Name: wesley
Email:
weeze152@yahoo.com
From :
north olmsted ohio
Name of Delivering Florist: :
i ordered
flowers on valentines day around 2 pm associates at wesley berry assured me
flowers would be delivered on time. later that night i talked to my girlfriend
and she said they never came. i called the 24 hr line notified them that they
never arrived they asked if i wanted them sent out the next day i said no
they said ok we will refund the money... the next day my gf receives the flowers
i called them back explained the situation they said they would have to talk to
the other company and call me back five minutes wesley berry called back i
told them i could drop the flowers off no problem being right down the street
and they insisted that the flowers didnt need to be returned and i would get
refunded today is the 22nd of feb no refund so i called initially the sales
rep gave me the run around and told me that the flowers had to be returned to
get the refund after another associate told me they didnt want them back...i
asked to speak to the manager. he got on the phone without greeting me in any
way and proceeded to talk alot louder then he shouldve in a yelling manner. i
said sir someone should have to refund the money because you guys told me not to
bother bringing them back. i started to explain the whole situation in detail
when he rudely and abruptly cut me off yelling again and said ''if u dont shutup
im gonna hang up on you''... their website assures 100 percent satisfaction and
i reminded him of that then he reminded me that customer service ''dont mean
crap'' and hung up. i called right back and coincidentally nobody answered for
an hour and when they did i asked for ''chris'' last name and the number to the
corporate office...i was put on hold and then told there is no phone number to
the corporate office and they werent allowed to give me chris full name and that
i could email them which chris would get and erase before the owner could see
how horrible chris is doing at running his buisness... beware they are scam
artists and charge 4 times more delivery then any other service my advice is to
leave them alone...its pretty embarrassing cause my name is wesley
--------------------
02/22/10
Name: Srilekha Kanungo
Email:
lkanungo@metlife.com
From: 15728 Summer Ridge DR, Chesterfield,
Name of Delivering Florist: :
Rich & T
Don't ever order from Wesley Berry.
We ordered
Blooming Garden basket with Yellow rose, Azalea ,Ivy etc. for a grieving
family.
What they received were three small plants-two African violets and a
Cyclamen in a unlined Basket. The plants were so small that you have tolook in
the basket to see the violet.
Wesley subcontracts out to another floral shop
and did want to take any responsibility.
-----------------
01/21/10
Name: John Phelps
Email:
jp
From : SF Bay Area
Name of Delivering Florist: : Wesley
Berry
Order was placed Jan 14 by in-laws from Australia for
promised birthday delivery next day. Nothing happened. Many calls. Nothing
Happened. More Calls - "They're in a Meeting" ... promised return call from
"returns Manager" Nothing Happened.
Criminals. Don't Trust. Don't
Buy.
John
----------------
12/12/09
DON'T
ORDER FROM WESLE BERRY FLOWERS !!!! . I HAD ORDER A CHOCOLATE GIFT BASKET WITH
MANY CANDYS FOR MY 83 YEAR OLD GRANDFATHER FOR HIS B-DAY HE GOT ONE CHEAP BOX
OF CANDY NOT THE ORDER THAT I SEEN ON THE WEBSITE. I HAD CALL MANY TIMES AND
WHEN I FINALLY TALKED TO SOMEONE THEY WAS UNFAIR ABOUT GIVEING ME HALF OF MY
MONEY BACK. IM STILL WAITING FOR A $10.00 CREDIT ON A $51.00 PURSES.
-----
11/27/09
Name: Sharon ioannidis
Email:
searay1027@comcast.net
From: South NJ
Name of Delivering Florist: : Wesley Berry
Ordered for my daughters 21ST birthday the Party Time Present arrangement with a
Mylar Balloon. I did not check the box that they may subsitute this arrangement
for something else!so instead of contacting me they went ahead and delivered the
worst arrangement I have ever seen by a professional florist. It was a acrylic
pitcher with flowers put in it that a small child could have done or I could
have done a better!! job myself with no balloon and this arrangement cost $78.
