS 1 IN ALABAMA 1 IN SOUTH CAROLINA ONE IN ALABAMA NEVER GOT HERS ONE IN S.C. I HAD TO ORDER MORE EXPENSIVE BASKET OR THEY WOULD NOT DELIVER ALSO 1 SISTER I HAD TO ORDER MORE EXPENSIVE BASKET OR THEY WOULD NOT DELIVER HERE IT IS FRIDAY 2-17-2012 7:00 PM STILL HAVE NOT GOT FUNERAL SPRAY I FEEL VERY HARD AT BLOOMS TODAY.




02/17/12
Name : MATTHEW RENNIE
Email : mdrmisc@bellsouth.net
Name of the Delivering Florist : NA - ORDER # 96981861
My Complaint : Order canceled 5 min after placing online. 7 days no credit. Called spoke to customer service rep and was informed cancelation conf. email had been sent. Nothing in inbox or spam. 
Called back again, after explaining to a new cust. service rep she asked if i was calling to confirm delivery, I said if you listen i just explained situation and was asking for email confirmation of a cancellation from 7 days before. I was hung up on. I called again to speak to a supervisor and was refused saying no one avail and they would contact me.I don't know if you have ability to track incoming calls but it was an incoming? If so this was at approx. 4:35pm CST on 2/17/12 from 615-823-3675. This cust. service rep needs to be fired.
Regards
Matthew Rennie - ORDER # 96981861

02/17/12
Name : debbie tarlton
Email : dtarlton248@gmail.com
Name of the Delivering Florist : 
My Complaint : My complaint is, my flowers were not delivered to my granddaughter; therefore ruining both of our Valentine's day..your rep, Harry, tried to charge me again to re-deliver, with a percentage off. Harry told me that the reason that the flowers were not delivered was that the florists had to "re-up". Are you kidding me? I WILL be reporting you to the BBB and hope nobody else, like your looooooog list of unsatisfied customers will EVER have to apoligize to a loved one again, as I had to with mine..You people suck!


02/17/12
Name : skm
Email : 
Name of the Delivering Florist : Order was not placed
My Complaint : BloomsToday is a scam company! DO NOT USE THIS COMPANY! They allegedly placed an order with a local florist and BloomsToday cancelled my order at 4:35pm on the day it should have been delivered, even though the order had been placed three days prior.



02/17/12
Name : R.Smith
Email : 
Name of the Delivering Florist : None-Order was not placed with local florist
My Complaint : My husband ordered flowers for me for Valentine's Day and was a little miffed when he realized they did not get delivered. Dealing with the CS rep at Bloomstoday is a lesson in futility. The person I spoke with admitted that his order had never been placed but his credit card was charged for the full amount. I got the same run-around about the refund as some of you have had. I have filed a fraud complaint with my bank as the bank can see that a refund has not been issued - 4 days later - even though the CS rep has told both me and my husband that it was processed. Call your bank and ask because I am sure you are going to get the same answer I did. My bank has refunded our money and they are dealing with Bloomstoday instead of us having to waste any more of our time.
02/17/12

Name : WJD
Email : dixonw40@att.net
Name of the Delivering Florist : UNKNOWN
My Complaint : My sister's birthday happens to be on Valentine's day. However, this company never delivered my ordered. What a bomber. I called and they claimed that there were quite a few of computer glitches of delivery and mine happened to be one of them. Why didn't she just say that they did not have enough people to deliver those orders. She did not offer a free delivery or any major discounts. I never received any type of email stating theat my order was undeliverable. But, you charged my card. You should never charge anyone's card unless the service has been delivered successfully.
SHAME ON YOU BLOOMSTODAY!!!
02/16/12

Name : Derek
Email : 
Name of the Delivering Florist : Unknown
My Complaint : I ordered Valentine's Day flowers around 10:30 on 2/13 for deliver on 2/14. Flowers never arrived and I received en email around 8:30 PM saying "Blooms Today is unable to deliver the order as requested. This order has been cancelled and a full credit is being issued. We apologize for any inconvenience this has caused."
What a total FAIL! They need to show a better understanding of thier capacity to take orders, or give some kind of alert on their website if there is a possibility of delays/cancellations occuring.
I had an even worse experience with Teleflora the year before. I'm never using a floral delivery service web site again. I'll be going to the local florist directly. I recommend everyone else do the same.  
02/15/12

Name : angela
Email : nero33@cox.net
Name of the Delivering Florist : Simply Beautiful Flowers and Events
My Complaint : Ordered flowers online from BloomsToday on Feb 14 2012 to be delivered to family in Texas for the birth of a new baby. Called florist that was (# given by BloomSToday rep) and the florist said they stopped filling orders on the 13th?? That when they started looking @ their fax the only were filling orders that were coming in on the 15th?? Very rude person there. Will be reporting them to BBB.. 
02/15/12

Name : Martiano Handy
Email : rockinusa4545@gmail.com
Name of the Delivering Florist : 
My Complaint : Agian blooms today let me down for the second day in a row. Valentines day and day after.After I called to complain the customer care rep. asked I call the florist,and I wasnt surprised to know the flowers were not even ordered..Mind you I placed order at 7:30 am and got the info from florist.At 4pm ..So I called to cancell membership,and Im forced to wait 24 day,,,Wow!!this is not right..Now Im being asked to try other offers..If this the sevice your organization provides what makes you think Id like to try other services??Im sure these complaints fall on deaf ears...
02/15/12
Name : Mr. R. Smith
Email : rsmith15@uh.edu
Name of the Delivering Florist : No florist ever delivered my order...
My Complaint : mhuginkiss@aol.com is telling you all the truth. BLOOMSTODAY failed to DELIVER the Valentines Day flowers I ordered on 2-13-12 as well! The worst part for me is that they left a message on my answering machine, after Noon on Valentines day!!!, indicating the they would be unable to fulfill my order. In short...my flowers were never delivered either! PLEASE....DO NOT ORDER FROM THIS COMPANY!!!! + the 1-800 number is the only way to reach them...when you finally can get through to them.
02/15/12
Name : groger
Email : grogers16@aol.com
Name of the Delivering Florist : Flowers from the heart
My Complaint : This is in response to the non-delivery of my Valentine flowers on Valentine‚s Day. I got your „routine‰ sincere email „apologizing", for not meeting my expectations‰. I was certainly misguided in believing that as a preferred customer who has used Blooms in the past, and the fact that I ordered the flowers on 2/8/12, I could expect the flowers to be delivered at some point on Tuesday. I also understand from the customer service person I spoke to today, that the reason for the non-delivery was that the florists ran out of flowers due to the volume of last minute orders. I can only conclude that these persons, who ordered the last minute, took precedence over mine, which shows the cavalier and unprofessionalism of your internet company. Pls be advised that I am not interested in the jaw-dropping 10% discount on any future orders, since I will never use Blooms again. The only satisfaction I will receive, however, is that I do work in a large office, and I will
apprise everyone I can, to avoid ever using Blooms, since it is your typical unreliable internet company, and for them to go directly to the local florists. 
02/15/12
Name : Kevin McCarson
Email : kevinmccarson@rocketmail.com
Name of the Delivering Florist : Nobody
My Complaint : First, it is real sad that when you google blooms today you get a hit for the complaints. My complaint is simple. I ordered the flowers on 2/10/2012 at 1045AM, got a confirmation number and all is good. Next, email I received was on 2/14/2012 at 9:25PM telling me the order was canx. I gave my wife the web site and showed her the flowers so she atleast got to see what she didn't get. NO PHONE CALL ALL DAY, THANKS GUYS! You can bet everyone I know and on face book will know who NOT to order flowers from. What a loser of a company. It makes me wonder if the CEO or President knows about what is going on out here. Maybe they do and they just don't care. Oh, great, I get my 92.00 bucks back! Thanks for nothing!
02/14/12

Name : grace wang
Email : mommlm@yahoo.com
Name of the Delivering Florist : mr. & Mrs. Maw Lin Lee
My Complaint : i order an arrangement of Fields of Europe Romance for my friend in Seattle. she E mail me a photo of the flower delivered. it was not what i expected. problem:
1. the gerber daiseys were small.
2. rose are quite open, not much of shelf life.
3. less blooms as what is shown on the website.
please send me a refund. thank you
02/14/12
Name : paul taylor
Email : paul.taylor@ventyx.abb.com
Name of the Delivering Florist : 
My Complaint : first, the bait and switch method of the price
of flowers is plain deceitful. And, we asked
for confirmation that our flowers had arrived
for a dear friend's funeral, and did not receive
any word, which is very distressing, since we
were in another state and could not attend the
funeral.
02/14/12
Name : Myra 
Email : mhuginkiss@aol.com
Name of the Delivering Florist : Rosebud
My Complaint : BLOOMSTODAY failed to DELIVER the Valentines Day flowers I ordered a week before! The worst part after calling them day after valentines, they gave me the florists number! Why would I have to call the florist when the order was placed to them!?! In short...my flowers were never delivered! PLEASE....DO NOT ORDER FROM THIS COMPANY!!!!  
02/14/12
Name : Dennis Sinn
Email : denxungsin@yahoo.com
Name of the Delivering Florist : Day bouquet-Great
My Complaint : I ordered a day bouquet to have it delivered on Valentine's Day. They left me a message that my flower is not available on Valentine's day and call them back with a difference flower arrangements on a 800-520-0573. Blooms today not taking any phone call on Valentine's Day. My ordered never get delivered. This is the worst experience I encountered. No more blooms for me.  
02/14/12
Name : carmen Boga
Email : creyes1963@gmail.com
Name of the Delivering Florist : unknown NEVER RECEIVED 
My Complaint : First they charged an order and never delivered. Then you call the customer care number and file complaint, they advise they will refund, you then notice another charge on account from them and you call back and they block your number from their customer care dept. So i called from differnt number . I am awaiting for a refund of over 140.00 on a 48.99 order . I wish I would have read this board first . 
02/14/12
Name : larry sanders
Email : larrys1110@sbcglobal.net
Name of the Delivering Florist : The WoodlandsFlowers
My Complaint : The order from this florist was not delovered until after 3:00 PM on Valentines Day (almost understandable) BUT-- The flowers were not "arranged" but look like they were just thrown together!! Did not have a ribbon on the vase. And a ballon with "I Love You" on it was not provided. Altho Blooms Today did give me credit for the ballon and 30% off my order, it still does not make up for a poor Valentines Day gift to my loved one. It is the florist I am conplaing about and recommend Blooms Today not use them again.
02/14/12
Name : Khanh tran
Email : mail2khanh@gmail.com
Name of the Delivering Florist : 
My Complaint : They took my order and promissed delivery by Valentine. No flower had been delivered untill 7pm I got an email they canceled my order. I try to call many time just only the answering machine. No one give me a call. They ruined my Valentine. they are UNPROFESSIONAL I never met before. Next day they charge another $30 on my credit card. call in and wait dor an hour still waiting. Be aware people.
02/14/12
Name : maryann
Email : mmullin62@aol.com
Name of the Delivering Florist : flowers etc
My Complaint : I ORDER FLOWERS AND THEY WERE DEAD AND FOR THE MONEY GOT 4 ROSE AND THE FLORIST CALLED ME TO COME PICK THEM UP AND I HAVE TRYED TO CALL BLOOM TODAY AND NO ONE PICKS UP THE PHONE IT JUST RINGS WHAT CRAP I WILL NEVER ORDER FROM YOU GUYS AGAIN AND THE FLORIST TOLD ME TO CALL YOU 36.73 WHAT A WAST OF MONEY GET NICE FLOWERS FROM WALMART FOR LESS WONT MY MONEY BACK MARYANN MULLIN
02/14/12
Name : Paul
Email : 
Name of the Delivering Florist : 
My Complaint : didn't deliver on Valentines Day - enough said.
02/14/12
Name : Marie Evans
Email : 
Name of the Delivering Florist : 
My Complaint : Placed two orders for Flowers for Mother & Aunt
on 2/11 for delivery 2/12 as of 2/15 still not delivered. Called customer service and they tracked ordered and said local florist cancelled order.  
They could reorder and charged me again for flowers I already paid for on 2/11 and issue a credit for the 2nd charge 5-7 days later.
02/14/12
Name : Angel Justiniano
Email : penune@aol.com
Name of the Delivering Florist : 
My Complaint : My complaint: I am very upset that the flowers I ordered was for my 39th anniversary, that were never delivered, now this is after charging my credit card, now I have been trying to call "Blooms today.com to cancel this order and get a credit on my card, and all I get is a recording that the party I'm trying to reach is not available please call back,now I also realize that this company has no access on there web site for email, or to chat with someone when you have a problem or question, I don't understand how you can run a business like this, I must say they were prompt to charge my credit card, now all I'm trying to do is get back what is rightfully mine, which is my money, and they can keep whats rightfully theirs which is some flowers and candy. If anyone knows how to get in touch with "Blooms Today" please post or email me, I would hate to think that I am a victim of a scam .......  
02/14/12
Name : william chini
Email : billchini@yahoo.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers for my girlfriend for Valentines
day,they were ordered on Feb the 8th,that's 6 day's in advance.They were never delivered what a disappointment to my Girlfriend and to me,I will never use this service again.96974390
  Bill Chini
02/14/12
Name : Martiano Handy
Email : rockinusa4545@gmail.com
Name of the Delivering Florist : 
My Complaint : On Valetines day ,I ordered a romance boquetand was not delivered..Cancelation was sent but not recieved till7pm..So I wasnt evenable to get something personally,and the customer sevice was down too..Today I re-ordered the flowers and was over charged..The time before the wrong order was delivered..At what point should I trust this company to do the right job??When will the people I send the flowers to,actually see.how much I want to show my affection and for that matter this organization actually have my back....???!!!#3 Orders so far,and am a platinum rewards customer..Exactly,what does this membership do for me???!!!
02/14/12
Name : John Edwards
Email : dayloc@bellsouth.net
Name of the Delivering Florist : 
My Complaint : I order a valentines gift set to my wife and they never showed up or called. Im so disappointed, this is my first time shopping with bloomstoday and my last! 
02/14/12
Name : Jackie Stevensonw
Email : jackie.stevenson29@yahoo.com
Name of the Delivering Florist : George K. Walker in Winston Salem N.C.
My Complaint : I ordered a dozen roses early morning;tried calling hours later to check on the status of my order,couldn't locate anyone.The flowers weren't delivered and I received an email after 9 pm informing me of the cancellation of my order because it couldn't be delivered ,what a Valentine disappointment!! I will NEVER EVER use them again,had they contacted me earlier I could have made other arrangements! Bloom'stoday sucks!!!!
02/14/12
Name : Stacy Povlin
Email : stacypovlin1@gmail.com 
Name of the Delivering Florist : 
My Complaint : I was supposed to get flowers for Valentines Day 2012. :( They promised delivery by 5pm. I was the only one in my office that never got flowers because they never got delivered. My partner got the confirmation e-mail and a receipt for the credit card charged $90! But no flowers and when we tried to call about them, all we got was a automated message stating that all the deliveries were being processed and to call the next day with any problems. Well let me tell you not only are we calling the BBB, but we are telling everyone to STAY AWAY from this company. Regardless of what other people might say about their service, don't waste your time, money or emotions on this company. They spoiled my Valentines day and nothing they could do could make up for the disaster they created!!! 
02/14/12
Name : fabiola
Email : toussaintfab@yahoo.com
Name of the Delivering Florist : 
My Complaint : i place my oder since last they tooke the money out of my account,the delivry was suppose to be today @ 5pm when i call my mother she still dont have it,
02/14/12
Name : Patricia McNaull
Email : trishmcnaull@yahoo.com
Name of the Delivering Florist : 
My Complaint : I ordered Valentine's Day flowers for my mom, as she is alone and it is a hard day for her. I just spoke with her at 9 PM and Blooms Today did not deliver any flowers. The one way that I thought I could lift my mother's spirits today did not happen today because of this company. Additionally, I cannot reach anyone in the company by phone - they are not taking calls until tomorrow, and have been unable to find an email address. What a terrible way to do business.
02/14/12
Name : Mike
Email : dmw200855@yahoo.com
Name of the Delivering Florist : none
My Complaint : I like 43 others on ripoff .com did not get my flowers. The phone is not answered but my card was charged. I will take this to my local court and file it as a fraud. It being interstate, I do think it is a felony.
02/14/12
Name : Christine Ramirez
Email : CRamirez@odsyhealth.com
Name of the Delivering Florist : trutropic
My Complaint : this was my first time using Blooms today! I placed an order for Flowers a few weeks ago"s for Valentines, needless to say my Partner left at 6pm from work today! never received flowers! How dissapointing, especially on such a special day! I will not use them again. Thx bad exper
02/14/12
Name : angry person
Email : 
Name of the Delivering Florist : 
My Complaint : They double charged me and didn't deliver. Ruined my Valentines day.
02/14/12
Name : Devi
Email : 
Name of the Delivering Florist : BLOOMS TODAY 
My Complaint : I place an order for Blooming 12 premium red roses in red vase and sweet valentine cupcake balloons bouquet bunch for valentine day for my husband. He got some half dead red rose in a clear vase and NO balloons. The local florist was in Jacksonville, fl, there name is Happy Flowers and Gifts. I can't believe this is how they do business. I get better roses from Publix. Both of these company need to go out of business.  
02/14/12
Name : Jennifer R
Email : jenniferricheson1@yahoo.com
Name of the Delivering Florist : 
My Complaint : Ordered flowers on Bloomstoday.com at 7:30 this a.m. I recieved a confirmation for my flowers to be sent today (Valentine's Day) for my mom's anniversary/valentine's gift from my dad. I called to check on the status of my order and I get connected to a recording stating they are no long taking orders for valentine's day and all orders placed are scheduled for delivery. At 1:15pm I get a call that the flowers cannot be delivered today so they will be delivered tomorror. ARE YOU FREAKING KIDDING ME?!?!?! Tomorrow is not Valentine's Day, tomorrow is not their anniversary, and tomorrow I can get an outrageous arrangement for over $100 (which is what I paid today). Do not order from this company!! Go to YELP and read the reviews 63 BAD REVIEWS, I wish I would have researched them before I placed my order!
02/14/12
Name : Wes Christopher
Email : ten4wes@msn.com
Name of the Delivering Florist : Used the company's "800" number
My Complaint : Ordered a dozen long stemmed roses on 2/13/2013 for delivery on 2/13 or the latest 2/14-noon. It is now 5:15pm on 2/14 and no delivery and no word on status. The customer service lines are not taking telephone calls. Great thing about this episode is that during the order call they were quick to push and promote other services yet somehow they failed to take care of their main line of business. I will never use nor recommend this service again. 
02/14/12
Name : Irene Coleman
Email : ireneslegal@msn.com
Name of the Delivering Florist : 
My Complaint : NO FLOWER'S HAVE BEEN DELIVERED FOR V-DAY. Placed an order via phone and I should have checked the reviews first. I am truly dissappointed in Blooms Today and due to the horrid reviews - I have cancelled my credit card before they could make multiple charges on my card. Shame on companies like this.
02/14/12
Name : Paula
Email : paulad1213@gmail.com
Name of the Delivering Florist : www.BloomsToday.com
My Complaint : My husband tried to be nice and have flowers sent to me at work for Valkentine's Day. The order was placed and accepted with confirmation email at 8:25 am. At 1:54 he gets an email that states that the order is cancelled. and oh by the way we have charged your card $73.49!!!! The email further states that the charge will be returned to the card in 5-7 business days!!!! When he called to tell me, I tried to call the 800 number and they are not taking any calls.
THANKS YOU HAVE RUINED MY VALENTINE"S DAY!!! At least my husband tried. WHY WOULD YOU TAKE THE MONEY IF YOU CAN'T DELIVER AND THEN HOLD THE MONEY FOR 5-7 BUSINESS DAYS!!!!!!!!!!!!!!!!!!!
TERRIBLE CUSTOMER SERVICE!!!!
02/14/12
Name : rafael hernandez
Email : rafyraf61@yahoo.com
Name of the Delivering Florist : blooms today
My Complaint : My girlfriend hasnt recieved her flowers and it is 4:30pm, they have ruined my valentines day!!! I don't recomend this company, plus I call and can't get a hold of anyone!!!
02/14/12
Name : linda.odom
Email : linda.odom@daytonohio.gov
Name of the Delivering Florist : 
My Complaint : BEWARE!!!! THIS IS A VERY UNETHICAL COMPANY
I sent flowers from this site twice but this company is still putting charges on my account. There have been charges to my account for three months now. Whenever I try to contact this company no one answers the phone. I do not believe you actually save any money on this site. buyer beware!!! Look for the small print. I still haven't seen anything that would allow this company to keep charging me but they are and you cannot reach anyone to get an explanation!
02/14/12
Name : Tim
Email : groundbreaker00@gmail.com
Name of the Delivering Florist : 
My Complaint : CAUTION,CAUTION,CAUTION!!!I purchased flowers on this site which was not a problem, but i noticed a extra $9.99 per month every month charged to my credit card. I didn't notice this until sometime later. It is a sneaky charge to sign up to their rewards program. You won't find it anywhere, when you check out. They are not answering phones about this complaint and you can not cancel online. I had to cancel my credit card inorder to have charges stopped.
PLEASE, PLEASE DO NOT USE THIS COMPANY FOR ANY PURCHASES!!!!
02/14/12
Name : Alan
Email : algreenba@aol.com
Name of the Delivering Florist : 
My Complaint : I ordered my flowers for valentines day on 2/9/2012.
I never received any way to track the delivery
The flowers were not delivered as of 12:50pm on valentines day.
I wanted to check with the company on their customer service number and the message was all deliveries will be made basically and then disconnected
I realize that there are tons of deliveries to be made but to not be able to have a tracking number or someone to call to see if the flowers will be delivered is not right 
02/14/12
Name : Ronald Tibbs
Email : Tibbs.int.ext@verizon.net
Name of the Delivering Florist : exquisite occasions
My Complaint : We placed an order with blooms today on February 9, 2012 For a delivery for Monday February 13,2012. Well the flowers were never delivered. my order # is 96976858 and when I called exquisite occasions (the most unprofessional people you ever want to talk to) told me no one was home. This is a business and when I asked what time did the driver tried to make the delivery they did not know they also said their to busy to deal with this right. If this is the type of people you do business with, I rather not do business at all. please stop chargers to my card because no flowers were delivered I was just trying to make one of our seniors happy and not forgotten. Thanks you are batting a 1000
02/14/12
Name : Kerri Dison
Email : kerri.dison@yahoo.com
Name of the Delivering Florist : Bloomstoday
My Complaint : Bullshit,They can take my money but cant deleiver on this very speacial day!Then i have to wait 7 days to get my money back!!Then they over charged me 45.00 I will never use this com,again and will let all my friends know
02/14/12
Name : carlos Lopez
Email : carlos1108@verizon.net
Name of the Delivering Florist : 
My Complaint : special reguest to deliver flowers before 9:00 am 12:00 am flowers
not delivered.
  very unhappy with your service.
  Carlos P. Lopez
02/14/12
Name : 
Email : 
Name of the Delivering Florist : 
My Complaint : Absolutely horrible experience, placed an order a week in advance and was never delivered. Never recevied a call from them notifying me that the order was not to be delivered, had to check with receiptient. Called BloomsToday yesterday and they said that they will have to charge me for another delivery! This place is by far the worst floral service I have ever experienced. I have multiple order out for today and I'm trying to call to confirm that they will be delivered and I cannot get in touch with anyone. I'm beyond upset.
02/14/12
Name : nami khulusi
Email : shannon0815@verizon.net
Name of the Delivering Florist : iam not sure
My Complaint : my order 96981372 for 2/13 was never delivered &no phone call was made 2me .ihave been a customer for years.icant reach anyone with my PREFERRED CUSTOMER VIP line.9083096868
iam just disappionted &and will not order again 
02/14/12
Name : byron j
Email : onen@clear.net
Name of the Delivering Florist : just roses
My Complaint : my order was incomplete they offered a $10 discount on a $110 order they refused to re deliver as advertised the offer was a insult THIS COMPANY IS A BUNCH OF CROOKS do not do deal with them
02/14/12
Name : David Dain
Email : mrdaviddain@yahoo.com
Name of the Delivering Florist : 
My Complaint : I was charged $9.99 to join their club, which negated 33% of the coupon I used. I called to cancel the $9.99 charge, and they canceled the coupon, so I paid full price. They don't tell you that you're charged the $9.99 until after you have made the purchase, unless you read the "Terms and Conditions." Very deceptive.
02/14/12
Name : Eli Gabel-Frank
Email : elidgabel@gmail.com
Name of the Delivering Florist : 
My Complaint : I just ordered flowers and was told I have 50% off. Then once I have ordered they decided to charge me full price and give me 50% credit to get more. That is ridiculous.
Cant you make an honest living without tricking people. Isnt there a way to do that. I'd really appreciate a response and I would like my money back. You dont even give me an option to cancle my order.
Please stop stealing from people.
02/14/12
Name : christine Schotker
Email : cutie2thepie@yahoo.com
Name of the Delivering Florist : Telaflorist
My Complaint : I just feel really upset i can use my checking account, to order flowers i mean it's payment so why isn't it an option makes no sense seriously
02/14/12
Name : James Thompson
Email : jamesthompson@gmail.com
Name of the Delivering Florist : bloomstoday.com
My Complaint : deceptive pricing on web site. I want straightforward pricing when buy from a merchant I can't meet. hiding costs is just wrong. Buyer beware and guard your personal information. Where there is smoke there is a fire. Any good comments are probably from PR company trying to salvage they're reputation.  


02/13/12
Name : Tom
Email : Mullins.tom@gmail.com
Name of the Delivering Florist : 
My Complaint : Multiple charges to my card even after canceling my order. 


02/12/12
Name : sharon Colquhoun
Email : scolquhoun@comcast.net
Name of the Delivering Florist : 
My Complaint : Hi there, I have ordered several flower arrangements in the past week. one of the arrangements was delivered but was not what i ordered. the other order did not take off my for being $25.00 FOR BEING A MEMBER.having said that i have been very happy with the same day delivery, and the flowers so far have been lovely. I am still awaiting a new baby girl basket with pink stork, i am looking forward to seeing this. THANK YOU
Sharon 804 539 6295


02/09/12
Name : Ann
Email : Jadedlaw@aol.com
Name of the Delivering Florist : BloomsToday
My Complaint : I am extremely upset with the service that this company has provided. First, the cost of the flowers I purchased was misrepresented on the website because upon purchase the cost was twice as much as I was shown on the website. I did not see anything before I actually purchased to state that there were additional fees. Next thing I know there is money coming out of my account the following month. I called the first time got no one, second time I was told that I had to wait until the end of the month to make a cancel and the third time i was told to go on the website and take out some coupons before they cancel it. The last time I call the day they take the money out of my account and I am told I should have called the day before. I am sorry but I do not have time to keep track of dates for this company. They have a very unethical business plan and I do hope they are called out for these practices. I have had two deaths in my family since I baught those flowers the last
thing I need is to keep tract of their theif. I am supposed to be getting a call from the manager. To top it off, even with the money they are taking out of my account each month there is no real discount you are getting for anything on their website. Is a few coupons to local fast food resturants supposed to make of for the money they are scamming people. Uhhhh I cannot wait to get that phone call. 


02/09/12
Name : J G ibson
Email : jamiegibson109@yahoo.com
Name of the Delivering Florist : no
My Complaint : DO not give them a credit card number for BloomsToday well use it at will. You will play hell in geting them to stop. It took 3 months at $19.95 before they would,and they not give your money back. VERY BAD 


02/08/12
Name : lisa
Email : lisalisa0804@yahoo.com
Name of the Delivering Florist : Bloomstoday
My Complaint : I went to purchase flowers for my uncle funeral. It showed a price of $29.99 but when i tried to purchase it, it was $64.99. When I went to back space to see what happened the $29.99 price disappeared. Strange isn't it???????????


