01/25/12
Name : Michelle Nelson
Email : michellednelson@gmail.com
Order Number : 9209
Name of Delivering Florist : Don't know
My Complaint : I ordered Teleflora's '48 Ford Pickup Bouquet - Standard Item# : T25-1A to be delivered to my Dad for his birthday. This order was placed on 1/20/12 to be delivered for 1/23/12. I received a confirmation and an immediate charge to my credit card. Flowers were never delivered so I called to request a refund. I was told I only could get 1/2 my money back less a $15.99 service charge. With the total charge at $68.97, this would mean I would get approximately $18.50 back. I requested a full refund and was told I was being transferred to a supervisor. I was then disconnected. I will never do business with this company again.
01/24/12
Name : Catherine Hull
Email : hnana55#aol.com
Order Number : 14610478
Name of Delivering Florist : Unknown
My Complaint : Update to previous comments. I received an email telling me flowers would be redelivered third time...refused this and requested a full refund. They agreed. Will wait and see what happens. Can dispute with credit card, if necessary.
01/24/12
Name : Catherine Hull
Email : hnana55@aol.com
Order Number : 14610478
Name of Delivering Florist : They would not disclose
My Complaint : I ordered "Lovely Lavender present..Deluxe". Didn't even come close to looking like the picture. It was certainly not Deluxe. The container was supposed to be Lavender with a stripe, tissue was supposed to be around it, and bow was to be Lavender, flowers lavender and pink. Instead scant, clear container,no tissue,wrong color bow and flowers.
Was embarrassed...called Customer service, what an awful experience! First rep called the florist while leaving me on a long hold...came back to the line, and told me,substitution was similar per florist..25% discount credited to me 5 business days! Second rep: We will only re-send flowers if we send the florist to pick up the first delivery...ridiculous!, and offered to fill out a complaint form.
Emailed: I forwarded picture of the item. Rep acknowledged that the substitution was not acceptable. She said replacement would be sent. Still no Lavender container, no lavender bow, and no tissues, though color was a bit better. Second email rep told me order by phone next time to state No substitution lol
I am done with it. I may dispute with my credit card company. In the future I will order directly from a reputable florist...Teleflora would not disclose which Florist delivered the arrangement.
01/23/12
Name : Susan Miller
Email : greasycreekflutes@earthlink.net
Order Number : 7759
Name of Delivering Florist : Flower Delivery Express
My Complaint : Last Thursday, I ordered flowers for Saturday delivery. I included my email address, my phone number and the recipients phone number. This was for a 90th birthday - a very special birthday. No flowers delivered.
I started making phone calls. Teleflora could not find my order (I had everything printed out). When I gave them the "Flower Delivery Express" name she said they do business with them but could not give me a phone or address, and they could not help me. I ordered the flowers from their website. She finally admitted to me that she is located in the Philippines and had no information. NO help from them at all!
I then found Flower Delivery Express on the internet and called them. The flowers I ordered were in the shape of a birthday cake. They were sorry they didn't call me or the recipient or email me to let me know they did not have the cake form in stock, so they did nothing.
I've now missed a 90th birthday being held about 800 miles away. I ask for my money back since her birthday was 2 days ago. They will only refund part of my money and keeping the service charge of about $24. What service? They ignored my order completely - except for charging me $75 for something I didn't get.
Visa is now disputing the lack of full refund. Wish me well and don't order from either of these 2 companies.
01/23/12
Name : Lorraine Chavira
Email : Prana_07@yahoo.com
Order Number : Didn't get one
Name of Delivering Florist : Didn't have one
My Complaint : I ordered flowers for my mother for Mother's Day and received an email the day they were to be delivered (Saturday) that the order could not be delivered. Really, the day they were to be delivered?! It was too late to order anywhere else. Now I can't seem to unsubscribe from their email. They don't seem to have an unsubscribe list so I sent an email telling them to remove me but I'm still getting emails. Terrible company.... Not customer focused!
01/17/12
Name : Regina Barnicle
Email : rbarnicle@charter.net
Order Number : 2216016418
Name of Delivering Florist : I was told my Teleflora that the could not disclose that information. Why?
My Complaint : January 17, 2012
A few days ago, I ordered flowers to be sent to my Son and Duaghter-In-Law for their wedding anniversary that was yesterday. They called me yesterday afternoon to thank me, but said the flowers (Tropical Island Princess Arrangement) arrived in very sad condition. A few of the Orchids had already fallen. Some of the orchids were dying as well as the green leaves that were turning yellow around the edges. They did send me pictures that I will try and post. Today, they informed me that the flowers are just about dead. I did call Teleflora last night with a complaint. However, (Morgan, the Supervisor) could not tell me the florist that did the arrangement. She offered to take 50% off my bill. Although I did accept her offer, I am truly upset today after seeing the picture my Daughter-In-Law sent to me this morning. People are telling me I should be totally reimbursed. I was charged $58.95 which being retired is a lot of money to me. In addition, I did go through AARP and will
also notify them to my disappointment in their choice of florists. I doubt I will ever order through Teleflora in the future. Sorry, I am having problems sending you the pictures. I do not have Picassa. Regina Barnicle
01/09/12
Name : H. G. Ptacek
Email :
Order Number :
Name of Delivering Florist :
My Complaint : I ordered a corsage for my mother's 86th birthday on 1-3-12 (ordered on 12-30-11). IT was to be delivered the morning of 1-2-12. It wasn't. No explanation or call. Not delivered later that day either. A few calls later, a second attempt was arranged with a change of delivery location to restaurant where her luncheon was to be held. Hoping to give them optimal to get it to her before the event. No delivery, no explanation. After the luncheon I called to complain. A fullo refund was to be on my credit card. But someone was suppose to call before it was issued. No call; no refund yet. To me it is beginning to smell of an attempt to get lost in the shuffle. I will personally tell anyone and everyone to avoid Telefloral. I think they will be going the way of Kodak, K-Mart, Sears very shortly if they don't straighten up.
01/04/12
Name : Robin Roosa
Email : robin6055@gmail.com
Order Number : 12206
Name of Delivering Florist : The Floral Loft
My Complaint : I ordered Peaceful Zen Garden and the arrangement sent did not look at all like the arrangement pictured on the sight.
I am very disappointed in the gift I sent. It looks very amateurish. Never would spend $62 for this.
12/29/11
Name : TLB
Email :
Order Number : 14464494 (14464494)
Name of Delivering Florist : Unknown (Contracted through Teleflora)
My Complaint : I have spent hundreds of dollars a year ordering flowers through Teleflora for the past several years. Unfortunately, this latest order will be my last.
I ordered the arrangement called "Sweet Thoughts" which should have included several different red flowers set in a red cube with greenery arranged in a heart. It was listed in the Christmas arrangements and with all the read and green did look fitting for the occasion. What my recipient got instead was a bunch of pink carnations in a cheap clear globe vase.
This would be upsetting enough - but this was the third time Teleflora has let me down. Previously, I ordered the Deluxe version of the Celebration Tree. It should have been a large arrangement of different white flowers in the shape of a Christmas Tree with gold ornaments and set in a round gold vase. What arrived was an arrangement of random flowers.
Flowers are often personal and meaningful gifts. It's insult and injury to take people's money and ignore what they requested be sent.
My email to the company about the above was ignored.
I've given Teleflora well over $1000 of my business over the past few years and they squandered my customer loyalty by taking it for granted. I'm done.
12/27/11
Name : Carl Beams
Email : Cbeamer@optonline.net
Order Number : 14375832
Name of Delivering Florist : Mr. Allan
My Complaint : Update to my earlier post. Teleflora has apologized and issued a full refund. They had offered a discount on a future order, then a 20% refund. After refusing those offers and sending them a photo of the centerpiece they agreed that I did not receive what I paid for. Teleflora wrote:
"Thank you for contacting Teleflora.
I‚m so sorry that the arrangement for Louise was not redelivered. I also
apologize for the poor quality, I have reviewed and noted the details of
the picture and have noted your complaint to the florist. Thank you for taking time to send us the picture and give us feedback. Your order has been cancelled and a full refund issued on December 26, 2011. Please allow your financial institution 2-10 business days to post this credit.
Teleflora‚s goal is to provide excellent service and we apologize that we fell short on this order."
12/26/11
Name : Janie Dunsmuir
Email : janiedunsmuir@verizon.net
Order Number : 14306878
Name of Delivering Florist :
My Complaint : I ordered a Penguin Bouquet "Deluxe" for my cousin for x-mas. When I showed up at my cousins house for X-mas dinner I could not believe that I paid $54.95 + $15.99 for delivery..I had to search the house for it ..soooo small, could not believe this is what you call "deluxe" thank goodness I did not get the regular size bouquet..I wanted to do something special for her and I wished I picked up my own flowers..will never order again with Teleflora--
12/26/11
Name : Stephanie
Email :
Order Number :
Name of Delivering Florist : teleflora
My Complaint : they just never delivered the flowers!!
Paid for a Christmas centerpiece.
and it was NOT Delivered.
This is fraud.
They do not follow up with florists so you dont know that the flowers are delivered!!
12/24/11
Name : John Harris
Email : jharris@clemson.edu
Order Number :
Name of Delivering Florist :
My Complaint : This company is not to be trusted. Nearly a week ago I ordered Xmas delivery. Three days ago they called to tell me that they couldn't get a Park City Florist to complete the order and asked to be able to guarantee delivery later on Dec. 23rd. They just called at 4:00 Xmas Eve to explain another failure and request a still later delivery date.
So much for my gift.
12/22/11
Name : Carl Beams
Email : CBeamer@optonline.net
Order Number : 14375832
Name of Delivering Florist : Mr. Alan of Brick, New Jersey
My Complaint : For my mother I ordered the Deluxe "Colors of Christmas" centerpiece described as: The festive red centerpiece includes red roses, white spray roses, red spray roses, variegated holly, white pine and noble fir.
Approximately 15" W x 17" H.
It looks beautiful in the picture and appears to contain two dozen red and white roses.
What I got was a bowl of pine needles with 5 red roses and 6 red carnations. You couldn't even see the flowers because there were so many pine needles! It was very embarrassing.
12/22/11
Name : Steve
Email :
Order Number :
Name of Delivering Florist :
My Complaint : For two consecutive years, the Teleflora franchise has delivered a substitute arrangement. Last Christmas, my brother ordered my wife an specialty arrangement well in advance of the Holiday only to receive a bouquet instead of the Snowman vase/arrangement that was ordered. This year, my brother sent the Kinkade arrangement to his daughter-in-law (again placing order several weeks ago) and received an "I'm sorry" from Teleflora with a promised 30% discount on his "next order". Teleflora seems to use a "bait and switch" system. Their florists never seem to stock sufficient items to cover their orders! I will never order from them again!
12/20/11
Name : David Sulzbach
Email : d.sulzbach37@gmail.com
Order Number :
Name of Delivering Florist : DeSigns By Nina
My Complaint : Our friend in tenn sent us the Faith Hill Colors Of Christmas centerpeice and when my Wife looked at it she said something was wrong. She got the Teleflore add from the Sunday add in the paper and boy was she right!!!!!!!!!!!!! It has two white and two red roses,two red carnations and a few white small mums ;no red ribons or holly .The add shows all red and white roses (and lots of them )the red ribons and holly.I called Designs by Nina and received all kinds of excuses and stories and the woman finally said it was the wrong one and she would send us the right arangement tomorrow 12-20 2011 and I am waiting to see it and will have the add in my hand with the photo.We called our friend in Tenn to thank him but also to tell him what ahppened and the we will send him pictures of what they tried to pawn off on us when we get them developed.
I've heard stories about this happening but I have now seen it for myself
12/19/11
Name : christian Roth
Email : sanvi777@msn.com
Order Number : 2215612033
Name of Delivering Florist : the flower cart
My Complaint : I ordered a deluxe arrangement that was absolutely horrible- it had four faded carnations, a sprinkling of pincushion mums and some evergreens that were loosing needles. I called the day I got it and complained and was told they would redeliver the next day. They didn't and they called around 3:00 the next day to say they weren't delivering- that they'd do it the next day. They didn't. I called them the next day and was on hold for 15 mins before I was disconnected and then I called a different number I got some bozo who put me on hold twice-25 mins later....He asked for info he probably had and after I told him I wanted a refund he put me on hold contacted the new florist and told me they'd get it out by five! OMGosh! I said No, I don't want a redelivery at this point-I want my money back and why did you call them and leave me on hold when I told you I didn't want the flowers now. So much of my time - cust service was a nightmare. I will never EVER order from these people again. Awful, awful awful- I'll order from flora flora instead.
12/13/11
Name : eva orosz
Email : evaorosz@yahoo.com
Order Number : 2215539014
Name of Delivering Florist : do not know
My Complaint : I ordered a bouquets for my fathers 95th birthday in Hungary.it was supposed to be delivered on nov. 29 morning, but the guests were already gone when the florist arrived and this after i called Teleflora. The florist was holding a vase in one hand and the flowers which were supposed to form a bouquet in the other hand.It was hand delivered but it did not look nice.It was emberessing compared with the other flowers my father got.i paid over $80.00 and was ashamed of something which was not a nice surprise as it was ment to be. I hope you will try to help me settle this dispute.
Sincrely Eva orosz
11/28/11
Name : Mrs. Tony
Email : gagirlsmokey@gmail.co,
Order Number : 2215476574
Name of Delivering Florist : teleflora
My Complaint : ACTUAL LETTER TO PROVIDER:
This is totally unacceptable. A notification three days after the expected delivery date!?
I placed the order well in advance - on Nov 2nd! And your only offer (Nancy) is a 50% discount AND you expect for me to pay for your lack of service, after-the-fact, knowing the effect will not be the same? This is not at all the expectation of an organization with such a notable reputation.
Sorry, but beauty truly is vain....I will no longer use your service and will inform others about the disservice I have received as a result of this transaction. I will continue to use ProFlowers as my preferred floral delivery service. Initially, I had thought the exceptional selection & service would outweigh the extra cost, but I have lost all confidence in the company since it cannot make good on the delivery (promises).
As you should know, flowers would have meant a lot to the 88-year old recipient. "Give me my flowers while I am living" so she can experience them. No doubt flowers in life are worth far more than flowers in death.
11/27/11
Name : lucy
Email :
Order Number :
Name of Delivering Florist :
My Complaint : I dont actually have a complaint, but would like to just tell all of you how sorry I am to read your stories. I am a flower shop owner in NC, and I absolutely dislike Teleflora and all of the other wire services. I am disgusted by theeir practices and it makes me so mad to see all the money they make by misleading people. I refuse to use them, and for that reason I dont have as many orders as most florists in my area do, but my though on that is pretty simple, here is how it works:
You call teleflora and place an order.
They charge you fees left and right, however they keep most of it and the florists on the other end don't receive enough money to fill that order and deliver it. I worked at a flower shop who had teleflora, I know what I am talking about. They take money out of both sides and stick it in their fat pockets. I prefer not to work with them at all for that reason. I rather not to take an oder than to take it and loose money on it, or to take it and dissapoint that customer. Because I know for sure, one or the other is going to happen.
My advise is simple, saty away from teleflora. When you need to send flowers, google local florists in that area and if possible, choose the ones that are independent florists. They have more to loose and value their customers like they all should.
Again, I feel your pain but on the different side. Even when I google my own flower shop, teleflora comes first on the search as a sponsored link and some people will just click there and place the order. Whenever you order something from them, please know it is not going to look like what you saw, ever. And you will have probably about $15 on your order that you paid just to speak to teleflora.
Dont use them and warn others as well.
11/27/11
Name : June
Email : bjmflynn@hotmail.com
Order Number :
Name of Delivering Florist : Rogers Florist Alpharetta
My Complaint : My husband sent flowers for our 25th anniversary because he was out of town. The flowers were delivered outside of the garage. I found them two hours later with no water and completely wilted. I gave them water immediately, but they did not revive. I did not want to complain so that he would feel bad, but when I saw the credit card charge of over $110, I called the florist. They would not return my calls. When I finally talked to someone today, they offered a $25 credit for $110 flowers that didn't even last 24 hours :( DO NOT USE ROGERS FLORIST IN ALPHARETTA!
11/03/11
Name : lindsey
Email : ldees29@Hotmail.com
Order Number : 2215455936
Name of Delivering Florist :
My Complaint : My fiance' ordered some flowers from here and were expected to be here the next day. Guess what? They never even came in. I've tried calling several times but apparently it's so busy I cant get ahold of anyone. He will definitely NOT EVER buy flowers from here again! DO NOT WASTE YOUR MONEY.
10/28/11
Name : Virginia
Email :
Order Number :
Name of Delivering Florist : TeleFlora won't tell me-- "privacy reasons"
My Complaint : ordered the Bear Hug for my grandmother's 83rd bday on the TeleFlora website. I got-- pathetic flowers (like a $5 bunch from the grocery store), a vase that was too small to support the flowers and NO BEAR. in addition, the bouquet was delivered late in the evening AND they called for directions (it's an
urban area- they could have EASILY found it on a map)- so much for the
element of surprise.
TeleFlora won't tell me who the florist is citing "privacy reasons" & wants the flowers back in order to get a refund. Um, they delivered sub-par product, you'd think they'd not only "let us" keep the trashy bouquet, but send a better, new one.
10/25/11
Name : Sharon Jepson
Email : skjepson@yahoo.com
Order Number :
Name of Delivering Florist : Flowers Unlimited
My Complaint : Flowers were ordered by a friend for me due to my fathers death. They were ordered on a Monday. I did not receive them until Friday. The same bouquet was held until Friday that was made on a Monday. They were wilted and there were holes in the silk leaves. The florist stated that was the way the leaves came when she ordered them. The bouquet was starting to wilt and the petals were starting to fall off the flowers by the time they arrived. VERY POOR JOB of making the bouquet. The flower shop was trying to avoid a 10 mile one-way drive to deliver the flower bouquet to me. These were the worst flowers I have ever received in my entire life. Now no monies will be returned either by the florist who made the bouquet or the florist that ordered the bouquet. If you order flowers through Teleflora you will not get your money back. You will be stuck eating what you paid for unacceptable work and product.
Any time I see the name Teleflora I will never order flowers from them. Any other place in the United States a person can get their monies returned for unacceptable merchandise but not through this company.
I had just been through a 6 month terminal illness with my father that was exhausting. This kind of thing happening in someone's life at that time should not have happened and was avoidable.
Neither place will return the money. Either the flower shop that made the order or the flower ship that took the order.
There should be some kind of recourse/action that can be taken against Teleflora regarding unacceptable goods delivered.
After this experience I will never use Teleflora to placer any flower order again. Otherwise you are putting your money and trust into the hands of a stranger. How sad that the consumer has no recourse.
In my case there were people in my home from my daddy's funeral who saw what was delivered and they too were as appalled as I for at what was delivered to a person who was in grief.
10/11/11
Name : Mark Amos
Email : jmdmra@yahoo.com
Order Number : 13378984
Name of Delivering Florist : All Seasons, Shinnston, WV
My Complaint : Teleflora placed my order based on availability on the zip code for my mother. It was her 82nd birthday and the first real birthday after my father's death. She was having a hard time dealing with him being gone so I thought flowers may put a smile on her face. That was until I used Teleflora.
They waited until the day of delivery to tell me that the florist didn't have the flowers that I ordered. I should have known that was wrong because of their substitution policy. The sent me an email (not sure why they want a phone number when you order because they don't use it) telling me that my order needed to be updated and to call them. When I did, that is when they told me about the flower issue. I explained that a fall arrangement would be fine and asked if it could still be delivered that day. They said they would check. I then called directly to the florist who said that once the order got to them it would be. GREAT. Then, 2 1/2 hours later another email telling me that they couldn't make the delivery on that day. I tried to call the florist, CLOSED. So, on Monday, I called the florist and found out that the issue was not the flowers at all. It was that they couldn't make the arrangement and deliver it for the price that Teleflora was charging me and that they asked for more money from Teleflora to make the delivery. When they didn't get it from Teleflora, the order was cancelled. NICE BUSINESS PRACTICE TELEFLORA. Do you not think that a customer is going to check behind you???? How does it feel to ruin my mother's birthday??? I hope it feels good on your end. Of course, you won't care and never even comment on this. Just had to let everyone I know about your business practice. If a florist cannot deliver for the price, they either need to be removed from Teleflora or you need to simply let a customer know that you do not deliver in the area so that they can find a florist or service that does!!!!
