01/26/12

Name : reyhan

Email Address : reyhankhan@hotmail.com

Florist Name : serenata flowers.com

My Complaint : I order flower from internet for my uncle's ceremony i paid £29.99 they were gonna deliver yesterday when i called my uncle there wasnt flower when i called serenata flower she said they delivered courier gave it to someone only signature he tokk and she said no refund straigt away they are scums they took money and no flowers wasted money .

01/20/12

Name : mks

Email Address : 

Florist Name : Candy's Creations Saginaw

My Complaint : My daughter who now lives outside of the area ordered her first flower arrangement for me.  She picked the FTD arrangement because of the color combination and the vase.  Much to her surprise they arrived in a paper vase, which leaked water all over my table and not the colors she picked.

We were both very disappointed.

 12/29/11

Name : Sheila

Email Address : koszycegirl@gmail.com

Florist Name : Honolulu Florist

My Complaint : Honolulu Florist 

I ordered flowers directly from their website.   The pictured bouquet was lovely, and as this was a Christmas gift for a special person, I upgraded to deluxe.

On the delivery day, my friend posted a „Thank-you‰ and a photograph of the flowers on her Facebook page.  I was appalled.   The bouquet was much smaller than the BASIC version and the flowers were dry looking, and elements of the arrangement were missing.    I hoped my friend wouldn‚t think the quality of the flowers was indicative of the quality of our friendship.

This situation is not the result of one wire-service florist skimming from a different fulfillment florist.   I placed my order directly with Honolulu Florists.   She knew what was expected and deliberately sent and undersized and lower quality arrangement.    

I contacted Honolulu Florist via telephone and email.  In the email I included a photographic comparison of what was pictured on her website and what was delivered to my friend.    I told her I expected a refund.   

She responded that she would refund the purchase price, but not the delivery fees.  SHE HAS NOT DONE SO, even though her email of 12/27 says that she had.   She further stated that my pictures were not of the flowers delivered, which is tantamount to saying I am lying.   I quote her email for the reason she is not refunding the delivery charges:

"The picture sent of our arrangement is not what was sent out and delivered. However, we will refund the your order, less the delivery $12.51, because it was signed and accepted. If it wasn't signed, we would have refunded your whole order. However, floral arrangement was accepted, we do have a signature on file for this order. Honolulu Florist"

Her logic as well as her business ethics mystify me.  Who would not sign for a floral delivery?   The receiver generally has no idea what the flowers are supposed to look like, which is what Honolulu Florist has attempted to take advantage of.  However, she did not account for the instant communications available to people today.   I had a picture of her product within hours of its delivery.

Hence forth I will include the following statement in the „message for the recipient‰ on all future orders through any florist:

Please email a photograph of your flowers so that I may verify that they are similar to those ordered.

12/22/11

Name : Anna Williamson

Email Address : anna@dorabdesigns.com

Florist Name : I Florist 

My Complaint : My Fiancee in the USA ordered a surprise Christmas Bouquet from Iflorist.She ordered a Christmas Star Bouquet but obviously I received the wrong order:a cheaper bouquet from their online shop consisting of Pink Roses and Cream Lillies.When I opened them up, the flowers were obviously old and past their sell by date. The petals on the roses started falling off, the Lillies were turning brown and they had even put a dead flower head in there too!I was so disapointed and very embarrassed telling my Fiancee about what she had sent.I looked up other reviews and it looks like they are a terrible company with wrong orders, missing orders and disapointment from all round the world.It is also impossible to even contact them as they do not have a call centre, just online email call centre.VERY UPSET with IFLOWERS!Thank God we didn't use them for Funeral Flowers as they apparrently do these aswell??????

09/29/11

09/14/11

09/07/11

Name : Dee

Email Address : Dendeewich@aol.com

Florist Name : FloristOne

My Complaint : I ordered a loving light dishgarden (cost $77.94) 

for a funeral.  

I was so disappointed when I saw the tiny 

basket.  It would have cost me $25.00 max. if 

I had purchased it locally. It was truly 

pitiful.

08/05/11

Name : Tina

Email Address : Tinakay@gmail.com

Florist Name : Joys Flowers  Chattanooga TN

My Complaint : Absolutely the WORST Flower shop in Chattanooga!  terrible customer service...owner will not return calls when you have a complaint.  He is just in it for the money..Doesnt care what the customer has to say when there is a problem!   DO NOT USE THIS SHOP!!!!!!  It is AWFUL! 

08/05/11

Name : Tina

Email Address : tinakay@gmail.com

Florist Name : Joys Flowers - Chattanooga TN

My Complaint : I ordered roses and they sent something else!  I called NUMEROUS times to complain and to talk to the owner who was ALWAYS gone or in a meeting. I never did get a return call from the owner, David.  I think he only cares about the money he makes and not about customer service at all!  DO NOT USE this flower shop.  