02/08/12
Name : Jeff
Email : jeff.dannenber@yahoo.com
Name of the Delivering Florist : ???
My Complaint : I placed and confirmed an order to be delivered the following day through Bloomstoday web site. The next morning I recieved a phone call confirming the name of the person recieving the flowers also being assured of delivery before 5 pm.Upon my arrival home at 5 pm checking my e mails I had a cancelation notice along with a refund notice,no explanation of why my order was canceled! after a long conversation with customer service I was told simply the order could not be filled because that arrangement was not available. Then I was told I could place another order for delivery another day. (WTF) The day I needed the flowers delivered was over.I believe this company brokers the orders out,I would highly recomend you deal with a florist that is responsible for the entire process.DO NOT USE THIS COMPANY!! 


02/07/12
Name : Diana D
Email : dianadd53@hotmail.com
Name of the Delivering Florist : 
My Complaint : I was absolutely applauded that BloomsToday would take an order from me on Sunday, 2/05/12, for a delivery on 2/06/12, at 10:00 A.M. PST for a Funeral Service that was held today at 11:00 A.M. PST, and then call at 11:03 A.M. PST to tell me that they couldn't fill the order. Naturally, I was not home at 11:03 so a message was left on our answering service. It was very important to have flowers at this service, therefore, to not be given enough notice to go to a local florist is not only poor customer service but it is disrespectful to the person who passed away. 
I put a call to BoomsToday to have a supervisor call me, and received a call back from Angela. I do not know if she is part of this "family owned" business or an employee, regardless she was very snippy, rude and actually lied to me saying she tried to call me to tell me that the order could not be filled before 10:00 A.M., the delivery time. She said "I just didn't leave a message the first time I called because it is our policy to actually talk to the customer." Now this is where the lie comes in...we did not leave home until 10:10 A.M. PST, therefore, even if she did try to call before the 11:03 A.M. message was 
left, it was still after the delivery time promised.  
This transaction has not only cost Blooms Today any future business I would have had but we will make sure all our family, friends and neighbors know how customers are treated by Blooms Today's customer service representative. Even if Angela is one of the "family" in this business, she shouldn't be in the position to talk to the customers. Her attitude right from the start was one of "that is how it was so what do you want?". 
Bottom line is if you want to make sure your flowers are delivered.....Do Not Use BloomsToday. 

02/06/12
Name : Constance Prue
Email : wprue@aol.com
Name of the Delivering Florist : unknown
My Complaint : I am getting charged 9.99/month for what? I am disputing this on my credit card. You are a bunch of low life scammers. My complaint is going to the CT Attorney General's office.

02/02/12
Name : Margaret
Email : sharethebliss@gmail.com
Name of the Delivering Florist : unknown
My Complaint : these people are professional scammers, hiding their extra charges in the fine print, and even charging on top of that without authorization. They obviously make millions with false advertising of their low rates, assuming that most people won't have the time or patience to dispute these little hits on their credit card charges. Don't ever buy from them, you will pay less and get much better service from teleflora or the other big companies who guarantee their service and don't hide their fees. 


02/02/12
Name : Terri
Email : tksmitti@aol.com
Name of the Delivering Florist : 
My Complaint : My 24 year old son used my bank card to order flowers from Bloomsworld, every month since we have been charged a fee of $9.99 for what - nobody knows!! And now we are finding that our account is being charged a $14.99 monthly fee from Worldwide Haymarket - what is this for?? We never authorized "Bloomsworld" or "Worldwide Haymarket" any purchase or agreement involving monthly deductions from our bank account!


01/30/12
Name : mike
Email : wakeflyboy@charter.net
Name of the Delivering Florist : 
My Complaint : Flower came, No complaints there. But, then the scam starts. I joined the blooms reward to get discount. And I called and cancelled it like i was supposed to. But..they signed me up for a Ad World wide identity theft that i did not agree to. And they were charging my credit card 14.99 amonth..............BEWARE.........BEWARE


01/28/12
Name : anna freeman
Email : earthann@optonline.net
Name of the Delivering Florist : 
My Complaint : order flowers 12/20/11 going to Tx...tried to
cancel rewards plan ... not able to...this is
another attempt...plan has no value to me....
order 96932399....CANCEL TODAY....l-28-12


01/24/12
Name : Carrie Thomas
Email : carrielynnthomas@juno.com
Name of the Delivering Florist : 
My Complaint : On January 23rd I ordered flowers to be delivered for a birthday that day. Only to recieve a phone call 7 hours later to tell me that they do not have a florist in that area that can put together the flowers I asked for. WHAT? How can you offer a service and then not do it? I put in the area code where the order would be delivered so why wasn't I told that those flowers weren't available when I ordered them? Of course I was notified way to late to order different flowers to be delivered. I send flowers every year to this person and was more than disapointed to have to call and say never mind I can't send your flowers this year. Happy Birthday! If you are in the business of delivering something that is time sensitive then you need to follow through. I wish I would have found this before I wasted my time trying to do business with your company! YOU NEED TO MAKE THIS RIGHT!


01/24/12
Name : Mick
Email : 
Name of the Delivering Florist : 
My Complaint : They charge you twice what you think you're going to pay by making a big receipt image and hiding the real charges in the small print. Then on top of that they charge you every month. If you call to cancel, they make you listen to adds endlessly, and then say they cant cancel your account for 21 days. It's a total scam.


01/24/12
Name : David
Email : davidgg72@comcast.net
Name of the Delivering Florist : n/a
My Complaint : Blooms Today accepted my order yesterday and did not tell me until today that they could not find a florist. Also, they said they cannot credit my account for 5 to 7 business days. Bull crap! They can sure take a payment immediately. If you can do that, you can credit my account immediately! I will never use them again.


01/23/12
Name : Thomas Gildea
Email : sparemetom@gmail.com
Name of the Delivering Florist : 
My Complaint : Purchased flowers that said they were on sale and found out that Blooms today authorized themselves to steal 9.99 a month from my checking account! Deceptive advertising to say the least! I went back to read the fine print and it says we will tell you the details of the sale after your order is placed. I have used Blooms before, but never again! I am reporting this deceptive practice too the NY and Florida Attorney Generals office!


01/20/12
Name : Tom O'Brien
Email : tomobrien25@gmail.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers through this scam program in Oct 2010. I signed up for an additional discount on my order for joining their club. Little did I know that they were going to whack me $9.99 a month for the rest of my life. Or until I noticed the unauthorized charge. They are scam artist and scum of the lowest form. DO NOT DO BUSINESS WITH THIS MERCHANT. 


01/18/12
Name : Robert
Email : bestedit24@aol.com
Name of the Delivering Florist : 
My Complaint : I Ordered some flowers to be delivered to someone for their Birthday, everything seemed fine until they called me about 1 hour before they were sopposed to be delivered and told me that they would not be able to make and deliver the flower arrangement at all.. they could not find a florist in the area that could do it! I had no time to get anything delivered and the person I was trying to have them sent to for their Birthday didnt get a present that day thanks to this company. If you need something delivered on time or delivered at all for that matter I would not reccomend using blooms today. 


01/18/12
Name : Julia Wojcik
Email : jcwojcik@atlanticbb.net
Name of the Delivering Florist : Don't know
My Complaint : Ordered flowers on Monday at 8:15 AM !/16/2012, Called to see if delivery was made found out they had incorrect address (flowers going to Johns Hopkins at Wolfe St and they had Wal St So they said they would deliver next morning. Called Tuesday at 4:10 PM not delivered this time excuse was they didn't have the flowers advertised Wanted to deliver then I said do it tomorrow AM Called and said they would deliver by 3PM, it's now Wednesday and I just called at 4:10Pm and still no flowers. I was very angry and cancelled the whole thing I will NEVER use them again.


01/18/12
Name : Alicia
Email : 
Name of the Delivering Florist : Blooms today
My Complaint : I AM OUTRAGED AT THIS TERRIBLE COMPANY! THEY THINK THAT THEY CAN JUST MAKE MISC CHARGES ON MY CREDIT CARD! NOT SO I AM CANCELLING MY CREDIT CARD!!!PLEASE SPREAD THE WORD ABOUT THIS SCAM'!!!!!!!!!!!!!!!!!!


01/17/12
Name : SANDY
Email : 
Name of the Delivering Florist : 
My Complaint : Sometimes it is good to go into complaint boards and post about good experiences because there is always TWO sides to every story. I have ordered flowers from BloomsToday website. I took advantage of the savings of 50% off and I did in fact read all the details of the discount page. It did tell me that I would be joining BloomsReward and that is 9.99 a month and that I can cancel it after 21 days and it had a phone number to call. They also sent me an email with my password and login information. The website also told me about Identity World Wide and that I would be getting it FREE for 21 days and that I can cancel it during the 21 days or will be charged 14.99. I also promptly got an email from them also. People spend so much time screaming and crying because they make a mistake or do not read what they are getting into and never own up to their inability to read and take the time to see what they are doing. It is so much easier to get on complaint board and curse
and complain when in fact the error is on their part and not the one of the merchant. I received a 40.00 credit directly to my credit card as a discount from Blooms Reward and I promptly canceled my member ship with Blooms Rewards after the 21 days like it required and before the next billing cycle. I already have an identity theft program so I called them after placing the order and was greeted with a friendly voice who only told me the benefits and asked if I wanted to get them before canceling. I said no so she canceled it for me. No questions asked. Money is never ever handed to us we always have to do something for it. Just like rebates you don't get them unless you fill out a form cut pieces of the box mail it out and wait for 6 to 8 weeks. So for all you cry babies out there. Please read before complaining. Make sure you know what you are complaining about and do not post misinformation because it really would be YOU that are lying


01/17/12
Name : Heather Centers
Email : hcenters01@aol.com
Name of the Delivering Florist : 
My Complaint : I HAD PURCHASED A ENTERTAINMENT BOOK AND THE COUPON FROM BLOOMS TODAY WAS FOR 50% OFF OR 20.00 OFF AND WITH NO SMALL PRINT .THE 50% YOU GET IF YOU SIGN UP FOR THERE REWARDS PROGRAM 9.99 A MTH WHICH I WAS NOT TOLD AND ITS COUPONS FROM ENTERTAINMENT WHICH I HAD PURCHASED FOR 30.00.THEY TOLD ME AFTER THEY HAD DEBIT MY ACCOUNT FOR THE 9.99 AND THEN IN 2 BUSINESS YOUR WILL CREDITED THE 50% OFF AND I WAS IRATE THEY SAID I COULD CANCEL BY THE 17TH OF THE MTH SO I CALLED TO CANCEL AND IT WAS NOT CANCEL AND WAS DEBITED FROM MY ACCOUNT FOR 3 MTHS I WILL NEVER ORDER FLOWERS FROM THERE AGAIN OR PURCHASE A ENTERTAINMENT BOOK EITHER THE COUPON I THOUGHT I COULD USE 50% WAS A JOKE .YEA U CAN IF YOU SIGN UP FOR A REWARDS PROGRAM THAT YOU GET THE SAME COUPONS U ALREADY HAVE IN YOUR BOOK AND ONLINE.



01/14/12
Name : Ray Birden
Email : rbirden@gmail.com
Name of the Delivering Florist : 
My Complaint : Ordered flowers for a funeral and now I have this recurring charge for identity theft protection. How dare you...you must have learned that trick from the Russians! We will fix you.


01/13/12
Name : Lance Moore
Email : lmoore2@nts-online.net
Name of the Delivering Florist : 
My Complaint : there were charges to my credit card there fraud the customer service was terrible to deal with they would not refund the money, so be very careful [ordering flowers from these people and you have a fraud charge from this company kiss your money good buy!!


01/13/12
Name : bonnie strause
Email : ladybo56@aol.com
Name of the Delivering Florist : 
My Complaint : Still waiting for a refund on an order placed and paid for then told they could not deliver thaqt was the 21st of december will bring legal action never purchase again from them and hope no one else does made several phone calls only to be told within 5-7 working days seems to me they cannot count


01/12/12
Name : nancy rivers
Email : MDGIANTFAN@COMCAST.NET`
Name of the Delivering Florist : na
My Complaint : Ordered flowers, received flowers: however, in fine print had to join rewards club. Charged $9.95 per month, but never received any rewards! Also, charged $14.99 per month from ID Worldwide for whatever. Tried to cancel, but could not -- Cancelled credit card!
Do not use BloomsToday -- they are not a good company.


01/09/12
Name : CLARA SMITH
Email : ESMITH9127@AOL.COM
Name of the Delivering Florist : 
My Complaint : THOUGHT I WAS GETTING A 50% OFF DEAL UNTIL I SAW THE INVOICE.TALKED WITH REPT. AND WAS TOLD THATI HAD TOHAVE AN ACCOUNT WITH THE. I IMEDIATELY SAID CANCELL. CHECKED MY BANK TO FIND OUT I HAD BEEN CHARGED FOR 4 OF THE SAME ORDER.. ALMOST 300.00. I NEEEEEEED MY MONEY NOW. HAVE NOT RECEIVED MY CANCELLATION YET. LEARNED A LESSON BAD FOR OTHER FLORIST'S BUSINESS

Name : CLARA SMITH
Email : ESMITH9127@AOL.COM
Name of the Delivering Florist : 
My Complaint : I WAS INTERESTED IN MAKING AN ORDER. IT APPEARED TO HAVE 50% OFF. WHEN I TOTALED IT , IT APPEARED TO BE TWICE AMOUNT AS ADVERTISED . I ENTERED THINKING THAT IT WAS HALF THE INVOICE, I WAS BRUTALLY SUPRISED. SO I CALLED THE COMPANY TO BE TOLD THAT I HAD TO HAVE AN ACCOUNT TO GET THE DEAL. I IMEDIATELY SAID CANCEL. WHEN I CHECKED THE BANK TO SEE IF IT HAD BEEN DEBITED, OH YEA 4 TIMES (4x). TRIED TO GET ASSISTANCE NO ANSWER. I DESPARTLY NEED THE 200.00 THEY DEDUCTED FROM MY ACCOUNT. I CALLED 2 MINUTES AFTER I SAW THE INVOICE, AND ORDER IS FOR 2 DAYS FROM TODAY. I WANT MY MONEY NOW


01/09/12
Name : eileen liles
Email : eliles02@yahoo.com
Name of the Delivering Florist :
My Complaint : Deceptive advertising, hidden charges, do not use this florist. Total rip-off


01/09/12
Name : JJ
Email : spoodles1@hotmail.com
Name of the Delivering Florist : not known
My Complaint : Never sent the flowers and when I tried to resend....the only offered a $5 discount. Then wanted me to give them all of my info again over the phone.....just cancelled. Now will be watching my account to make sure I get the refund they promised.


01/08/12
Name : Dawn
Email : bad2welsh@yahoo.com
Name of the Delivering Florist : 
My Complaint : They signed me up for identityworldwide without my authorization and I am getting a $14.99 charge monthly.


01/05/12
Name : leslie
Email : ldfowler27@aol.com
Name of the Delivering Florist : Blooms To go
My Complaint : I ordered flowers through Bloomstogo and was not aware I was going to be charged 9.99 a month for somthing I did not need or want. All I wanted was flowers sent to my mother. I called and discussed this several times with them and they are still taking money from my account and another withdraw from a worldwide for 14.99 and come to find out it is the same company. This is illegal! I would like reimbursed for the money they are taking. I now have to call the bank and put a STOP PAY in them. I will be seeking advice from my lawyer.


01/05/12
Name : Scott Anthony 
Email : Gq205@aol.com
Name of the Delivering Florist : 
My Complaint : i ordered flowers back in august, 
and then in October i started being charged $9.99 
did not see the charges till now, 
called to dispute, was told that i have been getting discounts for the last few months, 
today was the first email that i got from it 
would like this "membership" canceled and a refund for this un ordered and unused service 


01/05/12
Name : ml Bono
Email : 
Name of the Delivering Florist : 
My Complaint : They advertise one thing and provide a totally different service. What a scam! Extremely sneaky sales people. %50 rewards are a total crock of (you know what)! The rep says you have until such and such a time to cancel your reward program subscription, and then you check the home page and they don't allow cancellation for 21 days. Only the small print mentions that you are charged $9.99. It is not a trial period like you are led to believe.  
The sku # and flowers pictured are $29.99. After mentioning reward, rep states that comes with 2 mylar balloons. (which you pay for NOT part of any reward) Total comes to $75.00 ~who in their right mind in this economy would pay this for a mediocre arrangement. You get a $25.00 credit and pay for more than $20.00 in fees. ABSURD!!! Stop and Shop Floral does a better job. DO NOT BE SUCKERED like me. Used this company once, and once was TOO many!!!!!


01/04/12
Name : Lyn K.
Email : 
Name of the Delivering Florist : 
My Complaint : Flowers were to be sent to my parents on Dec.23,2011. They did not get them untilDec.27 and that was only after I called twice to see why they did not receive them. What they ended up getting was nothing like what we originally had ordered.Even though I got lots of appologies from the people I talked to,I wasn't even offered a reduced price.Ihaven't had problems in the past, but after this I will not use them again.


01/03/12
Name : Laura Regan
Email : 
Name of the Delivering Florist : 
My Complaint : If you really want flowers to be delivered DO NOT USE BloomsToday.com!!!!!!!!! Even if you recieve a conformation e-mail your flowers may not ever show up and no one will contact you to say their is a problem. Your loved ones that you sent flowers to will just think you didn't care. So if you are sending flowers for an important occasion do not use this company.  


12/31/12
Name : Ray LeCara
Email : MrLeCara@aol.com
Name of the Delivering Florist : 
My Complaint : Awful service! Placed order on 12/30, but order was never fulfilled. Called the following day to ensure delivery, even if it was a day late. Was told it would be fulfilled, but once again, no delivery. What's worse is that I wasn't even contacted so I could make alternate plans.  


12/31/11
Name : Alyssa McGinley
Email : amcginley10@winona.edu
Name of the Delivering Florist : 
My Complaint : I am very upset, I cancelled my account 2 months ago and am still being charged 14.99 a month!!! I am a college student and don't have that kind of money, I have checked and lost close to 100.00!! Not only will I never order from Bloom again, I will be sure to tell other people not to as well, and dont sign up for the promotions, its all a scam!!


12/29/11
Name : Mary Logan
Email : marylogan@windstream.net
Name of the Delivering Florist : 
My Complaint : I don't know who in the hell you think that you are charging my bank account without my permission but assure you that I am going to the police and my bank with this information. I had cancel my account months ago and I kept wondering why my account kept on having this balance of $14.99 on the statement. Now I know and I will be taking action. Thank you


12/28/11
Name : Caitlin Conner
Email : cac5641@psu.edu
Name of the Delivering Florist : 
My Complaint : I'm still being charged for nothing. The flowers I ordered were never delivered, and yet I'm still being charged monthly for RANDOM things.
12/27/11

Name : David Henry
Email : senorpigs@aol.com
Name of the Delivering Florist : 
My Complaint : Super big false ad's. 50% off is reflected throughout their ad's, same day delivery is their specialty, and only one place does it say find out how at checkout. I ordered on the phone, was told not same day delivery, then yes, within 3 hours. 35% discount for a $9 monthly fee. My god, don't get swallowed up in this scam. Even on the picture online it shows 50% off, no explanation. Talking to customer service, not much better. But then, I am kinda used to these tactics. No more flowers from me to anyone..big scam.

12/22/11
Name : Dana Brady
Email : travelingbradys@centurytel.net
Name of the Delivering Florist : order 96908294
My Complaint : Ordered online, was to be delivered 12/20, but was not. I was contacted & delivery was to be made the next day, 12/21, order was not received.
I have tried three times to call your 800 number to check on the order and was disconnected three times. I want to know if the order was ever delivered.
It would be nice to receive a confirmation that the order was delivered, for all orders.
Thank you.

12/21/11
Name : 
Email : 
Name of the Delivering Florist : 
My Complaint : I ORDERED FLOWERS FOR A SALESREP IN PAYSON, UTAH. I'M IN CALIFORNIA. "CHRISTMAS FLOWERS" WHAT I ORDERED ONLINE COULD NOT BE DONE BY A FLORIST IN UTAH, CAN THEY SUSTITUTE SOMETHING NICER, SURE.
SHE RECEIVED 2 ROSES, 2 DAISIES AND 2 LITTLE SOMETHING ELSE IN A VASE.THE ARRANGEMENT I ORDERED HAD AT LEAST 30 FLOWERS. I CALLED TO COMPLAIN AND THEY WANTED TO CHARGE MY CREDIT CARD AGAIN. OH THE COLORS SHE RECEIVED WERE PINK AND YELLOW. HOW DOES THIS SAY "MERRY CHRISTMAS" AND OR THANK YOU.

12/19/11
Name : John Duncan
Email : johnny5.slow@gmail.com
Name of the Delivering Florist : 
My Complaint : They fraudulently signed me up for a identity protection service.(identityworldwide.com)

12/19/11
Name : A K
Email : 
Name of the Delivering Florist : 
My Complaint : What a waste of time. Went to the site and thought great - 50% off my order. I had a bunch of people I wanted to send flowers to - so that seemed like a good option.  
After going through the process of writing my first card, entering the recipients address info, my credit card - at the very end they let you know - the discount is only for 1 set of flowers, and I need to join their monthly recurring billing program to join.  
Having already gone through the process I decided to just finalize and call back and cancel. ONly to find out I had to wait 15 days before I could cancel my membership. So now I'm still dealing with this thing, and am taking the time they've got me on hold to write this complaint. 
Manipulative marketing.
12/19/11
Name : B Foster
Email : B.foster1831@gmail.com
Name of the Delivering Florist : Blooms Today
My Complaint : I purchased flowers for my Grandmother funeral, they was suppose to b there 2 hrs before the funeral. Needless to say 15 mins after funeral starts a lady come running down the aisle with something looks like it was thrown together at the last min.. Flowers was falling off of it in front of my whol famiy. Then I had to cancel service with Identity Worldwide that I never heard of and now I have to change my cell phone number because I have all kinds of people calling me with all my info tellimg me I applied fo car loans, next day loans and god only knows what else, I'm about to have a lawyer consultation.

12/15/11
Name : 
Email : 
Name of the Delivering Florist : 
My Complaint : Blooms Today wasted my time with a trick of a 50% off price on an arrangement. This is a total mislead that I can't discover until I wasted filling in ALL the forms and credit (autofill NOT available). Unless I selected to opt into their gimmick, I didn't get the discount. The original price that I selected was CHANGED to double! STAY AWAY!

12/13/11
Name : Sandra Webster
Email : sandra.webster@delta.com
Name of the Delivering Florist : 
My Complaint : In November2011 I bought flowers from them at a discount. Unknowingly to me, they signed me up for "Blooms Rewards" program, for which they promptly began to charge me $9.99 monthly. Trying to cancel was a nightmare with unhelpful customer care personnel.  
In addition, absolutely unknowingly to me, they also signed me up for Identity Worldwide program, for which they charged $14.99 monthly, for 3 month, until I stopped the card.

12/12/11
Name : Wendy
Email : wpetric@yahoo.com
Name of the Delivering Florist : Bloomstoday.com
My Complaint : My friend ordered flowers to be sent to me on Saturday (plenty of time to get them delivered) and they never came. They boast 100% money back guarantee, but when they were called, they did not honor it. We were both very dissapointed. So much for customer service as well. Their website doesn't even have an email contact at corporate to go around their customer service people to let them know they have just been tweeted!  

12/10/11
Name : Frank Smith
Email : flilguy@yahoo.com
Name of the Delivering Florist : 
My Complaint : The website will not tell you what the total price will be until you enter your credit card info. A flower arrangement advertised for $19.99, will end up costing you over $57.00, after all the fees and charges are added on. You have to join a charge per month club to get the discounts, they claim you get %50 off and can use a $10 discount on shipping, but the site won't allow it to happen. 100% Rip Off!

12/10/11
Name : lLorraine Griffin
Email : grandmaloud@comcast
Name of the Delivering Florist : 
My Complaint : I just spent 40 min picking out 2 Chrismas Flower arrangements because the 50% off today sale was flashing and every item was reduced on the website. When I went to compete the order - you only were able to receive the 50% off if you joined some crap plan that cost you $10 per month. Very decpetive practices! I went to FDT - got 30% off my entire order and didn't have to sign up for anything. Will never use Bloom Flowers becaue I feel it is a sneaky rip off.

12/10/11
Name : Bernadette Sewell
Email : hccbernie@kaycee.net
Name of the Delivering Florist : 
My Complaint : I have not heard from anyone on my complaint. I was told on the telephone, someone would call me. Blooms today is a terrible company and i will never use them again.

12/07/11
Name : Toya 
Email : mehillary@yahoo.com
Name of the Delivering Florist : 
My Complaint : Blooms Today is a horrible company with horrible business practices. Why can't Blooms Today be a normal florist company without all the added membership garbage? I predict this company to go under very soon. And LOL at MAXIE, it doesn't take a rocket scientist to know that you clearly work along side these scam artists, so that would make you a crook also. There is no way on Gods green earth that you recieved all that you claim. I am actually tickled that you expect us to believe your courteous, chronological gibberish story. Nice try though. It sounds to me that you have been on the receiving end of all the crying because of the malicious practices of your company. Get out while you still can Maxie, lol :)

12/07/11
Name : Alicia Korten
Email : 
Name of the Delivering Florist : Blooms Today
My Complaint : Irritating Blooms Today Policy www.bloomstoday.com - They say that they are offering 50% off on your order, and will give you the details at the end of your order. When you get to the end, you learn that the 50% off only applies to one flower arrangement, and that you have to pay $9.99 as a recurring charge to get the 50% off. Couldn't they just tell you all this up front?
And somewhere in the fine print it says you can only cancel after 21 days of membership. So when I called today to cancel, they told me I'd have to call back in a week.  
The whole policy left enough of a bad taste in my mouth to write a bad review. Feels a bit manipulative and like they don't think my time is valuable.  
This policy definitely turned me off to Blooms Today. I will go with a less complicated florist next time.  

12/07/11
Name : Natalie PA
Email : natakair@yahoo.com
Name of the Delivering Florist : Blooms Today
My Complaint : Blooms Today at BloomsToday.com is a scam. 
In September 2011 I bought flowers from them at a discount. Unknowingly to me, they signed me up for "Blooms Rewards" program, for which they promptly began to charge me $9.99 monthly. Trying to cancel the membership in this program does not work. They kept on charging my account until they got every penny of the discount that they promised during the sale. I had to cancel the credit card in order to stop their monthly charges.
In addition, absolutely unknowingly to me, they also signed me up for Identity Worldwide program, for which they charged $14.99 monthly, for 3 month, until I stopped the card.
This company is a scam. I do not understand why they have been operating like this since at least 2008. What can be done? Is there an agency overseeing such fraudulent businesses?

12/05/11
Name : Pamela Feiss
Email : pamfeiss@att.net
Name of the Delivering Florist : 
My Complaint : Beward of the small print - basically the exact words said to me when I called about cancelling a program.
I ordered flowers and tried their Blooms Reward Promotion. You could NOT cancel until AFTER 21 days - but you will be charged for the next month after 28 days (guess that is where the fine print comment came in) because I waited the 21 days (was out of town that week). I called to cancel and was told I had already been charged for the second month because I didn't call at 21 days - I guess you must request your cancellation on the 21th day - but not a day before or a day after. Extremely rude on the telephone.
Next, I find a $14.99 charge on my credit card for ID Worldwide which I had never heard of - that must have been in the fine print also. When I called I was told this was automatically put into effect when I enrolled in the Bloom Flowers promotion and it had to be cancelled with 28 days.
So, you try the one promotion out - wait your 21 days and if you don't cancel the next day, you're charged another month's fee of $9.99. Plus, without reading "the fine print" (again, as I was told by the Blooms representative) you've just accepted a promotion into ANOTHER promotion where you must cancel BEFORE 28 days!
As told to me by the rep - "... if you read the fine print in the contract ..."
My advice - skip the contract & skip Bloom's Flowers. They TOOK me for $45.00, but I am still filing a complaint with my credit card company.

