02/27/10
Name: Sharon Misiak
Email:
tm8001@aol.com
From: Toms
River
Name of Delivering Florist : Christy's Florist in East
Brunswick
My sister lost her husband and in her grief forgot to
order flowers. When we arrived there were no flowers from the immediate family.
There was a snowstorm that day so calling around for flowers we finally got
an answer at Christy's. While I appreciate them taking the order on such short
notice, they (in my opinion) took advantage of my sister's situation by charging
her 325.00 for a piece that was not the value of the cost. I feel I can be a
judge of that since I was in the floral business for 18 years and know the price
of flowers etc. When I called the florist this morning on her behalf and
explained my feelings I was met with hostility and disbelief. SO I would suggest
to anyone who reads this to make use of other florists in the East Brunswick
area. Thank You.
02/23/10
Name: Vanessa
Email :
beachbutafly@yahoo.com
From : Westford
Name of Delivering Florist : Classic Flowers Chelmsford,
Ma
My wonderful husband searched high and low for purple roses.
He found them online through Classic Flowers. The dozen roses were accented
with purple baby's breath. When he picked them up from the florist. The baby's
breath was white. But too late to fix! Valentines Day morning I woke up to
beautiful roses on the table. Unfortunately the next day they were drooping and
the day after completely dead!! My husband paid $70 for these roses that the
florist cut and arranged in a vase for him. They should not have died so soon.
I was extremely busy the week following V-day. With the 3 kids on winter break.
I finally got a second to call the florist. She said there was nothing she
could do.. And said If I were to refund you or replace your roses I would have
to do that for everyone. Well note to the wise!! Do not purchase flowers from
CLASSIC FLOWERS in Chelmsford!! Ugh!!!
-------------------
02/13/10
This company is terrible. There customer service skills are horrible. They are
rude and very immature. They delivered a package to the wrong building which I
recieved and refused to come and pick it up. They cursed me over the phone and
then hung up because I wouldnt go out of my way to contact the person who it
belong to. DO NOT ORDER FROM THEM!!!!! worst customer service skills
ever!!!!
---------------------
02/12/10
Name: Ken Stowe
Email:
txstoweod@aol.com
From:
South Jordan, Utah
Name of Delivering Florist : Flower Patch - Corporate
Office and West Jordan location
I was promised employment for
deliveries at West Jordan store. I had to reaarange my schedule for the weekend,
borrowed money for gas for deliveries b/c I am out of work. Upon arrival I was
told we have not deliveries... no apology or attempt to rectify the situation.
This was the Manager! ANY COMPLAINTS OR INQUIRIES MADE TO CORPORATE OFFICE WERE
IGNORED. I WAS HUNG UP ON, PUT ON HOLD FOR HOURS AND THE ENTIRE ESTABLISHMENT
REFUSED TO LISTEN TO TAKE MY CALLS. If this is how they treat their 'help' you
know their reputation for poor quality, overpriced products and bad customer
service will also reamain consistent. Good luck trying to solve a problem. All
orders and complaints are funnelled to one phone number where you are put on
hold for hours. Wonder why that is - it's because they refuse to take
accountability or provide adequate customer service. You can't find local phone
numbers for local locations - they are unpublished. Don't think that is a
coincidence
----------------
02/11/10
Name: RW
Email:
rozwiley@yahoo.com
From:
Dallas
Name of Delivering Florist : Hamlin's Florist
Hamlins
Florist in Canton MS is thru FTD-AMOS is rude and unprofessional. Placed order
over ph-he failed to provide delivery fee amount, no receipt or and charged
$20.00 more than he ph conf. The seventy dollar peace lily had no lilies! He
said he doesnt know what happens after they get off the truck!
UNBELEIVABLE
The plant could be dead if all I know
-----------------
02/08/10
Name: Ashley Myrick
Email:
shly.myrs@gmail.com
From : Virginia Beach
Name of Delivering Florist : Rose Hall Florists- 3101
Virginia Beach blvd
One day after placing my online order for
their sweet surprises bouquet, I received a phone call informing me I owed them
$15 before they would honor my purchase. They claimed they did not offer that
bouquet at my $27.99 purchase price. I offered to bring my comp by and show them
their own website or forward all the necessary documents including their own
purchase confirmation with that exact price, they refused. Instead they implied
I was somehow lying and created my own price...which I am not sure how you could
even do that. They asked me if I wished to cancel the order and hung up on me
before I could answer. I have no idea what went wrong, but their website is
still offering the bouquet for the $27.99 price. After ebing called a liar and
their company refusing to look at the documentation evidence, I have had enough.
