01/23/12

Name : Mary Lechene

Email : hairbymary@Nc.rr.com

Name of Delivering Florist : unknown

My Complaint : THis company will STEAL from you! I paid $60 to have flowers delivered to my Grandmother in the hospital and they never arrived.  Customer service (even a manager) said they were not responsible for making sure that the recipient actually received the flowers I paid for.  They would not deliver the flowers nor would they refund my $60....WHAT!!?  

If anyone wants to put together a class action suit against this fraudulent company, sign me up!

01/21/12

Name : Rick Hudson

Email : rickhudson51@gmail.com

Name of Delivering Florist : 

My Complaint : I ordered from justflowers for a friends funeral. I used them because when I searched florist in the town where the funeral was held, just flowers came up as though they were a local florist in that town, not a middle man scam of a company. The funeral home has no record of delivery and  just flowers will not give me the name of the florist or return my phone calls. They still will not give me written conformation.At this time it appears that they stole my money. 

01/18/12

Name : John M

Email : atreideson@gmail.com

Name of Delivering Florist : Unknown

My Complaint : I placed a flower order to be delivered last Thursday evening, which was supposed to be guaranteed delivery the next day.  I waited for confirmation and waited and waited...It was supposed to be a surprise, so I didn't want to contact the recipient, till I was forced to.  Guess what?  No flower delivery.  Called justflowers to complain and they said that the florist tried to deliver, but did not receive a response back from the recipient so, therefore, did not deliver the flowers.  According to the recipient they received the call and responded, but no call back from the florist

Had the delivery re-scheduled for Monday and finally the flowers were delivered...except for the fact that there was only a passing resemblance to what I ordered.  I ordered the 'blue horizon' bouquet, or whatever you call it and here's the description below:

"As open and bright as a winter‚s sky, this exquisite bouquet of white and blue blossoms such as Asiatic lilies, spray roses and iris would make a stunning birthday gift, or a superb Hanukah present for a favorite friend or family member. An eye-catching selection."

Here's what the recipient got:

Lilies

Lavendar roses (in full bloom)

White roses

Lavendar dandelions

Lavendar base

No iris, no blue blossoms and no blue vase...Awesome...exactly what I ordered.  I called justflowers to complain, but the best the florist could do was to give me back $12.  I asked for the florist, to see if I could speak to them directly and I was told that was confidential.  I then stated to the rep that I would no longer use their service and her reply was to please not take that course and to try their service again - yeah right.

The banks and super markets that I worked in, when I was growing up, would bend over backwards to please the customer.  Obviously this is not the case anymore.  I will probably fight the charge through my credit card company...

I'll never use them again...

01/17/12

Name : Laura

Email : Lauranava58@yahoo.com

Name of Delivering Florist : 

My Complaint : I ordered flowers for my parents on saturday it was suppose to be delivered the same day,i called them twice to see why the flowers werent delivered the same day there excused was they couldnt find a florist in the area liars!!!! The flowers didnt get there til monday oh ya by the way i ordered chocolats too and u would think it would be a big box of chovolates for the price i paid, my mother said it was a small sample of four pieces of candy. I wont ever ever order from justflowers again. Next time ill call the local florist where i want to order flowers.

01/05/12

Name : Thomas Shrader

Email : tommyshrader@yahoo.com

Name of Delivering Florist : 

My Complaint : Ordered flowers for my mother's birthday... NEVER WERE DELIVERED! Called JustFlowers and they didn't have any notification from the florist.. Of which I haven't a clue who the used in Lehigh Acres, Florida! BEWARE... DON'T USE JUSTFLOWERS, they are incompetent and outsource their customer service as well! I was speaking with someone in INDIA! Never again will I order from an online service like this!

12/24/11

Name : DeAnna DeGeorge

Email : deegeorge@mchsi.com

Name of Delivering Florist : JUST FLOWERS

My Complaint : DO NOT BUY FROM THIS COMPANY, JUST FLOWERS!!!!!

I made a mistake when the CS agent called and said they would give me a discount. I can tell you its a lie! They will, if anything, charge you MORE. And, you will NEVER get your flowers! 

I had checked my checking account late in the morning and Just Flowers account was pending. They called me later on in the day and told me...THE FLORIST THEY USE IN THE AREA IS CLOSED AND THEY WILL NOT BE ABLE TO DELIVER! NOTE: Everyone...this is the same scam excuse that runs thru the 'thread' of most email complaints in here. It is truly fraud, and biggest scam ever!

I had no trouble later on finding my own florist in the area, so you know this is simply a way to get  your money up front. Mr. Arthur Herman is the co-founder of Just Flowers, he is also employed by HOME DEPOT AS A LEAD DIRECTOR!!! Can you imagine Home Depot acutally hiring this scam artist. If you've been scam by this company, write to home depot and complain about this rat!

He should be in Jail, not working at any job other than washing clothese for other inmates.

I'll be lucky I get my $55.00 back!

What a low life of a human being!!!

12/24/11

Name : Jan ling

Email : 

Name of Delivering Florist : 

My Complaint : I ordered a birthday arrangement for my mothers 85th birthday.  They gave her a holiday arrangement.  I received the email letting me know they were substituting the original order with "holiday flowers." the email came an hour after the delivery. I had clearly stated in the order that this was for a birthday.  I called to complain and found the most insensitive, uncaring man ever.  Joel laughed at me when I asked for a refund, kept quoting " we have a substitution policy." I agree that changes can occur, but a holiday bouquet  for a birthday?  I will never order from this company again.  It is obvious this company could care less about pleasing the customer or doing the right thing!

12/22/11

ame : Kanani

Email : 

Name of Delivering Florist : 

My Complaint : Ordered flowers for my 94yr old grandma in Hawai'i, they never delivered on the day that I specified. When I called them, they put me on hold for over 10 minutes. They finally came back on the line, to say the flowers where never delivered. {yes, I knew that} He offered a $10 credit for my next order, but quite frankly, I'm never going to order form them again. We'll see if the flowers ever get to her as he promised it would be delivered today.

Very disappointed....

12/22/11

Name : Jim White

Email : jwhite431@verizon.net

Name of Delivering Florist : 

My Complaint : Just Flowers stated one price on order then charged me more. They then agreed to refund  10.00 verified by email but did not send the email.

12/19/11

Name : Vincent Moreau

Email : 

Name of Delivering Florist : just flowers

My Complaint : They never delivered the flowers and we tried to call the number they left for us to call and the voice mail was full and would not except anymore messages, I hand delivered some flowers from a different florist and that was the only way we were able to get flowers to our loved one. They still wanted me to pay extra for another delivery try and I refused. 

12/19/11

Name : karen San

Email : maccatan@yahoo.com

Name of Delivering Florist : 

My Complaint : OMG!!!! what a horrible service. I order flower and paid extra that was supposed to send out express and is supposed to be there before 10 am.

My friend Didn't get it yet. Now it is 6pm in the evening. Now we don't know where the flowers are at. Calling to cancel now. 

This company sucks big time..

12/10/11

Name : Kate Deegan

Email : katedeegan@windstream.net

Name of Delivering Florist : JUSTFLOWERS.COM

My Complaint : JUSTFLOWERS.COM continues to ensure that they receive "poor" reviews. JUSTFLOWERS.COM does not stand by the own Customer Service Guarantee.

