02/04/12

Name : Theresa middleton

Email : Wer4him57@yahoo.com

Order Number : 

Name of the Delivering Florist : Evans florist

Flower Complaint : I had flowers delivered to my mom by Evans florists in Hartselle Ala. I pd 119.00 for the rememberence  bouquet for my dad who had passed away in sept 2011. What she got was a plastic dish with flowers that died after 3days. A crystal cross about 6" high. 24% crystal. The picture showed a statue of Jesus, which I know they can substitute with something else. But for the price it looked very cheap. Very disappointed. The loss of my dad was very hard on my mom & for her to b given this during her time of grief really broke my heart & I was so embarrassed. Just wanted someone to know

02/04/12

Name : Doug

Email : peacefulexpressions@hotmail.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint :    FTD are extremely unreliable and are unaccountable for their actions.  They don't care that they mess up flower delveries and negatively impact special occasions.  They couldn't care less that they inflict major emotional pain and suffering on people, due to their errors, and lack of effort and caring.

02/03/12

Name : Steve

Email : stevekimlaw@gmail.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : Last Valentine's Day, FTD.com totally blew my order.  I ordered the True Romance Rose Bouquet for my wife, for delivery on Valentine's Day.  

On the Big Day, no flowers.  No call.  No nothing.

Two days later, the FTD.com flower delivery arrives at our door, with a sorry looking bouquet that was literally dying.  My wife had the good sense to turn down the delivery, the flowers were that bad.

I won't make the mistake of using FTD.com this year.  Or ever.

02/02/12

Name : Christine

Email : ck@msn.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : On 1/30 I ordered a lovely bouquet for a very sick friend, with delivery scheduled 1/31. I wanted the flowers there so she could see them when as she recovered from serious surgery.  By the evening of 2/1, there was no confirmation so I called the 800 number and they told me to call my friend to see if the flowers arrived!  When I explained that she was too sick to talk, they grudgingly said they would check with the flower shop on 2/2 and call me - which they never did. When I called back late in the day on 2/2, they admitted they had not called the shop and told me to wait another 24 hours. This is clearly an outsourced outfit because everyone, even the manager, read the same script over and over again.  I finally got them to agree to cancel my order although they refused to tell me when the refund would be made.  Pro Flowers, why did I stray???  FTD never again.

02/02/12

Name : Linda

Email : radio.start@hotmail.com

Order Number : 

Name of the Delivering Florist : was suppose to be shipped by UPS

Flower Complaint :    I ordered $150.00 worth of rainbow roses 2 weeks ago.  Instead of reserving them for me, they phoned today, at the last minute, and then left me on hold for an hour to tell me they can't deliver my order.  I'm devastated.  It's my Dad's 80's birthday.  Then the person on the phone had poor manners and poor english skills.  Are they outsourcing? I'm devastated and I hate and detest FTD for messing up my Dad's 80th birthday with their neglegence.  They should be sued!

01/30/12

Name : Tom Mase

Email : thom_mase@yahoo.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : I ordered flowers for my wife for our 25th Anniversary. They were scheduled to deliver to her at work and then I was going to take her to diner this evening. I called at 4:45pm to confirm delivery. I was told delivery driver was sick, they had called my wife and sceduled home delivery after 5pm. This was the first and last time I will go the flower route. After 8PM no diner no flowers. Callled FTD to get refund. I was offered a 10% discount to get them a day late. I have never been so offended by a customer service rep. I demanded a refund was told it would take days and they would send me an email

01/30/12

Name : Keith R Wilde

Email : kwilde54@yahoo.com

Order Number : FRV433530

Name of the Delivering Florist : UNK

Flower Complaint : i MADE A ORDER CALL BACK THE NEXT AT 11 AM CST TALK TO A LADY ABOUT TO HAVE ORDER TO DELIVERED BY 1:00 PM ON 01/31/2011 LADY SAID OK WE CAN DO THAT, i CALL BACK LATER TALK 4 DIFFERENT PEOPLE THEY SAY THEY CAN NOT DO THAT THIS BULL SHIT AND THEN OFFER ME A 30% REFUND BULLSHIT

01/30/12

Name : JudithDreps

Email : rebatwin2@aol.com

Order Number : never received a confirmation email with a the #

Name of the Delivering Florist : Ava's Flowers

Flower Complaint : I am very upset with this company!! 

I ordered a sympathy fruit basket on Friday the 27th before lunchtime. I was told it could possibly be delivered that same day, the 27th, but if not definitely on the following day, the 28th. I was glad, as this was to help with all the people dropping by after the death of the grandmother. 

Late in the afternoon, I called back because I had been expecting a confirmation email that never arrived. The person that answered the phone basically could not help me. He was slightly shocked that I had not received an email but said he had no way to check my order. He took down my information and said his "manager" would contact me.  At this point I was relatively confident that the fruit basket was NEVER going to be delivered. 

Here it is 5 PM on Sunday and there has been no delivery. I find it interesting that the the charge is going through on my credit card though. That basically to me is a scam! 

I can't believe this happened! The phony website says satisfaction guaranteed....

I will continue using proflowers.com and 1800flowers, which is what I should have done in the first place!

It is embarrassing!

This was to help feed all the friends and family that visit after SOMEONE DIES!!! What good is a fruit basket after the funeral???!!!

01/27/12

Name : CPGgal

Email : cpggal.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : So my Aunt recently turned 70.  Wanting to help her celebrate her big day I went online to FTD Florists.  I ordered what I thought would be a wonderful bouquet of flowers that cost nearly $100 dollars.  I had a 20% offer from my AAA membership, so I only paid about $80 for what I thought looked like a fabulous arrangement.  Everything was delivered on schedule, but the next day I got a call from my mom who asked, how much did you pay for your Aunt's flowers?  When I asked why she said because they looked like they were worth about $15.  WOW, I was fooled big time.  When I called to see if perhaps they shipped the wrong item, I was given a song a dance on how they are allowed to substitute items.  Reality was there was no substitution, FTD just provides a crappy arrangement and charge you a lot for it but make you think it is bigger through photography.  Well they offered me 20% off my order as an apology.  OK, doesn't help the embarrassment of a chintzy arrangement

but it was something.  Well two and a half weeks went by and my credit card never received the 20% off.  I called again this evening to find out where the credit was and was told oh we will send you confirmation that we credited your account.  Can you believe that had I not called back to complain twice they would not have issued the credit, as promised?  I will be posting this blog anywhere I can to insure other don't use FTD floral.  I have used ProFlowers before I think that is who I will use going forward.  Whatever you do DON'T USE FTD!

01/13/12

Name : M Jones

Email : mkeggler@yahoo.com

Order Number : C1004496267

Name of the Delivering Florist : 

Flower Complaint : I had a question about a bouquet I was looking to order online.  So, I called FTD to ask the question and the CSR assured me she could place the order for me.  Well, of course, she messed up the order.  She put the wrong name to the recipient.  Then, later is when all hell breaks loose.  My sister received the bouquet (if you can call it that) and a few days later she sent me a picture.  What??  The "bouquet" that I paid almost $70 for was the size of a tea cup, she was actually holding it in one hand next to her face (if I can crop her out, I will post it).  So, I called them about this (now it is outside of the 7 day guarantee, so they really could give a crap).  We go over the order only to find that the CSR who placed the order put in the wrong size bouquet; of course the smaller bouquet than what I asked for.  I didn't notice the difference in price because she was talking about some coupon business and I used AMEX points, so when I saw the total of $66, I

wasn't alarmed.  So, not only did they put in the wrong recipient name and the wrong size I asked for, they have the nerve to charge these ridiculous prices on shoddy (at best) flora bouquets.  Had I ordered the smaller bouquet, I STILL would have been EXTREMELY disappointed because what she got and what I would have ordered, weren't even close!  Never again!  I told FTD I will never order from them and I will be sure to tell anyone I know not to as well.

01/06/12

Name : Rachael Lipsetts

Email : rachael.lipsetts@gmail.com

Order Number : 

Name of the Delivering Florist : Mother Virginia Florist

Flower Complaint : Mother Virgina Florist that works with FTD was absolutely terrible.  Not only did they say they were going to deliver the flowers and did not, but the owner got on the phone, hung up on my mother twice, and was so rude to me ON MY BIRTHDAY.  When I asked to speak with his supervisor, he informed me that "As far as I was concerned, he was the CEO."  NEVER ORDER FROM THIS FLORIST.  EVER.  YOU WILL NOT GET YOUR FLOWERS AND BE INSULTED ON TOP OF IT.

01/03/12

Name : terri skripsky

Email : terri_skripsky@att.net

Order Number : FMD187385

Name of the Delivering Florist : 

Flower Complaint : I ordered 2 arrangements on 12/22/11, one to go to Omaha, NE and one to go to Yuma AZ. They were to be delivered that day. I got a call later about 2:30 telling me the Norman Rockwell arrangement was not available for the Yuma address. We settled on a simple centerpiece with a surricane lamp and candle in the center. It was to be delivered Friday. On Saturday I called my mom and found it had not been delivered. I called FTD at 1:30 and tried to find out what had happened. they could not reach the florist and told me they don't know anything else. I told the operator to cancel the order because it was supposed to be the centerpiece at a dinner. I got an email at 8:09 the 25th notifying me the delivery was not made. Too late for anything to be done. I had to call on 12/30/11 to make sure the order had been cancelled. I had gotten nothing to tell me the status or what was happening on my order. I cannot not believe the breakdown in your keeping the customer informed as well as your associate florist just leaving items not delivered and your customers with no information on what is happening.

12/31/11

Name : T

Email : 

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : I ordered flowers on 12/20 to be delivered 12/21.  Got a confirmation email saying they would be delivered. I didn't even know they sent another email 2 hours later saying they didn't have those flowers so they didn't send any at all!  I was so embarrassed when I called 12/24 to ask my grandma how the flowers looked and she she what flowers?  She never got them!  They should have at least substituted them if they didn't have the ones I ordered online.  They should have tried to call me to let me know. So I called the 800#. What a joke!  The girl was eating while talking and didn't know anything.  She said they would deliver flowers, but not until Tues because of the holiday.  So I thought everything was fine.  I found out those weren't delivered either. They charged my credit card and want me to wait up to 4 weeks to get it back now.  That is not right!!  They should pay to send the flowers for their mistake. I will NEVER order from FTD again. Who knows how many people order and think they got flowers delivered. 

12/29/11

Name : Sue

Email : goofyloo@erols.com

Order Number : FRV12349

Name of the Delivering Florist : local

Flower Complaint : I placed an order on 12/11/11 for birthday flower delivery for my aunt on 12/26/11.  They debited my credit card right away.  a week later i receive an email saying they can't deliver that on that date and would i please call and change to a different product.  i call and of course can't get an english speaking person.  i'm put on hold when i first call so they can 'investigate' it.  approximately 4 minutes later they come back on the line and ask what i'd like to order as a replacement.  i find something and struggle through the language barrier and get them to change the order.  am again put on hold for approximately 6 minutes.  they  come back on the line and say no wait they CAN deliver the original order.  after this much time and problem, i cancel the order.  ridiculous and unacceptable.

12/29/11

Name : Ann

Email : qonc1@yahoo.com

Order Number : FMK285682

Name of the Delivering Florist : 

Flower Complaint : I ordered a chocolate tower to be sent to my friends.  Not three hours after I ordered it, I found out the husband of my friend was allergic to chocolate, so I immediately called to cancel the order.  I was told the gift was "already on its way" and they couldn't cancel it.  

This was a Tuesday, and the deivery was not supposed to happen until the Friday before Christmas.  I told the girl in the "Customer Service" (what a laugh) deapartment that there was no reason they couldn't cancel it within a few hours of ordering.  She refused to cancel it and then I told her I used to work in a mail order call center and I knew that they could easily cancel the order.  She changed her tune and then told me that they could cancel the order for $40.00, BUT would still charge me $15.99 for the shipping (even though it never shipped).  