07/18/11

Name : Deneen

Email Address : Weatherly3@yahoo.com

Florist Name : 

My Complaint : Blooms Today advertises that they guarantee "same day delivery" yet went I order flowers for a funeral the day before the funeral they did not come through with the delivery.  I received a confirmation of my order only to have some one leave a voice mail on my cell phone the next day (2 hours) before the funeral cancelling my entire order.  Needless to say I was unable to send flowers to a memorial service that meant a lot to me.  The caller left no return number so that I could call her back.  The message was that my order had been cancelled because they could not make delivery even thought it was more than a 24 hour notice. Nor did they offer to compensate me for my inconvenience. POOR CUSTOMER SERVICE when I finally did call their customer service number. NEVER DO BUSINESS with them again.  Not if you want to be able to count on a florist for getting the job done on time!

07/15/11

Name : lorraine johnston

Email Address : lijjy@btopenworld.com

Florist Name : Woods of Epsom

My Complaint : I purchased a bouquet for £48.50, £3.50 of that was delivery.  I asked Leah Mullis, the owner of Woods in Epsom, to give me an example what sort of tied bunch I would receive for that and she put together 10 blooms at differing prices.  We agreed on hydranga, lily, agapanthus and chrysanth.  

What was delivered were three hydrangas and three lilies with some greenery in a box which I had said I didn't want.  By Thursday these flowers were dead.  She attempted to blaim my mother saying there wasn't sufficient water in the vase or that she hadn't cut the bottom of the stems and that they need to be cut with a cross etc etc.  My mother had received another tied bunch picked up from the Flowersmith in Waterloo and as of Saturday they were still going strong.

I have been back to her with a photo and she tells me that what she supplied was to value.  

This was a disappointing experience, to say nothing of a complete rip-off.  Small businesses complain about the big chains taking business but it's no surprise with people like this around.

07/13/11

07/05/11

05/31/11

Name : Lisa S.

Email Address : 

From: Baltimore, Maryland

Name of Delivering Florist : GoFlorist.com

text area : NEVER, EVER, EVER order from www.goflorist.com. They are UNresponsive, delivered a bouquet FIVE DAYS LATE. I had to talk to 4 people before getting to someone in "dispatch" who was very helpful, but the rest of them are argumentative and excuse-laden. Awful. I'm very disappointed in them. Will never do this again.

05/30/11

Name: Tami Tullos

Email : tamitullos@yahoo.com

From: Riverview, Florida 

Name of Delivering Florist : Andrews on 4th Street

My Complaint : I had recent ear surgery and very hard of hearing.  The delivery person must have rang the door bell, but I did not hear it.  He then started banging on my window to the point that it actually scared me.  When I opened the door he did not say a word and after I signed the for flowers he still did not say a word he was very rude. 

05/24/11

Name: Gerald Erickson

Email Address: jerrynkay@gmail.com

From: Decherd, Tn

Name of Delivering Florist : Joys Flowers, Chattanooga Tennessee

text area : We ordered flowers to be sent to a funeral home in Chattanooga - what an embarassment.  Nothing like the on-line photos; it was extrtemely small and and the flowers dried up and fell off the day after delivery. The florist blamed the funeral home and just wanted to agrgue with us.  We were ripped off and learned an expensive lesson.

05/21/11

Name : A  GREEN

Email Address : RUBY318I@HOTMAIL.CO.UK

From : BRAINTREE ESSEX

Name of Delivering Florist : FLEURTATION     

my sister bought flowers for me from this shop in Braintree, they wilted after two days i phoned too say how dissapointed i am the so called manageress shouted & would'nt let me get a word in, i took the flowers into the shop the owner Yolande was even more agressive, she screamed at me, pushed me & told me to get out of her shop, i have been in the retail trade for over forty year's & have never encounted service like it. I have flowers from a supermarket bought the same day they are as fresh & beautiful as the day they were purchased, they cost a fraction of fleurtation flowers WOULD MAKE PEOPLE AWARE OF THE DREADFUL STAFF & EXPENSIVE FLOWERS THAT DONT LAST. 

05/20/11

Name: cheryl Plautz

Email Address: m.plautz@sbcglobal.net

From : Michigan sent to Mclean virginia

Name of Delivering Florist : Merit Florists

text area : I sent my daughter a bouquet of balloons for her 14th bday while she was away and although the website does state that substitutions would be added if they were out of the peticular item I did not think that they would look like boy balloons. They offered several different bouquets of balloons so out of them I picked the ones w/ pastels and flower birthday balloons and she got standard red & blue. Im very disappointed w/ the company and when they returned my call they just repeated that the website states they could do the substitution. I paid near $50 for $1 store balloons.

05/16/11

Name: Liz
Email Address: lizzk5@sbcglobal.net
From:
Name of Florist : From You Flowers (website)  <---Editor's Note: FromYouFlowers.com is Proflowers and not really a local florist.

