02/02/12

Name : Margaret

Email : sharethebliss@gmail.com

Name of the Delivering Florist : unknown

My Complaint : these people are professional scammers, hiding their extra charges in the fine print, and even charging on top of that without authorization. They obviously make millions with false advertising of their low rates, assuming that most people won't have the time or patience to dispute these little hits on their credit card charges. Don't ever buy from them, you will pay less and get much better service from teleflora or the other big companies who guarantee their service and don't hide their fees. 

02/02/12

Name : Terri

Email : tksmitti@aol.com

Name of the Delivering Florist : 

My Complaint : My 24 year old son used my bank card to order flowers from Bloomsworld, every month since we have been charged a fee of $9.99 for what - nobody knows!!  And now we are finding that our account is being charged a $14.99 monthly fee from Worldwide Haymarket - what is this for??  We never authorized "Bloomsworld" or "Worldwide Haymarket" any purchase or agreement involving monthly deductions from our bank account!

01/30/12

Name : mike

Email : wakeflyboy@charter.net

Name of the Delivering Florist : 

My Complaint : Flower came, No complaints there.  But, then the scam starts.  I joined the blooms reward to get discount.  And I called and cancelled it like i was supposed to.  But..they signed me up for a Ad World wide identity theft that i did not agree to.  And they were charging my credit card 14.99 amonth..............BEWARE.........BEWARE

01/28/12

Name : anna freeman

Email : earthann@optonline.net

Name of the Delivering Florist : 

My Complaint : order flowers 12/20/11 going to Tx...tried to

cancel rewards plan ... not able to...this is

another attempt...plan has no value to me....

order 96932399....CANCEL TODAY....l-28-12

01/24/12

Name : Carrie Thomas

Email : carrielynnthomas@juno.com

Name of the Delivering Florist : 

My Complaint : On January 23rd I ordered flowers to be delivered for a birthday that day. Only to recieve a phone call 7 hours later to tell me that they do not have a florist in that area that can put together the flowers I asked for. WHAT? How can you offer a service and then not do it? I put in the area code where the order would be delivered so why wasn't I told that those flowers weren't available when I ordered them? Of course I was notified way to late to order different flowers to be delivered. I send flowers every year to this person and was more than disapointed to have to call and say never mind I can't send your flowers this year. Happy Birthday! If you are in the business of delivering something that is time sensitive then you need to follow through. I wish I would have found this before I wasted my time trying to do business with your company! YOU NEED TO MAKE THIS RIGHT!

01/24/12

Name : Mick

Email : 

Name of the Delivering Florist : 

My Complaint : They charge you twice what you think you're going to pay by making a big receipt image and hiding the real charges in the small print.  Then on top of that they charge you every month. If you call to cancel, they make you listen to adds endlessly, and then say they cant cancel your account for 21 days.  It's a total scam.

01/24/12

Name : David

Email : davidgg72@comcast.net

Name of the Delivering Florist : n/a

My Complaint : Blooms Today accepted my order yesterday and did not tell me until today that they could not find a florist. Also, they said they cannot credit my account for 5 to 7 business days.  Bull crap! They can sure take a payment immediately.  If you can do that, you can credit my account immediately!  I will never use them again.

01/23/12

Name : Thomas Gildea

Email : sparemetom@gmail.com

Name of the Delivering Florist : 

My Complaint : Purchased flowers that said they were on sale and found out that Blooms today authorized themselves to steal 9.99 a month from my checking account! Deceptive advertising to say the least! I went back to read the fine print and it says we will tell you the details of the sale after your order is placed. I have used Blooms before, but never again! I am reporting this deceptive practice too the NY and Florida Attorney Generals office!

01/20/12

Name : Tom O'Brien

Email : tomobrien25@gmail.com

Name of the Delivering Florist : 

My Complaint : I ordered flowers through this scam program in Oct 2010. I signed up for an additional discount on my order for joining their club. Little did I know that they were going to whack me $9.99 a month for the rest of my life. Or until I noticed the unauthorized charge. They are scam artist and scum of the lowest form. DO NOT DO BUSINESS WITH THIS MERCHANT. 

01/18/12

Name : Robert

Email : bestedit24@aol.com

Name of the Delivering Florist : 

My Complaint : I Ordered some flowers to be delivered to someone for their Birthday, everything seemed fine until they called me about 1 hour before they were sopposed to be delivered and told me that they would not be able to make and deliver the flower arrangement at all.. they could not find a florist in the area that could do it! I had no time to get anything delivered and the person I was trying to have them sent to for their Birthday didnt get a present that day thanks to this company. If you need something delivered on time or delivered at all for that matter I would not reccomend using blooms today. 

01/18/12

Name : Julia Wojcik

Email : jcwojcik@atlanticbb.net

Name of the Delivering Florist : Don't know

My Complaint : Ordered flowers on Monday at 8:15 AM !/16/2012,  Called to see if delivery was made found out they had incorrect address (flowers going to Johns Hopkins at Wolfe St and they had Wal St So they said they would deliver next morning.  Called Tuesday at 4:10 PM not delivered this time excuse was they didn't have the flowers advertised Wanted to deliver then  I said do it tomorrow AM  Called and said they would deliver by 3PM, it's now Wednesday and I just called at 4:10Pm and still no flowers.  I was very angry and cancelled the whole thing  I will NEVER use them again.

01/18/12

Name : Alicia

Email : 

Name of the Delivering Florist : Blooms today

My Complaint : I AM OUTRAGED AT THIS TERRIBLE COMPANY! THEY THINK THAT THEY CAN JUST MAKE MISC CHARGES ON MY CREDIT CARD! NOT SO I AM CANCELLING MY CREDIT CARD!!!PLEASE SPREAD THE WORD ABOUT THIS SCAM'!!!!!!!!!!!!!!!!!!

01/17/12

Name : SANDY

Email : 

Name of the Delivering Florist : 

My Complaint :  Sometimes it is good to go into complaint boards and post about good experiences because there is always TWO sides to every story. I have ordered flowers from BloomsToday website. I took advantage of the savings of 50% off and I did in fact read all the details of the discount page. It did tell me that I would be joining BloomsReward and that is 9.99 a month and that I can cancel it after 21 days and it had a phone number to call. They also sent me an email with my password and login information. The website also told me about Identity World Wide and that I would be getting it FREE for 21 days and that I can cancel it during the 21 days or will be charged 14.99. I also promptly got an email from them also. People spend so much time screaming and crying because they make a mistake or do not read what they are getting into and never own up to their inability to read and take the time to see what they are doing. It is so much easier to get on complaint board and curse

and complain when in fact the error is on their part and not the one of the merchant. I received a 40.00 credit directly to my credit card as a discount from Blooms Reward and I promptly canceled my member ship with Blooms Rewards after the 21 days like it required and before the next billing cycle. I already have an identity theft program so I called them after placing the order and was greeted with a friendly voice who only told me the benefits and asked if I wanted to get them before canceling. I said no so she canceled it for me. No questions asked. Money is never ever handed to us we always have to do something for it. Just like rebates you don't get them unless you fill out a form cut pieces of the box mail it out and wait for 6 to 8 weeks. So for all you cry babies out there. Please read before complaining. Make sure you know what you are complaining about and do not post misinformation because it really would be YOU that are lying

01/17/12

Name : Heather Centers

Email : hcenters01@aol.com

Name of the Delivering Florist : 

My Complaint : I HAD PURCHASED A ENTERTAINMENT BOOK AND THE COUPON FROM BLOOMS TODAY WAS FOR 50% OFF OR 20.00 OFF AND WITH NO SMALL PRINT .THE 50% YOU GET IF YOU SIGN UP FOR THERE REWARDS PROGRAM 9.99 A MTH WHICH I WAS NOT TOLD AND ITS COUPONS FROM ENTERTAINMENT WHICH I HAD PURCHASED FOR 30.00.THEY TOLD ME AFTER THEY HAD DEBIT MY ACCOUNT FOR THE 9.99 AND THEN IN 2 BUSINESS YOUR WILL CREDITED THE 50% OFF AND I WAS IRATE THEY SAID I COULD CANCEL BY THE 17TH OF THE MTH SO I CALLED TO CANCEL AND IT WAS NOT CANCEL AND WAS DEBITED FROM MY ACCOUNT FOR  3 MTHS I WILL NEVER ORDER FLOWERS FROM THERE AGAIN OR PURCHASE A ENTERTAINMENT BOOK EITHER  THE COUPON I THOUGHT I COULD USE 50% WAS A JOKE .YEA U CAN IF YOU SIGN UP FOR A REWARDS PROGRAM THAT YOU GET THE SAME COUPONS U ALREADY HAVE IN YOUR BOOK AND ONLINE.

01/14/12

Name : Ray Birden

Email : rbirden@gmail.com

Name of the Delivering Florist : 

My Complaint : Ordered flowers for a funeral and now I have this recurring charge for identity theft protection. How dare you...you must have learned that trick from the Russians! We will fix you.

01/13/12

Name : Lance Moore

Email : lmoore2@nts-online.net

Name of the Delivering Florist : 

My Complaint : there were charges to my credit card there fraud the customer service was terrible to deal with they would not refund the money, so be very careful [ordering flowers from these people and you have a fraud charge from this company kiss your money good buy!!

01/13/12

Name : bonnie strause

Email : ladybo56@aol.com

Name of the Delivering Florist : 

My Complaint : Still waiting for a refund on an order placed and paid for then told they could not deliver thaqt was the 21st of december will bring legal action never purchase again from them and hope no one else does made several phone calls only to be told within 5-7 working days seems to me they cannot count

01/12/12

Name : nancy rivers

Email : MDGIANTFAN@COMCAST.NET`

Name of the Delivering Florist : na

My Complaint : Ordered flowers, received flowers:  however, in fine print had to join rewards club.  Charged $9.95 per month, but never received any rewards!  Also, charged $14.99 per month from ID Worldwide for whatever.  Tried to cancel, but could not -- Cancelled credit card!

Do not use BloomsToday -- they are not a good company.

01/09/12

Name : CLARA SMITH

Email : ESMITH9127@AOL.COM

Name of the Delivering Florist : 

My Complaint : THOUGHT I WAS GETTING A 50% OFF DEAL UNTIL I SAW THE INVOICE.TALKED WITH REPT. AND WAS TOLD THATI HAD TOHAVE AN ACCOUNT WITH THE. I IMEDIATELY SAID CANCELL. CHECKED MY BANK TO FIND OUT I HAD BEEN CHARGED FOR 4 OF THE SAME ORDER.. ALMOST 300.00. I NEEEEEEED MY MONEY NOW. HAVE NOT RECEIVED MY CANCELLATION YET. LEARNED  A LESSON BAD FOR OTHER FLORIST'S BUSINESS

Name : CLARA SMITH

Email : ESMITH9127@AOL.COM

Name of the Delivering Florist : 

My Complaint : I WAS INTERESTED IN MAKING AN ORDER. IT APPEARED TO HAVE 50% OFF. WHEN I TOTALED IT  , IT APPEARED TO BE TWICE AMOUNT AS ADVERTISED . I ENTERED THINKING THAT IT WAS HALF THE INVOICE, I WAS BRUTALLY SUPRISED. SO I CALLED THE COMPANY TO BE TOLD THAT I HAD TO HAVE AN ACCOUNT TO GET THE DEAL. I IMEDIATELY SAID CANCEL. WHEN I CHECKED THE BANK TO SEE IF IT HAD BEEN DEBITED, OH YEA 4 TIMES (4x). TRIED TO GET ASSISTANCE  NO ANSWER.  I DESPARTLY NEED THE 200.00 THEY DEDUCTED FROM MY ACCOUNT. I CALLED 2 MINUTES AFTER I SAW THE INVOICE, AND ORDER IS FOR 2 DAYS FROM TODAY.  I WANT MY MONEY NOW

01/09/12

Name : eileen liles

Email : eliles02@yahoo.com

Name of the Delivering Florist :

My Complaint : Deceptive advertising, hidden charges, do not use this florist. Total rip-off

01/09/12

Name : JJ

Email : spoodles1@hotmail.com

Name of the Delivering Florist : not  known

My Complaint : Never sent the flowers and when I tried to resend....the only offered a $5 discount.  Then wanted me to give them all of my info again over the phone.....just cancelled.  Now will be watching my account to make sure I get the refund they promised.

01/08/12

Name : Dawn

Email : bad2welsh@yahoo.com

Name of the Delivering Florist : 

My Complaint : They signed me up for identityworldwide without my authorization and I am getting a $14.99 charge monthly.

01/05/12

Name : leslie

Email : ldfowler27@aol.com

Name of the Delivering Florist : Blooms To go

My Complaint : I ordered flowers through Bloomstogo and was not aware I was going to be charged 9.99 a month for somthing I did not need or want. All I wanted was flowers sent to my mother. I called and discussed this several times with them and they are still taking money from my account and another withdraw from a worldwide for 14.99 and come to find out it is the same company. This is illegal! I would like reimbursed for the money they are taking. I now have to call the bank and put a STOP PAY in them. I will be seeking advice from my lawyer.

01/05/12

Name : Scott Anthony 

Email : Gq205@aol.com

Name of the Delivering Florist : 

My Complaint : i ordered flowers back in august, 

and then in October i started being charged $9.99 

did not see the charges till now, 

called to dispute, was told that i have been getting discounts for the last few months, 

today was the first email that i got from it 

would like this "membership" canceled and a refund for this un ordered and unused service 

01/05/12

Name : ml Bono

Email : 

Name of the Delivering Florist : 

My Complaint : They advertise one thing and provide a totally different service.  What a scam!  Extremely sneaky sales people.  %50 rewards are a total crock of (you know what)!  The rep says you have until such and such a time to cancel your reward program subscription, and then you check the home page and they don't allow cancellation for 21 days.  Only the small print mentions that you are charged $9.99.  It is not a trial period like you are led to believe.  

The sku # and flowers pictured are $29.99.  After mentioning reward, rep states that comes with 2 mylar balloons.  (which you pay for NOT part of any reward) Total comes to $75.00 ~who in their right mind in this economy would pay this for a mediocre arrangement.  You get a $25.00 credit and pay for more than $20.00 in fees.  ABSURD!!!  Stop and Shop Floral does a better job.  DO NOT BE SUCKERED like me.  Used this company once, and once was TOO many!!!!!

01/04/12

Name : Lyn K.

Email : 

Name of the Delivering Florist : 

My Complaint : Flowers were to be sent to my parents on Dec.23,2011. They did not get them untilDec.27 and that was only after I called twice to see why they did not receive them. What they ended up getting was nothing like what we originally had ordered.Even though I got lots of appologies from the people I talked to,I wasn't even offered a reduced price.Ihaven't had problems in the past, but after this I will not use them again.

01/03/12

Name : Laura Regan

Email : 

Name of the Delivering Florist : 

My Complaint : If you really want flowers to be delivered DO NOT USE BloomsToday.com!!!!!!!!! Even if you recieve a conformation e-mail your flowers may not ever show up and no one will contact you to say their is a problem. Your loved ones that you sent flowers to will just think you didn't care. So if you are sending flowers for an important occasion do not use this company.  