Placed $160 arrangement. Made a phone to make adjustment "no baby breaths". Of course order showed up with. Company would not replace order as their own Customer Service Guarantee.

Buyer Beware, AVOID JUSTFLOWERS.COM. 

12/07/11

Name : robert pollon

Email : pugubob@yahoo.com

Name of Delivering Florist : 

My Complaint : just flowers will not tell me the name of their supposed delivery people.  the fowers were to be delivered last saturday, & it is now tuesday noon, & no flowers yet.  I am trying to cancel the order as of course it is too late now for special occasion. just flowers has no explanation after several phone calls. they say they are trying to find out from the delivery florist why no delivery.sounds to me like they are using some very shoddy & unreliable florists. I do not recommend them & will never use them again.

12/04/11

Name : Sad  Customer

Email : Never Again ditto

Name of Delivering Florist : Just Flowers

My Complaint : Do not deal with these people. Funny how they are there when you order, but wait until you have to speak to someone when your flowers do not arrive as promised. The complete run around! Too bad, Too sad, they will put a "Sorry" note in your flowers once they finally get there. Wow, doesn't that just make everything right! You will have to dispute with your credit card company because they will refuse to refund you although they didn't deliver as promised.

11/19/11

Name : Aggravated !

Email : Never again!

Name of Delivering Florist : 

My Complaint : This company is unbelievable ! My best friends mother just passed away I order flowers because I could not be in Florida with her only to have just flowers lie and say they were delivered ! They never were received! My daughter once had an issue with 1-800-flowers and they rectified it nit this company! The funreal was today! I am sitting here crying! There is no way I can ever make this up to Elaine! Shame on just flowers! They refuse to give me money back ! They offered to give me an upgrade so I said I paid for an upgrade! Are you people for real you will never see Rachael's hard earned money again ! But looking at all these complaints I guess u don't need return you steal enough from first times! To The CEO your company is a failure to the public! Shame on you ! 

11/18/11

Name : Patrick Hennessey

Email : Maineman6@gmail.com

Name of Delivering Florist : 

My Complaint : Just had a horrid customer experience. Called this company two days ago to have flowers delivered to daughter-in-law who was just discharged from hospital and is also celebrating 40th birthday. Flower order never got delivered - two days later and still waiting. 

Numerous phone calls later and we are left to deal with icompetent, language challenged, reps. When asked to be bumped up to supervisor, the agent became rude and abusive with my wife. At time we hung up only to be harassed by two return phone calls. We have instructed credit card company to put payment on hold. 

This is clearly an "offshore" company and certainly appears to be a back-room phone mill. BUYER BEWARE!! THESE GUYS ARE NOT TO BE TRUSTED.

11/14/11

Name : Jan

Email : par3jan@aol.com

Name of Delivering Florist : 

My Complaint : I ordered a fruit basket from Just Flowers for my daughter who had just had a baby (in Chicago).  The basket arrived the next day but it looked NOTHING like the basket on the website ~ the grapes were brown & the avocadoes were rotten.  I sent 3 emails to the address I found on the website with the picture of what I ordered & what they received.  No response.  Finally called the phone # & now they're telling me I missed the 7 day re-delivery guarntee.  DO NOT buy from this outfit!  I am very dissappointed with the quality of the fruit basket & their customer service!  This was a $90+ purchase & it was not worth even 1/2 of that!  I am in the process of disputing my bill with my credit card company!

11/07/11

Name : Disgusted 

Email : 

Name of Delivering Florist : JustFlowers.com

My Complaint : I ordered flowers for my mother for her birthday. They were supposed to be delivered by 1 PM but were not. I was lead to believe they were being ordered through a local florist via their website. When the flowers didn't arrive I asked them to cancel my order and that I wanted my money back. They told me they'd only credit me half the cost but they'd have to pick up the flowers from my mother. The flowers she received didn't even resemble what I ordered! I filed a complaint with the FTC and the California Attorney General. I disputed the charge with my bank since JustFlowers.Com wouldn't refund my money. DON'T ORDER FROM THEM! 

11/03/11

Name : Linda Hammitt

Email : hamml@chisd.com

Name of Delivering Florist : 

My Complaint : I ordered a $59.99 + tax + $4.99 for delivery before 1:00 the next day + service charge (not sure what that is about) flower order of white roses!   There was sentimental reasons for the white roses.  It was for my uncle's funeral.  I looked for the flowers to see what kind of service JustFlowers.com gave. The arrangement (12 white flowers...not roses) with very little greenery. Grand total for flowers were $79.95! Please be careful who you deal with...I was hopeing I had found a reliable florist online!  DON'T USE JustFlowers.com!   You blew it....I order flowers all the time and you just lost a very good customer!

11/03/11

Name : james alba

Email : alba1010@aol.com

Name of Delivering Florist : 

My Complaint : my delivery didnt come in now were fighting thanks alot i want my moneyback or a free delivery and service..i oredered this from afghanistan trying to make it right at home

10/25/11

Name : ellis godwin

Email : ellis-godwin@att.net

Name of Delivering Florist : unk

My Complaint : on about 9/15-9/17/ 2011 

I contacted Just flowers to send flowers to my sister mattie swanson, in birmingham alabama.My account was charged $65.72 on 9/19/2011.(310-9540755)ca card 9860. my sister never received the flowers. I am a regular customer of yours and I hope you will do the right thing and refund my money. 

10/25/11

10/22/11

Name : jill  

Email : 

Name of Delivering Florist : 

My Complaint : Horrible!!!!! They should be closed down and sued!!!! They lie,lie,lie..I made a mistake and used them without checking up on them. How could a company be able to stay in business??? There thiefs!!!

10/18/11

Name : Unknown

Email : 

Name of Delivering Florist : Somewhere in NY

My Complaint : I was going to order from them, then at last chance for some odd reason I decided to look up reviews and low and behold I read these so I changed my mind and backed out of the website. HOWEVER they decided to Call me on my cell phone to try and sell me! They use GPS on the site and can see when orders are not placed fully. I told the caller No Iv'e decided not to go ahead and purchase, and they kept me on the phone for 5 minutes giving discounts....I still refused and I am happy I did...I am glad we are able to see reviews about companies because if it weren't for these reviews I might have been sunk on ship like everyone else! Thank You for speaking up!!! Good Job!

10/16/11

Name : Dennis and Winnie

Email : 

Name of Delivering Florist : 

My Complaint : We ordered flowers for my Mothers 75th birthday on Friday evening for a Saturday delivery. We even paid for express shipping. My Mom's birthday has come and gone and the flowers have not arrived. 

The best the agent would do is refund the shipping costs. As of 13:00 on Sunday the flowers still have not arrived. 

I will never use this service again and I recommend that others do the same.

From the looks of this blog, I am not alone.

10/08/11

Name : Tommy

Email : Instrmentofwar@yahoo.com

Name of Delivering Florist : 

My Complaint : Heres just a quick follow up to my last entry. The flowers arrived later that day without her favorite flowers included. Instead the birds of paradise were substituted by some ugly, brown, yard debris looking sticks. This was the sole reason I opted for this arrangement in the first place. Also, my note was sloppily handwritten on a hannukah card. This was supposed to be an im sorry card, not a card for a holy day of obligation. The company said they might be able to help with a partial refund by having my girlfriend tote this arrangement back to her place of business, in front of all of her coworkers, and completely embarrass herself. Is this company kidding me?

