02/04/12

Name : Sharon Roybal

Email : sharonroybal@hotmail.com

Order Number : 01254056.

My Complaint : Unbelievable!! My friend's father passed away 3 years ago. The funeral services were in Montana. I live in New Mexico. I ordered flowers several days before the services. They never arrived. I cancelled the order and made sure I was refunded. I thought it was a one time mistake. WRONG! I ordered flowers for my grandbaby's arrival in Alabama. They never arrived at the hospital. And when I gave the home address, 2 weeks later NO FLOWERS. They are very quick to charge your credit card and that is about all they can do quick. Now I am told it will be 5-7 business days to receive a refund. SERIOUSLY bad service. I will make sure anyone I know NEVER uses their services.

 
02/04/12

Name : Sandra Anderson

Email : slanderusa@gmail.com

Order Number : please reference order number 01254465

My Complaint : I ordered flowers for a friend of mine that had just finished having major surgery.  I made the order on Saturday Jan. 21, 2012.  It was to be delivered that same day to the hospital that she was in.  Saturday evening came and went, Sunday, Monday, Tuesday and still no flowers.  After numerous calls and emails, I received emails of apologies from the CEO on how sorry this happened and they would make the situation right. (Re: WFB75DKN)

The following Saturday, Jan. 28th, my friend was already at home and STILL no flowers.  Promised of upgrades, $75 credit towards my next order, etc... On Jan. 31, after my above and beyond efforts and patience and continued emails and calls, I final said enough is enough and demanded my payment in full be returned to my account. I received an email stating they, "Please accept my sincere apology for the recent issue you had with my company. Although I am sure it is of little consequence for you to hear, I want to personally offer you my apology.  I take your situation very seriously. My family has owned and operated Wesley Berry Flowers since 1946, and this is not the type of failure we take lightly."  (Words that truly have no clout or serious meaning.)

Wesley Berry II 

CEO

Wesley Berry Flowers

American Floral Delivery

Flower Delivery Express

Flowers Nationwide 

This exact email was sent to me 3 or 4 times over the course of this entire above and beyond ordeal.  The response was the, "I am very sorry this wasn‚t able to be delivered as requested. I have cancelled this order and I will be submitting this for a full product refund. It may take up to 7 business days to see this in your account."  On February 2, I received this same message and stated again it would take 5 to 7 days to return my refund to my account.  Now they have added 2 days to restart the 5 to 7 day process of my refund.  Will there ever be one? 

I contacted another company and placed an order, FTD florist on Wednesday, Feb. 1 and as promised, her flowers were delivered the following day.    I have never ever encountered this absurd type of experience and hope that others won't have to go through this.  You purchase flowers for your special reasons from the heart etc... and the company immediately sucks the money from your account and never delivers.  Now I didn't get to have the flowers delivered at that special time when you wanted to make someone feel better or know they are being thought of, etc... then never having them arrive.  I called her and asked almost daily if she ever received them, talk about how that made me feel.  

I hope this report gets investigated and somehow is addressed.  This is not in anyway acceptable for a so called "Nationwide Business."  This sounds more like a bogus rip off flower company.

 
02/03/12

Name : Danny

Email : 

Order Number : 

My Complaint : I made a order on 01/17/12 and its 02/03/2012 and still no refund. I canceled my order on 01/18/2012. I sent emails and called for a refund, and eventually gave up and filed a complaint on 01/27/2012 with the BBB of Michigan on them.The lied to the BBB and said they refunded my money, but did not. As of this day I am out of $55.20. I WILL NEVER USE THEM AGAIN

 
02/03/12

Name : Jeannie Ensmenger

Email :  Willowwindart@netzero.com

Order Number :  0125330

My Complaint :  Absolutely unbelievabley flakey service! I put an order in  for my sisters birthday on 1/20/2012 over the phone with a representative..it was to be delivered that same day..it never got there..I called and spoke to another representative that evening, they apologizedand and said a manager would contact in the morning..they never did.I waited a few days and called again.. Basically I spoke with multiple representatives over a 2 week period that told me a variety of excuses, apologies-promises..non of which happened, then this morning I saw I was billed a second time for more money than the original amount for the order that was never delivered.. So I called to cancel the order all together..they tried to tell me it was in transit and they would give me 50.00 store credit.. Whoopee! I said I just wanted to back out of the order, I didn't trust them anymore..they basically said ok it would take 10 days to get my credit to

 
02/02/12

Name : 

Email : 

Order Number : 01267992

My Complaint : Ordered flowers early in the morning of of Feb 1st, but by the end of the day I got their standard form letter that they were sorry, but would upgrade me & deliver flowers the next day. 7pm on day 2 I get another email standard form email from the CEO. I see that the same email is attached to some other emails that I have read below. 2 days later still no flowers, & they have my money. With all of these complaints how can they have a Better Business Bureau rating.

02/02/12

Name : Jack Taylor

Email : Jet and@yahoo.com

Order Number : Unknown made order @ 10:45 am 01-02-2012

My Complaint : Company failed to deliver flowers at all. Sited incomplete info, when they had delivered multiple times prior and charged me $30.00 when I canceled the order. They SUCK. JDT

 
02/02/12

Name : 

Email : 

Order Number : 

My Complaint : HORRIBLE SERVICE!!! Was guarranteed same-day delivery and they took 2 days to deliver!!! Refused refund and told basically "too bad" since it was delivered already...TWO DAYS LATE!!! Never use them again!!! FALSE ADVERTISING TO THE FULLEST!

 
02/02/12

Name : Don Winner

Email : donwinner@gmail.com

Order Number : 01267296

My Complaint : My Complaint : I placed an order for flowers for my niece's 40th birthday. When the flowers were ordered they were to be delivered on January 13, 2012 they were not delivered until January 14th.  I received a $50 credit for future orders. You can not apply the $50 rebate to sale price flowers online, which means it was only a $30 credit.I placed an order to be delivered on Feb 1 for a friends birthday and they were not delivered and they wanted to deliver them on Feb 2nd a day after her birthday.  What a scam! How can they treat customers like this and stay in business!!!!!

 
01/31/12

Name : Sherry Ingmire

Email : sss112492@yahoo.com

Order Number : 01263800

My Complaint : The flowers I orderd were supposed to be delivered to my husbands room on 1/29/12 and they still haven't arrived. I called yesterday evening to have them cancelled. I received an email today saying I have a $50.00 discount on my next purchase. I don't want a discount I want a refund! I don't want the flowers. I have been staying up at the hospital day and night and I haven't been able to contact this company. This is a disgrace. I called today and I was told the flowers had been sent already! How am I supposed to know that?? I can't  get a refund so I can buy some more in a store this time!! The lady today on the phone was rude and blaming me for this!! Please don't buy flowers from this seller go to ftd or a local store like I will next time. I will never buy anything from this seller again! I was insulted that it was portrayed as my fault! 

 
01/31/12

Name : rose urbanowicz

Email : aurbano2080@aol.com

Order Number : 01264249

My Complaint : i placed my order for flowers to be delivered to my nephews funeral home for 1-30-12 they said that they the home and was told to deliver them on 1-31-12 there was no phone call to me regarding the change of date and NO reason for it. I know when my nephews wake is , and perhaps who they spoke with at the funeral home made a mistake or was misunderstood but they should have called me. They made a horrible situation that much worse. All other flowers were delivered on Monday there is NO reason for this mistake. I feel I sould be given a full refund and this needs to be addressed. On the website should be a place to type in the viewing dates and time. The family knows best. No other person should have to be extra upset the way I am. Death of a family member (mose so at 27) is hard enough without them making it worse!

 
01/28/12

Name : Wanda Strickland

Email : wtstrickland74@gmail.com

Order Number : 01261344

My Complaint : they did not deliver my order of flowers and they told me they would deliver them the next morning did not to that either...called and told them as well as emailed them that I want a full refund and they said they were keeping fees for delivery....which they did not do....they also would not tell me the local florist that they were using in my home town...I choose them because they were a FTD florist.....I have contacted our local tv station and my bank and will also be contacting the attorney general offices in NC and MI....I am not a happy camper here and I am a disabled person who does not have money to just throw out...these flowers were for my mother and I will continue to persue this as long as it takes to get justice....I have posted this on my facebook acct so no one else gets taken by this company

 
01/27/12

Name : Walker Davis

Email : walkerwaremontana@gmail.com

Order Number : 17504

My Complaint : I ordered flowers for a celebration and they were not delivered. Then I gave the florist an extra day and still they were not delivered. I called and was put on hold for ten minutes and then told I would be charged a service fee for cancelling my order. I wanted to argue this point since clearly no service had been given to me and I was put on hold again. After 15 minutes I hung up the phone. I will dispute any charges made to my credit card from this company and will write a review on yelp. No one should be using this company! Thank you, Walker Davis

 
01/27/12

Name : Charles Copp

Email : 

Order Number : 

My Complaint : Ordered Flowers for our Mother to be delivered Christmas Eve and they did not arrive. After a couple days we called and were told they could still deliver some but we said no and wanted a refund. They only gave back some of the money claiming they had to charge a service fee."Service Fee???" As far as we are concerned these people are to be avoided at all cost!

 
01/27/12

Name : RANDALL WEST

Email : RGWEST1835@CHARTER.NET

Order Number : 01255014

My Complaint : I ORDERED FLOWERS FOR A CANCER PATIENT ON 1-22, ABOUT NOON. THE REP WAS ASSURING ME OF DELIVERY EVEN ON SUN. AT ABOUT 4PM, I WAS CHECKING THE STATUS, SHE IS STILL TELLING DELIVERY WILL BE BEFOR 7PM. AT SAME MOMENT IM GETTING AM EMAIL INFORMING ME DELIVERY CAN'T BE MADE. I CANCELLED THE ORDER. REP. ASSURED ME OF THE CANCELLATION. THEY TOOK THE ONEY OUT OF MY BANK ACCOUNT ANYWWAY, AND CHARGING ME $20 FOR "NOT DELIVERING" AS PROMSSED. WHAT A SCAM. THE "RESTOCKING FEE" THEY ARE GETING US FOR. THERE WAS NOTHING TO RE-STOCK. IT'S JUST A GRAB FOR THE MONEY. I'M GOING TO START SELLING LOTTERY WINNING NUMBERS, AND WHEN THEY DON'T WIN, JUST REFUND PART OF MY PROMISE. A TOTAL SCAM.

 
01/27/12

Name : AnnMarie

Email : annmee@aol.com

Order Number : 01206998

My Complaint : The absolute worst customer service.  Flowers were not delivered as requested.    Was told and agreed upon another delivery date.  Totally disregarded the new date and delivered flowers to be left outside for days.  Trying to solve the situation and given either wrong codes and dealing with website that was not working properly.  Tried for almost a week to place an order to no avail.  Please do not use this service.  It has been a total nightmare.  No refunds and cannot take advantage of the current price.  I have to buy it at full price.  Was told was given wrong codes and a website that was not the one to use.  Just a nightmare.  Will never use this service again and the BBB should be contacted.   

 
01/27/12

Name : Vicky 

Email : geislerv@sbcglobal.net

Order Number : 01246267

My Complaint : I ordered flowers on Saturday, January 14, to be delivered to a funeral home on Sunday, January 15, in Broken Bow, Oklahoma. On Tuesday, January 17--the day of the funeral--I received an e-mail four and a half hours after the funeral that they needed more information before processing my order. On Wednesday, I called and expressed my disappointment and requested a refund to my credit card and asked for flowers to be sent to the residence of the family.  I was told it was against company policy to refund the money and also send flowers. After many more phone calls and e-mails I was told they would refund my credit card, but that was all. On Thursday, I went to my local florist and ordered flowers to be sent to the home of my friend. I then called the Chamber of Commerce in Commerce, Michigan--home of Wesley Berry Flowers and got the name and phone number of the Chamber representative--John Keeler--248-520-0095.  I reached him on the phone and he immediately asked for my

order number, name, and phone number because he said he did not deal with customer service.  I explained my experience to him and he said he would have someone call me.  Three hours later a Wesley Berry Flowers vice president, Michael Bandlow (mbandlow@800wesleys.com), called me.  I explained my situation to him and told him I had asked for a complete refund and flowers to be sent to the family. He agreed that that was not an unreasonable request and said he would take care of it.  On Friday, flowers were sent to my friend and my credit card has been credited for the full amount. It took me a day and a half to finally reach someone who would do something and get this resolved. If I wasn't a retired teacher, I would never have had time to deal with this. I will never use Wesley Berry Flowers again!

 
01/26/12

Name : Jana D

Email : 

Order Number : 01255090

My Complaint : I ordered flowers for my niece on SUNDAY 1/22.

I received an email saying they couldn't deliver the flowers and that I was "being upgraded at no additional cost to me" and that they would be delievered the next day.

The next day came and went and I received another email saying the samething.

I finally was able to talk to someone and all they did was tell me it wasn't their fault but that they would give me a $50 credit (which I don't want bc I'll never use that company EVER again). 

They also said that according to their records it was scheduled to be delievered THAT afternoon (1/25). 

I just found out 20 minutes ago that IT STILL HAS NOT BEEN DELIVERED AS OF TODAY (1/26)

I am beyond angry and digusted with this company and will do whatever I can to cause problems for them.

DO NOT USE WESLEY BERRY FLOWERS EVER!!!! Save your money!!!

 
01/26/12

Name : Michelle

Email : durbinmichelle82@yahoo.com

Order Number : VVS785

My Complaint : This was a Teleflora order received by us (another Teleflora flower shop)  The order was originally sent at $34.99 which is under our minimum of $55 to deliver to that specified town.  I called and they said they could not give us $55 so they would cancel.  After cancelling we received yet another order of exact same description and card message with a different price of $39.99.  This time when I called the lady explained that the most she could give me would be $44.99 for this order.  So.... explain to me how she was originally sending the order for only $34.99.  WHAT HAPPENED TO THE CUSTOMERS $10.00 THEY PAID????  Do they just pocket the money?

01/26/12

Name : Vicki Erhart

Email : verhart@cox.net

Order Number : 01245130

My Complaint : I ordered the Teleflora Bee Well Bouquet for a church member who was in the hospital after suffering a heart attack.  It was to be delivered the same day (January 13, 2012).  I received an email that evening stating that it would not be delivered until the following day.  I responded to the email and told them that I did not feel comfortable with that because of our religious beliefs and because he was scheduled to be released the following day.  They wrote back that they would call before attempting delivery to make sure that he was still there.  They did not address our religious concerns.  The following day I received an email and a text confirming that the delivery had been made.  The following Monday evening (3 days after the delivery was supposed to have been made) I received another email stating that it had not been delivered because I did not give them information that they needed to make the delivery.  I called and was informed that local florists commonly

send out confirmation of delivery, even though no delivery has occurred, to avoid paying a fine by the Wesley Berry Company.  They told me that they needed his home address to deliver the flowers.  Since I do not have his home address, I told them that I needed a full refund.  They even told me that they would call the hospital and attempt to get his home address from them (HIPAA!!!)  They finally agreed to refund my money plus they offered me a $50 store credit.  The next day roughly $60 was removed from my account by Wesley Berry.  I called to inquire and the lady got really nasty with me and told me that I would not be receiving my refund.  I eventually got an email claiming to be from Wesley Berry, himself.  It said that he was very sorry and has spoken to his entire staff and here's a $20 credit for my trouble.  Meanwhile, NO delivery was ever made, I'm out $60 and I have not gotten one dime back, not to mention that $50 store credit.  It's been two weeks since the flowers were

supposed to have been delivered.  I was shocked to discover that the Better Business Bureau considers Wesley Berry an A+ rated company despite having received over 375 complaints over the past 3 years, many of which have not been settled to the satisfaction of the customer.  Oh, and by the way, the company pays for the rating.  

 
01/26/12

Name : Chris Olson

Email : dlandnut@yahoo.com

Order Number : 01192608

My Complaint : Ordered flowers on 12/7 for delivery on 12/23. Wrong arrangement. Called 12/24, no one there left message. I called again 12/26 to say flowers were wrong, was told they will replace that day. Didn't show up for 3 days, wrong arrangement again. Sent email, no response. Called 5-9 times was left on hold for 10-15 each time.

HORRIBLE COMPANY!!!!!

 
01/25/12

Name : Jeanne Shanklin

Email : lewisprop@aol.com

Order Number : 01238426

My Complaint : I ordered a floral arrangement for a loved one's funeral on January 9th. I received an e-mail two days later from Wesley Flower's that they had yet to deliver it. I was extremely upset and embarassed since this was for a close family member and the funeral had since passed.  I have spoken to over four people and was promised that my account would be credited as it should be since the product never arrived and here we are 17 days later and my Discover card has yet to be credited. You should be ashamed at how you have handled a first time customer - I had only one chance to pay my respects and you took that away from me and have not even returned my money. Horrible, horrible service!

 
01/24/12

Name : Marilou

Email : stevehult@verizon.net

Order Number : 573f

My Complaint : Flowers ordered on 1/13 for delivery on 1/23.  Called my aunt on 1/24 no flower delivery for her 82nd birthday.  Called florist and asked for delivery the next day.  Very disappointed in poor service.  Won't use them again.  

 
01/24/12

Name : Nancy Garlow

Email : 427569@sbcglobal.net

Order Number : 01253029

My Complaint : Florists was to deliver arraingement to my mother on her 91st birthday on Saturday, Jan. 21st. I had picked out a purple floral for her to recieve because she loves purple.  Florists emailed me SATURDAY and told me that they would not be able to deliver flowers at that time and would deliver MONDAY!!!  I was totally upset due to my mothers birthday!!  Then when the flowers arrived they was NOT what I ordered!!! Will NOT be using this Florist AGAIN!! TOTALLY DISSATISFIED!! 

 
01/23/12

Name : Juanita

Email : juanitalallen@comcast.net

Order Number : 01254568

My Complaint : I was searching for a ftd florist in another city to send flowers to my best friend in the hospital with a broken leg on 1/21/12.  I was told that my order would be delivered that day. Today on 1/23/12 my order still had not been delivered and I received this information...

Thank you for your recent order with Wesley Berry Flowers. We apologize, but we 

are unable to deliver your order today as requested. We are sorry for the       

inconvenience of this, and we have upgraded your order at no additional charge. 

We will take great care to ensure that your order being sent to SANDRA BARNES is   

delivered as soon as possible.                            