12/05/11
Name : Bernadette Sewell
Email : hccbernie@kaycee.net
Name of the Delivering Florist : 
My Complaint : I ordered, Standing Basket Sympathy, #2540 They were to change pink carnations to blue. Order # 96893881 They looked nothing like what was in picture, I have a picture of what they sent,but can't seem to attach to this, please contact me. This was really embarrasing at my Uncles funeral

12/04/11
Name : Lisa 
Email : 
Name of the Delivering Florist : 
My Complaint : Thanks for the rip off on this sad day. Losing a loved one and then you steal peoples money. 
50% off???? I agreed with my final amount and you take twice the amount.. That's called theft,Fraud!!
BBB needs to shut you down..

12/02/11
Name : Tania
Email : 
Name of the Delivering Florist : 
My Complaint : what a scam. Never would I have guessed that a flower purchase would end up in a monthly charge of $9.99. These people are committing fraud.

11/30/11
Name : Tom Meeks
Email : 
Name of the Delivering Florist : 
My Complaint : Went on web site and proceeded to take advantage of the 50% offer. When I got to check out I saw billing for regualar price and assumed the discount would appaear on the next page I was very wrong and was charged full price. I called their customer service and was told I blew it and no consideration would be granted. I am a first time and last time buyer. What a scam! 

11/29/11
Name : Maxie
Email : maxie.swan@yahoo.com
Name of the Delivering Florist : 
My Complaint : Sometimes it is good to go into complaint boards and post about good experiences because there is always TWO sides to every story. The old saying is one bad comment goes to 10 people but when you are happy you just go your merry way. I have ordered flowers from BloomsToday website and found a great arragement to send to my mom. I took advantage of the savings of 50% off and I did in fact read all the details of the discount page. It did tell me that I would be joining BloomsReward and that is 9.99 a month and that I can cancel it after 21 days and it had a phone number to call. They also sent me an email with my password and login information. The website also told me about Identity World Wide and that I would be getting it FREE for 21 days and that I can cancel it during the 21 days or will be charged 14.99. I also promptly got an email from them also. People spend so much time screaming and crying because they make a mistake or do not read what they are getting into and never own up to their inability to read and take the time to see what they are doing. It is so much easier to get on complaint board and curse and complain when in fact the error is on their part and not the one of the merchant. I received a 40.00 credit directly to my credit card as a discount from Blooms Reward and I promptly canceled my member ship with Blooms Rewards after the 21 days like it required. I already have an identity thief program through my work so I called them after placing the order and was greeted with a friendly voice who only told me the benefits and asked if I wanted to get them before canceling. I said no so she canceled it for me. No questions asked. Money is never ever handed to us we always have to do something for it. Just like rebates you don't get them unless you fill out a form cut pieces of the box mail it out and wait for 6 to 8 weeks. So for all you cry babies out there. Please read before complaining. Make sure you know what you are complaining about and do not post misinformation because it really would be YOU that are lying

11/28/11
Name : Vee Emory
Email : vemory@comast.net
Name of the Delivering Florist : AWFUL- SCAM
My Complaint : try and do monthly charges - make it impossible to cancel or reach anyone - then say you have to wait 3 weeks.. AWFUL, AWFUL, AWFUl, AWFUl - bg SCAM and they rope you in telling you big discount and you end up paying more after they tack on a bunch of fees then charge you every month!!~!!!!!!! NEVER USE THEM EVERA

11/28/11
Name : Ruby
Email : 
Name of the Delivering Florist : 
My Complaint : They signed me up for TWO different monthly charges in order to give me the "discount". I was unaware of these charges. I never recieved ANY emails. I never recieved ANY letters stating my membership details. Every phone call I have made has either been ignored, sent to another 1800 number or told I could not cancel my account through their service. Very frustrating!

11/27/11
Name : Viktoria
Email : viki0930@yahoo.com
Name of the Delivering Florist : 
My Complaint : This is a scam! They charge you monthly fees without an authorization! I cancelled my membership which was $9.99 and after I cancelled, I've been charged twice for 14.99!!! On the bankstatement didn't even showed to full phonenumber. My bank investigated they found out all the information. I will NEVER order anything from this website!!!!

11/22/11
Name : pjwilliams
Email : pjwilliams0223@gmail.com
Name of the Delivering Florist : 
My Complaint : there are hidden fees with this company. Don't use them!!!!!!!!!!!!!

11/22/11
Name : joe sherman
Email : joeyn44@hotmail.com
Name of the Delivering Florist : 
My Complaint : I was under the impression I would be recieving a 50% discount of my initial order. Shortly thereafter I found out I was automatically enrolled in a monthly fee subscription? I called and cancelled only to find out a year later I was still billed FOR the service monthly. This company is a HUGE scam, I intent to contact the better business bureau to file a COMPLAINT. This company did not offer any credits towards erronious charges associated with this scam... DO NOT DO BUSINESS WITH THIS COMPANY!!

11/18/11
Name : Lisa
Email : 
Name of the Delivering Florist : 
My Complaint : Bloomstoday offers you a 50% off deal but doesn't state explicity that you have to join a "club" to get the offer. You place your order, and they enroll you in the club. They bill you for the full amount of the order, then they issue your 50% credit. Consequently you get hit 9.99 monthly for the membership you never agreed to, and AS A BONUS you'll get hit for 14.99 for credit protection services (about 2 - 4 weeks later).
Go back and look at your credit card statements. Dispute the charges.
Won't do business again and will spread the word.

11/18/11
Name : pdxjewels
Email : pdxjewels@gmail.com
Name of the Delivering Florist : Not sure
My Complaint : My Father, who lives in Tucson, had knee replacement surgery. I wanted to send him a living plant, and after researching many florists, and being on a strict budget, I finally found Blooms Today, which I could afford. Shame on me for not realizing I was signing up for a membership. My 23.00 plant is now costing me a little over $63.00. 3 weeks after the plant was delivered, my bank account was dinged for another $14.99, for which I have no clue what that was for. Then tonight, I see that they charged me another $9.99!!! What is up with these people?!?!? You cannot deal with them via e-mail, and only via phone 8-5.  
VERY BAD COMPANY!!! DO NOT DEAL WITH THEM!

11/18/11
Name : Matthew Mattox
Email : matthew@mattoxmaster.com
Name of the Delivering Florist : DIXON FLORAL IL
My Complaint : I ordered over $150 worth of flowers for my wife's birthday, which is on the 23th. I ordered them on the 8th, they delivered them on the 9th. I called them and was on the hold for over 3 hours before I finally got a hold of some Indian guy that I couldn't understand to save my life. THEY REFUSED TO REFUND ME SAYING "We delivery the flowers, so no refund"
After seeing the flowers in person, it looks like a five year old put them together, half of them were already dead when she got them.
I have ordered from 1-800-flowers before and have had none of these problems. I guess I will never order from BloomsToday.com again. I guess its back to 1-800-flowers.

11/14/11
Name : lavon
Email : caches67939@mypacks.net
Name of the Delivering Florist : 
My Complaint : yea, they also sign you up for a identity protection scam, all on default member stuff.....calling my credit card now.....

11/14/11
Name : patrice tuffo
Email : jus1jotdan@aol.com
Name of the Delivering Florist : 
My Complaint : i had ordered a special plant & tree to be planted in memorey of my girlfriend of 45 yrs,son and plant. which never was delivered. i was heartbroken, tHis was a very special order. and it looked like i did nothing AND YOUR RESOLVE WAS TO REFUND MY MONEY, THATS THE LEAST YOU COULD DO.BUT WHAT ABOUT THE PAIN THIS CAUSED ME. I WOULD THINK YOU COULD HAVE SENT ALL THAT I HAD ,ORDERED TO HER HOME. FREE OF CHARGE, THAT WOULD HAVE BEEN THE RIGHT THING TO DO . I THINK. IM IN BUSSINESS TOO. AND I WAS TOLD BASICLY THAT, I GOT MY MONEY REFUNDED, AND THATS ALL. SO TO BAD I GUESS, WELL I WILL BE ON FACE BOOK AND E-MAIL TO LET ALL MY CONTACTS KNOW ABOUT YOUR NONE COMPASSION FOR A SAD DAY FOR ME, WHICH LOOKED LIKE I DID NOTHING. YOUR COMPANY HANDLED THIS VERY POORLEY.ALSO DO YOU READ YOUR COMPLAINTS, BECAUSE IF I HAD I NEVER WOULD HAVE ORDERED FROM YOUR CO. WOW WHAT A JOKE. I DON;T KNOW HOW YOUR STILL IN BUSINESS.

11/14/11
Name : Karen
Email : kch@gmail.com
Name of the Delivering Florist : 
My Complaint : A TOTAL NIGHTMARE! Charged my acct 74.99 plus 9.99 and said I'd get 36.00 back. I NEVER SAID I wanted to participate in a 'club.' Afer canceling the order and telling them to put my money back into my acct. I see that today they took 35.00 MORE OUT OF MY ACCT. I will call the bank and file a complaint in the a.m. 
DO NOT GIVE THIS COMPANY ANY CREDIT CARD/BANK CARD NUMBERS EVER.

11/14/11
Name : Kelly
Email : Kellyspencer@charter.net
Name of the Delivering Florist : 
My Complaint : Very, very misleading. I thought the price was 50%off but it's only if you join their club for $10 a month. Waste of my time!!!!!

11/14/11
Name : Stephanie Munsell
Email : HeySteph@att.net
Name of the Delivering Florist : 
My Complaint : Bloomstoday says they have 100% guarantee, however it is impossible to get them to work with you. First of all, make sure you find out th details of the 50% off...you must sign up for a $9.99 per month rewards program 1st. Next, I sent a sympathy bouquet and specifically ordered it as pictured with a clear vase and came to find out that what was delivered was with a white vase. This is a significant difference in the appearance. When I called there was no help, no trying to adhere to there misson statment(Our vision is to continue to exceed our customers' expectations with quality, value and extraordinary service.) And no where to "contact us" on the website. I haven't had this bad of service anywhere else.

11/08/11
Name : Teresa Amyx
Email : tlamyx01@yahoo.com
Name of the Delivering Florist : 
My Complaint : I've never seen any florist charge $29 to $39 delivery fee. They marked it down half price and they get you back on the delivery charge. What a scam. I won't be ordering from you unless I can get what it advertises price wise.

11/08/11
Name : Linda Henry
Email : henrylinda55@aol.com
Name of the Delivering Florist : 
My Complaint : I asked about the 50% off offer and was told I would have a membership? I didn't okay this at all. Placed an order and was told it would be 39.00. Checked my bank acct as I do daily and there was a charge of 79.00 AND a 9.99 fee. When I called I was told that it had not adequately been explained to me? I never said I wanted any 'memebership.' I was credited the full amount.

11/06/11
Name : Elizabeth Linton
Email : eal_032043@yahoo.com
Name of the Delivering Florist : 
My Complaint : THIS IS THE SECOND TIME I HAVE BEEN DISAPPOINTED IN YOUR SERVICE. I ORDERED FLOWERS TO BE SENT TO MY SISTER ON OCT. 31! I WANTED THEM TO ARRIVE BY NOV. 4, AND THEY STILL HAVE NOT ARRIVED!! EA LINTON

11/06/11
Name : DOROTHY CHRISTODOULOU
Email : dottiepc@aol.com
Name of the Delivering Florist : 
My Complaint : Iordered a floral birthday cake on Wednesday to be delivered on Friday. On Friday night at 11pm I received an email stating that my order was cancelled and a full refund would be issued. When I called the 800 number I was informed that they were closed and would be open at 8:30 am. This morning I called and spoke to a representative who stated that they tried to contact me (I have no record of this on my phone) and that the order was cancelled because the local florist could not supply this arrangement. WHY COULDN'T THEY TELL ME THIS WHEN I PLACED THE ORDER???? This is ridiculous! Now my sister does not have the flowers on her birthday! I will never use Blooms Today.com again!!!

11/06/11
Name : Vern
Email : bucks0160@gmail.com
Name of the Delivering Florist : unknown - never happened
My Complaint : I ordered flowers for my wife's birthday around 8am in mid August for arrival before end of same day. I get call at 4pm from Blooms Today telling me that they could not find a local florist that could deliver that day. They said they could deliver the next day and I told them to forget it and credit me. The credit showed up on my account. I checked on-line the next day to confirm it. In September, we noticed on our statement that there was a charge from IDWW. Upon closer inspection of our August bill, the same charge was there. After a little web searching, we found out that we were scammed when placing the order for the flowers on Blooms Today website. We got set-up for this monthly fee for identity protection from a company called IdentityWorldWide (IDWW). - How ironic! We called Chase mastercard about the issue and they told us they would take care of it and the charges were wiped from our account. Within a few weeks, we got alert from Chase of some international charges. We figure the same scammers related to the Blooms Today deal were some how a part of this. A total of just over $200 in international charges had piled up in few minutes. Lucky we had the e-mail alert option from Chase set-up to flag international charges. We ended up having to cancel the card and get a new number. This goes even farther.....Just today, we get an e-mail from IdentityWorldWide (IDWW)saying that our credit card company has denied their charges and they want us to call them. My wife called and told them to cancel this account that we were tricked into it when we ordered some flowers on Blooms Today. They told her that since my name was on the account that I needed to call and tell them to cancel. Well, you know I did and I told them where to shove it! Blooms Today and IdentityWorldWide are in this together - I truely believe that. When we received their charges on our credit card, both were from the same town (Haymarket, VA). I am telling everyone I know about this issue and telling them to stay away from Blooms Today! - Scammers!

11/06/11
Name : Sarah Smith
Email : kansas1013@yahoo.com
Name of the Delivering Florist : Gardens Gate
My Complaint : My order was never delivered and when I called to investigate, I was told that the local florist had closed due to illness and that I should have been notified, which I wasn't.
I was then given a high pressure pitch to join their club and the price I was give was more than my original order. I ended up having to pay for expedited shipping even though it was not my mistake to begin with.  
They seem more interested in selling than in the quality of their vendors. 

11/06/11
Name : BRUCE CAHN
Email : nfcahn@gmail.com
Name of the Delivering Florist : 
My Complaint : I orderd last night order no 96870028-This was confirmed. I see you billed me 68.23 should have been 28.23 per the above confirmation no. Did everything you required. If this is not corrected todayi will take up with the bank & my attorney. Please e-mail correct immediately or call me at 813-482-2007..
Bruce cahn

11/03/11
Name : Cynthia
Email : csilva5@wi.rr.com
Name of the Delivering Florist : 
My Complaint : To: Bloomstoday.com
From: Cynthia 
Re: Incorrect Flower Delivery
I am writing to express my deepest disappointment in the flower arrangement that was delivered on 10/30/11. I based my order on the colors depicted in the section I ordered from, which was with some red roses only two or three dark pink, white carnations and a bit of greenery added. Everyone knew the deceased (Katie) requested red roses for her funeral and 
I was the only one who sent All PASTEL "SPRING" colored flowers. I was embarrassed because I appeared to be the only one to disregard the deceased's (Katie's) favorite flower arrangements. I was also very upset that the flower arrangement was done with all PASTEL " SPRING" colored flowers which was completely out of season!
Again, I selected several arrangements based on the red and white colors from your company and from others but chose yours
even though I didn't get the discount that was advertised, but because I liked your red & white arrangements the best.
I am extremely disappointed with your company and the flower arrangement that you chose to send for Katie's visitation service because it was not only NOT the colors that were advertised, but they were all in PASTEL SPRING COLORS! I do not believe that it was too difficult to obtain a few red roses, white gardenias and white carnations or that there were NO red roses, or white carnations available. I also do not believe that your company's store could not at least locate FALL SEASON colored ROSES and CARNATIONS as was stated in your advertisement.  
This is especially painful because I trusted your company's statement that in the event the red roses and white flowers were not available (which I do not understand because everyone else's Flower Companies managed to obtain all red roses or at least red rose and white flowered arrangements!) that then and only then a SEASONAL, which I understood it to mean this season, which is FALL! That only then a FALL colored arrangement would be sent. 
Which I could have accepted because Fall was the deceased's (Katie's) favorite season.
With deepest disappointment,
Cynthia Gee-Silva

11/03/11
Name : Rachael 
Email : rfranks@butler.edu 
Name of the Delivering Florist : 
My Complaint : I am yet another person who was caught in the rewards scam. I will be charged $10 a month now just for signing up (which they do not say). I am not allowed to cancel for 21 days, enough time to get 2 months worth. Good thing I caught this early because after 2 months, the price goes up to $20. Scamming at its finest. 

11/03/11
Name : Sharon Carver
Email : carvers52@yahoo.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers for a woman that has worked for 30 years at CPS, making sure children are safe and finding good homes for these children. We had a celebration at 1:00, the flowers were to be delivered before 1:00. No FLOWERS, an email was sent saying could they send them tomorrow. I will never order from Blooms today again and suggest everyone stay away from this business.

11/01/11
Name : Rose N.
Email : 
Name of the Delivering Florist : Every Bloomin' Thing
My Complaint : First, I have no complaints with the florist. They had Blooms Today call me when they had to change the order date due to weather, and the recipient was very happy with the flowers and the Arbor Day Foundation certificate/plantings.
My complaint, like many others, is with Blooms Today's deceptive "Blooms Rewards" program. I ordered over the phone, and the clerk asked me if I wanted to join the program, which I declined. Five minutes later, I receive an e-mail receipt listing off a 50% discount from Blooms Today, and another thanking me for joining both Blooms Today and a credit protection service.
I immediately called both companies to cancel these memberships. The credit reporting people were pleasant enough, but the clerk at Blooms Rewards was short with me. I made it clear to her that I was okay with the fact that I was not entitled to the discount <b>since I had not wanted the membership in the first place</b>. After about five minutes going back and forth about "terms of service" and so forth, she agreed to credit me the first month's fee and debit the discount, commenting that this was out of the ordinary and typically you aren't allowed to cancel your membership until 21 days after you sign up (or <b>are</b> signed up, I suppose!).
I had ordered through Blooms Today a couple of times and had no problems like this, but due to these new deceptive practices I will not use them again. If necessary, I will report them to my credit card company and/or cancel my credit card so they no longer have access to it.

11/01/11
Name : Brenda Davis
Email : gordonbd@aruplab.com
Name of the Delivering Florist : Unknown
My Complaint : Beware these people are scammers! The flowers are in poor condition. After several months, several charges have taken out of my account. I keep calling every month to cancel something else! Can't wait to see what they will be taking out of my account next month!

11/01/11
Name : jasmeet pinnamaneni
Email : kittypinna@yahoo.com
Name of the Delivering Florist : tel # 2013045622
My Complaint : 
delivery was not made at the right address WHICH IS
Natasha Mohan, 149 essex, apt # 3A, Jersey city nj07302.
TEL 16463381305
THE ORDER IS FROM 
JASMEET PINNAMANENI
411 S OLD WOODWARD #622 BIRMINGHAM MI 48009. 
TEL 17346583097
THE DELIVERY CALLED SAID I AM DELIVERING BUT IT WAS NOT AT THE RIGHT ADDRESS

11/01/11
Name : dave
Email : c41dave@yahoo.com
Name of the Delivering Florist : 
My Complaint : NEVER AGAIN!!! Like someone said on here : NEVER GIVE THEM YOU CREDIT CARD NUMBER. Really so sad, we all are looking for deals, then we get ripped off!My flowers first of all were late, then yes the charge,of $9.99 another for $14.99,delivery for $4.99 and yet another for $40.00, after canceling! I called my bank and they were able to reverse it. These types of companies are simply preying on people. They truly just dupe us into, signing up for services we aren't aware of. 

10/30/11
Name : steve
Email : stevejim19@gmail.com
Order Number : 
My Complaint : Enter comments here! Very dissappointed with the arrangment that was received. Nothing close to what we liked never again to order from here. Called customer care about it but yet was not heard to what I had to say, but lady was rushing to get other info. Like I mentioned previously never again will I order from you. 

10/30/11
Name : Sarah Davenport
Email : sarahdavenport59@msn.com
Name of the Delivering Florist : Faith FLORIST
My Complaint : I SPOKE WITH AN EMPLOYEE OF BLOOMS AND WAS GIVEN AN OPPORTUNITY TO COMPLAIN ABOUT THE PLANT DELIVERED TO MY FAMILY MEMBER.I WILL USE THEM AGAIN BECAUSE I WAS ABLE TO CHOOSE ANOTHER FLORIST AND WITHIN MINS ANOTHER BEAUTIFUL REPLACEMENT WAS SENT.

10/30/11
Name : Sarah Davenport
Email : sarahdaenport59@msn.com
Name of the Delivering Florist : Faith Florist
My Complaint : I ordered flowers for a Funeral for a deceased family member and was informed the plant arrived in poor condition. I was told the leaves on the lower part of the plant were dead and dry. This in my first time using BLOOM TODAY and I will not be using them again. I have tried to call Faith FLORIST AND KEEP GETTING A VOICE MAIL,


10/27/11
Name : Erica
Email : buffy2.angel2@comcast.net
Name of the Delivering Florist :
My Complaint : I found a better birthday present and called to ask to cancel my order and they were very nice.....Done.

10/27/11
Name : Elaine Bourgoin
Email : ebourgoin@downeastmachine.com
Name of the Delivering Florist : Roakes
My Complaint : I used "Blooms" one time to order flowers and they have been charging my checking account $9.99 for quite a few months before I caught it. I want my money back. I never agreed to anything other than ordering some nice flowers for a funeral. I am really mad.....

10/27/11
Name : James McMillan
Email :
Name of the Delivering Florist :
My Complaint : PLEASE DO NOT GIVE THEM YOUR CREDIT CARD NUMBER

This company does everything in it's power to get the most amount of money from you. DO NOT order or give any information to this company. Ive been charged over 100 dollars for 20 dollar flowers. This included a "Membership canceling fee" of which i did not agree to. Horrible customer service and outrageous and scandalous ways of using your credit card to their advantage.

10/23/11
Name : Donna
Email : donnajgeorge@hotmail.com
Name of the Delivering Florist : 
My Complaint : I ordered a fall arrangement for a funeral. I went to the funeral home and saw instead PINK and LAVENDER flowers with ribbons...AT A FUNERAL?
I've been on the phone for 30 minutes waiting for a customer care rep.She said, OF COURSE, they have the right to use different colors. 
So, I just emailed the funeral home to let them know what they're supporting on their web page.
CRAP! They CLAIMED they'd give me a new arrangement or a total refund and they did neither. The best I got was a 20% discount. STAY AWAY FROM THESE PEOPLE!

10/21/11
Name : Janice Perez, V.P. Allied Medical Ambulance Inc.
Email : sonshinejlp@yahoo.com
Name of the Delivering Florist : N/A
My Complaint : I ordered today and I want you to know Brittany M. went over and above to help me with my order. The price I saw on the website was different than what was she quoted, she checked and gave me the price I saw. I did not have the address ready and she was patient as i looked it up. I just want you to know I do not order very often due to people not being patient and polite. Brittany M. had a great attitude and never once did I feel she was rushed in taking my order. I so appreciate the great experience with your company because of Brittany M. I own a company of 32 people,I was very impressed and hope my employees are as patient and kind as she was. Please let her know of my compliment. So many people complain I thought you would appreciate a compliment. I look forward to hearing about the beautiful dish garden from the people I sent it to.Thank You, Janice Perez, V.P. Allied Medical Ambulance Inc. P.O. Box 433 Narberth,Pa 19072

10/19/11
Name : Katie Porter
Email : Katiecookporter@hotmail.com
Name of the Delivering Florist : .
My Complaint : This flower company is a fraud....do not sign up!!! Other unrelated companies will start to charge you without your consent. I have called several times, and keep getting the old run-around. Be smart and stay away from this company!

10/18/11
Name : Guest
Email : casey_meg@hotmail.com
Name of the Delivering Florist : 
My Complaint : Long story made (somewhat) short: I ordered flowers online from Blooms Today, I had to sign up for a yearly fee in order to get a discount: I did this thinking that because I send flowers a few times a year it would be worth it. I got an email saying that the flowers I ordered were not available and would I like to continue with the order with different flowers? I called them to just talk about the options and they were so rude to me and acted like I had no right to wonder what the possible flowers would be. Now when I am spending $60 to send people I love flowers, I think I have a right as the customer to be given some idea of what flowers would be sent. I told them I wanted to cancel my order after the woman was so rude to me. I really couldn't believe how I was being treated especially because when I called I was not upset and did not ever think the conversation would get ugly. I then called their main office to cancel my "subscription" and to make sure my order was cancelled and this woman was vicious. As someone who relies on word of mouth for my own business, I really cannot believe that there is a business that makes any money out there that treats their customers the way I was treated. It was such an upsetting experience and I urge everyone to avoid this company. I have never been treated so poorly by someone when I was paying for a service. 

10/18/11
Name : Melva Mason
Email : 
Name of the Delivering Florist : 
My Complaint : Blooms Today subscribed me to a $9.95 montly fee without my authorization. Nothing about a montly membership fee was explanined on the website at the time of the floral purchase.

10/17/11
Name : Zoe Langdon
Email : zoem@sbcglobal.net
Name of the Delivering Florist : n/a
My Complaint : After ordering flowers for a relative, I was automatically put on a monthly charge for discounts, now they put me on a monthly charge with another company they are connected to. Identy theft world wide.
Who do I turn them into?

10/17/11
Name : annmarie
Email : ann_c116@yahoo.com
Name of the Delivering Florist : 
My Complaint : Ordered flowers for a baby girl who was just born. My recepit says the flowers cost 41$dollars. The company charged me 41$PLUS 106$and turns out they sent flowers that looked nothing like the order! The order was for pink flowers in a pink vase with a ribbon and a magnetic photo frame. they sent my friend flowers that had christmas bows and yellow,green, and red flowers. !!!! This place should not be delivering flowers. This is a horrible business! DO NOT BUY FROM HERE !!

10/17/11
Name : Jeffrey 
Email : 
Name of the Delivering Florist : 
My Complaint : Never again will I order from them again I placed an order and it never came now I have to find out how to get my money back smh I called the 1800 numbers and it keeps saying this number is no longer in Service like wtf.

10/15/11
Name : Dick Murian
Email : alcuinx@msn.com
Name of the Delivering Florist : 
My Complaint : I ordered on your 800 number and ordered flowers and was not informed of your practices. First, I was assured I would obtain a $45 discount from the $106.02 total once I made my email available. Second, when I inquired I was told I would be billed $106.02 and on the same day [I specifically asked this] I would receive the $45 discount.
When I checked my bank statement online I discovered I was billed 106.02 and 9.99 for a so-called rewards membership which was never mentioned.  
I called customer service with my confirmation number 96850402 and was told that it should have been explained and that the $45 would come 5-7 business days later.  
I nearly cancelled the order but did inform your customer service person that I consider your organization unethical. Had it been my business, I would have taken off the imposed membership charge purely for customer relations and seen that the $45 would have been restored as promsied.
It is clear that this is an economic tool to extract money from people who don't complain.
If this is not rectified in one business day, I will further complain to the appropriate agencies and professional business slources.

10/14/11
Name : Ellery Davies
Email : BloomsToday@starbus.com
Name of the Delivering Florist : 
My Complaint : I am yet another BloomsToday customer who is Bloomin P*SS*D OFF and sucked into a scam.
I bought a flower arrangement with an online offer that states: "Today only: 50% off + $10 + free vase (or choose free shipping instead). The offer and the receipt show $28. But my credit card was debited $78. Can you believe it!! I should have realized I was being scammed when a "Free Offer" popped up near the end of the check out process. Well it turns out that the offer is not free, it is not an "offer" (it is mandatory), and it not cancellable. And this company passes itself off as a legitimate online merchant?! Give me a break.
A telephone representative gave me the most absurd explanation. She said that I signed up for a Blooms Rewards program (non refundable) and also a credit monitoring service ($14.99/month). She said nothing about the handling fee. Who the h*ll ever heard of being charged almost $3 times higher than a binding quote? Who the h*ll ever agreed to give my credit card data to a marketing company that SELLS free credit reports with a recurring charge?