10/06/11

10/02/11

Name : DEBRA

Email : DEBRABROWNDEBRABROWN@GMAIL.COM

Name of Delivering Florist : U.KNOWN

My Complaint : THIS COMPANY DID THE OLD BAIT AND SWITCH. THE FLOWERS WERE DELIVERED LATE AND WERE NOT THE ONES PICTURED.  THEY REFUSE TO REFUND THE MONEY OR SEND A NEW BOUQUE. FINALLY AFTER MUCH DEBATE I RECIEVED A 20.00  REFUND. I AM STILL NOT HAPPY. HORRIBLE SERVICE, FLOWERS AND ILLEGAL BUSINESS PACTICE. I WILL BE REPORTING THEM TO THE BBB.

10/01/11

Name : susan warren

Email : w3andsj@rtebb.net

Name of Delivering Florist : florist in ranch de taos, NM

My Complaint : I ordered a plant and they charged me an extra $20.00 to deliver a plant a few miles from their shop.  There were so many extras, I couldn't believe it.  Make sure if you use them, you ask what the total will be or you will be surprised. They also misspelled the message.  Not good.

09/28/11

09/16/11

09/14/11

09/10/11

09/08/11

I ordered flowers from Just Flowers to be delivered to Flagler Beach Fl.  They were ordered on 9/2 to be delivered on 9/3.  They were not delivered.  After several online chats, phone calls, etc.  I was told the delivering florist had a computer problem,but I was never advised of this.  The flowers were for an anniversary.  Just flowers will not give me the name of the delivering florist.  What's the big secret?  Just Flowers customer service is terrible and I will never use them again.

       Marie L.

09/08/11

Name : Marie Milbrandt

Email : M.Milbrandt@comcast.net

Name of Delivering Florist : 

My Complaint : My flowers were not delivered.  Just Flowers would not give me the name of the delivering florist.  Why is that such a big secret.

09/07/11

Name : Carol

Email : 

Name of Delivering Florist : unknown

My Complaint : NEVER USE THEM: I tried to order on-line and because I wanted to make sure I would get the sunflowers I picked from the picture I did the customer chat and was forced to call and place the order even though I was at work and didn't have time. She assured me she would make sure the flowers would not be subsituted and sunflowers would be used. Then she didn't tell me about the $17.95 special handling charges on top of the regular handling charge of $2 something. But she sure was quick to get me to add $4.99 for 4 hr assurance of delivery that day. So what went from $44.99 bouguet ended up at $76 something.. What a rip off. I asked what the local florist would be so I can call and make sure the flowers were delivered that day and she said not to worry they would be. Needless to say they were NOT and I found out after 5 pm when I had placed the order at 10:20 am. I was on hold with customer service for 10 mins to find that out and then placed on hold another 10 mins to talk with a manager when all I wanted was a refund of my order. I never got to speak to a manager and told them to just send me a e-mail of my refund reciept as they had done with my order. I then called them 2 hrs later when I still had not recieved my refund reciept and spent another 20 mins to find out there was no manager to help me and that one would call me back the next day. I explained to them I would not be able to speak with them the next day and only wanted a refund of my order. So without out a doubt they did not listen to my request and someone called leaving a message saying they have placed my order on hold until I speak with them. Ugh!! very fustrating!! The incompentcy of the company and extremely poor customer service is very nerve racking!! I then recieved a e-mail stating the same thing and replied back telling them I ONLY WANT A REFUND, NO HOLD WAS NEEDED. Of course the ignorance of the company and poor customer service will force me to talk with them in there hard headed efforts to keep my money which I will not be doing. 

09/06/11

Name : Lori Howard

Email : txco@yahoo.com

Name of Delivering Florist : unknown

My Complaint : NOT RECOMMENDED! I ordered from JustFlowers.com online to go to my daughter in the hospital.  I selected a "Get Well" carnation bouquet (which was not worth the value in size) with a "Gell Well" message and added a balloon at the end of the order. I was told it is set to default to a "Happy Birthday" balloon unless changed. I did not see any balloon change selection option. The balloon she got said "Happy Birthday"! I called but they refused to change or credit the balloon. I asked if anyone there had any common sense to know that if it's going to a hospital with "Get Well" all over it that I should have been contacted before sending the delivery out with a "Happy Birthday" balloon! 

09/03/11

Name : Wagner, Cheri C

Email : 

Name of Delivering Florist : Just Flowers.com refuses to give out that information

My Complaint : 1.  Advertised arrangements as "Available for delivery"  todays date given.  Over 1 week later and arrangements not delivered.

2.  One of the arrangements was actually not available, although advertised available online.  

3.  Just Flowers delivered one of the arrangements to the hospital patient's door and left it.  It was taken and had to be resent by the florist, whose name they would not give out.  This resulted in double delay.  When the arrangement was resent, it was not the upgraded version I had ordered.

4.  My bank cleared the orders for payment, and over a week later and after much phone calling on my part, the flowers were actually delivered.

5.  The people receiving the flowers were a 96 year old mother in the hospital over a week before getting any flowers from her son and wife and a woman whose husband was just buried and she had to wait over a week for the flowers we ordered.  Imagine my embarressment over trusting this company, under the circumstances.  

6.  Several times I was pushed to change the type of flowers ordered in one of the arrangements.

Any class action suit against the advertising fraud that this online store is getting away with, I will be glad to participate in.

09/03/11

Name : Jeanne L. Gallup

Email : Peanutbtr@cox.net

Name of Delivering Florist : internet order

My Complaint : I ordered the "Deal of the Day" I found on the website for Heritage Memory Mortuary in Prescott, AZ.  I upgraded to the $60 charge and although I thought the delivery charge was excessive, I went ahead and ordered it for my brother's funeral today, Sept. 2.  I was very disappointed in the arrangement that was sent and which I do not feel was worth the approx. amt. of  $75 which I had charged to my Discover card.

08/29/11

Name : Christina

Email : kissymama@msn.com

Name of Delivering Florist : Just Flowers

My Complaint : HORRIBLE

Ordered balloons and a teddy bear for %70 for someone in the hospital and here it is 5 days later and NO DELIVERY.  No apologies, no trying to fix it and now they are fighting me on a refund!!!!  DO NOT USE THEM!

08/29/11

Name : Tristan Whitmire

Email : tristanbwhitmire@yahoo.com

Name of Delivering Florist : Broadway Florist, Mission Viejo, CA aka Just Flowers

My Complaint : I placed an order for $50.96. The florists charged my credit card $59.55 and then ran it again for $50.96 so that it wouldn't appear as a duplicate charge.  Glad I monitor my credit card.  This has happened to many people and I'm hoping a class action suit will be started on them shortly.

08/17/11

Name : Janet Hussain

Email : jangrehus@aol.com

Name of Delivering Florist : unkown

My Complaint : I ordered flowers for my uncle's funeral and paid for a "beloved uncle" banner and expedited delivery.  My bank account was charged but the flowers never appeared.  I want my money back!

