Name: Helen
From: Alexandria, VA
Name of Delivering Florist : Teleflora.com wouldn't tell me the name of the florist

I ordered two arrangements for my mother-in-law, who I am very fond of; a bouquet in a vase for her birthday (two days before Thanksgiving) and a Thanksgiving centerpiece. I paid $150 for the birthday bouquet and it was beautiful - had cymbidium orchids, roses, hydrangeas - just lovely. The "Autumn Lights" centerpiece was another story - for $85 it was a complete rip-off. It was skimpy - my husband and I were so embarrassed. I emailed Teleflora.com and was offered a 20% refund. I accepted by email and wanted to know the florist so I could never use them again. Got a generic response but no florist information. Came home from work yesterday to get a message from teleflora asking me to call them. Called them this morning - got a very neutral sounding woman - again accepted the 20% refund like a FOOL. She wouldn't tell me the name of the florist - she said that in the future I could call or email teleflora to make sure that the same florist wouldn't redeliver. I told her I don't have that much time when I could use ftd.com or 1-800 flowers; now I was irritated. In retrospect I should have demanded a refund but this is a lesson learned. Can't trust teleflora.com.