12/31/12

Name : Ray LeCara

Email : MrLeCara@aol.com

Name of the Delivering Florist : 

My Complaint : Awful service!  Placed order on 12/30, but order was never fulfilled.  Called the following day to ensure delivery, even if it was a day late.  Was told it would be fulfilled, but once again, no delivery.  What's worse is that I wasn't even contacted so I could make alternate plans.  

12/31/11

Name : Alyssa McGinley

Email : amcginley10@winona.edu

Name of the Delivering Florist : 

My Complaint : I am very upset, I cancelled my account 2 months ago and am still being charged 14.99 a month!!! I am a college student and don't have that kind of money, I have checked and lost close to 100.00!! Not only will I never order from Bloom again, I will be sure to tell other people not to as well, and dont sign up for the promotions, its all a scam!!

12/29/11

Name : Mary Logan

Email : marylogan@windstream.net

Name of the Delivering Florist : 

My Complaint : I don't know who in the hell you think that you are charging my bank account without my permission but assure you that I am going to the police and my bank with this information. I had cancel my account months ago and I kept wondering why my account kept on having this balance of $14.99 on the statement. Now I know and I will be taking action. Thank you

12/28/11

Name : Caitlin Conner

Email : cac5641@psu.edu

Name of the Delivering Florist : 

My Complaint : I'm still being charged for nothing. The flowers I ordered were never delivered, and yet I'm still being charged monthly for RANDOM things.

12/27/11

Name : David Henry

Email : senorpigs@aol.com

Name of the Delivering Florist : 

My Complaint : Super big false ad's.  50% off is reflected throughout their ad's, same day delivery is their specialty, and only one place does it say find out how at checkout.  I ordered on the phone, was told not same day delivery, then yes, within 3 hours.  35% discount for a $9 monthly fee.  My god, don't get swallowed up in this scam.  Even on the picture online it shows 50% off, no explanation.  Talking to customer service, not much better.  But then, I am kinda used to these tactics.  No more flowers from me to anyone..big scam.

12/22/11

Name : Dana Brady

Email : travelingbradys@centurytel.net

Name of the Delivering Florist : order 96908294

My Complaint : Ordered online, was to be delivered 12/20, but was not.  I was contacted & delivery was to be made the next day, 12/21, order was not received.

I have tried three times to call your 800 number to check on the order and was disconnected three times.  I want to know if the order was ever delivered.

It would be nice to receive a confirmation that the order was delivered, for all orders.

Thank you.

Name : 

Email : 

Name of the Delivering Florist : 

My Complaint : I ORDERED FLOWERS FOR A SALESREP IN PAYSON, UTAH. I'M IN CALIFORNIA. "CHRISTMAS FLOWERS" WHAT I ORDERED ONLINE COULD NOT BE DONE BY A FLORIST IN UTAH, CAN THEY SUSTITUTE SOMETHING NICER, SURE.

SHE RECEIVED 2 ROSES, 2 DAISIES AND 2 LITTLE SOMETHING ELSE IN A VASE.THE ARRANGEMENT I ORDERED HAD AT LEAST 30 FLOWERS. I CALLED TO COMPLAIN AND THEY WANTED TO CHARGE MY CREDIT CARD AGAIN. OH THE COLORS SHE RECEIVED WERE PINK AND YELLOW. HOW DOES THIS SAY "MERRY CHRISTMAS" AND OR THANK YOU.

Name : John Duncan

Email : johnny5.slow@gmail.com

Name of the Delivering Florist : 

My Complaint : They fraudulently signed me up for a identity protection service.(identityworldwide.com)

Name : A K

Email : 

Name of the Delivering Florist : 

My Complaint : What a waste of time.  Went to the site and thought great - 50% off my order.  I had a bunch of people I wanted to send flowers to - so that seemed like a good option.  

After going through the process of writing my first card, entering the recipients address info, my credit card - at the very end they let you know - the discount is only for 1 set of flowers, and I need to join their monthly recurring billing program to join.  

Having already gone through the process I decided to just finalize and call back and cancel.  ONly to find out I had to wait 15 days before I could cancel my membership. So now I'm still dealing with this thing, and am taking the time they've got me on hold to write this complaint. 

Manipulative marketing.

12/19/11

Name : B Foster

Email : B.foster1831@gmail.com

Name of the Delivering Florist : Blooms Today

My Complaint : I purchased flowers for my Grandmother funeral, they was suppose to b there 2 hrs before the funeral. Needless to say 15 mins after funeral starts a lady come running down the aisle with something looks like it was thrown together at the last min.. Flowers was falling off of it in front of my whol famiy. Then I had to cancel service with Identity Worldwide that I never heard of and now I have to change my cell phone number because I have all kinds of people calling me with all my info tellimg me I applied fo car loans, next day loans and god only knows what else, I'm about to have a lawyer consultation.

Name : 

Email : 

Name of the Delivering Florist : 

My Complaint : Blooms Today wasted my time with a trick of a 50% off price on an arrangement. This is a total mislead that I can't discover until I wasted filling in ALL the forms and credit (autofill NOT available). Unless I selected to opt into their gimmick, I didn't get the discount. The original price that I selected was CHANGED to double! STAY AWAY!

Name : Sandra Webster

Email : sandra.webster@delta.com

Name of the Delivering Florist : 

My Complaint : In November2011 I bought flowers from them at a discount. Unknowingly to me, they signed me up for "Blooms Rewards" program, for which they promptly began to charge me $9.99 monthly. Trying to cancel was a nightmare with unhelpful customer care personnel.  

In addition, absolutely unknowingly to me, they also signed me up for Identity Worldwide program, for which they charged $14.99 monthly, for 3 month, until I stopped the card.

Name : Wendy

Email : wpetric@yahoo.com

Name of the Delivering Florist : Bloomstoday.com

My Complaint : My friend ordered flowers to be sent to me on Saturday (plenty of time to get them delivered) and they never came.  They boast 100% money back guarantee, but when they were called, they did not honor it.  We were both very dissapointed.  So much for customer service as well.  Their website doesn't even have an email contact at corporate to go around their customer service people to let them know they have just been tweeted!  

Name : Frank Smith

Email : flilguy@yahoo.com

Name of the Delivering Florist : 

My Complaint : The website will not tell you what the total price will be until you enter your credit card info.  A flower arrangement advertised for $19.99, will end up costing you over $57.00, after all the fees and charges are added on.  You have to join a charge per month club to get the discounts, they claim you get %50 off and can use a $10 discount on shipping, but the site won't allow it to happen. 100% Rip Off!

Name : lLorraine Griffin

Email : grandmaloud@comcast

Name of the Delivering Florist : 

My Complaint : I just spent 40 min picking out 2 Chrismas Flower arrangements because the 50% off today sale was flashing and every item was reduced on the website.  When I went to compete the order - you only were able to receive the 50% off if you joined some crap plan that cost you $10 per month.  Very decpetive practices!  I went to FDT - got 30% off my entire order and didn't have to sign up for anything.  Will never use Bloom Flowers becaue I feel it is a sneaky rip off.

Name : Bernadette Sewell

Email : hccbernie@kaycee.net

Name of the Delivering Florist : 

My Complaint : I have not heard from anyone on my complaint. I was told on the telephone, someone would call me. Blooms today is a terrible company and i will never use them again.

Name : Toya 

Email : mehillary@yahoo.com

Name of the Delivering Florist : 

My Complaint : Blooms Today is a horrible company with horrible business practices. Why can't Blooms Today be a normal florist company without all the added membership garbage? I predict this company to go under very soon. And LOL at MAXIE, it doesn't take a rocket scientist to know that you clearly work along side these scam artists, so that would make you a crook also. There is no way on Gods green earth that you recieved all that you claim. I am actually tickled that you expect us to believe your courteous, chronological gibberish story. Nice try though. It sounds to me that you have been on the receiving end of all the crying because of the malicious practices of your company. Get out while you still can Maxie, lol :)

Name : Alicia Korten

Email : 

Name of the Delivering Florist : Blooms Today

My Complaint : Irritating Blooms Today Policy www.bloomstoday.com - They say that they are offering 50% off on your order, and will give you the details at the end of your order.  When you get to the end, you learn that the 50% off only applies to one flower arrangement, and that you have to pay $9.99 as a recurring charge to get the 50% off. Couldn't they just tell you all this up front?

And somewhere in the fine print it says you can only cancel after 21 days of membership.  So when I called today to cancel, they told me I'd have to call back in a week.   

The whole policy left enough of a bad taste in my mouth to write a bad review.  Feels a bit manipulative and like they don't think my time is valuable.  

This policy definitely turned me off to Blooms Today.  I will go with a less complicated florist next time.  

Name : Natalie PA

Email : natakair@yahoo.com

Name of the Delivering Florist : Blooms Today

My Complaint : Blooms Today at BloomsToday.com is a scam. 

In September 2011 I bought flowers from them at a discount. Unknowingly to me, they signed me up for "Blooms Rewards" program, for which they promptly began to charge me $9.99 monthly. Trying to cancel the membership in this program does not work. They kept on charging my account until they got every penny of the discount that they promised during the sale. I had to cancel the credit card in order to stop their monthly charges.

In addition, absolutely unknowingly to me, they also signed me up for Identity Worldwide program, for which they charged $14.99 monthly, for 3 month, until I stopped the card.

This company is a scam. I do not understand why they have been operating like this since at least 2008. What can be done? Is there an agency overseeing such fraudulent businesses?

Name : Pamela Feiss

Email : pamfeiss@att.net

Name of the Delivering Florist : 

My Complaint : Beward of the small print - basically the exact words said to me when I called about cancelling a program.

I ordered flowers and tried their Blooms Reward Promotion.  You could NOT cancel until AFTER 21 days - but you will be charged for the next month after 28 days (guess that is where the fine print comment came in) because I waited the 21 days (was out of town that week).  I called to cancel and was told I had already been charged for the second month because I didn't call at 21 days - I guess you must request your cancellation on the 21th day - but not a day before or a day after.  Extremely rude on the telephone.

Next, I find a $14.99 charge on my credit card for ID Worldwide which I had never heard of - that must have been in the fine print also.  When I called I was told this was automatically put into effect when I enrolled in the Bloom Flowers promotion and it had to be cancelled with 28 days.

So, you try the one promotion out - wait your 21 days and if you don't cancel the next day, you're charged another month's fee of $9.99.  Plus, without reading "the fine print" (again, as I was told by the Blooms representative) you've just accepted a promotion into ANOTHER promotion where you must cancel BEFORE 28 days!

As told to me by the rep - "... if you read the fine print in the contract ..."

My advice - skip the contract & skip Bloom's Flowers.  They TOOK me for $45.00, but I am still filing a complaint with my credit card company.

Name : Bernadette Sewell

Email : hccbernie@kaycee.net

Name of the Delivering Florist : 

My Complaint : I ordered, Standing Basket Sympathy, #2540 They were to change pink carnations to blue. Order # 96893881  They looked nothing like what was in picture, I have a picture of what they sent,but can't seem to attach to this, please contact me. This was really embarrasing at my Uncles funeral

Name : Lisa 

Email : 

Name of the Delivering Florist : 

My Complaint : Thanks for the rip off on this sad day. Losing a loved one and then you steal peoples money. 

50% off???? I agreed with my final amount and you take twice the amount.. That's called theft,Fraud!!

BBB needs to shut you down..

Name : Tania

Email : 

Name of the Delivering Florist : 

My Complaint : what a scam. Never would I have guessed that a flower purchase would end up in a monthly charge of $9.99. These people are committing fraud.

Name : Tom Meeks

Email : 

Name of the Delivering Florist : 

My Complaint : Went on web site and proceeded to take advantage of the 50% offer.   When I got to check out I saw billing for regualar price and assumed the discount would appaear on the next page  I was very wrong and was charged full price.  I called their customer service and was told I blew it and no consideration would be granted.  I am a first time and last time buyer.  What a scam! 

Name : Maxie

Email : maxie.swan@yahoo.com

Name of the Delivering Florist : 

My Complaint : Sometimes it is good to go into complaint boards and post about good experiences because there is always TWO sides to every story. The old saying is one bad comment goes to 10 people but when you are happy you just go your merry way. I have ordered flowers from BloomsToday website and found a great arragement to send to my mom. I took advantage of the savings of 50% off and I did in fact read all the details of the discount page. It did tell me that I would be joining BloomsReward and that is 9.99 a month and that I can cancel it after 21 days and it had a phone number to call. They also sent me an email with my password and login information. The website also told me about Identity World Wide and that I would be getting it FREE for 21 days and that I can cancel it during the 21 days or will be charged 14.99. I also promptly got an email from them also. People spend so much time screaming and crying because they make a mistake or do not read what they are getting into and never own up to their inability to read and take the time to see what they are doing. It is so much easier to get on complaint board and curse and complain when in fact the error is on their part and not the one of the merchant. I received a 40.00 credit directly to my credit card as a discount from Blooms Reward and I promptly canceled my member ship with Blooms Rewards after the 21 days like it required. I already have an identity thief program through my work so I called them after placing the order and was greeted with a friendly voice who only told me the benefits and asked if I wanted to get them before canceling. I said no so she canceled it for me. No questions asked. Money is never ever handed to us we always have to do something for it. Just like rebates you don't get them unless you fill out a form cut pieces of the box mail it out and wait for 6 to 8 weeks. So for all you cry babies out there. Please read before complaining. Make sure you know what you are complaining about and do not post misinformation because it really would be YOU that are lying

Name : Vee Emory

Email : vemory@comast.net

Name of the Delivering Florist : AWFUL- SCAM

My Complaint : try and do monthly charges - make it impossible to cancel or reach anyone - then say you have to wait 3 weeks..  AWFUL, AWFUL, AWFUl, AWFUl - bg SCAM and they rope you in telling you big discount and you end up paying more after they tack on a bunch of fees then charge you every month!!~!!!!!!!  NEVER USE THEM EVERA

Name : Ruby

Email : 

Name of the Delivering Florist : 

My Complaint : They signed me up for TWO different monthly charges in order to give me the "discount". I was unaware of these charges. I never recieved ANY emails. I never recieved ANY letters stating my membership details. Every phone call I have made has either been ignored, sent to another 1800 number or told I could not cancel my account through their service. Very frustrating!

Name : Viktoria

Email : viki0930@yahoo.com

Name of the Delivering Florist : 

My Complaint : This is a scam! They charge you monthly fees without an authorization! I cancelled my membership which was $9.99 and after I cancelled, I've been charged twice for 14.99!!! On the bankstatement didn't even showed to full phonenumber. My bank investigated they found out all the information. I will NEVER order anything from this website!!!!

Name : pjwilliams

Email : pjwilliams0223@gmail.com

Name of the Delivering Florist : 

My Complaint : there are hidden fees with this company. Don't use them!!!!!!!!!!!!!

Name : joe sherman

Email : joeyn44@hotmail.com

Name of the Delivering Florist : 

My Complaint : I was under the impression I would be recieving a 50% discount of my initial order. Shortly thereafter I found out I was automatically enrolled in a monthly fee subscription? I called and cancelled only to find out a year later I was still billed FOR the service monthly. This company is a HUGE scam, I intent to contact the better business bureau to file a COMPLAINT. This company did not offer any credits towards erronious charges associated with this scam... DO NOT DO BUSINESS WITH THIS COMPANY!!

