Complaint Book - Register Your Flower Complaint

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Florists, this page is for you. As you may or may not know, I don't allow florists to post in the main complaint areas of flowercomplaint.com. Only real consumer experiences get posted thereat. But feel free to let loose and express your thoughts on this page as it is for you.

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Joan said: February 4, 2012 10:27 pm PST

My mother is in hospice care, her days are numbered. I went on to FTD and ordered flowers, the total was 71.25 with free shipping. Imagine my horror when my brother calls me and says "Price Chopper just delivered your flowers to Mom!!!" He sent me a photo, the flowers look like a grocery store bouquet, hey I buy these for my own table occasionally but would not send them to my dying mother. The person delivering pulled them out of a Price Chopper bag, they were all wet, water leaking all over the place. The card was almost unreadable. So here I am, I live overseas, and my family is thinking I am some cheap ass that sends my mother flowers from a grocery store. Is there anything sadder that this:( I never imagined that FTD would use a grocery store to send flowers, I thought it would come from the florist.

debbi said: January 30, 2012 10:16 am PST

DO NOT ORDER from justflowers.com. They are three days late on the delivery and using stall tactics and "call back" to say they are trying to determine why the florist did not deliver, anothe rrep said it showed delivered and they had to see what happened. Say they will call back and they do not. This is not a reputable company - I have never had issues ordering flowers online but will certainly do a little more homework in the future. Bottom line - Warning to others DO NOT ORDER from JUSTFLOWERS.com

SaveOurShops said: January 27, 2012 6:11 am PST

So my wife has been a florist for over 10 years. Now we are looking at buying a shop. The shop does 225K worth of gross sales with orders from 1800,Teleflora,FTD and walk ins. It seemed good at first glance in that 50% of sales are from walk in – NOT a WIRESERVICE. But the numbers are not good at all. Anywhere from 30 -50% of gross sales goes to paying wireservice each month. In fact we would save 8K if we dropped FTD and of the 40K from Teleflora if we dropped it we would have a net loss of 5K only. This is ridicoulous. The fees, double fees, rejections, commissions and fees from these wireservices are killing our shops. We need to organize and drive these cost back to where a shop can make a living working as hard as florists do. Stop order takers as well. Wireservices are killing this industry.

Cheryl said: January 6, 2012 5:45 am PST

If you are a brick and morter florist ready to make a difference, check out www.florists4change.com.

Marie said: December 30, 2011 6:10 pm PST

I'm a florist with a small shop that also fills orders for Teleflora and 1800flowers/Bloomnet/FromYouFlowers(all the same corporation). When I deliver orders received from these companies, I enclose my business card. I sometimes get questions or complaints from customers who ordered from one of the 1800flowers companies. Customers expect to receive what they saw online, but unfortunately what they show is often a medium or large arrangement when the customer bought the smallest size. I explain that there is a recipe that fulfilling florists follow for each order. I can understand the customers’ frustration, especially since they also paid extra fees of at least $15.00 or more per order. The local florist receives the order at a much lower price than what the customer paid to the wire services, and then the florists get charged very costly fees from each order. If the customer called a local florist they would have received what they expected, with excellent quality, and at a much better price. Local florists care about customer satisfaction because their business depends on their reputation. Just search online for a local florist serving the area where you want a delivery.

Mark (BOSS) said: December 29, 2011 4:50 am PST

https://www.facebook.com/pages/Buy-from-a-local-florist-directly-for-best-product-and-price/136538493127925

Pat White said: December 5, 2011 2:02 pm PST

I ordered flowers to be sent to a friend in hospital from From You Flowers. They guaranteed me verbally that they would be delivered that day. It's two days later and they are now saying tomorrow. What a joke!

Hal Conklin said: November 8, 2011 11:26 am PST

Mark, was a pleasure working with you and your family this week. You truly are in support of the Professional Independent Retail Florist. Thanks for your support of MAS Direct Network and the Real B&M shops

Alicia Cassidy said: November 7, 2011 1:54 pm PST

Sorry i just read that message, so I suppose I wrote that big paragraph for nothing oh wells, I love that you've done this. It gives family owned florist hope that one day maybe these scam artist flower sites will be shut down and stop giving the industry a bad name. For the love of flowers people!

Jenny said: November 3, 2011 12:43 pm PST

Such an amazing idea to create this website - gives so much more credit to the REAL florists out there! Thank you!!

Debbie said: October 18, 2011 5:57 am PST

I am so relieved to find this site. We are a small local licensed florist, and this Avas flowers is all over our local search engines, when trying to get answers who they claim are affliated with them to deliver flowers they have no answers what so ever, I'm adding a link to my site also, great detective work. Thank you.