 
01/23/12

Name : Travis Prewitt

Email : travisp5@hotmail.com

Order Number : 99790 

My Complaint : Absolutely terrible experience. I ordered on a Thursday for a Saturday deliver thinking over 24 hours notice would provide plenty of time.  I spoke with the recipient Saturday evening and they had not received the order. I called and they told me they were going through a price war with a local company and actually had contacted another company to deliver the order.  I was never contacted or told that they would not be delivered on time. For the inconvenience they said they would give me a free upgrade, $50 store credit, and the order would be delivered Sunday.  Again, Sunday passes and no delivery and again I was never notified.  I call back again Monday morning they took my phone number and said an administrator would contact me shortly.  I waited until the end of the day Monday when no one had called and they said there was no note on file for an administrator to call me and they say they never guarantee Sunday delivery so it is set to delivery Tuesday. It wasn't

delivered Tuesday, nor was I notified so I called back a fifth time. This time they offer me $30 more of store credit (which I still hadn't received the $50 promised earlier). This call was near the end of the day so she said she would make a note of it and work on it the following day and would call me to update me on the situation.  Wednesday night rolls around and still no call so I call back and have to show how frustrating I am getting.  I had called them 6 times and the only time they contacted me was to confirm they received my order.  I never received my store credit so I had the representative give it to me verbally over the phone.  It was supposed to be $80 but I only received $75 but I didn't want to be on the phone any longer so I left it at that.  To keep me from getting a refund, the representative got a price override from his supervisor to give the local company the money they wanted for the arrangement (something they could have done from day 1).  The flowers were

finally delivered 6 days and 6 phone calls later. They didn't look anything like what I had ordered and certainly didn't represent the free upgrade I was promised.  This was is an absolute joke and I would never recommend anyone do business with them.  I see why they give store credit because people don't even want to go through the trouble to use it.  

01/21/12

Name : Lisa Kincheloe

Email : boehmanl@gmail.com

Order Number : 96067

My Complaint : I ordered on-line a deluxe arrangement that was to include a crystal/glass cross for a funeral on 1/10/12.  I received confirmation that the order would be delivered the same day.  I attended the funeral ( a 3 hour drive) and discovered the flowers had never been delivered as of 1/11/12.  I received an e-mail the day of the funeral (1/11/12) at 5:24 pm informing me they could not deliver the flowers but would be sending them out as soon as possible.  This was for a funeral; they don't do funerals several days in a row.

I e-mailed them back and told them that if they could not deliver the order within 24 to 48 hours to cancel the order and refund the money.

They e-mailed and assured me they would deliver it the next day, so I had them to change the address and deliver it to a residence.

Someone stayed home all day just to receive the delivery.  At 5:00 pm, they called and said no one had delivered anything to them.

I e-mailed at 5:30 and informed them that since they did not deliver as they said they would, to cancel the order and refund the money. I received a confirmation e-mail saying they would cancel the order and refund the money.

On 1/16/12, I notice a charge to my bank account for the amount of the order.  On 1/17/12, I get an e-mail confirming that the order has been delivered and they were sending me some store credits for my troubles.  

The person that received the flowers sent me a picture of them, and they were nothing like the $80.00 flowers that were pictured on their website.  Looked more like a $20.00 bouquet of flowers.  Surprised and shocked that this was delivered, I contacted the company through e-mail and asked why it had been delivered and charged to me.  Also informed them of the misrepresentation of their product.  

I was informed that I had called them and re-established the order on 1/16/12.

I have never phoned this company; my communications have always been through e-mail.

I emailed again and informed them that I had never contacted them and that 1) I wanted proof of who they talked to; 2) I wanted a full refund of the money since I never requested the delivery.

I was told that since they had made the delivery they could not refund the money but would issue me $75 in store credits.  

I told them I wanted to speak to a manager and would be reporting them as being fraudulent in their products.  I asked them to send me proof that they had spoken to me including documentation of the person that took the call, the time, date, and the caller id and the verification of who I was.

I have recieved nothing.

This place is a scam and is getting by with ripping people off.

Has anyone been able to get their money refunded?  If so, what did you have to do to get it?

Thanks

01/20/12

Name : Rommy

Email : 

Order Number : 

My Complaint : I ordered flowers for my mother in law's birthday to be delivered the next day. I spoke with her that night and she told us the flowers were never delivered. I called the company right away and the operator was actually nice. She said that the "local shop" had an emergency and they had to close early. She said that the florist never called them and seemed very understanding when I told her I was very upset. She apologized and said that I'd receive a $50 discount, that my order would be upgraded and that my mother in law would receive an apologetic card from the florist. I also received an e-mail from Mr. Berry expressing his "most sincere" apology and offering me two $30 rebate, not to be used combined. I was very upset, but I thought that these things happen after all. I didn't like the rebate offer because it wasn't was I was offered but it was still ok....until I checked my bank account and I realized that they were charging me for the delivery...twice!, with two

days apart. I sent a very angry e-mail to Mr. Berry demanding to stop the second charge and tellig him that I'd never buy anything from his company ever again. I also called the customer service number and told them what happened. The operator said that somebody would call me the next day. Nobody called, but I did receive an e-mail from a Wanda Murphy, "Customer relations" person who, without even saying a "hello customer" wrote only one line stating that my "credit card has only been charged once, the other charge is a temporary hold that will be auto released" or whatever that means; and occupying the whole space of the e-mail with a long list of all the "awards" that the company has won. It was like a slap in the face!. I don't give two cents if this company has won one or a thousand awards. I received bad service and that's all that matters to me. My mother in law said the flowers were nice, but she's too nice to say differently. I haven't seen them either so I don't know if they were upgraded them or not. And after reading all the other comments, I am actually afraid of seeing them. Anyway, if this company has been messing up this much you would think that somebody has already complaint to the Better Business Bureau. They recommend you to try to fix the problem with the company first (and that's why the give you the b.s. rebates); but it seems like a big lie after the other. What a shame that there are businesses that operate like this and don't get caught!.

01/20/12

Name : Lorie Jo

Email : monarchjo@stny.rr.com

Order Number : N/A

My Complaint : I specifically picked the purple violet basket with a few butterflies for how pretty it was. However, the recipient did not get anything at all like the photo on the site. In fact she got a dish garden which was very small for the tremendous 62$price I paid. I was offered a 30 $off rebate after placing my order, and the manager actually wrote after my complaint and said he was sending a 30 dollor coupon code for 30 off my next order. However, I could not use both the rebate and code he gave me. I'm disappointed.. and when I searched the web, I found this complaint web site. Find a local florist because then you know for sure what you will be getting!

01/20/12

Name : carolyn irvine

Email : chirvine@aol.com

Order Number : 

My Complaint : I ordered from WB Flowers orgininally and the delivery was over 24 hours late. When I finally received a credit for this, it took 3 days and multiple calls to get it.  I then placed an order and what was delivered was not what I order and  was practically dead.  I would advise NO ONE TO ORDER from this company

01/20/12

Name : Susan

Email : 

Order Number : 01234411

My Complaint : I ordered flowers for a funeral. Never delivered. They only contacted me by email with a very generic message of why no delivery. I called a florist direct in the city in Texas and the shop owner actully knew our family so all was fine. However, I had to keep emailing Wesley Berry for a refund, all would be refunded in 5/7 days. But never was so I had to contact them again by email so I get 2 conflicting emails....yes your refund has been processed and right after that another email that your "order will be delivered and thank  you for placing your order". Frustated I called Customer Service and the lady at first was nice but said their policy was to only refund "product" not delivery or service charge, she didn't want to listen to my reason why I should be refunded to total charge.....a very bad experience, I feel sorry for the poor people that have to work for such a company that doesn't back up their product or have a strong company philosiphy...my business will

stay with the small florists, and companies of the calibar of Zappos and Nordstroms.

01/19/12

Name : Carl Morfino

Email : carl@qualitycasting.com

Order Number : 01250587

My Complaint : Same as others, no flowers on promised date and would only provide a part refund.  Customer service rep claimed to be a supervisor was very rude.

01/19/12

Name : Patrick Michael

Email : ptkmkl@gmail.com

Order Number : 01239746

My Complaint : Hi, I canceled my order last week over the phone with one of your reps.  I was not happy with the outcome for more than one reason.  First of all your shop did not attempt to to deliver on the date that I requested, Jan. 10, 2012, even though I received a confirmation of delivery.  When I called on the 11th, I was told it was an error and that the flowers would be delivered that day for sure.  The flowers were never delivered to Diane Michael even though the shop had all the correct delivery info.  They told your rep that they had the wrong room # at the hospital, but I gave the right one, #8611, you can check that for yourselves, even though Diane is at home now.  I suggest you get a new shop in the St. Louis area, as this one isn't worth the damage to your reputation.  We are going through very tough times, but there is no excuse for what happened with this order.

01/19/12

Name : Patrick Michael

Email : ptkmkl@gmail.com

Order Number : 01239746

My Complaint : PS - I have yet to receive any refund for the order that was so badly mishandled!

01/19/12

Name : Roman

Email : rowmanempire@msn.com

Order Number : 

My Complaint : This business and mgr (Mike) should be BANNED!!!  Failed to deliver on day requested, no pure customer satisfaction to make the wrong right PLUS they treated me like all the others!!  DO NOT ORDER from them unless you want to waste your precious money and time!!!!

01/19/12

Name : Larry Fowler

Email : larryfowler@larryfowler.com

Order Number : 1230027

My Complaint : What I ordered was not delivered to the funeral site, was not what I ordered, and the family received the flowers 5 days later even though I received a confirmation it was delivered in time for the funeral.  After many emails, two phone calls, with unsatisfactory results, they want to give me a credit for more flowers and not refund my money on my credit card, so now I am disputing it with my credit card company, these folks are rip offs and I  intend to file a complaint with the Better Business Bureau as well.  They won't tell me how the local florist is where I live or I would pay that flower shop a visit when I get back home.  I am out of state an this is not the type of service that promotes good feelings at a time of need when a family member has passed and I couldn't get home in time for the funeral.  THANK YOU WESLEY BERRY FLOWERS.  I see I am not alone in shoddy service and scamming.

01/18/12

Name : Brenda Haber

Email : brenda@firstchoicefire.com

Order Number : 01247641

My Complaint : I ordered flowers for my Mom to be delivered on Monday, flowers were delivered on Tuesday. It wasn't what I ordered and flowers were dead. I called ask for refund, they don't refund. They said I could get a store credit. I told them I would never use them again. I ask to speak to a manager. When he came on the phone 10 mins later ( Mike ) the most rude person I have ever spoken to. I ask to speak to the owner and was told if I called Micro-Soft would I be able to speak to Bill Gates. The owner hired him to take care of things. The owner doesn't speak to anyone. This people have the biggest scam going on. I will be contacting BBB!!! DO YOURSELF A FAVOR, DON'T EVER USE THIS PLACE!!!

01/18/12

Name : Bob HAWK

Email : bob2hawk@aol.com

Order Number : 1244215, 1244216, 1244467 & 1244468

My Complaint : (s): complaints (plural):

1. No flowers arrived on the delivery date. 

2. Wrong flowers arrived the day after the delivery date.  

3. My 1 phone order was changed to 4 internet orders so that internet rules apply, (delivery not date or time specific). $187 in bogus charges.

4. Flower Counselor implied that I have incestuous sexual relations with my mother in a poorly phrased card.  They changed what I said. Glad I caught that mistake.

WESLEY BERRY is a true american internet SCAMMER.

01/18/12

Name : James Coveney

Email : JCoveney@msn.com

Order Number : 01246278 - (WFB755K7)

My Complaint : I ordered a Peace Lily plant for the family of a friend who passed from cancer. After ordering the plant i decided to go to the viewing to show my respects and was shocked at what the florist had sent.

The plant that was sent was in the back of the room and the Lily was drooping towards the floor. The plant was in very bad condition and dying. A plant in this condition should have never been delivered.

I emailed Wesley and told them never to use that provider again and requested the name of the floral provider.

I received an email back from Michael Richardson in customer relations stating that they keep delivery floral shop department information private, and another email from the CEO Wesley Berry with an apology and a discount code for the next order placed with them. ARE YOU KIDDING!

No apology or credit in my opinion is acceptable for this mistake, and i for one would not take a chance of this happening again. After viewing the complaints on Google i see it has happened to several people. This business gives the floral industry a bad name. 

Lesson learned when sending flowers go directly thru a private florist in that area. I for one would never use this company again or any 800 florist because of it. 

Call the operator and request the number of a direct florist in that neighborhood or area where you are sending flowers and at least you will know where they came from.

Mr Berry deserves the shame on you award for bad customer service and customers BEWARE. 

01/17/12

Name : Don Winner

Email : donwinner@gmail.com

Order Number : 01244902

My Complaint : I placed an order for flowers for my niece's 40th birthday. I have a couple of complaints. When the flowers were ordered they were to be delivered on January 13, 2012 they were not delivered.  I called and complained, they said they would make sure they were sent on Saturday. My niece took a picture of the flowers she received and the flowers delivered were not what I had ordered. They did give me a couple $30 rebates good for only 60 days. You can not apply the rebates to sale price flowers online. What a scam! I was told I would get a $50 credit on my next order. It was all a lie!!!! 

01/16/12

Name : Melody S.

Email : mj615@live.com

Order Number : TFWEB164

My Complaint : I have a couple complaints. When flowers were ordered from them to be delivered on January 13, 2012 they were not delivered.  I called and complained, they said they would make sure they were sent on Saturday. They did give me a couple  rebates for $30. My daughter used one today and  if you use the $30, you couldn't use the sale price of the flowers. When I saw the amount deducted from the debit card I called them.I asked to talk to a supervisor..I got "Josh" He was rude and abrasive. Because of him, they've lost my business.I have never been treated like that with any company I've ever dealt with...what an individual to be representing a business!!!

01/14/12

Name : Jennifer P.

Email : preharajd@gmail.com

Order Number : 01200745

My Complaint : Okay so I've been actually reading these complaints. OMG! the email and phone responses are exactly the same as the ones I received-They must have premade emails for their scam and an employee just to respond to those emails. I could never get through by phone so I'm not sure if they have an employee for that. My stomach is just turning and I feel like such a sucker. 

01/12/12

Name : Jennifer P.

Email : preharajd@gmail.com

Order Number : 01200745

My Complaint : No flowers delivered-no reason why-oh wait that's right we never got the order-but you took the money within a half hour of the order-when I called they said someone would call me back-no such luck-no refunds for fees-I asked why the fees if you never got the order there shouldn't be any fees-offered store credit-why? If you couldn't deliver the first time why would I use you again. Still waiting for my refund from December 14th order-filed a BBB complaint and credit card company complaint-all this over flowers-wish I'd seen this webpage before I ordered. I agree it's a scam

01/11/12

Name : JoAnn Salyers

Email : joannsalyers@gmail.com

Order Number : 01238675

My Complaint : I ordered flowers to be sent to a funeral home in West Chester Pa. These flowers were never delivered and I got alot of excuses as to why not. They sure were hasty to charge my credit card but never fulfilled the order...what a scam...will never use them again. More grief in a time of grief! Just give me back my money. I think they should double my money for all the grief they caused!

01/11/12

Name : William Glassman

Email : lopezgerry@yahoo.com

Order Number : can't remember

My Complaint : I tried to order flowers for my wife on for our anniversary online at http://www.wesleyberry.net/  while I was in the hospital having brain surgery. The woman came to the phone and confirmed all my credit card information, the arrangement that I chose and the address to be delivered to. I was a happy camper now knowing that it will all happen while I‚m in the hospital and my wife is at home waiting, worrying about me during our anniversary and she will get flowers knowing that I care about her.

After I got home I was in major pain from the surgery but I was in even more pain to find out that my wife never received the flowers I ordered; however without surprise I was charged on my credit card. With several attempts of calling I kept getting a busy signal so I just called my bank and they happily reversed the charge for me. I tried again and this time I got through and they were so apologetic and offered me a store credit of $30- and they said to look for the email with the code. Of course an email never came two weeks later I called again and they were completely clueless and they after giving me a run around they offered me a code on the spot. A couple weeks later I looked and still no email and I tried their code and it didn‚t work so I called again now for the third time and I just thought to make my wife happy and this store credit was an even bigger joke than they were. There manager gets on the phone and tells me he will give me a $50- store credit the only problem is

you have to buy something around that price and then pay the tax and then pay the shipping. My goal was to buy something for $35 and have it all covered, makes sense doesn‚t it. This company won‚t allow it because they want some cash.

So as I dig through all the possibilities no matter what it will end up costing me about $20-.

What good is a store credit if I have to end up spending money out of pocket?

01/11/12

Name : Danny Connolly

Email : ChopperDan@hvc.rr.com

Order Number : 1236020

My Complaint :  This is not a complaint ,, I am very pleased with your serviced rendered on Jan 6 Friday afternoon at 4:15 Pm !! My lady friend Dolores koloziej was so pleased with The Set called " Madly in Love " I also want to give credit to Josh who took my call ,, & The driver Larry who delivered the beautiful flower arrangment!! & finally Brooke who directed me today where to write this letter of enjoyment to to your company !! I will be ordering more flowers from you's in the future !!!  Thank you very much for making my sweethearts Day!! Dan Connolly 

01/11/12

Name : Tamera Suzanne

Email : joiflmama@yahoo.com

Order Number : 01238926

My Complaint : I ordered a make a wish bouquet (upgraded to deluxe) with balloon for my mother's birthday. The bouquet request was sent to the florist as small vase, bright and cheery flowers. No mention of balloon or the actual make a wish bouquet. 

I called yesterday and was told that the bouquet would be remade and redelivered with a balloon  When I contacted "Clyde" at customer service again today, he told me that he could only refund $10 of the $55 fee. 

01/10/12

Name : Cheryl Gibbons

Email : 

Order Number : 1232886

My Complaint : I placed my order on line to be delivered to my Uncles funeral service. I received a msg on my cell phone at 6:40 pm stating that the funeral home would not accept them because the services had already begun. The funeral director assured me that they do not have that policy. Of course I didn't get the message until much later, as I had my phone off during the service. I am now being charged $22 for fees to cover services that I didn't receive. I assume the $22 is for my time and aggrevation. Never again! Their motto "we Care" needs to change to "We don't give a good shit". 

01/09/12

Name : Tiffany Shaye Reynolds

Email : hairstylist511@bellsouth.net

Order Number : 1236624

My Complaint : I placed a order that was suppose to be delivered on a Friday. They delivered it two days late! The person recieving was not even working that day. The order was supoose to be tiger lillys and pink roses. It was dried up dasies. I called on monday to explain what happened. After a total of 1 and half hr on the phone and after being hung up on 3 times I was told I was going to be charged a 20percent restocking fee and they would have to pick up the flowers. I will never use this company again!!!!!! HORRIBLE!!!!

01/09/11

Name : William Lawrence

Email : fccnbill@aol.com

Order Number : 01237887

My Complaint : Didn't know I was doing business with Wesley Berry.  Presented as "flower delivery express".  Results are same as others.  Order placed for delivery 1/7 and still not delivered as of 1/9.  No refund of "no-service" charges ($20).  Should have checked Complaints first.

Won't do this again and WILL advise all in my email and facebook to avoid this company.  

