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Real-Customer Experiences in their own words:
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09/01/10
Name : marie tata
Email : mercylane@msn.com
Order Number : 96391272
Name of the Delivering Florist : blooms
Flower Complaint : did not deliver as promised to granddaughters birthday ..promised delivery today ..got phone call 3hrs later cant deliver..disappointed birthday girl and takes 5days to refund money ..crooks theives..will never order thru them again..tell all my friends and never to go thru blooms ..nasty customer service too..bad company...thanks for spoiling a special ladys birthdays Blooms..you sux!!!!!!Dont order thru this company if u want to be blessed
Email : mercylane@msn.com
Order Number : 96391272
Name of the Delivering Florist : blooms
Flower Complaint : did not deliver as promised to granddaughters birthday ..promised delivery today ..got phone call 3hrs later cant deliver..disappointed birthday girl and takes 5days to refund money ..crooks theives..will never order thru them again..tell all my friends and never to go thru blooms ..nasty customer service too..bad company...thanks for spoiling a special ladys birthdays Blooms..you sux!!!!!!Dont order thru this company if u want to be blessed
09/01/10
Name : Anonymous
Email : irish1101@yahoo.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : So, I got flowers from an anonymous sender last week. I called FTD to find out who sent them as I was concerned about potential sender. I shared with them I recently had a restraining order taken out on someone and I needed to know if he sent the flowers. I only asked for a name or the area code of the sender's phone number.
Not only did they refuse to tell me who sent the flowers, but then they put me on hold and without telling me, contacted the sender asking if they could release his name to me. So, not only did they protect a harasser, but then they took it a step further and let this harasser know I was attempting to find out information about the sender.
I was told it's their corporate policy to protect the sender's information. I told them their policy is to protect stalkers and harassers and should not be allowed. I didn't ask for any confidential information regarding sender, just the name of the person, which they obviously had.
The next day loss prevention called and confirmed they talked with sender and he refused to release his information. I will never use FTD again, nor will I accept flowers from them.
The local flower shop was very helpful and appalled at this corporate policy.
Email : irish1101@yahoo.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : So, I got flowers from an anonymous sender last week. I called FTD to find out who sent them as I was concerned about potential sender. I shared with them I recently had a restraining order taken out on someone and I needed to know if he sent the flowers. I only asked for a name or the area code of the sender's phone number.
Not only did they refuse to tell me who sent the flowers, but then they put me on hold and without telling me, contacted the sender asking if they could release his name to me. So, not only did they protect a harasser, but then they took it a step further and let this harasser know I was attempting to find out information about the sender.
I was told it's their corporate policy to protect the sender's information. I told them their policy is to protect stalkers and harassers and should not be allowed. I didn't ask for any confidential information regarding sender, just the name of the person, which they obviously had.
The next day loss prevention called and confirmed they talked with sender and he refused to release his information. I will never use FTD again, nor will I accept flowers from them.
The local flower shop was very helpful and appalled at this corporate policy.
08/19/10
Name : BOB MILLER
Email : EFMBOB@GMAIL.COM
Order Number : FRT95683
Name of the Delivering Florist : unknown
Flower Complaint : I do not know anything. I do not know the name of the florist. I sent flowers to a funeral home use FTD and FTD says it will take them 48 hours to find out anything. The lady is now buried and I do not know if the flowers were even sent.
Never again will I use FTD.
Email : EFMBOB@GMAIL.COM
Order Number : FRT95683
Name of the Delivering Florist : unknown
Flower Complaint : I do not know anything. I do not know the name of the florist. I sent flowers to a funeral home use FTD and FTD says it will take them 48 hours to find out anything. The lady is now buried and I do not know if the flowers were even sent.
Never again will I use FTD.
08/18/10
Name : Racheal Jones
Email : r.jones870@gmail.com
Order Number :
Name of the Delivering Florist : Pink Lotus Florist
Flower Complaint : My nephew is deployed to Iraq and was sending me a gift for my birthday. He had made an appointment with a spa in Seattle for me and was having flowers delivered to the spa also. The flowers never arrived. They said that someone tried to deliver around 1:30 in the afternoon and was told that I had already left. I had arrived at the spa at 11:45 AM and did not leave until 3:40 PM. The receptionist at the spa had said that my nephew had called to see if they had arrived and she informed him that they had not. She also informed me that if they did come she would try to have them sent to my home address. This was on Saturday 8/14/2010. On Monday 8/16/2010 I called Pink Lotus myself to inquire about the delivery. The lady I was talking to started of friendly enough. I did not have the order number so I was trying to give her my nephews name. I was spelling his first name, due to it being uncommon, when she raised her voice saying 'I got it, I got it'. She then told me the same story that she told my nephew and was ready to hang up with no solution to this lost delivery or my nephews charges to his debit. I then asked if they could have them delivered to my home address. At this time she put me on hold for 10 minutes. I hung up and called right back. when the second lady immediately put me on hold, for another 6 minutes, when another lady got on the line and asked how she could help. I started to explain the situation and she again put me on hold for another 5 minutes. I again hung up and called back. I politely but sternly told this lady that I would not be put on hold again and that I wanted this matter cleared up. She stated she was on another call and would have to call me back then asked if I wanted to hold while she finished up with the other call. 'No' I said 'you can call me back'. I gave her my number. She called back about ten minutes later and said that she could have the flowers delivered to my home on Tuesday 8/17/2010, so I had someone sit here all day waiting for a delivery that did not show. I have not received a call from them asking if I had received it or not. I urge everyone to avoid this florist. They are scammers trying to take advantage of good people.
Email : r.jones870@gmail.com
Order Number :
Name of the Delivering Florist : Pink Lotus Florist
Flower Complaint : My nephew is deployed to Iraq and was sending me a gift for my birthday. He had made an appointment with a spa in Seattle for me and was having flowers delivered to the spa also. The flowers never arrived. They said that someone tried to deliver around 1:30 in the afternoon and was told that I had already left. I had arrived at the spa at 11:45 AM and did not leave until 3:40 PM. The receptionist at the spa had said that my nephew had called to see if they had arrived and she informed him that they had not. She also informed me that if they did come she would try to have them sent to my home address. This was on Saturday 8/14/2010. On Monday 8/16/2010 I called Pink Lotus myself to inquire about the delivery. The lady I was talking to started of friendly enough. I did not have the order number so I was trying to give her my nephews name. I was spelling his first name, due to it being uncommon, when she raised her voice saying 'I got it, I got it'. She then told me the same story that she told my nephew and was ready to hang up with no solution to this lost delivery or my nephews charges to his debit. I then asked if they could have them delivered to my home address. At this time she put me on hold for 10 minutes. I hung up and called right back. when the second lady immediately put me on hold, for another 6 minutes, when another lady got on the line and asked how she could help. I started to explain the situation and she again put me on hold for another 5 minutes. I again hung up and called back. I politely but sternly told this lady that I would not be put on hold again and that I wanted this matter cleared up. She stated she was on another call and would have to call me back then asked if I wanted to hold while she finished up with the other call. 'No' I said 'you can call me back'. I gave her my number. She called back about ten minutes later and said that she could have the flowers delivered to my home on Tuesday 8/17/2010, so I had someone sit here all day waiting for a delivery that did not show. I have not received a call from them asking if I had received it or not. I urge everyone to avoid this florist. They are scammers trying to take advantage of good people.
08//17/10
Name : Jo Namio
Email : roenickchick@yahoo.com
Order Number :
Name of the Delivering Florist : dropshipped UPS
Flower Complaint : Brought me my flowers from FTD in a box. It is 100 degrees in Phoenix today. I am assuming that these flowers have been in the UPS truck since early this morning. Opened up the box to find a large bouquet of very dead, wilted, toasted flowers.
If they don't know how to deliver flowers in hot weather, they need to find another line of work. I am posting pictures of my dead flowers on Facebook!
Email : roenickchick@yahoo.com
Order Number :
Name of the Delivering Florist : dropshipped UPS
Flower Complaint : Brought me my flowers from FTD in a box. It is 100 degrees in Phoenix today. I am assuming that these flowers have been in the UPS truck since early this morning. Opened up the box to find a large bouquet of very dead, wilted, toasted flowers.
If they don't know how to deliver flowers in hot weather, they need to find another line of work. I am posting pictures of my dead flowers on Facebook!
08/17/10
Name : Karen Rose
Email : krarttowear@yahoo.com
Order Number : Invoice_104494_1.pdf (110KB)
Name of the Delivering Florist : Avas Flowers
Flower Complaint : I beleive I was scammed by these people who told me they were the local florist in Burnsville, NC. They are FTD
I sent this complaint to them.
to:
Doug <contact@avasflowers.com>
Doug and Avas flowers,
You need to know how embarrassed and humiliated I was when I came to the Bakers home and saw the flowers you provided. If I wanted something that simple and unspecial, I would have called gone by SAM's on the way to their home. I personally called the chamber of commerce and spoke to a personal friend to find the most respected florist in Burnsville to insure I was getting the best. You were highly recommended.
In speaking with you Doug, I was assured that you knew what I wanted. When you asked the price I told you, not an issue, this had to be special. When I described the deceased, you recommended Bird of Paradise and other exotic flowers and I confirmed you were right on. We also discussed how talented the recipient was at extremely creative floral design and you assured me this would be a special arrangement and something they would appreciate.
When the family told me they had come home to a UPS dropped box, of cut flowers, not even in the vase I was appalled. When I saw the flowers I cried. Not one bird of paradice. I don't conceder daisys exotic. I truly have seen better arrangements in SAM's.
Karen Rose
--------------------------------------------------------------------------------
From: Doug <contact@avasflowers.com>
To: krarttowear@yahoo.com
Sent: Tue, August 3, 2010 10:27:02 AM
Subject: Invoice - Avas Flowers
Avas Flowers
Delivery By Your Local FTD Florist
FTD Florist Since 1977
877-638-3303
http://www.avasflowers.com
Come in, Call us or visit us on the web!
Thank you for your business. We have built an excellent reputation on beautiful flowers and prompt service. We value you as a customer. It was a pleasure to give your order our personal attention.
Email : krarttowear@yahoo.com
Order Number : Invoice_104494_1.pdf (110KB)
Name of the Delivering Florist : Avas Flowers
Flower Complaint : I beleive I was scammed by these people who told me they were the local florist in Burnsville, NC. They are FTD
I sent this complaint to them.
to:
Doug <contact@avasflowers.com>
Doug and Avas flowers,
You need to know how embarrassed and humiliated I was when I came to the Bakers home and saw the flowers you provided. If I wanted something that simple and unspecial, I would have called gone by SAM's on the way to their home. I personally called the chamber of commerce and spoke to a personal friend to find the most respected florist in Burnsville to insure I was getting the best. You were highly recommended.
In speaking with you Doug, I was assured that you knew what I wanted. When you asked the price I told you, not an issue, this had to be special. When I described the deceased, you recommended Bird of Paradise and other exotic flowers and I confirmed you were right on. We also discussed how talented the recipient was at extremely creative floral design and you assured me this would be a special arrangement and something they would appreciate.
When the family told me they had come home to a UPS dropped box, of cut flowers, not even in the vase I was appalled. When I saw the flowers I cried. Not one bird of paradice. I don't conceder daisys exotic. I truly have seen better arrangements in SAM's.
Karen Rose
--------------------------------------------------------------------------------
From: Doug <contact@avasflowers.com>
To: krarttowear@yahoo.com
Sent: Tue, August 3, 2010 10:27:02 AM
Subject: Invoice - Avas Flowers
Avas Flowers
Delivery By Your Local FTD Florist
FTD Florist Since 1977
877-638-3303
http://www.avasflowers.com
Come in, Call us or visit us on the web!
Thank you for your business. We have built an excellent reputation on beautiful flowers and prompt service. We value you as a customer. It was a pleasure to give your order our personal attention.
Update:
Name : karn rose
Email : krarttowear@yahoo.com
Order Number :
Name of the Delivering Florist : AVAs AVASFlowers.com
Flower Complaint
: I just sent a complaint but I don't think I made it clear that the florist
used FTD to get those flowers to me.
08/16/10
Name : Joanne Voorhees
Email : vbwjoanne@aol.com
Order Number : 433654
Name of the Delivering Florist : Pinklotus
Flower Complaint :
Florist put on hold half hour to fourty minutes when learned was checking on status. Told me total to pay would be $39.99 no add on. Took $24.00 more dollars when ran credit card through. Called to appologise and promise refund.
Refund never took place. I did a google
and learned that this florist uses rational claiming Canadian Co. reason for change in price. If so the price should have gone down, not up. These people are not representing themselves accurately and know they fall through the cracks because no one has successfully stopped them from their disholest trading.
Email : vbwjoanne@aol.com
Order Number : 433654
Name of the Delivering Florist : Pinklotus
Flower Complaint :
Florist put on hold half hour to fourty minutes when learned was checking on status. Told me total to pay would be $39.99 no add on. Took $24.00 more dollars when ran credit card through. Called to appologise and promise refund.
Refund never took place. I did a google
and learned that this florist uses rational claiming Canadian Co. reason for change in price. If so the price should have gone down, not up. These people are not representing themselves accurately and know they fall through the cracks because no one has successfully stopped them from their disholest trading.
08/15/10
Name : spring aponte
Email : springaponte@yahoo.com
Order Number : 458887
Name of the Delivering Florist : pink lotus florist
Flower Complaint : my husband is in iraq my preterm baby gets surgery tomorrow on 8/16/10 he had tried to send me a stunning beauty bouqet he had oreded it at 7 am on 8/15/10 he had called them using skype to make sure it was going to be here the same day he was told yes it never showed it was supposed to be a surprise to ease my mind of our childs surgery and cheer me up when i told him nothing had shown up he told me to call i did they said it would be here on the 16 of august when i said i was not going to be home due to my child surgery i was told it wouldnt be here until wed this bouqet costed 59.99 after all the fees it was over 72 dollers when i was told not until wednesday i asked for it to be cancelled i was then told i was still going to be charged at least 10 she asked why my husband had not called to check on it i told her he was in iraq she then told me i could afford it i am going through so much i have 3 kids plus my very sick infant whom is not doing well i hung up with her and began to cry FTD was on this bouqet i have never felt so disrespected we are paying for a service and flowers are sent for a reason to cheer people up to make them smile well not today if things could get any worse it did it made me cry that pink lotus florist selling FTD could treat people like this when my husband like many others are away through all the rough times defending country
Email : springaponte@yahoo.com
Order Number : 458887
Name of the Delivering Florist : pink lotus florist
Flower Complaint : my husband is in iraq my preterm baby gets surgery tomorrow on 8/16/10 he had tried to send me a stunning beauty bouqet he had oreded it at 7 am on 8/15/10 he had called them using skype to make sure it was going to be here the same day he was told yes it never showed it was supposed to be a surprise to ease my mind of our childs surgery and cheer me up when i told him nothing had shown up he told me to call i did they said it would be here on the 16 of august when i said i was not going to be home due to my child surgery i was told it wouldnt be here until wed this bouqet costed 59.99 after all the fees it was over 72 dollers when i was told not until wednesday i asked for it to be cancelled i was then told i was still going to be charged at least 10 she asked why my husband had not called to check on it i told her he was in iraq she then told me i could afford it i am going through so much i have 3 kids plus my very sick infant whom is not doing well i hung up with her and began to cry FTD was on this bouqet i have never felt so disrespected we are paying for a service and flowers are sent for a reason to cheer people up to make them smile well not today if things could get any worse it did it made me cry that pink lotus florist selling FTD could treat people like this when my husband like many others are away through all the rough times defending country
08/11/10
Name : Shelba Ziesmer
Email : sziesmer@comcast.net
Order Number : FRO453749
Name of the Delivering Florist : drop shipped without my knowledge
Flower Complaint : I order flowers from FTD for a family member that passed away. When I went to the funeral I was very disappointed with what I saw. While the floweres were very fresh and lovely, it literally looked like someone dumped them in a vase. I was not the only one to comment on the fact that they looked very unprofessional. Then they admit that my order was not handled by a local florist as indicated on the website but sent to the funeral home for them to do. That is not what I paid for and not what was represented in their website. As for their apology shove it.
When I sent a message to FTD this is what they said:
Thank you for your recent purchase from FTD.COM for ********. We're sorry that your experience was less than satisfactory. FTD.COM strives to provide you with the very finest service. The arrangement that you ordered was not delivered by a local florist , as stated on the web site. This arrangement came from a vendor meaning it was shipped Fed Ex or UPS. So, I am assuming that someone from the funeral home put the arrangement together . I apologize for the confusion. Let us assure you that your experience is not typical, and that all your future orders will be filled with the special care and attention that they deserve. Thank you for choosing FTD.COM. Sincerely, Sherry
Email : sziesmer@comcast.net
Order Number : FRO453749
Name of the Delivering Florist : drop shipped without my knowledge
Flower Complaint : I order flowers from FTD for a family member that passed away. When I went to the funeral I was very disappointed with what I saw. While the floweres were very fresh and lovely, it literally looked like someone dumped them in a vase. I was not the only one to comment on the fact that they looked very unprofessional. Then they admit that my order was not handled by a local florist as indicated on the website but sent to the funeral home for them to do. That is not what I paid for and not what was represented in their website. As for their apology shove it.
When I sent a message to FTD this is what they said:
Thank you for your recent purchase from FTD.COM for ********. We're sorry that your experience was less than satisfactory. FTD.COM strives to provide you with the very finest service. The arrangement that you ordered was not delivered by a local florist , as stated on the web site. This arrangement came from a vendor meaning it was shipped Fed Ex or UPS. So, I am assuming that someone from the funeral home put the arrangement together . I apologize for the confusion. Let us assure you that your experience is not typical, and that all your future orders will be filled with the special care and attention that they deserve. Thank you for choosing FTD.COM. Sincerely, Sherry
08/03/10
Name : Germaine Flaxman
Email : germainef@aol.com
Order Number : 455711
Name of the Delivering Florist : Pink Lotus
Flower Complaint : I ordered flowers to be delivered in Amherstburg, Ontario, Canada on 8/1/10. They were not delivered. Today I sent an email and I left 2 phone messages. None have been returned, and the recipient still does not have the flowers. I just sent an email canceling the order after reading about 150 complaints against Pink Lotus! They are dishonest cheats!
Email : germainef@aol.com
Order Number : 455711
Name of the Delivering Florist : Pink Lotus
Flower Complaint : I ordered flowers to be delivered in Amherstburg, Ontario, Canada on 8/1/10. They were not delivered. Today I sent an email and I left 2 phone messages. None have been returned, and the recipient still does not have the flowers. I just sent an email canceling the order after reading about 150 complaints against Pink Lotus! They are dishonest cheats!
08/03/10
Name : Goro Ishikawa
Email : goro@wearfirst.com
Order Number : FAC64206
Name of the Delivering Florist :
Flower Complaint : Actually, this is not a complaint.
Yesterday, FTD called me about my complaints (bad quality on the first bouquet my BF received). FTD said they will replace (re-send) with another bouquet (from different florist). I asked FTD if they are sure replacement will be in good condition.
Late afternoon, my BF called me & said the flowers are beautiful. 2 people who visited him were impressed too.
Thank you, FTD.
Email : goro@wearfirst.com
Order Number : FAC64206
Name of the Delivering Florist :
Flower Complaint : Actually, this is not a complaint.
Yesterday, FTD called me about my complaints (bad quality on the first bouquet my BF received). FTD said they will replace (re-send) with another bouquet (from different florist). I asked FTD if they are sure replacement will be in good condition.
Late afternoon, my BF called me & said the flowers are beautiful. 2 people who visited him were impressed too.
Thank you, FTD.
07/29/10
Name : Steve
Email :
Order Number : FRR224397
Name of the Delivering Florist : Unknown in Denver
Flower Complaint : Yesterday morning I ordered the Precious Roses arrangement for a neighbor who lost her husband of over 40 years the day before. For a total of $55 (incl delivery) I expected that she would receive a pretty nice group of flowers. Imagine my surprise when she showed them to me and what I saw were what looked like $10 worth ($15 at best) of flowers cut down and placed in a tiny glass vase. They looked as if someone had picked them from their own garden and handed them to her. They did not even fill the vase that was used. I was PISSED, but did not say anything at the time due to the circumstances this neighbor was going through.
If I had known they would look this poor, I would have just driven to a grocery store, spent $35 for their best flowers and delivered them myself.
It appears to me that FTD and their associated retailers have to have some of the biggest markup prices and profit margins in any industry. I will never purchase anything again from this company. I'm still embarrassed.
Email :
Order Number : FRR224397
Name of the Delivering Florist : Unknown in Denver
Flower Complaint : Yesterday morning I ordered the Precious Roses arrangement for a neighbor who lost her husband of over 40 years the day before. For a total of $55 (incl delivery) I expected that she would receive a pretty nice group of flowers. Imagine my surprise when she showed them to me and what I saw were what looked like $10 worth ($15 at best) of flowers cut down and placed in a tiny glass vase. They looked as if someone had picked them from their own garden and handed them to her. They did not even fill the vase that was used. I was PISSED, but did not say anything at the time due to the circumstances this neighbor was going through.
If I had known they would look this poor, I would have just driven to a grocery store, spent $35 for their best flowers and delivered them myself.
It appears to me that FTD and their associated retailers have to have some of the biggest markup prices and profit margins in any industry. I will never purchase anything again from this company. I'm still embarrassed.
07/29/10
Name : Vittoria Paige
Email : vlpaige@gmail.com
Order Number : FRU101439
Name of the Delivering Florist :
Flower Complaint : My mother never received her birthday flowers! I have contacted FTD 4 times so far and no response. I have demanded my money back and explained the situation...still no response. Soon I will report them to the BBB if they refuse to return my money for the order that was never delivered!!!
