12/30/10
Name : Lisa
Email : kaye8459@yahoo.com
My Complaint : I ordered flowers for my boss to be delivered on 12/15 and they arrived, but they were absolute garbage. The flowers were torn, wilted and nothing like the picture online. When I called customer service they were quick about resending them, yet they never arrived and today is the 29th. I called to complain and the supervisor I spoke with was very quick about refunding my money and not in the least concerned about finding a solution. I have always ordered from proflowers and this is the first time I've had a problem with them and obviously the last.
12/24/10
Name : Joseph M Lane
Email : jlane@unm.edu
My Complaint : I have been charged on my credit card for 12 months that I can tell 14.94 since January 2010. Totaling $179.40 for the year
12/20/10
Name : Jeff
Email : jeffsamonkey@hotmail.com
My Complaint : As a group, we ordered flowers for a wake service, paying extra for expedited shipping, AND paying extra to guarantee a Sunday delivery.
The flowers were NEVER delivered. ProFlowers would not even assist by providing the name of the local florist.
12/20/10
Name : Pilar Prado
Email : mariadelpilar.pradofernandez@asturias.org
My Complaint : I purchased flowers trhrough Proflowers june 2009 and since then I have been charged my credit card 14.95 per month via EZsaver.Please make sure to credit back my credit card account for the total amount charged. I will never order flowers from proflowers again. This is outrageous and it´s an advice to all the customers...
12/12/10
Name : Jack
Email : glebe34882@mypacks.net
My Complaint: I recently order flowers from proflowers.com. Upon my girlfriends arrival at her house, she saw the Proflowers box at the front door. The flowers were frozen solid as they were left out in the freezing cold all day. I had also ordered another product from a rust remover company, of course that product wasn't effected by the cold because it is not perishable. But I have to wonder why Proflowers thinks it is ok to leave perishable product on a door step as if it weren't perishable.
12/04/10
Name : MARY BENNETT
Email : EDB1260@aol.com
My Complaint : Purchased flowers to send to my brother & sister in law as thanks for watching my animals. Flowers arrived but were a pitifully small bouquet, bearing no resemblance to the pictured arrangement and not worth the money.
I was acutely disappointed when I saw them!
11/25/10
Name : rachelle brown
Email : rachellelb@sbcglobal.net
My Complaint : I have been charged 14.95 per month via EZsaver for several months!! 89.95 total!
11/13/10
Name : Larry Miller
Email : mozartinasharp38@yahoo.com
My Complaint : 11/09/2010 Filed complaint with BBB:
When purchasing flowers on-line from ProFlowers.com I opted for a $15 discount to apply on any future purchase. Easy Saver Rewards, evidently contracted by ProFlowers to handle this discount, enrolled me in their membership program and has billed my checking account $14.95/month since for a total to date of $179.40. Easy Saver Rewards provides absolutely no goods or services for this charge. This is a scam since Easy Saver Rewards enrolled me in their program without my being aware of the monthly charges involved. And ProFlowers said it is looking into my complaint. Both companies, however, have had several years to resolve this issue of the monthly charges, but both companies have done nothing to stop the charges, or to rewrite the discount offer on the ProFlowers website so the consumer understands. Customer service at Easy Saver Rewards agreed to redeposit $179.40 into my bank account but has not done so. I have filed this complaint with the BBB, which has not responded yet.
11/13/10
Name : jamie
Email : jamiedanaher@att.net
My Complaint : i ordered from you and now am getting charged for something i did not sign up for, went back as far as 12 months, but when i get home i am going to go into checking further. i hope that your business folds, you do not deserve to be in business, that is stealing from hard working americans, at least i am, and i better see my money back or you will have another lawsuit on your hands!
11/11/10
Name : Greg Myer
Email : contrak@cox.net
My Complaint : My wife ordered a coffe/chocolate gift basket for my birthday and it was so cheap cpmapred to what she ordered and she spent ALLOT of money. She talked with a manager today and was basically told that I received an equal value order even though it was not even close cost wise or quantitiy wise as shown in the picture. This is the sencon and LAST time we use Proflowers and we will let everyone know in our circles including twtter and facebook what a lousy compay they are!!!!!
10/27/10
i ordered a birthday cake floral arrangement for a friend yesterday whose birthday it was. a confirmation of this order was recd. by blooms today. while online this a.m., i received a cancellation. the order was never made. a call yesterday so i could contact a local florist would have been nice. i even tried to call corporate office today to see if a complimentary floral arrangement could be sent since this order did not happen. el cheapo! would not do.
i feceived a confirmation; my credit card was charged. this to me is a commitment. how could they be so cheap to try to make up for their inefficiency?????
10/25/10
Name : Adam Barclay
Email : aeb0068@hotmail.com
My Complaint : We are being charged by "easy saver" $14.95 a month for at least 7 months. I don't know why these charges are coming through for something I never signed up for. I would like a refund. How can I go about getting a refund?
10/2510
Name : Deborah Woods-Burdue
Email : deborahburdue@yahoo.com
My Complaint : I recently am having to reconcile my bank account and have noticed an erroneous monthly charge on my account, in the amount of $315.90. The time frame is from 09/15/08 through 05/24/10. If verification of this is necessary please let me know. I would a appreciate a response as soon as possible. What else do I need to do to make sure that this does not happen again?
Thank you
Deborah Woods Burdue
10/25/10
Name : Yuchun Lin
Email : nic63@ms27.hinet.net
My Complaint : I bought flowers from Proflower on March 31. After that, bills from EZSVER RW are sent to me every month. At first, I thought $14.95 was from Ebay sellers. However, I called the crediit card company and they said Ebay didn't ask for the pay. This month $14.95 was even charged twice. I didn't buy anything from Proflower or use any service. Why should I pay for that??? Could you stop charging the money and reimburse the money?
10/14/10
Name : william e dunlap
Email : tau_gold@yahoo.com
My Complaint : Order # 5130701
Problem??
10/12/10
Name : Philip Bellon
Email : pbellon@verizon.net
My Complaint : I have been charged $14.95 a month since placing an order with Pro Flowers 7/8/09. Just discovered I have paid $224.25. What can be done to stop this scam and recover the charges?
10/0910
Name : DONNA
Email :
My Complaint : I am so frustrated at this whole thing...I have been trying ....in vain...to get all the charges reversed from my card for about 5 months now. The charges started in 2007 when I got flowers from my husband when he was serving in Aphganistan through he sent me flowers and I stared getting billed this charge from ezsvers. I thought it was from his magazine subscription he took out about the same time so I didnt catch on until about 5 months ago when we cancelled the magazines. So for all this time I have been paying for SCAM!!! I dont think ProFlowers should allow this activity on their website. I for one will NEVER buy flowers from them again. I have wasted over $500.00 on this SCAM. The magazine was a free thing for service members, and I didn't know that it was free, so we got rid of a magazine that we didnt even pay for thinking it was the charge that I was paying all along for ezsvers B.S. SCAM!!!
10/06/10
Name : Mark Williams
Email : jmwilliams1962@msn.com
My Complaint : Charge of 14.95 appeared on debit card statement. Never authorization, needed to search on web and discovered this site.
10/05/10
Name : Kay Younger
Email :
youngerkay_davisburg@yahoo.com
My Complaint : These are all charges we did not make and were charged against our account investagate this fraud. This money should be put back into our account and never allowed to be charged again.
09/27/2010 EZSVER RW ID055172216 800-355-1837 MD $14.95
08/30/2010 EZSVER RW ID055172216 800-355-1837 MD $14.95
08/02/2010 EZSVER RW ID055172216 800-355-1837 MD $14.95
07/06/2010 EZSVER RW ID055172216 800-355-1837 MD $14.95
06/07/2010 EZSVER RW ID055172216 800-355-1837 MD $14.95
10/05/10
Name : Josbie Morris
Email :
josberzzz@yahoo.com
My Complaint : On September 28th 2010, I recieved a charge of $14.95 from this company. I never made a order or purchase of any sort from this company since December 2009 and would like to be reimbursed for the money I was charged. Please email me back at listed address (
josberzzz@yahoo.com) and let me know if this will be a problem or not.
10/05/10
Name : Taia Walters
Email :
taiaw22@gmail.com
My Complaint : I have been receiving unnecessary charges from proflowers.com. $14.95 per month. I would like my money back. At least a total of $59.80. This is for four months of charges. There is probably more.
10/04/10
Name : Arnold Ayers
Email :
ayers127@cox.net
My Complaint : Commencing in February 2010, I placed a
number of orders with ProFlowers, and unknown or authorized by me, EZSVER entered my credit card number into their system. Consequently, I have been charged $14.95 per month for the past 8 months. Had to go to my Master Card Company to stop payment. Duped by a fraudulent scam, thanks to ProFlowers.
10/0210
Name : Martha Cummings
Email :
loriphillips14@yahoo.com
My Complaint : I placed an order (#81807780) around 9:30 PM Saturday, October 2nd. I realized there was an option to "Modify or Cancel" my order. I tried SEVERAL times to do this but to no avail. I am extremely frustrated. Whenever I followed your directions, I was always brought back to the same page which did NOTHING to achieve my goal. I wasn't even allowed to just view my order. If there's anyone that can clarify the procedure, I'd appreciate an email!! Again, my order # is 81807780 and it's under the name
Martha Cummings.
10/01/10
Name : J conway
Email :
janeaconway@yahoo.com
My Complaint : 2 months at 14.95 per month from some company called ezsver rw.
I will never order flowers from proflowers again. this is outrageous
09/19/10
Name : Candy Soldo
Email :
ht3434@bellsouth.net
My Complaint : order 81789889 This should have been delivered to Susan Feaga at Baptist South room 454 please make sure she gets these today Thank You!! Zip code 36111 Hospital
09/14/10
09/09/10
Name : Mary Peloquin
Email :
mari_peloquin@hotmail.com
My Complaint : I have the following charges on my credit card for the following dates. What are these for?
12/23 EZSVER RW ID057203978 800-355-1837 MD $1.95
1/21 EZSVER RW ID057203978 800-355-1837 MD $14.95
2/18 EZSVER RW ID057203978 800-355-1837 MD $14.95
3/18 EZSVER RW ID057203978 800-355-1837 MD $14.95
4/15 EZSVER RW ID057203978 800-355-1837 MD $14.95
5/13 EZSVER RW ID057203978 800-355-1837 MD $14.95
6/10 EZSVER RW ID057203978 800-355-1837 MD $14.95
7/08 EXSVER RW ID057203978 800-355-1837 MD $14.95
08/05 EZSVER RW ID057203978 800-355-1837 MD $14.95
I have the following charges on my credit card for the following dates. What are these for?