It appears that Wesley Berry II is just another second generation family dud...  You dad would be proud??

01/09/12

Name : Ed Shippen

Email : ews@yumacpa.com

Order Number : 1198482

My Complaint : My Christmas order to my Mother in Law did not get out of the computer. I ordered 4 arrangements at a total cost of over 300.00.  I got one email confirming delivery.  3 orders had a wrong email address.  All four orders were placed at the same time.  I spoke to two seperate customer service reps and they both could not refund my credit card cost as they felf I owed shipping and handeling for items not shipped or handled.  I have called my credit card company to dispute this bill.  I will be writing to FTD and Teleflora to complain.  This company will not get any business from me again.  I will do my utmotst to inform others of how irresponcible this company is.  They do not need business from anyone.

01/05/12

Name : Marilyn  Billard

Email : billardmarilyn@yahoo.com

Order Number : 01214406

My Complaint : Instead of ordering directly from the flower shop in Deer Lake,I decided to deal with Wesley Berry to make  sure satisfaction was assured. What happened is that my order wasn't delivered,nor called for pick up,nor did I recieve a call or email stating any problem  with my order. After inquiring with my in laws(and finding out they didn't recieve flowers or a call about them)I emailed Chelsey Ortiz and she was happy to refund my flowers but not delivery,handling,or service which is stated in your refund policy(and if you dig deep enough  you will find it!!)

Long story short I spoke and got no satisfaction with Chelsey,Brandy or Mike.  I understand that errors happen and was willing to accept my full refund but no one is willing to be fair.  

Your company is keeping 20.00 of my money for a service it didn't provide and a delivey it didn't make.  I've been robbed!  

The staff's retort is that they need to be paid.  I agree. Do your job and you will be! 

This experience is akin to someone taking their vehicle for a tire replacement.  You pay for a specfic tire,come back to find out that they didn't have the tire but charged you 20.00 for looking for it.  I was only asking for fairness in all this but it seemed too much to ask.  Mike said that Wesley Berry doesn't accept phone calls from customers.  That speaks volumes about his care and concern from the people that make his living for him.  

01/04/12

Name : Clay

Email : clay@claycarlson.net

Order Number : 01223594

My Complaint : 

Day One: I am across the country and my fiance is sick at home. She needs some love so I order a bouquet from 800wesleys.com. Later that night I get an email stating they were backed up and would not be able to be delivered until the next day.She wasn't going to be home the next day so I call their 800 number to cancel. I Spent 20 minutes on hold until I get an answering service. (Their website claims they have a State of the Art call center that serves them 24/7) I speak to a woman named Deb who obviously did not pass along the message. 

Day 4: I get another email saying they would not be delivered until the next day. I called and waited on hold AGAIN for another 20 minutes! no one answers. I get an answering machine this time and I am careful to leave my name, order and telephone number in a message to call back, but again...no one does.

Day 5: I call and actually reach someone! She tells me the order was scheduled to be delivered the next day. I told her I have been trying to cancel. She doesn't have the power to cancel herself, and needs a supervisor. She puts me on hold. I wait for ANOTHER 30 minutes this time! No one ever picks up. I call back, but by now they are closed and I get an answering service once again! I left another message with my info and shot off another email explaining my circumstances. 

Day 6: I am able reach someone again. I relate my tale and finally cancel my order thinking I would receive a refund for my troubles...not so much! Apparently I didn't read the fine print where they stick it to you for using their services. I am offered a PARTIAL refund. I ask for a manager and get a woman named Tamara. I relate my tale once again. She seems equally apathetic to my case and actually hangs up on me! Day 7: I have yet to receive a refund or even a communication regarding ANY type of refund. In fact, the only communication I have EVER received from them are emails saying my order couldn't be delivered. I don't expect I will be seeing my money back. 

Day 8: WOW! Incredible!...I receive my first response from Wesley Berry himself. He apologizes for my troubles and offers me a discount on my next purchase. Still, I haven't seen any refund of any kind as of yet. 

With this many troubles over such a long period of time, I am convinced this is standard operating procedure and not an isolated incident! DO NOT USE 800wesleys.com! 

01/04/11

Name : Vicki Kerley

Email : tnvkerlrey@brightok.net

Order Number : 1214601

My Complaint : I ordered one dozen Fire and Ice roses for my husband's surprise 50th birthday party.  When I arrived my mother-in-law showed me some white and some red roses that they had sent as a replacement and they were all wilted and half dead.  She went to a local florist before our arrival and purchased replacements.  I have been in contact with Wesley Berry customer service since that time and they refuse to refund my money offering only a store credit (like I am ever going to trust them again) or a re-delivery (the party was on the 30th).  They have informed me that they cannot refund money on any order that has been delivered.  PLEASE  do yourself a favor and DO NOT order from this company.  They have NO business etiquette and are simply in existence to take your money sending out anything they chose using their "replacement policy" to cover themselves.  I plan to file a complaint with every organization they are affiliated with including the Better Business Bureau and suggest the same for anyone who has had a similar experience.  DO NOT USE THIS COMPANY!!!!!  

01/04/12
Name : M

Email : 

Order Number : 01232548

My Complaint : Placed order at 10:30 am. Got notice order was placed at 1:30 and scheduled for delivery that afternoon. They were not delivered as guaranteed.

I sent a message that I was disappointed that the flowers were not delivered. They responded: 

"I am truly sorry but we could not deliver your order as requested. I am showing that we have this on route for tomorrow with an upgrade and a note of apology attached from us. Again, we are very sorry for any inconvenience this has caused.

Thank you,

WESLEY BERRY FLOWERS 

Chelsey Ortiz

Chelsey Ortiz

Customer Relations

Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390 

Office: 248.668.2881 Fax: 248.669.2454

admin@800wesleys.com"

I called on the following day to see what the status of the order was, the kind lady stated that the were out for delivery.

I complained that I was very disappointed in their service. All the lady said was that she was "sorry to hear that."

Please don't trust these people to take care of your business. Do not think it wont happen to you, just look at all of the complaints.

If I wanted an upgrade and a note of apology I would have asked for it. I should have done a little research before relying on Wesley Berry.

01/04/12

Name : Tammi Bruning

Email : tammi_bruning@hotmail.com

Order Number : 85345

My Complaint : Flowers were not delivered.  Rec'd notification over 48 hours after they were ordered that there was a problem.  I ordered through flower delivery express.  I've tried to call toll free number - it hangs up after a few rings.  All bogus 

01/03/12

Name : Ruth Lemay

Email : ohnelson3@myfairpoint.net

Order Number : 

My Complaint : You have received my complaint. I patiently await a refund on my credit card. Biggest rip off ever. Not responsive to consumer dissatisfaction.

I will pass the word not to buy from you guys.

01/02/12
Name : John Lemos

Email : jtlemos1955@gmail.com

Order Number : 80690

My Complaint : I ordered a bright get well arrangement from Wesley Berry Flowers called „Make A Wish‰ for my very ill, 92 year-old mother.  She recently fractured a hip and is not doing very well.  In fact, she may not be of this world much longer.  I live 1,700 miles away so one of my sisters e-mailed me a picture of the flowers that were delivered.

I was absolutely stunned that the flowers that were delivered did not even remotely resemble what I ordered.  I ordered an arrangement that had a lot of bright yellows and reds.  The flowers that this company delivered were almost all shades of dark purple.  It reminded me of something that you would send to a funeral.  Yeah, they sent what I think is a funeral arrangement to an old lady who‚s probably in the last months or weeks of her life!

I immediately e-mailed the company and this was their initial response:

I do apologize for this, however we were put of some flowers and substituted with higher quality flowers. I am sending you a $30 store credit as our apology.

Thank you,

WESLEY BERRY FLOWERS

Tambra MacDonald

Customer Relations

I e-mailed back explaining that I‚m not about to order any more flowers from them when they are refusing to make good on the first order.  I said I would accept a new delivery of something that resembled what I ordered or a full refund.  Their responses:

Please accept my sincere apology for the recent issue you had with my

company. Although I am sure it is of little consequence for you to hear, I 

want to personally offer you my apology. I take your situation very

seriously. My family has owned and operated Wesley Berry Flowers since 1946,

and this is not the type of failure we take lightly

But words are cheap and it is easy to say we're sorry. So, I am offering you

a special credit off the next purchase you make with us online at

http://secure.wesleyberryflowers.com/. Simply use the promo code listed in 

the subject line of this email during the checkout process to recieve your 

savings. Progress all the way to the billing data screen and at that point 

please enter in the special code (it is case sensitive) in the promotional 

code box and refresh the screen. The store credit will be applied to the

cost of the product.

Unfortunately sometimes we fail and it appears that we have failed you, 

again, I am sorry. It is clear your situation should have been handled in a 

more professional way. Regardless to whether you choose to use this credit 

or not, I want you to know I take all customer service issues seriously and 

have discussed your situation with our entire management staff.

My Sincere Regrets, 

Wesley Berry II 

CEO

&

The order that was delivered was at higher value than the one you purchased since we had to make substitutions on this order. I will not be able to compensate with anything else than what we already have.

Thank you,

WESLEY BERRY FLOWERS

Josh Hetmanski

Customer Relations

I wish I had done a little research on this company before I placed my order.  It would have saved me a lot of grief.  They are operating a complete scam.  Do not order any flowers through Wesley Berry Flowers.  I don‚t plan on doing so ever again.

12/31/11

Name : Tim Lowrance

Email : tl-bhpbc@att.net

Order Number : 01227028

My Complaint : After failing to deliver the funeral flowers to a church members mothers funeral, they promised to deliver it to a residence with an up-grade.  I forwarded them the address of the member and they failed to do that.  and then refused to refund the money they had been paid to do all they had agreed to do.

12/29/11

Name : Andrea Netterville

Email : ms.chicago64@gmail.com

Order Number : 78996

My Complaint : I ordered a holiday plant for my mother-in law.  Per the internet, it was to be delivered on 12/24.  As of 12/29...no plant.  All I get is a sorry e-mail..and that they will get my order out.  That would have been okay if it was just the day after Christmas....but 4 days later...not acceptable.

Then the company wants to keep my money for service, handling fees, for service that was awful and not handled.  As the owner of this company, would you still want your love one to receive an item late.  Heck no...that's plain embarrassing.!!!!!!!!!!!!!!!!!

12/29/11

Name : June McCann

Email : mccannj@bellsouth.net

Order Number : 59593

My Complaint : I ordered a Christmas table decoration for a dinner I was going to.

They sent a SMALL vase of Gerber daisies & carnations instead. Also it was delivered on the WRONG day.

12/29/11

Name : Judith Oswald

Email : jrelfoswald@gmail.com

Order Number : 01200116

My Complaint : Ordered flowers and the company did not deliver flowers.  Retained a portion of the purchase price, claiming services and handling fees.  Spoke to several employees who quoted the website to me that they were unable to refund the monies.  I quoted their website back to them, "In cases that we are unable to provide service, we provide an apology and a full refund."  So far, still no refund and a list of excuses about why this does not apply to our situation.  Unhelpful and unexcusable.  

12/29/11

Name : Kenneth Blanton

Email : bsparkly1@aol.com

Order Number : order number 01219556

My Complaint : This email will probably not do any good along with the three calls i have already made for restitution about the flowers I purchased but may stop someone from wasting their money on flowers from Wesley Berry Flowers or thru Flower Delivery Express. I order a dozen long stem red roses (a 79$order) on Dec. 22nd which didn't come as stated on there web site as same day and when did receive the next day it was a holiday ornament jar arrangement with 2 carnations and a unopened lily every rep i have spoken with has taken my info as if to pass it up the line and have never been contacted back.this was for my wife's anniversary so you can imagine how it was received. DO NOT ORDER THRU THIS COMPANY

12/28/11

Name : Ruth

Email : jhamil20@tampabay.rr.com

Order Number : 01207235

My Complaint : DO NOT DO BUSINESS WITH THIS COMPANY! After a total fiasco - thier rep told me he was working on a solution. Today I get an email w/$75.00 voucher for future order. I'm thinking, yeah ok. Tonight my family calls - the florist is there to pick up the floral arrangement that was delivered 4 days LATE! Humiliation twice!

I will never do business with them, ever!! I'll also do everything in my power to disway others even if I have to post it everywhere and print 3x5 cards to hand out!

12/27/11

Name : Manette Kramer

Email : MHKra@comcast.net

Order Number : 01200233

My Complaint : I was extremely displeased with the flowers that were sent. When ordering I had the lady to read back what kind of flowers would be in the arrangement.  I also repeated it and she assured that was correct.  Well, they were not what she said or what I had ordered.  I have made several calls and have had no response.  I had ordered for my daughter-in-law for my son.  He was not able to order them before he left for deployment and asked me to do it for him. Friday I was assured a new arrangement would be sent and it would be an upgrade. It is now Tuesday and no flowers.  I also was told that night someone would call if flowers were not delivered.  Still waiting for that call also.  Saturday, I was told someone would call me first thing Monday and again no call.  I called again today and was told my complaint would be sent to Wesley and someone would call me. I will not order flowers from Wesley Berry again and I will tell all of my friends and family to do the same. I feel I should either get a refund or the flowers I ordered.  You can also keep the two thirty dollar rebates because I doubt if they would be any good. 

12/27/11

Name : Karen Kunz

Email : Karenjkunz@aol.com

Order Number : 01205146

My Complaint : On 12/15 I placed an order for T126-1A Christmas Treasure (as shown on web page with white & red flowers, greens, red berries in red vase).  Order process confirmation stated order scheduled for delivery 12/16. Email 12/17 said they were not able to deliver as request, would upgrade and deliver asap.  Email 12/18 claims upgraded order on route for tomorrow with note of apology attached from WBF.  Email 12/20 saying this is set up for today's delivery. On 12/23 recipient received a pathetic, wilted arrangement of mixed flowers with no apology note attached.  This was not remotely close to what was ordered and was certainly not an upgrade.   

12/27/11

Name : Melinda Poyner

Email : mspoyner@cox.net

Order Number : 76305

My Complaint : I purchased a voucher from Eversave for Flowers-Nationwide. The site guarantees same day delivery. I requested a delivery date of 12/23/11 for flowers to be delivered to my mother. On 12/24, I received a tracking notice from Fed-ex that the flowers were sent from Wesley Berry at 2 PM on 12/23 and would arrive in Floria on 12/28. I immediately called Flowers-Nationwide and canceled the order. On my bank account, I noticed today that Wesley Berry has debited my account twice. There have been several big mistakes made. I had to order from another florist on 12/24 and they were delivered that same day. 

12/27/11

Name : Patricia Richmond

Email : pn_richmond@gmail.com

Order Number :  01223745.

My Complaint : I went on line Friday December 23 and ordered a centerpiece. I typed in the zip code that it would be delivered to and it said it would be delivered that day. Then I got a message and believed it would be delivered 12/24. Then it was suppose to be delivered today.12/26 It wasn't.  Promises! I called customer support and they were just cashiers to take money not find solutions. Now they are trying to charge me for their service!!!!!!! They have just caused me aggravation. I have asked them to call or email a date when the order will be delivered . Nothing. And they are charging me a service fee!!!!. I will NEVER USE this company again . They need a new career!  My story is the same. AND  i will contact AMEX with complaint and contest this...I just can't believe this company

12/26/11

Name : 

Email : 

Order Number : 01206243

My Complaint : I had placed an order on December 16 to be delivered on the 21st. Flowers never showed up.. Called on the 22nd and they said well it was because its the holidays. I stated that I gave them all those days to get it delivered since it was the holidays. They told me they would have it delivered by the 24th..Still, no flowers.. Called 12/26 and said oh we can get them out today for sure.. it is now 5pm and still.. no flowers.. DO NOT ORDER WITH THIS COMPANY!

12/26/11

Name : Daniel Smoot-Wood

Email : smootwood@verizon.net

Order Number : 60532

My Complaint : Requested an expensive Christmas arrangement of flowers for my mother. The flowers were suppose to arrive on 23 Dec. However, the flowers did not make it by 23 Dec; not even by Christmas Day. I was not notified about the delay, and I can't get a hold of someone who can explain to me what happened to the flowers. This is very disappointing. For many years, I have been sending a Christmas arrangement to my mother, and this is the first time she did not receive the Christmas flowers. After reading the other complaints, it appears your organization is poorly managed. There really is no excuse for the high number of complaints.

12/26/11

Name : JOHN W WOOD

Email : john_jean2231@msn.com

Order Number : 45300

My Complaint : the flowers I ordered for mom were to arrive on the 21st dec. I rec'd e-mail at 530pm said they needed more info(to reply) did but they didn't say what info needed. called on 21st,they'd fix it,called am 22d, they'd fix it, called pm of 22d they said they'd found her and would deliver 23d/24th. Not delivered yet no reply,But entered my debit acct and altered the ammount paid to them.Will never use again.Mom rec'd two other flower arrangements on the 24th from others.

12/26/11

Name : Ed

Email : ed.diane@fuse.net

Order Number : 77831

My Complaint : Ordered flowers for delivery on December 23rd.  Flowers were never delivered although the payment was processed and appears on my bank statement.  I was totally embarrased for this non delivery because it was intended as a Christmas gift.  I will contact their non-existent Customer Service Department in the morning.  I expect a full reimbursement for my charge and further expect an apology to be sent to the intended recipient of these flowers.

I fully expected to be doing business with a reliable company never dreaming that they had so many complaints.

How do they maintain their BBB rating?

12/26/11

Name : Tammy 

Email : treed1202@aol.com

Order Number : 62273 

My Complaint : On 12/16 I found out a friend had passed away and the service was going to be held on 12/17. On 12/16, I ordered flowers to be delivered to the funeral home on the 17th. Paid the shipping that the site asked for and got a confirmation #. Next email said the order was approved and that the flowers would be delivered 12/17 to the funeral home for the family. 

On 12/21 I got an email that said that the flowers WERE JUST picked up by fed-ex. I contacted the company but did not get a response. The next email I got was that the flowers were delivered on 12/23.........6 days AFTER the memorial service.  I contacted the company again but have not received any answer as of yet.  

It is sad enough to lose someone dear to you, but then to have to deal with the charge and I am not even sure where the flowers are or if they got to the family at all. Wesley Berry was sure quick to get their money but the service is NOT quick at all. We definately never use them again or recommend them to anyone. 

12/24/11

Name : Ruth

Email : jhamil20@tampabay.rr.com

Order Number : 01207235

My Complaint : ordered 12/17, charged to AmerExp 12/17. To be delivered 12/23 for special Family Christmas Party same night. No delivery though customer service insisted they had confirmation of same. After 18 emails all night long and 5 phone calls (hung up on 3 times) I finally gave up and decided I'd dispute through AmerExp directly. MUCH easier!

Stay away from this group. I send flowers 6 to 7 times yearly and never had an issue but this was first time with WBF. NEVER AGAIN! 

