09/01/10
Name: marie tata
Name of the Delivering Florist :
blooms sux..customer service nasty want to tell everyone never go to u
crooks..orderd flowers for my daughters birthday.. was informed that they would
arrive today...wed..0rdered at 1.30pm was reassured..no blems on the
delivery..it would arrive today..birthday girl waiting and then called at 4.30
pm cant deliver..they will refund..so pissed birthday girl waiting for her
flowers as well as these crooks take 41 wk to get money back into my
account...nasty nasty nasty will tell everyone of my friends u guys wsux and
will report u to florist bureau of complaints..u guys sux..thank u for ruining
my granddaughters birthday..what goes around will come around...
09/01/10
Name: Anna
Email Address:
aneczka81@hotmail.com
From: Detroit
Name of the Delivering Florist :
Tell Your Story : My
husband wanted to surprise me and ordered flowers for our anniversary to be
delivered to me at work, which he paid the extra fee for. The flowers never
arrived! I checked my husband's email, and there it was - a cancellation notice
for the order. My husband was very upset as he wanted to surprise me and was
let down. I called customer service and when I told him how I feel about their
level of service, his response was and I quote "Have a nice day"!?!? He also
got scammed into the $9.95 / month membership which he was unaware of, I will
make sure to have this cancelled. Rip off!!!
08/24/10
Name : Liz Glenn
Email Address:
liz.glenn@ymail.com
From: Brentwood CA
Name of the Delivering Florist : Unknown
In November I ordered flowers to be sent to a friend who just had surgery. I
thought I was getting this order for $29.95 Not only did the order cost $49.95
but unknown to me they also signed me up for some program called Blooms
Rewards. They charged my bank account monthly $9.95. Due to the amount each
month was a small amount I didn't pay much attention until in July 7 months
later and 7 $9.95 charges later. I have called an cancelled this so called
rewards package. When I called to cancel I asked what rewards I was getting
from my $80.00 worth of fees, their reply was the coupons I could print online.
This is A BIG SCAM!!!!! Don't order flowers from Blooms. I don't know what the
flowers looked like that were delivered but from some of the things I have been
reading I imagine they were'nt much to look at. I can't believe they are still
in business with all the complaints made against them!
08/18/10
Name: Thomas mercure
Email Address:
sammercure3@comcast.com
From: vermont
Name of the Delivering Florist : not sure at this
time, but will contact them.
We ordered a basket of two
plants white and yellow Perenials Rudbeckia for a friend who lost her daughter,
and this was her daughters favorite plant. it not only a money issue, which I
did pay 60.00 dollars for, they insted sent her a garden dish worth 34.99 which
was a ivy plant and african violet, which was nice, but not even close to what I
ordered, this is very upsetting to me because they set up a flower table at her
funeral with her favorite flowers. very upset with the company, and will never
order from them again, this did happen also a few years ago but the change in
flowers were equil value and as pretty as I ordered, this time we were very
upset!!!!!!!!!!!!!!!!!
08/14/10
Name : Mardi L Parmenter
Email Address:
nurmar74@yahoo.com
From: Friendswood, TX
Name of the Delivering Florist :
I ordered flowers for my cousin in Denver, Colorado, and they were
not able to do the delivery the next day, as it states on the web site, and then
I find that every month I get a bill on my Mastercard for 9.95 from this
company, Blooms Reward, even after they said they would cancel!
08/02/10
Name: KH
Email Address :
kbhills@comcast.net
Where are you from : Seattle Area
Name of the Delivering Florist : n/a
Very
unethical marketing scam - misreprenting the 50% off as well as the $5 off when
you sign up.
After reading all the posts, I am sorry to have ever given them
my order. My hope is that the arrangement I was grossly overcharged for arrives
in good condition to my family member who lost a loved one. Yuk! It's so
dissapointing to be sending sympathy to people in need and taken advantage of. I
will do my homework in the future. Luckily, I did not sign up for the "rewards"
program. It's just another elaborate and misleading scam to take advantage of
innocent victims.