I am outraged and believe that this is an illegal action on behalf of FTD.  I ordered from them 2 years ago, and they shipped the wrong flowers to my mother for Mother's Day.  

You can't reach FTD at their home offices; all calls lead back to their lousy customer service 800 numbers.  I'll never order anything from them again and will encourage others I know not to use them, either!

PS. Yesterday, I received an email from FTD, informing me that my order had been "successfully delivered."  When I wrote back and asked "what and where did you deliver something?" they wrote me back and said my order had been cancelled.  What a crock of crap!

12/27/11

Name : N.H.

Email : nmleong@yahoo.com

Order Number : FMB421111

Name of the Delivering Florist : 

Flower Complaint : I ordered two wreaths to be sent to my Uncles Funeral, I was upset I could not be present, but hoped my presence would be felt by my family in the wreaths. I spent $234.00. Ten days later I received an email that my flowers were not available, and that FTD would send another arrangement.  Why would FTD offer to send another arrangement ten days late to a Funeral? 

When I called Customer service the lady claim that one wreath was not available and the other wreath was sent to the wrong place, she also offered to send another arrangement!

The Customer service lady give me four different amounts for the refund first telling me $69.00, then $98.00 then $100 and something dollars before finally getting it right.

This is the most incompetent,uncaring company I have ever dealt with.

12/27/11

Name : N.H.

Email : nmleong@yahoo.com

Order Number : fmb4211

Name of the Delivering Florist : 

Flower Complaint : I ordered two wreaths to be sent to my Uncles funeral (which I could not attend). Ten (yes ten) days later I got an email stating the flowers were not available and they would like to send another arrangement as soon as possible. 

12/26/11

Name : Ambreen

Email : ambreenovrevik@ymail.com

Order Number : FRT402442

Name of the Delivering Florist : 

Flower Complaint : I had ordered flowers to be delivered for my husband on Dec, 24th after calling for the 7th times and being on phone for almost an hour with their CSR my husband still hasnt received the flowers. I am extremely disappointed and annoyed with the way they conduct business. I feel like they dont care about their customers. 

I will never ever order anything from them!!!!

12/26/11

Name : Vin

Email : Vincentaalexandre@ gmail.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : Ordered product dec 21 for dec 23 delivery. credit card was charged dec 21 when recipient informed me she hadn't received anything I called customer service. What a fiasco that was they kept saying we have no record in broken English and asking me to spell my name again! I have a confirmation email people!!! But since it doesent have an order number we can't help you just some reference number! Never again I will go local next time!

12/24/11

Name : Pat Green

Email : redpls@ymail.com

Order Number : FMG105762

Name of the Delivering Florist : Conroy Flowers

Flower Complaint : I placed this order for a $69.99 flower arrangement which was to be delivered on 12/23/2011. Instead I received the $49.99 flower arrangement instead!  In addition the vase that the flowers were in had been cracked and repaired!  I sent an email to FTD for a resolution to this issue but I have not received a call or email from this establishment to correct this mistake! It is Christmas Eve and I was going to use this arrangement for my centerpiece and am very disappointed. This is a rip-off and will be my last order from FTD!

12/23/11

Name : Jennifer Ordway

Email : ordmedic@yahoo.com

Order Number : Unknown

Name of the Delivering Florist : Lasting Expressions Alpena

Flower Complaint : My husband ordered a $100.00 dollar arrangement for our anniversary. When I received it the bouquet contained 5 pink roses which were turning brown. The bouquest also had lilies and two of them were shriveled up. When I called Lasting Expressions in Alpena the clerk said, "How could it change that much since we sent it out". Well I don't know but what a crappy comment. My husband is going to ask for his money back and we are going somewhere else.

12/22/11

Name : Doris & Randy Garrett

Email : dgarrett11@neo.rr.com

Order Number : Telaflora has it already

Name of the Delivering Florist : Unknown

Flower Complaint : My husband Randy and I ordered a Fruit Basket and a Box of Candy to be delivered to my elderly parents who live in Gainesville, Florida with my older brother and it was never delivered according to my father and my older brother. This order was paid for in full with a MasterCard and I feel that not only were my parent's cheated out of their Christmas gift; but my husband and I were also robbed by the people who work at the local Florist. What do you think?? I am very upset about this whole matter and believe that Telaflora should do whatever needs to be done to recify the situation. My brother nor my parents would not lie. I feel maybe an employee might have signed for the gift and maybe walked away with it. 'Tis the season -- right??

Name : Nayak Nahc

Email : bjyosemite@hotmail.com

Order Number : 

Name of the Delivering Florist : FTD

Flower Complaint : I ordered a plant at FTD and it was a special.  After I typed in my message and billing information, the special was gone (I ordered in the middle of the day and presumably website specials do not get updated in the middle of the day at 4 pm).  I calle d the customer service representative and the lady said the item was still on sale and if I went through the transaction and there was no discount, she would see to it that I got reimbursed.  Armed with that promise, I placed my order and there was no discount.  I called the customer service number, everyone else told me there was no special.  Too bad.  They were so sorry.  They understood.  They asked me for a special code which I did not have.  The discount should just apply at checkout!  Unethical business practice, and false promise!

Name : Edith Anne Robbins

Email : grannyannerobbins@hotmail.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : I ordered 2 different flower arrangements, 1 that was a special going to Ormstown, Quebec which arrived 3 days late and was smaller than the picture and the flowers were almost dead.  The second arrangement was over 200.00 sent to Washington DC also delivered late and of poor quality.  VERY VERY disappointing.  

Name : tamara lester

Email : 

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : placed an order online with ftd,6 hours later after time to be delivered get a phone call. I can't understand what she is trying to tell. Have to ask 4 times for someone who speaks english.She puts the superviser on who can barely speak english, who proceeds to tell me they could not find a florist who was open to place order. are you kidding me could not find a florist open on a saturday in a city of over 200,000 people. canceled order happy holidays my a*** 

Name : Janine Martin

Email : mooseros@yahoo.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : I am a Gold Member and attempted to place an order for roughly $180.00.I was given free shipping as Gold Member. I also am a member of Savings 2 Go and part of what I pay monthly states any order with FTD I receive a 20% percent discoount everytime I order from FTD. That was not the case according to your Supervisor Shelly I spoke to this at roughly 2:10AM. I was told the promotion could not be combined. I paid seperate fees with FTD and Savings2Go to receive these discounts but I was told no I could not use my discount with Savings2Go. Very disappointed with your customer service.  I canceled by order and will never use your company again. Over 20% you lost a customer.

Name : MSG Al Lorentz

Email : alorentz143@gmail.com

Order Number : FRM757642

Name of the Delivering Florist : FTD.com 

Flower Complaint : Ordered a Poinsetta for my love.  Christmas is hard time for her and I have been pouring out a lot of attention.  I am military and we have a long distance relationship, I am about to go back to Afghanistan.  

FTD guarantees before 5PM delivery to a business.  EVERY NIGHT they have tried to deliver it well after 6PM, calling her and making her feel like she needs to sit in the office until they get around to calling her and then get around to maybe delivering it to her.  

I have a sneaking suspicion it's because she and I are in the military and since it's California, we are second class citizens in the florists eyes.  I don't expect ANY special treatment, favors or discounts as military but I don't expect a sharp stick in the eye either.  I paid full price, I expect a full measure of service.  

Won't get it from FTD; that's okay though, I will write it off as a $75 lesson.  

Name : vaughn l volungis

Email : vaughnv@comcast.net

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : If you have paid to become a Gold Member, watch out. If you choose a promotional link to FTD, the waiver of delivery fees is NOT honored...even though you are at the official FTD site.

Name : Nielsen

Email : yjclairelee@yahoo.com

Order Number : 

Name of the Delivering Florist : FTD

Flower Complaint : I ordered flower to send to my friend who just had a baby on December 5th for the delievery of December 7th. I did not get any confirmaiton.

I called them on December 9th to check and they told me they can refund my money since they did not send. I was quite upset because it was not only about money but how about sending flower to my friend to congratulate their first baby's arrival? And if I did not call them, I would never know and then they will charge my credit card. Customer service did not want to deal with my complaint. The woman keeps repeating your money will be refunded and tried to hang up on me not to deal with me.

Worst worst customer service with extremly rude people I have ever experienced. 

I never wrote any product review on internet before but I will make sure I write about my experience with FTD as much as possible today. I simply cannot believe company like this can still do business.

Name : William Old

Email : oldah1g@comcast.net

Order Number : FRV410020

Name of the Delivering Florist : 

Flower Complaint : No idea who the florist was.

They did not deliver on Dec 7th as scheduled. Finally was told that it was too cold.  OK, but let someone know this. Nor did they call and leave a message. They did not contact me.

I had to find a number. Who ever answers the phone would not give out the name of the florist. I told them no delivery then refund the money. Deliver after 4pm on Dec 8th. It was at 530pm. They never called before hand.Poor customer service. The person answering the phone is in some for off country and you had to repeat everything 3 times very slowly. This is where all of the jobs are being out sourced.

Name : Patricia Sanders

Email : patricia.sanders33@gmail.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : MY DAUGHTER ORDERS ME FLOWERS ALMOST EVERY YEAR AS SHE LIVES IN AZ AND I LIVE IN TN.  A FLORIST ALWAYS DELIVERS THE FLOWERS.  THIS YEAR THEY CAME BY

UPS AND ABOUT 10 FLOWERS HAD FALLEN OUT OF THE ARRANGEMENT (SOME BROKE AND SOME

WHERE I COULD PUT BACK IN ARRANGEMENT).

THE ARRANGEMENT ONLY LASTED ABOUT 3 DAYS BUT IN THE PAST THEY HAVE LASTED 2-3 WEEKS.I WAS VERY DISAPPOINTED IN THE

FLOWERS.I DIDN'T SEE THIS ON THE INTERNET IN TIME TO MAKE A PICTURE OF

MY FLOWERS.  I DID CONTACT MY DAUGHTER AND TOLD HER HOW DISAPPOINTED I WAS IN

THE FLOWERS. THE FLOWERS WERE DELIVERED AT ABOUT 5:00 ON MY 78TH BIRTHDAY.

PAT SANDERS

Name : P Becker

Email : Panjca@aol.com

Order Number : FRO750869

Name of the Delivering Florist : 

Flower Complaint : We ordered flowers for Thanksgiving time delivery.  The orders were submitted on FTD.com.  

Flowers ordered on 11/20 with choice of delivery dates.  We selected 11/22/11.  I called on 11/22/11 to see if they had received anything.  The response was NO.  I immediately went online to check the delivery status and sent an email.  I NEVER HEARD BACK FROM ANYONE AT FTD.  I called later that night as Hawaii is a 6 hour difference.  Still NO flowers.  They stated the florist they sent the request to had not responded to the order.  They PROMISED they would resend the order to another florist.  I called on 11/23 STILL NO FLOWERS were sent.  

My Father is 80 years old and not in good health.   We choose to send him a beautiful arrangement for the Thanksgiving holiday time.  We were NOT able to be with him.  We could have GOOGLED a local florist where he lives but we trusted FTD for delivery of our order.  We spoke with him on Thanksgiving and he still had NO flowers and we still had NO follow up to our 3 phone calls to FTD Customer care (which I think is in another county and they aren't even aware of where this location is located).  There isn't much care if they cant even respond to a customers needs or inquiries.

I am so disappointed with FTD that I will NEVER EVER order anything from them at all again.  I called today 11/27/11 to follow through with Customer Care.  The charge was on my American Express and today I was sent a "Customer Survey" about my experience.  What a joke!  They billed me with NO credit for lack of delivery.  If I had not sent this to a close friend or family member I would have thought and trusted this order was delivered.  They got their money but we never got our flowers!

I spoke to a supervisor at their customer care and she could only read what felt like a scripted apology. She offered to resend a "Thanksgiving" arrangement now with a 10% discount.  NO THANK YOU!  