I initially emailed proflowers.com thru their customer complaints on Jul 15th. I followed up on 8/14. No response.
Thank you for any help you can provide.
09/05/10
Name : m8360382
Email :
m8360382@hotmail.com
My Complaint : We were charged extra for "standard delivery, morning delivery, and care and handling!"
Standard Delivery $11.99
Morning Delivery $9.99
Care & Handling $2.99
I understand from other posters to never click on the "you are now qualified for a shipping rebate" link -- because it authorizes them to start charging you monthly fees for a non-existent service!
09/02/10
Name : Nancy
Email :
My Complaint : 8/30/10 BEWARE OF EZSVER RW/PRO FLOWERS
Just noticed while doing a that a credit card bill a recurrinng amount of $14.95 from Ezsver RV. Went back and discovered this charge each month since at least March 2010. Just spoke with respresentative at 1-800-355-1837 who told me that all charges will be refunded to my credit card. Total: $89.70. Requested confirmation by email which he refused to do. Gave me a confirmation number.
I purchased flowers from Pro Flowers in December 2009! Consumers beware!!
08/24/10
Name : Diane ODonnell
Email :
baileyspi@aol.com
My Complaint : Placed an order, paid extra for same day delivery. NO DELIVERY at all. Called customer service, she said, OH WELL. This delivery was important. Never use them or their affiliates again.
08/24/10
Name : Gary
Email:
My Complaint : I just discover I have been charged $14.95 per for the last 14 months since I ordered flowers from ProFlowers.com. First the flowers were not very good. We received a mixed arrangement of buds that bloomed at different times and only lasted a few days. Not once did we have a fully bloomed nice bouquet and then to get scammed by them really made me angry. I called and was given a generic description of saving discounts. Felt like I was buying. When I asked how I was saving money from a company that I did not know existed, they said I was sent membership info to my e-mail address, which is not true. They did promise to refund all my money.
08/23/10
Name : Nikki
Email :
Nichalia101@yahoo.com
My Complaint : I ordered flowers from ProFlowers (twice!) and both times, the flowers arrived on time, and perfectly fine. The people I sent them to were very happy, and loved their flowers.
HOWEVER,
their 'partnership' with EasySaver is a shameful scam.
I was billed 12 months of $14.95, and once for the initial $1.95. It's embarrassing it took me so long to realize I was being scammed, but I thought it was for something else.
I googled the phone number, and came up with pages and pages of people complaining about EasySaver. :(
I called EasySaver about 5 minutes ago (to the 800-355-1835 number) and spoke with a woman "Gina" who said she could give me a partial refund of $89.70. I remained firm but polite and said that anything less than a full refund would not be acceptable. Eventually she transferred me to what she called the "Consumer Affairs" department, where I spoke with a man "Daniel" who offered to give me a refund of $149.50 and then gave me a short lecture about how I must have enrolled myself knowingly because the details of the enrollment were on the screen &etc.
I just remained firm and polite, and he eventually said he could give me a refund of $179-something. I reminded him of the initial $1.95 charge, and then--finally!--he said he would process a refund of $181.35 (the full amount) effective immediately. He said the refund would show up on my card "according to the policy of my bank" or something like that.
The whole conversation took about 5 minutes, and was a little nervewracking but very manageable.
My advice for you is to stay firm, stick to what you want (the refund), don't accept less than you deserve, and don't lose your temper! That was the hardest part, especially when "Daniel" started lecturing me, as if I were just some stupid consumer as opposed to a wronged individual.
Next, you can report this fraud to the IFCC. Internet Fraud Complaint Center. The website is
www.ic3.gov/complaint/
Good luck! It's a shame-- I really liked their flowers!
07/28/10
Name : Balloondoggle
Email :
My Complaint : Just discovered a $14.95 charge to my debit card. The phone number on the charge led me back to Proflowers and Easy Saver rewards. It's been MONTHS since I ordered anything from Proflowers and I don't recall signing up for anything. I'd say a lot of is going on. Neither my bank nor Easy Saver are open to take calls yet, but you can be sure I'll be challenging this charge as soon as they are open for business. Now I have to search my statements and see if I've missed this charge in the past.
Will not be using Proflowers again, that's for sure. Always make the call to a local florist.
07/18/10
Name : Rene Chebotarev
Email :
cheb2@snip.net
My Complaint : Charged 17 times since April 2009
First charge was $1.95 then monthly $14.95
Never authorized them. Just discovered the scam.......
07/13/10
Name : Ezshwan Winding
Email :
ezshwan4art@yahoo.com
My Complaint : I finally discover the credit card charge from Proflowers/ Easy Saver just this month because I had had no charges on my card, so when the $14.95 charge from Easy Saver appeared, I checked and found that I had been paying this scam charge since March 2009.
I am in Mexico right now and do not have the access code for the 800 number for Easy Saver. I emailed Proflowers and received a rapid response. After a few emails, I said I would file a complaint with the Attorney General of Oregon, notify the Better Business Bureau, post a notice on my blog and website. As of today, I was told that all the money that was charged to my credit card, $256.10 would be returned to me by crediting my card as well as by check. We'll see...
07/12/10
Name : Bo Parker
Email :
boparker@bellsouth.net
My Complaint : HOW CAN THIS BE LEGAL?????
7/8/2010 CHECK CARD
EASY SAVER 800-355-1837 MD EASY SAVER
34151
-$14.95
6/10/2010 CHECK CARD
EASY SAVER 800-355-1837 MD EASY SAVER
34439
-$14.95
5/13/2010 CHECK CARD
EASY SAVER 800-355-1837 MD EASY SAVER
59028
-$14.95
4/15/2010 CHECK CARD
EASY SAVER 800-355-1837 MD EASY SAVER
30528
-$14.95
3/18/2010 CHECK CARD
EASY SAVER 800-355-1837 MD EASY SAVER
84560
-$14.95
2/18/2010 CHECK CARD
EASY SAVER 800-355-1837 MD EASY SAVER
15062
-$14.95
1/21/2010 CHECK CARD
EASY SAVER 800-355-1837 MD EASY SAVER
56933
-$14.95
My wife thought it was a membership for me, and I thought it was a membership for her and for the past 7 months we never questioned it.. until today! And this is what I find????
HOW CAN THIS BE LEGAL I ASK????
07/10/10
Name : Roc Costello
Email :
rocon@att.net
My Complaint : Good Luck getting your flowers on a timely fashion wait wait wait..Don't be STUPID like AND BUY FROM PRO THIEVES FLOWERS......
WATCH FOR THE 14.95 INFINITE MONTHLY CHARGE ON YOUR CREDIT CARD
07/03/10
Name : Rochelle Lee
Email :
rochelle.m.lee@gmail.com
My Complaint : Proflowers has granted my account info to a third party "EZSVER" and they have been taking $14.95 from my account for a service that was not authorized and is never used......I will NOT use PROFLOWERS again!!!!
06/29/10
Name : India Sanders
Email :
Indiainez1215@yahoo.com
My Complaint : My story is the same as the others, however I think I have the largest total- $299. And, I will never use pro flowers again. This is outrageous. I never authorized any of this.
06/28/10
Name : Joe Berry
Email :
jberry@afaxys.com
My Complaint : I've recently noticed a recurring charge on my credit card from esaver how do I get this removed and credited?
06/23/10
Name : Doug Wagner
Email :
dwagner1@unl.edu
My Complaint : My story is the pretty much the same the same as others. I have used the Proflower service several times while travelling. I never received any notice that I had signed up for any service for a discount company named Easysaver for 14.95 a month. Now, $254.00 later I can verify that for the past 18 months I have been charged for a service that I never used. I never received any friendly reminders of the great discounts or promotional info from a company named Easysaver , so I am not really sure what kind of items they have that could save me money.
06/21/10
Name : Denise M. Browning
Email :
dmbrowning@yahoo.com
My Complaint : Last month I received an odd charge from Encore Marketing for 14.95. Unaware of what this charge was for, I believed it must have been for something that I had forgotten about and paid the charge. This month the same charge, 14.95. I am now suspicious and call Amercian Express to file a complaint and fradulent charge.
I am sooo angry and hope these crooks get caught. NOBODY USE PROFLOWERS.
06/15/10
Name : diane
Email :
bookwurmd@roadrunner.com
My Complaint : my god , I just noticed the $14.95 charge and in going back as far as i could so far we are talking dec. 2008
i will file a claim with the bank and find out how much further back it goes
what a scam!! i got no notification of any membership i was totally in the dark. i want my money returned , talk about dispicable if there is any class action suit PLEASE let me know
06/10/10
Name : Nelda Homan
Email :
leohoman@cox.net
My Complaint : Received a gardenia plant from my son for Mothers Day. Have tried everything, ie:moved to west window,east window,kept it moist and kept losing leaves. I feel that you should reimburse my son for a plant that was described to him as easy to grow. Also, today I found web like places on the plant.
Please refund to Jim Homan 4614 North 126th Ave. Omaha,NE 68164
06/03/10
Name : JASON BLACKWOOD
Email :
JASON@LIGHTSUNLIMITEDINC.COM
My Complaint : MY COMPLAINT: I BOUGHT FLOWERS FOR MY WIFE FEBUARY OF 09 AND FOR THE LAST 16 MONTHS I HAVE RECEIVED CHARGES OF $14.95 TOTALING $239.20. I WILL NEVER USE YOU AGIN AND WILL TELL AS MANY PEOPLE AS I CAN THAT YOU ARE REALLY SCAM ARTIST NOT FLORIST
06/02/10
Name :
Email :
My Complaint : I ordered roses for my lady for Valentines Day and they arrived in time but the condition was deplorable. They arrived in a cardboard box. Every Rose was dead. No arrangement. And my poor girl tried to make them look good so I wouldn't feel so bad. Heart breaking. I took pictures to prove the point. NEVER, NEVER again. And I am watching my bank account for that easy saver crap.
Jack Rease
05/29/10
Name : FRANK PETERSON
Email :
franklucy@aol.com
My Complaint : Besides the $55 from you (11/25) I have been charged $14.95 for six months, see below ($89.70 total so far). I have pledged to never do business with Proflowers again and will advise everyone on my mailing list to do do the same.