08/11/11

07/31/11

Name : david 

Email : appledog51@msn.com

Name of Delivering Florist : 

My Complaint : Order flowers on 7/30/11 for same day delivery. I got a call saying they did not have the flowers I wanted so I made a change. Rec'd another call, at 1;30AM EST saying the flowers could not be delivered until 8/1. I am beligerant now. I had the order canceled and,hopefully, my credit card reimbursed.  From other readings, there might be a problem getting my money credited.  I will go to my credit union to try to stop payment before it is too late....THIS COMPANY IS A TOTAL RIP-OFF!!!        

07/28/11

Name : Jon Newell

Email : jonnewell@sbcglobal.net

Name of Delivering Florist : ??

My Complaint : I ordered flowers for my cousin who just had surgery.  The flowers were not delivered but I see that my credit card was charged.

07/18/11

Name : PHorstmann

Email : lbhorst@comcast.net

Name of Delivering Florist : 

My Complaint : I ordered a red and white triangular arrangement for a funeral service and received a small compacted peach floral arrangement.  I understand the substitution policy, but I don't think that applies to the shape of the arrangement. And I think that red is usually a pretty standard color rose. The customer service rep who amazingly sounded like the "manager" accused me of ordering the wrong item and was very argumentative.   As far as I know it's a 2 person office of scammers.    For a $140.00 arrangement, I was offered a $15.00 credit.      Unbelievable horrible service!!!

07/18/11

Name : Angie

Email : gargangel@yahoo.com

Name of Delivering Florist : 

My Complaint : Flowers were to be delivered for a funeral; got a call 1 1/2 hours before funeral advising me they had to make a "substitution" for plants and refused to cancel the order. Plants were in terrible condition and were not at all worth the value paid. I could have picked these weeds out of my back yard. The "cookies" they use on their website borders on being a virus; as I had not completed my order and had originally changed my mind (which I should have stuck with!!!) and they called me back. Their representative ordered for me (which I thought was a nice gesture at the time) and when I complained they acted as if I were the one making the mistake. I didn't order what they signed me up for, and they refuse to "make good" on what was sent. I don't want a replacement; the funeral is over and new "flowers" would do no good. This company is a SCAM! I have  sent complaints to several sources, and am now including this website. 

07/12/11

ame : Jill

Email : jillp224@yahoo.com

Name of Delivering Florist : Just Flowers

My Complaint : I don't need to repeat what everyone else has said. They don't deliver what they are selling and many have lost thier window of necessity, ie, funeral, someones birthday..etc.  It is important to note that there are hundreds of complaints on many different websites - but the only organization that is responsible for holding these people accountable is the Attorney General in California.  Everyone with a complaint against Just Flowers - please go to the AG website and file your compaint there.  Here is the link:            oag.ca.gov/contact     If enough people channel thier information to the right place - we can get this scam artist shut down.

07/12/11

Name : Miranda 

Email : mandipanuska@gmail.com

Name of Delivering Florist : 

My Complaint : I sent flowers to my mom for her birthday.  I was left a message on my phone the day of delivery saying that I had 15 minutes to call back or my order would be canceled.  The area where they were being delivered was a rural area and it was going to charge $10 extra to be delivered.  I called back within 10 minutes and my order had already been sent out and my account charge the $10 without any permission by me.  I do not recommend this flower company at all. Pay the extra money to get it shipped from some place with better reviews.  

07/09/11

Name : Paula

Email : mummypotamus@yahoo.com

Name of Delivering Florist : CallaFloristAustin

My Complaint : My mother sent me flowers using this company and the fees they charged her cost as much as the flowers. THEY called HER and then they charged her for the international call. Is that even legal? The flowers I received had a lot of empty stems - the flower heads had obviously been cut off because they were looking a bit shabby, but the green still filled out the basket a bit.  They asked her when she wanted them delivered then charged her a fee for delivering on that exact day - without telling her. 

This company sounds like it is run by a bunch of cowboys.

07/04/11

Name : Mary

Email : McGarry409@msn.com

Name of Delivering Florist : 

My Complaint : Last month I ordered a bouquet of flowers with a balloon and "10 inch bear" for my son and his wife.  I upgraded the order from the $39.99 bouquet to an additional $10 for a bigger bouquet.  This brought my order to $49.99.  I went to your site because it advertised same day delivery.  It did not mention any added cost for same day delivery nor did your employee.  I was charged an additional $4.99 for the same day delivery.  I could accept that if I hadn't also been charged $3.25 handling fee and $17.98 shipping fee!!  Neither of which were ever mentioned in my phone conversation with  the clerk.  I realize there is a delivery fee, but I find a total delivery fee of $26.22 unconscionable and usurious!  

I was already unhappy with this outrageous fee, when I went to visit my son, his wife and new baby and saw what I had been charged $81.21 for.  The 10 inch bear (and yes, I asked exactly how big the bear was) turned our to be closer to 5 or maybe 6 inches, it's leg was torn and it is so cheap you can hardly tell it is a bear.  The $49.99 bouquet was the sorriest looking bunch of flowers I have EVER seen!  My son and his wife said the bouquet looked a little better when it arrived than it did when I got there two days later, but even two days later shouldn't most of the flowers still be alive???

Needless to say I am VERY displeased with your business.  

After numerous contacts with Just flowers.com I have found out that the "local" company in Seattle I thought I was dealing with is not local at all.  They would not tell me the name of the flower shop in Seattle, so they can't even learn from my situation.  I will find a local florist shop I can call directly and either compliment or complain to directly.  Justflowers.com is the worst place I have ever used on the internet and I warn all to NEVER use this site!!

07/01/11

06/30/11

Name : Dottie Blake

Email : 

Name of Delivering Florist : 

My Complaint : I placed an order from JustFlowers.com for two corsages to be delivered to my niece and her daughter for high school graduation in CT.  I'm in CA.  Although I found Just Flowers online, I called and spoke directly to a representative.  I ordered one corsage with a purple orchid and purple ribbon; the other was a white orchid with a white ribbon.  Two ghastly cream corsages with black and silver ribbon with silver beads hanging down were delivered. I immediately called and was told that new corsages would be sent out.  Never happened.  I called the next day and they ofered to resolve the problem by sending out two new corsages.  Graduation was over, the corsages were no longer needed.  Also, I was charged two delivery feels, two handling fees, two express fees (to have them there by noon) for two corsages going to the same person at the same address. They offered me a $30 refund.  I got my bank involved and eventually received $47 refund from $111.43 total.  Not a satisfactory resolution.  While the bank and I were on the phone with Just Flowers, the manager was dishonest about the situation and I had to remind her that I had e-mails that I received from them that collaborates my story.  JustFlowers.com is a dishonest, conniving business and I discourage anyone from dealing with them. 

06/26/11

Name : carol pagel

Email : cpagel@prtel.com

Name of Delivering Florist : unknown

My Complaint : If only I had checked this complaint sight first! 

I cannot tell you what was sent as I am a state away from the sight of the service for which I ordered flowers.  I do know that I was not charged the amount they said I would be charged and after reading many of these complaints I doubt I received what I ordered.

My statement from the bank arrived showing a much larger sum than I agreed to when ordering.  What can one do other than NEVER order from this sight again?  