If FTD was unable to find an available florist to send the flowers they should have contacted us and allowed us to cancel our order and refunded the money.  I am so upset and disappointed.  I will now call a florist directly when I need an order! FTD is HORRIBLE...

Name : jon enten

Email : jonenten@gmail.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : I went online to the FTD website today and on the home page they showed a thanksgiving arrangement and copy that says, "Starting at $19.99". When I clicked on the link there is nothing less than $34.99 on the arrangements page. Very misleading and frustrating...will not use them again. 

Name : Don Prigel

Email : donprigel@aol.com

Order Number : C1004416643

Name of the Delivering Florist : Not sure, only local FTD florist caims they were not given order

Flower Complaint : There were no flowers delivered for a funeral on 11.21.11. The order was placed on 11.19.11. 

We were not notified of the failure to deliver, and were only refunded the cost of order after relatives noted that the flowers were not at the funeral. 

We have requested a formal letter of apology for the grieved family and a donation to a local charity. 

Name : Michael Witt

Email : noftd@linearchaos.com

Order Number : unknown

Name of the Delivering Florist : unknown

Flower Complaint : We Just had a horrible FTD experience, please please instead of just posting here, make sure to also file complaints with the Better Business Bureau here 

http://www.bbb.org/chicago/business-reviews/florists-retail/ftdcom-in-downers-grove-il-19001443/complaints   

This incompetent company has managed to keep an BBB A+ rating that they in no way deserve. 

Name : Anna P. 

Email : ftdsucks@conurecrazy.com

Order Number : FRV395836

Name of the Delivering Florist : 

Flower Complaint : We ordered the "best" bouquet for my moms birthday, what was delivered looked like something I picked in my garden.

Name : Cody Wolf

Email : codywolf96@rocketmail.com

Order Number : Unknown

Name of the Delivering Florist : Unknown

Flower Complaint : I noticed that $500 had been charged to my credit card to FTD.com. I did not place an order with the company so I called my bank and cancelled the card then called 1-800-send-ftd. After explaining the problem I was told that without the recipients info they would not help me, or cancel the order. How would I know the recipients info? If my credit card was used doesn't that make me the customer? Horrible company, tell your friends!

Name : Bill

Email : 

Order Number : FAB241504

Name of the Delivering Florist : 

Flower Complaint : Thank You Your Order is Confirmed: Bull S#%t.  Not delivered, not notified, no longer a FTD Customer after 30 Years. Can you ruin anymore events? My 37th Wedding Anniversary is lost on your incompetence and your insensitivity.

Placed the Order 5 Days in advance and will never, never, ever consider your service again.  

PS: All of my corporate orders and accounts with FTD will be cancelled as of 20 Oct 11.  

Name : lucille cutting

Email : lucillecutting@torchlake.com

Order Number : code 20500

Name of the Delivering Florist : 

Flower Complaint : 

I am writing to you because of the flowers my childern sent me for my birthday. 

They sent me a DOZEN colorful roses. 

I was thrilled as I had never had so many roses.

I read the instructions very carefully, did as I was suppose too, but only 2 buds opened up and the others died within 2 days.

I was very disapointed with the after- effect of the flowers.

            Sincerely,

                Birthday Mother

Name : Nora

Email : rizztastic@yahoo.com

Order Number : Apparently it does not exist 

Name of the Delivering Florist : not sure 

Flower Complaint : Don't order from this company. They are a rip-off. I clicked like to get the Facebook discount and they did not honor that. They conveniently can't find the order number of the transaction with the discount applied, but they charged me a second time for a second order that I did not place without the discount. I understand things go wrong sometimes, but they had no record of the order with the discount eventhough I sent a copy of the confirmation page with the order number on it that THEY GAVE ME to my email so I could spit that same number back to them, but nothing. Can't find it. No record. Nothing. I am going to place this review on every review site that I can find and tell everybody I know of who is thinking about ordering flowers online.

Name : Rossella

Email : 

Order Number : 

Name of the Delivering Florist : Ital Florist

Flower Complaint : After receiving the flowers, i noticed that they were completely the wrong ones! I had ordered a fall arrangement with roses and lilies and a "better" cost. What i had received was nothing like the photograph. The lilies were all closed up and the arrangement looked terrible, with a mixture of colors that i didn't even order. (Red, White, Orange) I even ordered the "better" version of the bouquet and it was a complete waste of money. Do yourself a favor and don't even bother upgrading your bouquet. When I saw this I immediately sent them an email with a picture of my bouquet explaining how unhappy i was with the arrangement. I didn't get a email back or a phone call. So i took the liberty to phone them myself and what I heard was shocking especially because i am a customer. The lady on the phone basically told me that it wasn't her fault and that the colors i wanted had run out, so they made substitutions. Even though substitutions are understandable it clearly states on their website that the colors shown in the online catalog should be used, even if this means substituting other kinds of flowers of equal value. So basically, in plain terms she told me that their website was falsely advertising, because they had an entire section dedicated to "autumn" flowers which they did not have. They also failed to notify me that they were going to replace the colors with different ones and they couldn't even exchange the flowers because they didn't have anything available in equal value. After sending her another email with a picture of the bouquet, she called me back and said that she would exchange them with flowers that had a lesser value but the same colors. I said to forget it. Terrible service. I will never use their company again.

Name : Disappointed

Email : xoxo_ham_xoxo@yahoo.ca

Order Number : 

Name of the Delivering Florist : Karen's & Tina's Flowers in Newmarket, Ontario

Flower Complaint : I ordered FTD flowers and gifts through Karen's & Tina's Flowers and received an email confirmation of the delivery date - one day before the planned event.

They didn't deliver them.  I only found out afterwards through a relative who attended the event. I was so embarassed.

I contacted Karen's & Tina's and they said they would deliver one day after the event - two full days after the first scheduled date.  

They gave me a number of different excuses: their driver had gone home and so had their designer, we changed our delivery times but didn't change our website to reflect the change, we had to SWITCH YOUR ORDER from the items you had chosen on the website (bait and switch, anyone?) and we called to ask your permission but didn't reach you....I could go on the excuses were endless.

Please don't use FTD or KAREN'S & TINA'S FLOWERS IN NEWMARKET.

It's a scam - and unfortunately, if you or someone you know, isn't on the receiving end to check on what was delivered or IF it was delivered, you won't know that you've been scammed.

I was so embarassed and disappointed I actually cried.

Name : connie

Email : conniecvang@yahoo.com

Order Number : FAV227027

Name of the Delivering Florist : 

Flower Complaint : PICTURES ARE A LIE!!! The actually bouquet is nothing like the pictures! flowers were dying! i DO NOT recommend for anyone! False advertisement! Charged me for so much for a crappy product!!!!

Name : Caryn

Email : ctorongocleland@gmail.com

Order Number : several different

Name of the Delivering Florist : Roscommon Floral

Flower Complaint : For people who live or have lived in this town it is well known that flowers should be ordered from anywhere but this florist.  Flowers arrive appearing old, wilted and well past their prime.  If you order through FTD, specify that they use another florist.  If you have used this florist to have flowers delivered to someone, you may want to check with the recipient for their assessment of what was delivered.  It took me two unfortunate experiences to learn.  1) $70 arrangement amounted to wilted carnations; 2) dozen arranged roses were presented with already wilted and browning edges.

Name : Ms. Williams

Email : pcw13@comcast.net

Order Number : FAD217463

Name of the Delivering Florist : Mayfield - Upper Darby, PA

Flower Complaint : See the pictures for the difference between actual and what the picture looks like.  

Wish I had seen this web site before I ordered.

FTD.Com wasn't too much help.

Name : Stacy Benjamin

Email : stacybenjamin@sbcglobal.net

Order Number : FAB211197

Name of the Delivering Florist : Drop shipped

Flower Complaint : Early friday moring I orderd my girl friend some beautiful roses. So iam thinking every thing is ok ship date on point. Well nothing could be further from the truth. I ordered delivery by a florist and they didn't do it my girl friend found out they were being delivered by fedex instead of the florist and was pissed they FTD told her that I chose the fedex delivery that was a lie. And now my girl is pissed at me I got my money back she canceled the order and talked to 2 csr and they being in the business of covering there asses did just that. And now I look like a lying doushbag. I will never do business with FTD again. First and last time. Hopefully I will still have a girlfriend in the moring. Thank You FTD for ruining my week.

Name : Jackie Lawson

Email : yackie2@hotmail.com

Order Number : FRV380936

Name of the Delivering Florist : 

Flower Complaint : I ordered flowers totaling over a $100,received email stating my flowers had been delivered to a funeral of a close friend - they never showed up, I called them and was told the flowers were there, when I explained the flowers werent not only did the csr person rudely try to interrupt me but kept up a condescending tone - this is the 2nd time in 10 years I have tried to order flowers from FTD - and the last.  The first time they waited until after the day of delivery to let me know they couldnt deliver the flowers - this time 24 hours after my order and after a phone call & email to FTD they said the flowers couldnt be delivered, I'm now trying to get my money back.

Name : William

Email : 

Order Number : FAB207544

Name of the Delivering Florist : 

Flower Complaint : I ordered flowers for a friend whose father had died. The flowers never arrived and I was never informed. It is embarassing to have to ask the recipient if the flowers ever arrived. This should never happen. And yet it did. And I see from the other comments this happens regularly. I've used FTD about once a year over the last decade. I have ordered my last flowers from FTD.

Name : Mi

Email : 

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : FTD delivers dead flowers.  If you dislike someone and wish to express your distaste for them with dead flowers, please feel free to order from FTD.   Otherwise, skip it.

Name : pat janus

Email : cathyfree55@gmail.com

Order Number : 007799/101

Name of the Delivering Florist : they were  ashamed to leave there name

Flower Complaint : pat janus turned 82 on the 30th of august. while she was at her birthday lunch--ftd left a rose and lily  flowers at her door. keep in mind ---the temp is 107 degree's. needless to say her bouquet is lookin pretty bad--like wilted from the heat. i have never known any flower shop to leave flowers at the door! and there is no name of anyflower shop who did this. mmmmmmm guess they knew it was a dirty deed. i want these mess corrected. the couple from porta rico im sure would be very unhappy to know that there money was wasted. and embrassed. it wasnt a happy birthday ill tell you that.

Name : Disappointed Mann

Email : 

Order Number : FRV377652

Name of the Delivering Florist : 

Flower Complaint : What a JOKE!  They couldn't find the delivery address so they just decided not to deliver it, nor tell me.  I found out 6 days later that my flowers were not delivered.  This place is a circus - you are better off with with 1800 flowers.  This is the first time I used FTD and I will also be my last time.  

Name : Vincent - Florida

Email : 

Order Number : FAE204689

Name of the Delivering Florist : 

Flower Complaint : Placed 2 orders with FTD. First order was delivered on time but was the wrong item. I called FTD and they had the florist actually pick up the wrong item and deliver the correct item the next day but it was half dead. The second order arrived a day late and was also half dead from a second florist. I called FTD for a refund but they would not give one to me without picking up the flowers which were throw out because they were dead. Spent $121.00 for nothing. Thank you FTD!! NEVER USE FTD FOR ANYTHING!!!

Name : steph

Email : froglady27p@gmail.com

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : they sent me to bloomstoday nice of FTD to promote such bogus sites. now have to cancel my credit card, go thru so much bull when i was sending flowers to my brother in laws funeral. nothing like taking advantage of a persons grief huh guys?>?>

Name : Pat Sherman

Email : shermanpat@hotmail.com

Order Number : E5598726

Name of the Delivering Florist : drop-shipped from 189 Cobb Parkway St B-10, Marietta GA 30062

Flower Complaint : APHIDS IN THE CALLA-LILY PLANTS! I've had 2 deliveries of calla-lily plants.  The first had aphids so FTD sent me a new plant.  Again with this new plant I had aphids on leaves and inside the root.  Each time with 2 bulbs and each with aphids.  Seeing aphids on the newest delivery I again treated them with soapy water.  They only got clean.  I rinsed them in cool water and removed only the dead aphids.  I got new potting soil from the hardware store.  I saw aphids.  2 weeks ago I took scissors and cut off the flower and the leaves 1 inch from the soil. When this new plant grew taller I again saw aphids. The potting soil is new, bought  2 weeks ago. This morning I see aphids on the new 2 inch tall leaves!