07/27/10
Name: Dale
Email Address :
daleangel@hotmail.com
From: UK
Name of the Delivering Florist : Florest Henderson (if they
exist?)
Ordered flowers (of course) for same day delivery.
Straight forward no add ons from their website. A site which turns from "Florist
Henderson" to "Bloomstoday" before you very eyes! 3 hours later when it was too
late to arrange an alternative florist they emailed me to say they can't deliver
and I will get a full refund in 5-7 days. They take the money instantly but cant
refund it instantly huh? The irritating thing is they come up on google maps
wherever you want a florist. Pro scam job or what! What I hate is the fact that
flowers are a product aimed at bringing comfort and joy and these ******s are
not only ripping people off which is bad enough but they bring misery to people
and their loved ones! It is the worst kind of scam!
07/27/10
Name: nellis
Email Address:
nellis2908@aol.com
From:
Chicago
Name of the Delivering Florist :
The tack on
prices doubled the amount originally stated. Fortunately, I did not submit the
order but I suggest a class action suit for those that have been taken.
07/13/10
Name: Jey Hall
Email Address :
From: New York
Name of the Delivering Florist :
Bloosms today is a rip off company. they don't stand by their word
and don't guarantee your money back. I don't suggest Blooms today to anyone.
They are very rude and unprofessional as well
06/27/10
Name: Lee Smith
Email Address: smartshopper@live.com
From: FLORIDA
Name of the Delivering Florist : not sure..
A friend's mother passed away, and I went on the memorial website and
while on it saw the ad for blooms today.. clicked on the site, found they had a
peace lily plant that was $39.99 and now marked down to $19.99... I figured this
would be great to send and at a good price. I also had located a coupon to get
20% off.. I used the coupon.. the page showed $37.73 yet when the fee got
processed through my paypal, it was $57.73.. I was like, whoa? where's the
coupon.. so I called BloomsToday and the customer service rep said .. oh, dont
worry, that will be refunded to you. Okay.. well, the flowers were delivered...
however, in the interim bloomstoday went in and did an ADDITIONAL charge of
$9.99.. never got the refund.. so a $19.99 purchase has now turned out to cost
me $87.72.. you bet your sweet petunias, I am going to be on the phone when
their dang office opens tomorrow.. and if I do not get this PROBLEM resolved I
will be filing a complaint! I cannot believe I have been charged an additional
$50 from these people!!!!!!!!!!!!
06/25/10
Name: Delphine Carter
Email Address :
delphine1@charter.net
From : Alabama
They sign you up for a rewards program that drafts the credit card you used
monthly for $9.95. When you finally realize what is being done they say you had
14 days to cancel this program and you can not get your money credited. They
are extremely ugly on the phone. Probably because they received complaints by
the minute!
06/16/10
Name : Brad Austin Averitt
Email Address:
Brada@motorcarsfinancial.com
From: Dallas, TX
Name of the Delivering Florist :
This is a scasm, beware they give you the sense of a one time charge and
before you know it, you have 12 months worth of 9.95 monthly charges to belong
to their worthless crap disount plan. I now have unauthurised member fee
chargess and my anitial purchase without the discount was 39.00.
I now
have 150+ dollars in a 39.00 over priced flower arrangement from one year
ago.
06/14/10
Name : Susan Manger
Email Address :
susanmanger@att.net
From: El Dorado Hills (Sacramento Area)
Name of the Delivering Florist :
I am at a loss for words on my disappointment in their
service and the arrangements I made for my Mom on Mother's Day. Knowing that
Mothers Day was Sunday, May 9th and most likely a very busy delivery day in the
floral industry I purposely arranged for the flowers to arrive on the Saturday
prior, this did not happen, in fact they arrived at 9:30PM on Sunday, Mothers
Day. First this is not what I requested, second I consider Mother's Day pretty
much over that late in the evening. You can imagine how my mom felt thinking I
forgot about her, especially since I was half way around the world in the Virgin
Islands at the time.