I placed an order on Thursday evening (5/5) for flowers to be delivered to a wake the next day.  I paid an additional fee that guaranteed the flowers would be delivered by noon on Friday (5/6).  The flowers were not delivered by 5pm so I called From You Flowers and was advised the florist would not know the status of my order until his delivery truck returned from deliveries.  I reminded them the flowers were supposed to have arrived by noon and that was quite odd that the florist could not call the delivery driver via cell phone.  From You Flowers advised the delivery drivers could not be disturbed during deliveries.  I told them I hope they never use this same florist again and that I would call them back if the flowers did not arrive by the time the wake ended (9pm).  Well, the flowers did not arrive and I called From You Flowers again. I advised the flowers had not been delivered and was told by From You Flowers they were on the truck for delivery and would be at the mortuary in the next 15minutes.  I said ok and that I would call them back if they did not arrive.  Around midnight, I found out the flowers still had not been delivered and was back on the phone to From You Flowers. This time I was told the previous reps I had spoken to were new to the company, the flowers had been delivered at 2:30pm and had been placed in the mortuary's flower room,  and that a delivery confirmation had been sent to me via email.  I advised the flowers had not in fact been delivered as I was at the wake and they were not there.  From You Flowers advised they would check with the florist in the morning and call me back.  I phoned the mortuary in the morning and inquired if they had received any flower deliveries the previous day and was advised they had not.  As of noon on Saturday (5/7), I had not heard back from From You Flowers, so I called them yet again.  This time they placed me on hold and called the mortuary to confirm no flowers had been received. I was then advised they would be able to send the flowers to a home address on Monday (5/9). I said ok and gave them the name and address of where to send the flowers.  On Monday (5/9), I received a confirmation of delivery email.  Today, Tuesday (5/10), I spoke with the flower recipient and found out no flowers had been delivered.  I called From You Flowers again this evening and was advised they had received confirmation of delivery on 5/9.  I told them that was nice, but the flowers had not been delivered. They then said they would need to speak with the florist again tomorrow morning (5/11) and would call me back.  At this point, I told them the whole situation was ridiculous and that I did not want flowers coming from the same florist as he/she had already provided two fake delivery confirmations and that I wanted them to find another florist that could deliver to the same area.  They said they found another florist in the area and that the flowers will be sent tomorrow to the home address I provided to them on 5/7.  I am appauled by how I have been treated by this company and am shocked in the manner in which they handle their business. I have been treated as if I am lieing. I told From You Flowers from my first complaint call that I am not looking for compensation, I just want the darn flowers delivered...period.  We will see what happens tomorrow, but I am not holding my breathe.  I am sure I will be on the phone with them again within the next 24hrs! :(


05/09/11
Name : Toni Farmer
Email Address : rfarmer01@bellsouth.net
from : Mississippi
Name of Delivering Florist : Darrell's Flowers, Tucson, AZ
My Complaint : RE:  darrellsflowers.com

This business is an absolute disgrace.  I placed an order with them via their website on Thursday, May 5th for Mothers Day.  I received a confirmation order and a delivery date of May 6th.  I discover on Saturday May 7th that the order was not delivered, so I contacted them direct.  The lady I spoke to had no idea what I was talking about, but said she would take another order and another payment to deliver my flowers.  She said as far as she was concerned I had not placed the order, nor paid for it, so they would not be delivering the flowers.  Now, I will be filing a fraud complaint against them on Monday with the bank as the order was paid for with a debit card.  I live out of state.  My mother is 85 years old and in bad health.  This will probably be her last Mother's Day.  Lousy service and nasty attitude. UPDATE:  Received call from these people on Sunday admitting there was an order, but still denying the payment.  The payment is clearly showing on their website in the order tracking area.  Once again, she refused to deliver my mother's flowers unless I paid her a second time, which I refused to do.  She then asked if I wanted to cancel the order.  I told her if she wasn't going to deliver the flowers for Mothers Day, then yes, cancel the order.  I spent Mother's Day in tears.

05/08/11
Name: mary rohrer
Email Address : marykay1947@comcast.net
From: Denver, Colorado
Name of Delivering Florist : Veldkamp Florist

Delivered flowers for Mother's Day - almost all of the lowers were brown-tipped and dying.

05/08/11
Name : Tom M C
Name of Delivering Florist : Flowers 1-800-770-7404
I placed an order in at 10 am for delivery at 5 pm that afternoon. The site advertises that same day delivery is no problem if ordered before 2 pm, so I should have been in plenty of time. However when the flowers had not arrived by 5:40 pm, I became concerned and called the service center to let them know the office where the delivery was to be made would close at 6 pm and asked them to have the florist make the promised delivery right away. The service agent assured me a supervisor would handle it immediately and then call me back to confirm it had been done. No delivery was ever made and I never received a call. I've also emailed and gotten no response. The worst part is not the money, but the fact that it was an occasion where it was very important that the flowers be delivered as guaranteed. The difficulties this company's failure has caused go way beyond the cost of the flowers. The experience left me highly embarrassed and several other people very sad. I will never use these guys again and will take every opportunity I get to discourage other people from using them.


04/27/11

Name: 

Email Address: ivolley14@aol.com

Where are you from? : Cary, NC

Name of Delivering Florist : RTP Florists

I ordered 2 separate flower arrangements from RTP Florist. First one was delivered on Saturday, it looked cheap and not what I was expecting but I didn't do anything. The second arrangement was delivered on a Tuesday. I made sure to order their premium selection so in other words the most expensive size of the 3 types offered. And again the flower arrangement looked cheap and nothing like the picture they have on their website. I have ordered many flowers before and have never been this disappointed. The vase was cheap and small. I called to complaint and the store manager gave me the worst customer service I have ever had. She was yelling, made smart remarks and just flat out rude. She said "maybe next time you should order from Preston Flowers". She asked me if her driver could pick up the original flowers that were delivered and I said "no, just go ahead and deliver the new ones" But she fought me and fought me and demanded an answer on why I wanted to keep the original flowers. What kind of manager argues with the customer (clearly knowing that the customer is already chooses to not give consent to have the other flowers picked up? A great store manager would have called to apologize and said "I'm sorry you were disappointed about the flowers delivered, I understand you ordered these for your mom's birthday. A driver is on his way to deliver new ones to you" Done but no, she continued to argue, I had to literally hang up the phone because she would not stop talking. I will never order from this company again and I suggest you don't either. 