Can't the Better Business Bureau or someone in authority shut this place down?   Frustrated

06/24/11

Name : Jo 

Email : 

Name of Delivering Florist : 

My Complaint : Horrible Company and here's why.  I went online to order a flowers to be delivered the next day.  I got an e-mail from them saying the delivery was delayed a day - no explanation given.  I called customer service (what a joke) and spoke to a gentleman in IndIa who could not explain why they were not deliverd and when I asked for compensation he said he could give me $5.  That was an insult and I told him it was not acceptable so he increased it to $7.  Again, I told him it was not acceptable.  So he connected me to "Kevin" who said he could give me $10.  I said, the least he could do would be to credit the handling and shipping charges since they did not honor the request.  He continued to argue that all they could do was $10.  So I asked him "what is customer service?"  He could not even answer that so I asked to speak to someone above him.  Well, I got Aaron.  The first question I asked him was "what does customer service mean?"  His response was "I guess, helping the customer."  But he was not able to help me and finally agreed to refund the shipping charges and give me a delivery confirmation.  Well, that was yesterday.  I received no credit nor delivery confirmation today so I called again and was told the flowers would be delerved today.  But, how can I be sure?  

THIS IS ONE HORRIBLE COMPANY THAT DOES NOT DELIVER WHEN PROMISED, DOESN'T COMPENSATE FOR THEIR ERRORS AND DOESN'T EVEN KNOW WHAT CUSTOMER SERVICE IS ALL ABOUT.  I WOULD WARN EVERYONE ABOUT GIVING THEM YOUR BUSINESS.

06/21/11

Name : Connie

Email : ckul1

Name of Delivering Florist : Justflowers.com

My Complaint : I ordered a multi-colored floral wreath for a funeral last week at a cost of $143 from Justflowers.com. How thoroughly disappointed I was with the arrangement. Three huge sunflowers were stuck in it diagonally with no form for the arrangement. It didn't look like the picture at all. It was the ugliest arrangement I had ever seen. It was obviously done by an amateur with no floral experience. Furthermore, the card to go along with the flowers were mixed up. I spoke with the customer service and manager asking for a full refund. I was told it would take a few days for it to be deposited but only to find out later that only $20 was refunded. I should have read the reviews before calling this florist. Don't use this florist / website. 

06/17/11

06/17/11

Name : Millicent Dein

Email : apache28@rocketmail.com

Name of Delivering Florist : 

My Complaint : Ordered a flower arrangement for my mother's birthday first thing in the morning with express delivery cost, expecting delivery by 1pm.  At 3pm my mother still had not recieved the delivery and leaving her house to go to an early dinner.  Very, Very disappointed will not use this service again!!!

TERRIBLE CUSTOMER SERVICE for a special day.

06/16/11

Name : robert

Email : rwinbauer@cox.net

Name of Delivering Florist : 

My Complaint : I ordered flowers over the phone. I ask for the total price and I was happy. When I checked my e-mail the price was alot more than what the girl on the phone told me. They added shipping,services,handling $$$$$$$$on top of the total price I was told. I feel like I was SCAMED!!!!!!!!!!!!!!

06/14/11

06/02/11

Name : Hilda

Email : hildamunch@gmail.com

Name of Delivering Florist : Unknown

My Complaint : On Thursday, 5/26/11, I found what I thought was the perfect funeral spray on JustFlowers.com. Because they don't post measurements, I called to get a better explanation of what is included when paying more. The clerk read back to me what I was looking at on the web page. She offered to give me a $9.99 banner for free if I ordered from her. I explained the service would last for just 3 hours early Saturday morning, and could they guarantee delivery Friday. She said yes. They would email me a delivery confirmation. No email by 7 PM Friday. Called customer service. They were so sorry it had't been delivered but promised it would be there before the service. They delivered a  'Mini Me' version of the small arrangement pictured, not the large spray I had ordered. It had been thrown together at the last minute with a few unopened roses and WILTED flowers and BARE SPOTS where the dead flowers had fallen out! Oh, and no banner. Over the next 2 days I called JustFlowers 4 times to express my humiliation and upset. Each time they offered to credit $9.99 for the free missing banner. Escalating to Managers, I was called a liar in the nicest way possible.  They let me know I got good value for the money.  Newsflash- wilted flowers are never a good value. And they, who weren't there, insist the spray did include the 18-24 extra roses I paid for. Really. Somehow, the florist managed to bend the laws of physics and squeeze all that mass into such a tiny space. Don't make the mistake I did buying from JustFrauders.

06/01/11

Name : A. Evans

Email : blue-eyedpirate@hotmail.com

Name of Delivering Florist : JustFlowers refused to tell me

My Complaint : On May 24, 2011 at 2:40pm EST,as it was noted on my order confirmation as 11:40a.m. PST, I ordered a deluxe bouquet of flowers. Total Cost was $69.72.  I was told they would be delivered the same day by 6:00pm (EST) because they were going to a residence. To cut to the chase it is now June 1, 2011 and the flowers have STILL NOT BEEN DELIVERED!!! Here's how customer service handled it. Call#1: I called customer service the following day about TWICE, the first timethe customer service representative said she wa unable to contact the local florist to check on the delivery status. I asked for the local vendor and she refused to tell me saying it was against policy. Call#2 on same day was at 3:00pm EST. The customer service representative "checked my account notes" and then put me on hold to contact the local vendor. He came back and said the local vendor said the flowers had been delivered to the recipient. NOT TRUE!! They NEXT DAY, May 26, 2011 I called again, this is CALL #3...I speak to a customer service representative to dispute the local vendors claim, I am put on hold AGAIN, she comes back and says the vendor now says the flowers were not delivered because the recipient was not home when they attempted. She assures me the flowers will be deilvered by 6:00pm on May 26, 2011.  It is now JUNE!, 2011 and still NO FLOWERS HAVE BEEN DELIVERED!!!  I am now going to simply demand a refund. I am sure that will take about 10 days based on other complaints I have read, but it only took them 15 minutes to charge my account when I ordered.  I would NEVER SUGGEST ORDERING FROM JUST FLOWERS!1 The absolute worst company I have EVER dealt with for ANY service or product

05/31/11

Name : ES

Email : shybaram@gmail.com

Name of Delivering Florist : 

My Complaint : I used them because their website said they could deliver on Sunday.  They Sunday at 3:30 I get an email saying the could not deliver until Monday.  Knowing it was Memorial Day, I called asking why they could deliver on Monday when they could not deliver on Sunday.  Once the stupid sales associate put me on hold she told  me they could not deliver until Tuesday.  The only reason I did not use a local delivery service was because Just Flowers website said they could deliver on Sunday, FALSE ADVERTISEMENT!!  They finally delivered LATE on Tuesday and the flowers were VERY average.  The recipients were not impressed by an $80 arrangement.  NEVER use this site.  They are aweful.  Customer service agents don't speak english.  They would not let me cancel my order, they totally lied about when they could deliver the order, AND the flowers were NOT nice!!!  TERRIBLE, RUN AWAY!!!

05/31/11

Name : Mary Hall

Email : maryhall@comcast.net

Name of Delivering Florist : 

My Complaint : I ordered flowers for a funeral and it said that they could be delovered the same day. I paid for express delivery and thought all was well and we3nt about myday.   I got a  phone call asking me for $20 more to have them delivered.  I had spend all that  I could in the first place,  So I did not have anymore money.  The flowers did not get to the funeral.  I felt like I had be cheated and lied to online when told the could be delivered iin 4 hours.