Customer Service?  Pitiful!

12/24/11

Name : Ruth Hamilton

Email : jhamil20@tampabay.rr.com

Order Number : 01207235

My Complaint : Ordered for my families Christmas Party on 12/23/11. Party is over. I'm embarrassed and ever so frustrated trying to contact anyone associated with these people. Have received 2 email 'delivery confirmations' and yet my family in Ohio has received nothing! Dozens of emails "READ" but no responses. 5 calls, 2 were answering service, 3 were 'disconnected' from.

Thank God for American Express where I can (and will) dispute this charge!

12/23/11

Name : Valerie Landini

Email : vallandini@hotmail.co.uk

Order Number : D.Carrington

My Complaint : My daughter sent my husband and i a bucket of junk is all i can say i can not see anything like it on the web page so i have to say it was substitutions i dont know what she was charged but there was no more than 15 dollars worth of goods and 3 boxes were out of date on the 1st November 2011. When she complained they said no way they were out of date send us pictures. That sucks the company that delivered them should be sent back to find out what they delivered.

12/22/11

Name : Ron Kellough

Email : cruiser5291@yahoo.com

Order Number : 01208284

My Complaint : I ordered flowers for delivery on 12/17/11 for my last Uncles funeral in Missouri. I received a call from family members on Monday, 12/19/2011 during the services and my flowers still had not arrived. The funeral home checked and said they would be delivered sometime after 1:00 to 3:00 PM, the service was at 11:00 AM. I was so embarrassed and I called and the lady said I would receive a full refund! My call was disconnected and I never spoke with her again. I checked and they were nevered delivered but yet I was charged for the flowers that I never received?

So I get no flowers to my Uncle's funeral and I am still charged. So, I then dealt with Wesley Berry Flowers customer service reps, what a rare treat that is. They informed me they would refund my money less the service charge and fee's? Service charge and fee's for what? I got nothing. Infact, they stated these fee's were non-refundable and that is just the way it is! Well I feel personally wronged by this company and I plan on contacting everybody including the Texas Attorney General, The Better Business Bureau and the Chamber of Commerce, additionally I contacted American Express and made a complaint. I feel the customer service people at Wesley Berry Flowers are inconsiderate, rude and lacks any compassion when dealing with the general public. I made an order, the order was not filled and yet they tell me they are sorry for causing me any distress but they are still gonna keep my money. As a businessman, I am appalled at this attitude and total disregard for customers.

12/21/11

Name : Mike in NY

Email : Mike@highrockhome.com

Order Number : 01199100

My Complaint : Ordered five arrangements. Three came from different places and all looked differently. One arrived a few days later and the fifth one never showed up. I emailed, called, was put on hold, was hung up on and was ultimately ignored. THEY ARE A DISORGANIZED MESS! Call a local florist and don't use them if you can avoid it!!!

12.20/11

Name : A. collamore

Email : 1972vv@gmail.com

Order Number : 121102

My Complaint : SACM!!!!!!!!!!!!!You peole are horribale horrible peopel!! I WANT MY MONEY BACK!!!!!!!!!!!!!!!NOW!!!!!!!!!!!!!!! Calling BBB DO NOT USE THIS COMPANY! EVER!

12/20/11

Name : Allison Collamore

Email : 1972vv@gmail.com

Order Number : 1211502

My Complaint : I am on hold with you right now! 2 hours of calling being hung up on and bullshit. I want a refund! and your telling me it will take 5 days WTF! The flowers I sent were horriable 82 bucks for 4 mini carnations and a dead Lilly! You people are scam artist! I worked in flowers for years and never dealt with such a joke of a business as yours. oh BTW I AM STILL ON HOLD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2 hours and 45 minutes later!

12/19/11

Name : Liz Orozco

Email : sasigal05@yahoo.com

Order Number : 75WBFJJ4

My Complaint : These flowers were to be delivered on Saturday, Dec. 17th, 2011 to a hospital.  It is now Monday afternoon and no delivery.  This order has been CANCELLED.  Horrible, lying customer service!

12/19/11

Name : laurie marlowe

Email : lmmanualpt@sbcglobal.net

Order Number : 01203265

My Complaint : First experience using this florist.  Ordered a "deluxe Christmas cactus."  My order was downgraded to a kolanchoe in a basket.  I paid about $50 (after the 20% discount) for a plant that I could have purchased at Trader Joe's for less than $10 (before delivery fees).  Yes, there was a disclaimer that the item may be substituted if the ordered item was not available.  This was not an equivalent item.  I will not be using this florist in the future.

12/16/11

Name : Dorothy Knight

Email : dottiejeanne@gmail.com

Order Number : 4375

My Complaint : I wrote to several days ago about flowers I ordered and charged to my VISA account, that were NOT delivered to NOVA Birthing Center in Chantilly, VA.  You said you would respond and have not done so.  I want my money refunded and will not order flowers again.  This was to be for a business opening and very special. I gave my daughter's cell phone number twice on my order and she was to be called there if unable to deliver.  No call was received nor was I contacted by e-mail that they were not able to deliver.  This is terrible service.  Please at least respond and refund my money.  Dorothy Knight  

12/16/11

Name : Don

Email : 

Order Number : 

My Complaint : First email to them: 

My wife just received the flowers that I ordered this morning....thank you for the prompt service.  However, I ordered the deluxe (T11Z102B) Heart and Soul and according to the picture on the website there are 18 roses (see attached).  From the website pictures the difference between "as shown" is all carnations and the "deluxe" is all roses.  My wife received 5 roses and the remainder were carnations.  I don't feel we received what I paid for, which was 18 roses at $72 - normally $92.  I find it hard to believe that you would sell 5 roses for $92.   

Please either adjust the price or deliver my wife new flowers with 18 roses as advertised for $72.

Second email to them:  The flowers leaked all over my wife's desk at work....the vase is plastic and has a hole in the bottom and over the week-end the vase started cracking (pictures available) and the roses and carnations started turning black.  Also there was no red ribbon with xoxox attached.  Unacceptable....this was my 1st anniversary and I was totally embarrassed.  

Please credit my card with a total REFUND. I do not plan to use your company again.

Email response:  Offered a $50 credit for future flowers and no farther communications.  Have contacted my credit card company and disputing the charge.  DO NOT recommend using this company.....

12/16/11

Name : carol passini

Email : lilacmr@gmail.com

Order Number : 56560

My Complaint : after many calls usually unanswered and emails.. they finally said the flowers would go out today.. they were supposed to go yesterday.  then a few hours later another girl calls and says "gee we can't send out your flowers because we ran out of something"  i told her that the girl before said everything was fine and they were going out with a card of apology.. they all lie.. they just want your money... this company is the most incompetent company with the most incompetent employees i have ever seen.. they did the exact same thing in september when i ordered flowers and the woman got them days later and they didn't look like anything i ordered.. they can not be trusted.. this is the worse place i have ever seen in my entire life... my credit card better be credited or they will get it for taking money from my account... stay away from these people they are a rip off.

12/16/11

Name : carol passini

Email : lilacmr@gmail.com

Order Number : 56560

My Complaint : in september 2011 i ordered flowere for my friend they didn't arrive on her birthday.. they gave me a run around and after a few days she got them.. then I thought i would give them another chance and had flowers that were guaranteed for the 15th of December... they apologized for the prior mess and said she would get them... well she didn't... they don't respond to your calls and don't call back... this has been so stressful for me.. i will never ever order anything from them again.

12/15/11

Name : Lucy

Email : 

Order Number : 

My Complaint : My email to them:

This has to be one of the most frustrating things that has happened to me in a long time. I ordered flowers from you online for the convenience factor, this has been so unbelievably inconvenient. Correct me if I'm wrong, but I assume most flowers are sent for occasional purposes thus are time sensitive. This was certainly the case in this scenario. I have been left feeling quite embarrassed by your company's tardiness. I would not have known that the flowers were not delivered if I had not inquired with the son of the flower recipient after not hearing anything about the flowers, at which point I contacted you. I got the apology email, which was all very well. I must add too, that the personal apology email supposedly from Wesley Berry (sent via a customer service email address) was rather insulting. I appreciated the gesture, but I would guess that Mr. Berry has no idea about this issue. Does he???

Yesterday I got a confirmation email and a confirmation text saying that finally the flowers had been delivered. Again, I contacted the son, again they had not been delivered. I then had to waste more time waiting to get in touch via phone with one of your customer services persons, who it turned out, was unable to help me because some office was closed. I feel you have no respect for my time. Twice you have failed me, and I would assume that after the first time, you would give my order some more attention. It is quite comical for you to compensate for this despicable service with a credit towards my next order. Would you want to repeat this ordeal again?????

I am so so annoyed. What are you going to do about this?? 

12/12/11

Name : M Shek

Email : magsnesium@yahoo.com

Order Number : 

My Complaint : Addition to my previous post.  The website I ordered from was flowerdeliveryexpress.com and the confirmation email came from Wesley Berry/Flower Delivery Express.  Here is the address listed on the website.  Bottomline is I will never flowers online again.  

Flower Delivery Express

6677 Orchard Lake Rd.

West Bloomfield, MI 48322-3404

12/12/11

Name : M Shek

Email : magsnesium@yahoo.com

Order Number : 01195184

My Complaint : I ordered flowers for a funeral in town in San Jose, CA.  We got to the viewing and could not find the flowers.  I immediately called customer service to ask for the contact of the local florist.  They claimed they don't have it. All they could do was send a text to their florist.  Later on, after checking for every single gift cards on the flowers at the funeral, I finally found the sprays I ordered but totally did not looked like the picture I ordered online.  The flowers were wilted and scarce.  I still can not believe I paid $154 for it! What a rip off!

12/12/11

Name : Dorothy Knight

Email : dottiejeanne@gmail.com

Order Number : 4378

My Complaint : I ordered flowers for my daughter'e open house, to be delivered Dec. 2, 2011 to NOVA Birthing Center, in Chantilly, VA, and now I find that she never received them.  They have been charged to my VISA account. I gave her phone number for them to call if not able to deliver, and she didn't receive any call.  I'm unhappy that the flowers weren't there for the open house and that I've paid $54.00 for flowers that she never received. I want the charge to be taken from my account.

12/12/11

Name : HILDA FUENTES

Email : hf77445@gmail.com

Order Number : 01196792

My Complaint : I contacted their customer service number an hour after receiving this email to inform that the delivery never arrived.  I gave the confirmation number along with my name and telephone number and the name of who was getting the delivery.  I was told a manager would contact me and that probably the email below was sent when the delivery truck went out - that it may be en route.

At 730pm i called customer service again to advise i never got a call from the manager and the delivery never arrived.  I was told it was after hours and nothing could be done.  Again i left my name and telephone number along with the confirmation number..told i would get a call tomorrow morning.

I am very disappointed i did not receive what i paid for.  The delivery was for a special event at my parents house.  This is the first time i do business with them and it does not seem like there will be a next time, very disappointed.

12/10/11

Name : joe nelson

Email : joe52@charter.net

Order Number : 

My Complaint : this company will rip you off and not deliver your flowers! they gave me the run around and gave me only excuses! watch out consumers THEY ARE ARE A SCAM AND RIP OFF COMPANY THEY TAKE YOUR MONEY AND DO NOT DELIVER THE FLOWERS ALL YOU GET IS A STORE CREDIT  NO REFUND, AND APOLOGIES.IF YOU SEE THIS WEB SITE RUN!! AWAY!

12/10/11

Name : Peter Katz

Email : daktuh@gmail.com

Order Number : 40567

My Complaint : I ordered a birthday flower arrangement for my sister on her birthday early in the morning of Dec 2, 2011. I called her later that day wondering why she had not called to say thank you. She told me that she had never received the flowers. I called Wesley Berry the next morning to see what happened. They told me that the arrangement I had selected was not available. They never even bothered to call me about this. Additionally, they charged my credit card which I now have to dispute with my credit card company. They put me on hold endlessly while they tried to credit back my card. Eventually I just hung up. I have been ordering flowers at least twice yearly for the past 35 years, and I have never dealt with such inferior service and ineptitude. Amazing.

12/10/11

Name : Ms. R. Curry

Email : cshonda2003@yahoo.com

Order Number : 01188273

My Complaint : I'M NOT SURE WHY THESE UNRELIABLE PEOPLE ARE IN BUSINESS!!!  I ORDERED FOR SAME DAY DELIVERY TRUE, BUT IT WAS IN PLENTY OF TIME TO HAVE THE ARRANGEMENT DELIVERED.  IT WAS FOR MY OUT OF TOWN BESTIE'S CELEBRATION FOR COMPLETING HER MASTERS DEGREE.  IT'S NOT LIKE ITS A BDAY OR ANNIVERSARY THAT COULD BE MADE UP... OR NOT... BUT THIS IS USUALLY A ONCE IN A LIFETIME CELEBRATION.  MY POINT IS THAT THEY DID NOT DELIVERY THE FLOWER ALTHOUGH I RECIEVED AN EMAIL OF CONFIRMATION, WTH IS THAT! THEN WHEN YOU CALL TO MAKE A COMPLAINT OR LEARN WHAT HAPPENED, THEY TAKE A MESSAGE THEN SOMEONE CALL YOU BACK... WHO AGAIN TAKES ANOTHER STORY MESSAGE AND SOMEONE ELSE IS TO CALL YOU BACK ONCE AGAIN.  SO NOT ONLY HAVE I BEEN LIED TO, BUT GIVEN THE RUN AROUND AS WELL.  I TOOK IT UPON MYSELF TO REVERSE LOOKUP THE CORPORATE OFFICE NUMBER TO CONTACT THEM MYSELF.  THEN WHEN I GET THAT FAR, THEY ONLY PUT ME ON HOLD FOR 20+ MINUTES!!!  WHEN DEALING WITH CUSTOMER SERVICE THEY HAVE NO CONTACT NUMBERS, NO NAMES, NO ADDRESS... BUT OH IF YOU HAVE AN ORDER TO PLACE I CAN SURE TAKE YOUR MONEY... BS!!!!  THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED WITH A COMPANY.  THEY SHOW NO SYMPATHY, OH BUT THEY WILL APOLOGIZE A MILLION TIMES... THEN TO TOP IT OFF THEY OFFER YOU A REBATE OR CREDIT FOR YOUR NEXT USE. UM, NOT, I DON'T SO!!!!  I WILL NEVER NEVER EVER USE THEM AGAIN I SUGGEST THAT NO ONE ELSE DOES EITHER.... LOWSY INCONSIDERATE, UNRELIABLE, UNPROFESSIONAL BASTARDS!

12/07/11

Name : bud riley

Email : lewistonlakebus@gmail.com

Order Number : 1190070

My Complaint : Why are these guys in buisness.Liar F>>>N liar Promised my wifes flowers would be there,as I am taking care of my parents 500 miles away. She thought I forgot you F!!!N Peice of s!!!t.I am calling the better buisness in the morning.I read your complaint board you should be ashamed!The poor mom whose son left to afganastan and didnt get his!!you should be proud!

12/07/11

Name : joseph riley

Email : lewistonlakebud@gmail.com

Order Number : 1190070

My Complaint : Where is my order.This is the second time I e-mailed!!! My wife did not get her order which I was PROMISED would get thete today.I tried 5 phone calls to your buisness which were unanswered,then when I got through I was told they could not help me.My wife and I are at different ends of the state and it was VERY important that they got there.where is my order? I expect a phone call at 530-515-3550 .

12/04/11

Name : shelly stroud

Email : diamonddave51@hotmail.com

Order Number : 1188461

My Complaint : you did not deliver flowers for my son who is leaving for afganasti am so upsii am so upset no words for what you did not do call me 805 458 3372

12/04/11

Name : Jeretta

Email : jerett01185784afischer@gmail.com

Order Number : 

My Complaint : This company should not be allowed to be in business.  They advertise same day delivery--NOT!!They sent me an e-mail saying the flowers had been delivered on Day 2 -NOT!!  They finally arrived on Day 3 only after I had to talk to a customer support person not even with their company and threatened to dispute the charges on my card.  

DON'T ORDER FLOWERS FROM THIS COMPANY--they are totally unreliable.

11/27/11

Name : Manuel Valladares

Email : mvalladares@saferis.net

Order Number : 01177746

My Complaint : Following my 8th attempt at giving this company the benefit of the doubt (8 prior failures) I mistakenly ordered roses for my anniversary from this outfit. Receiving an email that there was Holiday delays at 4pm the day that they were supposed to be delivered was only compounded by their operator explaining the holiday seasons to me. We have a lovely chat about how things are during the holidays, talked about the need for patience, ect. I then asked her if she is even looking at my order, Which was scheduled for delivery the day before Thanksgiving. She said yes. I then asked how would Thanksgiving affect Canadian orders when their Thanksgiving was over a month ago,.

Although I know discussion with the operator is useless, I felt obligated to remind her that not all holidays in the United States are celebrated elsewhere and that if my wife is in Canada and I am ordering them for her while she is in Canada, there should be no "Holiday Rush" for a holiday that is not honored in this foreign land:.

In Conclusion, when Thanksgiving did actually fall, the flowers were still not delivered hence making me look like a thoughtless screwball to my wife only to be told that the flower shop was not open until 10am eastern time,.

Not only will I not order from this low ball flower outfit named Wesley Berry Flowers ( http://www..Wesley Berry Flowers Homewww/.wesleyberry:.net/ ) I will spread the word to my fellow consumers to make sure they don't get rooked into their perpetual 20% off scheme to draw you into their failing attempts at being an online supplier for all your floral needs;.

I would suggest another company possibly with a strong customer support department and with stronger ties with their affiliate florists that are ultimately going to be sending the flowers for them anyway/. Call a florist directly, not mess with these failures.

No calls, no offers, no nothing. Wesley Berry will not be used by myself or my company, end of story.

11/27/11

Name : Cherie Talbert

Email : cherietalbert1@me.com

Order Number : 01158733

My Complaint : Wish I had checked the reviews; however did not know Flowersnationwide would end up with this terrible outfit.  I selected 15 days ahead of time special Thanksgiving cornucopia arrangement sent to daughter.  I also hold them no substitutions and if they couldn't provide as pictured, let me know & credit my money back.  Arrangement arrived not looking like selected at all.  Weren't even same type of flowers except for the deformed sunflowers, old looking mums & roses way past prime (arrived all open when pictured was barely opened buds. Not even Thanksgiving yet & rose petals have been falling off. They were to send replacement when I sent photo of what arrived & another photo of what was ordered.

Needless to say, replacement didn't arrive. In checking, they decided they would just give me $50 store credit for another arrangement some day. (Price for ordered arrangement $95). 

Have refused refund...so will just charge back through credit card company.  Terrible experience!  Don't trust them to send anything that looks like photo!