CAROLINE HERREN said: September 23, 2011 12:31 pm PST

I WAS SCREWED BY WESLEY BERRY BEFORE SO I DID GOGGLE CORPUS CHRISTI, TX. FLORIST AND GUESS WHAT? AFTER THE CREDIT CARD PROCESSED IT COMES UP WESLEY BERRY , THE NAME IS SOOOO BAD THAT HE HIDES IT, EVERY FLORIST LISTED AS LOCAL IN C.C., TX WAS WESLEY BERRY. HE IS THE LOWEST SCUM OF THE EARTH.

russell langbein said: September 10, 2011 5:00 pm PST

i emailed your company at least 3 times about caceling my order, bcause i specified the date and they were not delivered. next day was too late so i want my money that u refused to cancel. i am going to dispute this transaction

lainnie daley said: September 10, 2011 7:26 am PST

What a dissappointment to find thos scam charge on my records. I have only gone back to june 2011 so far and there has been a charge of 14.95 every month. Now i caught your scam and cancelled, however there is a deduction pending for sep. 12 again! Please look up #058116082 and reimburse my hard earned money. Lainnie

Sherri said: August 14, 2011 7:53 pm PST

I'M FED UP WITH THESE ORDER GATHERING COMPANIES LYING THROUGH THEIR TEETH! DOWN WITH THE A-HOLES!!! THIS IS THE LATEST FROM POOR, I MEAN PRO-F'ERS: "M-ville" Flowers Send fresh flower arrangements to M-ville Ohio, including roses, tulips, lilies, daisies and other amazing bouquets. Why send flowers from M-Ville florists take a longer route through brokers and middlemen when you can send flowers fresh from the fields with ProFlowers? Use ProFlowers as your local online M-ville florist and see why M-ville Flower Delivery We guarantee the freshness of our products because our flowers are shipped fresh from the growerâ??s fields to your loved ones door in M-ville. When you choose ProFlowers to send flowers to M-ville, or anywhere in M-ville Ohio, rest assured that youâ??re using the industries best floral service. Our flowers are shipped shortly after being cut so your recipient in M-ville can enjoy longer lasting freshness. Thatâ??s why we guarantee your flowers will last at least 7 days. M-ville Same Day Florist Delivery Still want floral delivery? Send flowers to M-ville today with Florist Express. Florist Express offers fresh flower bouquets and unique gifts that can be delivered to M-ville on the day of your choice -- including same day flower delivery!

JOSEFINE said: July 1, 2011 8:11 am PST

THE FLOWERS FROM HONEST FLORIST WERE NEVER DELIVERED THIS COMPANY IS THE PITS

robert said: June 10, 2011 9:49 am PST

Have had it with bloomstoday.com. THey have to be the worst order gatherer out there. We will no longer accept orders from them.beware florist los angeles

jeff said: June 3, 2011 1:49 pm PST

i love you with all my heart

Angela said: April 22, 2011 3:30 pm PST

NEVER order from FTD! If you do, you had better not expect a delivery on the day of your choice, they do not contact you if there is a problem & if they do, you will be sure to receive communication after the local florists are closed. BEWARE!!!

Sara and Mike Seeger - Fife WA Florists said: April 6, 2011 5:18 pm PST

Appreciate your site very much. So many horror stories about order gatherers, turning folks away from gifting flowers because of bad experiences. Please call a local florist for any and all your deliveries. We want to make beautiful memories for all our customers. Go local.

masterdesigner said: March 28, 2011 3:14 pm PST

hey kids,,,, with the new and improved internet just google city info and get local florists listing. Always always always call a local florist. anytime you use ftd , teleflora they take a huge portion of the florists money before they can fill your order. cheaper and better? call and speak to a designer, not a phone answerer tell them exactly what you want, including ftd or teleflora designs and give them your credit card number. they get all the money direct, you get confirmation of your order. if you want security of a good florist, check out ones with websites and look for hospital and funeral homes listed on their site. thats a sure guarantee they are reputable. i think this is a great site. too many people are jumping into the florist industry without any knowledge or training just to make a quick buck. ask people how long they have been in business and have they had any schooling in the industry. Are they AIFD. which is top ranking for florists. good luck people

Lydia said: March 25, 2011 6:54 pm PST

I feel bad for all the problems....ordering flowers should be a positive experience.....we need to get the word out ---ORDER FROM YOUR LOCAL FLORIST !!!

