02/03/12

Name : S. ELLIOTT

Email : spencer272@gmail.com

My Complaint : Ordered flowers from Flowers express for my grandmother's 82nd birthday in Monroe LA.  Called her for 2 days no delivery.  I got an email that asked were my flowers deilivered on time and I thought this was strange. After a lengthy conversation with customer service come to find out they are a part of Pro Flowers and the flowers were never delivered. The price they advertised on their site no local florist would honor the price after I placed the order.  I only found this out because I inquired. No one ever called me or bothered to call when no local florist would honor the price. I'm very hurt because I wanted this to be a present from me and my family and Flowers Express/Pro Flowers messed it up. Please buyer beware. Do not use the service to save a few $$$$ 

02/02/12

Name : Aaron Smith

Email : airsmit@airsmit.com

My Complaint : Complaint: Affiliate company EasySaver offers a coupon at the end of a purchase with "fine print" that is - at best - hard to find describing how one click auto enrolls a person into a service that comes complete with a recurring $14 bill for a nonexistent service.  One click and ProFlowers shares your credit card and billing information with EasySaver.  EasySaver never sends out monthly statements.  As long as ProFlowers and others affiliate with EasySaver, ProFlowers and others should also be regarded as fraudulent companies - its a SCAM at the very least.

02/02/12

Name : Ed Orcutt

Email : webmaster@edorcutt.com

My Complaint : Bait n Switch - Buyer Beware False Advertising Florist Express is a Scam. I did not receive what I ordered and very unhappy. "Florist Express offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product depending on the situation. The choice is yours!" This is false and untrue. Sure they will give you a 15% discount coupon on your next order. When I told them I would never order from them again they offered me a 20% discount. All I wanted was the flowers I ordered to be delivered correctly and I guess they can't do that. I ordered an arrangement of roses, lilies and alstroemeria and got daisies, lilie buds and roses barely open. They blamed their supplier again and again. But NO REFUND or REDELIVERY. Where is that 100% guarantee?

01/23/12

Name : Roxanne Brown

Email : roxanne_b_brown@bellsouth.net

My Complaint : I have just now tracked an unauthorized charge back to an order my husband placed through your website for "Freeshipping.com" which has been fraudulantly been withdrawing $12.97 a month since May 2011 when he accepted free shipping on an order from your website. I think this is horrible and I will discourge my husband from ever ordering flowers from your company again. 

01/21/12

Name : Rob C

Email : bracken_ridge@yahoo.com

My Complaint : I've just identified that I have been charged $14.95/month from the first time I order flowers 3 years ago. This service is a complete scam!

01/19/12

Name : G. Allen

Email : gallen@pasco.k12.fl.us

My Complaint : I too checked my credit card bill and found a charge from Easy Saver. Unaware of what that was for I called to find much to my dismay that I had been being charge $14.95 a month since May of 2008 without being aware of it.  So I have paid nearly $800 for a service I have not used and didn't know I had been signed up for on a re-occurring basis. Got to see if I can get on board for one of the class action lawsuits, if they do not take some action to rectify this deception and fraud.

01/18/12

Name : Julie

Email : sittingherethinking@gmail.com

My Complaint : I received flowers from Pro flowers an hour ago. I opened it to find 80% dead or dying flowers. This was one of my birthday presents. The sender called and received a refund. It was embarrassing for me to call the sender and tell the person what happened.

Based on what I received, I will never give proflowers any of my business.

01/16/12

Name : Monica Johnson

Email : mjohnson50@sbcglobal.net

My Complaint : ProFlowers provide another florist for me to have a plant delivered on Saturday for a 2:00pm funeral.  At 4:30 pm I get an email that the plant ordered was subsituted for something else.  I have a serious problem with Express Florist for not contacting me by phone when they realize they did not have my selected purchase.  I should have had the right to cancel order and refund me back my money.  I have no idea on what was sent.  No more from ProFlowers or Express Florist. 

01/12/12

Name : jon H / NJ

Email : acorn17@acornemb.com

My Complaint : placed an order - was replied to and confirmed. 

next day came - nothing. checked tracking and it showed nothing under account history. contacted customer service and they said for 'some reason' the order was deleted from system.

no explanation. and a simple 'sorry we upset you' was offered. 

very poor order management

01/09/12

Name : Hoy Wayne Garrison

Email : hwgarrison17@gmail.com

My Complaint : I've been a customer of Pro-flowers for several years.  Their service has gradually declined while their prices have increased.  

My recent negative experience was the last straw.  I ordered 2 dozen long stem roses for my mother's 90th birthday.  Instead of long stem Pro-flowers sent short stem roses.  They compounded their sloppy service by sending several roses which were burned around the edges of the petals.

This was the last straw.  Pro-flowers is now history.  I'm going to do  business with their competition.   

01/06/12

Name : Keith Harris

Email : kevis.harris@live.com

My Complaint : My Complaint is I payed for extra shipping to be delivered before noon and it was not and I think that is a load of crap and should be refunded my shipping cost!! And I tried to find someway to contact the company by other means but I guess that isn't as fresh as your flowers according to your website!!!

12/30/11

Name : Ken Lindow

Email : hitterschoice@aol.com

My Complaint : Flowers were suppose to be delivered the Thursday before Christmas. They were delivered the thursday after Christmas ? Even the tag said deliver on the 23rd. I want my $back.

12/26/11

Name : Kathy Caputo

Email : kathy.caputo@aol.com

My Complaint : Hello,

The gift I sent to my mom was lovely, unfortunately she did not who it came from or how to take care of it. 

Kathy

P.S your free shipping gig is a huge scam

12/26/11

Name : Jane Voelker

Email : janeavoelker@yahoo.com

My Complaint :   $375.70 has been stolen from my credit card account since Dec 2009.  I want a full refund for the EZSaver Rewards program that I did NOT sign up for. I would love to see exactly how this crime was perpetrated, but the person I talked to at Pro Flowers said she had never heard of EZSavers.  However, in the next breath, she TRANSFERRED me directly to their phone number.  I waited 20 min the first time and then called back and waited another 10 and never was able to speak to anyone.  And..the online chat is unavailable also.  Just refund my $375.70 immediately.

Jane Voelker

12/26/11

Name : Jane Voelker

Email : janeavoelker@yahoo.com

My Complaint : I am reporting extra credit card charges from EZ Savers Rewards. It was just discovered that our credit card has been charged $375.70 over the past 2 years for charges stemming from ordering from Pro Flowers; $1.95 for the first month and then $14.95 for next 25 months.  I will NEVER order from Pro Flowers again, and I will tell other people the same thing.  Why would Pro Flowers be associated with such a horrible scam? I try to always place my order over the phone to try and avoid this type of scam. I am so disappointed with Pro Flowers. I have received compliments on the flowers, but had now idea what was really going on until now.

12/26/11

Name : James Moore

Email : moorej66@gmail.com

My Complaint : Ordered the Roses n' Rapture flowers for my wife for Christmas.  The first time they delivered the flowers to my door they delivered a bouquet with no roses, had some tulips and some other crappy flowers.  So I sent them away and had them come back.  