Name : Lisa

Email : 

Name of the Delivering Florist : 

My Complaint : Bloomstoday offers you a 50% off deal but doesn't state explicity that you have to join a "club" to get the offer. You place your order, and they enroll you in the club.  They bill you for the full amount of the order, then they issue your 50% credit. Consequently you get hit 9.99 monthly for the membership you never agreed to, and AS A BONUS you'll get hit for 14.99 for credit protection services (about 2 - 4 weeks later).

Go back and look at your credit card statements.  Dispute the charges.

Won't do business again and will spread the word.

Name : pdxjewels

Email : pdxjewels@gmail.com

Name of the Delivering Florist : Not sure

My Complaint : My Father, who lives in Tucson, had knee replacement surgery.  I wanted to send him a living plant, and after researching many florists, and being on a strict budget, I finally found Blooms Today, which I could afford.  Shame on me for not realizing I was signing up for a membership.  My 23.00 plant is now costing me a little over $63.00.  3 weeks after the plant was delivered, my bank account was dinged for another $14.99, for which I have no clue what that was for.  Then tonight, I see that they charged me another $9.99!!!  What is up with these people?!?!?  You cannot deal with them via e-mail, and only via phone 8-5.  

VERY BAD COMPANY!!!  DO NOT DEAL WITH THEM!

Name : Matthew Mattox

Email : matthew@mattoxmaster.com

Name of the Delivering Florist : DIXON FLORAL IL

My Complaint : I ordered over $150 worth of flowers for my wife's birthday, which is on the 23th. I ordered them on the 8th, they delivered them on the 9th. I called them and was on the hold for over 3 hours before I finally got a hold of some Indian guy that I couldn't understand to save my life. THEY REFUSED TO REFUND ME SAYING "We delivery the flowers, so no refund"

After seeing the flowers in person, it looks like a five year old put them together, half of them were already dead when she got them.

I have ordered from 1-800-flowers before and have had none of these problems. I guess I will never order from BloomsToday.com again. I guess its back to 1-800-flowers.

Name : lavon

Email : caches67939@mypacks.net

Name of the Delivering Florist : 

My Complaint : yea, they also sign you up for a identity protection scam, all on default member stuff.....calling my credit card now.....

Name : patrice tuffo

Email : jus1jotdan@aol.com

Name of the Delivering Florist : 

My Complaint : i had ordered a special plant & tree to be planted in memorey of my girlfriend of 45 yrs,son and plant. which never was delivered. i was heartbroken, tHis was a very special order. and it looked like i did nothing AND YOUR RESOLVE WAS TO REFUND MY MONEY, THATS THE LEAST YOU COULD DO.BUT WHAT ABOUT THE PAIN THIS CAUSED ME. I WOULD THINK YOU COULD HAVE SENT ALL THAT I HAD ,ORDERED TO HER HOME. FREE OF CHARGE, THAT WOULD HAVE BEEN THE RIGHT THING TO DO . I THINK. IM IN BUSSINESS TOO. AND I WAS TOLD BASICLY THAT, I GOT MY MONEY REFUNDED, AND THATS ALL. SO TO BAD I GUESS, WELL I WILL BE ON FACE BOOK AND E-MAIL TO LET ALL MY CONTACTS KNOW ABOUT YOUR NONE COMPASSION FOR A SAD DAY FOR ME, WHICH LOOKED LIKE I DID NOTHING. YOUR COMPANY HANDLED THIS VERY POORLEY.ALSO DO YOU READ YOUR COMPLAINTS, BECAUSE IF I HAD I NEVER WOULD HAVE ORDERED FROM YOUR CO. WOW WHAT A JOKE. I DON;T KNOW HOW YOUR STILL IN BUSINESS.

Name : Karen

Email : kch@gmail.com

Name of the Delivering Florist : 

My Complaint : A TOTAL NIGHTMARE! Charged my acct 74.99 plus 9.99 and said I'd get 36.00 back.  I NEVER SAID I wanted to participate in a 'club.'  Afer canceling the order and telling them to put my money back into my acct. I see that today they took 35.00 MORE OUT OF MY ACCT.  I will call the bank and file a complaint in the a.m. 

DO NOT GIVE THIS COMPANY ANY CREDIT CARD/BANK CARD NUMBERS EVER.

Name : Kelly

Email : Kellyspencer@charter.net

Name of the Delivering Florist : 

My Complaint : Very, very misleading. I thought the price was 50%off but it's only if you join their club for $10 a month. Waste of my time!!!!!

Name : Stephanie Munsell

Email : HeySteph@att.net

Name of the Delivering Florist : 

My Complaint : Bloomstoday says they have 100% guarantee, however it is impossible to get them to work with you.  First of all, make sure you find out th details of the 50% off...you must sign up for a $9.99 per month rewards program 1st.  Next, I sent a sympathy bouquet and specifically ordered it as pictured with a clear vase and came to find out that what was delivered was with a white vase.  This is a significant difference in the appearance.  When I called there was no help, no trying to adhere to there misson statment(Our vision is to continue to exceed our customers' expectations with quality, value and extraordinary service.) And no where to "contact us" on the website.  I haven't had this bad of service anywhere else.

Name : Teresa Amyx

Email : tlamyx01@yahoo.com

Name of the Delivering Florist : 

My Complaint : I've never seen any florist charge $29 to $39 delivery fee. They marked it down half price and they get you back on the delivery charge.  What a scam.  I won't be ordering from you unless I can get what it advertises price wise.

Name : Linda Henry

Email : henrylinda55@aol.com

Name of the Delivering Florist : 

My Complaint : I asked about the 50% off offer and was told I would have a membership?  I didn't okay this at all.  Placed an order and was told it would be 39.00.  Checked my bank acct as I do daily and there was a charge of 79.00 AND a 9.99 fee. When I called I was told that it had not adequately been explained to me?  I never said I wanted any 'memebership.'  I was credited the full amount.

Name : Elizabeth Linton

Email : eal_032043@yahoo.com

Name of the Delivering Florist : 

My Complaint : THIS IS THE SECOND TIME I HAVE BEEN DISAPPOINTED IN YOUR SERVICE.  I ORDERED FLOWERS TO BE SENT TO MY SISTER ON OCT. 31!  I WANTED THEM TO ARRIVE BY NOV. 4, AND THEY STILL HAVE NOT ARRIVED!!  EA LINTON

Name : DOROTHY CHRISTODOULOU

Email : dottiepc@aol.com

Name of the Delivering Florist : 

My Complaint : Iordered a floral birthday cake on Wednesday to be delivered on Friday.  On Friday night at 11pm I received an email stating that my order was cancelled and a full refund would be issued.  When I called the 800 number I was informed that they were closed and would be open at 8:30 am.  This morning I called and spoke to a representative who stated that they tried to contact me (I have no record of this on my phone) and that the order was cancelled because the local florist could not supply this arrangement.  WHY COULDN'T THEY TELL ME THIS WHEN I PLACED THE ORDER????   This is ridiculous!  Now my sister does not have the flowers on her birthday!  I will never use Blooms Today.com again!!!

Name : Vern

Email : bucks0160@gmail.com

Name of the Delivering Florist : unknown - never happened

My Complaint : I ordered flowers for my wife's birthday around 8am in mid August for arrival before end of same day.  I get call at 4pm from Blooms Today telling me that they could not find a local florist that could deliver that day.  They said they could deliver the next day and I told them to forget it and credit me.  The credit showed up on my account.  I checked on-line the next day to confirm it.  In September, we noticed on our statement that there was a charge from IDWW.  Upon closer inspection of our August bill, the same charge was there.  After a little web searching, we found out that we were scammed when placing the order for the flowers on Blooms Today website.  We got set-up for this monthly fee for identity protection from a company called IdentityWorldWide (IDWW). - How ironic!  We called Chase mastercard about the issue and they told us they would take care of it and the charges were wiped from our account.  Within a few weeks, we got alert from Chase of some international charges.  We figure the same scammers related to the Blooms Today deal were some how a part of this.  A total of just over $200 in international charges had piled up in few minutes.  Lucky we had the e-mail alert option from Chase set-up to flag international charges.  We ended up having to cancel the card and get a new number.  This goes even farther.....Just today, we get an e-mail from IdentityWorldWide (IDWW)saying that our credit card company has denied their charges and they want us to call them.  My wife called and told them to cancel this account that we were tricked into it when we ordered some flowers on Blooms Today.  They told her that since my name was on the account that I needed to call and tell them to cancel.  Well, you know I did and I told them where to shove it!  Blooms Today and IdentityWorldWide are in this together - I truely believe that.  When we received their charges on our credit card, both were from the same town (Haymarket, VA). I am telling everyone I know about this issue and telling them to stay away from Blooms Today! - Scammers!

Name : Sarah Smith

Email : kansas1013@yahoo.com

Name of the Delivering Florist : Gardens Gate

My Complaint : My order was never delivered and when I called to investigate, I was told that the local florist had closed due to illness and that I should have been notified, which I wasn't.

I was then given a high pressure pitch to join their club and the price I was give was more than my original order.  I ended up having to pay for expedited shipping even though it was not my mistake to begin with.  

They seem more interested in selling than in the quality of their vendors. 

Name : BRUCE CAHN

Email : nfcahn@gmail.com

Name of the Delivering Florist : 

My Complaint : I orderd last night order no 96870028-This was confirmed. I see you billed me 68.23 should have been 28.23 per the above confirmation no. Did everything you required. If this is not corrected todayi will take up with the bank & my attorney. Please e-mail correct immediately or call me at 813-482-2007..

Bruce cahn

Name : Cynthia

Email : csilva5@wi.rr.com

Name of the Delivering Florist : 

My Complaint : To:        Bloomstoday.com

From:   Cynthia 

Re:       Incorrect Flower Delivery

I am writing to express my deepest disappointment in the flower arrangement that was  delivered on 10/30/11.  I based my order on the colors depicted in the section I ordered from, which was with some red roses only two or three dark pink, white carnations and a bit of greenery added.  Everyone knew the deceased (Katie) requested red roses for her funeral and 

I was the only one who sent  All PASTEL  "SPRING" colored flowers.  I was embarrassed because I appeared to be the only one to  disregard the deceased's (Katie's) favorite flower arrangements. I was also very upset that the flower arrangement was done with all PASTEL " SPRING" colored flowers which was completely out of season!

Again, I selected several arrangements based on the red and white colors from your company and from others but chose yours

even though I didn't get the discount that was advertised, but because I liked your red & white arrangements the best.

I am extremely disappointed with your company and the flower arrangement that you chose to send for Katie's visitation service because it was not only NOT the colors that  were advertised, but they were all in PASTEL SPRING COLORS!   I do not believe that it was too difficult to obtain a few red roses, white gardenias and white carnations or that there were NO red roses, or white carnations available.  I also do not believe that your company's store could not at least locate FALL SEASON colored ROSES and CARNATIONS as was stated in your advertisement.  

This is especially painful because I trusted your company's statement that in the event the red roses and white flowers were not  available (which I do not understand because everyone else's Flower Companies managed to obtain all red roses or at least  red rose and white flowered arrangements!) that then and only then a SEASONAL, which I understood it to mean this season, which is FALL!  That only then a FALL colored arrangement would be sent. 

Which I could have accepted because Fall was the deceased's (Katie's) favorite season.

With deepest disappointment,

Cynthia Gee-Silva

Name : Rachael 

Email : rfranks@butler.edu 

Name of the Delivering Florist : 

My Complaint : I am yet another person who was caught in the rewards scam. I will be charged $10 a month now just for signing up (which they do not say). I am not allowed to cancel for 21 days, enough time to get 2 months worth. Good thing I caught this early because after 2 months, the price goes up to $20. Scamming at its finest. 

Name : Sharon Carver

Email : carvers52@yahoo.com

Name of the Delivering Florist : 

My Complaint : I ordered flowers for a woman that has worked for 30 years at CPS, making sure children are safe and finding good homes for these children.  We had a celebration at 1:00, the flowers were to be delivered before 1:00.  No FLOWERS, an email was sent saying could they send them tomorrow.  I will never order from Blooms today again and suggest everyone stay away from this business.

Name : Rose N.

Email : 

Name of the Delivering Florist : Every Bloomin' Thing

My Complaint : First, I have no complaints with the florist.  They had Blooms Today call me when they had to change the order date due to weather, and the recipient was very happy with the flowers and the Arbor Day Foundation certificate/plantings.

My complaint, like many others, is with Blooms Today's deceptive "Blooms Rewards" program.  I ordered over the phone, and the clerk asked me if I wanted to join the program, which I declined.  Five minutes later, I receive an e-mail receipt listing off a 50% discount from Blooms Today, and another thanking me for joining both Blooms Today and a credit protection service.

I immediately called both companies to cancel these memberships.  The credit reporting people were pleasant enough, but the clerk at Blooms Rewards was short with me.  I made it clear to her that I was okay with the fact that I was not entitled to the discount <b>since I had not wanted the membership in the first place</b>.  After about five minutes going back and forth about "terms of service" and so forth, she agreed to credit me the first month's fee and debit the discount, commenting that this was out of the ordinary and typically you aren't allowed to cancel your membership until 21 days after you sign up (or <b>are</b> signed up, I suppose!).

I had ordered through Blooms Today a couple of times and had no problems like this, but due to these new deceptive practices I will not use them again.  If necessary, I will report them to my credit card company and/or cancel my credit card so they no longer have access to it.

Name : Brenda Davis

Email : gordonbd@aruplab.com

Name of the Delivering Florist : Unknown

My Complaint : Beware these people are scammers!  The flowers are in poor condition. After several months, several charges have taken out of my account.  I keep calling every month to cancel something else! Can't wait to see what they will be taking out of my account next month!

Name : jasmeet pinnamaneni

Email : kittypinna@yahoo.com

Name of the Delivering Florist : tel # 2013045622

My Complaint : 

delivery was not made at the right address WHICH IS

Natasha Mohan, 149 essex, apt # 3A, Jersey city nj07302.

TEL 16463381305

THE ORDER IS FROM 

JASMEET PINNAMANENI

411 S OLD WOODWARD #622 BIRMINGHAM MI 48009. 

TEL 17346583097

THE DELIVERY CALLED SAID I AM DELIVERING BUT IT WAS NOT AT THE RIGHT ADDRESS

Name : dave

Email : c41dave@yahoo.com

Name of the Delivering Florist : 

My Complaint : NEVER AGAIN!!! Like someone said on here : NEVER GIVE THEM YOU CREDIT CARD NUMBER. Really so sad, we all are looking for deals, then we get ripped off!My flowers first of all were late, then yes the charge,of $9.99 another for $14.99,delivery for $4.99 and yet another for $40.00, after canceling! I called my bank and they were able to reverse it. These types of companies are simply preying on people. They truly just dupe us into, signing up for services we aren't aware of. 

Name : steve

Email : stevejim19@gmail.com

Order Number : 

My Complaint : Enter comments here! Very dissappointed with the arrangment that was received. Nothing close to what we liked never again to order from here.  Called customer care about it but yet was not heard to what I had to say, but lady was rushing to get other info. Like I mentioned previously never again will I order from you. 

