Name : Tom Ulbrich

Email : thomas.s.ulbrich@wellsfargo.com

Order Number : WD4-2977

My Complaint : When I NEEDED a floral delivery on valentines day.  GoFlorist.com did NOT deliver and it gets worse.

My wife was 700 miles away and having a bad day.  I ordered flowers totaling $114 be delivered the next day (Valentine's Day).  I talked with my wife several times and she never said anythinga about receiving flowers.  Finally at 8 pm I flat out asked her and she said no delivery. No was the reply.  I pulled up my checking account and i was overbilled by Goflorist for a total charge of $130.

On Feb 15th I received a call from the "manager" who said they couldn't find a truck to deliver the flowers.  I said that's great.  Your ad said deliver to my zip code "next day".  When asked about overbilling he said I was to be charged $130. even though my 

"total invoice" which I have a copy said $114. I asked if his wife received flowers on Valentines day.  He said he was divorced.  Hmmm.   Wife's want flowers on Valentines day and there is no excuse for non-delivery, no communication that they could not make the delivery and then overbilled.  OUCH!  Not a hppy camper. Yes I was refunded $130