Newer Wesley Berry Flowers Complaints Are Being Posted In The 
Wesley Berry Flowers Complaint Book

Archive: Wesley Berry Flowers Real Customer Experiences 

05/31/12
Name : 
Email : 
Order Number : 
My Complaint : Brenda Stroud
8:40 PM (1 minute ago)
to wberry, bcc: me, bcc: Sharon
Hello - my name is Brenda Stroud & I have used your service many times; and last March I ordered flowers for a friend in Fanny Bay BC, there was such a mess and the flowers were never delivered, I was given a $40.00 voucher for the lack of service and communication - I was not notified that the flowers were not delivered Ever!! ( those were for a 60th birthday) I thought this was a civilized compromise for my trouble and embarrassment -
anyhow - your company gave me a voucher
I tried to use it today for my sister's birthday in Quebec
the voucher is totally useless and I feel it was just lip service to "make me happy"
it seems to be the same discount you give every other customer who happens upon your website.
I telephoned and talked with Cheryl, Kyle and finally with Mike who told me "Sorry for your luck"
Mike also said he was as 'high up' as I could talk with and again 'sorry for your luck"
I am appalled with your customer service and I really feel that if I were ever to use your service or promote your service I truly need
a new incentive - I am SO cross - I am going away tomorrow and wanted to send my sister flowers for her 65th - AGAIN you have left me wanting!!!!
PLEASE check all, and every, phone conversation I have ever had with you since March.
Most Sincerely


05/30/12
Name : Victoria whelchel
Email : Victoriawhelchel@yahoo.com
Order Number : 01369280. 01369184
My Complaint : I did not receive a conformation for the first order so I ordered again, both showed up and were beautiful but I did spend double. Now my friend is in the assisted care after another surgery I want want to use both 30.00 rebates today can you help me? Numbers are 15305 and i didn't get one for the second order. My phone. Number is 805 395 0881. Please call and let's see if we can work this out,it's very important.


05/30/12
Name : Dawn Smith
Email : dawn_smith1@hotmail.com
Order Number : 
My Complaint : This company should take a look at all the complaints filed out there, its really easy to find them. I too am lodging my complaint, bad service, no flowers delivered yet and three days in. Flowers are an "in the moment" kind of thing, not three days later...Not ordering from them again.  


05/30/12
Name : Pam Sloan
Email : pamsloan40@yahoo.com
Order Number : 1212 ?? not sure. under 802-201-2542
My Complaint : I ordered Birthday flowers for my daughter and was to be delivered at her job by 3pm on 5/15...of course nothing delivered. Wesley told me they were sorry and will put it as ASAP for the next day...nothing came again !! I called them and cancelled order was told my account will be credited 5-7 days. They only gave me bk $38 but took out $64 ?? They say its for processing !! I didnt get ANYTHING yet it cost me about $30 for NOTHING !!! Are you kidding me ! Ive told everyone I kn ow to never order from them.


05/29/12
Name : Janice Paskey
Email : jmpaskey@telus.net
Order Number : 
My Complaint : Dead flowers were delivered to my mother for mother's day. Wesley Berry says it will give us a $40 credit for more flowers, but the delivery service is unable to deliver to an apt. building. The customer service manager told me it was my fault. 


05/22/12
Name : Glenn Rebsch
Email : grebsch@clear.net
Order Number : 01435749
My Complaint : Failed to deliver flowers to my wife on our anniversary. What a letdown most disappointing. Never use this company again. No responses bsck from company, 


05/22/12
Name : Michael
Email : mgross6861@gmail.com
Order Number : Order #01424357
My Complaint : Placed an order through the website. Got a confirmation email, the next morning,, showing 2 charges of different amounts. Contacted their customer relations to cancel order and refund the 2 charges. Got a phone call to confirm the cancellation,,, checked my bank account,,, was charged a third time instead of a refund. Contacted customer relations AGAIN. They emailed me that the order was canceled. Finally got one of the three charges refunded. Still owed the remaining 2 refunds, contacted their customer relations and they told me that it was "good on their end, to check with my bank", I asked for a time/date confirmation of the other 2 refunds,,,, no response. Have been emailing them daily,,, no response. STILL owe me $103.20 for a $51.60 order!!! I'll continue to email them daily!!! 


05/22/12
Name : L. George
Email : Lgeorge@wowway.com
Order Number : not listed 
My Complaint : on 4/44/12 our credit card was charged twice for one delivery of flowers. For $77.46 and for $53.12. The delivery guy brought flowers to our house, I read the enclosure and it was not mine, so I told him. He took the entire arrangement back and the card and said he must have delivered my flowers to wrong person. He came back later with flowers. My husband got home (he had ordered the flowers on line to surprise me) and said that it was not the arrangement he ordered. He called and was told we could only get a store credit. But we were charged $130.58 for a tiny vase of flowers and they were wrong-twice! We should at least have one of the charges removed from the cc statement! IF not resolved, I will dispute cc charges and submit to BBB. Thank you, L. George


05/20/12
Name : Kathy
Email : 
Order Number : 
My Complaint : Reading these complaints I see there are many similar unsatisfied experiences. I also ordered flowers for mother‚s day, I was quoted a much lower price during the ordering process, a promotion of 19.00 "florist choice" After clicking the order button I was charged aprox $62.52. The quote was aprox $40. I sent an email stating I wanted to cancel, I was told I would be charged a 30% fee plus processing fees. I did not cancel my order, I was sent a $40 credit. I was also told I would receive a $30 rebate with my order confirmation. Never received the $30 rebate. I will never order from this company again so the credit and rebate are useless to me.


05/20/12
Name : Pamela Peterman
Email : londonflorist@sbcglobal.net
Order Number : 
My Complaint : Customers report you have told them n the phone you are London Florist in London, Ohio 43140
This is not acceptable and is being dealt with through FTD Teleflora and the legal system


05/18/12
Name : Jen
Email : 
Order Number : 
My Complaint : I ordered flowers for my mom. The occasion was her first mother's day away from her children and the flowers I paid for were not delivered. When I called to report the incident to the company, they assured me she would receive her flowers by 2 PM the day AFTER mother's day. When the flowers did not show up by 2 PM, I called again and they did nothing but send me a $40.00 credit, which is less than the cost of the flowers I paid for. You cannot purchase anything for less than $80.00 (after the charges)and the disappointment cannot be fixed. 


05/18/12
Name : GISELA
Email : GIGI4LOW@AOL.COM
Order Number : NO OREDR NUMBER JUST CONFIRMATION #
My Complaint : I WANT MY MONEY BACK. I AM VERY DISATISFIED WITH YOUR SERVICE. MY NUMBER IS (203) 503 1986.)


05/18/12


05/18/12
Name : Rich Mathews
Email : richmath@rochester.rr.com
Order Number : Order Process Confirmation 01425875
My Complaint : Here is the e-mail I sent to 800Wesleys.com on 5/15/2012 after my wife told me the flowers never came:
Customer Service,
This flower order should have been delivered today to the address noted. It was extremely important that it be delivered today!
If it was delivered, I apologize for this e-mail since the recipient did not receive the flowers I can only assume they never were delivered.
Cancel this order if it was not delivered on 5/15/2012. If it was not delivered, I will refuse payment for the order since it did not get delivered at the agreed and „CONFIRMED‰ time. This was a 25th wedding anniversary delivery and extremely important that it be delivered as confirmed.
If flowers weren‚t delivered, I will enter a dispute for the charges with American Express to refuse payment. This is not what I expected from your company and I am very dissatisfied about this situation.
Again, if the flowers were delivered and the school somehow forgot to deliver them to my wife, I apologize but, that is highly unlikely.
If you wish to contact me, my daytime number is 585-4##-####.


05/14/12
Name : Sarah Carroll
Email : the.carrolls@hotmail.com
Order Number : 01379351
My Complaint : I ordered a bouquet through flowers-nationwide on 4/16 to be delivered on the morning of 4/28 (note this is over a week from order date & delivery date). On the night of 4/28 I receive an e-mail (not a phone call) stating that the delivery couldn't be made... I sent an email expressing how dissapointed I was, and on 4/29 I received an e-mail back offering a refund. I just received my refund. It was 1/3 of the amount I spent!! I went round and round with a manager who only offered my a store credit that could not be used towards "Service fees" which meant I would need to shell out another $20 to, POSSIBLY, have flowers sent.  


05/13/12
Name : Joshua Kerns
Email : joshuakerns@gmail.com
Order Number : 99941 
My Complaint : I ordered flowers from a company called Flower Delivery Express. http://www.flowerdeliveryexpress.com. It was supposed to be for mothers day. The flowers did not arrive today as promised. I got a bunch of emails saying that the order was going to be delayed the day before mothers day and the flowers did not get delivered. please beware of this company. they are thieves


05/13/12
Name : Donna
Email : ladonna.groven@dla.mil
Order Number : 01406632
My Complaint : Flowers were ordered to be delivered on 05/11/12 for Mother's Day and were not received as of today and it is Mother's Day. I called to get service and received a recording to use the on-line service. After reading all these negative complaints, I feel disappointed in myself for not reading them before ordering. It pays to be read and write reviews. Not a good experience.


05/13/12
Name : Kristin H
Email : kristin@callahanms.com
Order Number : #88533
My Complaint : I ordered flowers for my mother recovering from major surgery on Wed. 5/9/12 The flowers were to be delivered on WEDNESDAY at the hospital. They were not. She was to be transferred to rehab on Thursday and I asked Wesley Berry to send them to the rehab center on THURSDAY. They were not. Since she had not yet received the flowers, on Friday morning I called and asked them to hold the order for a day so my mother could get transitioned into the rehab center. Early Saturday morning (5/12/12) I called and was PROMISED delivery 5/12/12 at the rehab center by Kelly. As of now there are NO FLOWERS (5/13/12).
Since the flowers were to be delivered Saturday, I asked them to put a Mother‚s Day card on the flowers as well. No flowers came. What is going on? Does getting flowers within a few days have to be this difficult?
THIS IS THE ISSUE:
1.If the flowers had been delivered as scheduled WEDNESDAY, MAY 9TH, we would not be having this conversation. They weren‚t delivered.
2.If they had been delivered as requested on THURSDAY, May 10th, there would be no problem.
3.Yes, she has been transferred to a different facility, but if the flowers arrived when they were supposed to, there would be no problem.  
4.I was promised delivery Saturday, May 12th (I called before 11 am) and there are still no flowers for her.
Now there is a problem. I expect someone to get a big bouquet of gorgeous flowers to her ASAP with balloons and candy and a gushing note to her about how much she is loved.
I am on pins and needles about whether she is going to survive this surgery (she now has complications and may need to be readmitted to hospital) and don‚t need this aggravation. She is old and frail and I was just trying to get her some beautiful flowers to cheer her up and this has become a time consuming nightmare for me.
This is ridiculous. Help me out here. It can‚t be this hard to get someone flowers.


05/10/12
Name : Courtney
Email : courtneyleldridge@gmail.com
Order Number : 01392738
My Complaint : I cancelled my order when it was not delivered on time and was still charged a "service and handling" fee of $25! The company did not "handle" my arrangement or provide the "service" requested, and yet they took $25 from me - for NOTHING! Horrible experience!


05/06/12
Name : Keren
Email : keren_n@hotmail.com
Order Number : 01316359
My Complaint : Order wasn't delivered on the date I requested so I cancelled the order. They refunded $39.98 of the $62.65 order. When I called about the remaining $22.67 they said that their fine print states that service fees are not refundable. When I mentioned that in fact no service was provided, they did offer a voucher for future purchases. My question is why would I go back to them? She said that's all she could do. When I was transferred to a manager, I was kept on hold for a long time. SO I hung up and called my credit card company to settle the dispute. I got the cc company after them and my $22.67 back (their "service fee" is more than 1/2 of the cost of the product!) 


05/03/12
Name : David Spodeck
Email : dspodeck@globalmotors.us
Order Number : 32456
My Complaint : I am pasting a complete correspondence I had with them yesterday. Hope this allows this many characters:
What was wrong with the order. Tell me. I would like to know.
Thank you,
WESLEY BERRY FLOWERS 
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto:dspodeck@globalmotors.us] 
Sent: Wednesday, May 02, 2012 9:09 AM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
Hold off on doing anything until I tell you. I will find out this information myself. 
Can't believe you just told me nothing was wrong with this order. That blows my mind. Consider me speechless.
From: WBF We Care - Wesley Berry Flowers [mailto:customerservice@800wesleys.com] 
Sent: Wednesday, May 02, 2012 7:59 AM
To: David Spodeck
Subject: RE: Questions
I am not able to do that either. Nothing was wrong with the order. If you cancel it there is a cancellation fee. If you want it delivered I would be happy to do so. Those are the options.
Thank you,
WESLEY BERRY FLOWERS 
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto:dspodeck@globalmotors.us] 
Sent: Wednesday, May 02, 2012 8:17 AM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
OK. Well at least give me the number to his secretary and/or corporate office line where I can get to the right person to get in touch with him. Thanks.
From: WBF We Care - Wesley Berry Flowers [mailto:customerservice@800wesleys.com] 
Sent: Wednesday, May 02, 2012 7:03 AM
To: David Spodeck
Subject: RE: Questions
The prices on the website change on a daily basis. The amount for the item is 61.95 ˆ 40.00 = 21.95. 18.99+ 4.86 (service and handling charges) gives you the total of 45.80. When I told you the price last time I was mistaken. Also I am not able to give the owners personal email out.
Thank you,
WESLEY BERRY FLOWERS 
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto:dspodeck@globalmotors.us] 
Sent: Tuesday, May 01, 2012 8:14 PM
To: WBF We Care - Wesley Berry Flowers; brad@globalmotors.us; lmeli@globalmotors.us
Cc: alan@globalmotors.us
Subject: RE: Questions
You didn‚t give me his contact information. I need his email address in order to send him this. 
Also, it will be sent to the BBB, along with my complaint and the pictures that prove your website made mistakes today. I see that you have had plenty of complaints. Also, please note that my account has been charged $45.80. You came back to me with the final charge being $43.40. So there is another mistake. Check your website right now. The flowers are listed at $41.95, thus I am still being overcharged in the first place.
My order receipt:
$61.95 + $18.99 + $4.86 = $85.80
Less $40.00 coupon
= $45.80
I have no idea where the $43.40 price came from. Someone will have to explain that one to me but I appreciate the discount.  
From: WBF We Care - Wesley Berry Flowers [mailto:customerservice@800wesleys.com] 
Sent: Tuesday, May 01, 2012 5:24 PM
To: David Spodeck
Subject: RE: Questions
No problem, have a great day.
Thank you,
WESLEY BERRY FLOWERS 
Mike Osment
Mike Osment
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto:dspodeck@globalmotors.us] 
Sent: Tuesday, May 01, 2012 6:22 PM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
OK. Thank you.
From: WBF We Care - Wesley Berry Flowers [mailto:customerservice@800wesleys.com] 
Sent: Tuesday, May 01, 2012 4:56 PM
To: David Spodeck
Subject: RE: Questions
The president of the company is Wesley Berry. 
Thank you,
WESLEY BERRY FLOWERS 
Annie Werthman
Annie Werthman
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto:dspodeck@globalmotors.us] 
Sent: Tuesday, May 01, 2012 5:45 PM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
Are you kidding me?
Please give me the contact information for your manager, his manager or the president of the company. Thanks.
From: WBF We Care - Wesley Berry Flowers [mailto:customerservice@800wesleys.com] 
Sent: Tuesday, May 01, 2012 3:06 PM
To: dspodeck@globalmotors.us
Subject: RE: Questions
What is the mistake on our part?
Thank you,
WESLEY BERRY FLOWERS 
Annie Werthman
Annie Werthman
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: dspodeck@globalmotors.us [mailto:dspodeck@globalmotors.us] 
Sent: Tuesday, May 01, 2012 3:52 PM
To: WBF We Care - Wesley Berry Flowers
Subject: Re: Questions
Please tell me the name of your supervisor so I can call him. I just sent you proof of a mistake on your part and you won't refund my money in full?
Sent from my Verizon Wireless BlackBerry
________________________________________
From: WBF We Care - Wesley Berry Flowers <customerservice@800wesleys.com> 
Date: Tue, 1 May 2012 15:45:26 -0400
To: dspodeck@globalmotors.us<dspodeck@globalmotors.us>
Subject: RE: Questions
I can cancel this order although I would like to let you know of the refund policy. All service fees and handling charges are non refundable. Also on orders that are cancelled before the requested delivery date or on orders placed accidentally they are subject to a 30 % cancellation fee. So on this order I will be refunding 15.37.
Thank you,
WESLEY BERRY FLOWERS 
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: dspodeck@globalmotors.us [mailto:dspodeck@globalmotors.us] 
Sent: Tuesday, May 01, 2012 3:43 PM
To: WBF We Care - Wesley Berry Flowers
Subject: Re: Questions
Well then please cancel my order. Thanks.
Sent from my Verizon Wireless BlackBerry
________________________________________
From: WBF We Care - Wesley Berry Flowers <customerservice@800wesleys.com> 
Date: Tue, 1 May 2012 15:08:04 -0400
To: David Spodeck<dspodeck@globalmotors.us>
Subject: RE: Questions
43.40 is the final charge. I am sorry for the confusion.
Thank you,
WESLEY BERRY FLOWERS 
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto:dspodeck@globalmotors.us] 
Sent: Tuesday, May 01, 2012 1:57 PM
To: WBF We Care - Wesley Berry Flowers
Cc: dspodeck@globalmotors.us; alan@globalmotors.us; dspodeck@comcast.net
Subject: Questions
In the span of 30 minutes the price on my order changed 3 times. Order number: 01397041
At first I ordered this for $21.95, the standard. I wanted to spend as close to my coupon as possible and I was aware of the service charge beforehand. When I went to the checkout page and filled in everything, the order had changed to premium. I went back and started all over again, chose the standard, filled everything out and the same thing happened. That is when I first called. She explained to me that the charge was $45.80 and that it takes time to post the coupon (or something along those lines.) 
I then checked my bank account to make sure I was indeed charged the $5.80 after my coupon was used. I was charged $45.80 and called a second time. She looked it over and said I should have been charged $43-something. 
While on the phone with her, I went back to the home page, chose Mother‚s Day and looked up the same item. It then read $61.95. I then returned to my account, where it did say $45.80 while on the phone with her. I closed the browser and went to your site again, while on the phone with her, and the price had changed again. This time it was $41.95.
This makes no sense to me, but I am glad I used my Screen Capture to get this confirmed. If I had known any of this was going to happen, I would have captured a picture of the very first time I ordered. 
See attached.
I did not have the time today to mess with more than just placing the order. I was going to take 5 minutes to get this done. Needless to say, this is very frustrating.
$45.80 charged on my bank card
$43.80 is what the operator (second one) told me I should have been charged. 


05/01/12
Name : Sue Spriggs
Email : sspriggs1@sbcglobal.net
Order Number : 01394044
My Complaint : I ordered online from a picture and discription of a plant. A 33 1/2 inch crotin plant for a price of $99.24. What was sent was maybe 24 inches tall and maybe a $40 plant.I expected to get exactly what that picture showed me. Customer service has not been helpful I wanted a credit on my credit card,they did deliver a plant but not what i was shown.They would not do this.

04/30/12
Name : Dapo Adedeji
Email : dapo_adedeji@yahoo.com
Order Number : 01378495
My Complaint : I ordered flowers for delivery on 4/16. The flowers were not delivered and I canceled that same day. However, I did not get a full refund because of so called "handling fees."  
I understand that you might have certain company policies that you have to comply with, but it is bad business practice to completely fail to perform and then try to charge a service or handling fee. What I expect from you is a full refund and then a coupon or some other form of credit for your failure to perform.
I have instructed by credit card company to contact you, but I still wanted to let you know that your practice is borderline fraudulent.


04/29/12
Name : sue spriggs
Email : sspriggs1@sbcglobal.net
Order Number : 01394044
My Complaint : i ordered from the picture i saw online,a plant that was 32 inches tall, a crotin, it looked like a big beautiful plant and for $100 it should have been a big beautifull plant. That is not what I got,the plant might have been 24 inches it was embarrassing to walk into that funeral home and see what you sent out.If you cannot send out what you show online then you should call and say you cannot.I expect either a refund or another plant to be sent to the funeral home in the morning .


04/29/12
Name : Gail Edwards
Email : tabaee333@gmail.com
Order Number : 01372740
My Complaint : This is in reference to Order 01372740 for a flower delivery to Gail Edwards @ Mother Frances Hospital in Tyler, TX. The sender's name is Ghobadimanesh.
Just wanted to let you know that Gail did not receive the flowers. Your confirmation email to the Ghobadimanesh family stated that they were delivered to her, but they were not. She was in the hospital at the time they were supposed to be delivered, but they never made it to her.  

I am sure that you want to know this because you pride yourselves in customer service.  

If you could just resolve this by giving the Ghobadimanesh' a credit for this purchase, I'd appreciate it. Gail is out of the hospital now and recuperating.  

She loves flowers, and would have loved to have received them. They most assuredly cheer a person up when you are ill. But I would rather the Ghobadimanesh' get a credit for this error.  

P.S. After sending this email to Wesley Berry 2 weeks ago, I received NO response from them.  


04/29/12
Name : Michelle Houston
Email : mhouston128@aol.com
Order Number : 1391183
My Complaint : Ordered flowers on the morning of 4-26-12 for a coworker who lost her mother for same day delivery. The flowers were delivered on 4-27-12 at approximately 3:10 p.m. To make matters worse, the recipient's card had not only my specific message but included an apology from Wesley Flowers. And the incompetent sending florist typed the message because it was on the "ticket." The apology should have been directed to me. I paid for same day delivery and demand a refund.


04/29/12
Name : John
Email : johnfromavl@yahoo.com
Order Number : 
My Complaint : I ordered flowers for my wife expecting them to be delivered in 2 business days. Well, it's been a week now and the best the service rep can do is refund me the flower(s) price, not the service and handling fee of $24.00. Good news, they will give me a store credit of $30. Now, if they couldn't deliver the first time, what good is the store credit? Duh!!!!! 


04/27/12
Name : Linda Stabler
Email : lindastabler@comcast.net
Order Number : 26537
My Complaint : I have a horrible experience with Wesley Berrys flowers. I ordered a $140.00 bouquet for my best friends grandmothers funeral. I paid extra to have them delivered to the viewing. The flowers were not delivered. I called the monday after the funeral and they didn't know why my flowers were not delivered, which was very embarrassing. They wanted to send the flowers to my best friends mother and I said no, she would not have appreciated it at all. I told them it was too little too late and I wanted my money returned. They told me it would be. I waited and waited and no money was returned. I called a week later and they did not know what happened (this seems to be a trend with these people) and they promised me now the money would be returned. I waited and waited no money was returned, I called again and again and was promised every time tomorrow the money will be in your account. Each timw I asked to talk to a manager, owner and was told he was too busy to talk to me. I
am going to the better business bureau and my bank tomorrow to see what I can do about a company that takes my money and does not perform the service they were paid for and then does not return my money. Your customer servbice stinks! I have been treated incredibly shabby and disgraceful. I have no idea how anyone would ever deal with this kind of service ever!. Linda Stabler


04/27/12
Name : Ann
Email : 
Order Number : 
My Complaint : Ordered flowers to be delivered on 1/23/12. Received email stating they would be delivered on 1/14/12 instead. Never shipped or received as of 1/26/12. Cancelled order, but was told I had to pay a "restocking" fee, which ended up being approx. 50% of the original charge. Filed a grievance with my credit card company and received full amount back. This is the second time I have had an issue with Wesley Berry Flowers. First time order was pathetic in quality. They sent a second order, but the 2 combined didn't make a pretty bouquet. Be wary of this company and their lack of professionalism.


04/27/12
Name : Kelly
Email : kelly.cato@hotmail.com
Order Number : 01388782
My Complaint : I understand I am responsible for the service charge but don't feel I'm responsible for it when my order was never delivered. It took 2 emails earlier this afternoon to find out my order would be delayed for a 2nd time. I had my order in on time to be delivered yesterday (for same day delivery) and the rep told me they didn't get to it on time so that's why it was originally delayed. I don't feel I should pay the service charge for something that was out of my control. I got my order placed 2 hours before the 5pm EST cutoff time. I work in customer service and know it is possible to have a unsatisfied customer reimbursed for an order that didn't even get processed. WHY ARE YOU CHARGING CUSTOMERS FOR THEIR ORDERS THAT YOU CANNOT DELIVER TO BEGIN WITH?? My order, if delivered tomorrow, would arrive on the 3rd day after expected which is not satisfactory! I was told I would get an in store credit but that is useless, they should keep it because I'm never using this
company again. I've already spread the word not to use this company and if they were associated with the BBB I would let them know about this service or were a reputable company you'd allow comments to be posted online but that wasn't an option so I did the next best thing and asked for a manager... None were available over the phone so I sent an email and got this reply: 
"I do see that we have processed you for a product refund. Unfortunately, any service charges, handling charges, delivery charges or shipping costs are not refundable.
Thank you,
WESLEY BERRY FLOWERS 
Sean Powell
Customer Relations"
THIS IS THE WORST CUSTOMER SERVICE I'VE EVER IN MY LIFE DEALT WITH AND I WILL NEVER USE THEM FOR MY FLOWER ORDERS IN THE FUTURE.


04/24/12
Name : Carmen
Email : ckk223@hotmail.com
Order Number : 2 orders
My Complaint : My daughter ordered flowers for me when in hosp. in Dec., they wilted within 3 days so they gave us a $75 credit.
Now, my daughter's bridal shower was last Saturday - with the credit I order what was supposed to be a pin on corsage - $52 worth - came as a wrist corsage and was falling apart before we even left the house. The one rose fell off and then the petals were all over the hall from what was left - absolutely horrible on her big day!! And now they want to give me another credit after I bring them what is left of the corsage - as I told them - I don't want another credit - why would I ever send their flowers to anyone??  
After 2 horrible experiences I just want the money back and be done with this company.


04/24/12
Name : Delores Lowe
Email : memee@va.metrocast.net
Order Number : 01371156
My Complaint : My order was suppose to be delivered 4/22/2012 As of today it has not but the cost has been put on my credit card all ready. I emailed them but no return answer as of yet


04/24/12
Name : Trish
Email : gramz@bellsouth.net
Order Number : 01379497
My Complaint : My husband sent a message on 4/20/2012 relating our experience with non-receipt of the flowers that we ordered from Wesley Berry. I spoke with our American Express card dispute department and I am going to make sure we do not pay this $76.40.
Mistakes happen and maybe flowers don't get delivered but why tell your client that they will "make it up" and send them the next day and then not deliver again! Incredibly poor service.  
As mu husband said - NEVER AGAIN - order locally


04/24/12
Name : sandra d wells
Email : your70sgirl@yahoo.com
Order Number : 01387394
My Complaint : I placed a flower delivery order with Flower Delivery Express online 4/23/12 for same day delivery. These flowers were for the Funeral of a close family member out of state and were very important since I could not be with the family or attend the funeral". Mt credit card was debited 4/23/12 and still shows as debited 4/24/12;. I found an Email from Wesley Berry Flowers (who handled the order) on 4/24/12 after the Funeral, stating my order was not processed since my credit card was declined". I contacted a representative who was robotic stating simply that my card was declined, the order was deleted and my card should be credited soon". She was totally unsympathetic that my condolences and thoughts to the family were not delivered|. When placing this order, my phone number was included "in case there is a problem" and instead of sending a email the company should have called me at this number:. I am sad at the loss of my relative and this just deepens the loss'. I will
never use this company again


04/23/12
Name : brianna
Email : briannaeckenrode@gmail.com
Order Number : 01382842
My Complaint : spent $100, flowers were never delivered, i was not notified they werent going to be delivered on the scheduled date, no call or anything. the surprise got ruined bc i had to ask the recipient if they received them. emailed them and found out they were delivering the next day and were going to upgrade the flowers. they were never upgraded, along with the stuffed animal never got delivered. emailed numerous times and still have not gotten any type of refund. horrible experience.


04/23/12
Name : Norman Turner
Email : w2nwt@arrl.net
Order Number : 01368872
My Complaint : I ordered flowers to be delivered on Easter to my wife. I was charged $53.00 for the flowers to be delivered. They never were. I asked for a refund. After a week, I received $20.99 as a refund. When I asked why the difference, they stated that they were keeping the "processing and handling " charges per their website which supposedly states that the processing and handling charges are not refundable. I explained to them that there were no processing and handling that was performed and I expected a refund. To no avail. 
This is not the first time I have been scammed by them. The problem is that they use several aliases to do business through,
Wesley Berry Flowers,
American Floral Delivery  
Flower Delivery Express  
Flowers-Nationwide. All of those end up from Wesley Berry Flowers.Intricate scam. I don't beleive they even have flowers to sell.  


04/20/12
Name : janice sharron
Email : janice@valstar.net
Order Number : 
My Complaint : I ordered flowers for my son,a week in advance,you ran my credit card and never sent my flowers then 2 weeks later you credit my card for half,telling me I cant get anymore money back,if I dont get any satisfaction, I am calling the better business bureau!how dare they keep all my money when they dropped the ball!


04/20/12
Name : G. Bruno
Email : clown38@optonline.net
Order Number : 01247708
My Complaint : I ordered a funeral spray for my deceased cousin, total cost of $ll6.50 on January 17, 2012.
When I arrived at the funeral parlor I was horrified to see it. There was a lot of greenery and about 10 flowers, not what was pictured on the web site. I wanted to hide from my family!!
I called them the next day and complained, they agreed to give me a $75.00 credit, but would not put it on my credit card (which was how I paid for it originally).
I was told that to get the credit I would have to put an order in on line.  
I tried that but since they never gave me instructions on how to complete the payment section and never sent me a credit no. that didn't work.
On March 25 I asked them to advise me how to fill out the payment section of the on line order.
Today is April 20, I'm still waiting for an answer and still no $75.00.


04/20/12
Name : John
Email : gramz@bellsouth.net
Order Number : 01379497
My Complaint : Here we go...I placed a order on 4/16/12 to be delivered on 4/18/12, something for my wife on our 20th. No delivery on the 18th and that's when the BS started. It's Friday, still no flowers and have called them 3 times only to be put on endless hold. Next call will be to American Express to dispute the charge. Never again Wesley Berry!!!


04/18/12
Name : mark titus 
Email : mtitus2310@aol.com
Order Number : 
My Complaint : I called 888-851-2881 after having problems with internet sure. i told the person who answered the phone that their web site was blocking or locking me. out of system. she said she would take my order. so i told her i wanted "always your bouquet" and "cotton candy" she processed my card credit twice one for each order. i question the price because it was allot more than what was being advertised on their web site. i was not happy with this because the web site didn't have any posted issues. was referred to manager who was rude and insulting so i cancelled order and was told i would need to pay a reshocking fee of 18.95 per item

04/18/12
Name : patty geer
Email : marcgeer@ymail.com
Order Number : 43099
My Complaint : Wesley Berry Flowers is a Terrible place to get flowers from, they do not guarantee the flowers, they do not send you what you ordered, they send you what they want, when you ask for a refund, they tell you a replacement is being sent, It Will Not Be what you ordered, you will get a dozen roses for $60.00,the total bill was $86.99 even when you tell them you DO NOT WANT ROSES for a new baby. DONT BOTHER ordering a Mylar Balloon, you WILL NOT get it, but they will charge you for it. RIP OFF PLACE to get flowers.


04/18/12
Name : Merle Glass
Email : ed357@roadrunner.com
Order Number : 514174
My Complaint : Still waiting on delivery. This was promised same day delivery.A charge for this is pending on my account,and flowers have not been delivered as promised.My expectations are on this transaction were very misleading. I'm very doubtful if the recipient will have a pleasant experience.  


04/17/12
Name : Darla Iceman
Email : diceman@zoomtown.com
Order Number : 1373563
My Complaint : flowers turn brown next day called did get a new one than told me would get 50.00 rebate was suppose to get 30.00 after confrimation of my order the first time and didnt so she said she would give me 80.00 rebate for my issues only recieved 30.00 rebate on next purchase called she said girl was new would only try to get another rebate for 50.00 would have to make two more purchases to use these it was suppose to be one 80.00 rebate after looking at the pics of the first arrangment sent not willing to purchase 2 more might have let them redeem themselves one time but not 2


04/17/12
Name : patty geer
Email : marcgeer@ymail.com
Order Number : 43099
My Complaint : I ordered a baby arrangement to be delivered to the hospital,that they did not receive, I had to call Wesley Berry and ask where it was,It was only then that I was told they couldn't find a florist in that area to make the arrangement,so im wondering if they would have done any thing at that point had i not called. After a long time on the phone, they told me they would make the "Premium" arrangement their self and FedEx it to the house, the flowers were TERRIBLE brown on the tops and wilted, it wasent even an arrangement definitly not premium, it was a few old flowers in a rubberband, we ordered a balloon didnt get it,when i ask to have a refund they told me their policy is to have a replacement, really!! who wants to send another embarrassing rubberbanded pile of old flowers to family members again... The picture's they have on their site are beautiful, but that is NOT what you get, your better off to go to walmart, they have nicer flowers! I will never use this
company again, my suggestion when sending flowers, make sure you call the person you sent flowers to, and ask them if they got them and if they are fresh, have them take a picture to see if they got what you ordered.  


04/16/12
Name : Melissa Bingham
Email : melissabingham10@yahoo.com
Order Number : 01311590
My Complaint : BEWARE OF THIS FRAUDULENT COMPANY!!! Wesley Berry Flowers promised to deliver a $96.45 order to a Friend that had to have emergency surgery on February 18, 2012. The Flowers never were delivered, after I was PROMISED they would. The next day I called all over the Hospital to check to see if the flowers were delivered (OBVIOUSLY I DID NOT WANT TO CALL MY FRIEND) I then called the "Manager on Febuary 19th and He asuured me they would be delivered that day! I then had to call my Friends Family at the Hospital to check if they were delivered and THEY WERE NOT!!! (I WAS MORTIFIED BY HAVING TO CALL AND ASK AND THEN THERE WAS NOTHING THERE) I excused the mistake once but then on MONDAY February 20th they were still not delivered and I called to cancel the order! I have numerous e-mails that are all PROOF that one minute a manager said they were delivered and the next e-mail they were not!!! I have called and sat on the phone line at least 10 times and every time I call I am
promised my money back! THE FLOWERS WERE NEVER DELIVERED and I NEVER got my money back and the last call they said "There was nothing they could do!" AFTER promising me numerous times on the phone and in e-mails that they would refund my money! I am contacting an attorney at this point for the principal of the matter and they will be refunding MORE than $96.45. WESLEY BERRY FLOWERS IS BY FAR THE MOST FRAUDULENT, UNPROFESSIONAL, LYING, COMPANY by far that I have EVER ENCOUNTERED!!! THEY SHOULD BE CLOSED DOWN BY THE BBB AND I WILL DO EVERYTHING in my power to get my point across!! Melissa Bingham


04/16/12
Name : Kathy 
Email : kaddv@yahoo.com
Order Number : 
My Complaint : I live in New Jersey and picked Wesley Berry Florist because of the BBB rating. I ordered flowers for my 82 year old Aunt's birthday and she did not get them. I paid $55.80 for nothing. She lives in North Carolina so the distance is a problem for me to file a complaint. I am going to dispute the charge with my credit card company and will not pay for non delivery on the date agreed on which I got a confirming email about the date. I did call late in the afternoon and was on hold for a long time, she told me she did not know anything about my delivery? It is late afternoon and no flowers nor when they willl be delivered information. WILL NEVER USE THEM AGAIN AND IN THE FUTURE CHECK ON THEIR REPUTATION BEFORE ORDERING FROM SOMEONE ELSE. THIS COMPANY IS A RIP OFF AND USE THE BBB AS THEIR SCAM...SHAM ON THEM. Happy Birthday to my 82 year old aunt. When I spoke to her on the phone she told me she did not get any flowers. YOUR CREDIT CARD COMPANY WILL HELP YOU FIGHT THE
CHARGES.


04/13/12
Name : Cathy Zarvou
Email : czarvou@gmail.com
Order Number : 01368312
My Complaint : OMG! I have never been treated so badly by any company before. Wesley Berry Flowers is a scam and fraud.
My experience: On a friday before Easter Sunday (after lunch), I got word that my in-law relative was being suddenly admitted to hospital in preparation for an open-heart surgery the following monday and would be spending her Easter weekend there. I went on-line and found several flower services and picked Wesley Berry Flowers. That was my one mistake! I should have picked another company. I tried to complete the order on-line but they didn't have the correct address for the hospital in their on-line directory. I decided to call a rep to help me complete the order. We scheduled the delivery for ASAP and she actually guaranteed they would be delivered the same day. Knowing it was Easter, we also discussed having all day Saturday to complete the delivery. A couple of hours after placing the order, I got the first e-mail thanking me for the order and that it was being processed for delivery the same day. 

That evening, (5pm)I got another e-mail stating that they were unable to complete delivery but it would be delivered asap and they would upgrade the order at no additional cost. I thought, well thats ok...they didn't have much time to complete order on Friday, but we still have all day Saturday and I'm sure they will be delivered first thing tomorrow. The next morning I called the 800 number at 11:30 because I hadn't gotten a confirmation e-mail. Knowing they only had 4 to 5 hours to complete delivery, I wanted to make sure the local florist contracted with was in fact clued in and going to complete advertised promise. 

I was assured at 11:30 and again at 2:30 that yes the local florist they had contracted with was in fact scheduled and confirmed to deliver that day. The rep would not give me the local florist information, she said that was not allowed but if I held on the line she would call them right away and confirm that everything was in order, which she put me on hold and did just that. I specifically told her I really needed these to go out today and if she couldn't deliver then I needed to know. Once again, she assured me everything was in order and it was to be delivered within the next 4 to 5 hours. 

I didn't want my estranged in-law going under the knife without having gotten some message from us that we were praying and hoping for the best outcome from her surgery. We are talking a $75 dollar bouquet advertised as a premium service provider. At 4pm, I got another generic e-mail about being unable to complete the delivery, but upgrading the order. I immediately called the service center back only to have gotten an after hours answering service who told me my best option was to e-mail customer service@800wesley.com, but that I probably wouldn't get to talk to anyone until Monday. 

Therefore, I in fact e-mailed a letter about how disappointed I was in their service or lack thereof and that this was unacceptable and I wanted a full refund. It did me no-good to have the flowers delivered on Monday as her surgery was very early and she would no longer have a room and be in ICU for several days where they can't accept flowers. I actually got a response to my e-mail on Easter Sunday morning at 10am- (so someone was working) He said he would cancel the order and issue a full-refund. 

So, sure enough on Monday morning when my relative is already in surgery, i get an e-mail (9:54am) saying they delivered the flowers sucessfully. As I was now driving, I called the customer service number to inquire about the delivery. Upon getting an agent, she in fact confirmed that had attempted delivery but was unsuccessful. I told her i wasn't surprised, but clearly their left hand wasn't talking with their right hand. If they had just decided to pick up the phone on Monday and call me or if they had looked into the record where they had already promised me a refund they would have known that the delivery couldn't be made on Monday. I then told her that this was a big cluster-F! My relative went into surgery without knowing about the flowers and more importantly the sentiment that they were intended to portray. 

I proceeded to tell the agent that all is still not lost. I was very disappointed that I did not get the advertised premium service, but if the surgery goes as planned and she does stay in ICU for the suggested 3 days, then we could still have then delivered once she gets a regular room either Wednesday or Thursday, but I felt I deserved a reduction in price if not a full refund for repeatedly being promised something Wesley Flowers couldn't deliver. 

The rep agreed with me & placed a "hold" on the order number and I told her i would call on Wed/Thur with a new hospital room number. On Thursday after lunch, I proceeded to arrange the delivery when I was told that there would be a 30% fee for another delivery. I said you are joking....after all you have put me through and all the miscommunication on your end and failure to deliver. She offered me a store credit for the next time I ordered flowers. I told her I was never ordering flowers from her company again and i wanted something done on this order because they screwed up. 

I mean come-on...meet me 1/2 way. I expected to pay something, but I darn sure wan't paying another delivery fee and I didn't think they deserved the original agreed amount considering they failed to deliver. She went in to arguing with me on how they never give refunds & technically I should have given 2 full days for an order before a holiday. I told her they should block out the dates on their calendar if they know they can't deliver and there was no mention of this on-line or from the rep that helped me place the order. 

That's why I went with a 1-800 service because I know they have several florist they contract with. She proceeded to mention the attempted delivery even after they wrote me about the cancelation & agreement to a refund. She said there was nothing she could do. I asked to speak with her supervisor or even the owner because this was atrocious that there was absolutely no accountability on their part at all for fraudulently charging someone for a premium service and failing to meet their contractual ablations and then attempting to charge me more (30% for another delivery) for finishing what they promised in the first place. 

At this point, I told her...once and for all, lets be done with this and that I didn't want a store credit, I didn't want a discount. I wanted a full refund. She proceeded to tell me that only $50 of my $75 dollar would be credited for product refund, but that she couldn't refund the service charge. WHAT? what service did you provide to me? You haven't provided me with a service of any kind. Not once, in 7 days did your company attempt to contact me, via e-mail or phone to remedy this problem. 

I have had to chase this order from the get go, and I now have spent hours on the phone with them & my credit card company. They falsely advertised the ability to provide a service, they miscommunicated every step of the way, they said one thing and did another, and they still think that I owe them some money. Unbelievable that people or companies in America can get away with this treatment of consumers. BTW- A local florist made my delivery today within
2 hours of calling her! DO NOT USE WESLEY BERRY!



04/12/12
Name : Ann Cipkala
Email : eadc3@aol.com
Order Number : 01372339
My Complaint : Flowers not delivered. This company is a scam. Apparently I am just one of many that Wesley Berry has ripped off.


04/11/12
Name : Darrell Lindsey
Email : darrell57lindsey@yahoo.com
Order Number : 4104 conf.# 01370753
My Complaint : Ordered flowers to be delivered for a loved ones funeral. They were promised delivery by 2:00 p.m. Tuesday April 10. As of Wednesday, April 11, they have NOT been delivered. I called them and theyb stated that according to policy changes can be made and that the order was dlivered. I know the funeral home personnaly and they have told me mine has not arrived and the family has told me it hasn't arrived. This is the first AND ONLY time I will use Wesley Berry Florist. For one, if they do not have the shown arrangement, they should not sell it! I and the family are very upset!