They came back a couple hrs later and they showed up with a dozen red roses.  I argued with the delivery person that the bouquet I delivered had several spray red roses but she ensured me that I ordered a dozen red roses so I took her word for it.

Contacted ProFlowers and they give me the B.S. about their substitution policy which says something like your product can be substituted for something "equal or greater value to original product.  No way the flowers that were sent to me cost the same price as what I had ordered.   

12/24/11

Name : peggy mayfield

Email : minutepeggy@yahoo.com

My Complaint : Well for christmas my boyfriend ordered flowers and candy for me. But thank to them again they were sent to someone , who knows where .So he finally had enough as the last time the roses had burn marks on them. He told them he is no longer their customer.  I cannot understand for the life of me how they stay in business after looking at this web site. 

12/24/11

Name : Got me Again

Email : 

My Complaint : Dumbbutts, said they'd deliver in time for Thanksgiving, they didn't. When I complained, they said they'd deliver at no charge, in time for Christmas, NOPE, didn't do that either. When I complained, they said oh give them another chance. OH HELL NO. 

12/23/11

Name : Denise Pertnoy

Email : rosiep13@verizon.net

My Complaint : My complaint is my Mother received flower that I did not order for her I order Holiday Splendor and she got a ugly Bouquet in a red vase left at her not wrap or anything. They were also delivered the wrong day  delivered thursday not friday very disappointed order#140746/1  $59.98 to my discover card Thank you

12/22/11

Name : Yia Yang

Email : yang.yia@gmail.com

My Complaint : I ordered my girlfriend the Santa's Workshop mini Christmas tree and when she received it, it looks like a deformed broccoli head instead of a tree!  WTF.  Every picture online and on their site of the tree made it look like it was a tree then my girlfriend sends me a picture of it and OH WTF, this is not a damn tree at all.

12/22/11

Name : Maritta Visco

Email : finblonde60@yahoo.com

My Complaint : My birthday and our anniversary are on the same day. my husband ordered the multi day special. Well flowers never came in time for me to receive them at work - delivered after hrs. They were left Dry on a box, no water no water tubes - yeah they looked great in the morning. The bucket was horrible, tulips just thrown in a vase - looked nothing like on the pictures on the website. DO NOT order from them - this was our 2nd time - never again. Told my husband to cancel the 2nd day gift - they do not deserve our business.

12/21/11

Name : rick

Email : fladoc34695@yahoo.com

My Complaint : Odd experience with sending Christmas arrangements to several family members.  I believe the items were listed on the web site at $29.99 but when I reviewed my invoice the items were priced at $39.99.  Also of concern was the link to freeshipping.com once the check out was complete, which was apparently to qualify for a rebate on shipping.  I did a quick web review on freeshipping.com which has many references to it being a scam.

At this time it would seem better to search the internet for the closest  local flower shop and order over the phone.  

12/20/11

Name : Mary Ross Bonds

Email : maryross@magerandmager.com

My Complaint : I ordered tulips and iris for my boss as a thank you for having me to dinner.  When I got to their home I was so embarrassed when I saw the bouquet I had sent.  Most of the flowers were falling over and appeared to be "stuffed" in the vase.  For $60.00 I expected more, so needless to say, I am very disappointed and will not be using Pro Flowers ever again.  I used them because Sean Hannity recommends them all the time.  He needs to stop telling people how great Pro Flowers is because they aren't.

Thank you.

12/19/11

Name : Alicia Gallow

Email : aliciagallow@yahoo.com

My Complaint : Extra Credit card Charges:  12.97.

Apparently this was going to be charged on a monthly basis but I caught it early before the 1st charge could go through and reported it to the bank as fraudent.

You should be careful of who you partner with in selling your products.  IC freeshipping has so many fraudlent charge complaints in 36 states.  Given that you seen to think that is ok, I am planning on posting to my daughter's IVY league university Students' bulletin board a note warning them about purchasing products via ProFlowers and that when they think that the flowers they order will be shipped free  - think again.  A $12.97 charge will come later if they click on the link that states "free shipment for order".

It is sad what businesses will do for $.  You have just lost several customers. 

12/12/11

Name : Kerry

Email : mek1210@gmail.com

My Complaint : I ordered flowers for my wife's birthday and paid extra to have specific ones sent to our home at a specific time so that she would get them before having to head into work (keep in mind I ordered the flowers a week in advance).  I received a call ( and so did she !) from some customer service representative explaining that the flowers could not get delivered the day I had arranged (Sat- her birthday) and that they would be delivered Monday. Monday (now 2 days after her birthday) she and I again get another call stating that the flowers would be another day. No apologies, no refund offered. Never use this company to deliver flowers EVER! It is ridiculous  that a company like this even stays in business. They charge fees for services they cannot provide. 

will submit pictures if appropriate

12/10/11

Name : Carla

Email : carlaratcliff@gmail.com

My Complaint : This is the email sent to ProFlowers customer care:

Please submit a credit to my credit card for order #____.  The

webpage order page stated that the items on the page qualified for free

shipping. Please see this link -

http://www.proflowers.com/free-flower-delivery-fwd.  It clearly shows that

the item ordered qualifies for free shipping.

On the order page, the link "Shipping Rebate Click Here", it said to

proceed to confirmation to get free shipping.  However, I do not want to

participate with the partners and go through that process for free

shipping.  It did not offer another option on that page to receive the free

shipping with code - **Enter Promo Code FS2011C at Checkout.**

Please let me know when you credit my account.

The ProFlowers representative stated that they DO NOT offer FREE SHIPPING which is definitely NOT the case as the web page clearly states they do with the code that was included in the email. Customer service would not credit my account.  

This is my THIRD bad experience with ProFlowers as they delivered wilting and almost dead flowers to my mother and mother in law.  

12/01/11

Name : Nicole

Email : cocosmonte@hotmail.com

My Complaint : Here is the deal:

It's simple.... I have been a faithful customer of Pro-Flowers for YEARS!! Today I ordered my aunt a little Christmas Tree from Pro-Flowers.  She had a stroke and is paralyzed and lives in a nursing home and I am her primary caretaker as all our other family has died. Unfortunately, when I placed my order, I accidentally misspelled her name. When I realized this, as I hit the submit button, I frantically called Pro-Flowers to fix this. They stated there was absolutely nothing that they could do. I talked to 2 people and they said that it wasn't their fault and that they could not change it and would not cancel my order. I explained the situation with my aunt and that didn't want her to get something from me with her name misspelled. They said they still could not do anything, which I know is not true! I will NEVER-EVER-EVER shop with Pro-Flowers again !!!!

11/29/11

Name : shelia mapson

Email : encore85@yahoo.com

My Complaint :   my bank just informed me im being charged 12.97 a month since april i did not sin up for this i have cancelled my card and disputed the recurring charges to my account they are scam artist i will never use them again

11/27/11

Name : A

Email : pgi&me@yahoo.com

My Complaint : Ordered flowers for the Thanksgiving table. They never showed up. Proflowers answered my email with a "form" email that there was an unexpected "glitch" and they never were dispatched. DUH. THEN they tell me that IF my account was charged, they'd refund my money in 5 to 7 days. RIGHT. Guess again. 