10/14/11
Name : Wanda
Email : wandaJ@yahoo.com
Name of the Delivering Florist : Blooms TODAY
My Complaint : This company is a rip off, they add in a membership for $9.99 a month that is HIDDEN in some agreement and hope you won't notice and keep letting you bill them.
STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!

10/13/11
Name : BeAware
Email : 
Name of the Delivering Florist : 
My Complaint : Well, I must say that I am glad that I did not actually place my intended order on BloomsToday.com this time! Part of the process of ordering flowers with the „50% off‰ discount is agreeing to trial memberships with Blooms Rewards and IdentityWorldwide.com. As everyone should, I read the „terms and conditions‰ and learned that, for IdentityWorldwide.com, I was about to enter into an „agreement‰ with AgillaPro, LLC. 
It read, „These terms ("Terms" or "Agreement") shall constitute the agreement between Agilla Pro, LLC ("we," "us," or "Agilla Pro"), a Delaware corporation with offices at 15405 John Marshall Highway, Haymarket, VA 20169, providing a service called IdentityWorldwide.com, and you ("You"), the end user of this service∑‰ The address herein is that of Blooms Today. A call to Blooms Today rendered the comment that IndentityWorldwide.com is a partner company and not one owned by Blooms Today.
So∑I performed an internet search for AgillaPro and found NOTHING AT ALL, other than that the domain AgillaPro.com is registered to Flowers Today (a/k/a Blooms Today, FlowersSentToday.com, BloomsUSA.com, AmericanBlooms.com, LaurensFlowers.com, etc.). The registrant‚s email address was John@BloomsToday.com. Another search revealed that this is John Morley and his phone number is 571-261-2206. Before John began Blooms Today, he was the Director of Business Development at FTD.com and also the Senior Manager of Partnership Marketing at 1-800-Flowers.com. So he must know the flower business. So∑why, I wonder, is the company selling identity theft protection? 
By the way, Agilla Pro is listed with the Delaware Department of State as an LLC, incorporated/formed on March 3, 2010 - file number 4795107.
Now, it took very little thinking last night to decide against entering an agreement with an LLC with a name which cannot be researched! I would have to say that Mr. Morley has been rather more successful in manipulative tactics than in proper marketing, seeing how many folks have complained that they were unaware they were agreeing to charges of almost $25/month in order to obtain a one-time discount (of a maximum of $35.00) on a floral order. 
This morning I called 800-297-1548, the number for IdentityWorldwide.com. I reached the Blooms Rewards call center and asked the representative about Agilla Pro, LLC, the parent company of IdentityWorldwide.com. She, understandably, admitted not knowing anything. I asked to be put through to a supervisor and the call was on hold for nearly 44 minutes before they disconnected it. I called back and repeated my question and Jody in the call center rudely explained that I would have to email the supervisor at service1@identityworldwide.com. I asked if it is not their practice to allow customers to speak to a supervisor and she repeated that I would have to send an email and hung up. 
So it seems as though Mr. Morley is not very interested in customer service either, just marketing.
All of this, and I didn‚t even research Blooms Rewards. From the multitude of online complaints, it seems to be a rather useless program. However, I was focused on who it is that is gathering „customers‚‰ identity information ˆ a particularly frightening problem, especially in today‚s world.
If you want to order flowers, find an arrangement you like online and order directly it from a florist. The 27% or more that discount online floral services subtracts from the amount reimbursed to the florist is extremely excessive. It would be to everyone‚s benefit (other than to the online discount florist service) if we eliminated the „middle-men‰
A VERY INFORMATIVE article/video from WRAL in Raleigh explains this is better detail: http://www.wral.com/news/local/story/5105785/
It reveals, the online discounters are„∑making enormous profits from doing nothing more than taking an order∑Once that profit is skimmed, Pender estimated he receives, for example, about $26 to fill and deliver an arrangement that cost the customer $55. The result for the online customer is a smaller bouquet. Buying directly from the local florist would have meant a larger arrangement.‰ 
COMPLAINTS:
One of hundreds of disgruntled „customers‰ who posted a complaint about the company found, „If you want to post on their Facebook page..you have CLICK THE LIKE BUTTON to post your complaint...they will remove it within a week.‰
But the following are JUST SOME of the sites where irate „customers‰ have submitted their complaints ˆ I am taking the time to post this on each. Note that many folks did not take the time to read the „fine print‰ ~ the website is obviously misleading ∑no∑ deceptive. Read the number of instances of failed delivery. Read the number of disillusioned „customers‰ who were treated rudely. Then SHARE this!
http://www.ripoffreport.com/directory/blooms-today.aspx
http://www.consumeraffairs.com/online/bloomstoday.html
http://www.reviewcentre.com/reviews145593.html
http://www.viewpoints.com/Bloomstoday-com-reviews
http://www.flowercomplaint.com/BloomsToday_Complaints.html
http://blooms-today.pissedconsumer.com/bloomstoday-ripped-me-off-20110627245571.html
http://www.scambook.com/browse/index/company/4866/Blooms-Today
http://www.complaintsboard.com/complaints/blooms-today-haymarket-virginia-
c49524.html
http://reviews.pricegrabber.com/blooms-today/r/7577/
http://blooms-today-reviews.measuredup.com/3943
http://www.yelp.com/biz/blooms-today-haymarket (only the most recent post ˆ from 
someone who lives less than 25 miles from Blooms Today headquarters ˆ is a 
positive one)
http://www.gmtruckclub.com/forum/f17720/bloomstoday-flowers-review-warning-
50%25-off-~-bloomsrwrd-blooms-rewards-today-57345/
http://local.wnep.com/talkback/viewtopic.php?f=16&t=2654

10/12/11
Name : kathryn mitchell
Email : kathrynmitchell205@gmail.com
Name of the Delivering Florist : don't know
My Complaint : ordered flowers via IPHONE. Inadvertantly signed up for some discount program $9.99 per month. Unaware that I accepted terms and conditions. Never received material or email regarding "rewards program" (so again did not know I had joined). 4 months later and 4 charges of $9.99 per month- I finally found charge. Asked for refund of charges for Program but because of "terms", credit would not be given. I see many other complaints about the same thing. When you call the company, one of the options is to actually cancel the rewards program

10/08/11
Name : Dayne George
Email : dgeorge5405@gmail.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers for my best friend when she was going through a really rough week and found Blooms Today. It looked like a good website and the prices were very good. I picked out my flowers and proceeded to check out. Come to find out, the flowers are only well priced, if you join their program which is $15 a month, otherwise the flowers double in price (literally). I decided my mind was set and was running late for work so i'll pay the extra. I even paid extra for the ASAP delivery service so it would get there in less than 4 hours, which would have been 2pm. Needless to say, my flowers never came and I was very, very upset. I will not use this company again. Ruined my day.

10/05/11
Name : fran randazzo
Email : franrandazzo@msn.com
Name of the Delivering Florist : blooms to day
My Complaint : ''i put in an order to a deceased and choose''a 29.99 arragement'' the lady who took the order. said it would be 9.99 to join that was ok''but she failed to tell me that with the 29.99 order there would be a discount of 40.00 so she charged to my account 78.73''which i did not have 79.73 in my acct'but i could cover 29.99//she by doing this has made my account go negative''every thing is ear marked''now my acct is in trouble i'm on a fixed income and do not have the funds to cover the over taken out''i cancled the order now to wait for 4 days to have the amt put back in my account''my account will be in trouble''other enteries might not be covered and the bank will charge me an over draft fee''i will never deal with this co. again''it would be nice if the blooms would please just put the money back to day''so nothing would bounce'' thank you'fran randazzo''

10/03/11
Name : Anita
Email : alinck@aol.com
Name of the Delivering Florist : 
My Complaint : I used the BloomsToday service to order bereavement flowers. When I tried to cancel in June, I was told the cancellation was accepted. Five months later, I'm still getting the monthly charge! Stop this madness!!

10/02/11
Name : barb
Email : plboarder1@aol.com
Name of the Delivering Florist : 
My Complaint : Blooms today is a total rip off.
I paid way to much for what I received - over 80 dollars billed - then they say I signed up for a 9.99 service and a 14.99 service - apparently very small print so they can rip people off - STAY AWAY 

09/30/11
Name : Patricia
Email :
Name of the Delivering Florist : Blooms Today
My Complaint : My Complaint....Blooms Today is a RIP OFF and a SCAM. I ordered three bouquets over the phone at different times. Each time I was informed that I would receive a 50% discount but had to sign up for the bogus membership at $9.99 permonth and was unable to cancel for 21 days. I tried to cancel membership in the proper time but was given the run around. Each department advised me to call the other one. I spent precious time calling back and forth and not receiving any assistance. Blooms Today said to call Blooms Rewards and so forth. No one wants to tak any reponsibility for their errors and the manipulative misrepresentation.
The representatives were very rude, curt and short with me when I tried to explain that I had not receive the promised refunds. When I ordered the floral arrangements, the reps were nice as could be. Now I need assistance and can not get any one of them to assist me. One representative hung up on me. The reps talked over me, not listening to what I had to say. This is to any one who is contemplating ordering anything from Blooms Today, DON'T DO IT. You will be SORRY.
I will never do business with this company ever again and hopes no one else does.

09/27/11
Name : Laurie
Email : 
Name of the Delivering Florist : www.Bloomstoday.com
My Complaint : What a scam......Do not order flowers from here!
I ordered flowers by phone. Ended up having a $9.99 a month recurring charge on my discover card. I have automatic monthly payments so had not checked my paper statement that showed they were charging my credit card this monthly fee. When I called blooms.com they said I signed up for a monthly reward card that would $9.99 a month. I NEVER SIGNED UP FOR ANY SUCH REWARD CARD. I didnt authorize them to bill me every month. The rep said they would issue me a 5 month credit even though they had been charging my credit card for 19 months. Supervisor is supposed to call me back within 24 hours.....we'll see about that.
They are very sneaky...I would never do business with them again..neither should anyone else!!

09/27/11
Name : Cheryl
Email :
Name of the Delivering Florist :
My Complaint : Totally got signed up for a bogus membership that wasn't pre-warned about! Steer clear of these scammers! I hope their business DIES before the economy picks back up! UGH!

09/26/11
Name : Jamie
Email : 
Name of the Delivering Florist : 
My Complaint : I was offered $30 in savings for being a 1st tiem user and then I got charged over $100 small amounts on my credit card over the next servral months. What a scam. Order flowers from someone who does business up front. 

09/23/11
Name : Andrea
Email : anwray@hotmail.com
Name of the Delivering Florist : 
My Complaint : I should have read this page before I invested my time on this website. I googled funeral flowers an bloomstoday.com advertised 50% my order, it even shows the prices reduced. So after spending 30 minutes deciding what arrangement I would like and filling out the funeral home info and writing out my comment card (which was time consuming, there were many names on the card)....it takes me to a page that tells me that
#1 I have to sign up for a membership
#2 it will cost me $9.99 a month
#3 can't cancel for 21 days (have to do 10 min of reading to figure this out)
#4 I also get signed up for an identity fraud membership when I sign up for bloomstoday.com that costs $14.99/mo
#5 I don't actually get 50% off, it's up to $35, so my $120 arrangement doesn't actually cost me $60, it costs me $96.23!!! (plus the $9.99 I get charged for HAVING to sign up for the membership!)
$106.23 I will pay + the time and effort to cancel these memberships for a $119.99 arrangement of flowers, a savings of.....$13.76. 
Don't waste your time on this website! Go directly to the florist or through 1800flowers.com

09/22/11
Name : barb
Email : blehecka@comcast.net
Name of the Delivering Florist : 
My Complaint : BLOOMS TO YOU A\HAS ALSO CHARGED MY CARD 9.99 A MONTH WITHOUT MY KNOWLEDGE - AND ANOTHER COMPANY 14.99 I will totally close accounts to stop them.
This needs to be spread

09/20/11
Name :
Email :
Name of the Delivering Florist :
My Complaint : I agree with another consumer that we should contact our local florists and suggest they do not do business with BloomsToday. If you are not paying close attention to the wording they use on their site you probably signed up for something you didn't want. When a florist says they are going to give you 50% off your first order in BOLD print, put the fact that they have to sign up for the BloomsRewards to get that 50% in bold print on the same page. Good job BloomsToday, you got me, so shame on me. 1800Flowers, I will never order flowers from anyone but your company because you always take care of your customers.

09/20/11
Name : Bridget McCarthy
Email : macarooo@yahoo.com
Name of the Delivering Florist : Myrtle flowers through BloomsToday
My Complaint : Myrtle Flowers (Toledo OH) did an excellent job with flower delivery and floral arrangement.
BloomsToday however, misrepresents themselves and leads you to believe you can cancel the rewards program and the identity program at anytime.
I did cancel the identity theft program the next day but I have to wait 21 days to cancel the rewards program..... noted in very small print on their website. I was charged the $9.95 and I have to remember to call on Oct. 10th to cancel so I will not be charged again. 
Very shady. No wonder they received an F from the BBB. 
I think we need to call our local florist and suggest they do not do business with BloomsToday. 
Point out they are doing business with a company who misrepresents customers and ultimately reflects poorly on them.


09/19/11
Name : jeff
Email : tagott@yahoo.com
Name of the Delivering Florist : bloomstoday 
My Complaint : What a ripoff! I got my discount only to find out that I was signed up for two other things. 14.99 was taken for one and 9.99 for the other. I called these companies to find out what it was about and told that I exceeded a free trial that I never received information on. At the time I was told that since I was already charged I might as well use the service for a free credit report and to print the coupons, then call back and cancel. When I went online to do these things my account had been cancelled. I am outraged, I will never buy flowers or anything else from this company or it's affliates.

09/19/11
Name : Tasha
Email : teeko770@yahoo.com
Name of the Delivering Florist : 
My Complaint : What a ripoff! I got my discount only to find out that I was signed up for two other things. 14.99 was taken for one and 9.99 for the other. I called these companies to find out what it was about and told that I exceeded a free trail that I never received information on. At the time I was told that since I was already charged I might as well use the service for a free credit report and to print the coupons, then call back and cancel. When I went online to do these things my account had been cancelled. I am outraged, I will never buy flowers or anything else from this company or it's affliates.

09/18/11
Name : Angela 
Email : awells0127@yahoo.com
Name of the Delivering Florist : Arrowhead flowers
My Complaint : I placed an order with Bloomstoday on Friday for a birthday delivery to my sister for a sunday delivery since its her first birthday out of state since she moved. As of 5pm the flowers still not delivered. I called blooms and they told me that my order should have been delivered and gave me the number to the local florist. I called the florist and found out that the company is closed on sundays!!! Am pissed because blooms made this promise of delivery only to send to a company that cant deliver.Not to mention i was supposed to get 50% off my order only to be charged full amount and now have to wait for my $32 credit to be sent back to me as well. I will never utilize this company again!

09/15/11
Name : J Barnes
Email : jbarnes45@comcast.net
Name of the Delivering Florist : 
My Complaint : I had called around Sept. 2, 2011 to cancel my membership and was surprised to see another charge ot $9.99 to my checking account on Sept. 15. I called Blooms Rewards immediately and was told that they showed no previous phone call. 

09/14/11
Name : Lisa Castillo
Email : Censored2@optonline.net
Name of the Delivering Florist :
My Complaint : I was being charged a $9.99 each month for 7 months. I did not hit YES sign me up on your website. I will have to take this to a higher power if this matter is not fix immediatley. I was very please with your flower service so I would like to recommend this company to friends and family if your customer service improves.
Thank you

09/14/11
Name : Mr. Heinrich
Email : meadfish@juno.com
Name of the Delivering Florist :
My Complaint : Boy, where do I start! The deal they advertise at 50% off your flower order with this company will end up costing you hundreds and hundreds of dollars! Your discount will sign you up for 3 different entities, which have access to your credit card....and all will charge you monthly fees!!! To cancel you are required to call Blooms REWARDS, AND something called Identity World Wide, both with no relation to Blooms Today. I didn't sign up for either of these, at least not that I knew of! Finally, be prepared to call each of these entities at least a couple times for cancellation, and then wait several months once they actually process the paperwork before your charges end! After 4 phone calls I finally managed to get all charges reversed.....all of this for ordering flowers that I never even received! This puts the final nail in the coffin for a man who doesn't like to buy flowers anyway. This company has set the floral industry back 50 years for any man who signed up for this deal!

09/12/11
Name : Crystal Levenson
Email : celticnightsmystery@yahoo.com
Name of the Delivering Florist : 
My Complaint : Never got the flowers or the tree !I am severely pissed off, what did I pay for! want all my money back including the 9.99 that was not optional to get the flowers! Whole thing is a scam and if I do not hear back I will have to call my credit company and have these charges back charged.
Severely upset customer. I cant believe they never delivered the flowers to the funeral.

09/02/11
Name : JDH
Email : jjf316@yahoo.com
Name of the Delivering Florist : 
My Complaint : Don't ever buy any flowers from Bloomstoday. You will get charged with some scame on your creditcard that you wouldn't even know what they are for. I ordered sympathy flowers for my friend who is going through cancer treatment. That was all I wanted but somehow they authorized my credit with identityword.com $14.99 and bloomrewards$9.99 and I have been getting these charged everymonth. When you order flowers on online, they will ask you to enter your e-mail address which it may sound like it is part of ordering process but is is all scam. They wont' even finish ordering if you don't enter e-mail address but once you do, you are automatically agree to getting these rediculos services such as identiyword and bloomsrewards. I am so upset that now I have to spend hours to disupte these charges with my bank and bloomstoday. If you check out the website "complaint board" there will be a lot of same ccomplaints about same issues that I had. Please check it out it will blow your mind!

09/01/11
Name : Louis Garcia
Email : happylouie1@yahoo.com
Name of the Delivering Florist : Remarkable Events
My Complaint : On august 29th. I ordered a funeral arrangement to be delivered on the 1st. of sept. It was to be delivered by 2pm. The order never arrived.
Called them up and they wanted to apply a discount to the order,then would deliver it for the night viewing. Thats when I cancelled the order.
What a sham.and I will never order from blooms today again or reccomend them to any one ever again.

09/01/11
Name : M. Leslie
Email : z31969@hotmail.com
Name of the Delivering Florist : Unknown
My Complaint : I ordered flowers for my daughter's teacher in May of 2011. I called in June to cancel this blooms rewards membership. I spoke to a very nasty customer service representative at that time! I have paid for this order of flowers at least two times over because they are continuing to take money out of my account, and the last time money was taken out, it caused my account to be over drawn. Which means I had to pay them, then the bank the over draft fee. This company is truly taking advantage of it's customers, and their customer service is worse than talking to soeone from India! The bad thing about this is that you are talking to American women who have no compassion or customer service skills to save their lives. I hate that I ever brought the flowers for my daughters teacher if I had known I would still be paying for them 4 months after the fact.

08/31/11
Name : Kerrie
Email :
Name of the Delivering Florist :
My Complaint : I ordered flowers they were never delivered they refunded me my money for the flowers BUT have continued to charge me $9.99 a mth FOR NOTHING!! I have received absolutely NOTHING from this company!!

08/30/11
Name : scott
Email : islandgirlink2@gmail.com
Name of the Delivering Florist : 
My Complaint : Horrendous, deceiptful company. I would NEVER sign up for this service. We were charged $70 worth of fees before we realized we even had a membership!!!  
Total rip-off. They refused to offer any kind of refund, and the so-called "awesome" discounts were for a town an hour away from us!!!

08/30/11
Name : Broke! 
Email : robin@barrycollc.com
Name of the Delivering Florist : not sure they chose the florist
My Complaint : I too have been scammed in having $9.99 plus an additional $14.99 charged to my cc for many months now. I bought flowers for a friends funeral in May and this is what happens!Pathedic. I will go out of my way to spread the word to people to avoid using this company. Now I have to hassle with cancelling something I didnt even sign up for, which from reading these other complaints, will not be easy.  

08/30/11
Name : A.S.
Email : N/A
Name of the Delivering Florist : 
My Complaint : This is terrible.. Bloomsrewards is a way to fool people.. I got charged 14.99 and 9.99 monthly for 4 months... this may not be illegal as they have charges in fine print but is very misleading, questionable and highly unethical.. Never ever buy from blooms today! pathetic

08/29/11
Name : Pissed!!!
Email : Shalcam0129
Name of the Delivering Florist : 
My Complaint : I sent flowers in may for mothers day! These people have been taking 9.99 plus 14.99 out of my account for 4 months. I've been robbed. Do not order from these people. You will be paying for one order monthly . 

08/27/11
Name : mmoreno
Email : mmoreno@earthlink.net
Name of the Delivering Florist :
My Complaint : om..you guys have been taken $9.99 a month since 12-10=11 out of my (parents) bank account this was not authorize I look on the bank statement and there was a charge for Hay Market which I did not authorize. RIP OFF ! Parents are in their late 80's;;; TARGET!..

08/26/11
Name : N/A
Email : N/A
Name of the Delivering Florist : 1-800-FLOWERS
My Complaint : I had ordered flowers for my daughter's birth to her son. My bank had called me and asked if this was an approved debit on my card I told them that I went through 1-800-FLOWERS which my family and I use often and we all know that they contact any available florist shop (which i was under the impression). Well today I look on my bank statement and there was a charge for Hay Market which I did not authorize. So, this being the weekend I had to cancel my account what a crock of poop.

08/26/11
Name : Christeen Gresham
Email : mrskerr327@yahoo.com
Name of the Delivering Florist : No idea.
My Complaint : This company is HORRIBLE!! It signed me up for many different memberships and they kept getting taken out of my account. Additionally, i called on 6/7/11 to cancel my whole account and continued getting charged 14.99.. I called today and they said they can't pull up "all my membership fees" at once.. It's bs. It overdrafted my bank, and they said they don't know if i'm signed up for anything else!!!! How do they NOT know?!!? Rediculous! NEVER ORDER FROM THEM!! NEVER!!!

08/24/11
Name : Helen Carter
Email : Helencarter@Comcast.net
Name of the Delivering Florist : BloomsToday.com
My Complaint : Imagine the surprise that sending flowers through this site is tantamount to a scam. I had to agree to purchase a delivery to a fee, but I did NOT agree to Identity World Wide, although the representative adamantly accused me of not reading! Thpacket they supposedly sent by email more than likely went into spaam since i didnt know to set them as a safe-sender....another part of the scam. I cancelled verbally today, but went one step further. I called my credit card company and blocked these two from ever charging me again! Funny, they share the same phone number but initially she wasn't sure she could cancel the Identity fee. This is a scam that many won't pursue, and how much money could pile up? GRRR!!

08/24/11
Name : lynda davies
Email : lad7330@hotmail.com
Name of the Delivering Florist : Blooms Today
My Complaint : Ditto to all the complaints below. They are very deceiving. I did not sign up for the $9.99 per month offer. Yet, I have been charged for 3 months now. They tell me I did sign up for the program but have to proof to send me. Trying to get this removed from my credit isn't an option with this company. This company is dishonest and unethical.

08/18/11
Name : megan m oliver
Email : leeyates@yahoo.com
Name of the Delivering Florist : 
My Complaint : i paid for flowers to b delivered a few months ago n thy were never delvered i asked for my money back and to be taken off the rewards program. i was never taken off the rewards program and has had $10.00 taken from my account since then. i want my account to be canceled imediately

08/18/11
Name : LaChana Brown
Email : ldb_79@yahoo.com
Name of the Delivering Florist : Mimi's
My Complaint : BEWARE OF BLOOMS TODAY! All I wanted to do was send balloons to a friend and was siged up for two programs I did not want to particapte in...Blooms Rewards and Identity World Wide. They are very sneaky; they don't make it easy to see that you're "signing up for either of these programs. All of a sudden, you just see charges to your bank account. I try to cancel both programs and got the run around everytime. Finally on my third attempt I was able to cancel, but not before having to listen to there freakin spill on how "wonderful" these programs are. Just be carefull; they have no worries about taking advantage of you!

08/17/11
Name : Kris Olson
Email : gaiusgracchus33@yahoo.com
Name of the Delivering Florist : 
My Complaint : Even if what BloomsRewards is doing is legal, it is not moral.
The poor unsuspecting customer thinks they are buying flowers, and this confusing note pops up that says you get a free 21 day trial in IdentityWorldWide.com. It is hard to catch this - you don't really know what it is or how it relates to your flower order.
It does not mention that you must call a SEPARATE COMPANY to cancel -- calling BloomsRewards.com to cancel THAT membership does not eliminate this second membership, too.
So you must realize, somehow, that you must call a whole separate company to quit that membership.
The supposed 'welcome' package they send will be trapped by many people's spam checker if they even bother to send it to you. You may think it is just junk mail, since you did not realize you were REALLY ordering this membership, instead of just flowers like you intended.
This business model is vile and repulsive. This company should be the subject of a class action suit.

08/12/11
Name : Paul Johnson
Email : ptimjohn84@bellsouth.net
Name of the Delivering Florist : blooms
My Complaint : I have a debit that I did not consent to for 14.99 for somthing called Identityworldwide hay mark va what the he'll it is don't care and I hope that this has noting to do with flowers I ordered on line because I was charge way more than was advertised and you can bet I will not be ordering nothing from them anymore

08/11/11
Name : ij
Email : jarvis347@gmail.com
Name of the Delivering Florist :
My Complaint : This company has NO SCRUPLES. DO NOT BUY FROM THEM EVER!! I suggest that we, as a group who've been taken advantage of, take a class action suit against this company. They secretly enroll you into a "club" and begin taking money from your bank account on a monthly basis. There must be some super small disclaimer on the site that admits this, but it ABSOLUTELY NOT CLEAR when making a purchase. These people are disgusting thieves. Go to FTD or something

STEER CLEAR

08/10/11
Name : Jamie
Email :
Name of the Delivering Florist :
My Complaint : I never signed up for their "rewards" program. Has anyone ever gotten their refund from being ripped off monthly after ordering flowers from them?? I will NEVER ORDER FROM BLOOMS TODAY AGAIN!!!!

08/10/11
Name : Disgusted
Email : rtulper@aol.com
Name of the Delivering Florist :
My Complaint : These people are crooks, and customer service is non-existent. Although I didn't realize they would be charging monthly, the person I spoke to, Jodi, explained that they sent a number of emails and I should have read everything. Bunk. I vehemently expressed my dissatisfaction, but she would only refund from today forward. I will dispute the charges with my credit card company, but,BEWARE. THE HONESTY OF THIS COMPANY IS SERIOUSLY SUSPECT.

08/10/11
Name : Carol Gilbert
Email : Cgilbert15@verizon.net
Name of the Delivering Florist :
My Complaint : I ordered flowers and signed up for the "Rewards" program, which could be cancelled after 30 days. The monthly fee for having this "service" was $9.95 a month, charged to my credit card. After 30 days I called to cancel the service and was told that would happen immediately. 5 months later that $9.95 was still being charged to my account. Unfortunately, I didn't scrutinize my bill thoroughly enough untill that 5th month. I called again yesterday and was told the account would be closed immediately and I was to get an email within an hour. That never happened either. Luckily for me my credit card has been switched to another bank and Blooms Rewards can no longer withdraw anything from my new account. This is terrible, dishonest, unethical business! Shame on them. I will be sure to badmouth them to everyone!