Now to the quality of the floral arrangement. Very small
arrangement, not what I would expect for $57.73. The flora list whom they
contracted with resides over 30 miles away, during the day their truck broke
down and from what I heard they had to redo the arrangements which would explain
the late delivery, yet it was suppose to be delivered the day before. From what
my mother stated, the arrangement was just a few wild flowers and 3 roses. This
is unacceptable.
06/10/10
Name : Agnes Ousley
Email Address :
agnes_ousley@yahoo.com
From : Pinckney,MI
Name of the Delivering Florist :
Tell Your Story
: I ordered flowers and you were supposed to take $63.28 for the flowers and
$9.99 for the membership but you took out $9.99 and $100.77 out of my checking
account which left me with $37.00 less in my account and then you tell me I get
that back in 24-48 hours. this is not made clear when I ordered the flowers. I
think this is very poor business ethics and poor customer service.
06/08/10
From :
syracuse, ny
I
purchased flowers w/50% off total 32.98 and was than charged full price 54.98 +
9.99, when I cancelled because of the over charge I was told I need to cancel
the reward membership for 9.99 a month wtf? So I call and cancel then they tell
me I will loose discount I think if I canceled the order what difference does it
make, than I check my bank account and now I got a charge for 17.99 almost
$80.00 in charges and no flowers delivered yet and my receipt clearly says 32.98
as authorized what a SCAM!!!!I had to dispute the charges with my bank don't buy
from here they could careless about customers its all a scam!
06/06/10
Name: Peter
Email Address:
peter.roske@yahoo.com
From: Concord, CA
Name of the Delivering Florist : My Flower Shop, San
Francisco
My wife spent over an hour on the phone at 9:00pm
ordering 2 sets of flowers to be sent to a funeral home in San Francisco 2 days
later. She was told a manager would call her the following morning to confirm
the after hours order. No one called back, so my wife called again. One order
had been processed, and they had no record of another order.
They would not
apologize for their screw-up. In fact, it took about 40 minutes of verbal tennis
for them to admit it was their mistake and they then offered to take the order
again at the regular price of course, no discount for our inconvenience. My wife
declined the offer.
We arrive at the funeral home to see the "Basket Full of
Daisies" advertised on their web-site for $34.99 + fees + .... It looked like a
$5 tub of flowers from the supermarket. How can they stay in business? They
should be shut down by the Attorney General! there are Federal Laws about this
kind of Interstate mail fraud! I can smell a class action law suit.
06/02/10
Name : Rebecca
Email Address:
scgmcck503@netzero.com
From : Hartsville, SC
Name of the Delivering Florist :
I, along with several other co-workers collected money and ordered a classic
peace lilly for a friend of ours that lost her grandfather and sister-in-law
within 48 hours. I used bloomstoday.com because it was recommended from the
online newspaper column as a good service. Needlesstosay, after spending almost
$60 on the arrangement, it was never delivered. I was embarrassed and mad at the
same time. To make it up to me, bloomstoday.com sent me a $10 coupon. Also, I
will be cancelling my monthly membership but have to wait at least 14 days
before you can do that. What a sham!!!
05/29/10
Name: zach
Email Address:
zach9876@hotmail.com
From: Houston
Name of the Delivering Florist :
Tell Your Story : THESE
GUYS ARE A COMPLETE SCAM. I ORDERED FLOWERS FOR MY MOTHEER. FLOWERS WERE NEVER
DELIVERED. MY CREDIT CARD WAS CHARGED. I HAD TO CALL SEVERAL TIMES TO HAVE MY
CREDIT CARD REFUNDED. THEN THEY AUTO-ENROLLED ME IN A $10 PER MOTH PROGRAM.