What a joke. 

11/08/11

Name : Kristina

Email : jrtina7620@yahoo.com

My Complaint : Had the same experience. I placed a same day delivery for my mom's birthday, like I do every year since she lives 4hrs away from me. She actually looks forward to this every yr on her bday and mother's day. I paid extra for same day delivery. Pro Flowers says that if you place an order I believe its before 2pm they can deliver same day. I placed mine before 9am. At 4:30pm I called to check the status of delivery and was told it would be delivered before 6pm she even put me on hold to check with the florist.An hour later I get a call telling me the florist had a last minute funeral to do and couldn't deliver mine until the next day. As pissed as I was I agreed because the lady who called promised me the flowers would be del. by noon on Saturday. At 9:15 Saturday I rcv an email saying my delivery was made so I call my mom and no Delivery! I call back and was told the florist confirmed the wrong order by mistake and guarenteed my delivery by once again 6pm. At around 4pm I get another call telling me it will now be Monday! Pissed I do what anyone would do and I demanded my money back. Now the day after my mom's bday and no flowers. Honestly when I demanded my money back I should have rcvd my money back plus my order should have been delivered anyways. Forgot to add on Friday I had the person that called me call and apoligize to mom and also she was promised the order on Sat. before noon and she sat home all day waiting on this gift from her daughter. Never again will I order from Pro Flowers and I will tell anyone who will listen to use someone else for all gifting orders.

11/08/11

Name : ERNESTO HERNANDEZ

Email : cucucuco@live.com

My Complaint : I have used ProFlowers.com for several years and had been satisfied with them. ... On my last order, they automatically subscribed me to two magazines which I NEVER ASKED!!!!!!! ,this is unacceptable situtation! i'll never used PF again!!!

10/28/11

Name : Kathy from Georgia

Email : kathyward@gmail.com

My Complaint : I am attaching a picture that shows the flowers I ordered from www.proflowers.com and the ones that were delivered to my daughter-in-law today.

I am not pleased. I did not get what I paid for. They used a different photo to "sell" the arrangement and then delivered something very different.

Also, these flowers were NOT professionally arranged. Someone at the warehouse just grabbed them out of a bucket and stuffed them into the vase.

10/25/11

10/25/11

09/29/11

Name : Angela 

Email : precisionstaffsearch@cfl.rr.com

My Complaint : This place is a scam.  Unbelievable.  First it started with the $19.99 cost, then they tacked on the shipping that doubled the cost. THEN THEY CHANGED MY ORDER!!!!  I ordered 1 dozen roses with a matching vase and they changed it to 2 DOZEN LONG STEM ROSES!!! WTF!!!  So when the order gets there, I can't imagine how stupid it is going to look.  First of all the flowers are not going to fit the vase I had to buy, but even if they are cut down to fit the vase they won't all fit in the vase!!!  I'M SO MAD!!!!  I sent these flowers to my mother who is in a nursing home and unable to use her hands.  What is going to happen to these flowers I don't know.  Maybe they will be wilted before the box is even open.  I had no idea what a terrible company this was until I've seen all these other complaints.  I DEMAND MY MONEY BACK!!!!!!!!!!!!!!!

09/26/11

Name : irene marra

Email : demindave@aol.com

My Complaint : you have been taking 14.95 out of my acct for sometime  why? discontinue and i will be distributing this with my my bank. i am very upset you have cost me several cost in over fees  because of this just because i order flowers does not give you the right to take money out of my bank acct.  i want this stop and put back in my acct immediate. 

irene marra 

480-228-3159

demindave@aol.cm

09/25/11

Name : MARYANNE TESTA

Email : ALMARYANNE@AOL.COM

My Complaint : MY HUSBAND SENT ME FLOWERS FOR OUR ANNIVERSARY THEY WERE HALF DEAD AND THE CANDY WAS MELTED INTO ONE BIG SLAB. I E-MAILED THEM TWICE NO RESPONSE. VERY RELUCTANT TO ORDER AGAIN

09/20/11

Name : EVELYN GOLDSTEIN

Email : egoldesq@aol.com

My Complaint : i WAS CHARGED TWICE FOR SHIPPING.PLEASE DEDUCT THE $9.99 FROM MY BILL.

09/10/11

Name : lainnie daley

Email : lainnie@hostaspaparty.com

My Complaint : What a dissappointment to find thos scam charge on my records. I have only gone back to june 2011 so far and there has been a charge of 14.95 every month. Now i caught your scam and cancelled, however there is a deduction pending for sep. 12 again! Please look up #058116082 and reimburse my hard earned money.

Lainnie

09/09/11

Name : Annie

Email : wolfpitamr@gmail.com

My Complaint : I ordered pro flowers - such a bargain until they added the shipping costs! I contacted customer service and shared my frustration, they in turn sent me a 20.00 gift card to use towards my next purchase. Guess what - it won't go through! I've tried several times but nothing!! Thanks ProFlowers. To my original point, I won't be using you again!

08/31/11

08/28/11

Name : Mark Rieger

Email Address : markr@proamericas.co,

Florist Name : Proflowers Florist Express custsvc@floristexpress.net

My Complaint : I ordered flowers on Thursday for a Saturday delivery in Cairo, IL, because they had no delivery on Sunday.  Come Saturday to 1:30pm and they say they can't find a local florist to deliver.  They offer to deliver on Monday with a 20% discount.  Funeral will be over then and mourners would have left town.  Here's their sympathy latter and contact information.  I'll never use them again.  Be advised.

Thank you for your recent order.  Unfortunately, we were unable to locate a florist able to complete the delivery today.  With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize.  Please accept our sincere apologies for any inconvenience this may have caused. Thank you! Best Regards, FE Morgan Wilson, Customer Care, Proflowers Florist Express, Email: custsvc@floristexpress.net

Toll Free Number: (888) 444-1922

08/26/11

08/20/11

Name : Joseph Dombek

Email : drjoe@centurytel.net

My Complaint : I have been charged $135.96 and NEVER EVEN ordered the flowers!  Have NO idea where they got my CC number!

08/19/11

Name : Michael Logan

Email : mb.logan@hotmail.com

My Complaint : No complaint, I just want to cancel my membership at this time. Please email me your response, that you cancelled me. thank you.

08/18/11

08/15/11

Name : Mary 

Email : me3530@msn.com

My Complaint : I ordered flowers on August 9, 2011 for delivery on August 10th.  I found out today (August 15) that those Anniversay flowers were NEVER delivered.  When I contacted ProFlowers all I was told it that my order was "under review".  I wasn't even allowed to cancel the order.    I now have to wait 2 business days for this company to tell me what the problem is.  In the meantime my 90 year old DAD NEVER received his anniversary gift.  The customer service is the ABSOLUTE WORST I HAVE EVER EXPERIENCED. 

08/11/11

08/11/11

08/08/11

Name : Stewart

Email : rottus@dodo.com.au

My Complaint : To summarize this review: DO NOT use this company!

Also.. The website used was floristexpress.com (same company)

I had organized a night out for my fiance and her best friend, which included a night in a hotel along with a concert seeing her favorite band.