04/08/11

Name : Sreekta

Email Address : sreektam@gmail.com

From : delhi

Name of Delivering Florist : florista inorbit mall, vashi, navi mumbai

text area : I had asked for an online order and had repeatedly asked to deliver fresh 20 roses to the address i had mentioned the roses were less in count and were not fresh at all it was a very unsatisfactory experience with frorista vashi inorbit mall,navi mumbai outlet till today no one had delivered such unfresh roses itz a shame to such a brand delivering such bad and worst flowers. I will never ever come back to this outlet ever and order roses with florista.

12/23/10

Name : Herman

Email : rpherman@hotmail.com

Name of the Delivering Florist : BloomsofHawaii.com

My Complaint : My first and ONLY experience was ok UNTIL I got in touch with the owner of Blooms of Hawaii. She was very rude and NOT helpful at all and continually blamed me - a new, first time customer. 

Way too many Hawaiian flower places to order from, and MUCH cheaper. 

Stay away from BloomsofHawaii.com. 

12/10/10

Name: Gail Miner

Email Address: woohoocomm@hotmail.com

From : Brookfield, CT

Name of Delivering Florist : Forever Yours Flowers & Gifts

text area : Every year I receive a very large poincettia from my parents who live in Brantford, Ontario Canada. They order it from a local florist in Brantford and then that florist picks a local florist close to me here in Brookfield, CT to deliver me a Poincettia.  I have never been disappointed until this year when I received a very small poincettia from Forever Yours Flowers in Danbury, CT which is 8 miles from my house.  They charged a double out of town delivery rate which ate up most of the money allocated for the poincettia and then sent a less than $10.00 poincettia.  I know my parents spend more than $50.00 to send me a large poincettia every year and I think this is very poor customer service.  Buyers beware!!!

11/23/10

Name (can be just your first name) : Pamela Whitehouse

Email Address (optional) : pamela.javor@gmail.com

Where are you from? : Brisbane

Name of Delivering Florist : Flower Workshop

text area : My friend ordered me red roses from The Flower Workshop.  Orange ones arrived (one 1/2 dead and pretty much dead the next morning).  ALSO he ordered then for a Sunday - which the website allows and no where does it say they won't deliver on that day.  When they didn't arrive and I called them on Monday they said oh no we don't deliver on a Sunday but I can't change my website.  They delivered them at 4.30 on the Monday afternoon.  I checked the website and the default for the flowers ordered was red - but you could order yellow or white or another colour.  When I asked why Red was not delivered I was told you couldn't choose the colour for this product.  But I could on the website.  I asked for a refund.  And was told no.  There website has glowing testimonials and they have a refund policy for products that are not good enough but they couldn't care less and told me to complain to whoever I wanted...so.  If you want quality flowers go to Roses.com.au - THEY are excellent!

10/04/10

Name : bridgey funk
Email Address (optional) : bridgetfunk53@yahoo.com
From : pa.
Name of Delivering Florist : planation flowers and gifts
wrong flowers, no chocolates r card. rude associates. ftd didnt right order. miscomputation, flowers died after 3 days.never order flowers on the computer. my kids ordered flowers n pa. 2 b sent 2 sc. BIG MISTAKE!

09/10/10

Name: Amanda W.
Email Address: 
From : Wilmington, DE
Name of Delivering Florist : Kremp Florist
My complaint : The morning of 9/9, I ordered flowers from Kremp Florist online (www.kremp.com), for same day delivery to my grandmother at a hospital in Northern Va.  I only ordered from Kremp because they purport to be a family business and promised same day delivery; in fact, the receipt I received said the delivery date would be 9/9.  I ordered a simple rose spray.  The flowers were not delivered 9/9.  As of 11:00 am on 9/10, the flowers still had not been delivered.  My grandmother will probably be discharged from the hospital before they are delivered.  I called Kremp and was told they were having trouble reaching "the flower shop" to find out what the problem was, but would return my call.  As usual, when you order flowers on-line, you are ordering from a company who is not ultimately responsible for getting the flowers delivered.  I am so tired of florists getting away with this.  Delivering whatever they want, whenever they want.  Complete scam.