08/10/11
Name : Ron Peterson
Email : exspressed@cox.net
Name of the Delivering Florist :
My Complaint : I ordered some flower arrangements and fruit baskets for Easter. Their web site was VERY confusing and you do not recieve the discounts promised. Also you are sighned up for a monthlyfee which is a rip off. I called to complain and they could not have cared less.
BE WARE OF THESE PEOPLE. Look carefully at yourorder confirmation and print it out from your e-mail, otherwise they will not tell you the truth about it. You have to call "bloomsrewards" to cancel the monthly fee not "bloomstoday" EVEN THOUGH IT'S THE SAME THING. They do that to confuse you i think. I called and was on the phone foe half an hour. It was so frustrating that I was reduced to insults in no time. I was as rude and as pushy as possible before they agreed to have a supervisor call me , which of course NEVER happened. They claim that every call is logged in the computer. I called several times that day and after not hearing from them I called again a week later. They claimed (rudely) that I had never called before and there was no record of me calling or being hung up on. That was enough for me. Fight fire with fire> I called continuously and haressed the hell out of them until they just gave up andgave me the two month refund I wanted for the monthly fee.
STAY AWAY....IT'S A SCAM

08/10/11
Name : theresa wesley
Email : tl_wesley@hotmail.com
Name of the Delivering Florist : blooms today
My Complaint : When you buy flowers, you unwittingly sign up for a rewards program that continues to take $9.99 out of your bank account every month. Then they sign you up with an identity theft scam that takes another $14.99 out of your bank account. All I wanted was flowers for a one time purchase. This is ridiculous and will be reported to my bank and the Better Business Bureau. With all the complaints on-line about this, please everyone take the time to report them to the BBB.

08/08/11
Name : Dissapointed
Email : lisa123@yahoo.com
Name of the Delivering Florist : Blooms Today
My Complaint : Without my knowledge or authorization, Blooms Today gave my credit card information to a "Identity Theft.com" and they processed a charge on my credit card for $14.99 for 2 months, before I noticed the charge on my bank statement. I called them to check who authorized them to charged my card & asked them,who registered me for their services. I was told, that when I ordered and agreed to accept a 50% discount from Blooms Today, I had agreed to "their" services too. What a scam!! The savings was only $10; had I brought them thru another company. If I had known it was going to cost me another $9.99 to be a member with Blooms Today. Then another $30 by "Identity Theft" a company that passed on my credit card information to, without my authorization. I, ended up paying more. Read the information on the "Blooms Today website carefully or this may happen to you. In my opinion I will NOT BUY ANYTHING else from Blooms Today or I will risk them sharing my credit card. I do not appreciate their deceitful practices.

08/05/11
Name : Edge
Email : ronedge21@hotmail.com
Name of the Delivering Florist : 
My Complaint : Membership fee 9.99 is monthly forever, the initial site does not explain how this works. Whatever you save on the order is eaten up quickly with monthly fees to your credit card.

08/05/11
Name : Heather Griffith
Email : hetherdear@yahoo.com
Name of the Delivering Florist : 
My Complaint : BloomsToday is a scam. Not only were the flowers that were delivered, late but a lot of them were dead. Definitely not worth it for the discounts. On top of this, I keep noticing that my account is being charged for other things like identify monitoring, etc... Basically, you get a discount but end up getting charged by other organizations once you sign up! DONT DO IT!!!!

08/04/11
Name : steph
Email : froglady27p@gmail.com
Name of the Delivering Florist : 
My Complaint : they do not tell u they charge u full price PLUS sign u up for bogus BS at 9.99 a month with no way to contact them. wanted flowers sent to a funeral and got RIPPED OFF STAY AWAY FROM THIS SITE!!

07/29/11
Name : Jean Hudson
Email : mjrhudson@aol.com
Name of the Delivering Florist : Blooms Today
My Complaint : They are disgusting! You buy flowers for a funeral with a big discount but are then charged a monthly membership fee on your credit card. When you finally realize that something is wrong, you are then charged the full amount of the flowers which are not worth the extra money charged. Thanks for cheating me while I am mourning the death of a friend.

07/28/11
Name : Amy
Email : 
Name of the Delivering Florist : BloomsToday service...
My Complaint : I ordered flowers to be sent to my grandmother on her birthday. They did not arrive. I called the customer service, and although they refunded the money, no offer was made to send more flowers. The customer service rep did not seem that surprised or helpful that the order wasn't received. Lovely to know that my grandmother thought that I forgot her birthday and they did not offer to send flowers for free.  

0726/11
Name : Kathy Henson
Email : kjohenson@yahoo.com
Name of the Delivering Florist : 
My Complaint : I have been enrolled in their blooms rewards program. I have been trying for a week now to CANCEL THE SUBSCRIPTION!!!! When I call the 800 number I get put on hold while they have a recording going over and over about their identity theft program. I just want the subscriptions canceled I need to speak to a real person. Is that possible? After listening to their message for more than 30 minutes I was disconnected great way to retain subscribers just don't answer calls that want to cancel the service.

07/25/11
Name : Diane Williams
Email : dwilli3@hotmail.com
Name of the Delivering Florist : 
My Complaint : i ordered some flowers using Blooms Today website....WITHOUT MY AUTHORIZATION they withdrew $9.99 each month for a Blooms Reward Program which I knew nothing about. I have disputed the charge with my credit card company but so far it has not been resolved. DO NOT USE THIS COMPANY...THERE ARE OTHER REPUTABLE INTERNET FLOWER PROVIDERS THAT DO NOT SCAM YOU.  

07/22/11
Name : M J Phelps
Email : mjphelps@yahoo.com
Name of the Delivering Florist :
My Complaint : To Craig Roland: You are obviously an employee of this deceiving company. Yea, if you read the terms on the sign up page, you will see that you will be charged. But this company KNOWS that most people are greiving and non-suspecting of scams like this. To this I say, "How can you be proud of a company like this!" These type of companys give flowers a bad name. I work for a large corporation and deal with people all across the United States, and I make it a point to let people know about this scam. I even post it at the bottom of my many emails I send out daily. Blooms Today does not design the flowers, either, by the way. They pay as little as they can get away with to have the local florist they contract with design it and get it out on time. Problem is, Blooms Today tells their poor unsuspecting customer that they can deliver it by a certain time, not even knowing if they have a shop in the area to handle their order or the right type of arrangement. I'll be glad to look at the news one day and see this company out of business.

07/22/11

Name : Jo Phelps
Email : mjphelps@yahoo.com
Name of the Delivering Florist :
My Complaint : Also people, if you do not want to experience the bad taste of a poor flower ordering experience as I did, here is a bit of information that you can use to check a company out in the future. Go to domainetools.com and enter the name of the company in the search box. It will tell you who owns/runs that website. I did that with the programs that I was signed up with, Blooms Rewards and Identity Worldwide and found out that they are owned by the same company, Flowers Sent Today aka Blooms Today. We order flowers to send to our loved ones to cheer them up or honor their lives. It is so very important that we make a wise choice when ordering. Unfortunately, ordering from Blooms Today was a nightmare for me. Just beware people.

07/20/11
Name : IRMA VILLANUEVA
Email : IV78414@aol.com
Name of the Delivering Florist : FLORAL BOUTIQUE CORPUS CHRISTI, TX.
My Complaint : I WAS VERY DISAPOINTED ON THE POOR CRAFTMANSHIP ON THE SPRAY SOME OF THE EDGES OF THE FLOWERS WERE BROWN THE BOTTOM ROW OF THE ARRANGEMENT THE FLOWERS WERE FACING DOWN ON DISARRAY THE BLACK BOW WAS STUCK IN THE MIDDLE WITH RIBBON CUT REAL SHORT I WAS TOLD SINCE I HAD REQUESTED THE DELIVERY TIME @ 11 AM (I WAS GIVEN THE IMPRESSION THAT'S WHY IT WAS DONE THAT WAY) ALSO I WAS ADVISED I SHOULD'NT HAVE ORDERED BY THE 800 PHONE # AND CALLED LOCALLLY IF I WANTED BETTER SERVICE I CALLED HER RIGHT AWAY A COUPLE A MINUTES LATER AND ADVISED HER IT WAS BEST SHE PICK IT UP AND SHE ME TOLD SHE WAS NOT GOING TO PICK IT UP SHE HAD ALREADY WASTED A LOT OF TIME VERY DISAPPOINTED THE EMPLOYEE THAT IS DECEASED WAS VERY SPECIAL TO ALL OF US IRMA

07/20/11
Name : barbara
Email : balsabek@hotmail.com
Name of the Delivering Florist : not sure
My Complaint : Whwn people are ordering flowers for a wake or funeral they are too upset to apply the usual time they do when ordering online. I got tricked today and was told I cannot cancel my 'membership' for 21 days. I immediately called the consumer affairs dept of the RI Attornery Generals office to put in a formal complaint. I also called my credit card company and told them I was not responsible for any 'membership' fees.
I have no problem paying full price for the flowers. But I will not be charged ten dollars a month for the rest of my life by these scammers.

07/20/11
Name : Gerald Bienvenu
Email : geraldbienvenu@bellsouth.net
Name of the Delivering Florist : never completed this
My Complaint : It's obvious that Bloomstoday is an outragious scam. Had I checked online to see if they had any complaints I never would have spoken to them. Luckily, I called my bank and cancelled my card. (This is the ONLY WAY you can stop further charges
against your card). Do not get mad if they don't call you back. They don't. When I called them to find out what information they needed, a female voice said "Hello", and that's the last I heard from my order. Needless to say, I called and cancelled my card just a few minutes later. Best of luck, if you want to file a class-action suit...call me. I'm all for it.


07/12/11
Name : Gary Geer
Email : gwgeer@comcast.net
Name of the Delivering Florist : unknown
My Complaint : Placed and order for delivery on 7/11/2011. Did not arrive. When i asked the company to honor their 100% satisfaction guarantee they absolutely refused to do so. I called the 800# and asked for a supervisor. After 45 minutes on the phone with the agent, who would not identify himself, I got to Pamela who would give me no other information. She also refused to honor the guarantee and I asked her was Blooms Today willing to lose a customer over her refusal to honor the guarantee. She stated "YES". I encourage everybody to dis-associate themselves with this company because it is not built on honesty and integrity. You are better off to Google a florist where you need the delivery and deal directly with them. 

07/05/11
Name : Jacqueline Garrett
Email : netta05@earthlink.net
Name of the Delivering Florist : Blooms Today
My Complaint : I was charged $9.95 a month for 2 months and when I asked for a cancellation and refund, they took back their 50% discount. Also, I was charged 14.99 for credit monitoring which I had no knowledge of and they refused to give a refund on that even though it was never used and was unauthorized. TOTAL SCAMMERS!!!

07/01/11
Name : Donna
Email :
Name of the Delivering Florist :
My Complaint : SCAM. First they offer a 9.99 monthly fee for the discount and then a 14.99 monthly dicount offer for identity theft protection. Turns out you pay 24.98 every month in addition to your one time flower order. Then you have to cancel each of them separately. Flowers were crap and could have been done cheaper and better by any local florist plus you would have helped your local community.

07/01/11
Name : Maria Steele
Email : maria_stee@yahoo.com
Name of the Delivering Florist :
My Complaint : I ordered flowers for a funeral. They were not what I ordered. I paid alot of money and what arrived was a tiny basket. So small, they put it in their bathroom at their house. EMBARASSING!!!! I called customer service and they told me they could go to the house where the flowers where at to pick them up.

06/29/11
Name : David Roberts
Email : davidroberts1941@sbcglobal.net
Name of the Delivering Florist : 
My Complaint : Total scam terrible company these people are a rip off. They sign you up for service charge your credit card and then cause you to have nsf fees. They need to be put out of business

0629/11
Name : Cheryl Johns
Email : cjohns6274@gmail.com
Name of the Delivering Florist : bancroft
My Complaint : My daughter tried to surprise me for my birthday with a bouquet of flowers delivered to me at work. 3 days later they arrive at my work and much to my dismay. Your company could not even get my name correct. What a shame that what should have been a beautiful experience. Your company managed to completely be incompetent on more levels than imaginable.

06/26/11
Name : Mary Jo Phelps
Email : mjphelps@yahoo.com
Name of the Delivering Florist : 
My Complaint : People, do not waste your time with this company. They do not do anything but take your money, send your order to a florist in the area where you need your delivery, and profit from your tax, service fees, and terrible sign up programs. The poor florist that receives the order gets paid very little. That is why your flowers are so poor looking. You can go online and Google florist and the zipcode where you want your delivery and deal directly with the florist in that area. This company is completely unethical and should not be in business. Do not deal with these people or you will probably regret it. I had a terrible experience with this company in the past. My mother, who was grieving over the loss of my father, wanted something gorgeous sent to the funeral. She ended up with no flowers at all because of this company. Deal with the florist directly if you want a successful order. 

06/24/11
Name : Kim Phillips
Email : kimiphillips717@verizon.net
Name of the Delivering Florist : 
My Complaint : I was in a hurry trying to get flowers for a memorial being held the same week as mothers day, and no I did'nt see there would be a $10.00 monthly charge. I would of seen it on my statement if it charged correctly. Instead I was charged $86.00 for $62.00 flowers, then charged another $20.00 tht was later credited back, then a month later charged the $10.00. I am also being charged 14.99 a month for identity ins. and Norton. I was'nt given any software for Norton, nor have I recieved any info on how to use the identity theft ins. When contacting these companies directly they can't help me, don't have my name,address or phone number or email. They have my credit card number though because it's being charged ! So far one flower arrangement has cost me approx $150.00. They were'nt THAT nice ! 

06/21/11
Name : luisa
Email : lehrig@hotmail.com
Name of the Delivering Florist : Blooms Today
My Complaint : Still irritated one month later. I see that there are compliants still being posted to this board about poor customer service.
I attended a funeral last week of a dear friends mother. I made sure to tell all my friends not to use Blooms Today. We ordered flowers from a local florist that had a phjysical address and all the flowers were on time and gorgeous. We also decided to donate to her (lady who passed away) favorite charity instead of flowers.
Make sure if you are reading these complaints to share your bad experience with friends and poasgtg of facebook and send emails to all your friends.

06/19/11
Name : sara clancy
Email : bewitched2070@aol.com
Name of the Delivering Florist : bloomstoday
My Complaint : i ordered flowers for my boyfriend for the next day and two days went by...i called to check and they were always closed.i finally got through to someone and they said they had contacted me and cancelled my order when in fact they had charged me already and i had NEVER been contacted!!!i have never had such a bad customer experience in my life and will never use this company ever again .

06/06/11
Name : luisa
Email : lehrig@hotmail.com
Name of the Delivering Florist : blooms today
My Complaint : Responding to Craig Rowland. You must be in your 20's if you shop at New York and CO. The issue remains that their invoice goes on your credit card as three entries not one entry. When you order the flowers on-line the INVOICE odes not total out for the 9.99 membership.
I order a lot on the internet. The company I order from gives me the total of what was ordere,. the tax, and the shipping. I then get my credit card and that total is reflected on my credit card. Blooms today online invoice does not reflect they are charging you the 9.99. There hae been many complaints through the years. When you join the Blooms reward it SHOULD be on the invoice that you are charged that 9.99.
In your post you imply that you kind of feel bad for the company......go to all the sites and see how this company has RUINED many peoples happy and sad days. They have ruined funerals, mothers day , birthdays, Valentines for many people. DOnt think at your youthful age that all these people on here just post to post..They are irritated, upset at this company. 
People on here order one size of flowers and get other sizes. Your order may have come from a good florist they use....but your florist DID not deliver all the flowers that Blooms Today takes orders from. SO it is like going to MCDOnalds..your order something and you expect to get it on time and what you ordered. SO please compliment this company but dont you take other peoples complaints and just diregard them..You sound like BLOOMS TODAY NOW.
Luisa

06/06/11
Name : Jennifer Cox
Email : jcox12@gmail.com
Name of the Delivering Florist : 
My Complaint : Blooms Rewards is a manipulative, sneaky and immoral company that tricks you into signing up for their "club" to get a discount. I have now been billed $9.95 per months for the last year (stupid me JUST noticed) for some membership that I never knowingly agreed to. What a RIP OFF!!!
06/06/11
Name : craig rowland
Email : ccftox@cox.net
Name of the Delivering Florist : blooms today
My Complaint : I read alot of complaints, then I went online to bloomstoday.com. When I get there and go to do an order, step 2 does explain the whole promotion. I'm not sure why everyone else is so mad, I guess people don't read what is in front of them, and even the button says "Yes, sign me up" I mean that's quite straight forward. Well, I used them, LOVED the flowers, Did get 50% off then I used my new blooms rewards membership I signed up for and saves 82.50 at New York and Co!!! So I kinda feel bad for this company. They have great flowers, a great promotion, and a great rewards membership, but because the people who buy online evedentally dont read, they are getting a bad reputation. Great company, I will deff use over and over, and for all the complaints, dont point the finger just because you were too lazy to read. Thats wrong

05/29/11
Name : jodi hoffman
Email : hofman905@comcast.net
Name of the Delivering Florist : blooms today!!
My Complaint : i notice above, about filing complaints..no profanity...i wonder why anyone would be so angry? you should be ashamed....you obviously have received many a complaint as did the receiver of my "fruit, gift basket". for that much money i spent...should of made my own fo 3.00 
05/29/11
Name : jodi Hoffman
Email : hoffman905@comcast.net
Name of the Delivering Florist : blooms today
My Complaint : i ordered via online for funeral arrangement. i do not want nor never did want that 9.99 monthly fee! i and others i see, have been subliminally, scammed. please credit my account, and get me off this site. you charged me..numerous times, then you gave me 25.00 credit, now billing me again, this is absurd. please contact me, and solve this problem that you seem to get all sucked into. i will be following up on this, i have all documents, and for further "bad reputation," to take advantage of someone, grieving, and no proper notification on your emails which were deleted since they appear as spams. your matter in these credits is appreciated. jodi hoffman,

05/29/11
Name : gwendolyn smith
Email : gwendolyn.dom@hotmail.com
Name of the Delivering Florist : 
My Complaint : My final charges on this first and last floral order made in May are still $10.00 more than they should be despite my conversation with one of the representatives.This conversation ended with me being assured the $10.00 would be returned in acouple of days.I have also had an opportunity to review the Blooms Rewards Program and have found it does not meet my needs, there will be no need for Blooms Rewards to deduct any-thing further from my account. A call will be made to confirm there will be no future deductions made. 
05/29/11

05/25/11
Name : luisa
Email : lehrig@hotmail.com
Name of the Delivering Florist : Blooms Today
My Complaint : I have never ordered on the internet where my order comes in as THREE transactions on the credit card statment. They have one entry for the flowers(DEBIT). Then one entry for the savings(CREDIT). Then one entry for the recurring MONTHLY charge(MONTHLY DEBIT). When you place your first order the TOTAL you see is the (flower charge minus the savings=Total) . It DOES NOT SHOW the 9.99 monthly charge for becoming the member. When you get your credit card statment is the first time you see the 9.99 charge--DECEPTIVE
If you are a business and order flowers for a client and it is a business expense--it is a nightmare cause you have THREE entries on your credit card for one purchase You will see TWO entries as debits and ONE entry as a credit.
My parents never got a confirmation of their order or joing the BLOOMS REWARD--till they started complaining--so you dont know you become a member till you get your credit card statement.
SUMMARY
1---DONTt touch the BLOOMS REWARD button if you are ordering flowers once or you will get charged 9.99 a month-you become a member
2- If you ask for the 9.99 back they will charge you full price for the flowers
3- Their site says see details at checkout------the detail will show the flowers and the credit but NOT the 9.99/monthly recurring charge
Everyone when you use Blooms Today please note----if you are ordering flowers only one time and join the Blooms Reward they WILL debit your credit card MONTLY for 9.99. You get a first time credit of up to 35$then a maximum credit of 10$on future purchases. SO let me see--I pay you 9.99 a month for a one time order of flowers.

05/23/11
Name : laddie browand
Email : sandy-shuart@yahoo.com
Name of the Delivering Florist : supervisor of blooms Tammy owner Donald Mayer
My Complaint : I placed a funeral order for my sister in law on 5-20-2011 early, to be delivered on 5-23-2011.I received 2 emails on 5-23-2011 at 6:45pm. saying they could not do the order due to local florist did not get it done!!! Now what upsets me the most is they did not have the respect of there customer to give me enough time so I could call a reliable service to do the job. They just blew me off.Four and a half hours after the funeral they e-mail me this letter.This was a out of state funeral all we could do is send flowers as we could not afford to be there. I was so upset all I could do is cry.When I called Blooms all the supervior Tammy said is we will give you our money back, it is not our fault the florist did not do there job!!!! So I will wait to see if I get the money credit back to me. I will never do business with this company again and if Ican I will do my best to let everyone know about this scam of a company. Sandy Shuart of fl.

05/19/11
Name : Carol J. Cline
Email : richbittycarol@aol.com
Name of the Delivering Florist : Joan West
My Complaint : I ordered the European plant basket and upgraded it. When I actually saw the plant at the funeral home, I was so devastated. If I hadn't upgraded it, it would have probably fit in a coffee cup. What caused me total of 70.00, I could have bought at Walmart for under 20.00. I took my complaints to the funneral director who said he would voice my complaint and took my number but have not heard anything since. DO NOT RECOMMEND!!

05/18/11
Name: Luisa Ehrig
Email Address: lehrig@hotmail.com
From: Houston, texas
Name of Delivering Florist : Blooms Today
 My parents called me this week and told me this is the first time they were "DUPED" when buying flowers online.
They went to bloomstoday.com to order flowers for an elderly lday was going through a hard time. Little did they know that they were going to have a hard time with BloomsToday. There order totaled 27.00 and they were content with that price. When they got their credit card bill 9.99 was added to the bill. My dad called them and they said well you becasme a memebr. he told them he never saw that he became a memerb and when the order totaled out it did not include the 9.99. He was told that it was at the very endof the roder.
After much research on the web..it has happened to many people. All of them say the same thing..It was not clear that you were becoming a memebr when you order the flowers. Some people dont notic it for months.
I dont know who to contact or what regulatory organization that can be contacted so they can look into this. This is decptive and fraudulent and an unauthorized charge.
For thos of you this has happened to. you have 60 days to contact your credit card company. it is on the back of your statment. Send in the complaint!!!
I am apalled at this and just cant beleive they do it over and over again..even though they have gotten all those complaints.
For all of you reading this. Go on the internet and do a google search for: blooms today complaints. You will see that complaint over and over and the company doesnt do antyhing about it.
remember the name BLOOMS TODAY--dont order from them. 
Signed the daughter of duped parents!!! Luisa

05/17/11
Name : lpaine
Email : wrenpaine@yahooocom 
Name of the Delivering Florist : 
My Complaint : my uncle died and we had a an order for flowers not only did they bring the flowers to my home and not the funeral polar but i had horrible customer service. I accidentally hit a link, thinking it was for the flowers but it was for this dumb program . 9.99 was taken out of my account i noticed this after they put the money back unfortunately they took the 30 back and did not refund me the 9.99 the customer service on the phone was rude and did not explain the program talked down to me i would not fall for this place it is horrible will not be using them ever again.

05/14/11
Name : Mike 
Email : xmjs00@gmail.com
Name of the Delivering Florist : 
My Complaint : This Service is a scam,, do not use

05/14/11
Name : LISA
Email : asylamsd@yahoo.com
Name of the Delivering Florist : Bloomstoday.com
My Complaint : worst customer service. manipulative, they will burn you. they will sign you up for their blooms reward program and continue to bill you every month. bought two flower arrangements. none looked like the picture online. i was supposed to get a great 50% deal. in the end I paid over $100. When i called to complain, every rep was evil and horrible. the worst fraud florist online system ever. please do not use them, they are pure con artists. they will take you for a bad ride. 

05/11/11
Name : Joyce connor
Email : joyceiecon@aol.com
Name of the Delivering Florist : 
My Complaint : Been on the phone for 5 min someone hung up on me 
called back and still on hold. I want to cancel my memebership I just can't afford it. 
I will call my credit card and ask them to deal with this problem.

05/10/11
Name : 
Email : nicemoooves7@yahoo.com
Name of the Delivering Florist : 
My Complaint : This is the worst flower website ever!! I have used a couple and this one does not deliver! First, it took me an entire day for me to get a hold of them! After my mother (On monther's day told me she did not get my flowers) They told me it was delivered. It was not! Then they told me they would have a manager call me back about my flowers. No call back. Then they asked me why I picked that particular plant? I said because my mom would like something like that for Mother's Day. They told me florists have a hard time with stocking it. I asked, why do they sell it then? It is now Tuesday and still no flowers for my mother!! IF YOU ARE READING THIS: PLEASE USE A DIFFERENT SITE! Such as proflowers.com!

05/10/11
Name : Chris McKnight
Email : Coggroup@cox.net
Name of the Delivering Florist : 
My Complaint : I placed 2 orders through Bloomstoday online service. The 1st order was on 5/4/11, a plant basket with balloon to be delivered on 5/5/11. The recipient did not get it until 10pm that night because it was left at the neighbors house and without the birthday balloon wich I paid extra for. I then placed a 2nd order on 5/6/11, a mothers' day mug with flowers and balloon to be delivered on 5/7/11......it is 11am on 5/10/11 and still no mothers' day flowers were delivered. I didn't get an email or a phone call explaining why or what happened to my order. when i called the company this morning I spoke to a customer service rep who told me it was not their problem but they would refund my money and then when I asked to speak to a manager she hung up on me. I believe this is poor customer service and they should do better in such a declining economy.
I do expect an appology and restitution to my case.
C.M.McKnight  

05/10/11
Name : Brian Brandts
Email : B@O.com
Name of the Delivering Florist : Not Sure
My Complaint : I was charged a 9.99 monthly fee which I was never made aware of when I ordered My grandmother flowers for Mother's Day. I called to cancel my membership and was told I would have to wait 21 days before they could cancel it.  

Blooms Today has earn my attention and I will spend the rest of my days spreading the word to AVOID BLOOMS TODAY.

05/09/11
Name : Ashley Hund
Email : smashlee882004@yahoo.com
Name of the Delivering Florist : Dont Know
My Complaint : I placed an order on thursday for my best friends mom that is suffering from cancer and thought it would be thoughtful to send flowers on mothers day well got an email on saturday at 4:45 pm and 2 emails saying they cancelled my order and the voicemail that was left was rude and they didnt even explain a reason as to why it was cancelled. I was extremely frustrated and upset. Oh course they were closed when i called back so I called today spoke to kathy and she advised me of the situation and said she could give me 50% off and have them delivered tuesday gave her my card number and then find out she cant do that. This is just horrible customer service. Then I ask to speak to a supervisor/manager and no that cant happen either. They should of never took these kind of orders if this is what was going to happen to people especially on a holiday. Its one thing when they try to get people on some membership thing then the next you dont get your flowers. Something needs to happen here. I expect an email or call asap.

05/09/11
Name : Steph
Email : medicalmediadoc@gmail.com
Name of the Delivering Florist : never notified of who
My Complaint : My son ordered me Mother's Day flowers. No delivery. I was home all day Saturday when they were supposed to come. No one came. Can't track order. This is clearly a scam meant to prey on holiday givers!

05/09/11
Name : Kim Linton
Email : klinton@johnsonu.edu
Name of the Delivering Florist : 
My Complaint : I ordered flowers for my mother on the Blooms Today website for Friday delivery. She never got them. I called customer service first thing Saturday morning. I opted to have the flowers delivered again for today, Monday. We'll see if she gets them. My bank statement shows another charge for the redilvery of the flowers for today, so now I've paid twice for flowers that my mother's never received. I just talked to a customer service rep & she says it takes 2-3 business days to get the original charge taken off. I told the rep that if my mother doesn't have her flowers by noon today, then I'm cancelling everything I want my full refund. This was not worth it and I will never use Bloomstoday again. Way too much hassle & not satisfied.

05/08/11
Name : Raymond Bennett
Email : thewoodsman2424@yahoo.com
Name of the Delivering Florist : 
My Complaint : I placed the order may 6 . Was supposed to get on 7th, never received it I payed 65.oo$and I'm not happy. I hope they will be sent today.