09/30/11
Name : A McCarroll
Email :
Order Number : N/A
Name of Delivering Florist : N/A
My Complaint : The web site doesn't work - there is no way to enter delivery information. The "Step 2- Delivery" link does nothing, and when you click on "Checkout" it tells you to go back and enter delivery information. There is simply no way to enter it - I give up; I'm just going to call a local florist in the destination city and do business with them directly.
09/25/11
Name : Kathy Webster
Email : Charli1@ctc.net
Order Number : 01119949
Name of Delivering Florist : Wesley Berry
My Complaint : Today I ordered a bouquet (MiGi Blue Elephant arrangement with an added mylar balloon) to be sent to my niece, Dr. Lisa Dinkins. I was told on the phone that there would be no problem delivering them TODAY. However no flowers were delivered to her at Durham Regional Hospital in NC! I am sick at heart and very angry. When Teleflora said they couldn't deliver today, I searched for a Teleflora licensed florist who could deliver today. Trusting your good name, I placed my order totaling around $80. I am furious that your name is associated with someone who evidently is not worth a dime. I've now looked up Wesley Berry and find dozens of complaints. I wish Teleflora would help straighten this mess out!!!!
09/22/11
Name : Robyn Husted
Email : rhusted23@gmail.com
Order Number : 13288760
Name of Delivering Florist : TeleFlora
My Complaint : I ordered flowers to be delivered the following day. I checked hourly on with the customer service number for Telflora by putting in my order number. It let me know that the order was being processed and to "rest assure" that they would be delivered. As the day closed, I contacted a Live person and they informed me that my place of Business does not accept flower deliveries which was a lie. They also said they searched around and no florist had any orchids available so I would need to change to a second choice. I was so frustrated at that point I cancelled my order and told them I wanted a refund... I will never again order from Teleflora nor will I recommend them to anyone.
Horrible service.
09/15/11
Name : Jan Luck
Email : janluck@telus.net
Order Number : Order Confirmation #: 11620
Name of the Delivering Florist : Davie Florists Vancouver B.C.
Flower Complaint : I ordered the Teleflora's Simply Sweet - Standard Item# : T18-1A
I am having trouble uploading the pictures of what I ordered & what was received. The one I ordered was a lovely pastel arrangement very feminine & pretty the one that was sent was a mess....mostly green filler (salal etc) Very disapponited with my order & wish there was something that could be done to rectify the problem.
08/22/11
Name : Alexandre L'Eveille
Email : houstonalle@att.net
Order Number : cancelled
Name of Delivering Florist : Selected: Greenworks or anyone in 77002
My Complaint : I received a flyer "Send Zen" with nice tropical arrangements. It was a cobranded promotion with Continental OnePass. After placing the order online, I was told that none of the florists in the area could deliver the bouquet I selected. This is Houston, 4th largest city in the U.s with easy access to tropical flowers. I called the customer service number and was told that the reason the florists refused was that they didn't have product. This thing had a couple of very common orchid stalks, three stocks of bamboo and leaf and some small flowers at the base. Our local grocery store stock these flowers.
It is clearly bait and switch. More than likely none of the florists want to do the arrangements for the price quoted on the flyer. I called the florist I selected and spoke with them about whether they could do it. Their answer was that they don't do the arrangements promoted. They do their own thing. Then WHY list them on the flyer? Why even send out this flyer in the area if florists won't do it???
Editor's note: Good question. The not so funny part is...is that Teleflora knows most florist won't do their promotions like the one you mention.
08/19/11
Name : Kim Hackbirth
Email :
Order Number :
Name of Delivering Florist :
My Complaint : I saw Undercove Boss enjoyed it watching your segment and you are great bosses. Ironically now tonight I am foulding your Floral Finance booklet at my job. I love the bouquet on the cover its my new wallpaper on my phone. Just wanted you know.
07/14/11
Name : marg
Email :
Order Number :
Name of Delivering Florist :
My Complaint : I ordered flowers for a friends daughter in hospital (australia).
When they arrived they were poorly wrapped and instead of containing four types of flowers they contained two. They didnt even make up for the missing blooms through quantity! No i paid $65 dollars for two pink gerberas and about four lilliums.
I could have done better from a service station!
07/08/11
Name : lisa patton
Email : lisa.patton@lnf.com
Order Number : 12836565
Name of Delivering Florist : Teleflora refused to give me the name
My Complaint : This was the worst floral experience ever! I ordered a gift basket for around $150.00 for a client gift, one of many I have purchased. Not only did my client never receive the gift but if I hadn't contacted him to ask how he liked it, I would never have known because the florist used never even notified anyone that they were unable to deliver and on top of that they didn't even call me or try to redeliver. Two hours of being on hold with teleflora resulted in nothing but more frustration and in the end I just cancelled the order. They refused to tell me the name of the florist that was used so that I could make certain that I didn't use them again. They promised to have someone call me and that never happended either.
07/06/11
Name : Pat Yeatts
Email : byeatts@san.rr.com
Order Number :
Name of Delivering Florist : Tailored Florals & Events 16777 Bernardo Ctr Dr
My Complaint : My sister sent me a birthday vase on Sat., July 2. The vase had white hydrangea and another white flower along with three red roses and six Irises. By the next morning the hydrangea were drooping and wilted. Sunday afternoon the one red rose dropped its leaves and the other two roses never opened. By Tuesday morning the Irises were wilting and whole vase of flowers was dead. There was plenty of water in the vase when it was delivered and I checked the water frequently. I left a voice mail message for the florist on Sunday letting them know about the hydrangea. I told them that I was not looking for a replacement, but notifying them that the hydrangea was not a good idea. If they had at least called and said they were sorry I would not have posed this. Unfortunately I threw the flowers out before I saw this site for complaints.
07/06/11
Name : Deborah Webster
Email : my-mimi@clearwire.net
Order Number : 58684
Name of Delivering Florist : Wyndow Box florist in Pearland, Texas
My Complaint : I ordered flowers on line for a funeral. The day of the funeral. I arrived and looked for the arrangement I ordered,it was not there. I found a card that said the flowers were from me.Not at all what I had ordered, I paid for an upgrade in flowers and got dying brown white carnations! I emailed twice and called the 3rd day after no responds. I was hung up on a total of 6 times,I was told the owner would not talk to me and didn't want to speak to me.(I was polite) long story short she said she would send me 15 dollars, take it of leave it attitude.I offered to pay the delivery charges, and only wanted a reducting in the flower cost.DO NOT ORDER FLOWERS from the Wyndow box! they didn't send the refund!
07/03/11
Name :
Email :
Order Number :
Name of Delivering Florist :
My Complaint : I had a terrible experience with flowers to be delivered to a family member. Flowers were not at all like the advertised photo. After talking with a supervisor at Teleflora I knew their "100% satisfaction guarantee" was also false advertising!!!
07/01/11
Name : P. Hari Prasad
Email : prhprasad@gmail.com
Order Number : 2215097129
Name of Delivering Florist : Unknown
My Complaint : - Late delivery - promised before 5 pm, but only well after that.
- Repeated phone calls to find out when delivery would take place - but unable to find out.
- Poor quality flowers - small, not fresh.
- No balloon, although ordered and promised.
- Over-priced by as much as 500% - a scam for this type of poor service and quality. Why pay $70 for what is worse than a $10 local purchase, with half the roses?
Only good thing: Customer Support tried to be helpful and agreed to have the bouquet picked up for a full refund.
06/27/11
Name : erica
Email : mckinley.erica@epa.gov
Order Number :
Name of Delivering Florist :
My Complaint : I ordered an arrangement entitled Always Like a Lady. The flowers that were delivered WERE COMPLETELY NOT Always Like a Lady. They looked terrible - they were the wrong color and the fact that I upgraded to the Deluxe arrangement only made the delivery worse because IT WAS FAR FROM A DELUXE ARRANGEMENT! There was so much greenery that the bouquet did not look nearly as full as the advertised arrangement. The roses were to be white - the delivery had hot pink roses! The lilies were to be pink - the delivery had yellow lillies! And it was decided that we did not want ANY YELLOW FLOWERS TO BE DELIVERED. I have never been so dissatisfied with a flower order before in my life!
06/15/11
Name : Marilyn
Email : marilyntoomey@ymail.com
Order Number :
Name of Delivering Florist : Dohertys Flowers Des Moines Iowa
My Complaint : I am disappointed with the arrangement but the real issue is that the fees Teleflora charges these florists is huge. I spent $75.00 and found out 27% comes off the top and the florist figures for all the other fees the florist is charged it averages to another 13% to 15% PER ORDER so for a $75.00 order 40% on the average is gone before the florist starts!!! Then they have to pay the delivery out of the remainder - for $75.00 $30.00 is gone in fees leaving 45.00 and 10.00 is gone for delivery off the 45.00 when you thought it was off the 75.00 this brings the total to the florist for a 75.00 value to 35.00!!!! It is better to call a local florist it is easy to find search florist in and list the zip code or city and get the full value of your order not 50% of the value!!!!!
05/24/11
Name : Dionne Nunes
Email : mermaidtreasure@yahoo.com
Order Number : 2214990564
Name of Delivering Florist :
My Complaint : I needed a "money tree" delivered on 05/24/11 (Tuesday). I was told that it would definately be delivered between the hours of 11am and 5pm. It was not delivered. They said that my only options were to have it delivered wednesday, or cancel.
I feel that if your going to say that it could be delivered the next day, that it should. Otherwise, tell the customers the truth. Tell them that there is a possibility that it won't be delivered on that day at all. This way the customer is given the choice of buying the floweres and deliver the flowers themselves. I don't live that far from the place it was to be delivered. I just wanted this to be special. I decided to use you for the 1st time. I was using another company.
Please make a mends. Im very upset tonight.
05/18/11
Name : TELEFLORA HATER
Email :
Order Number :
Name of Delivering Florist :
My Complaint : BEYOND HORRIBLE SERVICE!!!!!
______________________________
I had to cancel plans with MY CHILDREN on MOTHERS DAY to drive to another city to deliver MOTHERS DAY flowers to my own Mother... THANKS TELEFLORA!!
The flowers I ordered for my Mother were not delivered on the Friday before Mothers Day as scheduled....TELEFLORA didn't even bother to call!
The following day, I called and waited 55 minutes to reach an agent, 3 minutes with an agent that really didn't care, 10 minutes on continuous hold waiting for a supervisor and 20 minutes with the supervisor ONLY TO BE TOLD Teleflora had yet to find a florist to fulfill the order and was unable to commit to having flowers delivered to my Mother until Monday or Tuesday (AFTER MOTHERS DAY!).
The supervisor was actually snippy to me as she asked "what do you want US to do?".... (what a dumbass question...how about a phone call... geez...like there's a shortage of florist in the DFW Metroplex...absurd!)
The supervisor VOLUNTEERED to reimburse me plus advised me they would deliver the flowers most likely on Monday or Tuesday (3 DAYS LATE & ***AFTER*** MOTHERS DAY)
Get this...
This week...I received one email from Teleflora stating because they delivered the flowers (3 days late and AFTER Mothers Day)... that they would NOT be reimbursing my money as they VOLUNTEERED to do.
Then today, I received another email stating that because "I REFUSED TO STAY ON THE PHONE TO TAKE CARE OF MY ORDER" they would not be refunding my money (...really?...almost 2 hours on the phone with them isn't long enough??...)....and LOVVVVEEE this... they state they "documented that they called me...emailed me...and that I never responded"... (what liars!) and then signed the email with "warm wishes"...
Undependable, Untrustworthy & DISHONEST...
BEYOND HORRIBLE SERVICE!!!!!
05/18/11
Name : R. Schmid
Email : rschmidjr@gmail.com
Order Number : 12515492
Name of Delivering Florist : Unknown
My Complaint : No picture to post. The order was accepted, my credit card was charged, the flowers for Mothers Day 2011 were not delivered, and when you call their customer service delivery tracking phone number it just hangs up on you. This is truly a scam!
05/15/11
Name : suzan
Email : puamelia1156@yahoo.com
Order Number :
Name of Delivering Florist : Don't know, never delivered
My Complaint : AVOID TELEFLORA AT ALL COSTS!!!!
The Friday before Mother's Day I ordered a bouquet for next day delivery to my daughter-in-la,paid the extra fee for a rush.
By Saturday evening they had not arrived. I called the company and was told the florist were too busy and could not take anymore orders, so the order was cancelled.
The delivery was rearranged for the next Tuesday. On Tuesday no flowers arrived. I contacted the company again on Thursday. They said the bouquet I ordered was no longer available and the order had been cancelled. I questioned them about the fact that the website stated if a specific arrangement was not available they would subsitute. They had no answer for that but would give me a %50 discount , no shipping fees and have the flowers delivered the next day, Friday. My card would be billed about 22.00. As a precaution we changed the arrangement to the florist's choice, that way they could use any folwers they choose and there should be no reason for not being delivered.
On Friday, no delivery, my credit card however was charged $46.00 plus dollars.
I again call, I was told the florist did not have the flowers I requested. HOw is that possible I ask since it was florist's choice? Were the florists totally out of flowers? No answer. I asked to speak to a supervisor, on hold for over 10 minutes then disconnected.
It is now Sunday, the Customer Disservice center is closed.
There is much more to this story I just don't have the energy to wqrite it.
Needless to say, I will tell everyone I can not to use Teleflora.
Question though, is this fraud? Since they advertise a service but obviously, consistently do not provide that service should they be investigated?
05/14/11
Name : Robert A.
Email : beeson1562@hotmail.com
Order Number :
Name of Delivering Florist :
My Complaint : Ordered Mother's Day flowers... Received an email at 4 PM on Saturday before Mother's Day alleging that the local florist had "sold out" of the arrangement I selected.
Of course, 4PM on Saturday is too late to make any alternate arrangements.
The 30% apology discount doesn't do anything to make this situation right. A little common sense on the part of either Teleflora or the local florist would have made all the difference.
05/14/11
Name : Marlene Cooke
Email : caring58@gmail.com
Order Number : 12461309
Name of Delivering Florist : In Key West 33040
My Complaint : There was never any flowers delivered none nothing not even a cancellation # it was not until I talked to my mother-in-law a week later after I had told her to expect them that she told me they never arrived. I called got hung up on then got someone else who got me a supervisor, she seemed genuinely troubled at all I had gone through as well as the disappointment I felt mothers day is well gone took my money and nothing. Outrageous well it gets worse. The supervisor said she would refund me the money send my mother-in-law flowers as well I would get an apologetic boquet. Well I got something she got nothing and no money back in my account. Two other arrangements arrived for my mother-in-law but not ours. I was embarrassed and feel I was discriminated against as I used a coupon. Of that I am convinced. I called three days ahead of order to make sure it would be delivered, how sad is this? Quite and will I ever use them again or any of my other family members no. The woman is in her 70's I know she was disappointed. Discrimination of a special day all because of a coupon, pathetic. No refund either oh today I got a cancellation # from a week ago, and I had to notify them. Order #12461309
05/13/11
Name : Rosaland Loyd
Email : rozloyd@embarqmail.com
Order Number : 12397586,12393248
Name of Delivering Florist : Don't know
My Complaint : Did 2 orders. 1 in NC -1 in GA on Thursday, May 5, 2011 to be delivered on May 7,2011 before Mother's Day. I received an email at 5:50 PM on May 7,2011 that my orders had been canceled because local florist was out of the cotton candy arrangement.This left me no time to arrange anything else and my mother and friend did not receive anyhting from me for Mother's Day. When I called, I was informed they could be delivered on Tuesday May 10, 2011 for 50% off-two days after Mother's Day....NO THANKS>>>I will never use them again. I had used them several times, but when it was important, they truly let me down..DO NOT USE...It was terrible that my 77 year old mother did not receive her flowers..
05/13/11
Name : TINA
Email : TNH1212@GMAIL.COM
Order Number :
Name of Delivering Florist : TELEFLORA
My Complaint : I'd love to post a picture, but none to post. I ordered two seperate orders of flowers for Mother's Day for two different geographic regions. They never arrived Sat, Sun, or Mon. Tuesday I called after no response to my Monday email. The one order I was told the florist was too busy so it was cancelled (without notice to me) and the other was on hold because they didn't have the correct vase (again no notice or contact with me). I got a refund, but was highly disappointed. I was promised a 30% coupon (not that I would use it); that never came through my email either. WORSE experience ever. I've used 1800Flowers and FTD with little to no issues; or if issues arised, I was contacted in a reasonable amount of time to remedy them.
05/12/11
Name : Debbie
Email : onceaduck@gmail.com
Order Number : 12171756
Name of Delivering Florist : Teleflora
My Complaint : I ordered flowers for my mother who lives in Oregon for Mother‚s Day on May 1 in advance of the holiday and she did not receive them on the specified date, Saturday May 7. When I called Teleflora to check on onday, May 9, I was told the order was canceled because local Oregon florists could not fulfill orders. My order confirmation number is 12171756. I told the customer service rep I expected a full refund and will not be doing further business with Teleflora. I would think nearly a week in advance of a holiday is plenty of notice, and further I did not receive any email or call or anything telling me this order was canceled. I was put on hold for about 30 minutes before I spoke to a representative who was not very apologetic at all. As of Thursday, May 12, I still had not received the promised credit refund.
05/12/11
Name : deborah mcgee
Email : debbiemcgee1@hotmail.com
Order Number : 12567681
Name of Delivering Florist : don't know
My Complaint : i ordered a smiley face bouquet of flowers on 5/10/11 to go to a hospital where my friend works.it was to congratulate her for beating cancer.she hasn't received it yet.this is 5/12/11 at night.i want them to cancel it.haven't heard back from them yet.what happened TELEFLORA?
05/12/11
Name : Patricia
Email : pallender5@hotmail.com
Order Number : 12419813
Name of Delivering Florist : Don't Know
My Complaint : I placed an order on Teleflora.com on 5/5/11. I placed the order late at night, but the site said that I could still get delivery the next day. I ordered the Teleflora Possibly Pink standard arrangement for my nephew to send to his mother (my sister) for Mother's Day. Friday 5/6/11 came and went and my sister did not receive the flowers. I assumed that because I had placed the order so late they couldn't get them ready for delivery on the 6th. I waited until Monday, 5/9/11, to see if the flowers would be delivered - nothing. I sent Teleflora's Customer Service a message on the Teleflora website on 5/10/11. I received the following automated response through email.
Dear Patricia:
Thank you for contacting Teleflora.com. This message is to confirm that we have received your email and are researching your inquiry. We will respond to your inquiry as soon as possible.
Your Teleflora Customer Service Team
It is now 5/12/11 and I have heard nothing more. My credit card was charged almost immediately after I placed the order. After reading some of the other horror stories on this site, I think I am going to contact Visa and dispute the charge since no product was received. This was n ot the first time that I had used Teleflora, but it is the last time that I will ever use them.
05/12/11
Name : Bryan
Email : bryneken@hotmail.com
Order Number : 12574969
Name of Delivering Florist :
My Complaint : I ordered a beautiful Orchid flower arrangement for my wife on our 4th Anniversary. When I was filling out the order online I didn't see an area where I could ensure the time of delivery. This was crucial because the flowers were being delivered to my wife at work. I called Teleflora customer service and the rep told me to add that info into the comment box. I added that info and completed my order. The next day I got home and asked my wife how she liked her flowers. She said "what flowers". Needless to say I was extremely upset. This was an order for a Thursday. It's not like the order was competing with a holiday like Valentine's or Mother's day. This was my first and last experience with Teleflora. I HIGHLY recommend not using them.