SEVERAL CALLS TO THIER RUDE CUSTOMER SERVICE AND MY CREDIT CARD COMPNAY
RECTIFIED THE SITUATION. COMPLETE SCAM.
05/24/10
Name : Jordan Dawn
Email Address:
jordangail@mitchelltelecom.net
From: Mitchell, SD
Name of the Delivering Florist :
We did not did not hear back from you per your Mother's Day fiasco.
Please unsubscribe us on all your email and paper mailings immediately. Thank
you. Jordan & Gail Dawn
Greetings!
We ordered
flowers on Friday, May 7th, speaking with Anna. Our order confirmation number
is: 96328610
Needless to say, it is very disappointing to Mom and my brothers
who were depending on this order as well. This is the first non-delivery of
flowers since I have ordered them in 1972.
After waiting some time on hold, I
spoke with Lorraine about 8:20 am this morning, and she proceeded to say that
according to her records, the flowers were delivered at 3:30 pm Sunday. I spoke
with Mom last night about 7 pm her time, and she had not received them then.
Perhaps a wrong address, or whatever. We did ask for them to be delivered on
Saturday, but an early Sunday delivery would have been reasonable, Sunday
afternoon stretching it.
Lorraine proceeded to give us a discount on a
reorder this week, confirmation number: 96331200, but the whole point is to
receive an order of this nature on a designated day, and that is your job as a
florist company. You need to find out what your delivery people are doing and
get your troops in line or change personnel. We feel that with your 100 percent
guarantee that you should step forward and give us a reorder as a complementary
gesture to retain us as a customer rather than charging us a slightly reduced
rate as Lorraine has done. In fact, the proper handling of this would be to
send the order for free and include an apology to Mom.
Sincerely, Jordan Dawn
05/19/10
Name : Tony
Email Address :
truck108@gmail.com
From :
NYC
Name of the Delivering Florist : Bloomstoday.com
I
ordered 5 flower arrangements in one order from bloomstoday.com and have been
charged 5 times now $49.75(9.95 times 5)a month for some rewards program I never
heard of. I didn't check my statement until this month. I am so mad. Once I
called, I was told that I should have read all the fine print. The women, who
took my call, named Catherine, was condescending in her manner and acted as if I
was undedicated. I was told that I would not be refunded - from their
SCAM!!
What can I do about it? Any suggestions out there? This has to be a
scam.
Thank you.
Tony
05/11/10
Fell for the same scam. Now we need to cancel the "rewards" or get
charged more money. THERE ARE NO SAVINGS WITH THIS COMPANY. THEY ARE DEFINITELY
A HASTLE TO DO BUSINESS WITH AND POTENTIALLY 2 TO 3 TIMES THE COST OR MORE
REPUTABLE COMPANIES.
BBB Gives Florist an "F" Rating
Reported by:
John Matarese
Email:
jmatarese@wcpo.com
Last Update: 5/06
6:03 pm
. (Full BBB Review
Reported by: John Matarese
Many of
us are planning to buy Mom flowers for Mothers Day. Or we may be sending
flowers in the coming months for a birthday or other occasion.
But before
you place your order, we have a warning from the Better Business Bureau about
one online florist.
The BBB has more than 150 complaints about a floral
website called Blooms Today, also known as Flowers Today.
Why so Many
Complaints?
Most complaints do not concern the quality of flowers.
Online reviews say the flowers are arranged by local florists, and generally are
very good.
Rather, most complaints concern Bloom's Today's 50% discount
program. The site often offers you a 50% discount on your purchase, if you
click on a box.
But online complaint boards and forums are filled with
complaints that point out if you say "yes" to the discount (a natural response),
you inadvertently join a rewards club that costs $10 a month, or $120 dollars a
year.
So the BBB of Washington, DC gives Blooms Today (aka Flowers Today)
an F rating.
As always, don't waste your money. I'm John Matarese.