Email : vlpaige@gmail.com
Order Number : FRU101439
Name of the Delivering Florist :
Flower Complaint : My mother never received her birthday flowers! I have contacted FTD 4 times so far and no response. I have demanded my money back and explained the situation...still no response. Soon I will report them to the BBB if they refuse to return my money for the order that was never delivered!!!
07/28/10
Name : Goro Ishikawa
Email : goro@wearfirst.com
Order Number : FAC64206
Name of the Delivering Florist :
Flower Complaint : I sent flowers from FTD to my BF to make him feel better. He called me at my office & said he hoped I did not spent too much money on these because they look dingy.
when I came home, I looked at the flowers & they were nothing like the picture on their website.
The edges of rose petals were already bruised, the vase was too tall, the leaves were not trimmed so that they were under the water in a vase (the florist should know).
I cut back the stems, changed the vase & water (with flower food) but the flowers died in 3 days.
Anyhow, when I complained to FTD, they said they will give me 20% off. I replied to FTD & said, "complete refund or send correct quality flowers" 2 days ago.
I have not received the reply from them yet.
My BF told me not to order flowers from FTD again.
Email : goro@wearfirst.com
Order Number : FAC64206
Name of the Delivering Florist :
Flower Complaint : I sent flowers from FTD to my BF to make him feel better. He called me at my office & said he hoped I did not spent too much money on these because they look dingy.
when I came home, I looked at the flowers & they were nothing like the picture on their website.
The edges of rose petals were already bruised, the vase was too tall, the leaves were not trimmed so that they were under the water in a vase (the florist should know).
I cut back the stems, changed the vase & water (with flower food) but the flowers died in 3 days.
Anyhow, when I complained to FTD, they said they will give me 20% off. I replied to FTD & said, "complete refund or send correct quality flowers" 2 days ago.
I have not received the reply from them yet.
My BF told me not to order flowers from FTD again.
07/26/10
Name : Adam Jaskowiak
Email : adam.jaskowiak@gmail.com
Order Number : 453602
Name of the Delivering Florist : Pink Lotus Florist
Flower Complaint : FTD Products and FTD Affiliated website-- flowers never delivered, customer service keeps saying will be delivered later in the day/next day. Also charged my credit card 20% higher than price stated and have yet to receive refund. If you google this company, which I should have done before purchasing, there are numerous complaints and an F rating from the Better business bureau. You should really consider removing your products from their business.
Email : adam.jaskowiak@gmail.com
Order Number : 453602
Name of the Delivering Florist : Pink Lotus Florist
Flower Complaint : FTD Products and FTD Affiliated website-- flowers never delivered, customer service keeps saying will be delivered later in the day/next day. Also charged my credit card 20% higher than price stated and have yet to receive refund. If you google this company, which I should have done before purchasing, there are numerous complaints and an F rating from the Better business bureau. You should really consider removing your products from their business.
07/16/10
Name : Michelle
Email : Gab2gia@earthlink.net
Order Number :
Name of the Delivering Florist :
Flower Complaint : I placed an order for the second and last time through FTD. The first time, the flowers died after the second day and most recently, I ordered an arrangement for my mothers birthday. The flowers never reached her, she received someone else's order. I called FTD and they accepted no responsibility over the mishap. The end result was that they offered me a future coupon discount for a future purchase,give me a break, do you think you will get my business ever again, No way! My mom's birthday is over, no flowers. The florist that delivered the wrong flowers did not even include a card with business info and FTD tells me that the information cannot be disclosed, therefore we were unable to even call the florist to get them to pick up the arrangement that didn't belong to my mom. They do not care about their customers,!
Email : Gab2gia@earthlink.net
Order Number :
Name of the Delivering Florist :
Flower Complaint : I placed an order for the second and last time through FTD. The first time, the flowers died after the second day and most recently, I ordered an arrangement for my mothers birthday. The flowers never reached her, she received someone else's order. I called FTD and they accepted no responsibility over the mishap. The end result was that they offered me a future coupon discount for a future purchase,give me a break, do you think you will get my business ever again, No way! My mom's birthday is over, no flowers. The florist that delivered the wrong flowers did not even include a card with business info and FTD tells me that the information cannot be disclosed, therefore we were unable to even call the florist to get them to pick up the arrangement that didn't belong to my mom. They do not care about their customers,!
07/01/10
Name : Dale Kohn
Email : dalex.kohn@intel.com
Order Number : FAV50739 AND FAV50740
Name of the Delivering Florist : UNKNOWN
Flower Complaint : In short I placed two orders for the same day to be delivered to the same address. Only one order was delivered, FTD and the florest who delivered the flowers have given me 3 different story's about the missing flowers on three different day's and now FDT is giving me the run around.
FAV50739 was delivered but somehow FAV50740 was not.
Email : dalex.kohn@intel.com
Order Number : FAV50739 AND FAV50740
Name of the Delivering Florist : UNKNOWN
Flower Complaint : In short I placed two orders for the same day to be delivered to the same address. Only one order was delivered, FTD and the florest who delivered the flowers have given me 3 different story's about the missing flowers on three different day's and now FDT is giving me the run around.
FAV50739 was delivered but somehow FAV50740 was not.
06/10/10
Name : Pastor Julie Smith
Email : sillyatheart3@yahoo.com
Order Number : CV-37888238
Name of the Delivering Florist : HonestFlorist on line/contracted out FTD
Flower Complaint : I called Honest Florist up on June 1st made a order, On June 8th my flowers were to arrive at 3pm with a phone call to make sure the person in another state is home. My husband stayed home to receive these flowers. 5pm came they never arrived, I called the company they said it was set for June 9th, when they did the conformation they put the wrong date.
Day 2: June 9th at 9:30am I get a call telling me that they do not have those flowers and can the florist inter change them. If i disagree then they can not send out the flowers. So I was forced in to saying Yes for it is my husbands birthday today! 1pm they were to call him and bring by the flowers since he had to work at 2pm on his birthday. At 4pm I did not hear anything, come to find out again he missed work to get these flowers since I am with my children in Oklahoma not Nevada! I re call the HonestFlorist to only have a rude women speak to me, Telling me that she the delivery man came to the house and said the man was not home, and yet my husband was waiting for him, the florist never showed. I re called again to find out the driver said he would be there in 20min yet 5 yrs later he never showed up. My husband went out to dinner and when he returned, the flowers were at the door. No one gave this drive permission to drop off the flowers.
I re called the HonestFlorist, she said she would not refund my money, she said that she would have corporate office contact me. Now that I call they have put me on a list to not get through and they play the Honest florist machine over and over until it hangs up after 10min.
I even asked the women since you messed up my husbands birthday why not just have someone send him out a complementary flowers the next day, and she said I can refund you $6.95 and that is all, I said I paid you $14.99 to deliver the flowers and you did not do that when I requested, then I paid $19.99 for the flowers that you had to replace with other flowers, my husband did not even get what I ordered but a cheep it did not even look like what i had spent 3 weeks searching for. My husband loves purple and blue and yet he did not even get this. This event cost me $34.00 and yet it was a disaster and my husband lost 2 full days of work waiting at home for the flowers he wanted us to feel we were together! He cried that night for I was not with him, his entire birthday was messed up, he lost over $150.00 per day he missed work $300.00 and yet your company had no compassion at all for my self, or my husband. I was even being fair, just send him new flowers! and they refunded this. So I believe your company owes me a full Refund of my bill here is my information:
Your order number is CV-37888238
Please reply to this email if you have any questions.
Your order was placed Tuesday June 1, 2010 16:20:00 CDT Item #1
Delivery On: Wednesday June 9, 2010 (this was supose to be on June 8th)
Standard shipping
To: Dave Tillotson
1392 Raeline Ln
Minden, NV 89423
United States
7752675353
Delivery Instructions:
Qty Product Item Number Price
1 Birthday Flowers HF-1572-bday $19.99
Card Message:
I'm sending this a day before, but I won't be there at your door. You'll probably be busy on your birthday, So I'm writing this to say. Enjoy your gifts in the mail, I hope your birthday finds you well.
Julie
Handling Charges: $14.99
Order Total: $34.98
From: sillyatheart3@yahoo.com
Sent: Wed, 9 Jun 2010 15:05:18 -0700 (PDT)
To: Dave
Subject:
>DID YOU GET YOUR GIFT? they were suppose to call you at 1pm and bring it by to you?
Wednesday, June 9, 2010 3:10 PM
No I have not heard from anyone yet
Wednesday, June 9, 2010 3:49 PM
From: Dave
To:
sillyatheart3@yahoo.com
I just now got a call from FTD
At 03:53 PM 6/9/2010, you wrote:
> Hi, I am so sorry, once again, these people screwed up your gift. Not only are they a day behind, and now they were suppose to call 1pm and ask you were to delver it. They called me at 9:30am telling me they do not have this item at hand and they they have to change it out to this other item.....
> I am so very sorry for this, I wanted to give you something special, it was something you had told me once, and I wanted it to come to life, to show you that not all women are the same, and I think a lot of you... I wanted to put a surprise on your face and a Awww behind that Wow!
> I had this all planed and I am so sorry...
Wednesday, June 9, 2010 4:00 PM
From:"Dave"
To:
"giggles offun" <sillyatheart3@yahoo.com>
Sweetheart, thank you for all your effort. However it is hardly your fault, so don't beat yourself about it. FTD just called about 5 mins ago and said that the driver told them I wasn't home ROFL So I told them that their driver is a MORON. Anyway there sending someone else out now. Whatever they bring is not as important as the thought of what you have done, that's what counts.
RE:
Wednesday, June 9, 2010 4:44 PM
From: Dave
To:
sillyatheart3@yahoo.com
Not yet, I need to leave soon too!
Thursday, June 10, 2010 12:06 AM
Hi,
Thanks, I had a nice dinner at the Hard Rock at the lake with my buds. Dominic's brother Michael lost his son to a drunk driver along Pine Nut Rd. last Friday. So that over shadowed the evening the service is on Friday, I was asked to attend, he was a good kid. He played roadie for me a couple of times. So no one is in the mood to play music right at the moment. I did get the flowers they were sitting at the door of my house. I took a pic of them to send it to you.
Night hun : )
Now Tell me do you think my husband had a great time on his birthday! NO! for Two full days we waited for your company to send him Flowers could that have changed the way his days went! YES! he is home alone sad and lonely and I just wanted to put a smile on my husbands face. You owe him a new set of Flowers complimentary or Refund my money.
By the way think someone should look at the reviews that are horrible and scary reading them, I only wish I would have read them first!
PASTOR JULIE
Email : sillyatheart3@yahoo.com
Order Number : CV-37888238
Name of the Delivering Florist : HonestFlorist on line/contracted out FTD
Flower Complaint : I called Honest Florist up on June 1st made a order, On June 8th my flowers were to arrive at 3pm with a phone call to make sure the person in another state is home. My husband stayed home to receive these flowers. 5pm came they never arrived, I called the company they said it was set for June 9th, when they did the conformation they put the wrong date.
Day 2: June 9th at 9:30am I get a call telling me that they do not have those flowers and can the florist inter change them. If i disagree then they can not send out the flowers. So I was forced in to saying Yes for it is my husbands birthday today! 1pm they were to call him and bring by the flowers since he had to work at 2pm on his birthday. At 4pm I did not hear anything, come to find out again he missed work to get these flowers since I am with my children in Oklahoma not Nevada! I re call the HonestFlorist to only have a rude women speak to me, Telling me that she the delivery man came to the house and said the man was not home, and yet my husband was waiting for him, the florist never showed. I re called again to find out the driver said he would be there in 20min yet 5 yrs later he never showed up. My husband went out to dinner and when he returned, the flowers were at the door. No one gave this drive permission to drop off the flowers.
I re called the HonestFlorist, she said she would not refund my money, she said that she would have corporate office contact me. Now that I call they have put me on a list to not get through and they play the Honest florist machine over and over until it hangs up after 10min.
I even asked the women since you messed up my husbands birthday why not just have someone send him out a complementary flowers the next day, and she said I can refund you $6.95 and that is all, I said I paid you $14.99 to deliver the flowers and you did not do that when I requested, then I paid $19.99 for the flowers that you had to replace with other flowers, my husband did not even get what I ordered but a cheep it did not even look like what i had spent 3 weeks searching for. My husband loves purple and blue and yet he did not even get this. This event cost me $34.00 and yet it was a disaster and my husband lost 2 full days of work waiting at home for the flowers he wanted us to feel we were together! He cried that night for I was not with him, his entire birthday was messed up, he lost over $150.00 per day he missed work $300.00 and yet your company had no compassion at all for my self, or my husband. I was even being fair, just send him new flowers! and they refunded this. So I believe your company owes me a full Refund of my bill here is my information:
Your order number is CV-37888238
Please reply to this email if you have any questions.
Your order was placed Tuesday June 1, 2010 16:20:00 CDT Item #1
Delivery On: Wednesday June 9, 2010 (this was supose to be on June 8th)
Standard shipping
To: Dave Tillotson
1392 Raeline Ln
Minden, NV 89423
United States
7752675353
Delivery Instructions:
Qty Product Item Number Price
1 Birthday Flowers HF-1572-bday $19.99
Card Message:
I'm sending this a day before, but I won't be there at your door. You'll probably be busy on your birthday, So I'm writing this to say. Enjoy your gifts in the mail, I hope your birthday finds you well.
Julie
Handling Charges: $14.99
Order Total: $34.98
From: sillyatheart3@yahoo.com
Sent: Wed, 9 Jun 2010 15:05:18 -0700 (PDT)
To: Dave
Subject:
>DID YOU GET YOUR GIFT? they were suppose to call you at 1pm and bring it by to you?
Wednesday, June 9, 2010 3:10 PM
No I have not heard from anyone yet
Wednesday, June 9, 2010 3:49 PM
From: Dave
To:
sillyatheart3@yahoo.com
I just now got a call from FTD
At 03:53 PM 6/9/2010, you wrote:
> Hi, I am so sorry, once again, these people screwed up your gift. Not only are they a day behind, and now they were suppose to call 1pm and ask you were to delver it. They called me at 9:30am telling me they do not have this item at hand and they they have to change it out to this other item.....
> I am so very sorry for this, I wanted to give you something special, it was something you had told me once, and I wanted it to come to life, to show you that not all women are the same, and I think a lot of you... I wanted to put a surprise on your face and a Awww behind that Wow!
> I had this all planed and I am so sorry...
Wednesday, June 9, 2010 4:00 PM
From:"Dave"
To:
"giggles offun" <sillyatheart3@yahoo.com>
Sweetheart, thank you for all your effort. However it is hardly your fault, so don't beat yourself about it. FTD just called about 5 mins ago and said that the driver told them I wasn't home ROFL So I told them that their driver is a MORON. Anyway there sending someone else out now. Whatever they bring is not as important as the thought of what you have done, that's what counts.
RE:
Wednesday, June 9, 2010 4:44 PM
From: Dave
To:
sillyatheart3@yahoo.com
Not yet, I need to leave soon too!
Thursday, June 10, 2010 12:06 AM
Hi,
Thanks, I had a nice dinner at the Hard Rock at the lake with my buds. Dominic's brother Michael lost his son to a drunk driver along Pine Nut Rd. last Friday. So that over shadowed the evening the service is on Friday, I was asked to attend, he was a good kid. He played roadie for me a couple of times. So no one is in the mood to play music right at the moment. I did get the flowers they were sitting at the door of my house. I took a pic of them to send it to you.
Night hun : )
Now Tell me do you think my husband had a great time on his birthday! NO! for Two full days we waited for your company to send him Flowers could that have changed the way his days went! YES! he is home alone sad and lonely and I just wanted to put a smile on my husbands face. You owe him a new set of Flowers complimentary or Refund my money.
By the way think someone should look at the reviews that are horrible and scary reading them, I only wish I would have read them first!
PASTOR JULIE
06/06/10
Name : Ronald Schaefer
Email : p0werman@aol.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : I sent flowers 2 days in advance and they were not delivered late on the scheduled date. They were never delivered.
FTD customer service had no explanation and they day passed with no delivery of flowers.
They sent me a note with an apology and said they would credit back my account. No explanation just didn't deliver them.
I'm waiting for my refund. I used pro flowers after that.
Email : p0werman@aol.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : I sent flowers 2 days in advance and they were not delivered late on the scheduled date. They were never delivered.
FTD customer service had no explanation and they day passed with no delivery of flowers.
They sent me a note with an apology and said they would credit back my account. No explanation just didn't deliver them.
I'm waiting for my refund. I used pro flowers after that.
06/06/10
Name : Diane
Email : dikilian@yahoo.com
Order Number :
Name of the Delivering Florist : Renae's Flowers & Gifts - Washington DC
Flower Complaint : I orders the $50.99 pink lily bouquet. They first delivered 7 carnations. I called FTD and they sent a replacement and picked up the carnations. This time they sent the lily bouquet - however - no flowers - just very young buds. I would like the person receiving the flowers to have flowers on their special day - NOT BUDS! FTD said they should be open flowers - Renae's Flowers & Gifts said they always send buds as that is what every one wants.
NO WAY!! Stay away from Renae's Flowers & Gifts in Washington DC -
Email : dikilian@yahoo.com
Order Number :
Name of the Delivering Florist : Renae's Flowers & Gifts - Washington DC
Flower Complaint : I orders the $50.99 pink lily bouquet. They first delivered 7 carnations. I called FTD and they sent a replacement and picked up the carnations. This time they sent the lily bouquet - however - no flowers - just very young buds. I would like the person receiving the flowers to have flowers on their special day - NOT BUDS! FTD said they should be open flowers - Renae's Flowers & Gifts said they always send buds as that is what every one wants.
NO WAY!! Stay away from Renae's Flowers & Gifts in Washington DC -
06/03/10
Name : Amber
Email : pinksqueekyfish@gmail.com
Order Number : FRR184889
Name of the Delivering Florist :
Flower Complaint : I ordered some flowers for my mom this Mother's Day. Imagine my chagrin and anger when they never arrived. When my order had not been delivered over 24 hours after the requested delivery date, I emailed the customer service contact on the FTD website. The email I received told me to wait another 48 hours for processing of my complaint. After I had still not been contacted for two days, I emailed again. Another 24 hours passed, and I finally called the telephone hotline.
The representative I spoke to was not only difficult to understand because of her extremely thick accent and quick-speaking manner, she was flippant and unhelpful in regards to all my complaints. No matter what I said, she kept repeating the same two phrases again and again; "We apologize for the delay," and "The flowers should be delivered soon," was all I could get her to say. When I specifically stated that I wanted a refund of my money, or at the very least a coupon for a free future purchase, she basically told me to 'have a nice day' and hung up on me.
The flowers were finally delivered to my mother, but only after it had been well over a week from the time I originally ordered, with no real explanation for their tardiness. To top it all off and add insult to injury, the flowers sent barely matched the bouquet I ordered off the website; at a percentage of about 50% correctness. I am utterly and completely dissatisfied with the service of their website and company, and will never patronize them again. I have more than half an inclination to contact the Better Business Bureau to at least warn them about these shoddy and deceitful business practices.
I expected better from such a well-known name in the flower business, and this why I want to make sure other consumers find out about how they really act. This company could not have gotten more things wrong with the overall experience had they been trying deliberately. I was foiled at every step of the process, and remain highly angry even some time later. I would have probably let it go, but they continue to send me emails several times a week about their specials, even though I have 'unsubscribed' from their newsletters twice. Then, today, they had the nerve to send me a guilt-trip notice, asking why I hadn't filled out their customer satisfaction survey. Well, I filled it out all right, and I let them know exactly how I feel about them!
For shame, FTD! You ruined Mother's Day. I hope you go bankrupt.
Email : pinksqueekyfish@gmail.com
Order Number : FRR184889
Name of the Delivering Florist :
Flower Complaint : I ordered some flowers for my mom this Mother's Day. Imagine my chagrin and anger when they never arrived. When my order had not been delivered over 24 hours after the requested delivery date, I emailed the customer service contact on the FTD website. The email I received told me to wait another 48 hours for processing of my complaint. After I had still not been contacted for two days, I emailed again. Another 24 hours passed, and I finally called the telephone hotline.
The representative I spoke to was not only difficult to understand because of her extremely thick accent and quick-speaking manner, she was flippant and unhelpful in regards to all my complaints. No matter what I said, she kept repeating the same two phrases again and again; "We apologize for the delay," and "The flowers should be delivered soon," was all I could get her to say. When I specifically stated that I wanted a refund of my money, or at the very least a coupon for a free future purchase, she basically told me to 'have a nice day' and hung up on me.
The flowers were finally delivered to my mother, but only after it had been well over a week from the time I originally ordered, with no real explanation for their tardiness. To top it all off and add insult to injury, the flowers sent barely matched the bouquet I ordered off the website; at a percentage of about 50% correctness. I am utterly and completely dissatisfied with the service of their website and company, and will never patronize them again. I have more than half an inclination to contact the Better Business Bureau to at least warn them about these shoddy and deceitful business practices.
I expected better from such a well-known name in the flower business, and this why I want to make sure other consumers find out about how they really act. This company could not have gotten more things wrong with the overall experience had they been trying deliberately. I was foiled at every step of the process, and remain highly angry even some time later. I would have probably let it go, but they continue to send me emails several times a week about their specials, even though I have 'unsubscribed' from their newsletters twice. Then, today, they had the nerve to send me a guilt-trip notice, asking why I hadn't filled out their customer satisfaction survey. Well, I filled it out all right, and I let them know exactly how I feel about them!
For shame, FTD! You ruined Mother's Day. I hope you go bankrupt.
06/02/10
Name : Ninette
Email : kncpem@socal.rr.com
Order Number : FRV86281
Name of the Delivering Florist :
Flower Complaint : I was so diappointed today. I ordered an anniversary delivery for my husband on May 29,for June 2, and the delivery did not arrive at his work until after 5:30 PM. This is just not right. FTD was not willing to basically do anything fair to compensate for this disappointment. They have now lost me as a customer for good.