05/31/11

Name :  

Email :  

Name of Delivering Florist : justflowers.com

My Complaint : So I ordered flowers and balloons on Saturday 5/28 for my grandmothers birthday.  I called to confirm that my order would be delivered same day and it was confirmed.  Later that afternoon I found out that only the flowers were delivered and not the ballons.  I contacted customer service and was told that the florist was already closed and that a representative would contact me tomorrow.  I never received a call that day however when I contacted them they said they are still trying to get a hold for the florist and would contact me witht the results.  Today Tuesday 5/31 I receive a call saying that yes my balloons were not delivered and they can deliver them today.  Being that it's three days later I only wanted a refund of the balloon and some kind of refund for the inconvenience they caused.  The agent did not want to give me the refund for the balloons because she said that they are correcting the problem by delivering the items today.  After a long conversation and a request to speak to a manager they advised they would refund me for the balloons but no other refund would be given.  On their website it does state that if an order is not delivered on the day requested up to $10 can be credited for the inconvenience.  Agent did not think I was inconvenienced in any was because she said that my order was delivered.  But I kept insisting that only half my order was delivered.  I gave up in talking with the agent and advised that I will no longer order from them again.

05/23/11

Name : Raffaele Buono

Email : raff68@tpg.com.au

Name of Delivering Florist : 

My Complaint : I placed an order with them around mid afternoon on a Friday and was told that they would be delivered By 6pm the next day( our anniversary).

I was quoted a total price of $69.00.

The flowers were delivered a day late and the actual price was not $69.00 but instead $92.00. 

They failed to quote me the handling fee and over the top delivery fee and had the nerve to ask for it eventhough they delivered them a day late.

Ohh! and as for what they delivered..., looks nothing like the fabulous photo on their website.

Very poor customer service and dispute resoloution. I would never recommend them to anyone for flowers

05/23/11

Name : Annette Mouton

Email : anny@stateinsuranceservices.net

Name of Delivering Florist : Anna's Florist in Prairieville, Louisiana

My Complaint : My son, Jacob Leisure, was supposed to have a credit from Anna's Florist of $59. applied back to his debit card.  She came an picked up the flowers and said she would contact Just Flowers so they could credit his card within 4-10 days.  My son has not yet seen a credit.

Thank You.

05/19/11
Name : Mauro Astudillo
Email : boanerges336@yahoo.com
Name of Delivering Florist : Hamburg, Vernon, NJ Sussex County who knows
My Complaint : Justflowers.com SUCKS!!!   Ordered for a same day delivery which they offered; never received the flowers.  It cost me $100.00. DO NOT ORDER FROM THIS LOWDOWN PIECE OF S__T WEBSITE.

05/19/11
Name : YVETTE
Email : Delgado.y2991@gmail.com
Name of Delivering Florist : JUSTFLOWERS.COM
My Complaint : I ordered for my best friend who passed away pink rises and white lilies in a heart shaped form. They sent FREAKING ORANGE!! ORANGE!! And it had like 6 tiny little orange roses only!!! I was so disappointed. I PAYED SO MUCH TO BE DISSAPOINTED...I called them to complain. They then tell me that it will get messy to DISPUTE THIS.... was this a threat??

THIS WAS THE LAST GIFT TO MY FRIEND FROM ME BUT JUSTFLOWERS.COM SCREWED IT ALL UP.  

Some advice look for a local florist.. Do your research so you can get your money's worth

05/18/11

Name : rose gilman

Email : rgilman15@gmail.com

Name of Delivering Florist : 

My Complaint : sent poor arrangment a day late  not expensive item i ordered,,,claims didnt get email pics said to call florist

Son ordered flowers through flower.com on Thursday, February 11th for delivery on Sunday, February 14th (Valentine’s Day).  I helped with getting the form filled out correctly including the recipient's correct address.  We used my Mastercard to pay – it was a total of $61.23 which included the flowers, a service/handling fee and tax.

Saturday, February 13 we received an arrangement - wrong flowers, card written incorrectly and to the wrong address.  Son called the flower.com contact number and spoke to a rep (didn't get name) on Saturday, Feb 13 to complain that the flowers were wrong, the card was wrong and the flowers had been delivered to the wrong address.  At that time they asked him for the correct recipient's address and he gave it to them.  He also said he did not want another arrangement sent as he knew it would not be delivered until the following week. He said he wanted his money refunded and they refused.  They notified him of their policy of delivering flowers the day before or the day after indicated, if their local florists were not open on the day they were ordered to be delivered.  We did not dispute the day delivered after that.

On Tuesday Feb. 16 we received another flower arrangement (was not fresh, as some flowers were already wilted) on our doorstep with a card from a local florist saying the "sender wanted us to send a replacement arrangement for the one received on Saturday as we used small filler daisies (montecasino) instead of the large ones ordered. Sorry for any problem."  At that time I called the flower.com contact number and spoke to Elsie. I asked her to look in their system and tell me what address they had for the recipient.  She recited the address we had given them as the recipient's address, so I knew it had not been our mistake.  I then explained the issue in its entirety and she said she would "look into it with the delivery guy" and call me back that day.  I never heard back from her.

On Thursday Feb 18 we received an email from flower.com asking us to call them at the same number we had been using.  I called again and spoke to a male rep who told me he could not help me because "an arrangement had been sent". I reminded him it was the wrong arrangement, with the wrong card to the wrong address (TWICE!), so essentially it had NOT been delivered.  He asked me to send a picture of the incorrect card and the flower arrangement, which I immediately did.

On Friday, Feb 19 we received an email asking us to call about the order.  I called and spoke to a male rep.  I explained the issue all over again in its entirety, and the rep offered to "call the intended recipient and apologize for the mistakes they made."  I said that would be fine, so long as they also refunded our money.  He said they could not do that.  I asked to speak to a supervisor. He put me on hold for a long stretch and finally, a supervisor by the name of "Richard" got on the line.  He made me explain the entire situation again (for about the 4th time), which I did.  He told me it was our fault that the order went to the wrong address, as our address had been put in as the recipient's address.  I knew this was a lie because Elsie had told me they had the correct recipient's address.  I told him this and he said that was wrong.  He reiterated over and over that they would not and could not issue a refund because "an arrangement has been delivered".

They would not accept our objection that having an arrangement sent with the wrong flowers, the wrong card and to the wrong address was an utter failure of their contract with us that we had paid for.  He would not offer anything more than a refund of the "service fee" of $12, which I refused.  I told him we would settle for nothing less than a full refund for their breach of contract.  He refused.  I notified him that we would be filing a complaint with the BBB, with Treasure Trooper (whose site we used to link to flower.com and that we would dispute the charge with our credit card company.  We have since done these things.

Later that same evening (Fri, Feb 19) my husband called back and immediately asked to speak to a supervisor.  The same man (Richard) eventually got on the line after forcing my husband to hold for a very long time.  My husband had to explain the entire issue again.  At that time Richard said he did not have the authority to issue a refund, so husband asked to speak to whoever did have the authority.  Richard refused to put anyone else on the line, saying that his boss "does not get on the phone".  After arguing with Richard for a long stretch of time, and Richard completely refusing to settle our dispute, husband hung up the phone.  Please understand that neither of us was ever abusive to any of their reps or to Richard.  We tried to be as civil as possible at all times.  Although they were never abusive either, they were dismissive and uncooperative most of the time.