To make it even more special I decided to get flowers delivered to her hotel.

Even though not the cheapest option, I went with FloristsExpress after seeing they showed on their main page "100% on time delivery" and also had a guarantee towards satisfaction or money back (or redelivery)

That along with the fact that they delivered to business address' by 5pm (which was a must for my delivery)

I also requested if possible to have them delivered around 4pm (would have been perfect but would not matter an hour later).

4pm came, no delivery, so i assumed they could not do it, happily waiting for the 5pm delivery.

I was on skype with my fiance at 5pm, still no delivery, I called the hotel reception to have it confirmed that no flowers were delivered.

I sent an email to the company requesting a status update, to which 13 minutes later i received an email stating they had been delivered.

Once again I called the hotel to have it confirmed that they were not.

I called the company to advise them of this, and was told that sometimes (even though they should not) florists update it to delivered when the flowers are loading the the vehicle, and was told he would investigate and call me back.

Of course no call back and as it approached 6pm my fiance was saying goodbye as they needed to head out to the concert.

at 6pm just as she was leaving reception had called to state that there was a delivery man there.

So my fiance went down and picked them up on the way out.

I contacted the company via email and told them the events that occurred, I received an apology and was told that they would investigate and contact me with the findings.

a week later I received an email saying that they had been delivered at 5pm.

another week later I emailed them explaining the WHOLE situation again, in aim to help them investigate and allow such a headache be avoided in the future with other customers.

They replied saying it was again delivered at 5pm and the hotel reception must have called them and hour later (even though i told them this was not the case and called the reception 3 times over 2 hours to have it confirmed).

back and forth emails, full of excuses and justifications.. they are now telling me that a hotel is not a business, but residential and that i ordered the flowers after 3pm and that 6pm is the delivery time although they can deliver up to 7pm with a request for 3pm.

I contacted them advising them that i never ordered for after 3pm, and that if they want to class a business as residential they should specify that on their website so others do not get confused.

at the end of the day, they messed up, and rather than accepting responsibility they would rather debate it over and over via email, and show no care for their promises or guarantee let alone their customers.

I will never use this company again, and would strongly recommend you do not either, as they are all about money and not customer service and make promises that they have no intention standing by.

08/08/11

Name : Brenda

Email : mdlnj36@aol.com

My Complaint :  Their charges are very unclear.  They list delivery charge and when u pay the bill, there is another charge for delivery depending on the day you pick.  I sent my children flowers this weekend (which wont come from Proflowers again) and i was there.  I usually never get to see what i sent.  In the picture it is a pretty basket of mini roses.  There   were maybe 8 blooms and they were all on one side.  I would not recommend dealing with Profloweers.

08/01/11

Name : Elizabeth

Email : EJ03202002@hotmail.com

My Complaint : This is the worst on line florist I have ever have had to deal with. I have just told my employers we will never use them again.  They have never sent what you have ordered on line.  Instead they replace it with cheap arrangements that die within days.  Do not order roses from them; they do not last and it is a huge rip off.  Their way of compensating you is to to give you a discount which does not take away the bad feeling the recipients have about receiving bad flowers.

07/28/11

Name : Jacob

Email : jacob.spangler@cvw8.navy.mil

My Complaint : I just had roses sent to my wife and from what she told me one was broken and they were a little brown.  I find that very disappointing because I‚m in the military and on a 7 month deployment and this was part of our 10 year anniversary present and the flowers were half way dead.  If I was home I would have gone to pick out the very best to give to my wife and I really can‚t emphasize how disappointed  I am knowing that she was not  happy with the product she was delivered since it took me 2 hours to order them online on the USS George H. W. Bush (CVN77).   The internet speed out here is horrible and I can‚t believe all the time I put into ordering them and this is the product she received.  I did mention to my fellow shipmates that there was a great special going on at www.proflowers.com and it was a great price, but I will now inform them that you give out a horrible product and I do not recommend ordering from you.  I would like a response back to make sure someone did read this and you are in the process of looking into this matter to make sure that this doesn‚t happen to other customers and other military members serving throughout the world and just want to get nice flowers to their loved ones.

07/26/11

Name : Gina

Email : wallace.gina@gmail.com

My Complaint : My husband orders flowers for our 10th year wedding anniversary for 7/21/2011 and the confirm I would get them on that data but instead, I got the flowers the next day and the had an bad order and was shipped place in dirt and they was almost dead.very disappointed and couldn't believe their services ..i would love to post the picture

07/26/11

Name : Chris

Email : rftech333@gmail.com

My Complaint : I've used Pro Flowers a number of times. They delivered the flowers on time (which in my case is dicey as my girlfriend works on a large college campus). My girlfriend has been completely satisfied with the flowers and vases. I have seen days later and they look great. I'm not sure why there are so many complaints. Maybe we were lucky! 

07/26/11

Name : pete H

Email : petah@comcast.net

My Complaint : I ordered flowers to be delivered TODAY before 5 pm and since they hadn't been delivered by 4:30, I called. Their"computer" wrote in tomorrow's date, so I cancelled obviously. These people need to get their orders straight. A totally *&%$# up company I say...

Don't use these idiots !!!

07/13/11

07/08/11

Name : leonard duarte

Email : leonard@duartesystems.com

My Complaint : Well the flowers arrived on time but were not that good of condition.  Died in a couple of days and then some charge started to arrive on my credit card.  The 19.99 deal cost me almost 50 dollars which put a real sour taste in my mouth.  Then the charges started to happen.  Am still trying to get them to stop but they insist I signed up and must login to remove myself.  What a real scam this is.  Somewhere in the checkout you must dig down and click to remove yourself or they just start taking your money.  Never in my lifetime will I buy from pro flowers again

06/27/11

Name : 

Email : 

My Complaint : Paid expedited delivery fee - no flowers delivered early as requested. Upon callng to check on delivery was told they did not have any confirmation of delivery and this was almost eight hours later than requested. Last business from me!!!!!

06/14/11

06/12/11

Name : Katie Jones

Email : kt-jones@live.com

My Complaint : I have not yet received my flowers. I ordered yellow roses from ProFlowers for my mother. I have a week before they are supposed to arrive. I can confirm that the price was ridiculous (twice as much as I expected!) and that I didn't know the total until after I had entered in my credit card and billing information. I hope after reading all these complaints that I get lucky and the flowers are worth it, but I will not order from them again regardless of a positive experience. It is just so risky and it turned out the prices were the same as my local florist.

06/09/11

Name : s. nelson

Email : nelsalert@yahoo.com

My Complaint : Went to Sam's Club and bought their cheapest bouquet for $5.  Got home to find a huge box of flowers for my retirement from generous friends.   They were the exact same ones I bought at Sam's -- only there weren't as many!   What a ripoff.  I bet they paid $60 or more!