05/12/11
Name : Dotti Bellerose
Email : fccworkinggirl@yahoo.com
Order Number : 12102194
Name of Delivering Florist : Lisa B's Flowers & Gifts & Brandy's Flowers
My Complaint : I wanted the Lilac vase for my 55th Birthday and Mother's Day. My daughter who is a single Mother ordered it for me on April 27, 2011 and paod $60.03 for it. When it arrived on May 6,2011, it was not the right bouquet. It was the vase but not the right bouquet. I have sent you a picture of it. We called and explained and they told me we would receive a replacement and an upgrade on Monday May 9th. I did not receive anything until this morning May 12 and only after my daughter called several times to complain. Yesterday afternoon May 11th the first Florist came back and actually picked up my bouquet with no replacement at all. So I had nothing. Today when the flowers arrived I still did not get the arrangement that was ordered. No lilac vase. Which is what I wanted. Just a plain glass vase. And the flowers were still not what was ordered. I am very upset. When my daughtrer called back she was told that the vase was out of stock and She could no longer get one. But I actually had when the first florist delivered the flowers and she came and got it back and was very rude in the process. Who picks up flowers 6 days after they delivered them????/
I will NEVER ORDER flowers from you folks again. And I will tell my friends the very same thing. A very bad experience. My daughter will say the very same thing. Sincerely D. Bellerose
05/12/11
Name : lino vaccaro
Email : lvaccaro1@verizon.net
Order Number : 000344-47
Name of Delivering Florist : Abandle 520-573-9300
My Complaint : Flowers ordered for Mother's day for our dghtr- in- law in Tucson az. were received in very poor condition , delv late on sund. after 4:00pm ,were dead by tuesday.Mrs Vaccaro,recipient, called ABANDLE @520-573-9300 to report condition of flowers She was treated very rudely by the man @ Abandle.and no compensation was offered.We expect this matter to be handled in a proper manner by replacing this floral gift. Should this not happen I will file a complaint with my visa a/c. We expect better treatment from teleflora.
lino vaccaro 182 shady brook dr
langhorne pa 19047 215-497-0193
05/11/11
Name : Keith Whitehead
Email : yogurtlv@hotmail.com
Order Number : 12292484
Name of Delivering Florist :
My Complaint : I ordered flowers and a vase through Teleflora to be delivered on Wednesday May 4 2011. The order was never delivered.
I have called several times since then and asked to have the charges for the order ($49.94) refunded. Each time the custoimer service representative with whom I spoke promised that the charges would be refunded and that I would receive a confirmation by e-mail.
The charges have never been refunded.
05/11/11
Name : Ann F.
Email :
Order Number :
Name of Delivering Florist :
My Complaint : Teleflora is HORRIBLE!! I was promised delivery of flowers for Mother's Day to my mother-in-law and NOTHING!!! They were quick at taking out the money from my account, however the arrangement was never delivered! I am NEVER ordering from them again!!!! NEVER!
05/11/11
Name : Sharon Bick
Email : skirat201@aol.com
Order Number : 12176678
Name of Delivering Florist :
My Complaint : So I placed an order on 5/1/2011 to have the Faith Hill Bouquet delivered to my Mom on 5/6/2011. I figured get 'em there early and I should be OK, NOT!!!! After her not receiving the flowers on Friday I called TELAFLORA about 12:00 pm Saturday and they said they tried to deliver them Friday but no one was home so they took the flowers back to the florest.I told them that's a bunch of bolony they are suposed to leave tem at te door, with a neighbor, leave a not, call the recipient. Tey don't even know thier own policies! Geeze! They said they called the florest and they are on the truck for delivery. Well, needless to say 5:00 pm rolls around and still no flowers. I call them back and they say it won't be till 8:00 pm. You guessed it, 8:00 pm and no flowers. I called telaflora Sunday morning and talk to a girl named Liz, says she can't give me her last name because of confidetiality....WHAT!!! So I tell them to cancel the order which she says they will do asap and send me a cancelation notice via email. Well, I never got a cancelation notice or my money back which was about $85.00. TELAFLORA you have lost my business along with every person I ever come in contact with I will make it a point to make sure they don't order from you! EVER!
05/11/11
Name : Kimberly Carasso
Email : kcarasso@callahan-law.com
Order Number : 12110897
Name of Delivering Florist : Unknown -- teleflora won't tell me
My Complaint : Ordered Mother's Day flowers on 4/30 to be delivered the Monday after Mother's Day (Mom coming back from 1st anniversary of her father's passing). Flowers not delivered on Monday. Teleflora customer service apologetic that night and said flowers would be delivered "first thing" Tuesday morning. By 3:00, still no flowers. 2nd call to customer service. Told flowers would be there by 6. Nope. 3rd call to customer service. Told they called the actual florist and florist would not speak with Teleflora because it was "after hours and they wanted to go home!" Understandably, not moved by promise that flowers would be delivered "first thing", cancelled the order and will directly with a competent florist to make sure it is finally done right. So thanks, Teleflora, my mom now thinks her kids didn't love her and send her anything on Mother's Day...really appreciate the GREAT customer service. Seriously, what a joke!
05/10/11
Name : Gary Becker
Email : gary.becker@jri.com
Order Number : 12444310
Name of Delivering Florist : Never got delivered
My Complaint : Flowers did not get delivered AGAIN. DO NOT buy from TELEFLORA as you may get an email like this: We are deeply sorry that we were unable to deliver your Mother‚s Day gift on the day you requested. Unfortunately, the local Teleflora florist has sold out of the Teleflora Product. HELLO∑..I‚m in the Los Angeles area∑∑..get with the program TELEFLORA. You get an „F‰ for customer satisfaction.
Customer service puts you on permanent hold or disconnects you. DO NOT BUY FROM THEM.
05/10/11
Name : Dave Hamilton
Email : davehamilton73@gmail.com
Order Number :
Name of Delivering Florist : Teleflora.com
My Complaint : This company is horrible!!! I paid to have flowers delivered for Mother's Day...but guess what???? NO FLOWERS EVER ARRIVED!!!!! It's been days after Mother's Day and still nothing!!!....and to top it off, Teleflora won't respond to my complaint! This company SUCKS!!!! Seriously, use someone else! I'm still out $50 and Teleflora won't respond. Wow!!
05/10/11
Name : CAROL KENNEDY
Email : KENN209@VERIZON.NET
Order Number : 12426725
Name of Delivering Florist :
My Complaint : OMG I HATE TELEFLORA. My mom has stage 4 cancer and this they tell us will be her last mothers day. I had a delivery set up for Mothers day no flowers. I called teleflora Monday a supervisor told me she will see that my mother gets flowers and she up graded it to the best selection ok well guess what she did not get flowers on Monday.......... I called them back was told sorry no flowers delivered to her today when would you like to have them delivered I said where is the supervisor all the girl said was I am sorry this happened and when do you want the flowers delivered I told them to shove their flowers and give me a refund
Well so far no refund and Mothers Day is ruined I am beyond being mad. You can bet I will have a shirt made up saying TELEFLOA SUCKS DONT WASTE YOUR MONEY
I POSTED THIS ON OUR NEWS MEDIA FB WVEC AND WAVY 10
05/09/11
Name : Chris
Email : chrispuglesi@gmail.com
Order Number : 12330376
Name of Delivering Florist : Teleflora
My Complaint : My experience with this company was odd I ordered a corsage two day before prom to be delivered the next day. I recieved a call from them informing me they would not be delivered that day but the following day sometime before 11 in the morning.It was delivered sometime around 5:30 in the afternoon bareley an hour before prom. the corsage was nice even though it didnt look a thing like the picture I picked out. It felt like a take what we give you and shutup kind of deal and pay the extra shipping fee with no gurantee it will be delivered on the requested date. I think I'll just order straight from the shop next time I need to get flowers.
05/09/11
Name : Angie
Email : Jrcroucher@cinci.rr.com
Order Number :
Name of Delivering Florist : Abc florists
My Complaint : My husband ordered flowers for me 5 days before mothers day. They never showed I called the company and they were the worst I have ever felt with . Then the next night at 10 pm they delivered the most shame full assortment of flowers I had ever seen wilted and brown and no balloon was very upset. Never use this company. I want my money back
05/09/11
Name : Angie
Email : Jrcroucher@cinci.rr.com
Order Number :
Name of Delivering Florist : Abc florists
My Complaint : My husband ordered flowers for me 5 days before mothers day. They never showed I called the company and they were the worst I have ever felt with . Then the next night at 10 pm they delivered the most shame full assortment of flowers I had ever seen wilted and brown and no balloon was very upset. Never use this company. I want my money back
05/09/11
Name : Lee McClary
Email : leemcclary0304@sc.rr.com
Order Number : 2214831595
Name of Delivering Florist : the Woodlands Floral Too
My Complaint : I placed a phone ordered with Teleflora for Mothers Day for the "Sweet Violet Bouquet". I paid extra for the medium size arrangement. When I received my email conformation two words where miss spelled in the verse I wanted written on the card. I called back and asked that a correction be made. I was assured that a correction message would be sent to the Florist. The flowers where promised to be delivered on Saturday before 3pm and they where not delivered until very late in the day. The misspelling in the verse was never corrected and the names where not even written correctly. Two of the names just ran together as one. The size of the bouquet that was delivered was the small size. Not what I ordered and not what I paid for. The arrangement was left outside the front door as is easily to fall over in the wind. I called Teleflora with my complaint and was disconnected 4 times.I spent 3 hours on the phone. The local Florists used then showed up at my Mom's door with another arrangement the exact same size. And required the return of the first arrangement back. We refused the second bouquet because of size and poor quality again. Late that same day another bouquet arrived completely different and now looked worth the money I had paid. We excepted the flowers at that point. The names on card had finally been written correctly. However, the verse was still misspelled. I think Teleflora pulled a witch & bait on me and I will never use them again! Awful people with very poor customer service. Maybe they should use American employees who speak English. Farming our jobs out of this country has got to stop.
05/09/11
Name : Donald Stimely
Email : dstimely@yahoo.com
Order Number : 2214654974
Name of Delivering Florist : Hercules Leaves and Petals
My Complaint : I placed an order for the Mother's Day arrangement advertised in the Sunday paper. It was sponsored by Faith Hill and was a large arrangement with a pink vase. The flowers were to be delivered on Sunday May 8, 2011. At 2:15 the flowers had not yet been delivered. I called Teleflora to check the status of the delivery. I was told the order was due to leave the florist at any moment and would be on its way. I requested the agent to re-contact the florist and ensure my contact information is provided so there were no issues with the delivery. I was assured this would happen and hung up the phone. An hour and a half later the flowers had not yet arrived (I wonder if Faith Hill received hers yet). Anyhow, I called Teleflora again, however the agent stated they were unable to reach the florist and would ensure the flowers were delivered the following day along with a letter of apology. Additionally, the agent said that the delivery person could not get through the apartment gate and the number dialed was disconnected. This is absolutely ridiculous considering 1. MY name is on the gate, 2. My phone was in complete working order, 3. The agent verified my number prior to hanging up the phone, and 4. instructions were provided during my order. The agent then said that my bill for the florist would be 50% off to which I said no those flowers can be delivered tomorrow; however, they will be free of charge. A supervisor then got on the phone which authorized the free arrangement to be delivered on Monday May 9, 2011 (not Mother's Day). Today May 9, 2011 (again, NOT Mother‚s Day) the arrangement was delivered at 1pm ish... Of course the arrangement was not what was advertised and is roughly half the size the arrangement should be. Needless to say I would need serious convincing to ever use your service again or/and recommend your service to anyone. I hope all the mother's at Teleflora enjoyed their Mother's Day.
05/09/11
Name : Norelis Amedee
Email : norelis04@yahoo.com
Order Number : 12292297
Name of Delivering Florist : n/a
My Complaint : This was my first and last time using Teleflora. I paid for a premium Indulge Her Bouquet, but you wouldn't know by the size and quality of the arrangement. The florist ruined my surprise by calling my mother the day before to let her know about the delivery.
05/09/11
Name : Deanony
Email : deanony@yahoo.com
Order Number : Teleflora Order 2214574156
Name of Delivering Florist : never delivered
My Complaint : This is the worst company ever........... We ordered flowers on April 27th for mother‚s day and wanted them delivered on Wed before mother‚s day. They never delivered them. I talked to a supervisor on Friday night and she guaranteed delivery for sat. Sat night at 5:15 they sent me an email cancelling my order. What kind a crap is that? We will never use them again. I spent 3 hrs on the phone with them and got nothing but broken promises
05/08/11
Name : Elizabeth
Email : lirios4kelly@yahoo.com
Order Number : 95675
Name of Delivering Florist : Terranova florist in Baldwin Ny
My Complaint : I am writting to express my dissapointment about the service I received from the location at 1188 Grand Ave. Baldwin, NY 11510 -called 8 times to get manager on the line-very rude and had no customer service at all.
I would NEVER recommend the site, neither the location to anyone .
I order a Deluxe arrangement for my mother and she was delivered the cheapest flower arrangement I have ever seem ,called the location and the manager Joann definetely had no manners, she never apologized and was careless about the situation.Was double charged and no message. She stated she will have the arrangement re deliver the same day but did not happend till next day. She was rude and just stated she did not had satin ribbon neither roses or lilies...what a lier...I wonder what Do the employees learn from that kind on management....
05/08/11
Name : Brian and Tabrina Housewright
Email : brianhousewright@msn.com
Order Number : 12338292
Name of Delivering Florist : Still not delivered
My Complaint : Flowers were suppose to be delivered on 5/6/11 to arrive before mother day.Didn't happen.Called and talked to Jane and she assured us flowers to be delivered on 5/7/11.Didn't happen.Called and talked to Frank.He said flowers will be delivered between 11-3 on 5/8/11.Didn't happen.Called and talked to John,supposedly a superviser in LA.He said flowers will be there on 5/11/11,two days after mothers day.This was the worst experence I ever had and will never use you guys again.I will report you to the BBB and also write every flower blog I can find about my experences with you. You suck.
05/08/11
Name : allison silvey
Email : Allison3847@comcast.net
Order Number : 2214895542
Name of Delivering Florist : teleflora
My Complaint : No flowers came. Customer Service bold faced lied to me multiple times, then after the shops had closed sent me an email saying oops sorry. They claim that there are no florists in DC metro area had any flowers the day before mother's day. Yeah right. They confirmed my order 24 hours before that. Then the "supervisor" blamed the florist, then blamed me and kept calling me by my first name. We're not friends. As a bonus, my mother-in laws flowers (also confirmed in advance) didn't show up and the unprofessional "supervisor" told me I couldn't cancel that order because it had been already sent. I spent the time to not only dispute the charges with VISA, but also filled out the FTC complaint form for fraud. Good luck getting paid. These people should be out of business. FRAUD.
05/08/11
Name : Barbara Chervenak
Email : barbc5902tampabay.rr.com
Order Number : 2214785848
Name of Delivering Florist :
My Complaint : Ordered flowers on Thursday 5/5/11 9Sweet Thoughts) for my daughter's anniversary to be delivered Saturday 5/7!1.
Was e-mailed on Saturday- the delivery date ,and was told, We are deeply sorry we are out of (Sweet Thoughts). This was after my inquiry as to where the flowers were since my daughter never received them.
They should not be in business. The customer service is in a foreign country. My e-mail was from Amir somebody.Let's give work to Americans.
Little did I know.
05/08/11
Name : Kristan
Email :
Order Number :
Name of Delivering Florist :
My Complaint : Guaranteed mother's Day delivery NEVER delivered
05/08/11
Name : Todd
Email : TReabold@aol.com
Order Number : TFWEB599
Name of Delivering Florist : Telaflora
My Complaint : Ordered flowers for my mother for mothers day on Sunday May 1st for a delivery on May 4th and every thing was confirmed on line and money was taken out of my account. Called my mother on Saturday night since she lives 2500 miles away and she has never received them. I tried calling twice and then I keep getting a message after being on hold for 15 minutes, that "no is answering" and it hangs up? Very unprofessional business practice and scam. will report to BBB and other compliance offices for fraud (News media will enjoy digging into companies like this).
05/08/11
Name : J.H.
Email : savedbygrace901@netzero.com
Order Number : 12282934
Name of Delivering Florist : Teleflora
My Complaint : I ordered Mother's day flowers on May 4 in the morning to be delivered on Saturday, May 7. I called my Mom at 6:30 pm hoping to get a response about the flowers I sent. My mom instead told me about the flowers she received from my sister via 1-800 flowers and Fedex. I began calling Teleflora CS to find out about my order. The automated service was not giving info. as to whether my order was delivered. I called many times- no one answered. I emailed and got an auto-form reply. I checked the internet for reviews and found my experience was not unique or rare but that Teleflora was unreliable and has ruined many surprises. Finally I called at 11:30 pm pretending to place an order and sure enough someone answered - I asked about the delivery status on my order instead - I discovered my order was not delivered. So I cancelled the order.
05/08/11
Name : R A
Email : rondi.allen@gmail.com
Order Number : 12479972
Name of Delivering Florist :
My Complaint : I ordered an arrangement for my mom to be delivered for Mothers Day. When it never arrived, I called customer service, was put on hold for 45 minutes, then told that it had been cancelled because they couldn't find a florist to fill the order. They never bothered to call or email to tell me that it was cancelled, so I could make other arrangements, nor did they bother to refund my money. When I asked to speak to a supervisor, I was told "he is on break". When I asked for his name and contact number, I was told that they would not give me that information. Mothers Day spoiled now, thanks to bad business practices of Teleflora!
05/08/11
Name : Dianna
Email : dcoleman901@bellsouth.net
Order Number : 12448455
Name of Delivering Florist : who knows? id number is all sales person said there was
My Complaint : ordered flowers to be delivered 5/6 and by 5/7 they STILL had NOT been delivered.
want my money back, was told my account was credited back.
will NEVER use this horrible, incompetent, useless service again!!!
05/06/11
Name : daniel presseisen
Email : colt1944@optonline.net
Order Number : 12140958 and 1254615
Name of Delivering Florist : sweet peas florist medford ny
My Complaint : i want to know if the two parties received the flowers cant get an answer
05/06/11
Name : jim
Email : Boechelincoln@yahoo.com
Order Number :
Name of Delivering Florist :
My Complaint : Ordered a Baby Bouquet for the birth of my Grandson. 36 hours later it has not been delivered, and calls to customer service are disconnected by the computer system they use saying no one is answering. Emails have gone unanswered also. What a joke of a company....never, ever again!
05/0611
Name : Bob
Email : dees.ra@gmail.com
Order Number : 12302953
Name of Delivering Florist : Swan, Florence, KY
My Complaint : Ordered the Roses & Moonlight by Faith Hill for my wife on Mother's Day. Paid for Premium upgrade (more flowers) and barely got the "standard" size with regards to flower quantity. I feel cheated in a big way and will NEVER use Teleflora ever again. Their customer service rep told me it was filled to spec when it was clearly not. In a word... Teleflora "sucks"!
04/25/11
Name : Paige Sheppard
Email : pcsheppard@yahoo.com
Order Number : 3904
Name of Delivering Florist : Blair's Bo-Kay
My Complaint : I ordered flowers for a co-worker's Father-in-Law's funeral on behalf of a store/employees to be delivered to funeral home. Our order was placed less than 24 hrs. in advance(due to late notification of funeral info),therefore; I wanted to make certain the flowers were delivered as requested. Due to my Sat. work schedule I wasn't able to contact the florist until I came home the following evening. I placed a call to the "800" line offered on the website and was answered RUDELY by (I'm assuming)the owner, Blair that, "it was 10:35 at night and she wasn't in front of a computer to answer whether or not the flowers were delivered, but if I want to call back on Mon., . . .!"! DON'T POST AN 800 number linked to the customer service guarantee section of the site if you don't want to answer questions business-related at ANY TIME of day!! I work retail and don't get home 'til after 10pm on saturdays (Easter week-end or not). My suggestion is add a system to the website that sends an automatic response that an order has been delivered, then you won't get a call on your business line at 10:35PM on a sat. evening. . .!
04/25/11
Name : Teresa Johnson
Email : tljohnson01@yahoo.com
Order Number :
Name of Delivering Florist :
My Complaint : What was delivered was equal to a $10.00 store bought bouquet, when I ordered a premium bouquet. First and last time I use teleflora.
04/21/11
Name : Ann
Email : ascart@comcast.net
Order Number : 11947546
Name of Delivering Florist : I wish I knew--first rate!