04/11/12
Name : Daneal
Email : daneal995@sbcglobal.net
Order Number : 01366674
My Complaint : I've found that your accounting is all messed up - I've got 2 charges for the same amount, one of the charges reversed, and then another charge of a different amount two days later. Good thing I check my bank statements! I hope the flowers actually got delivered!


04/11/12
Name : Mike N
Email : mnguyen_sandiego@yahoo.com
Order Number : 01270573
My Complaint : 
My Valentine 2012 order was not delivered. Instead, Wesley Berry Customer Relation sent me an email with a phone #. I called the number and confirm the address AGAIN on Valentine day. The order was not delivered. Many phone calls and emails to Customer Relation went UNANSWERED until today April 10, 2012.
Enclosed below is Annie Werthman of Customer relation email, on valentine day.


04/11/12
Name : Leon Marcotte
Email : slimleon@yahoo.com
Order Number : 40127
My Complaint :  
orderd flowers on 4/8/2012 not yet delivered on 04/10/2012
  please inform me of any problems and when delivery can be 
 expected


04/10/12
Name : Lance Hadfield
Email : lhclimbs@gmail.com
Order Number : 134527
My Complaint : My fiance had a Birthday on the 19th. I wanted her to get a nice surprise at her work place. I called you folks to deliver flowers. I was told they would guarantee for an extra 15.00 payment which I gladly made. They did not have the bouquet I did not get a call to ask me what I wanted to do. I called my fiance and asked her how the flowers looked. She asked what flowers oops. It was almost time for her to get off work. I called and they said we did not have the bouquet you picked. They asked if they could deliver the following morning. Are you kidding me?
I refused asked for my money to be refunded and it was not. I had to request it 2X then I only get a partial amount they charged me $34.86 on the bouquet as a cancellation fee. I was told they have a 3% failure rate and they penalize those people for not completing the order. How about that they make money off my misfortune. I am livid with this company I would not in this life time order one thing from you. I get these customer service reps that say they have the final word will not even ask a supervisor if this is the way they should do business on an error of this proportion.. I am appalled at the way you do business never once did a live rep say they were sorry or offer to make it right. You have some half baked customer service reps. If this is how you do business you make money off your mistakes plus on the business that you do right. You are in a win win situation.You people are a joke Lance Hadfield

04/10/12
Name : James O Haskins
Email : mahealanishookup@gmail.com
Order Number : 41593
My Complaint : My fiance never rcvd her flowers AND chocolates.....very dissappointed. I'm in the service, have my confirmation # on hand.the order was for 2145-1T...... My dtr in VA got hers.



04/08/12
Name : Lynda Gross
Email : Lgross100@cox.net
Order Number : 01361888
My Complaint : I ordered flowers for my daughter's birthday on April 3rd to be delivered today April 7th. I called my daughter and she never received the flowers. I then had an e-mail from the company that they were unable to complete the order for the 7th and that the delivery would be delayed (didn't say how long). I called the company and they said they couldn't find a florist in Spokane to complete the order. I then asked that the order be cancelled and my card be credited. The person informed me that they could refund the cost of the flowers but not the delivery fee and I asked why not they said that the delivery/service fee was not refundable.I said but you never made the delivery. He said it was company policy. Bad company, bad policy. Would not recommend to anyone.


04/08/12
Name : Christine Wasilewski 
Email : grndmawaz@aol.com
Order Number : 37420
My Complaint : Our order was to be delivered yesterday and I was for a special occasion as of now it still has not arrived.  
We are a bit disappointed to say the least.

04/08/12
Name : CAROLYN LINDSAY STIRRETT
Email : CSTIRRETT@VERIZON.NET
Order Number : 39107
My Complaint : I ORDERED A LARGE 24" x 42" FLORAL SPRAY THIS MORNING. THE LOCAL FLORIST (JEFFERSON FLORIST IN LEXINGTON, VA) RECEIVED AN ORDER FOR A SMALL BASKET OF CUT FLOWERS. I CALLED BUT NO ONE ANSWERS THE LINE FOR "EXISTING ORDERS". I SENT AN EMAIL AND GOT A REPLY THAT WESLEY BERRY WOULD SEND ME A $40 CREDIT (ON A $96 ORDER) FOR FUTURE ORDERS. NO FUTURE ORDERS! THIS IS A SCAM. REPEAT WESLEY BERRY FLORIS IS A SCAM. I HAVE WORKED WITH THE JEFFERSON FLORIST FOR YEARS. THEY WOULD NOT MAKE SUCH A MISTAKE.
I WILL WORK HARD TO GET THIS WORD OUT TO OTHERS.
I HAVE ASKED THE JEFFERSON FLORIST TO PICK THESE FLOWERS UP. THEY ARE CLOSE BY.

04/08/12
Name : 
Email : 
Order Number : #39152
My Complaint : Misleading information on fresh flower order.
Misleading price and price gauging for quality of
item.
Unable to fill order and deliver.  
Unable to talk with customer service.
Am currently seeking action to get my money back.


04/07/12
Name : Kathy
Email : kedmundson@verizon.net
Order Number : 
My Complaint : I ordered flowers for my mother and received a delivery confimation number. The flowers were never delivered!! When I try to contact the company through email for phone, I cannot get in touch with anyone. Will cancel my order through the credit card company. Will tell everyone I know not to use this company ever again and will be contacting the better business bureau.


04/05/12
Name : Maryann Champlin
Email : jchamplin@stny.rr.com
Order Number : 
My Complaint : I do not have a complaint about Wesley Berry Flowers. On the contrary, I have dealt with them for about three years and order from them several times a year and have always been more than satisfied. Every person I have sent flower to through their service has been thrilled with the arrangement they received and I have been more than satisfied with the service and the arrangements sent. Please post something positive about this company as they do not deserve the bashing they are receiving! 

Editor note: Thanks for posting :-)

04/05/12

Name : George W Brinegar
Email : bumthebeach@msn.com
Order Number : 01311420
My Complaint : I ordered a funeral arrangement for my best friends sisters funeral since I could not attend. I asked the customer service if they were sure that they would get the flowers to the funeral home before the showing, I was completely reassured there would be no problems. I gave them all phone numbers and address' needed. The day of the showing I got an email telling me they had a problem and they need me to email them( since that is the only way to get ahold of anyone after the order is placed). I finally received a response about four hours after the burial was over. They never showed and I had to explain to my friends and family why my flowers never showed. I could not attend the funeral and was hoping the flowers would send my sympathy. Representative apologized and said that they would refund purchase amount in an email. Never recieved refund in over a month so I had to file a dispute with credit card company to receive refund. Don't ever order from Wesley Berry
Flowers.


04/02/12
Name : Carolyn Haston
Email : pretayinpink@yahoo.co.ul
Order Number : 23464
My Complaint : Do not order flowers from Flower Express/ Wesleys flowers they are not a legite company .. It is a hoax... I think everyone that has posted a complaint should also contact the B.B.B and The F.T.C and file a complaint against this company. If enough of us stand up they won't be able to take money from people that are trying to send their loved ones in the hospital flowers. I mean who does that? All this company is doing is collecting a service fee of $17.99 and what ever tax you were charged for doing nothing! If you take a dollar from every person in America you can make a pretty penny I would think.. This company is taking 17.99 plus the tax for every flower order and they never deliver the flowers. They just take your money. When you get upset about it and ask for your money back thats when you get robbed. I asked for my money back and they charged me another $37.08 to my card..Get a real job Flower Delivery Express.. I hope that government catches you!!! For every
person you have wronged. I will do all I can to stop you from robbing another person!!  


03/30/12
Name : Sherry Roark
Email : sroark@triad.rr.com
Order Number : 01347346
My Complaint : I ordered an arrangement from Flower Delivery Express/Wesley Berry Flowers via telephone for next-day delivery to my niece who was in a Florida hospital. They were never delivered and nobody from this company contacted me to advise or give a reason. Telephone calls to the company were evaded with their recording indicating emails should be sent to check on the status of existing orders. I emailed them and was advised via email they had been unable to deliver the flowers (no explanation). I emailed back that delivery could be made the following morning before 10:00 a.m., but she was being discharged around that time. The flowers were not delivered the next morning either. I emailed this company requesting they refund the money to my credit card account. Bottom line is the delivery was not made, through no fault of mine, but they are keeping the $17.99 delivery fee they charged me as well as the $4.08 tax. They did credit my Master Card account for the cost of the
flowers, $29.99, but they indicate their company policy is NOT to refund the handling fees. I emailed them twice today to advise the entire amount they charged me, $52.06, should be refunded since they failed to deliver the flowers. They insist they will not refund the balance due since it is their company policy. I do not understand how a company can continue to do business using these under-handed methods. They even advertise same-day delivery on their website. I asked them point-blank in my email why they could not deliver the flowers, but I got no answer from them. It sounds profitable to take an order from a customer, make no effort to deliver the goods, then keep a good portion of the total collected!! Is this lawful?? How difficult can it be for this company to contact a florist close to the recipient and have them deliver flowers??? I am reading stories about this company very similar to mine. It seems this type of practice is rule to them, not an exception!! 


03/30/12
Name : Carolyn Haston
Email : james_tbarman@hotmail.com
Order Number : 23464 
My Complaint : I ordered flowers express delivery via internet for my daughter at the hospital and 3 days later still ""no flowers"". I wanted the fire engine and balloon..She left the hospital on the 3rd day without ever receiving flowers from me. It was a great disappointment as this is my first grandchild. So when I called to cancel the order they were only going to refund a small percent of my money for doing nothing but disapointing me. So I asked if they could just deliver the flowers like I wanted to her house. They said yes of course and when I checked my bank account they had charged me another $37.09 on top of the money they already charged me. I am now out close to a $100 and it's day 4 and still no flowers for my daughter. Mistakes are one thing this is another.. I would appreciate any help I can get on this.. Sincerly Carolyn 


03/30/12
Name : melissa buturla
Email : mbuturla14@yahoo.com
Order Number : 01356105
My Complaint : I ordered flowers online March28,20012 for my mothers birthday on March 29th.Conf.# was sent to my email 3/28 that the order would be there on 3/29.The flowers never came!I called to find out why,they had no reason except they would be there first thing the following morning 3/30.The flowers never came again!!I called two more times and was promised that they would be delivered today asap.The flowers never came,now I had an apparent supervisor on the phone who was rude ,unprofessional and wanted to charge me 30 dollars to now cancel the order because she doesn't know what to tell me.I asked to speak to anyone else higher than her who could do something to satisfy me.Needless to say only Wesley Berry himself was the only person who could fix this mess.I am completely upset and stressed out over ordering flowers for a birthday! There has been no flowers delivered and no compensation about this transaction and I am out of 60 dollars and furious about it.I can not believe
Wesley Berry operates business in this manner, horrible!!!!


03/29/12
Name : samuel kimble
Email : askimble@msn.com
Order Number : 01357029
My Complaint : I MADE AN ORDER THIS MORNING FOR MY WIFE IT WAS FOR OUR 9 YEAR WEDDING ANNIVERSARY THAT WAS 9AM AND I GET AN EMAIL AT 2PM SAYING IT CANT BE DONE, WHY DID I NOT GET A CALL FROM SOMEONE I COULD HAVE DELIVERD THEM MYSELF, THANKS FOR SPOILING A VERY SPECIAL DAY, I WILL NEVER ORDER HERE AGAIN AND YOU WILL NOT BE FRIEND OR RELATIVE RECOMMENDED.


03/28/12
Name : Kelly Blain
Email : kellyblain@sbcglobal.net
Order Number : 01342537
My Complaint : As with all the other complaints I have read about Wesley Berry Flowers, they never delivered my flowers! They told me twice they were on a truck and out for delivery which was a lie! Told me they would refund my money another lie! never happened!I would like to name the people at Wesley Berry Flowers who lied to me!

Sean [Editor note: last name of employee removed: operator # preferred]
Dave [Editor note: last name of employee removed: operator # preferred]
 Mike [Editor note: last name of employee removed: operator # preferred]
 Annie [Editor note: last name of employee removed: operator # preferred]

All have been taught well to be SCAM artist! I say we band togather and put these people out of business!!!!!!!


03/28/12
Name : Jennifer
Email : jjjcubed@comcast.net
Order Number : 01351213
My Complaint : I ordered flowers online for a funeral to be delivered on March 25th. I received a confirmation email that the arrangement would be there. I go to the funeral home, they are not there. I immediately email the company about the flowers not arriving (using their confirmation email). I received an email the next day, apologizing for their miss and they would deliver them that day. I receive another email saying that they would not be able to deliver to the funeral home and they request a home address to deliver them to for that day. I reply with an address. Tuesday, the flowers still have not been delivered. I call first thing Tuesday morning...no call back. I email later in teh afternoon...hoping the flowers had been delivered. Once again no delivery. So I request my money back and the flowers to be delivered anyway with an apology for this company that they messed up. I finally received another email from them saying that they will cancel my order per my
request. I did not request the order to be canceled...I feel I should have to pay for flowers that 1. have not been delivered when they were suppose to be 2. have not been delivered when they were promised they would be. T
his company failed not once , not twice but THREE TIMES to deliver this one order. Now the associate from MY Company thinks that the company that she works for does not care about her personal lost.  
Now YOUR Company is not going to do anything AT ALL to fix this.  
This is the worst customer experience I have ever dealt with. The customer service people do not give a crap that this company failed 3 times to get flowers ordered. Once I can understand but NOT THREE TIMEs!!!


03/27/12

Name : Ryan
Email : ryley825@yahoo.com
Order Number : 01261325
My Complaint : I placed an order that was never delivered due to the location of the person they were being sent to. I have called 4 times in the past 2 months to get a refund, and still nothing.


03/26/12
Name : Tina 
Email : tlittle@tampabay.rr.com
Order Number : 01352025
My Complaint : I ordered flowers for my mom and the were never delivered. BUT YOU TOOK THE MONEY FOR MY ACCOUNT. I tryed to call to talk to someone about my order and you hang up on me. I called five times and the same thing happened no one will talk to me. I will be reporting you to the better business bureau for the poor service.


03/23/12
Name : SKP
Email : 
Order Number : 
My Complaint : Same bad experience as others have had. Placed a same day order 3/17 and received confirmation email at 9pm at night that the order would be delivered that same day. I immediately responded to the email indicating that night if the order had not delivered that day, it was to be cancelled. First reponse the following morning 3/185 was that they would research the order. Second response was asking if I still wanted the order delivered. Third response said there would be a partial credit (product credit only). Not sure how you would keep shipping and handling charges for an order you never processed and admitted as much in email communication. Interestingly enough, you could go on their website and order a Sunday 3/18 same day delivery even though it states that they do not do Sunday deliveries! Very misleading and deceptive. Fourth response was to refer me back to their refund policy. I have disputed the charge with my bank and filed a claim with the Michigan Attorney
General's office. I have pointed out that based on the large volume of complaints that can be found online, it would be worth them investigating Wesley Berry's business practices. This wasn't about an order that came that the recipient didn't the color of or some substitution issue. This was about taking an order for same day delivery and not honoring that agreement and then trying to process an order after the fact. From all the complaints I have found, this is not a reputable business. This was the first time I have disputed a claim with my bank in 19 years so I don't make a habit of it, but bad business is bad business and I shouldn't pay for that. *Also, think same person is answering customer relations and customer service emails from same inbox, just changing names.


03/23/12
Name : F K Hobgood
Email : weskaye@nts-online.net
Order Number : 25472
My Complaint : I ordered an arrangement for a relative's funeral
service, and was appalled at the arrangement that
was delivered. The cost totalled $75 and the
plant that was sent was worth maybe $10. It was
in a tiny basket with 3 very small plants, that
could have been purchased for $3 each. I spent
weeks trying to get a credit, but unfortunately,
they do not make it easy, and I was never given
a satisfactory response. I will NEVER order any
flowers on line again!!!!


03/22/12
Name : Lori Yeary
Email : lorilea123@yahoo.com
Order Number : 01339710
My Complaint : I ordered flowers for my young granddaughter to be delivered the day she came home from the hospital. I received an email confirmation of delivery on the requested day, but the flowers were not delivered. I emailed the company the next morning and received a reply stating they were "investigating". When there was no delivery after 3 days I requested a refund. As of today, 8 days later, I still have not received a refund. I will be contacting the Better Business Bureau about this situation.


03/20/12
Name : Catherine Crabtree
Email : catgordon29@gmail.com
Order Number : 01309385
My Complaint : Flowers were not received so I emailed company and rescheduled delivery. Note I did not receive an apology just 
Your request has been forwarded to the delivery department.
Thank you,
WESLEY BERRY FLOWERS
Wanda Murphy
AGAIN flowers were not delivered.  



 03/20/12
Name : Kim Sevcik
Email : kim@wiseadvisory.com
Order Number : #01309493 & #01341326
My Complaint : I purchased three vouchers - $15 for $40 - on Kijiji Daily Deals, for Flowers-Nationwide.com. I have since found out that they are - or are affiliated with - Wesley Berry Flowers.
I redeemed one voucher on Feb. 16/12, for flowers to be delivered on Feb. 24/12. The total purchase was $94, so after the $40 voucher discount, the additional out of pocket cost was $54.00. I received my credit card statement today, and much to my surprise, there was a total charge of $78.26! I did not authorize them to charge the additional $24.26 - nor did I see it in any of the documentation, emails or confirmations. I will be contacting them about this issue.
My second experience with Flowers-Nationwide.com, was on March 15/12, when I ordered flowers for delivery on March 17/12.  
On March 16/12, I received an email confirmation that the flowers had been delivered. When I responded that they were not supposed to be delivered until the next day, I received a response back saying that the email was sent in error, and my order would in fact be delivered on March 17/12. At 6:43 pm on March 17/12, I received yet another email stating that my order was NOT delivered that day, and would be delivered as soon as possible.
On March 19/12, through email correspondence I was told that they could not tell if my order had been delivered or not. Since the occasion I had ordered the flowers for had passed on March 17/12, I asked them to cancel the order and refund my credit card. Today I was told that they will issue me a refund - but have not (will not??) confirm how much it will be for. With regards to my coupon, I was told that I will need to contact Kijiji about reinstating the voucher.
I have decided that I do not want the voucher reinstated - but would in fact like it refunded - along with the third (unused) voucher. I am not interested in doing any further business with this company.


03/19/12
Name : Diane Segura
Email : dsegura@zenith-american.com
Order Number : 01341093
My Complaint : I ordered T66-1A (roses) and received something completely different (carnations). The cellophane wrap had a UPS and price of $10.99 which is odd because I paid $86.99. 
I have contacted Teleflora and they refuse to be a part of it yet they continue to allow their logo on WesleyBerryFlowers site.
Terrible! Absolutely terrible!
03/19/12
Name : Adin velazquez
Email : Adinvelazquez@gmail.com
Order Number : 01341541
My Complaint : My order arrived a day later, the accession was wedding anniversary, and was not offered a refund. I sent several emails and no one responded.


03/19/12
Name : HIllary Bost
Email : hillary@hillarybost.com
Order Number : 7432
My Complaint : Had horrible experience had same issues as other, email repetitively with no response back, stonewalled and not allowed to speak to supervisor. When I got a supervisor he was rude and flip. order was deliver 2 days late and at7 pm, was told bouquet would be upgraded but arrangement showed up with 5 flowers. They are just Bad 


03/18/12
Name : Judy
Email : 
Order Number : 
My Complaint : My sister sent me flowers from Wesley Berry. They arrived only after her call to complain about their late arrival. Then, when she saw the flowers, she was even more disappointed...having gotten no more for her money than she did. My sister and I will never again patronize Wesley Berry Flowers.


03/17/12
Name : Pat Cox
Email : pat@beaconassociates.com
Order Number : 9759
My Complaint : Order was not delivered....but I received a note saying that it was delivered.
I called their direct line...and received a message to e-mail...which I had done.

03/15/12
Name : MFAIVA
Email : mzfaiva@gmail.com
Order Number : 01335471
My Complaint : This place was HORRIBLE!!! Customer Service is HORRIBLE and they lie too just to get you off their case!!! I placed an order before 1pm March 9th to have them deliver the flowers March 9th. I recieved an email promising the flowers delivered that same day but much to my surpprise, I recieved an email the next day saying the flowers didn't go out and that they would send out the flowers on the 10th instead with an upgrade and an appology note. I recieved a picture of the flowers from my friend to say thinks for the flowers and they were awful! I paid a little extra thinking my friend would get the premium flowers but instead she recieved CHEAP HORRIBLE UGLY looking flowers I could have picked up from the gorcery store myself for $5.00. They were not the premium flowers that I saw on the website. I ended up paying $90 for flowers that looked almost dead and worth $5.00. Their customer service lied!!! There was no appology note and no way were those flowers an upgrade
from the premiums I paid for. I emailed them asking them nicely to credit my account back becauseit wasnt fair that they ripped me off. The flowers were embarassing!! I kept getting the same response. They said they would give me a $40 credit. I told them I didn't want a $40 credit bc I will never use their services again and they kept saying the same thing over and over agian. They kept saying there isn nothing else they could do other than the $40 credit. It's not about the money. This company is a rip off!!!! I called several times and no one picked up. I got tired of hearing their lies over and over again via email and when you call no one answers. HORRIBLE! NEVER AGAIN!! 
Dear MAATA FAIVA,
Thank you for your recent order. We are processing your order for 
delivery to dflajsdf in UNION CITY,CA. Your order is scheduled
to be delivered on 03/09/2012.
If you have any questions about this order, or need to make any changes
please let us know. You can respond to this email and a member of our
customer service team will assist you promptly, for your convenience
please reference order number 01335471. 
We are excited to get to work on your order! Our floral designers and
customer service team are working hard to ensure that all orders are
delivered as requested.
From our family to yours, we thank you for your business.
Sincerely,
Customer Service
Wesley Berry Flowers
Flower Delivery Express
American Floral Delivery 
I am truly sorry but we could not deliver your order as requested. Unfortunately, due to the time frame we received the order we could not get this out as yesterday. I am showing that we have this on route for today with an upgrade and a note of apology attached from us. Again, we are very sorry for any inconvenience this has caused. Thank you,WESLEY BERRY FLOWERS Annie Werthman Annie WerthmanCustomer Relations
I am very sorry for the issues with this order. As a personal apology from the company, I am sending you a store credit in the amount of $40.00. This store credit is valid for one year and can be used toward your next online purchase. I can assure you that this is not how we like to do business. When you decide to use the credit we will make sure to take special care of your order. To redeem your credit, please go to www.wesleyberryflowers.net. Select your item and proceed all the way to the billing information page. At the bottom of this page you will see a Promotion Code box. Enter your case sensitive code into this field and click the „recalculate‰ button. Your special code is: WBFGVI75 This code cannot be combined with any other specials, promotions, discounts or sales. The whole credit must be used in one order, and will be applied toward the product amount. This credit can only be redeemed online. Please feel welcome to email us with any questions. Thank you,WESLEY BERRY
FLOWERS Mike Osment

03/15/12
Name : Eileen Wall
Email : book.1.2.3@cox.net
Order Number : 1339684
My Complaint : Ordered the DELUXE Oh Happy Day arrangement 3/14/2012. Upgraded from standard b/c the person who took my order assured me there would be roses and better quality of flowers. The arrangement delivered had no roses. A lot of green fern leaves and daisies. Arrangement was sloppy and not on par with the price of the DELUXE or even the standard version. Even though I have requested a reimbursement, they say they will give a credit. I do not want a credit, as I will not use this company again. And, I suggest anyone else that does... beware of what you think you are ordering, b/c that's probably NOT the arrangement that will be delivered!

03/15/12
Name : Emy Phelps
Email : emyphelps@gmail.com
Order Number : order number 01336854. 
My Complaint : Placed an order for flowers in advance. Received confirmation and told delivery would happen as scheduled. No delivery. I called customer service and twice was disconnected. The 3rd time I insisted that I not be put on hold. I was assured by thr operator that the delivery would happen today (1 day late) with an upgrade because of the late delivery. So far, I do not know if the flowers have been delivered. I will not use this company ever againg...needless to say, I will not recommend them either.


03/15/12
Name : Michael R. Martin
Email : matchpoint49@yahoo.com
Order Number : 01339931
My Complaint : I placed a birthday flower order for my Dad yesterday for delivery today. Read email this am which was sent yesterday re problem w/delivery & need for additional info. Responded to email but no response as of yet. Finally Googled Wesley Berry flowers for contact #. Spoke to Leilonnie. She said problem was the business they worked w/in Ashdown, AR is no longer in business but could upgrade arrangement & deliver by carrier tomorrow. When I asked was a refund an option, reply was yes but minus the delivery chg/handling ($17.99) which is totally weird. She assured me arrangement would be upgraded. I said OK. Guess we'll see how it turns out. Will not utilize this company again.


03/14/12
Name : Carol Weigand
Email : caroljane@aol.com
Order Number : 6059
My Complaint : I ordered through FlowerDeliverExpress... but the billing was Wesley Berry Flowers... and I called them, too.
I called in the evening of March 13th and ordered flowers to be delivered in the morning in Citrus Heights.
When I called after noon... the flowers still hadn't been delivered.
I was stonewalled, not allowed to speak to a supervisor and basically told I had no complaint.
The fellow I was speaking to told me it would take 10 minutes to get to a supervisor. I said I was willing to wait. I must have repeated my request to speak with his supervisor at least 10 times or more... before he told me the time of 10 minutes. Then, he requested to know exactly what I was going to say to his supervisor. Then, I said, I'll give you the 10 minutes... but if I don't speak with your supervisor in 10 minutes, I'm going to post complaints everywhere I can.
The fellow stayed on the line... I watched the clock on my computer and said, 7 minutes left... that sort of thing. When I said 1 minute left... the fellow disappeared. I held on the line for another 10 minutes... just to see if he was honestly transferring me or simply was hanging up. Eventually, the phone hung up. He'd hung up on me.
I was not rude. I didn't cuss. I simply wanted to speak with his supervisor to pass along some customer service tips on the ordering side of things... so that the next customer wouldn't be upset like I was.
Instead... I was hung up on.
so... whether under the name of FlowerDeliveryExpress or Wesley Berry Flowers... they farm out the flowers... refuse to tell you who the local delivery person is... and don't give you any customer service. It is now 3 p.m. in the afternoon in the delivery area... and the flowers still haven't been delivered.
I called back and asked what was happening? I got told... the flowers are on the truck. They will be delivered today.
And you should have known they wouldn't be delivered until late in the afternoon since they're being delivered to a home?
Say what? Huh? I specifically requested delivery before noon and was assured that was possible.
This company stinks by any name. 
I'm not even sure the flowers will be delivered. 
I have received no emails from the company.
I think this is just a scam.


03/14/12
Name : Konnie M. Stamps
Email : konniestamps@yahoo.com
Order Number : 01315930
My Complaint : ATTN: CEO of Wesley Berry Flowers
I am writing to inform you that not only was this my first time using your company, it will definitely be my last. I am so disgusted and irritated with your lack of Customer Service and honesty. I am truly befuddled on how you received an A+ rating with the BBB.
On February 22nd, I was informed by my niece that my brother was in the hospital, but was being released the following morning. Because I live out of state, I went online to find a flower company that would deliver the same day and because Wesley Berry Flower Delivery Express advertised that it would, I chose your company. I assumed the flowers were delivered and I would be receiving a call from my brother, as soon as, he got home ˆ so you can imagine my surprise, while checking my email @ 0515 the next morning and seeing your Order Delay email. See email below:
________________________________________
From: WESLEY BERRY FLOWERS CORP OFC <customerservice@800wesleys.com>
To: konniestamps@yahoo.com
Sent: Wednesday, February 22, 2012 4:58 PM
Subject: Order Delay
Dear KONNIE STAMPS,  
Thank you for your recent order with Wesley Berry Flowers. We apologize, but we
are unable to deliver your order today as requested. We are sorry for the  
inconvenience of this, and we have upgraded your order at no additional charge.
We will take great care to ensure that your order being sent to LELAND BROOKS is  
delivered as soon as possible.  
We appreciate your patience and understanding. If you have any questions you may
respond to this email and a member of our customer service team will assist you
promptly. For your convenience, please reference order number 01315930.  
Sincerely,  
Customer Service  
Wesley Berry Flowers  
Flower Deliver Express  
American Floral Delivery  
Flowers-Nationwide  
Upon seeing it, I immediately sent the following response:
From: Konnie Stamps <konniestamps@yahoo.com>
To: "customerservice@800wesleys.com" <customerservice@800wesleys.com>
Sent: Thursday, February 23, 2012 5:34 AM
Subject: Re: Order Delay
I will like to cancel my order. The intent was for it to be delivered on the 22nd, because he is being released the am of the 23rd. I will call your office, as soon as, you're open on the 23rd, to confirm my cancellation.
Regards,
Konnie M. Stamps
I then followed up the next morning as I said I would. I spoke with Alicia @ 8:25 am on the 2/23/12, who submitted the cancellation request and informed me that it would take 3-5 business days and I would receive an email confirmation. Needless to say, I did not receive the email confirmation and when I called back on 3/1/12, I was informed that it takes approximately 3-7 business days. When that past with no email confirmation or refund, I called AGAIN on 3/8/12 @ 9:30 am and spoke with Tiffany. She informed me that the refund should be back on my card that day and apologized for the inconvenience. Well, today is 3/12/12, and I still haven‚t received the refund or the email confirmation and by now, I am beyond annoyed and am working on being angry and disgusted. I called today at 1:34 pm and asked to speak with a supervisor or manager, but instead got a moron named Shamanda. She asked for my order number in order to relay it to the person she was transferring me to. Her next
response was „so I assume you haven‚t received your money‰ I replied that I hadn‚t and was tired of the run around - that this was my 4th or 5th call and I wanted my money back ˆ that it‚s funny (not laughing) how it took 30 seconds to debit my card, but it‚s taking high near 30 days to refund my money. She then informed me that she would be submitting another request. I informed her that I was not waiting another 3 weeks for my refund. Shamanda then made the mistake of informing me that the refund would be minus a fee. EXCUSE ME??????? I then asked her a fee for what ˆ POOR CUSTOMER SERVICE AND FAILURE TO DELIVER A PRODUCT AS ADVERTISED? Are you people out of your minds ˆ I am suppose to pay you for not being able to follow through on what was advertised by your company as „same day delivery‰ and you‚re going to give me the run around for 3 weeks and then have the audacity to penalize me the CUSTOMER for your incompetence - I THINK NOT! By this time, I‚m not working on angry I AM
ANGRY!!! It really is humorous (bah-humbug), how after (3) phone calls and an email, this is the first time the $17.99 fee came up. She had the nerves to make it seem as if she was doing me a favor. Then told me it was the first time she spoke with me, so she doesn‚t see why I‚m jumping down her throat. And, I reminded her that I asked to speak, with a supervisor or manager from the start, so if she didn‚t want to feel the heat then get out of the fire and transfer me like I asked. But of course, being the CUSTOMER ORIENTED PROFESSIONAL that she is NOT, she took the cowardly way out and put me on hold or hung up and never came back ˆ after waiting (15) minutes, I finally hung up. I called back and, of course, I got voicemail. I left my name and number asking someone to return my call - but, of course, I‚m still waiting. Can‚t really say I‚m surprised, this is the lack of service I have been getting, since I made the mistake of placing an order with your company.
But, I will tell you just what I told Shamanda ˆ it‚s not like I just up and cancelled the order. It was cancelled AFTER your company failed to deliver, as advertised and if you‚re petty enough to penalize me, for your incompetence ˆ then you need to enjoy every penny of the $17.99, if loan sharking is what it takes to keep you afloat. I promise you that I will be filing a complaint with the BBB, Consumer Affairs and I‚ll inform any family member, co-worker or friend, about the lousy experience I had dealing with you‚re A+ company ˆ and we‚ll see how long you‚ll keep that rating treating customers like crap. So, that there are no misunderstandings, I am stating that because you charged me $55.20, for a product that you did not deliver - in the time frame that you advertised you would, I am demanding that the same amount be refunded back on my card, if not in the 30 seconds it took you to retrieve it ˆ how about in a timely manner. Who would have ever thought that something as simple
as ordering flowers, for a sick family member could turn into such a customer serviceless nightmare.
A disgustingly dissatisfied customer,
Konnie M. Stamps
konniestamps@yahoo.com


03/11/12
Name : Mary Raczko
Email : rraczko@att.net
Order Number : 01290705.
My Complaint : What a horrible embarrasing situation this company caused me. I order a beautiful arrangement for my friends father's funeral. When I saw the arrangement it was small, white flowers were brown, the other flowers were droopy and there was no banner which I paid extra for. When I contacted their customer service I was told how sorry they were and that I would get credit ...well 4 small vouchers came ---serious you think I would risk send an embarrasing arrangement four more times. I wish I had checked out the company before hand. Looking over reviews I wonder how this company can be still in service. I never had such a POOR EXPERIENCE. This company needs to go! The better business bureau needs to look into it! 


03/10/12
Name : Chris Lally
Email : lgiants86@comcast.net
Order Number : 01332728
My Complaint : ordered 2 dozen yellow roses for special person, only 13 delivered, called complained,was disconnected called again was told mistake made by shipping dept. Big difference between 13 and 24 roses. Finally 12 more roses del 12 hours later. Unbelievable incompetence and zero customer service


03/10/12
Name : Kathy
Email : kjfox1@msn.com
Order Number : 01323389
My Complaint : I ordered flowers online for a friend's birthday. When they didn't arrive, I called to complain. I had to leave a message. I emailed the company and got an apology email but still no flowers. I finally decided I'd been scammed. I complained online and got another email of apology and a promise that an upgrade of the arrangement I bought would be sent - but when? I emailed again and received another email stating the flowers would be delivered on March 8. Her birthday was March 1!!! TERRIBLE BUSINESS PRACTICES!!! No, here's the kicker, the blooms were falling off the flowers when she unwrapped the package!! PATHETIC!!! The vase was cheap and not what I had ordered at all. Worst flower delivery experience ever!!

03/10/12
Name : Lisa Puckett
Email : Fitzhughkid@mac.com
Order Number : #01223838
My Complaint : We ordered flowers to be delivered on 12-25-11. They guaranteed delivery on that day, and we paid $60.50 by our Discover Card. The flowers were not delivered, but we received an email the next day stating they would continue to make every effort to deliver the flowers. They were never delivered and on 12-27-11 we were credited $39.95 to our Discover Card. We called Wesley Berry Flowers about 5 times to finally be told by their supervisor "Josh" that the $20.55 was not refundable as that charge was for trying so hard to deliver the flowers. (no attempt was made to deliver the flowers, they tried to find a local florist to deliver them) We received NO SERVCE from this company and were charged $20.55 for it. It is shocking to us that this company has been in business since 1946.


03/10/12
Name : Bob
Email : 
Order Number : 01330295
My Complaint : What seemed like an easy transaction to purchase flowers for my very ill mother on her birthday , turned into my worst internet experience yet.I've had easier transactions dealing with companies overseas!! I placed the order for a floral arrangement on the day of 3/5/12 to be delivered on 3/6/12 with no specific time. I got an email from Wesley at 12:03pm that my order is delayed and will not arrive on her birthday but they will let me know when they can deliver them, really vague.I called Wesley upset oviously and they said they can only refund me 41.00 which is half what I paid , so I gave in and told them to just deliver the flowers. The flowers arrived 3/7/12 at the end of the day,wilted, brown around the edges and half the life sucked out of them. I have requested to have them replaced but the returned emails from Wesley only stated they are trying to contact the florist that delivered them but they must be busy and will get back to me . I gave up trying to
communicate with Wesley, since I was no longer getting returned emails. I called my bank and disputed the charge, for reasons that I didn't get what I paid for. The money is already back in my account pending investigation......let's see what happens.


03/09/12
Name : Jessica
Email : jessicaswida@yahoo.com
Order Number : 01330566
My Complaint : I ordered flowers for my mother's 60th birthday first thing in the morning on 3/6/12. I received a confirmation e-mail at 8:21am stating my flowers were scheduled to be delivered that day, 3/6/12. I never received a confirmation delivery e-mail so I called customer service and spoke to Leilani. After being on hold for over 10 minutes she told me the florist shops in that area were closed and my delivery would be delayed until the next day. I tried to cancel my order as well but I would still be charged the fees mentioned by everyone else on here. I was offered a $90 credit off future purchases but still have not seen that promo code in any e-mail as promised. They did offer to call my mother to apologize for the delay and spoke to her stating the flowers would be delivered first thing in the morning. The next day, 3/7/12 my mother received flowers after 6pm.(I thought all the florists were closed at this time) This was after I had to e-mail customer service because I
was disconnected numerous times while calling to check on the status of my order. I had my mother send me a picture of the flowers and it looked NOTHING like what I ordered. It looked as though someone shoved random flowers in a vase. I specifically chose orange and yellow flowers but had none in the arrangement.I e-mailed customer service a second time but received no response. I am upset that I did not read these reviews before I purchased these flowers. I am spreading the word NOT TO ORDER FROM THIS COMPANY!!! 


03/09/12
Name : Mary Beth Nitz
Email : mbnitz@verizon.net
Order Number : 01331175
My Complaint : I ordered a bouquet of flowers for a friend's birthday on Tuesday, March 6, 2012 and requested same day delivery. At 2:18 pm CT on March 6, 2012, I received an email confirming my order and confirming that the order would be delivered that day. At 4:20 pm CT on March 6, 2012 I received a second automated email indicating that the order would be delayed and would not be delivered on March 6th. At 1:04 pm CT on Wednesday, March 7, 2012, I received an email indicating that the order had been successfully delivered; however, I then confirmed with my friend that she had not received the flowers. At 4:48 pm CT on Wednesday, March 7, 2012, I received another automated email indicating that the order had been delayed and could not be delivered that day (March 7, 2012).  

The next day, March 8, 2012, I received another automated email at 1:50 pm CT that my delivery was again delayed and would not be delivered that day (March 8, 2012). I called Wesley Berry Flowers directly at 2:00 pm CT and was told that they could cancel the order, but would not be able to refund the service and handling charges in the amount of $22.55. I was disconnected by a customer service representative by the name of Laelani twice and told very rudely that I'd have to "wait a while" to speak with a manager. I was offered a $90 credit towards a future purchase, which is unacceptable. When I called back the 3rd time after being disconnected and complained further, I was advised that it was IMPOSSIBLE to refund the service and handling charges, citing verbiage on the company's website indicating that "If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable." I was finally transferred to a customer service manager who advised that they would gladly refund the cost of the product in the amount of $37.94, but not the service and handling charges in the amount of $22.55. 

I argued that due to the fact a product had not been provided, there should be no service or handling charges. There has been no product; therefore, my complaint has nothing to do with satisfaction or dissatisfaction with the product. The owners website and bio indicate that he is a philanthropist and upholds high standards of customer service. What a joke...this company is probably the worst one I have ever dealt with. 


03/08/12
Name : Margaret 
Email : mje0704@gmail.com
Order Number : 98355 confirmation # 01332438
My Complaint : I ordered via internet item TF211-2 at a cost of $74.95. There also was to be a $20.00 discount.
This is a funeral arrangement for a friend in Dayton, Ohio whose funeral is Friday the 9th. 
My printout is $84.95 plus $17.99 service charge, plus 6% H.C. (handling charge?)of $7.38 = $110.32 I feel my bill should have been $80.32 total. 
I have tied repeatedly to contact them but to no avail. By phone as well as the internet and e-mail.
They probably won't care if I never use them again. I wish I had read of all the complaints before I ordered.  


03/07/12
Name : Megan 
Email : 
Order Number : 01323280
My Complaint : Worse service I have ever had. Ordered flowers on 2/28 to be delivered on 3/3 and it is 3/7 and flowers have no been delivered. I called to cancel and get a refund only to find out they wont credit the 17.00 "service charge". So stupid. Dont ever use this company! 

03/04/12
Name : Outhisa
Email : outhisa@yahoo.com
Order Number : 01326895
My Complaint : I made a purchase at 12pm central time on March 2, 2012 for "same day delivery". The delivery arrived on March 3rd, 2012. I purchase the "florist choice". When the product arrived I was really unhappy for what I purchase for.

03/04/12
Name : Joan
Email : jcb200850@yahoo.com
Order Number : 01310566
My Complaint : I ordered flowers a week in advance for delivery on a friends' birthday-2/28. I requested and got confirmation on the 27th that they would be delivered. NEVER delivered. Daily emails promising delivery the next day. Still hasn't happened. Once in a while they pretend the order was cancelled. Not by me it wasn't.
This company provides HORRIBLE service.


03/04/12
Name : Allyson Davis
Email : catch22@pld.com
Order Number : 01319755
My Complaint : I ordered flowers to be delivered Feb. 29, 2012. As of March 3, 2012, the flowers have still not been delivered!

03/02/12
Name : Karen Hamilton
Email : art003@comcast.net
Order Number : 
My Complaint : Worst company I have ever dealt with...no customer service at all. I ordered flowers on February 27 to be delivered to my Mother in law on February 28. I was told it would be no problem to have them delivered the following day. As of March 1st no flowers were delivered and I never received a phone call telling me they didn't deliver them. I requested a refund and they told me they could refund everything but the handling fee of $17.00. I told them I wanted all my money back because they hadn't handled anything. I was told they would upgrade the flowers to 2 dozen roses, which they told me cost $129.00. So I asked them, you will spend $129.00 and delivery roses rather than give me my full refund including the $17.00? Their response was you will not get your full refund but we will give you a store credit to buy something else. I explained after this experience who in their right mind would ever want to do business with them again. Still as of March 2nd there
are no flowers delivered, no phone calls, no emails and I guess they have no intention of returning any of my money. A HUGE RIP OFF!!!! DO NOT DO BUSINESS WITH THESE PEOPLE. AS FAR AS I AM CONCERNED THEY ARE STEALING FROM THEIR CUSTOMERS!!

03/02/12
Name : Diane MacLERRAN
Email : macldian@isu.edu
Order Number : 01246349
My Complaint : I orered flowers on Jan 14, 2012 with a confirmation e-mail that they would be delivered that same day. Two days later they still were not delivered. I had to cancel the order because the event window for the purchased had passed. I have been trying to work with their customer service department because the company will not refund the delivery and handling charge. The problem was not with the merchandize, we never got that far, it was that they were not delivered and now this company thinks they deserve to have earned income when they did not perform the portion of the transaction to earn that very income. This company does not have the ability to think outside of their box to actually satisify customers. They offered a coupon, but I declined as all I wanted was the present transaction completed. Why would I want more business with this company. I have been very polite throughout the many communications I had. It is truly insulting to have them withhold the portion of
the refund for the part of the transaction they did not delivery on. There are many other on line florists I recommend you use them.