05/27/11

Name : Sandi

Email : cully52@gmail.com

My Complaint : I ordered flowers for my daughter's birthday.  First time she would receive flowers at her office.  I searched the better part of two hours looking for a website that had a pretty arrangement with orange flowers, her favorite color.  Found a beautiful one at ProFlowers.  When the flowers were delivered to her, they were embarrassing.  Not only did they look nothing like the picture - NOTHING like the picture - there wasn't an orange flower in it.  Not one.  Not only were there no orange flowers in the arrangement, but there weren't even the same number of flowers as stated in the description on your website.  They put red flowers with pale cream colored flowers.  Truly ugly.  Nothing close to what I ordered. The florist should have called me to see what I would like substituted if they didn‚t have what I ordered.  They did not do that.  What was supposed to be a wonderful thing for my daughter's birthday was a disappointment and embarrassment.  I will never use ProFlowers again.

05/27/11
Name : michele
Email : lawmfr@aol.com
My Complaint : found a charge on our statement for $89.98
flowers were ordered on my husbands debit card. They will not give any info on the order, now I have to wait at least forty five days before my bank will give me a "provisional" credit.  Pro flowers did not offer to credit our account only only took my information and said their financial department would call me in two to three business days. This is happening to many people as I see online. Waiting for them to contact my bank and my bank is working on the problem as well.


05/24/11

Name : muriel purcell

Email : mypapa00@yahoo.com

My Complaint : Did not take a photo of my flowers, however they were the tulip and iris Mothers Day item. All Iris were broken off at bud bottom. Tulips lasted about 2 days. Just rec replacement from Pro Flowers. Replacement was supposed to be 4 stems of Lillys. Received 3 stems. Not first time had issues with Pro Flowers. Wish something could be done about the false advertizing and selling

05/24/11

Name : Dan Fusco

Email : dfusco@ua-law.com

My Complaint : This is a HORRIBLE company.  

After submitting an order to ProFlowers, I immediately called and cancelled the order.  They confirmed cancellation by phone, again immmediately.  I cancelled because I noticed the extremely high delivery price, which they hide at the lower right portion of the web page (out of view).

I'm still waiting for them to credit my account.  My bank says ProFlowers has not authorized it.  Pro Flowers says it was authorized and credited.  They lie.  Pro Flowers is holding on to my money.  I think they do this to everyone who cancels or has an issue.

They owe me 98.16.

05/13/11
Name : Kathie Koenig
Email : kathiekoenig@sbcglobal.net
My Complaint : Received a Mother's Day bouquet of 2 dozen roses and a box of chocolates from a relative. The flowers were wilted, and brown and had black spot on them. They sent out a replacement 2 dozen roses, and received the same thing--brown wilted roses, and the box of chocolates were totally melted into a blob of chocolate. Would not recommend this company to anyone. In the future I will order from local florist. They wanted to send me a 3rd replacement but I said no thanks--I already have 4 dozen wilted roses and that's enough thank you. 


05/11/11
Name : David
Email : davidgpope@att.net
My Complaint : I've used ProFlowers a few times and every time I am very disappointed in the quality of flowers that are sent.  My recent order of tulips took the cake. They were tiny, bad quality, and just plain pathetic.

I will never order from them again.

05/11/11
Name : Lorrie
Email : raina_28@hotmail.com
My Complaint :
I ordered a mixed bouqet for my 80 year old grandmother as a surprise for Mother's Day since she was going to be coming home from the hospital after a rather bad fall she took and unfortunately I could not be there for her homecoming.  She called me to thank me for them and she was so sweet about it, but it still embarrassed me when she told me how they were delivered. While they arrived on time, they were in a box and wilting and weren't even arranged. They also didn't include the card for her, so she had to call and ask if I had sent her flowers. Thank goodness my aunt was there to arrange them for her!
I emailed them with my complaint and even called the customer service number which is not great at all.  The lady I spoke to was incredibly rude and even tried to blame it on the delivery person. They tried to pawn off a gift card on me, a discount on my next order, and I informed them I want them to refund the money because there's no way I'm paying for wilted flowers for my 80 year old grandmother. She deserves better than that. They informed me it will be refunded in 1-2 days, but I'm not holding my breath. It's quite clear they don't care about their customers, they just care about making money no matter how shady they are about it.

05/11/11
Name : Michael Bush
Email : proflowers@bushfarms.com
My Complaint : Charges from "Easy Saver" every month from January 2008 until April 2011.  $14.95 every month.  I didn't notice them until April 2011 These were not authorized and no products or service was ever provided for this money.  Total: $583.05 in fraudulent charges.  The bank refunded $44.85 when I reported it, leaving $538.20 that I've been defrauded.

05/10/11
Name : Russ
Email : ruslanryazanov@yahoo.com
My Complaint : I ordered some roses with a vaze for my mom everything arrived on time but the quality of the flowers were very poor wish i would have bought mine from the spanish guys on side of the road shipping charges were horrible double what the flowers cost but it was a sunday delivery wich would be fine if the flowers looked good but they did not I posted a picture

05/10/11
Name : Francesca Orozco
Email : chicabuena112@gmail.com
My Complaint : My e-mail to them explaining everything..please not..I was very upset so the email is kind of just jumping from one thing to the next...


Mother's Day Flowers

I am very upset with what has been sent to my mother in law.  I had ordered the almost $74 of shipping and flowers (Ito my mother in law and what I saw I couldn't believe..nothing but dirty water anf flowers just thrown into a regular plain old vase.  I ordered these specific flowers because of the beauty of not only the vase and arrangement but the flowers as well.  There was absolutely nothing besides ONE flower close to looking like what I had ordered.  Attached to this e-mails is the picture of what was sent and the order confirmation with the picture of what my mother in law SHOULD HAVE received or at least something close to that.  So upset...the whole thing look so plain..a ribbon wasn't even put on it.  The whole arrangement looked like weeds picked from the backyard with some of the Iris flowers put in it. I understand that not all flower shops are the same but this whole arrangement was a mess∑they could have at least put in some other type of flowers or a bow or something to make it look better or close to what I originally ordered.  I want my money back.  I spent too much money to receive something like this..not happy at all.  Something better be done about this.

05/10/11
Name : Kathy
Email :
My Complaint : Came to this site because of disasterous experience with FTD, but checked out the Proflowers complaints to see if there were any. I've used Proflowers many times and have always had great success with them. Delivered on time, good looking and long lasting. Surprising because they are less expensive than most others.  My bad experiences have all been with higher cost companies.

05/10/11
Name : Ruth Graves
Email : rgraves13@cox.net
My Complaint : My son frquently sends me flowers from Proflowers.  He has done this for several years. However, the last several have been very disappointing. I follow all of the care directions explicitely, and open up the box immediately after they are delivered. Most of the roses never open and die in a day or two.  When I called and complained, they have replaced a couple of the bouquets, with the same result.  This did  happen a few years ago. The carnations seem to survive a long time.
I haven't told my son about this, but I shall, as I don't want hime paying for something that was not worth it.

05/10/11
Name : Harvey L. Woodson Sr
Email : popaw1@satx.rr.com
My Complaint :   Ordered mother day flowers on 05-026-11. As of 05-10-11 no flowers delivered. Credit card was charged within 3 minutes of order. Called 3 times and put on hold for over 30 minutes and operator did not return to resolve problem. A total charge of 57.32 was put on my card for a order of 19.99. You are not informed of the total charges until your credit card info. is obtained.
H.L. Woodson Sr

05/09/11
Name : Ray Diggins
Email : ray@grizzlyhill.com
My Complaint : I could not be with my mother on mothers day I paid $50 to send my mother flowers-and a note explaining why I could not be there (she is elderly) -- I was worried they would get there late so I paid extra to send them to be delivered the day BEFORE Mothers Day- now three days later- I have a heartbroken mother and no flowers....   THERE IS NOT EVEN A PLACE TO COMPLAIN ON THEIR WEB PAGE----WFT!!!!!!!!!!!!!!!!!!