Name : Sarah Davenport

Email : sarahdavenport59@msn.com

Name of the Delivering Florist : Faith FLORIST

My Complaint : I SPOKE WITH AN EMPLOYEE OF BLOOMS AND WAS GIVEN AN OPPORTUNITY TO COMPLAIN ABOUT THE PLANT DELIVERED TO MY FAMILY MEMBER.I WILL USE THEM AGAIN BECAUSE I WAS ABLE TO CHOOSE ANOTHER FLORIST AND WITHIN MINS ANOTHER BEAUTIFUL REPLACEMENT WAS SENT.

Name : Sarah Davenport

Email : sarahdaenport59@msn.com

Name of the Delivering Florist : Faith Florist

My Complaint : I ordered flowers for a Funeral for a deceased family member and was informed the plant arrived in poor condition. I was told the leaves on the lower part of the plant were dead and dry. This in my first time using BLOOM TODAY and I will not be using them  again. I have tried to call Faith FLORIST AND KEEP GETTING A VOICE MAIL,

Name : jodi hoffman

Email : hofman905@comcast.net

Name of the Delivering Florist : blooms today!!

My Complaint : i notice above, about filing complaints..no profanity...i wonder why anyone would be so angry?   you should be ashamed....you obviously have received many a complaint  as did the receiver of my "fruit, gift basket".  for that much money i spent...should of made my own fo 3.00 

05/29/11

Name : gwendolyn  smith

Email : gwendolyn.dom@hotmail.com

Name of the Delivering Florist : 

My Complaint : My final charges on this first and last floral order made in  May are still $10.00 more than they should be despite my conversation with one of the representatives.This conversation ended with me being assured the $10.00 would be returned in acouple of days.I have also had an opportunity to review the Blooms Rewards Program and have found it does not meet my needs, there will be no need for Blooms Rewards to deduct any-thing further from my account. A call will be made to confirm there will be no future deductions made. 

05/29/11

05/25/11

Name : luisa

Email : lehrig@hotmail.com

Name of the Delivering Florist : Blooms Today

My Complaint : I have never ordered on the internet where my order comes in as THREE transactions on the credit card statment. They have one entry for the flowers(DEBIT). Then one entry for the savings(CREDIT). Then one entry for the recurring MONTHLY charge(MONTHLY DEBIT). When you place your first order the TOTAL you see is the (flower charge minus the savings=Total) . It DOES NOT SHOW the 9.99 monthly charge for becoming the member. When you get your credit card statment is the first time you see the 9.99 charge--DECEPTIVE

If you are a business and order flowers for a client and it is a business expense--it is a nightmare cause you have THREE entries on your credit card for one purchase You will see TWO entries as debits and ONE entry as a credit.

My parents never got a confirmation of their order or joing the BLOOMS REWARD--till they started complaining--so you dont know you become a member till you get your credit card statement.

SUMMARY

1---DONTt touch the BLOOMS REWARD button if you are ordering flowers once or you will get charged 9.99 a month-you become a member

2- If you ask for the 9.99 back they will charge you full price for the flowers

3- Their site says see details at checkout------the detail will show the flowers and the credit but NOT the 9.99/monthly recurring charge

Everyone when you use Blooms Today please note----if you are ordering flowers only one time and join the Blooms Reward they WILL debit your credit card MONTLY for 9.99. You get a first time credit of up to 35$then a maximum credit of 10$on future purchases. SO let me see--I pay you 9.99 a month for a one time order of flowers.

05/23/11

Name : laddie browand

Email : sandy-shuart@yahoo.com

Name of the Delivering Florist : supervisor of blooms Tammy owner Donald Mayer

My Complaint : I placed a funeral order for my sister in law on 5-20-2011 early, to be delivered on 5-23-2011.I received 2 emails on 5-23-2011 at 6:45pm. saying they could not do the order due to local florist did not get it done!!! Now what upsets me the most is they did not have the respect of there customer to give me enough time so I could call a reliable service to do the job. They just blew me off.Four and a half hours after the funeral they e-mail me this letter.This was a out of state funeral all we could do is send flowers as we could not afford to be there. I was so upset all I could do is cry.When I called Blooms all the supervior Tammy said is we will give you our money back, it is not our fault the florist did not do there job!!!! So I will wait to see if I get the money credit back to me. I will never do business with this company again and if Ican I will do my best to let everyone know about this scam of a company. Sandy Shuart of fl.

05/19/11
Name : Carol J. Cline
Email : richbittycarol@aol.com
Name of the Delivering Florist : Joan West
My Complaint : I ordered the European plant basket and upgraded it.  When I actually saw the plant at the funeral home, I was so devastated.  If I hadn't upgraded it, it would have probably fit in a coffee cup. What caused me total of 70.00, I could have bought at Walmart for under 20.00.  I took my complaints to the funneral director who said he would voice my complaint and took my number but have not heard anything since. DO NOT RECOMMEND!!

05/18/11

Name: Luisa Ehrig

Email Address: lehrig@hotmail.com

From: Houston, texas

Name of Delivering Florist : Blooms Today

 My parents called me this week and told me this is the first time they were "DUPED" when buying flowers online.

They went to bloomstoday.com to order flowers for an elderly lday was going through a hard time. Little did they know that they were going to have a hard time with BloomsToday. There order totaled 27.00 and they were content with that price. When they got their credit card bill 9.99 was added to the bill. My dad called them and they said well you becasme a memebr. he told them he never saw that he became a memerb and when the order totaled out it did not include the 9.99. He was told that it was at the very endof the roder.

After much research on the web..it has happened to many people. All of them say the same thing..It was not clear that you were becoming a memebr when you order the flowers. Some people dont notic it for months.

I dont know who to contact or what regulatory organization that can be contacted so they can look into this. This is decptive and fraudulent and an unauthorized charge.

For thos of you this has happened to. you have 60 days to contact your credit card company. it is on the back of your statment. Send in the complaint!!!

I am apalled at this and just cant beleive they do it over and over again..even though they have gotten all those complaints.

For all of you reading this. Go on the internet and do a google search for: blooms today complaints. You will see that complaint over and over and the company doesnt do antyhing about it.

remember the name BLOOMS TODAY--dont order from them. 

Signed the daughter of duped parents!!! Luisa

05/17/11

Name : lpaine

Email : wrenpaine@yahooocom 

Name of the Delivering Florist : 

My Complaint : my uncle died and we had a an order for flowers not only did they bring the flowers to my home and not the funeral polar but i had horrible customer service. I accidentally hit a link, thinking it was for the flowers but it was for this dumb program . 9.99 was taken out of my account i noticed this after they put the money back unfortunately they took the 30 back and did not refund me the 9.99 the customer service on the phone was rude and did not explain the program talked down to me i would not fall for this place it is horrible will not be using them ever again.

05/14/11
Name : Mike
Email : xmjs00@gmail.com
Name of the Delivering Florist :
My Complaint : This Service is a scam,, do not use

05/14/11
Name : LISA
Email : asylamsd@yahoo.com
Name of the Delivering Florist : Bloomstoday.com
My Complaint : worst customer service. manipulative, they will burn you. they will sign you up for their blooms reward program and continue to bill you every month.  bought two flower arrangements. none looked like the picture online. i was supposed to get a great 50% deal. in the end I paid over $100. When i called to complain, every rep was evil and horrible. the worst fraud florist online system ever. please do not use them, they are pure con artists. they will take you for a bad ride.

05/11/11
Name : Joyce connor
Email : joyceiecon@aol.com
Name of the Delivering Florist :
My Complaint : Been on the phone for 5 min someone hung up on me
called  back and still on hold. I want to cancel my memebership I  just can't afford it.
I will call my credit card and ask them to deal with this problem.

05/10/11
Name :
Email : nicemoooves7@yahoo.com
Name of the Delivering Florist :
My Complaint : This is the worst flower website ever!! I have used a couple and this one does not deliver!  First, it took me an entire day for me to get a hold of them!  After my mother (On monther's day told me she did not get my flowers) They told me it was delivered. It was not! Then they told me they would have a manager call me back about my flowers. No call back. Then they asked me why I picked that particular plant?  I said because my mom would like something like that for Mother's Day.  They told me florists have a hard time with stocking it.  I asked, why do they sell it then?  It is now Tuesday and still no flowers for my mother!!  IF YOU ARE READING THIS: PLEASE USE A DIFFERENT SITE! Such as proflowers.com!

05/10/11
Name : Chris McKnight
Email : Coggroup@cox.net
Name of the Delivering Florist :
My Complaint : I placed 2 orders through Bloomstoday online service. The 1st order was on 5/4/11, a plant basket with balloon to be delivered on 5/5/11. The recipient did not get it until 10pm that night because it was left at the neighbors house and without the birthday balloon wich I paid extra for. I then placed a 2nd order on 5/6/11, a mothers' day mug with flowers and balloon to be delivered on 5/7/11......it is 11am on 5/10/11 and still no mothers' day flowers were delivered. I didn't get an email or a phone call explaining why or what happened to my order. when i called the company this morning I spoke to a customer service rep who told me it was not their problem but they would refund my money and then when I asked to speak to a manager she hung up on me. I believe this is poor customer service and they should do better in such a declining economy.
I do expect an appology and restitution to my case.
C.M.McKnight  

05/10/11
Name : Brian Brandts
Email : B@O.com
Name of the Delivering Florist : Not Sure
My Complaint : I was charged a 9.99 monthly fee which I was never made aware of when I ordered My grandmother flowers for Mother's Day.  I called to cancel my membership and was told I would have to wait 21 days before they could cancel it. 

Blooms Today has earn my attention and I will spend the rest of my days spreading the word to AVOID BLOOMS TODAY.

05/09/11
Name : Ashley Hund
Email : smashlee882004@yahoo.com
Name of the Delivering Florist : Dont Know
My Complaint : I placed an order on thursday for my best friends mom that is suffering from cancer and thought it would be thoughtful to send flowers on mothers day well got an email on saturday at 4:45 pm and 2 emails saying they cancelled my order and the voicemail that was left was rude and they didnt even explain a reason as to why it was cancelled. I was extremely frustrated and upset. Oh course they were closed when i called back so I called today spoke to kathy and she advised me of the situation and said she could give me 50% off and have them delivered tuesday gave her my card number and then find out she cant do that. This is just horrible customer service. Then I ask to speak to a supervisor/manager and no that cant happen either. They should of never took these kind of orders if this is what was going to happen to people especially on a holiday. Its one thing when they try to get people on some membership thing then the next you dont get your flowers. Something needs to happen here. I expect an email or call asap.

05/09/11
Name : Steph
Email : medicalmediadoc@gmail.com
Name of the Delivering Florist : never notified of who
My Complaint : My son ordered me Mother's Day flowers. No delivery. I was home all day Saturday when they were supposed to come. No one came. Can't track order. This is clearly a scam meant to prey on holiday givers!

05/09/11
Name : Kim Linton
Email : klinton@johnsonu.edu
Name of the Delivering Florist :
My Complaint : I ordered flowers for my mother on the Blooms Today website for Friday delivery.  She never got them.  I called customer service first thing Saturday morning.  I opted to have the flowers delivered again for today, Monday.  We'll see if she gets them.  My bank statement shows another charge for the redilvery of the flowers for today, so now I've paid twice for flowers that my mother's never received.  I just talked to a customer service rep & she says it takes 2-3 business days to get the original charge taken off.  I told the rep that if my mother doesn't have her flowers by noon today, then I'm cancelling everything I want my full refund.  This was not worth it and I will never use Bloomstoday again.  Way too much hassle & not satisfied.

05/08/11
Name : Raymond Bennett
Email : thewoodsman2424@yahoo.com
Name of the Delivering Florist :
My Complaint : I placed the order may 6 . Was supposed to get on 7th, never received it I payed 65.oo$and I'm not happy. I hope they will be sent today.

05/08/11

Name : Diana Doran

Email : dianapisco@aol.com

Name of the Delivering Florist : 

My Complaint : Today is mother's day and I place an order Thursday 5 of may to be delivered by Friday according to the person the person I was talking on the phone, Friday, Saturday and my mother never got her flowers, I want my money back, I will call Monday, I just can said with great disappointment that I will never going to use this bloom business again. I feel so bad that my mother never got her flowers you business let me down.

05/08/11

Name : unfortunate

Email : shanaypiggee@yahoo.com

Name of the Delivering Florist : 

My Complaint : It is Mothers' Day and my mother in law has not recevied her flowers at all. My husband is very upset with me and this company. I spent close to a hundred dollars on a floral arrangement that did not show up on Saturday like it was suppose to. My husband is very upset and this is not turning out to be a really good Mothers' Day seeing that I am a mother myself. 

05/08/11

Name : Philip Houser

Email : Houser591@yahoo.com

Name of the Delivering Florist : Don't know

My Complaint :  The flowers were never delivered and no phone call

this is just a big scam and I will not let it pass. I'm going to turn you in to the BBB and the chamber of commerce and also the attorney general of Virginia. You should be ashamed of your self some mother was expecting flowers and you failed

to deliver>You will never hear the last of me I will be your worst nightmare.

05/08/11

Name : Nina

Email : Ninaa1515@live.com

Name of the Delivering Florist : Blooms Today

My Complaint : Blooms today claims to have a 24 hour customer sercice line, no answer! on hold 45 mins! there is no way to track your order or even look at it online! They tell you you are getting 50% off and when you get your total at checkout they give you the total, which is false! They do not tell you your money saved will be refunded and it has been a week, no refund! I have sent 5 emails no response. I ordered 80 dollars in flowers expected to be sent to my mother tomarro for mothers day and have no way to even check to see if they will be sent! I have never seen such a thing! every other floral company answers the phone in less than two minutes, trust me i checked! Because of this im assuming my mother will not be recieving a gift tommarro as they are liers! This is unexceltable NEVER order from these people, there is no customer service at all, no way to see if your order even exists! Theyt claim to have a 100% money back gaurantee as well if you are unhappy, well we will see cuz i want all my money back flowers or not! 

05/08/11

Name : Helen Haugabrook

Email : helen2@verizon.net

Name of the Delivering Florist : Don't Know

My Complaint : Name of Delivery Florist: (unknown)

My Daughter Debra Richards (Order #96690480) did not received the Mother Day flowers I ordered for her. Special Request for order specifically requested that flowers be delivered on Saturday, May 7th.  I am Very disappointed. On voice message I received when I called on Saturday evening after talking to my daughter was: "If I have any questions I have to call back on Monday. I am finished dealing with Blooms Today. 

05/08/11

Name : Chandler Kensington

Email : chandler.kensington@gmail.com

Name of the Delivering Florist : 

My Complaint : No customer service can be reached for the whole weekend. Family owned? Ha!

05/08/11

Name : Chandler Kensington

Email : chandler.kensington@gmail.com

Name of the Delivering Florist : 

My Complaint : I ordered floweres from you. 96690578, for $51.38, now there is a $86 dollar charge and a 9.99 dollar charge and on top of it your customer service is closed. I will deny this with my bank immediately and you will lose out, if this is not fixed immediately.

05/08/11

Name : Samantha 

Email : mattandsammayer@yahoo.com

Name of the Delivering Florist : Blooms Today 

My Complaint : You suck! ordered flowers received a cancleation e-mail saying they are not delivering my MOTHERS day flowers!!!!!!!Just because. ps they have already taken the money out of my checking account. BBB here I come you have messed with the wrong person. I am a banker if they screw you go cancle your debit card and get a new one so they cant take anymore money out!