FTD (800) 736 3383 said they can't do anything for me.  Only if my son, who sent them to me, calls them they will discuss it.  Because it's been 2 months since the order was placed they cant do anything for me. And even if my son calls there is no promise he'll get reimbursed for these diseased calla-lily plants. On the phone, she said she'll make a note of my complaint that the warehouse is infected.  I'v had enough of their diseased  plants from their warehouse.  My son deserves a refund.  And no one should order plants from them ever again.

Name : Samantha Poloski

Email : samanthapoloski@yahoo.com

Order Number : FMG76717

Name of the Delivering Florist : FTD

Flower Complaint : During the beginning of May, my older brother and his girlfriend had a baby and I went on this website to order flowers.  I picked out a beautiful flower arraignment for them and placed my order.  I got confirmation that they were sent.  Last night (Over a month later) I received an email from FTC customer servicer telling me that they never delivered the flowers because they were out of stock.  I do not speak to my brother and I would have never known they never made it.  I wondered but did not think too much about it because I have not talked to him in such a long time.  I am so embarrassed and disappointed with FTD.  I requested my refund and they said it will take up to 3 - 5 business days.  I did nothing wrong but I have to wait for my money back.  I can't believe they did not call me when they figured out that they did not have the flowers in stock.  This is the worst service I have ever received!!!!!!!!!!!  I will never recommend them to anyone!!!!

Name : Darrell - Spring Texas

Email : 

Order Number : MASTER ID:138x66xxx 

Name of the Delivering Florist : 

Flower Complaint : Ordered two arrangements to be delivered to the SAME PLACE...and THE SAME TIME..

SAME ORDER..SAME BILLING ADDRESS. 

Yep they sent one on the correct day and the other after the event was over the following day. After they dropped the ball I called on the day of delivery..they assured they could get the other arrangement there before the end of the day. NOPE they did not.

0Further..they do not communicate or return calls. 

NEVER WILL I DO BUSINESS WITH FTD AGAIM

WITH THESE BASTARDS AGAING.

Name : Mickelie Roy

Email : fiveroys5@hotmail.com

Order Number : 

Name of the Delivering Florist : Southern Grace Flowers and Gifts

Flower Complaint : I ordered flowers for my mother and my boyfriend's mother for Mother's Day.  The flowers were never delivered, but I was charged $180 for the order.  I was in basic training at the time so couldn't call to complain for 6 weeks.  When I did call they offered to deliver new flowers (in June?!?!) or give a partial refund.  They said the addresses were in the driver's GPS so they have no proof these weren't delivered.  Now I have to file a complaint with my credit card in order to try to get my money back.   What a waste!!!!

Name : Chris

Email : stguitar@bellsouth.net

Order Number : FRQ464679

Name of the Delivering Florist : 

Flower Complaint : I ordered the Tower of Gold (Order # FRQ464679) bundle of cookies and assorted treats on 05/02/11 to be delivered to my daughters on 05/21/11, the day they were having a dance recital. I used 10,400 airline miles (equal to US $89.98) for this purchase. I was 7000 miles away in Africa, so I told them I was sending them something and to be on the lookout for the delivery. The merchandise never arrived. On 5/23/11, I asked for a delivery status and filed a complaint with their customer service department. I was sent a form letter back stating they would likely respond within 24 hours. They never did. I received a customer satisfaction survey 5/23/11 to which I once again stated that I never received the merchandise I ordered and to please contact me. In response, they sent yet another form letter saying they were sorry I had a bad experience and they would use my feedback to improve future orders. I tried to contact FTD by phone on 5/31/11, after no response from them by email. I waited on hold for 30 minutes and gave up. I finally was able to reach them on 6/7/11 and asked about the status of my order. I was told they were unable to find a vendor for that day or something to that effect and the merchandise was never delivered. I then asked for a refund and was told that being that I paid with airline miles they were unsure if I could be refunded. They did offer to send the merchandise now, but it was for an event 2 weeks before. I asked why I was not sent notification that my order would not be fulfilled so that I may send something through another vendor and she did not know why. I think it is poor customer service that I have to repeatedly contact FTD for answers and assistance when they did not provide me with a service that they were paid for.

Name : Karen Hollis

Email : sportkaren@comcast.net

Order Number : FMG28111 

Name of the Delivering Florist : 

Flower Complaint : I had placed two on orders on the 4th of May. One order to Bronx, NY - Order#FMG28111  for Nancy Rivera  and another order to San Jose, Ca- Order#FMG28110 for Diane Hayden.

Both orders were placed on the 4th of May for delivery on Friday the 6th of May. Neither delivery made it to the designated location on Friday, nor Saturday, Nor Sunday (Mother's Day) 

Kate told me that the delivery to Bronx, NY arrived at 10:20am this morning the 9th and that the delivery for San Jose was in transit. I felt that Kate had helped me as much as she could and asked to be transferred to a manager in order to solve what I feel is a chronic on-going problem for FTD. I was disconnected. I called back∑

Large volume of calls∑. Yada Yada Yada

I wait. Aneu answers the call and I go through the same spill again. What a Counterproductive situation, like my time means absolutely nothing to FTD. I patiently verify, explain my situation and tell Aneu that I just want to speak to a manager; he offers me $10 for each order for future purchases. Really? Does he really think I am ever going to order from FTD again? 

Every year I order flowers and gifts for both my Mother and Mother in Law, at Christmas and Mother‚s Day. I was a regular customer of FTD for years, until a repeat of this situation continued and I stopped ordering from FTD about two years ago. (Flash forward) I see a great ad for flowers: I say to myself, „ohh, FTD, I don‚t know‰ Stupid me, did it anyway. After two years of hassle free holidays, I place an order with FTD. 

Bottom line? 

My Mother in Law received her delivery after the holiday was over. My Mom in San Jose?  It went like this∑ 

Rep Kate told me „It‚s in Transit and will be delivered today (may 9th)

Rep Aneu said that it was not in transit, it could be delivered on Tuesday the 10th

Supervisor Chris said nothing and was of no use what so ever.

Supervisor Kim was last and told me that the item I ordered was out of stock; can we make a    substitution? I wanted a refund of the Gold Card because of the 100% failure to deliver as promised. I did not get that. I got $10 dollar credit for the delivery in NY and a cancelation on the other. I had to call my Mother and explain what FTD did and then go back out looking for a gift for my Mother for a late holiday that is over for everyone else. Thanks FTD for your consistency in disappointment.

How can FTD.com improve your online experience?

Just improve something, anything. Keep your promises and hire honest people. Getting fed a whole feast of lies is so ghetto.

Name : Robin

Email : rwdlu48@live.com

Order Number : FRT354742

Name of the Delivering Florist : 

Flower Complaint : Ordered an arrangement that looked BEAUTIFUL on the web site. The flowers sent were terrible...look hald dead.Poor quality vase.Everything was TERRIBLE!!!!

Name : GABRIELE NICHOLS

Email : gabi_7@hotmail.com

Order Number : FRQ494503

Name of the Delivering Florist : don't know

Flower Complaint : The flowers delivered looked NOTHING like the flowers I ordered (Thinking of You bouquet BEST size)!!  None of the flowers in the picture were in the delivery and the delivered flowers looked so much skimpier than the picture on the FTD website.  VERY Misleading!!

When I called FTD all they would do is give me a 15% refund, or deliver a new bouquet tomorrow.  My daughters birthday is TODAY not tomorrow!!  That's just not right!  I especially wanted the roses that the picture showed but not a single rose showed up!  I get that there can be substitutions for some flowers but ALL????

I've attached a picture of what was delivered.

Name : Robert & Louisa

Email : Robert@yahoo.com

Order Number : FRL698137

Name of the Delivering Florist : UPS

Flower Complaint : Mothers day flowers ordered one week prior to delivery. Received email it would be delayed one day. Then one delivery day, was sent email that the flowers were not available. Called Custer service and they could not confirm anything. My mother never received flowers. Took two emails and phone call to get credit call refund. Only received email apology. 

I'll never use them again!

Name : William Kosciuszko

Email : kozfinancial@hotmail.com

Order Number : FMC814477

Name of the Delivering Florist : 

Flower Complaint : I ordered a plant for my wife for mother's day 3DAYS before they were scheduled to be delivered. I never got the plant and when I called customer service (was on hold for 35 minutes) I was told by a non-american representative that the problem was with FedEx.  I had already called FedEx and they told me that FTD had never sent out the order to them. FTD tried to blame it on FedEx when it was really FTD's fault.  Needless to say the mother's day surprise was ruined. I was told by rep that they would refund my money and still deliver the plant but it would be late.  I told my wife that her gift would be delayed, but a week later it never arrived.  I called FTD TWO more times and the non-american rep told me that when they filed for a refund, it automatically stops the delivery even though they told me they would deliver.  Rep was supposed to call me back to resolve the issue but never did- I had to call them.  Other mail order companies are going to make the customer happy but FTD DID NOTHING to make me happy at all. Reps are trined to not give anything extra to keep the customer happy.  I will NEVER,EVER order anything from FTD as long as I live. Does anyone know if they are american owned or not because the customer reps sure aren't american. I think they use the non-american reps so the customers get frustrated when speaking to them and just give up. DO NOT USe NON-AMERICAN FTD, they are NOT customer friendly and will do everything they can to screw you!

05/15/11

Name : Julie
Email : jules12005@yahoo.com
Order Number : unknown
Name of the Delivering Florist : unknown
Flower Complaint : My son ordered flowers to come to my home on Mother's day. He got an email from them on Mother's Day in the evening saying that they did not send them. They told him that if he wanted to order another type of arrangement I would receive it in 3-5 days. The arrangement he had originally order they said was sold out.
 They offered no compensation for this huge mistake.
 He was pretty frustrated and decided not to give them any of his business then or ever again.
Sad that such a huge company could not offer to send flowers at no charge, it was the least they could have done for really dropping the ball on a mother who waited with great excitement the entire Mother/s Day.
Do they not realize they loose business forever when they don't show some sort of care or concern, people depend on them to be dependable at the important moments in their lives. What a terrible disappointment in their company.
Julie

05/15/11

Name : S Blankenbeker
Email : Blankenbeker@yahoo.com
Order Number : 133564302
Name of the Delivering Florist : Ava's Flowers
Flower Complaint : Ordered from Avas because we could get the items delivered prior to Easter.  The bouquet was for our daughter who lives in CA, we live in IL.  We wanted her to know we were thinking of her on Easter.  The order was never received.  I called twice and left my name, recipient name etc, with the promise that a floral manager would get back with me.  No one has contacted me.  I am very dissapointed in the lack of customer service.  I always felt that if you dealt with an FTD florist, you were dealing with a good reputable company, I was wrong!! This is a mistake I will not make again.

05/14/11

Name : Richard M Butkus Jr
Email : venicewookie2004@yahoo.com
Order Number : FMA410474
Name of the Delivering Florist :
Flower Complaint : Paid $19.00 to have Mother's Day bouquet delivered on Friday before Mother's day Sunday. Was delivered on Sat. night 7pm. Called to find out what happened and got call center in India. Agent was confused when I explained what happened and told me the flowers would be delivered today..a week later. Explained that wasn't the problem...the flowers were delivered but late. Still confused so asked where she was located. She told me Downers Grove, IL which is where FTD headquarters is. I said I realize that's where the headquarters is but where are YOU located and she wouldn't answer. I asked to speak to an American or someone in the USA and was told that wasn't possible. Very frustrating and poor, poor customer service!!!!