My Complaint : my complaint ? I wqs thrilled and delighted. i ordered two very large funeral arrangements for either side of the altar for a very old friend who died at the age of 90 at Covenant Village in Northbrook Illinois. I ordered two identical pink arrangements or sprays from your pictures consisting of roses, lilies, huge blue asters, white fllowers looking like lilacs and cherry colored chrysanthemum surrounded by spikey leaves l at a very reasonable price on stands. They were ever so fresh, beautifully done and a very reasonable price for the quantity and quality, $90 each. Thank you Teleflora. i would like to know the name of the florist to call them and express my pleasure. The picture I have was sent me by e mail and is too large for me to download into i photo so I can't send you a photo--but they were even prettier than your photo that i chose. Ann
04/19/11
Name : Linda Wilcox
Email : kaye76049@yahoo.com
Order Number :
Name of Delivering Florist : Acton Town and Country Florist
My Complaint : My daughter ordered me a bouquet of flowers by the name of "Beautiful in Blue". She ordered them from Acton Town and Country Florist in Granbury, TX. The display was absolutely the most shoddy of all bouquets. It was pathetic. When I sent my daughter a picture of it, at her request, she broke down crying. The floral display wasn't anything like she ordered. She had ordered them a week prior to calling to confirm they were being delivered. It seemed they were making them at that very moment and delivered them at 4:00 p.m. The flowers were OVER $50.00, very sad! I will post negative reviews toward this florist on every link I can possibly fine. Thanks.
04/01/11
Name : Lucy Hibbard
Email : lucyhibbard@gmail.com
Order Number : 84315
Name of Delivering Florist : Convention Floral Washington DC
My Complaint : Very Disappointed in my experience with this shop. I ordered a basket for a family member dealing with a recent death. The basket was not delivered for 5 days. They totally missed the family visiting and the post funeral gathering. I was so embarrassed! I called the shop itself and was told they called but were unable to reach the contact person. I called and asked if they left a message in order to arrange a delivery time and they replied NO. Since they advertise a 100% guarantee, I wrote a letter to the owner/manager and did not receive any response. This was an $82.00 mistake and I am extremely disappointed in Convention Floral!
03/23/11
Name : Wendi S
Email : wjsisson@hotmail.com
Order Number :
Name of Delivering Florist :
My Complaint : I ordered the flowers online on a saturday. I chose teleflora because they said they could do sunday delivery if ordered by I think it was noon on sunday, so I was way ahead of that deadline. Their flowers were more expensive, but I chose them because they offered sunday delivery, and sunday would have been the birthday of my late FIL. Flowers were for my newly widowed MIL. They called me Sunday before noon to tell me the flowers wouldn't go out that day, and that I needed to call them for an alternate delivery date. I called the number, and their customer service was closed on sunday (which they did NOT mention in the voice mail they left me). So I called them early monday, told them how very unhappy I was since I had chosen them specifically for sunday delivery, and said to get it delivered today. They offered me a measly $10 upgrade. I asked what the reason was that it wasn't delivered, and she told me that it got passed around between a couple of florist shops, and by the time it got to a shop that would do it, they would no longer do it that day. So the fault was your system. Then they called later Monday and said they couldn't deliver them AGAIN. I asked what the reason (excuse) was, and she said that the florist delivery trucks had already left for the day. I had called WELL before 2 pm, and their website says order by 2pm for same-day delivery, not to mention my order had been placed 3 days earlier, and my call had simply been to tell them to reschedule the delivery. When I pointed this out, she said, "That's what our website says, but the florists don't honor it." !! The flowers finally got delivered on Tuesday. I believe this is the worst service I've ever gotten from a national company."
03/23/11
Name : William
Email : skizzersx@yahoo.com
Order Number : 11793418
Name of Delivering Florist : Flowers By Patti, Reno, NV
My Complaint : Ordered the Love Medley by Faith Hill for my wife's birthday. Paid for Premium upgrade (more flowers) and barely got the "standard" size with regards to flower quantity. I feel cheated in a big way and will NEVER use Teleflora ever again. Their customer service rep told me it was filled to spec when it was clearly not. In a word... Teleflora "sucks"!
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03/16/11
Name : Joseph Santora
Email : josephsantora7@msn.com
Order Number : 11579143
Name of Delivering Florist : Teleflora
My Complaint : 2/15/11 ordered from Teleflora an arrangement called "Zen...". Very oriental, with Orchids banboo fan in a wonderful low flared pot. (Look it up.) What was delivered was Snapdragons/Carnations in a clear vase. I notified Telaflora of this and a promise of the correct arrangement to be delivered. 24-hours later, still no arrangement, no call, nothing. I therefore cancelled the replacement and asked for the Snapdragons to be picked up. No one came. Still no refund only offers to refund a "portion." I keep asking for a full 100% refund and to this date, 3/2/11 no refund. They have my money, I want it back. This is fraud.
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Name : Rebecca Turner
Email : becky_is@hotmail.com
Order Number : 11390212
Name of Delivering Florist : Felthousens Florist o Cohoes-Troy
My Complaint : The flowers were nothing as described on the Teleflora website. I paid for the deluxe but half of that product was delivered, after being haphazardly thrown together. I will NEVER use Teleflora again!
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Name : Carol Thielen
Email : carolthielen@cfu.net
Order Number : #87173980 & 2213912044 new order
Name of Delivering Florist : one from Carmel Indiana 46032
My Complaint : Teleaflorist. At Christmas time I ordered Mercury Candlestick centerpice Order87173980 printed off a copy and the next day I called back to confirm my order and they said they had no record of it and if there was it would be cncell and the amount chgd.$74.94 by Discover would also be canceled and we reorder another one #2213912044 $68.10. Our Daughter-in- law recieved 0n the 23rd of Dec. two beautiful cednterpieces Mercury Glass Bowl Boughet but for us the senders were charged for two and it was prety pricey as one was suppose to be lost. These conversations were on a recorded line and I feel we should have a refund of one and I have already sent in one flower complaint and have not heard that this complaint would be reconciled and would like this done immediately so as I can feel we were treated fairly phone # 319-266-7438 and address is Car Thielen @ 922 West 11th Street @ Cedar Falls, Iowa 50613
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Name : Chad Thompson
Email : chadt12@neo.tamu.edu
Order Number : 2214261306
Name of Delivering Florist : Bloomfield Florist
My Complaint : I ordered the Dance with me bouquet and the florist delivered some ugly random assortment. They used no filler flowers, half the roses, and 2 of the 10 or so pink flowers. They also didnt deliver my chocolate. Whats worse, its been over a week and Teleflora has yet to do anything about it except give me a discount on my next order!? WTF give me my money back!!! I payed for the dance with me bouquet not some random assortment of whatevers left over at the time of my order!
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Name : Dave
Email : boatdaveny@yahoo.com
Order Number : 11466342
Name of Delivering Florist : Main Street Florist
My Complaint : Worst flower experience in years. I had flowers delivered to my mother on 2/12/2011. On 2/15 she called me to say that all of the flowers had wilted already. I WROTE to Teleflora about the problem and was TOTALLY IGNORED. I will not use Telaflora again and recommend you don't as well. If a company won't even acknowledge a problem, much less offer a solution, don't do business with them.
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Name : Virginia Long
Email : ginlong@aol.com
Order Number : 11607602
Name of Delivering Florist : None - My flowers never showed up - Jackson, TN
My Complaint : I went on line on Feb 18th to send my brother flowers in the hospital. I requested same day delivery but when I got the order confermation back, it had the delivery date of 2/19. Here it is late in the day on 2/22 and my brother still does not have his flowers. I called the 800 number to find out what happened and I was told that the florist had personally delivered the flowers to my brother's room. I don't know where the flowers went, but I sure know who got the money for them! If this is the way Teleflora.com operates, I won't ever use them again and will encourage others not to use them either. I'd like to upload a picture of the flowers but there's nothing to take a picture of!!!
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Name : Carol Thielen
Email : Carolthielen@cfu.net
Order Number : 2213912044
Name of Delivering Florist : Con'nt know as it was Carmel, Indiana
My Complaint : I Have already sent one complaint and so far no reply. Problemwas I have Internet order #87173980 $68.10 chgd. to Discover car and when I called back they could not find the order and said it would be cancelled and we replaced it to the #2213912044 and of $74.94 and both orders on recorded line. My Daughter-In Law recieived wto Christmas centerpieces and got chgd. for two. A very expensive Christmas present. I feel the mistake was made and would like a imediate refund. If you wish to call me to verify call 266.7438 Carol Thielen 922 West 11th St., Cedar Falls. Iowa 50613.
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Name : Ben
Email : n/a
Order Number : 11565011
Name of Delivering Florist : n/a
My Complaint : I ordered flowers to be delivered a week in advance with a firm deadline that it must be delivered that day. My friend has yet to receive the flowers and their "24/7 customer serivce" is closed this weekend. I can't get through to anyone to see where my order is and when it will be delivered.
The flowers will now most likely die, since my friend won't be returning to work for the next several days. I will disupute the charge if I have to. Why bother asking customers for a delivery date if they cannot come through on it?
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Name : George Brookings
Email : george@egiftsbazaar.com
Order Number : 11583910
Name of Delivering Florist :
My Complaint : Sent a bouquet to my sister for her birthday. It never arrived. When I discovered this a few days later I called Teleflora. The customer service person explained that the local florist wanted more money to deliver. So Teleflora did nothing. No one contacted me. I think their policy is to say nothing and then they get to keep the meney without delivering the service. My advice: DO NOT DO BUSINESS WITH THIS COMPANY!
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Name : michael junghans
Email : mjunghans1950@yahoo.com
Order Number : 11340833
Name of Delivering Florist : studio forma?
My Complaint : i ordered the faith hill all my heart bouquet for my wife at valentine's day. when it was delivered the vase did not have the heart pendant that was advertised. that was the main reason that i ordered this particular flower. i called the customer service number and was given the brush-off. the rep said that "someone" would call me back. that was four days ago and no call. i also e-mailed a complaint to them and also got no response.the are making 1-800 flowers look better every passing day!!!!
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Name : RT
Email : rith491@yahoo.com
Order Number : 20356172
Name of Delivering Florist : Teleflora
My Complaint : After placing my first order with Teleflora I will NEVER order from them again. Product was of the lowest quality and nothing like the advertised picture. Customer service was worse I have experienced and good luck getting info as they are similar to a bait and switch scam. After seeing poor quality of delivered product on Valentines day I spent 3 hrs on hold trying to get resolution. Customer Service rep (Whitney ˆ if it was her real name) told me she would call me back ˆ she never did. After 2 hours I called back being placed on hold for 45 minutes. Customer Service rep (RJ) asked me what my issue was then asked me what I wanted telling her I wanted the issue fixed. After a few minutes she told me she was not sure if she could fix the poor quality of the product. I then asked for a supervisor being placed on hold for 30 minutes. Customer service supervisor (James if that was his real name) asked me to explain all to him. He then told me it was too late in the day to fix the problem asking me what I wanted so I told him to pick up hios product and give me a credit. He told me that he would make arrangements crediting my credit card after such that I should see a credit in 2-3 days after pick up. I told him the arrangement is at the front desk waiting for pick up and that I wanted my credit transaction done while I am on the phone as they had no problem putting the sale through the same day I ordered. He placed me on hold for 20 minutes coming back to tell me he put through my credit. When I asked for confirmation he indicated he did not have that information. I then asked for an email indicating such, I eventually received a vaque email but did not receive my credit. After calling multiple times into the following 2 days I finally received my credit. They do not want to hear complaints ultimately hoping that you will go away leaving you on hold and or giving you minimum information . Do yourself a favor and review others experience before you order from them. I will never place another order with this business.
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Name : GloriaP2130060.JPG
Email : Smyrff1@aol.com
Order Number : 11456908 Arrangement "Zen Artistry" - T-81-1A
Name of Delivering Florist : The Enchanted Florist in Orland Park, IL
My Complaint : What I ordered and what my pastor received were not remotely similar. He asked if water would revive the plant upon it being presented to him
in church services. He took a picture which I am sending. Fortunately the brown spots on the ?flower? are extremely visible.
The container was dusty and had to be cleaned before presenting it to him. I was not happy with the arrangement and was embarrassed but the presentation had to be made. We had no other floral piece to give him.
I expected "Zen" and got a floral garden. No bamboo, no fern, no purple violet, no artistry. It was for a man so I wanted that reflected in the arrangement. Didn't h
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Name : Dana Castellano
Email : danamc3247@gmail.com
Order Number : 11589283
Name of Delivering Florist : ?????
My Complaint : A COMPLETE DISAPPOINTMENT!!!! This was my first experience with your company and I will never use your service again. I ordered flowers on 2/16 to be delivered on 2/16. I received a ordered confirmation and a delivery confirmation later that day. You should NOT send a confirmation delivery email if the flowers have not been sent! I called the recipient of the flowers to verify they received them and they had not. I called your company to find out what is going on and the best you can do is keep putting me on hold to tell me that they can be delivered 2/18 because the florist wont send a truck for one order. Then your phone rep offers to find another florist but how am I to believe it would be delivered. I have canceled my order and contacted my bank and canceled the charges seeing how you phone rep could not give me a cancellation number to confirm this was even being processed
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Name : carolthielen
Email : carolthielen@cfu.net
Order Number : #87173980
Name of Delivering Florist : Florist from Carmel, Indiana 46032 no record of the florist
My Complaint : I first ordered on my computerand ordered 100x Merxcury Bowl Bouquet by teleflora Net Ticket # 87173980 Dec 13,2010 @ 5:18 PM and the order come up on the computer and run off a copy for my records and later on I called to confirm order and they could'nt find it. She said the order would be canceled and tyheir would be no carge and she reordered another one for me. Doubled checked that order everything was O.K. but the floral sent our daughter-inlaw two Christmas centerpieces to Linda Thielen 2487 Silver Oaks Drive Carmel, Indiana 46032 and we were charged for two on Discover Card Dec. 13, 2010 teleflora.com LosAngles Ca. and the other one was charged discover card Dec. 13,1010 from Cohasset Ma. which we have no reciept sent to us . Since we were told that are first order was canceled and we would have no charge I feel it was negligent on your part and would like one refund Carol Thielen 922 West 11th St. cedar Falls, Iowa 50613 Chgd. Dec. 26 68.10 and the other one Dec/22 2010
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Name : Nicolle Rowe
Email : nicollerowe@yahoo.com
Order Number : 916-761-2099
Name of Delivering Florist : Nicolle Rowe
My Complaint : So my husband thought he was being very romantic for Valintines Day and he ordered me the flowers that I wanted he let me pick them out so no disappointment and on Valintines day I sat and waited for my arrangement to show up to my office but it never showed up so I sat on the phone for 1 1/2 hrs to find out what happened and instead of your company telling the truth that my flowers were still going to be delivered they just left me waiting til 8pm still no flowers. The company told me that they would try to delivery the following day so again I waiting all day for the delivery still nothing. So I got on the phone again and this time the company tells me that there was a computer comunication error and they could only offer me a refund at this time.
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Name : S. B.
Email : rogerskoler@yahoo.com
Order Number : 11483016
Name of Delivering Florist :
My Complaint : I ordered Valentine's flowers for my mother. I received confirmation that order was received and order placed to be delivered 2-14-11.
Valentine's evening at about 7pm I realized my mom had not called to thank me so I call Teleflora.
They told me I needed to pick an alternate date for my Valentine's Day flowers to be delivered because they were undeliverable that day.
So basically they didn't inform me of this even after they confirmed the order. My mom didn't get her usual flowers from me this year thanks to Teleflora. How they stay in business doing things like this is beyond me. Why send a confirmation is it's not confirmed? Why not call me to tell me so I could have made other arrangements? I will never ever ever do business with them again
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Name : Christina jackman
Email : eyce_1999@yahoo.com
Order Number : 221421793
Name of Delivering Florist : Not a clue
My Complaint : I ordered flowers for my dad who has Parkinson's in plenty of time to arrive on Valentine's Day. They called me on Valentine's Day that there was a problem with my order. Apparently what I had ordered was out of stock (?!?!). I told the Customer Service Rep that it had taken me an hour to pick an arrangement and now I needed to pick something else in under a minute. She suggested I go with an arrangement at the florist's discretion. I asked if this would expedite things because it is Valentine's Day. I called my dad up until 9 p.m. and the flowers are a no show and everytime I talk to him he just seems so depressed. I call the 24 hour customer service line and get a recording that I need to call between 9a-8p, apparently the 24 hour customer service # is only good if you're placing an order. I do get hold of a customer service rep and she tells me the order was rejected by the florist (waaaaaaht?) I then send a scathing e-mail and tell them to cancel my order, Valentine's Day is over! The next morning I receive an e-mail saying there is a problem delivering my order (really? duh!) I called the customer service line at 7:30a (remember the recording that said the hours were from 9a-8p????) I talk to a customer service rep and I tell him to cancel the order, he says no problem and cancels the order. My dad calls me Feb 15th to tell me the flowers have arrived! I thought I had canceled the order!!! So i have no idea what's been sent AND I had already ordered something else from Amazon for my dad because Amazon NEVER LET'S ME DOWN! I will never use Teleflora again, their customer service is deplorable and they won't give me my money back because the arrangement was delivered even though I had canceled the order! They so suck and everyone I know will know as well.
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Name : Lance
Email : tpack32@yahoo.com
Order Number : 11443755
Name of Delivering Florist : Unknown
My Complaint : Arranged for flowers to be delivered on Valentine's Day 2011. Flowers never arrived. This was my first (and last!!!) experience with Teleflora. Never again!
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Name : Eric
Email : VEBECK@AOL.COM
Order Number : 11579382
Name of Delivering Florist : Never was delivered!
My Complaint : I've order a lot of flowers online and have never had trouble until I tried Teleflora. Ordered a simple $35.00 arrangement at 7:30 AM for a delivery after 12:30 PM the same day. No delivery. Called and requested an update. Got an apology and 10% off the order. Expected a delivery later in the day, never showed up. Got online to check e-mail a sure enough got confirmation of the delivery and again discovered the flowers were never delivered. Called and was on hold for an hour waiting for the next available representative. Gave up, hung up and redialed, hit 1 like I wanted to place an order, had to do that earlier too, to complain. They wanted to give me a 50% discount on my next order and make believe the original order never took place! WOW! I don't think so. Cancelled the order. Rechecked my bank account, nothing taken out and yet I get an order and delivery confirmation?? It will be a cold day in Easy Jesus New Jersey before I ever hit Teleflora's web site again!
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Name : Tori
Email : Valbert45@hotmail.com
Order Number :
Name of Delivering Florist : Teleflora
My Complaint : My flowers were not delivered on Valentine's Day! When I called about it today, the incompetent rep said that they'd had a problem with the order and that it wasn't going to be delivered! What reputable company does that! They are the worst! NEVER ORDER FROM THIS COMPANY! I REPEAT - NEVER ORDER FROM THIS COMPANY!
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Name : Rob
Email : ROB@YAHOO.COM
Order Number : #84957
Name of Delivering Florist : Rainbow Flowers Fresno, Ca
My Complaint : Ordered my wife Flowers 4 days before Valentines Day, They took my money, but no show on the arrangement. So I was stuck looking like a jerk for Valentines Day, with nothing but a "Sorry." I called them the next day, to only be told that they did not have any flowers and I was to far for delivery. They claim they called me. I have been using this company for years, and they did not want to even consider making this right. They said I would receive a refund. Yet they still did want to send a small arrangement to my wife, to say they were sorry. I hope nobody uses this florist.
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Name : Andrew
Email : andrewbudda@yahoo.com
Order Number : 11417139
Name of Delivering Florist : N/A
My Complaint : I can‚t think of anything worse than ordering flowers for my girlfriend a week before Valentine‚s Day and then having the flowers not show up on Valentine‚s Day. At noon yesterday I called and inquired about when the flowers were going to be delivered. The person on the phone at Teleflora could not tell me so I said fine, give me the name of the florist and I will contact them myself. She replied that she could not give me that info. Either she should have called the florist or given me the number to find out why the flowers were not delivered. I‚ve learned my lesson and will never use Teleflora ever again. I will now search out a local florist and deal with them directly. This way I will have control over the delivery and not be at the mercy of Teleflora. I can‚t believe they refused to verify the delivery. Totally NOT acceptable and they have lost my business forever
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Name : ken vandersteen
Email : ken4teen@gmail.com
Order Number : 11429353
Name of Delivering Florist : teleflora
My Complaint : I ordered on line 2/11/2011 Valentines flowers for my girl friend. I ordered early to beat the rush.As of today Tues.2/15/2011 still no delivery!!The flowers were to be delivered on 2/12/2011.I have talked to customer service twice(Who can't speak good English)and have sent 4 e-mails and still no flowers.My credit card company will go after them for my refund after 1 week.I think anyone else using them should seek help!!