11/22/11

Name : yvonne niesen

Email : cyaniesen@aol.com

Order Number : 1176971

My Complaint : i recieved  a text   flowers  were  delivered, yet they were  not !

11/16/11

Name : marjorie della sala

Email : Delasalinc@aol.com

Order Number : 01158504/10562

My Complaint : I placed an order to be delivered on November 6 because the death of my close friend and there were going to be people from out of town.  The funeral was on Monday Nov. 7.  When I called my friend two days ago she said she didn't get it.

I called the 800-937-5397 number to tell them what happened and they said they would check on it. I told them not to deliver it because all the necessary family was not there and to please credit my account.  She said they would but today

the basket was delivered.  I do not intend to pay for it and I told my friend to bring it back to the florist that it came from.

11/16/11

Name : annette

Email : alm@brainerd.net

Order Number : 20070

My Complaint : My complaint!  Flowers not delivered on day ordered.  Called today and was told the complaint department will call me back.  I told them to credit my credit card.  No sende sending birthday flowers after the birthday.

11/16/11

Name : Griffin

Email : erickagr@gmail.com

Order Number : 

My Complaint : I was extremely disappointed in this company, and will NEVER use them again. My delivery was set for a Sunday, the day of my mother's birthday, but the delivery attempt wasn't made until the following Tuesday. 

I called the service number the next day to find out why the delivery was not made on the day it was set for, and was told by the customer service rep that they had no idea what had happened to my delivery. I asked to speak to a supervisor, and was told that due to the call volume all phone calls were re-routed to a different service. The rep took down my number and explained that someone would be calling me within 48 hours to explain to me why the delivery wasn't made on the confirmed date. 

The company had plenty of time to alert me of any complications they would have in delivering the flowers on the set date, as I made these delivery arrangements a week and a half in advance. As to waiting 48 hours to receive a response, that is deplorable customer service, and there is no way that I would recommend this company to anyone.

11/14/11

Name : Robbi Knudson

Email : Robkson@aol.com

Order Number : 9422

My Complaint : SCAM! This florist is not legitimate. I placed an important order that was to be delivered the next day.  I called four times to verify that the flowers were going to be delivered. Each time I was told I would be called back in10 minutes, nobody ever called. My card was charged $78.42 for flowers that were never delivered. I am very angry and intend to do everything I can to warn others not to do business with this company. They are definitely  NOT a true business, just a answering service used to trick people into giving them their credit card number.  Buyer BEWARE

11/08/11

Name : Nadine

Email : nadinejett@aol.com

Order Number : 84431

My Complaint : Zero Stars.

Wesley Berry Florist is an internet scam to steal money from you by way of credit card charges.

If you get your flowers at all, and that is a mighty big IF, they will not be on time.  Please read their "Same-Day and Nex-Day Delivery" policy.  They will use this policy to tell you they have the right to deliver the day after Valentine's day, Mother's Day, Easter, holidays, or any other day of the week.  They will refuse to refund money for late delivery and/or no delivery.  

If you want to find a REAL STORE you will not be able to because they do not exist. 

Let me save you some time, here are the two numbers I got, after 30 days of fighting, that are allegedly real numbers:

Fax (248) 669-5424

Number: (248) 851-2881

They will turn their fax off after a few faxes, so make your first one your best!

11/08/11

Name : Nadine Jett

Email : nadinejett@aol.com

Order Number : 88472

My Complaint : On a Friday I ordered flowers for a Funeral viewing at 7:00 p.m. the following Monday.  I am in California, the flowers were for a funeral in Michigan.  They were not delivered for the viewing.  Nobody told me there were not delivered.  I found out when I checked on the order on Tuesday.  They refuse to refund my money.  They do not return my calls (although they claim someone will call me back in 10 minutes).

For those of you who need direct access, here is a landline telephone number and fax:

Fax:  248-669-2454, 248-851-2881

I encourage those of you who were ripped off like me, to fax them your complaints, round the clock.  The money they made off the fraudulent flower sale will then be eaten up in fax cartridges and paper.  

Happy faxing.

11/08/11

Name : Jure

Email : anzulovicj@hotmail.com

Order Number : 01158625

My Complaint : Worst worst customer service ever. Received flowers three days after the delivery date, my birthday. Received an email from company saying they would update the flowers at no additional charge and when I got them they were clearly not upgraded. I called the people who were subcontracted to deliver and they told me that I got a 30.99 bouquet with no upgrade. My boyfriend had paid for a 57.00 bouquet not to mention this promised upgrade. They would not refund my money although they made TWO HUGE MISTAKES. The manager was rude on the phone and said that this was written on their website. I understand one mistake but two mistakes?????? A birthday bouquet 3 days late and then a 30.00 dollar bouquet instead of a 57 dollar one and not upgrade???????? Horrible horrible customer experience. I spent hours dealing with this talking with different people on various days and it was supposed to be a nice birthday suprise. I would have ordered from them again if they had just admitted their mistake and refunded the money. Never been treated like this by a company.

11/01/11

Name : Richard

Email : qfab66a@aol.com

Order Number : 4870

My Complaint : Boy, I sure wish I had read this before I ordered the flowers.  Many unhappy customers!  The flowers I sent arrived and the recipient was happy to get them, but they were nothing like the arrangement I ordered.  Very disappointing!  

10/25/11

Name : Ann Hughes
Email : nwmo132@gmail.com
Order Number : 01141038
My Complaint : I ordered an arrangement for a total cost of $82.07 and when it was delivered it was not even close to what I ordered.  I called the florist shop who sent the flowers and discussed it with her and she called Wesley Berry and told them that she was not charging for the incorrect order and asked them to credit me the cost for the order.  I contacted Weley Berry and they refuse to give me a credit even though the Florist shope they subcontracted to told them they would not be charging for this order due to it being wrong.  How does a company who has their subcontractor tell them that they will not be charging the client for an prder that was place, refuse to give the customer their money back?  Surely not a legitimate one....

10/25/11

Order Number : 1143745

My Complaint : customer # 749168.  100% UNsatisfied with your service and I ordered light pink roses for my daughter who just delivered her 1st child...a daughter!  You sent red roses.  Then junked THEM UP BY ADDING RANDOM FLOWERS IN THE VASE. Not at all what I ordered.  Customer service was rude and UNHELPFUL!  Refused to put supervisor on the phone OR give me their name!!  REFUSED!  Offered me a $30 store credit like that helps after my bill was $96.  I will never use this service again so why would a credit seem like a good idea to you????  Terrible service with delivery!!

10/12/11

Name : Micki Daharsh
Email : micneil65@yahoo.com
Order Number : 83750
My Complaint : I ordered a flower bouquet for my sister who was ill in Missouri  (I'm in Alaska)  Order # 83790 for same day delivery.  The next day I noticed the money had not been taken out of my account and no flowers had been delivered to my sister. I called to find out the status of my order and they said someone would call me back or email.  No one did. I called again...again someone was suppose to call me back...no one did.  Third time I called and cancelled the order.

I also told them I was not at all happy that they were advertising a $20 off discount...but failed to notify - until after submitting the credit card info  - that there was a $19.50 handling and delivery charge added effectively negating the discount.

Later that day I ordered from Country Mart in Missouri.  Those flowers were delivered the next morning.  But when I checked my bank account - I had charges deducted for both orders.  The Wesley Barry people had NOT cancelled the order as requested.

Had to file fraud charges with my bank and they confiscated my debit card and ordered a new one for me.  My bank also refunded money to my account since the charge was disputed.  They are taking it from there.

10/07/11

Name : Heather
Email : heather.milliken@cox.net
Order Number : 1129861
My Complaint : I placed a order online Wednesday After I had entered my billing information is when a additional charge of delivery appeared of around $15 I was not happy with the additional fee and immediately calle and cancelled my order. I was assured on the phone I would get a refund credit back to my account within 3-5 business days. Long story short flowers where delivered and you refuse to give me a refund. I was told the flowers where on the delivery truck on their way when I had cancelled the order. Even though I had selected Thursday as the delivery date (I placed the order Wednesday afternoon). I went Thursday and bought flowers to deliver myself and the recipient had not recieved any other flowers as of Thursday at 10:00 am. Later I found out they were delivered on Thursday and then called Wesley Berry about my refund I was promised and they said they could not give a refund as they had promised but offered "store credit" - looks like I will be taking you to small claims court and will never do business with you again.

10/05/11

Name : jocelyn dellinger

Email : jocelyndellinger@gmail.com

Order Number : 01125558

My Complaint : Ordered Flowers for same day delivery for my Aunts birthday. 6DAYS later the flowers still haven't arrived. I've called 6 DAYS in a row now and they apologize, offer 30.00 off next order and I said I want to cancel the ORDER and want a refund. They say someone will have to call me back because their just the 24hr support system.No one has called me back. Worthless "support system"

10/02/11

Name : Brian Tammany

Email : tammanyaz@cox.net

Order Number : 01125843

My Complaint : This company is terrible. I am so upset that they did not take care of my order after charging me $67.

There lack of concern caused me embarrassment with my family. We live in Arizona and were sending flowers to Illinois for the birth of our grandchild.

Do not use this company!

10/02/11

Name : Brian Tammany

Email : tammanyaz@cox.net

Order Number : 01125843

My Complaint : Do not order from Wesley Berry Flowers or Flower Delivery Express. They did not send the flowers and then gave me the run-around on the phone. I would have not even known they did not take of the order if I didn't call to check on it.

Disgraceful! Do not use this company!

10/01/11

Name : Livid and Pissed

Email : thiscompanysucks@yahoo.com

Order Number : 58603

My Complaint : I ordered flowers for my wife as an anniversary gift. A confirmation number was provided. The flowers were not delivered. I was out of town, so I did not know for a few days. When I called to complain, they offered a $30 discount on the NEXT order. After explaining I would never use this company again, the customer service expert hung up on me. After numerous calls back and two weeks later, a promise of a refund was made. I am still waiting. Before you use this joke of a company, send a photograph of flowers instead- at least it will arrive. I should have done some homework on the company.

09/28/11

Name : Brenda Molinet
Email : brenda.molinet@yahoo.com
Order Number : 01122334
My Complaint : I am sooo upset.  I placed an order online, received confirmation of my order last night, received a second confirmation this morning that it would be delivered, received a 3rd confirmation at 2:30pm today telling me it was delivered, only to call my daughter and find out that nothing was delivered to her at all for her Birthday.  When I called the 800 #, the only thing I get, is that it was sent by mistake, sometimes the system does that, no explanation of why it was not delivered and we can upgrade and send out tomorrow.  Well HELL tomorrow is not her Birthday, today is and I should know, I still have the scare 24 years later to show for it......Will be making a complaint with the BBB

09/25/11

Name : K P Webster

Email : charli1@ctc.net

Order Number : 01119949

My Complaint : Order placed today, with guaranteed delivery TODAY!!! Absolutely no flowes have been delivered, and the answering service says there's nothing they can do, yet my credit card has been charged around $90! I am furious...FTD and Teleflora should be ashamed to be associated with this fraudulent company!!! Hopefully we'll at least get our credit card charge reimbursed, as it looks like the only flowers are the ones pictured on the website! Only wish I'd read these posts before I trusted FTD and Teleflora branding on Wesley Berry's website!

Do NOT use this company!!!!!@

09/23/11

Name : CAROLINE HERREN

Email : caroline.rick@yahoo.com

Order Number : go figure, not on print out

My Complaint : YOU ARE ALL PIECES OF SHIT, FROM WESLEY BERRY ON DOWN TO THE MAIL CLERK WHO WORKS AT YOUR LOCATIONS.... YOU HAVE SCREWED AND EMBARRESSED ME TWICE NOW AND EVEN WITH A 20.00 CREDIT I WOULD NOT HAVE ORDERED THIS DISGUSTING 10.00 ARANGEMENT FOR MY DAUGHTER WHO JUST LOST HER BABY AND ALMOST HER OWN LIFE... MAY YOU ALL ANSWER TO GOD ESPICIALLY YOU, YOU SORRY POS WESLEY BERRY.. I WOULD NOT HAVE EVEN ORDERED FROM YOU A SECOND TIME, BUT YOU HIDE YOUR NAME UNTIL THE CREDIT CARD HAS BEEN CHARGED.HOW DO YOU SLEEP AT NIGHT? AND MAY GOD HIMSELF REPAY YOU FOR WHAT YOU ARE DOING, IN PEOPLES TIME OF GREATEST DISTRESS. 

09/23/11

Name : CAROLINE HERREN

Email : caroline.rick@yahoocom

Order Number : 01117777

My Complaint : YOU HAVE SCREWED ME TWICE NOW AND THANK YOU FOR THE CHEAPEST, SHODDY, DISGUSTING FLOWER ARRANGEMENTS YOU HAVE DELIVERED TWICE ON MY BEHALF. I DIDN'T EVEN KNOW IT WAS YOU, BECAUSE YOUR NAME IS SOOOO BAD THAT YOU HIDE IT UNTIL YOU GET THE MONEY. SHAME ON YOU AND I HOPE YOU GET IT ALL BACK 10 FOLD AND I WISH THE SAME ON YOUR FAMILY AS YOU HAVE PUT ON MINE, YOU ARE DAMNED TO HELL FOR THE CRAP YOU DO, YOU MAKE ME AND APPARENTLY THOUSANDS OF OTHER CONSUMERS SICK.....

09/21/11

Name : Elizabeth Stevens
Email : ann.stevens@comcast.net
Order Number : 61442
My Complaint : I ordered flowers to be delivered to my daughter after surgery. they were to be delivered on Monday. On Tuesday evening my husband called to check on order and was told he would receive a call.  Nothing.  On Wednesday I called and was told I had reached an answering service for the company and they could do nothing but let the company know of my complaint. In the middle of the work day you have an answering service, are you kissin me. Nothing, no response.  I e-mailed twice to the company's customer relations department, a joke at best.  this evening I received a note stating, very sorry, order is being cancelled.  Nothing personal at all.  I would never work with this company again.  If they cannot even have a tracking system for their deliveries I will use a more reputable company in the future.  Now let's pray I receive my refund.  I don't think it will be that easy considering the run around we have been getting. How they can stay in business amazes me!

09/14/11

Name : Heather Maxwell
Email : blessedbyhim.10@gmail.com
Order Number : ???
My Complaint : My fiance ordered close to 90.00 worth of flowers for myself and the ladies in his office, he paid the extra 10$fee to have them delivered by n3:00 when I was comeing to pick him up! they never showed up, so we called and were treated verry badly, we canceled the order and were eventually told the $would be put back on the credit card the next day well it wasnt its been 5 days we called the bank and they said the transaction went thru, now we have to dispute the transaction with our bank and are still out the money and NO FLOWERS!!!I understand how the $can get tied up and its unfortunate but whats even worse was the customer service that we experienced or the "lack of" our special occasion was ruined! Thanks Wesley Berry! we will not be recommending you to our friends and family, nor will you get our business when we get married.

09/12/11

Name : Angel Gonzalez

Email : gopyramid@yahoo.com

Order Number : 01107260.

My Complaint : Ordered flowers on Saturday sep 10, 2011. They were supposed to be delivered Sunday. They never arrived. Waited to call until Monday afternoon to allow more time for delivery. Called the 800 number around 3:40pm only to be told, "the order was deleted" when I asked what that meant, the guy on the phone said "there will no no flowers delivered", to which I asked, how did this happened and why wasn't I told the flowers wouldn't be delivered. Then he just hung up. I called back and a lady answered, I told her about my experience adn requested a supervisor, she took my name and number down, 6 hours later, no answer, no flowers. Why bother, why care?

09/6/11

Name : Margaret MacDonald

Email : timmarg@telus.net

Order Number : 01101877

My Complaint : was very dissappointed when i called my mom to see if the arrangement was there and she said no came there...........I  phoned this morning andf the lady said it would be sent this afternoon......This is mine first time ordering from you guys and it will definately will be my last ......I phone several days to arrange this arrangement....i cant believe this .............very dissappointed ......will take my business else where next time.............

08/24/11

Name : ADA
Email : aachire@comcast.net
Order Number :
My Complaint : MMy Complaint : Flowers were ordered; advertised as same day delivery, but apparently because of a glitch, it was ordered for a week later.

I will not order from this firm again,
MY EXPERIENCE WITH THIS COMPANY IS HORRIBLE, BE AWARE

08/08/11

Name : Jacqueline Milch

Email : jmilch@tampabay.rr.com

Order Number : FDX-2005

My Complaint : Flowers were ordered; advertised as same day delivery, but apparently because of a glitch, it was ordered for a week later.

I will not order from this firm again, and have reason to deliver flowers often in several states.

What a scam!

07/26/11

Name : bud radcliffe

Email : budradcliffe@gmail.com

Order Number : 14435

My Complaint : This had to be the absolute worse experience I have ever encountered buying flowers online.  Here is what happened to me:

BEFORE I ordered flowers I called Wesley because I knew that my daughter would not be at home in the morning to receive the flowers.  The girl told me "Just put in the comments: Deliver after 1:00 PM" (boy was I the fool).  3:00 of the  delivery day I called and daughter still had no flowers.  So I called Wesley to see when they would be delivered.  I told the guy that answered that she would not be there after 5:00 pm to receive them.  Put me on hold.. then comes back and says "The order says to deliver after 1:00 PM so they can be delivered abytime today".  I told him that birthDAY flowers should be delivered in the DAY not the NIGHT...  Put me on hold again.. then came back and said "I will handle it..".   I re-iterated that she would not be home after 5:00PM.. "No problem, sir"..  wrong!

5:30 comes..  still no call from daughter saying "Thanks for flowers dad"  so I called Wesley again.  This time a girl answers.  She initially had trouble even locating order.  Then she tells me that "The flowers went out at 3:45.. they should be there"...  I told her I agree they should be there.. but they are not... I asked her to call the delivery guy and get mne an ETA...  on hold five minutes... She same back on.."We do funeral deliveries first,  then businesses, and then we do residential deliveries".. Huh?  where does it say THAT on the site?  Why did the guy tell me he would handle it.  She then very rudely said "The driver said he has many deliveries and can not tell where your delivery is..."

Most frustrating part is that they blamed it on me adding "Deliver after 1:00 PM".. which THEY TOLD ME TO INSERT!!!!!

Nothing was their fault...   Then they blamed the address as being wrong...  if they had a GPS they could have seen the typo easily.. 

They finally delivered.. no left the flowers at the door in an apartment complex.... at 6:05 pm...  

I had to let my daughter know to leave a note because I was sending flowers..  no surprise now...   

The only flowers I would recommend would be for my funeral,  when I don't care if they are late...

STAY AWAY FROM WESLEY!