Email : kncpem@socal.rr.com
Order Number : FRV86281
Name of the Delivering Florist :
Flower Complaint : I was so diappointed today. I ordered an anniversary delivery for my husband on May 29,for June 2, and the delivery did not arrive at his work until after 5:30 PM. This is just not right. FTD was not willing to basically do anything fair to compensate for this disappointment. They have now lost me as a customer for good.
05/29/10
Name : Lindsay
Email :
Order Number : C1003770783
Name of the Delivering Florist :
Flower Complaint : I ordered flowers on 5/21 to be delivered on 5/22 for my mother's birthday. The order was processed, and when I went to check my email the following day for confirmation, I was notified that I needed a second choice because the flowers I had chosen wern't available. I called customer service and picked a new arrangement of flowers. I called my mother the day after the flowers were supposed to be recieved to find out they never arrived! I called customer service for a refund, which I did recieve. The following day I recieved an email from FTD apoligizing and stating that there were no florists in my mother's area to fufill the order! Why would they allow me to even order the flowers and go through all of that hassle if that was the case? Customer service reps were helpful, but I will not do business with this company again.
Email :
Order Number : C1003770783
Name of the Delivering Florist :
Flower Complaint : I ordered flowers on 5/21 to be delivered on 5/22 for my mother's birthday. The order was processed, and when I went to check my email the following day for confirmation, I was notified that I needed a second choice because the flowers I had chosen wern't available. I called customer service and picked a new arrangement of flowers. I called my mother the day after the flowers were supposed to be recieved to find out they never arrived! I called customer service for a refund, which I did recieve. The following day I recieved an email from FTD apoligizing and stating that there were no florists in my mother's area to fufill the order! Why would they allow me to even order the flowers and go through all of that hassle if that was the case? Customer service reps were helpful, but I will not do business with this company again.
05/27/10
Name : Olaf
Email : shibusawa@gmail.com
Order Number : FRO428619
Name of the Delivering Florist : N/A
Flower Complaint : I placed an order on 5/24 for delivery on the 25th for my anniversary. My confirmation from FTD acknowledged delivery on the 25th but when I looked at the UPS tracking it said it would be delivered on the 26th. I called to complain and at first the customer service rep tried to dismiss me by saying it would be delivered on time on the 25th. I had to repeatedly tell him that according to UPS it would be a day late. He offered no apology and only offered to cancel the order. I asked to speak to his manager and same reaction, no offer to really express any remorse and simply giving me a refund. The next day on the 26th, the UPS delivery man came to my house, handed the flowers to my wife and then noticed a note saying that it was not to be delivered. HE TOOK THE FLOWERS back from my wife.
Email : shibusawa@gmail.com
Order Number : FRO428619
Name of the Delivering Florist : N/A
Flower Complaint : I placed an order on 5/24 for delivery on the 25th for my anniversary. My confirmation from FTD acknowledged delivery on the 25th but when I looked at the UPS tracking it said it would be delivered on the 26th. I called to complain and at first the customer service rep tried to dismiss me by saying it would be delivered on time on the 25th. I had to repeatedly tell him that according to UPS it would be a day late. He offered no apology and only offered to cancel the order. I asked to speak to his manager and same reaction, no offer to really express any remorse and simply giving me a refund. The next day on the 26th, the UPS delivery man came to my house, handed the flowers to my wife and then noticed a note saying that it was not to be delivered. HE TOOK THE FLOWERS back from my wife.
05/27/10
Name : Steve
Email :
Order Number : FRT56777
Name of the Delivering Florist :
Flower Complaint : Worst ever. Customer service is non-existent, a real joke. FTD cavalierly sustitutes colors and flowers to the point where the description is meaningless and the arrangement looks nothing like the picture. The description said "luscious lavendar roses." You would think they could have at least sent "lavendar roses." No way. How hard could it have been to find a network florist that had lavendar roses? Or at least notify me that this arrangement was not available? It is waste of time to complain to them. The customer service rep reads from a script "We're sorry" and the email responses are just as worthless and/or automated--"Please accept FTD.COM's apologies" and "all your future orders will be filled with the special care and attention they deserve." There will never be a future order.
Email :
Order Number : FRT56777
Name of the Delivering Florist :
Flower Complaint : Worst ever. Customer service is non-existent, a real joke. FTD cavalierly sustitutes colors and flowers to the point where the description is meaningless and the arrangement looks nothing like the picture. The description said "luscious lavendar roses." You would think they could have at least sent "lavendar roses." No way. How hard could it have been to find a network florist that had lavendar roses? Or at least notify me that this arrangement was not available? It is waste of time to complain to them. The customer service rep reads from a script "We're sorry" and the email responses are just as worthless and/or automated--"Please accept FTD.COM's apologies" and "all your future orders will be filled with the special care and attention they deserve." There will never be a future order.
05/21/10
Name : D. Guttentag
Email :
Order Number : FAB18402
Name of the Delivering Florist :
Flower Complaint : We ordered flowers for my mother-in-law's birthday. The flowers wilted after two days. I filled in the FTD complaint form after learning of this (which was, unfortunately several weeks later) and received no response other than the automatic reply acknowledging that the form had been received. I do not know whether the flowers were shipped or delivered by a Boca Raton florist, but I will not use FTD again.
Email :
Order Number : FAB18402
Name of the Delivering Florist :
Flower Complaint : We ordered flowers for my mother-in-law's birthday. The flowers wilted after two days. I filled in the FTD complaint form after learning of this (which was, unfortunately several weeks later) and received no response other than the automatic reply acknowledging that the form had been received. I do not know whether the flowers were shipped or delivered by a Boca Raton florist, but I will not use FTD again.
05/19/10
Name : Lou Lippert
Email : llippert@comcast.net
Order Number : FRQ183684
Name of the Delivering Florist :
Flower Complaint : Delivery was unacceptable, was gauranteed for sat or sun mothers day 2010, delivery was made on Monday. I am NOT satisfied, see my previous complaint. I would like a full refund to my account. There is no excuse for this kind of service from a company like FTD. I could never provide this lousy of service to my retail customers. If you gaurantee delivery as you did on the web site before I placed my order then I think you owe me a refund. Not my issue that the driver didn't show up for work, somebody else has to fill in to meet your obligations. Certainly not the way to run a bussiness and expect repeat customers! I would expect a more personel reply.
Email : llippert@comcast.net
Order Number : FRQ183684
Name of the Delivering Florist :
Flower Complaint : Delivery was unacceptable, was gauranteed for sat or sun mothers day 2010, delivery was made on Monday. I am NOT satisfied, see my previous complaint. I would like a full refund to my account. There is no excuse for this kind of service from a company like FTD. I could never provide this lousy of service to my retail customers. If you gaurantee delivery as you did on the web site before I placed my order then I think you owe me a refund. Not my issue that the driver didn't show up for work, somebody else has to fill in to meet your obligations. Certainly not the way to run a bussiness and expect repeat customers! I would expect a more personel reply.
05/17/10
Name : Debra
Email : djcon@att.net
Order Number : #FAW39557
Name of the Delivering Florist : Local Florist - Grand Island NE
Flower Complaint : Placed order for mothers 70th birthday to be delivered on her big day. Two days prior to her birthday she had come home from hospital for removal of lung cancer. She has someone with her 24hours a day - no one has delivered any items to the home. I received my online update on Friday, May 14 stating the flowers were delivered by FTD florist on Friday, May 14th. On Sunday, May 16th spoke with my mother and asked her if her flowers were beautiful. To my embarassment and anger I found out that they were never delivered. Contacted FTD to find out what happened-the agent was very nice he called the local florist(would not give name) said that they would need an email to tell FTD the status of the delivery. I know the status - not delivered though they had all telephone numbers, mine and my mothers if there were questions. The FTD agent was a bit unsettled when he returned to me to tell me that the local agent needed an email to explain why this item was not delivered as ordered. The FTD agent wanted to know what I wanted to do about this-I said I want a refund and I want an apology to my mother for the failure of their contracted agent to complete this order as scheduled. The FTD agent said that he would put in a request to refund. No one has offered to correct this matter other than refund $$. This was a matter of missing my mothers birthday as well as embarassing me when I asked about flowers that she did not know were arriving for her birthday.
Email : djcon@att.net
Order Number : #FAW39557
Name of the Delivering Florist : Local Florist - Grand Island NE
Flower Complaint : Placed order for mothers 70th birthday to be delivered on her big day. Two days prior to her birthday she had come home from hospital for removal of lung cancer. She has someone with her 24hours a day - no one has delivered any items to the home. I received my online update on Friday, May 14 stating the flowers were delivered by FTD florist on Friday, May 14th. On Sunday, May 16th spoke with my mother and asked her if her flowers were beautiful. To my embarassment and anger I found out that they were never delivered. Contacted FTD to find out what happened-the agent was very nice he called the local florist(would not give name) said that they would need an email to tell FTD the status of the delivery. I know the status - not delivered though they had all telephone numbers, mine and my mothers if there were questions. The FTD agent was a bit unsettled when he returned to me to tell me that the local agent needed an email to explain why this item was not delivered as ordered. The FTD agent wanted to know what I wanted to do about this-I said I want a refund and I want an apology to my mother for the failure of their contracted agent to complete this order as scheduled. The FTD agent said that he would put in a request to refund. No one has offered to correct this matter other than refund $$. This was a matter of missing my mothers birthday as well as embarassing me when I asked about flowers that she did not know were arriving for her birthday.
05/16/10
Name : J. Voorhees
Email : vbwjoanne@aol.com
Order Number : April 5, 2010 order number registered with bank
Name of the Delivering Florist : PinklotusFlorist - Eugene, Oregon
Flower Complaint : Could not get contact on phone. Made arrangements via email. Flowers not delivered as promised. Inflated price and promised refund. That was six weeks ago. No refund given. Put on hold 45 minutes. Contact finally made new promised to refund within 2 business days. They lie. They also try to rationalize that currency exchange is different because they are Canadian Company. This is not represented on web page.
Email : vbwjoanne@aol.com
Order Number : April 5, 2010 order number registered with bank
Name of the Delivering Florist : PinklotusFlorist - Eugene, Oregon
Flower Complaint : Could not get contact on phone. Made arrangements via email. Flowers not delivered as promised. Inflated price and promised refund. That was six weeks ago. No refund given. Put on hold 45 minutes. Contact finally made new promised to refund within 2 business days. They lie. They also try to rationalize that currency exchange is different because they are Canadian Company. This is not represented on web page.
05/13/10
Name : Zach Leigh
Email : zachleigh@yahoo.com
Order Number : FRM411035
Name of the Delivering Florist : Don't know....
Flower Complaint : I ordered a bouquet for my mother for Mother's Day and instead she received a plant. Customer service has totally ignored my complaint. This is the last time I use this company....
Email : zachleigh@yahoo.com
Order Number : FRM411035
Name of the Delivering Florist : Don't know....
Flower Complaint : I ordered a bouquet for my mother for Mother's Day and instead she received a plant. Customer service has totally ignored my complaint. This is the last time I use this company....
05/13/10
Name : karen johnson
Email : kaj2600@yahoo.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : Where to begin. I have been trying for over a week to have flowers delivered for mother's day to my mother, mother in law and step mother.
First of FTD experinces "heavy volume" due to the holiday, so I have had to wait on hold for 15 mins each time. I just made my 4th call this evening
Each time I've called the connection was so bad I could not hear the person on the other end.
Each time I called i was told the flowers would be delivered. As of today my step mother still had no received her flowers.
When I asked Ann, the woman I spoke to this time if I could speak to her supervisor, I was told she wasn't there.
When I asked for the corporate address so I could send a letter, she said she didn't have it, but I should email FTD.com -- the website could not be less helpful.
I only use FTD because I get points on United. I will NEVER use them again. Their incompetence is unreal and honestly, they could not have cared less. They have been in business FOREVER -- you'd think they'd pick up on Mother's Day being busy!
UNREAL
Email : kaj2600@yahoo.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : Where to begin. I have been trying for over a week to have flowers delivered for mother's day to my mother, mother in law and step mother.
First of FTD experinces "heavy volume" due to the holiday, so I have had to wait on hold for 15 mins each time. I just made my 4th call this evening
Each time I've called the connection was so bad I could not hear the person on the other end.
Each time I called i was told the flowers would be delivered. As of today my step mother still had no received her flowers.
When I asked Ann, the woman I spoke to this time if I could speak to her supervisor, I was told she wasn't there.
When I asked for the corporate address so I could send a letter, she said she didn't have it, but I should email FTD.com -- the website could not be less helpful.
I only use FTD because I get points on United. I will NEVER use them again. Their incompetence is unreal and honestly, they could not have cared less. They have been in business FOREVER -- you'd think they'd pick up on Mother's Day being busy!
UNREAL
05/13/10
Name : Mark Tyree
Email : mark.tyree@mwhglobal.com
Order Number : FRN403515
Name of the Delivering Florist :
Flower Complaint : Ordered Garden Terrace Bouquet (Best), did not receive the Garden but a substitute. The substitute was obviously the "GOOD" version as it only had 6 roses and a smattering of smaller flowers. I have contacted FTD everyday since Mothers Day and still no satisfaction. I got gipped, I paid $82.00 for six roses...
Email : mark.tyree@mwhglobal.com
Order Number : FRN403515
Name of the Delivering Florist :
Flower Complaint : Ordered Garden Terrace Bouquet (Best), did not receive the Garden but a substitute. The substitute was obviously the "GOOD" version as it only had 6 roses and a smattering of smaller flowers. I have contacted FTD everyday since Mothers Day and still no satisfaction. I got gipped, I paid $82.00 for six roses...
05/12/10
Name : Paula Pruett
Email : paula.pruett@gmail.com
Order Number :
Name of the Delivering Florist : Mattie Lou's Florist
Flower Complaint : I am the wife of an active duty service member stationed in HI.I wished to send my mother an arrangement. I ordered it on 4/20/10. a 100 dollar arraignment. She claims to have attempted to delived the sat. BEFORE mother's day, as apparently they did not want to work ON THE ACTUAL HOLIDAY. She left my mother a voice mail with her home number to call her, when my mother did,she was EXTREMELY rude to my mother. Today, May 12th, 2010. 4 DAYS after they were to have been delivered, my mother requested thatI call Mattie Lou's Florist on Water Ave. in Gallatin, TN. I did and she was extremely rude, she told me her daughter had ust had a baby and could not be delivering flowers in the evening, I suggested perhaps she shouldn't be delivering flowers if she was incapable of maintaining proper customer service. She interrupted me and said," LET ME FINISH MY STORY." I told her I had no interest in her story and merely wanted a refund. It was at this point she hung up on me. As a military family serving our country and being unable to be with our families during the holidays, i find it quite sad and reprehensible that this is the level of service we received from Mattie Lou's Flowers and Gifts on Water Ave. in Gallatin, TN. PS she was going to actually attempt to deliver the flowers that were in the cooler from the previous week.
Email : paula.pruett@gmail.com
Order Number :
Name of the Delivering Florist : Mattie Lou's Florist
Flower Complaint : I am the wife of an active duty service member stationed in HI.I wished to send my mother an arrangement. I ordered it on 4/20/10. a 100 dollar arraignment. She claims to have attempted to delived the sat. BEFORE mother's day, as apparently they did not want to work ON THE ACTUAL HOLIDAY. She left my mother a voice mail with her home number to call her, when my mother did,she was EXTREMELY rude to my mother. Today, May 12th, 2010. 4 DAYS after they were to have been delivered, my mother requested thatI call Mattie Lou's Florist on Water Ave. in Gallatin, TN. I did and she was extremely rude, she told me her daughter had ust had a baby and could not be delivering flowers in the evening, I suggested perhaps she shouldn't be delivering flowers if she was incapable of maintaining proper customer service. She interrupted me and said," LET ME FINISH MY STORY." I told her I had no interest in her story and merely wanted a refund. It was at this point she hung up on me. As a military family serving our country and being unable to be with our families during the holidays, i find it quite sad and reprehensible that this is the level of service we received from Mattie Lou's Flowers and Gifts on Water Ave. in Gallatin, TN. PS she was going to actually attempt to deliver the flowers that were in the cooler from the previous week.
05/12/10
Name : alexis S.
Email : aubreysudilo@hotmail.com
Order Number : fro391154
Name of the Delivering Florist :
Flower Complaint : We paid $90 for the larges of three choices of arrangements (supposed to have 12-14 lavender roses in a large vase). it arrived in a tiny vase, with only 7 roses. It was the size of a brides maid's little hand-held thingie. I've called daily since Mother's day. FTD assures me, that after speaking with the florist, they will be coming to my home to deliver some extra roses to "complete the order". They have not arrived yet. I call every day. It's been 4 days. How much longer am I supposed to wait?
Email : aubreysudilo@hotmail.com
Order Number : fro391154
Name of the Delivering Florist :
Flower Complaint : We paid $90 for the larges of three choices of arrangements (supposed to have 12-14 lavender roses in a large vase). it arrived in a tiny vase, with only 7 roses. It was the size of a brides maid's little hand-held thingie. I've called daily since Mother's day. FTD assures me, that after speaking with the florist, they will be coming to my home to deliver some extra roses to "complete the order". They have not arrived yet. I call every day. It's been 4 days. How much longer am I supposed to wait?
05/11/10
Name : Mark
Email : tintandtune@aol.com
Order Number : frn295955
Name of the Delivering Florist :
Flower Complaint : Not only did FTD fail to deliver according to promise on Mother's Day, but
1. The customer service phone line said specifically that "due to holiday
volume" it would be impossible to connect to a representative (they didn't even suggest waiting).
2. The day after Mother's Day the same message was dished up.
3. The web-based "order confirmation service" did not work
4. When I finally got through to customer service
via e-mail two days later
they said that " YOUR ORDER WAS CANCELED"
Email : tintandtune@aol.com
Order Number : frn295955
Name of the Delivering Florist :
Flower Complaint : Not only did FTD fail to deliver according to promise on Mother's Day, but
1. The customer service phone line said specifically that "due to holiday
volume" it would be impossible to connect to a representative (they didn't even suggest waiting).
2. The day after Mother's Day the same message was dished up.
3. The web-based "order confirmation service" did not work
4. When I finally got through to customer service
via e-mail two days later
they said that " YOUR ORDER WAS CANCELED"
5. When asked them to provide information
why and by whom , No straight answer!
Do expect a refund without a fight!
FTD (Canceled Delivery)-- no delivery as promised; no customer service; no apologies, Slow refunds.
Do expect a refund without a fight!
FTD (Canceled Delivery)-- no delivery as promised; no customer service; no apologies, Slow refunds.
05/11/10
Name : Travis
Email :
Order Number : FRT52403
Name of the Delivering Florist : Highland Flowers and Gifts; Vernon, NJ
Flower Complaint : I am not sure if entire blame falls on FTD.com for most any purchases made online as it seems most local shops pick up the orders for assembly/delivery. The fault really lies with the local shops.
Highland Flowers and Gifts
187 Breakneck Rd
Highland Lakes, NJ 07422
and their other store...
Highland Flowers and Giftss
306 Rt 94
Vernon, NJ 07462
Problems:
Order was supposed to comprise of roses, snapdragons, and carnations. Actual item included roses and tulips.
Order was supposed to contain 16 stems. Actual item only had 10 stems.
Roses were already wilting upon receiving item.
Lesson learned; some purchases should simply never be made online.
Email :
Order Number : FRT52403
Name of the Delivering Florist : Highland Flowers and Gifts; Vernon, NJ
Flower Complaint : I am not sure if entire blame falls on FTD.com for most any purchases made online as it seems most local shops pick up the orders for assembly/delivery. The fault really lies with the local shops.
Highland Flowers and Gifts
187 Breakneck Rd
Highland Lakes, NJ 07422
and their other store...
Highland Flowers and Giftss
306 Rt 94
Vernon, NJ 07462
Problems:
Order was supposed to comprise of roses, snapdragons, and carnations. Actual item included roses and tulips.
Order was supposed to contain 16 stems. Actual item only had 10 stems.
Roses were already wilting upon receiving item.
Lesson learned; some purchases should simply never be made online.
05/11/10
Name : Jeannie
Email :
Order Number :
Name of the Delivering Florist : Flowers by Ralph Mt Sterling, Ohio
Flower Complaint : Flower Complaint: I am one of the over 85,001 thousand unhappy customers; who never got flowers. I received the confirmation that the order was being processed and that the flowers would be delivered the same day. I assumed that all was good. I called to inquire if the flowers would be delivered as guaranteed, and was informed to wait until 9:30pm. The flowers were still never delivered as guaranteed.
Great customer service! Right....
I would like to help other customers from becoming hurt or disappointed by my advise to not use FTD.
Please do not use FTD...Their GUARANTEE is not worth the paper its printed on.....
Email :
Order Number :
Name of the Delivering Florist : Flowers by Ralph Mt Sterling, Ohio
Flower Complaint : Flower Complaint: I am one of the over 85,001 thousand unhappy customers; who never got flowers. I received the confirmation that the order was being processed and that the flowers would be delivered the same day. I assumed that all was good. I called to inquire if the flowers would be delivered as guaranteed, and was informed to wait until 9:30pm. The flowers were still never delivered as guaranteed.
Great customer service! Right....
I would like to help other customers from becoming hurt or disappointed by my advise to not use FTD.
Please do not use FTD...Their GUARANTEE is not worth the paper its printed on.....
05/10/10
Name : Mike
Email : mikey_rana@yahoo.com
Order Number : fad43312
Name of the Delivering Florist : Flowers-n-more, albany, Oregon
Flower Complaint : This was my first time ordering with FTD. I ordered a premium size "Sunlit treasures" XX-4405 bouquet which was suppose to be purple irises and yellow roses. Instead it had only two irises and a bunch of carnations dyed purple. In lieu of roses, it consisted of some weird, twisted white daffodil things that looked way past their prime. It is hideous. I'm extremely disappointed and embarrassed to have given my partner such as crappy arrangement. F And this cost me almost $80! I will NEVER use FTD again.