Regretfully,
Ken
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Name : James Latham
Email : bradgone@yahoo.com
Order Number : 2305042
Name of Delivering Florist : unknown
My Complaint : Spent 104.00 for deluxe arrangement for Valentines Day. Received a One lily two roses and a hand full of carnations. And they delivered it at 9 at night. Have emailed the company and called all day yesterday and today no response.
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Name : Thomas Chappell
Email : Taz1981@comcast.net
Order Number : 23009502
Name of Delivering Florist : http://www.hermanheylflorist.com/
My Complaint : For valentines day I order the heart and soul arrangement for my fiancée for valentines day. I paid the extra $40 for roses in the arrangement instead received carnations. Which my fiancée does not particularly like.
They were suppose to be in a heart shape. They were not.
They were suppose to be in a solid red square vase. They were not. Which I wouldn't case so much if it was not for everything else being wrong.
There was a xo's ribbon on the vase it was a plain mesh looking ribbon.
I called the customer support number and after being on the phone with them for 25 minuets, I was told they would send out the correct arrangement today( which was yesterday Valentines day)They never came.
My fiancée was at work when she received them and I had to explain to her when I sent her flowers that I should know she does not like.
Needless to say it was not a good start to what is suppose to be a special day for couples. I am so disappointed I am temped to contact my credit card company and open a dispute and contact the Better business bureau.
I also emailed customer service this morning along with pictures. But after reading all these other reviews I am not so sure this will be take care of.
I sent picture to this websites email as well.
I do not think I will be giving Teleflora my business or recommend to anyone I know.
----
Name : Lourdes
Email : lourdesmaurer@msn.com
Order Number : 11527754
Name of Delivering Florist : Teleflora (Local florist name not available)
My Complaint : I placed an order on Feb 13, 2011 for Valentine's Day delivery to Raleigh NC (for my mother in law). I was assured it would be delivered before 3:30pm ON Valentine's Day. At 6:45pm, I received an email from Teleflora saying that they were sorry the delivery could not be made and that they offer me 30% on my next order to make up for this... NOT ACCEPTABLE!
This is the second time they screw up and I am not willing to give them a third chance!
I have been trying to contact their "customer service" line and I keep getting disconnected since yesterday! Today I was able to get through and so far, I have been holding for 53 minutes! Will NOT order from them again!
--
Name : Jay
Email : meachi04@yahoo.com
Order Number : 11541568
Name of Delivering Florist :
My Complaint : I will NEVER order from Teflora again! I ordered flowers for my g/f for Valentine's Day. Her job closes at 5:00pm, I started to call at 2pm to confirm delivery but wasn't able to get through. I finally called again around 4:15 and after a 35 min hold, I was told there was no longer a guarantee... WTF (no offense), but if there was no more room for delivery why would they not updated the website a just say so!! So now it will (hopefully) come the next day... Very Crappy! Never again! Unreliable...
-------
Name : Harkan Tarlaci
Email : ecullen8@gmail.com
Order Number : 11548749
Name of Delivering Florist : No Idea
My Complaint : Hello, I have been on hold for two days trying to speak to someone regarding our flower delivery.
The flowers were never received and there is no other appropriate date to send them. I request an immediate refund- I am absolutely dumbfounded how any reputable flower company could utterly fail at delivering flowers on Valentine's Day.
-----
Name : cynthia webster
Email : cindy-webster@hotmail.com
Order Number : 11311534
Name of Delivering Florist : who knows? they would not tell me
My Complaint : Flowers had been ordered and paid for on line a week prior to Valentines Day and for some reason were not delivered on Valentines Day. I phoned to complain only to find their phone lines were busy...(no surprise there) - so phoned and finally spoke to a person who could only take my number and say we will get back with you. PLEASE DO NOT ORDER ANYTHING FROM THIS PATHETIC COMPANY. THEY DO NOT DELIVER WHAT HAS BEEN PAID FOR ON TIME........I WILL NOT USE THIS COMPANY EVER AGAIN AND WILL BE SURE TO SPREAD THE WORD TO EVERYONE I KNOW. THIS IS CALLED THEFT!!!!!!!!!!
----
Name : Kenneth C
Email : kcorallo@gmail.com
Order Number : 11522269
Name of Delivering Florist : TeleFlora
My Complaint : This company is a joke. They continue to take orders on valentine's day knowing that the local florists may not be able to deliver them on the actual day. What's the point if they aren't delivered on the actual day? I will never order from them again.
----
Name : Angela J.
Email : acjohnson357@comcast.net
Order Number : 11399770
Name of Delivering Florist : Unknown
My Complaint : Ordered a floral arrangement on 2/10/11 to be delivered on 2/14/11. Left three (3) contact phone numbers. Phoned customer service at 7:00 pm PST, to discover that my arrangement was not delivered as ordered. WTH? Why wasnt' I notified of this?! Why did I get the "I'm sorry we were too busy" line; instead of simply delivering my damn order. Very poor customer service and bad business practices. That's Teleflora. Don't use them for any occasion!!!!
----
Name : yz
Email : yzarai@aol.com
Order Number : 11516028
Name of Delivering Florist : unknown
My Complaint : order placed for delivery on Valentine and did not arrive at all. They don't answer the phone to try to help you locate the order so you basically screwed. This the worst experience, this was, as i am sure with anyone, an important delivery and it is very unfortunate that they did not make it
----
Name : Jill Yates
Email : jillyates1219@gmail.com
Order Number : 2214234939
Name of Delivering Florist : they would not tell me...
My Complaint : I called Teleflora and ordered a teddy bear and balloons for my 6 year old little girl for Valentine's Day 2011. They assured me that my order would be delivered to her school on Valentine's Day. It was not delivered! I have tried calling several times and get a busy signal... I have a VERY dissapointed little girl! I will NEVER consider using Teleflora again, and I will never recommend them to anyone!!!Who knows what they have done with my credit card information!!!
----
Name : Michael
Email : blazinfashion@gmail.com
Order Number : 11530748
Name of Delivering Florist : Flemington Floral Company
My Complaint : So I purchased "Cupid's Creation" for my valentine on teleflora.com, and even upgraded the arrangement to "PREMIUM" because I thought the arrangement (as shown) was spectacular, and that was just the standard arrangement, so I was so excited about surprising my love with the upgraded version of this arrangement. Unfortunately, when my boyfriend brought the flowers home, it looked like 'Cupid' ran out of juice while arranging this catastrophe. There was WAY too much green in it, and only 10 roses. I called the local floral shop that fulfilled the order and they said that Teleflora did not fund them enough money to complete my desired request, so the florist prepared a version of this arrangement that was LESS than even the STANDARD version shown on the website. SOOOOO disappointed. I spent $120 and got MAYBE $50 worth of flowers. NEVER AGAIN.
----
Name : Randall J Bendik
Email : randyqas@gmail.com
Order Number : 115515886
Name of Delivering Florist : Who Knows?
My Complaint : VALENTINES DAY RUINED!!
I ordered flowers, was charged for the order. Late in the day received an email notifying me they wouldn't be able to deliver and to let them know of another date of delivery. I couldn't make other arrangements or get my money back.
Great superbowl commercial but terrible service. Will NEVER USE AGAIN!
----
Name : Truk
Email : realty.kurt@yahoo.com
Order Number : 11375368
Name of Delivering Florist : Don't know
My Complaint : I ordered an arrangement for my girlfriend this Valentine's Day and what arrived was atrocious. Every single flower was either broken, damaged, wilted, discolored or dieing. I spent more money to upgrade to a larger arrangement (Premium Upgrade) and you won't even know it. Overall it was very disappointing and I most certainly would not buy from them again.
I also tried to leave a product review on their web-site but it won't allow the comment to actually show up. So, don't be fooled by all the glowing reviews for their arrangments, they don't allow bad ones. Ridiculous...? YES!
----
Name : kristin
Email : katrainor@yahoo.com
Order Number : 11528204
Name of Delivering Florist :
My Complaint : customer service in los angeles gave zero info florist delivering and when this is for an elderly person that goes to bed soon. very very disappointed
-----
Name : greg Griffith
Email : greggriffith722@gmail.com
Order Number : 11546930
Name of Delivering Florist : unknown
My Complaint : they have absolutely no way of tracking your order to tell if it has been delivered, who the florist is who was assigned the order, nothing. they deliver late and just apoligize like that makes it better. they suck
----
Name : Michele russomanno
Email : michelerussomanno@yahoo.com
Order Number : 11466137
Name of Delivering Florist :
My Complaint : Delivered something different from what I ordered.
-----
Name : Betty Doria
Email : bjdoria118@gmail.com
Order Number : 2213979850
Name of Delivering Florist : None
My Complaint : Placed an order for flowers for my sisters birthday. Ordered the flowers on Jan 5 for delivery on Jan 15. They never arrived. I sent an email asking if they were delivered and they took 2 days to answer the email. They said that the flowers would be delivered on Jan 17, then sent an email that they could not deliver until Jan 18. This morning ( Jan 18 ) they sent another email asking for an alternate delivery date. Stay away from Teleflora unless you are lucky enough to have a flexible birthday than can fall in to their delivery practices.
------
Name : M.R.
Email : rowan_1776@hotmail.com
Order Number :
Name of Delivering Florist : Minott's Flowers
My Complaint : I ordered the "Yellow Fellow" arrangement for my Mom's birthday this week via Teleflora and selected the local florist - Minott's Flowers in Portland, Maine. I paid the full price - $62.95 - and only HALF the flowers were placed in the arrangement and delivered to my Mom (I have photos if anyone is interested!). I called Teleflora - and they placed me on hold and called Minott's Flowers in Portland, Maine to see what happened. The Teleflora customer service came back on the line and told me that is what happens if you do not CALL Teleflora to order - that orders placed online via their website cannot be guaranteed to look like the photo of the flower arrangment advertised. I had no idea about this! She offered me a 20% coupon to buy new flowers. But why should I have to PAY MORE to right their wrong? If you got the flower order WRONG the first time and completely stiffed me by withholding 50% of the product - why would I spend MORE MONEY to send another mistake to make up for Teleflora's mistake? I feel it's pretty much stealing for a company to take a customer's money - and promise them one thing - and deliver only 50% - and then just say "too bad - want to buy more?" What on earth is wrong with teleflora and their local florist Minott's in Portland, Maine? Just terrible. I fully intend to inform ALL my Facebook followers and Twitter followers of this incident.
-----
Name : Tana Nelson
Email : tanzie44@aol.com
Order Number :
Name of Delivering Florist : BLOSSOMS & STEMS FLORIST & GREENHOUSE, Charleston, SC
My Complaint : I ordered flowers on a Thursday and they still were not delivered by Saturday. I called to see where they were and they said that they TRIED to deliver them but my daughter never received a call and my son in-law was in a hospital bed in the living room. The doorbell never rang or no one knocked on the door. The florist said well maybe he was sleeping....they have TWO big dogs who would have barked if someone was there. They had sent me order confirmation but they never charged my VISA so I think that they lost my order and just didn't want to tell me. They were NOT HELPFUL in anyway...they were actually RUDE! I do NOT reccommend this florist at all!!!!
----
Name : Kat M
Email : kittylovesmilk2009@hotmail.com
Order Number : 0013785214
Name of Delivering Florist : n/a
My Complaint : I ordered what I thought would be a huge elegant sympathy bouquet like the picture for my grieving friend who just lost her mother. Paid $100. It was suppoosed to be all white flowers; lots of roses, eucalyptus and fancy sprays and lillies. What she got was a pueny arrangement with three pink and white roses, four lillies and cheap carnations without any elegrant sprays. Looked like someone just threw some flowers in a vase, not professional at all. And there was a huge ugly white bow. This was a sympathy bouquet, not a birthday bouquet. The bow was hideous and there wasn't supposed to be a damn bow. It looked NOTHING like the picture and very cheap. I called and politely complained and was told they would send a replacement bouquet. We'll se if they do. Hope I have better luck than others that have posted on here!
-----
Name : Cheryl
Email :
Order Number : 2213606689
Name of Delivering Florist :
My Complaint : I placed an order at the beginning of December for a delivery date of December 20th, when contacted by customer support informing me that they were unable to deliver I suggested a new date. Once that new date came and passed I was again contacted to select and alternate delivery date because they were unable to deliver, then again I was contacted to request a new date followed by the same request yet once again. The flowers were finally delivered January 7th 3 weeks after requested delivery date and 2 weeks following Christmas. These were intended as not only a Christmas gift but also meant as a festive holiday decoration.
Please note the below email which informs me that the reason for the undelivered flowers is due to the florists inability to make delivery not due to recipient or error on my part. Please also note when I voiced my frustration as to Christmas flowers arriving 3 weeks late and 2 weeks following the holiday it was suggested that somehow this was my fault.
Please advise as to how this meets Teleflora‚s satisfaction/delivery guarantee.
Thank you
Cheryl
-----Original Message-----
From: Operationssupport [mailto:operationsupport@teleflora.com]
Sent: Friday, January 07, 2011 12:11 PM
e
Dear ,
Thank you for your response. The problem with delivery is we
only have one shop in the area that delivers to the Idaho Springs area
and they were unable to make the delivery on the dates you requested.
It has been my pleasure to assist you. If you have any further questions
or comments, please don?t hesitate to email us at this address or to
contact us via phone at 800-822-9547.
Sincerely,
Holly
Teleflora
Sent: Sunday, January 09, 2011 11:52 AM
Subject: RE: Teleflora Order 2213606689
Dear Cheryl ,
Thank you for your response.
I have reviewed your order and contacted the florist. The delivery was
made on the 7th of January. I apologize for such late delivery, but you
were contacted numerous of times for alternate delivery dates, then we
you said the 31st, they were no longer delivering that holiday day.
It has been my pleasure to assist you. If you have any further questions
or comments, please don?t hesitate to email us at this address or to
contact us via phone at 800-822-9547.
Sincerely,
Katie A.
Teleflora
-----
01/03/11
Name : Tiffany
Email : tiffanysnodgrass@hotmail.com
Order Number : 2213971890
Name of Delivering Florist : n/a
My Complaint : I ordered my arrangement well before the deadline of 3pm to have it delivered the same day. I even called back to check on the order's progress and left them with 2 contact numbers because as of about 1pm or so they still did not have a florist to fill the order. I call at 4pm only to be told they would be unable to deliver my order that day b/c the florist they found did not have the vase available. They had two numbers of mine that they could have contacted me at. I would have changed my order to make sure it would be delivered that day. I ordered from teleflora b/c i needed it there THAT DAY. I was shocked they would not follow up the same day promise with a phone call to at least give me the chance to get it done that day. Very unreliable, will never use them again due to poor customer service.
12/27/10
Name : Mrs. Wanda Rigopoulos
Email : annrichey@hotmail.com
Order Number : #22175235
Name of Delivering Florist : Fellows Fernlea Flowers St. Thomas Ontario
My Complaint : 27/12/2010
My family sent me flowers and recieved comfirmation that I had also. I told them, I had not..the the phoning began the next afternoon, after still not recieving them. My niece kept getting the same answer. That they were delivered.. so after the 4th call and talking to a supervisor, they showed up in late evening..From St. Thomas which is silly since. I live in LOndon..They may have been the same colors - but I cannot agree that carnations and mums are the same as roses!! Also who puts daisys on xmas arrangements??The Bow was not Red but Gold, and was supposed to be centerpiece it was not deocorated on all sides..I went to the grocery store and could see almost the same arrangement.. for 14.00 and looked better, less the vase..which was the only thing the same that my sister had ordered!!
12/23/10
Name : vlada
Email : sozvezdie1212@yahoo.com
Order Number : 10989307
Name of Delivering Florist : don't know
My Complaint : Ordered the flowers to be delivered same day, didn't get anything..Called the customer support and asked which florist will be delivering my order and she told me " i can't disclose that information its against our policy"...what policy and where does it say that on their site? I have a feeling that I will not be getting the flowers ordered and don't see getting my money back either. DON'T order from them if you want to avoid having a headache and dissapoitment
12/20/10
Name : Helen Singer
Email : H Singer4@tampabay.com
Order Number :
Name of Delivering Florist :
My Complaint : Sent Thomas Kincaid Christmas to my step mother via Teleflora. Only has 4 full size roses in the arrangement. I think I should have more roses in it. Like the picture in the newspaper shows or I should have been notified. I should have been told that minature roses were not available. I'm very disappointed.
12/15/10
Name : Melba Lawson
Email : toastie08@yahoo.com
Order Number : 10777418
Name of Delivering Florist : Apparently there isn't any...
My Complaint : ABSOLUTELY DISAPPOINTED IN THEIR SERVICE! I order flowers for my mother for her birtday a day earlier (after 3pm) to be delivered the following day. They never arrived! I called to track and was told that there was NO FLORIST IN THE AREA! Why wasn't I contacted that day to let me know, so I could make other arrangements?! This is absolutely unacceptable! My mothers birthday has passed by and she has no gift from her children because no one at Teleflora could pick up a phone or send out an email to let us know that there wasn't a florist in the area. That's beyond inappropriate professional behavior! Then the CSR tells me that she will "try" and issue a refund. There isn't any "trying" about it. A refund will be issued. We also used the services solely based on the fact that they were a Southwest Airlines partner. We were getting 1.5 points for the order. I've complained to Southwest as well, to let them know what kind of service level Teleflora has, since they are partnering with them. I suggested that they come up with a policy that if they have been trying over and over to locate a florist to make the deliveries and can't....a phone call needs to be made to the person letting them know, hey...I'm having difficulty, but we are still trying to locate a florist. Would you like for me to continue to try or would you like to cancel the order? Something like that. They just left us hanging out there and my mother has not gift, and lastly, we have no credits to our rapid rewards!!! This has been a very upsetting incident. Our mother turned 60 years old today and the florist didn't care to let us know that they were not delivering. They just said, forget it. Then they have the audacity to ask if I want a refund? They can't deliver the flowers, but want to know if I want a refund. POOR CUSTOMER SERVICE!!!!
11/25/10
Name : melinda anzelon
Email : manzelon52@aol.com
Order Number : 2213582336
Name of Delivering Florist : I don't know
My Complaint : I had ordered flowers yesterday for a friend for a delivery today, Nov 24th>
I was just told now at 3:00 pm they can't make a delivery today.............
I have been a great customer and think this is very unprofessional.
I will never ever use them again.
Their loss.........
11/16/10
Name : Ricky
Email : madisonjr@aol.com
Order Number : TF#30523
Name of Delivering Florist : America's Beautiful Florist, Rockville MD
Flowers were great, arrived on time
11/11/10
Name : Kandace Price
Email :
kandace.price@att.net
Order Number :
2213505653
Name of Delivering Florist : Creations from the Heart
My
Complaint : I ordered a "best seller" Pink Roses Teacup Bouquet which I upgraded
to the Premium. The flowers were delivered to the hospital on Saturday
afternoon, November 6th, to my mother who had just had open heart surgery. When
I placed my order, I specifically stated NO SUBSTITUTIONS on the keepsake teacup
and saucer. As long as the color of the flowers were the same, I agreed to
substitions if what was pictured was not available. So, imagine my horror when
I showed up at the hospital the next day to find a tiny (obviously not upgraded
to the premium) "arrangement" with wilted, sloppy flowers placed in a teacup and
matching saucer that looked like it came from the dollar store. The next
morning, I called Teleflora. The representative first called the florist
(Creations from the Heart). He came back on the line and said she was not being
helpful and REFUSED to do anything about it. I then asked if the flowers could
be picked up, and another, CORRECT arrangement be sent from a different
florist. Once again, the rep for Teleflora spoke to the florist who refused to
pick up the flowers. She said it was past the 48 hour deadline. Now, the
flowers were delivered the afternoon of the 6th. I was calling very early the
morning of the 8th. Therefore, this was total BS.