05/08/11
Name : Diana Doran
Email : dianapisco@aol.com
Name of the Delivering Florist : 
My Complaint : Today is mother's day and I place an order Thursday 5 of may to be delivered by Friday according to the person the person I was talking on the phone, Friday, Saturday and my mother never got her flowers, I want my money back, I will call Monday, I just can said with great disappointment that I will never going to use this bloom business again. I feel so bad that my mother never got her flowers you business let me down.

05/08/11
Name : unfortunate
Email : shanaypiggee@yahoo.com
Name of the Delivering Florist : 
My Complaint : It is Mothers' Day and my mother in law has not recevied her flowers at all. My husband is very upset with me and this company. I spent close to a hundred dollars on a floral arrangement that did not show up on Saturday like it was suppose to. My husband is very upset and this is not turning out to be a really good Mothers' Day seeing that I am a mother myself. 

05/08/11
Name : Philip Houser
Email : Houser591@yahoo.com
Name of the Delivering Florist : Don't know
My Complaint : The flowers were never delivered and no phone call
this is just a big scam and I will not let it pass. I'm going to turn you in to the BBB and the chamber of commerce and also the attorney general of Virginia. You should be ashamed of your self some mother was expecting flowers and you failed
to deliver>You will never hear the last of me I will be your worst nightmare.

05/08/11
Name : Nina
Email : Ninaa1515@live.com
Name of the Delivering Florist : Blooms Today
My Complaint : Blooms today claims to have a 24 hour customer sercice line, no answer! on hold 45 mins! there is no way to track your order or even look at it online! They tell you you are getting 50% off and when you get your total at checkout they give you the total, which is false! They do not tell you your money saved will be refunded and it has been a week, no refund! I have sent 5 emails no response. I ordered 80 dollars in flowers expected to be sent to my mother tomarro for mothers day and have no way to even check to see if they will be sent! I have never seen such a thing! every other floral company answers the phone in less than two minutes, trust me i checked! Because of this im assuming my mother will not be recieving a gift tommarro as they are liers! This is unexceltable NEVER order from these people, there is no customer service at all, no way to see if your order even exists! Theyt claim to have a 100% money back gaurantee as well if you are unhappy, well we will see cuz i want all my money back flowers or not! 

05/08/11
Name : Helen Haugabrook
Email : helen2@verizon.net
Name of the Delivering Florist : Don't Know
My Complaint : Name of Delivery Florist: (unknown)
My Daughter Debra Richards (Order #96690480) did not received the Mother Day flowers I ordered for her. Special Request for order specifically requested that flowers be delivered on Saturday, May 7th. I am Very disappointed. On voice message I received when I called on Saturday evening after talking to my daughter was: "If I have any questions I have to call back on Monday. I am finished dealing with Blooms Today. 

05/08/11
Name : Chandler Kensington
Email : chandler.kensington@gmail.com
Name of the Delivering Florist : 
My Complaint : No customer service can be reached for the whole weekend. Family owned? Ha!

05/08/11
Name : Chandler Kensington
Email : chandler.kensington@gmail.com
Name of the Delivering Florist : 
My Complaint : I ordered floweres from you. 96690578, for $51.38, now there is a $86 dollar charge and a 9.99 dollar charge and on top of it your customer service is closed. I will deny this with my bank immediately and you will lose out, if this is not fixed immediately.

05/08/11
Name : Samantha 
Email : mattandsammayer@yahoo.com
Name of the Delivering Florist : Blooms Today 
My Complaint : You suck! ordered flowers received a cancleation e-mail saying they are not delivering my MOTHERS day flowers!!!!!!!Just because. ps they have already taken the money out of my checking account. BBB here I come you have messed with the wrong person. I am a banker if they screw you go cancle your debit card and get a new one so they cant take anymore money out!

05/08/11
Name : Tami Storey
Email : bloomstoday@ua-storey.com
Name of the Delivering Florist : 
My Complaint : I am VERY upset that I ordered my mother a really nice bouquet of daisies on Wednesday. There was plenty of time for you to state that you could not deliver the flowers so I could order from another florist, but I received an email on SATURDAY in the afternoon stating with NO EXPLANATION on why they canceled the order and did not deliver any flowers to my mother.
Very disappointed in your company and will not recommend or order from you again
Tami Storey

05/08/11
Name : naddie
Email : naddierey@comcast.net
Name of the Delivering Florist : 
My Complaint : Call me stupid! I had no idea until my checking acct was overdrawn that Blooms Today was going to suck my acct every month for $10.00 with a recurring fee. But in return I never recieved squat. No e-mail, no coupons, no corospondance, nothing, nada. exept a withdrawal to my checking acct. But the last straw. 2 days before mothers day I attempt to use this worthless membership and get a message board that informs me that due to buisness (duh) they are not taking any more orders. is that crap or what? I thank you and my mother thanks you

05/08/11
Name : Matt Lee
Email : satyrsilenus@hotmail.com
Name of the Delivering Florist : Bloomstoday.com
My Complaint : After placing my I order I checked my bank statement and found that instead of the 19.99 flower price advertised i was charged 48.99 which was the full price of the bouqet (sans advertised discount for joining their premium rewards program) plus 9.99, the membership fee for said program. It says wait three days for the credit to reach your account and I haven't recieved it yet so I called and they said wait a few more days. They also said that if I cancel the program before the 21 days they would charge my card the full amount and remove the discount. Their customer service department was rude and combative and it is obvious that they are a complete scam, thieves, and commit fraud with little or no remorse. In reality, with the fee included I really only got a 10$discount on a 50$order instead of a 20$discount on a 40$order which is what they advertised. 50$for a mug of flowers and a tiny Mylar baloon seems a bit much, eh?

05/08/11
Name : JEANNETTE WRIGHT
Email : MOMSWRIGHT@HOTMAIL.COM
Name of the Delivering Florist : THERE WAS NO DELIVERY
My Complaint : ORDERED FLOWERS FOR MY GRANDSON TO BE DELIVERED TO HIS MOTHER AT HER JOB ON FRIDAY BEFORE 1:00.
I CALLED AND WAS TOLD THEY WERE DELIVERED, SO GRANDSON CALLED HIS MOM AND ASK IF ANYTHING SPECIAL HAPPENED TODAY, AND SHE SAID ""NO"" AND HE ASK IF SHE RECEIVED FLOWERS.nO!
SO I CALLED AGAIN 1-800-520-0573.AND ASK ABOUT ORDER NO 96670894 AND THEY SAID THEY HAVE UNTIL 6:00 TO DELIVER AND IT WAS 5:30 AND THEY WOULD CALL ME WHEN THEY WERE DELIVERED.WHICH NEVER HAPPENED..
SO NOW ITS 7:30 FRIDAY EVE AND I GET E-MAIL SAYIUNG MY ORDER HAS BEEN CALCELLED..
MY GRANDSON IS HEARTBROKEN BECAUSE NOW HIS MOM DOESNT HAVE FLOWERS FOR MOTHERS DAY,AND HIS SURPRISE HAS BEEN RUINED.
PLEASE MAKE THIS RIGHT FOR MY GRANDSON. SHE WORKS AGAIN ON MONDAY AND I THINK SHE SHEOULD HAVE FLOWERS WIUTH AN APOLOGY FOR THE SCREW UP.
AND ABSOLUTELY NO CHARGE FOR YOUR MISTAKE.
I AM LOOKING FORWARD TO HEARING FROM YOU.
THANK YOU
JEANNETTE WRIGHT.

05/05/11
Name : Charmie Stryker
Email : CharmieStryker@gmail.com
Name of the Delivering Florist : 
My Complaint : My First and def. my last experience with Bloomstoday. Was completely misled about the pricing. Never received a confirmation receipt. My 20$order later became an unauthorized charge of 50$. I was completely blindsided!! And to make it worse I could not cancel my "bloomsreward" membership (that I apparently signed up for) until after 21 days. They were nice enough to warn me it would debit out of my account every month. Needless to say, this company chooses an unethical way of doing business and must thrive of taking advantage of new customers.

05/05/11
Name : Cheryl Onderchain
Email : cborgsby@yahoo.com
Name of the Delivering Florist : n/a
My Complaint : The worst company I have ever dealt with in my life. I only used them because I was visiting an online obit for a colleague's brother and we decided to send a floral arrangement to the funeral this week and the Washington Post had a banner add that said "click here to send flowers". I keyed in all my data, including my credit card, then hit submit order and their system locked up. I waited a minute or two before refreshing and then hitting submit. Still nothing. 
I promptly called customer service and told them the situation, they assured me that since my order was not in their system that the order/charge did not go through. 
I logged onto 1800flowers.com and easily zipped through placing the order and received confirmation that the flowers would be delivered. Even saved a few bucks over the Blooms Today price for the same arrangement.
So today I get two e-mails confirming my Blooms Today order (it's a duplicate of the same order, exactly everything the same except it generated two order numbers). I call to get them cancelled out/charges refunded. I call my bank to let them know what's going on because at this point I have ZERO confidence in Bloom Today. Bank notifies me not only did they charge me twice, they charged me a third time! 
More calls back to Bloom Today - no explanation given for the mysterious third charge, I am told they will process credits back for the two orders in question. I continue to ask about the third charge. After not getting a call back after being promised one, I logged onto Facebook and found their fan page. I clicked "like" so I could post my complaint on their wall and ask for someone to contact me since there is no corporate number to track these crooks down. Some lady named Angela finally responds by picking up the phone and calling me and is completely rude and tells me I need to have my bank FAX over a form to get the 3rd charge removed.
Low and behold I go back to FB and see not only have they deleted my posts, they have banned me from commenting. Additionally, Angela's last name is Bex and shockingly a gentleman with the SAME LAST NAME writes a post saying "ignore all the negative comments, I have always had great experiences dealing with Bloom Today" - if that isn't shady I don't know what is.
Totally shady scumbags. 

05/04/11
Name : SD
Email : sdhrst04@aol.com
Name of the Delivering Florist : n/a
My Complaint : I just want an email address that I can contact Blooms today, they avoid putting up an email contact. 

05/04/11
Name : Amy Lorengo
Email : 
Name of the Delivering Florist : 
My Complaint : Purchased flowers from Blooms Today online. At the end of the order process, the website said I owed $9.99 for membership feeds, which I didn't know about or approve. I immediately called to cancel the order and the membership. They continued to charge my account. Have called a second time to cancel the account. Geneeva said I should have received a credit previously, which I did not. She cannot refund the fees they have already collected, since their records show I received a credit previously. She says she has now cancelled my account and asked a supervisor to call me back regarding the credit I never received. Do NOT order from Blooms Today. It is a rip-off, misleading, and deceptive.

04/29/11
Name : Baxter Ordiway
Email : skipbronco@charter.net
Name of the Delivering Florist : 
My Complaint : your company has yet to deliver flowers that were ordered at 9am on Wednesday April 27th. It is now 2:30pm Thursday April 28th and you still cant deliver them. I have been told that you will call me within 1hr with delivery confirmation but I am still waiting for a call. I have been told that I would receive a call back from supervisors - that never called. I doubt that you can deliver my flowers and believe that you should take the "same day delivery" statement off of your advertisement. I has been over 24 hrs since the order was placed and you still havent delivered the flowers. As I was typing this email my phone rang - I received a call confirming delivery to her school by 2pm their time which is 4pm my time. Luckily the school has my number and is going to call me if a delivery actually happens. I was trying to have the flowers delivered on her 16th birthday and called your company in more than enough time to have them delivered. There is no way that you can fix this - her 16th birthday was yesterday and you can never bring that back. I've spoken to your company about 10 times in the last day and a half and still cant believe that the flowers are actually being delivered

04/27/11
Name : MS
Email : mswilder@netzero.com
Name of the Delivering Florist : n/a
My Complaint : I contacted Blooms Today on April 26, 2011 requesting an arrangement. I asked if it could be delivered that day (my order went in around 11AM) and I was told it would be delivered within 4 hours.
I called back today (4/27) to verify that it had been delivered and I was told that you had no notice of delivery from the florist. I was told you would request the confirmation and call me back.
I waited over an hour and then called again. Same answer - that you would request a confirmation and call me back.
I waited for 10-20 minutes, called again and was given the same answer. They asked me if I wanted to call the florist directly and gave me the number (503) 769-7673. I called the number and it has been disconnected!
I called customer service (again) and asked to speak to a supervisor. I was transferred and the person on the phone answered HELLO?. No name or title was given. I asked his name and told him my problem. He said that two requests for confirmation had been sent to the florist, but no response had been received. However his records showed that the florist had received Blooms' order. The supervisor said he was going to see if he could find another phone number for the florist and call them. I asked him if he could get back to me by 11AM that day (in 20 min) and he said yes.
I waited until 11:20 and called and requested that I speak to the same supervisor. I waited and was told they couldn't find him and I was transferred to another supervisor.
She was very appologetic. However, her version didn't fit anything I had been told earlier by the Customer Service people or supervisor.
I was now told that her records showed that the original order from Blooms Today had NEVER BEEN SENT to the florist. More apologies.
Now, I have talked to several Customer Service people (and listened to your recordings that say that your service is "guaranteed"). I have never been offered an appology until this last call and no options were given to me except that I call the florist MYSELF!
I was told that I could get a "discount" if I wanted --- and they would have the order delivered ASAP. Yea, Right.
I said that I didn't want them to give me a discount - that I thought the arrangement should be delivered free of charge for all the time, trouble and effort I have gone through (from the results I received from Blooms Today, I think I did all the work).
I responded that I wouldn't pay Blooms Today to deliver and if they wouldn't do it for free that I wanted the order cancelled and no charge to be placed on my credit card!
Again, many appologies - but no service.
It is sad that the person I wanted to congratulate on her special day never received my gift. Maybe someday I will be able to tell her this story. I can "guarantee" that I will never use (or try to use) your "services" again, and will make sure that anyone I know is aware of how I have been treated.
  MS 

04/27/11
Name : Carla Hoskins
Email : elijahhoskins@hotmail.com
Name of the Delivering Florist : representive
My Complaint : You failed to deliver my son's and daughtre-in-law aniversary gourmet basket that was ordered for April 18th. This is deplorable. Your staff should be fired. I will never ever ever order from you again, and you better not deduct $9.95 from my account or i will sue you. I will be surprised if your still in business after mothers' day at the rate your operating.
  Ticked off!! Carla Hoskins
 P.S. I ma now ordering from 1800 Roses Get a Clue!

04/25/11
Name : Sandra Speck
Email : s.speck1@comcast.net
Name of the Delivering Florist : 
My Complaint : we did not receive the flowers that were ordered
not happy

04/25/11
Name : 
Email : 
Name of the Delivering Florist : 
My Complaint : Do not use this company.. They rip you off.. They claim I had a duplicate account and charged my credit card $60 for flowers that were suppose to be $30 delivered!

04/20/11
Name : karen coleman
Email : karenluvu43@yahoo.com
Name of the Delivering Florist : unknown in Fla.
My Complaint : UNBELIEVEABLE POOR SERVICE EVER!!!I DO NOT RECCOMMEND TO ANYONE TO USE THERE SERVICE NO MATTER WHAT DISCOUNT THEY GIVE U AT FIRST TO DEL .. THE WORST CUSTOMER SERVICE EVER.. I HAVE REPORTED THEM TO THE BBB AN ALL OTHER DEL SERVICES.. ITS TOO BAD THAT THEY SAY THEY R A FAMILY BUSINESS BUT LACK IN SUCH POOR CUSTOMER SERVICE.. I PLACED A SPECIAOL ORDER FROM MI TO FLA.. IT NEVER MADE IT THERE ANY I WAS NEVER NOTIFIED... UNACCEPTIABLE.. AN CO WAS NOT WILLING TO SEND FREE OF CHARGE DUE TO THERE NAGLECT...
ONLY GIVE A $8 DOLLAR CREDIT ... WOW... AN TO THINK THAT I MANAGE A BUSINESS.. I WOULD NEVER INSULT ANY CUSTOMER IN THIS MANER.. WAITING FOR MY REFUND...
WE R FREEE...BECAUSE OF THE BRAVE..
MICHIGAN MILITARY MOM.
KAREN COLEMAN

04/19/11
Name : Tish Cullers
Email : oosonnoo@gmail.com
Name of the Delivering Florist : BloomsToday
My Complaint : If there was a possibility for a 0 star rating that is what this company would be getting! 
I needed flowers for a family members funeral. I needed two SEPARATE orders and two DIFFERENT arrangements. I ordered them both online got the receipt for the first order everything looked fine. Then I got the receipt for the second order and it was the SAME as the first one! So I called and was told they would refund the full first order and place my second order the total would be around $60 I was satisfied. 
I get to the funeral and they sent the first they messed up of two of the same exact arrangements!
I go home and check my bank statement online they charged me for both ordered refunded the second and then charged me twice for the first order again! So I wanted 2 arrangements totaling around $60 and ended up with 3 charges that added up to be $200!!! Then they keep charging me over and over for the rewards program that I didn't even want. 
Then 2 days after the funeral I get an email telling me that the correct arrangements I had wanted in the first place were delivered. Two days late!
I have called and they keep saying it was refunded but they aren't refunding anything at all.

04/15/11
Name : Brian P. Clarke
Email : brianpc31@gmail.com
Name of the Delivering Florist : Unknown
My Complaint : In concluding with my note below (posted on 4/5), please let the record here show that the intervention I received from the Better Business Bureau (BBB of Metro Washington DC & Eastern Pennsylvania) was the ONLY action I took that evoked a reply and, ultimately, a resolution from Blooms Today. The ONLY thing.  
Five emails to "concerns@bloomstoday.com" and four phone calls to their "customer no-service" resulted in NADA. So, don't waste time dealing with them; go through the BBB. In doing so, I got two very defensive (aka, BS) replies to the BBB from "Catherine Jenkins" at Blooms Today, but I DID get want I sought: a credit back on my cards and an assurance that I am no longer going to be billed their asinine $9.99 per month. A fee that applies even if the customer buys NOTHING during that month!
As I said in my final note to the BBB just now, CAVEAT EMPTOR with these people. They should NOT stay in business!

04/10/11
Name : Audrey Prihoda
Email : audreyprihoda@aol.com
Name of the Delivering Florist : Hawley's Florist
My Complaint : I ordered a dozen red long stem roses for my 89 year old mother who was in the hospital out of state on Wednesday.
I was quoted a price plus delivery fee after a long discussion of what I would buy. The person I spoke to tried to talk me into a monthly fee, I said no.
I spoke to my mother and she said she received the flowers and that they were beautiful.
I went to see her in the hospital a few days later and to my complete surprise there were only 1/2 dozen roses. I called the local florist and she said that was all the money they received was for the 1/2 dozen. They were very nice.
I remembered that the Blooms repre said she would send an e-mail confirmation but I never did get one. When I returned home I double checked my e-mails and did not have one. I called Blooms to complain, they said they would send the e-mail again, which they did not, they lied to me. Of course the chg card people can not do anything because I did not have a confirmation for a dozen roses. I learned my lesson. What a scam, I don't know how those employees live with themselves.
04/07/11
Name : KAREN JOHNSON
Email : cinnominjohnson@yahoo.com
Name of the Delivering Florist : none
My Complaint : On 4/2/11 I called Blooms Today to order a birthday gift. Not to long after I get a called back from Blooms Today saying their florist didn't have the arrangements I wanted. I decided to cancelled my order.(1)I WAS TOLD THERE IS NO CANCELLATION FEE FOR CANCELLING ANY ORDER INCULDING THE AWARD CARD WITH THE 50% OFF.(2)I WAS NOT INFORM THAT I NEEDED A DIFFERENT NUMBER TO CANCELL THE REWARD CARD I HAD TO CALL BACK TO FIND OUT THAT INFOMATION.(3)I WAS TOLD MY MONEY WILL BE REFUNDED WITHIN TWO BUSINESS DAYS;IT DIDN'T HAPPEN. I CALLED BACK AFTER THREE DAYS LETTING THEM KNOW MY MONEY WASN'T REFUNDED. THEIR SIDE OF IT WAS "IT'S UP TO MY CREDIT CARD COMPANY AND THAT IT TAKES FIVE BUSINESS DAYS" I WAS MISINFORMED ABOUT THE ORDER BECAUSE INSTEAD OF REFUNDING MY MONEY BLOOMS TODAY HAS TAKEN ANOTHER TWENTY DOLLARS OUT OF MY ACCOUNT WITHOUT MY PREMISSION. THIS IS UNACCEPTABLE AND AGIANST THE LAW!!!
04/05/11
Name : Brian P. Clarke
Email : brianpc31@gmail.com
Name of the Delivering Florist : NA
My Complaint : Having seen the "ruse" of this company's "50% off purchase offer" (which comes with an immediate and RECURRING "monthly fee" of $9.99, even though the "50% off" is a one-time proposition), I canceled my order five days before it was even to be delivered. Theoretically, in the "real" world, that is plenty of notice. Apparently, "Blooms Today" is within the SURreal world!
I have now sent FOUR emails over the past two+ days seeking a written acknowledgment that I will have that unused "monthly fee" refunded to me. Again, I canceled the order five days prior to delivery, called to request the written confirmation notification of cancellation and refund in full, and I have not even gotten the obligatory "automated reply" to my emails!!!
How, oh how, is this "thing" still in business???
CAVEAT EMPTOR on the sucker who does business with this entity.
04/05/11
Name : TATIANA A GIGLIOTTI
Email : tanyadaniel2003@yahoo.com
Name of the Delivering Florist : bloomstoday.com
My Complaint : AWFULLLLL AWFULLLLL CUSTOMER SERFICE!!!!STAY AWAY FROM THIS FLORISTS COMPANY!!!I ORDERED A DELIVERY FOR THE NEXT DAY AND THE FLORIST NEVER SHOWED UP,CALLED CUSTOMER SERVICE BUT THEY WERE NNNOOOO HELP AT ALL,NEVER EVER IN MY LIFE I M GONNA DEAL WITH THEM AGAIN AND I WILL NOT RECOMMEND THEM TO EVEN MY ENEMIES!!!
04/02/11
Name : Maryann Hughey
Email : joblady@pacbell.net
Name of the Delivering Florist : Bloomstoday.com
My Complaint : THEY ARE AWEFUL...charged me double what invoice stated, confirmed order and delivery, then NOTHING ARRIVED for grandpa's 90th birthday! When I called customer service said they gave the order to Star Florist in Arizona and they don't answer the phone so they could not explain why this happened. THEY NEVER OFFERED ANY REFUND, COMPENSATION, basically could care less! Then, I was told a supervisor would call me back. When I told them they have terrible customer service and that they should deliver an upgraded centerpiece and offer me refund the lady said "If you don't pay you get nothing, just wait for a supervisor to call you" and HUNG UP ON ME! I am disputing the charges requesting refund from credit company and now we are left with nothing for Grandfather's 90th birthday party. DO NOT DO BUSINESS WITH THIS PROVIDER, they stink!!
----
03/29/11
Name : John Ruzicka
Email : johnnyruzicka@yahoo.com
Name of the Delivering Florist : 
My Complaint : Dear Sirs I ordered flowers from you on2/13/11 order # 96536779. I chargded these to my credit card then was also charged $9.99 to join some reward club. I do not remember requesting to join this club. I tried unsucessfully to get a full refund. But was unsucessful. I feel I deserve a full refund. I hope to order flowers from you in the future but if I am chargded $9.99 everytime I order flowers I will have to order from elsewhere. SINCERELY John Ruzicka
-----


Name : christian 
Email : christianromeo@rocketmail.com
Name of the Delivering Florist : 
My Complaint : I placed two orders and turned around and canceled both orders. They said they were canceled but yet they still delivered one order of flowers. I then called them and they said they would refund the money within 1 week. It has been 2 months and numerous calls later and they still haven't given me my money back. They also set me up on that rewards thing and keep charging my card 9.99 per month, I told them to cancel that as well but yet they keep charging me.

---

Name : Lisa
Email : lmedlin@cffc.com
Name of the Delivering Florist : local in Tappahnanock
My Complaint : I ordered the 1800-Thanks Allate and go thanks for nothing. a small $vase with a few flowers that I could have put together from walmart.

---

Name : patricia driscoll
Email : blue2126@surewest.net
Name of the Delivering Florist : 
My Complaint : I did not join bloomsrewards, but you charged my credit card 9.99. I do not intend to pay this and opt out of any of your programs. Patricia Driscoll, 2126 Homewood Way, Carmichae, Ca 95608, phone # 916-485-9243.

----

Name : Tomiko
Email : Tomiedm@ebold.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers for a friend's funeral from a local florist connected to Blooms.net. I supposedly agreed to an $50 discount which automatically becomes a membership to Blooms Reward unbeknownst to me. Two months later, charges started appearing for $9.99 for Blooms Reward out of Haymarket, VA. When I called the company, they refused to back out the charges unless I agreed to pay the $50. I have turned this over to my credit card company that has issued me a new card. Also about this time, we started getting additional fraudulent charges on the card--hmmm, coincidence??? I will never again buy flowers online with any company associated with Blooms.net.

----

Name : Sharon Ramirez
Email : vzevut4g@verizon.net
Name of the Delivering Florist : Blooms Today (aka Blooming Idiots Today)
My Complaint : My recent letter (below) to them explains the hell I experienced with Blooms Today.

Dear Customer Dis-Service:

I don't know why I am bothering to write, except for the fact I have time I don't mind wasting this evening because your e-mail address (just like your cancellation form), probably doesn't work either...another useless tool for scamming.

Nevertheless, I filled out the phony cancellation form you had posted in January (that you recently removed from the website when I looked today) and found when I viewed my account that you sly foxes billed me $9.99 again, despite the fact that an e-mail was sent to me confirming my Blooms Today/ Blooms Rewards cancellation back in January, and informed me that I will not be able to join again for at least six months. What a laugh!!!! You guys are so desperate to take advantage of me (and I see alot of others too) probably some like me during the time of death in the family and the need for a vase of flowers for their dearly departed's funeral. See link below.
http://www.google.com/#sclient=psy&hl=en&q=blooms+rewards+cancellation&aq=1&aqi=g2g-v1&aql=&oq=&pbx=1&psj=1&bav=on.2,or.&fp=ee7ae51cefa9981c

Nevertheless, I'm very strong, heal very fast, and after noticing that you have billed me again on Feb. 17, I phoned your Rewards Customer Dis-Service today thinking there may have been some mistake & made a mistake by asking for a refund. Lo & behold! You had some rude woman scarcastiscally yelling at me that I don't understand, that Blooms Today will continue to take the money out of my account every month in the future (not!) & that I just plain wouldn't listen to her. By the way, what a laugh! Confidentially, how much did you pay that clown? Because she didn't intimidate in the least, and I do understand. I understand that you are not above the law, and I understand that your website is nothing but a fraudulent webscam. 

I have reported you to Mastercard. The account that you have been billing me through has been CANCELLED (no more account, no more unauthorized charges from you!), and I expect the most recent unauthorized charge of $9.99 to be refunded me immediately by check, and received by me in no later than 7-10 days from this date. Failure to do so will, without a doubt, result in step 2.

In looking forward to my refund very soon...

Sharon Ramirez (the cursing customer that just didn't understand)

----

Name : Carrie O'Byrne
Email : carrieobyrne@gmail.com
Name of the Delivering Florist : Blooms Today
My Complaint : There' not way to say Thank You
For your help and fast service. I placed order
On Feb 23. The day of service. Service was at
11 am. By 10:00 am there was most beautiful 
Sight in center of church. The flowers I ordered. 
That's so much. Received call five days later
For sending flowers and how beautiful they 
Looked in church and they were is beautiful 
Five days later. 
  Thank You
  Carrie

--------

Name : Phyllis E. Brooks
Email : pebrooks@ntelos.net
Name of the Delivering Florist : 
My Complaint : 
Yes, I have tried many times to CANCEL my membership with 
Bloomswrd800-371-604haymarketva

Please cancel my rewards account

Thank you

Phyllis E. Brooks

---

Name : Lance Waligroski
Email : power1939@cfl.rr.com
Name of the Delivering Florist : BloomsToday
My Complaint : HUGE SCAM !!!