Farah Payton-Snider said: March 25, 2011 9:52 am PST

As a local florist owner I get calls all the time from people that have had horrible experiences with websites like 1800Flowers, ProFlowers, and the like. I tell everyone I know to always call a LOCAL florist to ensure the best arrangement for your money. Its so much easier to do these days with the internet. Simply go to www.yp.com (yellow pages) and do a search for "Florist" in the city and state where you want to send flowers. Be sure they have a local address and phone number and give them a call. And if you ever have an issue, you won't get stuck in Siberia on hold for an hour waiting for a supervisor to tell you they won't refund your money. You'll get a human being on the line the moment the phone is answered that will help you in every way they can to ensure you are a return customer. :)

darlene novello said: March 25, 2011 9:23 am PST

Interesting page you have here..I'm a florist with a small town shop, I have 1800 and teleflora,,but have been tellin the story for years...they have horrible products and advertise with all flowers in front..so by the time the florist has to make a selection..its just not good..the same old adage is true of flowers as other things.."if it looks to good to be true, it prob is" Best protection when ordering flowers..call a florist direct..ask good questions so you are sure they know EXACTLY what it is you want, and when you want it...Call me..I'll always make sure your flowers are the freshest available and make you timelines my own!

Oxisdignondip said: March 13, 2011 11:58 pm PST

Thank you, I come back

Tom Hayes said: January 14, 2011 6:16 pm PST

I just posted a link to your "Blooms Today complaints" page on my Facebook home page . . . .I hope it AND your web site "goes viral" it may be the only way to warn people . . .

Robin Earnest said: October 11, 2010 7:00 am PST

Bloomstoday...........the worst, I submitted to your complaint forum.

Sandy B said: August 27, 2010 5:11 am PST

DO NOT ORDER FROM JUSTFLOWERS.COM Just like so many other complains on this board, I paid for a service, and did not receive that service! I placed an order with JustFlowers.com to have a dozen roses delivered to my son's girlfriend the next business day. They GUARANTEE delivery, according to their website. However, this is not the case. At 6:30 pm the following day (day of delivery), I received a call from my son telling me the flowers had not been delivered. When I contacted JustFlowers, I was told that a manager had a left a message on my cell phone, asking me to call them back (the message was left at 5:00 pm). When I asked where the flowers were, I was told that they could not be delivered that day (keep in mind it's already after 5pm), but they would deliver them the next day with an apology note for the recipient and then give me a $10 off coupon for my next order. I SAID NO! The "next" day wasn't her birthday. They should have been offering to deliver the flowers for free the next day. They were not fulfilling their end of the "service contract" we entered when they charged my credit card and failed to deliver. It took me three different people and a lot of screaming on my part to get a manager to issue a "void" to cancel my transaction. I demanded the money be refunded to my credit card immediately, and the manager assured me the void would credit my card within one business day. Iâ??m still waiting for that credit. I lost gas money, I lost several hours of my time, I lost the nearly $80 that is being held on my credit card, and my son's relationship with his girlfriend was damaged due to the delay in his gift. This company has to be stopped! There are many complaints regarding this company available from other consumers on the internet. I am more than willing to pursue legal action against them.

A Real Local Florist said: August 11, 2010 9:19 am PST

To CFitzRN: Flower.com is a domain name owned by Just Flowers. Just Flowers is located in Los Angeles, 1950 Sawtelle Blvd Ste 180, in LOS ANGELES, CA 90025. Their local number is (I think) (310) 982-2939 or (310) 954-0755. This LA company has out sourced all their order placing and customer service to the Philippines. Thus, the manager in the Philippines is right--he has no authority to issue a refund. You need to talk to the company in LA.

Rhonda Friedlander said: July 7, 2010 1:20 pm PST

Over charged and double billed for a funeral arrangement that wasn't specific to my order!

Lisa Wiggins said: June 16, 2010 6:03 am PST

Have had it with Justflowers.com. THey have to be the worst order gatherer out there. We will no longer accept orders from them.

pari said: May 11, 2010 2:30 pm PST

please find out about florist concierge they put their add in each city and use other florist address but their own phone numbers they are scam and they do have so many phone number:(

Jackie said: May 9, 2010 4:58 pm PST

FROM YOU FLOWERS_Do NOT USE. They did not deliver and will not issue my credit. I have talk to 3 people trying to get a credit to no avail!!!! I am now working with my credit card company to see if they will issue the credit.

CFitzRN said: February 19, 2010 6:04 pm PST

Oh boy, do we have a story to add. My son ordered some flowers for his girlfriend online through flower.com - not to be confused with flowerS.com - and the arrangement he ordered was $60. He ordered the "deluxe" version of a bouquet that looked very nice even as the "as shown" version. I helped him to be sure he got everything filled in right on their site. Imagine our surprise when, on the day before Valentine's Day, a bouquet of flowers is delivered to MY address, with the wrong flowers and a card which was completely misworded and flat WRONG. My son calls them to complain and they ask him for the correct address. He gives them his girlfriend's address AGAIN except verbally this time, but says he doesn't want more flowers because of all of the mistakes they made - he just wants a refund. They say they can't give refunds. He leaves it at that and asks me to help him fight with them. Monday afternoon we get ANOTHER flower arrangement (which looks nothing like the picture on the website, even though we ordered the "deluxe" version) to OUR ADDRESS! It's almost funny if it weren't so infuriating. Long story short, they made major mistakes and I have been fighting with them via telephone for days now trying to get a refund since we had a contract with them, paid a premium price for their service and they did not deliver on said service. The guy we keep talking to, who is a supervisor, continuously says "I don't have the authority to issue a refund." And he completely refuses to do it, even though the mistakes were all theirs! We don't know whether to take them to small claims court or what. At this point it is a matter of principle. They are a horrible, cheap, fly-by-night company who is trying to pass as "flowers.com" but they are NOT.

