Peter

Rust Remover

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07/02/09

Name: Kris
From: Pennsylvania

I ordered over $100 worth of flowers for a funeral - I think FTD thought I would never see them.  They were tiny - the white flowers were brown on the edges the first day - and sickly by the next day - the day of the funeral. I'm waiting two months - no refund of any kind.

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06/15/09

Name: Tim
From: Holiday Florida

Ordered roses online on June 9th for a June 12th delivery at the Holiday Inn Clearwater Beach. 10 year aniversery. Upon returning to the room at 5:00 PM we had not recieved our delivery. I called the 800 number at FTD online and was told someone would be in touch with me within the hour. As of Monday at 10:00 am I had not heard back from FTD. I called FTD ans was not given a satisfactory reason why my flowers where not delivered or why no one called me back as stated. Sorry FTD your done with me.

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06/04/09

Name : Mike
From: NY

I ordered a set of gifts for our 20th anniversary getaway.  All came in on the date promised BUT the roses were sent from MIAMI - PROMISED FRESHEST FLOWERS ARRANGED BY LOCAL FLORISTS??? - AND, GET THIS, A note included said they were from a another country!!!  No, the flowers did not look fresh, as they clearly were not, and they were wrapped tightly for the box with no water.  They looked old and sad, needed lots of trimming and thinning, though it somewhat revived, still not "local" or "fresh."

Also in the order was a bouquet of 6 "I Love You" balloons - ONE WAS "WE LOVE YOU" !!! Now how can something so simple be messed up?!  Helium was low next day on several balloons.

BEWARE!  My over $200.00 of gifts had another 2 charges added to it, a SERVICE CHARGE and SHIPPING, adding almost $100.00 to the order!!!

NO FUTURE FTD ORDERS FROM ME!!! I RECOMMEND SHOPPING ELSEWHERE.

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05/28/09

Name: Linda
From: Oklahoma
Name of the Delivering Florist : I ordered from Gallery Florist

My Aunt passed away this last week in Texas. I did an online search on Google for florist in Irving Texas. The Gallery website came up. They boast being a third generation business that delivers to Irving Texas. I searched for flowers from my parents and flowers from my siblings and myself. My father requested something in lavender as it was his sisters favorite color. I picked the Lavender basket and upgraded to preminum. I sent the large floral arrangement called fields of Europe. They sent the confirmation. I noticed they charged me $13.99 for delivery for both  when the order was placed together and they were delivered together. After the service my sister called me to tell me the flowers were not at all like the pictures I sent. The one  was white flowers in a vase and the other were green and pink. I discovered that Gallery Florist is not in Texas at all but in Livingston New Jersey. They outsourced the flowers to a florist who did not have a web page. The charge on my credit card bill was a FTD which I have contested with Chase after not getting satisfaction with dealing with the company. This is very misleading and deceptive. You think you are dealing with a local florist and then they send your order to another florist. I told them what they were doing was against the law. You can't sell something and deliver something else. I told them I was going to file charges with the Attorney General of Texas for deceptive practices before I found out they are not in Texas at all but New Jersey.

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05/27/09

Name: Ray
Email: crapspam@optonline.net
From: NY
Name of the Delivering Florist : Farmingdale Florist

I ordered a huge Love In Bloom arrangement for my wifes birthday, what arrived was a pathetic version that had a whole 3 roses in it.  I ordered the largest version, what arrived was about half of the smallest version of the arrangement!  And to pay $90?!?!?!?!  BJ's flowers for $15 are MASSIVELY better.  I emailed and am awaiting a reply.  If I dont get one by tomorrow I call the credit card company and file a dispute, as well as file with the BBB.  Last time I will ever buy from this company.  Proflowers is FAR better!   AAA offers a discount with FTD, I will be letting them know of my awful letdown as well.