Email : mikey_rana@yahoo.com
Order Number : fad43312
Name of the Delivering Florist : Flowers-n-more, albany, Oregon
Flower Complaint : This was my first time ordering with FTD. I ordered a premium size "Sunlit treasures" XX-4405 bouquet which was suppose to be purple irises and yellow roses. Instead it had only two irises and a bunch of carnations dyed purple. In lieu of roses, it consisted of some weird, twisted white daffodil things that looked way past their prime. It is hideous. I'm extremely disappointed and embarrassed to have given my partner such as crappy arrangement. F And this cost me almost $80! I will NEVER use FTD again.
05/10/10
Name : Mr. Tears
Email : Blndcutee@aol.com
Order Number :
Name of the Delivering Florist : Don't know
Flower Complaint : I am one of the over 85,000 thousand unhappy customers; who either never got flowers and or poor excuses of flowers.
I ordered flowers for Mother's Day severla days in advance of the big day. The order was for over $85.00 dollars. I never have used FTD- but did so as of the free magazine for Better Homes and Gardens for a year. Like that would even have happend if the flowers had been delivered.
I recieved the confirmation that the order was being processed- and I assumed that all was good. However, at around 5:00 or so Sunday- I had to tell my Mother that the I ordered flowers- as my Dad was suppose to be taking my Mother and the kids out for her special Diner.
We stayed home waiting for the flowers and ate in- THe flowers never came and I called twice- once at around 10:00 and the other closer to 11:00 PM. I heard my Mother crying in her bedroom, as she has been really sick- and was so sorry that I has spent the money- I had been let go from my job with the bad economy. I did it because I love my Mother and that she is getting up in years and in poor health.
I was given so many stories and was insulted by what I think was somone from India... Great customer service!! I was told to wait until around 12:00 at night...The flowers never came and I told my dad to turn the outdoor light out...
I never did get anyone to give me an answer- I wanted someone from FTD to call my mother and say how they were sorry? I new that would never happen, but had to put it out there.
I fnally demanded a refund the next day after 2:00PM still no flowers or call. I was told 5-7 days.. They took my money the same day!! Liek another caller said- they are using our money to gain interest. I understand that they do this to thousands of people.. you can do the math!!
If I help one person from using FTD- and from destroying anothers Holiday or special occasion- then this experience will be not in vain.
PLease don't use FTD !
waiting on a rufund
Email : Blndcutee@aol.com
Order Number :
Name of the Delivering Florist : Don't know
Flower Complaint : I am one of the over 85,000 thousand unhappy customers; who either never got flowers and or poor excuses of flowers.
I ordered flowers for Mother's Day severla days in advance of the big day. The order was for over $85.00 dollars. I never have used FTD- but did so as of the free magazine for Better Homes and Gardens for a year. Like that would even have happend if the flowers had been delivered.
I recieved the confirmation that the order was being processed- and I assumed that all was good. However, at around 5:00 or so Sunday- I had to tell my Mother that the I ordered flowers- as my Dad was suppose to be taking my Mother and the kids out for her special Diner.
We stayed home waiting for the flowers and ate in- THe flowers never came and I called twice- once at around 10:00 and the other closer to 11:00 PM. I heard my Mother crying in her bedroom, as she has been really sick- and was so sorry that I has spent the money- I had been let go from my job with the bad economy. I did it because I love my Mother and that she is getting up in years and in poor health.
I was given so many stories and was insulted by what I think was somone from India... Great customer service!! I was told to wait until around 12:00 at night...The flowers never came and I told my dad to turn the outdoor light out...
I never did get anyone to give me an answer- I wanted someone from FTD to call my mother and say how they were sorry? I new that would never happen, but had to put it out there.
I fnally demanded a refund the next day after 2:00PM still no flowers or call. I was told 5-7 days.. They took my money the same day!! Liek another caller said- they are using our money to gain interest. I understand that they do this to thousands of people.. you can do the math!!
If I help one person from using FTD- and from destroying anothers Holiday or special occasion- then this experience will be not in vain.
PLease don't use FTD !
waiting on a rufund
05/10/10
Name : adam demaria
Email : adamdemaria@aol.com
Order Number : #frn367173
Name of the Delivering Florist : better homesorder
Flower Complaint : order was not dlivered
Email : adamdemaria@aol.com
Order Number : #frn367173
Name of the Delivering Florist : better homesorder
Flower Complaint : order was not dlivered
05/10/10
Name : Mark Adkins
Email : subvocal@subvocal.net
Order Number : m2556539617
Name of the Delivering Florist :
Flower Complaint : Flowers never delivered to Mom, this Mothers Day, (shes 87 years old)and on hold for about thirty minutes with someone in INDIA!. Nothing resolved. Will never use FTD again.
Email : subvocal@subvocal.net
Order Number : m2556539617
Name of the Delivering Florist :
Flower Complaint : Flowers never delivered to Mom, this Mothers Day, (shes 87 years old)and on hold for about thirty minutes with someone in INDIA!. Nothing resolved. Will never use FTD again.
05/10/10
Name : lee
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : i ordered flowers delivered for friday or saturday 5/7 or 5/8 from ftd for mothers day
ftd took my credit card info and charged me right away
but NEVER delivered the flowers, never called me or my mother never even attempted to deliver or contact
when i called to complain, i waited nearly 15 minutes, got a confused young girl who wanted to check on my complaint; when i asked for a supervisor, i was put back on hold for 12 minutes, got a supervisor who could not do anything, then put me on hold again, until a manager came on after another nearly 10 minutes
GREAT customer service, to place an irate customer on hold for over 30 minutes,
then the manager told me that it would take 5-7 business days to refund/credit me
these people are using my YOUR money on a "float" until they get around to crediting your account and not delivering their product!!
This sure sounds like a great scam!!! take peoples money, hold it and get interest on it, never deliver the products ordered then when they get around to it - IF they get around to it, refund YOUR money that they have now illegally held!!!!
I will NEVER go back to FTD!!!!!
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : i ordered flowers delivered for friday or saturday 5/7 or 5/8 from ftd for mothers day
ftd took my credit card info and charged me right away
but NEVER delivered the flowers, never called me or my mother never even attempted to deliver or contact
when i called to complain, i waited nearly 15 minutes, got a confused young girl who wanted to check on my complaint; when i asked for a supervisor, i was put back on hold for 12 minutes, got a supervisor who could not do anything, then put me on hold again, until a manager came on after another nearly 10 minutes
GREAT customer service, to place an irate customer on hold for over 30 minutes,
then the manager told me that it would take 5-7 business days to refund/credit me
these people are using my YOUR money on a "float" until they get around to crediting your account and not delivering their product!!
This sure sounds like a great scam!!! take peoples money, hold it and get interest on it, never deliver the products ordered then when they get around to it - IF they get around to it, refund YOUR money that they have now illegally held!!!!
I will NEVER go back to FTD!!!!!
05/10/10
Name : Kim Caballero
Email : k_caballero@yahoo.com
Order Number : FRP398377
Name of the Delivering Florist : unknown
Flower Complaint : ATTENTION EVERYBODY! I SYMPATHIZE WITH ALL OF YOU. proflowers, 1-800-flowers AND NOW ftd HAVE FAILED. YOUR BEST FUTURE OPTIONS IS TO SEEK OUT A LOCAL FLORIST ONLINE AND MAKE YOUR ARRANGEMENTS WITH THEM PERSONALLY. THIS ONLINE FLOWER DELIVERY SERVICE IS CRAP. SO MANY DISAPPINTING EXCUSES AND LACK OF DELIVERY CONFIRMATIONS PUT YOUR MONEY, REPUTATION AND YOUR LOVED ONES AT RISK. I SHOULD HAVE LEARNED THIS TOUGH LESSON WHEN THESE COMPANIES FAILED A SECOND TIME LAST YEAR, WHAT WAS I THINKING? BEST ADVICE IS TO BE FULLY AWARE OF HOW THESE FAILED COMAPNIES WORD THEIR GUARANTEES AND MAKE THEM STICK TO IT. FAIL, FAIL FAIL.
Email : k_caballero@yahoo.com
Order Number : FRP398377
Name of the Delivering Florist : unknown
Flower Complaint : ATTENTION EVERYBODY! I SYMPATHIZE WITH ALL OF YOU. proflowers, 1-800-flowers AND NOW ftd HAVE FAILED. YOUR BEST FUTURE OPTIONS IS TO SEEK OUT A LOCAL FLORIST ONLINE AND MAKE YOUR ARRANGEMENTS WITH THEM PERSONALLY. THIS ONLINE FLOWER DELIVERY SERVICE IS CRAP. SO MANY DISAPPINTING EXCUSES AND LACK OF DELIVERY CONFIRMATIONS PUT YOUR MONEY, REPUTATION AND YOUR LOVED ONES AT RISK. I SHOULD HAVE LEARNED THIS TOUGH LESSON WHEN THESE COMPANIES FAILED A SECOND TIME LAST YEAR, WHAT WAS I THINKING? BEST ADVICE IS TO BE FULLY AWARE OF HOW THESE FAILED COMAPNIES WORD THEIR GUARANTEES AND MAKE THEM STICK TO IT. FAIL, FAIL FAIL.
05/10/10
Name : robert western
Email : clay@smooth-on.com
Order Number : frv26772
Name of the Delivering Florist :
Flower Complaint : I usually use Proflowers...over several years, never had a problem. I clicked on a pop-up banner for FTD on amazon.com to order mother's day flowers.
Mother's Day came and went and the flowers never arrived. Called FTD to trace the shipment. Talked to a non-caring brain dead someone in India (I think). Best they could do was offer to deliver them 3 days after mother's day or give a refund.
I took the refund and learned a big lesson. PROFLOWERS is the only way to go.
Email : clay@smooth-on.com
Order Number : frv26772
Name of the Delivering Florist :
Flower Complaint : I usually use Proflowers...over several years, never had a problem. I clicked on a pop-up banner for FTD on amazon.com to order mother's day flowers.
Mother's Day came and went and the flowers never arrived. Called FTD to trace the shipment. Talked to a non-caring brain dead someone in India (I think). Best they could do was offer to deliver them 3 days after mother's day or give a refund.
I took the refund and learned a big lesson. PROFLOWERS is the only way to go.
05/10/10
Name : Mysti Sullivan
Email : mystidsullivan@aol.com
My Complaint : I ordered flowers for my mother on 5-07-10 for Mothers Day 5-09-10. By 800pm pst they have not been delivered. I called the company spoke to a guy named Mark. He stated that they were not able to do the delivery they were unable to get it done. "I said it would have been nice if I got a phone call telling me that" He was rude saying to me the have 1000's of deliveries. He mentioned they could do it on Mon or Tues and the would upgrade my order by $10.00. I said no way I want a refund. This was my first experience with them and the last. Sorry to everyone else who went through this.
Email : mystidsullivan@aol.com
My Complaint : I ordered flowers for my mother on 5-07-10 for Mothers Day 5-09-10. By 800pm pst they have not been delivered. I called the company spoke to a guy named Mark. He stated that they were not able to do the delivery they were unable to get it done. "I said it would have been nice if I got a phone call telling me that" He was rude saying to me the have 1000's of deliveries. He mentioned they could do it on Mon or Tues and the would upgrade my order by $10.00. I said no way I want a refund. This was my first experience with them and the last. Sorry to everyone else who went through this.
05/09/10
Name : Carrie Skinner
Email : mcskinner@msn.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : I ordered the NEW DREAM BOUQUET to be delivered for mothers day. The description of the arrangement is this: Sweet yellow spray roses, pink carnations, asters and blue iris arrive in a glass bubble bowl vase. My mother- in-law got white and pink roses and some white carnations. When I called customer service I spoke to a foreigner who could barely speak english. She said they would send someone out to pick the flowers up and they would send the correct arrangement tomorrow. I told her I paid extra for it to be sent today. She said this is all I can do. When I asked to speak to a manager she repeated the same line over and over. She kept saying, "I understand you would like to speak to a supervisor, but I am here assisting you". When I said this is unacceptable she would repeat the same thing. Over and over.
Email : mcskinner@msn.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : I ordered the NEW DREAM BOUQUET to be delivered for mothers day. The description of the arrangement is this: Sweet yellow spray roses, pink carnations, asters and blue iris arrive in a glass bubble bowl vase. My mother- in-law got white and pink roses and some white carnations. When I called customer service I spoke to a foreigner who could barely speak english. She said they would send someone out to pick the flowers up and they would send the correct arrangement tomorrow. I told her I paid extra for it to be sent today. She said this is all I can do. When I asked to speak to a manager she repeated the same line over and over. She kept saying, "I understand you would like to speak to a supervisor, but I am here assisting you". When I said this is unacceptable she would repeat the same thing. Over and over.
05/09/10
Name : Perry Ruspantine
Email : pvr@juno.com
Order Number : FAW24653
Name of the Delivering Florist : Don't know
Flower Complaint : I ordered anniversary flowers for my daughter and son in law on April 12. I even did the double upgrade. The flowers were a disgrace. I notified FTD to tell them I was embarassed to admit I sent them. They promised to send a new arrangement. My daughter and son in law are still waiting.....after three notifications, FTD has still not sent the new arrangement or acknowledged my calls or emails. No more FTD for me..
Email : pvr@juno.com
Order Number : FAW24653
Name of the Delivering Florist : Don't know
Flower Complaint : I ordered anniversary flowers for my daughter and son in law on April 12. I even did the double upgrade. The flowers were a disgrace. I notified FTD to tell them I was embarassed to admit I sent them. They promised to send a new arrangement. My daughter and son in law are still waiting.....after three notifications, FTD has still not sent the new arrangement or acknowledged my calls or emails. No more FTD for me..
05/09/10
Name : Jay Moonskip
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : On May 2, I ordered 10 Tickled Pink Orchids for my Mom, to be delivered on May 7. I got a standard confirmation via e-mail, with no indication of any problem. Fully five days later, at 7:10 AM on May 7 -- the day the flowers were supposed to arrive -- I get an e-mail message from FTD.COM titled "SECOND CHOICE NEEDED", and saying "The item that you ordered is currently unavailable in your recipient's delivery area." Thanks so much, FTD, for waiting until delivery day to tell me you can't fulfill my order! And no, my Mom doesn't live in the remote Utah desert, but in a good-size coastal town in California.
The e-mail message also said that I should call FTD's 800 number to select another item. The "customer service" person sweetly told me that I should choose some other possibilities from their web site, and he would tell me "whether they're available"! Oh, and did I mention that FTD had already taken full payment on the order, even though they knew they couldn't fulfill it? How can a company survive with such flamingly rude and incompetent business practices??
Of course, I canceled the FTD order entirely, and went instead with 1-800-FLOWERS.COM. Goodbye, FTD!
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : On May 2, I ordered 10 Tickled Pink Orchids for my Mom, to be delivered on May 7. I got a standard confirmation via e-mail, with no indication of any problem. Fully five days later, at 7:10 AM on May 7 -- the day the flowers were supposed to arrive -- I get an e-mail message from FTD.COM titled "SECOND CHOICE NEEDED", and saying "The item that you ordered is currently unavailable in your recipient's delivery area." Thanks so much, FTD, for waiting until delivery day to tell me you can't fulfill my order! And no, my Mom doesn't live in the remote Utah desert, but in a good-size coastal town in California.
The e-mail message also said that I should call FTD's 800 number to select another item. The "customer service" person sweetly told me that I should choose some other possibilities from their web site, and he would tell me "whether they're available"! Oh, and did I mention that FTD had already taken full payment on the order, even though they knew they couldn't fulfill it? How can a company survive with such flamingly rude and incompetent business practices??
Of course, I canceled the FTD order entirely, and went instead with 1-800-FLOWERS.COM. Goodbye, FTD!
05/08/10
Name : Penny
Email : phollis4tcs@earthlink.ner
Order Number :
Name of the Delivering Florist :
Flower Complaint : Customer service reps speak such broken English I had to call back twice to try to place an order with someone I could understand. I finally gave up because I could not find a single person who could speak good English!
Email : phollis4tcs@earthlink.ner
Order Number :
Name of the Delivering Florist :
Flower Complaint : Customer service reps speak such broken English I had to call back twice to try to place an order with someone I could understand. I finally gave up because I could not find a single person who could speak good English!
05/08/10
Name : Jay Moonskip
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : On May 2, I ordered 10 Tickled Pink Orchids for my Mom, to be delivered on May 7. I got a standard confirmation via e-mail, with no indication of any problem. Fully five days later, at 7:10 AM on May 7 -- the day the flowers were supposed to arrive -- I get an e-mail message from FTD.COM titled "SECOND CHOICE NEEDED", and saying "The item that you ordered is currently unavailable in your recipient's delivery area." Thanks so much, FTD, for waiting until delivery day to tell me you can't fulfill my order! And no, my Mom doesn't live in the remote Utah desert, but in a good-size coastal town in California.
The e-mail message also said that I should call FTD's 800 number to select another item. The "customer service" person sweetly told me that I should choose some other possibilities from their web site, and he would tell me "whether they're available"! Oh, and did I mention that FTD had already taken full payment on the order, even though they knew they couldn't fulfill it? How can a company survive with such flamingly rude and incompetent business practices??
Of course, I canceled the FTD order entirely, and went instead with 1-800-FLOWERS.COM. Goodbye, FTD!
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : On May 2, I ordered 10 Tickled Pink Orchids for my Mom, to be delivered on May 7. I got a standard confirmation via e-mail, with no indication of any problem. Fully five days later, at 7:10 AM on May 7 -- the day the flowers were supposed to arrive -- I get an e-mail message from FTD.COM titled "SECOND CHOICE NEEDED", and saying "The item that you ordered is currently unavailable in your recipient's delivery area." Thanks so much, FTD, for waiting until delivery day to tell me you can't fulfill my order! And no, my Mom doesn't live in the remote Utah desert, but in a good-size coastal town in California.
The e-mail message also said that I should call FTD's 800 number to select another item. The "customer service" person sweetly told me that I should choose some other possibilities from their web site, and he would tell me "whether they're available"! Oh, and did I mention that FTD had already taken full payment on the order, even though they knew they couldn't fulfill it? How can a company survive with such flamingly rude and incompetent business practices??
Of course, I canceled the FTD order entirely, and went instead with 1-800-FLOWERS.COM. Goodbye, FTD!
05/07/10
Name : Julie Baker
Email : baker@ryanlaw.com
Order Number : FAV40323
Name of the Delivering Florist : Lexi Floral & Gifts
Flower Complaint : I ordered flowers through FTD for my mother. It was a LIVE Plant/Flower arrangement (FTD Item #EO-6059 The FTD Florist Designed Blooming and Green Plants in a Basket". The florist, Lexi Floral & Gifts, first delivered flowers meant for someone else including a card meant for someone else. My mother called and let the florist know of the incorrect delivery so that they could go to someone else (the florist did not even thank her). Then my mother indicated what she received were SILK/FAKE flowers. This is not what I ordered. I contacted FTD who said they would contact the florist and have them make it right (satisfaction guaranteed). I had my mother call the florist since she would be out and about over the weekend to schedule the re-delivery. The florist was rude and said that she had the right to change things from the order. I called the florist and said that satisfaction was guaranteed and the florist said that since my mother was rude she would not re-deliver. I have also filed a complaint with FTD.
Email : baker@ryanlaw.com
Order Number : FAV40323
Name of the Delivering Florist : Lexi Floral & Gifts
Flower Complaint : I ordered flowers through FTD for my mother. It was a LIVE Plant/Flower arrangement (FTD Item #EO-6059 The FTD Florist Designed Blooming and Green Plants in a Basket". The florist, Lexi Floral & Gifts, first delivered flowers meant for someone else including a card meant for someone else. My mother called and let the florist know of the incorrect delivery so that they could go to someone else (the florist did not even thank her). Then my mother indicated what she received were SILK/FAKE flowers. This is not what I ordered. I contacted FTD who said they would contact the florist and have them make it right (satisfaction guaranteed). I had my mother call the florist since she would be out and about over the weekend to schedule the re-delivery. The florist was rude and said that she had the right to change things from the order. I called the florist and said that satisfaction was guaranteed and the florist said that since my mother was rude she would not re-deliver. I have also filed a complaint with FTD.
05/07/10
Name : Cynthia English
Email : cynthiasun79@aol.com
Order Number : FRQ122941
Name of the Delivering Florist : Customer Service
Flower Complaint : Ordered flowers to be delivered on May 6 for Mother's Day. The issue started the previous Saturday when a rep called me to change my order. I made the changes, confirmed the order on Monday. I had two orders being shipped out by FTD, and when I received confirmation on 5/6 for the deliver of one of the orders and not the other I called Customer Service and they said the order was cancelled!!!! Not only that they said my money was refunded, which it wasn't. I explained I did not receive the refund, and they told me it was not cancelled. Then I tried to work with the customer service rep to change the order and continue with the having them send the flowers immediately-because the receipent should receive the flowers on 5/6 (the day this is all happening). They said they couldn't do that, and I told them to just give me a refund, but to send me an EMAIL of the cancellation and that I would be refunded!
I received the confirmation on May 7 at 12:34 am!
Just a note I was on the phone with Customer Service for 1 hour and 45 minutes. That blows!
I will never use FTD again. Perhpas if they move their customer service to the United States I may reconsider. Or, have people who are customers talk to customer service reps who both have the same language as their primary language. Comprehension is everything with Customer Service!
They suck!
Email : cynthiasun79@aol.com
Order Number : FRQ122941
Name of the Delivering Florist : Customer Service
Flower Complaint : Ordered flowers to be delivered on May 6 for Mother's Day. The issue started the previous Saturday when a rep called me to change my order. I made the changes, confirmed the order on Monday. I had two orders being shipped out by FTD, and when I received confirmation on 5/6 for the deliver of one of the orders and not the other I called Customer Service and they said the order was cancelled!!!! Not only that they said my money was refunded, which it wasn't. I explained I did not receive the refund, and they told me it was not cancelled. Then I tried to work with the customer service rep to change the order and continue with the having them send the flowers immediately-because the receipent should receive the flowers on 5/6 (the day this is all happening). They said they couldn't do that, and I told them to just give me a refund, but to send me an EMAIL of the cancellation and that I would be refunded!