05/14/11

Name : Debra
Email : djcon@att.net
Order Number : 2010=FAW39557  and 2011=FMH62959
Name of the Delivering Florist : FTD would not disclose
Flower Complaint : I have tried 2 yrs in a row to have flowers delivered for my mothers birthday.  Well you guessed it, FTD failed to deliver and failed to notify me of the FAILED DELIVERY. FTD ONLY wants to give 20% on next purchase & send something after-the-fact with a note to mother saying 'sorry flowers were supposed to be delivered on your birthday'.  What kind of customer service is that? FTD contracts florists who choose when they do/don't deliver but the customer has to pay their hard-earned money 1st for something not delivered??? They do not have customer service agents that can speak clear English so I am constantly telling them I dont understand you-they continue the scripted "I understand your concern and that you are upset but I can give you 20% discount on next purchase".  I dont want 20% on next purchase I want my money back and I want you to discontinue your unsavory practice of failed deliveries, crappy/dead flowers.  FTD takes your money but doesnt care what is/isnt delivered.  They have failed to deliver to funerals, birthdays, anniversarys - how can they say that they will deliver on the date requested when it is apparent that they are a substandard oversees company that will steal your money and never give a refund for failing to deliver a product that was paid in full prior to delivery.  I plan to take my complaints as far as I can to Attorney General who can look into unsavory internet practice of wire transfer of funds for products not received and continue to the next agency until FTD corrects the wrongs they have done to millions of unsatisfied customers.

05/12/11

Name : trisha
Email : bluesky1963@gmail.com
Order Number : FMG55805
Name of the Delivering Florist : not sure
Flower Complaint : I could have chosen any service but I went with FTD. DO NOT EVER TRUST FTD. I wish I had researched it but I never had a bad experience with any other company. I sent flowers for Mother's Day and paid a high price for the FTD flowers plus a high service fee to make sure the flowers would be there. I saw my card had been charged and I never gave it another thought. I was stunned when I got a phone call on TUESDAY from a woman who had poor English saying they could not deliver the flowers and they would try to deliver them WEDNESDAY. I asked to speak to a manager. This woman kept putting me on hold and then coming back, frightened, for more than half an hour. I finally spoke to another woman who said they would not refund my money but would definitely deliver flowers that day and give me 15 percent off. I was so sad. This ruined the point of the flowers. And they lied again! They ended up delivering flowers late on WEDNESDAY. This is completely unacceptable. DO NOT ORDER FROM FTD. They should not be allowed to do business.

05/11/11

Name : Raeanna
Email : raeannalilley@gmail.com
Order Number : FRT336418
Name of the Delivering Florist : I DONT KNOW...BECAUSE I NEVER GOT THEM.
Flower Complaint : I ordered flowers 5/5/2011 and requested them to be delivered 5/8/2011 on Mother's Day... even paying the extra delivery charge for Sunday delivery.  I received the "Order Confirmation" that verified everything, my card was charged.  Fast forward 4 days later... I get an upset phone call from my mom claiming I forgot Mother's Day. (Since I thought she was getting a beautiful bouquet I was waiting by the phone for an excited, happy phone call!) I promptly called FTD... where I get a woman that does not speak English at all and has no communication skills whatsoever.  She tells me there is no florist in the area- doesn't have an explanation of why the last four days went by and I got no notification.  She then tells me that I am "pushing her buttons and on her last nerve" and grants me 30% off my current order and a 20 dollar gift card for my next FTD order (hah!) for the extra money I paid for the processing fee and that my flowers SHE PROMISES will be in the hands of my mother the next morning (Monday morning).  WEDNESDAY NIGHT... still no flowers, no phone call.  I finally called and got (hopefully) my money back and gave up on my mom having flowers for this years Mother's Day.  I don't trust anything this company says, so who knows if I will even get my money back. PLEASE, PLEASE do not order from this company, they are ridiculous.  Use a local florist and support local businesses... FTD will take your money and not only fails to deliver you flowers... FAILS TO TELL YOU.

05/11/11

Name : Glenda Robinson
Email : ggrobinso@gmail.com
Order Number : 4383543
Name of the Delivering Florist : AVAS Flowers
Flower Complaint : On Thursday, May 5, 2011 I placed an on-line order with Avas Flowers for a Teleflora‚s Plant and Fruit Basket (item # TF 157-2) as a Mother‚s day gift to be delivered to my mother in Hawaii on Sunday, May 8th for Mother‚s Day. My mom did receive the delivery however the online advertisement for this arrangement and what was actually delivered to my mom was not the same.

The  web advertisement picture from Avas Flowers had a plant w/various multi fruit and appox size to be 20w x 11h.

The actual product delivered to my mom was approx 12w x 7h.  It had 2 apples, 3 oranges, a small box of chocolates, crackers and 1 piece of strawberry (really 1 piece of strawberry).  There was no plant or flower arrangement (as advertised) what so ever and the entire arrangement looked like an 8 yrs old could have put it together in the kitchen for less than $20.

Since this was supposed to be a Mother‚s Day gift, I am appalled, cheated, embarrassed and in sadness that my dear mom got this poor arrangement.

On Monday, May 9th I called Avas Flowers at the toll free number 877-638-3303 and spoke w/a representative (a women name Chris) who took all my information down and advised someone would be returning my call.  On Tuesday, May 10th, I called Azas Flowers again and this time after numerous Œpassing‚ of the caller, I again repeated my story to the same representative, Chris who supposedly took all my info down, again w/no return call.  No one can give me a Floral Managers name or any help on my issues.  On Wednesday, May 11, 2011 I left a message in the morning saying that if I didn‚t get a returned call that I would call and get my charges disputed.  As of this day there has been no return call and No Floral Manager has ever called me back.

05/10/11

Name : Sunni Johnson
Email : sunniaz@aol.com
Order Number : 0265071/
Name of the Delivering Florist : Wes' Flowers 28007 Jefferson Ave Temecula CA 1.800.377.rose
Flower Complaint : I just received my Mother's Day flowers on Tuesday May 10, 2011.  Their temp driver had delivered flowers to a wrong address at different property.  The original flowers has sat out in the sun in front of a vacant apartment from Friday until yesterday Monday 5/9/11.  Beautiful burnt yellow roses.

The previous resident dropped by to get mail found flowers and delivered them to me on Monday.  When I called the florist they said they would bring out fresh the next day.  When they arrived at 10:30 AM in a much cheaper vase and half the size of the first order. 

My flower display should not suffer because they had to re-deliver.

05/10/11

Name : Shaylon Parker
Email : Shaylon96@yahoo.com
Order Number : FRV346895 and FMK245573
Name of the Delivering Florist :
Flower Complaint : On wed May 4, 2011 I plade two order of flowers. Oeder number FRV346895 was to be delivered on May 6, 2011. It was actually delivered on May 5, 2011 and they sent we an conformation number on Friday May 6, 2011 telling the flowers was delivered. Order number FMK245573 was never delivered. I was on hold for 37 minutes and I spoke with an agent around 6:oopm on Firday they assured me the flowers would be delivered. No delivery on Friday. I called at 7:00am on Saturday morning spoke with an agent he infromed me that the flowers was not delivered and he would have to contact the florist once they open they would call me back. Five hours later I heard nothing I called back after 12:00 noon I was on hold for 37 minutes spoke with an agent and she placed me on hold an addtional 20 minutes before coming back. She was calling the florist to make sure the flowers would be delivered today. She told me they had to reassign the order and it would be a fews minutes. I was on hold for addtionla 35 minutes befroe she came back again and assured me the flowers would be delivered. I called back at 5pm on hold for 25 minutes and they told me the flowers was still out for delivery. No delivery, I called back at 8:30pm which was the worst call of all the times I called. I got a young lady I explained the problem and basically she told me it is nothing they can do and she is sorry. I ask to speak with a supervisor and she put me on hold for 31 minutes and came back and told me the supervisor's was busy and they I would need to call back. I told her no and I want a refunded. Iwas not able to spend mother day with my mother because I had to travel and I wanted to show how much i care by using your service and was very disappointed. I told her I need a supervisor now. She left me on hold more than 40 minutes. I took a shower and changed closed and went to a restaurant to have dinner and once my food arrive the supervisor got on the phone and told me she aploagize but all the florist stop taking order as of Monday May 2, 2011. I expalined to her I placed two order on EWed may 4,2011 to be delivered on May 6, 2011 and one was delivered on May 5, 2011 and the other was never delivered. If that was the case why no one told me and I could have used a diffeent service or did something different. To add insult to injury she offered me 15% off one other and told me they could deliver the flowers on Monday which defeats the purpose. I will never recommend this service to anyone and the customer service is horrible. If you cant handle all the order you least could have informed the customers. It is not like I actually order them to be delivered on mothers day or the day before. How would you feel if it was you...I hate this services and you better beleived that I am going to advertise this on facebook, email and word of mouth not to use this comapny for anything important you can't hadle the load.

05/09/11

Name : Angela Peyton
Email : gatorcheermom66@aol.com
Order Number : FRL712766
Name of the Delivering Florist :
Flower Complaint : After offering "Last Chance" Delivery for (night before) Mothers Day, they not only FAILED to DELIVER on the day promised "by confirmation", but they also didn't DELIVER on Monday (the day after)! After  calling and learning from my Mom it still hadn't been Delivered, I called FTD's 800 number. I waited 18 mins before I got to an operator. Only to find out that the "Florist" that was assigned to my order "WASNT TAKING ANYMORE ORDERS THAT DAY" so they were unable to honor mine!!  I was told that I could get a "discount" on my order and deliver it tomorrow. I demanded a "full refund" and demanded my flowers be delivered still, and they refused and said they could not deliver anything for "free"!
I am reporting them to the BBB!!!
Signed
Angela Peyton

05/09/11

Name : Shannon
Email :
Order Number : FRR474495
Name of the Delivering Florist : FedEx
Flower Complaint : I am extremely dissatisfied with my FTD experience.  If only I had found this website before purchasing my Groupon in February. I purchased plants for both my mother and my mother-in-law for Mother's Day.  DMy mother's plant was delivered on time on Thursday (due to her schedule) in perfect condition.  My MIL's order, however, was a disaster from the start.

On the day I was to place my order, I received an email from my frequent flier company stating that I would receive 30 miles per dollar spent at FTD.  Perfect timing! (or so I thought).  I followed the link in that email to the FTD website, placed my order, entered my FF#, and couldn't find a place to enter the Groupon code.  I entered my payment info, expecting a box to pop up afterward so I could enter my promo code.  Instead, I received a confirmation that my card had been charged $75.  I immediately called FTD so I could have the Groupon applied over the phone.  There is a major language barrier with many of these ladies.  They explained that I cannot use the Groupon with the FF promotion, which is fine.  I asked them to cancel the FF promotion and apply my Groupon instead, which apparently cannot be done.  After 3 phone calls, they cancelled my entire order (without telling me - I found out through an email), so I re-ordered online with my Groupon, hoping that was the end of my trouble.  It wasn't.  The flowers were to be delivered on Friday to an elementary school where my MIL teaches.  FTD knew they were going to a school because I filled it in along with the address under "other" (type of business/home/etc.)  I received an email on Thursday informing me that my order would arrive one day late due to delays.  You cannot deliver flowers to a school that is closed for the weekend, so I called FTD (4th time in 2 days) to change the delivery location to my MIL's home for Saturday delivery at no extra charge.  She assured me they would be dropped off at her residence instead of the school.  A couple hours later I received a tracking # from FedEx saying the plant was en route (didn't specify which address as they are in the same town).  It should be no surprise to anyone here that FedEx attempted to deliver the flowers to a school on Saturday. My MIL ended up receiving the flowers today (Monday after Mother's Day).  She called to say how surprised and happy she was.  Of course she was surprised - who would be expecting flowers on a Monday after the holiday?  She sent a photo and to FTD's credit, at least the plant was exactly what I ordered (three mini roses in a basket).  What a mess.  I will not use this company again.  I thought about calling to demand a discount, but I'm happy the flowers arrived and happier not to deal with this company ever again.