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05/25/09

Name: Gayle
Email: theicemomcometh@q.com
From: Colorado
Name of the Delivering Florist : drop shipped

My semi self supporting college aged daughter sent me the FTD Garden Gate arrangement for MD. This arrangement, after a coupon she had, cost her $34.98, basically a days wages for a part time job. It arrived the Friday before MD, adorable planter and a miniture rose that had seen better days. Since it was so small i went on FTD's website and it showed a bushy miniture rose with a large yellow butterfly pick. The rose that arrived was about half the size of the 3" pot it was in, was wilted and the leaves were falling off and the pick is a 1/2" tall by 1" wide blue butterfly. The info enclosed said the plant would perk up after soaking in water. It did not. On the Wed. after MD I phoned FTD and after a 20 min wait, the CS agent was very apologetic and said they would get another one out to me on the following Wednesday. This past Friday I called them again, only 10 min wait this time, as I had not received the replacement plant and the original died. They said they did not know why it had not shipped, would take care of it and one would arrive on Saturday. On Saturday my daughter called and there was another charge on her credit card from FTD for $10.00 more than the original price and no credit for the first one. This time she called and they explained to her that they have to charge it again, immediately credited her for the $10.00 difference in price and the remainder of the credit for the second shipment would go thru once it shipped which would be next Wednesday! She very nicely told the CS agent that since it was such poor service that she expected credit for both transactions. They said that they could not do that. In the interim, I purchased a mini rose at the grocery store to put in the planter so it wouldn't look so lonely for $5.00. Neither of us will ever, ever use FTD again. And to think that at one time they were an industry leader.

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05/22/09

Name: Bill
From: Virginia
Name of the Delivering Florist : Drop shipped by Fedex

I ordered Mothers Day flowers for my 81 year old mother in RI.  I live in VA.  I ordered them on 3 May for delivery the Friday before Mothers Day (because I had an experience where they would not deliver on the w/e in the past).  I received a confirmation of my order from FTD and later a shipping notification from FEDEX.  Then, I left on a business trip to CA for a week.  WHen I returned I asked my mother if she received mothers day flowers (becuase she never mentioned it) and she said no.  I checked the FEDEX site and it indicated they had yet to pick up the order from FTD.  I call FTD and a computer voice told me I had a 15min wait time, so I sent FTD Cutomer Service a note from their web-page.  It sent me an auto reply saying it would respond w/i 24 hours.  Twenty-four hours later I sent another note.  This time the autoreply indicated it would respond w/i 48 hours.  I sent a note 48 hours later (as I never heard from them at all) and got an autorepy they would respond in in 24 hours.  Well it is now well beyond 24 hours.  Oh btw, they billed my credit card for the flowers!

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05/18/09

Name: Marci
From: Boston, MA

I placed an FTD order to be delivered on 5/14. On 5/15 at 4PM it still hadn't been delivered. I called customer service, the woman took my info- then put me on hold for 5 minutes AND disconnected me. I called back and spoke to a man, who after researching the issue, said that the original florist made an error and had been replaced with a new florist who would deliver the flowers in the next 2 hours. The flowers were finally delivered the next day, Saturday. This demonstrated TERRIBLE customer service.

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05/15/09

Name: Raf
From: Indiana
Name of the Delivering Florist : drop-shipped (FedEx) from Georgia to Florida

I ordered roses for my mother for Mother's Day.  According to the website, they were supposed to get there on Friday, but they didn't get there until Saturday which wasn't a big deal since MD was Sunday (I placed the order on Wednesday afternoon).  HOWEVER, when they arrived, my mother tells me that 4 of the flowers were already dead and the package was hot so the chocolates that were also included had all melted.

I called FTD and they sent out another plant at the same cost to me and refunded the amount of the first arrangement.  They shipped this plant next-day shipping which is good because this one went from California to Florida!

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05/14/09

Name: Adon
From: Colorado Springs
Name of the Delivering Florist : somewhere in Clarksville

I ordered FTD flowers at 76.99 for Mother's Day. She received them on Mother's Day as expected. The date for delivery was either Saturday or Sunday. She said they looked "ok" meaning she couldn't see the roses that much and/or the petals were wilting in some areas. I only have her word on this and considering I've ordered from FTD before and she never complained until now, I decided to call them. Yes, the hold time was about 18 minutes where as the automated said it would be 15. The representative promptly resent the same flowers I ordered and credited my credit card 20% of the cost. Not too shabby. My mom received the flowers and noted it was probably sent from a different florist. She said the first batch was actually nicer! Oh well...