This company, who also owns the names justflowers.com; flowerdelivery.com; florist.org, and justbasket.com, among others, appears to be affiliated with FTD.  Our credit card transaction had the name "FTD*Just Flowers".  I have come across many online complaints as well as complaints on the BBB website about this company.  I don't know how this company has a B rating on the BBB site.

Please, don't EVER use this online company or any of its subsidiaries (or affiliates)!  They are shady, they have abysmal business practices and you will be absolutely ripped off.

----------------------

02/15/10

Name: Louis J Ferro III
Email : lsferro7@gmail.com
From : somewhere in the Eastern U.S.

???????amidst an abundence of wounderful invisible flowers ??????
text area : Well now, here it is, (MONDAY), The day after Valentines Day and just as I suspected.......
NO %&$#@ DELIVERY ! After playing (PHONE TAG) ALL WEEKEND,SPEAKING TO SOMEWHERE IN INDIA where the Service Support get their paychecks for quality LYING,and I was expecting a delivery either from a carrier pidgon or haywagon, It is now clear, Ive Been Had .... no further phone calls, ....
e ~ mails, Nothing ! Scammed.! JUST A WARNING FOR YOU FOLKS,If you want to send flowers by INTERNET...DONT !!! Ive asked a few nearby florist's About the Company and It is not safe, especialy during a Holiday.They(Just Flowers) and their associates make a HUGE PROFIT from the florist's in the U.S. they keep a high percentage of the sales,from the stores that receive orders to fill for them. They are only a CYBER ORDER TAKING COMPANY outside the U.S. Somewhere. All I can Say ....SAVE YOUR MONEY...I LOST A LOT OF MINE....SUCKS.

----------------------

02/13/10

Name: papadopoulos
Email : roberta-rose@ccomcast.net
From : mass.

Not one flower on arrangement as i ordered.they charged me three times for the same arrangement and never gave me 17 dollar credit they told me.no bow on vase flowers looked like they were thrown in vase. pd for deluxe arrangement lilies, carnations, and roses all pink but not one pink flower came.last year ordered pro flowers came exactly as pictured.i qasuestion their creditability as a company.

---------------------

02/12/10

Name : Greg
Email: ca22@aol.com
From: DC

Same problems as a lot of others - can't get off their email lists, get three or four spams a day.  The unsubscribe link does nothing, as does calling or emailing them.  Wish I would never have used them.

Now that they've started calling my cell phone 3 times a day from a private phone number to sell me valentines flowers, I'm really upset.  I will never, ever use them and hope others follow that lead.

-----------------

02/08/10

Name : GM
From: Toronto
Name of Delivering Florist : JustFlowers

I cannot get off their spam email list. I have unsubscribed, sent emails and left messages. I will NOT buy from them because of this policy.
Don't use these scam artists who don't know how to keep customers, just get rid of them.

GM

------------

02/02/10

Name: CM
From : TN

1. The flowers delivered look nothing like what I ordered.
2. I CANNOT get off their list serve despite multiple emails and phone calls. At this point, I'm contacting my Senator and the Better Business Bureau. This email is bordering on harassment.

CM

---------------

12/28/09

Name : KD
Email: swankysnazz@hotmail.com
From: CA

Total rip-off...worst service ever ...refuses refund...massive spam.....scammer company from hell

------------------------

12/13/09

Name: June
From: Spring, Texas

I ordered flowers for a get well cheer to a friend and was told they would not charge me a delivery fee  and (I asked several times) the total amount would be $37.98.  I received a confirmation several minutes later of $66.22.  There was a delivery fee of $17. + and other charges.  I called the bank, it was charged $66.22 so I called Just Flowers and I got a bunch of people switching me off to others.  Finally I said I want it cancelled and my account credited and they tried to bargin with me, never the original amount that I agreed upon.  I again tried to cancel was told that it would be 4 business days before my acct. would be credited back.  They took my money, in what I would call fraud or deceit and told me I could have my money back in 4 days.  I couldn't believe that was happening.  The bank was no help either.

June

-----------------------------------

-------------------
05/14/09

Name: Deborah
From: Texas

I had a horrible experience with justflowers.com.  I ordered flowers for my mother-in-law after the loss of her mother.  I ordered from their website because they promised Sunday delivery.  The flowers were not delivered, so I called the Customer Service number and nicely told them of the situation. The person I spoke to first said that the flowers had been delivered, when obviously they had not.  Then, he called the local florist and said that they would deliver the flowers that day. My family had already left the state so I asked that the flowers be delivered to her home, and he refused.  He offered a partial refund and I said that was not acceptable.  He then tried to make it sound like I didn't order within their guidelines and I had printed receipts that proved that I did. 

I asked to speak to a supervisor and he said he WAS the supervisor and threatened not to give me my money back or have the flowers delivered.    He did not apologize at all.  I truly have never spoken to such a rude person in my entire life.

A distant relative received the flowers four days later.  We had ordered a green plant and they delivered a poinsettia!  My mother-in-law never received the flowers.

Consumers, please do not use this company.  Someone has to stop them!

------------------------
05/12/09

Name: Justin
From: Boston

I'll be brief.  This company JustFlowers.com is a complete disaster.  AVOID THEM AT ALL COSTS.  Based on the sheer volume of complaints on this site and my recent experience, this business model does not work and the customer service department is completely incompetent.

I ordered flowers for a 5/8 delivery and it took me over 10 calls, 3 emails and several hours of hold time before I could even reach customer service today (5/12).  I ordered a generic arrangement and they claimed they did not fulfill my order because they did not have "lillies to complete my custom request."  This was clearly a fabricated excuse.  They're hopefully delivering today and giving me a $10 credit.  Wow.  I'm tired just thinking about this sad excuse for a business. 

---------------------------
05/11/09

Name: Susan

"JUST FLOWERS" is my Mother's Day nightmare!!!!!!!!!!!!!!   These "Just Flowers" people are probably just thieves!!!!  DO NOT GIVE THEM YOUR MONEY.......or you'll find out like I did that "Just Flowers" well take your money, promise you the world, and FAIL to do a damn thing!!!!!  

When you realize what "Just Flowers" has done or failed to do, you call, you'll wait forever,  and then you'll get repeatedly disconnected!!!!  If you ever do manage to get a live person at "Just Flowers", they will be really sweet, apologize and do ABSOLUTELY NOTHING!!!

When it's all over (and by that, I mean you've given up on getting any assistance
from these "Just Flowers" clowns!), you'll probably have to go to your credit card company to get your money back!  

"Just Flowers" has spent a ton on advertising, including lots of fancy flash and widgets
on their website.  It all looks soooo easy!  But, good luck ever getting anything delivered!!!  

Oh yeah! And, it's lots of fun repeatedly calling your Mother-in-Law to find out the flowers you ordered from "Just Flowers" on May 1st for Mother's Day STILL haven't been delivered.  You will have to do this repeatedly because you won't be able to find out a damn thing on their website using your confirmation number like the drone on the "Just Flowers" "CUSTOMER SERVICE (Now THERE's a joke!)" line directs you just before it disconnects you yet again!  What fun!!!!!  You can imagine how my spouse is taking this!