04/21 EASY SAVER 800-355-1837 MD 14.95
03/24 EASY SAVER 800-355-1837 MD 14.95
02/24 EASY SAVER 800-355-1837 MD 14.95
01/27 EASY SAVER 800-355-1837 MD 14.95
12/28 EASY SAVER 800-355-1837 MD 14.95
11/30 EASY SAVER 800-355-1837 MD 14.95
11/25 TLF*FROM YOU FLOWERS OLD SAYBROOK CT 54.98 (through PROFLOWERS)
05/29/10
Name : Bubba Smith
Email :
bsmith1124@comcast.net
My Complaint : My wife ordered flowers and saw the EasySaver offer, read it, and backed out of the webpage, paid the normal shipping charges and six months later I saw the $14.95 monthly charges for the past six months. Shame on us for not checking our statements. So I called Amex and they charged-back 5 months. EasySaver Rewards is a program run by Encore Marketing which is owned by...yes, ProFlowers. Keep spreading the word folks!
05/24/10
Name : Bill Pickett
My Complaint : Well I went through the time consuming process of getting all those scammed charges off of my card that totaled more than 80 dollars. Yeah I did not read the fine print! I though i was just ordering flowers,I mean they advertise as a flower business, and not a company or something like that.Posted remarks much the same as every other dissatisfied customer, even received the phone call from customer service trying to lure me back in! The latest event was sending me a check for a few bucks for my dis-satisfaction only to read "upon cashing this check you will be billed the 14.95 per month" for the other services. I have been in business for many years and find this company to be run by a bunch of scum bags. Take your business to your local trustworthy store. Look past this company there are still honest ones out there.
05/22/10
Name : phillip
Email : eichten
My Complaint : I am being charged $14.95 per month by Easy Saver since I ordered flowers from you.
2/9/10 $1.95
3/10/10 $14.95
4/7/10 $14.95
5/5/10 $14.95
Total = $46.80
I called there toll free number and e-mailed to get charges stopped. How did you let this tarnish you name?
Phillip Eichten
05/17/10
Name : Ronald Hurst
Email :
ohiohurst@yahoo.com
My Complaint : I bought Mothers day flowers and was not shown the total charge until after accepting and being told I could not cancel this is an easy way for proflowers to double charge for shipping with out the customer knowing that the 49.99 + shipping will total over $99. so buy the time you know the total it's to late. The roses were supposed to be 2 dozen I counted 23 and one of those was not connected to the stem at all. My plan is to not use proflowers again not worth the secret $$total and backhanded business practices.
05/17/10
Name :
Email :
My Complaint : I bought Mothers day flowers and was not shown the total charge until after accepting and being told I could not cancel this is an easy way for proflowers to double charge for shipping with out the customer knowing that the 49.99 + shipping will total $90.68 so buy the time you know the total it's to late. The roses were supposed to be 2 dozen I counted 23 and one of those was not connected to the stem at all. Also, the flowers looked so dead they looked rusted but no amount is going to fix the problem. My plan is to not use proflowers again not worth the secret price total and back handed business practices.
05/14/10
Name : Delores Baker
Email :
Delores_baker29@charter.net
My Complaint : Please advise why my daughter never
received her flowers for Mothers Day.
Her name is Tanya Baker-Williams,
1003 Richmond Drive, Marshall, Texas
75672.
I cannot find the picture of the rose
bouquet I ordered. It was a dozen of
assorted Roses in a lime green vase.
The original cost $39.99 -- ($l9.99).
Your flowers really look beautiful. I
hope you will advise me what happened
to the ones I ordered for her. I had
them billed to PayPal on May 5, 2010.
Sincerely,
Delores Baker
05/13/10
Name : Guest Complainer
Email :
stephan.e.walton@comcast.net
My Complaint : If you are planning to order from this place, there are some things you should know. You will not be receiving anything resembling the picture you see on the website. What you will receive is a bundle of tightly wrapped flowers with instructions on how to assemble your own arrangement. I ordered a "100 Rose Bud" or 30 stem arrangement. The instructions informed me that I should trim 2 inches off of each stem and peel off the "protective petals" from EACH bud. So, the message I sent my wife was "Happy Mothers Day, now get to work!". What was I paying for?
You pay for a "delivery" charge, which I believed to be from a florist. It was "delivered" in a box by UPS after riding all day in a hot truck. Then, after unwrapping and assembling this thing, I had actually received 65 buds and 16 stems that were nearly all dead within 5 days.
I will say that they replaced the order and got it right, but, it kinda lessens the surprise when the order is so screwed up to begin with.
05/13/10
Name : Julie
Email :
jlessig@cox.net
My Complaint : WOW! I, like everyone writing here, had a bad experience with Proflowers. I called today to question the two delivery charges on my bill. I explained to the rep that I would never use this website because the charges were not clear for a Saturday delivery. I demanded to speak to a manager and she did get one on the line and I explained that I could use a local florist to deliver flowers for approx 10 bucks. After he "taught me my lesson" on how the charges are highlighted on the website and the company feels they explain things properly, he advised me he would refund the normal delivery charge of 11.99 to my credit card. I just won't use them again and get off my lazy duff earlier and use a florist where my mother lives. Lesson learned! Cheers!
05/12/10
Name : Julie
Email :
jlgillette2@gmail.com
My Complaint : still waiting on my mothers day gift from proflowers
05/12/10
Name : Jodi Connolly
Email :
jodi.connolly@gmail.com
My Complaint : Proflowers has charged me a total of $240.15 for there easy savers and $179.76 for ther CMG Freeshipping. They are scam artist and need to be stopped immediately!!
05/11/10
Name : Julie Crowley
Email :
julie@source1medical.com
My Complaint : This is a TOTAL scam!!! I ordered flowers for Mother's Day for your scam pop-up add for 19.99 the Friday for Mother's Day!!! Your add stated-(Mother's Day Delivery)!!! I then opened my bank account and you charged my account 67.95!!! These charged were not indicated when I purchased the flowers. If I would have known the charges were this high, I would have called a florist close to my mother-in-law and had them delivered for CHEAPER!!! I called your company this am when I saw my bank account and they said they tacked on 16.99 for the vase which wasn't indicated on the vase when I purchased it. Then 14.99 for shipping then an additional 19.99 for Fed-Ex delivery THEN another 2.99 for handling!! I will NEVER use this company again and will tell everyone I know what you are doing to people.... Ripping them off!!!
05/10/10
Name : Mafews
Email :
My Complaint : The flowers I ordered for mother's arrived half dead. I will never use this company again.
05/10/10
Name : carl
Email :
camacher@myfairpoint.net
My Complaint : I ordered a flower arrangement from Pro-flowers on Thursday morning May 6st, My order confirmation stated that the flowers would arrive on Sat May 8th, just in time for Mothers Dat. My credit card was charged a 13.99 standard delivery fee, plus, 4.99 or close to that, weekend delivery surcharge. I stated that if no one answered the could leave it at the door. Called my Mother on Sun, Mothers day, to wish her a Happy Mothers day and to see if she had gotten her flowers. Sadly, she had not, they never arrived. Epic failure. I emailed Pro-flowers customer service and asked for a chargeback for the price of flowers never received. After reading other reviews here, its probably better that she didn't get them, as i didn't know they came in a box and required arranging. The total price was $62.51, nothing extravagant, but for that price i would have expected timely delivery and assembled flowers that resembled the picture on the website. End of story- Pro-flowers is quick to bill your credit card but didn't come through and my Mother had no flowers on Mothers day and i looked like a scmuck. Would never use them again, even if they offered me a rebate. You state a definite delivery time, i expect that you come through.
05/10/10
Name : Abigail
Email :
parisamante@gmail.com
My Complaint : At first I thought Proflowers was fine. They got my friend's bouquet to her (a few days late, but it was snowing in her town, so understandable) and yeah, they enrolled me in all sorts of spam for them, and a cookie company, and a card company, none of which I wanted, but a simple "unsibscribe" button did the trick for those annoyances.
THEN I DISCOVERED THAT EZSVER HAD BEEN TAKING $14.95 FROM MY CHECKING ACCOUNT EVERY MONTH!!!
Completely unacceptable! Everyone should know what a scam Proflowers is, to automatically enroll people in a program which essentially steals their money without consent or ever informing them of the program. Needless to say I will never use them again, and I will caution everyone else I know to avoid this company at all costs.
05/10/10
Name : Mysti Sullivan
Email :
mystidsullivan@aol.com
My Complaint : I ordered flowers for my mother on 5-07-10 for Mothers Day 5-09-10. By 800pm pst they have not been delivered. I called the company spoke to a guy named Mark. He stated that they were not able to do the delivery they were unable to get it done. "I said it would have been nice if I got a phone call telling me that" He was rude saying to me the have 1000's of deliveries. He mentioned they could do it on Mon or Tues and the would upgrade my order by $10.00. I said no way I want a refund. This was my first experience with them and the last. Sorry to everyone else who went through this.
05/09/10
Name : Vanessa Melvin
Email :
vanessamelvin@hotmail.com
My Complaint : I purchased flowers thru Pro Flowers for Mothers Day and was guaranteed they would be delivered by 5:00 on Mothers Day. At five minutes after 5:00 I called to see where they were at. Pro Flowers transferred me to their "sister company" Florist Express who told me that they weren't able to make the delivery and they would now guarantee delivery by Tuesday afternoon. Pro Flowers had my phone number and never contacted me to let me know I wouldn't get the flowers on the date they promised. I cancelled my order. Reading the multitude of horror stories esp. with these $14.95 monthly charges people have received on their credit card bothers me as that is how I paid. This was my first time using Pro Flowers and this will be my last. Not only do they not do as they say they will, they charge their customer bogus charges each and every month. Wish I had done some research first, I could have saved my self a headache and my mother would have gotten her Mothers Day flowers on Mothers Day. Stay away from Pro Flowers and find an honest company to deal with........
05/09/10
Name : susan kiesler
Email :
skiesler@satx.rr.com
My Complaint : Warning!! I will never buy flowers from Pro Flowers again! They charged for a vase I did not order and the delivery charge was 3 X's the florist charges. I also did not realize the person you send the flowers too have to arrange them on delivery (if they are home when they come to get them out of the elements). If your not home they are just left at the door and they charge extra for saturday delivery and charge a handling fee. I paid like $40 more for the same flowers ordered through other sites that use florists and if you apply for the $15 discount offered at the end of the orders you will have your cc information sent to another company that charge you $14.99 a month for some service no one knows what they do!! Look it up, I wish I had.