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05/12/09

Name: Dawn
Email: DawnMPapuga@gmail.com
From: Baltimore, MD
Name of the Delivering Florist : Wouldn't tell me the name of the delivering florist.

I ordered the Precious Heart Bouquet on Saturday to be delivered on Mother's Day (5/10/09).  The ONLY reason I ordered these flowers was because that bouquet was listed as "STILL AVAILABLE FOR DELIVERY ON MOTHER'S DAY" on the FTD website. I entered my recipient's ZIP and it said it was still available.  I ordered and paid $60 for that purchase.  I received a phone call from my mother thanking me for a POTTED PLANT.  I DID NOT ORDER A POTTED PLANT!!!  when I called to complain and find out what happened, the representative explained that the florist used might not have had any more flowers available, and that she would look in to the issue and see about a refund, and that I would be contacted MONDAY (5/11/09) regarding this issue.  I was NOT CONTACTED. Also,  I received NO NOTIFICATION that there would be a substitution via phone or email BEFORE THE DELIVERY. 

I have read their substitution policy, and it explains substitutions of other flowers similar in kind and color only.  NOT A POTTED PLANT.  To make matters even worse, the plant that was delivered had no wrapping whatsoever--only a BLACK INDUSTRIAL PLANTING POT and a USED, WRINKLED PINK WIRED RIBBON with NO information about the plant or care instructions.  I have photos of the plant they delivered and what do you know... The EXACT SAME ONE IS AVAILABLE AT HOME DEPOT AND WALMART FOR 12.99 - 14.99!!!  This is a bait and switch for a 45 dollar profit, and had FTD not told me it was available for delivery on that day, I would NOT HAVE USED THEIR COMPANY. I do NOT want new flowers delivered--Mother's Day is OVER.  I do NOT want them to exchange the product with the recipient--You will NOT inconvenience the recipient of MY GIFT because your florist couldn't deliver a promised product.  I want a full refund, and if I'm not contacted ASAP, I'm turning this incident over to the BBB.  I was told this would be taken care of, and that I would be contacted.  So far, all I have seen is bad business practice and customer service.  I called the FTD Customer Service line once on 5/10 and THREE TIMES TODAY, and ALL THREE TIMES I was told it would be a 15 minute wait.  I waited 30 minutes EACH TIME and was never picked up.  I am very disappointed in this experience.  I am a New Media/Social Media consultant, and I often recommend services online.  I will be removing FTD from my list of recommendations.

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05/12/09

Name: Debbie
Email:
From: NJ
Name of the Delivering Florist : FTD/FedEx
Tell Your Story : Mother's Day flowers never delivered. Have been unable to reach FTD by phone (hold times are too long) and email has also been unsuccessful so far.

One of my orders was indeed delivered, but after seeing the bouquet in person, I will not be using them again. Flowers were sparse and not even close to being worth the $$spent.

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05/12/09

Name: Cate
Email: CAGN@wellingtoncollege.org.uk
From: UK

Name of the Delivering Florist : Desert Rose, Thornhill, Ontario, Canada
Tell Your Story : I had forgotten that it was Mother's Day back in Canada last Sunday, and so Saturday afternoon I searched through FTD for a florist that would deliver on Sunday.  Took me a while, because a lot of the listings didn't specify delivery availability until check-out (which I went through several times). 

Finally I found one that advertised same day delivery, 7 days a week, as long as orders were in before noon of that day.  Well, this was the day before, so hurray for me, right?  I gave them my mother-in-law's phone number as a contact.  By 6pm that evening (EDT) they call to say they cannot deliver until Monday. 

Sunday morning I tried calling them 3 times (they claim to have a 24hr number, but the answering machine conveniently doesn't work).  This was 9am in the UK, so 4am their time.  Finally I send an email marked urgent, and request both a delivery and read receipt - got the former, but not the latter, as you can choose not to acknowledge receipt.  In the email I cancelled my order, specifying that I only paid their ridiculous surcharge for delivery because it was going to be delivered on Sunday.  I could have paid half the price from half a dozen other local florists, both for the flowers and delivery, if i wanted delivery on Monday. I also sent a formal complaint to FTD online. 