05/10/10
Name : afsw
Email Address (optional) :
countitalljoy10@yahoo.com
From : chicago
Name of the Delivering Florist : local
florist
Order a gift basket for my mother for Mother's Day,
the basket was 90.00 which was suppose to be half price. Bloomstoday did not
have the basket delivered to my mother, they claim that they could not find a
local florist to make the basket, however they did not have enough professional
ethics to contact me so that I could have ordered from another florist. The
B**)(* that took my order and her whole family can go to H(*( for not making
sure that my mother got a mother's day gift. The Hell with Bloomstoday
05/10/10
Name : afsw
Email Address :
countitalljoy10@yahoo.com
From : chicago
Name of the Delivering Florist : they would not tell
me
First you better be glad that you told me not to use
profanity because I truely was. Everyone I talked to today I talked about them
and their moma (b^*(&^).
Bloomstoday took my order on Friday May 7th
2010.
Needless to say on Mother's Day my mother did not get her gift basket
that I paid 90.00 for. If ever I have be angry this is the prime case for
anger.
They did not answer the phone Saturday or Sunday,I have to wait until
Monday to talk to someone and did I talk everybodies Moma was a B(*&)( to
me.
05/09/10
Name : Chris Dowd
Email Address :
carsinc69@hotmail.com
From : California
Name of the Delivering Florist : Blooms today, Stuart
Florida
Tell Your Story : I ordered flowers for my mother on mothers day
5-10-2010, After giving my credit card information I was assured that the dollar
amount I agreed to was to be processed, how ever when I looked at my bank
statement I noticed I was over charged $25, this includes an on going monthly
charge of $9.95. I want to warn everyone not to shop here, this is an absolute
SCAM!! They have no customer service available and now I need to call Monday AND
SEE if I can possibly get my money back and cancel order, here is the other
kicker they have this 100% money back guarantee? Now I ordered flowers locally
in Stuart,Florida from Bloomstoday.com and apparently I should be able to
receive a 100% refund because my order was not same day delivery or shipped. I
am on a limited income and every dollar counts, if I do not receive a full
refund I will continue to inform other online shoppers from going through this
horrible experience thus far. The further I look into this company the more bad
reviews I tend to see.I just do not get why you have to scam people especially
on "Mothers Day" you should be ashamed of your bad business
practices!!!!!!!!!!!!!!!!
05/07/10
Name (can be just your first name) : bonnie bartlett
Email Address (optional)
:
bonniesunflower@verizon.net
Where
are you from? : Frederick, MD
Name of the Delivering Florist :
Tell Your
Story : I am charged 9.95/month without signing up for a program.
05/07/10
Name (can be just your first name) : Regina B
Email Address (optional) :
Where are you from? : Florida
Name of the Delivering Florist :
Tell
Your Story : Just tried to order Mothers day flowers, thought if i gave my email
I would get the 50% off, they also charged me for a membership that i didnt
approve. Wording is misleading, I called and canceled order and rewards right
away. Phone rep was nasty and started to argue with me after i expressed what a
scam this was.
BEWARE
05/02/10
Name: Laura N
From: New Jersey
Name of the Delivering Florist : Blooms
Today
Overcharged me double the price of flowers plus added
a rewards program charge for 9.95 that I did not authorize ether of these
transactions and contacted my bank, who had my back. Scam alert, for sure.