05/09/10
Name : Dave Clark
Email :
magilla13@charter.net
My Complaint : I cant post a picture because the flowers never made it.... notified me they had to change the order for Mothers day because the advertised flowers were not available... paid extra for saturday delivery, flowers never made it, to correct problem, they offered to deliver flowers by tuesday and refund 50% of the bill.
That didnt work, so they "offered" to refund my money.
05/09/10
Name : Bill Herion
Email :
williamherion@att.net
My Complaint : The "product" did arrive on time,but it was NOTHING like pictured! CHEAP vase,Flowers were allready starting to die!This place is a "ripoff"!
(FLORIST EXPRESS-PRO FLOWERS) Should have stayed with FTD!
05/09/10
Name : Jeff
Email :
jlorfing@wilsonmohr.com
My Complaint : Proflowers is a scam!!!! DO NOT USE THEM !!!!! Giving flowers to a love one is supposed to be a visually beautiful experience. I was appalled to see what my wife got for Mothers Day. I had purchased Purple Iris and Pink Tulips. What I got was a box of dried up Tulips and Non Blooming Iris's that I had to put together myself. Worst thing I have ever seen. I have spent my whole morning telling her how sorry I am. These people should be put out of business. Complete false advertisement. I am demanding my money back. People like this should be held accountable. DO NOT USE !!!!
05/08/10
Name : Gary
Email :
gshusterman@gmail.com
My Complaint : This company should be ashamed of themselves to call themselves a florist. Aside from spending90 minutes on the phone with a sales representative who was illiterate and sounded like she just climed out of bed to handle the call, the "flowers" really can't call them true flowers were just buds deliverd to my Mother today in a box with 2 pages of instructions on how to make them grow and blum. I am sure that is exactly what my Mom wanted to do on mother's day. I will be stoping payment on my card charges. I have never seen anything like this before. Do they realy think people will just bendover and take it from them.
I was embarassed when my Mom called me today to tell me Thank You for the hhmmmm "Flowers"?????
05/08/10
Name : P Lawless
Email :
jgill@embarqmail.com
My Complaint : Order Number 81623057....this order was not delivered as assured. I cannot contact ProFlowers via phone and they do not answer emails. I have been charged $93.96 for this lousy service and ripped off for Mother's Day.
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05/07/10
Name : Casey
Email :
xcasey69@gmail.com
My Complaint : I would love to post a picture of my flowers, but they never showed up! Proflowers really screwed me today. I was told earlier today when I called that everything was good for delivery today and then when they were never delivered and called back was told that they could not find my order and that they would put in a callback request and someone would call me back next week. this is UNACCEPTABLE since these were Mother's Day flowers for my grandmother! BASTARDS!!!!! PROFLOWERS SUCKS!!!!!
05/07/10
Name : Bob
Email :
swagintroll@gmail.com
My Complaint : Order through an offer program, "TrialPay", for a small return on my purchase. Did not receive the return, and was not told that they "refused" the small rebate until after the flowers had been delivered, and it was too late to cancel the order.
With the vast number of flower delivery sites available, the ONLY reason I chose this one was the offer, which has now been denied.
Either ProFlowers or Trialpay is ripping the other side off, and I'm out a couple of "rebate" dollars. After reading the other complaints, I consider myself lucky that I wasn't taken in for more than that. I will never use this site again.
05/07/10
Name : LESLIE VILLARREAL
Email :
lesliervillarreal@gmail.com
My Complaint : I ordered a mothers day bouquet of assorted hyacinth for $39.00 plus $9.99 delivery, but after i checked out i was charged nearly $79.00 the difference being in hidden delivery charges not shown until i checked out, tried to call them they said "TOO BAD"
Th flowers that arrived looked nothing like the ones on the website and were wilted. My father called to tell me how horrible they were and i was completely embarrassed. PRO FLOWERS offered nothing would not refund. RIP OFF!!!!!!
05/07/10
Name : Rob
Email :
dio0001@aol.com.
My Complaint : Flowers are a good deal but you have to arrange them yourself which ruins there appeal. Pay more they will look better or learn how to arrange flowers my .02 cents wont use them again.
05/07/10
Name : Scammed by proflowers
Email :
scammed@mail.com
My Complaint : Ordered flowers(for the very last time) from these criminals last year, and they deceptively enrolled me in their recurring charge scam; I caught it within 24 hrs and had it removed after reading them the riot act.
I cringe now as yearly holidays roll around and these crooks flood the airwaves with their despicable, greedy hustle, knowing so many will be get drilled when unauthorized and excessive charges later appear on their statements, to their great shock. Face it, people, these "holidays" are created by marketing punks to take your money. "Mother's Day?" C'mon, let every day be in honor of your Mother as it should be. You need not feed these beasts at all!
05/07/10
Name : LIsa
Email :
lckoory@yahoo.com
My Complaint : RIP-OFF. should definitely be investigated for consumer fraud.....
I ordered my mom the special $29.97 flowers with the $4.99 shipping rate. I couldn't see my total until AFTER I submitted my info. Total price came to over $60. The statement said I ordered a pink vase and added extra charges. I called immediately to cancel my order and was denied and disconnected. I called back and the best they could do was give me a free vase......Hope my mom enjoys the very EXPENSIVE flowers and I better not get in that EZ saver plan. What crooks!!!!
05/06/10
Name : Eric
Email :
My Complaint : Ezsver bullshit 14.95 unauthorized charge on my checking account. What trash. I hope someone suicide bombs their families.
05/04/10
Name : Christian McCann
Email :
leftfieldnyc@gmail.com
My Complaint : This is the third time i have confirmed a $35 price and received and $43 receipt. They offer you a free vase, don't charge you when you go to confirm but do charge you on the receipt. This company should be investigated for illegal business practices and fined and shut down. Do not use this company!!!5/04/10
05/04/10
Name : Bob
Email :
bob.gibson@att.net
My Complaint : After ordering flowers for her mother, my wife noticed a sizable amount on her credit card statement from ProFlowers. As it later was determined, ProFlowers automatically enrolled her in a club and charged her the fee.
In a more recent experience, I have been receiving multiple emails advertising (spamming me) from ProFlowers.com.
05/03/10
Name : gail zavala
Email :
cancunchickie@yahoo.com
My Complaint : my complaint is : i've used this company before and always get e-mails with specials. i wanted to order my mothers day flowers at a 39.99 plus delivery. i thought it was strange how they want you to pay for something without the total in front of you until you pay them. but hen there blocking the total with pop-ups so you can't see the total. i called to cancel the order after i found out it went through at 63.oo dollars!!!! they woundn't cancel it after five minutes.. do you believe it and the order wasn't to be until this weds. i even contacte d bill pay and they won't do anything either unless pro flowers cancels the order. i need the bbb. phone number if anyone can help me with that.
cancunchickie@yahoo.com
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05/02/10
Name : jodean
Email :
jodeanlynn@yahoo.com
My Complaint : HOW DO I GET MY SHIPPING CHARGES REFUNDED AS THEY STATED ? I DID AS DIRECTED BUT DID NOT WORK ?
04/30/10
Name : Taz
Email :
twccds@yahoo.com
My Complaint : Flowers arrived wilted and drooping. Two of them were completed broken. They said they'd be back for the flowers and made me wait for 5 hours.. and never showed up. Still gave me a hard time for my refund. BEWARE...PURCHASE AT YOUR OWN RISK!
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04/29/10
Name : Jase
Email :
jtbedford13@yahoo.com
My Complaint : DO NOT ORDER FROM PROFLOWERS... They will charge you $14.99 for "standard delivery" Then you have to go to freeshipping.com to get your money back, and the best part is they will charge you $12.95 per month for your refund. SCAM SCAM SCAM
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04/28/10
Name : Joshua Knight
Email :
knightjb1@gmail.com
My Complaint : I hope you lose every last customer you have with your affiliation with this E-Z Saver Bullcrap. You people make me sick and If i do not get my money back I will Sue you and bring everyone on this post with me.
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04/26/10
Name : Patrick Patterson
Email :
Patrick2308@aol.com
My Complaint : I have received 2 extra charges of $14.95 for a total of $29.90 from ezsver.com and I don't know what they are for and I would like a refund and to discontinue this charge.
04/22/10
Name : Jessica
Email :
sozzica@gmail.com
My Complaint : why do i have an "easy saver" charge of $14.95? what does this even mean? i am a loyal costumer of ProFlowers having bought over 10 bouquets over the past year. i am not going to continue being a costumer, i am very dissatisfied.
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04/20/10
Name : John
Email :
My Complaint : I got scammed via Pro Flowers, with their association with Easy Saver who obtained my credit care via Pro Flowers, The people at easy saver refunded my money without a problem, and were very nice about it, but when I called Pro Flowers, they were quick to say someone would call me back. They just loss a customer and they do quite a bit of advertisement on KNBR in the Bay Area, who I will also let, know of this scam. I recently used and everything went fine.
04/20/10
Name : Shelly Pinter
Email :
shelly@rabbitsanctuary.org
My Complaint : I haven't had time to dig into these charges however I have been able to verify at least $181.35 has been charged to my credit card from about Sept 2008......started as 1.95 then went to 14.95 each month
04/17/10
Name : Karen
Email :
kgerber@aultman.com
My Complaint : I am very upset to discover that I have been charged $14.95 for EZSVER RW for the past 13 months without my authorization for a total of $194.35. I would like this amount credited to my credit card immediatly and this service CANCELED. I am also upset that I am unable to reach a live person on the phone to discuss this matter.
04/16/10
Name : Torre Trobaugh
Email :
torret0714@hotmail.com
My Complaint : What a bummer to discover this devious and fraudulent scam. I have as of yet to discover how far back I have been getting riped off by PROLOWERS and EASY SAVER, but believe me I will take the time and effort to find the exact amount illegally charged to my account over the past year or so.. I for one would love to see and participate in a class action law suit..