05/08/11

Name : Tami Storey

Email : bloomstoday@ua-storey.com

Name of the Delivering Florist : 

My Complaint : I am VERY upset that I ordered my mother a really nice bouquet of daisies on Wednesday.  There was plenty of time for you to state that you could not deliver the flowers so I could order from another florist, but I received an email on SATURDAY in the afternoon stating with NO EXPLANATION on why they canceled the order and did not deliver any flowers to my mother.

Very disappointed in your company and will not recommend or order from you again

Tami Storey

05/08/11

Name : naddie

Email : naddierey@comcast.net

Name of the Delivering Florist : 

My Complaint : Call me stupid! I had no idea until my checking acct was overdrawn that Blooms Today was going to suck my acct every month for $10.00 with a recurring fee. But in return I never recieved squat. No e-mail, no coupons, no corospondance, nothing, nada. exept a withdrawal to my checking acct. But the last straw. 2 days before mothers day I attempt to use this worthless membership and get a message board that informs me that due to buisness (duh)  they are not taking any more orders. is that crap or what? I thank you  and my mother thanks you

05/08/11

Name : Matt Lee

Email : satyrsilenus@hotmail.com

Name of the Delivering Florist : Bloomstoday.com

My Complaint : After placing my I order I checked my bank statement and found that instead of the 19.99 flower price advertised i was charged 48.99 which was the full price of the bouqet (sans advertised discount for joining their premium rewards program) plus 9.99, the membership fee for said program.  It says wait three days for the credit to reach your account and I haven't recieved it yet so I called and they said wait a few more days.  They also said that if I cancel the program before the 21 days they would charge my card the full amount and remove the discount.  Their customer service department was rude and combative and it is obvious that they are a complete scam, thieves, and commit fraud with little or no remorse.  In reality, with the fee included I really only got a 10$discount on a 50$order instead of a 20$discount on a 40$order which is what they advertised.  50$for a mug of flowers and a tiny Mylar baloon seems a bit much, eh?

05/08/11

Name : JEANNETTE WRIGHT

Email : MOMSWRIGHT@HOTMAIL.COM

Name of the Delivering Florist : THERE WAS NO DELIVERY

My Complaint : ORDERED FLOWERS FOR MY GRANDSON TO BE DELIVERED TO HIS MOTHER AT HER JOB ON FRIDAY BEFORE 1:00.

I CALLED AND WAS TOLD THEY WERE DELIVERED, SO GRANDSON CALLED HIS MOM AND ASK IF ANYTHING SPECIAL HAPPENED TODAY, AND SHE SAID ""NO"" AND HE ASK IF SHE RECEIVED FLOWERS.nO!

SO I CALLED AGAIN 1-800-520-0573.AND ASK ABOUT ORDER NO 96670894 AND THEY SAID THEY HAVE UNTIL 6:00 TO DELIVER AND IT WAS 5:30 AND THEY WOULD CALL ME WHEN THEY WERE DELIVERED.WHICH NEVER HAPPENED..

SO NOW ITS 7:30 FRIDAY EVE AND I GET E-MAIL SAYIUNG MY ORDER HAS BEEN CALCELLED..

MY GRANDSON IS HEARTBROKEN BECAUSE NOW HIS MOM DOESNT HAVE FLOWERS FOR MOTHERS DAY,AND HIS SURPRISE HAS BEEN RUINED.

PLEASE MAKE THIS RIGHT FOR MY GRANDSON.  SHE WORKS AGAIN ON MONDAY AND I THINK SHE SHEOULD HAVE FLOWERS WIUTH AN APOLOGY FOR THE SCREW UP.

AND ABSOLUTELY NO CHARGE FOR YOUR MISTAKE.

I AM LOOKING FORWARD TO HEARING FROM YOU.

THANK YOU

JEANNETTE WRIGHT.

05/05/11

Name : Charmie Stryker

Email : CharmieStryker@gmail.com

Name of the Delivering Florist : 

My Complaint : My First and def. my last experience with Bloomstoday. Was completely misled about the pricing. Never received a confirmation receipt. My 20$order later became an unauthorized charge of 50$. I was completely blindsided!! And to make it worse I could not cancel my "bloomsreward" membership (that I apparently signed up for) until after 21 days. They were nice enough to warn me it would debit out of my account every month. Needless to say, this company chooses an unethical way of doing business and must thrive of taking advantage of new customers.

05/05/11

Name : Cheryl Onderchain

Email : cborgsby@yahoo.com

Name of the Delivering Florist : n/a

My Complaint : The worst company I have ever dealt with in my life. I only used them because I was visiting an online obit for a colleague's brother and we decided to send a floral arrangement to the funeral this week and the Washington Post had a banner add that said "click here to send flowers". I keyed in all my data, including my credit card, then hit submit order and their system locked up. I waited a minute or two before refreshing and then hitting submit. Still nothing. 

I promptly called customer service and told them the situation, they assured me that since my order was not in their system that the order/charge did not go through. 

I logged onto 1800flowers.com and easily zipped through placing the order and received confirmation that the flowers would be delivered. Even saved a few bucks over the Blooms Today price for the same arrangement.

So today I get two e-mails confirming my Blooms Today order (it's a duplicate of the same order, exactly everything the same except it generated two order numbers). I call to get them cancelled out/charges refunded. I call my bank to let them know what's going on because at this point I have ZERO confidence in Bloom Today. Bank notifies me not only did they charge me twice, they charged me a third time! 

More calls back to Bloom Today - no explanation given for the mysterious third charge, I am told they will process credits back for the two orders in question. I continue to ask about the third charge. After not getting a call back after being promised one, I logged onto Facebook and found their fan page. I clicked "like" so I could post my complaint on their wall and ask for someone to contact me since there is no corporate number to track these crooks down. Some lady named Angela finally responds by picking up the phone and calling me and is completely rude and tells me I need to have my bank FAX over a form to get the 3rd charge removed.

Low and behold I go back to FB and see not only have they deleted my posts, they have banned me from commenting. Additionally, Angela's last name is Bex and shockingly a gentleman with the SAME LAST NAME writes a post saying "ignore all the negative comments, I have always had great experiences dealing with Bloom Today" - if that isn't shady I don't know what is.

Totally shady scumbags. 

05/04/11

Name : SD

Email : sdhrst04@aol.com

Name of the Delivering Florist : n/a

My Complaint : I just want an email address that I can contact Blooms today, they avoid putting up an email contact. 

05/04/11

Name : Amy Lorengo

Email : 

Name of the Delivering Florist : 

My Complaint : Purchased flowers from Blooms Today online. At the end of the order process, the website said I owed $9.99 for membership feeds, which I didn't know about or approve. I immediately called to cancel the order and the membership. They continued to charge my account. Have called a second time to cancel the account. Geneeva said I should have received a credit previously, which I did not. She cannot refund the fees they have already collected, since their records show I received a credit previously. She says she has now cancelled my account and asked a supervisor to call me back regarding the credit I never received. Do NOT order from Blooms Today. It is a rip-off, misleading, and deceptive.

04/29/11

Name : Baxter Ordiway

Email : skipbronco@charter.net

Name of the Delivering Florist : 

My Complaint : your company has yet to deliver flowers that were ordered at 9am on Wednesday April 27th.  It is now 2:30pm Thursday April 28th and you still cant deliver them.  I have been told that you will call me within 1hr with delivery confirmation but I am still waiting for a call.  I have been told that I would receive a call back from supervisors - that never called.  I doubt that you can deliver my flowers and believe that you should take the "same day delivery" statement off of your advertisement.  I has been over 24 hrs since the order was placed and you still havent delivered the flowers.  As I was typing this email my phone rang - I received a call confirming delivery to her school by 2pm their time which is 4pm my time.  Luckily the school has my number and is going to call me if a delivery actually happens.  I was trying to have the flowers delivered on her 16th birthday and called your company in more than enough time to have them delivered.  There is no way that you can fix this - her 16th birthday was yesterday and you can never bring that back.  I've spoken to your company about 10 times in the last day and a half and still cant believe that the flowers are actually being delivered

04/27/11

Name : MS

Email : mswilder@netzero.com

Name of the Delivering Florist : n/a

My Complaint : I contacted Blooms Today on April 26, 2011 requesting an arrangement.  I asked if it could be delivered that day (my order went in around 11AM) and I was told it would be delivered within 4 hours.

I called back today (4/27) to verify that it had been delivered and I was told that you had no notice of delivery from the florist.  I was told you would request the confirmation and call me back.

I waited over an hour and then called again.  Same answer - that you would request a confirmation and call me back.

I waited for 10-20 minutes, called again and was given the same answer.  They asked me if I wanted to call the florist directly and gave me the number (503) 769-7673.  I called the number and it has been disconnected!

I called customer service (again) and asked to speak to a supervisor. I was transferred and the person on the phone answered HELLO?.  No name or title was given.  I asked his name and told him my problem.  He said that two requests for confirmation had been sent to the florist, but no response had been received. However his records showed that the florist had received Blooms' order.  The supervisor said he was going to see if he could find another phone number for the florist and call them.  I asked him if he could get back to me by 11AM that day (in 20 min) and he said yes.

I waited until 11:20 and called and requested that I speak to the same supervisor.  I waited and was told they couldn't find him and I was transferred to another supervisor.

She was very appologetic.  However, her version didn't fit anything I had been told earlier by the Customer Service people or supervisor.

I was now told that her records showed that the original order from Blooms Today had NEVER BEEN SENT to the florist. More apologies.

Now, I have talked to several Customer Service people (and listened to your recordings that say that your service is "guaranteed").  I have never been offered an appology until this last call and no options were given to me except that I call the florist MYSELF!

I was told that I could get a "discount" if I wanted --- and they would have the order delivered ASAP.  Yea, Right.

I said that I didn't want them to give me a discount - that I thought the arrangement should be delivered free of charge for all the time, trouble and effort I have gone through (from the results I received from Blooms Today, I think I did all the work).

I responded that I wouldn't pay Blooms Today to deliver and if they wouldn't do it for free that I wanted the order cancelled and no charge to be placed on my credit card!

Again, many appologies - but no service.

It is sad that the person I wanted to congratulate on her special day never received my gift.  Maybe someday I will be able to tell her this story.  I can "guarantee" that I will never use (or try to use) your "services" again, and will make sure that anyone I know is aware of how I have been treated.

          MS 

04/27/11

Name : Carla Hoskins

Email : elijahhoskins@hotmail.com

Name of the Delivering Florist : representive

My Complaint : You failed to deliver my son's and daughtre-in-law aniversary gourmet basket that was ordered for April 18th. This is deplorable. Your staff should be fired. I will never ever ever order from you again, and you better not deduct $9.95 from my account or i will sue you. I will be surprised if your still in business after mothers' day at the rate your operating.

                             Ticked off!! Carla Hoskins

 P.S. I ma now ordering from 1800 Roses Get a Clue!

04/25/11

Name : Sandra Speck

Email : s.speck1@comcast.net

Name of the Delivering Florist : 

My Complaint : we did not receive the flowers that were ordered

not happy

04/25/11

Name : 

Email : 

Name of the Delivering Florist : 

My Complaint : Do not use this company.. They rip you off.. They claim I had a duplicate account and charged my credit card $60 for flowers that were suppose to be $30 delivered!

04/20/11

Name : karen coleman

Email : karenluvu43@yahoo.com

Name of the Delivering Florist : unknown in Fla.

My Complaint : UNBELIEVEABLE POOR SERVICE EVER!!!I DO NOT RECCOMMEND TO ANYONE TO USE THERE SERVICE NO MATTER WHAT DISCOUNT THEY GIVE U AT FIRST TO DEL .. THE WORST CUSTOMER SERVICE EVER.. I HAVE REPORTED THEM TO THE BBB AN ALL OTHER DEL SERVICES.. ITS TOO BAD THAT THEY SAY THEY R A FAMILY BUSINESS BUT LACK IN SUCH POOR CUSTOMER SERVICE.. I PLACED A SPECIAOL ORDER FROM MI TO FLA.. IT NEVER MADE IT THERE ANY I WAS NEVER NOTIFIED... UNACCEPTIABLE.. AN CO WAS NOT WILLING TO SEND FREE OF CHARGE DUE TO THERE NAGLECT...

ONLY GIVE A $8 DOLLAR CREDIT ... WOW... AN TO THINK THAT I MANAGE A BUSINESS.. I WOULD NEVER INSULT ANY CUSTOMER IN THIS MANER.. WAITING FOR MY REFUND...

WE R FREEE...BECAUSE OF THE BRAVE..

MICHIGAN MILITARY MOM.

KAREN COLEMAN

04/19/11

Name : Tish Cullers

Email : oosonnoo@gmail.com

Name of the Delivering Florist : BloomsToday

My Complaint : If there was a possibility for a 0 star rating that is what this company would be getting! 

I needed flowers for a family members funeral. I needed two SEPARATE orders and two DIFFERENT arrangements. I ordered them both online got the receipt for the first order everything looked fine. Then I got the receipt for the second order and it was the SAME as the first one! So I called and was told they would refund the full first order and place my second order the total would be around $60 I was satisfied. 

I get to the funeral and they sent the first they messed up of two of the same exact arrangements!

I go home and check my bank statement online they charged me for both ordered refunded the second and then charged me twice for the first order again! So I wanted 2 arrangements totaling around $60 and ended up with 3 charges that added up to be $200!!! Then they keep charging me over and over for the rewards program that I didn't even want. 

Then 2 days after the funeral I get an email telling me that the correct arrangements I had wanted in the first place were delivered. Two days late!

I have called and they keep saying it was refunded but they aren't refunding anything at all.

04/15/11

Name : Brian P. Clarke

Email : brianpc31@gmail.com

Name of the Delivering Florist : Unknown

My Complaint : In concluding with my note below (posted on 4/5), please let the record here show that the intervention I received from the Better Business Bureau (BBB of Metro Washington DC & Eastern Pennsylvania) was the ONLY action I took that evoked a reply and, ultimately, a resolution from Blooms Today.  The ONLY thing.  

Five emails to "concerns@bloomstoday.com" and four phone calls to their "customer no-service" resulted in NADA.  So, don't waste time dealing with them; go through the BBB.  In doing so, I got two very defensive (aka, BS) replies to the BBB from "Catherine Jenkins" at Blooms Today, but I DID get want I sought: a credit back on my cards and an assurance that I am no longer going to be billed their asinine $9.99 per month.  A fee that applies even if the customer buys NOTHING during that month!

As I said in my final note to the BBB just now, CAVEAT EMPTOR with these people.  They should NOT stay in business!

04/10/11

Name : Audrey Prihoda

Email : audreyprihoda@aol.com

Name of the Delivering Florist : Hawley's Florist

My Complaint : I ordered a dozen red long stem roses for my 89 year old mother who was in the hospital out of state on Wednesday.

I was quoted a price plus delivery fee after a long discussion of what I would buy. The person I spoke to tried to talk me into a monthly fee, I said no.

I spoke to my mother and she said she received the flowers and that they were beautiful.

I went to see her in the hospital a few days later and to my complete surprise there were only 1/2 dozen roses. I called the local florist and she said that was all the money they received was for the 1/2 dozen. They were very nice.