-------------------
04/28/10
Name : Martin Lloyd
Email :
techarmotc70@yahoo.com
From: Killeen Texas
Name of the Delivering Florist : N/A
Tell Your
Story : I ordered flowers from bloomstoday.com and spent the extra money for
guaranteed before 1:00 delivery next day. Today I get a call at 12:00 and a
message to call back because a truck broke down and would not be able to deliver
my flowers. I called back at 12:20 and was informed my order was cancelled. I
was informed that they could deliver later today if that was okay with me. I
told them that was fine. My flowers were still not delivered because of this
reason. They wanted to charge my card again but the refund from the cancellation
would not be posted back on my card for 5 to 7 business days.Because of this
issue, I did not have enough on my card. So, not only do I have to wait to get
my money back,,I still did not get to have my flowers ordered again, nor
delivered to a special person for her birthday. Its one thing to be deployed
1200 miles from her with the ARMY and not able to be there,,but couldnt even
send her flowers. I trusted this company and got burned. I will never use this
company again and I will spread my issues all over the internet and word of
mouth as well
-----------
04/03/10
Name: petra
Email:
petranye@yahoo.com
From :
medford OR
Name of the Delivering Florist : blooms today, online
So i was GOING to order a massive boquet, and saw the "50% off if you
sign up for this newsletter" crap, i clicked on it but i never finished my
order, i just exited out cause i changed my mind (horribly expensive) to avoid
any fees with the "blooms rewards" (ive heard nothing but horrible things...) i
tried calling them to make sure they wouldnt charge me. btu oh my- THEYR'E
CLOSED. how convienent. i had to change my credit card number to avoid this scam
from charging my account. i hate these bastards
12/08/09
Name : Oney Rio
Email :
vbcoach@peoplepc.com
From : Texas
I
ordered flowers for a funeral. I was asked to get a discount I would sign up
for email ads. I was not aware it would cost 10.00 a month--What do I actually
get for the $10.00 ? Big rip-off how do I opt out?
----------------------
11/14/09
It did delivered but
charges additional $9.95 monthly
I checked my order
confirmation for flowers to a funeral in June 2009 that I have never subscribed
their additional services nor products. They charge me $9.95 monthly. I emailed
to Bloomstoday.com and awaiting for reply since they have NO weekends answering
service. It seems like a big scam to consumer
------------------
10/05/09
Name: S. Alley
Email:
salley99@yahoo.com
From:
Columbus Ohio
I have
been charged 9.95- I don't even know what this charge is for ro what it gives me
????
-----------------------------
09/23/09
Name: BEN PRUTZMAN
Email:
DOWNEARTHGUY@WMCONNECT.COM
From: KINGSTON, PENNA
ON 9-22-2009 BLOOMS FROM HAYMARKET ,VA
CHARGED MY DEBIT ACCOUNT FOR 9.95 , WITHOUT A
PURCHASE AND I DON T
KNOW WHY
CAN YOU EXPLAIN FOR ME
THANKS
BEN
------------------------
08/28/09
Name: Della
Email:
dtadeo@roadrunner.com
From : Arizona
HUGE
scam!!! Today I received a check for $6.47 from Blooms Today. It looked like a
normal check and I thought oh, maybe they overcharged me on the one and only
time I ordered from them (never, ever again) and are sending me a refund. I
looked and looked at that check and FINALLY I saw it. In really small print it
says by cashing this check you are automatically signed up for a one year long
program that ends up costing you 164.00!!! What a hell of a nerve. I will never
use this company again. I had a coupon from the Entertainment Book (I need to
contact them to tell them about Blooms Today) and it was supposed to be for 50%
off a flower order. Only after everything was ordered and all info given on my
part, including my VISA number, did they bother to tell me that the only way I
got the 50% discount was if I joined the Blooms Rewards Program. WHATEVER!!!
HUGE, HUGE rip-off. :(
--------------------
07/28/09
Name: Valerie
From: Pennsylvania
Name of the Delivering Florist : Blooms Today
Blooms Today did not fulfill my order for flowers to be sent to the funeral home for a man who dedicated more than 10 years of service to his community! The flowers were to be from the homeowners' association - there was nothing there to express our thanks and I feel awful!!!
------------------------------
07/01/09
Name: Jake
From: ST Louis
I ordered flowers to be delivered that were suppose to be native to the ST Louis area. They said that they would be able to deliver St Louis flowers with out a problem. What was delivered was carnations and other common flowers. I knew I should of looked up a local florist that offered
Saint Louis flowers. The phone book is confusing though.