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04/15/10
Name : Ahmet Ozdemir
Email :
ahmetcanozdemir@gmail.com
My Complaint : EASY SAVER 800-355-1837 MD has been charging my card since December 2009. First they charged USD 1.95 and then USD 14.95 every month regularly!!! I was careless and noticed this in my April statement. Then I checked the previous months! In total they charged me USD 46.80 ! I am trying to clear things out with my credit card company
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04/14/10
Name : Taylor
Email :
nosika@gmail.com
My Complaint : I have noticed a $14.95 charge on my bank statement and did some research to find out what it was. With little to no effort I found all types of sites that have been dealing with the same problem I have had with Proflowers.
I have been charged three times $14.95 for a total of $44.85 for some EasySaver program that was not fully explained in a professional matter. I have been wrongfully charged with this so called service and would like my money to be refunded.
I will be going to my bank to complain about the charges as well and If I have to follow suggestions made by others to contact not only the BBB but my local Banking commission to report these bad business practices.
By the way, My order was not delivered right the first time and it cause some anguish in the second attempt to send the right product. It failed to have the impact I wanted and have since been disappointed with ProFlowers.
Nevertheless, these charges has put my disappointment to a whole new level.
Please contact me ASAP to resolve these matters.
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04/12/10
Name : Nehal Nangia
Email :
nehal.nangia@gmail.com
My Complaint : Hi there,
I have been receiving charges on my credit card for $14.95 a month from EZSVER RW for 3 montsh now. This is not a valid charge.
I have been charged a total of INR 2128.
PLEASE HELP!
04/06/10
Name : mark williams
Email :
mrwgolf@hotmial.com
My Complaint : 3/09 Ref # 5543286EL00SXGZAM
this is not a authorized charge and once again have to go through the process to get it off.
I will never buy from Proflowers again
04/05/10
Name : SAMI TURNBULL
Email :
SAMI@IBFPRINTING.NET
My Complaint : I just looked at my bank account and noticed a charge of $14.95 from some EZSAVER program I never signed up for. Turns our this is because of Proflowers. I WILL NEVER EVER EVER USE THEM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!
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04/05/10
Name : Nancy German
Email :
ngerman1@charter.net
My Complaint : I have been charged $14.95 each month for the last three months and a charge of $1.95 in December. I did not sign up for anything.
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04/03/10
Name : DSchmidt
Email :
dolcevita22@san.rr.com
My Complaint : I cannot believe Proflowers shared my credit card information with this Easy Saver company. That is not only illegal but unethical. I will never do business with Proflowers again.
03/29/10
Name : MARLENE BROWN
Email :
pennylane50@peoplepc.com
My Complaint : I have been receiving charges on my credit card for $14.95 a month from EZSVER RW for a couple of years. I am sure that somehow this came about using Pro Flowers. How do I get rid of this?
03/28/10
Name : Krys
My Complaint : I am completely OUTRAGE at their fraudulent charges made on my card. Not only did I call their to have the charges reversed (which I couldn't get a hold of a single person), but I also lodged complaints with ProFlowers, the BBB, the FTC, Missouri Government, Bank of America & made sure that all my clients as well as family and friends know what they are doing! I didn't sign up for their program, nor did I ever purchase anything from ProFlowers as my record shows. Apparently tey took my information or it was sold to them because I only looked at ProFlowers site, but did not purchase anything in the end. Or, perhaps kit did not fix the problem of giving my information up front. If these charges are NOT reversed, I will being have a lawyer contact them as well as notify the media about what they are doing. They STOLE $31.80 from me so far, no more! Shame on them and their 'company'. How dare they take hard people's money away from them, especially people like me who are suffering during this economy.
03/28/10
Name : Freddy Diaz Martinez
Email :
freddydiaz@ono.com
My Complaint : Well this embarrasing. You are charging me US$14,95. And this is beside you send my friend the wrong flowers and he was allergic to the Daysies. My plan was not hear about you anymore, because I sent a complaint and you never gave me not even and apology. I hope you solve this wrong charging ASAP.
Thank you
---------------------
03/28/10
Name : James A Barton
Email :
bartbros@yahoo.com
My Complaint : I am receiving $14.95 charge on my Amer.Express card for "Easy Saver Rewards". This is a fraudulent charge.
Refund my money and cancel this immediately. !!!!
This is a shameful practice.
James A Barton
Bartbros@yahoo.com
03/25/10
Name : Charles R Simons
Email :
rayelsqd@yahoo.com
My Complaint : I was charged $17.95 for delivery when there was not to be a delivery charge.
Order sent to Beyers Funeral Home Lady Lakes Florida
03/24/10
Name : Ca
rolyn B. Davis
Email :
jmcbdavis@comcast.net
My Complaint : I received a 14.95 charge on my landline phone bill for ezsavr. I had no idea what it was or how it had been generated - I had it removed
03/22/10
Name : lolo
Email :
jess.johnson414@yahoo.com
My Complaint : The product and service is ok, though pricey even with my employee discount. But anyways so I ordered flowers on Proflowers.com for Valentine's day and after my purchase confirmation up comes a coupon discount that you're suppose to click on to get it. *WARNING* DO NOT DO IT. When you click on the scam button you unwittingly and automatically signs you up for a *Easy Savers* membership, a fake scam "service". What's worse is Proflowers practically gives all your info, including your credit card/billing info to Easy Savers. And surprise you will initially be charged a $1.94 fee by Easy Savers, then $14.95 monthly after that. Cancel immediately and dispute those charges. And most of all to avoid all this mess, avoid Proflowers.com at all costs. As far as I can tell, they're in league with each other. Google it many horror stories with Easy Saver unauthorized charges are linked with Proflowers.com alone.
03/19/10
Name : Johnny R Stringer
Email :
johnnystringer@hotmail.com
My Complaint : Easy Saver 800-355-1837MD charges started showing up on my Credit card account. I did not agree to this. I had to change my card. This was a discount offer on your web page pointed too. I did not take the offer.
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03/17/10
Name : Robert W Shillato
Email :
bobs-lt@att.net
My Complaint : I have had over a years worth of ESSAVER charges @$14.95 each on my credit card. I want them reversed. You will never get another order from me.
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02/17/10
Name : Robert W. Shillato
Email :
bobs-lt@att.net
My Complaint : $14.95 a month charge for over a year - not authorized
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03/14/10
Name : Un-authorised charge $14.95
Email :
tina.tavares@gmail.com
My Complaint : 3 charges of $14.95 (Dec, Jan, Feb), unauthorised by me. After having a fight with Citibank (my credit card bank), I did a search for 'EZSVER RW' online and found I'm not the only one with this issue.
I'm from India, ordered something for a relative in CA. I was (wrongly) told ProFlowers is a great site. Do you know how much $14.95 is in rupees?! It's a lot. Please let me know if this will be credited back.
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03/14/10
Name : Amy Doyle
Email :
aeh_782@yahoo.com
My Complaint : I was charged $14.95 on March 11th, 2010. I do not recall signing up for any rewards program, and have not been notified of any benefits I should be receiving. I would also like to cancel any membership I am signed up for. This is a scam and I wold also like to know how many time this charge has been made to my account without my knowledge.
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03/12/10
Name : Jenny Keys
Email :
jennyluedeckekeys@gmail.com
My Complaint : I have been charged multiple times 14.95 for something called Easy Saver that I did not agree to! I purchased flowers one time for my mother and mother in-law and I'm not being charged by Pro Flowers a 14.95 charge from my checking account every month! I've reported it as a fraudulent charge to my bank and I will now complain to the company. I can't believe this could happen and I will never purchase anything from pro flowers.
03/11/10
Name : Mark
Email :
My Complaint : I just realized I was being charged almost $15 month for the last 4 months ($60) by a third party (Easy Saver Rewards) after buying flowers from Proflowers.
I was not aware I was signed up for this, never recieved any information from Easy Saver Rewards.
Too bad the flowers were nice. This sucks.
03/10/10
Name : Brian Lang
My Complaint : I had a similar experience I finally resolved today. I was being charged $14.95 per month since the end of 2008! I have a similar charge for a charity I give to and wrongly assumed this was the method they used to deduct the donation from my account. EZSVER agreed to refund all but two of the charges. I questioned why I would not get a complete refund, as I never signged up for this service, but the representative to spoke to had no answer. She was incredibly rude, and truthfully, I was so angry that I couldn't wait to get off the phone. We'll see if I actually get my money back. There needs to be a Proflowers and EZSVER for this scam.
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03/04/10
Name : Larry Watts
Email :
larrywatts100@hotmail.com
My Complaint : I was charged $14.95 on my credit card from Encore Marketing for easy saver rewards. I did not want this service, and I have instructed my credit card company to delete this from my charges. I suspect that this was a result of my order from you. I will not do business with a company that does this to me.
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03/02/10
Name : Brenda Kling
Email :
My Complaint : I have been charged $1.95 from a company called EZSVER RW after buying flowers from your site. It appears you are aware of this problem after looking at your site. This pratice is under handed and may not be legal. It has caused me cease shopping at your site. By the way, my Mom loved your flowers and So does Glenn Beck...my next e-mail is to Glenn's web site. Maybe he can afford this scam but I can't. If It's any comfort FTD hit me up for a $12.00 re occuring charge and I have closed my account with them also.
Brenda kling
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02/27/10
Name : DDJohnson
My Complaint : I ordered the special 200 Peruvian lilies along with a $50 Restaurant card for my sisters B-day. She got the flowers but no gift card. It looked like gift or something. Plus in the same order got flowers for my other sister who was also having a Birthday. I contacted pro-flowers and all I got was sorry can't help you. When the order was placed was assured by the operator that all I was ordering would be delivered. I spent $130.00! And to be told to bad, its not their responsibilty to deliver what was ordered? I will never order from this company again and will be sure to tell ALL my friends, family and who ever will listen not to do business with this company ever!
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02/27/10
Name : Jack Gorton
Email :
jackg@ref-chem.com
My Complaint : I was prepared to make a purchase from your company in December of 2009 and after going around and around on your web site, I canceled the order. However, I'm now getting carges from Encore MKTG on my credit card for $14.95 every month. How do I get this stopped?
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02/27/10
Name : cheryl kochmann
Email :
momkochmann@hotmail.com
My Complaint : I ordered flowers and easy saver keeps billing me
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02/22/10
Name : Karen
Email :
kes2169@aol.com
My Complaint : I have been charged on my credit card $14.95 for services. I do not remember arranging this. However, I would like to cancel.
Thank you.