I received the confirmation on May 7 at 12:34 am!
Just a note I was on the phone with Customer Service for 1 hour and 45 minutes. That blows!
I will never use FTD again. Perhpas if they move their customer service to the United States I may reconsider. Or, have people who are customers talk to customer service reps who both have the same language as their primary language. Comprehension is everything with Customer Service!
They suck!
05/06/10
Name : Aimee
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : I purchased flowers from FTD.com for the amount of $94.98 for my mother for her birthday/mother's day gift. The flowers were to be delivered the following day. I recieved an email several hours later informing me I needed to call and choose a "second choice" because the flowers could not be delivered. When I called to make my second choice that was not an option...the only option I was given was to have the flowers shipped a day later which would cost me an additional fee of $14.96. After waiting on hold forever I spoke with a supervisor by the name of Eli Montemayor only to be told there is nothing he can do for me that I can eiter pay the extra cash to have the flowers delivered a day LATE or I could cancel my order. Now I'm left trying to find a local florist to and beg them to deliver flowers on the same day...I will never purchase flowers through FTD again and recommend that you don't either!!
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : I purchased flowers from FTD.com for the amount of $94.98 for my mother for her birthday/mother's day gift. The flowers were to be delivered the following day. I recieved an email several hours later informing me I needed to call and choose a "second choice" because the flowers could not be delivered. When I called to make my second choice that was not an option...the only option I was given was to have the flowers shipped a day later which would cost me an additional fee of $14.96. After waiting on hold forever I spoke with a supervisor by the name of Eli Montemayor only to be told there is nothing he can do for me that I can eiter pay the extra cash to have the flowers delivered a day LATE or I could cancel my order. Now I'm left trying to find a local florist to and beg them to deliver flowers on the same day...I will never purchase flowers through FTD again and recommend that you don't either!!
05/01/10
Name : Thelina O'Daniel
Email : Thelina1@gmail.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : I placed an order formothers day flowers to be delivered on May 8th. The flowers were delivered on May 1st!!!!!!
There was no explaination except a sorry and 20% discount I will never order fro FTD again! Ever!
Email : Thelina1@gmail.com
Order Number :
Name of the Delivering Florist :
Flower Complaint : I placed an order formothers day flowers to be delivered on May 8th. The flowers were delivered on May 1st!!!!!!
There was no explaination except a sorry and 20% discount I will never order fro FTD again! Ever!
04/19/10
Name : kenji
Email : yourmom@yourmom.com
Order Number : FTD Suxors
Name of the Delivering Florist : SimplyAjoke
Flower Complaint : These guys truly suck.... I have never had such a run around and bait and switch in all my life.
I would rather buy flowers from Armando on the corner and rely upon him to deliver then FTD.
Simply put they have grown to big to fast! And in doing so have lost the customers in the process.
Email : yourmom@yourmom.com
Order Number : FTD Suxors
Name of the Delivering Florist : SimplyAjoke
Flower Complaint : These guys truly suck.... I have never had such a run around and bait and switch in all my life.
I would rather buy flowers from Armando on the corner and rely upon him to deliver then FTD.
Simply put they have grown to big to fast! And in doing so have lost the customers in the process.
-----------------------------
Name : margaret varoff
Email : mvaroff@gmail.com
Order Number : C1003673527
Name of the Delivering Florist :
Flower Complaint : i ordered flowers on 4/17/l0 to be delivered 4/18/10 to Vanellas funeral home 29 madison st. nyc, ny...the flowers were for thomas hart...i took the trip from maryland to ny, and was shocked at what i was charged 75 dollars or more for the Faithfull Blessing Bouquet...it appeared to be something of value in the amt of under 40 dollars..it was terribly scimpy, advertisement said 6 leaves, it was perhaps 3, i was ashamed of what it was when i saw it..i complained by phone they said an 18 dollars discount..i said i would notify by credit account people to contest this delivery of flowers...i have ordered ftd before and didn't complain...the florist who delivered, cheated with the arrangement, obviously. i was embarrased. you should deal with the florist in new york who delivered the flowers to vanellas funeral parlor..i was cheated for the money involved...thank you, please answer, as i do intend to notify my credit company, i have excellent credit...pay my bills on time...i really feel that this was for my deceased brother, and it should have been nice for 75 dollars total amt...thank you in advance
Email : mvaroff@gmail.com
Order Number : C1003673527
Name of the Delivering Florist :
Flower Complaint : i ordered flowers on 4/17/l0 to be delivered 4/18/10 to Vanellas funeral home 29 madison st. nyc, ny...the flowers were for thomas hart...i took the trip from maryland to ny, and was shocked at what i was charged 75 dollars or more for the Faithfull Blessing Bouquet...it appeared to be something of value in the amt of under 40 dollars..it was terribly scimpy, advertisement said 6 leaves, it was perhaps 3, i was ashamed of what it was when i saw it..i complained by phone they said an 18 dollars discount..i said i would notify by credit account people to contest this delivery of flowers...i have ordered ftd before and didn't complain...the florist who delivered, cheated with the arrangement, obviously. i was embarrased. you should deal with the florist in new york who delivered the flowers to vanellas funeral parlor..i was cheated for the money involved...thank you, please answer, as i do intend to notify my credit company, i have excellent credit...pay my bills on time...i really feel that this was for my deceased brother, and it should have been nice for 75 dollars total amt...thank you in advance
-------------------------------
Name : Kate C. juliff
Email : kjuliff@gmail.com
Flower Complaint : I looked up Discovery Bay Florists on Google and found http://www.galleryflorist.com/discovery-bay.htm?src=google-n
I ordered flowers on a Wednesday to be delivered on the following Friday am.
I ordered online but followed up later by phone. I believed the florist was in Discovery Bay.
When I phoned around 3:30 pm ET I was told that the florist was closed and delivery could not be confirmed. When I said that's weird as it is only the middle of the day in CA I was told - no it isn't it is after 5 there!
I was told that there was no information I could be given as the florist was in Texas and was closed.
I then had to order from another florist.
I do not mind buying via a network but expect to be told I am buying that way.
The website claims
"Flowers delivered in Discovery Bay. Third generation family florist."
And the page title is "Gallery Florist - Flowers & Gift Baskets Delivered in Discovery Bay"
Email : kjuliff@gmail.com
Flower Complaint : I looked up Discovery Bay Florists on Google and found http://www.galleryflorist.com/discovery-bay.htm?src=google-n
I ordered flowers on a Wednesday to be delivered on the following Friday am.
I ordered online but followed up later by phone. I believed the florist was in Discovery Bay.
When I phoned around 3:30 pm ET I was told that the florist was closed and delivery could not be confirmed. When I said that's weird as it is only the middle of the day in CA I was told - no it isn't it is after 5 there!
I was told that there was no information I could be given as the florist was in Texas and was closed.
I then had to order from another florist.
I do not mind buying via a network but expect to be told I am buying that way.
The website claims
"Flowers delivered in Discovery Bay. Third generation family florist."
And the page title is "Gallery Florist - Flowers & Gift Baskets Delivered in Discovery Bay"
-------------------
Name : Cynthia Millett
Email : cindi4451@aol.com
Order Number : 427906
Name of the Delivering Florist : Pink Lotus Florist, Buffalo, NY
Flower Complaint : I ordered flowers on 03/10/10. I printed my confirmation and the amount for the flowers was $49.98, $2.00 tax, and $9.99 service which comes to a total of $61.98. I was charged for $75.51. I tried calling the 1-888 number that is provided. The recording gives the hours that they are open and other things. They say please leave a message. When it comes to leave a message, another message comes on and says their mailbox is full and I couldn't leave a message. I've been calling all morning. This will be resolved because I work for a bank and I will stop payment and this florist will be reported to the New York State Attorney General's office if I'm not refunded. What a way to run a business.
Email : cindi4451@aol.com
Order Number : 427906
Name of the Delivering Florist : Pink Lotus Florist, Buffalo, NY
Flower Complaint : I ordered flowers on 03/10/10. I printed my confirmation and the amount for the flowers was $49.98, $2.00 tax, and $9.99 service which comes to a total of $61.98. I was charged for $75.51. I tried calling the 1-888 number that is provided. The recording gives the hours that they are open and other things. They say please leave a message. When it comes to leave a message, another message comes on and says their mailbox is full and I couldn't leave a message. I've been calling all morning. This will be resolved because I work for a bank and I will stop payment and this florist will be reported to the New York State Attorney General's office if I'm not refunded. What a way to run a business.
------------------
03/08/10
Name : Debbie
Email : debbiesfoxhouse@hotmail.com
Order Number : # C113435
Name of the Delivering Florist : Pink Lotus Florist Fort Wayne, IN
Email : debbiesfoxhouse@hotmail.com
Order Number : # C113435
Name of the Delivering Florist : Pink Lotus Florist Fort Wayne, IN
Flower Complaint : I just purchased this order from you on
3/1/10
I have my printed invoice with a total balance
of (($52.38 )) which included the local Service of ($9.99)
Your establishment charged my credit card (($63.18))
I have tried to call your 1-888-866-6612 number posted on
your web page. This is obviously a bogus phone number;just like your e-mail us link which is in obvious effort
to avoid customers that you have ripped off! If my account
is not credited immediately, I will be in touch with the Indiana
State Attorney General's office! I went through your flower shop
because I thought you were a reputable business. The one time I actually got through to you by way of your 888 number, I never got to say a word but, was hung up on immediately.
I will watch for a credit from your establishment in the next
24 hours before I proceed. I will also be getting in touch with my credit card company with my printed receipt from your web site which reflects the amount that was suppose to be charged; not some made-up amount.
I have my printed invoice with a total balance
of (($52.38 )) which included the local Service of ($9.99)
Your establishment charged my credit card (($63.18))
I have tried to call your 1-888-866-6612 number posted on
your web page. This is obviously a bogus phone number;just like your e-mail us link which is in obvious effort
to avoid customers that you have ripped off! If my account
is not credited immediately, I will be in touch with the Indiana
State Attorney General's office! I went through your flower shop
because I thought you were a reputable business. The one time I actually got through to you by way of your 888 number, I never got to say a word but, was hung up on immediately.
I will watch for a credit from your establishment in the next
24 hours before I proceed. I will also be getting in touch with my credit card company with my printed receipt from your web site which reflects the amount that was suppose to be charged; not some made-up amount.
----------------
03/02/10
Name : G. Miller
Email : wifflegolfer@msn.com
From :
Name of the Delivering Florist : FTD
Flower Complaint : Buy direct from your local florist. I found out this is really a wire- service to your local florist, which can take as much as 30% away from the florist. You will receive more of a bouquet without paying a wire-service taking the profits from your local florist. Local florist need consumers help. Please call your local florist and support your local florist so they can stay in business.
Email : wifflegolfer@msn.com
From :
Name of the Delivering Florist : FTD
Flower Complaint : Buy direct from your local florist. I found out this is really a wire- service to your local florist, which can take as much as 30% away from the florist. You will receive more of a bouquet without paying a wire-service taking the profits from your local florist. Local florist need consumers help. Please call your local florist and support your local florist so they can stay in business.
---------------
02/28/10
Name : Michelle Bowling
Email Address (optional) : myshellebe@yahoo.com
From : Denver Colorado
Name of the Delivering Florist : Pinklotusflorist.com
Email Address (optional) : myshellebe@yahoo.com
From : Denver Colorado
Name of the Delivering Florist : Pinklotusflorist.com
I
ordered pink roses for my cousin who was diagnosed with Liver Failure..
It was several days after Christmas..
I was with family in Phoenix.
I ordered on -line and than cancelled same day on a Sunday.
I was charged a $10.00 cancellation fee.
They than over-charged my credit card m by $15... and finally returned $$in February...
FTD.... forget it...
Try Proflowers... $30 cheaper...
Great Service...
It was several days after Christmas..
I was with family in Phoenix.
I ordered on -line and than cancelled same day on a Sunday.
I was charged a $10.00 cancellation fee.
They than over-charged my credit card m by $15... and finally returned $$in February...
FTD.... forget it...
Try Proflowers... $30 cheaper...
Great Service...
Editor Note: You may want to read the Proflowers complaints on this website too.
--------------------
02/27/10
Name: Thomas Ross
Email: ttross@sbcglobal.net
From : Danbury, CT
Name of the Delivering Florist : Alice's Florist Shop
Email: ttross@sbcglobal.net
From : Danbury, CT
Name of the Delivering Florist : Alice's Florist Shop
I ordered a large bouquet of red roses in a vase from
FTD.com to be delivered to my wive on Valentine's Day, 2010. First, they ruined
the surprise by calling and of course, my wife answered. Flowers were awful,
past their prime, some buds actually drooped over. By the following day, many of
them had drooped over. I contacted FTD through email that day, complained and
noted their 7-day guarantee. Their policy says complaints will be resolved
within 48 hours. No response. Emailed them again. Still no response. Called
them; was told the wait would be 15 minutes before a rep could help me.
Recording then directed me back to the website. I'll never order from them
again. Horrible customer service. And the guarantee is an obvious lie.
---------------
02/17/10
Name: Judy
Email: judy_blume@yahoo.com
From : San Antonio, Texas
Name of the Delivering Florist : FTD
Email: judy_blume@yahoo.com
From : San Antonio, Texas
Name of the Delivering Florist : FTD
My fiancee ordered flowers for me a week before Valentine's day. I was
so excited to see what he had picked for me. He had them sent to my office on
Friday the 12th. I waited and waited and these flowers never came. I called my
fiance and he called the customer service line. He did receive a confirmation
number that they would be delivered FED-EX. When he put in the confirmation
number it said item not found. That was scary! He called customer service again
to be on hold for about 2 hours and just when he gets a human voice the line
disconnected. He called back to be on hold for about 45 minutes and come to find
out my order was going to be shipped on Feb 19th due to a computer glitch. My
flowers were not the only ones that got screwed up countless orders had the same
fate. We will never order flowers from FTD! I heard they were the best and now
we know they are the worst! The only good thing was that we stopped the order in
time to get a full refund which came quickly.
-----------------
02/16/10
Name : Ben
Email: h2orules@hotmail.com
From: Kirkland, WA
Name of the Delivering Florist : Shannon's Flowers and Gifts (Bothell, WA)
Email: h2orules@hotmail.com
From: Kirkland, WA
Name of the Delivering Florist : Shannon's Flowers and Gifts (Bothell, WA)
I ordered a very nice arrangement on
FTD.com for my fiance for Valentine's Day. On the website, there was an option
for "Good, Better, Best", with each containing more flowers. Being a closet
romantic, I opted for the "Best", which had 15 roses, including three white ones
in the center forming a heart shape. But my fiance only got the "Good"
arrangement with 8 roses in it. Since I paid for 15, I called customer
service. First, they couldn't get a hold of the florist, so asked me to call
back the next day. I did, first thing in the morning, and they finally got
through to the florist - what they told me next I found utterly ridiculous:
Apparently, the florist's roses cost extra around valentines day, so they filled
the order "to value". Essentially the local florist decided they'd just totally
screw up the arrangement (which now has no heart shape in the middle, due to
fewer roses) because their supplies were higher cost that week. Owning two
small businesses, I understand how hard it can be to handle rising costs, but
this still left me really dissatisfied, since I had very clearly ordered a
specific # of roses. If this florist couldn't fulfill it, FTD should have found
one that could, or notified me of the problem, giving me an option to cancel my
order and go elsewhere. The florist even had the audacity to refuse to fix the
problem to the customer service agent who called them. At least FTD refunded
15% of my order, which was within a few $of the difference in cost. I decided
not to get angry on the phone because I know the poor woman in customer service
had already been on the phone for 20 mins with the local florist (I was on hold
the whole time) trying to get them to fix it. Still... I'd expect there to be
an agreement florists have to sign to be an FTD florist that requires them to
deliver what's ordered. This is the 3rd year in a row that online/phone
florists have messed up my orders - from now on, I'm only working with local
florists directly.
-----------------
02/16/10
Name: Jim Hill
Email : jhill0808@yahoo.com
From: Jackson, MS
Name of the Delivering Florist : Greenfield
Email : jhill0808@yahoo.com
From: Jackson, MS
Name of the Delivering Florist : Greenfield
I ordered a dozen red roses for my girlfriend for Valentines Day to be
delivered on Friday 2/12/10. Due to snow and ice I called prior to this day and
hag the delivery date changed to Monday 2/15/2010. They told me no problem and
it would be changed to Monday. Well, they were delivered on Friday to an empty
office and just sat int he common kitchen area for her to find on her own on
Monday.
I called back to FTD and told them what happened. They offered to resend but did not have red roses to send (????) how does a florist run out of red roses. So they offered to upgrage my order to another arrangement and stated that they would make sure they had pink roses.
The flowers arrived on Monday via a local florist and was not anything close to what they showed me they were going to send. I called them back to complain and get a refund because I was completely over them. They stated that they could either pick up the flowers and give me a refund or pick them up and them redeliver another arrangement later. I told them "no your not" that you have made me look like a smuck twice now and was not going to do it again and you had better get someone onthe phone that can take care of this. After a 5 minute hold. The lady came back and told that they will leave the flowers and refund my credit card. I posted pics of what she was to receive and what she did actually recieve. I will never use an online florist again. I recommend to all that you support your local florist!!!!
I called back to FTD and told them what happened. They offered to resend but did not have red roses to send (????) how does a florist run out of red roses. So they offered to upgrage my order to another arrangement and stated that they would make sure they had pink roses.
The flowers arrived on Monday via a local florist and was not anything close to what they showed me they were going to send. I called them back to complain and get a refund because I was completely over them. They stated that they could either pick up the flowers and give me a refund or pick them up and them redeliver another arrangement later. I told them "no your not" that you have made me look like a smuck twice now and was not going to do it again and you had better get someone onthe phone that can take care of this. After a 5 minute hold. The lady came back and told that they will leave the flowers and refund my credit card. I posted pics of what she was to receive and what she did actually recieve. I will never use an online florist again. I recommend to all that you support your local florist!!!!
---------------
02/16/10
Name: Debbie Parke
Email : Debbiex12@hotmail.com
From: New York
Name of the Delivering Florist : Casa De Flores
Email : Debbiex12@hotmail.com
From: New York
Name of the Delivering Florist : Casa De Flores
My boyfriend wanted to surprise me for Valentine's Day with a
beautiful bouquet of roses. When I did not call him to let him know that I go
the roses he was concerned called. I informed him that I did not receive any
roses, even though he got a confirmation that the roses were received the day
before. He call FTD and they claim that a delivery attempted was made 2 twice
that day. Not true I was off from work and was home all day. Once he contacted
FTD they called me and apologized informing me that the flower arrangement it
not make it on the truck for delivery, and they would be delivered that
afternoon with a free box of chocolates. The wee flowers delivered that
afternoon. I lived in a gate community, when the delivery person called, I let
them in, they would 'not even drive in thru the gate, I had to meet them at the
gate to pick up the ugliest arrangement of flowers I ever received with an old
stall box of chocolates which I threw in the trash. The flowers were so ugly
that I could not stand to look at them and put them in the upstairs bathroom
with the door closed. I call the florist and inform her that flowers I
received were not what was ordered and looked like something that was thrown
together at the last minute. All she could say was that the sender should
request a refund and she would eat the cost.
---------------------
02/15/10
Name : Kerry
Email : kerry.o@sbcglobal.net
From : KC
Ordered flowers online with FTD on Tues, 2/9/2010 for delivery to my wife's work on Fri 2/12/2010. I was hoping this would be the start to a wonderful Valentine's weekends. Friday the 12th arrives and passes, no flowers delivered, no phone call, they had my cell, home and work. On Sat I called FTD "customer service", they told me of weather delays in shipping and told me they could be rerouted and delivered on Sat...at a charge of $18.95...I didn't ask for Sat delivery, I asked for Friday delivery....I requested a refund which I still have not seen...to add insult to injury, on Monday my wife arrived at work to find a box from FTD which had been thrown over there gate, inside where the flowers, dead, a broken vase. This box had been exposed to the Midwest weather for the weekend, snow and cold don't make roses very pretty...but I guess in FTD's mind, they delivered......Thanks FTD for giving my wife and I such a wonderful Valentine's Day.
Email : kerry.o@sbcglobal.net
From : KC
Ordered flowers online with FTD on Tues, 2/9/2010 for delivery to my wife's work on Fri 2/12/2010. I was hoping this would be the start to a wonderful Valentine's weekends. Friday the 12th arrives and passes, no flowers delivered, no phone call, they had my cell, home and work. On Sat I called FTD "customer service", they told me of weather delays in shipping and told me they could be rerouted and delivered on Sat...at a charge of $18.95...I didn't ask for Sat delivery, I asked for Friday delivery....I requested a refund which I still have not seen...to add insult to injury, on Monday my wife arrived at work to find a box from FTD which had been thrown over there gate, inside where the flowers, dead, a broken vase. This box had been exposed to the Midwest weather for the weekend, snow and cold don't make roses very pretty...but I guess in FTD's mind, they delivered......Thanks FTD for giving my wife and I such a wonderful Valentine's Day.
----------------
02/15/10
Name: Victoria Gavigan
Email : vgavigan1980@hotmail.com
From : Maryland
Name of the Delivering Florist : FTD
Email : vgavigan1980@hotmail.com
From : Maryland
Name of the Delivering Florist : FTD
Me and my husband were just married in October and this was our first
Valentines Day together. He ordered flowers from FTD on the 12th and was sent a
confirmation saying they would arrive the 14th.... NO FLOWERS!!! It is now the
15th and he calls in asking where the flowers are. There response is they could
not find a florist to fill the order so they could not send the flowers....