Now it is Tuesday,, my mother tells me the flowers were delivered yesterday, and I have not heard a peep about my cancellation or complaint.  They  may be hoping that I will just go away and forget about it, but they are wrong.  I didn't get what I paid for, and I even asked for it to be cancelled beforehand.  I want a full refund!

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05/12/09
Name: Bill
From: Nebraska

I wanted to get a dozen roses of all white roses delivered to my sister-in-law as it was for a sympathy, but she was wasn't home at the time so my flowers got left at the door and apparently got stolen. FTD sent the flowers via FedEx and not a florist which I thought was strange. Any way, I had to order flowers from another online florist and got the job done. The bummer part, is that the flowers now had to come from a funeral flowers website instead of a regular flower outlet.

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05/11/09

Name: Chelsea
From: Houston, TX
Name of the Delivering Florist : Bloomfields Floral Market
Never order from FTD!!

I ordered a really gorgeous bouquet from FTD. It was the "Precious Heart Bouquet" in the better version (they have three versions: good better best). Beautiful, deep pink roses with light pink chrysanthemums and full magenta matsumoto asters. It was gorgeous online and PERFECT for my mom! So I spent my $60 and was expecting something wonderful for mother's day. Since I'm moving across the country in a month, I wanted to get something decadent for her (within my meager means, of course).

The first bouquet was delivered on Friday, and it wasn't even what I ordered. A couple pathetic red roses and some ugly purple daisies ( I don't remember the florist's name, and considering it wasn't what I ordered anyway, I'm not sure what the original bouquet was supposed to look like). I immediately checked the picture online, called FTD (with a 20 minute hold time), and with luck the representative sent the order to another florist for the original bouquet I ordered.

I waited a couple of days, and they finally arrived this morning. I looked at the bouquet and was appalled! It was the worst thing I've ever seen. I was forced to tell my mom the whole story, and I apologized with tears in my eyes for effectively ruining her Mother's Day. I compared the online photograph to my bouquet that I found on another website. The online bouquet feature seven visible roses, ten chrysanthemums, and ten asters - and that's just what you can see from the picture. In my actual bouquet there were three roses, and 5 of the other two types half-dead and wedged between what looked like previously used baby's breath and a couple of chewed leaves.

I called FTD with another 20 minute hold wait, talked to the most idiotic representative in the world who told me I wouldn't be able to get a refund until I talk directly to the florist and work out the the details with them. And I'm thinking, "No, I contracted you to contact the florist for me - I shouldn't have to speak to them at all!" And she just kept telling me that's what I have to and essentially hung up the phone. I called back two more times with a 20 minute wait and finally got through the second time and asked for a supervisor.

The supervisor was very quick and helpful, and I received my refund. However, she seemed VERY eager to get me off of the phone and didn't care at all what I thought about the florist's work or the product I received. I was VERY annoyed by this. I am (well, was) a paying customer with a legitimate complaint. I just wanted them to listen.

Anyway, I've seen better bouquets at Wal*Mart or a grocery store for a third of the price. It was such a disgusting spread. And I'm thinking, "I spent $60 on this, and it was supposed to be the "better" bouquet! I wonder what this pathetic thing would have looked like if I had not upgraded!" The flowers were tiny, dead, had little to no fragrance and had hardly any discernible color or beauty. I don't feel like that florist took pride in the arrangement at all!

Never order from FTD! It's too expensive, the bouquets are NOT up to standard or even acceptable, the florist's don't care about the business, and the customer service is too hard to reach, rude, and uncaring. What a horrible, horrible experience!