I will never consider using this rip off service again. In order to get a 50% discount they charge you a $9.99 monthly fee. My $40.00 flower cost me nearly $80.00. STAY AWAY FROM THESE SCAMMERS !!!

----

Name : L. Rhone
Email : miscmail4me@aol.com
Name of the Delivering Florist : www.bloomstoday.com
My Complaint : I ordered online Friday evening for Sunday delivery, noting the importance of having flowers there because funeral services were scheduled for 10:00 am Monday. Received no confirmation of delivery, so upon calling, was sent at 5:45 PM on MONDAY, a notice that the flowers "were out for delivery"!!! I don't usually order from unknown companies online, but since this was prominently featured on Legacy.com, that added some legitimacy for me. I was wrong. Do NOT order from this horrible, horrible retailer

-----

Name : germaine
Email : germaine@q.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers and chocolate on 2/12 for delivery on Valentine's day. It was an important gift for a friend who had just suffered a loss. The flowers were never delivered, and it took BloomsToday 3 days and 2 calls from me to confirm that no flowers were delivered! I won't have another opportunity to comfort my friend on her first valentine's day alone. Avoid this company!! 

-----

Name : TexasTex
Email : user267350@aol.com
Name of the Delivering Florist : unknown
My Complaint : I ordered a Valentine's Day gift for my spouse for delivery on 2/14/11. It was not delivered; although, my order confirmed delivery by a local florist on 2/14/11. Attempts to contact BloomsToday on 2/14 were fruitless. I could only recieve a voice mail message stating prior orders were processed for delivery. The day after of course all lines are busy. When I pay for services I expect to receive services as advertised. In this instance, I did not receive what I paid for. Local Florists is unknown. Shame on you BloomsToday,and the consumers must decide if there will be BloomsTomorrow, the proposed delivery date. 

----

Name : esneda velasquez
Email : emontayes@aol.com
Name of the Delivering Florist : 
My Complaint : flowers weren't delivered for valentines days

----

Name : Amanda Eagle
Email : emandy2@aol.com
Name of the Delivering Florist : Don't Know
My Complaint : Beware of this company, they are a total rip-off. I have been trying to get my bank account straigten out for 3 weeks. Blooms today charged me full price for my flower order and another charge for their Blooms reward membership which I never authorized.  
BEWARE of this company they are not reputable

---

Name : Paritosh
Email : paritosh71@hotmail.com
Name of the Delivering Florist : 
My Complaint : Blooms today accepted & charged my valentine's day delivery order and cancelled it on the Valentine's day. No call just an email and now I can't find anyone else to deliver on Valentine's day. The refund will follow in 7-10 days. At this stage I have no option. What a bunch of crooks.

----

Name : Dave
Email : dmetallides@yahoo.com
Name of the Delivering Florist : 
My Complaint : Used this service once and accepted "trial" membership. BIG MISTAKE!!! These people were never let you cancel once you start, even if you never use the so-called Rewards card again! Month after month of charges and when you try to cancel, they don't do it! Ridiculous in every wa

----

Name : Rynn
Email : burke_152@yahoo.com
Name of the Delivering Florist : NUUELMANS FLORISTS 413-584-2272
My Complaint : FOR MY DAUGHTERS BIRTHDAY I ORDERED 3 DOZ ROSES VIA" BLOOMSTODAY" (Well WITHIN their TIME FRAME). SHE DID NOT RECEIVE THEM, I CANCELLED THE ORDER $253.02 and my "prferred customer" status that night. I was never refunded and they have the audacity to do an unauthorized monthly fee of $10 for so far the next 7 months!!! I am filing with my State's Attorney General. NUTTELMANS FLORISTS in Northampton, MASS
 (413) 584-2272 

----

Name : Stephen Wolverton
Email : swolverton@embarqmail.com
Name of the Delivering Florist : 
My Complaint : Mine is no different from others I have read, so I will make mine short. I ordered flowers for a funeral that were not delivered so they ended up taking them to the home. The rewards program is a come-on. A simple order that cost a total of 41.89, now has turned into a total of almost 112.00 being taken out of my account. I was treated rudely by a person in the rewards department when I tried to explain how I had been billed twice, but they wanted to cut me off and yell. Very poor customer relations. I too should have read all these complaints first. I am surprised the funeral home in Rigby Idaho still does business with them. I think a talk with the Idaho BBB is in order. After three calls and they are still messing up they need to just refund all my money for all the aggravation and time I have had to put up with. 

----

Name : Ecaterina
Email : katyadavis1974@yahoo.com
Name of the Delivering Florist : 
My Complaint : I ordered flowers to be delivered to my mother-in law .
Bloomstoday accepted my visa card as payment and the flowers were to be delivered on Jan 18, 2011. They have not been delivered - it has been 2 days now that I am calling and leaving messages, I have sent emails to the bloomstoday complain site and to no avail, can someone check into this and have the order canceled so that I could find a more reliable flower shop.

Thank you.

----

Name : Tom Hayes
Email : seyahct@yahoo.com
Name of the Delivering Florist : BloomsToday.com
My Complaint : Short and sweet . . . .it appears their primary business is charging $9.99 per month for a club you really aren't aware you joined. Multiply that charge by the 1000's of people who made the mistake of ordering flowers from them and you get the picture . . . . .slick!!! I'm now working with MasterCard to "shine a BRIGHT LIGHT" on them. Stay tuned . . . I'll report back!

---

01/08/11

Name : dawn
Email : mdaj2000@aol.com
Name of the Delivering Florist : 
My Complaint : I cancelled my membership because flowers weren't delivered to a funderal. I ordered 3 arrangments that day. Sure I get a coupon for more flowers, but I will never trust you again. I should have googled blooms rewards comlaints before I ordered.
Flowers did not show up for my brothers funeral!!!!
Now I am getting back charged!!!!

12/24/10

Name : marguerite cipriano
Email : mjcipriano@comcast.net
Name of the Delivering Florist : 
My Complaint : we received an arrangement on December 22--after 2 days the roses -are -dyin---it was sent by mr&mrs. john cowings---6910 ROSMONT PARK LANE KATY,TX.77494--our address--92 QUARRY DOCK RD. BRANFORD,CT 06405--tel#203-481--2404 please advise

12/19/10

Name : lorie bemrose
Email : jamesandlorie@charter.net
Name of the Delivering Florist : 
My Complaint : sorry i posted on wrong flower site. i ordered flowers from blooms today and when i looked at my reciept i saw they charged a 14.95 service feee plus a 9.95 for a membership i did not ask for. when i tried to cancel online it said i had to wait 14 days. i never asked for a membership only a coupon. whats up with that? i will be calling my credit card company and tell them noyt to accept any charges from blooms.
i would have bought the flowers but dont try to scam me.
thank you lorie

12/19/10

Name : lorie bemrose
Email : jamesandlorie@charter.net
Name of the Delivering Florist : 
My Complaint : i would have ordered your flowers but when i looked at my bill there was a membership fee that was addede that i did not ask for. so i cancelled my flowers and now i have to cancell a membership i didnt ask for. now they say i have to wait 14 days. what is up with that? i dont want the membership.
thanks for the help

12/16/10

Name : Michelle Roy 
Email : dnmroy@hotmail.com
Name of the Delivering Florist : My Flower Shop
My Complaint : NEVER ORDER FROM BLOOMSTODAY. Ordered Flowers for Grandma's Funeral on Dec. 8,2010. I need the flowers to be delivered on Dec. 10, 2010 at 10am. The Flowers NEVER showed. A refund is suppose to be on its way. BUT that is not the point. I was charged a RUSH charge, WAS not made aware of this at the time. I was told the charge was because the delivery was to be made before NOON!! I even called my local flower shop, and they were diappointed that they could not delivey the flowers, but they had not received the order until 9 am on the morning that the flowers were due at my grandma's services. Besides I did not order from my local flower shop. The order was placed with bloomstoday and I was given a confirmation number from diane at bloomstoday. 
---- NEVER ORDER FROM BLOOMSTODAY!!I----

12/11/10

Name : Jewel
Email : nanayuli45@yahoo.com
Name of the Delivering Florist : 
My Complaint : Please cancel my subscription to this account.
I was told that It would be cancelled if I called within 30 days. 

12/08/10

Email : rpherman@hotmail.com
Name of the Delivering Florist : BloomsofHawaii.com
My Complaint : First time buyer, and LAST...TIME buyer of flowers at bloomsofhawaii.com; Their customer service in terrible!
I wanted flowers deliver on Wednesday, Dec 8th for my sisters bday and new job. I was informed the order would not arrive until Thursday. I paid for 2 day delivery on Monday, Dec 6th. I apparently put the delivery date of the 9th, and if I did that is my fault. As I mentioned, this was my first time ordering from them and was not familiar with their website. But while inquiring about my order with bloomsofhawaii.com I was treated very rudely via emails from the company and basically screamed at with the use of multiple exclamations points. (!!!) while being told it was all my fault. There was no attempt to help or understand my situation. Their customer service stinks, and I'll bet their flowers do too.
Way too many other places on the web to buy Hawaiian flowers from and get that great customer service we 'mainlanders' have come to expect from Hawaii. 

12/05/10

Name : Tad & Val
Email : valeriecappola@ymail.com
Name of the Delivering Florist : Beginning to question if there was one
My Complaint : We ordered sympathy flowers last March for an old friend of my father's. He passed away while my parents were out of the country but they wanted to be remembered to the family so I ordered for them, what looked like a beautiful arrangement to be delivered to the funeral home. Now that I've read the numerous complaints about your company, I'm beginning to wonder if the arrangement was ever delivered (it wouldn't be a comfortable thing to call the family and ask, in light of their loss). 
To make matters worse, we just found the time to review our bank statements online and found that we've been charged $9.95 by your company every month since March when the flowers were ordered. I did notice the first time we were charged but being in a typical rush, dismissed it as some kind of service charge. Now, finding out that we've had the same deduction made every month since then, I'm convinced that we're just the type of customer you're hoping for in order to make your money. I've found numerous discussion forums & complaint boards where others have posted the same issue which tells me that there are many others in same boat and I will look into how we can have these charges reimbursed to our bank account. Although it's disturbing to discover that money has been disappearing without our knowledge or authorization, it's more disturbing to learn that a company that advertises a type of product and/or service, intended to offer expressions of kindness, would do so in such an unethical manner! It's not just about the money, but it's the principal of the whole thing. It's just wrong!!

1127/10

Name : jo jo
Email Address : joallee@yahoo.com
From : tennessee
Name of the Delivering Florist : 
Tell Your Story : On Nov. 11, 2010 I spoke with your rep Sabrina to CANCEL my subscription with this company. On my current Visa bill I have been charged for November, which I should not be charged for. Please credit my account for $9.99 IMMEDIATELY. 
I will call your office in one day to make sure that you have credited my account, and CANCELLED my subscription.
Thanks

11/26/10

Name: NIDIA VODANOVICH
Email Address : NVODANOVICH@NOSSILA.COM
From : LOUISIANA
Name of the Delivering Florist : N/A
Tell Your Story : Order a funeral spray totalling $149.00. The spray was featured as $50.00 off. Only until you checkout do they ask if you would like to join to receive 50% off of your order. In other words, the 50% represented the $50.00 off ONLY IF YOU JOINED.  
The flowers were never received on time for the funeral. Yes, I ordered them 1/2 hours prior to the viewing but never imagined that they would arrive after the service. I called for a refund, and was basically told it was my fault. I have order many flowers especially funeral arrangements in my time, and that was the reason why I paid extra for express delivery due to the time constraints and also left my cell number in case this could not be done. I WILL NEVER ORDER FROM BLOOMS TODAY AGAIN!

11/25/10

Name (can be just your first name) : Cindy A.
Email Address (optional) : hcin@juno.com
From: MA
Name of the Delivering Florist : 
 I ordered flowers for my mother-in-laws funeral by calling Blooms Today. I was quoted approx. $101.00 for this product. Unfortunately, the product delivered to the funeral home wasn't what I ordered. In addition to being charged for the product, I was also billed $9.99 for a program that was not explained to me by their customer service rep. at the time of purchase. Blooms did credit my account the $9.99 when I objected and approx. $37.00 for the poor quality of the product. Unfortunately, when the $9.99 was refunded, Blooms billed me another $50.00. When I questioned this charge I was given the complete corporate double talk and told that the $50.00 was balance of the product ordered (because I did not continue to be a member of their program). I requested that the tape of my original call be reviewed to prove that their rewards program was not explained to me by their customer service rep. I was told that they could not get the tape and that the additional $50.00 charge will stand. Currently, my credit card company is desputing the issue.  
Be aware, this company misleads their customers and suffers from poor/lack communication. If the deal looks too good...well, you know how it ends. Pay a little extra if you have to, just don't use this service.  

11/22/10

Name: John Jenkins
Email Address : johnjessica97@gmail.com
From: GA
Name of the Delivering Florist : 
Tell Your Story : I ordered flowers on-line from you in July and in no way was I aware that I was signing up for some service agreement with your company!!! You have been charging me for months and your company is not being honest with their clients! I will let EVERYONE know how corrupt and dishonest you are also! I called to speak with someone about this and I just get the run around saying I was sent a confirmation e-mail, which I did not receive or I would have called right then to cancel the service. All I want is this canceled and a refund for the $9.99 since July. They say i received a 50% discount on my order and I did not. Unless 50% of $75 is $25.

11/19/10

Name: andrea
Email Address: robbinsamr22@yahoo.com
From: california
Name of the Delivering Florist : 
Tell Your Story : I ordered flowers on-line from you and in no way was I aware that I was signing up for some service agreement with your company!!! You have been charging me for months and your company is not being honext with it's clients! I work in retail and will let EVERYONE know how corrupt and dishonest you are!!!!!

11/12/10

Name: Sean Faustina
Email Address: seansean22@aol.com
from: Riverside, CA
Name of the Delivering Florist : 
Yesterday I purchased flowers online. It offered 50% off flowers for new customers. Even though my receipt stated that my card was charged $37.73, my bank account reflected two charges of $57.73 and $9.99. 
Then I received an email today that said I had enrolled in a rewards program and would be charged $9.99 per month. 
I called Bloomstoday and left two messages for a supervisor named Catherine. The rep was rude and said she wouldn't credit my account and if I cancelled the membership, I would be charged the full price for the flowers. This is a scam. They claimed the membership fees were clearly posted online, but it wasn't. Here is the latest email: 

Dear sean faustina, 

Thank you for contacting our Blooms Rewards customer care center. As requested, full refunds of all Blooms Rewards membership fees have been credited back to your account including the initial $9.99 fee to join for the first 30 days and receive all membership benefits. The 50% Blooms Rewards discount on your original order has been removed and charged to your credit card account on file. As outlined in the Blooms Rewards terms of service, any customer who chooses not to be a member and receives a full refund of all membership fees including the initial $9.99 fee join is not entitled to member benefits. Member benefits include the 50% discount received on your original order for joining. 

Once your membership is cancelled you will no longer receive the $10.00 savings off your future Blooms Today orders and will not be eligible to re-enroll in the program for 12 months. Members are limited to one 50% discount per lifetime as stated in our terms of service. 

Amount of original discount: $20.00.  
Transactions credited and debited to your account: 
Order# Date Amount Status 
BR80263072 2010-11-12 9.99 Credit 



Regards,  
Blooms Rewards Customer Service Department 

So I am getting $9.99 back but still paying $57.73 for a $19.99 plant. What a rip-off. That's what I get for trying to throw some business toward a "family-owned" florist. Next time I will stick with 1-800-FLOWERS.

11/07/10

Name: unhappy
Email Address : kared@myfairpoint.net
From: NH
Name of the Delivering Florist : 
I ordered flowers for my friends funeral on Saturday for a wake on Sunday at 2pm. I got a call at noon on sunday and was told they were unable to deliver because the florist they use went out of business. Now I am left high and dry with no options. When I inquired why they didn't call on saturday they said they don't order until the day of delivery. Blooms today was one of the reccomended florist on the obit @ Boston.com. This service is a joke and should be out of buiness!  

11/03/10

Name: very upset
Email Address: ss2952@sbcglobal.net
From: calif
Name of the Delivering Florist : blooms today

I see alot of other unhappy people maybe all of us should file a complaint with the district attorney office email me above if you would like to file the more the better they will listen, i was scammed by blooms today they cheated a dying man out of flowers i paid for and never a apology or nothing this company is scam operation email me and lets all get together and file multiple complaint there are alot of people i see that got the same scam i did with my dying relative that has since passed how dare them he did not get the flowers i ordered from this scam operation
SHAME ON YOU BLOOMS TODAY 

11/03/10

Name: sherry stepp
Email Address: ss2952@sbcglobal.net
From: california
Name of the Delivering Florist : blooms today
PLEASE DO NOT order from this company your flowers will never arrive i ordered flowers for a relative dying in the hospital and, they never arrived when i called this company, i believe its a front business
they laughed, and said so sorry he has since passed away, never to get the flowers i ordered from this horrible nightmare company company with a capitol ? PLEASE DO NOT ORDER ANYTHING FROM BLOOMS TODAY YOU WILL BE SORRY AS I WAS THEY TOLD ME THEY ARE NOT THE FLORIST THEY JUST TAKE ORDERS FOR OTHER FLORIST AND SOMETIMES THEY CANNOT GET AROUND TO THE ORDERS SO LOTS OF PEOPLE ARE OUT MONEY AND THEY ALSO ARE CHARGING A MEMBERSHIP FEE MONTHLY ON YOUR CREDIT CARD WITHOUT YOUR KNOWLEGE YOU WILL BE TAKEN BAD STAY AWAY FROM THIS NIGHTMARE SO CALLED FLORIST OPERATION UNLESS YOU ENJOY BEING RIPPED OFF


10/28/10

Name: diane donlon
Email Address: dianedonlon@aol.com
From : NY
Name of the Delivering Florist : Schwenfurth florist, New Jersey
Tell Your Story : i ordered flowers and now have a recurring %9.99 monthly charge for "discounts." This recurring charge is not stated up front. I have been scammed!

10/27/10

Name : eleanore ciuba
Email Address : 6 manning ct, galloway, n.j.7
From : N.J.
Name of the Delivering Florist : BLOOMS TDDAY
Tell Your Story : ORDERED A BURTGDAT CAJE FKIRAK ARRABGENEBT FIR A FRUEBD ABD WAS TIKD UT WIYKD DEFUBUTEKT BE DEKUVERED TESTERDATM TGE BURTGDAT, RECD, A CIBFURNATUIB IB TGE UBTERBET, TGUS NIRBUBG WGUKE U AN IB TGE CINOYTERM U RECEUVE A CABCEKKATUIB BITUCE, THUS, MY FRIEND NEVER RECD. THE FLOWERS.

I FEEL THE CO. COULD SEND COMPLIMENTARY FLOWERS TODAY TO THE BIRTHDAY GIRL BUT NOT SO. THEY WILL NOT CONSIDER DOING SO SINCE THE ORDER WAS CONFIRMED WITH MANY VARIOUS EXCUSES AS TO WHY THE ORDER COULD NOT BE FILLED. A DIRECT PHONE CALL TO TELL ME THIS WOULD HAVE BEEN NICE SO I COULD CALL A LOCAL FLORIST AND ORDER THE FLOWERS TO ARRIVE YESTERDAY....THE BIRTHDAY.

THE PEOPLE I SPOKE WITH HAVE VARYING EXCUSES...EVEN WITH A PHONE CALL TO THE EXECUTIVE OFFICES. NOT WILLING TO SHOW A SIGN OF APOLOGY AND SEND A COMPLIMENTARY GIFT.

THERE IS A LACK OF FEELING IN DEALING WITH THIS CO, AS TO COMMITMENT, RESTITUTION, ETC.

NO MORE BLOOMS TODAY FOR ME. NOT WORTH THE TIME AND AGGRAVATION. EL CHEAPO!!!

i ordered a birthday cake floral arrangement for a friend yesterday whose birthday it was. a confirmation of this order was recd. by blooms today. while online this a.m., i received a cancellation. the order was never made. a call yesterday so i could contact a local florist would have been nice. i even tried to call corporate office today to see if a complimentary floral arrangement could be sent since this order did not happen. el cheapo! would not do.

i feceived a confirmation; my credit card was charged. this to me is a commitment. how could they be so cheap to try to make up for their inefficiency?????


10/22/10

Name : gary gerber
Email Address : bloomsrewards@onlinecomputersolutions.com
From: florida
Name of the Delivering Florist : unsure
I also got "had" with the 9.99 extra charge. I didn't read the fine print (there is a lot of it on the checkout page). I figured i was getting a 50% discount and i also figured that if i canceled within 30 days I'd get a refund like most rewards programs.
I feel like I was taken by a conman and i don't think that this a good way to build customer loyalty.

1019/10

Name : 
Email Address : 
From : California
Name of the Delivering Florist : BloomsToday/BloomsReward Program
Tell Your Story : I purchased flowers online. It offered 50% off flowers for new customers. I realized later that my credit card was being charged $9.99 per month. I called Bloomstoday and they said they couldn't help me, that I had to call bloomsreward. I called them and the rep was rude and said she wouldn't credit my account and if I cancelled the membership, I would be charged the full price for the flowers. This is a scam. They claimed the membership fees were clearly posted online, but it wasn't. You have to click "details" to see the hidden membership fee. Very frustrating when you have to call 5 times to cancel your membership and nobody wants to help.  

10/15/10

Name: Jennifer Pagels
Email Address: jlpagels2341@comcast.net
From: Richmond, Va
Name of the Delivering Florist : 
My complaint : For my Best friend's birthday, I ordered the "perfect" arrangement pictured on BloomsToday's website. Thank GOD, she e-mailed me a picture of what she actually received because it was NOT at all what I wanted her to get. Everything I ordered (from the arrangement to the vase and ribbon) was Different! The only thing that was Familiar was the overall color of the flowers. In disappointment, I called BloomsToday to express my frustration. They offered to refund me $15.50. A Full refund may require the florist to return to my Best friend's home to take the flowers back. I only received $12.00 in return. 
When I asked about the $3.50 difference, the rep told me it was either the $15.50 promised OR a certain percentage of the total. That is the way I learned that BloomsToday does not stand by their word.  

The rude and aggressive way the so called "customer service" representatives spoke to me on the phone was also disturbing. One rep told me that I could not get a refund on my BloomsReward program unless I was charged the $20.00 (50%) I saved initially on my order. This did not make sense since I had paid for Two months worth. I called her out on the Negative tone of voice she used and hope the call was In fact recorded for Quality Assurance. Thanks to my persistance, the next rep I spoke to Agreed to refund the Second month's $9.99, which I Did appreciate (although it meant the first rep had lied).  
Needless to say, Next time I will choose a Different and Reputable florist to Give my business to.


10/14/10

Name: Yvonne Brooks
Email Address: candydn172@msn.com
From: Virginia
Name of the Delivering Florist : 

I placed 2 orders on October 13, 2010. Both orders were to be delivered to my sister for her 60th birthday. A hour after I paid for both orders, I received a voicemail stating that the Marquiata flower arrangement could not be made by any of the local florist in Michigan. Firstly customers should be notified of what items are not available in certain area's before payment is taken. I was extremely upset, because my sister was going to only receive one of her arrangements on her birthday, a 60th birthday is a pretty big mile stone. Customer Service stated that they would give me an additional 25 percent off of my order, I felt that 25% percent was not sufficient because this caused a great inconvience to me. However, I stated ok, I then decided to send the 4 dozen of roses. I was ensured that, I would be receiving my initial 20 percent military discount, and my additional 25 percent discount, along with no delivery charge. They stated that someone would call me back the evening of October 13, 2010 with the final payment amount. Unfortunately this did not occur, therefore I called back at approximately 7:00 am on October 14, 2010 and inquired about my final cost and what time will the delivery occur. I was told that the delivery would occur before 1:00 PM, because my sister would not be available in the afternoon. I also informed them that I wanted the 4 dozen roses to be all yellow with baby breaths. I stated if my request for all yellow can or can not be accomondated please call me back. I still at this time did not receive my final price from the represenitive. At approximately 4:20 PM on October 14, 2010, I called the customer service department again and talked to a represenitive, who was very rude, I stated, at this point my order should be free, because of the terrible customer service I have received. She stated, I'm sorry,about the problelms, but I can offer any additonal discounts. I informed her of the Blooms Policey that states 100 percent Satisfaction guaranteed, and I would like her to forward me to a supervisor, at this point the phone went dead. I have never used a company that was so unprofessional and lacked customer service etiquette. Also on my original order that they didnt deliver on 13 October 2010, they state the refund for that order will take up to 5 days. There should be a immediate refunds of all nondeliverable products. 

I believe my order should be free at the very least for my inconvience. 

10/11/10

Name: Vanita Robin Earnest
Email Address: earnest1455@charter.net
From: Georgia
Name of the Delivering Florist : not sure
This is the most frutrating experience I have ever had dealing with an online company. They offer a 50% discount just for ordering FOR THE FIRST TIME THROUGH THEIR COMPANY and then the next thing that happens is they tell you in order to get the 50% you would have had to join the REWARDS program after you call them about your charge card being charged 37.50+10.00, this is a scam,misleading and there is no actual discount what so ever. BE AWARE THIS IS NOT A TRUE DISCOUNT FOR BEING A FIRST TIME CUSTOMER. I AM A PRIVATE INVESTIGATOR AND THEY STILL INSISTED THAT THEY WERE IN THE RIGHT, RIP OFF ARTISTS BEWARE OF THIS COMPANY AND TELL EVERYONE! I HAVE BEEN DEALING WITH THIS SINCE MAY 2010.....GEEZ

09/29/10

Name: AC Larkin
Email Address: Alarkin82286@yahoo.com 
From: Santa Fe, NM 
Name of the Delivering Florist : Unknown 
My complaint : I needed to order flowers for a funeral in another city that I wanted to attend but was unable to. I decdied to go through Blooms Today. I told them that I wanted a medium-sized sympathy bouquet with multi-colored flowers - something really colorful. What was delivered was a really wilted small bouquet (if you can call it that) of dingy yellow flowers with brown baby's breath. What a huge disappointment! When I phoned in the order, it was not made clear that the 50% off was only allowed if I joined their Blooms Reward progeam at $9.99 plus $9.99 monthly, plus a $14.99 service fee. I ended up paying over $60.00 for that horrible floral arrangement. Now, I'm trying to cancel this stupid so-called membership and have been unable to. BLOOMS TODAY IS A TOTAL SCAM!

09/21/10

Name : susan ogden
Email Address: jrmcgag@gmail.com
From: riverside ca
Name of Delivering Florist: : unknown
My complaint : WARNING .....WARNING ... YOU DON'T WANT TO DEAL WITH WESLEY BERRY UNLESS you don't mind disappointing the receiver and wasting a great deal of $$ !!!!

Well ....COLOR ME STUPID!! i based my choice of this florist because "Wesley Berry" sounded like a real professional group. Obviously, i hadn't read the reviews. i ordered an arrangement very simple, very elegant ........ what was delivered (4 hours late was anything but ! ) -- i know, i really have nothing to complain about; at least they delivered something! But it was not simple and definitely not elegant!  

PLEASE, don't make the mistakes we others have made! Teach your mouse to jump right over anything related to Wesley Berry ...... yeah!! RED-LINE THEIR SITE!!  

i'd like all of us to get together and in essence "BLACK BALL" this site, vendor,etc.

anyone interested?? contact terrierx51@sbcglobal.net

09/20/10

Name: Felicia M.
Email Address: felicia@millertime2.com
From : New Jersey
Name of the Delivering Florist : DK
My complaint : I ordered from Blooms Today seeing that they offered 50% off items they displayed on their site. I was charged 9.99 a month for three months, as well as additional charges for my initial purchase. In reality I paid three times as much for the item. What a disgrace and their customer service rep. spoke to me with such disrespect and rudeness, as if I was the one who had the problem. I will never deal with them again, and caution others against it as well. The same thing happened to my parents when they ordered from Blooms today.

