Name : Chris

Email : taylor@red-e.net

Order Number : 

My Complaint : First, I would like to express my sincere appreciation for you guys RUINING MY ANNIVERSARY!  I hope you can feel the sarcasm in that statement.  I have been a loyal customer to you guys for a while and this is not my first order.  I placed an order last week for a bouquet of flowers to be sent to my girlfriend the day before Valentines day (since this is actually our anniversary) and because this is a "special" week I was even required to pay the extra delievery fee, which I didn't mind paying because her happiness does not have a price tag to me.

That being said, I went online and used the EXACT SAME address information that I used the last time that I placed an order...  The main difference is this time she never received the order on our anniversary.  She works until 5:00 pm and was planning on leaving early... I told her she needed to work the whole day (because I didn't want to ruin the surprsie)... 

Well eventually I got a confirmation explaining that the flowers had been delivered and being excited I immediately called her to ask her she liked her flowers and to my surprise she did not receive them.  What the Fuck?  Was the first thing that went through my mind I couldn't understand it and she was extremely irritated with me because she thought that I neglected to do anything for our anniversary (again, I want to thank your half assed attempt to process a delivery).

The next morning I got back to work and received a new email from you guys explaining that the order was never delivered... Hmmm that's odd, why the hell did I get a confirmation the day before and now I get an email that they weren't delivered?  My guess is that the delivery driver wanted to go home and never attempted to process my delivery and as such made me look like a DICK on my anniversary.

Now, this was not for Valentines and was not to be received as a Valentines gift but was in fact supposed to be the beginning of things that I had planned for our anniversary!

Ok, you now know the story let me explain what I will be doing:

First, I will never order flowers through your service again since your delivery times can no longer be trusted.

Second, I will be writing a very nice and lenghtly blog about how my anniversary was runined by From You Flowers.

Third, I will post a link to my blog through every social media channel that I can possibly find, Facebook, Twitter, Linkedin, and I may even make a fun little video explaining how much you suck.

Normally I wouldn't be this extreme but this was our 1 year anniversary and to my girl this was a very important day.  I once again want to thank you for ruining this special day for us and just know that you will never see another dime from us.

P.S.

My next communication will include the link to the post about your organization and I'm pretty sure I will be including an email to Michael Chapin...

Name : Brad

Email : labatbr@bellsouth.net

Order Number : 89809733

My Complaint : Flowers were ordered on 2/9/12, for delivery to a business address on 2/13/12. The flowers never made it however I received an email indicating that they were delivered at on 2/13 at 11:13pm. Close to midnight. I called the next day to my girlfriend to make sure they made it, guess what she had no idea, where they were? I called fromyouflowers at about 10am, and spoke to (Angela Smith Employee #4616). The woman called the florist and confirmed that there was no delivery. I then asked Angela what she was going to do. She told me she would give me 10 dollars off on my next order. At that point I asked for manager, she held me on the phone, when she came back she told me the managers were too busy to come to the phone. She then proceeded to tell me that it wasn‚t her fault that the florist didn‚t make the deliver and it wasn‚t her responsibility. She offered to cancel my order and, let‚s just say I lost it. I told her that I have a contract with them and not the florist,

if they have third party issues, that isn‚t my problem. At this point this xxxxx got really rude; if she worked for me I would have terminated her on spot.  I then called back and spoke with another agent (Alex) who was really nice, but couldn‚t get through to the local florist. He promised to call me back and didn‚t. It‚s now 5:30pm and the building is closed and guess what, the flowers never made it. What a horrible company to deal with, they managed to ruin a young ladies valentine‚s day.

Name : lisa

Email : 

Order Number : 8254880

My Complaint : Do not believe these folks when they say you can order uop until 3:00 and have flowers delivered the same day.  I ordered the day before and they still were not delivered the dayu I wanted them to be.  I was told by Florist Express that the order was never recieved, yet it was already on my credit card.  Flowers for you placed the order through Florist Excpres which is a preferred partner of Pro Flowers.  I was offered a 50% credit, icluding delivery, to have the item deivered today.  I refused as I felt that they should have just delivered them.  Was n hold for quite a whole and FINALLY was able to speak to a supervisor who stated that they sometimes hire people during busy seaons and they do not always understand or know what is going on.  This ordeal went on for 2 days  inclduing 2 e-mails nad 3 pone calls.....  No one was very receptive to helping, just kind of fluffed it off

Name : DAVE NOREHAD

Email Address : FLOWERS@DAVENOREHAD.COM

Florist Name : FROMYOUFLOWERS

My Complaint : DO NOT ORDER FROM THIS COMPANY!!!!

Very, very poor and inconsistent service. My girl still does not have her flowers for her birthday. Yesterday I called and was told that my rush delivery fee of $20 was to be credited to my account since the delivery was not on time. Today when I called and flowers were still not delivered I was informed that I only had a credit of $8. In an effort to keep my business, I was offered a 50% discount on the arrangement based on an $8 credit. When I asked to speak to a supervisor(twice) and was denied, the operator offered me the same deal both times after returning to the phone!

Quite a bit of wasted time and disappointment for both myself and my girlfriend.

I have reported this company to the better business bureau and also online in the effort that hopefully no one else has a terrible experience with this company like I did.

Name : Yia Yang

Email : yang.yia@gmail.com

My Complaint : I ordered my girlfriend the Santa's Workshop mini Christmas tree and when she received it, it looks like a deformed broccoli head instead of a tree!  WTF.  Every picture online and on their site of the tree made it look like it was a tree then my girlfriend sends me a picture of it and OH WTF, this is not a damn tree at all.

Name : Margaret Davliakos

Email : jpnzd@aol.com

Order Number : 89643545

My Complaint : Enter comments here!switch and bait company. I put my order in a week ahead and when they delivered it the flower was the same but the container or the sea glass were not (it was the reason I picked it) they had enough time to get back to me and tell me this. Never will use them again and I have spread the word about them

Name : Julie Patton

Email : jpflipflops@comcast.net

Order Number : 89598260

My Complaint : this was one of the most disappointing experiences i have encountered in some time....i paid the extra to get flowers delivered to my mom for her birthday on Tuesday. Wed they called and said they did not deliver them. They would put in a ballon. Wed. they called and said they still did not deliver them and would refund me the service charge of $14. Thurs they called and said they would deliver them and refund the $14 and put in a balloon. It is friday. My mom still did not get the flowers, i asked for a reund and told them to go to hell. This company not only sucks but let me and my mom down. i will do EVERYTHING  in my power to spread the word on what a shitty service this is.

Name : EVELYN GOLDSTEIN

Email : EGOLDESQ@AOL.COM

Order Number : ?

My Complaint : Enter comments here!

THE SUMMARY WENT TOO QUICKLY. MY COMPLAINT IS THAT I WAS CHARGED TWICE FOR SHIPPING.