07/21/11

Name : Kathryn
Email : kathrynvago@hotmail.com
Order Number : 8364
My Complaint : I ordered flowers for my mother's birthday from out of state, looking for a florist close to her. I checked this and another site, both shopping cart systems looked identical. I mistakenly from this site on 7/14/11, instead of from the intended site. When I realized the mistake (not to mention my bill was over $10 more than stated prior to sale confirmation and estimated shipping) I called immediately to request the transaction be VOIDED...it hadn't even shown up on their side yet. I was asked by Dave to call back in 15 minutes to give it time to show up in their system. I did, and again requested a refund of the sale ($58.28), and was instead offered an IN STORE CREDIT of $30...not even the cost of the bouquet...what???? Why would anyone accept a partial refund for a service they've cancelled, for a store that is out of their state??? Stupid. At this point I knew something was fishy. When I got irate and said that was ridiculous and unacceptable, I'd already ordered from the site I'd intended to and didn't want a credit for an out of state store, and demanded a full refund, Dave the "customer service" rep, said "I have to talk to a manager." You're cancelling a service BEFORE receiving the service...getting a full refund is the only acceptable business practice. I was placed on hold for nearly ten minutes, hung up from the 800-number and called the Michigan Corporate Office...surpise - same location, Dave answers and says "I was just getting back to you."Long story short, he said he had to request the refund from the manager, and that it's a "paper refund form process" and that it was approved. Said it would take 3-5 business days to show up in my account.

I asked him to email me a confirmation that the refund is being given, and his response was "you'll get an email when it processes." How hard is it to send an email? More questionable behavior. It's been 5 business days now and not a hint of a refund appearing to be processed in my account. The day after this experience I went to my bank and filed a dispute with Visa for a refund of the transaction amount because I don't trust they will honor their word. Judging from the complaints I've since found here and elsewhere, my instinct is appropriate. Thought I was ordering from a local business.

07/16/11

Name : jason

Email : jcmvw1(at)earthlink.net

Order Number : 

My Complaint : Total absolute scam. Ordered flowers for my girlfriend and they never showed up. So I called customer service to only get disconnected. I hope the bank will give me my money back.. 

07/14/11

Name : christi
Email : christi_229@yahoo.com
Order Number :
My Complaint : I work for a florist in Tifton Ga. We recieved several orders from Wesley Berry Flowers via Teleflora and FTD..... After delivery is made this company will cancel the order after the fact. Not wanting to pay for the arragement they charged THEIR customer for. Wesley Berry Flowers is not a FLORIST only an online business that uses other wire services to local florist. I advice anyone reading this to avoid this company completely!!!

07/06/11

Name : Jenny
Email :
Order Number :
My Complaint : I'm so glad I found this site.  I was just about to order flowers for my Uncle's funeral but now...no way.  I can't help but wonder how these people stay in business.  They should be run out of town!

06/14/11

Name : Diana Powell
Email : diviana@att.net
Order Number : Cannot find it right now, wanted to warn others, June13, 11
My Complaint : This must be a scam. I ordered a large funeral bouquet paid over $100 for it, for sister's funeral,and even tho it was the afternoon before they assured me they could deliver it in time.  They called me about an hour later,about 5:30pm and said they thought they could but wanted the home address.  There was no point in that as no one would be there.  It was outside at the Natl. Cemetery in Houston, TX.
It never was delivered, and now I cannot get their phone number.  They were sly enough to take all of them off today. Now I am in process of having my bank handle the rip off.

06/09/11

Name : Diane Shideler

Email : drshideler@gmail.com

Order Number : 82100

My Complaint : I wish I had seen the complaints before I placed the order. The flowers looked nothing like the picture on the web page. It was very disappointing. I will not order from them again.

06/08/11

Name: Missy

Email Address: 

From: Maryland

Name of Delivering Florist: : Wesley Berry Maryland

My complaint : I am from out of state and wanted to place an order for a friends family funeral.  When I called to place order, the lady could not find the funeral home where the flowers were to be delivered. She wanted to take my order anyway (without the correct information)and said she would send out order to another florist, but would not tell me which one.  It was very important to me that the flowers were delivered to the proper location and I wanted to follow up to be sure they were delivered.  The rep was not friendly, not helpful and I told her that I would get my flowers from another florist.  I WILL NOT CONTACT THEM AGAIN AND WILL NOT RECCOMMEND THEM!!

05/25/11

Name: Sara Gauntt

Email Address : saragauntt@sbcglobal.net

from : Bryant, AR

Name of Delivering Florist: : 

text area : I ordered birthday cake arrangement for my daughter's birthday to be delivered to her place of business ON HER BIRTHDAY which was today 5/25 by noon.  I was promised that without a doubt that would be NO PROBLEM.  She has not received her flowers and when I called I was told, Oh, so sorry.....we'll call you back.  

I am so disappointed....you know, you can't go back .... a missed day is a missed day.  It may not be important to you but you'll never know how important it is to me!!

05/20/11

Name: assaf
Email Address (optional) : aceshigh@walla.co.il
From: israel
Name of Delivering Florist: :
I ordered a bouquet for my aunt birthday,
delivery date was supposed to be same day.

Three days have passed but she still didn't get the flowers.

No one tried to contact her.

Be warned, never do business with this company.
:(

05/16/11

Name: Ashley Julian
Email Address: ashjulian@yahoo.com
From: Central Washington
Name of Delivering Florist: :
text area : I ordered 2 bouquets to be delivered to 2 different recipients for Mother's Day. Neither bouquet was delivered on the day it was supposed to be delivered. I called and cancelled the order.  Then magically one bouquet WAS delivered but it was not what I ordered and it was just left on the front porch. The people who answer the phone for the 1-800# sound nice but are completely useless as they cannot do ANYTHING and have no authorization to do anything.  I was promised phone calls that never came. I was told my money would be refunded and it still has not even though it's been 7 business days.  Then I get an email today saying that the other bouquet was delivered even though I canceled it over a week ago.  That was a lie.  Nothing was delivered.  This is the WORST customer service I have EVER received.  I am seriously considering forming a website - i hatewesleyberryflowers.com. 

05/14/11

Name: Sean milligan
Email Address: Milligansp@yahoo
From: Boston
Name of Delivering Florist: :
Hi, 
I'm super disappointed. A friend was ill. I ordered he a relatively expensive (to me) bouquet. They did not leave the card with personal message, nor did they actually leave the flowers with someone... Just at the foot of the steps. It's fine to leave them if no one's home... But at least walk them to the doorstep. With what happened here I look like I just threw some crappy supermarket flowers on the stoop like a paperboy from his bike. Not cool!

05/10/11

Name: sally may
Email Address : gghippo@yahoo.com
Drom :
Name of Delivering Florist: :
Never received flowers.  Get the run around everytime you call.  Terrible service, horrible company.  They are a scam job!!!!

05/09/11

Name (can be just your first name) : Juliet
Email Address (optional) : julzgraphics@sbcglobal.net
Where are you from? : Quincy, CA
Name of Delivering Florist: : Wesley Berry Flowers
text area : Mom never got flowers! Not only did she not get her flowers. They charged my credit card twice two different prices. I can't get through to the company either. As they were supposed to call back in a few hours. No calls!

05/09/11

Name (can be just your first name) : Cindy Schmid
Email Address (optional) :
Where are you from? : Stevenson, WA
Name of Delivering Florist: : Wesley Berry Flowers
text area : Ordered flowers on 5/5 to be delivered on 5/7 for Mother's Day, it is now 5/9, I have left four messages with the "24 hour support" and no return call back.  Now in the process of disputing charges, do not order from this company!

05/09/11

Name (can be just your first name) : dave
Email Address (optional) : david8368@aol.com
Where are you from? : Los Angeles
Name of Delivering Florist: :
text area : Received a note on Friday that flowers could be delivered today. Flowers still not delivered as of Monday, the day after Mother's Day. Called customer serviced twice and they promised a return call. No return calls, no e-mail response, and no flowers!!

05/09/11

Name : Shelley Higginbottom
Email : shellih101@att.net
From : Missouri
Name of Delivering Florist: : Wesley Berry Flowers
text area : I ordered flowers online through and FTD florist Wesley Berry Flowers for a delivery of the next day. No flowers delivered but my credit card was charged. Many phone calls later still no call back and still no flowers. Mothers day came and went no flowers! I have filed a dispute with my credit card company and the BBB. Stay away from these LIARS!!! You will get no customer service department as this is just a call center who cannot even look in the system to see if you order is in process.

05/09/11

Name : Kate Kelava
Email : k8kelava@gmail.com
Name of Delivering Florist : in Byron, GA
My Complaint : Ordered flowers to be delivered on Mother's Day and they were not delivered.  I also never received an email confirmation of my order, but I most certainly received a charge of $82.47 on my credit card. I have been trying all morning to call Just Flowers and sit and sit and sit in the queue, only to be cut off and told to call back later.  Got all the way to #3 in the queue.  I have a feeling I will not be getting a hold of anyone so I began the dispute process with my credit card company. Fingers crossed that this crappy company doesn't get to keep my money.

05/08/11

Name (can be just your first name) : Mary Ellen Flores
Email Address (optional) : emmicus@hotmail.com
Where are you from? : Reno, Nevada
Name of Delivering Florist: : Wesley Berry
text area : Order never received! Called for DAYS leaving messages with no response by florist. SCAM! Filed complaint with BBB, FTD, & my bank to have charges treated as fraudulent. DO NOT DO BUSINESS WITH WESLY BERRY! SCAMERS!!!

05/08/11

Name (can be just your first name) : Roger French
Email Address (optional) : rgerfhome@msn.com
Where are you from? : Houston Tex
Name of Delivering Florist: : Wesly Day Florist
text area : Wesly Day Florist did nothing but take my money! Did not deliver the flowers. This is nothing more than a scam ! Stay clear unless you want to lose your money and get nothing. They were nice on the phone and said they were a local company with a store in Houston but beware they dont. I am in the process of working with the credit card company to file dispute. Dosent replace mothersday Flowers that did'nt arrive !  Run from anyshop that has Wesly day associated with it.

05/08/11

Name (can be just your first name) : Shelia Wigginton
Email Address (optional) : sheliawigginton@yahoo.com
Where are you from? : Houston area
Name of Delivering Florist: : Wesley Berry
text area : The flowers my Mother recieved was NOTHING like what I ordered!!! I ordered (10-s4 For all your worth) she got a bunch of flowers that looked like they where just stuck in a vase. A bunch of carnations on one side 2- sun flowers stuck on one side a 2 lillies in the back. They were FAR from being arranged!!!!!! I was suppost to get the daiseys and roses or just daiseys!! NOT ABUNCH OF LEFT OVER FLOWERS!!!! I ordered aweek ahead to make sure she got something nice!! this looked my 3 year old grandson picked these and put them in a vase!! I'm SORRY but I am really really disappointed!!!!

05/08/11

Name (can be just your first name) : Heidi
Email Address (optional) : mechanicalminc@hotmail.com
Where are you from? :
Name of Delivering Florist: :
text area : The absolute worst bouquet I have ever seen.  The flowers came dead and broken.  It was not worth $7.00 let alone the $70 they charge.  Do not ever order from them.  You will not be happy.  They take your money and run run run.

04/27/11

Name : David Hyre

Email : hyredave@hotmail.com

My Complaint : Wesley's showed 0 shipping charges for a $20.00 order, only to add nearly the same amount (doubling the price of the order) on checkout. I sent screenshots to Wesley's showing this and the did nothing.

04/27/11

Name: Katy Pratt

Email Address (optional) : katypratt@gmail.com

from: Fort Lauderdale

Name of Delivering Florist: : 

I ordered a very contemporary boquet of Anthuriums to be delivered for my mother's 80th birthday.  Needless to say, this was for a very special occassion.  As she was visiting San Juan, Puerto Rico for a celebration, I wanted a tropical bouqet delivered to her hotel room.  What they delivered was a spring bouquet in a cheap vase with silver ribbon and butterflies.  Go figure.  The price was $79.00. 

04/27/11

Name: Natalia Hendrix

Email Address: natalia_hendrix@yahoo.com

from : 

Name of Delivering Florist: : 

I have to strongly disagree with you guys, and I don‚t think that this is real complain, I am a regular customer of this company since 2009. I have made over 100 orders online; on the phone you name it and not once had something to complain about the flower arrangements, the timing of delivery or things like that. Each time I order from them I receive exactly what I need for my business, if I was the only one with  this opinion I would never write this here, but my clients never complained about their flower arraignments we got for them, so I take that as a sing of good business.

04/25/11

Name (can be just your first name) : Eddie

Email Address (optional) : lloydepoolejr@ymail.com

Where are you from? : Florida

Name of Delivering Florist: : not the florists fault

text area : I ordered flowers for "same day" delivery.  They never arrived even though I was assured they would be there within a couple hours.  Well when they arrived the next day they looked nothing like the description of what the flowers said.  I called the florist that delivered and was told that she got the call at 4:10 pm (I ordered the day before) and she had no way to deliver that late cause all her deliveries were booked.  (so it was not her fault).  She told me they told her to make it "your choice" and gave her a budget HALF of what I paid for the flowers and that was supposed to include delivery fee of 15.00....so out of 70.00 she got 30.00 to work with and she said she gave me 20.00 worth of flowers and took a 5.00 loss.  So, I can't blame the florist..but I do blame WB..and they allegedly gave me a 30.00 store credit, but I will NEVER use them again for any amount of free money!!!!!

04/23/11

Name: Eddie

Email : lloydepoolejr@ymail.com

From : Florida

Name of Delivering Florist: : not the florists fault

text area : I ordered flowers for "same day" delivery.  They never arrived even though I was assured they would be there within a couple hours.  Well when they arrived the next day they looked nothing like the description of what the flowers said.  I called the florist that delivered and was told that she got the call at 4:10 pm (I ordered the day before) and she had no way to deliver that late cause all her deliveries were booked.  (so it was not her fault).  She told me they told her to make it "your choice" and gave her a budget HALF of what I paid for the flowers and that was supposed to include delivery fee of 15.00....so out of 70.00 she got 30.00 to work with and she said she gave me 20.00 worth of flowers and took a 5.00 loss.  So, I can't blame the florist..but I do blame WB..and they allegedly gave me a 30.00 store credit, but I will NEVER use them again for any amount of free money!!!!!

04/16/11

Name (can be just your first name) : London
Email Address (optional) : Indian2cute@aol.com
Where are you from? : Tx
Name of Delivering Florist: :
text area : Stay away from Wesley Berry Flowers!!! I wish I had read all the reviews before placing my order. I ordered flowers for a very important occasion and they PROMISED me it would be there that day. Two days later, (& lots of my time waisted calling them and being placed on hold for most of the time!!) they are telling me that they are so sorry but "our computer system has seemed to have lost your order". What losers!! (literally, lol!!) I'm in the process of getting a refund- we'll see if they can do that right, without loosing something!! Hope this helps!!

04/15/11

Name (can be just your first name) : Tracy

Email Address (optional) : 

Where are you from? : Eagan, MN

Name of Delivering Florist: : No idea

text area : I ordered flowers for a funeral that were never delivered - so I called to get my 52 dollars back and they gave me the run-around until I finally got a hold of a nice and helpful girl who offered that it could get delivered to a house address instead of the funeral home, or that I could get store credit or I could get a refund.  Of course I chose the refund.  I have no idea if they will refund it, and I am also contacting my credit card company.  DO NOT order from this company.  It's too bad they are the first to come up in a google search.

04/10/11

Name: eric

Email: 

From: pittsburgh, pa

Name of Delivering Florist: : 

text area : Never in all my years have I ordered flowers from such an unprofessional operation. I ordered a spring arrangement for same-day delivery and THANK GOD I called an hour later to follow up on my order. At that point they informed me that they would NOT be delivering same-day due to "computer problems". Had I not called I never wouldve known they would be a day late. Within 24 hours of delivery the roses I ordered had completely fallen APART! WHAT??? I paid $65.00 for a mid-sized arrangement that didn't even last a whole day upon delivery. Never again, Wesley Berry...NEVER again.

04/09/11

Name (can be just your first name) : nicole

Email Address (optional) : freefallnikki@yahoo.com

Where are you from? : pa

Name of Delivering Florist: : do not know

text area : I ordered flowers for my dying Grandmother and this company has screwed up her order twice! she has not recieved anything as of yet the even resimbles what I ordered!!!!!!!!!!!! not to mention the first order was 4 days late, half dead and looked like someone drop-kicked them! the second order they sent wasnt even close to a $65 arrangement nor was it up to professional standards! DO NOT ORDER FROM WESLEY BERRY FLOWERS! I suggest you order from a professional company that doesnt have such terrible reviews! This company attempted to rectify the situation with CRAPPY FLOWERS???????? NICE JOB WESLEY BERRY! I wish I could post the pictures on here. You would be pissed as well!

04/07/11

Name : nicole

Email : freefallnikki@yahoo.com

Name of the Delivering Florist : wesley berry flowers

My Complaint : I ordered a gigantic arrangment for my dieing grandmother 4 days ago. she still has not received them! DO NOT ORDER FROM WESLEY BERRY FLOWERS. I order flowers regularly for my mom and always get them from 800flowers. I should have used them this time but I really liked the arrangment I saw online but can see now it wasnt worth ordering from them! they will probably be dead by the time she receives them!

04/02/11

Name (can be just your first name) : Humphrey LeChat

Email Address (optional) : mxyplyzyk21@gmail.com

Where are you from? : Atlanta

Name of Delivering Florist: : Wesley Berry Flowers

text area : Email confirmation for three different orders were not only not delivered, I was told my order was fraudulent!

I've submitted a BBB complaint since they are listed with an A rating.

A for Abominable... 

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03/28/11

Name: PRitter

Email Address: arrivingangels@aol.com

From: Colorado

Name of Delivering Florist: : Wesley Berry Flowers

My Complaint : I ordered flowers for my folks 50th anniversay to be delivered on the day of the gathering. The next day, I opened an email that stated they were not delivered!!!! Wesley did not bother to call, but were just going to have the flowers delivered the following day. I called and talked to the manager "Julie" and she could have cared less. She stated that the confirmation email was just a confirmation of the order placed not confirmation that the flowers would be delivered the day requested! Now if I had wanted flowers on the 28th instead of the 27th I would have stated that on the order! I am so upset that those flowers didn't make it for the gathering I cried! "Julie" was not willing to do anymore than either refund my money or have the flowers delivered the following day! She could have cared less. She said she would call my folks and apologize...now why would I want her to call my folks? 

Poor business and I will never use them again. They owe my folks the best flowers they have free of charge for their anniversay! 