05/09/11

Name : Robert
Email : srs@hotmail.com
Order Number : FRC133436
Name of the Delivering Florist :
Flower Complaint : Ordered for May 6th delivery; never occured, no explanation, no response from customer service.  Trashed FTD on resulting survey, received form letter.  Whoever is running customer service for FTD, and I'm talking to you VP Aimee Baldassaro, Michael Burgess and the President Robert S. Apatoff; needs to rethink their line of work unless running a company into the ground is their line of work.  

05/09/11

Name :
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : I orderded flowers for Mothers's Day on May 6, 2011 at 9:50 a.m. EST. The order summary indicated that the flowers would be there on SAT May 7, 2011, with a $20.00 fee for delivery.  Only after I entered my credit card information and pushed the button did it indicate that the delivery would be to be sent from FED-EX on Saturday. My mother-in-law has not received the flowers and the FED-eX web-site indicates that the order is initiated and not even out for delivery 3-days after I placed the order.  Customer Services for FTD was a nightmare, holding for hours at a time and then when I did reach an agent, all they did was take down my information and say they would call me back.  Neeelesstosay, I want a refund. Hope that will not be as difficult as ordering the flowers.

05/09/11

Name : Kay
Email : skbisch@aol.com
Order Number : 019724/01
Name of the Delivering Florist : Creations from the Heart in Houston Tx
Flower Complaint : These flowers looked like my son went to grocery store and bought a bundle of flower and put them in the vase. Not worth the $50.00 my husband paid. When i call the florest, they never answer the phone.

05/09/11

Name : John
Email : johnwplumley@gmail.com
Order Number : 134506170
Name of the Delivering Florist :
Flower Complaint : I ordered flowers for my mom on 5/3 and paid extra for them to be shipped to HI for delivery on 5/5. I thought if I had them delivered early I wouldn't have any issues and I was so wrong about that. I told my father they were going to be there at that date and they never came. I have called Avas aka FTD everyday to see what was going on. I kept getting told I would get a call back either that day or with in 24 hours. I never once got a phone call back. My mother never got her flowers and I had to call er on mothers day feeling like crap because I didn't get her anything. I will be filing a complainant with the BBB and I will be posting my story on everywhere.

05/08/11

Name : Sherri S
Email : chuchee88@yahoo.com
Order Number : FRC127187
Name of the Delivering Florist :
Flower Complaint : I purchased a groupon deal for Mother's Day flowers to be sent to my mother in law.  They were suppose to arrive on Friday (mother's day was Sunday).  The flowers never arrived.  This is ridiculous and unreliable service.  I won't be using FTD ever again.

05/08/11

Name : kim
Email :
Order Number :
Name of the Delivering Florist :
Flower Complaint : I will never ever work with this company again! I placed two orders with them in the past, and neither one was ever deliver. They didn't even bother to call or email. My mom is left without flowers for her birthday and Mother's Day.

05/08/11

Name : Meridith Kindred
Email : meridithkindred@hotmail.com
Order Number : FMA416603 and FMA416604
Name of the Delivering Florist :
Flower Complaint : On 5/6/11 I ordered flowers for my mother and my grandmother that were to be sent on 5/7/11 or 5/8/11 for Mother's Day.  I called my mother this morning (5/8/11) to wish her a happy mother's day, and she didn't mention that the flowers had arrived so I just figured they hadn't gotten there yet (with mother's day being so busy and all.)  Tonight at 9:30pm I called my grandmother to also wish her a happy mother's day.  She too did not mention receiving anything, so I asked if she had gotten anything-nope. I call tonight and they said that my choice wasn't available and that a second choice had to be made. I told them "Fine whatever! But they should've been there by now! Please get them there ASAP" to which they'll have the flowers come on "TUESDAY!"  I will NEVER order flowers from FTD again ever.  This is THEIR loss, as I order between $300-500 in flowers per year.  So long FTD!!!

05/08/11

Name : Lori Schmid
Email : Loricsa@aol.com
Order Number : FRN697454
Name of the Delivering Florist : Don't know, they can not release this information.
Flower Complaint : I placed an order on Wednesday for a mother's day gift for my mother in law. I placed the order, received my conformation and was charged 93.99. I paid an extra 29.99 for these flowers to be delivered saturday as they were not available for a sunday delivery. 8pm saturday night they were still not delivered. I requested information through email twice with no responce. I called, received a message stating that I would have a 15 min hold time. I waited 45 minutes before an operator answered my call. When I did get an operator she could not explain what had happened only that the item was shipped via fed ex and lost in transit. She stated I would receive a full refund, that they would contact a local florist and order a simular plant since the one I ordered was not available locally, and that I would be rebilled 69.99 plus 15.00 for delivery and that my delivery would take place on sunday still intime for mothers day. I agreed, sunday has now come and gone, They have not refunded my money, no flowers were received either by fed ex or through a local florist. I have been on hold several times now, for a total of 52 minutes and going. I have now been told that by the time they redceived and placed my order that the local florist was already closed for the day which makes no sence. I was given the fed ex tracking number of the original order # 479120971110; which states "Hold at FedEx Location service is not available for this shipment. " so the origanl was not shipped period, there was no original order. I was told that they would resend flowers for monday, which is not acceptable in my opinion. I want my money back I will drive my own flowers to my mother in law for a late mothers day gift. I have asked to speak to a supervisor and still now over an hour on hold they can not locate one for me. i am calling the BBB, and possibly the local police to report fraud and theft of service, this is a joke, there was never an order placed but they took almost $100.00, Finally they contacted a supervisor who couldnt get on the line but would call me back, which she did, Jenni. And she wanted again to place yet a third order to be delivered monday, which again is there a point to that? I declinced and have demanded a refund we will see if i will actually receiev my refund, they did not want to give me the conformation #, but would rather email it to me, I demanded that they process it now, and give me the number along with an email conformation. We will see. I will never order through FTD again, I will report this to the BBB and I am doubful if i will see a refund considering i have already been lied to numerous times and yet they took money for an item that no longer exsists, that was not ordered, and they had no intentions on ordering.

05/08/11

Name : Isaac Infante
Email : reichscollector@yahoo.com
Order Number : FMH37960 and FMH37957
Name of the Delivering Florist :
Flower Complaint : So I ordered three different things. One for my girlfriend, my mother, and mother in law. Two were at the same address. I ordered the week before mothers day and selected delivery on Saturday or Sunday. Well lo and behold they do not deliver the flowers to my mom or my mother in law!!! I called them and the operator first tells me they were delivered then backtracked and stated Im sorry they were not. I can give you a 25% discount on the orders that were not delivered. Uh no. My mothers day is ruined. Its my fault for trusting who I thought was the best in online flowers. NEVER AGAIN!!!!!

05/08/11

Name : Pete
Email :
Order Number : FMM273647
Name of the Delivering Florist : FTD
Flower Complaint : So I ordered a nice batch of flowers for my mother in law for Mothers Day from FTD. They were never delivered. I talked to customer service who were all Indians that couldn't speak any English. Customer service kept yelling at me screaming "HELLO! HELLO!" I thought this was a joke. She heard me perfectly fine I am sure of that. Then she kept on telling me to rest assure that my flowers would be delivered today. Even after I told her where my mother in law lives its currently 8pm at the location. The Indian lady then kept yelling at me saying "SIR! REST ASSURE THAT YOUR FLOWERS WILL BE DELIVERED! THEY ARE BEING DELIVERED!"... I am very disappointed. This is unreal and I am extremely upset that I paid a premium price to send these flowers out. I will never use FTD ever again! What good are the flowers being sent the next day. This is my first mothers day with my mother in law and she got nothing! This is embarrassing for me. Now I am calling costumer service to get a refund and they aren't answering my call. I've been waiting on hold for a hour now. I PAID GOOD MONEY FOR THESE AND I SHOULDNT HAVE TO BE TREATED LIKE THIS AS A CUSTOMER!

05/08/11

Name : frances vitollo
Email : vitollofrances@yahoo.com
Order Number : FMJ69883
Name of the Delivering Florist : ftd
Flower Complaint : on mothers day i order a bouquet of 6 yellow roses, 6 daises, 6 green buttons, 6 lilies.

my mother never got the daises or lilies.
it was delivered in a 5 inch glass vase. and her flowers were delivered at 9pm the day before mothers day.

very did upsetting.

05/08/11

Name : Leigh Ann Smith
Email : gtlasmith@sbcglobal.net
Order Number : FRQ456186
Name of the Delivering Florist :
Flower Complaint : I ordered flowers for my mother in law for Mother's Day over a week before Mother's Day. The delivery was supposed to be delivered on Friday.  It was not.  I spent over two hours on the phone on Saturday dealing with three people and getting hung up on during a "transfer".  I was assured on Saturday, that the supervisor had "personally spoken" to a local florist and the flowers were "guaranteed" to be delivered Saturday, they never arrived.  I called back on Sunday, after an hour on the phone a representative took my name and number and assured me that a supervisor would return my call within 20 minutes.  Never got that call.  Called back Sunday afternoon, another hour on hold.  Was finally told that they couldd find a florist to possibly deliver today, and they would graciously give me a 40% discount.  I informed them that that offer was unacceptable.  She then informed me that they could deliver a bouquet on Tuesday, at no charge.  Many excuses about the computer rejecting orders and they had no control.  So, if they have no control or follow up on orders, why can't they take responsibility??  It certainly was not my fault the flowers did not get delivered.  It is their fault for not completing the order, not following up on the second order, not trying to make the situation right.  Now, my mother in law thinks I forgot her on Mother's Day and my own Mother's Day was ruined, as I had to spend over four hours on the phone dealing with them and being completely UNSATISFIED.  I will NEVER order from FTD.COM again.  I will make sure that my friends, coworkers, anyone I can contact through phone, email, and facebook know about their horrible service.

05/08/11

Name : Valerie
Email :
Order Number :
Name of the Delivering Florist : n/a
Flower Complaint : FTD stinks and I'll never order from them again.

I placed two Mother's Day orders with them the Friday before Mother's Day.  I chose the flowers from a section on the site earmarked for flowers that could be delivered in time for Mother's Day.  They had prices listed next to pictures of the flowers.

Unlike other sites that informed you up front there would be an additional fee for Saturday or Mother's Day delivery -  FTD didn't make mention of this additional charge ($22 per order) until the next to last step of check out - at which point I wasn't inclined to cancel the order and start from scratch with another florist. 

I received a confirmation email stating both orders would arrive on Saturday.  One did.  The other didn't and I received an email stating that FTD couldn't make the delivery on time and offering me a $20 rebate on the order plus $20 credit towards a future delivery and a promise my order would arrive by the following Tuesday or Wednesday!  So, they weren't even going to refund me the entire $22 I'd paid them for early delivery and wouldn't deliver my order until the Tuesday or Wednesday after Mother's Day. 

I'm now on hold - 22 minutes and counting - on their 800# - on Mother's Day to tell them how they've cast a cloud over my, my Grandmother's and my kids' Great-Grandmother's Mother's Day.

FTD stinks and will never get another dime of my money.

05/08/11

Name : Mike Herriman
Email : mlherriman@comcast.net
Order Number : FRO706634
Name of the Delivering Florist :
Flower Complaint : Flowers were confirmed for delivery on Friday 5/6/2011 - they were never delivered.  I received no phone call, was refused cancellation and put on hold for more than 30 minutes over many attempts to call and complain.  I received no respones to the many messages I left.

05/08/11

Name : Lisa
Email :
Order Number : FRU329506
Name of the Delivering Florist :
Flower Complaint : Similar experience to others posting here.  Ordered flowers on 4/28/11 from ftd.com for delivery on 5/6/11.  Received confirmation of order, card was charged.  The flowers were not delivered, and I did not receive any notification of non-delivery or that there was a problem.  I only found out b/c I happened to check on the order after the delivery date.  So, my Mother had no flowers for Mother's Day...I mean, come on, FTD!  At least communicate with me!  When I called to see why there was no delivery, I was promised delivery on 5/9/11 and a 15% discount....We'll see.  I informed customer service that this was my first and LAST FTD order.