In the end,
Teleflora offered me 45% off my order. But this hardly makes up for the ruined
surprise. My three young children had picked out exactly what they wanted to
send their grandma in the hospital. This florist needs to learn something about
customer service and Teleflora needs to take more responsibility for who they
contract with.
10/14/10
Name : TELEFLORA SUCKS
Email :
teleflorasucks@yahoo.com
Order
Number :
Name of Delivering Florist :
My Complaint : DO NOT ORDER HERE
IF YOU HAVE A COUPON CODE. I placed an order for a DELUZE ARRANGEMENT USING A
20% COUPON TO RECEIVE AN EMAIL CONFIRMATION THAT THE FLORAL ARRANGEMENT WAS
BEING SENT STANDARD meaning that your flowers get DEMOTED to accomodate the
coupon discount. This is not ethical at all and is pretty sorry. I guess
Teleflora assumes no one would notice this but it's exactly what happened.In
addition, TELEFLORA'S FLORIST in my area does not delivery flowers without
calling the reci[[ient first to get a call back which completely ruins the
element of surprise. I was not told this when i placed my order...in the PAST
or anywhere else, the PHONE NUMBER i sonly used at teh same time of the delivery
attempt if they can't locate an apartment number or if the receipient wasn't
home and there was no neighbor. It would be very rare that any recipient has to
be called first with NO ATTEMPT MADE AT ALL TO DELIVER FLOWERS. In my case, the
dumb florist left a message when the recipient was HOME SICK, not near the phone
and not checking the phoen for messages - and my arrangement would have NEVER
BEEN DELIVERED had i not called to check on it in the afternoon. By then, it
appeared that i forgot her ocassion alltogether and ordered her same day
delivery. Never again.
08/18/10
Name : PJ James
Email :
pjames20@cox.net
Order Number :
4215091
Name of Delivering Florist : I don't know
My Complaint : I ordered
what I thought was a beautiful bouquet for my friend for her birthday. I had it
delivered to her at work.
What she received was a dinky group of wilting
and wilted flowers that bore no resemblence to the beautiful picture on
Teleflora's website.
I complained. They were SO generous that they
offered me a 20% credit. I haven't seen it yet.
I used them because it
was convenient.
I will NEVER use them again. I'll go to a local florist who
does good work, and who is a lot cheaper.
08/05/10
Name : magi
Email :
maggiemay2u@hotmail.com
Order
Number : 2213258123
Name of Delivering Florist : n/a
My Complaint :
Ordered flowers online. Within 10 minutes Teleflora called back and said they
needed to substitute the yellow glass container for a clear (cheapie) one. I
told them that it was unacceptable and to hold the order until I found a
different arrangement. They called back within 5 minutes and asked again to
substitute vases. I ordered them to cancel the flowers and not bill my account.
The next day--you guessed it, my Visa had been charged. When I called
Teleaflora, no apology, no "gee, they should have told you last night" no
nothing. Just a monosyllabic drone who kept repeating my credited within 48
hours. Rocket billing, slower than snail refund.DON"T DO BUSINESS WITH THESE
CLOWNS.
07/20/10
Name : Melanie
Email :
Mheniff@comcast.net
Order Number :
Name of Delivering Florist : barb's of Ladysmith Wisconsin
My Complaint :
Flowers were cheap and wilted; consisted of miniature roses and carnations with
brown edges....not at all what was pictured. what made matters worse, after I
complained to tele flora, their local florist then called the recipient, and
berated her for complaining! I attempted to address this with a customer service
agent named Freida who was rude and at my request transferred me to her boss
Becky who never returned my call! I am not at all surprised by the many
complaints posted against tele flora, they are terrible!,,,
05/17/10
Name : Erin
Email :
ErinGodfrey@comcast.net
Order
Number : 4165282
Name of Delivering Florist : Brenda's Flower Shop
617-288-6300
My Complaint : I placed an order for the Mother's Day Dragonfly
Bouquet for someone that loves Dragonflys. When the order was delivered I noted
the florist added an ill attempt of a pipecleaner Dragonfly instead of the
advertised Golden Dragon fly picks. When I called the florist they said the
owner would call me...I am still awaiting the owners call. I called the on-line
company that took my order 800.288.7288 and they said I should have the picks in
my mail box the next day. As of this writing I have not received the Golden
Dragonfly picks. Teleflora should look in to what happened to the picks that
were sent with the etched vases.
A very dissatisfied customer,
Erin
-------------------
05/15/10
Name : Tracey
Email :
tracey34@cox.net
Order Number :
19720465
Name of Delivering Florist : ?
My Complaint : I ordered two
firefly flower standard arrangements thru Teleflora on Monday the 3rd to be
delivered on Friday. The first was delivered to my mother on Friday as
scheduled; however, upon speaking with my mother, who then e-mailed me a
picture, I realized that what she received was NOTHING like what I had ordered.
The vase was a plain green vase (the one I was suppose to receive was a
"special" clear vase with frosted fireflies on it), there were no ornaments
attached to the flowers (the one I ordered had gold firefly ornaments attached
to the flowers), and the flowers were VERY sparce...it was mostly greenery (the
one I ordered was a full bouquet. I called Teleflora and explained the situation
and was assured that they would send a new arrangement out and that it would be
correct this time. I questioned this several times stating that if the
contracted company in Maine did not have the vase and were obviously running low
on flowers the first time, what makes them think they will do any better the
second time. I was assured she would receive a new arrangement and it would be
what I ordered. It has been 3 days and my mother still has not received a new
arrangement. I paid almost $60 total for something that I did not
order.
The second arrangement I had sent to New York. Friday evening
around 7 p.m. mountain time, I had not received an e-mail confirmation that it
was delivered so I called Teleflora. I was put on hold while they supposedly
contacted the florist in the Bronx. They came back and said that they are still
delivering and that I would have to wait and see if they arrived before they
could credit me any money. Immediately after getting off the phone I realized
that it was after 10 p.m. in New York and there is no way anyone would be
delivering at that time of night. I was conviently blown off and did not want to
be on hold for another 20 minutes before someone picked up so decided to wait
until morning before calling again to see if the flowers were delivered. I
called the next morning and was told they were delivered at 9 a.m. but still no
confirmation. On Sunday, I spoke with my father-in-law who stated my
mohter-in-law received the flowers Saturday evening. Again, I was conviently
blown off. I also have no guarantee that what she has received is any better
than what my mother received and to come out and ask, "What does it look like,
what do the flowers look like, and what does the vase look like," would seem
quite unusual considering I am the one that ordered the flowers.
I then
filed a complaint on line in regards to everything mentioned above and have only
received a confirmation that they have my complaint and are working on it. Yeah
right. It has been two days.
This a.m., Wednesday the 12th, I received
two surveys stating, "We hope you are happy with your order." Obviously, I am
not!
05/13/10
Name : Joy
Email :
kaijah9@hotmail.com
Order Number :
Name of Delivering Florist :
My Complaint : After reading all of the
complaints here and on numerous other websites, there is no need to get into
detail about my horrible experience with Teleflora, it will only be a repeat of
thousand of others stories.
I was stunned by the service, or lack
thereof, received from Teleflora but I am in awe at the amount of complaints
I've read. Judging by the massive amount of bad reviews/ratings and the fact
that they are relatively similar in nature, I am coming closer to the conclusion
that this company is committing fraud via false advertising. A company like
this should definitely not be in business but if the law allows them to continue
with these tactics, they should be penalized, MAJORLY.
I have made up my
mind and will be researching a proposed class action law suit. I don't even
know where to begin but the stories (mine included) of heartbreak caused on
special ocassion has provoked this. I will be looking into this, however, if
there is anybody who has insight on where and what to do, I would appreciate
feedback. I do know that it takes a large amount of people, of which in this
case will not be hard to find.
Is anybody else interested? Please let me
know.
05/12/10
Name : Maria
Email :
Eric_Fanatic@yahoo.com
Order Number
:
Name of Delivering Florist :
My Complaint : Teleflora customer service
is rude - even after a delivery of flowers for my father's birthday didn't*
arrive - the way Teleflora 'logs' their consumer complaints, they design it to
protect their FLOWER SHOPS from failling to make delivery.
Not good -
clearly they want to protect somebody and it WON'T be you. I am waiting on my
refund. And I did NOT like the way I was told the complaint was recorded in
order to get my refund. They made it sound like it was MY fault for
cancellation.
It's was nearly 7pm! If the flowers hadn't arrived to my
recipient by then, the florist Teleflora works with screwed up! Teleflora
suggested canceling my order.
Teleflora also said they would reorder - I
called back to make sure (something didn't sound right after I let some time
pass and thought about it) - new person told me there was no NEW such order.
Worse part is they made a situation worse, they must have poor
management & possibly just make enough money. Maybe they can explain to my
father why his birthday was w/out acknowledgement. I know he was disappointed
and relying on a pick me up that day given his types of days. I know our
relationship wasn't always rosy, next time you have that much riding on a
relationship - don't use flower companies!
Guys if you're going to
spend that much money on flowers/gifts, go to a gift basket site - they seem to
take better care of people/orders that way. Plus sometimes it's the same amount
of money you'd be spending at these ridiculous flower companies. Flower
companies are simply ripoffs now, they have "Deluxue" prices now, with
MISLEADING pictures displaying the SIZE of your order.
Personalize your
order - baskets are the way to go!
05/11/10
Name : Christopher
Email :
christoforo87@yahoo.com
Order
Number : 9638107
Name of Delivering Florist : Teleflora WOULDN"T tell
me!
My Complaint : WISH I had checked here first before using Teleflora. HOW
are these people in business. What a NIGHTMARE!
I bought into their lies
about being one of the best in the business and that was a huge mistake I'll
never make again!
I ordered an $85 arrangement ONE FULL WEEK before
Mothers Day just to be sure and also of course paid extra for the Sunday holiday
delivery and Low and Behold, as stated time and time again on this site NO
FLOWERS arrived!
Here my poor mother is fresh out of a 10 day hospital
stay and I live very far away and couldn't be there and wanted to send something
special and she is home thinking I forgot Mothers Day! Thanks for the xtra
embarrassment Teleflora!
45 min. hold online with them and they had no
explanation other than the Florist they picked must have been closed. Closed on
Mothers Day Sunday!!?? Be real.
Two days later and NO Mothers Day
flowers. Had to cancel the entire order, explain the dissapointment and
embarrassment to my mother and Teleflora tried to blame the florist WHO by the
way, they couldn't or wouldn't tell me who it was.
They didn't have the
SLIGHTEST concern for this inexcusable screw up and never made any offers such
as a free coupon to try and keep my business.
DO NOT risk ordering your
flowers from these complete morons. If anyone can tell me how to write to the
CEO of this company so I can personally tell them of the incompetant people
screwing up their business let me know!
25yrs of flower sending and
Teleflora is the only one to toss my order in the garbage and then not give a
damn.
You'd be better off picking your own flowers and mailing them
yourself for what these people are worth.
Thanks for the nightmare
Teleflora!
CR
05/11/10
Name : Denine
Email :
denine@gmail.com
Order Number : 9787536
& 9787980
Name of Delivering Florist : teleflora
My Complaint :
Ordered flowers via teleflora.com to be delivered Friday, May 7. Received email
on Saturday May 8th at 4:40PM in time zone flowers were to be delivere saying
"Sorry but they were not delivered". Called and was told they would be
delivered Monday, May 10th with a 40% discount. No delivry May 10th. Called
again and said they would be delivered May 11th with an apology from teleflora
and a 50% discount. Calld May 11 at 4:45PM and after a 10 min wait was again
put on hold to be transferred to support staff. I am guessing the flowers were
not delivered yet again today and they are now probably going to cancel my
order.
05/10/10
Name : Melanie Fuhriman
Email :
scubamel2369@hotmail.com
Order
Number : 9831491
Name of Delivering Florist : Teleflora
My Complaint : I
ordered flowers for my mother-in-law on Saturday to get her for mother's
day...paid the extra fee to make sure they got there in time. She did not
receive the flowers. I called Teleflora to complain and they gave me some lame
excuse that had nothing to do with me and told me they would send them on Monday
with a letter of apology. She never received them. Called to cancel my order
since I was really upset with the company and their lack of integrity. I told
the salesgirl "Erin" my story. She did NOTHING to try to make it right. Never
said she was sorry about that. I will NEVER use this company again. Buyers
beware.....use another company for your flower sending!
05/10/10
Name : Nicole
Email :
nicole.dantoni@gmail.com
Order
Number : 9823439
Name of Delivering Florist : I don't know. They were never
delivered!
My Complaint : I ordered flowers for my mother-in-law to be
delivered on Mother's Day. My husband called to talk to his mother on Mother's
Day evening and was told that the flowers never arrived, so I called teleflora.
I talked to a nice girl who assured me that the flowers would be delivered the
next day (today) and gave me a 30% discount. She informed me that teleflora had
tried all day to find a florist to fill my order, but was unsuccessful.
Seriously, they couldn't find a florist for mother's day in everett, wa?? I also
asked for e-mail confirmation showing that my flowers would be delivered and the
refund would be put on my card, but that never came.
Shockingly enough,
the flowers were not delivered today either, so I called teleflora again and
talked to a person (I think Angelo??) who not only spoke very broken,
hard-to-understand English but answered every one of my questions with a
"hmmmm," which was highly annoying, distrespectful and unprofessional. This
person informed me that they couldn't find a florist AGAIN, which at this point
is really hard to believe considering it is a business day and florists are
usually open. I asked to speak to a supervisor and was told "I would be happy to
connect you to a supervisor, but all of our supervisors are busy." Probably busy
dealing with all the unhappy customers who didn't receive their mother's day
flowers.
I asked Angelo why I couldn't have been notified of the
problems they were having locating a florist and that question was met with
another "hmmm." I am so angry with teleflora for these mistakes. I was offered
50% off this time with delivery PROMISED for tomorrow, but asked for a full
refund because I know full well they probably would not be delivered tomorrow. I
again asked for e-mail confirmation of these requests but still haven't received
anything. I will NEVER order from teleflora again and I would be more than happy
to spread the word about their shady company and failure to deliver what they
charge people for. And if I do not receive e-mail confirmation that this
situation has been rectified I am going to contact the BBB and anyone else who
can stop these people from swinding more customers.
05/10/10
Name : Paul
Email :
paul@pagesbypaul.com
Order Number :
Name of Delivering Florist : No delivery!
My Complaint : A repeat of
what's already posted numerous times here.
Ordered flowers to be
delivered Saturday before Mothers Day. Sunday morning (yes, Mothers Day
Morning!) got a mail said they're unable to deliver and asked if I would like to
cancel.
They said they were "deeply sorry" they were unable to deliver.
I said I'm deeply disappointed in their inablity to provide the service they
advertise.
Never do business with Telefloral!
05/10/10
Name : David Keith
Email :
dave56732@yahoo.com
Order Number :
9813845
Name of Delivering Florist : Wish I knew
My Complaint : I ordered
flowers and candy to be delivered to my Mother on Saturday. They were not
delivered on Saturday. I called Saturday evening, after holding for 45-minutesm
they said they would check on it and call me back. They were not delivered
Sunday, and now not delivered Monday after speaking to them Monday morning.
Monday morning they offered me 50% credit and they would have them delivered
today. Monday afternoon still not delivered, call a third time and was informed
they could not find anyone to deliver the order. I have requested a full refund
as they obviouslty don't live up to their word. I think they purposely would
not deliver to avoid crediting me 50%, now they are not out anything and I have
a Mother sitting in a nursing home who has been expecting flowers for three days
and none delivered. I will never use Teleflora again...they suck
...undependable...lying...SOB's
05/09/10
Name : mom
Email :
sw805@yahoo.com
Order Number :
9765732
Name of Delivering Florist : Teleflora?
My Complaint : My son
ordered flowers for me through teleflora, to be delivered yesterday. They never
arrived, when called, they offered to deliver Tomorrow, the day AFTER Mother's
Day, for a "discounted price" I said, no thanks, give him a full refund, and
cancel the order. What an outfit, the biggest floral event of the year, and they
can't do it right. They should have been prepared, they should have spent more
money on SERVICE, and less on 'false' advertising. If they want to keep any
shred of a good reputation, they should send all of the people they dissapointed
a free apology bouquet!
05/09/10
Name : KATHY
Email :
korton1@hotmail.com
Order Number :
2212992551
Name of Delivering Florist : was no delivery
My Complaint : I
ordered flowers for my mother for mother's day. I called on Thursday for
Saturday delivery. I ordered a Dragonfly Bouquet from an ad.
No flowers were
ever delivered. I called on Sunday and was told no flowers could be delivered
until after mother's day. They offered to send a "comparable" bouquet on Monday
and to give me a 50% discount. I felt terrible about my poor mother and not
being able to get her anything on time. I agreed to the offer, however, so she
would at least get something, even if late. Then I went online and read all of
the complaints and stories and realized that I would probably never get that
delivery, or if I did, it would probably be a horrible-looking mess. I called
the company again to cancel the order completely and reorder from another
company, figuring I would have to fight with the credit card company to get the
charge removed. When I called the company back to cancel the order they refused
to transfer me to a supervisor until I gave them my order number so they could
"review" my history, and then they put me on hold for ten minutes, and then hung
up on me. I will keep trying to contact them, and then try to figure out how
one steps one can take to try to put a stop to a company being allowed to get
away with this kind of practice.
05/09/10
Name : Ann Jones
Email :
anniejo218@yahoo.com
Order Number :
9815115
Name of Delivering Florist : Teleflora
My Complaint : Service
sucks!!!!
05/09/10
Name : Ann Jones
Email :
anniejo218@yahoo.com
Order Number :
9815115
Name of Delivering Florist : don't know...Teleflora handled it!
My
Complaint : The Mother's Day flowers that were supposed to be delivered Sat. May
8th never were delivered.
I won't be ordering anymore from Teleflora.
05/07/10
Name : Greg White
Email :
gregn8r@yahoo.com
Order Number :
9664867
Name of Delivering Florist : Teleflora
My Complaint : I ordered a
bouquet from them specifically because it was dragonfly themed. My wife loves
dragonflies and collects dragonfly knick knacks. The bouquet was featured with a
couple of brass colored dragonfly pins. There was even a close-up picture of
them.
However, when she received the bouquet, the dragonflies were not
included. I sent an email to their customer service, but after reading some of
the complaints regarding the company on-line, I doubt anything will be done
about it.
05/06/10
Name : Vanquish
Email :
Order Number :
Name of Delivering Florist :
My Complaint : Using Teleflora was clearly a HUGE mistake. I cancelled my
order with 1800Flowers to give Teleflora the business. Let me tell you, do not
buy from them. It is a nightmare to deal with them. I spent an entire day on the
phone for the order they screwed up royally... I wished I'd never placed the
order. I will NEVER order from them again!!!!!!!!!
------------------
04/28/10
Name : Tom Nguyen
Email :
Order Number :
Name of Delivering Florist :
Lary's in Friendswood Texas
My Complaint : I used teleflora online to buy the
"head over heal" flower which was listed as 109 and I upgraded to the deluxe for
129, I used a 20% discount from discover card and my total out of pocket was
109ish. Anyway, when the local florist deliver the flower it was very tiny and
some of the flowers still has green on them even though the should be spray to
red....I called the florist and she said they made a downgrade of the flower
because the "head over heal" is 150 not 109...so they reduce the # of flowers to
match 109 not 150..anyway I returned the merchandise and get the refund. Called
teleflora and they said I get what I paid for so if I paid 109 then I will get a
smaller one than the picture...this is not right...what's the point of the
discount? It's like saying a BMW is listed for 50k and if you paid 40k I will
take away one of the seat...btw, I won't tell you I'll take it away until I
deliver. I will never buy from teleflora again.
