Oh boy, do we have a story to add. My son ordered some flowers for his girlfriend online through flower.com - not to be confused with flowerS.com - and the arrangement he ordered was $60. He ordered the "deluxe" version of a bouquet that looked very nice even as the "as shown" version. I helped him to be sure he got everything filled in right on their site. Imagine our surprise when, on the day before Valentine's Day, a bouquet of flowers is delivered to MY address, with the wrong flowers and a card which was completely misworded and flat WRONG. My son calls them to complain and they ask him for the correct address. He gives them his girlfriend's address AGAIN except verbally this time, but says he doesn't want more flowers because of all of the mistakes they made - he just wants a refund. They say they can't give refunds. He leaves it at that and asks me to help him fight with them. Monday afternoon we get ANOTHER flower arrangement (which looks nothing like the picture on the website, even though we ordered the "deluxe" version) to OUR ADDRESS! It's almost funny if it weren't so infuriating. Long story short, they made major mistakes and I have been fighting with them via telephone for days now trying to get a refund since we had a contract with them, paid a premium price for their service and they did not deliver on said service. The guy we keep talking to, who is a supervisor, continuously says "I don't have the authority to issue a refund." And he completely refuses to do it, even though the mistakes were all theirs! We don't know whether to take them to small claims court or what. At this point it is a matter of principle. They are a horrible, cheap, fly-by-night company who is trying to pass as "flowers.com" but they are NOT.

Found out about this site through Florist Forums and decided to check you out. It's great!

Warning re Florist Concierge. I was in a rush, I found them on Google maps, they promised same day delivery, and of course, 2 days later and no flowers. No call to tell me that the flowers would be late. I call their phone #, and, of course, just get an answering machine. Since there was a local telephone # and google maps showed them as having a local address, I though I was safe; boy was I wrong. What a scam. Do not use these jerks! Has anyone else had problems w/ this shady outfit?

There are a couple of "order gatherers" (as they are called in the industry) who you have not included on your list: Best Floral (Waukesha, WI) From You Flowers (Old Saybrook, CT) Gift Tree (Vancouver, WA) These companies will take your "local" order, add on a service fee and then send it onto a local mom and pop store for delivery. I say, why not call the local florist directly?

As a local Florist I appreciate this site very much. I have customers come in an tell me their story about ordering online and getting ripped off. I direct them to you, hopefully they will follow up on my advise and register a complaint. We are a locally owned Florist and we have linked your site to our website. We did the same with the Floristdetective and we always try to educated our customers. But you will always have the onces that want something for nothing and rather go online and order instead of calling their local florist and get their flowers for a better price and without all the extra charges.