05/08/11

Name : Anne
Email : acredding@earthlink.net
Order Number :
Name of the Delivering Florist : NOT DELIVERED
Flower Complaint : FTD.com lied to me for three days on regarding delivery dates for Mother's Day flowers. This is the most incompetent company I have ever dealt with.  Do yourself a favor and NEVER order flowers from them, especially for something as important as Mother's Day.

05/08/11

Name :
Email : smitty37@aol.com
Order Number :
Name of the Delivering Florist : No Delivery
Flower Complaint : Never ever again will FTD ruin another Mother's Day!

05/08/11

Name : Mary Ellen Flores
Email : emicus@hotmail.com
Order Number : 41126
Name of the Delivering Florist : Wesley Berry
Flower Complaint : Flowers ordered never delivered! Called numerous times for DAYS & not once did they return my call. There customer service gave me the alleged florist number;was some random guys cell & he says he has nothing to do with any flower company. Filed complaint with BBB & am having bank reverse the charges as fraudulent...SCAM!

05/08/11

Name : Former FTD Customer
Email :
Order Number : FRP681275
Name of the Delivering Florist : Unknown - Deliver Never Occurred
Flower Complaint : On 5/1/11, I placed an order for flowers and candy to be delivered to my mother-in-law on 5/6/11. My husband insisted that we order early with a Friday delivery date to ensure delivery by Mother's Day. We received a confirmation on 5/1/11, that the ordered was confirmed to be delivered on 5/6/11 as requested and of course we paid in full in advance. Since the order was not delivered yesterday, I called the customer service dept. last night and was placed on hold for over 30 minutes only to be disconnected without speaking with anyone. Next, I sent an email and received no response. I called Mom tonight only to find out there was no delivery made although she has been home every day this week. As of tonight no emails or calls from FTD to notify me of no delivery so I called and waited 40 minutes but I did get to speak with someone this time only to find out that there was no delivery and the order has never been filled. At 9:17 PM in Mom's time zone, there are no options for recovering. I made the mistake of trusting FTD to handle Mother's Day this year and they ruined it! I will not make the mistake of trusting this poorly managed and incapable business who also has no appreciation for customer service again. FTD - I finally understand the meaning behind your name: Failure-To-Deliver, Forgot-To-Deliver, Feelings-Totally-Destroyed, Flowers To Dream.

05/08/11

Name : Nancy Reese
Email : nanlil99@hotmail.com
Order Number : E5556708
Name of the Delivering Florist : Fed Ex
Flower Complaint : This was NOT the first time someone order flowers for me and I received them in a BOX.  FTD MUST STOP this service.  My flowers were NOT fresh and wilted and a disappointing MESS.  EACH and EVERY time I have received a flower delivery from your service in a BOX, the flowers have been a HUGE upsetting disappointment.  AND, I am embarrassed.  How do I call the person who sent the flowers to me and tell them they are HORRIBLE?  And, after speaking with others, I am NOT the only one who has requested to their friends or loved ones to NOT send flowers in a box.  One friend even threatened her husband with divorce if he were to send another shipment of flowers in a box.  I am a lucky woman and I get flowers frequently throughout the year.  But, 100% of my FTD boxed deliveries have been a BAD experience.  What do I do now? 

Nancy Reese
nanlil99@hotmail.com

05/07/11

Name : kathy

Email : 

Order Number : Order Number:FRN692173

Name of the Delivering Florist : There WAS NO DELIVERY!!!!!

Flower Complaint : Is pissed - after sending my mom a nice gift - this is the response I get the day AFTER it was to be delivered!!!!!!  

"Thank you for your recent purchase from FTD.COM for ***********. We regret to inform you that despite our best efforts, we will be unable to fulfill your order on the delivery date requested." 

Did they attempt a substitution?  Did they call me with a solution?  Nope, just put my money back and now MOM has NOTHING!  GRRRRRRRRRRRRR~

05/07/11

Name : John Ward

Email : johnaward@hotmail.com

Order Number : FRP665115

Name of the Delivering Florist : 

Flower Complaint : Ordered on 4/21/2011 with delivery date of 4/26/2011 but no delivery as of 4/28/2011, so I called customer service to find out why order was never shipped but yet FTD charged my credit card even though item was never shipped. They apologized and said they would reship and that the order should be delivered by 5/5/2011 but still no delivery as of 5/7/2011. So I called again only to find that they still had not yet shipped my order. I had enough so I asked for a refund. Isn't it illegal for them to charge my credit card without shipping product? The fact that I was never even notified that my neither of my orders weren't shipped really disappointed me because my mother ended up not receiving anything from me for Mothers Day. Even though I have ordered from FTD many times, I will NEVER order from FTD again and plan on warning my friends about their poor customer service.

05/07/11

Name : Paul & Jane Wilder

Email : tarzanjane@insightbb.com

Order Number : frv342438

Name of the Delivering Florist : 

Flower Complaint : We ordered flowers for our Motbers on 5/2/11 and received a confirmation email. They were supposed to be delivered yesterday 5/6/11. They were not and we did not receive a call or email from FTD. I called and was told they could not get a florist in the area. After staying on the phone with FTD 56 minutes they said they found one that could deliver something similar. "CONFIRMED" We assumed all would be OK. Just received a call (5/7/11 2:00pm)from FTD saying they could not deliver until Tuesday. Sort of late for Mothers Day! After a lengthly conversation with a person who barly spoke any understandable English I hope to get my money refunded. If there was a problem then they should have let me know in enough time that I could have made other arrnagements. ALSO - IF FTD AND A LOT OF OTHER COMPANIES ARE TAKING AMERICAN MONEY THEY SHOULD HAVE REPRESENATIVES WHO CAN SPEAK THE LANGUAGE!!!!!!!!! We had a similar problem 2 months ago trying to send flowers to a friend in the hospital. I will post this on Facebook, BBB and anywhere else I can. We will spread the word and never use FTD again!

05/07/11

Name : Julie Georgieva

Email : jageorgieva@gmail.com

Order Number : FMM259087

Name of the Delivering Florist : 

Flower Complaint : FTD and Living Social scammed me! I used my Living Social deal of $35 worth of flowers for $15, placed my order on Wednesday, May 4, 2011, for delivery on Friday, May 6, 2011. FTD issued a FedEx tracking number on Thursday, May 5, 2011 at 3:24a.m. On Saturday, May 7, 2011, I called FTD and was told that the plant was „just wasn‚t delivered.‰ I was called back 1 hour later by FTD to tell me that they couldn‚t find a florist to make the delivery to my mother for Mother‚s Day and that they would issue me a refund.

I called FedEx and they told me that while a tracking number was issued, a request for pick up never came from FTD. So FTD delivered the half of the order that I paid for in full to my stepmother, but didn‚t even bother fulfilling the other part of my order that I used the Living Social deal on for my mother.

I will never use Living Social or FTD again.

05/07/11

Name : JOANNE YOON

Email : joanneyoon@gmail.com

Order Number : FRQ486468

Name of the Delivering Florist : 

Flower Complaint : ~OUTSOURCING GONE BAD~

I wrote my recipient's address wrong, so all I wanted was to call in and change the address. After 20 minutes of waiting on the phone, I was directed to an outsourced clerk in India who had trouble speaking English and couldn't understand SIMPLE ENGLISH NUMBERS when I was reciting the correct address. 

She also didn't understand normal English when I kept telling her, "The address is wrong, it's still wrong" her reply was "Thank you for calling FTD. I will now send you an email." 

05/06/11

Name : Jason Peters

Email : jason@asfint.com

Order Number : FMI17127

Name of the Delivering Florist : FTD

Flower Complaint : My wife received her Mothers Day Tulips about 15 minutes ago.  I paid nearly $80 for the "Best" the picture of the flowers on the FTD site is so nice and clean and fresh.  What we received are 21 stems of old open Tulips with their betals falling off.  Disgusting and embarrassing that I sent these to my wife.  I'm going to post everywhere I can.  I've never had a bad order for Veldkamps or 800flowers.  FTD has stolen money from me. I have pictures but how can I get them posted here?

Editor's note: Send picture via email or mobile device to: flowercomplaint.upload@picasaweb.com With the subject header: FTD

05/05/11

Name : Lee

Email : 

Order Number : FRP676334

Name of the Delivering Florist : Dela Flora

Flower Complaint : I ordered flowers and some balloons for my sisters first baby.  The flowers were delivered a day late.  I called FTD the day they were supposed to be delivered and asked if the flowers were on there way or if they knew what was going on because it was already 5:30 in the evening.  The girl I talked to told me the number of the flower shop they were working with was disconnected.  I asked her what she was going to do about it and she said she would call them back the next day when they were open... if the phones disconnected how are you going to call them?  She said she would figure out something..  The next day they delivered the flowers.  I asked about the arrangment to make sure it was the right one.  The arrangment was supposed to be white and pink roses.  Well there were white wilted and slightly brown roses and pink wilted roses and yellow daises.  This was just ridiculous when you pay $80 for an arrangement you want fresh flowers and the right flowers.  I've written FTD 2 emails now and they have not responded to either one. I will never buy anything from them again and plan on telling every single person I know the crap they are pulling.

05/04/11

Name : 

Email : 

Order Number : 

Name of the Delivering Florist : 

Flower Complaint : ordered same day delivery got a call 6 hours later couldn't be delivered.Called to complain which I never do got the most disrespectful supervisor named Shelly.Long story short will use 1800flowers for all future purchases and will be sure to spresd the word 

04/29/11

Name : Mary Jo

Email : dbpowell@suddenlink.nwr

Order Number : FRU327973

Name of the Delivering Florist : 

Flower Complaint : I ordered a bouquet from FTD to be delivered to my mother on my birthday. I ordered a "can be delivered today" item and I ordered it two days ahead of time, specifying the delivery date.  My mom is recently widowed so it was on time. As of 4:55 pm her time nothing had been delivered. When I called the 800 number FTD said the requested bouquet was not available. So they just decided to deliver nothing? The person at the 800 number offered to have something delivered tomorrow morning and to upgrade the piece, but they have still missed the day and the day was almost the most important thing about the order.

04/25/11

Name : eleanor MCHUGH

Email : JOELMACMAY@MSN.COM

Order Number : FRV314010

Name of the Delivering Florist : MAYBE UPS

Flower Complaint : I WROTE TO YOU TWICE NOW.  I HAVE NOT HEARD FROM YOU AS TO WHAT YOU WILL DO

ABOUT MY TULIPS.

CAN YOU AT LEAST LET ME KNOW.

I AM NOT TOO IMPRESSED WITH YOUR COMPANY.

ELEANOR MCHUGH

Name : ELEANOR MCHUGH

Email : JOELMACMAY@MSN.COM

Order Number : FRV314010

Name of the Delivering Florist : WERE LEFT AT MY DOOR?????

Flower Complaint : TULIPS ARRIVED WEDNESDAY, 4/20/11 AND WERE

HALF DEAD BY FRIDAY.  I TRIED TO SEND A MESSAGE THEN BUT DID NOT HAVE THE ORDER NO. SO YOU WOULDN'T TAKE IT.  THANKS.

I BELIEVE YOU OWE ME SOME TULIPS.  ELEANOR MCHUGH

Name : Angela

Email : angie6756@optonline.net

Order Number : FRA106174

Name of the Delivering Florist : They won't tell me!