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02/20/10
Name : Kathleen Kiefer
Email :
kathleeninla@att.net
My Complaint : $135. That's how much they have scammed us. Get the word out that ProFlowers sucks. This same situation happened with another company when I placed an on-line order. By ordering I was signing up to receive a monthly book shipment that totalled $132.00 a month. They cancelled my order, but wanted me to pay return shipping. I don't think so. I'm spreading the word about ProFlowers.
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02/19/10
Nam : f. b. wright
Email :
fbwright@comcast.net
i sent a complaint to proflowers yesterday regarding unauthorized credit card charges and this is the response i received.
----- Forwarded Message -----
From: "Sandra Don" <
sandradon25@yahoo.com>
To:
sandradon25@yahoo.com
Sent: Friday, February 19, 2010 12:09:45 AM GMT -05:00 US/Canada Eastern
Subject: hi
Hello.
I am"miss Sandra single, how are you? hope you are fine and in perfect condition of health.I saw your contact in today and took interest in it,if you don't mind i will like to know you much better,although i came online to look for a true and loving person that is ready for a true, honest and loving relationship, i believe you are the kind of person am talking about,if you don't mind send me a mail now on my private box
sandradon25@yahoo.com,so that i will tell you all about myself and a picture of myself.looking forward to hear from you.
Sandra
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02/17/10
I bought some flowers from Pro flowers and now they are charging to my AE card $14.95 and I do not know how to stop this charge.
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02/17/10
Name: Carole
My son was nice enough to send me a dozen roses on Valentine's Day. After several hours, it was clear the flowers were dying. I called and a "customer service representative" told me the sender had to call with any complaints. This, of course, is embarrassing, since you now have to tell the person who was kind enough to send you a gift that their gift was awful.
I called my son, who immediately called ProFlowers, arranging for new to be shipped on Tuesday. The flowers arrived today, and two roses had brown, broken stems (clearly forced upright prior to wrapping and shipping). The rest of the flowers don't look much better than the first shipment.
A note that came with the new shipment said, "Sorry for the problem." I have photos of everything and wish I could post them here, so everyone could see the disgusting flowers ProFlowers shipped.
This is the third problem I've had in 3 dealings with ProFlowers. There definitely won't be a fourth.
Carol
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02/17/10
Ordered flowers from you not long ago. I did not use a credit card. However, opening a credit card statement yesterday, I found two charges of $14.95 (total $29.90 - 11 January and 8 February 2010)each from Easy Savers800-355-1837MD. I did not authorize these charges and want them removed right away. ProFlowers needs to do something to stop Easy Savers from accessing customers' accounts. I will not be ordering from ProFlowers in the future. I am retired and cannot afford to be billed $14.95 for nothing each month after ordering from you.
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02/16/10
I ordered flowers from your company in December. Shortly thereafter, I have been receiving erroneous charges on my American Express starting with a one time $1.95 charge and then $14.95 each month. After investigating this fraud over the internet, I found that this has become a national fraud. I found out that ProFlowers sells your information to Encore Marketing, and they bill you every month. What a scam!!!
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02/16/10
I have been using Pro Flowers for the past 4 years or so. I had never had any problems until my most recent order.
First off, I placed an order for 2 dozen roses that included a free and was supposed to include a restaurant.com gift card. My fiancé's birthday is February 13 and she works as a teacher so she was off school the 12th and 15th for a school break. With the high volume for the Valentine's Day holiday I thought the February 11th delivery would be ideal. The purpose of sending flowers to her work location would be for her to receive the flowers, enjoy them at work, and let her coworkers see and enjoy them as well. To ensure they would be sent early, I even paid $9.99 extra so they would get delivered before 10 a.m. While tracking the flowers all day, I saw they had not been delivered. I came home and my fiancé explained that they had finally been delivered after 3:30, almost 6 hours after they were promised. She had left the building and got about .5 miles from home when a coworker who happened to be working late saw them sitting in the office and called her. She had to drive back to work (about 15 miles) to pick them up. Had she not, they would have been sitting there 5 days as the school was closed. She had to drive almost 30 miles and spend over an hour extra in the car to pick up her gift.
In addition to the horrible delivery, I still have not received my restaurant.com gift card via mail or email.
This whole experience has had me question why I spent over $80 during these tough economic times to pay for a service with my satisfaction being 0% right now. I paid the price thinking #1 my gift would arrive when promised and #2 for a restaurant.com gift card as a bonus, which I never received. I was set to go with a local florist for this who could not guarantee a delivery before 1 p.m. I now tremendously regret using ProFlowers. I have used the service at least 5 times in the past year for over $300 in sales.
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02/16/10
This is amazing. For the 3rd year in a row, Proflowers does not deliver my flowers on time or at all. Last year (2009), I called after paying a special rate to get a delivery by a certain date and the florist showed up to my doorstep at 9pm on the day of the event....only after I had called customer service almost a dozen times to ask where my flowers were. Was any coupon or free shipping on your next order offered? No! Just that they - Proflowers - had no control over the local florists...then why are you doing business with them?
This year (2010), I ordered flowers on feb 8th on behalf of my children for their mothers birthday 5 business days ahead of the date(feb 13th) . On the agreed delivery day, while sitting at home, I get an e-mail stating that the flowers had just been delivered. I go to the front door to check if they were lefy on the porch...no flowers. I call proflowers and I'm told they still have until the end of the day to deliver and that UPS mixed up tracking numbers, so my tracking number is incorrect. Ok, please let me have the right tracking number, to which the agent replies that they do not have it and have absolutely no idea what my order status is, but they can confirm that the money has been deducted from my credit card.
I called again late that night (feb 12th), still no news, just the same information. I am told that maybe they will get delivered the next day. That didn't happen and it is now Feb 16th, no call to explain, offer a refund, offer flowers, nothing. I have just called and the best that could be done was to be told that I can can get a refund, after 5 business days. Did it take 5 business days to take it out of my account and hold it for over 2 weeks without rendering any service whatsover? No!
I assumed the first years was an accident that can happen to anyone, the 2nd year was annoying, but I kept faith....every business has troubles, but 3 years in a row. I will be reporting to the Better business bureau for what its worth and the will sign up to a website thats collecting information from disatisfied Proflowers ex-customers in a bid to sign up enough people to get the media to make a story out of it on the news. This is terrible management. If the florists cannot fill the orders, why have them as your reps.
Shocking!!
-------------------------
02/16/10
Name : harumi
Email:
From : fort lee, nj
I found that after buying flowers from ProFlowers I was being charged 14/95/month.
I called 800-355-1837
They are EXSavers and also Encore Marketing; they will refund your money and cancel your account.
Customer service was very nice and helpful!
Thank goodness!
Harumi
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02/16/10
never order a flower from "from you flower"
they charge you and do not deliver the flower.
I can't believe it, 2 days after ordering the flower for valentines day i fund out that they didn't send my order. it was going to be a big surprise. their service is very bad and...
---------------------
02/16/10
I have been charged 4 times by EZSVER RW. May charges are as follows:
EZSVER charge amt. posted
Dec. Statement 1.95 11/12/09
Jan. Statement 14.95 12/9/09
Feb. Statement 14.95 1/6/10
14.95 2/3/10
Total charge 46.80
Needless to say, I will never use ProFlowers again. Please remove me from any further advertising.
-------------------
02/15/10
I ordered from ProFlowers.com just this last weekend 02-14-2010, although the price is also 29.99 the total order ended up being 62.73. On top of that the flowers are small and not fully bloom and almost dead by today and its only Monday 02-15-2010.
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02/15/10
I ordered flowers from proflowers last year for mothers day.... and now 1 yr later i find out that they somehow gave my credit card to another company and they have been charging me 14.95 for the last year.... they are saying that i clicked on something that said free 15 dollars.... but somehow they have charged me 15 dollars a year and not given me anything. tell me how this is legal or ethical... i am very disappointed with my experience. i will not ever use proflowers again. 1800 flowers may be more expensive but i've never had to pay 150 dollars for a years worth of nothing with them. i will be telling everyone i can about this experience and expect my money returned to me. proflowers should be ashamed and should stop doing business with this other company immediately.
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02/15/10
This company sucks big time, my husband ordered flowers for me for Valentines day and they were to be delivered on Friday the 12th by noon and I did not get them until Monday the 15th. Proflowers excuse is a storm, yet in reality they just suck. He made this order on 2/1/10 and it should have gone out to be deliverd to me on 2/10 however they did not do anything with the order until 2/11 and they even told my husband they complelty over looked that this was noon delivery other wise it would have been out before the storm. THEY SUCK!!!!!!!!!! They say they are going to refund our money,I will only belive this when I see it.
Customer service reps all SUCK!!!!!!!!!!!!
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02/15/10
Ordered Valentines flowers etc to be DELIVERED on Valentines DAY! Four Seasons Florist in Washington called the day before and left a number. The recipient of the flowers called the number several times along with a different number left on the caller ID - both rang and rang with NO ONE Answering the phone.
Finally on the DAY AFTER Valentines DAY - someone answered the phone. The Lady that answered was very rude as I mentioned that no one answered the phone for two days. The Lady responded that she has answered the phone on every ring and was working from 5am to 1am everyday. This lady continued to argue as I explained my trouble. VERY POOR CUSTOMER SERVICE!!!!! WHATEVER HAPPENED TO DELIVERY AND FLOWERS BEING A SURPRISE??? WILL NEVER EVER EVER USE THIS COMPANY AGAIN AND WILL DEFINATELY LET MY LOCAL RESIDENTS KNOW MY EXPERIENCE.
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02/15/10
I was being charged an additional $1.95 from EZSAVER that I don't recall authorizing Pro-Flowers to make.
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02/14/10
Where are my daughter's Valentine Flowers? The Proflowers assured that the flowers and chocolate and the card supposed to be delivered by Saturday Feb 13, 2010. Our family ordered from them on Wed., Feb. 10, and paid $29.99 for the delivery. The total cost was $102.99, and the site was linked with other sites such as "freeshipping, netflix, and so on.....Fortunately, we just don't have so much time to sign up for them all. We're so glad after reading these Proflower's Complaints. What happened? Oh, forget about calling the customer service unless you speak GREEK/CHINESE/LATIN/FRENCH all at once. Wasted more than 35 min, on hold for.....wow. Go USA.
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02/14/10
Ordered flowers to be delivered today (valentines day).
Recieved the flowers in the morning. They delivered early and on time so 1 + ..