03/02/12
Name : Wayne
Email : waynecindy7@gmail.com
Order Number : 01317314
My Complaint : Funeral arrangement totaled $155.00 and was the smallest arrangement on display. It was equivalent to a $60.00 arrangement I sent my wife from a local florist. I would not use this florist again. 


03/02/12
Name : Mysty Houchin
Email : ruezhon@hotmail.com
Order Number : 01323429. 
My Complaint : This order was supposed to be delivered on 2/29/2012, it is now 8 pm on 3/1/2012 and still NO DELIVERY!
My Mother-in-Law also ordered me flowers from this florist and when they arrived they were pretty much dead, over 4 days late and looked HORRIBLE!!
We will NEVER use this florist ever again!!!


03/01/12
Name : White
Email : wkw4058@aol.com
Order Number : 
My Complaint : I have no idea how this company obtained my credit card information but there were SEVERAL unauthorized purchases. ranging from 9.99 to 279.00!!!!!!! My bank is returning the funds, but what a hassle!!! SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM 

03/01/12
Name : Flora Jarrell
Email : fjarrell21@gmail.com
Order Number : #81473
My Complaint : On 2-23-12 (Thurs), I googled FTD Florist and Wesley Berry was the only one to pop up so I ordered online from them, before daylight, a floral display w/keepsake for my brother-in-law's funeral (Robert Gourgues, Wilbert Funeral Home in Plaquemine, LA, services at 12pm). It said same day delivery but I got a phone call around 11:40am saying there was no funeral that day. I called back only to find out, NO ONE ANSWERS THIS LINE, you have to leave a call back number. 4 phone calls later during a weeks time period, eventually, I talked to several CSR's. (They said they had wrong zip code). They all apologized, said they would deliver but they DID NOT until 2-28-12 (Wed the next wk). I had to keep giving them the information over and over again. They did include a card of apology but that doesn't make up for missing the FUNERAL. I think my niece thought I was lying when I said I sent flowers and a keepsake. I double ck'd my original info sent in and did not find any
mistakes to warrant this kind of service. Oh, and they sent me 2 discount coupons like it was going to make up for their blunder. NOT gonna happen, I will tell everyone I know, not to use WESLEY BERRY.

03/01/12
Name : Wendy 
Email : Flowers
Order Number : 01277961
My Complaint : Ordered flowers thru Wesley Berry Flowers and they originally had me down for a casket spray in whinch there was no casket so I got that straightened out before the delivery of the flowers. Then they were to order me a broken heart that said DAD in it and when it was delivered by Lincoln Florist it looked like it was put together by a 5 yera old and not even complete. I have tried to resolve this issue with them and they had me send them pictures in which they later told me they are to busy to look at them. When asked what I wanted them to do about it I said a refund of at least half would be in order and I was told that would not happen and was then hung up on. I have tried to call them numerous tiomes and they refuse to answer my calls. This mind u were flowers for my DAD's funeral. I would never order from Wesley Berry again and they are NOT a florist but a bunch of phone answerers and I would not order from Lincoln Florist as their work is very shoddy. Basically I
threy almost 300 dollars out the window for shoddy work. STay clear folks I donlt want you to get the burn that I got. 

03/01/12
Name : Donna Wise
Email : bewise@earthlink.net
Order Number : # 01275570
My Complaint : I live in Michigan but ordered three table arrangements to be delivered for a 68th wedding anniversary in California. I placed the order 3 weeks prior to the event. The flowers were to be delivered the day before the party, just to be sure everything was in place. I even reconfirmed the order the week before the event. When we landed in California, my family notified me that the flowers were never delivered and Wesley Berry had no way of finding out where they were. I ended up cancelling the order and stopping at a local florist an hour before the party and hand carrying arrangements to our destination. I did receive a refund on my credit card, but this was such an unpleasant experience.. they'll NEVER get any of our business again.

03/01/12
Name : Flora Jarrell
Email : fjarrell21@gmail.com
Order Number : #81473
My Complaint : On 2-23-12 (Thurs), I googled FTD Florist and Wesley Berry was the only one to pop up so I ordered online from them, before daylight, a floral display w/keepsake for my brother-in-law's funeral (Robert Gourgues, Wilbert Funeral Home in Plaquemine, LA, services at 12pm). It said same day delivery but I got a phone call around 11:40am saying there was no funeral that day. I called back only to find out, NO ONE ANSWERS THIS LINE, you have to leave a call back number. 4 phone calls later during a weeks time period, eventually, I talked to several CSR's. (They said they had wrong zip code). They all apologized, said they would deliver but they DID NOT until 2-28-12 (Wed the next wk). I had to keep giving them the information over and over again. They did include a card of apology but that doesn't make up for missing the FUNERAL. I think my niece thought I was lying when I said I sent flowers and a keepsake. I double ck'd my original info sent in and did not find any
mistakes to warrant this kind of service. Oh, and they sent me 2 discount coupons like it was going to make up for their blunder. NOT gonna happen, I will tell everyone I know, not to use WESLEY BERRY.


02/29/12
Name : Alex
Email : jalex07@gmail.com
Order Number : 01319412
My Complaint : I have fallen for this fraud company twice now which is my fault. The first time, they sent the flowers in a JAR (not vase as advertised on site) in which the flowers were HALF the size of what I ordered and ALMOST DEAD. The leaves were wilted, the petals were brown, and when the box was opened, a smell of rotting fish emitted from the package. The jar itself also had a HUGE crack along the side of it. I complained to the customer service department and after 1.5 weeks of correspondence with different people over and over, I finally recieved a $30 credit back and an apology from "Wesley Berry" himself. Thinking this was sincere, I used the service again, paid ANOTHER amount for shipping, handling, and for the flowers themselves after the credit was applied and this time...the flowers were NEVER DELIVERED!! This is beyond the worst company ever. DO NOT USE THIS SERVICE OR flowers-nationwide.com!!! That site is also a trap that links the order to Wesley Berry! Report
this business to the Better Business Bureau if you have problems.

02/28/12
Name : Penny Thompson
Email : Iamheaven_cent@yahoo.com
Order Number : 01283857
My Complaint : We ordered our daughter a Valentine arrangement to be delivered from our 5 year old grandson as a surprise for his mother. Boy what a surprise. She got an arrangement of DEAD FLOWERS!!!!! Thanks Wesley Berry you made one heck of an remebrance for us! No response and then they lied to us telling us it was the flower shops fault. It didn't come from a flower shop! I researched it and it came directly from them across country instead of a local florist like they said it would. YOU PEOPLE NEED TO HAVE YOUR LICENSE PULLED OR WHATEVER GIVES YOU THE RIGHT TO DO BUSINESS!!!! Shame on YOU!!!!

02/28/12
Name : Rhonda Spellman
Email : Rhonda@RhondaSpellman.com
Order Number : 01308211
My Complaint : This is ABSOLUTELY the WORST service I have EVER received!
1st - Order placed on 2/15/12 for memorial on 2/18/12
2nd - Deliver on 2/17/12 - COMPLETELY WRONG flowers. 1 arrangement instead of 2. ONE VERY Small arrangement instead of TWO Large ones. 
3rd - FTD CANCELS my order (5 hours later) because "WB sent WRONG order" + "We can't fill this order."
4th - 5 phone calls + 3 emails later... told WB NOT to send order to same location. Assured that it wouldn't happen. WB SENDS SAME WRONG ORDER TO SAME WRONG PLACE! FTD man calls to tell me that WB is a bunch of fools (ya think???) and he is not at fault. hummmm
5th - I make my own arrangements late that evening with a houseful of guests ready for a memorial the next morning.
6th - AFTER the memorial is OVER I FINALLY hear back from Wanda Murphy on the 18th to say "You will be refunded."
7th - today, 2/28/12 I STILL have not received my refund. I emailed customer service and received this very short and curt message:
10 Business days.
Josh Hetmanski
Wow - that's SOME kind of customer service there!
A family member DIED and was put to rest on the 18th. I was charged for flowers YOU ordered WRONG, delivered WRONG and now you want to tell me to continue waiting for a refund because of '10 Business Days'?
REALLY????
What business days are you talking about? You are open 7 days a week. My bank is open 6 days a week. You took $141.92 out of my account 13 days ago.
I have already shared all documentation with my bank. I will be sharing this email with as many people as possible. What a disgrace. What a scam.
Rhonda Spellman


02/27/12
Name : Graylin Hobbs
Email : graylin.hobbs@ipaper.com
Order Number : 34105
My Complaint : I ordered flowers to be delivered to my wife at her place of business on 02/14/2012. The flowers arrived a day early on her day off, and they arrived FROZEN with several blooms already off the stems with the rest wilted. I enclosed a photo of the flowers in my second e-mail to them. I have asked for a refund which was denied and offered store credit. I informed the company that I had no desire to place another order with them and that I would be giving them a bad review. I was informed that only 5% of their orders were derived through online purchases. I am assuming that to infer my bad rating is inconsequential to them.  
Desired Outcome
Desired Settlement: Refund  
Desired Outcome: Total item cost including handling and shipping charges is $51.00. I would like a complete refund as I had to make an additional purchase from a local florist for my wife for Valentine's day.  
Complaint Background


02/27/12
Name : Karen Solus
Email : karen.solus@yahoo.com
Order Number : 1302074
My Complaint : On Monday, Feb. 13, I ordered $110 of flowers to be sent 2-15 to an employee who was in the hospital until 2-18. I called him on 2-20 to ask if he liked the flowers. He said he never received them. I have called Wesley Berry Flowers several times and they said the flowers were signed for at the hospital and that they could not do anything about it. I also received their email saying the flowers were delivered. They would not let me speak to a manager and their website is taking complaints at this time.

02/27/12
Name : Charlene Bell
Email : charlene91holmes@hotmail.com
Order Number : 01315713
My Complaint : To who it may concern my name is Charlene Bell I placed an order with your company on Feb.22,2012 to be delivered on Feb.25, 2012 to Loftin Funeral Home in Somerville, Tn 112 East North St phone# 901-465-3989 No Later Than 12 Noon!!!!!! The Flower Never Made It To This Day!!!!!.The decease name was Nettie Mae Anderson.The card was suppose to read from Emma Mosby Odell Anderson The Bell Family of Kissimmee, Fl and Dorothy Jean & Family.The Flower was never recieved but my bank acct.has paid $59.30 to your company.So I would like to be refunded $59.30 back to my visa ending in 9061.For any other information needed Please Call 321-438-3505.

02/26/12
Name : Dennice
Email : ddenniceatpeace@aol.com
Order Number : 01319749 &01319750
My Complaint : On 2/25/12 I placed an order for 2 baby flower arrangements to be sent to a hospital in Bel Air MD. I placed the order before 12pm. At 12:22 I received confirmation from Flower Delivery Express. At 1:45 pm I received confirmation from Wesley Berry Flowers Corp, and it stated that the flowers would be delivered on 2/25/12. At 6pm on 2/25 the orders had not arrived. As of today, 2/26/12 6:50pm they STILL HAVE NOT ARRIVED!!! To say I'm a bit upset is an understatement! I suggest that everyone who has a complaint listed on this page go to the actual BBB website to file a legitimate claim, because I bet my life that Wesley Berry Flowers will NOT be sending these complaints! I wish I had seen this website sooner. I would NEVER have used them if I had seen all these complaints. Live and Learn!

02/26/12
Name : Doris
Email : dorisssx0x@aol.com
Order Number : 01310250
My Complaint : Order Number : 01310250
My Complaint : I was SO leary about the deal I bought from Wesley Berry Flowers after reading the horror stories on this website after I purchased it. I did not receive on time. Well, they arrived in the next day, mom said they were dead, and when she described them, they fit the "spring-y with pink" request I made. I was disappointed.  


02/26/12
Name : jack
Email : jack342@yahoo.com
Order Number : xx
My Complaint : My Complaint : I have an update- a guy from "Operations" called me yesterday and said he got my complaint and would refund my money. I did receive an email verifying... Anyway- here is his number: 248-668-2881. I don't remember his name-I asked him if he had gone on this site, because he should find another company to work for since WesleyBarryFlowers is so AWFUL.
ALSO- I had already called my bank to dispute the charge, so hopefully one way or another I will get my money.

02/26/12
Name : Gene Haney
Email : 
Order Number : 84928
My Complaint : we ordered a casket spray for my sister it said delivery on 2/25/2012 and her service was from 5-8pm 
we waited until 4:50pm then I called customer service they said the arrangement should be there in a timely manner but by 8pm still a no show, they should not promise same day delivery if it is not possible.. i cant get another spray for her service by 2pm today so i guess we will bury her without the arrangement? what a disappointment for my family...

02/25/12
Name : Shelly Groves
Email : 
Order Number : 
My Complaint : I have an update- a guy from "Operations" called me yesterday and said he got my complaint and would refund my money. I did receive an email verifying... Anyway- here is his number: 248-668-2881. I don't remember his name-I asked him if he had gone on this site, because he should find another company to work for since WesleyBarryFlowers is so AWFUL.
ALSO- I had already called my bank to dispute the charge, so hopefully one way or another I will get my money.

02/25/12
Name : A. Murphy
Email : nosmalldoghouse@yahoo.com
Order Number : 85075
My Complaint : I needed to send flowers same day delivery. I wanted to send flowers to a friend who really needed some cheering up. I don't order a lot of flowers so I hadn't thought about checking out the business first. I had used them once before. They confirmed it would be delivered today. An hour and a half later after two emails confirming it was going to be delivered I get an email that says they can't deliver it today but will get it out as soon as possible. I called the customer service. What a joke. Took over two hours to reach a human after a few different phone numbers. She said she could refund my product money. Which would mean I would be out 23 dollars because of their mistake. So I had to let them deliver the flowers whenever they choose to. I am so disappointed. I called my bank, wrote a complaint to the BBB which doesn't matter cause they allow them to keep their A plus score. I am just hoping that my bank will be able to get my money back. I learned my
lesson quickly.

02/24/12
Name : J
Email : timberliner8@yahoo.com
Order Number : 01310255
My Complaint : I was SO leary about the deal I bought from DealChicken after reading the horror stories on this website after I purchased it. I forewarned my mom to be honest with me as to what the flowers looked like, and if they arrived on time. Well, they arrived in the requested time frame, mom said they were beautiful, and when she described them, they fit the "spring-y with pink" request I made. I was ready to be disappointed, but was completely happy with my order.

02/24/12
Name : C Craig Snapp
Email : snappcraig@yahoo.com
Order Number : 82839
My Complaint : I ordered you Gentle-Thoughts flower arrangment from your web site on Thursday evening for delivery to my home for my Mother's memorisl Service,The floral arranngmetr was to be delivered today 2/24/2012 it is known 9pm my time, and I have not received my flowers yet! My wife is very upset and won't stop cring. When will I get my arragment!!!!! If I don't hear from you by 2/25/12 at 9 AM my time I will cancel my order & get my flowers somewhere else. 
Not very Happy Customer
Craig Snapp  


02/24/12
Name : Carl D. Flaker
Email : brix45@gmail.com
Order Number : 01317944
My Complaint : I ordered the flowers on the Feb. 23rd to be delivered on the 24th. They confirmed the delivery date. Everything was planned and I waited all day. No Show. Finally an e-mail saying sorry..Bull.They were paid at the time of order and now they are sorry. There is no way to cancel the order nor does anyone answer their phone. This is the first time I used them and for sure the last time.

02/24/12
Name : Laura 
Email : 
Order Number : 
My Complaint : I placed two orders for Valentine's Day. The one NEVER GOT DELIVERED! They took my $60+ dollars just fine, and even sent me an email saying it was delivered. Several phone calls later still no flowers, and STILL no resolution except a $30 credit toward my next order - YEAH RIGHT!! 
My second order was for my mother-in-law. She DID receive flowers BUT the card was not for Valentine's Day, it said "Happy Mother's Day" on the front!! AND the flowers were awful. We order all red tulips. I understand that at peak times sometimes things run out, but their promise is to sub somehting better if they need to sub...instead of a beautful monochromatic tulip bouquet she recieved a mixed bloom bouquet of multi-colored carnations and other junk that look like they were purchased for $5 at the grocery checkout. 
Now they aren't even answering their phones.


02/24/12
Name : Jennifer Mulligan
Email : mulligaj@cooley.edu
Order Number : 01318647
My Complaint : Worst experience of my life. I was previewing flowers on Wesley Flower's website, which I was going to purchase, however, I found the same arraignment for $30 cheaper on 1-800-Flowers. Upon discovering the cheaper deal I exited Wesley Berry Flowers website. To my astonishment I received an e-mail from Wesley Flowers thanking me for my order. I called immediately to cancel my order. In addition, while on hold I sent three separate e-mails. The first person I talked with was extremely rude. She explained she couldn't help me and then preceded to hang up on me. I tried another number which I found online this time the receptionist informed me that my flowers were already delivered which was impossible because 1) I ordered the flowers no more then 15 mins ago and 2) I was standing where they were to be delivered. When I pointed out these facts she told me she would charge me 30% to cancel my order. Please keep in mind the "fake" order was only ordered around 15 mins prior.
When I asked to speak to a manager I was hung up on once again. I called back a third time this time with a different approach. This time I asked the status of the flowers at which point I was informed they were getting put on the truck. Again I asked to cancel and again I was hung up on. Almost an hour into this process still no flowers, however, I do have a headache. Moral of the story is BUYER BEWARE. I am afraid to even visit their website for fear I might be billed for something I did not order. 

02/24/12
Name : mb83
Email : ssstellar27@aol.com
Order Number : 
My Complaint : UPDATE! After calling 14 different numbers, I FINALLY reached someone who could help me. Didn't catch her name but the number is below (248)669-2225.
Apparently they are having trouble with their phone lines today.


02/24/12
Name : mb83
Email : ssstellar27@aol.com
Order Number : 
My Complaint : I've been trying to reach someone at Wesley Berry all day just to clarify an issue with an order I placed this morning. Never had any problems with them before today. I have literally called 13 numbers and emailed multiple people. I think something must be going down over there. And to Shelly, I called Kaity Friske but she apparently has no voicemail. Mike Bandlow does have voicemail but I decided not to leave one yet.  
This is ridiculous.


02/24/12
Name : Shelly Groves
Email : shellygroves@wincup.com
Order Number : 80646
My Complaint : My experience is awful as well. I emailed Wes Berry and this is what I got as a response. There are two names and phone numbers of who to contact. I emailed Kaity and Mike, will call them if I don't get a reply. This company is SHADY. you try to do something nice for someone else, and you get scammed.  
I'm out of the office with limited access to email and voice mail. If this issue is of an urgent nature please contact one of the following:
Kaity Friske, Executive Assistant at 248.669.5034 ceo.assistant@800wesleys.com
Mike Bandlow, Vice President at 248.250.3447 mbandlow@800wesleys.com
Otherwise please know that my response may be delayed.
Thank you,
Wes Berry
CEO, Wesley Berry Flowers
office: 248.668.2881 | direct: 248.669.2225 | wes@800wesleys.com
Executive Assistant: Kaity Friske
office: 248.668.2881 | direct: 248.669.5034 | fax: 248.669.2454 | ceo.assistant@800wesleys.com
Wesley Berry Corporate Offices:
2985 Haggerty Rd. Commerce, Michigan 48390 U.S.A.
wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com
americanfloraldelivery.com flowers-nationwide.com professionalfloristsinstitute.com


02/23/12
Name : cristy blandino
Email : cblandino@q.com
Order Number : 01315234
My Complaint : I saw their online ad that states "same Day Delivery Guaranteed" & placed my order first thing in the morning. I was assured by the sales rep that they would be delivered that day for my Grandmother's 75th Birthday. I never received a phone call or anything all day stating that they wouldn't be able to deliver that day. Then at the time they are closing for the day, I receive an email stating that my order would not be delivered until the following day AFTER her Birthday but hey would "upgrade" my order. I tried calling customer service but there is a recording that says to email or just leave a message. I am beyond upset about this...if someone would've called me during the day I could have cancelled my order & had an order delivered by someone else. Just "Upgrading" my order doesn't help when the flowers are not there on her birthday as ordered & guaranteed.
I will NEVER use this company again & I will go online with all the social websites & tell everyone I know not to use this floral service.

02/22/12
Name : E. Johnson
Email : ericoa1@aim.com
Order Number : 01254466
My Complaint : I placed an order for Valentine's Day delivery. To my shock the flowers arrive 4 days before Valentine's Day. The flowers they sent did not match my order and were in poor condition. Already wilting and with brown streaks. It took me 30 minutes on the phone to reach a customer sales agent. I was told that they would refund my money and I would be contacted by someone in the finance department. A week goes by and I call back. This time I spend 15 minutes in the automated answering system before hearing a message that tells me to email them and then hangs up on me. I emailed them and they respond that they aren't going to give me a refund. They are offering me store credit. I don't want credit to a store that sucks. Also they never provided a code to get the discount. So I am sure that was a lie also. I will never order from this company again and I will spend the next few days sharing my experience with everyone I can contact online, including Better Business Bureau and
Scam reporting websites.

02/22/12
Name : Dena Rook
Email : rookfamily4@msn.com
Order Number : no order number
My Complaint : My husband ordered me flowers for Valentine's Day thru Wesley Berry from Afghanistan on January 27, 2012. He put in all info and payment info. He never received a confirmation number but they did take the $60 from our credit card. He tried to email them several times but no response. He couldn't call them since he is deployed. So on Valentine's Day I waited all day for flowers. Nothing came! I tried to call the company only to get a continuous busy signal or it just rang. I checked out the Facebook page and I saw so many complaints. I contacted my bank fraud department and they have reimbursed us and have since turned it over to Master Card as fraud. Don't ever buy from this company. They are a major rip off!


02/22/12
Name : Liz
Email : lizashleesmith11@live.com
Order Number : 66954
My Complaint : DO NOT ORDER FROM HERE!!!!!
THEY DO NOT STAND BY THEIR PRODUCTS!!!!
My husband ordered me flowers on 2/14/2012. They NEVER showed up. On 2/15/2012 my husband and I BOTH tired calling several times yet no one ever answered, so we left voice mails. We BOTH emailed them stating we no longer wanted the flowers and we wanted a refund with our contact information. We tried calling everyday, several times a day. On 2/17/2012 at 11:20 AM a FedEx carrier tired to deliver the flowers. I DENIED them and the FedEx carrier left. For the next few days we tried calling and STILL NO ANSWER!!!!! Today is 2/22/2012 and a human being actually answer the phone!!!!! They tole me that they could not talk to me. They have to talk to my husband, who ordered the flowers. He talked to a supervisor named MIKE, they do not give out last names.(I WOULDN'T EITHER IF I WAS RIPPING PEOPLE OFF!!!)MIKE explained they would not give us back a full refund yet 70% off the product not including what we spent on shipping and handling!!! My husband has a few world with MIKE, and MIKE hung
up on him!!!! Now its my turn, I called and was on hold for about 15 minutes. They would not let me talk to MIKE. They put me threw to a supervisor named SHAWN is badge # is 579. He did not seem to care at all! 
THE WHOLE POINT IS 
WE ORDERED FLOWERS
THEY DID NOT COME 
WE TRIED CONTACTING SOMEONE
NO ONE EVER ANSWERED!!!! 
THEY SENT FLOWERS 4 DAYS LATE!!!!
YET THEY WILL NOT REFUND ALL OF OUR MONEY!!!!
THIS COMPANY IS A SCAM!!!!!!!!!!!!!! 
WE WILL NEVER USE THEM AGAIN AND YOU SHOULD NOT EITHER!!!!
SOME ONE NEED TO STOP THEM 
MAYBE A NEWS STORY SILL CALL THIS SCAMMING COMPANY OUT!!!!!  

02/21/12
Name : sherry stevens
Email : sherrypeacock7@zoomtown.com
Order Number : 01312545
My Complaint : what i order for a funeral an it was not what i had purchased it was done with a very cheap basket an did not send what i had order an pay for ,the flowers werent what i order

02/21/12
Name : Reagan 
Email : whitaker.reagan@gmail.com
Order Number : 01312293
My Complaint : I've very upset because I ordered a 50.00 bouquet of flowers for my moms birthday. Everything was fine until on her birthday i get a random email saying i didnt give all my information. Which i did. There was no contact number in the email and ive tried calling customer service over and over and finally just got an answering service. 

02/21/12
Name : Hooper
Email : tqhooper@hotmail.com
Order Number : 60144
My Complaint : Ordered one dozen roses for Valentie's Day. Recieved a cheap bouquet that cost $87.00. 
I tried contacting customer service and could not reach a human being on the phone.
I will never order from this company again and I will spend the next few days sharing my experience with everyone I can contact online, including Better Business Bureau and Scam reporting websites.


02/20/12
Name : Howard Emerson
Email : hmemerson@aol
Order Number : 42404
My Complaint : This is a followup to my complaint from 2/11/12 wherein I'd used a Wesley Berry $50 credit to purchase flowers, on 2/9/12, for my wife for no particular reason. An arrangement shown at $39 ended up costing me the $50 credit and an additional $28.00 that I paid on Paypal.......They never came until...........today. Today is February 20, a full 11 days after the fact.
Anyway.......Paypal listened to my story, asked to hear the order confirmation email and said "No problem. You'll have your credit by tomorrow. If the flowers come you can keep them or send them back. The company did not deliver in a timely fashion. They can challenge the refund up to 45 days but they won't get anything"
Oh, did I tell you the flowers came today? Is there a language filter on this web site?
Unbelievable crap. It was like someone got a Mason-Ball jar, went in the field and picked some flowers.........For $78.00 
I think it's time get 60 Minutes involved.
Best regards,
Howard Emerson

02/20/12
Name : Sam Coniglio
Email : sconiglio1@yahoo.com
Order Number : 01281501
My Complaint : I had ordered roses at least one week prior to Valentine's day. The flowers were delivered, however they were not the flowers that I had ordered. It was an arrangement of six roses, tulips, and daisy's. I called to let customer service know that the wrong flower's had been delivered. Customer service offered to deliver the correct arrangement which was a dozen roses on the 16th. I was told that they would be delivered on the 16th or 17th. It is now the 2oth and still no flowers. I called once more and spoke with the manager at Wesley Berry, she was very rude to me and told me that I would only be receiving 70% of my money back. I was also told that "Valentine's day was a very busy day and if the florist ran out of flowers that I had ordered a substitute would be sent out." I was never notified about this "policy." I am requesting the full amount refunded to my account. There is more to this story about the unprofessionalism from the manager and customer service
representative. My cellular number is 480-334-7999 if you wish to further discuss this with me. I have not been refunded from Wesley Berry, instead I was hung up on. 


02/20/12
Name : Peter Wien
Email : pwien@juno.com
Order Number : 1239679
My Complaint : I ordered flowers on line. The message I received said that you could not take my CC. So I called and placed the order with Gillian. Then two sets of identical flowers were delivered. It seems that the message on the CC was wrong. Gillian had checked on the problem and all was straight. I am told I will get a refund. I get a 50% refund based upon YOUR mistake. I get nothing but rude people who leave me on hold. It is no wonder you have a note as to not go to the BBB. The BBB is a highly respected organization not what I can say for you.

02/19/12
Name : Dennis Stevens
Email : dennisstevens@carolina.rr.com
Order Number : 48590
My Complaint : Rec a thank you from WB today. Paid $73.20 for Valentine's flowers 2/11/12; rec confirmation and delivery date 2/11/12. No delivery. Called 800 number(Rhoda). No delivery. Called (Shinika?). No delivery. Two more calls with promises that someone would call me. Nothing. Emailed (admin@800wesleys.com) customer relations (Tambra MacDonald). No delivery. Emailed (Mike Osment). No delivery. Emailed (Annie Werthman). No delivery but "I am very sorry for the issues with this order. As a personal apology from the company, I am sending you a store credit in the amount of $40.00. This store credit is valid for one year and can be used toward your next online purchase. I can assure you that this is not how we like to do business. When you decide to use the credit we will make sure to take special care of your order." Today 2/19/12. No delivery to Waxhaw, NC and no refund. This company should get everything it deserves for being unprofessional, uncaring, and out and out crooks.
Dennis Stevens, Charlotte, NC  

To redeem your credit, please go to www.wesleyberryflowers.net. Select your item and proceed all the way to the billing information page. At the bottom of this page you will see a Promotion Code box. Enter your case sensitive code into this field and click the „recalculate‰ button. Your special code is: WBF40AB12





02/19/12
Name : Linda Bass
Email : lbass2@frontiernet.net
Order Number : 01265713
My Complaint : I find it "mildly" amusing that there is a cautionary note about using profanity here. Have the administrators of this site been dealing with the "profanity", "profanity", "profanity", "expletive" @@##!!*& Wesley Berry Company, or is it just their wild guess what people would like to write about their experience? 
I am thoroughly disgusted by the performance of this "should be obliterated" company and the audacity they have in taking money from hard-working clients. My son is in his first year of college, has very little money, and a sweetheart that lives miles away. He set about shoveling snow whenever he could to scrape up the money for an outstanding Valentine's surprise. He selected the Cupid's Creation from the WBJ aka SWINDLERS website, which was quick to grab his $144.22. The advertisement for the Cupid's Creation shows a beautiful large bouquet of roses -- he added a large box of chocolates and a stuffed teddy bear. Well -- she got her Valentines delivery -- shoved in her door. A sickly looking droopy mess of cheap, almost dead flowers -- AND OF COURSE, no chocolates or stuffed animal. I called the Teleflora number on this site to discuss the concerns -- the lady was VERY nice....and absolutely knew before I got very far with my story that I'd be discussing Wesley Berry. I hope
that someone needing documentation collects the stories on this site as a good starting point. I know that there have to be SO MANY more that haven't reported on here. It appears that they target people that might not even know that what was delivered (if it even WAS) -- was a substandard gift....as many people will not complain to a gift giver! I will be filing a report with the BBB as well.


02/18/12
Name : Gordon Kyle
Email : gakyle@accesswave.ca
Order Number : 25445
My Complaint : On Jan 23, 2012, used a $15 Kijiji deal coupon (for $40 worth of flowers) to purchase flowers for delivery on Valentines Day. I received an order confirmation from Flowers-Nationwide. The value of the order was $34.99 which was covered by the coupon and F-N added a $15.99 Service Charge and a 6% ($.96) H.C. (Handling Charge?). $16.95 was charged to my credit card by Wesley Berry Flowers.
The flowers were never delivered. On Feb 15, I sent F-N an email with a copy of the order confirmation asking what happened. I have not had a reply. Yesterday, I attempted to phone them, could not reach a representative and was instructed to leave a voice message, which I did. I have not been contacted.
I have paid $31.95 in coupon and service charge fees for $34.99 worth of flowers which were never delivered. My confidence in Kijiji Deals has gone. I have requested their help in getting my money returned and suggest that they perform some additional due diligence before doing deals with unresponsive (to be kind) vendors.
902-488-5550


02/18/12
Name : doris j davis
Email : djdavis_1941@yahoo.com
Order Number : 01290801
My Complaint : big sale--30.00 off--add on service charge-17.99-h.c.-6.06--cost of order 82.99--minus 30.00-total order--77.04--ordered feb 11 2012--to be delivered same day--called them 2-13- said be delivered 2-14- well--got a email from fedex was delivered 2-14-12--got news for you, was never delivered--cant get a call back--wish i would have checked this site before i ordered......what can we do about this company??????someone help.........

02/18/12
Name : Sarah
Email : 
Order Number : 
My Complaint : My husband order some flowers fronm this website (flower delivery express) of course I didn,t know.. so when he got home he ask me about the flowers, that I did not recieve! We,ve been trying to reach them with no luck, finally we got an e-mail offering us 40 dlls in credit to buy more flowers when he spent 70! So just to make sure I sent another e-mail to see if I was getting the full refund too, and the send me exactly the same e-mail, offering the 40 dlls cupon to buy more flowers! What a joke! this time, it was signed by a different person, and saying their phone service was down. So I reply very mad and didn,t get a response, so I called my bank and they are threating this as fraud... to my surprise I find out I,m not the first one in this situation


02/18/12
Name : Donald Duvall 
Email : dduvall@tampabay.rr.com
Order Number : 01270207
My Complaint : Delivered late first time! Flowers were old and were not what we ordered. Had wrong card! 
2nd shipment was worse than the first. Sent them pictures. Could have gotten much better flowers at Walmart for less than half the price.
 3rd shipment was terrible! Would NEVER Order again.  
These people are not a reputable company and should be shut down.
They use F.E. for delivery and they come in a box and a very cheap vase.


02/17/12
Name : Jenn P.
Email : jjlp12@sbcglobal.net
Order Number : 45552
My Complaint : February 10, 2012, my husband, placed an order for the FTD Season of Love Bouquet, 11-V4, with a delivery date of February 14, 2012.  
The flowers were never delivered and my husband contacted customer service that same day. He was told, by a very rude supervisor, that the flowers would be delivered the next day and he would be given a $40 credit towards a future purchase.
February 15, 2012 came and still no flowers were delivered. I attempted to call customer service, and after having to call over 20 times because the phone number was busy, and waiting on hold for over 30 minutes, I was told that I had to leave a message for a supervisor, because a supervisor was the only one who could refund our money. I proceeded to one of at least 5 messages since then, and still no phone call back or our money. We have also sent numerous e-mails, with no response.
On February 16, 2012, I called customer service again. A representation by the name of Stacy assured me that her supervisor would be calling me back within an hour so I left my name and number again. I did not hear back from her supervisor so called again later in the day. This time I was placed on hold for over 45 minutes and was finally put on the phone with another „supervisor‰ by the name of Rhonda. Rhonda told me that she would credit me back $31, half of what my husband paid because we would have to pay the „restocking fee‰ and „delivery charge.‰ I asked her why we would pay anything if the flowers were never delivered. She very rudely told me that I was only getting $31 back and proceeded to hang up on me.
Their website clearly states that „In cases that we are unable to provide service, we provide an apology and a full refund.‰ And, „The Berry family has been in the retail florist business since 1946 and are proud members of the Better Business Bureau. We subscribe to the Better Business Bureau‚s ethical codes of business conduct and make every reasonable effort to satisfy our valued customers.
With over a million customers sometimes we make mistakes and we want to correct those mistakes. In those rare instances when we drop the ball, please let us know. Your satisfaction is our top concern.‰ 
THIS IS A BIG LIE!!!!
BUYERS BEWARE!!! How can a company get away with this!!


02/17/12
Name : Hendrix Nghiem
Email : xhendrixz@live.com
Order Number : 01286086
My Complaint : I ordered these on 2/10/12 and were promised they would be delivered by 2/13/12. They got pushed til 2/14/12 late afternoon and did not even get a phone call from them! It was without notice! After my girlfriend received them, the tulips were HALF DEAD/HALF SULKING.  


I called them and have left them multiple messages and NO answers at all! I emailed them and they responded on 2/15/12 saying they would give me store credit for $40 after I spent $85 there! Why would I need store credit for more headaches with this company?  


I will be filing a complaint with the Better Business Bureau as well as my credit card company. They have NOT heard the end of me.


02/17/12
Name : Nadine
Email : psutton@wildblue.net
Order Number : 01308378
My Complaint : Took my money and didn't deliver the flowers. Got me for $70.00's 


02/17/12
Name : Pat 
Email : pbsim1@yahoo.com
Order Number : 01281371
My Complaint : My complaint is below. Under the simple name of Pat.


They need to be reported to the Better Business Bureau. 
I already did, and maybe if enough people do, something will actually happen.


To make this short, I've called and been disconnected, been told I dialed the wrong extension, when I know i didnt. There is only 3 choices...gotten the same auto-generated response email twice, offering me a $40 store credit, which I will not take.


Best of luck to the rest of you.


02/17/12
Name : Myrilla
Email : 
Order Number : 
My Complaint : I ordered 3 arrangements to be delivered on Valentines day. Only 1 was delivered on that day and it was wilted and only had one rose. the other 2 arrangements were never delivered. I would not recommend using thid florist they are horrible and the 1 arrangement that they did deliver was embarrasing. I have asked for a refund but they are not responding.


02/17/12
Name : Hoang Nguyen
Email : hnguyen767@gmail.com
Order Number : 01301549
My Complaint : I paid for a nice bouquet of Teleflora's Sweet Fire Bouquet with Roses for delivery on 2/13/12. I received email confirmation that it would be delievered on that date. However, the flowers were not delievered until late evening of 2/14/12. When the flowers finally showed up, it was just a small bouquet of a few old roses; NOTHING is like what I ordered and paid for. I contacted Wesley Berry and they wanted to give me $40.00 credit to buy more flowers at their store. I do not need or want a $40.00 credit from them. I just want them to send me what I paid for. They have not responded to my request. I think Wesley Berry is a scam.


02/17/12
Name : Alex Fisher
Email : Afish1991@gmail.com
Order Number : 01303277 & 66025
My Complaint : I placed an order through Teleflora for a valentines flower arrangement which was never delivered. I received confirmation e-mails that the arrangement would be delivered & on 2/14/12. The cost was deducted from my bank account. I was given the run-around by many at Teleflora including supervisors. I was put on hold for 50minutes & then disconnected.  


02/17/12
Name : David Ignacio
Email : ignadav@peoplepc.com
Order Number : 01377061
My Complaint : I sent an email 0n the 13 Fe2012 also tried to call the phone number but either it will be busy or or not in service. Or a box of cho candy but wasn't delivered, Also I'm suppose to get 2 dozen of red roses but only got 1 dozen, Oder a size it seem that the set looks like a small order, compared to picture on line. Any question Please call me at (760) 500-9852


02/17/12
Name : Jim Bennett
Email : jbennyb123@gmail.com
Order Number : 01308062
My Complaint : Sure wish I had checked here before ordering from these jerks. No wonder I spent hours on the phone only to be told that I would get a refund LESS the service fees "which you were notified of when you accepted the agreement....". My order was for $102.90. As of this morning, I have a hold from these guys for 2 charges of $102.90 and 1 charge of $82.63 (which is what my "credit" is supposed to be I guess). So they have $288.43 of MY money locked at MY bank. I wish I could sue them, but it costs $15.00 just to file a claim at small claims court. What a good scam these guys have going on - pretty website, phone lines that take forever to get through to. Oh well. Hopefully some reporter will get screwed by these guys and see this website and do a nice expose on the "legal" scam these guys have going.


02/17/12
Name : Amy Cummins
Email : acummins@sfbli.com
Order Number : 56674
My Complaint : I ordered flowers to be delivered on Tues Feb 14th. No flowers were delivered. I called someone on Wed. They were having "phone issues" so I had to email. I was told it would be taken care of. End of Wed Feb 15th, no flowers. I called again on Thursday Feb 16th, someone said the flowers would be delivered that day. On Friday Feb 17th, still no flowers. I called and asked them to refund my money they told me they would send me an email. I told her I don't want an email, I want my money back. All she could say was there would be an email. I am going to my credit card company and submitting this order as FRAUD. That is what it is. NEVER order from this company. 


02/17/12
Name : D. Needham
Email : dawnis31@hotmail.com
Order Number : 55394
My Complaint : Flowers order Feb 10th for Valentines day from my husband who is in Afghanistan.
It is Feb 17th, still no long stem roses or candy that was paid for. The company received their money, I have yet to receive my gift.
Very disappointed, cannot get through to anyone in customer service to find out the status.


02/17/12
Name : larry
Email : ldavis@syr.edu
Order Number : 40475
My Complaint : I ordered flowers for the day before v-tine day. It is five days later and they are still not able to deliver them, nor repond effectively via their 1800 numbers to my inquiries about it. I did receive a patronizing generic email saying there was a delay in the order.(..would help if they would tell me something I don't already know) Finally got a hold of the place via a local Detroit Mich. phone number. They claim to have canceled the order and will refund in 7-10 business days...we will see. Very frustrating and poor experince indeed. 


02/17/12
Name : Shana Curtis
Email : banana_7_33@hotmail.com
Order Number : 73187
My Complaint : I ordered my flowers online the night of Valentines Day, 2012 to have flowers delivered to my sisters the next day on the 15th. Well here we are on the 16th and its already noon and she has NOT recieved ANYTHING! I will NEVER use this website again due to the fact that you GUARANTEE SAME DAY DELIVERY!!!!!!! I will let everyone know on facebook that asks me when and if she ever recieves her flowers not to use this website because they are a JOKE!


02/17/12
Name : Travis Petrose
Email : Travispetrose@hotmail.com
Order Number : Order conf.# 69288 reference order number 01305907
My Complaint : First off - apologies for bad grammar as I'm on my iPhone typing this from west Africa while I'm at work. 
Ordered v-day flowers, balloon, chocolates and a stuffed animal for my wife. Everything came but the stuffed animal. That damn thing was $30 so I'm not gonna let it slide. Emailed them and got a reply from Tiffany Bradshaw that they would give me a $40 credit. So I thought, "ok, ill send my mom something". Hey, I'm a nice guy! So i went bak to their website, picked an item that was regular $65 and on sale for $44.99. No problem, I'll get $40 off and pay the balance. Well, i input the code they gave me to use that Gould have given me $40 off and the price went up! So the price is now back to $65 plus $20 service charge plus 6% H.C. (wtf is that). So anyway, I emailed Ms. Tiffany Bradsaw and basically told them to shove the $40 credit up there Yankee arses. Yeah, I've been hanging around way too many Brits lately. So anyway, where was I, oh yes, I called the number on Tiffany's signature in her email and it wouldn't go through. So I contacted the 800 number and spoke to a lovely lady
named Rhonda who politely said she couldnt help as they can't reflect back on previous orders. I'm like wtf Rhonda. What type of company can't look back on an order that is only a few days old. So she says that she will have the "delivering" company contact me back. Which is BS because I'm in f'g Liberia for shits sake. So I left my Liberian GSM number and Id be amazed if anyone called me back. So I went ahead and sent them 20 emails in a row to all email addresses I could find asking for them to credit my credit card. I don't expect to get the money back and I'm pretty sure I'm going to fly to Michigan on my two months off in March and file a small claims lawsuit. That'd be funny, spend $1000+ just to get my $29.99 + 6% H.C. (again wtf is that) back. But you what, I anyone would do it, I'd be that stupid MF. Make a vacation out of it! Whoop whoop, Michigan here I come!