09/20/10

Name : Richard M Story
Email Address: rixtory@gmail.com
From : Bethlehem
Name of the Delivering Florist : The Flower Boutique
My complaint : Googled Florists and Bloomstoday.com came up with a special for today at 50% off. I decdied to go through them. It was not made clear that the 50% off was only allowed if you joined their BloomsReward progeam at $9.99 plus $9.99 monthly, plus also a $14.99 Service fee on the flowers. 
I caught my credit card bill and am now disputing the charges. these guys are a ripoff and PLEASE DO NOT DO BUSINESS WITH BLOOMSTODAY!!!!

09/14/10

Name: Tamara Elliott
Email Address: tlelliott19@gmail.com
From : Denver, CO
Name of the Delivering Florist : Veldkamps
My complaint : I was purchasing flowers for a funeral on 09/05/10, the total order was suppose to be $48.28 with a credit of $15.00 for a total amount that was to be billed $33.28, at the same time and a $9.99 membership fee, with the option to cancel membership by 09/18/10. The Denver Fire Department FCU visa card was charged 09/09/10 for the full amount $48.28 with no $15.00 credit, we called the 1-800-520-0573 Bloomstoday customer service number on 09/13/10 at 08:00 and was given another number 1-800-371-6048 number for Blooms Rewards, while having them BOTH ON THE LINE, one on the cell and one on the landline, both advised they could not help me with the $15.00 discount, Blooms today advised they had me registered for the discount on the initial order (which I have the e-mail receipt) but Blooms Rewards claims they have no record of any flowers purchased, both customer service departments were one of the worst experiences I have encountered. They both ended up hanging up on the call, no solution was ever given and no refund has been credited to my account. I plan on filing a complaint with the BBB and the Attorney General's office as well as contesting the bill with Visa at the Denver Fire Dept.. I just had purchased flowers with FTD for a birthday had a great experience, the adveritising and deceptive ads for Bloomstoday, drew me into the web site.


09/13/10

Name: Gary Harvel
Email Address: ratzzz@comcast.net
From: Denver
Name of the Delivering Florist : DASSELS FLORIST GREENHOUSE P
My complaint : We ordered flowers & chocolates on Thurs 9/2/2010 for delivery on Sunday. They delivery was on time to a B&B we were staying at, however the flower arrangement though very full was also very wilted (I have pics) what a shame for a 25th anniversary that only comes around once and such an expensive arrangement. Also I was sucked into the 50% discount, but never recieved any information on how to use it.Upon calling the company, I foun a very,very rude operator that offered little assistance with an attitude and a coplaint website that doesn't exist (concerns&bloomstoday.com)We have used many online flower deliveries over that years and have always been more than happy with service and product. This one has to be losing customers at a rate unequaled. Will not call in again to complain as that was fruitless. We are interested in class action or maybe a group going to BBB.

09/11/10

Name: Barbara Prothro
Email Address : bjp1955@msn.com
From: Longmont,Co.
Name of the Delivering Florist : Blooms Today
My complaint : This company runs a very misleading add. They do not give you 50% off. Their gimmick is to get you to join a company that has 2 for l dinning, movies. When i told the Customer Service Rep. I thought they were 50@ off she hatefuly replied "Yo don't get nothing free! If their add says 50@ off it should be that! I will never place an order with them. Barbara Prothro bjp1955@msn.com

09/09/10

Name: Lorraine Normand
Email Address: milo1929@comcast.net
From : Fl.
Name of the Delivering Florist : 
Tell Your Story : I phoned this afternoon to cancel my membership twice,listened to the long recording both times on my cell phone ,i then called a diffent number, and the girl i spoke with was not very nice she wwas more interested in trying again to tell me about the coupons,i mentioned that i was calling to take advantage of the half price discount that had been offered to me when i placed this order onAug.23rd,she ended up talking over me and hung up,at this point we were both raising voices,I would like you to credit my acct.at this time,and the next time,I would prefer that your represenitive would learn to listen to the CUSTOMERS real concern,for the purpose of the call.Thank you,Lorraine Normand

09/08/10

Name: Mike Lucas
Email Address : sudscop@msn.com
Where are you from? : Utah
Name of the Delivering Florist : 
My complaint : I thought I was getting this order for $30.95 Not only did the order cost $59.95 but unknown to me they also signed me up for some program called Blooms Rewards. They charged my bank account monthly $9.95. Due to the amount each month was a small amount I didn't pay much attention until months later $9.95 X 6 months charges later. I have called an cancelled this so called rewards package. When I called to cancel I asked what rewards I was getting from my $80.00 worth of fees, their reply was the coupons I could print online. This is A BIG SCAM!!!!! Don't order flowers from Blooms. I can't believe they are still in business with all the complaints made against them!

NOT A GOOD WAY TO DO BUSINESS AT ALL!

09/08/10

Name: Carrie Lee
Email Address: care_e27@yahoo.com
From: Georgia
Name of the Delivering Florist : 
My complaint : I ordered flowers for my best friends birthday.. placed the order on sunday. monday was a holiday so I knew they wouldn't be sent same day. they still charged me for same day by 1:00pm! Tuesday comes and goes.. nothing. today is wed. I call them. "oh!, well, we called like 18 local florist and no one answered the phone." so I said then you still have my money send them today... "we will have to credit your card and reorder the flowers to do that." So basically they wanted me to Pay them twice for flowers they never followed thru on and hope to get credited later!!! How does this even happen??? And my best friends thinks I forgot her birthday! This sucks soo bad. I will never ever use them again!

09/01/10

Name: marie tata
Name of the Delivering Florist : 
blooms sux..customer service nasty want to tell everyone never go to u crooks..orderd flowers for my daughters birthday.. was informed that they would arrive today...wed..0rdered at 1.30pm was reassured..no blems on the delivery..it would arrive today..birthday girl waiting and then called at 4.30 pm cant deliver..they will refund..so pissed birthday girl waiting for her flowers as well as these crooks take 41 wk to get money back into my account...nasty nasty nasty will tell everyone of my friends u guys wsux and will report u to florist bureau of complaints..u guys sux..thank u for ruining my granddaughters birthday..what goes around will come around...

09/01/10

Name: Anna
Email Address: aneczka81@hotmail.com
From: Detroit
Name of the Delivering Florist : 
Tell Your Story : My husband wanted to surprise me and ordered flowers for our anniversary to be delivered to me at work, which he paid the extra fee for. The flowers never arrived! I checked my husband's email, and there it was - a cancellation notice for the order. My husband was very upset as he wanted to surprise me and was let down. I called customer service and when I told him how I feel about their level of service, his response was and I quote "Have a nice day"!?!? He also got scammed into the $9.95 / month membership which he was unaware of, I will make sure to have this cancelled. Rip off!!!

08/24/10

Name : Liz Glenn
Email Address: liz.glenn@ymail.com
From: Brentwood CA
Name of the Delivering Florist : Unknown
In November I ordered flowers to be sent to a friend who just had surgery. I thought I was getting this order for $29.95 Not only did the order cost $49.95 but unknown to me they also signed me up for some program called Blooms Rewards. They charged my bank account monthly $9.95. Due to the amount each month was a small amount I didn't pay much attention until in July 7 months later and 7 $9.95 charges later. I have called an cancelled this so called rewards package. When I called to cancel I asked what rewards I was getting from my $80.00 worth of fees, their reply was the coupons I could print online. This is A BIG SCAM!!!!! Don't order flowers from Blooms. I don't know what the flowers looked like that were delivered but from some of the things I have been reading I imagine they were'nt much to look at. I can't believe they are still in business with all the complaints made against them!

08/18/10

Name: Thomas mercure
Email Address: sammercure3@comcast.com
From: vermont
Name of the Delivering Florist : not sure at this time, but will contact them.
We ordered a basket of two plants white and yellow Perenials Rudbeckia for a friend who lost her daughter, and this was her daughters favorite plant. it not only a money issue, which I did pay 60.00 dollars for, they insted sent her a garden dish worth 34.99 which was a ivy plant and african violet, which was nice, but not even close to what I ordered, this is very upsetting to me because they set up a flower table at her funeral with her favorite flowers. very upset with the company, and will never order from them again, this did happen also a few years ago but the change in flowers were equil value and as pretty as I ordered, this time we were very upset!!!!!!!!!!!!!!!!!

08/14/10

Name : Mardi L Parmenter
Email Address: nurmar74@yahoo.com
From: Friendswood, TX
Name of the Delivering Florist : 
I ordered flowers for my cousin in Denver, Colorado, and they were not able to do the delivery the next day, as it states on the web site, and then I find that every month I get a bill on my Mastercard for 9.95 from this company, Blooms Reward, even after they said they would cancel!

08/02/10

Name: KH
Email Address : kbhills@comcast.net
Where are you from : Seattle Area
Name of the Delivering Florist : n/a
Very unethical marketing scam - misreprenting the 50% off as well as the $5 off when you sign up. 
After reading all the posts, I am sorry to have ever given them my order. My hope is that the arrangement I was grossly overcharged for arrives in good condition to my family member who lost a loved one. Yuk! It's so dissapointing to be sending sympathy to people in need and taken advantage of. I will do my homework in the future. Luckily, I did not sign up for the "rewards" program. It's just another elaborate and misleading scam to take advantage of innocent victims. 

07/27/10

Name: Dale
Email Address : daleangel@hotmail.com
From: UK
Name of the Delivering Florist : Florest Henderson (if they exist?)
Ordered flowers (of course) for same day delivery. Straight forward no add ons from their website. A site which turns from "Florist Henderson" to "Bloomstoday" before you very eyes! 3 hours later when it was too late to arrange an alternative florist they emailed me to say they can't deliver and I will get a full refund in 5-7 days. They take the money instantly but cant refund it instantly huh? The irritating thing is they come up on google maps wherever you want a florist. Pro scam job or what! What I hate is the fact that flowers are a product aimed at bringing comfort and joy and these ******s are not only ripping people off which is bad enough but they bring misery to people and their loved ones! It is the worst kind of scam!  

07/27/10

Name: nellis
Email Address: nellis2908@aol.com
From: Chicago
Name of the Delivering Florist : 
The tack on prices doubled the amount originally stated. Fortunately, I did not submit the order but I suggest a class action suit for those that have been taken.

07/13/10

Name: Jey Hall
Email Address : 
From: New York
Name of the Delivering Florist : 
Bloosms today is a rip off company. they don't stand by their word and don't guarantee your money back. I don't suggest Blooms today to anyone. They are very rude and unprofessional as well  

06/27/10

Name: Lee Smith
Email Address: smartshopper@live.com
From: FLORIDA
Name of the Delivering Florist : not sure.. 
A friend's mother passed away, and I went on the memorial website and while on it saw the ad for blooms today.. clicked on the site, found they had a peace lily plant that was $39.99 and now marked down to $19.99... I figured this would be great to send and at a good price. I also had located a coupon to get 20% off.. I used the coupon.. the page showed $37.73 yet when the fee got processed through my paypal, it was $57.73.. I was like, whoa? where's the coupon.. so I called BloomsToday and the customer service rep said .. oh, dont worry, that will be refunded to you. Okay.. well, the flowers were delivered... however, in the interim bloomstoday went in and did an ADDITIONAL charge of $9.99.. never got the refund.. so a $19.99 purchase has now turned out to cost me $87.72.. you bet your sweet petunias, I am going to be on the phone when their dang office opens tomorrow.. and if I do not get this PROBLEM resolved I will be filing a complaint! I cannot believe I have been charged an additional $50 from these people!!!!!!!!!!!!

06/25/10

Name: Delphine Carter
Email Address : delphine1@charter.net
From : Alabama
They sign you up for a rewards program that drafts the credit card you used monthly for $9.95. When you finally realize what is being done they say you had 14 days to cancel this program and you can not get your money credited. They are extremely ugly on the phone. Probably because they received complaints by the minute!

06/16/10

Name : Brad Austin Averitt
Email Address: Brada@motorcarsfinancial.com
From: Dallas, TX
Name of the Delivering Florist : 
This is a scasm, beware they give you the sense of a one time charge and before you know it, you have 12 months worth of 9.95 monthly charges to belong to their worthless crap disount plan. I now have unauthurised member fee chargess and my anitial purchase without the discount was 39.00.

I now have 150+ dollars in a 39.00 over priced flower arrangement from one year ago.

06/14/10

Name : Susan Manger
Email Address : susanmanger@att.net
From: El Dorado Hills (Sacramento Area)
Name of the Delivering Florist : 
I am at a loss for words on my disappointment in their service and the arrangements I made for my Mom on Mother's Day. Knowing that Mothers Day was Sunday, May 9th and most likely a very busy delivery day in the floral industry I purposely arranged for the flowers to arrive on the Saturday prior, this did not happen, in fact they arrived at 9:30PM on Sunday, Mothers Day. First this is not what I requested, second I consider Mother's Day pretty much over that late in the evening. You can imagine how my mom felt thinking I forgot about her, especially since I was half way around the world in the Virgin Islands at the time.
Now to the quality of the floral arrangement. Very small arrangement, not what I would expect for $57.73. The flora list whom they contracted with resides over 30 miles away, during the day their truck broke down and from what I heard they had to redo the arrangements which would explain the late delivery, yet it was suppose to be delivered the day before. From what my mother stated, the arrangement was just a few wild flowers and 3 roses. This is unacceptable.

06/10/10

Name : Agnes Ousley
Email Address : agnes_ousley@yahoo.com
From : Pinckney,MI
Name of the Delivering Florist : 
Tell Your Story : I ordered flowers and you were supposed to take $63.28 for the flowers and $9.99 for the membership but you took out $9.99 and $100.77 out of my checking account which left me with $37.00 less in my account and then you tell me I get that back in 24-48 hours. this is not made clear when I ordered the flowers. I think this is very poor business ethics and poor customer service.

06/08/10

Name : wendy
Email Address : wchao@twcny.rr.com
From : syracuse, ny

I purchased flowers w/50% off total 32.98 and was than charged full price 54.98 + 9.99, when I cancelled because of the over charge I was told I need to cancel the reward membership for 9.99 a month wtf? So I call and cancel then they tell me I will loose discount I think if I canceled the order what difference does it make, than I check my bank account and now I got a charge for 17.99 almost $80.00 in charges and no flowers delivered yet and my receipt clearly says 32.98 as authorized what a SCAM!!!!I had to dispute the charges with my bank don't buy from here they could careless about customers its all a scam! 

06/06/10

Name: Peter
Email Address: peter.roske@yahoo.com
From: Concord, CA
Name of the Delivering Florist : My Flower Shop, San Francisco
My wife spent over an hour on the phone at 9:00pm ordering 2 sets of flowers to be sent to a funeral home in San Francisco 2 days later. She was told a manager would call her the following morning to confirm the after hours order. No one called back, so my wife called again. One order had been processed, and they had no record of another order. 
They would not apologize for their screw-up. In fact, it took about 40 minutes of verbal tennis for them to admit it was their mistake and they then offered to take the order again at the regular price of course, no discount for our inconvenience. My wife declined the offer.
We arrive at the funeral home to see the "Basket Full of Daisies" advertised on their web-site for $34.99 + fees + .... It looked like a $5 tub of flowers from the supermarket. How can they stay in business? They should be shut down by the Attorney General! there are Federal Laws about this kind of Interstate mail fraud! I can smell a class action law suit.

06/02/10

Name : Rebecca
Email Address: scgmcck503@netzero.com
From : Hartsville, SC
Name of the Delivering Florist : 
I, along with several other co-workers collected money and ordered a classic peace lilly for a friend of ours that lost her grandfather and sister-in-law within 48 hours. I used bloomstoday.com because it was recommended from the online newspaper column as a good service. Needlesstosay, after spending almost $60 on the arrangement, it was never delivered. I was embarrassed and mad at the same time. To make it up to me, bloomstoday.com sent me a $10 coupon. Also, I will be cancelling my monthly membership but have to wait at least 14 days before you can do that. What a sham!!!

05/29/10

Name: zach
Email Address: zach9876@hotmail.com
From: Houston
Name of the Delivering Florist : 
Tell Your Story : THESE GUYS ARE A COMPLETE SCAM. I ORDERED FLOWERS FOR MY MOTHEER. FLOWERS WERE NEVER DELIVERED. MY CREDIT CARD WAS CHARGED. I HAD TO CALL SEVERAL TIMES TO HAVE MY CREDIT CARD REFUNDED. THEN THEY AUTO-ENROLLED ME IN A $10 PER MOTH PROGRAM. SEVERAL CALLS TO THIER RUDE CUSTOMER SERVICE AND MY CREDIT CARD COMPNAY RECTIFIED THE SITUATION. COMPLETE SCAM.

05/24/10

Name : Jordan Dawn
Email Address: jordangail@mitchelltelecom.net
From: Mitchell, SD
Name of the Delivering Florist : 
We did not did not hear back from you per your Mother's Day fiasco. Please unsubscribe us on all your email and paper mailings immediately. Thank you. Jordan & Gail Dawn 

Greetings!
We ordered flowers on Friday, May 7th, speaking with Anna. Our order confirmation number is: 96328610
Needless to say, it is very disappointing to Mom and my brothers who were depending on this order as well. This is the first non-delivery of flowers since I have ordered them in 1972.
After waiting some time on hold, I spoke with Lorraine about 8:20 am this morning, and she proceeded to say that according to her records, the flowers were delivered at 3:30 pm Sunday. I spoke with Mom last night about 7 pm her time, and she had not received them then. Perhaps a wrong address, or whatever. We did ask for them to be delivered on Saturday, but an early Sunday delivery would have been reasonable, Sunday afternoon stretching it.  
Lorraine proceeded to give us a discount on a reorder this week, confirmation number: 96331200, but the whole point is to receive an order of this nature on a designated day, and that is your job as a florist company. You need to find out what your delivery people are doing and get your troops in line or change personnel. We feel that with your 100 percent guarantee that you should step forward and give us a reorder as a complementary gesture to retain us as a customer rather than charging us a slightly reduced rate as Lorraine has done. In fact, the proper handling of this would be to send the order for free and include an apology to Mom.
Sincerely, Jordan Dawn  

05/19/10

Name : Tony
Email Address : truck108@gmail.com
From : NYC
Name of the Delivering Florist : Bloomstoday.com
I ordered 5 flower arrangements in one order from bloomstoday.com and have been charged 5 times now $49.75(9.95 times 5)a month for some rewards program I never heard of. I didn't check my statement until this month. I am so mad. Once I called, I was told that I should have read all the fine print. The women, who took my call, named Catherine, was condescending in her manner and acted as if I was undedicated. I was told that I would not be refunded - from their SCAM!!
What can I do about it? Any suggestions out there? This has to be a scam.

Thank you.

Tony

05/11/10

Name: Paul Morgan
Email Address : yourbiggestfanus@yahoo.com
From : knoxville, tn
Name of the Delivering Florist : 

Fell for the same scam. Now we need to cancel the "rewards" or get charged more money. THERE ARE NO SAVINGS WITH THIS COMPANY. THEY ARE DEFINITELY A HASTLE TO DO BUSINESS WITH AND POTENTIALLY 2 TO 3 TIMES THE COST OR MORE REPUTABLE COMPANIES. 

BBB Gives Florist an "F" Rating
Reported by: John Matarese 
Email: jmatarese@wcpo.com 
Last Update: 5/06 6:03 pm 

. (Full BBB Review 
Reported by: John Matarese

Many of us are planning to buy Mom flowers for Mothers Day. Or we may be sending flowers in the coming months for a birthday or other occasion.

But before you place your order, we have a warning from the Better Business Bureau about one online florist.

The BBB has more than 150 complaints about a floral website called Blooms Today, also known as Flowers Today.

Why so Many Complaints?

Most complaints do not concern the quality of flowers. Online reviews say the flowers are arranged by local florists, and generally are very good.

Rather, most complaints concern Bloom's Today's 50% discount program. The site often offers you a 50% discount on your purchase, if you click on a box.

But online complaint boards and forums are filled with complaints that point out if you say "yes" to the discount (a natural response), you inadvertently join a rewards club that costs $10 a month, or $120 dollars a year.

So the BBB of Washington, DC gives Blooms Today (aka Flowers Today) an F rating.

As always, don't waste your money. I'm John Matarese.

05/10/10

Name : afsw
Email Address (optional) : countitalljoy10@yahoo.com
From : chicago
Name of the Delivering Florist : local florist
Order a gift basket for my mother for Mother's Day, the basket was 90.00 which was suppose to be half price. Bloomstoday did not have the basket delivered to my mother, they claim that they could not find a local florist to make the basket, however they did not have enough professional ethics to contact me so that I could have ordered from another florist. The B**)(* that took my order and her whole family can go to H(*( for not making sure that my mother got a mother's day gift. The Hell with Bloomstoday

05/10/10

Name : afsw
Email Address : countitalljoy10@yahoo.com
From : chicago
Name of the Delivering Florist : they would not tell me
First you better be glad that you told me not to use profanity because I truely was. Everyone I talked to today I talked about them and their moma (b^*(&^).
Bloomstoday took my order on Friday May 7th 2010.
Needless to say on Mother's Day my mother did not get her gift basket that I paid 90.00 for. If ever I have be angry this is the prime case for anger.
They did not answer the phone Saturday or Sunday,I have to wait until Monday to talk to someone and did I talk everybodies Moma was a B(*&)( to me.

05/09/10

Name : Chris Dowd
Email Address : carsinc69@hotmail.com
From : California
Name of the Delivering Florist : Blooms today, Stuart Florida
Tell Your Story : I ordered flowers for my mother on mothers day 5-10-2010, After giving my credit card information I was assured that the dollar amount I agreed to was to be processed, how ever when I looked at my bank statement I noticed I was over charged $25, this includes an on going monthly charge of $9.95. I want to warn everyone not to shop here, this is an absolute SCAM!! They have no customer service available and now I need to call Monday AND SEE if I can possibly get my money back and cancel order, here is the other kicker they have this 100% money back guarantee? Now I ordered flowers locally in Stuart,Florida from Bloomstoday.com and apparently I should be able to receive a 100% refund because my order was not same day delivery or shipped. I am on a limited income and every dollar counts, if I do not receive a full refund I will continue to inform other online shoppers from going through this horrible experience thus far. The further I look into this company the more bad reviews I tend to see.I just do not get why you have to scam people especially on "Mothers Day" you should be ashamed of your bad business practices!!!!!!!!!!!!!!!!  

05/07/10

Name (can be just your first name) : bonnie bartlett
Email Address (optional) : bonniesunflower@verizon.net
Where are you from? : Frederick, MD
Name of the Delivering Florist : 
Tell Your Story : I am charged 9.95/month without signing up for a program.

05/07/10

Name (can be just your first name) : Regina B
Email Address (optional) : 
Where are you from? : Florida
Name of the Delivering Florist : 
Tell Your Story : Just tried to order Mothers day flowers, thought if i gave my email I would get the 50% off, they also charged me for a membership that i didnt approve. Wording is misleading, I called and canceled order and rewards right away. Phone rep was nasty and started to argue with me after i expressed what a scam this was.
BEWARE

05/02/10

Name: Laura N
From: New Jersey
Name of the Delivering Florist : Blooms Today
Overcharged me double the price of flowers plus added a rewards program charge for 9.95 that I did not authorize ether of these transactions and contacted my bank, who had my back. Scam alert, for sure.

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04/28/10
Name : Martin Lloyd
Email : techarmotc70@yahoo.com
From: Killeen Texas
Name of the Delivering Florist : N/A
Tell Your Story : I ordered flowers from bloomstoday.com and spent the extra money for guaranteed before 1:00 delivery next day. Today I get a call at 12:00 and a message to call back because a truck broke down and would not be able to deliver my flowers. I called back at 12:20 and was informed my order was cancelled. I was informed that they could deliver later today if that was okay with me. I told them that was fine. My flowers were still not delivered because of this reason. They wanted to charge my card again but the refund from the cancellation would not be posted back on my card for 5 to 7 business days.Because of this issue, I did not have enough on my card. So, not only do I have to wait to get my money back,,I still did not get to have my flowers ordered again, nor delivered to a special person for her birthday. Its one thing to be deployed 1200 miles from her with the ARMY and not able to be there,,but couldnt even send her flowers. I trusted this company and got burned. I will never use this company again and I will spread my issues all over the internet and word of mouth as well

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04/03/10

Name: petra
Email: petranye@yahoo.com
From : medford OR
Name of the Delivering Florist : blooms today, online
So i was GOING to order a massive boquet, and saw the "50% off if you sign up for this newsletter" crap, i clicked on it but i never finished my order, i just exited out cause i changed my mind (horribly expensive) to avoid any fees with the "blooms rewards" (ive heard nothing but horrible things...) i tried calling them to make sure they wouldnt charge me. btu oh my- THEYR'E CLOSED. how convienent. i had to change my credit card number to avoid this scam from charging my account. i hate these bastards

12/08/09

Name : Oney Rio
Email : vbcoach@peoplepc.com
From : Texas

I ordered flowers for a funeral. I was asked to get a discount I would sign up for email ads. I was not aware it would cost 10.00 a month--What do I actually get for the $10.00 ? Big rip-off how do I opt out?

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11/14/09

Name: Winnie
Email: massagebywinnie@hotmail.com
From: WA

It did delivered but charges additional $9.95 monthly

I checked my order confirmation for flowers to a funeral in June 2009 that I have never subscribed their additional services nor products. They charge me $9.95 monthly. I emailed to Bloomstoday.com and awaiting for reply since they have NO weekends answering service. It seems like a big scam to consumer

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10/05/09

Name: S. Alley
Email: salley99@yahoo.com
From: Columbus Ohio

I have been charged 9.95- I don't even know what this charge is for ro what it gives me ????

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09/23/09

Name: BEN PRUTZMAN
Email: DOWNEARTHGUY@WMCONNECT.COM
From: KINGSTON, PENNA

ON 9-22-2009 BLOOMS FROM HAYMARKET ,VA 

CHARGED MY DEBIT ACCOUNT FOR 9.95 , WITHOUT A

PURCHASE AND I DON T KNOW WHY 

CAN YOU EXPLAIN FOR ME 
THANKS

BEN

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08/28/09

Name: Della
Email: dtadeo@roadrunner.com
From : Arizona

HUGE scam!!! Today I received a check for $6.47 from Blooms Today. It looked like a normal check and I thought oh, maybe they overcharged me on the one and only time I ordered from them (never, ever again) and are sending me a refund. I looked and looked at that check and FINALLY I saw it. In really small print it says by cashing this check you are automatically signed up for a one year long program that ends up costing you 164.00!!! What a hell of a nerve. I will never use this company again. I had a coupon from the Entertainment Book (I need to contact them to tell them about Blooms Today) and it was supposed to be for 50% off a flower order. Only after everything was ordered and all info given on my part, including my VISA number, did they bother to tell me that the only way I got the 50% discount was if I joined the Blooms Rewards Program. WHATEVER!!! HUGE, HUGE rip-off. :( 

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07/28/09

Name: Valerie
From: Pennsylvania
Name of the Delivering Florist : Blooms Today

Blooms Today did not fulfill my order for flowers to be sent to the funeral home for a man who dedicated more than 10 years of service to his community! The flowers were to be from the homeowners' association - there was nothing there to express our thanks and I feel awful!!!

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07/01/09

Name: Jake
From: ST Louis

I ordered flowers to be delivered that were suppose to be native to the ST Louis area. They said that they would be able to deliver St Louis flowers with out a problem. What was delivered was carnations and other common flowers. I knew I should of looked up a local florist that offered The phone book is confusing though.