I usually use Pro Flowers and have never had a problem with them, but Wesley had a good coupon so I decided to try them! BIG MISTAKE! DON'T USE WESLEY FLOWERS IF YOU WANT YOUR FLOWERS TO ARRIVE WHEN THEY ARE SUPPOSED TO! And 7 days to refund my money! RIP OFF FOR SURE

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01/06/10

Name: August

Email Address: avukosovich@ymail.com

From: Albuquerque

Name of Delivering Florist: : Wesley Berry

I saw that they advertised same day delivery so I ordered flowers for my husband at a price of around $50.00.  I called immiediatley after the order was placed and asked the customer service representative to let me know approximately what time the delivery would be made.  He explained that he didn't know and that he would call the local florist where I live and ask them to call me.  I called a few hours later when it was getting late and the flowers didn't arrive.  The woman on their phone said that the florist was now closed and she didn't know what happened.  

So my husband's birthday came and went and no flowers.  They said I would recieve my money back, we'll see. Do not use them, they are a complete scam.

12/30/10

Name (can be just your first name) : Chris Maxham

Email Address (optional) : vidicus123@yahoo.com

Where are you from? : Maine

Name of Delivering Florist: : To be delivered in Vermont

text area : I ordered flowers for relatives for Christmas.  They did not make it on time.  I called them and they apologised and said they would get there immediately.  They never delivered the flowers.  It turns out they internally cancelled the order and not only never informed me, they told me otherwise.  When i spoke with them they said they could not figure out how to get the flowers to the location requested.  My relatives are easy to find and easy to locate on map quest.  They just quite.  The complaint process was idiotic, long and complicated.  The guy on the phone, who was polite, said that it is designed to make it difficult.  Selling flowers for delivery elsewhere is like selling bottled Oxygen, we pay for service.  Everyone has flowers to sell.  Don't use this people.  They are incompetent and they lie.

12/21/10

Name: Amy

Email Address: asanders1128@yahoo.com

From: nc

Name of Delivering Florist: : Bremerton, wa

I went with them because of the so called "same day delivery". Today is day 3 and no delivery yet. I called yesterday and was told that someone would call me first thing this morning. No call, so I called them. Spoke to a very rude and un-helpful woman, who is going to supposedly get back to me after her delivery driver comes in. Don't use this service unless you want to have your day ruined! I'll make an update post once I find out if it ever gets delivered.

12/17/10

Name: Chase

Email Address: chasenfires@embarqmail.com

From: FL

Name of Delivering Florist: : Chase

This company is a joke! Dont waster your time or money dealing with them. My first order was for my wife. I ordered $80 plus of roses. They arrived with most broke and dead looking. I took pictures and sent them to them so they could see. They agreed that they looked like crap and resent some. I was ok with that until they arrived and looked the same. Pure crap.I once again took pictures and they agreed once again they were horrible looking so they gave me a credit for half of what I paid ($44). I just tried to use the credit and found out that it cant be used with the price you see on their website because all the flowers are on sale and a credit can be used on any item with a discount already. To use it I will have to pay a extra $20-$30 dollars plus shipping. What a joke!  Why do that and get more crappy looking flowers. I'm telling you, dont waste your time and money. I should have stuck with Proflowers like the past

12/10/10

Name : Lindsey

Email Address : 

from: Oak Island, North Carolina

Name of Delivering Florist: : 

text area : Yesterday was my soon to be mother-in-law's birthday. I thought it would be a great present to have flowers delivered to her. The arrangement she received looked nothing like the picture on the website. It was tiny and COMPLETELY over-priced for what she received. I am not satisfied AT ALL and will never order from them again. 

12/08/10

Name : Bob

Email Address (optional) : waterfield55@yahoo.com

From: Michigan

Name of Delivering Florist: : ?

Ordered an arrangement for our daughters first baby.

Was promised delivery that day. After 5:00PM still no flowers.  Called and was told would be first thing following morning.  They did offer a $30 "STORE CREDIT" for the late delivery. Finally after 1:00 the next day flowers arrived and were not close to what we ordered.  Should have been baby pink roses not red and white ones.  The mylar balloon was missing.  Called back to complain, manager stated she would have to check with corporate office and would call back.  Never did get a call back.  Just an Email saying sorry but it is our policy!!  I intend to call them back today and demand a full refund.  What an expensive rip off.  Will never use then AGAIN!

12/04/10

Name: Mihai

Email Address: mgc603@yahoo.com

From: Westport CT

Name of Delivering Florist: : 

They substituted my order without letting me know with flowers that my wife is allergic to.  Very rude customer service.  Stay away from them, they do not deliver what you buy.

11/25/10

Name: Chris Burdick

Email Address : 

From: Portland, OR

Name of Delivering Florist: : 

I ordered a colorful bouquet to be delivered on my Mom's birthday.  The bouquet that arrived was a fall arrangement that used a PUMPKIN as a container.  This was obviously the wrong order.  I spoke to FOUR Wesley Berry representatives yesterday and the first three told me that they would call the local florist, and let me know once they could arrange to change out the bouquet later in the day. I NEVER received a call back.   I spoke to the fourth representative 1/2 hour before they closed and was given the same routine.  I asked for a refund since Thanksgiving was the next day and the soonest they could exchange was Friday.  They said no, that they could only exchange for a pickup and replace.  My Mom lives hours from where the flowers were delivered and was only going to be there that day, so I requested that they replace the flowers at her home address.  They would not do this.  This company is completely inflexible and does not care.  I was forced to deny the charges with my credit card company.

AVOID WESLEY BERRY FLORIST AT ALL COSTS

11/23/10

Name: ashley

Email Address: t16girl@yahoo.com

From : michigan

Name of Delivering Florist: : wesley berry flowers

 they suck, poor customer service and they dont give a fuck about anything or anyone, they rip you off and dont even correct your orders, all they do is take your money and deliver shit for flowers. dont order from them ever.

11/23/10

Name: Adele McConaghy

Email Address (optional) : mcconaghya@comcast.net

From : Delray Beach, Florida

Name of Delivering Florist: : A good florist.net/Stuart, Florida

I ordered a Lily and Rose Tribute Spray (picture on their website) for $187.99.  Was told no

handling fee.  They did charge a handling fee.

That is not my complaint.  I received an email confirmation from them  on November 16. 2001 with incorrect spelling of my first and last name and also the deceased.  I immediately called and emailed them the correct spelling for the spray to be delivered on November 18, 2010

I requested a ribbon with the words (FONDEST REMEMBERRANCES) The corrections were not made and the ribbon was too small to write anything on..  The family did not know the spray was from me.  The size of the spray was suuppose to be approximately 22 w x 36 H.  The spray was 22 w x 28 h.  It certainly did not look like a $215.00 spray  which was my total.  The flowers were not fresh, roses had wire  on them but not to the end.  I emailed them 7 times and called 4 times.

They have not made a good faith effort to resolve the dispute.  Their failure to address or respond to Customer dissatisfaction.  I used them because they advertised being a member of FTD.  

11/19/10

Name: gerald haas

Email Address: ghaas66@yahoo.com

From : maple lake mn

Name of Delivering Florist: : dropped at funeral home

i just want to say that jeremy out of michigan was so polite and helpful he is a credit to your company thanks gerald haas

11/01/10

Name: deb
Email Address : deb1@mikescomputerinfo.com
From : Wi
Name of Delivering Florist: : Wesley Berry
My cousion passed  and I called wesley Berry to deliver Hart and sole flowers.
They were never delivered and I was charged.
Wesley Berry adverties FTD delivery and instead they called my cosion's sister to pick them up 30 miles away while she was making arangements for my cosion who passed away. THEY ARE NOT VERY PROFESHIONAL. Please forgive my spelling.
Im so mad at them.We will see what they do about the refund they said id get, I had to call my bank to remove the charge. Wish me luck

10/29/10

Name : Victoria
Email Address: torinash@oh.rr.com
From: Cleveland, Ohio
Name of Delivering Florist: : Wesley Berry Flowers of Troy MI
text area : Ordered flowers & candy for someone retiring. Nearly an $80 order.  Flowers delivered a day late without candy. Called. Met with an "oh well" attitude, but they were going to send the candy out right away. Arrived after 3:30 when the person was gone. Called again. Got "You didn't tell us before 4pm." Told them, "No. I told you YESTERDAY." Candy was crushed inside box. Called next day, as did recipient. Replacement box arrived . . . after 3:30, and they refused to leave because the other box wasn't there. It was damaged, so it was tossed. Called next day and got,  "Can't replace it without the original box
because we can't get reimbursed for the damaged box without it. You can't just expect FREE candy." EXTREMELY poor customer service.  Spoke to 4 people - only one even seemed concerned about their poor performance and customer service -- or the lost sales that will result. DON'T USE WESLEY BERRY FLOWERS unless you really enjoy poor customer service.

10/21/10

Name: Valerie Lehr
Email Address: lehrs2@embarqmail.com
From: Whispering Pines, NC
Name of Delivering Florist: : Great BLooms -definitely bad news
On 10/18/10, I wrote a complaint after talking with a female employee at Wesley Berry.who said she would get back to me and did not.
A few days later I explained the situation to a man named Dave who promised he would handle it and he did.  The smiley face mug with yellow and white daisy mums were delivered and there were even a few roses.  Just what a very sick 12 year old needed to bring a bright spot to his life.
And they will not use Great Blooms again.  Thank you , Dave.

10/20/10

 Name : Francesca 

10/18/10

Name: Valerie Lehr
Email Address : lehrs2@embarqmail.com
From: Whispering Pines, NC
Name of Delivering Florist: : Great Blooms - greatbloomsandgifs.com
text area : Saw the perfect arrangement for a 12 yr old hospitalized boy:  a smiley face mug filled with white daisy mums and yellow daisy mums told them not to bother with the roses - arriving one day later than promised was a clear glass ugly vase with purplish mums and yellow ones, just stuffed in the vase.  And for this I paid $52.69. I called Great Blooms and the man was annoyed that I called - said "you are not even supposed to know"- Sorry I didn't know about "complaints" sooner.  Will never order anything from Wesley Berry again and will tell everyone I know. 

10/12/10

Name: Lois aaaronsgu
Email Address : aaronsgurl2227@yahoo.com
From: Camp Lejeune NC
Name of Delivering Florist: : ?
Yes ordered flowers same day delivery for my Aunt, they never got there, I was charged DOUBLE! & the whole "oh 24/7 customer service" BS, Ic alled no one answered then finally when ic alled back someone told me they couldn't help me! I DID not authorize a second charge for ANOTHER bouqet they just assumed! & they still have not been delivered!

10/11/10

Name: Betty Amons
Email Address: bamons@northeastnet.net
From: Louisiana
Name of Delivering Florist: : florist in murfreesboro,tn.
I ordered an arrangement for My Granddaughter on the birth of Her First Born Child. My Great Grandson. The flowers cane late and they so horrendous that it was embarrassing . I was so ashamed that she had to receive such a pitiful sight of an arrangement. I paid $130.00 for a Premium Arrangement and I Got a Triple Substandard Mess! Cannot get them to Pick up this atrocious thing and they are not working with me on a refund. I WILL NOT GIVE UP! I am going to write a letter to the letter of the Murfreesboro Tennessee Newspaper. Hope that gets someone attention. They display such beatiful arrangements on their site, but jack you around and send road ditch picked weeds.

09/27/10

Name : Sherri Brooks
Email Address: sherribrooks5387@yahoo.com
From: Tennessee
Name of Delivering Florist: : Fedex delivered

I order two dozen roses to be delivered to my daughter.  Promotion code WBF20.  Buy one dozen and get one free.  They were delivered by Fedex.  When my daughter got them, half were already dead.  The remaining half, the petals fell off when she took them out of the box.  Out of two dozen, she only had six left.  DO NOT BUY FROM WESLEY BERRY.........I will never use them again or recommend them to anyone.

09/23/10

Name : JESSICA ENRIQUEZ
Email Address : JESSICA.ENRIQUEZ@SHARP.COM
From: CALIFORNIA BUT DELIEVERED TO SOMEONE IN TEXAS
Name of Delivering Florist: : UNKOWN
My complaint : WARNING...DO NOT BUY FLOWERS FROM THIS COMPANY!!! I NEVER HAD THIS PROBLEM WITH A FLOWER COMPANY BEFORE AND BECAUS OF THIS SITUATION I WILL NEVER BUY FLOWERS ONLINE AGAIN. I RECENTLY SENT FLOWERS TO A FRIEND THAT LOST HER MOTHER. SHE LET ME KNOW THAT THE FLOWERS SHE RECIEVED WERE OLD AND DYING. ONCE I RECIEVED THE CALL FROM HER ABOUT HER FLOWERS I MADE THE CALL TO Wesley Berry Flowers THE NEXT DAY. I DID NOT RECIEVE A  CALL BACK AND TO MAKE MATTERS WORSE MY FRIEND CALLED TOLET THEM KNOW ABOUT THE FLOWERS AND THEY NEVER RETURNED HER CALL EITHER. WHEN I FINALLY GOT A HOLD OF SOMEONE THEY LET ME KNOW THAT I WOULD NOT BE REFUNDED MY MONEY LET ALONE THEY WERE NOT GOING TO REPLACE THE FLOWERS. HOW CAN A COMPANY BE SO COLD HEARTED AND EXPECT TO KEEP THEIR CUSTOMERS??? I WILL NEVER GET FLOWERS OR RECOMMENED THIS COMPANY. SO ONCE AGAIN THIS IS A WARNING DO NOT BUY FLOWERS FROM THIS COMPANY!!!!

09/13/10

Name: Cynthia D. Hall
Email Address: Breafawne@bellsouth.net
From : Hawaii
Name of Delivering Florist: :
I contacted the 24hrs service for Wesley Berry Flowers around 4am Pacific time and talked with a really nice customer service agent.  I ordered the TFWEB386 PARADISE FOUND W/50TH ANNIVERSARY YELLOW RIBBON in which I had to pay $10.00 extra to have the ribbon with script written on it and I payed extra for upgrade to add more bird of paradise.  I gave specific instructions do not deliver a balloon and call if there is any issues with the bird of paradise and I didn't care what time it was.  The locations to be delivered was on eastern time zone which is 6 hrs in front of me.  I didn't receive a phone call at all.  I was on the phone with my parents and the flowers were delivered.  When I was told what they received I was upset and they were upset because first of all they don't like balloons and I know this that is why I gave specific instructions.  Second of all, the same amount of bird of paradise that is shown in the item on the internet was delivered so I paid extra for not extra bird of paradise and I paid $10.00 for the ribbon and received a balloon.  I called the number on the confirmation page to complain and have it fixed.  I was put on hold for 15 minutes and then I decided to hang up.  Store manager by the name of Tammy called me and I was told that they would have to bring the flowers back to the store if they wanted them fixed.  I paid $14.99 for delivery and the location of that store that delivered was not even 5 miles away.  Second of all my mother is terminally ill and I explained that to Tammy that they could not bring them back.  That wasn't good enough.  By then, I was crying.  It was their 50th Wedding Anniversary, that in itself is very rare and to have them return it, wasn't happening.  Then Tammy told me she could give me a $10.00 refund back for the balloon and I could get a partial store credit.  Why in the world would I want to purchase again from this company when they already screwed up the order and I said that to Tammy.  I stated I would never purchase again from them.  A couple hours later someone called from the store that delivered them and stated they would be coming by to get the flowers.  No one showed up on Friday evening to get the flowers back.  No one showed up on Saturday to get the flowers.  That 100% guarantee is just words written on a web site.

09/09/10

Name: Bobbi Jo Lealman
Email Address: rlealman@att.net
From: Viera, Florida
Name of Delivering Florist: : unknown
My complaint : On September 7th I decided to order a "Wishes" arrangement for my Dad who is in a nursing home in Homestead, Florida.  He is away from all of the family at this time and turned 79 years of age that day.  I decided to order the arrangement and saw that it was $20 off the original price, so I asked if they would add a birthday mylar balloon to the order.  I was told that the order would be delivered that day. 

Several hours went by and I decided to call him, and prior to hanging up I asked if he had received anything for his birthday and he replied no...broke my heart that he is miles from home and visitors and he hadn't received anything.  I called him the following day and still no arrangement.    I am broken hearted that the arrangement hasn't arrived yet it is posted on my charge card and now I read how the arrangements don't compare to the advertisement.  It's people like these that remind me that this is why I don't normally make purchases on-line.  Thank you Wesley Berry for ruining my week.

09/09/10

Name: Roy
Email Address: kimba21797@yahoo.com
From : PA
Name of Delivering Florist: :
Ordered flowers for a funeral and they never delivered them and all they can say is " we are sorry" DO NOT EVER USE THEM

09/09/10

Name: Bobbi Jo Lealman
Email Address: rlealman@att.net
From : Viera, Florida
Name of Delivering Florist: : unknown
text area : On September 7th I decided to order a "Wishes" arrangement for my Dad who is in a nursing home in Homestead, Florida.  He is away from all of the family at this time and turned 79 years of age that day.  I decided to order the arrangement and saw that it was $20 off the original price, so I asked if they would add a birthday mylar balloon to the order.  I was told that the order would be delivered that day. 

Several hours went by and I decided to call him, and prior to hanging up I asked if he had received anything for his birthday and he replied no...broke my heart that he is miles from home and visitors and he hadn't received anything.  I called him the following day and still no arrangement.    I am broken hearted that the arrangement hasn't arrived yet it is posted on my charge card and now I read how the arrangements don't compare to the advertisement.  It's people like these that remind me that this is why I don't normally make purchases on-line.  Thank you Wesley Berry for ruining my week.

09/03/10

Name : J Neaton
Email Address: jone810@comcast.net
From: Minneapolis, MN
Name of Delivering Florist: :
I ordered a beautiful "Blue Horizons" $80 dollar arrangement.  The arrangement had 9 white roses, 3 lg. Asiatic Lilies, and 6 blue irises set off in a dark blue glass vase.  The picture was beautiful.
This is what showed up: 2 orange gladiolas, 5 lilac daisy mums, one blue iris in an inexpensive clear jar like vase and a smashed blue bow.
Now tell me that was worth $80 dollars!  Do the descriptions match? 
Oh, I called 3 days in a row to rectify this and they do not give refunds and not one of my calls was returned.
These flowers for a funeral.

08/29/10

Name: Debbie Cabral for Elsie Martin
Email Address : cbcjose@logic.bm
From : Bermuda
Name of Delivering Florist: : Not sure...
text area : Ordered a Birthday bouquet of flowers for an elderly friends birthday and the floweres were not delivered....We only found out because we called to wish her a happy birthday...Wesley Berry called to say they had tried to reach us to let us know the flowers would be delivered the next day but couldn't get hold of us....(which is not true because we received no email from them or phone call) Honesty and courtesy are the best policies in business.... so please remember that Wesley Berry if you want to keep your customers!  

07/20/10

Name: Emilia Addyson
Email Address: emiliaher@hotmail.com
From : Birmingham
Name of Delivering Florist: : wesley berry flowers
This company saved the day for me. I needed flowers in Quebec with 24 hrs for a funeral of a relative. The person I talked with he Flowers were perfect and on time.