Where was the phone call? or the email saying this yesterday or the day before
so he would have a choice of going out and buying something different? Then to
just say we are sorry there is nothing we can do but refund your money!! You
missed valentines day and that is unacceptable in itself, but to just say your
sorry and refund my money. What kind of customer service is that? I will never
use this site again and nor will any of my family. I am going to tell as many
people as I can so the same situation can be avoided for others. FTD YOU SHOULD
BE ASHAMED OF YOURSELF!!
-------------------
02/14/10
Name: James Lane
Email : robbielane1@hotmail.com
From : Cleveland, TN
FTD Strikes Again!
Order #: FRO287574
Delivery Date: 02/13/2010
I placed an order 2-12-10. It was supposed to be delievered 2-13-10. FTD called me the evening of 2-13-10, and told me they were unable to deliver. FTD informed me they would with-out doubt make the delivery on 2-14-10. At 3:00 pm on 2-14, FTD now says that the delivery won't be until 2-15-10 or 2-16-10. This was for my two children of 12 and 14. I now for the first time in their lives missed Valentines Day because I depended on FTD. The only thing FTD could offer was my money back and it is going to take up to 5 days to do that.
They totally blame the shops for not being willing to do their jobs!
Email : robbielane1@hotmail.com
From : Cleveland, TN
FTD Strikes Again!
Order #: FRO287574
Delivery Date: 02/13/2010
I placed an order 2-12-10. It was supposed to be delievered 2-13-10. FTD called me the evening of 2-13-10, and told me they were unable to deliver. FTD informed me they would with-out doubt make the delivery on 2-14-10. At 3:00 pm on 2-14, FTD now says that the delivery won't be until 2-15-10 or 2-16-10. This was for my two children of 12 and 14. I now for the first time in their lives missed Valentines Day because I depended on FTD. The only thing FTD could offer was my money back and it is going to take up to 5 days to do that.
They totally blame the shops for not being willing to do their jobs!
-------------------
02/14/10
Name: James
Email : jamesschm@hotmail.com
From : Richfield, MN
I placed an order four days in advance for delivery on the Friday before Valentines Day. This is a new relationship for me and the ocassion was very important. FTD was quick to charge my card and send me a confirmation email with the order number. Being the cautious type I went online Thursday to check the status but kept getting an error message telling me that the order number was invalid. I called their customer service line and was told that yes; orders placed earlier in the week were missing a digit. I was put on hold and when the young lady came back she said that she had checked with the local delivering florist and all was well. Well guess what; Friday came and no delivery took place. I was livid and not only sent them an email which was never responded to but tried to call them only to be told that because of the holiday rush no operatator would be available to take my call. She was the only woman in her office not to receive anything. I was left looking like a complete idiot and the beauty of it is I had to pay for that privilege.
Email : jamesschm@hotmail.com
From : Richfield, MN
I placed an order four days in advance for delivery on the Friday before Valentines Day. This is a new relationship for me and the ocassion was very important. FTD was quick to charge my card and send me a confirmation email with the order number. Being the cautious type I went online Thursday to check the status but kept getting an error message telling me that the order number was invalid. I called their customer service line and was told that yes; orders placed earlier in the week were missing a digit. I was put on hold and when the young lady came back she said that she had checked with the local delivering florist and all was well. Well guess what; Friday came and no delivery took place. I was livid and not only sent them an email which was never responded to but tried to call them only to be told that because of the holiday rush no operatator would be available to take my call. She was the only woman in her office not to receive anything. I was left looking like a complete idiot and the beauty of it is I had to pay for that privilege.
----------------
02/13/10
Well once again you guys made me look like an idiot! My flowers never arrived
today, this is the second time your service failed me. I can't tell how upset I
am with your service, one mistake, I try and understand, but to do it to me two
times in a row is so unprofessional. You made me look like a fool, and I will
never use your services again, I will only tell people about the horible service
you provide. Keep up the good work! DONT USE FTD THEY ARE THE MOST unreliable
FLOWER COMPANY AROUND. They never tried to make things right, just passed the
blame on others.
----------------
02/13/10
Name: samuel
Email : samuel_coston@yahoo.com
From: texarkana, tx
i was contacted by ftd to verify it was ok to substitute flowers in an arrangement. i stressed to them that substitutions were fine as long as the kept the yellow gerber daisies. they told me only some roses weren't in the original color, but every thing else would stay the same.
my wife received the arrangement a day later than requested, and there were no yellow gerberdasies, only white ones. also, the arrangement looked nothing like what was ordered in size or quantity.
on top of fooling me with their images online, they flat out lied and said they had what i wanted.
this was our first valentines since being married last june. i planned ahead, ordered at the beginning of the week to avoid any misshaps. unfortunately i didn't account for getting ftd'd.
thanks ftd...
Email : samuel_coston@yahoo.com
From: texarkana, tx
i was contacted by ftd to verify it was ok to substitute flowers in an arrangement. i stressed to them that substitutions were fine as long as the kept the yellow gerber daisies. they told me only some roses weren't in the original color, but every thing else would stay the same.
my wife received the arrangement a day later than requested, and there were no yellow gerberdasies, only white ones. also, the arrangement looked nothing like what was ordered in size or quantity.
on top of fooling me with their images online, they flat out lied and said they had what i wanted.
this was our first valentines since being married last june. i planned ahead, ordered at the beginning of the week to avoid any misshaps. unfortunately i didn't account for getting ftd'd.
thanks ftd...
---------------------
02/13/10
Name: Bob Brower
Email: Jayhawks41@cox.net
From: Topeka, Kansas
Name of the Delivering Florist : Ordered from FTD Web Site
Email: Jayhawks41@cox.net
From: Topeka, Kansas
Name of the Delivering Florist : Ordered from FTD Web Site
I ordered a Vera Wang flower/fragrance arrangement
from the FTD web site on 02/02/2010 for my wife. The Vera Wang edition was
supposed to be 12 roses, vase, and a bottle of Vera Wang perfume. The
arrangement was supposed to be delivered to my wife for Valentine Day on
02/12/10.
My wife did not contact me about recieving anything. I called her at 3pm and finally ask. Nothing she said. I tried using the FTD web site for order status. I replied they would get back to me as soon as possible. I began calling their customer service line. Finally at 9:30pm at night I talked to someone. They stated they did noot know it was not delivered and that is all I got.
Customer service is terrible, non-delivery of product. I guess FTD stands for: Forgot To Deliver
I will never do business with FTD again and encourage everyone not to use them.
My wife did not contact me about recieving anything. I called her at 3pm and finally ask. Nothing she said. I tried using the FTD web site for order status. I replied they would get back to me as soon as possible. I began calling their customer service line. Finally at 9:30pm at night I talked to someone. They stated they did noot know it was not delivered and that is all I got.
Customer service is terrible, non-delivery of product. I guess FTD stands for: Forgot To Deliver
I will never do business with FTD again and encourage everyone not to use them.
----------
02/12/10
I was
promised employment for deliveries at West Jordan store. I had to reaarange my
schedule for the weekend, borrowed money for gas for deliveries b/c I am out of
work. Upon arrival I was told we have not deliveries... no apology or attempt to
rectify the situation. This was the Manager! ANY COMPLAINTS OR INQUIRIES MADE TO
CORPORATE OFFICE WERE IGNORED. I WAS HUNG UP ON, PUT ON HOLD FOR HOURS AND THE
ENTIRE ESTABLISHMENT REFUSED TO LISTEN TO TAKE MY CALLS. If this is how they
treat their 'help' you know their reputation for poor quality, overpriced
products and bad customer service will also reamain consistent. Good luck trying
to solve a problem. All orders and complaints are funnelled to one phone number
where you are put on hold for hours. Wonder why that is - it's because they
refuse to take accountability or provide adequate customer service. You can't
find local phone numbers for local locations - they are unpublished. Don't think
that is a coincidence. Even if you can find a local number - all calls are
forwarded to central bank of front line customer service people whose jobs it is
to shut down the caller
------------------
02/12/10
Name: Sandra Pope
Email: Sandpop55@aol.com
From: Myrtle Beach, S.C.29577
Name of the Delivering Florist : Flowers by Richard, Inc.
Email: Sandpop55@aol.com
From: Myrtle Beach, S.C.29577
Name of the Delivering Florist : Flowers by Richard, Inc.
My husband paid $75.00 to have this small
bouquet delivered to me in South Carolina. He is in Indiana at this time. It
looked like something I could pick up at the local market. It only had two
little yellow roses in it and then just tiny little assorted flowers. I can't
believe you would charge someone this absurd amount and what I received today
was the end product. The vase was only 6 inches tall so you can see how small
the bouquet was. Shame on you. This was a very disappointing valentine
gift.
Sandra Pope
843-839-9425
Sandra Pope
843-839-9425
---------------------
02/11/10
Name: Bill Brown
Email : ltlxpress@yahoo.com
From: Lexington SC
Name of the Delivering Florist : A Florist & More
Email : ltlxpress@yahoo.com
From: Lexington SC
Name of the Delivering Florist : A Florist & More
I ordered there Valentine's Sweetheart arrangement. Comes in
small/medium/large. Ordered Medium. 8 Stems. Wrong-o! Got 6 stems, and it
looks so cheap, if it weren't for the fact we've been married 30+ years, I would
be embarassed.
Picture (with Ginger Ale can for "size") on its way.
Picture (with Ginger Ale can for "size") on its way.
------------
02/03/10
Name: mark
From : florida
Name of the Delivering Florist : pink lotus florist
Your Story : My fiance searched for a local flower shop through Google (her search here) to send flowers same day for my mom's birthday. This site came up in her search and is what we decided to use because we believed that they were in the city and, as stated on their website, that they specialized in same day delivery. This was on a Saturday at 9:45am, well within their business hours.
The flowers were not delivered Saturday. Monday morning I began placing calls to the 800 number on the site. Throughout the day I placed at least 6 calls, none answered and the voicemail box full. I also attempted to email them. The "email us" link on the site listed the email address as info@pinklotusflorist.com@undefined. An invalid email address. I took off the @undefined and sent an email there as well. Never a response. Had I reached anyone, I would have canceled my order.
The flowers got there on Tuesday. I called the florist that, in fact, delivered the flowers to get the contact number for the website company. Finally getting in touch with the representatives for the company, they offered nothing in reimbursement for their unreliable service only repeating the company line that in their terms of agreement they could not guarantee same day delivery.
------------------
01/22/10
Name: mark
From : florida
Name of the Delivering Florist : pink lotus florist
Your Story : My fiance searched for a local flower shop through Google (her search here) to send flowers same day for my mom's birthday. This site came up in her search and is what we decided to use because we believed that they were in the city and, as stated on their website, that they specialized in same day delivery. This was on a Saturday at 9:45am, well within their business hours.
The flowers were not delivered Saturday. Monday morning I began placing calls to the 800 number on the site. Throughout the day I placed at least 6 calls, none answered and the voicemail box full. I also attempted to email them. The "email us" link on the site listed the email address as info@pinklotusflorist.com@undefined. An invalid email address. I took off the @undefined and sent an email there as well. Never a response. Had I reached anyone, I would have canceled my order.
The flowers got there on Tuesday. I called the florist that, in fact, delivered the flowers to get the contact number for the website company. Finally getting in touch with the representatives for the company, they offered nothing in reimbursement for their unreliable service only repeating the company line that in their terms of agreement they could not guarantee same day delivery.
------------------
01/22/10
Name : Ms. Pravata
Email : anita1110@earthlink.net
From: Queens, ew York
Name of the Delivering Florist : I think drop shipped
Email : anita1110@earthlink.net
From: Queens, ew York
Name of the Delivering Florist : I think drop shipped
My friend had lost her father and we all wanted to
send her a beautiful arrangement of fruits, so we trusted FTD. The worse we
could have done. We ordered thru a picture on site which said California Best
with 7 Day satisfaction Guarantee. The basket was nothing like the picture.
When my friend received it, I went to see it my face and my heart dropped. I
was so disappponted. I was furious and called they said they would send another
one like the picture, but it was exactly like the first one. Did not have same
what they advertised in the picture. I wanted money back and for them to pick
up the baskets, and I would go someplace else to get a better one. First they
said thats what they will do hen they did not sick to their word. They offered
me a $10.00 coupon towards my order I told them I did not want that cause I do
not intend to ever order from them again. I am very sorry for my friend who
received it. She desires better and no one can make up for this embarassment. I
am very sorry Cathy.
--------------------
Name: Joan Nering
Email: jmcardle111@yahoo.com
From: Houston
I ordered a $69.00 ($77.00 with all other charges) bouquet online to be delivered to the daughter of a friend who just came home after open heart surgery. I wanted a really nice arrangement as several friends are going to split the cost. When I called FTD they called the florest who in turned had the nerve to call my friend who had no idea if I ordered a $19.95 or what!!!
I want my money back!
Email: jmcardle111@yahoo.com
From: Houston
I ordered a $69.00 ($77.00 with all other charges) bouquet online to be delivered to the daughter of a friend who just came home after open heart surgery. I wanted a really nice arrangement as several friends are going to split the cost. When I called FTD they called the florest who in turned had the nerve to call my friend who had no idea if I ordered a $19.95 or what!!!
I want my money back!
-------------------
01/12/10
Name: Matt
Email: mcurbanfarmer@hotmail.com
From: Oregon
Placed order 5 days in advance for grandmother's 90th birthday for flowers they had in stock. The flowers never showed up and we were never notified that there was an issue. WE MISSED OUR GRANDMOTHER'S 90th BIRTHDAY, thanks to these folks!!! Inexcusable!
Email: mcurbanfarmer@hotmail.com
From: Oregon
Placed order 5 days in advance for grandmother's 90th birthday for flowers they had in stock. The flowers never showed up and we were never notified that there was an issue. WE MISSED OUR GRANDMOTHER'S 90th BIRTHDAY, thanks to these folks!!! Inexcusable!
--------------------
01/07/10
Name : Dennis McCollum
Email: dmick12000@yahoo.com
From: Pennsylvania
Tried twice to send a flower arrangement to NH for arrival on Christmas Eve. The first time they notified 4 days after ordered placed that arrangement not available. Picked another arrangement, notified me on Christmas Eve that was also not available for a total of 12 days with order. They charged my card immediately and to date 1/7/09 have not been able to get a refund for order. They have placed two cancel request to no response. NEVER AGAIN WILL I USE THEM.
Email: dmick12000@yahoo.com
From: Pennsylvania
Tried twice to send a flower arrangement to NH for arrival on Christmas Eve. The first time they notified 4 days after ordered placed that arrangement not available. Picked another arrangement, notified me on Christmas Eve that was also not available for a total of 12 days with order. They charged my card immediately and to date 1/7/09 have not been able to get a refund for order. They have placed two cancel request to no response. NEVER AGAIN WILL I USE THEM.
---------------------
01/05/10
Name: Jennifer
Email : jennifer_w1370@sbcglobal.net
From: Illinois
Name of the Delivering Florist : FTD
Email : jennifer_w1370@sbcglobal.net
From: Illinois
Name of the Delivering Florist : FTD
After placing a Christmas order and receiving delivery confirmation via
email, I got a call from FTD on January 4th telling me that my December 22nd
order had been lost. They then assured me that a case had been filed to try to
locate the now 10 day old floral arrangement. They assured me, that if found,
it would be delivered to the receipient. What a crock. Never again.
------------------
01/03/10
Name: Bernadette
Email : bernadette824@comcast.net
From: PA
I ordered a potted plant for Christmas (selected the date of 12/23 for delivery) by a local florist. On 12/25 I found out the recipient never received the plant. On 12/25 (same day) I called FTD's customer service line. The man I spoke to said he could not help me because I paid through paypal and he was not authorized to access this transaction - and I should call back the next day. I did call back, and the woman I spoke to said it appeared as though the delivery address misprinted on the florist's order (even though my confirmation showed no errors) and offered to redeliver (mind you 3 days after Christmas) at a 50% discount. When I received my credit card statement, I had only received a $1.45 deduction. I called FTD's customer service line again and spoke to a young man who said that when my order was resubmitted, they had to cancel my original order. He said the prices increased when my order was replaced and that I did indeed receive a 50% discount, but on a price that had been inflated by $17.00. He said he spoke to his manager and they cannot help me. I told him I would file a complaint w/ the BBB and he said ok and sorry. Minutes later I received a call from the same person who offered to refund me the additional $17.00. Even though financially I feel this matter has been resolved, it is horrible customer service to expect a consumer to jump through these hoops to have their matter handled properly. I will never use FTD again - and I recommend you don't as well.
Email : bernadette824@comcast.net
From: PA
I ordered a potted plant for Christmas (selected the date of 12/23 for delivery) by a local florist. On 12/25 I found out the recipient never received the plant. On 12/25 (same day) I called FTD's customer service line. The man I spoke to said he could not help me because I paid through paypal and he was not authorized to access this transaction - and I should call back the next day. I did call back, and the woman I spoke to said it appeared as though the delivery address misprinted on the florist's order (even though my confirmation showed no errors) and offered to redeliver (mind you 3 days after Christmas) at a 50% discount. When I received my credit card statement, I had only received a $1.45 deduction. I called FTD's customer service line again and spoke to a young man who said that when my order was resubmitted, they had to cancel my original order. He said the prices increased when my order was replaced and that I did indeed receive a 50% discount, but on a price that had been inflated by $17.00. He said he spoke to his manager and they cannot help me. I told him I would file a complaint w/ the BBB and he said ok and sorry. Minutes later I received a call from the same person who offered to refund me the additional $17.00. Even though financially I feel this matter has been resolved, it is horrible customer service to expect a consumer to jump through these hoops to have their matter handled properly. I will never use FTD again - and I recommend you don't as well.
----------------
12/05/09
Name: Micki Shonkoff
Email : mickishonkoff@sbcglobal.net
From: california
Name of the Delivering Florist : ordered online
Email : mickishonkoff@sbcglobal.net
From: california
Name of the Delivering Florist : ordered online
My 89 yr old mom had hip replacement surgery this
morning and I wanted to send her a pretty bouquet to cheer her up. I went to
FTD online and saw an arrangement called The FTD Goodwill & Cheer Bouquet
which I then ordered, including the "upgrade" to 17 stems and a balloon for an
extra $5.00. All told, my total came to almost $85.00!!
Well, I received a photo of what was delivered to my mom and I was stunned. The only thing even remotely similar to the picture on FTD's website was the colors of the flowers. What a RIPOFF!!!
Well, I received a photo of what was delivered to my mom and I was stunned. The only thing even remotely similar to the picture on FTD's website was the colors of the flowers. What a RIPOFF!!!
Oh . . . they also "forgot" the balloon! I am spreading the
word to everyone I know not to ever use FTD. They are scamming everyone!!!
----------------------
11/17/09
Name: MRS JOY PARAMOR
Email: jandj484@gmail.com
From: ENGLAND BUT LIVE IN SPAIN.
Name of the Delivering Florist : AQUERELLE BUCA´RO S L. MADRID.
Email: jandj484@gmail.com
From: ENGLAND BUT LIVE IN SPAIN.
Name of the Delivering Florist : AQUERELLE BUCA´RO S L. MADRID.
My grandson in England sent what was
supposed to be an ORCHID MILTONIA IN A CERAMIC POT for my 80th birthday.
On the website of Aquarelle there was a picture of the orchid with lots of flowers, supposed to last a long time, smell beautiful, and be in a lovely ceramic pot. ALL LIES.
On the website of Aquarelle there was a picture of the orchid with lots of flowers, supposed to last a long time, smell beautiful, and be in a lovely ceramic pot. ALL LIES.
The plant that arrived looked like a weed. Not a single flower on
it, dead or alive. Several brown & yellow dead leaves, the roots sticking
out from a plastic (not ceramic) pot, wrapped in torn brown paper.
It was disgusting, and my grandson paid
41 pounds 95 pence to send this to me.
It was absolute robbery.
Sincerely, Joy Paramor.
It was disgusting, and my grandson paid
41 pounds 95 pence to send this to me.
It was absolute robbery.
Sincerely, Joy Paramor.
-------------------
10/20/09
Name: Jim
From: Cincinati
Name of the Delivering Florist : [N/A] Tacky Fedex box shipment
I ordered from FTD.com the Dreamland Pink bouquet for my wife for her anniversary. It indicated that product was same day florist delivered. As it turns out, it was shipped FedEx in a box. If I wanted tacky boxed flowers, I would have went with a cheaper service (such as Proflowers). The customer service said there was nothing they could do for me. I am making this a long term project to spread the word - DO NOT EVER EVER USE OR THINK OF USING FTD.COM!!!
Name: Jim
From: Cincinati
Name of the Delivering Florist : [N/A] Tacky Fedex box shipment
I ordered from FTD.com the Dreamland Pink bouquet for my wife for her anniversary. It indicated that product was same day florist delivered. As it turns out, it was shipped FedEx in a box. If I wanted tacky boxed flowers, I would have went with a cheaper service (such as Proflowers). The customer service said there was nothing they could do for me. I am making this a long term project to spread the word - DO NOT EVER EVER USE OR THINK OF USING FTD.COM!!!
Jim
--------------------
09/28/09
Name: Nabendu Pal
Email Address: nabendu_pal@hotmail.com
From: Louisiana
Name of the Delivering Florist : FTD
To: FTD.com,
This is regarding a small floral arrangement sent by my sister (S. Majumdar) from CA to LA (order #E2539648). FTD delivered the small rose plant with yellow flowers on time, but the quality is a different matter. The plant, when arrived, had four wilting flowers two of which already had brown decaying patches. After a day, the leaves started falling off. This is after the best care we took according to the instructions. Now, after three days, the plant is almost dead.