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05/10/09

Name: Michael
From: Cleveland, OH
Name of the Delivering Florist : Dropped Shipped and Florist Delivery

DO NOT ORDER FLOWERS WITH FTD.COM.
Ordered flowers for Mother's Day via FTD.com. Flowers were to be delivered via Fed Ex. to my mom, who lives in Florida, on Saturday, May 9. Delivery charges were as much as the flowers but I didn't care because the flowers were going to be delivered before Mother's Day on Sunday, May 10. On Saturday evening, I realized I never heard from my mom about the flowers so I checked the delivery status on the FTD.com website. Lo and behold, the order number I was given was not working and they had no record of the order. I checked the email account (work) that was used when placing the order on ThursdaIy. There was an auto response email (no number, no contact info) that said that the flowers that I had ordered could not be delivered. I immediately called the FTD customer service number and spoke with a customer service person who, after not being able to find a record of my order, was finally able to tell me what I already knew -- no flowers. She told me to go on the FTD.com website and put in my mom's zipcode and see which flowers THE WEBSITE said could be delivered on Mother's Day. Keep in mind, she couldn't tell me, I had to look at the 12 limited (and more expensive) flower choices and then tell her the product number and then she would look at her screens to see if their was a florist in my mom's area that could fill the order. We finally found flowers that could be delivered and the customer service person said that I would be given a $10.00 discount for my inconvenience. Was sent a confirming email (same order number as the original order) to my work email which I checked while I had the customer service person on the line. I emphatically told her that if there is a problem, that someone at FTD florist should call me on my cell phone. I hung up thinking that everything was taken care of. This morning, Sunday, I checked my work email only to see that 25 minutes after placing the 2nd order, an automatic response was generated telling me that the flowers could not be delivered by the florist and that my credit card would be refunded. Once again, I immediately called FTD.com. Got disconnected from the first customer service person. Called back. "Rob" the customer service person told me that their still might be a chance getting flowers to my mom, but, when he called the florist...the phone was just ringing, which he translated as the florist wasn't taking any new orders. I asked to speak to his supervisor and was told that their was nothing they could do but if I wanted the flowers delivered the day AFTER mother's day, they would give me $10.00 off! I told them that I wasn't interested in doing anymore business with them. THERE ARE PLENTY OF OTHER FLOWER COMPANIES YOU CAN USE. DO NOT USE FTD IF YOU WANT YOUR FLOWERS DELIVERED WHEN YOU WANT THEM DELIVERED.

Editor's note: FTD.com is a relay center that has plenty of funds to staff their operation for the holidays. The problem is that they are dependent  on struggling mom and pop shops who don't have the funds to staff their operation. As a florist, I can tell you that it difficult to answer a phone from FTD.com when you have a line of 15 (plus) people standing in front of you waiting to order flowers. On that, keep in mind that every person in the line is going to give the local florist a 100% of their money.....when FTD.com is only going to give the florist less than %73 of the funds. It's a no brainer for the local florist.

Speaking as a florist......a call from FTD.com is of secondary concern.


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05/08/09

Name: lisa
Email: lmm38@msn.com
From: pelham new hampshire
Name of the Delivering Florist : drop shipped from nj

I love receiving flowers and it is the thought that counts not how big the bouquet is... But i opened the box and there was nothing to my bouquet (without container) all greens(8) and 4 stems of poms an 2 stems of small lilly type  flowers I do not know how much the person spent but i know that the order's start at a reasonably high price . I know what flowers costs i grew up in a florist and continue to buy and frequet shops so i have an idea of what is the going price and acceptable amount of flowers to recieve. i have seen better packages of flowers at the gas station . I only say this because i would have never imagned this from ftd.  Sincerely Lisa

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03/05/09
Name:Krystyna
Kingston, Ontario, Canada

The flowers that were delivered by PAM'S FLOWERS OF KINGSTON, ONTARIO were truly a poor excuse for a floral arrangement.  The vase and teddy bear are comparable to those on their website, but the flowers erre pitiful. 

They arrived in a wilted state, and no amount of adding water made them revive.  And they certainly are not the colourful and uplifting bouquet pictured on the web. 

I have told my brother (who sent me this bouquet for my birthday) that he should not ever order arrangements from PAM'S FLOWERS of Kingston, Ontario ever again, since they obviously threw in some dying buds to make up this arrangement, and did not even bother to make it as bright and cheerful as what was advertised.