My daughter got a call after my complaint call stating that they sent her a
upgraded arrangement. YOU GOTTA BE KIDDING. STAY AWAY FROM THIS FLORIST!!!!!!!
---------------------
11/22/09
Name: m flynn
From: virginia
Name of Delivering Florist: : Wesley Berry
Flowers
I called WB hoping that they could supply peonies for my
mom on Mother's Day. They assured me they could. I wanted a big bouquet, not
"3 stems in a vase." They assured me that it would be a nice bouquet. I paid
about $90.
My mother received exactly 3 peony blooms, nothing more.
Peonies are in season during May, so this is not an out of season
flower.
I called on 5/23, 6/16, 6/25, 6/26, 6/29, and 8/14. I spoke with
a variety of people: Rita, Chris, Dan. I was assured that I would receive a
partial credit. NOTHING.
They are a rip off and 100% guarantee is a
lie.
Flynn
--------------------
11/03/09
Name: Charity Appling
Email:
From: Waterford mi
Name of Delivering Florist: : Wesley
Berry Florist
My expirence with Wesley Berry Flowers was
absolutely an expirence to remember.. What I found out was that they have a
phone service who knows absolutely nothing they answers their phone when they
are unable my flowers were a day late for my sister birthday thats okay cause
she got to enjoy something even after her birthday better late then never. I got
my delivery fee refunded and an upgrade on my flowers and when I call their they
remember me because I tell them please dont mess up my order and so then they
give me a discount everytime I order and an upgrade. So needless to say Thanks
to Crystal who I like to talk to who is one of their good Customer Service reps.
she will always help you.
--------------------------
09/21/09
Name: Susan
Email:
susoc@verizon.net
From:
Virginia
Terrible
Service! Flowers were delivered to a New York hospital rather than a VIrginia
hospital. This was the fault of the person typing the order, and choosing the
wrong hospital. I have spent almost 5 weeks making repeated phone calls to
Customer Service for a refund, which I had been verbally promised. Still waiting
for it to post to my credit card.
I will NEVER order online flowers again!
The people at WB Flowers are incompetent!
P.S. The recipient of the
flowers died, never receiving an arrangement!
-------------------------
05/24/09
Name: Brian
From: San Diego
Name of Delivering Florist: : Wesley
Berry
The flower arrangement I ordered was not available so they
tried to get me to go with another. I wanted the arrangement I saw online so
cancelled the order. I have had to call twice now to try and get a refund and
still no success. I was promised each time that they will get right on it. I do
not have time to continually try and get people to do their job. I will not be
ordering flowers online anymore
and will tell this story to others. Look for it
in other blogs. It sad to see that in America today many cannot do their job or
won't. I believe this is why many companies choose to go to foreign countries.
-----------------------
05/18/09
Name: Kathryn
From: North Carolina
Called to order flowers for my mom. I specifically asked if they
were a local flower shop, and the woman assured me that they were local. I asked
where they were located because I lived there when I was younger and could not
think where they might be located. She replied....Well, I am not actually in
(city's name). I just answer the phone for them!! I think NOT!! There is only
one shop there and the name of it is certainly not Wesley Berry! They flat out
lied and misrepresented themselves as a local florist.
---------------------------
05/12/09
Name: Steven
From: W. Bloomfield
Name of Delivering Florist: : Wesley
Berry
We ordered flowers on Thursday to be delivered for a
funeral on Saturday. The funeral was 4 pm with visitation beginning at noon. We
let the florist know the funeral parlor requested all deliveries by 10AM which
we were told was not a problem. We learned the flowers were not delivered and
called around 2PM and were told we would get a call back. We did not get a call
back. We called again at around 5 and were told the flowers were delivered at
3:30 yet the funeral home did not have them when we went to the funeral at 4. We
later found out the flowers were delivered at 6:30 PM which was 2 hours after
the funeral ended. They missed the delivery and they lied.