You'd do a lot better to just send the money to your Mom.....because these "Just Flowers" clowns will take your cash and VANISH!......."Just Flowers" will promise to fix it on Monday and do nothing AGAIN!  Their guarantee is a complete joke and so are they!  

"Just Flowers" JUST SUCKS!  Maybe THAT should be their new byline!!!!   I'm getting it printed on tee shirts!!!  Would you like one??????

--------------------------
05/11/09

Name: Rease
From: maryland

They promised they could deliver flowers for mothers day even though we called on 5/10/09 around noon west coast time.  I tried ordering through the 800 numer first simply to get verification first, but the cust ser rep was so inept at her job that I hung up and ordered online.  Her inability to take a quick order should have been a warning, but I was in a hurry, so I went ahead and placed the order online.  No flowers were ever delivered, and I have called over 5 times since yesterday.  I have waited on hold over 30 minutes each time, without anyone picking up.  The last call the recording stated that they could not provide delivery information and the line went dead.  I am contacting VISA and hope they will not put charge through.

--------------------------------
05/11/09

Name (can be just your first name) : Lance
From: Las Vegas
Name of Florist : JustFlowers.com
Here is what happened to me !!!

I do not know what type of operation you are running but, what your Company did to me is inexcusable I ordered on May 6, 2009 as you will see on the confirmation you gave to me stating that this order would be delivered on Mother's Day. I now have a Fiance that thinks I did not order them in time and is fuming at me plus her mother who was disappointed that her daughter did not remember her on Mother's Day, I guess by reading this you a figured out that the ORDER!!! was never delivered.

How do I know this, because my Fiance went down to see her mom, and surprise her first with the flowers and then her getting there about 11:30 PM, well all I can tell you is one showed up. I know you are going to tell me that someone tried to deliver them but no one was home, (well they were gone for a couple of hours). I would believe that if there was a note on the door saying that but guess what there was no note anywhere. In all my years of sending flowers I never had this happen, I guess the only person I can blame is my self for deciding to try your company out, boy!!! was I wrong and yes I learned my lesson go with the companies I know locally in Las Vegas. But since this was going to Misouri, I would use a local which I guess you are not and to me you have a misleading site.  

I do not know nor do I care who's fault this is, I only expect to hear one thing from you. We are going to correct this and have it delivered first thing in the morning.

Please DO NOT DISAPOINT ME AGAIN!!!

---------------------------
05/10/09

Name: Jim
From: washington state
Name of Delivering Florist : No Florist.  They never sent the order to a Florist!

This Just happened this May of 2009.

I would like to suggest to you to investigate Justflowers.com.  I know that there has to be more people that had to have a story like mine.  Well let me start my story.
On May 6th I placed an order with Justflowers.com to deliver flowers to my wife on Friday May 8th before 1 PM.  Well that surprised never happened.  My wife had to go to the ER that morning so I asked one of her friends at work to watch out for the flowers to be delivered.  Well the flowers never delivered.  I called justflowers.com on Saturday May 9th to find out why no flowers were delivered.  Well I was told first that the florist did not have time to deliver the flowers on Friday and that an email was sent to me to notify me.  Well no email showed up and no phone call was made to inform me of the problem. So they asked me if that the flowers could be deliver on Saturday May 9th.  I informed them that her place of work was closed and that she was in the hospital.  I said that I did not know if she was going to be released on Saturday or not so I told them that they need to be delivered before noon which they said they could do that.  Well they said they would call my wife whom they did and got the address and room number she was in.  At 9:50am we were called again to ask if they could get another alternative address since they could not deliver the flowers again.  Now I am upset and my wife is very upset because of the surprise is gone.  I asked to speak to a manager when I called them around 9:55 am.  I wanted a full refund.  I was informed that all the managers were busy on the phone and one will have to call me back.  I requested a call back by 11:15 am.  Again No calls back any communication from justflowers.com.  So my wife called them to find out if we could go pick up the flowers from the florist.  Well we got the information and call Neilson Florist in Seattle and were informed that justflowers.com never submitted an order to them for florist.  So again I called justflowers.com to find out why this happened.  Well they blamed Neilson florist for rejecting the order.  I then asked why the order was not sent to another florist if it was rejected.  I was informed that the order got lost in the system. My wife checked my email and there is an email from justflowers.com and I quote "Thank you for your order to Irene for delivery on 5/8. Unfortunately we were unable to deliver your flowers due to the lack of quality flowers to complete your order on the date that you requested. Now mind you I started calling them at 6:30 am on Saturday May 9th and the email was sent at 8:47 am on 5/9/2009 not on may 7 or 8th.  That was all I could stand.  I just called them back and requested a full refund.  I talked to a manager who's name was Samantha.  She stated that my refund will be given to me in one to four business days. That is when I requested the contact address to the company so I can send letter to the company about my dissatisfaction with the way the company handled the whole ordering process and how it was never resolved.  She refused to give me an address to the company stated that they could not give out this information to anyone.  Well I have had it with them and I would like to get the word out about justflowers.com.  And maybe you could investigate them to see if this happens a lot.  I have saved all my emails from them just in case there is a problem with my refund.
I forgot to put in that I called Neilson Florist to tell them what I was told about them.  When I stated that I was told that they did not have enough quality flowers to fulfill my order they were very upset with them because they did have the flowers.  They just never received the order from Just flowers.

Editor's note: Many local florists do not accept orders from justflowers.com because they are known to give florists a lesser amount than what the customer paid for it. For instance, it has been reported that when a customer pays a $100 dollars for an arrangement that only $85 is given to the local florist. Hence, in an effort to avoid a complaint on the local level the florist will simply not take orders from justflowers.com.

In other words, when justflowers.com calls a local florist to make an order, the local florist will will say "no thank you -  bye."

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05/0909

Name: Sandra Bailey
Email: sgoff77@mac.com
From: Atlanta, GA
Name of Delivering Florist : I don't know

I have used justflowers.com in the past, maybe once of twice. I have no idea about the specifics of my order. What I do know is justflowers.com / flowerorder.com / flowerdelivery.com / mothersdayflowers.com and all the other web addresses this crazy company uses are emailing me 10 -15 times a day and I can't get off of the list. I have called and called and tried to unsubscribe through email. I can't get them to stop emailing me. It is so awful and frustrating. I don't know what to do.
This company is awful.

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04/23/09

Name: Roy
Email Address: kaufmannrl@aol.com
From: DC
Name of Delivering Florist : justflowers.com

Ordered online for delivery following day.
The following day (late in the day) we received a note that they didn't have the flowers necessary to do the particular bouquet we ordered. We said OK to send the next day.

The next day (in the evening) they said that they could not find a local florist to make a delivery.

Very shoddy service.

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04/23/09

Name: David
From: Alamo CA
Name of Delivering Florist : unknown

Ordered the "Premium Stunning Bouquet" however received a bouquet not even as nice as the "Shown Stunning Bouquet" Price difference should have made for a spectacular arrangement.  What was bought and paid for, was never delivered and customer service line was anything but helpful.  I will never use this service again and if I can find out the local florist I will make sure they do not get my business or any from my friends either!  EXTREMELY disappointed in the quality and service.