I'm wondering who on earth should spend money to send a plant like that? At a fraction of the cost one can walk into a Walmart store and get a much better plant with healthier flowers. FTD has to improve its quality, and it is doubtful I would ever recommend FTD to others. It was a big disappointment.
Thanks.
-NP
Editor's note: If you could take a picture of it and send it to flowercomplaint.upload@picasaweb.com
with the subject header: FTD it will post in the FTD complaint gallery above. You can either email it to that address or send it by way of mobile device. -Thank you
09/26/09
Name: Kevin Binzen
Email Address (optional) : djb_57@comcast.net
From: Illinois
Name of the Delivering Florist : Ordered thru Downers Grove, IL
I have noticed the last 3 months of an ocurring charge of $14.95 from something called EZSVER. Back on 2/9/09 I ordered birthday flowers for my wife thru an FTD florist out of Downers Grove, IL. Going back thru my bank statements I found a $1.95 charge on 2/10/09 for this EZSVER.My bank told me to get in touch with you about these charges. I never signed up for anything and have been charged $14.95 for the past 7 months.I would like a refund of the total which is now $106.60.What kind of a scam is this? I will never buy flowers online again!
09/26/09
Name: Tammy
Email: madwells13@yahoo,com
From: White Plains, NY
Ordered flowers from FTD a week ahead of time on the phone as I wanted to make a special request. I wanted white daisies to replace yellow lilies (flowers that are simple and always available), and paid extra for the change. Received the flowers, and lo and behold, the yellow lilies were replaced with orange lilies.
Called FTD, they had the 'white daisy' replacement notated, so they proceeded to call the local florist...who couldn't speak English.
Was told that I was out of luck because no one from FTD could speak or understand Spanish. Was given the option of a 10% discount on flowers next time I ordered, but that was all that was possible.
For a $100 bouquet that was completely ugly as it looked like a Halloween decoration...you can bet I will never use the 10% discount as I will never be dumb enough to order from them again.
----------------------
08/25/09
Name: Liz Griffin
Email: golfmg@juno.com
From: Roscoe,NY
Name of the Delivering Florist : Hillside Greenhouses & Flower Shop,Liberty, NY
Yesterday was my birthday and my son tried to send me flowers for the occasion. This florist has delivered to my home at least 3 times in the past. He called to say he could not find our home and suggested that we did not live on the road our house is on. He was not very pleasant in fact he was a bit rude. The last time he delivered,it was a dish garden,it was a week late(for Mother's Day)and it promptly began to die! When I spoke to him then,he told me it took a week because he had to make it on his own time.
Today when my birthday flowers were delivered there didn't seem to be any difficulty in finding my home, just a day late!
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08/24/09
Name: Jeanne Meier
Email: sales@scrapbooksuppliesdirect.com
From: Houston (Katy), Texas
Name of the Delivering Florist : Petal Patch, Katy, TX
I ordered flowers online with this company because they were a FTD Florist local to the area that I needed them delivered to. The driver couldn't find the house, spoling the surprise, having to call for directions.
With delivery charges I paid approx. $50 for a small, THREE FLOWER arrangement. The day the arrangement was delivered one flower died, by the second day the other 2 flowers were dead.
I called the Petal Patch Florist and the lady told me this is a common problem with this type of flower and they don't know they even sell this arrangement. WHAT? No offer to replace or refund - Just that this is a common issue with this type of flower, that they don't live well in foam. I told her that it cost her a customer and she let it go with a "too bad" attitude. I can't hardly believe it!
Never again.
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07/20/09
Name: Peter
From: New York
Name of the Delivering Florist : FTD
Today is my 7 year anniversary. Before deciding to pick up flowers for my wife, on my way home from work, I found on FTD.com that I could have them delivered the same day. I placed my order and was promissed delivery by 5pm. When I arrived at home, from working as a Police Officer, I did not find that the flowers were delivered. I did find an e-mail from FTD, that was sent over 2 hours after the confirmation e-mail, that stated there is not a forist in my area that can deliver the flowers I ordered. I did not receive a phone call and the correct cell phone number was listed on my order confirmation. After calling the customer service number and waiting over 10 minutes for a rep. I finally talked to "Jill". After pleading my case and furhter discussion she said she would appologise to my wife and send me a $15 dollar coupon towards my next purchase. I also found that the order was cancelled and NO flowers were going to be delivered AT ALL. She said to put the order through, the flowers wouldn't be delivered until Thursday (today is Tuesday). When I called back, waited another 10 minutes, and asked for a supervisor I got "Jill". She said the person who handled my account would get "coached" and she could send me a $25 coupon. I am now waiting for another supervisor to call. They can keeep their coupon becasue I won't ever order from them again. For now on I will get my flowers directly from the local florist. FTD is not reliable. Thanks FTD for destroying my anniversary.
Peter
Rust Remover
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07/02/09
Name: Kris
From: Pennsylvania
I ordered over $100 worth of flowers for a funeral - I think FTD thought I would never see them. They were tiny - the white flowers were brown on the edges the first day - and sickly by the next day - the day of the funeral. I'm waiting two months - no refund of any kind.
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06/15/09
Name: Tim
From: Holiday Florida
Ordered roses online on June 9th for a June 12th delivery at the Holiday Inn Clearwater Beach. 10 year aniversery. Upon returning to the room at 5:00 PM we had not recieved our delivery. I called the 800 number at FTD online and was told someone would be in touch with me within the hour. As of Monday at 10:00 am I had not heard back from FTD. I called FTD ans was not given a satisfactory reason why my flowers where not delivered or why no one called me back as stated. Sorry FTD your done with me.
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06/04/09
Name : Mike
From: NY
I ordered a set of gifts for our 20th anniversary getaway. All came in on the date promised BUT the roses were sent from MIAMI - PROMISED FRESHEST FLOWERS ARRANGED BY LOCAL FLORISTS??? - AND, GET THIS, A note included said they were from a another country!!! No, the flowers did not look fresh, as they clearly were not, and they were wrapped tightly for the box with no water. They looked old and sad, needed lots of trimming and thinning, though it somewhat revived, still not "local" or "fresh."
Also in the order was a bouquet of 6 "I Love You" balloons - ONE WAS "WE LOVE YOU" !!! Now how can something so simple be messed up?! Helium was low next day on several balloons.
BEWARE! My over $200.00 of gifts had another 2 charges added to it, a SERVICE CHARGE and SHIPPING, adding almost $100.00 to the order!!!
NO FUTURE FTD ORDERS FROM ME!!! I RECOMMEND SHOPPING ELSEWHERE.
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05/28/09
Name: Linda
From: Oklahoma
Name of the Delivering Florist : I ordered from Gallery Florist
My Aunt passed away this last week in Texas. I did an online search on Google for florist in Irving Texas. The Gallery website came up. They boast being a third generation business that delivers to Irving Texas. I searched for flowers from my parents and flowers from my siblings and myself. My father requested something in lavender as it was his sisters favorite color. I picked the Lavender basket and upgraded to preminum. I sent the large floral arrangement called fields of Europe. They sent the confirmation. I noticed they charged me $13.99 for delivery for both when the order was placed together and they were delivered together. After the service my sister called me to tell me the flowers were not at all like the pictures I sent. The one was white flowers in a vase and the other were green and pink. I discovered that Gallery Florist is not in Texas at all but in Livingston New Jersey. They outsourced the flowers to a florist who did not have a web page. The charge on my credit card bill was a FTD which I have contested with Chase after not getting satisfaction with dealing with the company. This is very misleading and deceptive. You think you are dealing with a local florist and then they send your order to another florist. I told them what they were doing was against the law. You can't sell something and deliver something else. I told them I was going to file charges with the Attorney General of Texas for deceptive practices before I found out they are not in Texas at all but New Jersey.
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05/27/09
Name: Ray
Email: crapspam@optonline.net
From: NY
Name of the Delivering Florist : Farmingdale Florist
I ordered a huge Love In Bloom arrangement for my wifes birthday, what arrived was a pathetic version that had a whole 3 roses in it. I ordered the largest version, what arrived was about half of the smallest version of the arrangement! And to pay $90?!?!?!?! BJ's flowers for $15 are MASSIVELY better. I emailed and am awaiting a reply. If I dont get one by tomorrow I call the credit card company and file a dispute, as well as file with the BBB. Last time I will ever buy from this company. Proflowers is FAR better! AAA offers a discount with FTD, I will be letting them know of my awful letdown as well.
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05/25/09
Name: Gayle
Email: theicemomcometh@q.com
From: Colorado
Name of the Delivering Florist : drop shipped
My semi self supporting college aged daughter sent me the FTD Garden Gate arrangement for MD. This arrangement, after a coupon she had, cost her $34.98, basically a days wages for a part time job. It arrived the Friday before MD, adorable planter and a miniture rose that had seen better days. Since it was so small i went on FTD's website and it showed a bushy miniture rose with a large yellow butterfly pick. The rose that arrived was about half the size of the 3" pot it was in, was wilted and the leaves were falling off and the pick is a 1/2" tall by 1" wide blue butterfly. The info enclosed said the plant would perk up after soaking in water. It did not. On the Wed. after MD I phoned FTD and after a 20 min wait, the CS agent was very apologetic and said they would get another one out to me on the following Wednesday. This past Friday I called them again, only 10 min wait this time, as I had not received the replacement plant and the original died. They said they did not know why it had not shipped, would take care of it and one would arrive on Saturday. On Saturday my daughter called and there was another charge on her credit card from FTD for $10.00 more than the original price and no credit for the first one. This time she called and they explained to her that they have to charge it again, immediately credited her for the $10.00 difference in price and the remainder of the credit for the second shipment would go thru once it shipped which would be next Wednesday! She very nicely told the CS agent that since it was such poor service that she expected credit for both transactions. They said that they could not do that. In the interim, I purchased a mini rose at the grocery store to put in the planter so it wouldn't look so lonely for $5.00. Neither of us will ever, ever use FTD again. And to think that at one time they were an industry leader.
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05/22/09
Name: Bill
From: Virginia
Name of the Delivering Florist : Drop shipped by Fedex
I ordered Mothers Day flowers for my 81 year old mother in RI. I live in VA. I ordered them on 3 May for delivery the Friday before Mothers Day (because I had an experience where they would not deliver on the w/e in the past). I received a confirmation of my order from FTD and later a shipping notification from FEDEX. Then, I left on a business trip to CA for a week. WHen I returned I asked my mother if she received mothers day flowers (becuase she never mentioned it) and she said no. I checked the FEDEX site and it indicated they had yet to pick up the order from FTD. I call FTD and a computer voice told me I had a 15min wait time, so I sent FTD Cutomer Service a note from their web-page. It sent me an auto reply saying it would respond w/i 24 hours. Twenty-four hours later I sent another note. This time the autoreply indicated it would respond w/i 48 hours. I sent a note 48 hours later (as I never heard from them at all) and got an autorepy they would respond in in 24 hours. Well it is now well beyond 24 hours. Oh btw, they billed my credit card for the flowers!
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05/18/09
Name: Marci
From: Boston, MA
I placed an FTD order to be delivered on 5/14. On 5/15 at 4PM it still hadn't been delivered. I called customer service, the woman took my info- then put me on hold for 5 minutes AND disconnected me. I called back and spoke to a man, who after researching the issue, said that the original florist made an error and had been replaced with a new florist who would deliver the flowers in the next 2 hours. The flowers were finally delivered the next day, Saturday. This demonstrated TERRIBLE customer service.
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05/15/09
Name: Raf
From: Indiana
Name of the Delivering Florist : drop-shipped (FedEx) from Georgia to Florida
I ordered roses for my mother for Mother's Day. According to the website, they were supposed to get there on Friday, but they didn't get there until Saturday which wasn't a big deal since MD was Sunday (I placed the order on Wednesday afternoon). HOWEVER, when they arrived, my mother tells me that 4 of the flowers were already dead and the package was hot so the chocolates that were also included had all melted.
I called FTD and they sent out another plant at the same cost to me and refunded the amount of the first arrangement. They shipped this plant next-day shipping which is good because this one went from California to Florida!
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05/14/09
Name: Adon
From: Colorado Springs
Name of the Delivering Florist : somewhere in Clarksville
I ordered FTD flowers at 76.99 for Mother's Day. She received them on Mother's Day as expected. The date for delivery was either Saturday or Sunday. She said they looked "ok" meaning she couldn't see the roses that much and/or the petals were wilting in some areas. I only have her word on this and considering I've ordered from FTD before and she never complained until now, I decided to call them. Yes, the hold time was about 18 minutes where as the automated said it would be 15. The representative promptly resent the same flowers I ordered and credited my credit card 20% of the cost. Not too shabby. My mom received the flowers and noted it was probably sent from a different florist. She said the first batch was actually nicer! Oh well...
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05/12/09
Name: Dawn
Email: DawnMPapuga@gmail.com
From: Baltimore, MD
Name of the Delivering Florist : Wouldn't tell me the name of the delivering florist.
I ordered the Precious Heart Bouquet on Saturday to be delivered on Mother's Day (5/10/09). The ONLY reason I ordered these flowers was because that bouquet was listed as "STILL AVAILABLE FOR DELIVERY ON MOTHER'S DAY" on the FTD website. I entered my recipient's ZIP and it said it was still available. I ordered and paid $60 for that purchase. I received a phone call from my mother thanking me for a POTTED PLANT. I DID NOT ORDER A POTTED PLANT!!! when I called to complain and find out what happened, the representative explained that the florist used might not have had any more flowers available, and that she would look in to the issue and see about a refund, and that I would be contacted MONDAY (5/11/09) regarding this issue. I was NOT CONTACTED. Also, I received NO NOTIFICATION that there would be a substitution via phone or email BEFORE THE DELIVERY.
I have read their substitution policy, and it explains substitutions of other flowers similar in kind and color only. NOT A POTTED PLANT. To make matters even worse, the plant that was delivered had no wrapping whatsoever--only a BLACK INDUSTRIAL PLANTING POT and a USED, WRINKLED PINK WIRED RIBBON with NO information about the plant or care instructions. I have photos of the plant they delivered and what do you know... The EXACT SAME ONE IS AVAILABLE AT HOME DEPOT AND WALMART FOR 12.99 - 14.99!!! This is a bait and switch for a 45 dollar profit, and had FTD not told me it was available for delivery on that day, I would NOT HAVE USED THEIR COMPANY. I do NOT want new flowers delivered--Mother's Day is OVER. I do NOT want them to exchange the product with the recipient--You will NOT inconvenience the recipient of MY GIFT because your florist couldn't deliver a promised product. I want a full refund, and if I'm not contacted ASAP, I'm turning this incident over to the BBB. I was told this would be taken care of, and that I would be contacted. So far, all I have seen is bad business practice and customer service. I called the FTD Customer Service line once on 5/10 and THREE TIMES TODAY, and ALL THREE TIMES I was told it would be a 15 minute wait. I waited 30 minutes EACH TIME and was never picked up. I am very disappointed in this experience. I am a New Media/Social Media consultant, and I often recommend services online. I will be removing FTD from my list of recommendations.
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05/12/09
Name: Debbie
Email:
From: NJ
Name of the Delivering Florist : FTD/FedEx
Tell Your Story : Mother's Day flowers never delivered. Have been unable to reach FTD by phone (hold times are too long) and email has also been unsuccessful so far.
One of my orders was indeed delivered, but after seeing the bouquet in person, I will not be using them again. Flowers were sparse and not even close to being worth the $$spent.
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05/12/09
Name: Cate
Email: CAGN@wellingtoncollege.org.uk
From: UK
Name of the Delivering Florist : Desert Rose, Thornhill, Ontario, Canada
Tell Your Story : I had forgotten that it was Mother's Day back in Canada last Sunday, and so Saturday afternoon I searched through FTD for a florist that would deliver on Sunday. Took me a while, because a lot of the listings didn't specify delivery availability until check-out (which I went through several times).
Finally I found one that advertised same day delivery, 7 days a week, as long as orders were in before noon of that day. Well, this was the day before, so hurray for me, right? I gave them my mother-in-law's phone number as a contact. By 6pm that evening (EDT) they call to say they cannot deliver until Monday.
Sunday morning I tried calling them 3 times (they claim to have a 24hr number, but the answering machine conveniently doesn't work). This was 9am in the UK, so 4am their time. Finally I send an email marked urgent, and request both a delivery and read receipt - got the former, but not the latter, as you can choose not to acknowledge receipt. In the email I cancelled my order, specifying that I only paid their ridiculous surcharge for delivery because it was going to be delivered on Sunday. I could have paid half the price from half a dozen other local florists, both for the flowers and delivery, if i wanted delivery on Monday. I also sent a formal complaint to FTD online.
Now it is Tuesday,, my mother tells me the flowers were delivered yesterday, and I have not heard a peep about my cancellation or complaint. They may be hoping that I will just go away and forget about it, but they are wrong. I didn't get what I paid for, and I even asked for it to be cancelled beforehand. I want a full refund!
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05/12/09
Name: Bill
From: Nebraska
I wanted to get a dozen roses of all white roses delivered to my sister-in-law as it was for a sympathy, but she was wasn't home at the time so my flowers got left at the door and apparently got stolen. FTD sent the flowers via FedEx and not a florist which I thought was strange. Any way, I had to order flowers from another online florist and got the job done. The bummer part, is that the flowers now had to come from a funeral flowers website instead of a regular flower outlet.
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05/11/09
Name: Chelsea
From: Houston, TX
Name of the Delivering Florist : Bloomfields Floral Market
Never order from FTD!!
I ordered a really gorgeous bouquet from FTD. It was the "Precious Heart Bouquet" in the better version (they have three versions: good better best). Beautiful, deep pink roses with light pink chrysanthemums and full magenta matsumoto asters. It was gorgeous online and PERFECT for my mom! So I spent my $60 and was expecting something wonderful for mother's day. Since I'm moving across the country in a month, I wanted to get something decadent for her (within my meager means, of course).
The first bouquet was delivered on Friday, and it wasn't even what I ordered. A couple pathetic red roses and some ugly purple daisies ( I don't remember the florist's name, and considering it wasn't what I ordered anyway, I'm not sure what the original bouquet was supposed to look like). I immediately checked the picture online, called FTD (with a 20 minute hold time), and with luck the representative sent the order to another florist for the original bouquet I ordered.
I waited a couple of days, and they finally arrived this morning. I looked at the bouquet and was appalled! It was the worst thing I've ever seen. I was forced to tell my mom the whole story, and I apologized with tears in my eyes for effectively ruining her Mother's Day. I compared the online photograph to my bouquet that I found on another website. The online bouquet feature seven visible roses, ten chrysanthemums, and ten asters - and that's just what you can see from the picture. In my actual bouquet there were three roses, and 5 of the other two types half-dead and wedged between what looked like previously used baby's breath and a couple of chewed leaves.
I called FTD with another 20 minute hold wait, talked to the most idiotic representative in the world who told me I wouldn't be able to get a refund until I talk directly to the florist and work out the the details with them. And I'm thinking, "No, I contracted you to contact the florist for me - I shouldn't have to speak to them at all!" And she just kept telling me that's what I have to and essentially hung up the phone. I called back two more times with a 20 minute wait and finally got through the second time and asked for a supervisor.
The supervisor was very quick and helpful, and I received my refund. However, she seemed VERY eager to get me off of the phone and didn't care at all what I thought about the florist's work or the product I received. I was VERY annoyed by this. I am (well, was) a paying customer with a legitimate complaint. I just wanted them to listen.
Anyway, I've seen better bouquets at Wal*Mart or a grocery store for a third of the price. It was such a disgusting spread. And I'm thinking, "I spent $60 on this, and it was supposed to be the "better" bouquet! I wonder what this pathetic thing would have looked like if I had not upgraded!" The flowers were tiny, dead, had little to no fragrance and had hardly any discernible color or beauty. I don't feel like that florist took pride in the arrangement at all!
Never order from FTD! It's too expensive, the bouquets are NOT up to standard or even acceptable, the florist's don't care about the business, and the customer service is too hard to reach, rude, and uncaring. What a horrible, horrible experience!
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05/10/09
Name: Michael
From: Cleveland, OH
Name of the Delivering Florist : Dropped Shipped and Florist Delivery
DO NOT ORDER FLOWERS WITH FTD.COM.
Ordered flowers for Mother's Day via FTD.com. Flowers were to be delivered via Fed Ex. to my mom, who lives in Florida, on Saturday, May 9. Delivery charges were as much as the flowers but I didn't care because the flowers were going to be delivered before Mother's Day on Sunday, May 10. On Saturday evening, I realized I never heard from my mom about the flowers so I checked the delivery status on the FTD.com website. Lo and behold, the order number I was given was not working and they had no record of the order. I checked the email account (work) that was used when placing the order on ThursdaIy. There was an auto response email (no number, no contact info) that said that the flowers that I had ordered could not be delivered. I immediately called the FTD customer service number and spoke with a customer service person who, after not being able to find a record of my order, was finally able to tell me what I already knew -- no flowers. She told me to go on the FTD.com website and put in my mom's zipcode and see which flowers THE WEBSITE said could be delivered on Mother's Day. Keep in mind, she couldn't tell me, I had to look at the 12 limited (and more expensive) flower choices and then tell her the product number and then she would look at her screens to see if their was a florist in my mom's area that could fill the order. We finally found flowers that could be delivered and the customer service person said that I would be given a $10.00 discount for my inconvenience. Was sent a confirming email (same order number as the original order) to my work email which I checked while I had the customer service person on the line. I emphatically told her that if there is a problem, that someone at FTD florist should call me on my cell phone. I hung up thinking that everything was taken care of. This morning, Sunday, I checked my work email only to see that 25 minutes after placing the 2nd order, an automatic response was generated telling me that the flowers could not be delivered by the florist and that my credit card would be refunded. Once again, I immediately called FTD.com. Got disconnected from the first customer service person. Called back. "Rob" the customer service person told me that their still might be a chance getting flowers to my mom, but, when he called the florist...the phone was just ringing, which he translated as the florist wasn't taking any new orders. I asked to speak to his supervisor and was told that their was nothing they could do but if I wanted the flowers delivered the day AFTER mother's day, they would give me $10.00 off! I told them that I wasn't interested in doing anymore business with them. THERE ARE PLENTY OF OTHER FLOWER COMPANIES YOU CAN USE. DO NOT USE FTD IF YOU WANT YOUR FLOWERS DELIVERED WHEN YOU WANT THEM DELIVERED.