02/17/12
Name : Tomas Tizon
Email : tomastizon@yahoo.com
Order Number : 01294218
My Complaint : Wesley Berry inundated me with emails about ordering Valentines flowers. I ordered flowers. On Valentine's Day, I receive an email notification that the flowers will not be delivered on time. Their records showed they were delivered the day AFTER Valentines Day. But my wife never received them. I spent three days trying to contact customer service, but I could not reach a person. When I finally reached one, she robotically recited some fine print in their policy and refused to refund my order. Nutshell: I lost $64. And I got nothing from Wesley Berry. DO NOT BUY FROM WESLEY BERRY. It is just a nationwide corporation with salespeople who will do anything to sell a product, and customer service people who have no clue. This was the worst online ordering experience. 

Real-Customer Experiences in their own words:
---------------------------------

02/16/12
Name : Cornell Prodan
Email : cornellp@hotmail.com
Order Number : 01305403
My Complaint : I placed my order on Monday, 2/13/12, and was promised delivery on Valentine's day. Today is Thursday and nothing has been delivered yet. To add insult to the injury, when I call Wesley Berry's number, I am connected to a 3rd party who says they only take new orders at that number. So, instead of delivering delayed orders, they are busy taking new orders in. Disgusting!

02/16/12

Name : Patricia Keating
Email : tishkeating@gmail.com
Order Number : Order Ref #01280041 Order #38124
My Complaint : I placed an order the morning of 2-9-2012. After placing the order I emailed back to ask about the $30.00 rebate and got a quick reply stating it would be emailed with the delivery confirmation. I was notified later that evening they were unable to deliver the order and it would be upgraded at no additional cost and delivered as soon as possible. I immediately replied back to please cancel the order as there was no need to send it due to the recipient was leaving town for several days. I got another reply stating they would be happy to deliver to another address with a note of apology and would issue me a $30 store credit. I replied back that it needed to be cancelled as the recipient would not be there. I have not heard ANYTHING since that last email. My bank account was charged $37.05 2-10-2012 and $56.26 2-13-2012. The charge of $37.05 was credited back 2-13-2012, but the $56.26 was not. I need this to be refunded as soon as possible. I have never had such poor
customer service. I have been in the airline industry for over 20 years and I am currently in real estate. In no way would I ever ignore someone. I have not recieved a single email or phone call to discuss this. i just want my money back. PLEASE. I will contact The Better Business Bureau if this matter is not resolved within the next few days. 
02/16/12
Name : Joan Hinkle Flees
Email : joaniehinkle@gmail.com
Order Number : 63522
My Complaint : My flowers were suppose to be delivered on valentine's day before 4:30 pm. Guess what they were 24 hours late and the roses in the bouquet were half dead and already losing their petals. aren't you suppose to get what you pay for? So upset!!
02/16/12
Name : SHAWNA COOPER
Email : LILTEXLADY98@VERIZON.NET
Order Number : 00051679
My Complaint : MY HUSBAND HAD ORDERED ME FLOWERS FOR VALENTINES DAY. THIS HAS BEEN A VERY DIFFICULT YEAR FOR ME. MY MOM WAS PUT ON HOSPICE AT THE BEGINNING OF THE YEAR AND I'VE HAD A TOUGH TIME. SO HE WANTED TO SURPRISE ME WITH NICE FLOWERS. I RECIEVED MY FLOWERS AT WORK...A BIG GLASS VASE WITH TULIPS THAT WERE THE SAME SIZE... I CALLED HIM AND I TOLD HIM AND HE SAID HE DIDN'T ORDER ME TUPLIPS. HE ORDERED ME THE HUGS AND ROSES BOUQUET.. PREMIUM. I CALLED AND THE LADY WAS NICE ON THE PHONE AND SAID SHE WOULD CALL ME BACK AND THAT THEY WOULD RESEND THEM. THIS WAS AT 1PM I CALLED AT 3 AND LEFT ANOTHER MESSAGE. THEN CALLED PROBABLY AROUND 15 TIMES.. ON VALENTINES DAY. I WAS AT FIRST OKAY ABOUT RECEIVING THE CORRECT FLOWERS THE NEXT DAY. BUT THEN I NEVER HEARD FROM ANYBODY. THIS HAS BEEN NOTHING BUT STRESSFUL. SO TODAY AT 4 I GOT AN EMAIL THAT I WOULD GET A 40 CREDIT.....SERIOUSLY...WHERE ARE MY FLOWERS AND I KNOW MY HUSBAND SPENT WAY MORE THAN THAT. THANKS WESLEY BERRY FLOWERS FOR ADDING
MORE STRESS. ;(
02/16/12
Name : Mark Henry
Email : mhenry@bellsouth.net
Order Number : 01258718.
My Complaint : Wesley Berry Flowers,
after cheating me purposefully and ruining my wifes Valentines day Boquet, I contacted the local florist directly.
Instead of the $99 deluxe Boquet I ordered, Wesley Berry susbtitued a $67 bouquet instead, I also learned the $16.99 service charge was over inflated. I feel this is a criminal act!! There is no excuse for purposefully ripping off anyone.
I am currently in Afghanistan and there isn't much I can do but order flowers online for my wife. What kind of company does this? How can I contact the Better Business Bureau, or press Criminal Charges?
02/16/12
Name : Josh Smith
Email : josh5624@mac.com
Order Number : 01299036
My Complaint : I placed an order for pink roses that was supposed to be delivered to my girlfriend on Valentine's Day. They did not deliver the flowers until one day after Valentine's Day. Obviously that creates a problem. Not only were they late, they delivered a completely different set of flowers than I had ordered. There was only one pink flower in the whole bouquet. I started e-mailing them on Valentine's Day when the flowers had not been delivered and they just keep sending me an e-mail saying that I have a $40.00 store credit that I can use. I paid $81.70 for my order and requested a refund, even before the flowers were delivered. They continue to send me the same "personal apology" e-mail when I try to get a response. I have tried calling customer service and can not get through to anyone. I have never experienced this level of unprofessionalism and disrespect from any company in my life.  
02/16/12
Name : deana johnson
Email : Soonernation469@aol.com
Order Number : 57863
My Complaint : my husband ordered some flowers and candy online through flower delivery express.com.he payed online on 2-13-2012 with a debit card of 73.25 and requested that they be sent to my job on valentines day.The flowers NEVER came.we have called the same two numbers we were given,and its always an answering service taking calls for them,even during buisness hours!VERY FISHY!!!they say the only way to make a complaint is to email,which we have done and no response..they stole my money and are a HORRIBLE company!needless to say the only way im getting my money back is because of my bank!I WOULD NEVER DO BUSINESS WITH THEM AGAIN AND NEVER REFER ANYONE TO THEM!
02/16/12
Name : Edmund Lao
Email : edlao03@yahoo.co.uk
Order Number : 01305647
My Complaint : I ordered flowers to be sent to a friend last velentines day.I know I was late a sending it because i sent on feb. 14.I tried to contact customer service and they told me there a high volume of orders and I understand that.But it is already the 16th and still it is not delivered.I sent an email to them asking when the flowers are gonna be delivered but they keep sending me emails with no answer.They gave me a discount coupon but I still didn't get an answer.Idon't want the coupon because i am not using them again.I just want the flowers delivered or my money back.Up to now I don't know what happened to the flowers.I'm afraid I just wasted 100 bucks for this.
02/16/12
Name : Pat
Email : pbsim1@yahoo.com
Order Number : 01281371
My Complaint : Ordered a dozen long stemmed red roses, recieved a totally different boquet, that had been sitting at fedex and in shipping for 6 days. Flowers arrived withered and crappy. 2 days later the flowers are dead.
The boquet i should mention had 1 white rose in it, and a bunch of greens, and carnations. not even similair to what i ordered.
Also online said florist delivery, and the flowers, as mentioned above, came in a box, from fedex.
Not Fedex's fault that Wesley chose to ship the slowest possible method, instead of overnight.
It is an automated email, that offers you the $40 store credit, Ive gotten 2 already from responding to the emails. 
Phone line is always busy, or when i do get someone they tell me i have the wrong dept and i have to dial the phone # i just dialed.
This is the worst company ever.
02/16/12
Name : Sherilyn Barbee-Donner
Email : sdonners@comcast.net
Order Number : 01308321
My Complaint : Unbelievable! My flower order has STILL not been delivered, I am so disgusted. I made a point to phone in, and NOT order via internet, and told the woman I ordered from that last time I ordered from the internet it was a terrible situation (for a funeral and the flowers did not arrive on time nor were they what I ordered) and that it was very important that these flowers reach their destination THAT DAY and was she sure that was possible. I was assured there would be no problem, and here I sit, sis has received NO flowers, and I am getting no communication from Wesley Berry either. I wish I had seen THIS site before I ordered, but I didn't even know who would fill the order! Oh, I will definitely make a complaint at BBB also, I know they are unreliable, but hopefully someone else will be saved this hassle by reading the complaint.
02/16/12
Name : Jolene Sellers
Email : rockmysocks1417@yahoo.com
Order Number : 01256601
My Complaint : The red rose present box was what i was supposed to get.... the other two pics was what I actually received....
Ordered from Wesley Berry Flowers and Flowerdeliveryexpress.com:
I ordered One T10J210A: Teleflora's Fifth Avenue Present At $42.95 Plus a service charge of $15.99. after taxes and all my total was $63.68 to be delivered 2/14/12... I AM VERY UNHAPPY AND UNSATISFIED WITH WHAT I RECEIVED!!!! On the website it says that if what I ordered is UNAVAILABLE I will receive something AS SIMILAR AS POSSIBLE and EQUAL TO THE VALUE of what I ordered. I included attachments with pictures of the bouquet that I received. It is NOTHING like what I ordered and sure as HELL is NOT EQUAL IN VALUE!!! I could have went to the grocery store and picked up a more beautiful bouquet for the price of the SERVICE CHARGE!!! Which is what I plan on doing in the future! Not to mention that I received my order A DAY LATE! when I opened the box the petals were falling off the flowers, some stems were snapped... the quality of these flowers were the worst I HAVE EVER SEEN!!! This has been the BIGGEST RIP OFF I have EVER experienced! Would you have paid $65 bucks for what you see in
these pictures? I bet you wouldn't! I called the corporate offices and all they said was that I could have a "credit" of $40 to use on your website. Can you tell me why the HELL I would want to order from them again? For all I care you can take that credit and SHOVE IT! I am telling ANYONE and EVERYONE NOT TO ORDER FROM YOU! I will be leaving HORRIBLE reviews as often as I possible can so that other people like me who just wanted to order a beautiful, fragrant, fresh bouquet of blooms isn't ROBBED BLIND by your website or company all together!!! If your company CANT HANDLE the load of orders placed online for holidays, MAYBE you should STOP taking orders online!!!! JUST AN IDEA! Please make sure that this email gets sent to the highest possible person responsible for this website/company. I want them to know just how POORLY they are doing. I DESERVE TO BE SENT THE EXACT FLOWER ARRANGEMENT THAT I ORDERED OR ELSE A FULL REFUND!!!!
From a Very UNSATISFIED and DISGRUNTLED EX-customer,
J Sellers
order # 01256601
02/16/12
Name : Patricia Keating
Email : tishkeating@gmail.com
Order Number : 01280041
My Complaint : I placed an order the morning of 2-9-2012. After placing the order I emailed back to ask about the $30.00 rebate and got a quick reply stating it would be emailed with the delivery confirmation. I was notified later that evening they were unable to deliver the order and it would be upgraded at no additional cost and delivered as soon as possible. I immediately replied back to please cancel the order as there was no need to send it due to the recipient was leaving town for several days. I got another reply stating they would be happy to deliver to another address with a note of apology and would issue me a $30 store credit. I replied back that it needed to be cancelled as the recipient would not be there. I have not heard ANYTHING since that last email. My bank account was charged $37.05 2-10-2012 and $56.26 2-13-2012. The charge of $37.05 was credited back 2-13-2012, but the $56.26 was not. I need this to be refunded as soon as possible. I have never had such poor
customer service. I have been in the airline industry for over 20 years and I am currently in real estate. In no way would I ever ignore someone. I have not recieved a single email or phone call to discuss this. i just want my money back. PLEASE. I will contact The Better Business Bureau if this matter is not resolved within the next few days. 
02/15/12

To whom it may concern:
  I've made numerous attempts to contact Wesley Berry after they ruined my order, ignored my emails, and never called me back. The flowers showed up a day late making it impossible for my fiancee to receive them since the address the flowers were being sent to was not her own address even after I requested in an email that they change the delivery address. What are my options to be compensated?
Thank you for your attention,
Mark Tenney
02/15/12

Name : Craig Busch
Email : craigbusch6@gmail.com
Order Number : 01287321
My Complaint : Did not deliver flowers I ordered for my wife on Valentines Day. No explanation. Offerred me a $40 coupon code, but that cannot make up for missing this important day in delivering these flowers. Also, no one has offerred me a refund for the flowers that were never delivered.
02/15/12

Name : Jason Wash
Email : Jason_Wash2003@yahoo.com
Order Number : 01305950
My Complaint : My wife was supposed to recieve a bouquet of tulips on Valentine's Day. Numerous call to the company have resulted in a busy signal, hang ups or run around. When I was finally able to talk to somebody(830PM on 14 Feb 2012) I figured I would give them the benefit of the doubt and was told that the flowers would be delivered by 1000AM on the 15th. Flowers never showed, keep getting the busy signal, when I bring up cancellation thru email I get a $40 store credit, and once again when I do get into contact with somebody I am put on hold then hung up on again.
WBF is quick to take my money but refuses to handle their mistake. My BBB will be recieving a complaint from me about KBF because of the appalling customer service and Flower Delivery Express for allowing this to happen. Since I am also in the Army I will be post messages on my FB page for the next month to ensure that NOBODY uses any of these services ever again.
02/15/12

Name : Scott Frankow
Email : hfrankow@comcast.net
Order Number : 01259567
My Complaint : Hello-
I ordered flowers for my wife's birthday a couple weeks ago. As soon as I clicked "buy" I got this horrible feeling that something was wrong. It was then that I started researching this horrible company (Wesley-Berry).
The next day when my wife(just as I predicted) DID NOT receive her flowers I called the local florist (who I SHOULD have called in the first place) on the assumption that they would be the local vendor Wesley-Berry used. She was familiar with the order and sort of laughed saying they don't deal with them. Just too shady.
After reading all the complaints on-line, I can say I'm one of the lucky ones. They refunded all but $22.00 which they kept as a "service charge". A "service charge" for NO SERVICES rendered!
I've dealt with BOTH FTD and Teleflora in the past and have never experienced anything like this before.
Wesley-Berry is giving your industry a bad name and if you continue doing business with them it will almost certainly be detrimental to your reputation and industry.
Sincerely,
Scott Frankow
(817) 524-5690
02/15/12

Name : Michael Gordon
Email : michaelg@hawkridgesys.com
Order Number : 18995
My Complaint : Wesley Berry Flowers Management and Customer Service,
I‚m contacting you in reference to a recently delivered order that is far short of satisfactory. The order confirmation number is 18995. This order was place on January 27, 2012. It was delivered on Valentine‚s Day, February 14, 2012. Strangely, I then received an email from Wesley Berry Flowers on February 3, 2012 that my order scheduled for February 14 had been DELIVERED! After calling your customer service department, I was then informed that the premature delivery had not taken place and that the delivery confirmation had been sent in error. The primary problem is that the order, a bouquet of red roses, arrived with bruised petals and the flowers were water-logged. In no way do I find this satisfactory. They looked old and awful! Although I placed my order WEEKS prior to delivery, I received an email on February 8, 2012 stating that, „due to the high demand of flowers, combined with the availability of certain flowers in various parts of the country, we may need to make
substitutions to the arrangement you selected∑‰ Though I found this odd having placed my order weeks prior to delivery (therefore assuming that satisfaction of an earlier order should precedence over orders placed later) I allowed that a substitution might be unavoidable because of demand. There is, however, no adequate explanation for the flowers arriving in the condition that they did.
During the month of January, I placed a total of 4 individual orders with your company. Egregious errors have occurred on 3 of those orders. Regardless of the glowing advertisement on your website, I no longer consider Wesley Berry Flowers to be a professionally operated organization and I have no inclination to do business with you in the future∑ever. I wish to be immediately refunded any funds charged to my credit card for this order. 
I have received a number of apologies on previous order that weren‚t even delivered on the scheduled day (and, in one case, delivered 3 days after the scheduled delivery date!) and you must understand that, eventually, apologies in lieu of performance become meaningless. I am also attaching a letter that I emailed to you on three previous occasions regarding the previous orders that you have STILL not responded to. Perhaps you can address that matter as you address this because your record of incompetence is compiling and soon it will be difficult to track your missteps. In the event that I don‚t receive a prompt response and resolution of this matter, I have every intention of utilizing the internet resources at my disposal to ensure that other well-meaning potential patrons of Wesley Berry Flowers are not subjected to similar scenarios in the future. I have tried to call Wesley Berry Flowers on numerous occasions today to convey my disdain but, if my recent orders are any
indication of your general performance, I‚m sure you are being inundated with complaints from across the country on this day after Valentine‚s Day. Yours is a business that tends to have a significant amount of customer emotion attached to its transactions and what your performance has shown me is that your company is in no way in-touch with that concept. As such, you have worked very, very hard to lose a customer. I have „had it‰ with Wesley Berry Flowers.
02/15/12

Name : Cathy H.
Email : qtkitycat@yahoo.com
Order Number : 01289017
My Complaint : Same complain as everyone. We ordered $83.81 Teleflora Deluxe Possibly Pink arrangement. What we got was a half dead arrangement of assorted cheap flowers that I wouldn't pay $5 for.
The company has offered a $40 store credit to correct this. I'm still laughing.
This company needs a class action lawsuit!!!!!
02/14/12

Name : Joyce Dillow
Email : jdillow@piedmontchemical.com
Order Number : 
My Complaint : My husband order me flowers for Valentine's Day that I never received. Our Credit card was charged. Needless to say we are having the charges removed from our card. We will never do business with these people again LTF*Wesley Berry. All phone numbers are no longer in service. SCAMMMMMMMM!!!!!!
02/14/12
Name : Jonathan Valones
Email : jvalones@gmail.com
Order Number : 01296228
My Complaint : Just like everyone else, was scammed by Wesley Berry's. Never received my order and was charged the $46.54 (after the $40 KGB deal coupon). Company is unresponsive to emails and phone line is always busy. What an disappointment on valentine's day
02/14/12
Name : Steve W.
Email : swat7@msn.com
Order Number : 01299539
My Complaint : I ordered a $62.95 bouquet of roses for my wife for Valentines Day via Flowers Delivery Express (a link was on the MSN homepage). The advertisment/company promised same (and next) day delivery, local shops etc. My first clue there was a problem was the hidden "service charge" of $17.99 and the 6% "H.C." fee of $6.06. That bumped the price from the advertised $62.05 (minus the supposed $20.00 off promotion) up to $87.00.  
I was excited for my wife to receive her suprise beautiful bouquet at our house on Valentine's Day. However, having not heard from her by around 4:30 PM, I began to grow concerned. I called home and asked if she happened to receive a package today and was shocked when she said no. I suggested she check our front porch but nothing was there. It is now 1030 AM on Feb. 15th and she still hasn't received the flowers I ordered her especially for Valentine's Day! It doesn't matter if or when they arrive now, the charp and purpose has been ruined. A google search of this company and Wesley Berry Flowers, who was supposedly contracted to complete my order, shows numerous Better Business Bureau and review/scam alert sites complaints for subpar service, including late delivery, poor quality, and product received nota s ordered. I attempted to contact both companies via the customer service numbers they provided with my purchase order was unable to reach anyone...voice mailbox full, or
no answer etc. I emailed a complaint and received a generic apology with a "store credit" offer of $40.00. No refund was offered. Their email also advised me that convienently their AT&T phone system was down and they were unable to amke or receive phone calls! This business is a SCAM!!! Do NOT use it. Thankfully I contacted my credit card company, Chase Mastercard, disputed the charge, and they are investigating and have already refunded me.  
02/14/12
Name : John Adcox
Email : jadcox@mindspring.com
Order Number : 01282888
My Complaint : I ordered nearly $90 worth of flowers for my wife on Valentine's Day. I received a confirmation email, but no flowers. They will not answer the phone or reply to email.
02/14/12
Name : chris
Email : tharp709@hotmail.com
Order Number : 63140
My Complaint : I placed an order of flowers on 2/13/2012 for Valentines for my wife to have them delivered for Valentines 2/14/12, I specifically said they needed to be delivered between noon-5PM to my wifes work. Needless to say my wife did not get the flowers and we didn't so much as get a courtesy call as to why they didn't get delivered!! I have tried to get ahold of them repeatedly by email and by calling two different numbers, they have never taken the money out of our account, so I would just like to cancel the order because it kind of defeats the purpose of ordering flowers for Valentines if you don't get them on that day. I would highly recommend that everyone thank twice before ordering from this company!!!!
02/14/12
Name : Anita Wright
Email : alwrigh1@ncat.edu
Order Number : 01283811
My Complaint : I placed an order on February 9, 2012 to have flowers delivered on February 14, 2012. The flowers were NEVER DELIVERED! I am very upset about this. I need someone to call me at 336-285-4671 immediately.
02/14/12
Name : Varsha Patel
Email : varshapatel18@gmail.com
Order Number : 76604
My Complaint : This is the order I placed on 2/9/2012, but what I got was Roses (dead roses) on 2/13/2012. I had asked for delivery for 2/14/2012 they arrived a day early and left on my door step. Please see the pictures I have attached, as this is not what I had order and received. Ordered Pink Daisy and got Red Roses, I clearly think there is a difference in the flowers.
I called yesterday and spoke to an agent request a refund and she hung up on me after give me attitude over the phone, since then I have tried to call back and the phones are busy.
I guess this is because other customers are calling to complain. You guys totally ruined my Valentines .
I will be send this to my local better business bureau as well.
02/14/12
Name : Deana Johnson
Email : SoonerNation469@aol.com
Order Number : No order number was given !! confirmation number 57863
My Complaint : I ordered flowers that were suppose to be delivered on Valentine's Day !! Here it is Wednesday the 15th and still no flowers... I spent $73.25 on this and got robbed.. No body will answer the phones to call u back...... Wesley Berry is a SCAM !!
02/14/12
Name : Clyde Anchors
Email : aanchors1904@comcast.net
Order Number : 01306207
My Complaint : I waited till the morning of Valentines Day to order flowers for my wife and have them delivered. This was the only floral company that would be able to deliver them that day. I trusted them due to the fct that they were an FTD Florist. The flowers were never delivered and I have been unable at this point to contact a real live person. Everytime I call I go through a que and then after awhile in it I get told to leave a voicemail. I did that and still have not received a call back. Also, I have responded with several emails starting last night and to no avail. No response to those emails either. The only recourse I have at this time is to contact my bank and go by and fill out an avidavit attesting to the fact that the services were never rendered.
02/14/12
Name : Kayla Davis
Email : welchso@bellsouth.net
Order Number : 01302496, 01302546
My Complaint : I ordered arrangements for my mom and grandmother for Valentines Day. Neither order has been delivered. I keep calling, but can't get anyone on the phone. After I e-mailed, someone e-mailed back saying I cant get a refund, because delivery on the delivery date was not guaranteed. 
My mom has now had to step in to try and help me get this resolve, because the people at Wesley berry will not talk. This is very Bizarre.
02/14/12
Name : Jasmine H.
Email : odorilove16@yahoo.com
Order Number : 
My Complaint : My husband sent me flowers for Vday. The flowers came a day early and the some of the flowers were already dying. My husband has been trying to reach someone at the company for 3 days now and we keep getting the run around. When they do answer they claim they are the answering service and they can only leave a message for someone to contact us. We have not been contacted yet. When I showed my husband the pics of the flowers I got he told me that he did not pick those flowers for me to get. He told me how much he paid I said there is no way those flowers cost that price. He showed me what he ordered online and that was not what we received. We are highly upset and we want a refund. 
02/14/12
Name : Troy Pumphrey
Email : pumphrey3338@gmail.com
Order Number : 01292486
My Complaint : I placed an order on 2/12/12 for flowers to be delivered on valentines day. Not only did the flowers not arrive or a call placed to me that the order would be delayed, On the very next day I contacted the company who's attitude is that I should have read the fine line that said the company can send the order on the next available day if it's not delivered on the day promised. The company took the money from my account and then refused to refund the money but offered a mere store credit for a future order. When I refused the credit the customer service person tells me that the amount of a credit would be minus delivery charges and is subject to a 30% restocking fee. This is absolutely criminal!!
Does anyone have a class action suit going?
02/14/12
Name : Wade Greenwell
Email : tomgwell@gmail.com
Order Number : reference order number 01297541
My Complaint : Sent a notice from Wesley Berry Flowersthat flowers would be delivered on 14 Feb 2012. My wife did not receive. Terribly embarrassed/ashamed that she did not get flowers from me on this most important day.
02/14/12
Name : Cynthia Hickey
Email : cynhic1@yahoo.com
Order Number : 01237667, 01273793
My Complaint : Order 01237667 (placed 1/7) was same day delivery $84.87 - DID NOT ARRIVE. Arrived next day after a VERY long phone call with customer service. Flowers were as shown, not the Deluxe that was ordered.
Crazy I am, I believed what the Wesley Berry II emailed me. So tried again.
Order 01273793 (placed 2/5) flowers from my Father to my Mother for Valentine's Day. First time in 43 years she did not have flowers. I will be filing a formal complaint with BBB and Clark Howard and anyone else that will listen. This is unacceptable.
02/14/12
Name : Dosent Matter
Email : You have it with my order #
Order Number : 46209
My Complaint : Ordered flowers online. Didn't even know it was going to be Wesley Berry let alone who they were. Now I do. Valentines Day flowers delivered 1 day early. First call: (:20 wait)they said "better early than late and we can deliver a day early due to holiday". Thats not what it says on the website after looking into it. I had to go pick up the flowers from my wifes work because she wasnt working that day.. Thats why I ask for delivery on the 14th. Second call: (:25 wait)It says on the box "DO NOT DELIVER BEFORE COMMITMMENT DATE". We will give you huge in store refund. Sorry Sir. Get the flowers home, looks nothing like the flowers on the internet. Third call: (:20 wait) Its not what i ordered. Took my info waiting on phone call still. I would never, ever, ever, ever, ever......ever recommend this Wasted Berry to anyone. I think thats what they were when they put my order together. I would post pics if i could. $129.39 GONE!
02/14/12
Name : Gina
Email : 
Order Number : 01263628
My Complaint : Company sucks, the stole my money since the have never delivered the flowers.
I called and called, and they either put me on hold or hang up on me. 
02/14/12
Name : Caitlin
Email : 
Order Number : 
My Complaint : My dad ordered a bouquet of roses and carnations for my mother for valentines day, a month in advance. They contacted him a week ago and said they couldn't get him the exact product he had ordered. My dad stressed the point that he did NOT want lilies AT ALL, because my mother is extremely ALLERGIC to them.
So what shows up? A sad, small bouquet with three huge lilies and not a rose or carnation in site. Thanks for trying to kill my mom, Wesley Berry!
02/14/12
Name : Mark Tenney
Email : markwtenney@gmail.com
Order Number : 01275951
My Complaint : I requested a floral arrangement to be delivered between 4pm and 6pm on Feb 13 to the location where my fiancee was getting a massage. Since she was only going to be there that day for a short period, it was crucial that the flowers arrived at the time and date specified. HOWEVER, the flowers were not delivered on time, and my emails and phone calls were ignored. A representative from Wesley Berry refused to cancel my order or give me a refund, and I received no reply after I asked them to change the delivery address to my fiancees actual apartment. Now I have a confused massage therapist who doesn't know what to do with the flowers, a flowerless fiancee, and I'm $51 poorer. This is completely unprofessional and unacceptable.
02/14/12
Name : Michelle Edwards
Email : medwards1441@hotmail.com
Order Number : 01250830
My Complaint : I placed my order a month ago for my Grandmothers birthday. They won't answer their phones and say that they are down. Somehow now the order won't be delivered because of this! Makes no sense
02/14/12
Name : john shegogue
Email : johnshegogue@msn.com
Order Number : 10047552
My Complaint : I just want to thank your co. You not only did not fullfill your obligation. You also ruined my and my girl friends valentines day. You should be so proud. I will be contacting the BBB and also posting complaints about your co. all over the internet.I am expecting a full refund of my purchase. I have read sevral other complaints about yor co. If I could find a lawyer crazy enough to take a case agianst you for fruad I will do it. You are the worst co. I have the opertunity to work with. What goes around comes around.
02/14/12
Name : Cathy
Email : tpitts2@roadrunner.com
Order Number : 01281211
My Complaint : My son sent me flowers today from your company and I can't tell you how disappointing they were!!!! The rose petals were brown and totally fell apart, and the other flowers were wilted, broken and also falling apart. The flower base literally fell apart in my hands - most of it ended up on the floor with the rest floating in the vase. Would like you to resend a FRESH arrangment to replace this one so that I could send him a picture of what he spent his hard earned money on.
02/14/12
Name : Stephanie 
Email : zedek704@gmail.com
Order Number : 57814
My Complaint : I placed an order on Monday February 13, 2012 and got confirmation that it will be delivered on 2/13/12. Tuesday the 14th still no delivery. I called and complain and they gave me credit for next delivery. I get an email that it is out for delivery. It is 5:30pm and still no delivery. I called back and they "say" they tried to call the driver (although they put me on hold for not even 25 seconds). They assure me it will be delivered today. Although they said the same for yesterday. 
02/14/12
Name : Dennis Stevens
Email : dennisstevens@carolina.rr.com
Order Number : 48590
My Complaint : ordered flowers, paid $73.22, rec confirmation for delivery 2/11/12. No flowers 2/12/12. Called 800-628-9371. Said delivery 2/13/12. Nothing. Emailed customer service and Tambra MacDonald, 
Customer Relations, replied delivery with upgrade 2/14/12 - Valentine's Day. It's 5:30PM 2/14/12 nothing. Called 800 number. They hung up on me. Called McDonald's number shown on email 248.668.2881 and line is always busy. My Valentine's Day is less happy thanks to Wesley Berry Flowers.  
02/14/12
Name : Dennis Stevens
Email : dennisstevens@carolina.rr.com
Order Number : 48590
My Complaint : ordered flowers, paid $73.22, rec confirmation for delivery 2/11/12. No flowers 2/12/12. Called 800-628-9371. Said delivery 2/13/12. Nothing. Emailed customer service and Tambra MacDonald, 
Customer Relations, replied delivery with upgrade 2/14/12 - Valentine's Day. It's 5:30PM 2/14/12 nothing. Called 800 number. They hung up on me. Called McDonald's number shown on email 248.668.2881 and line is always busy. My Valentine's Day is less happy thanks to Wesley Berry Flowers.  
02/14/12
Name : Kirk
Email : kirkalaneddy@yahoo.com
Order Number : 01281360
My Complaint : I ordered flowers for valentines day a week ago. Still have not arrived. ALl phone numbers listed on the Wesley berry website do not work.... Is this even a real company??? Usually a real company has working phone numbers.
02/14/12
Name : Jeremy Glover
Email : jeremy.glover_jgcra@yahoo.com
Order Number : 01300720
My Complaint : I ordered flowers from Flower Delivery Express on 2/13/12 for my girlfriend for Valentines Day. FYI... Flower Delivery Express is a front for Wesley Berry. 
At about 4pm on 2/14/12 I learded that the flowers had not been delivered. I tried calling the number listed in my confirmation email and it just rings and then hangs up. I contacted Teleflora as their logo appeared on the confirmation email I received. They claim NO direct affiliation with Wesley Berry and proceded to give me two more customer service number that are not working. 
At this point, my girlfriend has left work with no flowers delivered. 
I will never do business with Wesley Berry, Teleflora or FTD again and you should not either. 
02/14/12
Name : DARRELL HAYES
Email : hayesdlh@hotmail.com
Order Number : 38219
My Complaint : I AM VERY, VERY DISAPPOINTED IN THE FLOWERS SENT TO MY GIRLFRIEND ON VALENTINES DAY BY WESLEY FLOWERS. I PAID ALMOST 67.00 FOR THE WORST LOOKING NOTHING AT ALL WHAT I ORDERED FLOWER ARRANGEMENT. IT LOOKED LIKE A 10.00 ARRANGEMENT. MY ADVICE IS BEWARE. I WOULDN'T ORDER FROM THEM AGAIN, IF THEY WERE THE LAST FLORIST ON EARTH. YOU SUCK!
02/14/12
Name : Darletha Cobb
Email : dyccsunshine@yahoo.com
Order Number : 39268
My Complaint : Ordered roses and a vase for boyfriend on febuary 8,2012, for Valentine's Day he never received them I had been calling all day, busy busy busy no answer finally got thru and the lady said sorr you have to call 888 851-2881 cause we didnt ake your money flower delivery express did I can't help you we are just the middle man delivering from here. So no roses or vase but they have my money.
02/14/12
Name : Venetta Fox
Email : Venettafox140@sbcglobal.net
Order Number : 01286740
My Complaint : On 2-14-12 I received frozen and wilted roses. The roses were dark, brown around the edges and frozen. I have tried to contact Wesley Berry Flower, but I have not received a response. I am deeply saddened and disappointed.
02/14/12
Name : marc
Email : sampson
Order Number : 01301371
My Complaint : This is the 2nd time using Wesley Berry and I must say that I am beyond upset. The first time they switched the arrangement I chose for a cheaper version and this time did not deliver on the day i scheduled. Now I cant get in touch with anyone from the company. The worst retail experience ive ever had!!!!!!!!
02/14/12
Name : Darletha Cobb
Email : dyccsunshine@yahoo.com
Order Number : 39268
My Complaint : Ordered roses and a vase for boyfriend on febuary 8,2012, for Valentine's Day he never received them I had been calling all day, busy busy busy no answer finally got thru and the lady said sorr you have to call 888 851-2881 cause we didnt ake your money flower delivery express did I can't help you we are just the middle man delivering from here. So no roses or vase but they have my money.
02/14/12
Name : Joetta Porter
Email : joettap@gmail.com
Order Number : 15571 
My Complaint : Ordered flowers to be delivered the next day. They didn't get there for a week and were all dead. Would not refund my money, so I had to go through the agony of waiting for a second delivery, and when the 2nd batch arrived, they were pink, and had a bear with congrats on your baby girl shirt. They had a boy, not a girl, and the original order specifically stated that. I will never order from them again, or recommend them to anyone. Oh, and I've got a code for a $75 dollar credit, but when I try to place an order for $50 or $60 flowers and then enter the code, it charges a completely different price than what gets charged if I don't use the code at all. I'm not willing to risk my card getting charged again.
02/14/12
Name : Wanda Trevino
Email : wtrevino1@hotmail.com
Order Number : 01291463
My Complaint : Ordered 1 dozen roses, total over $100.00. Received 4 roses, 1 broken tulip and a few scattered daisies. I have been unable to get a response from WEsley Berry via email or telephone. I have sent numerous messages as well as spoken with a customer service representative to no avail.
02/14/12
Name : Cynthia Goist 
Email : Kclgoist@comcast.net
Order Number : 01298683
My Complaint : Flowers were ordered / confirmation received. However, when I tried contacting Wesley Berry via phone, the number is not in service. Flowers have NOT been delivered as promised / paid for.
02/14/12
Name : Carmelina Gutierrez
Email : carmiegut@hotmail.com
Order Number : 32748
My Complaint : I placed an ordered on Feb 6 for Teleflora's Love Medley Bouquet with Red Roses for valentines day. OMG!!!I am super embarrassed. They were NOTHING like the picture that was posted on the website. Instead of roses...they used carnations!!The arrangement is the ugliest I have ever seen. I am really upset. I have tried to call the company and I have not be able to get in touch with anyone. 
02/14/12
Name : Lora Sletten
Email : illblues@yahoo.com
Order Number : 01293834
My Complaint : I order a nice flowers for my partner and they ruined the surprise by calling my partner instead of me asking if its ok to deliver the flowers on a sunday beacuse Tuesday is to busy and my partner was like " I never orderd no flowers" so they didnt deliver the flowers but charged me 61.46 and then I tried calling for 3 days for someone to talk to me..Finally today a guy name Justin ( one of the sales people) was super rude and not train correctly basicly told me I am screwed and to take it.. I don't know how I am going to get my 61.46 dollars back but some how I will and I will NEVER EVER use this company again... My butt hurts...
02/14/12
Name : BOGEE
Email : 
Order Number : 
My Complaint : My Complaint : Same as others, no flowers on promised date and would only provide a part refund. Customer service rep claimed to be a supervisor was very rude.
01/19/12
02/14/12
Name : mary
Email : 
Order Number : 
My Complaint : Order Number : 01279998
My Complaint : Put this on your DO NOT DO BUSINESS with LIST. The company is in the business of conducting very shady business practices. They are in the business of taking your money and then providing an inadequate product and service. I had ordered flowers to be delivered to my mom on 2/8/2012 while she was recovering from surgery. I was unable to check on the status of my order because it was not working on their website so I sent an e-mail. I did not get a response until 7pm that evening that the flowers would not be delivered that same day. For the inconvience, I was promised an upgrade on the flowers and a note of apology and that the flowers were en route on the truck to be delivered the next day. After calling the customer service center three times to check on the ETA of delivery, the flowers finally arrived around 4pm. The flowers had not been upgraded, there was no apology note attached and the arrangement looked NOTHING like the picture. The flowers my mom received
consisted of several cheap carnations, a few spray roses and one delphinium. There were supposed to be a number of full roses. It looked like something you would pay $25-30 for at your local grocery store. The company has offered me a $30 in store credit "should I wish to order from them again" which I do NOT. I have asked for a refund twice. Instead they finally told me they do not issue refunds for products that have already been delivered. I told them to have the florist come pick up the flowers because my mom does not want them. I have since filed a complaint with the BBB in Eastern Michigan. The company should be out of business.
02/14/12
Name : Christopher Bryant
Email : cabryant9@yahoo.com
Order Number : 01287483
My Complaint : Floweres did not arrive, inaccurate phone number listed on website and 1-800-628-9371 is not a functioning number. Whereas, the number listed on the primary home page is no longer valid. How can a scam like this continue without repercussions?
02/14/12
Name : bill kennedy
Email : mbkennedy@chartermi.net
Order Number : 01296062
My Complaint : half my order was not delivered. repeated telephone calls were ignorded. this my last try to get this resolved.
shockingly poor customer service.
02/14/12
Name : bill stout
Email : stoutb2@gmail.com
Order Number : 01281178
My Complaint : ordered you true romance bouquet for Valentines day. Wesley Berry sent a spring bouquet. Called and complained and they said they would overnight the correct arrangement to arrive today. They sent the same cheap spring flower arrangement.
Can't believe they are still in business
02/14/12
Name : Valerie S
Email : valerie.s.salazar@gmail.com
Order Number : 248-8512881 MI 24388942039463311915193
My Complaint : SCAM SCAM SCAM
Last Tuesday, I was promptly billed for a $85 flower arrangement by Wesley Berry. The website tricked me into spending more than I intended, I selected a "medium" not delux arrangement and was charged for the delux anyway, PLUS some mysterious $17 service fee. Then, the flowers were never delivered! When I called to inquire, they gave me strange excuse of not being able to access records "after hours" and was told they would call me back. I never received a call back and the flowers have not been delivered, a week later. I am very angry and my mother in law received NOTHING for her birthday. It makes us look inconsiderate and like LIARS, "Oh,we ordered you flowers, didn't you get them?" Please do not do business with this company! Given this long list of complaints, apparently this is a common problem with Wesley Berry.
02/14/12
Name : karen hebert
Email : karenhebert45@yahoo.com
Order Number : 01275596
My Complaint : I ordered flowers on February 6th. They were to be delivered same day. I paid 72.00 for these. Still no flowers. I called customer service, no answer, I called call center the girl would not give me any information, would not let me talk to a manager, she had a bad attitude and then hung up on me. Never Never use welsey berry. Now we are having to fight to get my money back.
02/14/12
Name : Kris Todd
Email : kris@kasinkris.com
Order Number : 01282750
My Complaint : 2 MAJOR problems.. First, Valentine's Day flowers should not be delivered the day BEFORE Valentine's Day. Sorry, takes a little of the effect away. Second, the flowers we received looked nothing like the flowers we ordered. Wrong vase, wrong flowers, wrong flower colors. There is nothing about this so called "arrangement" that looks even remotely similar OR of equal value. Especially considering most of the flowers are dead or on the verge of dying. I've already started circulating an image of the flowers I ordered vs. what we received so here's the link...
http://twitpic.com/8jfouw
02/14/12
Name : ANGELA CROW
Email : angelal@grandportage.com
Order Number : 1280495
My Complaint : i ordered flowers for a family friend and this was last Wednesday, they told me they would be delivered the same day.... well it then turned into Monday and the lady gave me a tracking number when i called Monday morning to make sure they would be delivered, it said they would be here no later than 4pm....well it is now Tuesday morning and no flowers....SURPRISE SURPRISE.... and th etracking number is invalid now..... WHERE ARE MY FLOWERS???????? i paid 60 dollars and they give me a 30$credit like i will ever use their company again... i sure wish i seen all these complaints before i would have planted and grew my own, would have been here faster!!!!!!
02/14/12
Name : Seb Riso
Email : seblov@gmail.com
Order Number : 01268911
My Complaint : Same as Sherri, I ordered Enduring Passion 12 Red Roses for Valentine's Day (worth $90) and they not only were delivered today (as day earlier) but the arrangement consisted of "carnations" (worth as much as $40??) rather than red roses. I sent an email requesting a refund and they have so far refused and offered a store credit. I declined their offer and demanded a full refund. Will dispute the charge with my credit card if they refuse to refund.
02/14/12
Name : marlinda lewis
Email : marlindal@aol.com
Order Number : 4046065559 or 01282973
My Complaint : My husband ordered red roses and white lillies, balloons and turtle candy to be delivered on Friday Feb. 10, 2012 and I recieved pink trimed roses with old allsorted chocolate, and no balloons. Can't these people take an order correctly. And they said they won't give your money back. We will get our 80 something dollars back. We will do whatever it takes to make these people pay for their bad service.
I'm going to contact the news media and the police department in Commerce Twp, MI.
02/14/12
Name : joe
Email : joe6390@aol.com
Order Number : 
My Complaint : Order Number : please reference order number 01254465
My Complaint : I ordered flowers for a friend of mine that had just finished having major surgery. I made the order on Saturday Jan. 21, 2012. It was to be delivered that same day to the hospital that she was in. Saturday evening came and went, Sunday, Monday, Tuesday and still no flowers. After numerous calls and emails, I received emails of apologies from the CEO on how sorry this happened and they would make the situation right. (Re: WFB75DKN)
The following Saturday, Jan. 28th, my friend was already at home and STILL no flowers. Promised of upgrades, $75 credit towards my next order, etc... On Jan. 31, after my above and beyond efforts and patience and continued emails and calls, I final said enough is enough and demanded my payment in full be returned to my account. I received an email stating they, "Please accept my sincere apology for the recent issue you had with my company. Although I am sure it is of little consequence for you to hear, I want to personally offer you my apology. I take your situation very seriously. My family has owned and operated Wesley Berry Flowers since 1946, and this is not the type of failure we take lightly." (Words that truly have no clout or serious meaning.)
Wesley Berry II 
CEO
Wesley Berry Flowers
American Floral Delivery
Flower Delivery Express
Flowers Nationwide 
This exact email was sent to me 3 or 4 times over the course of this entire above and beyond ordeal. The response was the, "I am very sorry this wasn≠t able to be delivered as requested. I have cancelled this order and I will be submitting this for a full product refund. It may take up to 7 business days to see this in your account." On February 2, I received this same message and stated again it would take 5 to 7 days to return my refund to my account. Now they have added 2 days to restart the 5 to 7 day process of my refund. Will there ever be one? 
I contacted another company and placed an order, FTD florist on Wednesday, Feb. 1 and as promised, her flowers were delivered the following day. I have never ever encountered this absurd type of experience and hope that others won't have to go through this. You purchase flowers for your special reasons from the heart etc... and the company immediately sucks the money from your account and never delivers. Now I didn't get to have the flowers delivered at that special time when you wanted to make someone feel better or know they are being thought of, etc... then never having them arrive. I called her and asked almost daily if she ever received them, talk about how that made me feel.  
I hope this report gets investigated and somehow is addressed. This is not in anyway acceptable for a so called "Nationwide Business." This sounds more like a bogus rip off flower company.