Sherri at Celebration Floral said: February 16, 2010 3:58 pm PST

Found out about this site through Florist Forums and decided to check you out. It's great!

uncannybeachboys said: February 3, 2010 6:22 pm PST

Warning re Florist Concierge. I was in a rush, I found them on Google maps, they promised same day delivery, and of course, 2 days later and no flowers. No call to tell me that the flowers would be late. I call their phone #, and, of course, just get an answering machine. Since there was a local telephone # and google maps showed them as having a local address, I though I was safe; boy was I wrong. What a scam. Do not use these jerks! Has anyone else had problems w/ this shady outfit?

A Nonymous said: January 23, 2010 6:23 pm PST

There are a couple of "order gatherers" (as they are called in the industry) who you have not included on your list: Best Floral (Waukesha, WI) From You Flowers (Old Saybrook, CT) Gift Tree (Vancouver, WA) These companies will take your "local" order, add on a service fee and then send it onto a local mom and pop store for delivery. I say, why not call the local florist directly?

Sylvia Harris - A Pleasant Grove Florist said: October 13, 2009 9:46 am PST

As a local Florist I appreciate this site very much. I have customers come in an tell me their story about ordering online and getting ripped off. I direct them to you, hopefully they will follow up on my advise and register a complaint. We are a locally owned Florist and we have linked your site to our website. We did the same with the Floristdetective and we always try to educated our customers. But you will always have the onces that want something for nothing and rather go online and order instead of calling their local florist and get their flowers for a better price and without all the extra charges.

Bill Miller said: September 10, 2009 6:00 am PST

Thanks for starting this site! Great idea! I have linked to you from our Flower Hut website at: http://flowerhut.com/links.html The Flower Hut Charlotte Flowers from a REAL Charlotte Florist.

Mark said: July 24, 2009 3:46 am PST

Great job dude... gonna add a link to my site today... And www.floristdetective.com too...

Chris said: May 18, 2009 2:21 pm PST

Saints alive, my eyes must be deceiving me ! Terrific idea and it's providing a legitimate consumer driven platform. Not much anyone can do to prevent it. Nice ! Kudos ! Hopefully it can be expanded to include many more from the endless list. Maybe if everyone links to it, it will catapult into the top 5.

07/26/11

Name : LeLand Longell

Email : bedminsterflorist@yahoo.com

Name of Delivering Florist :

My Complaint : I own a flower shop in NJ, and have owned it for 30 years, We have recieved thru One of our wire services many Just flowers orders. There is a problem with the orders each time. We have tried to understand the Person calling, and it is hard because of a strong accent and a bad phone connection, beacuse they must be over seas. They refuse to send the orders via the internet , so we can recieve the orders in print and no confusion with understanding the accents on the phone. What the average consumer does not know or is not explained , is that the Handing, Service and delivery charge they pay for when ordering from Just Flowers , does not go to the filling local florist. they keep those funds. so the recieving florist, has to deduct from the base amount given them, their local delivery charge. this also is not explained when an order is placed with just flowers. So, if a florist recieves a base amount of 50.00 and they have an 8.00 delivery charge they only have 42.00 to work with to fill the order. The consumer placing the order, thinks that the whole amount they give to Justflowers, goes to fill the order. which is incorrect. I called just flowers today and wanted to find out, what one of the arrangements pictured would cost delivered in Nj. I picked a "deluxe" version of an arrangement, at 44.99, then i asked if there was delivery added, and was told, a 2.75 handing fee and an 18.98 delivery and service fee would be added. making my flower purchase close to 66.00. but if the order was sent to my flower shop by Just flowers, I would have only been given the 44.99 out of which i would have had to take an 8.00 deliver charge, So I would have paid 66.00 and the florist filling it would have only gotten 37.00 to fill the oder and I , as a comsumer, would be disapointed in its size and value. not the fault of the Florist filling it but Just Flowers for not explaining the chrages and moeny that goes directly to them. I find this unacceptable as a consumer and as a florist filling orders. and the Public should me made aware of this and be warned , that they are being Ripped off....so my advise is to find a real flower shop in the town you want to send and do business locally... this part of the internet is distroying many businesses and leaving a bad taste in many peoples mouths.

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