---------
04/24/10
Name : Michael Van Meter
Email :
michaelvanmeter@sbcglobal.net
Order
Number : 12955
Name of Delivering Florist : Houst of Blooms - San Antonio,
TX
My Complaint : The flowers used in the arrangement were the opposite of
fresh - they were downright wilted and brown around the edges. Within 48 hours
is was ready for the trash.
---------
04/22/10
Name : Michael Spears
Email :
michaels5509@yahoo.com
Order Number
: 9509789
Name of Delivering Florist : The Flower Company, Albuquerque NM
My Complaint : STAY AWAY FROM THIS COMPANY!!!! My beef is with the delivery
company, not Teleflora. I ordered flowers for a funeral and was assured there
was no problem in delivering them (from The Flower Company owner). I received a
delivery confirmation from Teleflora.com saying they had been delviered. At the
service, the flowers were not there! I called The Flower Company and the owner
said it was her fault and they had not delivered the arrangement. You trust your
money is well spent and the flowers you ordered will be delivered. Not the case
here. Had we not been at the service, we might not have known about this. I only
found out about this by calling them myself, they did not call me, hmmmmmmm.
Would they have kept the money and not delivered the flowers? Sounds fishy to
me. Plus, that is really bad Karma!
GO BUY FLOWERS ANYWHERE OTHER THAN
HERE.
I contacted Teleflora and they refunded me my money.
-----------------
03/06/10
From : MA
Name of Delivering Florist : Kevin's Petal
Cart
Follow up:
After receiving another email from
Teleflora asking me if an alternate arrangement could be delivered to my sister,
I declined, again requesting a refund.
"Dear Ms. W,
Thank you for
choosing Teleflora. Teleflora has rescheduled this
arrangement for delivery
on 2/23/2010.
Unfortunately, we have been unable to locate a florist that has
this
arrangement. Please respond if a 2nd choice arrangement can consist of
same flowers in a clear cube vase with a solid pink ribbon."
The
final email from Teleflora was accompanied by an apology along with notification
that I would receive a 100% refund to my credit card.
"Dear Ms.
W,
Thank you for contacting Teleflora. Please accept our sincere apologies
for the inconvenience this has caused you.
I have reviewed your order and
cancelled it per your request. A refund
in the amount of $46.95 has been
applied to your account as of today.
This normally takes 2-3 business days
and should appear on your next
statement."
This week my statement
reflects the refund as promised. And also as requested- not another word from
the florist.
I have donated the value of the flowers to a charity in my
sister's name.
Editor's note: In the future it would be nice if you left your email address. Teleflora management contacted flowercomplaint.com several days ago specifically about your issue but I did not have your contact information to give them.
-----------------------------
02/22/10
From : MA
Name of Delivering Florist : Kevin's Petal Cart
Here is my 3rd and latest email to Teleflora. I have yet to hear from
Teleflora on email #2 and #3. Can you believe the nerve of this
florist??
Dear Jennifer,
I have to tell you how absolutely
distraught my entire family is now that Kevin from Kevin's Petal Cart has
contacted my grieving sister. She returned from the cemetery to a voicemail
informing her that the sender of the flowers "complained to corporate" and he
would like to know what the problem is.
My sister called me in tears
asking what was going on! Can you believe this florist actually called my
sister??!! On this day?! If he had read the email I sent to you explaining the
issues then why did he have to call me and her? He is clearly stirring a pot.
And for what? My sister left him a voicemail when he did not answer the
phone.
I then called another sister who used to work at Kevin's to ask
how I should handle this situation. She asked me what day I sent the flowers.
I told her Saturday (2/20). She saw the flowers on Sunday and she was
speechless to hear this arrangement was only a day old. I need to calm down. Any way, she thought they were
sent on Valentine's Day making them a week old.
This is bad business and
has moved over the line to harassment. I am a reasonable person and would like
this issue addressed immediately. You have my number and email. I would like
someone of authority at Teleflora to tell me how this will be
rectified.
Let's see if Teleflora can make this right...
------------------
02/22/10
Name: Michelle Smith
Email :
smith_michelle@ne.bah.com
From: North Charleston
I placed an order as I always do on Feb 17th. Teleflora failed to reach
that delivery. The order had to be rerouted and delivered the following day.
The order that was asked for was a deluxe spray of pink roses. On Monday
morning the receiver brought in her flowers to show off and it was the
standard. I called Teleflora to explain to them that it was not the correct
delivery and they promised to send another delivery today Feb 22nd before 4pm
and reroute it to the office. Teleflora failed to make that delivery and failed
to notify me that they were unable to make the delivery until tomorrow. I am
very disappointed in Teleflora right now and I plan to express that to others
that use them.
----------------
02/22/10
From: MA
Name of Delivering Florist : NOT THAYER's. It was KEVINS
PETAL CART in Dennis
Just a follow up to the Harwich
Florist. My apologies to Thayer's on this one. When I went to the Teleflora
site it gave me the option of choosing a florist. I noticed Kevin's Petal Cart
was there and opted not to use them as my family had not been impressed with
arrangements that came to my brother in laws funeral- however I made note that
Thayer's did a very nice job- so I chose them for my Teleflora order.
Today I received a voicemail from Kevin's Petal Cart asking me if I was unhappy,
why didn't I call them directly. So I called back to Kevin's and asked why he
was calling me since I didn't order the flowers from him, that I chose Thayer's
for my order. He said that he delivered the flowers himself to my sister while
in her driveway and she was 'very happy' with them. He went on to say that I
didn't read the substitutions policy and they can substitute 'anything they
want'. I asked him if he read the email to Teleflora to know what the issues
were. No response on that one, but it sounded like he might have. I told him
again as I stated in my email, substituting every item but the vase was not
acceptable. He was very confrontational and defensive before we even started
talking. I asked him if this was a customer service call or a confrontation?
Then he asked if I was the sister he met "when Dick died". I said yes. He said,
"I thought you were nice. My mistake." and hung up on me.
So...Teleflora does get to the florist- and within an impressive 1-2 days. In
this case it's the florist who is rude and not into customer service. My
question is this: If he thought I was "nice one" when he identified me as doing
business with him in the past, why wouldn't he provide that good customer
service to start with and call me to say he couldn't fulfill that request and
suggest something else. He has my phone number. He also has my credit card
number. Think I'll get a refund? Or the correct order delivered?
Sad
that Cape Cod is small and folks like this love to gossip. I never said an
unkind word about Kevin's before as he is friendly with my other sister. I just
chose not to use them for future arrangements. Teleflora screwed up by not using
my choice when they asked me whom I would like to use. I'm hoping he doesn't now
ruin my sister's already sad day and deliver something and make a big deal to
her out of my dissatisfaction with the order. I'll keep you posted.
---------------
02/20/10
From: MA
Name of Delivering Florist : Thayer's of Harwich
This is an email I sent to Teleflora today:
Today I ordered
an arrangement of flowers to send to my sister. I looked through the Teleflora
website and made what I thought was the perfect choice. My sister is a new young
widow and tomorrow we are looking at her husband's birthday as well as the 6
month anniversary of his passing. We've certainly had the opportunity to see
many floral arrangements over these past few months. When I happened upon the
Polka Dot and Posies arrangement I was delighted. Daisies held a very special
meaning to my sister and her husband. It was daisies she carried down the aisle
when they married and a beautiful daisy spray over his casket when he passed.
Polka dots are a running family joke- one that would certainly make her smile on
this very sad day.
She sent me a text picture with a thank you- and I
have to say how disappointed I am in the arrangement she received from Thayer's
Flowers in Harwich, MA. The arrangement is more red than pink, no polka dots to
be seen on the ribbon and cheap mums replace the daisies- something I am sure I
could have picked up at any grocery store floral dept. The only identifiable
item from my choice is the pink square vase. The ribbon looks like 'left overs'
from Valentine's Day.
I called Thayer's this afternoon as soon as I received
the picture. Not even an answering machine to leave a message-and closed on
Sunday. I would send a copy of this email to Thayer's but they have no email
address on their website. Far from good customer service. Good customer
service would have been a call to me to say what they planned to substitute with
when most of what I ordered was not available to complete my selection. I
certainly would have chosen something else. I understand when one item is not
available, but when only one item of ALL the items that make the arrangement is
all that is available- that is just unacceptable. Especially when one of those
items is name of the arrangement. I would like a replacement delivered to my
sister.
A "substitution of comparable quality and value" was not delivered.
Are you able to find a florist within your network that would kindly send my
sister the arrangement I ordered at no additional cost? If not, I would like
the cost of this unsatisfactory arrangement refunded to my credit card.
(Pictures of what I ordered and what was sent were enclosed along with my
receipt.)
-----------------
02/17/10
Name: Kristy Gac
Email:
kristyspan@hotmail.com
From: Dallas, tx
Name of Delivering Florist : Bella Florist, Arlington
Tx
I ordered a funeral spray for my mothers funeral. I called
first to make double sure they could deliver the order in time for the funeral
and was told that funeral orders take the highest priority, so being reassured,
I placed my order. On the day of the funeral - no flowers.
I placed a call
to Teleflora, and a rep told me that the person who handles the orders at the
florist had stepped out and he told me he would call me back after he was able
to speak to her.
No phone call back.
Since it was my mother's funeral, I
was too busy that day to call them back.
the next day, I got a computer
generated email telling me that the flowers could not be delivered on my
preferred date, and to provide them with an alternate date for delivery.
I
was appalled and emailed back that my mother did not have an alternate funeral
date.
HERE'S WHERE IT GETS REALLY BAD: Teleflora told me that the florist
would like to deliver the funeral spray to my house and they would put in an
additional $25 worth of flowers to make it up to me.
WHAT? So, basically,
they failed to deliver a funeral spray to my mom's funeral and now they want to
see if they can keep my money and the order?
I told them that they had just
added insult to injury - and seriously, the guy at Teleflora told me that "That
was the florists offer, not mine".
since then, I have been round and round
with Teleflora about this situation - and every single time, they blame the
florist and take no responsibility for the problem.
To any Teleflora
defenders / employees who would like to post comments defending them saying that
they are simply an order taker - keep this in mind - you are the face of the
business - you provide the guarantees, and you are responsible for all florists
you choose to handle your orders. Furthermore, when something goes wrong - step
up and take responsibility. All a customer really wants is a sincere apology and
and effort to make it better.
I have finally fought hard enough to get my
refund - but the anguish this has caused me is just so awful.
I will
never use Teleflora again, and would advise you all to shop locally with
independent small business owners whenever possible - and if not, do your
research online before using a big company that doesn't care about one small
order.
This was my last opportunity to give an expression of love to my
mother and they ruined it completely.
--------------------
02/16/10
Name : Brad Fowler
Email:
brad@braddfowler.com
From: Griffin, Georgia
Name of Delivering Florist : Town & Country
Florist
Ordered the Heart & Soul Deluxe arrangement which has
18 roses specially arranged in a heart shape, outlined with babys breath for
$105. They arrived as 18 roses thrown into a vase with babys breath - all
clumped together, no where near resembling a heart shape. I should have just
gone to walmart and arranged it myself.
----------------
02/14/10
Name: CHRIS
Email:
CMONCHAT669@AOL.COM
From : CALIFORNIA
I ORDERED FLOWERS
FOR VALENTINES DAY; AND, I STRESS DAY BECAUSE IT DIDN'T ARRIVE UNTIL NIGHT TIME
(APPROX 7PM). WHEN IT DID ARRIVE THE DELIVERY PERSON HANDED ME A SIX INCH VASE
WITH FLOWERS THAT WERE NO LONGER THAN FIVE INCHES LONG.
SO YOU CAN
IMAGINE MY SURPRISE AND DISAPPOINTMENT WHEN I SAW A SAD ARRANGEMENT OF PITIFULLY
SMALL RED ROSES AND WHITE CARNATIONS DROWNING IN A TINY VASE OF WATER. WHAT I
ORDERED WAS CALLED TELEFLORA'S ROMANCE ROSES AND SHOULD HAVE BEEN A "trendy
bouquet (THAT) includes red roses and red spray roses accented with assorted
greenery arranged in modern shapes. Delivered in a black contemporary glass cube
vase decorated with red ribbon. Bouquet is approximately 20" H x 11 1/2" W." THE
ONLY THING THEY GOT RIGHT WAS THE COLOR OF THE VASE!
SINCE MY WIFE
WASN'T GOING TO GET THE FLOWERS I ORDERED I TURNED THE DELIVERY PERSON AWAY. I
AM A VERY UNHAPPY CUSTOMER. TELEFLORA'S FLOWERCLUB RUINED MY WIFE'S VALENTINES
DAY! I AM NOT A FAN OF THEIR SERVICE!
---------------
02/14/10
Name: Roseanne Walsh
Email :
walshwalsh@aol.com
From: Eugene, OR
Name of Delivering Florist : Flowers and Stems - Dallas,
TX
Flowers for Valentine's Day: What a nice way to show someone
you care. Beware! All is not so nice in flower land this Valentine's Day.
Here is an example of what could be your experience. I ordered flowers from
TeleFlora, online, for our daughter and her family in Dallas, TX. We live in
Eugene, OR. I picked out a beautiful bouquet which I thought would knock their
socks off. Needless to say, their socks are still on.
They did not get the
item I ordered, as advertised. Instead of the fully packed $62.95 bouquet
advertised, Petals and Stems of Dallas delivered what looked like a $15 bouquet
from Albertson's. Apparently, either Teleflora doesn't care what the florists
send, or they are clueless as to the deceptive practices of either their
representatives or their advertisers.
~ Roseanne Walsh
Eugene,
OR
Below is our confirmation letter from Teleflora, minus personal
info.
--------------------------------------------------------------------------------
From:
customerservice@teleflora.com
To:
aol.com
Sent: 2/9/2010 9:09:12 A.M. Pacific Standard Time
Subj: Your Order
Confirmation from teleflora.com
Thank you for choosing Teleflora.
We're very happy that we could connect you with one of the best florists in the
business.
-------------------------------------------------------------
Your
order details are listed
below.
====================================================================
Order
Confirmation #: 9122238
10V100B Teleflora's Red Hot Bouquet -
Deluxe
Price: $72.95
Mylar Balloon $4.99
Service Fee:
$14.99
Tax: $0.00
YOU SAVED: -$10.00
Total Order (USD):
$82.93
Deliver Order to:
Tammy
Dallas, TX 75209
Delivery
Date:2/11/2010
Special Instructions:
Gift Message Reads:
Billing Name: Roseanne Walsh
Payment Type:
Credit Card
last 4 digits:
Auth Code: 05240
In the event your selection is
unavailable, a substitution of comparable quality and value will be
delivered.
====================================================================
Again,
thank you for choosing Teleflora. We look forward to your next
visit.
Sincerely,
Teleflora Customer Service
------------------
02/11/10
Name: Richard Byrd
Email:
daniellebyrd777@yahoo.com
From: Fresno, CA.
Name of Delivering Florist : Madera Plaza Flower
Shop, Madera. CA.
Order Confirmation #: 47775
Item ordered:
Teleflora's Pretty Pink Present Item#:TFWEB304
My mother had just
lost her only sister 4 days before her birthday (February 6th, 2010). To help
brighten her day on Febuary 10, 2010 (her birthday),I placed an order through
Telaflora and my order was sent to Madera Plaza Flower Shop. I had written in
the special instructions space "Please deliver ASAP!". My mother was to get off
work at 1:00 p.m. from The Madera Community Food Bank where she is a volunteer 4
days a week 6 hours per day.
I placed the order around 9:30 a.m. I called
the store at around 11:45 to see what progess had been made and was told they
had just then started on the arrangement. I was then told that it would not be
delivered until after 1:00 p.m. that day because they were very busy. I replied
with this "My mother gets off work at 1:00, perhaps you should have called me
and informed me that you were very busy. Then I could have had the option of
going elsewhere." The only thing that was said then was "Well do you want to
just cancel your order!"
The attitude and tone of the employee was that of "I
couldn't care less".
I had to call my mother and explain that I did have a
surprise delivery for her but that they wouldn't be able to deliver until after
1:00 and could she stay until it arrived? They finally delivered the order at
1:45 that afternoon. The driver stated they had gotten lost.
The only
positive thing? My mother said the arrangment was very pretty. Well for $75.00
and a whole lot of headache, it should have been!
-------------
02/10/10
Name: Lorie
From : layton ut
Name of Delivering Florist : teleflora
Called to get flowers delivered. I had a promo code to use. the
employee told me I had to spend at least 50.00 to use the code.I ask to speak to
a mgr after 5 min she says shes not there.It doesnt say you have to spend a
certain amount of money. plus they charge 14.99 to deliver. I suggest you find
in the yellow pages a florist near the location you want to send. they are
idiots
Lorie
---------------------
01/10/10
Name : Jennifer
Email :
verrytrd@aol.com
From :
Seattle
Ordered flowers on
Friday the 8th of Jan 2010 to be delivered on Sat , 9th of Jan 2010. Today is
the 11th of Jan 2010. The flowers were never delievered. When I called the 800
number I was told they were looking for someone to make the arrangement. Seattle
has 100s of flower companies and Teleflora could not find 1 place to make the
arrangement? Awful awful service, terrible customer service, avoid this company
period! You would be better off ordering from a supermarket at least you know
what you are getting and that you actually have something vs nothing to
give.
Really , looking for a vendor to make the flowers I just cant get past
that lame excuse!
--------------------
12/29/09
Name: Teleflora satisfaction guarantee -
not
From: Oregon
Name of
Delivering Florist : Luv n Stuff Flowers in Portland, OR
On 12/8,
my mother went to a Teleflora florist in Honolulu and ordered the Teleflora
Gingerbread Mixing Bowl bouquet for delivery in Oregon on 12/19. It arrived
with no Holly, and fewer cinnamon sticks and artificial berry bunches than shown
in the advertisement.
The accompanying Teleflora tag says "If you are not
completely satisfied with your Teleflora Bouquet, your Teleflora florist will
make it right. We guarantee it." Here's where it gets interesting.
After
3 calls to local florist re-explaining the situation each time, someone of
authority finally called back and acknowledged the shortage. I asked her about
"making it right" but she said there was nothing they would do and I needed to
contact the originating florist. She commented they don't get paid for 60 days
which I thought was odd but it must mean something.
The Hawaii florist
was helpful but baffled as to why I was told to call them. But they send a
Teleflora internal message to the local florist which I later learned went
unanswered. I got the impression she would have air-freighted me holly from
Hawaii which she had, but I said this was ridiculous given she air-freights it
to Hawaii from the mainland in the first place. I stopped in at another local
florist and there was plenty of Holly for sale. I learn the other missing items
come in a Teleflora-supplied kit so it's hard to understand the shortage
especially with 11 days notice of the order. They suggest I contact Teleflora
directly.
Teleflora emails back, "When Teleflora sends out the parts for
our keepsake arrangements, everything is sent to have the arrangement made to
the specifications . the florist may have used the pieces for other
arrangements, or may have ran out. The florist should have provided the Holly if
it was not delivered in your bouquet, it should have been provided everything as
the photo details."
I explain I don't want money; I want Teleflora to
"make it right." I ask isn't Teleflora the "We" in "We guarantee it"? I
never get a clear answer.
So Teleflora then asks me for the order
number. Hawaii tells me ASM206-04290. Teleflora then emails, "The order number
you provided is not a Teleflora order number.that shop may have used our wire
system to place the order.but that still does not make it a Teleflora order.we
would have no access to the order. Luv in Stuff flowers will need to make this
order correct for you."
There you have it. It's gone full circle with no
result. So if one purpose of this website is to help florists, here are some
suggestions for Teleflora:
* Don't make a "satisfaction guarantee" if you
can't back it up.
* Most entries on this site are from senders. Imagine a
way to handle recipient issues - perhaps an inconspicuous number (like gift
receipts) printed on each delivery tag so the sender need not know. It
shouldn't have to resort to disputing credit card charges. OTOH, if you take
advantage of the reluctance of recipients to complain to senders, then shame on
you.
* Imagine some non-monetary methods for a florist to "make it right" for
a recipient.
* When you ask for the order number, point out up front that
order numbers between Teleflora florists are not *real* order numbers. Or if
you're trying to go Internet-only or 800-only, then fine, but stop accepting
in-person orders if you can't manage them. Don't state in your national
advertising to go to your neighborhood Teleflora florist to order bouquets for
delivery anywhere in the US.