02/13/12
Name : Sherri Roberts
Email : gunners_mommy09@hotmail.com
Order Number : 33432
My Complaint : I ordered the HERSHEYS HUG BOUQET for valentines day and they were not only delivered a day early but are completely worng. I ordered roses and got the most ugliest excuse of flowers I have ever seen, My lawyer has been contacted and will be doing whatever it takes to get my $105.94 back from yall. I will be sure to tell everyone I talk to to never use your services because yall are a sad excuse for a florist. My 2 yr old grandson has picked me prettier weeds out a yard.


02/13/12
Name : Allen Sanders
Email : elderx@gmail.com
Order Number : 01255571
My Complaint : I orderd flowers on 1/22/12 for delivery to my sister for her birthday. On the 24th I got an email saying couldn't deliever and would upgrade order, the next day I got another sorry can't deliver. I sent an email asking for an explanation, no response. The I called the Wesley-Berry number and waited for a long time to speak to a human. He said he was sorry and that he would check with the local florist and call me back the next day. No phone call. Finally after about a week and no communication I called my credit card company and disputed the charge they had placed on my account. My sister never did receive any flowers. I will never order flowers from Wesley-Berry, this is just very poor customer service.


02/12/12
Name : bill sievert
Email : bill_sievert45@yahoo.com
Order Number : 
My Complaint : My grandson passed away on 2-1-12 my loving cousins sent 2 different arrangments that were to be delivered to the funeral, not only did the arrangments arrive several days after the funeral but they weren't even the ones ordered. You can imagine the look on my daughters face when she opened the boxes and found dead rotting flowers, her son has passed and for her to see the dead flowers was just overwhelming! her dead son receiving dead flowers omg. this company should be shut down! I bet if it was there family members funeral they sure wouldn't have sent something like this! He was 17 days old, how could they be so insensitive. R.I.P. pa pa's little angel Kohl van roderick Eklund 1-15-12 to 2-1-12 we love you!


02/11/12
Name : Mary Gage
Email : mkgage07@att.net
Order Number : 47763
My Complaint : They did lower the price after I called. I went online for the first time to Wesley Berry Flowers and ordered "Teleflora's Bear Hug Bear w Pink Roses." It is a tiny white bear hugging a small glass vase holding flowers. It said the shown product was $72.99. When I finished ordering, the total was $97.64. I went back and looked to see what happened. There is an already checked "Premium" box ($72.99) to the right of the product. I didn't see that. And it never even explains what premium is! The "as shown" and "deluxe" were not checked, just the "premium." When I called to talk to them, premium was explained as more flowers, but I told her, nowhere online does it explain even what that is, and it shouldn't be automatically checked. She was able to get me back to the $72.99. I just thought the way they did the order online was sneaky.


02/11/12
Name : Howard Emerson
Email : hmemerson@aol
Order Number : 42404
My Complaint : Oh boy........I had an issue with this company a few weeks back when a friend hurt herself and I felt like sending flowers to a small California town. Like others here, I got the 5 o'clock email stating that they couldn't make the delivery, blah, blah......but the next afternoon I got an email from my friend saying how nice the flowers were, what a surprise, etc. Great.
Meanwhile I get the apology letter from Wesley Berry, yada, yada, and offering $50 off my next order.
That order was placed 3:00PM 2/9/12 and the calendar was marked for delivery 2/9/12. It's after 7:00PM on 2/10/12 and nothing.........Luckily it's not a special occasion, but I just wanted some nice flowers for my wife, so I may lose $28.00, as that's how much more the arrangement was over the credit. Shame on me for not googling this yo-yo's name until tonight.......Next call is to PayPal to get my money back.


02/11/12
Name : Ashleigh 
Email : 
Order Number : 01279998
My Complaint : Put this on your DO NOT DO BUSINESS with LIST. The company is in the business of conducting very shady business practices. They are in the business of taking your money and then providing an inadequate product and service. I had ordered flowers to be delivered to my mom on 2/8/2012 while she was recovering from surgery. I was unable to check on the status of my order because it was not working on their website so I sent an e-mail. I did not get a response until 7pm that evening that the flowers would not be delivered that same day. For the inconvience, I was promised an upgrade on the flowers and a note of apology and that the flowers were en route on the truck to be delivered the next day. After calling the customer service center three times to check on the ETA of delivery, the flowers finally arrived around 4pm. The flowers had not been upgraded, there was no apology note attached and the arrangement looked NOTHING like the picture. The flowers my mom received
consisted of several cheap carnations, a few spray roses and one delphinium. There were supposed to be a number of full roses. It looked like something you would pay $25-30 for at your local grocery store. The company has offered me a $30 in store credit "should I wish to order from them again" which I do NOT. I have asked for a refund twice. Instead they finally told me they do not issue refunds for products that have already been delivered. I told them to have the florist come pick up the flowers because my mom does not want them. I have since filed a complaint with the BBB in Eastern Michigan. The company should be out of business.


02/11/12
Name : Dana Ayers
Email : dana.ayers@ink48.com
Order Number : 01277387
My Complaint : I placed an order at 10am on 2-7 and after the order was placed I called Wesley Berry to ensure delivery would be made by 4pm that day because the recipient leaves work around that time. I explained that the flowers were for my sister in law and it was her first day back at work after maternity leave with her first child and I wanted to cheer her up with flowers. I expressed the importance of having the flowers delivered that day and was assured it would not be a problem. 
At 3pm that afternoon, I called to check on delivery status and was informed that due to a backlog of orders my flowers would not be delivered that day. The aspect that angered me the most is that I had to call back to discover the flowers would not be delivered that day and the gentleman with whom I spoke was unhelpful and had very poor customer service skills. I decided to cancel the order at that point and he left me on hold for 13 minutes. 
I sent an email to their customer relations email address the following day (2-8) listing my complaints and never received a response or any type of apology. 
And then today (2-10) I called yet again because my credit card has not yet been refunded and the gentleman with whom I spoke (Jesse) told me that the delivery fee is non refundable and this is disclosed on their web-site. At that point I asked to speak with a supervisor and was informed there was not one available as all three (Rebecca; Mike O and Mike S) were all on calls and there were other people waiting. 
I am beyone livid and done with Wesley Berry flowers. Not only should I have been informed that the delivery fee is non refundable the first time I called and cancelled the order, but their utter lack of customer service skills is appalling and their corporate office should look into better training for their telephone representatives. 
Sincerely,
Dana Ayers


02/09/12
Name : Dean Maropoulos
Email : d.maropoulos@verizon.net
Order Number : 39466
My Complaint : From what I understand from the recipent the merchandise was not worth the money we paid for it. I mistaking thought it was a coffee cup not a teacup for the $70.00 we paid. The merchandise wasn't even wrapped. The picture is very misleading.


02/09/12
Name : Ryan Yaegle
Email : miracles45@yahoo.com
Order Number : 41063
My Complaint : I ordered flowers to be delivered same day-Called five times and was hung up on three seperate times before I was able to ever speak to someone. Once I did get on the line with someone I was told that they didn't have my flowers and would need to Federal Express them to be delivered in five days. Federal Express flowers?? I asked to just cancel the order and was told that only half of my paid amount could be refunded. When I asked for the name of a supervisor I was put on hold for twenty minutes while she found the name. This place just stole from me. Very large mistake!! It won't happen again!


02/09/12
Name : Jonathan Gordon
Email : heisman675@aol.com
Order Number : 01242929
My Complaint : I ordered flowers online and they had same day delivery available. it was for my mother's birthday charged me $95.48 flowers never showed up and then at 5pm they send an email saying they cant deliver the flowers. The next day I was very unsatified with their services, which i never received. I canceled the order and requested my money back. They said the funds will be returned within 7 business days. A month later I still had no refund. I sent another email requesting my money to be returned. it tooked 4 more days and they only returned $72.95. I called and they gave me the run around about a service charge for processing the order.. It was a very unprofessional experience and I would never never use them again or recommend them. I can't believe they are allowed to operate. I feel like wesley berry flowers is a scam. 


02/09/12
Name : Suzanne Stephans
Email : surf8@optonline.net
Order Number : Order 1270721 
My Complaint : My order was to be delivered on Friday Feb. 3rd - it was placed on Jan. 29th- this was my sister's birthday. Despite receiving a confirmation that the flowers were delivered - they never were. By 10:30 PM that night I e-mailed Customer Relations Annie Werthman. I cancelled my order. I was very disappointed and turned off by the way this was handled. Then late the next day low and behold a sub-par, cheaply arranged vase with not even 1 rose in it was delivered to my sister. It was to be a $40.00 arrangement - this was at best $10.00 dollars at the local supermarket. The vase was the only thing of small value. Now I am being told I have to pay for these flowers that I canceled due to the fact that they were not delivered on the day they were contracted to be delivered. I am now forced to take the issue to my credit card company - which I will do as I can't allow this type of conduct to go unaccounted for. All in all a terrible experience - would never reccomend this
company to anyone.


02/06/12
Name : s sun
Email : sunshine@yahoo.com
Order Number : 377733
My Complaint : this company is nothing but a bait and switch company. those of you have ordered get on the ball and contact the better business bureau directly. follow the prompts on line to fill out the complaint.
http://www.bbb.org/ 
request a full refund. do not accept resolution until you have checked your bank card ensuring the monies have been refunded.
slimy company. do not use them! 


02/06/12
Name : Maryann Smith
Email : eclecticworldgems@gmail.com
Order Number : WFB75YEK, or 17074
My Complaint : I tried to order on line and after entering my payment information I waited 15 minutes for a confirmation and it did not come thru. So I called and explained what happened and what I was trying to order and they processed the order on the phone for me. 
After I discovered my card has been charged twice. Both charges are for the orchid and teddy bear. Both are exactly identical so you can see that it wasn't a different order. 
I called them and they said they would credit me 70% of one of the orders. I told them it was their mistake and that that is not exceptable. 
I recieved a letter of apology from wesley flowers. I ordered on 1/26 and I was told since that they would give me a full refund of the 132.43 and I still have not seen any refund on my account.
This is a real hardship for me. 
Thank you
Maryann Smith


02/04/12
Name : Sharon Roybal
Email : sharonroybal@hotmail.com
Order Number : 01254056.
My Complaint : Unbelievable!! My friend's father passed away 3 years ago. The funeral services were in Montana. I live in New Mexico. I ordered flowers several days before the services. They never arrived. I cancelled the order and made sure I was refunded. I thought it was a one time mistake. WRONG! I ordered flowers for my grandbaby's arrival in Alabama. They never arrived at the hospital. And when I gave the home address, 2 weeks later NO FLOWERS. They are very quick to charge your credit card and that is about all they can do quick. Now I am told it will be 5-7 business days to receive a refund. SERIOUSLY bad service. I will make sure anyone I know NEVER uses their services.


02/04/12
Name : Sandra Anderson
Email : slanderusa@gmail.com
Order Number : please reference order number 01254465
My Complaint : I ordered flowers for a friend of mine that had just finished having major surgery. I made the order on Saturday Jan. 21, 2012. It was to be delivered that same day to the hospital that she was in. Saturday evening came and went, Sunday, Monday, Tuesday and still no flowers. After numerous calls and emails, I received emails of apologies from the CEO on how sorry this happened and they would make the situation right. (Re: WFB75DKN)
The following Saturday, Jan. 28th, my friend was already at home and STILL no flowers. Promised of upgrades, $75 credit towards my next order, etc... On Jan. 31, after my above and beyond efforts and patience and continued emails and calls, I final said enough is enough and demanded my payment in full be returned to my account. I received an email stating they, "Please accept my sincere apology for the recent issue you had with my company. Although I am sure it is of little consequence for you to hear, I want to personally offer you my apology. I take your situation very seriously. My family has owned and operated Wesley Berry Flowers since 1946, and this is not the type of failure we take lightly." (Words that truly have no clout or serious meaning.)
Wesley Berry II 
CEO
Wesley Berry Flowers
American Floral Delivery
Flower Delivery Express
Flowers Nationwide 
This exact email was sent to me 3 or 4 times over the course of this entire above and beyond ordeal. The response was the, "I am very sorry this wasn‚t able to be delivered as requested. I have cancelled this order and I will be submitting this for a full product refund. It may take up to 7 business days to see this in your account." On February 2, I received this same message and stated again it would take 5 to 7 days to return my refund to my account. Now they have added 2 days to restart the 5 to 7 day process of my refund. Will there ever be one? 
I contacted another company and placed an order, FTD florist on Wednesday, Feb. 1 and as promised, her flowers were delivered the following day. I have never ever encountered this absurd type of experience and hope that others won't have to go through this. You purchase flowers for your special reasons from the heart etc... and the company immediately sucks the money from your account and never delivers. Now I didn't get to have the flowers delivered at that special time when you wanted to make someone feel better or know they are being thought of, etc... then never having them arrive. I called her and asked almost daily if she ever received them, talk about how that made me feel.  
I hope this report gets investigated and somehow is addressed. This is not in anyway acceptable for a so called "Nationwide Business." This sounds more like a bogus rip off flower company.


02/03/12
Name : Danny
Email : 
Order Number : 
My Complaint : I made a order on 01/17/12 and its 02/03/2012 and still no refund. I canceled my order on 01/18/2012. I sent emails and called for a refund, and eventually gave up and filed a complaint on 01/27/2012 with the BBB of Michigan on them.The lied to the BBB and said they refunded my money, but did not. As of this day I am out of $55.20. I WILL NEVER USE THEM AGAIN


02/03/12
Name : Jeannie Ensmenger
Email : Willowwindart@netzero.com
Order Number : 0125330
My Complaint : Absolutely unbelievabley flakey service! I put an order in for my sisters birthday on 1/20/2012 over the phone with a representative..it was to be delivered that same day..it never got there..I called and spoke to another representative that evening, they apologizedand and said a manager would contact in the morning..they never did.I waited a few days and called again.. Basically I spoke with multiple representatives over a 2 week period that told me a variety of excuses, apologies-promises..non of which happened, then this morning I saw I was billed a second time for more money than the original amount for the order that was never delivered.. So I called to cancel the order all together..they tried to tell me it was in transit and they would give me 50.00 store credit.. Whoopee! I said I just wanted to back out of the order, I didn't trust them anymore..they basically said ok it would take 10 days to get my credit to


02/02/12
Name : 
Email : 
Order Number : 01267992
My Complaint : Ordered flowers early in the morning of of Feb 1st, but by the end of the day I got their standard form letter that they were sorry, but would upgrade me & deliver flowers the next day. 7pm on day 2 I get another email standard form email from the CEO. I see that the same email is attached to some other emails that I have read below. 2 days later still no flowers, & they have my money. With all of these complaints how can they have a Better Business Bureau rating.


02/02/12
Name : Jack Taylor
Email : Jet and@yahoo.com
Order Number : Unknown made order @ 10:45 am 01-02-2012
My Complaint : Company failed to deliver flowers at all. Sited incomplete info, when they had delivered multiple times prior and charged me $30.00 when I canceled the order. They SUCK. JDT


02/02/12
Name : 
Email : 
Order Number : 
My Complaint : HORRIBLE SERVICE!!! Was guarranteed same-day delivery and they took 2 days to deliver!!! Refused refund and told basically "too bad" since it was delivered already...TWO DAYS LATE!!! Never use them again!!! FALSE ADVERTISING TO THE FULLEST!


02/02/12
Name : Don Winner
Email : donwinner@gmail.com
Order Number : 01267296
My Complaint : My Complaint : I placed an order for flowers for my niece's 40th birthday. When the flowers were ordered they were to be delivered on January 13, 2012 they were not delivered until January 14th. I received a $50 credit for future orders. You can not apply the $50 rebate to sale price flowers online, which means it was only a $30 credit.I placed an order to be delivered on Feb 1 for a friends birthday and they were not delivered and they wanted to deliver them on Feb 2nd a day after her birthday. What a scam! How can they treat customers like this and stay in business!!!!!

01/31/12
Name : Sherry Ingmire
Email : sss112492@yahoo.com
Order Number : 01263800
My Complaint : The flowers I orderd were supposed to be delivered to my husbands room on 1/29/12 and they still haven't arrived. I called yesterday evening to have them cancelled. I received an email today saying I have a $50.00 discount on my next purchase. I don't want a discount I want a refund! I don't want the flowers. I have been staying up at the hospital day and night and I haven't been able to contact this company. This is a disgrace. I called today and I was told the flowers had been sent already! How am I supposed to know that?? I can't get a refund so I can buy some more in a store this time!! The lady today on the phone was rude and blaming me for this!! Please don't buy flowers from this seller go to ftd or a local store like I will next time. I will never buy anything from this seller again! I was insulted that it was portrayed as my fault! 


01/31/12
Name : rose urbanowicz
Email : aurbano2080@aol.com
Order Number : 01264249
My Complaint : i placed my order for flowers to be delivered to my nephews funeral home for 1-30-12 they said that they the home and was told to deliver them on 1-31-12 there was no phone call to me regarding the change of date and NO reason for it. I know when my nephews wake is , and perhaps who they spoke with at the funeral home made a mistake or was misunderstood but they should have called me. They made a horrible situation that much worse. All other flowers were delivered on Monday there is NO reason for this mistake. I feel I sould be given a full refund and this needs to be addressed. On the website should be a place to type in the viewing dates and time. The family knows best. No other person should have to be extra upset the way I am. Death of a family member (mose so at 27) is hard enough without them making it worse!



01/28/12
Name : Wanda Strickland
Email : wtstrickland74@gmail.com
Order Number : 01261344
My Complaint : they did not deliver my order of flowers and they told me they would deliver them the next morning did not to that either...called and told them as well as emailed them that I want a full refund and they said they were keeping fees for delivery....which they did not do....they also would not tell me the local florist that they were using in my home town...I choose them because they were a FTD florist.....I have contacted our local tv station and my bank and will also be contacting the attorney general offices in NC and MI....I am not a happy camper here and I am a disabled person who does not have money to just throw out...these flowers were for my mother and I will continue to persue this as long as it takes to get justice....I have posted this on my facebook acct so no one else gets taken by this company


01/27/12
Name : Walker Davis
Email : walkerwaremontana@gmail.com
Order Number : 17504
My Complaint : I ordered flowers for a celebration and they were not delivered. Then I gave the florist an extra day and still they were not delivered. I called and was put on hold for ten minutes and then told I would be charged a service fee for cancelling my order. I wanted to argue this point since clearly no service had been given to me and I was put on hold again. After 15 minutes I hung up the phone. I will dispute any charges made to my credit card from this company and will write a review on yelp. No one should be using this company! Thank you, Walker Davis


01/27/12
Name : Charles Copp
Email : 
Order Number : 
My Complaint : Ordered Flowers for our Mother to be delivered Christmas Eve and they did not arrive. After a couple days we called and were told they could still deliver some but we said no and wanted a refund. They only gave back some of the money claiming they had to charge a service fee."Service Fee???" As far as we are concerned these people are to be avoided at all cost!


01/27/12
Name : RANDALL WEST
Email : RGWEST1835@CHARTER.NET
Order Number : 01255014
My Complaint : I ORDERED FLOWERS FOR A CANCER PATIENT ON 1-22, ABOUT NOON. THE REP WAS ASSURING ME OF DELIVERY EVEN ON SUN. AT ABOUT 4PM, I WAS CHECKING THE STATUS, SHE IS STILL TELLING DELIVERY WILL BE BEFOR 7PM. AT SAME MOMENT IM GETTING AM EMAIL INFORMING ME DELIVERY CAN'T BE MADE. I CANCELLED THE ORDER. REP. ASSURED ME OF THE CANCELLATION. THEY TOOK THE ONEY OUT OF MY BANK ACCOUNT ANYWWAY, AND CHARGING ME $20 FOR "NOT DELIVERING" AS PROMSSED. WHAT A SCAM. THE "RESTOCKING FEE" THEY ARE GETING US FOR. THERE WAS NOTHING TO RE-STOCK. IT'S JUST A GRAB FOR THE MONEY. I'M GOING TO START SELLING LOTTERY WINNING NUMBERS, AND WHEN THEY DON'T WIN, JUST REFUND PART OF MY PROMISE. A TOTAL SCAM.


01/27/12
Name : AnnMarie
Email : annmee@aol.com
Order Number : 01206998
My Complaint : The absolute worst customer service. Flowers were not delivered as requested. Was told and agreed upon another delivery date. Totally disregarded the new date and delivered flowers to be left outside for days. Trying to solve the situation and given either wrong codes and dealing with website that was not working properly. Tried for almost a week to place an order to no avail. Please do not use this service. It has been a total nightmare. No refunds and cannot take advantage of the current price. I have to buy it at full price. Was told was given wrong codes and a website that was not the one to use. Just a nightmare. Will never use this service again and the BBB should be contacted.  


01/27/12
Name : Vicky 
Email : geislerv@sbcglobal.net
Order Number : 01246267
My Complaint : I ordered flowers on Saturday, January 14, to be delivered to a funeral home on Sunday, January 15, in Broken Bow, Oklahoma. On Tuesday, January 17--the day of the funeral--I received an e-mail four and a half hours after the funeral that they needed more information before processing my order. On Wednesday, I called and expressed my disappointment and requested a refund to my credit card and asked for flowers to be sent to the residence of the family. I was told it was against company policy to refund the money and also send flowers. After many more phone calls and e-mails I was told they would refund my credit card, but that was all. On Thursday, I went to my local florist and ordered flowers to be sent to the home of my friend. I then called the Chamber of Commerce in Commerce, Michigan--home of Wesley Berry Flowers and got the name and phone number of the Chamber representative--John Keeler--248-520-0095. I reached him on the phone and he immediately asked for my
order number, name, and phone number because he said he did not deal with customer service. I explained my experience to him and he said he would have someone call me. Three hours later a Wesley Berry Flowers vice president, Michael Bandlow (mbandlow@800wesleys.com), called me. I explained my situation to him and told him I had asked for a complete refund and flowers to be sent to the family. He agreed that that was not an unreasonable request and said he would take care of it. On Friday, flowers were sent to my friend and my credit card has been credited for the full amount. It took me a day and a half to finally reach someone who would do something and get this resolved. If I wasn't a retired teacher, I would never have had time to deal with this. I will never use Wesley Berry Flowers again!


01/26/12
Name : Jana D
Email : 
Order Number : 01255090
My Complaint : I ordered flowers for my niece on SUNDAY 1/22.
I received an email saying they couldn't deliver the flowers and that I was "being upgraded at no additional cost to me" and that they would be delievered the next day.
The next day came and went and I received another email saying the samething.
I finally was able to talk to someone and all they did was tell me it wasn't their fault but that they would give me a $50 credit (which I don't want bc I'll never use that company EVER again). 
They also said that according to their records it was scheduled to be delievered THAT afternoon (1/25). 
I just found out 20 minutes ago that IT STILL HAS NOT BEEN DELIVERED AS OF TODAY (1/26)
I am beyond angry and digusted with this company and will do whatever I can to cause problems for them.
DO NOT USE WESLEY BERRY FLOWERS EVER!!!! Save your money!!!


01/26/12
Name : Michelle
Email : durbinmichelle82@yahoo.com
Order Number : VVS785
My Complaint : This was a Teleflora order received by us (another Teleflora flower shop) The order was originally sent at $34.99 which is under our minimum of $55 to deliver to that specified town. I called and they said they could not give us $55 so they would cancel. After cancelling we received yet another order of exact same description and card message with a different price of $39.99. This time when I called the lady explained that the most she could give me would be $44.99 for this order. So.... explain to me how she was originally sending the order for only $34.99. WHAT HAPPENED TO THE CUSTOMERS $10.00 THEY PAID???? Do they just pocket the money?


01/26/12
Name : Vicki Erhart
Email : verhart@cox.net
Order Number : 01245130
My Complaint : I ordered the Teleflora Bee Well Bouquet for a church member who was in the hospital after suffering a heart attack. It was to be delivered the same day (January 13, 2012). I received an email that evening stating that it would not be delivered until the following day. I responded to the email and told them that I did not feel comfortable with that because of our religious beliefs and because he was scheduled to be released the following day. They wrote back that they would call before attempting delivery to make sure that he was still there. They did not address our religious concerns. The following day I received an email and a text confirming that the delivery had been made. The following Monday evening (3 days after the delivery was supposed to have been made) I received another email stating that it had not been delivered because I did not give them information that they needed to make the delivery. I called and was informed that local florists commonly
send out confirmation of delivery, even though no delivery has occurred, to avoid paying a fine by the Wesley Berry Company. They told me that they needed his home address to deliver the flowers. Since I do not have his home address, I told them that I needed a full refund. They even told me that they would call the hospital and attempt to get his home address from them (HIPAA!!!) They finally agreed to refund my money plus they offered me a $50 store credit. The next day roughly $60 was removed from my account by Wesley Berry. I called to inquire and the lady got really nasty with me and told me that I would not be receiving my refund. I eventually got an email claiming to be from Wesley Berry, himself. It said that he was very sorry and has spoken to his entire staff and here's a $20 credit for my trouble. Meanwhile, NO delivery was ever made, I'm out $60 and I have not gotten one dime back, not to mention that $50 store credit. It's been two weeks since the flowers were
supposed to have been delivered. I was shocked to discover that the Better Business Bureau considers Wesley Berry an A+ rated company despite having received over 375 complaints over the past 3 years, many of which have not been settled to the satisfaction of the customer. Oh, and by the way, the company pays for the rating.  


01/26/12
Name : Chris Olson
Email : dlandnut@yahoo.com
Order Number : 01192608
My Complaint : Ordered flowers on 12/7 for delivery on 12/23. Wrong arrangement. Called 12/24, no one there left message. I called again 12/26 to say flowers were wrong, was told they will replace that day. Didn't show up for 3 days, wrong arrangement again. Sent email, no response. Called 5-9 times was left on hold for 10-15 each time.
HORRIBLE COMPANY!!!!!


01/25/12
Name : Jeanne Shanklin
Email : lewisprop@aol.com
Order Number : 01238426
My Complaint : I ordered a floral arrangement for a loved one's funeral on January 9th. I received an e-mail two days later from Wesley Flower's that they had yet to deliver it. I was extremely upset and embarassed since this was for a close family member and the funeral had since passed. I have spoken to over four people and was promised that my account would be credited as it should be since the product never arrived and here we are 17 days later and my Discover card has yet to be credited. You should be ashamed at how you have handled a first time customer - I had only one chance to pay my respects and you took that away from me and have not even returned my money. Horrible, horrible service!


01/24/12
Name : Marilou
Email : stevehult@verizon.net
Order Number : 573f
My Complaint : Flowers ordered on 1/13 for delivery on 1/23. Called my aunt on 1/24 no flower delivery for her 82nd birthday. Called florist and asked for delivery the next day. Very disappointed in poor service. Won't use them again.  


01/24/12
Name : Nancy Garlow
Email : 427569@sbcglobal.net
Order Number : 01253029
My Complaint : Florists was to deliver arraingement to my mother on her 91st birthday on Saturday, Jan. 21st. I had picked out a purple floral for her to recieve because she loves purple. Florists emailed me SATURDAY and told me that they would not be able to deliver flowers at that time and would deliver MONDAY!!! I was totally upset due to my mothers birthday!! Then when the flowers arrived they was NOT what I ordered!!! Will NOT be using this Florist AGAIN!! TOTALLY DISSATISFIED!! 


01/23/12
Name : Juanita
Email : juanitalallen@comcast.net
Order Number : 01254568
My Complaint : I was searching for a ftd florist in another city to send flowers to my best friend in the hospital with a broken leg on 1/21/12. I was told that my order would be delivered that day. Today on 1/23/12 my order still had not been delivered and I received this information...
Thank you for your recent order with Wesley Berry Flowers. We apologize, but we 
are unable to deliver your order today as requested. We are sorry for the  
inconvenience of this, and we have upgraded your order at no additional charge. 
We will take great care to ensure that your order being sent to SANDRA BARNES is  
delivered as soon as possible.  


01/23/12
Name : Travis Prewitt
Email : travisp5@hotmail.com
Order Number : 99790 
My Complaint : Absolutely terrible experience. I ordered on a Thursday for a Saturday deliver thinking over 24 hours notice would provide plenty of time. I spoke with the recipient Saturday evening and they had not received the order. I called and they told me they were going through a price war with a local company and actually had contacted another company to deliver the order. I was never contacted or told that they would not be delivered on time. For the inconvenience they said they would give me a free upgrade, $50 store credit, and the order would be delivered Sunday. Again, Sunday passes and no delivery and again I was never notified. I call back again Monday morning they took my phone number and said an administrator would contact me shortly. I waited until the end of the day Monday when no one had called and they said there was no note on file for an administrator to call me and they say they never guarantee Sunday delivery so it is set to delivery Tuesday. It wasn't
delivered Tuesday, nor was I notified so I called back a fifth time. This time they offer me $30 more of store credit (which I still hadn't received the $50 promised earlier). This call was near the end of the day so she said she would make a note of it and work on it the following day and would call me to update me on the situation. Wednesday night rolls around and still no call so I call back and have to show how frustrating I am getting. I had called them 6 times and the only time they contacted me was to confirm they received my order. I never received my store credit so I had the representative give it to me verbally over the phone. It was supposed to be $80 but I only received $75 but I didn't want to be on the phone any longer so I left it at that. To keep me from getting a refund, the representative got a price override from his supervisor to give the local company the money they wanted for the arrangement (something they could have done from day 1). The flowers were
finally delivered 6 days and 6 phone calls later. They didn't look anything like what I had ordered and certainly didn't represent the free upgrade I was promised. This was is an absolute joke and I would never recommend anyone do business with them. I see why they give store credit because people don't even want to go through the trouble to use it.  


01/21/12
Name : Lisa Kincheloe
Email : boehmanl@gmail.com
Order Number : 96067
My Complaint : I ordered on-line a deluxe arrangement that was to include a crystal/glass cross for a funeral on 1/10/12. I received confirmation that the order would be delivered the same day. I attended the funeral ( a 3 hour drive) and discovered the flowers had never been delivered as of 1/11/12. I received an e-mail the day of the funeral (1/11/12) at 5:24 pm informing me they could not deliver the flowers but would be sending them out as soon as possible. This was for a funeral; they don't do funerals several days in a row.
I e-mailed them back and told them that if they could not deliver the order within 24 to 48 hours to cancel the order and refund the money.
They e-mailed and assured me they would deliver it the next day, so I had them to change the address and deliver it to a residence.
Someone stayed home all day just to receive the delivery. At 5:00 pm, they called and said no one had delivered anything to them.
I e-mailed at 5:30 and informed them that since they did not deliver as they said they would, to cancel the order and refund the money. I received a confirmation e-mail saying they would cancel the order and refund the money.
On 1/16/12, I notice a charge to my bank account for the amount of the order. On 1/17/12, I get an e-mail confirming that the order has been delivered and they were sending me some store credits for my troubles.  
The person that received the flowers sent me a picture of them, and they were nothing like the $80.00 flowers that were pictured on their website. Looked more like a $20.00 bouquet of flowers. Surprised and shocked that this was delivered, I contacted the company through e-mail and asked why it had been delivered and charged to me. Also informed them of the misrepresentation of their product.  
I was informed that I had called them and re-established the order on 1/16/12.
I have never phoned this company; my communications have always been through e-mail.
I emailed again and informed them that I had never contacted them and that 1) I wanted proof of who they talked to; 2) I wanted a full refund of the money since I never requested the delivery.
I was told that since they had made the delivery they could not refund the money but would issue me $75 in store credits.  
I told them I wanted to speak to a manager and would be reporting them as being fraudulent in their products. I asked them to send me proof that they had spoken to me including documentation of the person that took the call, the time, date, and the caller id and the verification of who I was.
I have recieved nothing.
This place is a scam and is getting by with ripping people off.
Has anyone been able to get their money refunded? If so, what did you have to do to get it?
Thanks
01/20/12

Name : Rommy
Email : 
Order Number : 
My Complaint : I ordered flowers for my mother in law's birthday to be delivered the next day. I spoke with her that night and she told us the flowers were never delivered. I called the company right away and the operator was actually nice. She said that the "local shop" had an emergency and they had to close early. She said that the florist never called them and seemed very understanding when I told her I was very upset. She apologized and said that I'd receive a $50 discount, that my order would be upgraded and that my mother in law would receive an apologetic card from the florist. I also received an e-mail from Mr. Berry expressing his "most sincere" apology and offering me two $30 rebate, not to be used combined. I was very upset, but I thought that these things happen after all. I didn't like the rebate offer because it wasn't was I was offered but it was still ok....until I checked my bank account and I realized that they were charging me for the delivery...twice!, with two
days apart. I sent a very angry e-mail to Mr. Berry demanding to stop the second charge and tellig him that I'd never buy anything from his company ever again. I also called the customer service number and told them what happened. The operator said that somebody would call me the next day. Nobody called, but I did receive an e-mail from a Wanda Murphy, "Customer relations" person who, without even saying a "hello customer" wrote only one line stating that my "credit card has only been charged once, the other charge is a temporary hold that will be auto released" or whatever that means; and occupying the whole space of the e-mail with a long list of all the "awards" that the company has won. It was like a slap in the face!. I don't give two cents if this company has won one or a thousand awards. I received bad service and that's all that matters to me. My mother in law said the flowers were nice, but she's too nice to say differently. I haven't seen them either so I don't know if they were upgraded them or not. And after reading all the other comments, I am actually afraid of seeing them. Anyway, if this company has been messing up this much you would think that somebody has already complaint to the Better Business Bureau. They recommend you to try to fix the problem with the company first (and that's why the give you the b.s. rebates); but it seems like a big lie after the other. What a shame that there are businesses that operate like this and don't get caught!.
01/20/12

Name : Lorie Jo
Email : monarchjo@stny.rr.com
Order Number : N/A
My Complaint : I specifically picked the purple violet basket with a few butterflies for how pretty it was. However, the recipient did not get anything at all like the photo on the site. In fact she got a dish garden which was very small for the tremendous 62$price I paid. I was offered a 30 $off rebate after placing my order, and the manager actually wrote after my complaint and said he was sending a 30 dollor coupon code for 30 off my next order. However, I could not use both the rebate and code he gave me. I'm disappointed.. and when I searched the web, I found this complaint web site. Find a local florist because then you know for sure what you will be getting!
01/20/12

Name : carolyn irvine
Email : chirvine@aol.com
Order Number : 
My Complaint : I ordered from WB Flowers orgininally and the delivery was over 24 hours late. When I finally received a credit for this, it took 3 days and multiple calls to get it. I then placed an order and what was delivered was not what I order and was practically dead. I would advise NO ONE TO ORDER from this company
01/20/12

Name : Susan
Email : 
Order Number : 01234411
My Complaint : I ordered flowers for a funeral. Never delivered. They only contacted me by email with a very generic message of why no delivery. I called a florist direct in the city in Texas and the shop owner actully knew our family so all was fine. However, I had to keep emailing Wesley Berry for a refund, all would be refunded in 5/7 days. But never was so I had to contact them again by email so I get 2 conflicting emails....yes your refund has been processed and right after that another email that your "order will be delivered and thank you for placing your order". Frustated I called Customer Service and the lady at first was nice but said their policy was to only refund "product" not delivery or service charge, she didn't want to listen to my reason why I should be refunded to total charge.....a very bad experience, I feel sorry for the poor people that have to work for such a company that doesn't back up their product or have a strong company philosiphy...my business will
stay with the small florists, and companies of the calibar of Zappos and Nordstroms.
01/19/12

Name : Carl Morfino
Email : carl@qualitycasting.com
Order Number : 01250587
My Complaint : Same as others, no flowers on promised date and would only provide a part refund. Customer service rep claimed to be a supervisor was very rude.
01/19/12

Name : Patrick Michael
Email : ptkmkl@gmail.com
Order Number : 01239746
My Complaint : Hi, I canceled my order last week over the phone with one of your reps. I was not happy with the outcome for more than one reason. First of all your shop did not attempt to to deliver on the date that I requested, Jan. 10, 2012, even though I received a confirmation of delivery. When I called on the 11th, I was told it was an error and that the flowers would be delivered that day for sure. The flowers were never delivered to Diane Michael even though the shop had all the correct delivery info. They told your rep that they had the wrong room # at the hospital, but I gave the right one, #8611, you can check that for yourselves, even though Diane is at home now. I suggest you get a new shop in the St. Louis area, as this one isn't worth the damage to your reputation. We are going through very tough times, but there is no excuse for what happened with this order.
01/19/12

Name : Patrick Michael
Email : ptkmkl@gmail.com
Order Number : 01239746
My Complaint : PS - I have yet to receive any refund for the order that was so badly mishandled!
01/19/12

Name : Roman
Email : rowmanempire@msn.com
Order Number : 
My Complaint : This business and mgr (Mike) should be BANNED!!! Failed to deliver on day requested, no pure customer satisfaction to make the wrong right PLUS they treated me like all the others!! DO NOT ORDER from them unless you want to waste your precious money and time!!!!
01/19/12

Name : Larry Fowler
Email : larryfowler@larryfowler.com
Order Number : 1230027
My Complaint : What I ordered was not delivered to the funeral site, was not what I ordered, and the family received the flowers 5 days later even though I received a confirmation it was delivered in time for the funeral. After many emails, two phone calls, with unsatisfactory results, they want to give me a credit for more flowers and not refund my money on my credit card, so now I am disputing it with my credit card company, these folks are rip offs and I intend to file a complaint with the Better Business Bureau as well. They won't tell me how the local florist is where I live or I would pay that flower shop a visit when I get back home. I am out of state an this is not the type of service that promotes good feelings at a time of need when a family member has passed and I couldn't get home in time for the funeral. THANK YOU WESLEY BERRY FLOWERS. I see I am not alone in shoddy service and scamming.
01/18/12

Name : Brenda Haber
Email : brenda@firstchoicefire.com
Order Number : 01247641
My Complaint : I ordered flowers for my Mom to be delivered on Monday, flowers were delivered on Tuesday. It wasn't what I ordered and flowers were dead. I called ask for refund, they don't refund. They said I could get a store credit. I told them I would never use them again. I ask to speak to a manager. When he came on the phone 10 mins later ( Mike ) the most rude person I have ever spoken to. I ask to speak to the owner and was told if I called Micro-Soft would I be able to speak to Bill Gates. The owner hired him to take care of things. The owner doesn't speak to anyone. This people have the biggest scam going on. I will be contacting BBB!!! DO YOURSELF A FAVOR, DON'T EVER USE THIS PLACE!!!
01/18/12

Name : Bob HAWK
Email : bob2hawk@aol.com
Order Number : 1244215, 1244216, 1244467 & 1244468
My Complaint : (s): complaints (plural):
1. No flowers arrived on the delivery date. 
2. Wrong flowers arrived the day after the delivery date.  
3. My 1 phone order was changed to 4 internet orders so that internet rules apply, (delivery not date or time specific). $187 in bogus charges.
4. Flower Counselor implied that I have incestuous sexual relations with my mother in a poorly phrased card. They changed what I said. Glad I caught that mistake.
WESLEY BERRY is a true american internet SCAMMER.
01/18/12

Name : James Coveney
Email : JCoveney@msn.com
Order Number : 01246278 - (WFB755K7)
My Complaint : I ordered a Peace Lily plant for the family of a friend who passed from cancer. After ordering the plant i decided to go to the viewing to show my respects and was shocked at what the florist had sent.
The plant that was sent was in the back of the room and the Lily was drooping towards the floor. The plant was in very bad condition and dying. A plant in this condition should have never been delivered.
I emailed Wesley and told them never to use that provider again and requested the name of the floral provider.
I received an email back from Michael Richardson in customer relations stating that they keep delivery floral shop department information private, and another email from the CEO Wesley Berry with an apology and a discount code for the next order placed with them. ARE YOU KIDDING!
No apology or credit in my opinion is acceptable for this mistake, and i for one would not take a chance of this happening again. After viewing the complaints on Google i see it has happened to several people. This business gives the floral industry a bad name. 
Lesson learned when sending flowers go directly thru a private florist in that area. I for one would never use this company again or any 800 florist because of it. 
Call the operator and request the number of a direct florist in that neighborhood or area where you are sending flowers and at least you will know where they came from.
Mr Berry deserves the shame on you award for bad customer service and customers BEWARE. 
01/17/12

Name : Don Winner
Email : donwinner@gmail.com
Order Number : 01244902
My Complaint : I placed an order for flowers for my niece's 40th birthday. I have a couple of complaints. When the flowers were ordered they were to be delivered on January 13, 2012 they were not delivered. I called and complained, they said they would make sure they were sent on Saturday. My niece took a picture of the flowers she received and the flowers delivered were not what I had ordered. They did give me a couple $30 rebates good for only 60 days. You can not apply the rebates to sale price flowers online. What a scam! I was told I would get a $50 credit on my next order. It was all a lie!!!! 
01/16/12

Name : Melody S.
Email : mj615@live.com
Order Number : TFWEB164
My Complaint : I have a couple complaints. When flowers were ordered from them to be delivered on January 13, 2012 they were not delivered. I called and complained, they said they would make sure they were sent on Saturday. They did give me a couple rebates for $30. My daughter used one today and if you use the $30, you couldn't use the sale price of the flowers. When I saw the amount deducted from the debit card I called them.I asked to talk to a supervisor..I got "Josh" He was rude and abrasive. Because of him, they've lost my business.I have never been treated like that with any company I've ever dealt with...what an individual to be representing a business!!!
01/14/12

Name : Jennifer P.
Email : preharajd@gmail.com
Order Number : 01200745
My Complaint : Okay so I've been actually reading these complaints. OMG! the email and phone responses are exactly the same as the ones I received-They must have premade emails for their scam and an employee just to respond to those emails. I could never get through by phone so I'm not sure if they have an employee for that. My stomach is just turning and I feel like such a sucker. 
01/12/12

Name : Jennifer P.
Email : preharajd@gmail.com
Order Number : 01200745
My Complaint : No flowers delivered-no reason why-oh wait that's right we never got the order-but you took the money within a half hour of the order-when I called they said someone would call me back-no such luck-no refunds for fees-I asked why the fees if you never got the order there shouldn't be any fees-offered store credit-why? If you couldn't deliver the first time why would I use you again. Still waiting for my refund from December 14th order-filed a BBB complaint and credit card company complaint-all this over flowers-wish I'd seen this webpage before I ordered. I agree it's a scam
01/11/12

Name : JoAnn Salyers
Email : joannsalyers@gmail.com
Order Number : 01238675
My Complaint : I ordered flowers to be sent to a funeral home in West Chester Pa. These flowers were never delivered and I got alot of excuses as to why not. They sure were hasty to charge my credit card but never fulfilled the order...what a scam...will never use them again. More grief in a time of grief! Just give me back my money. I think they should double my money for all the grief they caused!
01/11/12

Name : William Glassman
Email : lopezgerry@yahoo.com
Order Number : can't remember
My Complaint : I tried to order flowers for my wife on for our anniversary online at http://www.wesleyberry.net/ while I was in the hospital having brain surgery. The woman came to the phone and confirmed all my credit card information, the arrangement that I chose and the address to be delivered to. I was a happy camper now knowing that it will all happen while I‚m in the hospital and my wife is at home waiting, worrying about me during our anniversary and she will get flowers knowing that I care about her.
After I got home I was in major pain from the surgery but I was in even more pain to find out that my wife never received the flowers I ordered; however without surprise I was charged on my credit card. With several attempts of calling I kept getting a busy signal so I just called my bank and they happily reversed the charge for me. I tried again and this time I got through and they were so apologetic and offered me a store credit of $30- and they said to look for the email with the code. Of course an email never came two weeks later I called again and they were completely clueless and they after giving me a run around they offered me a code on the spot. A couple weeks later I looked and still no email and I tried their code and it didn‚t work so I called again now for the third time and I just thought to make my wife happy and this store credit was an even bigger joke than they were. There manager gets on the phone and tells me he will give me a $50- store credit the only problem is
you have to buy something around that price and then pay the tax and then pay the shipping. My goal was to buy something for $35 and have it all covered, makes sense doesn‚t it. This company won‚t allow it because they want some cash.
So as I dig through all the possibilities no matter what it will end up costing me about $20-.
What good is a store credit if I have to end up spending money out of pocket?