09/02/10

Name: Sara W
Email Address: saraliz5118@optonline.net
From: Howell, NJ
Name of Delivering Florist : Ana's Florist 564 Palmer Avenue Middletown, NJ 07748

My Complaint: Ana's Florist 564 Palmer Avenue Middletown, NJ 07748
732-787-1410
http://store.anasfloristandgifts.com/merchant2/

August 26, 2010 I ordered a small bouquet of flowers for my mother's birthday.  The flowers were sent to her office in Middletown, NJ.  They were brought home where I saw them later that evening.  I was not happy of the condition of the flowers; they all had dead spots on them.
I called Ana's Florist the next day with my complaint and was told that if I wanted new flowers I had to bring the flowers to the shop so they could see them.  When I told her that we did not live in the area she (assuming the owner) told me that they only way I could get a refund or replacement was to bring them to her shop and kept mentioning the fact that it was only a $30 bouquet (so why should I care).  Annoyed, I told her I would bring them the following week but at that point would like a refund.  I told my mom about the situation and she offered to take them to the shop since it was near her work.  In the meantime we emailed a photo of the flowers to Ana's florist to make sure that they could see them in the condition we received them. 
On August 31st my mom brought them to the shop where the owner offered her roses for her inconvenience and told her that my credit card would be refunded.  After 2 days, September 2nd my card was not refunded so I figured I'd call the shop to see what the status was.  The same woman answered and that's when it hit the fan.  She first told me that the bouquet was missing a top and she needed to investigate where the top went before refunding my $30 (which again she made it sound like why I am wasting her time to get such a small refund). She then told me I would get a refund at the end of the week; it was a Thursday when I called but while yelling told me that her week ends Sunday (who would have known).  The whole time she was screaming and accused me and my mom of stalking her and hung up on me.  I called her back trying to calm the situation with no luck. 
I will not nor will I have my mom enter her shop to further pursue the refund, quite frankly the woman sounded threatening, I've never been yelled at especially as a customer like she yelled at me.  All I wanted to do was get information about the refund that she told me I would get.
I called FTD whom she provides flowers thru with my complaint. My complaint is NOT against FTD at all, they sent us a new bouquet - which they did not have to do.  I just wanted them to know what my experience was with Ana's florist, especially since they are affiliated.
I would recommend AGAINST using Ana's Florist 564 Palmer Avenue Middletown.

08/17/10

Name: Robert D. Roberts
Email Address: bob11605@aol.com
From: Richmond, VA
Name of Delivering Florist : Walters Flowers, Nutley NJ
Ordered flowers from their website to be delivered to a funeral home. The flowers were a spray titled "Celebration of Life Standing Spray" item TF203-8. Price 126.09 which includes tax and delivery. The flowers that were delivered did not even closely resemble what the picture showed on their website. The funeral director and my sister and brother-in-law commented how sparse the arrangement was. The website showed a very pretty, full, spray of flowers. My wife called to complain and ask for a refund and was given alot of excuses, i.e., my mother died last week, I don't make any money on FTD orders. This wasn't even an FTD order as we had ordered and paid for the flowers directly on their website. Their website also clearly states that their policy is that if a customer isn't 100% satisfied, they would get a full refund. All they've been doing is giving us excuses. We filed a complaint with American Express, but they told us that Walter's flowers is not responding to their inquiry. It is clear to us that their comment to my wife about not making money on FTD orders demonstrates that they cut corners. They obviously felt that since we lived in Virginia and the funeral was in Nutley NJ, that we wouldn't know the difference. However, my sister and brother-in-law as well as the funeral director let us know about this issue. The funeral director commented to my sister that anytime he gets flowers from Walters Flowers, they are always inferior to other florists flowers that arrive. We want a full refund. These flowers were picked specifically to give hope and condolences to my brother in law on the death of his mother. I am apalled that a florist would even think about cutting corners on such a sensitive moment in a person's life.

08/08/10

Name : Debbie
Email Address: Debbie@atlanticresource.com
From: Virginia
Name of Delivering Florist : Florist One

DO NOT use this florist. I ordered a "specific" arrangement and they shipped something totally different. I called to remind them of their "guarantee policy" stated on their website. The supervisor told me "Sorry, you got your moneys worth". I do not want anyone else to get hurt so please choose another reputable florist. This florist is dishonest.

07/26/10

Name : withheld
Email Address bossymama09@gmail.com
From: Ludington, MI
Name of Delivering Florist : Bela Floral
text area : I ordered flowers a to be delivered the Thursday before Mother's day, because I wasn't sure my mother  wasn't going to be home on Sunday. We waited. And waited. And waited. On Sunday, I called the shop to ask where the arrangement was, and I was told that it was out for delivery. I reminded him that it was supposed to be delivered on Thursday, and his comment to me was that since it was a Mother's day arrangement, he determines when the arrangements are delivered. Come to find out, the arrangement was never delivered, but was left on a table for the entire weekend. I demanded my money back, and he refused, saying it wasn't his problem, that it was because of his temporary delivery help. I will never use Bela Floral again. The designer does beautiful work, and I understand that she doesn't have the authority to override the owner's decision, but the guy who owns the shop shouldn't be in business. He's rude, tactless, and acts self-important.

07/21/10

Name : sarah janoodi
Email Address : saaet-j@hotmail.com
From : victoria
Name of Delivering Florist : Belmore Flowers 178 Belmore rd, Balwyn, vic, 3103
hello all, i advice no one should buy flowers from Belmore Flowers,178 belmore road balwyne vic,  the owners have no ethics whatsoever, i purchased flowers last night and i left the shop in utter disappointment and shock.
they charge you outrageous prices, outrageous.
I picked 3 different bunches of flowers and asked them to be put into one bunch, which any other florist will do for you for FREE, you are already paying for the flowers why should you be charged for the packing, it took the lady 1 minute to take the elastic bands off each bunch and put the 3 bunches into one bunch. she then demanded that it is $15 extra for her making them into one bunch. after i got home i realized that not only her flowers were over priced she didn't even give me all the flowers i had picked, she had gone to the back of the shop and taken 1/2 from each bunch and kept the other 1/5.
this is disgraceful, never ever again will i go into that florist i recommend no one else should, i was forced to pay $88 for a bunch that didn't look any more than $25 value in look and quality.