05/08/11
Name : Sharmon Schmitt
Email : sschmitt@roadrunner.com
My Complaint : I paid 35 dollars including shipping for 14 tulips that will be dead in four days.....This is such a rip...I will never use pro flowers again and will not listen to the radio station that they advertised on.....such a rip.....I am so angry!!!!

05/08/11
Name : Shari Johnson
Email : shariann_14@yahoo.com
My Complaint : This is the worst company I have ever done business with! Not only will my step mother and my 80 year old grandmother not recieve flowers on Mothers Day but my day is also ruined. I placed 3 orders on the 3rd of May and called and spoke with them several times to make sure my orders would be good. I was reassured everytime that my ...orders were good to go. The first order that was supposed to be delivered on Mothers Day was delivered on Friday the 6th. I had two more orders left. I recieved an email at 400AM (on Mothers Day) saying they could not fulfill my orders. I called and "Alissa" said that she didn't know why I recieved the emails and that the orders were "on the truck". My family never recieved any flowers. Once again I called back and was told they didn't have florist in the area. I wanted to know why I was told that I was good to go and not told the truth so I could have made other arrangements.  All they offered was "sorry" and a $20 gift certificate that I would never use because I will not do business with them again or any of their affiliates.  They also offered to call my Grandmother and tell her sorry.  REALLY?  This may be the last Mothers day that my Grandmother sees and they want to tell her sorry??  They are only going to refund the money for two orders although they have a 100% satisfaction guarantee.  I AM NOT SATISFIED!!  This business DOES NOT care about their customers and I would not be suprised if the money is not refunded to my account in 1-2 business days like they said they would.


05/08/11
Name : Daniel Hutson
Email : wpnsgod@suddenlink.net
My Complaint : First time I have ever used ProFlowers and...THEY SUCK! Mothers Day, and my mom has 3 flowers left alive out of the  bunch.  She stated the vase that came with them was way too large for the flowers.  flowers were not wrapped in box, and looked like hell coming outta the box.  FTD flowers from now on.  Oh yea, Hannity, Laviene and all u other talk radio guys hawkin these flowers from your readio programs....one of you owes me $60.

05/08/11
Name : Laura
Email : llpiedad@yahoo.com
My Complaint : Ordered the tulips for my step-mother for Easter, arrived in box with three bulbs instead of the flowers.  When I complained with proflowers they said if I wanted fresh flowers, I could order next time with another site they worked with.  Despite numerous complaints, they will not offer any refund for the bulbs they mailed instead of flowers.  I was so embarassed by this delivery.  While the container was beautiful, she still does not have blooming flowers to fill the container with.  I ordered from a local florist instead for mothers day.  Do not order with proflowers - what a rip off.


05/08/11

Name : Robin Griffin

Email : rbgriffin64@msn.com

My Complaint : I ordered flowers for my mother for Mother's Day.  They WERE NOT the flowers I picked out on line.  I also paid extra for a card that she never got.  She got a little card with someone else's name on it.  It took my mother four days to find out who the flowers were from.  I called to customer service to voice my complaint and was told it's a very busy time of the year.  REALLY?  I'm busy too but took the time to order your pathatic company for this kind of customer service.  No discount No apology.  NEVER AGAIN!!!

05/08/11

Name : ChrisTraylor

Email : christraylor471@gmail.com

My Complaint : ordered the tulip mother's day special. Who ever heard of fucking shipping flowers in a fucking box by UPS? They came wilted and looking like SHIT! I will never order from Pro shit Flowers again! What a joke, and the card was left out! I'd rather over pay at the local flower shop. I hope Pro Flowers goes out of business! SUCK IT!

05/08/11

Name : CAROL P FITZWATER

Email : CPFITZ01@ATT.NET

My Complaint : I live in South Carolina my mother lives in New Jersey.  I called her for mothers day and she said her flowers were dying all ready and that there was no food in the package.  She is 88 and I am so disappointed in your product.  You said they would last 7 days.  This is the second time.  I will not be ordering anymore if this is not taken care of.  I should not have to pay for something that only last a day. She should not have the disappointment on mothers day.

05/08/11

ame : CAROL P FITZWATER

Email : CPFITZ01@ATT.NET

My Complaint : I live in South Carolina my mother lives in New Jersey.  I called her for mothers day and she said her flowers were dying all ready and that there was no food in the package.  She is 88 and I am so disappointed in your product.  You said they would last 7 days.  This is the second time.  I will not be ordering anymore if this is not taken care of.  I should not have to pay for something that only last a day. She should not have the disappointment on mothers day.  order DMCKEA12Z8C3

05/08/11

Name : Larry Smith

Email : larryws1948@verizon.net

My Complaint : Placed my order on 5/07/2011 for flowers to be sent to my wifa and daughter, I placed this order at 12:55 pm and they sent me a email stating that they delivered tham at 1:15 pm,

I never received them and all aget after numerous phone acll and emails is the run around stating that the florist said they were delivered. still waitin

05/08/11

Name : stve

Email : buffrust@hotmail.com

My Complaint : Proflowers is garbage.............avoid at all cost.  Just go to your local florist or variety store and you will do yourself and the intended receiver a favor.  Trust me. Terrible flowers.

05/07/11

Name : German Aronov

Email : gernat1@juno.com

My Complaint : I've paid $50.77 for delivery 05/07 but - no delivery... and can't track my order????? And so what...How can I believe you?...

05/07/11

Name : Brian Grtman

Email : briangrutman@yahoo.com

My Complaint : In February 2009, I sent roses to my (now ex) girlfriend who was in a medical center in Florida while I remained in NY.  Proflowers tried telling me that the flowers weren't delivered because no one was there, preposterous, she was in a hospital, there is ALWAYS someone there in a hospital!

I got my refund, unsubscribed and have used other florists since.

Fast forward to 2011, Mother's Day, my mom is ill and has moved to Florida.  I was at work and realized I hadn't done anything for my mother, I clicked the first ad I saw in my email and sent her 30 lillies and a box of chocolate.  More than half the lillies were dead and the rest were either unopened or just plain rotten.  

Here's the best part... I realized after placing my order that it was Proflowers that I had the problem with and tried canceling.  I explained that I had problems with them on Valentines Day and the supervisor said, "yes, we had a factory issue on Valentines Day."  I almost laughed before I said, "no, this happened 2 years ago."

This is just an awful, AWFUL site and they should be shut down.

Don't use them.