However, The flowers that we received were horrific.. they are fricken DEAD .. well maybe 12 hours of life left back in them. Now i could understand a few flowers but we are talking every one of them, all 24. Oh, Just not the flowers either .. we are talking the wilting greens, the browning and what i guess you would call baby's breath ..
I can not believe what I am looking at. I am pissed off beyond words. I did call proflowers and waited on hold for 25 minutes, listening to how fresh their flowers are and how great they are ... bla bla bla .. I think they left me on hold that long thinking i'd cool down .. Heres a tip for ya, The longer you let the fire burn - the hotter it gets.
They told me they would resend the flowers, but she wont get them till tuesday the 16th.
Unbelieveable! .. I'll see how it goes on the 16th, but seriously, proflowers you are by far SUB grade flower service. This is the first time I used you, prior it has been with FTD .. I thought i'd give you a shot as you were just slightly cheaper and you had something unique that they didnt have. Never knew that with that uniqueness that it included Stems as flowers. hahahah Sad very sad.
You get 2 chances, Tuesday is your second. I will dispute the charges on the CC and I will get that money refunded. You dont spend 250 bucks to get something I could have gotten out in the farmers field in the middle of winter ..
"here baby, happy valentines day .. its a corn stalk" ..
----------------
02/14/10
ProFlowers had screwed up my last several orders but I decided to give them one more chance. Never again.
I was at home recovering from eye surgery. Ordered Valentine Roses on Jan. 28 to be delivered on Feb. 13, as this was the only gift since we could not go out to dinner, etc.
Roses did not arrive, despite the fact that I emailed them on the 12th and after they supposedly checked, was assured of 13th delivery. Didn't happen/they were not truthful.
I'm done and you should be too.
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02/14/10
Ordered Flowers and Hidden messafe tie clip both items were purchased at the same time and they were going to the same address. The flowers got there today however, tie clip never came. They offered to refund the shipping and i accepted.
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02/13/10
ProFlowers delivered on or around January 18 or 19 of 2010 a bouquet of flowers sent to me by my son for my birthday. They delivered them to a door that was obviously not the front door...there was not even door bell. Someone was home that week 24/7 so had they thought to go to the front door and had they chosen to ring the doorbell someone could have taken delivery. Instead, they left the box on a step in very cold temperatures. They were discovered four days later. This is quite disappointing since only a minimal amount of effort more would have ensured loyalty to ProFlowers.
-----------------------
02/13/10
Order placed on Feb. 5 for delivery on Feb. 12 of Valentine's Day flowers for my wife.
Flowers did not arrive on the 12th, and to make matters worse, are not scheduled by UPS to deliver until the 15th (one day AFTER Valentine's Day).
I had a problem last year with a mix up on the order but decided to try Pro Flowers again, Lesson learned . . . NEVER AGAIN!!!!!
------------------------
02/13/10
Name : Jerry
Email: gohdux2MSN.COM
From: oregon
IF YOU ASK FOR YOUR MONEY BACK DO IT BY PHONE. I did and it was quite painless. While you are on hold, you will listen to them tell you how great and fresh their flowers are. You will hear "second to none" several times. Really?? I paid 34 bucks for 8 dollars worth of flowers. Go to a florist or even Safeway. At least you will see what you are bying instead of taking what's in the "box".(let's make a deal):)
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02/12/10
Name: Mike Baldasano
Email :
nutzey@comcast.net
From: 4302 Waterford Way Limerick Pa 19468
I placed 5 orders on 2/9
So far out of the 5 you delivered 1 on time!
I have 1 more order to be delivered tomorrow.
You may make 2 out of 5.
I only received one email telling me an order date will be missed.
I had to call your customer service 3 times over the last 3 days. Last time I was cut off 3 times then put on hold for 20 min.
Never order through Pro Flowers again. Plus I will spread the word of your bad service.
You missed my moms birthday, a going away thank you gift, and 1 Valentine gift so far.
You have 1 more chance to screw up !!!
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02/12/10
i ordered flowers for valentines day and called back and got a refund. the flowers were so awful that the joke became "the sticks in a box" that i sent for valentines day. it was to be 100 blooms and they were DOA. i was so embarrassed! i will never order again
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02/11/10
I bought flowers from Proflowers and my credit card was also charged for "Encore Marketing/EZ Savers Rewards" AND "freeshipping.com ". I did not authorize any of these charges (totalling $40). If this happened to you, I recommend calling your credit card company and reporting the bogus charges to them so that they can put a merchant block on Proflowers and these other scam operations. I also requested a new credit card to prevent future charges. This is a totally unacceptable business practice, and I will be contacting my local news agency to investigate, as well as reporting them to the state agency in Mass. that investigates consumer complaints. It is totally absurd to think that Proflowers is operating such an underhanded and deceptive business, and aligning itself with these "companies".
----------------------------
02/11/10
i tried to change the delivery address. but, that was above their experience level. they
had no clue all the had to do was to get in touch with the florist that notify them of the change. thus, i paid for flowers that was nto delivered.
------------------
02/10/10
Name: Jacklyn Smith
Email:
blakcherri867@yahoo.com
My experience with your company was horrific!The amount charged to my card did not show up on my order at all.The SURPRISE amount was than charged to my debut card instantly.The best part of my experience was them telling me it says on their website you will be charged extra if it's on a certain date which is False!Then when I called to get a refund they stated they will give me one and it will show up in 2 to 3 business days.My next step of course was to speak with a manager by the name of Brittany Smith(who I don't even think exists)who said the refund would be in 5 to 7 days(so the story changes).I then asked if I could have a emailo confirmation of this refund and it was not possible according to Brittany.She than said we would still get the flowers and a refund and we stated we would rather not get the flowers.I than ended the conversation calling back and asking for Brittany again and find out she doesn't really exist!?Well what do you know how convient!This by far was the worst customer service I've ever experienced in my entire 26 years of living!I give a big screw you to Proflowers!
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02/10/10
Name: Jerry
Email :
gohdux@msn.com
I ordered from this joke scam outfit. They kiped my credit card info and signed me up to some "REWARDS" program. $15.00 a month. No permission given. DO NOT BUY FROM THEM EVER!! The flowers are a front for thier rewards "partners" And when you complain you get a flimsy form letter, telling you that you mis-understood. STAY AWAY!!!!!
---------------------------
WARNING: Avoid ProFlowers. I bought ProFlowers on two different occasions. At the time I figured I'd pay their exorbitant prices because I was running late both times. Didn't see the first order because it was delivered out of state. Saw the second order. I was not only embarrassed at what I saw but, also disgusted at the ridiculously high price I paid for it. I eventually found out the recipient of the first order was disappointed with the quality and sparseness of their arrangement (same as the second). I haven't used them since.
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02/09/10
Name: annoyed with proflowers
From : Michigan
I was a victim of the Proflowers/EZ SVER scam and I sure was pissed off!! But here is the good news (if there is any) and the fact that no one should even have to go through this, but here is how I got my money back.
I emailed proflowers with my complaints, and they responded with a generic form letter, basically implying it was my fault for being in the Easy Saver scam. Now I was even more pissed and shot back another very angry email (even mentioning the fact that they have a generic form letter for their easy saver scam complaints, also the deceptive bait and switch marketing..ect). Well, now we are gettin somewhere!! I got the full refund of over $200.00 dollars!!
We shouldn't even have to go through this because Proflowers gave our credit card info out and we, the consumer, were charged for the scam they run. But, I got the money back and will NEVER use them again.
Jack
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02/08/10
Name: Teri Sithole
Email :
teriatUK@yahoo.com
I was very disgusted today when I found out I have been charged every month for at least the past 8 months for an extra $14.95 per month from a company called Easy Saver after placing an order last Mother's Day at Proflowers. I don't balance my checkbook, so I never noticed the small amount of money missing from my checking account every month. My online bank statement only goes back 6 statements prior, so I must contact my bank to find out the full amount that I have been charged. So far, the total is roughly $120. I can't believe that during such tough times, a company would be so sneaky in taking advantage of someone in such an awful scam. I will definitely be contacting the company responsible for all the charges and demand my money back.
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02/08/10
After I ordered from proflowers.com extra charges appeared.I would cancelled ,but had told my friend her gift was on the way. Stay away from this disreputable co.there is a class action suit...
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02/08/10
I ordered flowers for mothers day. The flowers my mother received from Pro Flowers looked like something someone else had thrown away. I could have purchased flowers that were much more attractive and for a fraction of the price from Wal-mart. My attempts to get Pro Flowers to make it right or return my money were ignored. I tried every way possible to get in touch with them. I was drawn in by their offer of free shipping but then noticed that was a come-on that would have cost me dearly - especially after reading the complaints on here. Never again will I order from this company.
--------------------------
02/08/10
My Visa notes:
transaction date 01/21 post date 01/22 mccc code 8699
reference #246916002100073043584
EASY SAVR AMOUNT 14.95
i DID NOT ORDER ANY PROFLOWERS ON THIS DATE.
PLEASE REMOVE THE CHARGE FROM OUR visa CARD.
REPLY IMMEDIATELY TO THIS REQUEST.
THANK YOU
MARTHA h. pETERSON
607 iNDIAN rOAD
CLEARFIELD, pA 16830
-------------------
02/06/10
Name : Austin
From: Springfield Missouri
I purchased flowers for both my mother and my grandmother for mothers day. The flowers arrived on time and were in great condition. I was very happy with the results until I started noticing charges from an unknown source (EZ Saver). There was an unknown number next to a charge of 14.95 and in some cases 3.00. I didn't really think anything of it since I use this account so often. I did however notice it again and compared my ledgers to find out that I had not made any purchases from EZ Saver. I went back and looked at my records and noticed I had been charged 14 times. Needless to say I immediately googled EZ Saver and found an entire site dedicated to people scammed by this company. Apparently I was signed up for this ez saver account when I purchased my flowers. I was not given a chance to decline this membership. Neeedless to say I contacted EZ Saver and after speaking to a rep I was told they could not refund the full 14 months of charges. The rep said they were only authorized to refund 6 months. I said that was unacceptable and that they should put me on the phone with someone that was authorized. After about 3 minutes of being on hold, the same rep came back on the line and told me that they would return the full amount. Two days later i had all of my unauthorized payments refunded back to my account. I like most people this has happened to will never use pro flowers nor will I ever recommend them to anyone again. It's almost as expensive as buying. In fact I am only writing this because I just saw a commercial on tv for thier service and was disgusted.