05/17/10

Name:
Email Address: maa05752gmail.com
From: houston Tx
Name of Delivering Florist : Ashley's Florist
text area : Ashley's Florist is the worst Florist in the world I had order on the internet flower for a funeral to be deliver on the 16 of may but when I call the recipient there never got them when I call the 800# they informed that they were not open on Sundays to call on Monday. When I call on Monday they told me so what you want we are close on Sunday our web site can't talk so what know. Terrible customer service. Will never use them again that is for sure

05/10/10

Name : Daryl Bianchi-Rossi
Email : dbbianch@knology.net
My Complaint : My mother received her plant order # 81598433 delivered on Saturday as requested. She stated the delivery man came to her door and gave her the live plants (Warm Reqards).  She stated   that there was no information about the basket and plants or who the local flower shop was that delivered it.
What was really odd was the order came with a basket and (5) seperate plants in seperate plastic containers placed in the basket.  There was no card from the Sender (Daryl Bianchi-Rossi).
My mother did say that the basket and plants were nice.
Is this normal for this paticular gift?

05/10/10

Name: Donna
Email Address :
From: APPLE VALLEY, CA
Name of Delivering Florist : Floristbillingservices.com
Thought I ordered flowers online from a local florist by going through Yahoo, Apple Valley Florists...clicked on flower&giftorders@yahoo.com. Came across Fleid Fresh Flowers, Apple Valley, Ca.  Ordered flowers for mother's day on 5/6/10 to be delivered on Sat., 5/8/10.. Rcv'd confirmation same day, my money was debited, FLOWERS WERE NOT DELIVERED.  Spent last (5) hrs today, 5/10/10 (MOM'S DAY WAS YESTERDAY!)trying to hunt down these people only to be lied too and again be told they are a FLORIST in Apple Valley.  When asked for address, refused, asked for person's name, YOLANDA... Rude, hung up on me, called back, got someone else, Guess What, no YOLANDA WORKS THERE.  IT'S A SCAM.. THERE IS NO FLORIST IN APPLE VALLEY CALLED FIELD FRESH FLOWERS.  DO NOT ORDER FROM THEM.. THEY CLAIM TO HAVE ATTEMPTED DELIVERY.  MOM HOME ALL WEEKEND NEVER LEFT. NO CALLS, NO DELIVERY NOTICE LEFT, NOTHING..   WHAT AN UNPROFESSIONAL COMPANY TO DEAL WITH.  OH BY THE WAY WHENEVER THEY REFUSE TO ALLOW YOU TO SPEAK WITH A SUPERVISOR OR MGR. AND TELL YOU THEY ARE NOT THERE DURING NORMAL BUSINESS HRS.  IT'S A HUGE RED FLAG!!!  NOT TO MENTION, PHONE'S VOICE MAIL FULL ALL WEEKEND... GUESS I WASN'T ALONE.

05/10/10

Name : Donna
Email Address:
From: California
Name of Delivering Florist : Field Fresh Flowers, Apple Valley CA
text area : What a horrible nightmare! Ordered flowers on 5/6/10 to be delivered to mom for mother's day on 5/8/10.  NO DELIVERY ON THE 8TH.  ON 9TH STILL NOT DELIVERED... CALLED NUMBER 1-866-736-3356.  MAIL BOX FULL, # ON WEBSITE DOESN'T WORK!  FINALLY GOT HOLD OF A PERSON 5/10/10.  EXTREMLY RUDE.  LIED! TOLD ME THEY WERE A FLORIST IN APPLE VALLEY. TRIED TO DELIVER.  MOM HOME WEEKEND, NEVER LEFT.  NO CALL, NO NOTE, NO OTHER ATTEMPTS.  CALLED BILLING SERVICE, LIED TO TOLD FLORIST WAS IN APPLE VALLEY, TOLD HER NAME WAS YOLANDA, CALLED BACK, NICE LADY, THERE'S NO YOLONDA! BILL'S MGR, OF COURSE HE'S NOT THERE DURING NORMAL BUSINESS HRS.  WHAT A SCAM... RUN FAST FROM flower&giftorders@yahoo.com aka..florestbillingservices.com aka..field fresh flowers.  MOST LEGITIMATE BUSINESSES HAVE ONE EMAIL AND MANAGER'S THAT ARE MORE THAN WILLING TO RESOLVE ISSUES.. AND THEY ARE AT WORK DURING NORMAL BUSINESS HRS... GO FIGURE.