05/07/11

Name : JJ Weinberg

Email : purchaseskkjw@aol.com

My Complaint : I ordered flowers for my Mom on May 3 for hand delivery via a local florist in Watermill NY for May 6, 2011,  Friday before Mother's day. They NEVER arrived! When I called Friday night  to find out why I was told the local florist who was to hand deliver the arrangement refused to fill the order! They called a florist in Yonkers to fill my order 3 hrs away from Yonkers! They agreed to find another florist and never did! On Saturday I check again  and that is how I found out! They never called to alert me. All they offered was a refund OR delivery on MONDAY the day AFTER MOther's Day!!!! After I had to call a local florist MYSELF to get a PLANT sent on time for Mother's day, they refused to reinburse me for the extra $25 fee I had to pay! They only offered me a coupon on a future purchase! 

05/07/11

Name : A K Bansal

Email : anuragban@gmail.com

My Complaint : I had my HDFC credit card deducted twice for the order ABANSA11DCW4  once on 28 April and another time on 6 May . I had registered with free shipping rebate as Proflower had repeated sent me the mail ..!

Extra credit card charges : Rs. 1943.07

Kindly correct the mistake as fast as possible else I will have to take the matter to the higher level.

Looking forward for corrective action ..!

--

A K Bansal

9810123904

05/07/11

Name : Brian Callahan

Email : Hotwheeling@gmail.com

My Complaint : Very dissapointed ordered on line. Was not able to view order until gave all credit info and excepted order. They over charged me for delivery. Called and complained and wanted to cancel order. They would not let me. They did however correct the price, so I thought. Payed for guaranteed deliver on 5/6/11 before 8. They never showed. Called at 9 complaining. They said they would refund the full 50 dollars. I questioned the amount as I was told that it was only 39 dollars after the so called price correction. That never happened. Long story short, flowers finally arrived after we all went to bed. Called again to tell them they arrived and was told to keep the flowers and still confirmed my refund. The roses were in bad shape after being in the Fed Ex truck for 13 hours or more. Will not be doing that again.

05/07/11

Name : Nancy

Email : holeinonefour@gmail.com

My Complaint : I do not know how to upload my picture of pitiful tulips I received May 5.  Was at home when they arrived and had them prepared as per instructions within 15 minutes.  They never did perk up and are still drooping 3 days later.  They also never opened.  I wish my daughter, who has very little money, had not spent a dime on these.  Heaven forbid if she incurred more charges than the $19.95 price advertised on the radio.  I did take a picture of them and could e-mail it somewhere I will.  I'd like to know what to do now.  Do NOT order from Pro Flowers.  

05/07/11

Name : Julia

Email : juliasmith1220@yahoo.com

My Complaint : Ordered mothers day flowers on Wednesday 5/4/2011To be delivered on 5/5/2011, did not get delivered called customer service to see what was up with my order person I spoke with really couldn't say why they were not delivered and offered to redo my order but for delivery on Tuesday after mothers day, but the web site was still selling guaranteed mothers day delivery.

So now my mother will have nothing,    PROFLOWERS SUCKS!!!!  

05/06/11

Name : Michele

Email : mycrazyblondie@aol.com

My Complaint : I recieved flowers today 05/06/2011 from my husband he used Proflowers they look pitiful they are brown limp and dying.  It was suppose to be 2 dozen roses with box of choclates the flowers look horrible.  I called and complained they said they will resend me flowers and I should be recieving them on 05/10/2011 when I should be enjoying them for Mothers Day.  Proflowers is just a mess!!!!

05/06/11

Name : Eric

Email : ejball86@gmail.com

My Complaint : I ordered flowers for Mothers' Day.  To be delivered the Friday before because I didn't want to pay the $14.99 delivery charge for Sunday delivery.  They arrived today but they look pitiful.  I ordered the Lilies for Mom.  There are 11 Lilies.  Of the four that have opened, three are brown and withered at the top, and the stem on the fourth is broken!!!  It just looks awful.  Posted pictures on at the flowers complaint picaso link

05/05/11

Name : mark

Email : markelie@bendbroadband.com

My Complaint : BAIT AND SWITCH. Yes, they do not tell you about the extra charges on the radio. The delivery basically doubles the price. Jerks!

05/05/11

Name : Es Bee

Email : s33nu@hotmail.com

My Complaint : A product that was advertised for a certain price on their website turned into something MORE than twice the amount, but only after leading the consumer into providing personal information and credit card information.

From the time a product was selected on their website, it did not provide any information or indication about the hidden charges, and the website  deliberately misled the consumer through several screens asking for customer and payment information only to surprise them with a final amount that was more than TWICE the amount, which included hidden charges that were not advertised.

This is deliberate misleading, constitutes to predatory sales practices and unethical because by the time the consumer realizes the final price, the business establishment already has collected all of their personal and payment information, which cannot be reversed.

05/04/11

Name : Robert Irwin

Email : rcirwin@q.com

My Complaint : Proflowers induces customers with low prices on flowers and adds at the end of the process the following:

   Delivery             $9.99

   Guarantee Delivery   $9.99

   Fuel Surcharge       $2.32

So their delivery costs as much if not more than the flowers.  Disingenuous. 

05/04/11

Name : L.S.H

Email : lhsalama2@yahoo.com

My Complaint : This is the email I sent to the BBB and their customer service dept.

The above orders were placed by me on Tuesday at 1:58 PM and 2:03 PM EDT.  While ordering from your website and noting that most items stated they could be delivered the next day (including the items I ordered) and while speaking with your customer service representative, I was under the impression that the flowers would be delivered to my work address,  and to my two work colleagues today. 

Upon further inspection of my emailed confirmations, I realized delivery will not occur until Friday, May 6th, 2011.  I understand that there maybe an increased volume of deliveries due to the upcoming holiday.  No time during my online viewing, or while speaking with my customer representative, was I ever given the idea that the date of delivery. Nor was I notified that due to a seasonally high volume of calls, the earliest items could be delivered is almost 3 days after I ordered.  This is misleading.  If I had been told this, I would have no room for complaint.

I also know that I also placed an order today with another online vendor and was given the option of picking delivery dates, costs and warnings about the increase in deliveries due to the Mother's Day holiday.  This needs to be addressed.  And after reading many online complaints I will be cancelling my order and going with a local florist.

05/04/11

Name : Jackie Fletcher

Email : jacquelynchad@yahoo.com

My Complaint : I ordered their same day delivery special for my Mothers 50th Birthday.  I placed the order 2 hours prior to the cut off that they stated would be guaranteed.  They called 3 hours later to say they wouldn't be delivered.  First let me say I shouldn't have waited so long but the fact is they have a guarantee that they will get the flowers out as long as the order is placed by 3pm in the receipents time zone.  I will never do business with them again.  Their website is misleading and false.  Thanks Proflowers for trying to send my Mom flowers on the day after her birthday how sweet!

05/04/11

Name : Renae

Email : renaeduhaime@gmail.com

My Complaint : I wanted to buy my mom a Mother's Day gift, but I live out of state and don't have much money.  $19.99 for flowers seemed like a pretty good deal...until I looked at the final total and realized that they charge not only a delivery fee, but an "extra fee" for every delivery (it says "normal cost + *insert price here*"), then they charge you a fee for the gas they use to deliver, and then a few extra random charges that they never explain.  After all this, my $19.99 flowers came out to $53!!  That's more than TWICE what the flowers were supposed to cost!!!