Editor's note: FTD.com is a relay center that has plenty of funds to staff their operation for the holidays. The problem is that they are dependent on struggling mom and pop shops who don't have the funds to staff their operation. As a florist, I can tell you that it difficult to answer a phone from FTD.com when you have a line of 15 (plus) people standing in front of you waiting to order flowers. On that, keep in mind that every person in the line is going to give the local florist a 100% of their money.....when FTD.com is only going to give the florist less than %73 of the funds. It's a no brainer for the local florist.
Speaking as a florist......a call from FTD.com is of secondary concern.
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05/08/09
Name: lisa
Email: lmm38@msn.com
From: pelham new hampshire
Name of the Delivering Florist : drop shipped from nj
I love receiving flowers and it is the thought that counts not how big the bouquet is... But i opened the box and there was nothing to my bouquet (without container) all greens(8) and 4 stems of poms an 2 stems of small lilly type flowers I do not know how much the person spent but i know that the order's start at a reasonably high price . I know what flowers costs i grew up in a florist and continue to buy and frequet shops so i have an idea of what is the going price and acceptable amount of flowers to recieve. i have seen better packages of flowers at the gas station . I only say this because i would have never imagned this from ftd. Sincerely Lisa
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03/05/09
Name:Krystyna
Kingston, Ontario, Canada
The flowers that were delivered by PAM'S FLOWERS OF KINGSTON, ONTARIO were truly a poor excuse for a floral arrangement. The vase and teddy bear are comparable to those on their website, but the flowers erre pitiful.
They arrived in a wilted state, and no amount of adding water made them revive. And they certainly are not the colourful and uplifting bouquet pictured on the web.
I have told my brother (who sent me this bouquet for my birthday) that he should not ever order arrangements from PAM'S FLOWERS of Kingston, Ontario ever again, since they obviously threw in some dying buds to make up this arrangement, and did not even bother to make it as bright and cheerful as what was advertised.
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07/02/09
Name: Kris
From: Pennsylvania
I ordered over $100 worth of flowers for a funeral - I think FTD thought I would never see them. They were tiny - the white flowers were brown on the edges the first day - and sickly by the next day - the day of the funeral. I'm waiting two months - no refund of any kind.
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06/15/09
Name: Tim
From: Holiday Florida
Ordered roses online on June 9th for a June 12th delivery at the Holiday Inn Clearwater Beach. 10 year aniversery. Upon returning to the room at 5:00 PM we had not recieved our delivery. I called the 800 number at FTD online and was told someone would be in touch with me within the hour. As of Monday at 10:00 am I had not heard back from FTD. I called FTD ans was not given a satisfactory reason why my flowers where not delivered or why no one called me back as stated. Sorry FTD your done with me.
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06/04/09
Name : Mike
From: NY
I ordered a set of gifts for our 20th anniversary getaway. All came in on the date promised BUT the roses were sent from MIAMI - PROMISED FRESHEST FLOWERS ARRANGED BY LOCAL FLORISTS??? - AND, GET THIS, A note included said they were from a another country!!! No, the flowers did not look fresh, as they clearly were not, and they were wrapped tightly for the box with no water. They looked old and sad, needed lots of trimming and thinning, though it somewhat revived, still not "local" or "fresh."
Also in the order was a bouquet of 6 "I Love You" balloons - ONE WAS "WE LOVE YOU" !!! Now how can something so simple be messed up?! Helium was low next day on several balloons.
BEWARE! My over $200.00 of gifts had another 2 charges added to it, a SERVICE CHARGE and SHIPPING, adding almost $100.00 to the order!!!
NO FUTURE FTD ORDERS FROM ME!!! I RECOMMEND SHOPPING ELSEWHERE.
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05/28/09
Name: Linda
From: Oklahoma
Name of the Delivering Florist : I ordered from Gallery Florist
My Aunt passed away this last week in Texas. I did an online search on Google for florist in Irving Texas. The Gallery website came up. They boast being a third generation business that delivers to Irving Texas. I searched for flowers from my parents and flowers from my siblings and myself. My father requested something in lavender as it was his sisters favorite color. I picked the Lavender basket and upgraded to preminum. I sent the large floral arrangement called fields of Europe. They sent the confirmation. I noticed they charged me $13.99 for delivery for both when the order was placed together and they were delivered together. After the service my sister called me to tell me the flowers were not at all like the pictures I sent. The one was white flowers in a vase and the other were green and pink. I discovered that Gallery Florist is not in Texas at all but in Livingston New Jersey. They outsourced the flowers to a florist who did not have a web page. The charge on my credit card bill was a FTD which I have contested with Chase after not getting satisfaction with dealing with the company. This is very misleading and deceptive. You think you are dealing with a local florist and then they send your order to another florist. I told them what they were doing was against the law. You can't sell something and deliver something else. I told them I was going to file charges with the Attorney General of Texas for deceptive practices before I found out they are not in Texas at all but New Jersey.
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05/27/09
Name: Ray
Email: crapspam@optonline.net
From: NY
Name of the Delivering Florist : Farmingdale Florist
I ordered a huge Love In Bloom arrangement for my wifes birthday, what arrived was a pathetic version that had a whole 3 roses in it. I ordered the largest version, what arrived was about half of the smallest version of the arrangement! And to pay $90?!?!?!?! BJ's flowers for $15 are MASSIVELY better. I emailed and am awaiting a reply. If I dont get one by tomorrow I call the credit card company and file a dispute, as well as file with the BBB. Last time I will ever buy from this company. Proflowers is FAR better! AAA offers a discount with FTD, I will be letting them know of my awful letdown as well.
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05/25/09
Name: Gayle
Email: theicemomcometh@q.com
From: Colorado
Name of the Delivering Florist : drop shipped
My semi self supporting college aged daughter sent me the FTD Garden Gate arrangement for MD. This arrangement, after a coupon she had, cost her $34.98, basically a days wages for a part time job. It arrived the Friday before MD, adorable planter and a miniture rose that had seen better days. Since it was so small i went on FTD's website and it showed a bushy miniture rose with a large yellow butterfly pick. The rose that arrived was about half the size of the 3" pot it was in, was wilted and the leaves were falling off and the pick is a 1/2" tall by 1" wide blue butterfly. The info enclosed said the plant would perk up after soaking in water. It did not. On the Wed. after MD I phoned FTD and after a 20 min wait, the CS agent was very apologetic and said they would get another one out to me on the following Wednesday. This past Friday I called them again, only 10 min wait this time, as I had not received the replacement plant and the original died. They said they did not know why it had not shipped, would take care of it and one would arrive on Saturday. On Saturday my daughter called and there was another charge on her credit card from FTD for $10.00 more than the original price and no credit for the first one. This time she called and they explained to her that they have to charge it again, immediately credited her for the $10.00 difference in price and the remainder of the credit for the second shipment would go thru once it shipped which would be next Wednesday! She very nicely told the CS agent that since it was such poor service that she expected credit for both transactions. They said that they could not do that. In the interim, I purchased a mini rose at the grocery store to put in the planter so it wouldn't look so lonely for $5.00. Neither of us will ever, ever use FTD again. And to think that at one time they were an industry leader.
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05/22/09
Name: Bill
From: Virginia
Name of the Delivering Florist : Drop shipped by Fedex
I ordered Mothers Day flowers for my 81 year old mother in RI. I live in VA. I ordered them on 3 May for delivery the Friday before Mothers Day (because I had an experience where they would not deliver on the w/e in the past). I received a confirmation of my order from FTD and later a shipping notification from FEDEX. Then, I left on a business trip to CA for a week. WHen I returned I asked my mother if she received mothers day flowers (becuase she never mentioned it) and she said no. I checked the FEDEX site and it indicated they had yet to pick up the order from FTD. I call FTD and a computer voice told me I had a 15min wait time, so I sent FTD Cutomer Service a note from their web-page. It sent me an auto reply saying it would respond w/i 24 hours. Twenty-four hours later I sent another note. This time the autoreply indicated it would respond w/i 48 hours. I sent a note 48 hours later (as I never heard from them at all) and got an autorepy they would respond in in 24 hours. Well it is now well beyond 24 hours. Oh btw, they billed my credit card for the flowers!
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05/18/09
Name: Marci
From: Boston, MA
I placed an FTD order to be delivered on 5/14. On 5/15 at 4PM it still hadn't been delivered. I called customer service, the woman took my info- then put me on hold for 5 minutes AND disconnected me. I called back and spoke to a man, who after researching the issue, said that the original florist made an error and had been replaced with a new florist who would deliver the flowers in the next 2 hours. The flowers were finally delivered the next day, Saturday. This demonstrated TERRIBLE customer service.
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05/15/09
Name: Raf
From: Indiana
Name of the Delivering Florist : drop-shipped (FedEx) from Georgia to Florida
I ordered roses for my mother for Mother's Day. According to the website, they were supposed to get there on Friday, but they didn't get there until Saturday which wasn't a big deal since MD was Sunday (I placed the order on Wednesday afternoon). HOWEVER, when they arrived, my mother tells me that 4 of the flowers were already dead and the package was hot so the chocolates that were also included had all melted.
I called FTD and they sent out another plant at the same cost to me and refunded the amount of the first arrangement. They shipped this plant next-day shipping which is good because this one went from California to Florida!
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05/14/09
Name: Adon
From: Colorado Springs
Name of the Delivering Florist : somewhere in Clarksville
I ordered FTD flowers at 76.99 for Mother's Day. She received them on Mother's Day as expected. The date for delivery was either Saturday or Sunday. She said they looked "ok" meaning she couldn't see the roses that much and/or the petals were wilting in some areas. I only have her word on this and considering I've ordered from FTD before and she never complained until now, I decided to call them. Yes, the hold time was about 18 minutes where as the automated said it would be 15. The representative promptly resent the same flowers I ordered and credited my credit card 20% of the cost. Not too shabby. My mom received the flowers and noted it was probably sent from a different florist. She said the first batch was actually nicer! Oh well...
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05/12/09
Name: Dawn
Email: DawnMPapuga@gmail.com
From: Baltimore, MD
Name of the Delivering Florist : Wouldn't tell me the name of the delivering florist.
I ordered the Precious Heart Bouquet on Saturday to be delivered on Mother's Day (5/10/09). The ONLY reason I ordered these flowers was because that bouquet was listed as "STILL AVAILABLE FOR DELIVERY ON MOTHER'S DAY" on the FTD website. I entered my recipient's ZIP and it said it was still available. I ordered and paid $60 for that purchase. I received a phone call from my mother thanking me for a POTTED PLANT. I DID NOT ORDER A POTTED PLANT!!! when I called to complain and find out what happened, the representative explained that the florist used might not have had any more flowers available, and that she would look in to the issue and see about a refund, and that I would be contacted MONDAY (5/11/09) regarding this issue. I was NOT CONTACTED. Also, I received NO NOTIFICATION that there would be a substitution via phone or email BEFORE THE DELIVERY.
I have read their substitution policy, and it explains substitutions of other flowers similar in kind and color only. NOT A POTTED PLANT. To make matters even worse, the plant that was delivered had no wrapping whatsoever--only a BLACK INDUSTRIAL PLANTING POT and a USED, WRINKLED PINK WIRED RIBBON with NO information about the plant or care instructions. I have photos of the plant they delivered and what do you know... The EXACT SAME ONE IS AVAILABLE AT HOME DEPOT AND WALMART FOR 12.99 - 14.99!!! This is a bait and switch for a 45 dollar profit, and had FTD not told me it was available for delivery on that day, I would NOT HAVE USED THEIR COMPANY. I do NOT want new flowers delivered--Mother's Day is OVER. I do NOT want them to exchange the product with the recipient--You will NOT inconvenience the recipient of MY GIFT because your florist couldn't deliver a promised product. I want a full refund, and if I'm not contacted ASAP, I'm turning this incident over to the BBB. I was told this would be taken care of, and that I would be contacted. So far, all I have seen is bad business practice and customer service. I called the FTD Customer Service line once on 5/10 and THREE TIMES TODAY, and ALL THREE TIMES I was told it would be a 15 minute wait. I waited 30 minutes EACH TIME and was never picked up. I am very disappointed in this experience. I am a New Media/Social Media consultant, and I often recommend services online. I will be removing FTD from my list of recommendations.
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05/12/09
Name: Debbie
Email:
From: NJ
Name of the Delivering Florist : FTD/FedEx
Tell Your Story : Mother's Day flowers never delivered. Have been unable to reach FTD by phone (hold times are too long) and email has also been unsuccessful so far.
One of my orders was indeed delivered, but after seeing the bouquet in person, I will not be using them again. Flowers were sparse and not even close to being worth the $$spent.
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05/12/09
Name: Cate
Email: CAGN@wellingtoncollege.org.uk
From: UK
Name of the Delivering Florist : Desert Rose, Thornhill, Ontario, Canada
Tell Your Story : I had forgotten that it was Mother's Day back in Canada last Sunday, and so Saturday afternoon I searched through FTD for a florist that would deliver on Sunday. Took me a while, because a lot of the listings didn't specify delivery availability until check-out (which I went through several times).
Finally I found one that advertised same day delivery, 7 days a week, as long as orders were in before noon of that day. Well, this was the day before, so hurray for me, right? I gave them my mother-in-law's phone number as a contact. By 6pm that evening (EDT) they call to say they cannot deliver until Monday.
Sunday morning I tried calling them 3 times (they claim to have a 24hr number, but the answering machine conveniently doesn't work). This was 9am in the UK, so 4am their time. Finally I send an email marked urgent, and request both a delivery and read receipt - got the former, but not the latter, as you can choose not to acknowledge receipt. In the email I cancelled my order, specifying that I only paid their ridiculous surcharge for delivery because it was going to be delivered on Sunday. I could have paid half the price from half a dozen other local florists, both for the flowers and delivery, if i wanted delivery on Monday. I also sent a formal complaint to FTD online.
Now it is Tuesday,, my mother tells me the flowers were delivered yesterday, and I have not heard a peep about my cancellation or complaint. They may be hoping that I will just go away and forget about it, but they are wrong. I didn't get what I paid for, and I even asked for it to be cancelled beforehand. I want a full refund!
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05/12/09
Name: Bill
From: Nebraska
I wanted to get a dozen roses of all white roses delivered to my sister-in-law as it was for a sympathy, but she was wasn't home at the time so my flowers got left at the door and apparently got stolen. FTD sent the flowers via FedEx and not a florist which I thought was strange. Any way, I had to order flowers from another online florist and got the job done. The bummer part, is that the flowers now had to come from a funeral flowers website instead of a regular flower outlet.
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05/11/09
Name: Chelsea
From: Houston, TX
Name of the Delivering Florist : Bloomfields Floral Market
Never order from FTD!!
I ordered a really gorgeous bouquet from FTD. It was the "Precious Heart Bouquet" in the better version (they have three versions: good better best). Beautiful, deep pink roses with light pink chrysanthemums and full magenta matsumoto asters. It was gorgeous online and PERFECT for my mom! So I spent my $60 and was expecting something wonderful for mother's day. Since I'm moving across the country in a month, I wanted to get something decadent for her (within my meager means, of course).
The first bouquet was delivered on Friday, and it wasn't even what I ordered. A couple pathetic red roses and some ugly purple daisies ( I don't remember the florist's name, and considering it wasn't what I ordered anyway, I'm not sure what the original bouquet was supposed to look like). I immediately checked the picture online, called FTD (with a 20 minute hold time), and with luck the representative sent the order to another florist for the original bouquet I ordered.
I waited a couple of days, and they finally arrived this morning. I looked at the bouquet and was appalled! It was the worst thing I've ever seen. I was forced to tell my mom the whole story, and I apologized with tears in my eyes for effectively ruining her Mother's Day. I compared the online photograph to my bouquet that I found on another website. The online bouquet feature seven visible roses, ten chrysanthemums, and ten asters - and that's just what you can see from the picture. In my actual bouquet there were three roses, and 5 of the other two types half-dead and wedged between what looked like previously used baby's breath and a couple of chewed leaves.
I called FTD with another 20 minute hold wait, talked to the most idiotic representative in the world who told me I wouldn't be able to get a refund until I talk directly to the florist and work out the the details with them. And I'm thinking, "No, I contracted you to contact the florist for me - I shouldn't have to speak to them at all!" And she just kept telling me that's what I have to and essentially hung up the phone. I called back two more times with a 20 minute wait and finally got through the second time and asked for a supervisor.
The supervisor was very quick and helpful, and I received my refund. However, she seemed VERY eager to get me off of the phone and didn't care at all what I thought about the florist's work or the product I received. I was VERY annoyed by this. I am (well, was) a paying customer with a legitimate complaint. I just wanted them to listen.
Anyway, I've seen better bouquets at Wal*Mart or a grocery store for a third of the price. It was such a disgusting spread. And I'm thinking, "I spent $60 on this, and it was supposed to be the "better" bouquet! I wonder what this pathetic thing would have looked like if I had not upgraded!" The flowers were tiny, dead, had little to no fragrance and had hardly any discernible color or beauty. I don't feel like that florist took pride in the arrangement at all!
Never order from FTD! It's too expensive, the bouquets are NOT up to standard or even acceptable, the florist's don't care about the business, and the customer service is too hard to reach, rude, and uncaring. What a horrible, horrible experience!
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05/10/09
Name: Michael
From: Cleveland, OH
Name of the Delivering Florist : Dropped Shipped and Florist Delivery
DO NOT ORDER FLOWERS WITH FTD.COM.
Ordered flowers for Mother's Day via FTD.com. Flowers were to be delivered via Fed Ex. to my mom, who lives in Florida, on Saturday, May 9. Delivery charges were as much as the flowers but I didn't care because the flowers were going to be delivered before Mother's Day on Sunday, May 10. On Saturday evening, I realized I never heard from my mom about the flowers so I checked the delivery status on the FTD.com website. Lo and behold, the order number I was given was not working and they had no record of the order. I checked the email account (work) that was used when placing the order on ThursdaIy. There was an auto response email (no number, no contact info) that said that the flowers that I had ordered could not be delivered. I immediately called the FTD customer service number and spoke with a customer service person who, after not being able to find a record of my order, was finally able to tell me what I already knew -- no flowers. She told me to go on the FTD.com website and put in my mom's zipcode and see which flowers THE WEBSITE said could be delivered on Mother's Day. Keep in mind, she couldn't tell me, I had to look at the 12 limited (and more expensive) flower choices and then tell her the product number and then she would look at her screens to see if their was a florist in my mom's area that could fill the order. We finally found flowers that could be delivered and the customer service person said that I would be given a $10.00 discount for my inconvenience. Was sent a confirming email (same order number as the original order) to my work email which I checked while I had the customer service person on the line. I emphatically told her that if there is a problem, that someone at FTD florist should call me on my cell phone. I hung up thinking that everything was taken care of. This morning, Sunday, I checked my work email only to see that 25 minutes after placing the 2nd order, an automatic response was generated telling me that the flowers could not be delivered by the florist and that my credit card would be refunded. Once again, I immediately called FTD.com. Got disconnected from the first customer service person. Called back. "Rob" the customer service person told me that their still might be a chance getting flowers to my mom, but, when he called the florist...the phone was just ringing, which he translated as the florist wasn't taking any new orders. I asked to speak to his supervisor and was told that their was nothing they could do but if I wanted the flowers delivered the day AFTER mother's day, they would give me $10.00 off! I told them that I wasn't interested in doing anymore business with them. THERE ARE PLENTY OF OTHER FLOWER COMPANIES YOU CAN USE. DO NOT USE FTD IF YOU WANT YOUR FLOWERS DELIVERED WHEN YOU WANT THEM DELIVERED.
Editor's note: FTD.com is a relay center that has plenty of funds to staff their operation for the holidays. The problem is that they are dependent on struggling mom and pop shops who don't have the funds to staff their operation. As a florist, I can tell you that it difficult to answer a phone from FTD.com when you have a line of 15 (plus) people standing in front of you waiting to order flowers. On that, keep in mind that every person in the line is going to give the local florist a 100% of their money.....when FTD.com is only going to give the florist less than %73 of the funds. It's a no brainer for the local florist.
Speaking as a florist......a call from FTD.com is of secondary concern.
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05/08/09
Name: lisa
Email: lmm38@msn.com
From: pelham new hampshire
Name of the Delivering Florist : drop shipped from nj
I love receiving flowers and it is the thought that counts not how big the bouquet is... But i opened the box and there was nothing to my bouquet (without container) all greens(8) and 4 stems of poms an 2 stems of small lilly type flowers I do not know how much the person spent but i know that the order's start at a reasonably high price . I know what flowers costs i grew up in a florist and continue to buy and frequet shops so i have an idea of what is the going price and acceptable amount of flowers to recieve. i have seen better packages of flowers at the gas station . I only say this because i would have never imagned this from ftd. Sincerely Lisa
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03/05/09
Name:Krystyna
Kingston, Ontario, Canada
The flowers that were delivered by PAM'S FLOWERS OF KINGSTON, ONTARIO were truly a poor excuse for a floral arrangement. The vase and teddy bear are comparable to those on their website, but the flowers erre pitiful.
They arrived in a wilted state, and no amount of adding water made them revive. And they certainly are not the colourful and uplifting bouquet pictured on the web.
I have told my brother (who sent me this bouquet for my birthday) that he should not ever order arrangements from PAM'S FLOWERS of Kingston, Ontario ever again, since they obviously threw in some dying buds to make up this arrangement, and did not even bother to make it as bright and cheerful as what was advertised.