05/07/10

Name (can be just your first name) : Julie Baker
Email Address (optional) : baker@ryanlaw.com
Where are you from? : Puyallup, WA
Name of Delivering Florist : Lexi Floral & Gifts
text area : I ordered flowers through FTD for my mother who lives in Indio, CA.  It was a LIVE Plant/Flower arrangement (FTD Item #EO-6059 The FTD Florist Designed Blooming and Green Plants in a Basket".  The florist, Lexi Floral & Gifts, first delivered flowers meant for someone else including a card meant for someone else.  My mother called and let the florist know of the incorrect delivery so that they could go to someone else (the florist did not even thank her).  Then my mother indicated what she received were SILK/FAKE flowers.  This is not what I ordered.  I contacted FTD who said they would contact the florist and have them make it right (satisfaction guaranteed).  I had my mother call the florist since she would be out and about over the weekend to schedule the re-delivery.  The florist was rude and said that she had the right to change things from the order.  I called the florist and said that satisfaction was guaranteed and the florist said that since my mother was rude she would not re-deliver.  I have also filed a complaint with FTD.

05/07/10

Name (can be just your first name) : S Hernandez
Email Address (optional) : shankunz@earthlink.net
Where are you from? : Utah
Name of Delivering Florist : Casa Adobes
text area : Ordered birthday flowers on May 1st for my mother in law that lives in Tucson to be delivered on May 6th, plenty of time.  They were not ordered on the 6th, so I complained to the owner of the store the next day.  He assured me he would research the issue and get back with me.  Four hours later, I had to call them back because the flowers still had not been delivered.  Woman on phone was apologetic, but nonetheless, flowers never were received and it cost much more $$$to get them from somewhere else on such short notice.  Very disappointed in their service.

03/10/10

Name : Ian Hester
Email: ian.hester@btinternet.com
From : United Kingdom
Name of Delivering Florist : iflorest

I placed an order with iflorest on the 11.2.2010, they delivered on time & the flowers were wonderful. However on checking my bank statement a few days later I realised that I had been charged £38.61 twice. I contacted iflorest & they said that I hadn't been overcharged & I should contact my bank as they were to blame. I did so & my bank said that iflorest had made the error. Iflorest denied this & ignored 15-20 emails asking for a refund. I'm in the process of having to claim back the money from my banks fraud department. Iflorest are a cheap company offering a cheap service!
Yours, a very angry, unsatisfied customer!!!

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02/27/10

Name: Sharon Misiak
Email: tm8001@aol.com
From: Toms River
Name of Delivering Florist : Christy's Florist in East Brunswick

My sister lost her husband and in her grief forgot to order flowers. When we arrived there were no flowers from the immediate family.
There was a snowstorm that day so calling around for flowers we finally got an answer at Christy's. While I appreciate them taking the order on such short notice, they (in my opinion) took advantage of my sister's situation by charging her 325.00 for a piece that was not the value of the cost. I feel I can be a judge of that since I was in the floral business for 18 years and know the price of flowers etc. When I called the florist this morning on her behalf and explained my feelings I was met with hostility and disbelief. SO I would suggest to anyone who reads this to make use of other florists in the East Brunswick area. Thank You.

02/23/10

Name: Vanessa
Email : beachbutafly@yahoo.com
From : Westford
Name of Delivering Florist : Classic Flowers  Chelmsford, Ma

My wonderful husband searched high and low for purple roses. He found them online through Classic Flowers.  The dozen roses were accented with purple baby's breath.  When he picked them up from the florist. The baby's breath was white.  But too late to fix! Valentines Day morning I woke up to beautiful roses on the table.  Unfortunately the next day they were drooping and the day after completely dead!! My husband paid $70 for these roses that the florist cut and arranged in a vase for him. They should not have died so soon. I was extremely busy the week following V-day. With the 3 kids on winter break. I finally got a second to call the florist.  She said there was nothing she could do.. And said If I were to refund you or replace your roses I would have to do that for everyone.  Well note to the wise!! Do not purchase flowers from CLASSIC FLOWERS in Chelmsford!!  Ugh!!!

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02/13/10

Name : Bree
Email : breeperry@creighton.edu
From: Omaha
Name of Delivering Florist : Grasso Florist

This company is terrible. There customer service skills are horrible. They are rude and very immature. They delivered a package to the wrong building which I recieved and refused to come and pick it up. They cursed me over the phone and then hung up because I wouldnt go out of my way to contact the person who it belong to. DO NOT ORDER FROM THEM!!!!! worst customer service skills ever!!!!

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02/12/10

Name: Ken Stowe
Email: txstoweod@aol.com
From: South Jordan, Utah
Name of Delivering Florist : Flower Patch - Corporate Office and West Jordan location

I was promised employment for deliveries at West Jordan store. I had to reaarange my schedule for the weekend, borrowed money for gas for deliveries b/c I am out of work. Upon arrival I was told we have not deliveries... no apology or attempt to rectify the situation. This was the Manager! ANY COMPLAINTS OR INQUIRIES MADE TO CORPORATE OFFICE WERE IGNORED. I WAS HUNG UP ON, PUT ON HOLD FOR HOURS AND THE ENTIRE ESTABLISHMENT REFUSED TO LISTEN TO TAKE MY CALLS. If this is how they treat their 'help' you know their reputation for poor quality, overpriced products and bad customer service will also reamain consistent. Good luck trying to solve a problem. All orders and complaints are funnelled to one phone number where you are put on hold for hours. Wonder why that is - it's because they refuse to take accountability or provide adequate customer service. You can't find local phone numbers for local locations - they are unpublished. Don't think that is a coincidence