---------------------------
05/08/09
Name: mike edwards
Email:
rathlermike@netzero.net
From: ca
Name of Delivering Florist: : no del
called
for rose $59.30 del on may 7 09 no del on may 8 09 email wesley berry it :will
do / called will del today then we can not del / then got dan on phone he is a
dum a can not del / wesley berry email to day may 08 09 we will del to day i
call 248 668 2881 an 800 736 3383 two days f ???ing your co then you can not
del to vok 1lo bc but you go to www. flower forest grove bc you come up an look
up vok 1lo an it ok to del to vok 1lo... when i call to oder the roses jenfer
look up vok 1lo it was good ## we can del to vok 1lo two days now you can not
no phone call from your co. co. sucks / driver for 37 yrs/ yes
/no/yes/no/yes/no/ we will del yesor no yes or no/ yes or
no??????????????????????????
-------------------------------------
05/07/09
Name: K. K
Email Address:
ktina_kuenzi@yahoo.com
From: Colorado
I wanted a local florist to deliver flowers to my
Mother-In-Law's retirement party. My Google search for a local florist led me
to www.800wesleys.com, a Seneca, Ks
florist advertising it has been family owned since 1946. After reviewing
arrangements on the site that actually states "Welcome to Seneca, Kansas" and
"Seneca Wesley Berry Flowers", I called to place an order. I was not aware I
was calling a call center in Michigan. Wesley Berry Flowers had intercepted my
order by posing as a local florist.
Although I provided all the
necessary information for a complete order, they failed to provide the expected
service. While my credit card was not charged, the actions cost us a great
deal. The order placed was to be the singular representation of her four
children unable to attend the event. I received several excuses for the failure
from their service department (agent was in training, was not a local florist
for the area). Nothing was offered to me in appeasement, the manager I spoke
with felt they had done nothing wrong because my card was never charged.
Post order service from Wesley Berry Flowers is the worst I have ever
received. Three calls were placed before I ever received an apology. Phone
etiquette is incredibly poor, and I was disconnected or hung up on several
times.
I will report the deceptive advertising Wesley Berry Flowers
relies upon to the FTC, FTD, and better business bureaus.
----------------------------
03/25/09
Originally posted on www.floristseowatch.blogspot.com but moved to here.
To whom it may concern: I called [Wesley Berry Flowers] yesterday to order flowers for my
sisters birthday. I gave all her information including a phone number to the
business where she worked in case you needed directions. I gave my cell phone
number in case you had any problems delivering the flowers. I called her
receptionist to make sure they had no issues with her receiving flowers. Not
only did something get screwed up, but I received no phone call at all to alert
me and waited for several hours to hear from her about how she liked her
flowers. I never heard from her because they were never delivered. This whole
situation could have been corrected with a simple phone call saying you had put
in the wrong address. When I finally spoke to my sister last night she said she
had not received any flowers. I couldn't understand why they hadn't been
delivered since no one alerted me to any problems. I called this morning to find
out what happened and spoke to "dolly" who was extremely rude and told me to
"wait while she figured out what the problem had been." As if it were my fault
she was too lazy to pick up the phone. Instead of apologizing for an obvious
mistake and use of poor judgement, she demanded to know whether or not I still
wanted the flowers delivered today. I replied that my sister's birthday was
yesterday. She repeated her question still without apologizing for the mistake.
I told her just to credit my card because at that point, no way did I want to
give that person any business. I am surprised there is an email addressed to
customer service since it doesn't appear to be all that important to your store.
I will order flowers for my sister through someone else, probably
valentines flowers for valentine's day, and send this email to
all my friends and family. I will also post it on my Facebook, Myspace, and
other websites regarding poor customer service. I cannot believe I didn't
receive a simple apology from that woman. In this economy, it cannot be wise to
alienate clients. In the future, when people google Wesley Berry Flowers, they
will hopefully find sites where they can read about my experience. Thanks for
wrecking my sister's birthday surprise. I will make sure that she also posts
this email on her sites.
Sincerely,
Wendy Marie Thomas
Business
Manager