I remembered that the Blooms repre said she would send an e-mail confirmation but I never did get one. When I returned home I double checked my e-mails and did not have one. I called Blooms to complain, they said they would send the e-mail again, which they did not, they lied to me. Of course the chg card people can not do anything because I did not have a confirmation for a dozen roses. I learned my lesson. What a scam, I don't know how those employees live with themselves.

01/08/11

Name : dawn

Email : mdaj2000@aol.com

Name of the Delivering Florist : 

My Complaint : I cancelled my membership because flowers weren't delivered to a funderal.  I ordered 3 arrangments that day.  Sure I get a coupon for more flowers, but I will never trust you again.  I should have googled blooms rewards comlaints before I ordered.

Flowers did not show up for my brothers funeral!!!!

Now I am getting back charged!!!!

12/24/10

Name : marguerite cipriano

Email : mjcipriano@comcast.net

Name of the Delivering Florist : 

My Complaint : we received an arrangement on December 22--after 2 days the roses -are -dyin---it was sent by mr&mrs. john cowings---6910 ROSMONT PARK LANE KATY,TX.77494--our address--92 QUARRY DOCK RD. BRANFORD,CT 06405--tel#203-481--2404 please advise

12/19/10

Name : lorie bemrose

Email : jamesandlorie@charter.net

Name of the Delivering Florist : 

My Complaint : sorry i posted on wrong flower site. i ordered flowers from blooms today and when i looked at my reciept i saw they charged a 14.95 service feee plus a 9.95 for a membership i did not ask for. when i tried to cancel online it said i had to wait 14 days. i never asked for a membership only a coupon. whats up with that? i will be calling my credit card company and tell them noyt to accept any charges from blooms.

i would have bought the flowers but dont try to scam me.

thank you lorie

12/19/10

Name : lorie bemrose

Email : jamesandlorie@charter.net

Name of the Delivering Florist : 

My Complaint : i would have ordered your flowers but when i looked at my bill there was a membership fee that was addede that i did not ask for. so i cancelled my flowers and now i have to cancell a membership i didnt ask for. now they say i have to wait 14 days. what is up with that? i dont want the membership.

thanks for the help

12/16/10

Name : Michelle Roy 

Email : dnmroy@hotmail.com

Name of the Delivering Florist : My Flower Shop

My Complaint : NEVER ORDER FROM BLOOMSTODAY.  Ordered Flowers for Grandma's Funeral on Dec. 8,2010. I need the flowers to be delivered on Dec. 10, 2010 at 10am. The Flowers NEVER showed. A refund is suppose to be on its way. BUT that is not the point. I was charged a RUSH charge, WAS not made aware of this at the time. I was told the charge was because the delivery was to be made before NOON!! I even called my local flower shop, and they were diappointed that they could not delivey the flowers, but they had not received the order until 9 am on the morning that the flowers were due at my grandma's services. Besides I did not order from my local flower shop. The order was placed with bloomstoday and I was given a confirmation number from diane at bloomstoday. 

---- NEVER ORDER FROM BLOOMSTODAY!!I----

12/11/10

Name : Jewel

Email : nanayuli45@yahoo.com

Name of the Delivering Florist : 

My Complaint : Please cancel my subscription to this account.

I was told that It would be cancelled if I called within 30 days. 

12/08/10

Email : rpherman@hotmail.com

Name of the Delivering Florist : BloomsofHawaii.com

My Complaint : First time buyer, and LAST...TIME buyer of flowers at bloomsofhawaii.com; Their customer service in terrible!

I wanted flowers deliver on Wednesday, Dec 8th for my sisters bday and new job. I was informed the order would not arrive until Thursday. I paid for 2 day delivery on Monday, Dec 6th. I apparently put the delivery date of the 9th, and if I did that is my fault. As I mentioned, this was my first time ordering from them and was not familiar with their website. But while inquiring about my order with bloomsofhawaii.com I was treated very rudely via emails from the company and basically screamed at with the use of multiple exclamations points. (!!!) while being told it was all my fault. There was no attempt to help or understand my situation. Their customer service stinks, and I'll bet their flowers do too.

Way too many other places on the web to buy Hawaiian flowers from and get that great customer service we 'mainlanders' have come to expect from Hawaii. 

12/05/10

Name : Tad & Val

Email : valeriecappola@ymail.com

Name of the Delivering Florist : Beginning to question if there was one

My Complaint : We ordered sympathy flowers last March for an old friend of my father's.  He passed away while my parents were out of the country but they wanted to be remembered to the family so I ordered for them, what looked like a beautiful arrangement to be delivered to the funeral home.  Now that I've read the numerous complaints about your company, I'm beginning to wonder if the arrangement was ever delivered (it wouldn't be a comfortable thing to call the family and ask, in light of their loss). 

To make matters worse, we just found the time to review our bank statements online and found that we've been charged $9.95 by your company every month since March when the flowers were ordered.  I did notice the first time we were charged but being in a typical rush, dismissed it as some kind of service charge.  Now, finding out that we've had the same deduction made every month since then, I'm convinced that we're just the type of customer you're hoping for in order to make your money. I've found numerous discussion forums & complaint boards where others have posted the same issue which tells me that there are many others in same boat and I will look into how we can have these charges reimbursed to our bank account.  Although it's disturbing to discover that money has been disappearing without our knowledge or authorization, it's more disturbing to learn that a company that advertises a type of product and/or service, intended to offer expressions of kindness, would do so in such an unethical manner!  It's not just about the money, but it's the principal of the whole thing.  It's just wrong!!

1127/10

Name : jo jo

Email Address : joallee@yahoo.com

From : tennessee

Name of the Delivering Florist : 

Tell Your Story : On Nov. 11, 2010 I spoke with your rep Sabrina to CANCEL my subscription with this company. On my current Visa bill I have been charged for November, which I should not be charged for. Please credit my account for $9.99 IMMEDIATELY. 

I will call your office in one day to make sure that you have credited my account, and CANCELLED my subscription.

Thanks

11/26/10

Name: NIDIA VODANOVICH

Email Address : NVODANOVICH@NOSSILA.COM

From : LOUISIANA

Name of the Delivering Florist : N/A

Tell Your Story : Order a funeral spray totalling $149.00.  The spray was featured as $50.00 off.  Only until you checkout do they ask if you would like to join to receive 50% off of your order.   In other words, the 50% represented the $50.00 off ONLY IF YOU JOINED.  

The flowers were never received on time for the funeral.  Yes, I ordered them 1/2 hours prior to the viewing but never imagined that they would arrive after the service.   I called for a refund, and was basically told it was my fault.  I have order many flowers especially funeral arrangements in my time, and that was the reason why I paid extra for express delivery due to the time constraints and also left my cell number in case this could not be done.   I WILL NEVER ORDER FROM BLOOMS TODAY AGAIN!

11/25/10

Name (can be just your first name) : Cindy A.

Email Address (optional) : hcin@juno.com

From: MA

Name of the Delivering Florist : 

 I ordered flowers for my mother-in-laws funeral by calling Blooms Today. I was quoted approx. $101.00 for this product.  Unfortunately, the product delivered to the funeral home wasn't what I ordered.  In addition to being charged for the product, I was also billed $9.99 for a program that was not explained to me by their customer service rep. at the time of purchase.  Blooms did credit my account the $9.99 when I objected and approx. $37.00 for the poor quality of the product.  Unfortunately, when the $9.99 was refunded, Blooms billed me another $50.00.  When I questioned this charge I was given the complete corporate double talk and told that the $50.00 was balance of the product ordered (because I did not continue to be a member of their program). I requested that the tape of my original call be reviewed to prove that their rewards program was not explained to me by their customer service rep.  I was told that they could not get the tape and that the additional $50.00 charge will stand.  Currently, my credit card company is desputing the issue.  

Be aware, this company misleads their customers and suffers from poor/lack communication.  If the deal looks too good...well, you know how it ends.   Pay a little extra if you have to, just don't use this service.    

11/22/10

Name: John Jenkins

Email Address : johnjessica97@gmail.com

From: GA

Name of the Delivering Florist : 

Tell Your Story : I ordered flowers on-line from you in July and in no way was I aware that I was signing up for some service agreement with your company!!! You have been charging me for months and your company is not being honest with their clients! I will let EVERYONE know how corrupt and dishonest you are also! I called to speak with someone about this and I just get the run around saying I was sent a confirmation e-mail, which I did not receive or I would have called right then to cancel the service. All I want is this canceled and a refund for the $9.99 since July. They say i received a 50% discount on my order and I did not.  Unless 50% of $75 is $25.

11/19/10

Name: andrea

Email Address: robbinsamr22@yahoo.com

From: california

Name of the Delivering Florist : 

Tell Your Story : I ordered flowers on-line from you and in no way was I aware that I was signing up for some service agreement with your company!!! You have been charging me for months and your company is not being honext with it's clients! I work in retail and will let EVERYONE know how corrupt and dishonest you are!!!!!

11/12/10

Name: Sean Faustina
Email Address: seansean22@aol.com
from: Riverside, CA
Name of the Delivering Florist :
Yesterday I purchased flowers online. It offered 50% off flowers for new customers. Even though my receipt stated that my card was charged $37.73, my bank account reflected two charges of $57.73 and $9.99.
Then I received an email today that said I had enrolled in a rewards program and would be charged $9.99 per month.
I called Bloomstoday and left two messages for a supervisor named Catherine. The rep was rude and said she wouldn't credit my account and if I cancelled the membership, I would be charged the full price for the flowers. This is a scam. They claimed the membership fees were clearly posted online, but it wasn't. Here is the latest email:

Dear sean faustina,

Thank you for contacting our Blooms Rewards customer care center. As requested, full refunds of all Blooms Rewards membership fees have been credited back to your account including the initial $9.99 fee to join for the first 30 days and receive all membership benefits. The 50% Blooms Rewards discount on your original order has been removed and charged to your credit card account on file. As outlined in the Blooms Rewards terms of service, any customer who chooses not to be a member and receives a full refund of all membership fees including the initial $9.99 fee join is not entitled to member benefits. Member benefits include the 50% discount received on your original order for joining.

Once your membership is cancelled you will no longer receive the $10.00 savings off your future Blooms Today orders and will not be eligible to re-enroll in the program for 12 months. Members are limited to one 50% discount per lifetime as stated in our terms of service.

Amount of original discount: $20.00. 
Transactions credited and debited to your account:
Order# Date Amount Status
BR80263072 2010-11-12 9.99 Credit



Regards, 
Blooms Rewards Customer Service Department

So I am getting $9.99 back but still paying $57.73 for a $19.99 plant. What a rip-off. That's what I get for trying to throw some business toward a "family-owned" florist. Next time I will stick with 1-800-FLOWERS.

11/07/10

Name: unhappy
Email Address : kared@myfairpoint.net
From: NH
Name of the Delivering Florist :
I ordered flowers for my friends funeral on Saturday for a wake on Sunday at 2pm. I got a call at noon on sunday and was told they were unable to deliver because the florist they use went out of business. Now I am left high and dry with no options. When I inquired why they didn't call on saturday they said they don't order until the day of delivery. Blooms today was one of the reccomended florist on the obit @ Boston.com. This service is a joke and should be out of buiness!  

11/03/10

Name: very upset
Email Address: ss2952@sbcglobal.net

From: calif
Name of the Delivering Florist : blooms today

I see alot of  other unhappy people maybe all of us should file  a complaint with the district attorney office email me above  if you would like to file the more the better they will listen, i was scammed by blooms today they cheated  a dying man out of flowers i paid for and never a apology or nothing this company is  scam operation email me and lets all get together and  file multiple complaint there are alot of people i see that  got the same scam i did with my dying  relative that has since passed how dare them he did not get the flowers i ordered from this scam operation
SHAME ON YOU BLOOMS TODAY 

11/03/10

Name: sherry stepp
Email Address: ss2952@sbcglobal.net
From: california
Name of the Delivering Florist : blooms today
PLEASE DO NOT order from this company your flowers  will never arrive i ordered flowers for a relative dying in the hospital and, they never arrived when i called this company, i believe its  a front business
they laughed, and said so sorry he  has since passed away, never to get the flowers i ordered from this  horrible nightmare company company with a  capitol ? PLEASE DO NOT ORDER ANYTHING FROM  BLOOMS TODAY YOU WILL BE SORRY AS I WAS  THEY TOLD ME THEY ARE NOT THE FLORIST  THEY  JUST TAKE ORDERS FOR OTHER FLORIST AND SOMETIMES THEY CANNOT GET AROUND TO THE ORDERS SO LOTS OF PEOPLE ARE OUT  MONEY AND THEY ALSO ARE CHARGING A MEMBERSHIP FEE MONTHLY ON YOUR CREDIT CARD WITHOUT YOUR KNOWLEGE YOU WILL BE TAKEN BAD STAY AWAY FROM THIS NIGHTMARE SO CALLED FLORIST OPERATION UNLESS YOU ENJOY BEING RIPPED OFF

10/28/10

Name: diane donlon
Email Address: dianedonlon@aol.com
From : NY
Name of the Delivering Florist : Schwenfurth florist, New Jersey
Tell Your Story : i ordered flowers and now have a recurring %9.99 monthly charge for "discounts."  This recurring charge is not stated up front. I have been scammed!

10/27/10

10/22/10

Name : gary gerber
Email Address : bloomsrewards@onlinecomputersolutions.com
From: florida
Name of the Delivering Florist : unsure
I also got "had" with the 9.99 extra charge.  I didn't read the fine print (there is a lot of it on the checkout page).  I figured i was getting a 50% discount and i also figured that if i canceled within 30 days I'd get a refund like most rewards programs.
I feel like I was taken by a conman and i don't think that this a good way to build customer loyalty.

1019/10

Name :
Email Address :
From : California
Name of the Delivering Florist : BloomsToday/BloomsReward Program
Tell Your Story : I purchased flowers online. It offered 50% off flowers for new customers. I realized later that my credit card was being charged $9.99 per month. I called Bloomstoday and they said they couldn't help me, that I had to call bloomsreward. I called them and the rep was rude and said she wouldn't credit my account and if I cancelled the membership, I would be charged the full price for the flowers. This is a scam. They claimed the membership fees were clearly posted online, but it wasn't. You have to click "details" to see the hidden membership fee. Very frustrating when you have to call 5 times to cancel your membership and nobody wants to help.  

10/15/10

Name: Jennifer Pagels
Email Address: jlpagels2341@comcast.net
From: Richmond, Va
Name of the Delivering Florist :
My complaint : For my Best friend's birthday, I ordered the "perfect" arrangement pictured on BloomsToday's website.  Thank GOD, she e-mailed me a picture of what she actually received because it was NOT at all what I wanted her to get. Everything I ordered (from the arrangement to the vase and ribbon) was Different!  The only thing that was Familiar was the overall color of the flowers.  In disappointment, I called BloomsToday to express my frustration.  They offered to refund me $15.50.  A Full refund may require the florist to return to my Best friend's home to take the flowers back.  I only received $12.00 in return.
When I asked about the $3.50 difference, the rep told me it was either the $15.50 promised OR a certain percentage of the total.  That is the way I learned that BloomsToday does not stand by their word. 