01/11/12

Name : Danny Connolly
Email : ChopperDan@hvc.rr.com
Order Number : 1236020
My Complaint : This is not a complaint ,, I am very pleased with your serviced rendered on Jan 6 Friday afternoon at 4:15 Pm !! My lady friend Dolores koloziej was so pleased with The Set called " Madly in Love " I also want to give credit to Josh who took my call ,, & The driver Larry who delivered the beautiful flower arrangment!! & finally Brooke who directed me today where to write this letter of enjoyment to to your company !! I will be ordering more flowers from you's in the future !!! Thank you very much for making my sweethearts Day!! Dan Connolly 
01/11/12

Name : Tamera Suzanne
Email : joiflmama@yahoo.com
Order Number : 01238926
My Complaint : I ordered a make a wish bouquet (upgraded to deluxe) with balloon for my mother's birthday. The bouquet request was sent to the florist as small vase, bright and cheery flowers. No mention of balloon or the actual make a wish bouquet. 
I called yesterday and was told that the bouquet would be remade and redelivered with a balloon When I contacted "Clyde" at customer service again today, he told me that he could only refund $10 of the $55 fee. 
01/10/12

Name : Cheryl Gibbons
Email : 
Order Number : 1232886
My Complaint : I placed my order on line to be delivered to my Uncles funeral service. I received a msg on my cell phone at 6:40 pm stating that the funeral home would not accept them because the services had already begun. The funeral director assured me that they do not have that policy. Of course I didn't get the message until much later, as I had my phone off during the service. I am now being charged $22 for fees to cover services that I didn't receive. I assume the $22 is for my time and aggrevation. Never again! Their motto "we Care" needs to change to "We don't give a good shit". 
01/09/12

Name : Tiffany Shaye Reynolds
Email : hairstylist511@bellsouth.net
Order Number : 1236624
My Complaint : I placed a order that was suppose to be delivered on a Friday. They delivered it two days late! The person recieving was not even working that day. The order was supoose to be tiger lillys and pink roses. It was dried up dasies. I called on monday to explain what happened. After a total of 1 and half hr on the phone and after being hung up on 3 times I was told I was going to be charged a 20percent restocking fee and they would have to pick up the flowers. I will never use this company again!!!!!! HORRIBLE!!!!
01/09/11

Name : William Lawrence
Email : fccnbill@aol.com
Order Number : 01237887
My Complaint : Didn't know I was doing business with Wesley Berry. Presented as "flower delivery express". Results are same as others. Order placed for delivery 1/7 and still not delivered as of 1/9. No refund of "no-service" charges ($20). Should have checked Complaints first.
Won't do this again and WILL advise all in my email and facebook to avoid this company.  
It appears that Wesley Berry II is just another second generation family dud... You dad would be proud??
01/09/12

Name : Ed Shippen
Email : ews@yumacpa.com
Order Number : 1198482
My Complaint : My Christmas order to my Mother in Law did not get out of the computer. I ordered 4 arrangements at a total cost of over 300.00. I got one email confirming delivery. 3 orders had a wrong email address. All four orders were placed at the same time. I spoke to two seperate customer service reps and they both could not refund my credit card cost as they felf I owed shipping and handeling for items not shipped or handled. I have called my credit card company to dispute this bill. I will be writing to FTD and Teleflora to complain. This company will not get any business from me again. I will do my utmotst to inform others of how irresponcible this company is. They do not need business from anyone.
01/05/12

Name : Marilyn Billard
Email : billardmarilyn@yahoo.com
Order Number : 01214406
My Complaint : Instead of ordering directly from the flower shop in Deer Lake,I decided to deal with Wesley Berry to make sure satisfaction was assured. What happened is that my order wasn't delivered,nor called for pick up,nor did I recieve a call or email stating any problem with my order. After inquiring with my in laws(and finding out they didn't recieve flowers or a call about them)I emailed Chelsey Ortiz and she was happy to refund my flowers but not delivery,handling,or service which is stated in your refund policy(and if you dig deep enough you will find it!!)
Long story short I spoke and got no satisfaction with Chelsey,Brandy or Mike. I understand that errors happen and was willing to accept my full refund but no one is willing to be fair.  
Your company is keeping 20.00 of my money for a service it didn't provide and a delivey it didn't make. I've been robbed!  
The staff's retort is that they need to be paid. I agree. Do your job and you will be! 
This experience is akin to someone taking their vehicle for a tire replacement. You pay for a specfic tire,come back to find out that they didn't have the tire but charged you 20.00 for looking for it. I was only asking for fairness in all this but it seemed too much to ask. Mike said that Wesley Berry doesn't accept phone calls from customers. That speaks volumes about his care and concern from the people that make his living for him.  
01/04/12

Name : Clay
Email : clay@claycarlson.net
Order Number : 01223594
My Complaint : 
Day One: I am across the country and my fiance is sick at home. She needs some love so I order a bouquet from 800wesleys.com. Later that night I get an email stating they were backed up and would not be able to be delivered until the next day.She wasn't going to be home the next day so I call their 800 number to cancel. I Spent 20 minutes on hold until I get an answering service. (Their website claims they have a State of the Art call center that serves them 24/7) I speak to a woman named Deb who obviously did not pass along the message. 
Day 4: I get another email saying they would not be delivered until the next day. I called and waited on hold AGAIN for another 20 minutes! no one answers. I get an answering machine this time and I am careful to leave my name, order and telephone number in a message to call back, but again...no one does.
Day 5: I call and actually reach someone! She tells me the order was scheduled to be delivered the next day. I told her I have been trying to cancel. She doesn't have the power to cancel herself, and needs a supervisor. She puts me on hold. I wait for ANOTHER 30 minutes this time! No one ever picks up. I call back, but by now they are closed and I get an answering service once again! I left another message with my info and shot off another email explaining my circumstances. 
Day 6: I am able reach someone again. I relate my tale and finally cancel my order thinking I would receive a refund for my troubles...not so much! Apparently I didn't read the fine print where they stick it to you for using their services. I am offered a PARTIAL refund. I ask for a manager and get a woman named Tamara. I relate my tale once again. She seems equally apathetic to my case and actually hangs up on me! Day 7: I have yet to receive a refund or even a communication regarding ANY type of refund. In fact, the only communication I have EVER received from them are emails saying my order couldn't be delivered. I don't expect I will be seeing my money back. 
Day 8: WOW! Incredible!...I receive my first response from Wesley Berry himself. He apologizes for my troubles and offers me a discount on my next purchase. Still, I haven't seen any refund of any kind as of yet. 
With this many troubles over such a long period of time, I am convinced this is standard operating procedure and not an isolated incident! DO NOT USE 800wesleys.com! 
01/04/11

Name : Vicki Kerley
Email : tnvkerlrey@brightok.net
Order Number : 1214601
My Complaint : I ordered one dozen Fire and Ice roses for my husband's surprise 50th birthday party. When I arrived my mother-in-law showed me some white and some red roses that they had sent as a replacement and they were all wilted and half dead. She went to a local florist before our arrival and purchased replacements. I have been in contact with Wesley Berry customer service since that time and they refuse to refund my money offering only a store credit (like I am ever going to trust them again) or a re-delivery (the party was on the 30th). They have informed me that they cannot refund money on any order that has been delivered. PLEASE do yourself a favor and DO NOT order from this company. They have NO business etiquette and are simply in existence to take your money sending out anything they chose using their "replacement policy" to cover themselves. I plan to file a complaint with every organization they are affiliated with including the Better Business Bureau and suggest the same for anyone who has had a similar experience. DO NOT USE THIS COMPANY!!!!!  
01/04/12
Name : M

Email : 
Order Number : 01232548
My Complaint : Placed order at 10:30 am. Got notice order was placed at 1:30 and scheduled for delivery that afternoon. They were not delivered as guaranteed.
I sent a message that I was disappointed that the flowers were not delivered. They responded: 
"I am truly sorry but we could not deliver your order as requested. I am showing that we have this on route for tomorrow with an upgrade and a note of apology attached from us. Again, we are very sorry for any inconvenience this has caused.
Thank you,
WESLEY BERRY FLOWERS 
Chelsey Ortiz
Chelsey Ortiz
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 
Office: 248.668.2881 Fax: 248.669.2454
admin@800wesleys.com"

I called on the following day to see what the status of the order was, the kind lady stated that the were out for delivery.
I complained that I was very disappointed in their service. All the lady said was that she was "sorry to hear that."
Please don't trust these people to take care of your business. Do not think it wont happen to you, just look at all of the complaints.
If I wanted an upgrade and a note of apology I would have asked for it. I should have done a little research before relying on Wesley Berry.
01/04/12

Name : Tammi Bruning
Email : tammi_bruning@hotmail.com
Order Number : 85345
My Complaint : Flowers were not delivered. Rec'd notification over 48 hours after they were ordered that there was a problem. I ordered through flower delivery express. I've tried to call toll free number - it hangs up after a few rings. All bogus 
01/03/12

Name : Ruth Lemay
Email : ohnelson3@myfairpoint.net
Order Number : 
My Complaint : You have received my complaint. I patiently await a refund on my credit card. Biggest rip off ever. Not responsive to consumer dissatisfaction.
I will pass the word not to buy from you guys.
01/02/12
Name : John Lemos

Email : jtlemos1955@gmail.com
Order Number : 80690
My Complaint : I ordered a bright get well arrangement from Wesley Berry Flowers called „Make A Wish‰ for my very ill, 92 year-old mother. She recently fractured a hip and is not doing very well. In fact, she may not be of this world much longer. I live 1,700 miles away so one of my sisters e-mailed me a picture of the flowers that were delivered.
I was absolutely stunned that the flowers that were delivered did not even remotely resemble what I ordered. I ordered an arrangement that had a lot of bright yellows and reds. The flowers that this company delivered were almost all shades of dark purple. It reminded me of something that you would send to a funeral. Yeah, they sent what I think is a funeral arrangement to an old lady who‚s probably in the last months or weeks of her life!
I immediately e-mailed the company and this was their initial response:
I do apologize for this, however we were put of some flowers and substituted with higher quality flowers. I am sending you a $30 store credit as our apology.
Thank you,
WESLEY BERRY FLOWERS
Tambra MacDonald
Customer Relations
I e-mailed back explaining that I‚m not about to order any more flowers from them when they are refusing to make good on the first order. I said I would accept a new delivery of something that resembled what I ordered or a full refund. Their responses:
Please accept my sincere apology for the recent issue you had with my
company. Although I am sure it is of little consequence for you to hear, I 
want to personally offer you my apology. I take your situation very
seriously. My family has owned and operated Wesley Berry Flowers since 1946,
and this is not the type of failure we take lightly
But words are cheap and it is easy to say we're sorry. So, I am offering you
a special credit off the next purchase you make with us online at
http://secure.wesleyberryflowers.com/. Simply use the promo code listed in 
the subject line of this email during the checkout process to recieve your 
savings. Progress all the way to the billing data screen and at that point 
please enter in the special code (it is case sensitive) in the promotional 
code box and refresh the screen. The store credit will be applied to the
cost of the product.
Unfortunately sometimes we fail and it appears that we have failed you, 
again, I am sorry. It is clear your situation should have been handled in a 
more professional way. Regardless to whether you choose to use this credit 
or not, I want you to know I take all customer service issues seriously and 
have discussed your situation with our entire management staff.
My Sincere Regrets, 
Wesley Berry II 
CEO
&
The order that was delivered was at higher value than the one you purchased since we had to make substitutions on this order. I will not be able to compensate with anything else than what we already have.
Thank you,
WESLEY BERRY FLOWERS
Josh Hetmanski
Customer Relations
I wish I had done a little research on this company before I placed my order. It would have saved me a lot of grief. They are operating a complete scam. Do not order any flowers through Wesley Berry Flowers. I don‚t plan on doing so ever again.
12/31/11

Name : Tim Lowrance
Email : tl-bhpbc@att.net
Order Number : 01227028
My Complaint : After failing to deliver the funeral flowers to a church members mothers funeral, they promised to deliver it to a residence with an up-grade. I forwarded them the address of the member and they failed to do that. and then refused to refund the money they had been paid to do all they had agreed to do.
12/29/11

Name : Andrea Netterville
Email : ms.chicago64@gmail.com
Order Number : 78996
My Complaint : I ordered a holiday plant for my mother-in law. Per the internet, it was to be delivered on 12/24. As of 12/29...no plant. All I get is a sorry e-mail..and that they will get my order out. That would have been okay if it was just the day after Christmas....but 4 days later...not acceptable.
Then the company wants to keep my money for service, handling fees, for service that was awful and not handled. As the owner of this company, would you still want your love one to receive an item late. Heck no...that's plain embarrassing.!!!!!!!!!!!!!!!!!
12/29/11

Name : June McCann
Email : mccannj@bellsouth.net
Order Number : 59593
My Complaint : I ordered a Christmas table decoration for a dinner I was going to.
They sent a SMALL vase of Gerber daisies & carnations instead. Also it was delivered on the WRONG day.
12/29/11

Name : Judith Oswald
Email : jrelfoswald@gmail.com
Order Number : 01200116
My Complaint : Ordered flowers and the company did not deliver flowers. Retained a portion of the purchase price, claiming services and handling fees. Spoke to several employees who quoted the website to me that they were unable to refund the monies. I quoted their website back to them, "In cases that we are unable to provide service, we provide an apology and a full refund." So far, still no refund and a list of excuses about why this does not apply to our situation. Unhelpful and unexcusable.  
12/29/11

Name : Kenneth Blanton
Email : bsparkly1@aol.com
Order Number : order number 01219556
My Complaint : This email will probably not do any good along with the three calls i have already made for restitution about the flowers I purchased but may stop someone from wasting their money on flowers from Wesley Berry Flowers or thru Flower Delivery Express. I order a dozen long stem red roses (a 79$order) on Dec. 22nd which didn't come as stated on there web site as same day and when did receive the next day it was a holiday ornament jar arrangement with 2 carnations and a unopened lily every rep i have spoken with has taken my info as if to pass it up the line and have never been contacted back.this was for my wife's anniversary so you can imagine how it was received. DO NOT ORDER THRU THIS COMPANY
12/28/11

Name : Ruth
Email : jhamil20@tampabay.rr.com
Order Number : 01207235
My Complaint : DO NOT DO BUSINESS WITH THIS COMPANY! After a total fiasco - thier rep told me he was working on a solution. Today I get an email w/$75.00 voucher for future order. I'm thinking, yeah ok. Tonight my family calls - the florist is there to pick up the floral arrangement that was delivered 4 days LATE! Humiliation twice!
I will never do business with them, ever!! I'll also do everything in my power to disway others even if I have to post it everywhere and print 3x5 cards to hand out!
12/27/11

Name : Manette Kramer
Email : MHKra@comcast.net
Order Number : 01200233
My Complaint : I was extremely displeased with the flowers that were sent. When ordering I had the lady to read back what kind of flowers would be in the arrangement. I also repeated it and she assured that was correct. Well, they were not what she said or what I had ordered. I have made several calls and have had no response. I had ordered for my daughter-in-law for my son. He was not able to order them before he left for deployment and asked me to do it for him. Friday I was assured a new arrangement would be sent and it would be an upgrade. It is now Tuesday and no flowers. I also was told that night someone would call if flowers were not delivered. Still waiting for that call also. Saturday, I was told someone would call me first thing Monday and again no call. I called again today and was told my complaint would be sent to Wesley and someone would call me. I will not order flowers from Wesley Berry again and I will tell all of my friends and family to do the same. I feel I should either get a refund or the flowers I ordered. You can also keep the two thirty dollar rebates because I doubt if they would be any good. 
12/27/11
Name : Karen Kunz
Email : Karenjkunz@aol.com
Order Number : 01205146
My Complaint : On 12/15 I placed an order for T126-1A Christmas Treasure (as shown on web page with white & red flowers, greens, red berries in red vase). Order process confirmation stated order scheduled for delivery 12/16. Email 12/17 said they were not able to deliver as request, would upgrade and deliver asap. Email 12/18 claims upgraded order on route for tomorrow with note of apology attached from WBF. Email 12/20 saying this is set up for today's delivery. On 12/23 recipient received a pathetic, wilted arrangement of mixed flowers with no apology note attached. This was not remotely close to what was ordered and was certainly not an upgrade.  
12/27/11
Name : Melinda Poyner
Email : mspoyner@cox.net
Order Number : 76305
My Complaint : I purchased a voucher from Eversave for Flowers-Nationwide. The site guarantees same day delivery. I requested a delivery date of 12/23/11 for flowers to be delivered to my mother. On 12/24, I received a tracking notice from Fed-ex that the flowers were sent from Wesley Berry at 2 PM on 12/23 and would arrive in Floria on 12/28. I immediately called Flowers-Nationwide and canceled the order. On my bank account, I noticed today that Wesley Berry has debited my account twice. There have been several big mistakes made. I had to order from another florist on 12/24 and they were delivered that same day. 
12/27/11
Name : Patricia Richmond
Email : pn_richmond@gmail.com
Order Number : 01223745.
My Complaint : I went on line Friday December 23 and ordered a centerpiece. I typed in the zip code that it would be delivered to and it said it would be delivered that day. Then I got a message and believed it would be delivered 12/24. Then it was suppose to be delivered today.12/26 It wasn't. Promises! I called customer support and they were just cashiers to take money not find solutions. Now they are trying to charge me for their service!!!!!!! They have just caused me aggravation. I have asked them to call or email a date when the order will be delivered . Nothing. And they are charging me a service fee!!!!. I will NEVER USE this company again . They need a new career! My story is the same. AND i will contact AMEX with complaint and contest this...I just can't believe this company
12/26/11
Name : 
Email : 
Order Number : 01206243
My Complaint : I had placed an order on December 16 to be delivered on the 21st. Flowers never showed up.. Called on the 22nd and they said well it was because its the holidays. I stated that I gave them all those days to get it delivered since it was the holidays. They told me they would have it delivered by the 24th..Still, no flowers.. Called 12/26 and said oh we can get them out today for sure.. it is now 5pm and still.. no flowers.. DO NOT ORDER WITH THIS COMPANY!
12/26/11
Name : Daniel Smoot-Wood
Email : smootwood@verizon.net
Order Number : 60532
My Complaint : Requested an expensive Christmas arrangement of flowers for my mother. The flowers were suppose to arrive on 23 Dec. However, the flowers did not make it by 23 Dec; not even by Christmas Day. I was not notified about the delay, and I can't get a hold of someone who can explain to me what happened to the flowers. This is very disappointing. For many years, I have been sending a Christmas arrangement to my mother, and this is the first time she did not receive the Christmas flowers. After reading the other complaints, it appears your organization is poorly managed. There really is no excuse for the high number of complaints.
12/26/11
Name : JOHN W WOOD
Email : john_jean2231@msn.com
Order Number : 45300
My Complaint : the flowers I ordered for mom were to arrive on the 21st dec. I rec'd e-mail at 530pm said they needed more info(to reply) did but they didn't say what info needed. called on 21st,they'd fix it,called am 22d, they'd fix it, called pm of 22d they said they'd found her and would deliver 23d/24th. Not delivered yet no reply,But entered my debit acct and altered the ammount paid to them.Will never use again.Mom rec'd two other flower arrangements on the 24th from others.
12/26/11
Name : Ed
Email : ed.diane@fuse.net
Order Number : 77831
My Complaint : Ordered flowers for delivery on December 23rd. Flowers were never delivered although the payment was processed and appears on my bank statement. I was totally embarrased for this non delivery because it was intended as a Christmas gift. I will contact their non-existent Customer Service Department in the morning. I expect a full reimbursement for my charge and further expect an apology to be sent to the intended recipient of these flowers.
I fully expected to be doing business with a reliable company never dreaming that they had so many complaints.
How do they maintain their BBB rating?
12/26/11
Name : Tammy 
Email : treed1202@aol.com
Order Number : 62273 
My Complaint : On 12/16 I found out a friend had passed away and the service was going to be held on 12/17. On 12/16, I ordered flowers to be delivered to the funeral home on the 17th. Paid the shipping that the site asked for and got a confirmation #. Next email said the order was approved and that the flowers would be delivered 12/17 to the funeral home for the family. 
On 12/21 I got an email that said that the flowers WERE JUST picked up by fed-ex. I contacted the company but did not get a response. The next email I got was that the flowers were delivered on 12/23.........6 days AFTER the memorial service. I contacted the company again but have not received any answer as of yet.  
It is sad enough to lose someone dear to you, but then to have to deal with the charge and I am not even sure where the flowers are or if they got to the family at all. Wesley Berry was sure quick to get their money but the service is NOT quick at all. We definately never use them again or recommend them to anyone. 
12/24/11
Name : Ruth
Email : jhamil20@tampabay.rr.com
Order Number : 01207235
My Complaint : ordered 12/17, charged to AmerExp 12/17. To be delivered 12/23 for special Family Christmas Party same night. No delivery though customer service insisted they had confirmation of same. After 18 emails all night long and 5 phone calls (hung up on 3 times) I finally gave up and decided I'd dispute through AmerExp directly. MUCH easier!
Stay away from this group. I send flowers 6 to 7 times yearly and never had an issue but this was first time with WBF. NEVER AGAIN! 
Customer Service? Pitiful!
12/24/11
Name : Ruth Hamilton
Email : jhamil20@tampabay.rr.com
Order Number : 01207235
My Complaint : Ordered for my families Christmas Party on 12/23/11. Party is over. I'm embarrassed and ever so frustrated trying to contact anyone associated with these people. Have received 2 email 'delivery confirmations' and yet my family in Ohio has received nothing! Dozens of emails "READ" but no responses. 5 calls, 2 were answering service, 3 were 'disconnected' from.
Thank God for American Express where I can (and will) dispute this charge!
12/23/11
Name : Valerie Landini
Email : vallandini@hotmail.co.uk
Order Number : D.Carrington
My Complaint : My daughter sent my husband and i a bucket of junk is all i can say i can not see anything like it on the web page so i have to say it was substitutions i dont know what she was charged but there was no more than 15 dollars worth of goods and 3 boxes were out of date on the 1st November 2011. When she complained they said no way they were out of date send us pictures. That sucks the company that delivered them should be sent back to find out what they delivered.
12/22/11
Name : Ron Kellough
Email : cruiser5291@yahoo.com
Order Number : 01208284
My Complaint : I ordered flowers for delivery on 12/17/11 for my last Uncles funeral in Missouri. I received a call from family members on Monday, 12/19/2011 during the services and my flowers still had not arrived. The funeral home checked and said they would be delivered sometime after 1:00 to 3:00 PM, the service was at 11:00 AM. I was so embarrassed and I called and the lady said I would receive a full refund! My call was disconnected and I never spoke with her again. I checked and they were nevered delivered but yet I was charged for the flowers that I never received?
So I get no flowers to my Uncle's funeral and I am still charged. So, I then dealt with Wesley Berry Flowers customer service reps, what a rare treat that is. They informed me they would refund my money less the service charge and fee's? Service charge and fee's for what? I got nothing. Infact, they stated these fee's were non-refundable and that is just the way it is! Well I feel personally wronged by this company and I plan on contacting everybody including the Texas Attorney General, The Better Business Bureau and the Chamber of Commerce, additionally I contacted American Express and made a complaint. I feel the customer service people at Wesley Berry Flowers are inconsiderate, rude and lacks any compassion when dealing with the general public. I made an order, the order was not filled and yet they tell me they are sorry for causing me any distress but they are still gonna keep my money. As a businessman, I am appalled at this attitude and total disregard for customers.
12/21/11
Name : Mike in NY
Email : Mike@highrockhome.com
Order Number : 01199100
My Complaint : Ordered five arrangements. Three came from different places and all looked differently. One arrived a few days later and the fifth one never showed up. I emailed, called, was put on hold, was hung up on and was ultimately ignored. THEY ARE A DISORGANIZED MESS! Call a local florist and don't use them if you can avoid it!!!
12.20/11
Name : A. collamore
Email : 1972vv@gmail.com
Order Number : 121102
My Complaint : SACM!!!!!!!!!!!!!You peole are horribale horrible peopel!! I WANT MY MONEY BACK!!!!!!!!!!!!!!!NOW!!!!!!!!!!!!!!! Calling BBB DO NOT USE THIS COMPANY! EVER!
12/20/11
Name : Allison Collamore
Email : 1972vv@gmail.com
Order Number : 1211502
My Complaint : I am on hold with you right now! 2 hours of calling being hung up on and bullshit. I want a refund! and your telling me it will take 5 days WTF! The flowers I sent were horriable 82 bucks for 4 mini carnations and a dead Lilly! You people are scam artist! I worked in flowers for years and never dealt with such a joke of a business as yours. oh BTW I AM STILL ON HOLD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2 hours and 45 minutes later!
12/19/11
Name : Liz Orozco
Email : sasigal05@yahoo.com
Order Number : 75WBFJJ4
My Complaint : These flowers were to be delivered on Saturday, Dec. 17th, 2011 to a hospital. It is now Monday afternoon and no delivery. This order has been CANCELLED. Horrible, lying customer service!
12/19/11
Name : laurie marlowe
Email : lmmanualpt@sbcglobal.net
Order Number : 01203265
My Complaint : First experience using this florist. Ordered a "deluxe Christmas cactus." My order was downgraded to a kolanchoe in a basket. I paid about $50 (after the 20% discount) for a plant that I could have purchased at Trader Joe's for less than $10 (before delivery fees). Yes, there was a disclaimer that the item may be substituted if the ordered item was not available. This was not an equivalent item. I will not be using this florist in the future.
12/16/11
Name : Dorothy Knight
Email : dottiejeanne@gmail.com
Order Number : 4375
My Complaint : I wrote to several days ago about flowers I ordered and charged to my VISA account, that were NOT delivered to NOVA Birthing Center in Chantilly, VA. You said you would respond and have not done so. I want my money refunded and will not order flowers again. This was to be for a business opening and very special. I gave my daughter's cell phone number twice on my order and she was to be called there if unable to deliver. No call was received nor was I contacted by e-mail that they were not able to deliver. This is terrible service. Please at least respond and refund my money. Dorothy Knight  
12/16/11
Name : Don
Email : 
Order Number : 
My Complaint : First email to them: 
My wife just received the flowers that I ordered this morning....thank you for the prompt service. However, I ordered the deluxe (T11Z102B) Heart and Soul and according to the picture on the website there are 18 roses (see attached). From the website pictures the difference between "as shown" is all carnations and the "deluxe" is all roses. My wife received 5 roses and the remainder were carnations. I don't feel we received what I paid for, which was 18 roses at $72 - normally $92. I find it hard to believe that you would sell 5 roses for $92.  
Please either adjust the price or deliver my wife new flowers with 18 roses as advertised for $72.
Second email to them: The flowers leaked all over my wife's desk at work....the vase is plastic and has a hole in the bottom and over the week-end the vase started cracking (pictures available) and the roses and carnations started turning black. Also there was no red ribbon with xoxox attached. Unacceptable....this was my 1st anniversary and I was totally embarrassed.  
Please credit my card with a total REFUND. I do not plan to use your company again.
Email response: Offered a $50 credit for future flowers and no farther communications. Have contacted my credit card company and disputing the charge. DO NOT recommend using this company.....
12/16/11
Name : carol passini
Email : lilacmr@gmail.com
Order Number : 56560
My Complaint : after many calls usually unanswered and emails.. they finally said the flowers would go out today.. they were supposed to go yesterday. then a few hours later another girl calls and says "gee we can't send out your flowers because we ran out of something" i told her that the girl before said everything was fine and they were going out with a card of apology.. they all lie.. they just want your money... this company is the most incompetent company with the most incompetent employees i have ever seen.. they did the exact same thing in september when i ordered flowers and the woman got them days later and they didn't look like anything i ordered.. they can not be trusted.. this is the worse place i have ever seen in my entire life... my credit card better be credited or they will get it for taking money from my account... stay away from these people they are a rip off.
12/16/11
Name : carol passini
Email : lilacmr@gmail.com
Order Number : 56560
My Complaint : in september 2011 i ordered flowere for my friend they didn't arrive on her birthday.. they gave me a run around and after a few days she got them.. then I thought i would give them another chance and had flowers that were guaranteed for the 15th of December... they apologized for the prior mess and said she would get them... well she didn't... they don't respond to your calls and don't call back... this has been so stressful for me.. i will never ever order anything from them again.
12/15/11
Name : Lucy
Email : 
Order Number : 
My Complaint : My email to them:
This has to be one of the most frustrating things that has happened to me in a long time. I ordered flowers from you online for the convenience factor, this has been so unbelievably inconvenient. Correct me if I'm wrong, but I assume most flowers are sent for occasional purposes thus are time sensitive. This was certainly the case in this scenario. I have been left feeling quite embarrassed by your company's tardiness. I would not have known that the flowers were not delivered if I had not inquired with the son of the flower recipient after not hearing anything about the flowers, at which point I contacted you. I got the apology email, which was all very well. I must add too, that the personal apology email supposedly from Wesley Berry (sent via a customer service email address) was rather insulting. I appreciated the gesture, but I would guess that Mr. Berry has no idea about this issue. Does he???
Yesterday I got a confirmation email and a confirmation text saying that finally the flowers had been delivered. Again, I contacted the son, again they had not been delivered. I then had to waste more time waiting to get in touch via phone with one of your customer services persons, who it turned out, was unable to help me because some office was closed. I feel you have no respect for my time. Twice you have failed me, and I would assume that after the first time, you would give my order some more attention. It is quite comical for you to compensate for this despicable service with a credit towards my next order. Would you want to repeat this ordeal again?????
I am so so annoyed. What are you going to do about this?? 
12/12/11
Name : M Shek
Email : magsnesium@yahoo.com
Order Number : 
My Complaint : Addition to my previous post. The website I ordered from was flowerdeliveryexpress.com and the confirmation email came from Wesley Berry/Flower Delivery Express. Here is the address listed on the website. Bottomline is I will never flowers online again.  
Flower Delivery Express
6677 Orchard Lake Rd.
West Bloomfield, MI 48322-3404
12/12/11
Name : M Shek
Email : magsnesium@yahoo.com
Order Number : 01195184
My Complaint : I ordered flowers for a funeral in town in San Jose, CA. We got to the viewing and could not find the flowers. I immediately called customer service to ask for the contact of the local florist. They claimed they don't have it. All they could do was send a text to their florist. Later on, after checking for every single gift cards on the flowers at the funeral, I finally found the sprays I ordered but totally did not looked like the picture I ordered online. The flowers were wilted and scarce. I still can not believe I paid $154 for it! What a rip off!
12/12/11
Name : Dorothy Knight
Email : dottiejeanne@gmail.com
Order Number : 4378
My Complaint : I ordered flowers for my daughter'e open house, to be delivered Dec. 2, 2011 to NOVA Birthing Center, in Chantilly, VA, and now I find that she never received them. They have been charged to my VISA account. I gave her phone number for them to call if not able to deliver, and she didn't receive any call. I'm unhappy that the flowers weren't there for the open house and that I've paid $54.00 for flowers that she never received. I want the charge to be taken from my account.
12/12/11
Name : HILDA FUENTES
Email : hf77445@gmail.com
Order Number : 01196792
My Complaint : I contacted their customer service number an hour after receiving this email to inform that the delivery never arrived. I gave the confirmation number along with my name and telephone number and the name of who was getting the delivery. I was told a manager would contact me and that probably the email below was sent when the delivery truck went out - that it may be en route.
At 730pm i called customer service again to advise i never got a call from the manager and the delivery never arrived. I was told it was after hours and nothing could be done. Again i left my name and telephone number along with the confirmation number..told i would get a call tomorrow morning.
I am very disappointed i did not receive what i paid for. The delivery was for a special event at my parents house. This is the first time i do business with them and it does not seem like there will be a next time, very disappointed.
12/10/11
Name : joe nelson
Email : joe52@charter.net
Order Number : 
My Complaint : this company will rip you off and not deliver your flowers! they gave me the run around and gave me only excuses! watch out consumers THEY ARE ARE A SCAM AND RIP OFF COMPANY THEY TAKE YOUR MONEY AND DO NOT DELIVER THE FLOWERS ALL YOU GET IS A STORE CREDIT NO REFUND, AND APOLOGIES.IF YOU SEE THIS WEB SITE RUN!! AWAY!
12/10/11
Name : Peter Katz
Email : daktuh@gmail.com
Order Number : 40567
My Complaint : I ordered a birthday flower arrangement for my sister on her birthday early in the morning of Dec 2, 2011. I called her later that day wondering why she had not called to say thank you. She told me that she had never received the flowers. I called Wesley Berry the next morning to see what happened. They told me that the arrangement I had selected was not available. They never even bothered to call me about this. Additionally, they charged my credit card which I now have to dispute with my credit card company. They put me on hold endlessly while they tried to credit back my card. Eventually I just hung up. I have been ordering flowers at least twice yearly for the past 35 years, and I have never dealt with such inferior service and ineptitude. Amazing.
12/10/11
Name : Ms. R. Curry
Email : cshonda2003@yahoo.com
Order Number : 01188273
My Complaint : I'M NOT SURE WHY THESE UNRELIABLE PEOPLE ARE IN BUSINESS!!! I ORDERED FOR SAME DAY DELIVERY TRUE, BUT IT WAS IN PLENTY OF TIME TO HAVE THE ARRANGEMENT DELIVERED. IT WAS FOR MY OUT OF TOWN BESTIE'S CELEBRATION FOR COMPLETING HER MASTERS DEGREE. IT'S NOT LIKE ITS A BDAY OR ANNIVERSARY THAT COULD BE MADE UP... OR NOT... BUT THIS IS USUALLY A ONCE IN A LIFETIME CELEBRATION. MY POINT IS THAT THEY DID NOT DELIVERY THE FLOWER ALTHOUGH I RECIEVED AN EMAIL OF CONFIRMATION, WTH IS THAT! THEN WHEN YOU CALL TO MAKE A COMPLAINT OR LEARN WHAT HAPPENED, THEY TAKE A MESSAGE THEN SOMEONE CALL YOU BACK... WHO AGAIN TAKES ANOTHER STORY MESSAGE AND SOMEONE ELSE IS TO CALL YOU BACK ONCE AGAIN. SO NOT ONLY HAVE I BEEN LIED TO, BUT GIVEN THE RUN AROUND AS WELL. I TOOK IT UPON MYSELF TO REVERSE LOOKUP THE CORPORATE OFFICE NUMBER TO CONTACT THEM MYSELF. THEN WHEN I GET THAT FAR, THEY ONLY PUT ME ON HOLD FOR 20+ MINUTES!!! WHEN DEALING WITH CUSTOMER SERVICE THEY HAVE NO CONTACT NUMBERS, NO NAMES, NO ADDRESS... BUT OH IF YOU HAVE AN ORDER TO PLACE I CAN SURE TAKE YOUR MONEY... BS!!!! THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED WITH A COMPANY. THEY SHOW NO SYMPATHY, OH BUT THEY WILL APOLOGIZE A MILLION TIMES... THEN TO TOP IT OFF THEY OFFER YOU A REBATE OR CREDIT FOR YOUR NEXT USE. UM, NOT, I DON'T SO!!!! I WILL NEVER NEVER EVER USE THEM AGAIN I SUGGEST THAT NO ONE ELSE DOES EITHER.... LOWSY INCONSIDERATE, UNRELIABLE, UNPROFESSIONAL BASTARDS!
12/07/11
Name : bud riley
Email : lewistonlakebus@gmail.com
Order Number : 1190070
My Complaint : Why are these guys in buisness.Liar F>>>N liar Promised my wifes flowers would be there,as I am taking care of my parents 500 miles away. She thought I forgot you F!!!N Peice of s!!!t.I am calling the better buisness in the morning.I read your complaint board you should be ashamed!The poor mom whose son left to afganastan and didnt get his!!you should be proud!
12/07/11
Name : joseph riley
Email : lewistonlakebud@gmail.com
Order Number : 1190070
My Complaint : Where is my order.This is the second time I e-mailed!!! My wife did not get her order which I was PROMISED would get thete today.I tried 5 phone calls to your buisness which were unanswered,then when I got through I was told they could not help me.My wife and I are at different ends of the state and it was VERY important that they got there.where is my order? I expect a phone call at 530-515-3550 .
12/04/11
Name : shelly stroud
Email : diamonddave51@hotmail.com
Order Number : 1188461
My Complaint : you did not deliver flowers for my son who is leaving for afganasti am so upsii am so upset no words for what you did not do call me 805 458 3372
12/04/11
Name : Jeretta
Email : jerett01185784afischer@gmail.com
Order Number : 
My Complaint : This company should not be allowed to be in business. They advertise same day delivery--NOT!!They sent me an e-mail saying the flowers had been delivered on Day 2 -NOT!! They finally arrived on Day 3 only after I had to talk to a customer support person not even with their company and threatened to dispute the charges on my card.  
DON'T ORDER FLOWERS FROM THIS COMPANY--they are totally unreliable.
11/27/11
Name : Manuel Valladares
Email : mvalladares@saferis.net
Order Number : 01177746
My Complaint : Following my 8th attempt at giving this company the benefit of the doubt (8 prior failures) I mistakenly ordered roses for my anniversary from this outfit. Receiving an email that there was Holiday delays at 4pm the day that they were supposed to be delivered was only compounded by their operator explaining the holiday seasons to me. We have a lovely chat about how things are during the holidays, talked about the need for patience, ect. I then asked her if she is even looking at my order, Which was scheduled for delivery the day before Thanksgiving. She said yes. I then asked how would Thanksgiving affect Canadian orders when their Thanksgiving was over a month ago,.
Although I know discussion with the operator is useless, I felt obligated to remind her that not all holidays in the United States are celebrated elsewhere and that if my wife is in Canada and I am ordering them for her while she is in Canada, there should be no "Holiday Rush" for a holiday that is not honored in this foreign land:.
In Conclusion, when Thanksgiving did actually fall, the flowers were still not delivered hence making me look like a thoughtless screwball to my wife only to be told that the flower shop was not open until 10am eastern time,.
Not only will I not order from this low ball flower outfit named Wesley Berry Flowers ( http://www..Wesley Berry Flowers Homewww/.wesleyberry:.net/ ) I will spread the word to my fellow consumers to make sure they don't get rooked into their perpetual 20% off scheme to draw you into their failing attempts at being an online supplier for all your floral needs;.
I would suggest another company possibly with a strong customer support department and with stronger ties with their affiliate florists that are ultimately going to be sending the flowers for them anyway/. Call a florist directly, not mess with these failures.
No calls, no offers, no nothing. Wesley Berry will not be used by myself or my company, end of story.
11/27/11
Name : Cherie Talbert
Email : cherietalbert1@me.com
Order Number : 01158733
My Complaint : Wish I had checked the reviews; however did not know Flowersnationwide would end up with this terrible outfit. I selected 15 days ahead of time special Thanksgiving cornucopia arrangement sent to daughter. I also hold them no substitutions and if they couldn't provide as pictured, let me know & credit my money back. Arrangement arrived not looking like selected at all. Weren't even same type of flowers except for the deformed sunflowers, old looking mums & roses way past prime (arrived all open when pictured was barely opened buds. Not even Thanksgiving yet & rose petals have been falling off. They were to send replacement when I sent photo of what arrived & another photo of what was ordered.
Needless to say, replacement didn't arrive. In checking, they decided they would just give me $50 store credit for another arrangement some day. (Price for ordered arrangement $95). 
Have refused refund...so will just charge back through credit card company. Terrible experience! Don't trust them to send anything that looks like photo!
11/22/11
Name : yvonne niesen
Email : cyaniesen@aol.com
Order Number : 1176971
My Complaint : i recieved a text flowers were delivered, yet they were not !
11/16/11
Name : marjorie della sala
Email : Delasalinc@aol.com
Order Number : 01158504/10562
My Complaint : I placed an order to be delivered on November 6 because the death of my close friend and there were going to be people from out of town. The funeral was on Monday Nov. 7. When I called my friend two days ago she said she didn't get it.
I called the 800-937-5397 number to tell them what happened and they said they would check on it. I told them not to deliver it because all the necessary family was not there and to please credit my account. She said they would but today
the basket was delivered. I do not intend to pay for it and I told my friend to bring it back to the florist that it came from.
11/16/11
Name : annette
Email : alm@brainerd.net
Order Number : 20070
My Complaint : My complaint! Flowers not delivered on day ordered. Called today and was told the complaint department will call me back. I told them to credit my credit card. No sende sending birthday flowers after the birthday.
11/16/11
Name : Griffin
Email : erickagr@gmail.com
Order Number : 
My Complaint : I was extremely disappointed in this company, and will NEVER use them again. My delivery was set for a Sunday, the day of my mother's birthday, but the delivery attempt wasn't made until the following Tuesday. 
I called the service number the next day to find out why the delivery was not made on the day it was set for, and was told by the customer service rep that they had no idea what had happened to my delivery. I asked to speak to a supervisor, and was told that due to the call volume all phone calls were re-routed to a different service. The rep took down my number and explained that someone would be calling me within 48 hours to explain to me why the delivery wasn't made on the confirmed date. 
The company had plenty of time to alert me of any complications they would have in delivering the flowers on the set date, as I made these delivery arrangements a week and a half in advance. As to waiting 48 hours to receive a response, that is deplorable customer service, and there is no way that I would recommend this company to anyone.
11/14/11
Name : Robbi Knudson
Email : Robkson@aol.com
Order Number : 9422
My Complaint : SCAM! This florist is not legitimate. I placed an important order that was to be delivered the next day. I called four times to verify that the flowers were going to be delivered. Each time I was told I would be called back in10 minutes, nobody ever called. My card was charged $78.42 for flowers that were never delivered. I am very angry and intend to do everything I can to warn others not to do business with this company. They are definitely NOT a true business, just a answering service used to trick people into giving them their credit card number. Buyer BEWARE
11/08/11
Name : Nadine
Email : nadinejett@aol.com
Order Number : 84431
My Complaint : Zero Stars.
Wesley Berry Florist is an internet scam to steal money from you by way of credit card charges.
If you get your flowers at all, and that is a mighty big IF, they will not be on time. Please read their "Same-Day and Nex-Day Delivery" policy. They will use this policy to tell you they have the right to deliver the day after Valentine's day, Mother's Day, Easter, holidays, or any other day of the week. They will refuse to refund money for late delivery and/or no delivery.  
If you want to find a REAL STORE you will not be able to because they do not exist. 
Let me save you some time, here are the two numbers I got, after 30 days of fighting, that are allegedly real numbers:
Fax (248) 669-5424
Number: (248) 851-2881
They will turn their fax off after a few faxes, so make your first one your best!
11/08/11
Name : Nadine Jett
Email : nadinejett@aol.com
Order Number : 88472
My Complaint : On a Friday I ordered flowers for a Funeral viewing at 7:00 p.m. the following Monday. I am in California, the flowers were for a funeral in Michigan. They were not delivered for the viewing. Nobody told me there were not delivered. I found out when I checked on the order on Tuesday. They refuse to refund my money. They do not return my calls (although they claim someone will call me back in 10 minutes).
For those of you who need direct access, here is a landline telephone number and fax:
Fax: 248-669-2454, 248-851-2881
I encourage those of you who were ripped off like me, to fax them your complaints, round the clock. The money they made off the fraudulent flower sale will then be eaten up in fax cartridges and paper.  
Happy faxing.
11/08/11
Name : Jure
Email : anzulovicj@hotmail.com
Order Number : 01158625
My Complaint : Worst worst customer service ever. Received flowers three days after the delivery date, my birthday. Received an email from company saying they would update the flowers at no additional charge and when I got them they were clearly not upgraded. I called the people who were subcontracted to deliver and they told me that I got a 30.99 bouquet with no upgrade. My boyfriend had paid for a 57.00 bouquet not to mention this promised upgrade. They would not refund my money although they made TWO HUGE MISTAKES. The manager was rude on the phone and said that this was written on their website. I understand one mistake but two mistakes?????? A birthday bouquet 3 days late and then a 30.00 dollar bouquet instead of a 57 dollar one and not upgrade???????? Horrible horrible customer experience. I spent hours dealing with this talking with different people on various days and it was supposed to be a nice birthday suprise. I would have ordered from them again if they had just admitted their mistake and refunded the money. Never been treated like this by a company.
11/01/11
Name : Richard
Email : qfab66a@aol.com
Order Number : 4870
My Complaint : Boy, I sure wish I had read this before I ordered the flowers. Many unhappy customers! The flowers I sent arrived and the recipient was happy to get them, but they were nothing like the arrangement I ordered. Very disappointing!  
10/25/11
Name : Ann Hughes
Email : nwmo132@gmail.com
Order Number : 01141038
My Complaint : I ordered an arrangement for a total cost of $82.07 and when it was delivered it was not even close to what I ordered. I called the florist shop who sent the flowers and discussed it with her and she called Wesley Berry and told them that she was not charging for the incorrect order and asked them to credit me the cost for the order. I contacted Weley Berry and they refuse to give me a credit even though the Florist shope they subcontracted to told them they would not be charging for this order due to it being wrong. How does a company who has their subcontractor tell them that they will not be charging the client for an prder that was place, refuse to give the customer their money back? Surely not a legitimate one....
10/25/11
Order Number : 1143745
My Complaint : customer # 749168. 100% UNsatisfied with your service and I ordered light pink roses for my daughter who just delivered her 1st child...a daughter! You sent red roses. Then junked THEM UP BY ADDING RANDOM FLOWERS IN THE VASE. Not at all what I ordered. Customer service was rude and UNHELPFUL! Refused to put supervisor on the phone OR give me their name!! REFUSED! Offered me a $30 store credit like that helps after my bill was $96. I will never use this service again so why would a credit seem like a good idea to you???? Terrible service with delivery!!
10/12/11
Name : Micki Daharsh
Email : micneil65@yahoo.com
Order Number : 83750
My Complaint : I ordered a flower bouquet for my sister who was ill in Missouri (I'm in Alaska) Order # 83790 for same day delivery. The next day I noticed the money had not been taken out of my account and no flowers had been delivered to my sister. I called to find out the status of my order and they said someone would call me back or email. No one did. I called again...again someone was suppose to call me back...no one did. Third time I called and cancelled the order.