Austin
---------------------
02/06/10
So far i've found one charge of $14.95 i reported it my bank hot carded my account and sent out new cards leaving me with no more access to additional capitol funds if i need them for a week or more.i just wish these type of people were on the battle fields that i just left. i really would like to give a few samples of raw american training at its most PIST OFF~ GO TO HELL I'LL BE SURE TO MEET YOU THERE!!!!!!!!!!!!!!!
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02/04/10
Hi, I would like to let everybody know!!!
Never use proflowers !!!
They are crimals....
you order flowers....ecpecting a good service and flowers for a good price .....
and EASY SAVING charges your credit card serval times.
I never signed for ESAY SAVING and they charged unauthorised several times 14,95 $.
( 5 times !!!!! )
This gave me a lot of trouble and extra coasts !
Be sure I will never never order anything from proflowers and I will warn all my friends and everbody
never to order flowers at this criminals !!!
Ludwig
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02/04/10
I too got charged $14.95, and there was another charge to "test" the cc #. I claimed a coupon and NEVER gave the coupon fulfillment company any personal information except my email and zip code. The request seemed reasonable for the future discount. Pro Flowers released this information without my knowledge or approval.
I recommend pointing this procedure to the advertising media also.
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02/03/10
Name : robert lombardo
Email :
rlomb@yahoo.com
I have stopped using your service because of your association with Ezsavr. This is a scam site that you should dis associate your company.
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02/02/10
Ordered form your online service and was charged easy saver membership, you guys sure know how to trick your customers. I told my wife to order from your service because of a recommendation form a friend, I recently checked my wife's statement and noticed a charge from easy saver $14.95 per month, I called them and they said that during checkout form proflowers she checked to join easy saver??? I said she did no such thing, I cancelled the membership but not before they had charged my wife's cc for 9 month's. I will make sure all my friends and family know about you guys, and I will be blogging everywhere about your company. You guys are the lowest of low in online fraud.
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02/01/10
I ordered flowers next thing I know somebody called ezsaver is charging me $15. I called they said they would take it off and they didnt. I dont know who the crafty one is here but if it doesnt come off my card I will warn my family and friends not to deal with Proflowers because of this.
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01/31/10
Name: Nicole C
Happened to me too. They shared my credit card info. Hit me for 1.95 and then 14.95.
-----------------------
01/30/10
pro flowers gave my Cc info to Easy savers which slammed my card until I could get it canceled
----------------
01/30/10
Easy Saver Rip Off
Cheats and thieves. Easy Saver scam originated via ProFlowers. Let's put these monkeys out of business.
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01/27/10
i just found out that i've been charged $179.40 since march for ordering flowers from ProFlowers.com.
I never signed up for this service. i have ordered flowers a number of times (which, btw, great flowers) but NEVER signed up for any $14.95 monthly service.
i did call their number and was told my "membership" was immediately cancelled and that they were going to refund me my $in 7-10 days.
800-355-1837 is EZ SVER RW phone number
We'll see.
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01/27/10
Anonymous
I had a lot of trouble while sending Proflowers. I am here in Germany and used my visa card.r
flowers too my family in the US. Flowers were o.k and beautifull but...
Easy Saying charged me without any permission my credit card !!!
This gave me a lot of trouble and coast a lot of extra money and time. Itwas charged 14.99 by easy saving.
I never will sent flowers with Proflowers again.
It was about criminal charging me with Easy saving with I never wanted.
Be sure I will warn all my friends never to use proflowers becuase of the criminal way charging unauthorrised money by easy saving.
----------------
01/26/10
I am not complaining about my service, or the product, but I am upset because I was charged an extra $14.95 from EZSVER RW 15200 NBN WAY 800-355-1837 MDUS that I was NOT expecting or was even aware could have been a possibility. I googled EZSVER RW after I called my bank. I saw that this company was linked to ProFlowers and that others had similar experiences. IF I do not get a refund and an explaination I will NOT be using ProFlowers again in the future and I will make others aware of my experience. However, if this is resolved quickly and without a head ache I will pass that news along too and let everyone know about my great customer service when a mistake took place. Yes, it is only $14.95 BUT I did not agree to pay that and I want my money back ASAP.
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01/23/10
From : Oklahoma
Made a single flower arrangement purchase on-line with ProFlowers.com, prior to Christmas 2009. Today, I discovered an unauthorized charge on my bank account: 01/23/2010, D/C Settlement Easy Saver LOC: 1-800-355-1837 MD; charge $14.95
I did attempt to contact them at the above number. Prompted me to use my credit card number or telephone to access my account. I opted to enter my telephone number and then listened to a recording which informed me to call back in their normal business hours. First, I never signed-up or agreed to purchase this particular item (Easy Saver Program). Secondly, I'm very upset that a party which is affilliated with ProFlowers would proceed with an unauthorized charge without my permission and/or authority. Finally, I will not use ProFlowers ever again and strongly encourage others to do the same. I will follow-up this Monday and demand that they reimburse me for this fraudelent charge. I will also contact my bank and local authorizes concerning this matter.
---------------------
01/22/10
Dear Sir,
We are order given Dt.17-12-2009 Indian Rs.2911.88 Next day Dt.18-12-2009 Easy saver was debited in my credit card Indian Rs.94.57 and again no order to Dt.19-01-2010 Indian Rs.708.15 debited in my credit card who is given to Easy Saver 800-355-1837 which time kindly send full details given mail ID for
Thanking You
Shashidhar Samala
H.No/9-1-129, Girmajipet, Warangal-AP-India-506002
+91-9849322549
+91-9393622549
shashidharsamala@yahoo.co.in
From: Florist Express Orders <
orders@floristexpress.net>
Date: Thu, Dec 17, 2009 at 3:32 PM
Subject: Florist Express Online Order #81391406
To:
arajk.ca@gmail.com
Order Confirmation
Dear SHASHIDHAR SAMALA,
Thank you for your order, which is now being processed. To contact us regarding your order, please call 888-444-1922 or email us at
custsvc@floristexpress.net.
Expected delivery times are as follows:
. Residential: 9 AM - 6 PM
. Business: 9 AM - 5 PM
Please Note: The charge on your statement will appear as:
From You Flowers, LLC. Old Saybrook, CT
Order Detail
Joyful Expressions $39.99
Standard Delivery Fee $14.99
Weekend Surcharge $4.99
Item Total $59.97
________________________________________
Order Number: 81391406
Delivery Date: Saturday, December 19, 2009
Delivery To:
SNEHA RAJ APPARAJU
APRT NO.2338, CHAMPION COURT,
AVENT FERRY ROAD
Raleigh, NC 27601
*** NOTICE: This order qualifies for a
SHIPPING REBATE: > Click to claim
Billing Information
Order Date: 12/17/2009
Order Total: $59.97
Payment Method: VISA XXXX-5668
Billing To:
SHASHIDHAR SAMALA
C/O.APT NO.2338
CHAMPION COURT, AVENT FERRY RO
RALEIGH, NC 27606
Please Note
Due to the nature of florist delivery, you will not receive an email confirmation that your order has been delivered.
--------------
01/21/10
I made an order on 16th January 2010 and still have not delievered the order which was due to arrive on the 19th of January. I am really angry and don't know what to do. Let me know why this is happening
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01/20/10
Name: Joanne Barber
Email :
barberrj@embarqmail.com
I ordered flowers because they sent me an email that I would have free shipping. When I processed the order I noted they charged me $11.97 for shipping. I emailed them and said I should have no shipping charge and was advised I had to apply to free shipping.com for the refund. I received a refund check for $9.98 and then received another shipping charge on my credit card in the amount of $11.97. Also, I received a charge on my credit card for $14.95 for membership in EZSAVR which I did not want. I will never order from this company again.
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01/18/10
Ordered flowers 1/15/10 to be delivered to Wilmington, NC on 1/16 - proflowers called 1/16 could not find open local florist, delvery 1/17 doubtful. Promised "upgraded" deliver 1/18 with apology note. called proflowers 1/18 to find they could not verify delivery!! if this was not for a funeral i would have called recipient for verification! Very very disappointing....
$50.97 WASTED!!!!
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01/18/10
Name: Lanise Weidle
Email :
clew_1@msn.com
Charged on credit card in December, 1.95; in January, $14.95...what the hell is this? Pro Flowers was also paid in fulll, on same credit card. I never saw or approved anything on EZServerRW ID 0570784458. I will never place another order with ProFlowers if this charge is not removed from my card within 48 hours.
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01/18/10
I have just checked my bank statement online and find there is a pending charge of $14.95 which I do not recall making
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01/18/10
I've been getting charges since last mothers day, I called and canceled and she said they will refund me the full cost.
Thanks the person who posted the number :
1-800-580-2913 then hit #2
*Note : She said they will also refund overdraft fees, in my case..I had one.
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01/18/10
I've been receiving a charge on my amex for 14.95 the last few months. Can you please stop charging my amex?
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01/17/10
I have been getting charges snce august for $14.95. I have contacted my credit card company and attempting to rech this ezsvr.
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01/13/10
Because easy saver has and continues to steal money from my account I will never deal with Pro Flowers again. I am indeed quite anxious to tell others of your affiliation with such a scam of a company.
Have a great day.
Mark
408-794-5758
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01/06/10
Name: Justin
I will NOT order from Proflowers again. After I ordered, they automatically enrolled me into the whole 'Easy Saver' program, and tried to scam me out of almost 90 dollars in a 6 month period. The 800 number they gave me on my checking account statement was incorrect and led nowhere. Thank God I found the number on ripoff report. I will get the money back, but it's just crazy what these people do for money these days.
Justin
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01/05/10
I was charged $14.95 two different times on my account + $1.95. I am very careful about not enrolling in any extra programs so this one had to have been pretty sneaky. I called and had charges refunded and my removed from their program.
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01/04/10
Email:
earlchua@yahoo.com
I was charged 14.95 without any notification! i hope you can find a way to fix this scam!
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01/04/10
I ordered flowers to my sister using Proflowers. They illegally charged for services never provided, which gave my information to EZSVER (I do not know if it is a real company), and they start to charging my credit card without authorization.
I will never use Proflowers again.
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01/04/10
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01/02/10
Name: Pati & Mikel Northcraft
I have discovered 2 unauthorized charges on my card after using ProFlowers. I did not sign up for Easysaver and do not want it or even know what it is. I want the 2 charges credited. I thought you were a reputable business, but apparently you are part of a scam.
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