Don't trust this florist. Their horrible customer service and incompetent
website prices are enough to drive a person crazy.
-------------
02/03/10
Name: Ray Adams
Email Address:
floridaexec@aol.com
From: Highland Heights, Ohio
Name of Delivering Florist : Highland Heights Best
Florist
I don't know that I've ever been treated as rudely or
unprofessionally as I was by the guy I spoke with at this shop. Rather than
reliving the details, I'll simply say that I would STRONGLY recommend against
using Highland Heights Best Florist.
----------------------
12/28/09
I order flowers to be delivered on Christmas Eve for a gift.
The flowers were not delivered they were a surprise for a christmas day party
needless to say I was totally embarrassed because it spoiled the occasion. I
called them all weekend to no avail. I received a call on Monday Dec 28, 2009
they claim they try to deliver the flowers but that was not the case the
recipient was home waiting for them and there was no message left on the phone
or at the property. I would never do business with this company again they were
so callous about the wrong doing and all they offered was to return my money.
Meanwhile everyone involved was disappointed. You would think if a company that
is recommended and has a good rating would do all it could to keep its image.
buyer beware with this florist.
-----------------
12/21/09
I placed the order in the morning and was told that
delivery to a business would be made by 5 pm. When we had not heard anything by
5:30, I called and was informed that the delivery had not been made. Not only
did they not bother to call and tell us the delivery was delayed, the woman was
uncaring and unapologetic. When I informed her that we would be cancelling the
order, she said "fine," and hung up on me. I then called back and wanted to
know when we would be credited for our cancellation and that I wanted to speak
with the owner of the company. She stated that she was the manager and the
company policy was to discuss problems with the manager and she would not
forward my message on to the president.
-------------------------
12/19/09
Name: dolores
Email :
drodenberg@sbcglobal.net
From : st. louis
Ordered
flowers on 12-17-09: they were deliverd but not as shown on site-skimpy and
vase not at all as pictured. I even had second thoughts about ordering from ftd
and started to log out; but then received one of those $10 off coupons. Seems
the discount gave the florist even less to work with--what a disappointment.
------------------
11/05/09
Name: Didi
Email:
lvskaui@verizon.net
From: Richmond, VA
Name of Delivering Florist : Tropical Treehouse Florist
(FTD)
I received a flower bouquet today from one of my bosses,
who is out of town. I was stunned when it arrived, because it is truly bizarre
and unattractive. It is yellow mums arranged in a small (8" round) saucer with
1 yellow rose (just the flower, no stem showing)stuck in the middle of the
mums. It came with a huge bright red bow that literally covered most of the
flowers. The bow came off immediately, which was a big improvement. Out of
curiousity, I went to the Tropical Treehouse website to see what they offer, and
there is nothing that even comes close to what this "arrangement" looks like. In
fact they claim to pride themselves on their "designer arrangements"! Their
designers must have internet degrees, because my grandkids could design
something better than this monstrocity!!! Anyway, since I don't know what my
boss ordered, I don't have a basis for a complaint--except that this is the
ugliest flower arrangement ever!
----------------------
11/02/09
Name: Patricia Hall
Email:
hall.house@sbcglobal.net
From: California/Arizona
Name of Delivering Florist : Flowers for
You/Cambell Floral in Tucson, Arizona
I ordered flowers for my
dad's funeral, I requested the Deluxe. It was an embarrassment when they
arrived it wasn't at all as the picture they just spread them out to make it
look bigger. They charged alot when I called them to complain about the
arrangment the person that answered refused to let me speak to the manager and
when I asked for the manager's name he refused to give me the name and hung up
on three times. Good luck to any one that can tolerate a business behavior like
theirs!
------------------
09/05/09
Name: Sari
Where are you from? : Rolling Hills
Name of Delivering Florist : The
Flower Pot
Unsatisfied with the quality of the arrangements from
this shop. Seems like they are beginners.