Flower Complaint : I placed a simple flower order from who I thought was a reputable company 2 days ago to be delivered the next day for a special birthday. I waited all day & didn't hear anything so I decided to call FTD & confirm the delivery. They told me the florist was closed and they didn't know for sure & so they offered to call the receipient to confirm. Of course they were never delivered so after 8 calls that night to customer service FTD offered to upgrade the flowers one level and send them out 1st thing the next morning which is today. At 9:00am FTD called and said they were going to deliver them so I doubled checked the address & they confirmed by calling the local florist. Again the day passes and at 4:00pm today I called FTD to confirm delivery, the rep said he called the florist & the delivery went out at 3:00pm today and it was confirmed. I asked for an email confirmation & he agreed. At 5:30pm I received an email from FTD and they claim there were issues with the address and said they could send it out tomorrow. TOMORROW! This will now be the 3rd promised delivery time! If there was an issue with any part of the order & the local florist had any doubts, why wouldn't someone (FTD, The Florist, The delivery person) call the phone number of the receipient to confirm! That is why Customers provide their phone numbers, isn't it? All FTD kept saying is "I'm Sorry" . Well, "I'm sorry" doesn't get my flowers delivered! So now here I am again out $70.00 & no flowers sent to the person whom they were intended for. I sope to 10 different customer Service Reps & 4 different Supervisors; are you kidding FTD? The right thing to do is refund my money & send the flowers out anyway. 

I WILL NEVER USE FTD AGAIN! You certainly DO NOT stand behind your product or delivery! 

Name : terry

Email : tcbmoser59@yahoo.com

Order Number : frt287288

Name of the Delivering Florist : evelyn's mwc,ok

Flower Complaint : Flowers were delivered on the wrong date and died the next day. A replacement order,substituted a different cheaper arrangement which included half dead roses.The florist that was chosen was a 45 minute drive from Okc which has an abundance of florists.Will never use FTD

Name : William

Email : billjunkmail286@gmail.com

Order Number : xxxxxxxxx

Name of the Delivering Florist : NEVER DELIVERED TWICE

Flower Complaint : Sorry will not put real order # to public but emailed this to the BBB:  04/17/11 Amazing, order # xxxxxxx On the original complaint FTD did not deliver on 4/17/11 to Boynton Beach, Florida. No calls, contact, emails or any communication to let me know there was an issue. I cancelled order and filed this complaint. I then got a call yesterday morning @ 10:30am. FTD apologized, admitted they "dropped the ball" and were going to deliver YESTERDAY for FREE. We confirmed the delivery address for accuracy. That delivery never happened. When I called today I get an oversea call center that cannot connect me with the person in the Corporate HQ that called me yesterday to address the complaint. They could not tell me what happened and would not give a phone number to the main office and could not help me. This company is run so backwards and is so non customer oriented I will make sure to tell every friend, neighbor, board member of my town, put this entire transaction on Facebook, email it to everyone as they all know me as a positive upbeat person and will pay attention to my email and forward it to others. I NEVER go this far being a successful business person for 26 years. I have never lodged a complaint with the BBB before but I am amazed how a company of this size can not only drop the ball but do it again the next day and not even have the decency and responsibility to follow up on mistakes they make! Believe it or not I am a person of few words. This is all hitting a nerve as I have disappointed my family, my Sisters family and my parents by not being able to recognize my dad's 78th birthday and then told them he would get it yesterday and again it did not happen. This is a situation I am "sinking my teeth into" and will not let it go. FTD you are so bad, are irresponsible to not even follow up and did not do one thing correct here unless your main goal was to make me look like a fool and waste my time!

Name : Gina

Email : ginar222@hotmail.com

Order Number : FRV306748

Name of the Delivering Florist : Country Flowers 

Flower Complaint : I ordered a standing spray on behalf of my parents for the funeral of my niece -their granddaughter. The crimson & white standing spray was $158.99 and unacceptable; there were only 30 carnations total (some were miniature), paltry greenery and it had an overall sorry, diminutive appearance - not at all like the photo.  I could have spent $30.00 on a replica bouquet at a local store vs. the $158.99 I paid for the "better" version of the FTD standing spray online.  It was extremely disappointing and an embarrassing assortment for grandparents mourning the loss of a young granddaughter to send. I requested a full refund and they offered 10% off a future order. I advised I will no longer be a customer of FTD and they claimed the local florist would need to pick up the arrangement for a full refund.  The funeral was over three days ago.  So they added 15% off to the $10 credit; still not even close to acceptable.  The customer service representative was unsympathetic and not at all service oriented. 

Name : Dick Siebler

Email : siebfam@rcn.com

Order Number : FRP608462

Name of the Delivering Florist : Don't know

Flower Complaint : Ordered Valentine's Day flowers for my wife online. Flowers never showed on Valentine's Day. FTD claims they were delivered at 3:00PM, when in fact florist called company where my wife worked after 5:00 PM that night for directions. Flowers looked nothing like the flowers I ordered online. FTD claims they have the right to replace, but replace with what? The flowers my wife received were embarrasing to me and to her when co-workers saw them. FTD had the nerve to offer us a $13 refund out of $84. I also understand this is an on-going policy of FTD to give you cheap and less value flowers, in lieu of what you originally purchased. They have the best scam running in the country. Do youself a favor and never buy FTD products. Latest issue of Consumer Reports verifies my complant. I will do every thing in my power to discourage people from using FTD florist. The $84 they ripped me off for is going to cost them thousands. DO NOT BUY FROM FTD FLORIST!

Name : Mel

Email : melmapop@comcast.net

Order Number : FRQ411744

Name of the Delivering Florist : ?? (Rochester, NY)

Flower Complaint : We ordered "the best" arrangement for a new baby, which should have been 11" x 11".  The next week we visited, and were quite embarrassed to see a 7" x 7" arrangement.  We contacted FTD via email, but they ignored us until a second email.  They offered a $12 credit, not even the $20 difference in the size paid for.  I tried one more time to get their attention, via email, but since that didn't work, today I submitted a dispute resolution form through our credit card company.  If successful, we'll get a $20 credit for the difference in what we paid and what was delivered.  Unfortunately, that doesn't make up for the skimpy bouquet that was delivered.  We're done with FTD!  

Name : Judith Pedaalvrouw

Email : pedaalvrouw@hotmail.com

Order Number : not sure/ Feb 9/2011

Name of the Delivering Florist : Rembrandt Design Co. in Whistler, BC

Flower Complaint : Rembrandt Design Co in Whistler will take your money, but does not deliver.

Ordered flowers at FTD florist in Waterloo on Feb 9/11 (this florist is courteous and responded to my complaint immediately). The order was faxed by FTD to Rembrandt Design Co. in Whistler.

The flowers were for a terminally ill friend in Pemberton. She never received them. Local florist apologized and immediately gave me a refund. I contacted Rembrandt Design with my complaint. Their response? Sorry, our printer probably didn't work. Didn't ask what they could do to remedy the situation. The weekend of Feb 10/2011 was Valentine's Day weekend and your equipment is not working??? Really?? 

Contacted FTD customer service, they were of little help. FTD's ordering system is not working. I will never use them again. 

Name : Ralph W

Email : warzy@epix.net

Order Number : 132404233

Name of the Delivering Florist : Lisa's Floral Expressions,Pottsville PA.

Flower Complaint : Lisa's Floral Expressions,Pottsville,PA

I called them twice and also send them two emails. the flowers were nice, But I paid extra for a Large Birthday Card to go with the flowers and they for got it. Like I said I have called and emailed ,the delivery was april 5th,and as of today April 9th at 2:58pm no one has called me. Customor NO Service Business as Clark Howard would say.

I understand things happen, but at least call your customer back and explain the mishap.

I will Never use Lisa's Floral Expressions,Pottsville PA. again.

FTD are you going to take care of this ?

I paid GOOD Money for the Flowers and the Extra Card.  Is all FTD contractors like this ? From some of the reviews I have read I would have to say Yes !!

I will be calling "Clark Howard" wsbradio.com   about this. I hope he will let me tell this story on the air !

Name : P.verlegh

Email : vpdja@yahoo.com

Order Number : Order placed on Febr 9/2011

Name of the Delivering Florist : Rembrandt's Design Co in Whistler, BC

Flower Complaint : Ordered and paid for flowers at my local florist (no complaints about them,very courteous) for a delivery of flowers to a friend in Pemberton, BC. The order was faxed to Rembrandt's Design Co in Whistler; they took the money, but didn't deliver. Their excuse when asked: sorry our printer didn't work. No question of what can we do to remedy this issue. Your order taking equipment wasn't on/not working on one of the busiest weekends of the year: Valentine's Day?? Unbelievable.

FTD customer service wasn't very helpful either. They could not answer my questions about FTD ensuring faxed orders are acted upon. Needless to say I will never use FTD again.

Name : Rob Drasin

Email : rdrasin1@verizon.net

Order Number : FAV134092

Name of the Delivering Florist : who knows?

Flower Complaint : Don't ever count on FTD to deliver flowers on time (unless it's a funeral).

Ordered flowers for my daughter's birthday and sent them to her office.  They arrived at 4 PM with a congratulatory note "for her new baby".

I called to complain that delivering them at the end of the day spoiled the effect, never mind the wrong card.  She couldn't enjoy them, just lug them home.  Called customer service and corporate also and was told 'we don't promise when we'll deliver it - just the day".  I told them if I wanted bad service i would have called a local florist.  You pay top dollar for service and don't get it - just canned apologies.  I won't make this mistake again. 

Name : Murray Alexander

Email : msanewyork@aol.com

Order Number : FRL649457

Name of the Delivering Florist : Whitendale? I am not positive

Flower Complaint : Ordered a Funeral Arrangement for my best friends moms passing. Lots of excuses no delivery. lots of lies.

Going to take this to local court to resolve. I will publish this to every journal I write for. They used scripted lines from various countries and try to claim they will personally follow up. Final resolve 4 days has not been addressed. Lost a friend, hurt a friend in time of pain, and possibly cost my son who works him my job. They were home all day in mouring. I was not contacted nor were they for even an apology.  BE WEARY, I SUSPECT THEY ARE IN FINANCIAL TROUBLE BASED ON THIS EXPERIENCE

Name : Melissa

Email : lissarue@hotmail.com

Order Number : 39124

Name of the Delivering Florist : Connells Maple Lee

Flower Complaint : Bottom-line, FTD is a disappointment and waste of money. Problems:

#1 Overcharged. Was charged full price not sale price listed online. When I called to receive the sale price I was told I would receive a refund ($10) after the full price was charged. I have yet to receive this refund. More than four weeks later and still no refund, even after an email and most recently a call to FTD.

#2 Arrangement received did not look like online image. The arraignment ordered was the Precious Heart Bouquet filled with „radiant hot pink roses, deep red matsumoto asters and light pink mini carnations ∑ in a clear round glass vase‰ according to the online description. The delivered arrangement had no asters and was mainly large carnations. The few roses where cream with light link tips, the entire arrangement lacked the pop of deep reds and pink shown online. The delivered arrangement also had lot of green filler but nearly none in the online picture. Carnations and greener fillers were used on the cheap, this is fraud.

#3 FTD does not respond to customers. I sent FTD customer service an email regarding my dissatisfaction in the arrangement a few days after the flowers arrived. No response yet even though they claim they try to respond within 24 hours. Over two weeks after I sent the email I called to discuss problems 1 and 2 above. They are „checking into‰ both issues. I was told they need to contact the florist about the arrangement. A week later and I have yet to hear back from FTD and no refunds have been issued to my credit card.

Name : Marlys Johnson 

Email : marlyskae@verizon.ner

Order Number : FRU294539

Name of the Delivering Florist : 

Flower Complaint : Well it is something like this.  Real simple we ordered a small flower display and the only thing we got was an eamil that gave the confermation and a billing to my credit card.  Well the only thing we got as a bill to our credit card.  No flowers for a special occasion (daughter being accepted into Nursin School and we are 2000 miles away). 

Called and had to fight with a woman who keep telling us we called you and emailed you to tell us they did not have the display.  Odd thing is we never go any email except to say WE got your money.  They also did not want to refund the money.  

We only use cell phones that show every call and email that we do not deleat.  

NEVER AGAIN WILL WE USE FTD..... WA