07/20/10

Name: Arden Hermano
Email : arden1226@gmail.com
From : walled Lake, MI
Name of Delivering Florist: : Wesley Berry Flowers Commerce
This florist came through for me! Delivered flowers within 4hrs. in Canada for a funeral for a dear relative and when I saw them they were exactly what she wold have loved. Thanks for your help, your staff was courteous, helpful ans understanding. Thanks

07/13/10

Name: RONNYE DUNN
Email Address: PIGGY61@TURBOUSA.COM
From: DALLAS TEXAS
Name of Delivering Florist: : ATLANTA GA
MY ORDER NEVER GOT DELIVERED TO MY ILL SISTER IN ATLANTA. IT TOOK THE CALL CENTER FIVE DAYS TO FINALLY SAY-THERE WAS A COMMUTER GLITCH(OH SURE THERE WAS)BUT THEY MANAGED TO BILL MY CREDIT CARD ON THE DAY OF THE ORDER. NOW I AM HAVING DIFICULTY GETTING THEM TO REFUND. I HAVE A CLAIM AGAINST THEM WITH THE BBB. I HAD NO IDEA THE WESLEY BERRY FLORIST NUMBER I CALLED IN ATLANTA WAS IN FACT A CALL CENTER, NOT A FLORIST. I CHECKED WITH BBB IN ATLANTA AND AFTER MUCH RESEARCH, THE COMPLAINTS MUST BE FILED IN MICHIGAN WHERE THE HOME OFFICE IS. THE COMPANY HAS ONLY BEEN IN BUSINESS FOR TWO YEARS AND HAS WELL OVER 200 COMLAINTS. I NEED TO CONTACT THE MICHAGAN ATTORORY GENERAL OFFICE TO SEE IF THEY CAN SUE THEM AND CANCEL THE BUSINESS LICENSE. THIS IS A SCAM-THEY DO NOT DELIVER FLOWERS, THEY CHARGE THE CREDIT CARDS AND RACK UP INTEREST AND THEN, SLOWLY A CREDIT IS ISSSUED. GREAT SCAM FROM THE LOOKS OF IT.

07/07/10

Name : Rhonda L. Friedlander
Email Address: oneclaw@communitynet.org
From : omak, Washington
Name of Delivering Florist: : The Sabine Floral
text area : I ordered special flowers for a friends funeral. I live two states away. Somehow got this name on google, so I ordered. Specifically to have 4 orangish roses in the bouquet! I just found out there were "no" roses, and to make matters worse, I was billed twice, once for $95.00 that I haven't budgeted for in  my bank account.  Just called the florists in Montana, and they feel real bad for my situation.

OMG, I wished I would've read all of these complaints before I ordered from this company!

07/06/10

Name: April Parker
Email Address : aprilparkertx@hotmail.com
From: Dallas,TX
Name of Delivering Florist: : Shipped
I called in and placed an order for a flower arrangement for my brothers funeral service. The person who took the order told me that the order would arrive at his funeral service on time the next day and I was happy with that since I couldn't make it, I called all day that day to confirm that the arrangement was delivered and reps told me that it was indeed delivered and not to worry, they told me that the local florist was out on deliveries and that they couldn't take calls, any way THE ARRANGEMENT THAT I PAID FOR DIDN'T MAKE IT TO MY BROTHERS FUNERAL SERVICE AND WESLEY BERRY REPS DON'T THINK I HAVE THE RIGHT TO BE PISSED OFF. SO IF ANYONE IS PLANNING ON USING THEM PLEASE THINK TWICE.

06/10/10

Name : Michael Karr
Email Address : mkarr1318@aol.com
From : Monte Vista Colorado
Name of Delivering Florist: :
text area : I ordered the TeleFlora Rosy Day roses, on sale for $34.99, but got the Delightfully Daisy on sale for $19.99.   This is not a substitution of a "comparable quality and value".   When I called Wesley Berry, they insisted that the substitution was of "comparable quality and value".   If I'd originally ordered the Delightfully Daisy, I'd have saved $15.00.  How is that "comparable value"??

05/29/10

Name (can be just your first name) : Kristina
Email Address (optional) : kesmayka@gmail.com
Where are you from? : CT
Name of Delivering Florist: : Rochester, NY - don't know not drop shipped
text area : I placed an order on Saturday morning (before 10 am) 5/8/10 the order said it would be delivered same day 5/8/10.  During the day I get emails from them saying the order is being processed and all kinds of confirmations.  At 6:37 pm I received this email from them:

Due to the high volume of deliveries for Mother's Day,
we regret to inform you your order number 00807459 for
delivery to JUDY MAYKA will be delayed until Monday, May 10th, or
Tuesday, May 11th.  We will include a letter of apology and an
upgrade to your order.

We are very sorry to have inconvenienced you on this very
important holiday.

Please accept our most sincere apology.

Customer Relations

Wesley Berry Flowers
American Floral Delivery
Flower Delivery Express

To which I wrote this back:
This is not okay!  I want my money refunded as I would have used a different florist had I known this was the case.  The contract between us was for delivery TODAY MAY 8th you are not even trying for TOMORROW May 9th!!!

Refund my money immediately or I will be calling my credit card tomorrow. 

I will also report this to the better business bureau as fraudulent practices. 

To which I got this response back:
I have submitted your order for refund and you will  be emailed once it has been returned to your card.

WESLEY BERRY CUSTOMER SERVICE

two days later the flowers show up (and look awful nothing like the picture -- definetly no upgrade).  Fast forward three weeks I still haven't gotten a refund, have had multiple emails promising the refund, been given refund confirmation numbers etc.  I called in today to Wesley Berry and the girl who I spoke with informed me there was no record of any of this on their files.  They called me to let me know the flowers had been delivered and we were "all set"

ALL SET???? WHAT???  Wait a minute first I never received a phone call, second I cancelled the order so if they decided to deliver them that is not my problem I am still entitled to the refund.  I have called my credit card company and done a chargeback which I didn't want to have to do but feel forced now.  I have also cancelled my credit card associated with this transaction after reading other scary stories.  I am calling the AG on Tuesday as well as the BBB.  

05/21/10

Name: Ken
Email Address (optional) : autochat101@yahoo.com
From : San Antonio, TX
Name of Delivering Florist: : Wesley Berry
Ordered Mother's day flowers from an internet site thinking it was located in the city where my mom lived. It wasn't!I got ambushed by wesley berry (they don't deserve capital letters). Of course the flowers didn't arrive, and some bozo called my mom for delivery the following Tuesday.  She refused, and the guy gave her grief about it. This is by far, THE worst retail experience I've had in my life!   To say that this company is a bad business, is an insult to bad businesses everywhere! By the way, I still haven't been credited the money I spent for the flowers my mother never got on Mother's. Speaking of Mother's, maybe that's what this company shuold change their name to. MOTHER*&%$#@! 

05/12/10

Name: Me
Email Address:
From: California
Name of Delivering Florist: : wesley berry flowers
I am absolutely DISGUSTED by this company. I ordered flowers a week before Mothers Day to be delivered on THE Sunday. I received e-mail confirmation that my order would be "handled with very special care", and a second e-mail confirmation that my order had been processed and was ready for delivery.  It is now the Tuesday after, and I called to get confirmation that they were sent, and was told that they were not only NOT sent, but that they would not be, and that my account had been credited. I checked in with my bank, and not only is there no credit on my account, pending or otherwise, but they didn't even charge my account until last night...AFTER they failed to deliver the flowers.

I was looking for a local florist in my mom's hometown in Northern California, and was fooled by their salesperson into believing this was a local Nor-Cal florist. I am usually much more savvy than this. Do not make my mistake. STAY AWAY from this poor excuse for a florist.

05/11/10

Name : Roxanne Timberlake
Email : crtlake@verizon.net
Order Number : 00796667
Name of Delivering Florist : Wesley Berry Flowers 
My Complaint : I ordered the Teleflora Rainbow Pitcher on line and followed up with Wesley Berry Flowers on the same day with a phone call to make sure my mother would receive THIS SPECIFIC vase - no substitution.  I was told she would get this vase.  The flowers were delivered in a different vase.  Wesley Berry Flowers told me they could replace the order with another but I could not get the vase I specifically ordered nor could they refund me my money.  I will reach out to my credit card company for their assistance in correcting/resolving the situation.

05/10/10

Name: Karen Conte
Email Address : kconte@saftouch.com
From : Atlanta
Name of Delivering Florist: : Wesley Berry Flowers
text area : Purchased floral "arrangement" for my mother for Mothers Day.  Agreed to substitute "arrangement" if the exact arrangement was not available.

I received a notice that they were "upgrading" the order as the exact arrangement was not available.

My mother of 85 received a "box" of flowers with a vase on the side "DO IT YOURSELF" kit.  The orchids were broken as well.

FYI< Wesley Berry using outsourced agents to fulfill their orders.  If you call to place and order to put in a complaint it goes into a call center only.  They have a script and stick by it. 

Recommendation, use a locate florist only and do not use national groups as you just can't be certain what you will get.

05/10/10

Name: L.S
Email Address:
From: Florida
Name of Delivering Florist: : Wesley Berry Florist
text area : On 5/6/10, I placed an order (some roses) for my mom to be delivered at her job for mother's day.  She never received her flowers on that day.  I called Wesley Berry, and the staff was unable to assist me, and had no further information to provide about my order.  They were unable to provide me the status of my order, and kept on repeating that they will send a message to the store.  I asked them for the local phone number for the store, and they were unable to provide that number.  I requested a refund, and told the customer rep. that I would never order through them again, and she said that was fine. This is the worst company I've ever ordered flowers through and will never, ever order through their company again.  The staff at the company has poor customer service, very rude, and is not willing to hear customers about delays about their order.  Very Poor customer service.  Now, I have to fight to get a refund for all of my money back.

Highly upset

05/10/10

Name: Norman
Email Address: nsfulton@hotmail.com
From : denver colorado
Name of Delivering Florist: : Unknow.
text area : I have tried for a day to find out why the flowers order for mother day did not arrive. the ladies on the phone just say someone will call.
To late calling amex and cancelling. Do not use this service.

05/09/10

Name (can be just your first name) : Debra White
Email Address (optional) : debra@nwi.net
Where are you from? : Wenatchee, WA
Name of Delivering Florist: : It's a Mystery
text area : I ordered flowers from Wesley Berry online. They did not come on the date promised. I canceled the order. My account was never credited. Though I have called several times, my account has never been credited.  All the well trained gals that answer the Wesley Berry phones can say is, "it is the local shop and all i can do is give them a message to call you."  LITERALLY that is all Wesley Berry will do. They refuse to give me the name of the mysterious local shop that supposedly charged my account, however, interestingly my account has been charged to "Wesley Berry". i filed fraud claims with the police who feel there is crminal intent becuase Wesley Berry has made no effort to resolve, refund my money, and refuse to give the name of the supposed local shop that charged my account.  PURE AND SIMPLE FRAUD.  There is another way to make money, work for it.

04/30/10

Name: Sunshine Johnson
Email: sunshinej376@yahoo.com
From: Boulder Creek, CA
Name of Delivering Florist: : Myers Flst, Oakland, TN - they are not to blame

My friend died on Sunday. I called WBF and ordered flowers to go to his widow immediately and another arrangement to go to the memorial service on Saturday.
I thought perhaps having something pretty that she would see
whenever she walked into the room might cheer her, just a little, and let her know that our hearts are with her and she is not alone.
The next day I got a message that the order was received and the flowers would ALL be delivered to the funeral on Saturday. I immediately started trying to find out what happened to mess up this order.
I was a florist for many years so I know how this system works,
or rather is supposed to work. when I got the run-around from
WBF for 2 days I started calling florists in the town directly, until I found the one which had gotten the order.
WBF had not relayed my Email address, The widow's address or even the fact that she should have had her flowers on tuesday morning as promised,  the florist was not even given the correct reference numbers to make the arrangements from. In fact, they were given a very loose description"pink flowers in a squatty vase" and "a sort of asian with orchids".  I picked out specific reference numbered arrangements from an on line catalogue!! And they have a place where you choose "Standard, As shown or Deluxe", I chose As shown.
Then to add insult to injury the florist was told to deliver everything to the funeral.
The WBF operator lied to me on the phone, said they were in the shop, then caught in the lie would not give me the info I needed to speak to the florist directly, not even to have them call me.
WBF should be called WTF!   These People are DISHONEST.
Myers flowers, on the other hand, listened to my dilemma  then explained what they received and then they took my order all over again including ref #s and will be delivering the flowers to the home today, Friday, and the others to the chapel tomorrow. they were very apologetic and obviously embarrassed, even though this debacle was not their fault.
It's too late to make this right but at least the real florist knows enough to try.

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04/20/10

Name (can be just your first name) : Ashley
Email Address (optional) : aski84@hotmail.com
Where are you from? : Nebraska
Name of Delivering Florist: :
text area : I ordered flowers for my dying grandmother. Needless to say I should have checked into this company first. I paid for same day delivery, didn't get it and to MY embarassment still didn't after 3 days, Haven't recieved my refund yet( 2 weeks later), rudest Customer Service on the planet, all I got back was an email with no apology for the mistake but a simple "you will get your money back". Nobody will return my calls and this is by far the worst company I've dealt with. Sure, they'll take your money and give you a disount when you ask....BUT.... it isn't worth it. The arrangement that finally showed up was CRAP! RUN AWAY!!!

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Name: wesley
Email: weeze152@yahoo.com
From : north olmsted ohio
Name of Delivering Florist: :

i ordered flowers on valentines day around 2 pm associates at wesley berry assured me flowers would be delivered on time. later that night i talked to my girlfriend and she said they never came. i called the 24 hr line notified them that they never arrived   they asked if i wanted them sent out the next day  i said no they said ok we will refund the money... the next day my gf receives the flowers i called them back explained the situation they said they would have to talk to the other company and call me back   five minutes wesley berry called back i told them i could drop the flowers off no problem being right down the street and they insisted that the flowers didnt need to be returned and i would get refunded  today is the 22nd of feb  no refund so i called initially the sales rep gave me the run around and told me that the flowers had to be returned to get the refund after another associate told me they didnt want them back...i asked to speak to the manager. he got on the phone without greeting me in any way and proceeded to talk alot louder then he shouldve in a yelling manner. i said sir someone should have to refund the money because you guys told me not to bother bringing them back. i started to explain the whole situation in detail when he rudely and abruptly cut me off yelling again and said ''if u dont shutup im gonna hang up on you''... their website assures 100 percent satisfaction and i reminded him of that then he reminded me that customer service ''dont mean crap'' and hung up.  i called right back and coincidentally nobody answered for an hour and when they did i asked for ''chris'' last name and the number to the corporate office...i was put on hold and then told there is no phone number to the corporate office and they werent allowed to give me chris full name and that i could email them which chris would get and erase before the owner could see how horrible chris is doing at running his buisness...    beware they are scam artists and charge 4 times more delivery then any other service  my advice is to leave them alone...its pretty embarrassing cause my name is wesley

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02/22/10

Name: Srilekha Kanungo
Email: lkanungo@metlife.com
From: 15728 Summer Ridge DR, Chesterfield,
Name of Delivering Florist: : Rich & T

Don't ever order from Wesley Berry.
We ordered Blooming Garden basket with Yellow rose, Azalea ,Ivy etc. for a grieving family.
What they received were three small plants-two African violets and a Cyclamen in a unlined Basket. The plants were so small that you have tolook in the basket to see the violet.
Wesley subcontracts out to another floral shop and did want to take any responsibility.

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01/21/10

Name: John Phelps
Email: jp
From : SF Bay Area
Name of Delivering Florist: : Wesley Berry

Order was placed Jan 14 by in-laws from Australia for promised birthday delivery next day.  Nothing happened.  Many calls.  Nothing Happened.  More Calls - "They're in a Meeting" ... promised return call from "returns Manager"  Nothing Happened.

Criminals.   Don't Trust.  Don't Buy.

John

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12/12/09

Name: SOPHIE STEVENS
Email: classy2004m@yahoo.com
From: texas
Name of Delivering Florist: : drop off

DON'T ORDER FROM WESLE BERRY FLOWERS !!!! . I HAD ORDER A CHOCOLATE GIFT BASKET WITH MANY CANDYS FOR  MY 83 YEAR OLD GRANDFATHER FOR HIS B-DAY  HE GOT ONE CHEAP BOX OF CANDY  NOT THE ORDER THAT I SEEN ON THE WEBSITE. I HAD CALL MANY TIMES AND WHEN I FINALLY TALKED TO SOMEONE THEY WAS UNFAIR ABOUT GIVEING ME HALF OF MY MONEY BACK. IM STILL WAITING FOR A $10.00 CREDIT ON A $51.00 PURSES.

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11/27/09

Name: Sharon ioannidis
Email: searay1027@comcast.net
From: South NJ
Name of Delivering Florist: : Wesley Berry

Ordered for my daughters 21ST birthday the Party Time Present arrangement with a Mylar Balloon. I did not check the box that they may subsitute this arrangement for something else!so instead of contacting me they went ahead and delivered the worst arrangement I have ever seen by a professional florist. It was a acrylic pitcher with flowers put in it that a small child could have done or I could have done a better!! job myself with no balloon and this arrangement cost $78. My daughter got a call after my complaint call stating that they sent her a upgraded arrangement. YOU GOTTA BE KIDDING. STAY AWAY FROM THIS FLORIST!!!!!!!

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11/22/09

Name: m flynn
From: virginia
Name of Delivering Florist: : Wesley Berry Flowers

I called WB hoping that they could supply peonies for my mom on Mother's Day.  They assured me they could.  I wanted a big bouquet, not "3 stems in a vase."  They assured me that it would be a nice bouquet.  I paid about $90.

My mother received exactly 3 peony blooms, nothing more. Peonies are in season during May, so this is not an out of season flower.

I called on 5/23, 6/16, 6/25, 6/26, 6/29, and 8/14.  I spoke with a variety of people:  Rita, Chris, Dan.  I was assured that I would receive a partial credit.  NOTHING.

They are a rip off and 100% guarantee is a lie.

Flynn

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11/03/09

Name: Charity Appling
Email:
From: Waterford mi
Name of Delivering Florist: : Wesley Berry Florist

My expirence with Wesley Berry Flowers was absolutely an expirence to remember.. What I found out was that they have a phone service who knows absolutely nothing they answers their phone when they are unable my flowers were a day late for my sister birthday thats okay cause she got to enjoy something even after her birthday better late then never. I got my delivery fee refunded and an upgrade on my flowers and when I call their they remember me because I tell them please dont mess up my order and so then they give me a discount everytime I order and an upgrade. So needless to say Thanks to Crystal who I like to talk to who is one of their good Customer Service reps. she will always help you. 

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