I also told them I was not at all happy that they were advertising a $20 off discount...but failed to notify - until after submitting the credit card info - that there was a $19.50 handling and delivery charge added effectively negating the discount.

Later that day I ordered from Country Mart in Missouri. Those flowers were delivered the next morning. But when I checked my bank account - I had charges deducted for both orders. The Wesley Barry people had NOT cancelled the order as requested.

Had to file fraud charges with my bank and they confiscated my debit card and ordered a new one for me. My bank also refunded money to my account since the charge was disputed. They are taking it from there.
10/07/11
Name : Heather
Email : heather.milliken@cox.net
Order Number : 1129861
My Complaint : I placed a order online Wednesday After I had entered my billing information is when a additional charge of delivery appeared of around $15 I was not happy with the additional fee and immediately calle and cancelled my order. I was assured on the phone I would get a refund credit back to my account within 3-5 business days. Long story short flowers where delivered and you refuse to give me a refund. I was told the flowers where on the delivery truck on their way when I had cancelled the order. Even though I had selected Thursday as the delivery date (I placed the order Wednesday afternoon). I went Thursday and bought flowers to deliver myself and the recipient had not recieved any other flowers as of Thursday at 10:00 am. Later I found out they were delivered on Thursday and then called Wesley Berry about my refund I was promised and they said they could not give a refund as they had promised but offered "store credit" - looks like I will be taking you to small claims court and will never do business with you again.
10/05/11
Name : jocelyn dellinger
Email : jocelyndellinger@gmail.com
Order Number : 01125558
My Complaint : Ordered Flowers for same day delivery for my Aunts birthday. 6DAYS later the flowers still haven't arrived. I've called 6 DAYS in a row now and they apologize, offer 30.00 off next order and I said I want to cancel the ORDER and want a refund. They say someone will have to call me back because their just the 24hr support system.No one has called me back. Worthless "support system"
10/02/11
Name : Brian Tammany
Email : tammanyaz@cox.net
Order Number : 01125843
My Complaint : This company is terrible. I am so upset that they did not take care of my order after charging me $67.
There lack of concern caused me embarrassment with my family. We live in Arizona and were sending flowers to Illinois for the birth of our grandchild.
Do not use this company!
10/02/11
Name : Brian Tammany
Email : tammanyaz@cox.net
Order Number : 01125843
My Complaint : Do not order from Wesley Berry Flowers or Flower Delivery Express. They did not send the flowers and then gave me the run-around on the phone. I would have not even known they did not take of the order if I didn't call to check on it.
Disgraceful! Do not use this company!
10/01/11
Name : Livid and Pissed
Email : thiscompanysucks@yahoo.com
Order Number : 58603
My Complaint : I ordered flowers for my wife as an anniversary gift. A confirmation number was provided. The flowers were not delivered. I was out of town, so I did not know for a few days. When I called to complain, they offered a $30 discount on the NEXT order. After explaining I would never use this company again, the customer service expert hung up on me. After numerous calls back and two weeks later, a promise of a refund was made. I am still waiting. Before you use this joke of a company, send a photograph of flowers instead- at least it will arrive. I should have done some homework on the company.
09/28/11
Name : Brenda Molinet
Email : brenda.molinet@yahoo.com
Order Number : 01122334
My Complaint : I am sooo upset. I placed an order online, received confirmation of my order last night, received a second confirmation this morning that it would be delivered, received a 3rd confirmation at 2:30pm today telling me it was delivered, only to call my daughter and find out that nothing was delivered to her at all for her Birthday. When I called the 800 #, the only thing I get, is that it was sent by mistake, sometimes the system does that, no explanation of why it was not delivered and we can upgrade and send out tomorrow. Well HELL tomorrow is not her Birthday, today is and I should know, I still have the scare 24 years later to show for it......Will be making a complaint with the BBB
09/25/11
Name : K P Webster
Email : charli1@ctc.net
Order Number : 01119949
My Complaint : Order placed today, with guaranteed delivery TODAY!!! Absolutely no flowes have been delivered, and the answering service says there's nothing they can do, yet my credit card has been charged around $90! I am furious...FTD and Teleflora should be ashamed to be associated with this fraudulent company!!! Hopefully we'll at least get our credit card charge reimbursed, as it looks like the only flowers are the ones pictured on the website! Only wish I'd read these posts before I trusted FTD and Teleflora branding on Wesley Berry's website!
Do NOT use this company!!!!!@
09/23/11
Name : CAROLINE HERREN
Email : caroline.rick@yahoo.com
Order Number : go figure, not on print out
My Complaint : YOU ARE ALL PIECES OF SHIT, FROM WESLEY BERRY ON DOWN TO THE MAIL CLERK WHO WORKS AT YOUR LOCATIONS.... YOU HAVE SCREWED AND EMBARRESSED ME TWICE NOW AND EVEN WITH A 20.00 CREDIT I WOULD NOT HAVE ORDERED THIS DISGUSTING 10.00 ARANGEMENT FOR MY DAUGHTER WHO JUST LOST HER BABY AND ALMOST HER OWN LIFE... MAY YOU ALL ANSWER TO GOD ESPICIALLY YOU, YOU SORRY POS WESLEY BERRY.. I WOULD NOT HAVE EVEN ORDERED FROM YOU A SECOND TIME, BUT YOU HIDE YOUR NAME UNTIL THE CREDIT CARD HAS BEEN CHARGED.HOW DO YOU SLEEP AT NIGHT? AND MAY GOD HIMSELF REPAY YOU FOR WHAT YOU ARE DOING, IN PEOPLES TIME OF GREATEST DISTRESS. 
09/23/11
Name : CAROLINE HERREN
Email : caroline.rick@yahoocom
Order Number : 01117777
My Complaint : YOU HAVE SCREWED ME TWICE NOW AND THANK YOU FOR THE CHEAPEST, SHODDY, DISGUSTING FLOWER ARRANGEMENTS YOU HAVE DELIVERED TWICE ON MY BEHALF. I DIDN'T EVEN KNOW IT WAS YOU, BECAUSE YOUR NAME IS SOOOO BAD THAT YOU HIDE IT UNTIL YOU GET THE MONEY. SHAME ON YOU AND I HOPE YOU GET IT ALL BACK 10 FOLD AND I WISH THE SAME ON YOUR FAMILY AS YOU HAVE PUT ON MINE, YOU ARE DAMNED TO HELL FOR THE CRAP YOU DO, YOU MAKE ME AND APPARENTLY THOUSANDS OF OTHER CONSUMERS SICK.....
09/21/11
Name : Elizabeth Stevens
Email : ann.stevens@comcast.net
Order Number : 61442
My Complaint : I ordered flowers to be delivered to my daughter after surgery. they were to be delivered on Monday. On Tuesday evening my husband called to check on order and was told he would receive a call. Nothing. On Wednesday I called and was told I had reached an answering service for the company and they could do nothing but let the company know of my complaint. In the middle of the work day you have an answering service, are you kissin me. Nothing, no response. I e-mailed twice to the company's customer relations department, a joke at best. this evening I received a note stating, very sorry, order is being cancelled. Nothing personal at all. I would never work with this company again. If they cannot even have a tracking system for their deliveries I will use a more reputable company in the future. Now let's pray I receive my refund. I don't think it will be that easy considering the run around we have been getting. How they can stay in business amazes me!
09/14/11
Name : Heather Maxwell
Email : blessedbyhim.10@gmail.com
Order Number : ???
My Complaint : My fiance ordered close to 90.00 worth of flowers for myself and the ladies in his office, he paid the extra 10$fee to have them delivered by n3:00 when I was comeing to pick him up! they never showed up, so we called and were treated verry badly, we canceled the order and were eventually told the $would be put back on the credit card the next day well it wasnt its been 5 days we called the bank and they said the transaction went thru, now we have to dispute the transaction with our bank and are still out the money and NO FLOWERS!!!I understand how the $can get tied up and its unfortunate but whats even worse was the customer service that we experienced or the "lack of" our special occasion was ruined! Thanks Wesley Berry! we will not be recommending you to our friends and family, nor will you get our business when we get married.
09/12/11
Name : Angel Gonzalez
Email : gopyramid@yahoo.com
Order Number : 01107260.
My Complaint : Ordered flowers on Saturday sep 10, 2011. They were supposed to be delivered Sunday. They never arrived. Waited to call until Monday afternoon to allow more time for delivery. Called the 800 number around 3:40pm only to be told, "the order was deleted" when I asked what that meant, the guy on the phone said "there will no no flowers delivered", to which I asked, how did this happened and why wasn't I told the flowers wouldn't be delivered. Then he just hung up. I called back and a lady answered, I told her about my experience adn requested a supervisor, she took my name and number down, 6 hours later, no answer, no flowers. Why bother, why care?
09/6/11
Name : Margaret MacDonald
Email : timmarg@telus.net
Order Number : 01101877
My Complaint : was very dissappointed when i called my mom to see if the arrangement was there and she said no came there...........I phoned this morning andf the lady said it would be sent this afternoon......This is mine first time ordering from you guys and it will definately will be my last ......I phone several days to arrange this arrangement....i cant believe this .............very dissappointed ......will take my business else where next time.............
08/24/11
Name : ADA
Email : aachire@comcast.net
Order Number :
My Complaint : MMy Complaint : Flowers were ordered; advertised as same day delivery, but apparently because of a glitch, it was ordered for a week later.

I will not order from this firm again,
MY EXPERIENCE WITH THIS COMPANY IS HORRIBLE, BE AWARE
08/08/11
Name : Jacqueline Milch
Email : jmilch@tampabay.rr.com
Order Number : FDX-2005
My Complaint : Flowers were ordered; advertised as same day delivery, but apparently because of a glitch, it was ordered for a week later.
I will not order from this firm again, and have reason to deliver flowers often in several states.
What a scam!
07/26/11
Name : bud radcliffe
Email : budradcliffe@gmail.com
Order Number : 14435
My Complaint : This had to be the absolute worse experience I have ever encountered buying flowers online. Here is what happened to me:
BEFORE I ordered flowers I called Wesley because I knew that my daughter would not be at home in the morning to receive the flowers. The girl told me "Just put in the comments: Deliver after 1:00 PM" (boy was I the fool). 3:00 of the delivery day I called and daughter still had no flowers. So I called Wesley to see when they would be delivered. I told the guy that answered that she would not be there after 5:00 pm to receive them. Put me on hold.. then comes back and says "The order says to deliver after 1:00 PM so they can be delivered abytime today". I told him that birthDAY flowers should be delivered in the DAY not the NIGHT... Put me on hold again.. then came back and said "I will handle it..". I re-iterated that she would not be home after 5:00PM.. "No problem, sir".. wrong!
5:30 comes.. still no call from daughter saying "Thanks for flowers dad" so I called Wesley again. This time a girl answers. She initially had trouble even locating order. Then she tells me that "The flowers went out at 3:45.. they should be there"... I told her I agree they should be there.. but they are not... I asked her to call the delivery guy and get mne an ETA... on hold five minutes... She same back on.."We do funeral deliveries first, then businesses, and then we do residential deliveries".. Huh? where does it say THAT on the site? Why did the guy tell me he would handle it. She then very rudely said "The driver said he has many deliveries and can not tell where your delivery is..."
Most frustrating part is that they blamed it on me adding "Deliver after 1:00 PM".. which THEY TOLD ME TO INSERT!!!!!
Nothing was their fault... Then they blamed the address as being wrong... if they had a GPS they could have seen the typo easily.. 
They finally delivered.. no left the flowers at the door in an apartment complex.... at 6:05 pm...  
I had to let my daughter know to leave a note because I was sending flowers.. no surprise now...  
The only flowers I would recommend would be for my funeral, when I don't care if they are late...
STAY AWAY FROM WESLEY!
07/21/11
Name : Kathryn
Email : kathrynvago@hotmail.com
Order Number : 8364
My Complaint : I ordered flowers for my mother's birthday from out of state, looking for a florist close to her. I checked this and another site, both shopping cart systems looked identical. I mistakenly from this site on 7/14/11, instead of from the intended site. When I realized the mistake (not to mention my bill was over $10 more than stated prior to sale confirmation and estimated shipping) I called immediately to request the transaction be VOIDED...it hadn't even shown up on their side yet. I was asked by Dave to call back in 15 minutes to give it time to show up in their system. I did, and again requested a refund of the sale ($58.28), and was instead offered an IN STORE CREDIT of $30...not even the cost of the bouquet...what???? Why would anyone accept a partial refund for a service they've cancelled, for a store that is out of their state??? Stupid. At this point I knew something was fishy. When I got irate and said that was ridiculous and unacceptable, I'd already ordered from the site I'd intended to and didn't want a credit for an out of state store, and demanded a full refund, Dave the "customer service" rep, said "I have to talk to a manager." You're cancelling a service BEFORE receiving the service...getting a full refund is the only acceptable business practice. I was placed on hold for nearly ten minutes, hung up from the 800-number and called the Michigan Corporate Office...surpise - same location, Dave answers and says "I was just getting back to you."Long story short, he said he had to request the refund from the manager, and that it's a "paper refund form process" and that it was approved. Said it would take 3-5 business days to show up in my account.

I asked him to email me a confirmation that the refund is being given, and his response was "you'll get an email when it processes." How hard is it to send an email? More questionable behavior. It's been 5 business days now and not a hint of a refund appearing to be processed in my account. The day after this experience I went to my bank and filed a dispute with Visa for a refund of the transaction amount because I don't trust they will honor their word. Judging from the complaints I've since found here and elsewhere, my instinct is appropriate. Thought I was ordering from a local business.
07/16/11
Name : jason
Email : jcmvw1(at)earthlink.net
Order Number : 
My Complaint : Total absolute scam. Ordered flowers for my girlfriend and they never showed up. So I called customer service to only get disconnected. I hope the bank will give me my money back.. 
07/14/11
Name : christi
Email : christi_229@yahoo.com
Order Number :
My Complaint : I work for a florist in Tifton Ga. We recieved several orders from Wesley Berry Flowers via Teleflora and FTD..... After delivery is made this company will cancel the order after the fact. Not wanting to pay for the arragement they charged THEIR customer for. Wesley Berry Flowers is not a FLORIST only an online business that uses other wire services to local florist. I advice anyone reading this to avoid this company completely!!!
07/06/11
Name : Jenny
Email :
Order Number :
My Complaint : I'm so glad I found this site. I was just about to order flowers for my Uncle's funeral but now...no way. I can't help but wonder how these people stay in business. They should be run out of town!
06/14/11
Name : Diana Powell
Email : diviana@att.net
Order Number : Cannot find it right now, wanted to warn others, June13, 11
My Complaint : This must be a scam. I ordered a large funeral bouquet paid over $100 for it, for sister's funeral,and even tho it was the afternoon before they assured me they could deliver it in time. They called me about an hour later,about 5:30pm and said they thought they could but wanted the home address. There was no point in that as no one would be there. It was outside at the Natl. Cemetery in Houston, TX.
It never was delivered, and now I cannot get their phone number. They were sly enough to take all of them off today. Now I am in process of having my bank handle the rip off.
06/09/11
Name : Diane Shideler
Email : drshideler@gmail.com
Order Number : 82100
My Complaint : I wish I had seen the complaints before I placed the order. The flowers looked nothing like the picture on the web page. It was very disappointing. I will not order from them again.
06/08/11
Name: Missy
Email Address: 
From: Maryland
Name of Delivering Florist: : Wesley Berry Maryland
My complaint : I am from out of state and wanted to place an order for a friends family funeral. When I called to place order, the lady could not find the funeral home where the flowers were to be delivered. She wanted to take my order anyway (without the correct information)and said she would send out order to another florist, but would not tell me which one. It was very important to me that the flowers were delivered to the proper location and I wanted to follow up to be sure they were delivered. The rep was not friendly, not helpful and I told her that I would get my flowers from another florist. I WILL NOT CONTACT THEM AGAIN AND WILL NOT RECCOMMEND THEM!!
05/25/11
Name: Sara Gauntt
Email Address : saragauntt@sbcglobal.net
from : Bryant, AR
Name of Delivering Florist: : 
text area : I ordered birthday cake arrangement for my daughter's birthday to be delivered to her place of business ON HER BIRTHDAY which was today 5/25 by noon. I was promised that without a doubt that would be NO PROBLEM. She has not received her flowers and when I called I was told, Oh, so sorry.....we'll call you back.  
I am so disappointed....you know, you can't go back .... a missed day is a missed day. It may not be important to you but you'll never know how important it is to me!!
05/20/11
Name: assaf
Email Address (optional) : aceshigh@walla.co.il
From: israel
Name of Delivering Florist: : 
I ordered a bouquet for my aunt birthday,
delivery date was supposed to be same day.

Three days have passed but she still didn't get the flowers. 

No one tried to contact her.

Be warned, never do business with this company.
:(
05/16/11
Name: Ashley Julian
Email Address: ashjulian@yahoo.com
From: Central Washington
Name of Delivering Florist: : 
text area : I ordered 2 bouquets to be delivered to 2 different recipients for Mother's Day. Neither bouquet was delivered on the day it was supposed to be delivered. I called and cancelled the order. Then magically one bouquet WAS delivered but it was not what I ordered and it was just left on the front porch. The people who answer the phone for the 1-800# sound nice but are completely useless as they cannot do ANYTHING and have no authorization to do anything. I was promised phone calls that never came. I was told my money would be refunded and it still has not even though it's been 7 business days. Then I get an email today saying that the other bouquet was delivered even though I canceled it over a week ago. That was a lie. Nothing was delivered. This is the WORST customer service I have EVER received. I am seriously considering forming a website - i hatewesleyberryflowers.com. 
05/14/11
Name: Sean milligan
Email Address: Milligansp@yahoo
From: Boston
Name of Delivering Florist: : 
Hi,  
I'm super disappointed. A friend was ill. I ordered he a relatively expensive (to me) bouquet. They did not leave the card with personal message, nor did they actually leave the flowers with someone... Just at the foot of the steps. It's fine to leave them if no one's home... But at least walk them to the doorstep. With what happened here I look like I just threw some crappy supermarket flowers on the stoop like a paperboy from his bike. Not cool!
05/10/11
Name: sally may
Email Address : gghippo@yahoo.com
Drom : 
Name of Delivering Florist: : 
Never received flowers. Get the run around everytime you call. Terrible service, horrible company. They are a scam job!!!!
05/09/11
Name (can be just your first name) : Juliet
Email Address (optional) : julzgraphics@sbcglobal.net
Where are you from? : Quincy, CA
Name of Delivering Florist: : Wesley Berry Flowers
text area : Mom never got flowers! Not only did she not get her flowers. They charged my credit card twice two different prices. I can't get through to the company either. As they were supposed to call back in a few hours. No calls!
05/09/11
Name (can be just your first name) : Cindy Schmid
Email Address (optional) : 
Where are you from? : Stevenson, WA
Name of Delivering Florist: : Wesley Berry Flowers
text area : Ordered flowers on 5/5 to be delivered on 5/7 for Mother's Day, it is now 5/9, I have left four messages with the "24 hour support" and no return call back. Now in the process of disputing charges, do not order from this company!
05/09/11
Name (can be just your first name) : dave
Email Address (optional) : david8368@aol.com
Where are you from? : Los Angeles
Name of Delivering Florist: : 
text area : Received a note on Friday that flowers could be delivered today. Flowers still not delivered as of Monday, the day after Mother's Day. Called customer serviced twice and they promised a return call. No return calls, no e-mail response, and no flowers!!

05/09/11
Name : Shelley Higginbottom
Email : shellih101@att.net
From : Missouri
Name of Delivering Florist: : Wesley Berry Flowers
text area : I ordered flowers online through and FTD florist Wesley Berry Flowers for a delivery of the next day. No flowers delivered but my credit card was charged. Many phone calls later still no call back and still no flowers. Mothers day came and went no flowers! I have filed a dispute with my credit card company and the BBB. Stay away from these LIARS!!! You will get no customer service department as this is just a call center who cannot even look in the system to see if you order is in process.
05/09/11
Name : Kate Kelava
Email : k8kelava@gmail.com
Name of Delivering Florist : in Byron, GA
My Complaint : Ordered flowers to be delivered on Mother's Day and they were not delivered. I also never received an email confirmation of my order, but I most certainly received a charge of $82.47 on my credit card. I have been trying all morning to call Just Flowers and sit and sit and sit in the queue, only to be cut off and told to call back later. Got all the way to #3 in the queue. I have a feeling I will not be getting a hold of anyone so I began the dispute process with my credit card company. Fingers crossed that this crappy company doesn't get to keep my money.
05/08/11
Name (can be just your first name) : Mary Ellen Flores
Email Address (optional) : emmicus@hotmail.com
Where are you from? : Reno, Nevada
Name of Delivering Florist: : Wesley Berry
text area : Order never received! Called for DAYS leaving messages with no response by florist. SCAM! Filed complaint with BBB, FTD, & my bank to have charges treated as fraudulent. DO NOT DO BUSINESS WITH WESLY BERRY! SCAMERS!!!
05/08/11
Name (can be just your first name) : Roger French
Email Address (optional) : rgerfhome@msn.com
Where are you from? : Houston Tex
Name of Delivering Florist: : Wesly Day Florist
text area : Wesly Day Florist did nothing but take my money! Did not deliver the flowers. This is nothing more than a scam ! Stay clear unless you want to lose your money and get nothing. They were nice on the phone and said they were a local company with a store in Houston but beware they dont. I am in the process of working with the credit card company to file dispute. Dosent replace mothersday Flowers that did'nt arrive ! Run from anyshop that has Wesly day associated with it.
05/08/11
Name (can be just your first name) : Shelia Wigginton
Email Address (optional) : sheliawigginton@yahoo.com
Where are you from? : Houston area
Name of Delivering Florist: : Wesley Berry
text area : The flowers my Mother recieved was NOTHING like what I ordered!!! I ordered (10-s4 For all your worth) she got a bunch of flowers that looked like they where just stuck in a vase. A bunch of carnations on one side 2- sun flowers stuck on one side a 2 lillies in the back. They were FAR from being arranged!!!!!! I was suppost to get the daiseys and roses or just daiseys!! NOT ABUNCH OF LEFT OVER FLOWERS!!!! I ordered aweek ahead to make sure she got something nice!! this looked my 3 year old grandson picked these and put them in a vase!! I'm SORRY but I am really really disappointed!!!!
05/08/11
Name (can be just your first name) : Heidi
Email Address (optional) : mechanicalminc@hotmail.com
Where are you from? : 
Name of Delivering Florist: : 
text area : The absolute worst bouquet I have ever seen. The flowers came dead and broken. It was not worth $7.00 let alone the $70 they charge. Do not ever order from them. You will not be happy. They take your money and run run run.
04/27/11
Name : David Hyre
Email : hyredave@hotmail.com
My Complaint : Wesley's showed 0 shipping charges for a $20.00 order, only to add nearly the same amount (doubling the price of the order) on checkout. I sent screenshots to Wesley's showing this and the did nothing.
04/27/11
Name: Katy Pratt
Email Address (optional) : katypratt@gmail.com
from: Fort Lauderdale
Name of Delivering Florist: : 
I ordered a very contemporary boquet of Anthuriums to be delivered for my mother's 80th birthday. Needless to say, this was for a very special occassion. As she was visiting San Juan, Puerto Rico for a celebration, I wanted a tropical bouqet delivered to her hotel room. What they delivered was a spring bouquet in a cheap vase with silver ribbon and butterflies. Go figure. The price was $79.00. 
04/27/11
Name: Natalia Hendrix
Email Address: natalia_hendrix@yahoo.com
from : 
Name of Delivering Florist: : 
I have to strongly disagree with you guys, and I don‚t think that this is real complain, I am a regular customer of this company since 2009. I have made over 100 orders online; on the phone you name it and not once had something to complain about the flower arrangements, the timing of delivery or things like that. Each time I order from them I receive exactly what I need for my business, if I was the only one with this opinion I would never write this here, but my clients never complained about their flower arraignments we got for them, so I take that as a sing of good business.
04/25/11
Name (can be just your first name) : Eddie
Email Address (optional) : lloydepoolejr@ymail.com
Where are you from? : Florida
Name of Delivering Florist: : not the florists fault
text area : I ordered flowers for "same day" delivery. They never arrived even though I was assured they would be there within a couple hours. Well when they arrived the next day they looked nothing like the description of what the flowers said. I called the florist that delivered and was told that she got the call at 4:10 pm (I ordered the day before) and she had no way to deliver that late cause all her deliveries were booked. (so it was not her fault). She told me they told her to make it "your choice" and gave her a budget HALF of what I paid for the flowers and that was supposed to include delivery fee of 15.00....so out of 70.00 she got 30.00 to work with and she said she gave me 20.00 worth of flowers and took a 5.00 loss. So, I can't blame the florist..but I do blame WB..and they allegedly gave me a 30.00 store credit, but I will NEVER use them again for any amount of free money!!!!!
04/23/11
Name: Eddie
Email : lloydepoolejr@ymail.com
From : Florida
Name of Delivering Florist: : not the florists fault
text area : I ordered flowers for "same day" delivery. They never arrived even though I was assured they would be there within a couple hours. Well when they arrived the next day they looked nothing like the description of what the flowers said. I called the florist that delivered and was told that she got the call at 4:10 pm (I ordered the day before) and she had no way to deliver that late cause all her deliveries were booked. (so it was not her fault). She told me they told her to make it "your choice" and gave her a budget HALF of what I paid for the flowers and that was supposed to include delivery fee of 15.00....so out of 70.00 she got 30.00 to work with and she said she gave me 20.00 worth of flowers and took a 5.00 loss. So, I can't blame the florist..but I do blame WB..and they allegedly gave me a 30.00 store credit, but I will NEVER use them again for any amount of free money!!!!!
04/16/11
Name (can be just your first name) : London
Email Address (optional) : Indian2cute@aol.com
Where are you from? : Tx
Name of Delivering Florist: :
text area : Stay away from Wesley Berry Flowers!!! I wish I had read all the reviews before placing my order. I ordered flowers for a very important occasion and they PROMISED me it would be there that day. Two days later, (& lots of my time waisted calling them and being placed on hold for most of the time!!) they are telling me that they are so sorry but "our computer system has seemed to have lost your order". What losers!! (literally, lol!!) I'm in the process of getting a refund- we'll see if they can do that right, without loosing something!! Hope this helps!!
04/15/11
Name (can be just your first name) : Tracy
Email Address (optional) : 
Where are you from? : Eagan, MN
Name of Delivering Florist: : No idea
text area : I ordered flowers for a funeral that were never delivered - so I called to get my 52 dollars back and they gave me the run-around until I finally got a hold of a nice and helpful girl who offered that it could get delivered to a house address instead of the funeral home, or that I could get store credit or I could get a refund. Of course I chose the refund. I have no idea if they will refund it, and I am also contacting my credit card company. DO NOT order from this company. It's too bad they are the first to come up in a google search.
04/10/11
Name: eric
Email: 
From: pittsburgh, pa
Name of Delivering Florist: : 
text area : Never in all my years have I ordered flowers from such an unprofessional operation. I ordered a spring arrangement for same-day delivery and THANK GOD I called an hour later to follow up on my order. At that point they informed me that they would NOT be delivering same-day due to "computer problems". Had I not called I never wouldve known they would be a day late. Within 24 hours of delivery the roses I ordered had completely fallen APART! WHAT??? I paid $65.00 for a mid-sized arrangement that didn't even last a whole day upon delivery. Never again, Wesley Berry...NEVER again.
04/09/11
Name (can be just your first name) : nicole
Email Address (optional) : freefallnikki@yahoo.com
Where are you from? : pa
Name of Delivering Florist: : do not know
text area : I ordered flowers for my dying Grandmother and this company has screwed up her order twice! she has not recieved anything as of yet the even resimbles what I ordered!!!!!!!!!!!! not to mention the first order was 4 days late, half dead and looked like someone drop-kicked them! the second order they sent wasnt even close to a $65 arrangement nor was it up to professional standards! DO NOT ORDER FROM WESLEY BERRY FLOWERS! I suggest you order from a professional company that doesnt have such terrible reviews! This company attempted to rectify the situation with CRAPPY FLOWERS???????? NICE JOB WESLEY BERRY! I wish I could post the pictures on here. You would be pissed as well!
04/07/11
Name : nicole
Email : freefallnikki@yahoo.com
Name of the Delivering Florist : wesley berry flowers
My Complaint : I ordered a gigantic arrangment for my dieing grandmother 4 days ago. she still has not received them! DO NOT ORDER FROM WESLEY BERRY FLOWERS. I order flowers regularly for my mom and always get them from 800flowers. I should have used them this time but I really liked the arrangment I saw online but can see now it wasnt worth ordering from them! they will probably be dead by the time she receives them!
04/02/11
Name (can be just your first name) : Humphrey LeChat
Email Address (optional) : mxyplyzyk21@gmail.com
Where are you from? : Atlanta
Name of Delivering Florist: : Wesley Berry Flowers
text area : Email confirmation for three different orders were not only not delivered, I was told my order was fraudulent!
I've submitted a BBB complaint since they are listed with an A rating.
A for Abominable... 
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03/28/11
Name: PRitter
Email Address: arrivingangels@aol.com
From: Colorado
Name of Delivering Florist: : Wesley Berry Flowers
My Complaint : I ordered flowers for my folks 50th anniversay to be delivered on the day of the gathering. The next day, I opened an email that stated they were not delivered!!!! Wesley did not bother to call, but were just going to have the flowers delivered the following day. I called and talked to the manager "Julie" and she could have cared less. She stated that the confirmation email was just a confirmation of the order placed not confirmation that the flowers would be delivered the day requested! Now if I had wanted flowers on the 28th instead of the 27th I would have stated that on the order! I am so upset that those flowers didn't make it for the gathering I cried! "Julie" was not willing to do anymore than either refund my money or have the flowers delivered the following day! She could have cared less. She said she would call my folks and apologize...now why would I want her to call my folks? 
Poor business and I will never use them again. They owe my folks the best flowers they have free of charge for their anniversay! 
I usually use Pro Flowers and have never had a problem with them, but Wesley had a good coupon so I decided to try them! BIG MISTAKE! DON'T USE WESLEY FLOWERS IF YOU WANT YOUR FLOWERS TO ARRIVE WHEN THEY ARE SUPPOSED TO! And 7 days to refund my money! RIP OFF FOR SURE


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Name (can be just your first name) : deb
Email Address (optional) : 
Where are you from? : 
Name of Delivering Florist: : 
text area : wesley and flower express suck. so many flower shops wont even take orders from them. i ordered from them yesterday for delivery today. now they inform me they dont do tn. area. will take 3 to five days to get my money back. 

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Name (can be just your first name) : Joyce
Email Address (optional) : jtoronjo@hotmail.com
Where are you from? : Illinois
Name of Delivering Florist: : 
text area : Flowers were promised to be delivered by 3:30 p.m. on the day of my daughter's birthday. They were delived late, after the school had closed, and a fellow teacher had to drop them by her house. The arrangement was cheap and tacky-looking, and I apologized to my daughter for the ugly flowers and the trouble her co-worker had to go to. I am disputing the charge on my credit card.

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Name (can be just your first name) : Corinne
Email Address (optional) : cquiven@yahoo.com
Where are you from? : Calif
Name of Delivering Florist: : 
text area : Flowers ordered for a funeral, never delivered. Wesley Berry did not care, I only got sorry! This turns out to be a middleman company, even though they said they were located in the city I was sending flowers to. Call a florist directly and maybe you will get service.
DO NOT USE THIS COMPANY,

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Name (can be just your first name) : Alberto Quiven
Email Address (optional) : cquiven@yahoo.com
Where are you from? : Los Angeles, Ca
Name of Delivering Florist: : Confirmation #64069
text area : This is the worst floral experience I have ever had.
I ordered flowers for a funeral on Sat. Feb 19th at 1:30 pm, to be delivered to Silver Springs Md, by 12:00 noon on Sunday Feb 20th. for the funeral.
The phone adviser said she was located in Silver Springs Md, and that this would be no problem. The real deal as this is just a telephone company who places the order for you to a real florist. No need for a middle man??? 
After calling on Sunday at 9:00 pm on the 20th of Feb and finding out the flowers were not delivered, I called the Wesley Berry company to cancel the order as it was now too late. The person on the phone said she would cancel and have them call me monday Feb 21. Not surprisingly no one called. At 10:00 am I again called Wesley Berry to make sure not to deliver, all I got was the order went out and the woman Kate said oh, sorry nothing we can done???
Be warned this is just a middleman, don't be fooled that this is a neighborhood florist, go to the yellow pages for the city you want.

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Name (can be just your first name) : Jay
Email Address (optional) : jove333@gmail.com
Where are you from? : Virginia
Name of Delivering Florist: : 
text area : Ordered Roses 4 days in advance for Valentine's Day. I received Tulips on the 15th. Um, Valentine's Day is still the 14th, right? Just checking. Also they do not pay attention to special instructions. It took me a week to actually talk to a manager. Belinda was the rudest person I have ever spoken to. She told me that it was my fault that I clicked on the wrong picture. I was looking at my order confirmation page that had a picture of the Roses that I supposedly ordered. She got very rude with me and kept saying that it was my fault. And said all she could do is give me a $30 credit. Now why would I ever order from this place again? Stay away. Take the time to visit your local florist. These people dont care. She actually hung up on me. Dont give them your business!!!

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Name (can be just your first name) : Katie Lamb
Email Address (optional) : katielamb02@gmail.copm
Where are you from? : Bloomington, IN
Name of Delivering Florist: : don't know
text area : Never showed up!!! HORRIBLE!!! And I call and no one can tell me what happened. Awful awful awful compan

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Name (can be just your first name) : Lizette
Email Address (optional) : lizy8895@yahoo.com
Where are you from? : Virgin Islands
Name of Delivering Florist: : El Patio Flower Shop
text area : My fiancé ordered some flowers for me for Valentines Day today is the 16th of February & I still haven't received my flowers I tried calling & the phone is always busy. I sent several emails trying to get a full refund & no reply. Do not use them they are taking the money out of your account & not delivering any flowers it's just one big SCAM!

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Name (can be just your first name) : Steven
Email Address (optional) : xenolith1964@yahoo.com
Where are you from? : Norman Oklahoma
Name of Delivering Florist: : not a clue and no one is saying
text area : i ordered flowers for my wife on valentine's at 8:00 am for delivery today, 2-15-11. i figured after valentines would enable the flowers to be delivered with no problems. When my wife came home flowerless, i called NINE different numbers and was told by EACH OF THEM that "we are just a service center, and have no way to contact the flower shops other than forward a message." Now i'm out 103+ dollars, and no flowers. I see me going to my bank to get the payment reversed, and the state DA office to file fraud charges.

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Name (can be just your first name) : Courtney
Email Address (optional) : courtwmu@gmail.com
Where are you from? : GA
Name of Delivering Florist: : ?
text area : Product was supposed to arrive valentines day and never came. Customer service is no help!! They have been trying to work on it for 8 hours and they still have no idea where the flowers are or what happened to the order!!! Very disapointed!!! 