Would not give a refund when I
complained and when I go to the store they are usually closed.
----------------------
07/27/09
Name: Candy
From: Herndon, VA.
Name of Delivering Florist : The
Reston Flower Shop
I received an arrangement from this shop, only
to find the flowers broken and dying! It was a truly ugly arrangement, with
flowers that do not go together. Glads, spider mums,bamboo, and carnations in
purple,yellow pink,green,and peach. I tried to call the shop only to have the
phone ring 20-35 times with no answer. After one hour of trying, I decided to
use my cell phone, funny, they answered on the 3rd ring. I told them to come
get the flowers and credit my aunt's acct. They would not do that. They said
they would send new ones on Monday. The anniversary of my Mom's death was on
Friday, not Monday. The flowers that were supposed to be sent were all pink
carnations with baby's breath!
-----------------
07/07/09
Name: Arariel
Name of Delivering Florist :
Floristone.com
Upon looking for a genuine 'local florist', I find
floristone.com listed. It purported to be a local florist from the small town I
was searching for. When I clicked on the 'About Us' link, this is what the
'local rhetoric' sounds like:
"We were founded from a family florist business
over 40 years ago. We are first and foremost florists. Our experience and
expertise allows us to offer you the best possible online flower shopping
experience.
Our extensive catalog features flowers for every occasion.
Our well known brands include flowers by FTD® and our extensive network of
florists allows us to offer same day delivery to nearly all of the United States
and Canada. Most of all we want you to be satisfied and stand behind our
products with a knowledgeable staff of professional florists. We established
ourselves online in 1999 and since then, we've become one of the leading
internet florists."
The guy is based in New York! Or at least this is
what the whois info says below. I wouldn't have a problem with this, if the
listing was a lot more honest about what they were doing and where they were
located. Just goes to show you that you can't trust
anyone.
Registrant:
FloristOne.com Inc.
239 Hawkins Ave
Lake
Ronkonkoma, New York 11779
United States
Registered through:
GoDaddy.com, Inc. (www.godaddy.com)
Domain Name:
FLORISTONE.COM
Created on: 27-Dec-98
Expires on: 27-Dec-13
Last Updated
on: 12-Mar-09
Administrative Contact:
Perry, Michael mike@floristone.com
FloristOne.com
Inc.
239 Hawkins Ave
Lake Ronkonkoma, New York 11779
United
States
6315853715 Fax -- 6314716887
Technical Contact:
Perry,
Michael mike@floristone.com
FloristOne.com
Inc.
239 Hawkins Ave
Lake Ronkonkoma, New York 11779
United
States
6315853715 Fax -- 6314716887
-----------------------
Name: Tim
From: Austin Tx
I was looking for some true blue roses and called many florists but apparently blue roses don't really exist. I was told white roses are either sprayed or dyed to get the color blue. Is that correct? People really buy sprayed roses?
-----------------------
Name: Annie
From: S.A
Name of Delivering Florist : Urban Florist 26B
Dawas Road Ascot Park S.A
My boyfriend ordered 12 dozen red roses
and was told they come in 12 so he could not order them in less than that.He
paid $65 and you would expect good quality. I received 10 yellow wilted roses. I
called up and was told that someone would be around to have a look, I said I
didn't necessarily want a refund but to get fresh roses that won't be dead in a
day, and was pleasant the whole time. The woman arrived and seemed to be on a
mission to attack me and said in an abusive manner "they're not dead, and
where's the arrangement", to this I replied, "the cellophane", I threw it in the
bin. (As you do) She told me that this is f- ing ridiculous and you can 'f' off.
She then left my house swearing and yelling abuse as she left. All this was done
in front of my 10 year old daughter. She then rang my boyfriend and said that I
was abusive and if I he wanted to ever order flowers they would not send them to
me. She decimated my character and swore in front of a child and still didn't
take the flowers. I am shocked that I was treated like this, but also I forgot
that there were such arrogant, inappropriate, childish people out there. How
does she wish to run a business? It seems into the ground. Don't ever buy from
these people, thay are feral to say the least. Who would have thought receiving
flwers could be such a nasty experience.