Needless to say, I canceled my order, and I will never purchase flowers from them.

05/04/11

Name : 

Email : 

My Complaint : Do NOT use Proflowers.  I ordered a "custom order" for a friend's funeral, called it in so that they would know exactly what I wanted, paid an extra $5 each for additional roses, wanted more than what the photo showed.  Then they charged me $14.99 for delivery, an extra $4.99 for a "weekend delivery".  The order came up to over $160 dollars, which I would have been happy to pay IF the flowers were as ordered.  When I arrived at the funeral I was shocked to see that my flower arrangement had NO roses, not even one!  Instead, they sent me 12 small white daisies, three orange Gerbera daisies, a few tightly closed stargazer lillies, and lots of greenery and "fluff".  I called the local florist immediately, the French Florist in Los Angeles, and requested that they bring the correct order, only to be told that they had no roses and that the lilies were closed so that they would last longer.  It's a funeral, they don't need to last longer, I need the arrangement for the funeral, not two days later!  They said they were sorry they could not help me.  When I returned home I emailed Proflowers and then began a multi email exchange that was right from the Twilight Zone.  They offered me a $20 gift card, and when I said that was unacceptable, they offered me a 15% discount.  I sent them photos showing what I received, telling them I do not want a gift card, and a 15% discount is not acceptable either.  I want to pay no more than what a handful of white daisies is worth, nothing more!  They continue to send me emails saying "thank you for letting us help you resolve this issue"!  This is so aggravating.  I will take this issue to my credit card/ bank and let them resolve it.  I encourage others NOT to use Proflowers, and if you have this horrible experience, hold them accountable.  Do not pay for what you do not receive!

05/04/11

Name : Claudette Phelps

Email : cphelps@abilitycounts.org

My Complaint : I ordered flowers for Mothers day and I am looking for an order confirmation

04/29/11

Name : Lee Ann

Email : 

My Complaint : WORST EXPERIENCE EVER. FLOWERS NEVER ARRIVED!  I WILL NEVER USE THIS COMPANY AGAIN.  TERRIBLE.

04/26/11

Name : jack B

Email : jayanddee@verizon.net

My Complaint : I was satisfied with the flowers. The 25000 emails, in spite of my unsubscribing,I have gotten since my order was my problem. 

04/17/11

Name : Russell W. Green

Email : pegjean@cox.net

My Complaint : I just realized that you have been charging our MC $14.95 a month since my  husband ordered flowers on 2/10/10 and that month we were charged $1.95 for a total of $196.30.  What a SCAM and so illegal! I am going to call my credit card company right now and also complain. I will be expecting reimbursement!  Margaret and Russell Green

04/15/11

Name : Rob

Email : zzz1754@assuredsolutions.com

My Complaint : A guy was trying to scam my wife over email.  He sent her flowers from ProFlowers.

On my way out to the Internet to find ProFlowers and warn them about this charge, I ran across a lot of complaints.  flowercomplaint.com seems to have the largest set of complaints against them!  Instead of contacting ProFlowers, I decided to write this message.

I suspect ProFlowers didn't get paid for delivery.  What goes around comes around.

Rob

04/12/11

Name : Laberta Hart

Email : labertahart@yahoo.com

My Complaint : Flowers have brown on edges, and have started to wilt already.  Recd. them today.4-12-2011

04/05/11

Name : Gena "What tha Fa?!" Smith

Email : falconblue37@gmail.com

My Complaint : WOW! I thought this was a joke!! These flowers are pathetic. They are wilted and there was so much dirt on them I had to shake them over the trash can! This is a rip off! I hate that I had to send my friend a picture to show him what they looked like. How sad. They look so sorry in the vase, not that they looked any better in the box.  The only way this would make sense is if I was supposed to leave them in the box and burry it!

04/03/11

Name : will shrum

Email : wshrum@ymail.com

My Complaint : Today is my 20th wedding anniversary and thanks to Proflowers.com my wife did not recieve flowers. I ordered a specific flower and paid extra for a Saturday delivery between 9-5 so that they would be delivered to the office. about 2:30 no flowers so i went on line to track my order and found not tracking number so i called proflowers. i was told that without giving me a call to let me know they had substituted a flower from a local florist because they were unable to fill the order. They had refunded half of my money i was told, and though i thought i should have been called i decided to make the best of it. I asked that they confirm that delivery would be made and was placed on hold for a good while. when the girl returned she said they had called the local florist and delivery would be made by 5. At 5:30 i called to inform them that no delivery was made. they did no even offer to look in to it or to ship something overnight. i asked for a refund and it was given(at least they said it woul,d be in 5-7 business days) they are very unprofessional and untrustworthy. to top everything off i called the order like and asked if they had my flower in stock and the man said "we sure do"

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03/25/11

Name : Makenna

Email : makennabg@yahoo.com

My Complaint : I was satisfied with the flowers that I ordered for my mom but am shocked that such a company would associate them selves with "East Saver", a scam that takes your CC and charges you monthly for nothing! I never even realized this was happening because it is just $14.95 a month which is a small number but after a few years, I realized that this was not an authorized charge and disputed with my CC company to find that I was charged over $350! When I called EasySaver, they gave me some bull#### saying that I was signed up with ProFlowers which I never accepted. After research, I found that this is a very common complaint associated with ProFlowers so needless to say, I will never order with them again. I will make sure any one I know hears this and never uses them as well. YUCK

Name : ashley

Email : duliedoll@aol.com

My Complaint : Do NOT order from this company! I ordered flowers for my grandmother that contained a hummingbird feeder.  My grandma called and I asked her how she liked the hummingbird feeder and she said there wasn't one.  She explained that in place of the feeder they gave her a stick with a butterfly on the end.  I called customer service and they acted very surprised to hear of that.  They said they would call me back the next day after looking into the situation.  

The next day they did call and said that the florist that delivered the flowers didn't have a bird feeder and they checked every florist within 25 miles and no one had a bird feeder all!  I was very frustrated because they advertised this flower arrangement as having a big feeder in it.  We came to the conclusion that the a florist nearby my house had a feeder and would deliver the feeder to me and I would just send that to my grandma.

The following day my grandma called me and said the original florist who delivered her birthday flowers returned and TOOK THE FLOWERS AWAY FROM HER.  They told my grandma that I had cancelled the order and they needed them back.  So at this point, I had paid for flowers and no flowers had been delivered and there was no bird feeder.  

I called customer service again ( took another hour of my time) and was told that because I needed the feeder sent to my house they had to cancel the other order and take the flowers back.  It was sooo crazy.  I had to argue to get the flowers back and the bird feeder.  The company offered me a discount in the form of an email for another flower arrangement and that I would get flowers sent to me and none sent to my grandma.  I finally got the company to redeliver flowers to my grandma and they took her mums instead of the original azaelas that I had ordered.  A flower arrangement showed up at my house 3 days later with the birthday card for my grandma and the cheapest plastic bird feeder around.  My husband said he saw the exact one at Home Depot for 2.99.

This company is a joke and has the WORST customer service ever!  I will never use them again and I will tell everyone I know to avoid their deals!