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Name (can be just your first name) : Richard Van Houten
Email Address (optional) : mistervh2@gmail.com
Where are you from? : Fuquay-Varina, NC
Name of Delivering Florist: : Great Blooms of Raleigh, NC
text area : A plant was ordered for my wife through Teleflora. Flowers were delivered instead and not in good shape. Teleflora said 4 attempts were made to exchange the fowers for a plant and several phone calls were made leaving messages. To my knowledge no attempted deliveries were made and certainly no phone calls or voice mails. Called Great Blooms and manager, Tom was quite indignet and rude, refusing to discuss the matter.Frustrating

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Name (can be just your first name) : Ruth Smith
Email Address (optional) : Ruthsmith_7@yahoo.com
Where are you from? : South Carolina
Name of Delivering Florist: : Wesley Berry
text area : I ordered flowers for my daughter who had a heart surgical procedure. I specifically picked yellow flowers with a bright yellow vase that had a "happy face" on it. 
It was delivered to her 2 days late, in an ugly vase that had writing on the side that said "pick me up". It looked nothing like what I bought, it was brown and blue, not even yellow, and I had also unchecked the box that allows for substitutions.
I have emailed Wesley Berry several times and all they say is they have the right to substitute as they choose, not confering with the purchaser.
They really never addressed the 2 days late. 
They offered me a store credit and I asked them to deliver what I ordered or refund my charge card. 
Why would I want to order from a company that doesn't care about what they send the first time. They never gave me any choice to cancel the order due to lateness or inablility to deliver what I purchased. 
If you order from them beware you may not get what you picked from the website and it may be 2 days late.
Very poor customer service, very disappointing.
Ruth in South Carolina

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Name (can be just your first name) : Wendy
Email Address (optional) : tntstudies@aol.com
Where are you from? : Phoenix
Name of Delivering Florist: : Wesley Berry Flowers Florida
text area : Wesley Berry Flowers was supposed to deliver flowers the evening of a funeral. They guaranteed delivery betweek 2PM and 5PM. They didn't deliver it until the next day. They claimed that there was nobody there...not true. There were many people there. By that time they delivered the next morning the family that the basket was being delivered to was no longer there. Which is why the delivery was supposed to happen the night before. I was told I would be given a credit for the full amount after I told them that the $30.00 credit they offered was unacceptable. I never received their promised credit for the full amount. They were given my number in case of ANY problems, they didn't call. Unfortunately, I googled their name and complaints too late and didn't realize how many complaints that they had until after the credit didn't arrive. They are supposedly going to "look into it". From the online complaints that I've read I suspect that everyone is given that same line. I called my credit card company to file a dispute of the charges as well as FTD to fill out a complaint against this company. Even thought I didn't order through FTD they said they would follow-up since the company has the FTD logo on their home page. I hope people that are having problems with this commpany fill out complaints with the BBB and the Attorney General in hopes of preventing this from happening to others. 

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Name (can be just your first name) : Ed
Email Address (optional) : 
Where are you from? : Katy, TX
Name of Delivering Florist: : Local florist
text area : Ordered a flowers for my anniversary and the local florist delivered a flowers for a funeral with a card that said "sorry for you lost". This generated a great fight between my wife and me. She asked if I was kidding, and evidently was an error. I returned and they still charged on my credit card. I submit complaint and they said that the flowers were delivered. Still waiting for the refund since 12/28. What a bad customer service.

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Name (can be just your first name) : P. Ireland
Email Address (optional) : 
Where are you from? : Georgia
Name of Delivering Florist: : 
text area : Ordered the Teleflora Serenity Garden because of the Jesus sculpture. Spoke with a cust. service person before I ordered, she said that if there were any substitutions at all that it would be "MINOR",such as a different type of flower, but just as pretty as shown online. The description specifically stated a "porcelain Jesus sculpture". It did not mention any availability issues, I also gave my home and cell phone numbers. I paid extra for the "version shown". I was charged $130.00 for an arrangement in a small vase, NO similarity, No Jesus sculpture. It had a very TINY cherub bust on a stick that I could have gotten at the Dollar Tree store, the flowers I could have gotten at Kroger for MUCH less! This was NOT a "minor substitution", and it was a totally different type of arrangement. Some of the flowers were even wilted. If I had known it was not available I would have picked something else, why couldn't the first cust. service rep have informed me better?I called Cust. Service and was told someone would call me back, they did not. I called Cust.Service again and was told by Wanda, (she wouldn't give her last name) that she could only give a $30.00 credit (why would I want to order from them again with this type of service and such a small amount wouldn't buy anything, at LEAST half price would have been better). I asked to speak to the manager, she said she was one and she wouldn't give me any other contact information, no corporate number, etc. She told us that " an arrangement was delivered" as if they fulfilled their obligation. I will NEVER order from them again. I don't make a lot of money, and was hoping to give to my friends who lost their loved one something beautiful (the inspirational statue)that they could keep. I was so embarrassed that they received wilted flowers and nothing to actually keep in remembrance. They are good Christian people who would have cherished the sculpture. 

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Name (can be just your first name) : lilly
Email Address (optional) : lilly1290@aol.com
Where are you from? : Michigan
Name of Delivering Florist: : Wesley Berry Flowers
text area : This flower shop is a complete scam their is no 20 promotion you get just what you pay for. the flowers that were delivered looked like they were from the grocery store which I should of just went to. 'STAY AWAY THEY ARE A SCAM"  

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01/06/10

Name: August
Email Address: avukosovich@ymail.com
From: Albuquerque
Name of Delivering Florist: : Wesley Berry
I saw that they advertised same day delivery so I ordered flowers for my husband at a price of around $50.00. I called immiediatley after the order was placed and asked the customer service representative to let me know approximately what time the delivery would be made. He explained that he didn't know and that he would call the local florist where I live and ask them to call me. I called a few hours later when it was getting late and the flowers didn't arrive. The woman on their phone said that the florist was now closed and she didn't know what happened.  
So my husband's birthday came and went and no flowers. They said I would recieve my money back, we'll see. Do not use them, they are a complete scam.

12/30/10

Name (can be just your first name) : Chris Maxham
Email Address (optional) : vidicus123@yahoo.com
Where are you from? : Maine
Name of Delivering Florist: : To be delivered in Vermont
text area : I ordered flowers for relatives for Christmas. They did not make it on time. I called them and they apologised and said they would get there immediately. They never delivered the flowers. It turns out they internally cancelled the order and not only never informed me, they told me otherwise. When i spoke with them they said they could not figure out how to get the flowers to the location requested. My relatives are easy to find and easy to locate on map quest. They just quite. The complaint process was idiotic, long and complicated. The guy on the phone, who was polite, said that it is designed to make it difficult. Selling flowers for delivery elsewhere is like selling bottled Oxygen, we pay for service. Everyone has flowers to sell. Don't use this people. They are incompetent and they lie.

12/21/10

Name: Amy
Email Address: asanders1128@yahoo.com
From: nc
Name of Delivering Florist: : Bremerton, wa
I went with them because of the so called "same day delivery". Today is day 3 and no delivery yet. I called yesterday and was told that someone would call me first thing this morning. No call, so I called them. Spoke to a very rude and un-helpful woman, who is going to supposedly get back to me after her delivery driver comes in. Don't use this service unless you want to have your day ruined! I'll make an update post once I find out if it ever gets delivered.

12/17/10

Name: Chase
Email Address: chasenfires@embarqmail.com
From: FL
Name of Delivering Florist: : Chase
This company is a joke! Dont waster your time or money dealing with them. My first order was for my wife. I ordered $80 plus of roses. They arrived with most broke and dead looking. I took pictures and sent them to them so they could see. They agreed that they looked like crap and resent some. I was ok with that until they arrived and looked the same. Pure crap.I once again took pictures and they agreed once again they were horrible looking so they gave me a credit for half of what I paid ($44). I just tried to use the credit and found out that it cant be used with the price you see on their website because all the flowers are on sale and a credit can be used on any item with a discount already. To use it I will have to pay a extra $20-$30 dollars plus shipping. What a joke! Why do that and get more crappy looking flowers. I'm telling you, dont waste your time and money. I should have stuck with Proflowers like the past

12/10/10

Name : Lindsey
Email Address : 
from: Oak Island, North Carolina
Name of Delivering Florist: : 
text area : Yesterday was my soon to be mother-in-law's birthday. I thought it would be a great present to have flowers delivered to her. The arrangement she received looked nothing like the picture on the website. It was tiny and COMPLETELY over-priced for what she received. I am not satisfied AT ALL and will never order from them again. 

12/08/10

Name : Bob
Email Address (optional) : waterfield55@yahoo.com
From: Michigan
Name of Delivering Florist: : ?
Ordered an arrangement for our daughters first baby.
Was promised delivery that day. After 5:00PM still no flowers. Called and was told would be first thing following morning. They did offer a $30 "STORE CREDIT" for the late delivery. Finally after 1:00 the next day flowers arrived and were not close to what we ordered. Should have been baby pink roses not red and white ones. The mylar balloon was missing. Called back to complain, manager stated she would have to check with corporate office and would call back. Never did get a call back. Just an Email saying sorry but it is our policy!! I intend to call them back today and demand a full refund. What an expensive rip off. Will never use then AGAIN!

12/04/10

Name: Mihai
Email Address: mgc603@yahoo.com
From: Westport CT
Name of Delivering Florist: : 
They substituted my order without letting me know with flowers that my wife is allergic to. Very rude customer service. Stay away from them, they do not deliver what you buy.

11/25/10

Name: Chris Burdick
Email Address : 
From: Portland, OR
Name of Delivering Florist: : 
I ordered a colorful bouquet to be delivered on my Mom's birthday. The bouquet that arrived was a fall arrangement that used a PUMPKIN as a container. This was obviously the wrong order. I spoke to FOUR Wesley Berry representatives yesterday and the first three told me that they would call the local florist, and let me know once they could arrange to change out the bouquet later in the day. I NEVER received a call back. I spoke to the fourth representative 1/2 hour before they closed and was given the same routine. I asked for a refund since Thanksgiving was the next day and the soonest they could exchange was Friday. They said no, that they could only exchange for a pickup and replace. My Mom lives hours from where the flowers were delivered and was only going to be there that day, so I requested that they replace the flowers at her home address. They would not do this. This company is completely inflexible and does not care. I was forced to deny the charges with my credit card company.
AVOID WESLEY BERRY FLORIST AT ALL COSTS

11/23/10

Name: ashley
Email Address: t16girl@yahoo.com
From : michigan
Name of Delivering Florist: : wesley berry flowers
 they suck, poor customer service and they dont give a fuck about anything or anyone, they rip you off and dont even correct your orders, all they do is take your money and deliver shit for flowers. dont order from them ever.

11/23/10

Name: Adele McConaghy
Email Address (optional) : mcconaghya@comcast.net
From : Delray Beach, Florida
Name of Delivering Florist: : A good florist.net/Stuart, Florida
I ordered a Lily and Rose Tribute Spray (picture on their website) for $187.99. Was told no
handling fee. They did charge a handling fee.
That is not my complaint. I received an email confirmation from them on November 16. 2001 with incorrect spelling of my first and last name and also the deceased. I immediately called and emailed them the correct spelling for the spray to be delivered on November 18, 2010
I requested a ribbon with the words (FONDEST REMEMBERRANCES) The corrections were not made and the ribbon was too small to write anything on.. The family did not know the spray was from me. The size of the spray was suuppose to be approximately 22 w x 36 H. The spray was 22 w x 28 h. It certainly did not look like a $215.00 spray which was my total. The flowers were not fresh, roses had wire on them but not to the end. I emailed them 7 times and called 4 times.
They have not made a good faith effort to resolve the dispute. Their failure to address or respond to Customer dissatisfaction. I used them because they advertised being a member of FTD.  

11/19/10

Name: gerald haas
Email Address: ghaas66@yahoo.com
From : maple lake mn
Name of Delivering Florist: : dropped at funeral home
i just want to say that jeremy out of michigan was so polite and helpful he is a credit to your company thanks gerald haas

11/01/10

Name: deb
Email Address : deb1@mikescomputerinfo.com
From : Wi
Name of Delivering Florist: : Wesley Berry
My cousion passed and I called wesley Berry to deliver Hart and sole flowers.
They were never delivered and I was charged.
Wesley Berry adverties FTD delivery and instead they called my cosion's sister to pick them up 30 miles away while she was making arangements for my cosion who passed away. THEY ARE NOT VERY PROFESHIONAL. Please forgive my spelling.
Im so mad at them.We will see what they do about the refund they said id get, I had to call my bank to remove the charge. Wish me luck

10/29/10

Name : Victoria
Email Address: torinash@oh.rr.com
From: Cleveland, Ohio
Name of Delivering Florist: : Wesley Berry Flowers of Troy MI
text area : Ordered flowers & candy for someone retiring. Nearly an $80 order. Flowers delivered a day late without candy. Called. Met with an "oh well" attitude, but they were going to send the candy out right away. Arrived after 3:30 when the person was gone. Called again. Got "You didn't tell us before 4pm." Told them, "No. I told you YESTERDAY." Candy was crushed inside box. Called next day, as did recipient. Replacement box arrived . . . after 3:30, and they refused to leave because the other box wasn't there. It was damaged, so it was tossed. Called next day and got, "Can't replace it without the original box
because we can't get reimbursed for the damaged box without it. You can't just expect FREE candy." EXTREMELY poor customer service. Spoke to 4 people - only one even seemed concerned about their poor performance and customer service -- or the lost sales that will result. DON'T USE WESLEY BERRY FLOWERS unless you really enjoy poor customer service.

10/21/10

Name: Valerie Lehr
Email Address: lehrs2@embarqmail.com
From: Whispering Pines, NC
Name of Delivering Florist: : Great BLooms -definitely bad news
On 10/18/10, I wrote a complaint after talking with a female employee at Wesley Berry.who said she would get back to me and did not. 
A few days later I explained the situation to a man named Dave who promised he would handle it and he did. The smiley face mug with yellow and white daisy mums were delivered and there were even a few roses. Just what a very sick 12 year old needed to bring a bright spot to his life.
And they will not use Great Blooms again. Thank you , Dave.

10/20/10

 Name : Francesca 
Email Address: cheska924@yahoo.com
From : Pgh
My complaint: THIS IS NEGATIVE STARS. I WILL NEVER USE WBF in my life again! WORST COMPANY EVER! I am 19 years old writing this and this company has put me through such stress I hope this company shuts down. long story short i ordered an arrangement for my great grandmothers funeral the picture on the website look beautiful and i ordered the deluxe version. it arrived. Looked NOTHING like pic. lacked flowers. widely spread. overpriced. I talked to many many employees from there and i wanted a refund. they WOULD NOT give me a refund. The manager refused to talk to me!!! what type of company does that! they never called me back all 4 or 5 times they said they would. i kept calling they said they overvalued my arrangement and couldnt give me a refund. They would do nothing about it. i took pictures of it and sent it to WBF and they said it looked fine. I didnt ask WBF to "overvalue" my arrengement. 1st i ordered the deluxe, if mine was a deluxe being overvalued, i would hate to see the standard size. I finally called maybe the 10th time and asked to speak with the customer relations manager and they said they would give me a credit and thats all they could do. I was livid throughout the whole situation. they ARE CRAP! NEVER use this company. i would call a local florist than ever use a website florist! in fact the one i ordered was a "best seller" yea right. The representatives were not helpful at all, everyone told me something different. They never refunded my money and never had any intention of it. in this company they are right not the customer. NEVER AGAIN will i give my money to this company. i would rather shave my head... this isnt even the full story

10/18/10

Name: Valerie Lehr
Email Address : lehrs2@embarqmail.com
From: Whispering Pines, NC
Name of Delivering Florist: : Great Blooms - greatbloomsandgifs.com 
text area : Saw the perfect arrangement for a 12 yr old hospitalized boy: a smiley face mug filled with white daisy mums and yellow daisy mums told them not to bother with the roses - arriving one day later than promised was a clear glass ugly vase with purplish mums and yellow ones, just stuffed in the vase. And for this I paid $52.69. I called Great Blooms and the man was annoyed that I called - said "you are not even supposed to know"- Sorry I didn't know about "complaints" sooner. Will never order anything from Wesley Berry again and will tell everyone I know. 

10/12/10

Name: Lois aaaronsgu
Email Address : aaronsgurl2227@yahoo.com
From: Camp Lejeune NC
Name of Delivering Florist: : ?
Yes ordered flowers same day delivery for my Aunt, they never got there, I was charged DOUBLE! & the whole "oh 24/7 customer service" BS, Ic alled no one answered then finally when ic alled back someone told me they couldn't help me! I DID not authorize a second charge for ANOTHER bouqet they just assumed! & they still have not been delivered!

10/11/10

Name: Betty Amons
Email Address: bamons@northeastnet.net
From: Louisiana
Name of Delivering Florist: : florist in murfreesboro,tn.
I ordered an arrangement for My Granddaughter on the birth of Her First Born Child. My Great Grandson. The flowers cane late and they so horrendous that it was embarrassing . I was so ashamed that she had to receive such a pitiful sight of an arrangement. I paid $130.00 for a Premium Arrangement and I Got a Triple Substandard Mess! Cannot get them to Pick up this atrocious thing and they are not working with me on a refund. I WILL NOT GIVE UP! I am going to write a letter to the letter of the Murfreesboro Tennessee Newspaper. Hope that gets someone attention. They display such beatiful arrangements on their site, but jack you around and send road ditch picked weeds.

09/27/10

Name : Sherri Brooks
Email Address: sherribrooks5387@yahoo.com
From: Tennessee
Name of Delivering Florist: : Fedex delivered

I order two dozen roses to be delivered to my daughter. Promotion code WBF20. Buy one dozen and get one free. They were delivered by Fedex. When my daughter got them, half were already dead. The remaining half, the petals fell off when she took them out of the box. Out of two dozen, she only had six left. DO NOT BUY FROM WESLEY BERRY.........I will never use them again or recommend them to anyone.

09/23/10

Name : JESSICA ENRIQUEZ
Email Address : JESSICA.ENRIQUEZ@SHARP.COM
From: CALIFORNIA BUT DELIEVERED TO SOMEONE IN TEXAS
Name of Delivering Florist: : UNKOWN
My complaint : WARNING...DO NOT BUY FLOWERS FROM THIS COMPANY!!! I NEVER HAD THIS PROBLEM WITH A FLOWER COMPANY BEFORE AND BECAUS OF THIS SITUATION I WILL NEVER BUY FLOWERS ONLINE AGAIN. I RECENTLY SENT FLOWERS TO A FRIEND THAT LOST HER MOTHER. SHE LET ME KNOW THAT THE FLOWERS SHE RECIEVED WERE OLD AND DYING. ONCE I RECIEVED THE CALL FROM HER ABOUT HER FLOWERS I MADE THE CALL TO Wesley Berry Flowers THE NEXT DAY. I DID NOT RECIEVE A CALL BACK AND TO MAKE MATTERS WORSE MY FRIEND CALLED TOLET THEM KNOW ABOUT THE FLOWERS AND THEY NEVER RETURNED HER CALL EITHER. WHEN I FINALLY GOT A HOLD OF SOMEONE THEY LET ME KNOW THAT I WOULD NOT BE REFUNDED MY MONEY LET ALONE THEY WERE NOT GOING TO REPLACE THE FLOWERS. HOW CAN A COMPANY BE SO COLD HEARTED AND EXPECT TO KEEP THEIR CUSTOMERS??? I WILL NEVER GET FLOWERS OR RECOMMENED THIS COMPANY. SO ONCE AGAIN THIS IS A WARNING DO NOT BUY FLOWERS FROM THIS COMPANY!!!!

09/13/10

Name: Cynthia D. Hall
Email Address: Breafawne@bellsouth.net
From : Hawaii
Name of Delivering Florist: : 
I contacted the 24hrs service for Wesley Berry Flowers around 4am Pacific time and talked with a really nice customer service agent. I ordered the TFWEB386 PARADISE FOUND W/50TH ANNIVERSARY YELLOW RIBBON in which I had to pay $10.00 extra to have the ribbon with script written on it and I payed extra for upgrade to add more bird of paradise. I gave specific instructions do not deliver a balloon and call if there is any issues with the bird of paradise and I didn't care what time it was. The locations to be delivered was on eastern time zone which is 6 hrs in front of me. I didn't receive a phone call at all. I was on the phone with my parents and the flowers were delivered. When I was told what they received I was upset and they were upset because first of all they don't like balloons and I know this that is why I gave specific instructions. Second of all, the same amount of bird of paradise that is shown in the item on the internet was delivered so I paid extra for not extra bird of paradise and I paid $10.00 for the ribbon and received a balloon. I called the number on the confirmation page to complain and have it fixed. I was put on hold for 15 minutes and then I decided to hang up. Store manager by the name of Tammy called me and I was told that they would have to bring the flowers back to the store if they wanted them fixed. I paid $14.99 for delivery and the location of that store that delivered was not even 5 miles away. Second of all my mother is terminally ill and I explained that to Tammy that they could not bring them back. That wasn't good enough. By then, I was crying. It was their 50th Wedding Anniversary, that in itself is very rare and to have them return it, wasn't happening. Then Tammy told me she could give me a $10.00 refund back for the balloon and I could get a partial store credit. Why in the world would I want to purchase again from this company when they already screwed up the order and I said that to Tammy. I stated I would never purchase again from them. A couple hours later someone called from the store that delivered them and stated they would be coming by to get the flowers. No one showed up on Friday evening to get the flowers back. No one showed up on Saturday to get the flowers. That 100% guarantee is just words written on a web site.

09/09/10

Name: Bobbi Jo Lealman
Email Address: rlealman@att.net
From: Viera, Florida
Name of Delivering Florist: : unknown
My complaint : On September 7th I decided to order a "Wishes" arrangement for my Dad who is in a nursing home in Homestead, Florida. He is away from all of the family at this time and turned 79 years of age that day. I decided to order the arrangement and saw that it was $20 off the original price, so I asked if they would add a birthday mylar balloon to the order. I was told that the order would be delivered that day.  

Several hours went by and I decided to call him, and prior to hanging up I asked if he had received anything for his birthday and he replied no...broke my heart that he is miles from home and visitors and he hadn't received anything. I called him the following day and still no arrangement. I am broken hearted that the arrangement hasn't arrived yet it is posted on my charge card and now I read how the arrangements don't compare to the advertisement. It's people like these that remind me that this is why I don't normally make purchases on-line. Thank you Wesley Berry for ruining my week.

09/09/10

Name: Roy
Email Address: kimba21797@yahoo.com
From : PA
Name of Delivering Florist: : 
Ordered flowers for a funeral and they never delivered them and all they can say is " we are sorry" DO NOT EVER USE THEM

09/09/10

Name: Bobbi Jo Lealman
Email Address: rlealman@att.net
From : Viera, Florida
Name of Delivering Florist: : unknown
text area : On September 7th I decided to order a "Wishes" arrangement for my Dad who is in a nursing home in Homestead, Florida. He is away from all of the family at this time and turned 79 years of age that day. I decided to order the arrangement and saw that it was $20 off the original price, so I asked if they would add a birthday mylar balloon to the order. I was told that the order would be delivered that day.  

Several hours went by and I decided to call him, and prior to hanging up I asked if he had received anything for his birthday and he replied no...broke my heart that he is miles from home and visitors and he hadn't received anything. I called him the following day and still no arrangement. I am broken hearted that the arrangement hasn't arrived yet it is posted on my charge card and now I read how the arrangements don't compare to the advertisement. It's people like these that remind me that this is why I don't normally make purchases on-line. Thank you Wesley Berry for ruining my week.

09/03/10

Name : J Neaton
Email Address: jone810@comcast.net
From: Minneapolis, MN
Name of Delivering Florist: : 
I ordered a beautiful "Blue Horizons" $80 dollar arrangement. The arrangement had 9 white roses, 3 lg. Asiatic Lilies, and 6 blue irises set off in a dark blue glass vase. The picture was beautiful.
This is what showed up: 2 orange gladiolas, 5 lilac daisy mums, one blue iris in an inexpensive clear jar like vase and a smashed blue bow.
Now tell me that was worth $80 dollars! Do the descriptions match?  
Oh, I called 3 days in a row to rectify this and they do not give refunds and not one of my calls was returned.
These flowers for a funeral.

08/29/10

Name: Debbie Cabral for Elsie Martin
Email Address : cbcjose@logic.bm
From : Bermuda
Name of Delivering Florist: : Not sure...
text area : Ordered a Birthday bouquet of flowers for an elderly friends birthday and the floweres were not delivered....We only found out because we called to wish her a happy birthday...Wesley Berry called to say they had tried to reach us to let us know the flowers would be delivered the next day but couldn't get hold of us....(which is not true because we received no email from them or phone call) Honesty and courtesy are the best policies in business.... so please remember that Wesley Berry if you want to keep your customers!  

07/20/10

Name: Emilia Addyson
Email Address: emiliaher@hotmail.com
From : Birmingham
Name of Delivering Florist: : wesley berry flowers
This company saved the day for me. I needed flowers in Quebec with 24 hrs for a funeral of a relative. The person I talked with he Flowers were perfect and on time.

07/20/10

Name: Arden Hermano
Email : arden1226@gmail.com
From : walled Lake, MI
Name of Delivering Florist: : Wesley Berry Flowers Commerce
This florist came through for me! Delivered flowers within 4hrs. in Canada for a funeral for a dear relative and when I saw them they were exactly what she wold have loved. Thanks for your help, your staff was courteous, helpful ans understanding. Thanks

07/13/10

Name: RONNYE DUNN
Email Address: PIGGY61@TURBOUSA.COM
From: DALLAS TEXAS
Name of Delivering Florist: : ATLANTA GA
MY ORDER NEVER GOT DELIVERED TO MY ILL SISTER IN ATLANTA. IT TOOK THE CALL CENTER FIVE DAYS TO FINALLY SAY-THERE WAS A COMMUTER GLITCH(OH SURE THERE WAS)BUT THEY MANAGED TO BILL MY CREDIT CARD ON THE DAY OF THE ORDER. NOW I AM HAVING DIFICULTY GETTING THEM TO REFUND. I HAVE A CLAIM AGAINST THEM WITH THE BBB. I HAD NO IDEA THE WESLEY BERRY FLORIST NUMBER I CALLED IN ATLANTA WAS IN FACT A CALL CENTER, NOT A FLORIST. I CHECKED WITH BBB IN ATLANTA AND AFTER MUCH RESEARCH, THE COMPLAINTS MUST BE FILED IN MICHIGAN WHERE THE HOME OFFICE IS. THE COMPANY HAS ONLY BEEN IN BUSINESS FOR TWO YEARS AND HAS WELL OVER 200 COMLAINTS. I NEED TO CONTACT THE MICHAGAN ATTORORY GENERAL OFFICE TO SEE IF THEY CAN SUE THEM AND CANCEL THE BUSINESS LICENSE. THIS IS A SCAM-THEY DO NOT DELIVER FLOWERS, THEY CHARGE THE CREDIT CARDS AND RACK UP INTEREST AND THEN, SLOWLY A CREDIT IS ISSSUED. GREAT SCAM FROM THE LOOKS OF IT.

07/07/10

Name : Rhonda L. Friedlander
Email Address: oneclaw@communitynet.org
From : omak, Washington
Name of Delivering Florist: : The Sabine Floral
text area : I ordered special flowers for a friends funeral. I live two states away. Somehow got this name on google, so I ordered. Specifically to have 4 orangish roses in the bouquet! I just found out there were "no" roses, and to make matters worse, I was billed twice, once for $95.00 that I haven't budgeted for in my bank account. Just called the florists in Montana, and they feel real bad for my situation.

OMG, I wished I would've read all of these complaints before I ordered from this company!

07/06/10

Name: April Parker
Email Address : aprilparkertx@hotmail.com
From: Dallas,TX
Name of Delivering Florist: : Shipped
I called in and placed an order for a flower arrangement for my brothers funeral service. The person who took the order told me that the order would arrive at his funeral service on time the next day and I was happy with that since I couldn't make it, I called all day that day to confirm that the arrangement was delivered and reps told me that it was indeed delivered and not to worry, they told me that the local florist was out on deliveries and that they couldn't take calls, any way THE ARRANGEMENT THAT I PAID FOR DIDN'T MAKE IT TO MY BROTHERS FUNERAL SERVICE AND WESLEY BERRY REPS DON'T THINK I HAVE THE RIGHT TO BE PISSED OFF. SO IF ANYONE IS PLANNING ON USING THEM PLEASE THINK TWICE.

06/10/10

Name : Michael Karr
Email Address : mkarr1318@aol.com
From : Monte Vista Colorado
Name of Delivering Florist: : 
text area : I ordered the TeleFlora Rosy Day roses, on sale for $34.99, but got the Delightfully Daisy on sale for $19.99. This is not a substitution of a "comparable quality and value". When I called Wesley Berry, they insisted that the substitution was of "comparable quality and value". If I'd originally ordered the Delightfully Daisy, I'd have saved $15.00. How is that "comparable value"??

05/29/10

Name (can be just your first name) : Kristina
Email Address (optional) : kesmayka@gmail.com
Where are you from? : CT
Name of Delivering Florist: : Rochester, NY - don't know not drop shipped
text area : I placed an order on Saturday morning (before 10 am) 5/8/10 the order said it would be delivered same day 5/8/10. During the day I get emails from them saying the order is being processed and all kinds of confirmations. At 6:37 pm I received this email from them:

Due to the high volume of deliveries for Mother's Day,
we regret to inform you your order number 00807459 for
delivery to JUDY MAYKA will be delayed until Monday, May 10th, or
Tuesday, May 11th. We will include a letter of apology and an
upgrade to your order.

We are very sorry to have inconvenienced you on this very
important holiday.

Please accept our most sincere apology.

Customer Relations

Wesley Berry Flowers
American Floral Delivery
Flower Delivery Express

To which I wrote this back:
This is not okay! I want my money refunded as I would have used a different florist had I known this was the case. The contract between us was for delivery TODAY MAY 8th you are not even trying for TOMORROW May 9th!!! 

Refund my money immediately or I will be calling my credit card tomorrow.  

I will also report this to the better business bureau as fraudulent practices.  

To which I got this response back:
I have submitted your order for refund and you will be emailed once it has been returned to your card.

WESLEY BERRY CUSTOMER SERVICE

two days later the flowers show up (and look awful nothing like the picture -- definetly no upgrade). Fast forward three weeks I still haven't gotten a refund, have had multiple emails promising the refund, been given refund confirmation numbers etc. I called in today to Wesley Berry and the girl who I spoke with informed me there was no record of any of this on their files. They called me to let me know the flowers had been delivered and we were "all set"

ALL SET???? WHAT??? Wait a minute first I never received a phone call, second I cancelled the order so if they decided to deliver them that is not my problem I am still entitled to the refund. I have called my credit card company and done a chargeback which I didn't want to have to do but feel forced now. I have also cancelled my credit card associated with this transaction after reading other scary stories. I am calling the AG on Tuesday as well as the BBB.  


05/21/10

Name: Ken
Email Address (optional) : autochat101@yahoo.com
From : San Antonio, TX
Name of Delivering Florist: : Wesley Berry
Ordered Mother's day flowers from an internet site thinking it was located in the city where my mom lived. It wasn't!I got ambushed by wesley berry (they don't deserve capital letters). Of course the flowers didn't arrive, and some bozo called my mom for delivery the following Tuesday. She refused, and the guy gave her grief about it. This is by far, THE worst retail experience I've had in my life! To say that this company is a bad business, is an insult to bad businesses everywhere! By the way, I still haven't been credited the money I spent for the flowers my mother never got on Mother's. Speaking of Mother's, maybe that's what this company shuold change their name to. MOTHER*&%$#@! 

05/12/10

Name: Me
Email Address: 
From: California
Name of Delivering Florist: : wesley berry flowers
I am absolutely DISGUSTED by this company. I ordered flowers a week before Mothers Day to be delivered on THE Sunday. I received e-mail confirmation that my order would be "handled with very special care", and a second e-mail confirmation that my order had been processed and was ready for delivery. It is now the Tuesday after, and I called to get confirmation that they were sent, and was told that they were not only NOT sent, but that they would not be, and that my account had been credited. I checked in with my bank, and not only is there no credit on my account, pending or otherwise, but they didn't even charge my account until last night...AFTER they failed to deliver the flowers.

I was looking for a local florist in my mom's hometown in Northern California, and was fooled by their salesperson into believing this was a local Nor-Cal florist. I am usually much more savvy than this. Do not make my mistake. STAY AWAY from this poor excuse for a florist.

05/11/10

Name : Roxanne Timberlake
Email : crtlake@verizon.net
Order Number : 00796667
Name of Delivering Florist : Wesley Berry Flowers  
My Complaint : I ordered the Teleflora Rainbow Pitcher on line and followed up with Wesley Berry Flowers on the same day with a phone call to make sure my mother would receive THIS SPECIFIC vase - no substitution. I was told she would get this vase. The flowers were delivered in a different vase. Wesley Berry Flowers told me they could replace the order with another but I could not get the vase I specifically ordered nor could they refund me my money. I will reach out to my credit card company for their assistance in correcting/resolving the situation.

05/10/10

Name: Karen Conte
Email Address : kconte@saftouch.com
From : Atlanta
Name of Delivering Florist: : Wesley Berry Flowers
text area : Purchased floral "arrangement" for my mother for Mothers Day. Agreed to substitute "arrangement" if the exact arrangement was not available.

I received a notice that they were "upgrading" the order as the exact arrangement was not available.

My mother of 85 received a "box" of flowers with a vase on the side "DO IT YOURSELF" kit. The orchids were broken as well.

FYI< Wesley Berry using outsourced agents to fulfill their orders. If you call to place and order to put in a complaint it goes into a call center only. They have a script and stick by it.  

Recommendation, use a locate florist only and do not use national groups as you just can't be certain what you will get.

05/10/10

Name: L.S
Email Address: 
From: Florida
Name of Delivering Florist: : Wesley Berry Florist
text area : On 5/6/10, I placed an order (some roses) for my mom to be delivered at her job for mother's day. She never received her flowers on that day. I called Wesley Berry, and the staff was unable to assist me, and had no further information to provide about my order. They were unable to provide me the status of my order, and kept on repeating that they will send a message to the store. I asked them for the local phone number for the store, and they were unable to provide that number. I requested a refund, and told the customer rep. that I would never order through them again, and she said that was fine. This is the worst company I've ever ordered flowers through and will never, ever order through their company again. The staff at the company has poor customer service, very rude, and is not willing to hear customers about delays about their order. Very Poor customer service. Now, I have to fight to get a refund for all of my money back.

Highly upset


05/10/10

Name: Norman
Email Address: nsfulton@hotmail.com
From : denver colorado
Name of Delivering Florist: : Unknow.
text area : I have tried for a day to find out why the flowers order for mother day did not arrive. the ladies on the phone just say someone will call.
To late calling amex and cancelling. Do not use this service.

05/09/10

Name (can be just your first name) : Debra White
Email Address (optional) : debra@nwi.net
Where are you from? : Wenatchee, WA
Name of Delivering Florist: : It's a Mystery
text area : I ordered flowers from Wesley Berry online. They did not come on the date promised. I canceled the order. My account was never credited. Though I have called several times, my account has never been credited. All the well trained gals that answer the Wesley Berry phones can say is, "it is the local shop and all i can do is give them a message to call you." LITERALLY that is all Wesley Berry will do. They refuse to give me the name of the mysterious local shop that supposedly charged my account, however, interestingly my account has been charged to "Wesley Berry". i filed fraud claims with the police who feel there is crminal intent becuase Wesley Berry has made no effort to resolve, refund my money, and refuse to give the name of the supposed local shop that charged my account. PURE AND SIMPLE FRAUD. There is another way to make money, work for it.

04/30/10

Name: Sunshine Johnson
Email: sunshinej376@yahoo.com
From: Boulder Creek, CA
Name of Delivering Florist: : Myers Flst, Oakland, TN - they are not to blame

My friend died on Sunday. I called WBF and ordered flowers to go to his widow immediately and another arrangement to go to the memorial service on Saturday. 
I thought perhaps having something pretty that she would see 
whenever she walked into the room might cheer her, just a little, and let her know that our hearts are with her and she is not alone.
The next day I got a message that the order was received and the flowers would ALL be delivered to the funeral on Saturday. I immediately started trying to find out what happened to mess up this order.
I was a florist for many years so I know how this system works,
or rather is supposed to work. when I got the run-around from 
WBF for 2 days I started calling florists in the town directly, until I found the one which had gotten the order.
WBF had not relayed my Email address, The widow's address or even the fact that she should have had her flowers on tuesday morning as promised, the florist was not even given the correct reference numbers to make the arrangements from. In fact, they were given a very loose description"pink flowers in a squatty vase" and "a sort of asian with orchids". I picked out specific reference numbered arrangements from an on line catalogue!! And they have a place where you choose "Standard, As shown or Deluxe", I chose As shown.
Then to add insult to injury the florist was told to deliver everything to the funeral.
The WBF operator lied to me on the phone, said they were in the shop, then caught in the lie would not give me the info I needed to speak to the florist directly, not even to have them call me. 
WBF should be called WTF! These People are DISHONEST.
Myers flowers, on the other hand, listened to my dilemma then explained what they received and then they took my order all over again including ref #s and will be delivering the flowers to the home today, Friday, and the others to the chapel tomorrow. they were very apologetic and obviously embarrassed, even though this debacle was not their fault.
It's too late to make this right but at least the real florist knows enough to try.

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04/20/10

Name (can be just your first name) : Ashley
Email Address (optional) : aski84@hotmail.com
Where are you from? : Nebraska
Name of Delivering Florist: : 
text area : I ordered flowers for my dying grandmother. Needless to say I should have checked into this company first. I paid for same day delivery, didn't get it and to MY embarassment still didn't after 3 days, Haven't recieved my refund yet( 2 weeks later), rudest Customer Service on the planet, all I got back was an email with no apology for the mistake but a simple "you will get your money back". Nobody will return my calls and this is by far the worst company I've dealt with. Sure, they'll take your money and give you a disount when you ask....BUT.... it isn't worth it. The arrangement that finally showed up was CRAP! RUN AWAY!!!

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Name: wesley
Email: weeze152@yahoo.com
From : north olmsted ohio
Name of Delivering Florist: : 

i ordered flowers on valentines day around 2 pm associates at wesley berry assured me flowers would be delivered on time. later that night i talked to my girlfriend and she said they never came. i called the 24 hr line notified them that they never arrived they asked if i wanted them sent out the next day i said no they said ok we will refund the money... the next day my gf receives the flowers i called them back explained the situation they said they would have to talk to the other company and call me back five minutes wesley berry called back i told them i could drop the flowers off no problem being right down the street and they insisted that the flowers didnt need to be returned and i would get refunded today is the 22nd of feb no refund so i called initially the sales rep gave me the run around and told me that the flowers had to be returned to get the refund after another associate told me they didnt want them back...i asked to speak to the manager. he got on the phone without greeting me in any way and proceeded to talk alot louder then he shouldve in a yelling manner. i said sir someone should have to refund the money because you guys told me not to bother bringing them back. i started to explain the whole situation in detail when he rudely and abruptly cut me off yelling again and said ''if u dont shutup im gonna hang up on you''... their website assures 100 percent satisfaction and i reminded him of that then he reminded me that customer service ''dont mean crap'' and hung up. i called right back and coincidentally nobody answered for an hour and when they did i asked for ''chris'' last name and the number to the corporate office...i was put on hold and then told there is no phone number to the corporate office and they werent allowed to give me chris full name and that i could email them which chris would get and erase before the owner could see how horrible chris is doing at running his buisness... beware they are scam artists and charge 4 times more delivery then any other service my advice is to leave them alone...its pretty embarrassing cause my name is wesley

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02/22/10

Name: Srilekha Kanungo
Email: lkanungo@metlife.com
From: 15728 Summer Ridge DR, Chesterfield, 
Name of Delivering Florist: : Rich & T

Don't ever order from Wesley Berry.
We ordered Blooming Garden basket with Yellow rose, Azalea ,Ivy etc. for a grieving family.
What they received were three small plants-two African violets and a Cyclamen in a unlined Basket. The plants were so small that you have tolook in the basket to see the violet.
Wesley subcontracts out to another floral shop and did want to take any responsibility.

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01/21/10

Name: John Phelps
Email: jp
From : SF Bay Area
Name of Delivering Florist: : Wesley Berry

Order was placed Jan 14 by in-laws from Australia for promised birthday delivery next day. Nothing happened. Many calls. Nothing Happened. More Calls - "They're in a Meeting" ... promised return call from "returns Manager" Nothing Happened. 

Criminals. Don't Trust. Don't Buy.

John
Diamond Engagement Rings

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12/12/09

Name: SOPHIE STEVENS
Email: classy2004m@yahoo.com
From: texas
Name of Delivering Florist: : drop off

DON'T ORDER FROM WESLE BERRY FLOWERS !!!! . I HAD ORDER A CHOCOLATE GIFT BASKET WITH MANY CANDYS FOR MY 83 YEAR OLD GRANDFATHER FOR HIS B-DAY HE GOT ONE CHEAP BOX OF CANDY NOT THE ORDER THAT I SEEN ON THE WEBSITE. I HAD CALL MANY TIMES AND WHEN I FINALLY TALKED TO SOMEONE THEY WAS UNFAIR ABOUT GIVEING ME HALF OF MY MONEY BACK. IM STILL WAITING FOR A $10.00 CREDIT ON A $51.00 PURSES.

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11/27/09

Name: Sharon ioannidis
Email: searay1027@comcast.net
From: South NJ
Name of Delivering Florist: : Wesley Berry

Ordered for my daughters 21ST birthday the Party Time Present arrangement with a Mylar Balloon. I did not check the box that they may subsitute this arrangement for something else!so instead of contacting me they went ahead and delivered the worst arrangement I have ever seen by a professional florist. It was a acrylic pitcher with flowers put in it that a small child could have done or I could have done a better!! job myself with no balloon and this arrangement cost $78. My daughter got a call after my complaint call stating that they sent her a upgraded arrangement. YOU GOTTA BE KIDDING. STAY AWAY FROM THIS FLORIST!!!!!!!

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11/22/09

Name: m flynn
From: virginia
Name of Delivering Florist: : Wesley Berry Flowers

I called WB hoping that they could supply peonies for my mom on Mother's Day. They assured me they could. I wanted a big bouquet, not "3 stems in a vase." They assured me that it would be a nice bouquet. I paid about $90.

My mother received exactly 3 peony bl