The rude and aggressive way the so called "customer service" representatives spoke to me on the phone was also disturbing.  One rep told me that I could not get a refund on my BloomsReward program unless I was charged the $20.00 (50%) I saved initially on my order.  This did not make sense since I had paid for Two months worth.  I called her out on the Negative tone of voice she used and hope the call was In fact recorded for Quality Assurance.  Thanks to my persistance, the next rep I spoke to Agreed to refund the Second month's $9.99, which I Did appreciate (although it meant the first rep had lied). 
Needless to say, Next time I will choose a Different and Reputable florist to Give my business to.

10/14/10

Name: Yvonne Brooks
Email Address: candydn172@msn.com
From: Virginia
Name of the Delivering Florist :

I placed 2 orders on October 13, 2010. Both orders were to be delivered to my sister for her 60th birthday.  A hour after I paid for both orders, I received a voicemail stating that the Marquiata flower arrangement could not be made by any of the local florist in Michigan. Firstly customers should be notified of what items are not available in certain area's before payment is taken. I was extremely upset, because my sister was going to only receive one of her arrangements on her birthday, a 60th birthday is a pretty big mile stone. Customer Service stated that they would give me an additional 25 percent off of my order, I felt that 25% percent was not sufficient because this caused a great inconvience to me. However, I stated ok, I then decided to send the 4 dozen of roses. I was ensured that, I would be receiving my initial 20 percent military discount, and my additional 25 percent discount, along with no delivery charge. They stated that someone would call me back the evening of October 13, 2010 with the final payment amount. Unfortunately this did not occur, therefore I called back at approximately 7:00 am on October 14, 2010 and inquired about my final cost and what time will the delivery occur. I was told that the delivery would occur before 1:00 PM, because my sister would not be available in the afternoon. I also informed them that I wanted the 4 dozen roses to be all yellow with baby breaths. I stated if my request for all yellow can or can not be accomondated please call me back. I still at this time did not receive my final price from the represenitive.  At approximately 4:20 PM on October 14, 2010, I called the customer service department again and talked to a represenitive, who was very rude, I stated, at this point my order should be free, because of the terrible customer service I have received. She stated, I'm sorry,about the problelms, but I can offer any additonal discounts. I informed her of the Blooms Policey that states 100 percent Satisfaction guaranteed, and I would like her to forward me to a supervisor, at this point the phone went dead. I have never used a company that was so unprofessional and lacked customer service etiquette. Also on my original order that they didnt deliver on 13 October 2010, they state the refund for that order will take up to 5 days. There should be a immediate refunds of all nondeliverable products.

I believe my order should be free at the very least for my inconvience. 

10/11/10

Name: Vanita Robin Earnest
Email Address: earnest1455@charter.net
From: Georgia
Name of the Delivering Florist : not sure
This is the most frutrating experience I have ever had dealing with an online company. They offer a 50% discount just for ordering FOR THE FIRST TIME THROUGH THEIR COMPANY and then the next thing that happens is they tell you in order to get the 50% you would have had to join the REWARDS program after you call them about your charge card being charged 37.50+10.00, this is a scam,misleading and there is no actual discount what so ever. BE AWARE THIS IS NOT A TRUE DISCOUNT FOR BEING A FIRST TIME CUSTOMER. I AM A PRIVATE INVESTIGATOR AND THEY STILL INSISTED THAT THEY WERE IN THE RIGHT, RIP OFF ARTISTS BEWARE OF THIS COMPANY AND TELL EVERYONE! I HAVE BEEN DEALING WITH THIS SINCE MAY 2010.....GEEZ

09/29/10

Name: AC Larkin
Email Address: Alarkin82286@yahoo.com
From: Santa Fe, NM
Name of the Delivering Florist : Unknown
My complaint : I needed to order flowers for a funeral in another city that I wanted to attend but was unable to. I decdied to go through Blooms Today. I told them that I wanted a medium-sized sympathy bouquet with multi-colored flowers - something really colorful.  What was delivered was a really wilted small bouquet (if you can call it that) of dingy yellow flowers with brown baby's breath. What a huge disappointment!  When I phoned in the order, it was not made clear that the 50% off was only allowed if I joined their Blooms Reward progeam at $9.99 plus $9.99 monthly, plus a $14.99 service fee.  I ended up paying over $60.00 for that horrible floral arrangement.  Now, I'm trying to cancel this stupid so-called membership and have been unable to.  BLOOMS TODAY IS A TOTAL SCAM!

09/21/10

Name : susan ogden
Email Address: jrmcgag@gmail.com
From: riverside ca
Name of Delivering Florist: : unknown
My complaint : WARNING .....WARNING ... YOU DON'T WANT TO DEAL WITH WESLEY BERRY UNLESS you don't mind disappointing the receiver and wasting a great deal of $$  !!!!

Well ....COLOR ME STUPID!!  i based my choice of this florist because "Wesley Berry" sounded like a real professional group.  Obviously, i hadn't read the reviews. i ordered an arrangement very simple, very elegant ........ what was delivered (4 hours late was anything but ! ) -- i know, i really have nothing to complain about;  at least they delivered something!  But it was not simple and definitely not elegant! 

PLEASE, don't make the mistakes we others have made! Teach your mouse to jump right over anything related to Wesley Berry ...... yeah!! RED-LINE THEIR SITE!!  

i'd like all of us to get together and in essence "BLACK BALL" this site, vendor,etc.

anyone interested??  contact terrierx51@sbcglobal.net

09/20/10

Name: Felicia M.
Email Address: felicia@millertime2.com
From : New Jersey
Name of the Delivering Florist : DK
My complaint : I ordered from Blooms Today seeing that they offered 50% off items they displayed on their site. I was charged 9.99 a month for three months, as well as additional charges for my initial purchase. In reality I paid three times as much for the item. What a disgrace and their customer service rep. spoke to me with such disrespect and rudeness, as if I was the one who had the problem. I will never deal with them again, and caution others against it as well.  The same thing happened to my parents when they ordered from Blooms today.

09/20/10

Name : Richard M Story
Email Address: rixtory@gmail.com
From : Bethlehem
Name of the Delivering Florist : The Flower Boutique
My complaint : Googled Florists and Bloomstoday.com came up with a special for today at 50% off.  I decdied to go through them. It was not made clear that the 50% off was only allowed if you joined their BloomsReward progeam at $9.99 plus $9.99 monthly, plus also a $14.99 Service fee on the flowers.
I caught my credit card bill and am now disputing the charges.  these guys are a ripoff and PLEASE DO NOT DO BUSINESS WITH BLOOMSTODAY!!!!

09/14/10

Name: Tamara Elliott
Email Address: tlelliott19@gmail.com
From : Denver, CO
Name of the Delivering Florist : Veldkamps
My complaint : I was purchasing flowers for a funeral on 09/05/10, the total order was suppose to be $48.28 with a credit of $15.00 for a total amount that was to be billed $33.28, at the same time and a $9.99 membership fee, with the option to cancel membership by 09/18/10. The Denver Fire Department FCU visa card was charged 09/09/10 for the full amount $48.28 with no $15.00 credit, we called the 1-800-520-0573 Bloomstoday customer service number on 09/13/10 at 08:00 and was given another number 1-800-371-6048 number for Blooms Rewards, while having them BOTH ON THE LINE, one on the cell and one on the landline, both advised they could not help me with the $15.00 discount, Blooms today advised they had me registered for the discount on  the initial order (which I have the e-mail receipt) but Blooms Rewards claims they have no record of any flowers purchased, both customer service departments were one of the worst experiences I have encountered. They both ended up hanging up on the call, no solution was ever given and no refund has been credited to my account. I plan on filing a complaint with the BBB and the Attorney General's office as well as contesting the bill with Visa at the Denver Fire Dept.. I just had purchased flowers with FTD for a birthday had a great experience, the adveritising and deceptive ads for Bloomstoday, drew me into the web site.

09/13/10

Name: Gary Harvel
Email Address: ratzzz@comcast.net
From: Denver
Name of the Delivering Florist : DASSELS FLORIST GREENHOUSE P
My complaint : We ordered flowers & chocolates on Thurs 9/2/2010 for delivery on Sunday. They delivery was on time to a B&B we were staying at, however the flower arrangement though very full was also very wilted (I have pics) what a shame for a 25th anniversary that only comes around once and such an expensive arrangement. Also I was sucked into the 50% discount, but never recieved any information on how to use it.Upon calling the company, I foun a very,very rude operator that offered little assistance with an attitude and a coplaint website that doesn't exist (concerns&bloomstoday.com)We have used many online flower deliveries over that years and have always been more than happy with service and product. This one has to be losing customers at a rate unequaled. Will not call in again to complain as that was fruitless. We are interested in class action or maybe a group going to BBB.

09/11/10

Name: Barbara  Prothro
Email Address : bjp1955@msn.com
From: Longmont,Co.
Name of the Delivering Florist : Blooms Today
My complaint : This company runs a very misleading add. They do not give you 50% off. Their gimmick is to get you to join a company that has 2 for l dinning, movies. When i told the Customer Service Rep. I thought they were 50@ off she hatefuly replied "Yo don't get nothing free! If their add says 50@ off it should be that! I will never place an order with them. Barbara Prothro bjp1955@msn.com

09/09/10

Name: Lorraine Normand
Email Address: milo1929@comcast.net
From : Fl.
Name of the Delivering Florist :
Tell Your Story : I phoned this afternoon to cancel my membership twice,listened to the long recording both times on my cell phone ,i then called a diffent number, and the girl i spoke with was not very nice she wwas more interested in trying again to tell me about the coupons,i mentioned that i was calling to take advantage of the half price discount that had been offered to me when i placed this order onAug.23rd,she ended up talking over me and hung up,at this point we were both raising voices,I would like you to credit my acct.at this time,and the next time,I would prefer that your represenitive would learn to listen to the CUSTOMERS real concern,for the purpose of the call.Thank you,Lorraine Normand

09/08/10

Name: Mike Lucas
Email Address : sudscop@msn.com
Where are you from? : Utah
Name of the Delivering Florist :
My complaint : I thought I was getting this order for $30.95 Not only did the order cost $59.95 but unknown to me they also signed me up for some program called Blooms Rewards.  They charged my bank account monthly $9.95. Due to the amount each month was a small amount I didn't pay much attention until months later $9.95 X 6 months charges later.  I have called an cancelled this so called rewards package.  When I called to cancel I asked what rewards I was getting from my $80.00 worth of fees, their reply was the coupons I could print online. This is A BIG SCAM!!!!! Don't order flowers from Blooms.   I can't believe they are still in business with all the complaints made against them!

NOT A GOOD WAY TO DO BUSINESS AT ALL!

09/08/10

Name: Carrie Lee
Email Address: care_e27@yahoo.com
From: Georgia
Name of the Delivering Florist :
My complaint : I ordered flowers for my best friends birthday.. placed the order on sunday. monday was a holiday so I knew they wouldn't be sent same day. they still charged me for same day by 1:00pm! Tuesday comes and goes.. nothing. today is wed. I call them. "oh!, well, we called like 18 local florist and no one answered the phone." so I said then you still have my money send them today... "we will have to credit your card and reorder the flowers to do that."  So basically they wanted me to Pay them twice for flowers they never followed thru on and hope to get credited later!!! How does this even happen??? And my best friends thinks I forgot her birthday! This sucks soo bad. I will never ever use them again!

09/01/10

Name: marie tata
Name of the Delivering Florist :
blooms sux..customer service nasty  want to tell everyone never go to u crooks..orderd flowers for my daughters birthday.. was informed that they would arrive today...wed..0rdered at 1.30pm was reassured..no blems on the delivery..it would arrive today..birthday girl waiting and then called at 4.30 pm cant deliver..they will refund..so pissed birthday girl waiting for her flowers as well as these crooks take 41 wk to get money back into my account...nasty nasty nasty will tell everyone of my friends u guys wsux and will report u to florist bureau of complaints..u guys sux..thank u for ruining my granddaughters birthday..what goes around will come around...

09/01/10

Name: Anna
Email Address: aneczka81@hotmail.com
From: Detroit
Name of the Delivering Florist :
Tell Your Story : My husband wanted to surprise me and ordered flowers for our anniversary to be delivered to me at work, which he paid the extra fee for.  The flowers never arrived!  I checked my husband's email, and there it was - a cancellation notice for the order.  My husband was very upset as he wanted to surprise me and was let down.  I called customer service and when I told him how I feel about their level of service, his response was and I quote "Have a nice day"!?!?  He also got scammed into the $9.95 / month membership which he was unaware of, I will make sure to have this cancelled.  Rip off!!!

08/24/10

Name : Liz Glenn
Email Address: liz.glenn@ymail.com
From: Brentwood CA
Name of the Delivering Florist : Unknown
In November I ordered flowers to be sent to a friend who just had surgery. I thought I was getting this order for $29.95 Not only did the order cost $49.95 but unknown to me they also signed me up for some program called Blooms Rewards.  They charged my bank account monthly $9.95. Due to the amount each month was a small amount I didn't pay much attention until in July 7 months later and 7 $9.95 charges later.  I have called an cancelled this so called rewards package.  When I called to cancel I asked what rewards I was getting from my $80.00 worth of fees, their reply was the coupons I could print online. This is A BIG SCAM!!!!! Don't order flowers from Blooms.  I don't know what the flowers looked like that were delivered but from some of the things I have been reading I imagine they were'nt much to look at. I can't believe they are still in business with all the complaints made against them!

08/18/10

Name: Thomas mercure
Email Address: sammercure3@comcast.com
From: vermont
Name of the Delivering Florist : not sure at this time, but will contact them.
We ordered a basket of two plants white and yellow Perenials Rudbeckia for a friend who lost her daughter, and this was her daughters favorite plant. it not only a money issue, which I did pay 60.00 dollars for, they insted sent her a garden dish worth 34.99 which was a ivy plant and african violet, which was nice, but not even close to what I ordered, this is very upsetting to me because they set up a flower table at her funeral with her favorite flowers.  very upset with the company, and will never order from them again, this did happen also a few years ago but the change in flowers were equil value and as pretty as I ordered, this time we were very upset!!!!!!!!!!!!!!!!!

08/14/10

Name : Mardi L Parmenter
Email Address: nurmar74@yahoo.com
From: Friendswood, TX
Name of the Delivering Florist :
I ordered flowers for my cousin in Denver, Colorado, and they were not able to do the delivery the next day, as it states on the web site, and then I find that every month I get a bill on my Mastercard for 9.95 from this company, Blooms Reward, even after they said they would cancel!

08/02/10

Name: KH
Email Address : kbhills@comcast.net
Where are you from : Seattle Area
Name of the Delivering Florist : n/a
Very unethical marketing scam - misreprenting the 50% off as well as the $5 off when you sign up.
After reading all the posts, I am sorry to have ever given them my order. My hope is that the arrangement I was grossly overcharged for arrives in good condition to my family member who lost a loved one. Yuk! It's so dissapointing to be sending sympathy to people in need and taken advantage of. I will do my homework in the future. Luckily, I did not sign up for the "rewards" program. It's just another elaborate and misleading scam to take advantage of innocent victims. 