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02/11/10

Name: RW
Email: rozwiley@yahoo.com
From: Dallas
Name of Delivering Florist : Hamlin's Florist

Hamlins Florist in Canton MS is thru FTD-AMOS is rude and unprofessional. Placed order over ph-he failed to provide delivery fee amount, no receipt or and charged $20.00 more than he ph conf. The seventy dollar peace lily had no lilies! He said he doesnt know what happens after they get off the truck! UNBELEIVABLE
The plant could be dead if all I know

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02/08/10

Name: Ashley Myrick
Email: shly.myrs@gmail.com
From : Virginia Beach
Name of Delivering Florist : Rose Hall Florists- 3101 Virginia Beach blvd

One day after placing my online order for their sweet surprises bouquet, I received a phone call informing me I owed them $15 before they would honor my purchase. They claimed they did not offer that bouquet at my $27.99 purchase price. I offered to bring my comp by and show them their own website or forward all the necessary documents including their own purchase confirmation with that exact price, they refused. Instead they implied I was somehow lying and created my own price...which I am not sure how you could even do that. They asked me if I wished to cancel the order and hung up on me before I could answer. I have no idea what went wrong, but their website is still offering the bouquet for the $27.99 price. After ebing called a liar and their company refusing to look at the documentation evidence, I have had enough. Don't trust this florist. Their horrible customer service and incompetent website prices are enough to drive a person crazy. 

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02/03/10

Name: Ray Adams
Email Address: floridaexec@aol.com
From: Highland Heights, Ohio
Name of Delivering Florist : Highland Heights Best Florist

I don't know that I've ever been treated as rudely or unprofessionally as I was by the guy I spoke with at this shop.  Rather than reliving the details, I'll simply say that I would STRONGLY recommend against using Highland Heights Best Florist.

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12/28/09

Name : Branam
Email : rebelclipper@rocketmail.com
From : Miami Beach, FL
Name of Delivering Florist : Boise At Its Best

I order flowers to be delivered on Christmas Eve for a gift. The flowers were not delivered they were a surprise for a christmas day party needless to say I was totally embarrassed because it spoiled the occasion. I called them all weekend to no avail. I received a call on Monday Dec 28, 2009 they claim they try to deliver the flowers but that was not the case the recipient was home waiting for them and there was no message left on the phone or at the property. I would never do business with this company again they were so callous about the wrong doing and all they offered was to return my money. Meanwhile everyone involved was disappointed. You would think if a company that is recommended and has a good rating would do all it could to keep its image. buyer beware with this florist.

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12/21/09

Name : S. Shannon
Email : sshannon@butlermedicaltransport.com
From: Baltimore, Maryland
Name of Delivering Florist : Flowers by Penny Lane

I placed the order in the morning and was told that delivery to a business would be made by 5 pm. When we had not heard anything by 5:30, I called and was informed that the delivery had not been made.  Not only did they not bother to call and tell us the delivery was delayed, the woman was uncaring and unapologetic.  When I informed her that we would be cancelling the order, she said "fine," and hung up on me.  I then called back and wanted to know when we would be credited for our cancellation and that I wanted to speak with the owner of the company.  She stated that she was the manager and the company policy was to discuss problems with the manager and she would not forward my message on to the president.

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12/19/09

Name: dolores
Email : drodenberg@sbcglobal.net
From : st. louis

Ordered flowers on 12-17-09: they were deliverd but not as shown on site-skimpy and vase not at all as pictured. I even had second thoughts about ordering from ftd and started to log out; but then received one of those $10 off coupons. Seems the discount gave the florist even less to work with--what a disappointment.

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11/05/09

Name: Didi
Email: lvskaui@verizon.net
From: Richmond, VA
Name of Delivering Florist : Tropical Treehouse Florist (FTD)

I received a flower bouquet today from one of my bosses, who is out of town.  I was stunned when it arrived, because it is truly bizarre and unattractive.  It is yellow mums arranged in a small (8" round) saucer with 1 yellow rose (just the flower, no stem showing)stuck in the middle of the mums.  It came with a huge bright red bow that literally covered most of the flowers.  The bow came off immediately, which was a big improvement.  Out of curiousity, I went to the Tropical Treehouse website to see what they offer, and there is nothing that even comes close to what this "arrangement" looks like. In fact they claim to pride themselves on their "designer arrangements"!  Their designers must have internet degrees, because my grandkids could design something better than this monstrocity!!!  Anyway, since I don't know what my boss ordered, I don't have a basis for a complaint--except that this is the ugliest flower arrangement ever!

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11/02/09

Name: Patricia Hall
Email: hall.house@sbcglobal.net
From: California/Arizona
Name of Delivering Florist : Flowers for You/Cambell Floral in Tucson, Arizona

I ordered flowers for my dad's funeral, I requested the Deluxe.  It was an embarrassment when they arrived it wasn't at all as the picture they just spread them out to make it look bigger.  They charged alot when I called them to complain about the arrangment the person that answered refused to let me speak to the manager and when I asked for the manager's name he refused to give me the name and hung up on three times.  Good luck to any one that can tolerate a business behavior like theirs!

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