* Why can't Teleflora customer service access
an order made using the Teleflora wire system? If it's a computer-thing, then
empower your CSRs to make the phone call to get the details of a wire order
rather than making the recipient do the legwork. As apparent from this site,
many recipients are in no condition to do this.
* From your email responses
it's apparently no big deal for a Teleflora florist to scavenge components from
a Teleflora-supplied kit of parts for proprietary keepsake bouquets. It seems
quality controls are needed to protect your name.
* Consider changing your
300 character (about 60 words) limitation when submitting an inquiry.
---------------------
12/24/09
Name : Elaine
Email:
imhisbaby2003@yahoo.com
From : SC
I ordered flowers
for Mother's Day, admittedly late (Friday night). On Monday they still didn't
get there. Tuesday, no flowers, Wednesday, none. Thursday, I am calling the
company by now for two days. Excuses, excuses. Finally found out they delivered
them on Thursday...four days after Mother's day. I haven't used Teleflora since,
and I have had to order flowers several times since then..... They lost a good
customer. My husband regularly gives me flowers too (once a week, either he
picks them up or orders them for me if he is out of town). They lost a good
customer...
-----------------
11/24/09
Name: Terri Pultz
Email:
gohappygolucky@hotmail.com
From: Solvang, CA
On 11-21-09 I ordered a flower arrangement for my Aunt's birthday. We share
the date of birth and she is 11 years older than I am. I arranged for the
arrangement to be delivered on a future date. That day came and went without
the flowers being delivered. The following day I called teleflora and they said
they would arrange a discount, an apology to my Aunt, and the arrangement was to
be delivered that evening or the following day. The customer rep, Jonathan, was
very friendly, kind, and helpful. I will see if it arrives tomorrow.
---------------------
10/10/09
Name: Danny
Email: doctorevii2001@hotmail.com
From: Lynden, WA
On Friday my wife got news that one of her coworkers and
close friends had lost her un-born baby. Knowing that her coworker was
devastated she went online to order some flowers to be delivered to the
coworker. (this was at around noon)
Later that evening, close to 7:00
she received a voicemail saying that they were unable to deliver the flowers on
that day, but that they would attempt to deliver them the following day
(Saturday). My wife was disappointed, but figured Saturday would still be
good.
Saturday morning my wife awoke to a voicemail from Teleflora saying
that they were unable to locate a local flower shop who could deliver the
flowers, but if she called back before 1:00 that they would go to a different
florist and get them delivered still that day.
Side note: The delivery
address is less than 10 miles away from a city of 40,000, and is itself in a
city of roughly 20,000.
She called back and was told that they could not
deliver the flowers on Saturday, but with an alternate address they could
deliver the flowers to her coworker's work place on Monday. As not all of the
employees were aware of her pregnancy, this was not an option. Mind you,
thoughtout this whole dialogue the "customer service" agent NEVER ONCE said she
was sorry for the inconvenience, or apologized to my wife. My wife told her
that a Monday delivery was not acceptable, and that she would have to have a
refund. The customer care rep informed her that it would be 3 - 5 days until
the refund was posted. And again, still no apology.
But this isn't where
the story ends...
I told my wife that it was unacceptable that she wasn't
issued so much as an apology for the inconvenience. So I decided to call in and
speak to a manager.
My first call was answered by "Sara" and I told her
that I would like to speak to a manager. She asked for my confirmation number
and name, and I was happy to give that to her. I was then
disconnected.
I called back and again "Sara" answered. I told her I had
just been cut off and she offered a cold apology and took my number and name
again and put me on hold. This time I made it to the hold music, and there I
waited for about 5 minutes... at which point I was cut off again.
I
called back a third time and this time a man answered (Tom, I think??). I
informed him that I had been cut off twice and was trying to reach a manager.
He took my name and number and apologized (the most heartfelt apology I had
heard to this point) and then put me on hold. After a couple minutes I was
connected with a manager who listened to my complaint, and offered sincere
apologies. She let me know that she had the file opened and it had recorded all
the people who were involved and that they would be each addressed "in a
professional manor." I told her that was more than good enough for me, and that
even if they were unable to deliver the flowers, we could have understood that,
but atleast give us an apology for not being able to fulfill our order, and the
inconvenience it had caused us.
Now was that so hard? Customer Service
seems to be an art that has slowly, but steadily been lost over the years.
-----------------
09/21/09
Name: Mary
Email: summit1203@yahoo.com
From: Davenport
Name of Delivering Florist : None - never delivered a
thing
I placed my online order for a beautiful flower basket on
September 10th and received an email confirmation from Teleflora with all the
correct information also on September 10th. My requested delivery date was
September 15th.
I never heard anything from my recipient the week of
delivery but she sends thank you notes rather than calling so I didn't worry
about it.
On September 21st at 3am I receive a thank you email from
Teleflora including a survey asking if I was satisified with the arrangment and
service. At 10am on the same day I recieve the following email from operationsuport@teleflora.com:
"We have been unable to place your order for delivery on the requested
date. Please provide us with an alternate delivery date. Please call us at
800-822-9547 or reply to this email. Thank you."
This was the whole
email. No apology, no explanation, no offer to make this horrible lapse right.
When I called the number provided the lady apologized but was clearly
disinterested and she had no explanation for why it happenned. After reading
many similar complaints about teleflora.com today I can see why - she must
handle tons of these complaints.
Flowers are ordered for special
occasions - "alternate" delivery date options a week later is NO option at
all!
I am a high volume shopper and order from a ton of different
websites and NEVER have I had this bad of an experience. Lesson learned - do
not shop with teleflora.
---------------------------------
08/21/09
Name: Sandy
From: Florida
I received an advertisement in my credit card statement and decided that I
would try teleflora to send my daughter flowers for her 21st birthday. I used
1800flowers twice in the last two weeks with no problems, but thought I would
give your teleflora a try.
I called on Tuesday, August 18 to phone
number 1-800-292-0357 three times. The first around 2:55-3:00pm ET I asked for
your hours, the second time I wanted to preview the items and asked for the
website address and the third time between 5:30 -6:30pm I placed an order. The
first two reps were male and the last was a female. She took my order and I
ordered the dance with me, with a balloon for delivery on August 20 and gave her
the credit card number and she asked me to hold for the confirmation. After a
few minutes, she returned to advise that she would have to call me back with the
confirmation. I asked her to call my cell phone number and she said ok, as I did
not provide an e-mail address.
I didn't think anymore about it as I
became ill the next day, but on August 20, I reached out to my daughter after
her classes and was told that she did not receive anything. When I reached home,
I contacted teleflora, thinking that perhaps no one was home, but to my dismay I
was told that there was no order in the system. So due to one of their
employees, on a milestone celebration, it was painful enough that she could not
be with family, but she did not even receive anything from her mother. Words
cannot express the disappointment, she and I felt.
-------------------
06/03/09
Name: Julianne
From: Bethesda MD
Final update w/good news: Received two emails/apologies from Teleflora
(Ashley D and Perry S) and new flowers (as ordered) were delivered by a
different florist this morning (6/3). This arrangement was professionally done
and beautiful (KUDOS to Sharon's Bouquet & Weddings, Cabin John MD).
Teleflora also attached a note of apology.
THANKS
TELEFLORA!!!!
I've changed my mind and will continue to use their
service, esp. when I've had no problems in the past and can't hold one incident
w/a HORRIBLE florist (America's Beautiful Florist, Rockville MD) against them.
Hopefully Teleflora won't use them again...
06/01/09
Name: Julianne
From: Bethesda MD
Update to 5/30 post: Nothing arrived today so they apparently lied to my
aunt, which ticks me off. They failed to respond to my customer service email.
Turns out my aunt ordered the same arrangement (polka dot and posies) for her
daughter-in-law in RI (we share the same birthday) and it arrived on Saturday,
resembled the picture online, and had fresh flowers! Apparently my bad luck was
Teleflora used a HORRIBLE florist in Rockville MD (America's Beautiful
Florist).
I was a good customer using Teleflora (via USAA's website)
for birthdays, mother's day, valentine's day and funerals for many years, as
recently as Feb 2009. Given their lack of interest in rectifying THIS bad
experience, they've lost my business. I will also be actively spreading the
word to family, friends and contacts to avoid Teleflora.
-------------------------------
05/30/09
Name: Julianne
From: Bethesda MD
Name of Delivering Florist : America's
Beautiful Florist, Rockville MD
TELEFLORA ORDER #800-83-40. My
aunt in NJ ordered birthday flowers for a Saturday delivery (5/30). They were
delivered on Friday afternoon (5/29) and what we received was a bunch of limp
purple daisies w/two brown-edged roses (well past bloom) in a clear glass small
gold fish bowl (no ribbon). The card also had several typos. It was a pathetic
sight. We called America's Beautiful Florist twice (Missy on Friday and Stacy
on Saturday) and they promised new (fresh) flowers would be delivered this
afternoon. No new flowers and they're now closed for the day (3:00). We
alerted my aunt and she was very upset; it was not the arrangement she ordered
via Teleflora (polka dot and posies) and it was definitely not/not $50 worth of
flowers. More like a $10 arrangement from a supermarket. My aunt immediately
contacted Teleflora and new flowers are expected to be delivered (as ordered) on
Monday. Shame on America's Beautiful Florist! Teleflora should discontinue
their business relationship so Teleflora's brand is not tarnished by these
fraudsters. I've used Teleflora numerous times (via USAA's website) w/no
problem.
-----------------------
05/25/09
Name: Kristen
From: Cleveland, Ohio
This is a horrible service. I ordered flowers to be delivered
to Sarasoda FL for mothers day. Later, I found out they were never delivered. I
called and asked why, they apologized and said they were not sure why? I told
them to make sure they are delivered the next day and if no one answers the door
to leave them on the porch. It was an upscale gated community so there should no
problem leaving flowers there.
The next day comes and still no flowers.
I am now furious. I am offered 20% off and no that is really not good enough. I
then ask to speak to a supervisor who givs me 50% off ...fine! It is already
Friday and they were supposed to be there Monday. At least one person was home
all week to answer the door. They said there was never a knock at the door. My
mom had one phone call on Thursday letting them know there were flowers on the
porch. She promptly went outside, and no flowere!
I will NEVER use this
service again. I have called twice to get my money back ...it is almost 1 month
later and I still have not been credited the $65.00 back to my account. I was
told it takes 2-3 days.
I love how they "guarantee" your flower delivery
over and over and nothing. They do not know how to handle a business. If you
mess up, you give the full flower arrangement and a 100% refund. If that was the
case, I would come back. It is one month later and I am out 65 bucks and never
got ANY flowers!
---------------------------
05/20/09
Name: Jennifer
Email: chicdiva11@yahoo.com
From: Independence, KY
I
recently ordered the "Strikingly Chic" arrangement from Teleflora for a friend
who had major surgery in a Seattle Hospital. The arrangement is described, on
the site, as "An eye-catching display of blossoms in sizzling hues of hot pink,
fiery orange and sunshine yellow is arranged in a tall glass vase that's
decorated with a pink bow."
I placed the order at 2pm, eastern time,
which is 11am, Pacific. Teleflora is very specific that same day deliveries must
be placed before 2pm in the time zone to which they will be delivered. So I am
three hours before the deadline. I got a call that evening that they had a
florist who said she could do the job, but could not deliver that day. I was
miffed, but accepted a 20% refund and a promise that the flowers would be
delivered the following morning.
When the arrangement arrived the
following EVENING, my friend's husband sent me a picture mail to thank me. I was
appalled. Not only did it looks NOTHING like what I had ordered, it looked cheap
and poorly arranged. There was no orange or red, very little pink, and lots of
blue - which is not in the "Strikingly Chic" arrangement at ALL. It was not in a
tall vase, let alone the one I wanted, but was in a small clear glass cube vase.
It literally looked as though the florist had grabbed up all the scrap flowers
from the floor, in every kind and color except the ones I ordered, and crammed
them into a cheap vase.
Oddly, a friend of ours in Chicago ordered for
our same friend and had the IDENTICAL experience. We made our angry phone calls
to teleflora within minutes of each other.
The person on the phone
seemed neither surprised or interested. NO apology was issued. HE asked what I
wanted them to do to fix this, and I said I wanted the EXACT arrangement I had
ordered delivered tomorrow morning.
This saga is not over - this last
call was tonight. I am not holding my breath.
--------------------
05/12/09
Name: Sylvr
From: Costa Mesa
Ordered flowers for moms day online. No indication there would be a delay
due to the fact I was ordering on Friday, like all the other sites. My order was
processed. Saturday at around 3:30 pm I get an email saying the flowers were not
delivered and would be delivered the next possible day, Monday.
I voiced
my concern that the reason I wasn't told this during the ordering process was to
not lose my sale to another floral service, but to go ahead an deliver. I stated
i would not be using their service again. They sent me a coupon for my next
purchase, which I informed them would not be happening and go ahead an apply to
coupon to the current order.
Fast forward, now Tuesday after 4, get an
email today that my flowers could not be delivered and for me to pick a date for
them to arrive!! I was shocked that they STILL had not delivered and told them
to get lost and give me my money back. Waiting to see what happens.
------------------------
05/12/09
Name: Joni
From: PA- Chesterbrook & Linfield
Name of Delivering
Florist : Amaranth Florist
My husband placed an order for a
planter for Mother's Day (My 3rd one- we adopted 2 orphans 3 yrs ago) on line
with TelaFlora.com and the order was routed to Amaranth in Narberth, PA. It was
requested to be delivered before 4PM on Friday, as a surprise to me. My husband
called Telaflora at 5:00 pm on Friday, after he had to ruin the surprise and ask
me if I received any deliveries at my office. They insisted it was still "Out
for delivery" according to their computer system. 6:00pm- no planter- (I waited
at my office until then) So, he called AGAIN; they promised to deliver on
Saturday. 2:00pm - No planter; 6:00pm- no planter. So, this time I CALLED
Telaflora, and asked for a Supervisor. "Holly" told me, after calling Amaranth,
that the order was handwritten "Refused" on the order slip, BUT NO-ONE FROM THE
FLOWER SHOP EVER BOTHERED TO ENTER IT INTO THEIR COMPUTER SYSTEM, SO THEY COULD
REROUTE THE ORDER. So, I never got my planter; by 6:30pm Saturday, it was too
late. They really put a damper on my Mother's Day. I work at a large company,
and I will tell my co-workers every chance I get not to order flowers from
Amaranth Florist OR Teleflora. I asked for a refund on my husband's credit card
from Telaflora, but of course, I am sure that will take a few days to process.
------------------------------
05/12/09
Name: Heidi
From: California
Sent my Mother-in-law in Virgina flowers for mothers day. They were to
arrive on Saturday. We found out on Sunday when we called that they had never
been delivered. I called Teleflora to see what happened. The women on the phone
said there was a not on the order that they had trouble finding a florist
(what?)and that maybe they would be delivered on Monday. No call, no email, not
even a I'm sorry from the women on the phone. I cancelled the order and told her
what a terrible experience this has been, thanks for messing up my Mother in
Laws flowers! Then I went to my Twitter account and tweeted about it.
--------------------------
05/12/09
Name:Pieter
Email: phakkerman@gmail.com
From: OH, USA
Name of Delivering Florist : NC
Flowers
ordered on April 7, 2009 at 4:48 p.m.
Price ordered Total: $69.20
Flowers would be delivered on Friday 4/10/2009 before Easter weekend.
Friday 4/10/2009, after flying for several hours from another state I
arrived at the delivery address where I was staying the whole Easter weekend
Checked if flowers were delivered but no flowers - nothing.
Called
customer service Friday evening at 10:30pm and they apologized but Teleflora
promised me to refund me 100% of my money and
Deliver an arrangement on
Saturday 4/11/09 for free. So I thought that was nice and thanked them.
I
was staying there the whole weekend so Saturday morning past and still No flower
delivery again, so not knowing the delivery time of the local flower shop
I
thought they would deliver the arrangement probably in the afternoon.
This
did not happen and I was getting a bit frustrated because I had put in my order
days ahead to avoid this.
At 4pm on Saturday afternoon I called customer
service again,
They apologized again and told me they could not arrange a
delivery for Saturday 4/11/09.
On the phone they explained to me they had
sent an email to my email account letting me know they could not arrange a
delivery.
Still On the phone I checked my email and there it was (sent at
1:30 pm), so I asked them why they could not have called me because they had my
phone number
And this was the second day that no flowers were
delivered.
The excuse in the email was the local store ran out of Tulips.
Easter weekend and no tulips.
So I asked if they could arrange a delivery
before the local store closed.
They told me they could not and asked me to
change the arrangement and the earliest delivery would be on Monday 4/13/09
So I changed it to an arrangement that the local flower shop would have and
asked to have it delivered to my girl friends work address.
No problem they
would be delivered at her work address on Monday at 2 pm. I could count on
it.
Easter weekend had past and no flowers but I still had hope it would be
delivered on Monday at 2pm
4/13/09 Monday after 2pm I checked if they had
been delivered but no delivery at girl friends work address.
Checked my email
but no email or call from Teleflora
Called customer service and of course
something happened preventing this delivery again, so I cancelled order and just
wanted my money back, due to
Poor service and follow up and that Teleflora
was not able to get flowers delivered on 3 occasions.
I told Teleflora they
just had lost me as an customer.
--------------------------
05/12/09
Name: NeverUsingTelefloraAgain
Email:
Name of Delivering Florist : Pocono
Floral Company
My first and last experience with Teleflora was
horrendous. I ordered flowers as a SURPRISE for my Mom on 5/6. On 5/7 my
credit card was charged in full. On 5/8, the intended delivery date, the
flowers were never delivered to my Mother's office. No one called me to let me
know this...I was surprised my Mother hadn't called to thank me, and then found
out she had never received them. Spoke to a woman named Rich (?) @ 9:30pm who
said she'd put them on priority for the next day. They would now have to be sent
to my mother's home and they were no longer a surprise. On 5/9 I spoke to
Nicole @ 12:30pm and Jennifer @ 3:30pm, both who said they would try to contact
the florist and find out why the flowers had not been delivered and then call me
back to fill me on. NO ONE CALLED ME BACK. I then called your company @
5:05pm, after my father called me at work upset because my Mom was now CRYING
because she never got the flowers from her only child who lives hours away.
This infuriated me. My gift of flowers was supposed to be a surprise and bring
joy to my Mom on mother's day, but instead this crushed her. After I had to
explain the situation AGAIN to Brooke @ 5:05pm, and asked to speak to a manager
(who wasn't available b/c he was dealing with another customer...what a
surprise) I was finally put in touch with Ashley Laxton from opperations and
support. Why was she the only person able to contact the florist? Why was she
the only person who said she'd call me back and actually did? Why was the
bouquet not delivered to my Mother until 6:45pm on Saturday? This has been the
worst in communication and execution (or lack there of) from any company I've
ever experienced. You better believe everyone I know now knows of this story,
and that I will continue to tell people to steer clear of Teleflora.
----------------
04/08/09
Ellen
From: Florida
Name of Delivering Florist : in Garner, NC
I ordered flowers to be delivered to my brother on his birthday. Didn't hear
anything from him about them until a week later when he said that a bouquet of
dead flowers had suddenly shown up on his porch.
He called the local
florist who was abusive and told him their driver had delivered the flowers on
the right date (although to whom they delivered them is the big question). I
contacted Teleflora who gave me a scripted answer and offered a 20% refund. I
said that wasn't acceptable but asked if the refund could be applied to a
do-over, this time with live flowers. Response was that they had a "strict
48-hour policy" and couldn't consider a do-over, but upped their refund offer to
50%. They didn't care where the flowers were for a week or that I was very
disappointed. No refund has been credited to my PayPal account and I've written
to the President of the company, who presumably doesn't care.
I have a
strict policy of never doing business with companies that shaft the
customer.
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04/01/09
Name: Dan
From: Pikesville
Name of Delivering Florist : N/A
In the past I've always for all my floral baltimore flowers needs, but I recently came across an
online coupon presented by Teleflora.com and decided to use it. Boy
was that a mistake!! I think I'll stay with my original florist from
now on.