07/27/10

Name: Dale
Email Address : daleangel@hotmail.com
From: UK
Name of the Delivering Florist : Florest Henderson (if they exist?)
Ordered flowers (of course) for same day delivery. Straight forward no add ons from their website. A site which turns from "Florist Henderson" to "Bloomstoday" before you very eyes! 3 hours later when it was too late to arrange an alternative florist they emailed me to say they can't deliver and I will get a full refund in 5-7 days. They take the money instantly but cant refund it instantly huh? The irritating thing is they come up on google maps wherever you want a florist. Pro scam job or what! What I hate is the fact that flowers are a product aimed at bringing comfort and joy and these ******s are not only ripping people off which is bad enough but they bring misery to people and their loved ones! It is the worst kind of scam!  

07/27/10

Name: nellis
Email Address: nellis2908@aol.com
From: Chicago
Name of the Delivering Florist :
The tack on prices doubled the amount originally stated. Fortunately, I did not submit the order but I suggest a class action suit for those that have been taken.

07/13/10

Name: Jey Hall
Email Address :
From: New York
Name of the Delivering Florist :
Bloosms today is a rip off company.  they don't stand by their word and don't guarantee your money back.  I don't suggest Blooms today to anyone. They are very rude and unprofessional as well  

06/27/10

06/25/10

Name: Delphine Carter
Email Address : delphine1@charter.net
From : Alabama
They sign you up for a rewards program that drafts the credit card you used monthly for $9.95. When you finally realize what is being done they say you had 14 days to cancel this program and you can not get your money credited.  They are extremely ugly on the phone. Probably because they received complaints by the minute!

06/16/10

Name : Brad Austin Averitt
Email Address: Brada@motorcarsfinancial.com
From: Dallas, TX
Name of the Delivering Florist :
This is a scasm, beware they give you the sense of a one time charge and before you know it, you have 12 months worth of 9.95 monthly charges to belong to their worthless crap disount plan. I now have unauthurised member fee chargess and my anitial purchase without the discount was 39.00.

I now have 150+ dollars in a 39.00 over priced flower arrangement from one year ago.

06/14/10

Name : Susan Manger
Email Address : susanmanger@att.net
From: El Dorado Hills (Sacramento Area)
Name of the Delivering Florist :
I am at a loss for words on my disappointment in their service and the arrangements I made for my Mom on Mother's Day. Knowing that Mothers Day was Sunday, May 9th and most likely a very busy delivery day in the floral industry I purposely arranged for the flowers to arrive on the Saturday prior, this did not happen, in fact they arrived at 9:30PM on Sunday, Mothers Day. First this is not what I requested, second I consider Mother's Day pretty much over that late in the evening. You can imagine how my mom felt thinking I forgot about her, especially since I was half way around the world in the Virgin Islands at the time.
Now to the quality of the floral arrangement. Very small arrangement, not what I would expect for $57.73. The flora list whom they contracted with resides over 30 miles away, during the day their truck broke down and from what I heard they had to redo the arrangements which would explain the late delivery, yet it was suppose to be delivered the day before. From what my mother stated, the arrangement was just a few wild flowers and 3 roses. This is unacceptable.

06/10/10

Name : Agnes Ousley
Email Address : agnes_ousley@yahoo.com
From : Pinckney,MI
Name of the Delivering Florist :
Tell Your Story : I ordered flowers and you were supposed to take $63.28 for the flowers and $9.99 for the membership but you took out $9.99 and $100.77 out of my checking account which left me with $37.00 less in my account and then you tell me I get that back in 24-48 hours. this is not made clear when I ordered the flowers. I think this is very poor business ethics and poor customer service.

06/08/10

Name : wendy
Email Address : wchao@twcny.rr.com

From : syracuse, ny

I purchased flowers w/50% off total 32.98 and was than charged full price 54.98 + 9.99, when I cancelled because of the over charge I was told I need to cancel the reward membership for 9.99 a month wtf? So I call and cancel then they tell me I will loose discount I think if I canceled the order what difference does it make, than I check my bank account and now I got a charge for 17.99 almost $80.00 in charges and no flowers delivered yet and my receipt clearly says 32.98 as authorized what a SCAM!!!!I had to dispute the charges with my bank don't buy from here they could careless about customers its all a scam! 

06/06/10

Name: Peter
Email Address: peter.roske@yahoo.com
From: Concord, CA
Name of the Delivering Florist : My Flower Shop, San Francisco
My wife spent over an hour on the phone at 9:00pm ordering 2 sets of flowers to be sent to a funeral home in San Francisco 2 days later. She was told a manager would call her the following morning to confirm the after hours order. No one called back, so my wife called again. One order had been processed, and they had no record of another order.
They would not apologize for their screw-up. In fact, it took about 40 minutes of verbal tennis for them to admit it was their mistake and they then offered to take the order again at the regular price of course, no discount for our inconvenience. My wife declined the offer.
We arrive at the funeral home to see the "Basket Full of Daisies" advertised on their web-site for $34.99 + fees + .... It looked like a $5 tub of flowers from the supermarket. How can they stay in business? They should be shut down by the Attorney General! there are Federal Laws about this kind of Interstate mail fraud! I can smell a class action law suit.

06/02/10

Name : Rebecca
Email Address: scgmcck503@netzero.com
From : Hartsville, SC
Name of the Delivering Florist :
I, along with several other co-workers collected money and ordered a classic peace lilly for a friend of ours that lost her grandfather and sister-in-law within 48 hours. I used bloomstoday.com because it was recommended from the online newspaper column as a good service. Needlesstosay, after spending almost $60 on the arrangement, it was never delivered. I was embarrassed and mad at the same time. To make it up to me, bloomstoday.com sent me a $10 coupon. Also, I will be cancelling my monthly membership but have to wait at least 14 days before you can do that. What a sham!!!

05/29/10

Name: zach
Email Address: zach9876@hotmail.com
From: Houston
Name of the Delivering Florist :
Tell Your Story : THESE GUYS ARE A COMPLETE SCAM.  I ORDERED FLOWERS FOR MY MOTHEER.  FLOWERS WERE NEVER DELIVERED.  MY CREDIT CARD WAS CHARGED.  I HAD TO CALL SEVERAL TIMES TO HAVE MY CREDIT CARD REFUNDED.  THEN THEY AUTO-ENROLLED ME IN A $10 PER MOTH PROGRAM. SEVERAL CALLS TO THIER RUDE CUSTOMER SERVICE AND MY CREDIT CARD COMPNAY RECTIFIED THE SITUATION.  COMPLETE SCAM.

05/24/10

Name : Jordan Dawn
Email Address: jordangail@mitchelltelecom.net
From: Mitchell, SD
Name of the Delivering Florist :
We did not did not hear back from you per your Mother's Day fiasco. Please unsubscribe us on all your email and paper mailings immediately.  Thank you.  Jordan & Gail Dawn 

Greetings!
We ordered flowers on Friday, May 7th, speaking with Anna.  Our order confirmation number is: 96328610
Needless to say, it is very disappointing to Mom and my brothers who were depending on this order as well.  This is the first non-delivery of flowers since I have ordered them in 1972.
After waiting some time on hold, I spoke with Lorraine about 8:20 am this morning, and she proceeded to say that according to her records, the flowers were delivered at 3:30 pm Sunday.  I spoke with Mom last night about 7 pm her time, and she had not received them then. Perhaps a wrong address, or whatever.  We did ask for them to be delivered on Saturday, but an early Sunday delivery would have been reasonable, Sunday afternoon stretching it. 
Lorraine proceeded to give us a discount on a reorder this week, confirmation number: 96331200, but the whole point is to receive an order of this nature on a designated day, and that is your job as a florist company.  You need to find out what your delivery people are doing and get your troops in line or change personnel.  We feel that with your 100 percent guarantee that you should step forward and give us a reorder as a complementary gesture to retain us as a customer rather than charging us a slightly reduced rate as Lorraine has done.  In fact, the proper handling of this would be to send the order for free and include an apology to Mom.
Sincerely, Jordan Dawn  

05/19/10

Name : Tony
Email Address : truck108@gmail.com
From : NYC
Name of the Delivering Florist : Bloomstoday.com
I ordered 5 flower arrangements in one order from bloomstoday.com and have been charged 5 times now $49.75(9.95 times 5)a month for some rewards program I never heard of. I didn't check my statement until this month. I am so mad. Once I called, I was told that I should have read all the fine print. The women, who took my call, named Catherine, was condescending in her manner and acted as if I was undedicated. I was told that I would not be refunded - from their SCAM!!
What can I do about it? Any suggestions out there? This has to be a scam.

Thank you.

Tony

05/11/10

Name: Paul Morgan
Email Address : yourbiggestfanus@yahoo.com
From : knoxville, tn
Name of the Delivering Florist :

Fell for the same scam. Now we need to cancel the "rewards" or get charged more money. THERE ARE NO SAVINGS WITH THIS COMPANY. THEY ARE DEFINITELY A HASTLE TO DO BUSINESS WITH AND POTENTIALLY 2 TO 3 TIMES THE COST OR MORE REPUTABLE COMPANIES.

BBB Gives Florist an "F" Rating
Reported by: John Matarese
Email: jmatarese@wcpo.com
Last Update: 5/06 6:03 pm

. (Full BBB Review
Reported by: John Matarese

Many of us are planning to buy Mom flowers for Mothers Day.  Or we may be sending flowers in the coming months for a birthday or other occasion.

But before you place your order, we have a warning from the Better Business Bureau about one online florist.

The BBB has more than 150 complaints about a floral website called Blooms Today, also known as Flowers Today.

Why so Many Complaints?

Most complaints do not concern the quality of flowers. Online reviews say the flowers are arranged by local florists, and generally are very good.

Rather, most complaints concern Bloom's Today's 50% discount program.  The site often offers you a 50% discount on your purchase, if you click on a box.

But online complaint boards and forums are filled with complaints that point out if you say "yes" to the discount (a natural response), you inadvertently join a rewards club that costs $10 a month, or $120 dollars a year.

So the BBB of Washington, DC gives Blooms Today (aka Flowers Today) an F rating.

As always, don't waste your money.  I'm John Matarese.

05/10/10

Name : afsw
Email Address (optional) : countitalljoy10@yahoo.com
From : chicago
Name of the Delivering Florist : local florist
Order a gift basket for my mother for Mother's Day, the basket was 90.00 which was suppose to be half price. Bloomstoday did not have the basket delivered to my mother, they claim that they could not find a local florist to make the basket, however they did not have enough professional ethics to contact me so that I could have ordered from another florist. The B**)(* that took my order and her whole family can go to H(*( for not making sure that my mother got a mother's day gift. The Hell with Bloomstoday

05/10/10

Name : afsw
Email Address : countitalljoy10@yahoo.com
From : chicago
Name of the Delivering Florist : they would not tell me
First you better be glad that you told me not to use profanity because I truely was. Everyone I talked to today I talked about them and their moma (b^*(&^).
Bloomstoday took my order on Friday May 7th 2010.
Needless to say on Mother's Day my mother did not get her gift basket that I paid 90.00 for. If ever I have be angry this is the prime case for anger.
They did not answer the phone Saturday or Sunday,I have to wait until Monday to talk to someone and did I talk everybodies Moma was a B(*&)( to me.

05/09/10

Name : Chris Dowd
Email Address  : carsinc69@hotmail.com
From : California
Name of the Delivering Florist : Blooms today, Stuart Florida
Tell Your Story : I ordered flowers for my mother on mothers day 5-10-2010, After giving my credit card information I was assured that the dollar amount I agreed to was to be processed, how ever when I looked at my bank statement I noticed I was over charged $25, this includes an on going monthly charge of $9.95. I want to warn everyone not to shop here, this is an absolute SCAM!! They have no customer service available and now I need to call Monday AND SEE if I can possibly get my money back and cancel order, here is the other kicker they have this 100% money back guarantee? Now I ordered flowers locally in Stuart,Florida from Bloomstoday.com and apparently I should be able to receive a 100% refund because my order was not same day delivery or shipped. I am on a limited income and every dollar counts, if I do not receive a full refund I will continue to inform other online shoppers from going through this horrible experience thus far. The further I look into this company the more bad reviews I tend to see.I just do not get why you have to scam people especially on "Mothers Day" you should be ashamed of your bad business practices!!!!!!!!!!!!!!!!    

05/07/10

Name (can be just your first name) : bonnie bartlett
Email Address (optional) : bonniesunflower@verizon.net
Where are you from? : Frederick, MD
Name of the Delivering Florist :
Tell Your Story : I am charged 9.95/month without signing up for a program.

05/07/10

Name (can be just your first name) : Regina B
Email Address (optional) :
Where are you from? : Florida
Name of the Delivering Florist :
Tell Your Story : Just tried to order Mothers day flowers, thought if i gave my email I would get the 50% off, they also charged me for a membership that i didnt approve. Wording is misleading, I called and canceled order and rewards right away. Phone rep was nasty and started to argue with me after i expressed what a scam this was.
BEWARE

05/02/10

Name: Laura N
From: New Jersey
Name of the Delivering Florist : Blooms Today
Overcharged me double the price of flowers plus added a rewards program charge for 9.95 that I did not authorize ether of these transactions and contacted my bank, who had my back. Scam alert, for sure.

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04/28/10

Name : Martin Lloyd

Email : techarmotc70@yahoo.com
From: Killeen Texas
Name of the Delivering Florist : N/A
Tell Your Story : I ordered flowers from bloomstoday.com and spent the extra money for guaranteed before 1:00 delivery next day. Today I get a call at 12:00 and a message to call back because a truck broke down and would not be able to deliver my flowers. I called back at 12:20 and was informed my order was cancelled. I was informed that they could deliver later today if that was okay with me. I told them that was fine. My flowers were still not delivered because of this reason. They wanted to charge my card again but the refund from the cancellation would not be posted back on my card for 5 to 7 business days.Because of this issue, I did not have enough on my card. So, not only do I have to wait to get my money back,,I still did not get to have my flowers ordered again, nor delivered to a special person for her birthday. Its one thing to be deployed 1200 miles from her with the ARMY and not able to be there,,but couldnt even send her flowers. I trusted this company and got burned. I will never use this company again and I will spread my issues all over the internet and word of mouth as well

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04/03/10

Name: petra
Email: petranye@yahoo.com
From : medford OR
Name of the Delivering Florist : blooms today, online
So i was GOING to order a massive boquet, and saw the "50% off if you sign up for this newsletter" crap, i clicked on it but i never finished my order, i just exited out cause i changed my mind (horribly expensive) to avoid any fees with the "blooms rewards" (ive heard nothing but horrible things...) i tried calling them to make sure they wouldnt charge me. btu oh my- THEYR'E CLOSED. how convienent. i had to change my credit card number to avoid this scam from charging my account. i hate these bastards

12/08/09

Name : Oney Rio
Email : vbcoach@peoplepc.com
From : Texas

I ordered flowers for a funeral.  I was asked to get a discount I would sign up for email ads.  I was not aware it would cost 10.00 a month--What do I actually get for the $10.00 ?  Big rip-off how do I opt out?

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11/14/09

Name: Winnie
Email: massagebywinnie@hotmail.com
From: WA

It did delivered but charges additional $9.95 monthly

I checked my order confirmation for flowers to a funeral in June 2009 that I have never subscribed their additional services nor products. They charge me $9.95 monthly. I emailed to Bloomstoday.com and awaiting for reply since they have NO weekends answering service. It seems like a big scam to consumer

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